{"id":232829,"date":"2024-08-07T10:04:03","date_gmt":"2024-08-07T08:04:03","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/bir-cagri-nasil-etkili-bir-sekilde-aktarilir-adim-adim-kilavuz\/"},"modified":"2024-08-07T10:05:09","modified_gmt":"2024-08-07T08:05:09","slug":"bir-cagri-nasil-etkili-bir-sekilde-aktarilir-adim-adim-kilavuz","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/bir-cagri-nasil-etkili-bir-sekilde-aktarilir-adim-adim-kilavuz\/","title":{"rendered":"Bir \u00c7a\u011fr\u0131 Nas\u0131l Etkili Bir \u015eekilde Aktar\u0131l\u0131r? Ad\u0131m Ad\u0131m K\u0131lavuz"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left has-black-color has-text-color\"><strong>Bir \u00c7a\u011fr\u0131n\u0131n Etkili Bir \u015eekilde Nas\u0131l Aktar\u0131laca\u011f\u0131na Dair Ad\u0131m Ad\u0131m K\u0131lavuz<\/strong><\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/demo\/\" style=\"border-radius:3px\">\u0130LET\u0130\u015e\u0130M SATI\u015e<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/signup\/\" style=\"border-radius:3px\">\u00dcCRETS\u0130Z DENEY\u0130N<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/blog-illustration-2.svg\" alt=\"\" class=\"wp-image-219782\"\/><\/figure>\n\n\n\n<p class=\"has-black-color has-text-color has-medium-font-size\">Ara\u015ft\u0131rmalar, m\u00fc\u015fterilerin %83&#8217;\u00fcn\u00fcn sorunlar\u0131n\u0131n ilk denemede \u00e7\u00f6z\u00fclmesini bekledi\u011fini g\u00f6steriyor.\nBu her zaman hemen m\u00fcmk\u00fcn olmayabilir, ancak yine de \u00e7\u00f6z\u00fcm\u00fc bulana kadar m\u00fc\u015fteriyi bekletebilirsiniz, de\u011fil mi? <\/p>\n\n\n\n<p>Evet, ama bu size d\u00fc\u015f\u00fcnd\u00fc\u011f\u00fcn\u00fczden daha pahal\u0131ya mal olabilir.\nCevab\u0131 aramak 5 dakika kadar s\u00fcrebilir.\nVe siz <a href=\"https:\/\/www.universalclass.com\/articles\/business\/business-telephone-call-etiquette-call-transfers-and-holds.htm\" target=\"_blank\" rel=\"noopener\"><strong>ilk m\u00fc\u015fteriden sonra m\u00fc\u015fteriyi kaybetmek<\/strong><\/a>.    <\/p>\n\n\n\n<p><strong>60 saniye<\/strong> bekletildikten sonra arayanlar\u0131n %30&#8217;u telefonu kapat\u0131yor.<\/p>\n\n\n\n<p><strong>90 saniye <\/strong>bekletildikten sonra, arayanlar\u0131n %50&#8217;sinden fazlas\u0131 telefonu kapat\u0131yor.<\/p>\n\n\n\n<p><strong>2 dakika<\/strong> bekletildikten sonra, arayanlar\u0131n %80&#8217;i telefonu kapat\u0131yor.<\/p>\n\n\n\n<p>Bir\u00e7o\u011fu asla geri aramaz.<\/p>\n\n\n\n<p>Neyse ki, hem \u00e7al\u0131\u015fanlar hem de m\u00fc\u015fteriler i\u00e7in zaman kazand\u0131ran kolay bir \u00e7\u00f6z\u00fcm var. <strong>\u00c7a\u011fr\u0131 aktar\u0131m\u0131, temsilcilerin \u00e7a\u011fr\u0131lar\u0131 kolayca<\/strong> ba\u015fka bir ekip \u00fcyesine veya departmana <strong>y\u00f6nlendirmesini sa\u011flar<\/strong>.  <\/p>\n\n\n\n<p>Bu kapsaml\u0131 \u00e7a\u011fr\u0131 aktarma k\u0131lavuzunda, nas\u0131l \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131, \u00e7a\u011fr\u0131lar\u0131n ba\u015fka bir telefona nas\u0131l aktar\u0131laca\u011f\u0131n\u0131 ve en iyi uygulamalar\u0131n neler oldu\u011funu derinlemesine inceleyece\u011fiz.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Anahtar \u00c7\u0131kar\u0131mlar:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00c7a\u011fr\u0131 aktarma ve \u00e7a\u011fr\u0131 y\u00f6nlendirme aras\u0131ndaki fark\u0131 bilmek, etkili \u00e7a\u011fr\u0131 y\u00f6netimi i\u00e7in \u00e7ok \u00f6nemlidir.\n\u00c7a\u011fr\u0131 aktarma, canl\u0131 bir \u00e7a\u011fr\u0131n\u0131n yan\u0131tland\u0131ktan sonra yeniden y\u00f6nlendirilmesini i\u00e7erirken, \u00e7a\u011fr\u0131 y\u00f6nlendirme, herhangi bir etkile\u015fimden \u00f6nce \u00f6nceden tan\u0131mlanm\u0131\u015f kurallara g\u00f6re \u00e7a\u011fr\u0131lar\u0131 otomatik olarak y\u00f6nlendirir. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Etkili \u00e7a\u011fr\u0131 aktar\u0131mlar\u0131, aktar\u0131m\u0131n nedenini a\u00e7\u0131klamak, izin istemek ve m\u00fc\u015fterinin s\u00fcre\u00e7 boyunca bilgilendirilmesini sa\u011flamak gibi a\u00e7\u0131k bir ileti\u015fim gerektirir.\nBu, kafa kar\u0131\u015f\u0131kl\u0131\u011f\u0131n\u0131 en aza indirir ve m\u00fc\u015fteri deneyimini geli\u015ftirir. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00c7a\u011fr\u0131 aktar\u0131mlar\u0131n\u0131 optimize etmek i\u00e7in \u00e7a\u011fr\u0131 kayd\u0131, izleme ve etiketleme gibi VoIP telefon \u00f6zelliklerini kullan\u0131n.\nBu ara\u00e7lar performans\u0131n izlenmesine, ki\u015fiselle\u015ftirilmi\u015f m\u00fc\u015fteri hizmetleri sa\u011flanmas\u0131na ve aramalar\u0131n konumdan ba\u011f\u0131ms\u0131z olarak do\u011fru temsilcilere verimli bir \u015fekilde y\u00f6nlendirilmesine yard\u0131mc\u0131 olur. <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u00c7a\u011fr\u0131 Aktarma ve \u00c7a\u011fr\u0131 Y\u00f6nlendirme Aras\u0131ndaki Fark<\/strong><\/h2>\n\n\n\n<p>Bu 2 kavram kula\u011fa ayn\u0131 \u015feymi\u015f gibi gelse de asl\u0131nda \u00f6yle de\u011fildir.\nBir destek veya sat\u0131\u015f ekibini y\u00f6netiyorsan\u0131z, aralar\u0131ndaki hassas n\u00fcanslar\u0131 anlaman\u0131z gerekir.   <\/p>\n\n\n\n<p>Her birini ayr\u0131 ayr\u0131 inceleyece\u011fiz, ancak en temel fark burada:<\/p>\n\n\n\n<p><strong>\u00c7a\u011fr\u0131 y\u00f6nlendirme<\/strong>, gelen bir \u00e7a\u011fr\u0131n\u0131n cevaplanmadan <em>\u00f6nce<\/em> farkl\u0131 bir numaraya y\u00f6nlendirilmesidir.  <\/p>\n\n\n\n<p><strong>\u00c7a\u011fr\u0131 aktarma<\/strong>, gelen bir \u00e7a\u011fr\u0131n\u0131n yan\u0131tland\u0131ktan <em>sonra<\/em> farkl\u0131 bir numaraya y\u00f6nlendirilmesidir <em>.<\/em> <\/p>\n\n\n\n<p>\u015eimdi temelleri anlad\u0131\u011f\u0131n\u0131za g\u00f6re, daha derine inelim:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u00c7a\u011fr\u0131 Transferi Nedir?<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/call-transfers\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00c7a\u011fr\u0131 Aktarma<\/a>, temsilcilerinizin canl\u0131 bir \u00e7a\u011fr\u0131y\u0131 \u00e7ok h\u0131zl\u0131 ve verimli bir \u015fekilde bir hattan di\u011ferine ta\u015f\u0131mas\u0131n\u0131 sa\u011flar.\n\u00c7a\u011fr\u0131 y\u00f6nlendirmenin aksine, bir ki\u015finin \u00f6nce m\u00fc\u015fteriyle etkile\u015fime girmesini gerektirir, \u00e7\u00fcnk\u00fc \u00e7a\u011fr\u0131y\u0131 yaln\u0131zca a\u00e7\u0131ld\u0131ktan sonra aktarmak m\u00fcmk\u00fcnd\u00fcr. <\/p>\n\n\n\n<p>Temsilcilerinizin \u00e7a\u011fr\u0131 aktarmay\u0131 kullanabilece\u011fi bir durumu hayal etmenize yard\u0131mc\u0131 olmak i\u00e7in, diyelim ki bir m\u00fc\u015fteri faturaland\u0131rma sorunu i\u00e7in arad\u0131, ancak teknik deste\u011fe ula\u015ft\u0131.\nTeknik destek temsilciniz, m\u00fc\u015fteri tekrar aramak zorunda kalmadan ve kuyru\u011fa tak\u0131lmadan \u00e7a\u011fr\u0131y\u0131 kolayca finans departman\u0131na y\u00f6nlendirebilir.   <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>\u0130lgin\u00e7 ger\u00e7ek: <\/strong>Kuyrukta bekleme s\u00fcrelerini azaltmak mali durumunuza da yard\u0131mc\u0131 olur.\n\u00d6rne\u011fin, Amerikal\u0131 t\u00fcketiciler <a href=\"https:\/\/hbr.org\/2019\/02\/why-is-customer-service-so-bad-because-its-profitable\" target=\"_blank\" rel=\"noreferrer noopener\">y\u0131lda ortalama 13 saatlerini<\/a> \u00e7a\u011fr\u0131 kuyruklar\u0131nda ge\u00e7iriyor ve bu da i\u015fletmelere tahmini olarak 38 milyar dolara mal oluyor. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Ama konuya d\u00f6nelim.<\/p>\n\n\n\n<p>\u00c7a\u011fr\u0131 Aktarma hem mobil hem de masa telefonlar\u0131nda kullan\u0131labilir.\nVoIP telefon teknolojisi ile, bir aramay\u0131 fiziksel konumundan ba\u011f\u0131ms\u0131z olarak herhangi birine, herhangi bir yere aktarabilirsiniz.\nTek yapman\u0131z gereken yaz\u0131l\u0131m telefonu aray\u00fcz\u00fcn\u00fczde birka\u00e7 t\u0131klama yapmak.    <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-1-1024x576.png\" alt=\"hubs&amp;amp;spokes infografik &#xE7;a&#x11F;r&#x131; transferi 5\" class=\"wp-image-220505\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-1-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-1-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-1-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-1-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-1-2048x1152.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-1-1920x1080.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-1-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-1-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-1-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-1-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-1-88x50.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u00c7a\u011fr\u0131 Aktarma T\u00fcrleri<\/strong><\/h2>\n\n\n\n<p>\u00c7a\u011fr\u0131 aktarman\u0131n temellerini az \u00f6nce a\u00e7\u0131klad\u0131k, ancak \u00f6\u011frenilecek daha \u00e7ok \u015fey var.\nBu \u00f6zelli\u011fi tam olarak anlamak istiyorsan\u0131z, farkl\u0131 t\u00fcrleri bilmelisiniz. <\/p>\n\n\n\n<p>Bunlardan ba\u015fl\u0131ca ikisi s\u0131cak ve so\u011fuk \u00e7a\u011fr\u0131 transferleridir.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>S\u0131cak Transfer Nedir?<\/strong><\/h3>\n\n\n\n<p>S\u0131cak aktar\u0131m\u0131, me\u015falenin bir temsilciden di\u011ferine dost\u00e7a ge\u00e7mesi olarak tan\u0131mlayabiliriz.\nSo\u011fuk transferin aksine, m\u00fc\u015fterilerle konu\u015fmak ve onlar\u0131 ba\u015fka birine y\u00f6nlendirmek aras\u0131nda ek bir ad\u0131m vard\u0131r.   <\/p>\n\n\n\n<p>S\u0131cak aktar\u0131m kullan\u0131ld\u0131\u011f\u0131nda, bir \u00e7a\u011fr\u0131 al\u0131c\u0131s\u0131 \u00e7a\u011fr\u0131y\u0131 aktarmadan \u00f6nce ba\u015fka bir m\u00fc\u015fteri temsilcisine ula\u015f\u0131r ve onunla konu\u015fur.  <\/p>\n\n\n\n<p><strong>Pratik bir \u00f6rne\u011fe bakal\u0131m:<\/strong><\/p>\n\n\n\n<p>E-ticaret temsilcisi John, bir m\u00fc\u015fteriden telefon al\u0131r.\nAncak m\u00fc\u015fterinin teknik destek ile g\u00f6r\u00fc\u015fmesi gerekmektedir.\nBu y\u00fczden John <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/what-is-call-routing\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00e7a\u011fr\u0131y\u0131<\/a> \u00fcr\u00fcn uzman\u0131 Johanna&#8217;ya <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/what-is-call-routing\/\" target=\"_blank\" rel=\"noreferrer noopener\">y\u00f6nlendirmelidir<\/a>.    <\/p>\n\n\n\n<p>Ancak vakay\u0131 k\u00f6r\u00fc k\u00f6r\u00fcne ona aktarmak yerine, \u00f6nce onunla konu\u015fuyor.\nM\u00fc\u015fterinin durumunu a\u00e7\u0131kl\u0131yor ve hemen ard\u0131ndan \u00e7a\u011fr\u0131y\u0131 teknik deste\u011fe aktar\u0131yor.\nBu \u015fekilde Johanna tam olarak ne bekleyece\u011fini bilir ve m\u00fc\u015fterinin kendini tekrar etmesi gerekmez.  <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Profesyonel ipucu: <\/strong>Ba\u015fka bir temsilciyi bilgilendirmek i\u00e7in, orijinal \u00e7a\u011fr\u0131 al\u0131c\u0131s\u0131n\u0131n m\u00fc\u015fterileri beklemeye almas\u0131 gerekecektir.\nBunun ne kadar sevimsiz oldu\u011funu birka\u00e7 kez vurgulad\u0131k.\nDenkleme daha fazla rakam eklemek gerekirse, beklemeye al\u0131nmak asl\u0131nda <a href=\"https:\/\/www.teneo.ai\/blog\/decreasing-call-transfers-and-improving-customer-experience\" target=\"_blank\" rel=\"noreferrer noopener\">%15 daha d\u00fc\u015f\u00fck m\u00fc\u015fteri memnuniyeti<\/a> oran\u0131 ve %19 daha d\u00fc\u015f\u00fck FCR ile sonu\u00e7lanabilir.    <\/p>\n\n\n\n<p>Bu nedenle, beklemeye al\u0131nd\u0131klar\u0131n\u0131 bilmelerini sa\u011flamak \u00e7ok \u00f6nemlidir.\nAyr\u0131ca sessizli\u011fi ho\u015f bir bekleme m\u00fczi\u011fi ile doldurmal\u0131s\u0131n\u0131z.\nAksi takdirde, arayanlar ba\u011flant\u0131y\u0131 kaybettiklerini d\u00fc\u015f\u00fcnebilir ve aramay\u0131 terk edebilirler.  <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>S\u0131cak Transferin Faydalar\u0131 Nelerdir?  <\/strong><\/h4>\n\n\n\n<p>Evet, m\u00fc\u015fterilerin kendilerini tekrar etmelerine gerek yok.\nBunu zaten biliyorsunuz.\nAncak s\u0131cak \u00e7a\u011fr\u0131 aktar\u0131m\u0131 size bundan daha fazlas\u0131n\u0131 verir.    <\/p>\n\n\n\n<p>\u00d6rne\u011fin, ba\u015fka bir temsilciye kimin arad\u0131\u011f\u0131n\u0131 ve neden arad\u0131\u011f\u0131n\u0131 bildirerek, ki\u015fiselle\u015ftirilmi\u015f bir cevap haz\u0131rlayabilirler.\nJohanna&#8217;m\u0131z m\u00fc\u015fteriyi ilk ismiyle kar\u015f\u0131layabilir ve sorunu i\u00e7in \u00f6nceden haz\u0131rlanm\u0131\u015f bir yan\u0131ta sahip olabilir.   <\/p>\n\n\n\n<p>Bir bilgi bankas\u0131 makalesi a\u00e7mak veya arayan ki\u015fiyi m\u00fc\u015fteri ge\u00e7mi\u015finde h\u0131zl\u0131ca bulmak i\u00e7in yeterli zaman olabilir.\nM\u00fc\u015fterilerin size y\u00f6neltecekleri her \u015feye haz\u0131rl\u0131kl\u0131 olmak, onlara de\u011ferli olduklar\u0131n\u0131 hissettirir ve zaman kazand\u0131r\u0131r.   <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>S\u0131cak Transfer Ne Zaman Kullan\u0131lmal\u0131?<\/strong><\/h4>\n\n\n\n<p>S\u0131cak aktar\u0131m, m\u00fc\u015fterilerin \u00f6zel uzmanl\u0131k veya kapsaml\u0131 a\u00e7\u0131klama gerektiren karma\u015f\u0131k bir konuda yard\u0131ma ihtiyac\u0131 oldu\u011funda kullan\u0131lmal\u0131d\u0131r.<\/p>\n\n\n\n<p>Karma\u015f\u0131k bir vakay\u0131 t\u0131rmand\u0131r\u0131rken, duygusal bir durumla y\u00fczle\u015firken veya hassas bir konuyu tart\u0131\u015f\u0131rken uygundur.\nS\u0131cak transfer, so\u011fuk transferden \u00e7ok daha iyi m\u00fc\u015fteri ili\u015fkileri kurar (nedenini \u00e7ok yak\u0131nda \u00f6\u011freneceksiniz), ki\u015fisel bir dokunu\u015f sa\u011flar ve herhangi bir sorunu h\u0131zl\u0131 bir \u015fekilde \u00e7\u00f6zme \u015fans\u0131 \u00e7ok daha y\u00fcksektir. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>S\u0131cak Aktar\u0131m Komut Dosyas\u0131 \u00d6rnekleri<\/strong><\/h4>\n\n\n\n<p>Komut dosyalar\u0131, temsilcilerin \u00e7a\u011fr\u0131lar\u0131n\u0131 g\u00fcvenle aktarmalar\u0131na ve m\u00fc\u015fterileri \u00f6nlerindeki k\u0131sa bekleme s\u00fcresine haz\u0131rlamalar\u0131na yard\u0131mc\u0131 olabilir.  <\/p>\n\n\n\n<p><strong>\u0130\u015fte denemeniz gereken birka\u00e7 \u015fey&#8230;  <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>&#8230;bir temsilci uzmanl\u0131\u011fa sahip de\u011fildir: <\/strong>Temsilcilerin, m\u00fc\u015fteriyle ilgilenmek istemedikleri i\u00e7in onu g\u00f6ndermediklerini a\u00e7\u0131k\u00e7a belirtmeleri gerekir.\nM\u00fc\u015fterilerin, transfer edildiklerinde birinci s\u0131n\u0131f muamele g\u00f6rd\u00fcklerini hissetmeleri gerekir.   <\/li>\n<\/ul>\n\n\n\n<p><em>&#8220;Bu konuyu benimle payla\u015ft\u0131\u011f\u0131n\u0131z i\u00e7in te\u015fekk\u00fcr ederim. Meslekta\u015f\u0131m Johanna&#8217;n\u0131n size daha ayr\u0131nt\u0131l\u0131 bilgiler sunabilece\u011fine inan\u0131yorum. Sorununuzu k\u0131sa s\u00fcrede \u00e7\u00f6zmenize yard\u0131mc\u0131 olacakt\u0131r. Sizi ona ba\u011flayabilir miyim? Sadece bir dakikan\u0131z\u0131 alacakt\u0131r.&#8221;  <\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>&#8230;bir VIP m\u00fc\u015fteriyi transfer etmek:<\/strong> Her m\u00fc\u015fteri \u00f6nemli olsa da, her i\u015fletmede daha \u00f6nemli olan ki\u015filer vard\u0131r.\nTemsilcileriniz bu ki\u015filere kendilerini \u00f6zel hissettirmeli ve onlar\u0131 \u00f6zel y\u00f6neticileriyle bulu\u015fturarak ki\u015fiselle\u015ftirilmi\u015f bir deneyim sunmal\u0131d\u0131r. <\/li>\n<\/ul>\n\n\n\n<p><em>&#8220;Merhaba Bay Smith, sizden haber almak \u00e7ok g\u00fczel. San\u0131r\u0131m meslekta\u015f\u0131m Claire ile s\u0131k s\u0131k g\u00f6r\u00fc\u015f\u00fcyorsunuz, do\u011fru mu? Sorununuzu bana en ba\u015ftan anlatmak zorunda kal\u0131rsan\u0131z bundan hi\u00e7 mutlu olmam. Sizi ona ba\u011flamam\u0131 ister misiniz?&#8221;<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>&#8230;\u00f6fkeli bir m\u00fc\u015fteriyle ilgilenmek: <\/strong>Temsilcilerin empati g\u00f6stermesi ve m\u00fc\u015fterinin sinirli olmak i\u00e7in iyi bir nedeni oldu\u011funu kabul etmesi gerekir.\nSorunlar\u0131n\u0131 tekrarlamak da iyi olacakt\u0131r.\nTemsilcinin sorunlar\u0131n\u0131 anlad\u0131\u011f\u0131ndan ve ciddiye ald\u0131\u011f\u0131ndan emin olacaklard\u0131r.  <\/li>\n<\/ul>\n\n\n\n<p><em>&#8220;Kay\u0131p bir sipari\u015fle u\u011fra\u015fman\u0131n ne kadar sinir bozucu oldu\u011funu tahmin edebiliyorum. Bu sorunu h\u0131zl\u0131 bir \u015fekilde \u00e7\u00f6zmek i\u00e7in elimizden geleni yapaca\u011f\u0131z. E-ticaretten meslekta\u015f\u0131m John&#8217;un bunu sizin i\u00e7in hemen bulabilece\u011fine inan\u0131yorum. Sizi ona ba\u011flamam\u0131n bir sak\u0131ncas\u0131 var m\u0131? Sadece bir dakikan\u0131z\u0131 alacakt\u0131r.&#8221;<\/em><\/p>\n\n\n\n<p>Bunlar temsilcilerin m\u00fc\u015fteriyi transfer edilmeye nas\u0131l haz\u0131rlayabileceklerine dair birka\u00e7 \u00f6rnekti, peki ya meslekta\u015flar\u0131n\u0131 nas\u0131l haz\u0131rlayacaklar?\nNeyse ki bu \u00e7ok daha kolay.   <\/p>\n\n\n\n<p><strong>\u0130\u015fte ideal bir senaryo:<\/strong><\/p>\n\n\n\n<p><em>&#8220;Merhaba Claire, ben John. Hatta Bayan (m\u00fc\u015fterinin ad\u0131) var. Kendisi (sorunun k\u0131sa bir a\u00e7\u0131klamas\u0131) hakk\u0131nda ar\u0131yor ve sizinle konu\u015fmak istiyor. Transfer i\u00e7in haz\u0131r m\u0131s\u0131n\u0131z?&#8221;<\/em><\/p>\n\n\n\n<div class=\"wp-block-group blog-related-posts\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h6 class=\"wp-block-heading\">\u00d6nerilen makaleler<\/h6>\n\n\n\n<div class=\"wp-block-group side-text\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Tavsiye edilir<\/p>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/business-phone-features\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/business-phone-features\/\">Temel i\u015f telefonu \u00f6zellikleri<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/business-phone-features\/\" target=\"_blank\" rel=\"noreferrer noopener\">Uluslararas\u0131 numaralar &#8211; nas\u0131l al\u0131n\u0131r?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/what-is-a-toll-free-number-and-how-do-you-get-one\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/what-is-a-toll-free-number-and-how-do-you-get-one\/\">\u00dccretsiz numaralar &#8211; nedir bunlar?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/how-to-get-a-voip-number-complete-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">VoIP numaras\u0131 alma rehberi<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/ivr-self-service-best-practices\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/ivr-self-service-best-practices\/\">IVR self servis: en iyi uygulamalar<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/call-center-features\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/call-center-features\/\">2024 i\u00e7in en iyi 25+ \u00e7a\u011fr\u0131 merkezi \u00f6zelli\u011fi<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>So\u011fuk Transfer Nedir?<\/strong><\/h3>\n\n\n\n<p>K\u00f6r aktar\u0131m olarak da bilinen so\u011fuk aktar\u0131m, bir m\u00fc\u015fteri temsilcisinin bir \u00e7a\u011fr\u0131y\u0131 \u00f6nce haber vermeden ba\u015fka bir m\u00fc\u015fteri temsilcisine aktarmas\u0131yla ger\u00e7ekle\u015fir.  <\/p>\n\n\n\n<p>Basit\u00e7e, John&#8217;un teknik destekle konu\u015fmas\u0131 gereken bir m\u00fc\u015fterisi oldu\u011funu d\u00fc\u015f\u00fcn\u00fcn.\nAncak bu sefer Johanna ile \u00f6nceden konu\u015fup onu gelen \u00e7a\u011fr\u0131ya haz\u0131rlam\u0131yor.\n\u00d6nceden bir uyar\u0131 yapmadan m\u00fc\u015fteriyi y\u00f6nlendiriyor.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>So\u011fuk Transferin Faydalar\u0131 Nelerdir?  <\/strong><\/h4>\n\n\n\n<p>So\u011fuk transferin en b\u00fcy\u00fck faydas\u0131 h\u0131zd\u0131r.\nAcil sorunlar veya beklemek istemeyen m\u00fc\u015fteriler olabilir.\nSo\u011fuk aktar\u0131m, onlar\u0131 beklemeden bir saniye i\u00e7inde bir uzmana ba\u011flar.\nBu, \u00e7a\u011fr\u0131 terk oran\u0131n\u0131 azaltabilir.     <\/p>\n\n\n\n<p>Ancak d\u00fcr\u00fcst olmak gerekirse, so\u011fuk transferin s\u0131cak transfere k\u0131yasla pek \u00e7ok dezavantaj\u0131 vard\u0131r.\nBirincisi, temsilci ba\u015f\u0131na ne gelece\u011fini bilemez.\nAncak daha ciddi sonu\u00e7lar\u0131 da olabilir.\n\u00d6nce bir temsilciyle ba\u011flant\u0131 kurmaya \u00e7al\u0131\u015fmadan, \u00e7a\u011fr\u0131y\u0131 yan\u0131tlayacak birinin olup olmad\u0131\u011f\u0131 belli de\u011fildir.     <\/p>\n\n\n\n<p>Bu durumda \u00e7a\u011fr\u0131 do\u011frudan sesli mesaja y\u00f6nlendirilebilir.\nBa\u015fka birinden daha iyi yard\u0131m s\u00f6z\u00fc veren ancak bunun yerine \u00e7a\u011fr\u0131y\u0131 sesli mesaj kutusuna y\u00f6nlendiren bir temsilci, m\u00fc\u015fterinin g\u00f6z\u00fcnde en iyisi olarak g\u00f6r\u00fcnmez. <\/p>\n\n\n\n<p>Ayr\u0131ca, m\u00fc\u015fteriler sorunlar\u0131n\u0131 tekrarlamak zorunda kalacak ve temsilci telefonla arand\u0131\u011f\u0131n\u0131 bilseydi alabilecekleri ki\u015fisel dokunu\u015ftan yoksun kalabileceklerdir.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>So\u011fuk Transfer Ne Zaman Kullan\u0131lmal\u0131?<\/strong><\/h4>\n\n\n\n<p>Dedi\u011fimiz gibi, durum h\u0131zl\u0131 bir yakla\u015f\u0131m gerektirdi\u011finde.\nSab\u0131rs\u0131z m\u00fc\u015fteriler ve acil vakalar\u0131n yan\u0131 s\u0131ra, \u00e7a\u011fr\u0131 merkeziniz son derece y\u00fcksek \u00e7a\u011fr\u0131 hacimlerine sahip olabilir.\nHer saniyenin \u00f6nemli oldu\u011fu ve <em>(istisnai) <\/em>kaliteden \u00f6nce niceli\u011fin s\u00f6z konusu oldu\u011fu durumlarda, bu s\u00fcreyi i\u015f arkada\u015flar\u0131n\u0131zla sohbet ederek harcamak muhtemelen en iyi fikir de\u011fildir.\n\u00c7a\u011fr\u0131y\u0131 hemen aktarmak daha iyidir.   <\/p>\n\n\n\n<p>Bir m\u00fc\u015fterinin durumunun herhangi bir a\u00e7\u0131klama gerektirmeyecek kadar basit oldu\u011fu zamanlar da olabilir.\nDiyelim ki m\u00fc\u015fteri g\u00f6nderi numaras\u0131n\u0131 \u00f6\u011frenmek istiyor.\nTekrar edecek fazla bir \u015feyleri yoktur ve temsilcinin ek bir ba\u011flama ihtiyac\u0131 yoktur.  <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Profesyonel ipucu: <\/strong>Bir temsilcinin \u00f6nce i\u015f arkada\u015f\u0131yla konu\u015fmamas\u0131, m\u00fc\u015fterileri transfer hakk\u0131nda bilgilendirmemesi gerekti\u011fi anlam\u0131na gelmez.\nAyr\u0131ca, \u00e7a\u011fr\u0131 ba\u011flant\u0131s\u0131n\u0131n kesilmesi ihtimaline kar\u015f\u0131 m\u00fc\u015fterilere bir geri arama numaras\u0131 da vermelidirler. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Types-of-Call-Transfer-1024x576.png\" alt=\"hubs&amp;amp;spokes infografik &#xE7;a&#x11F;r&#x131; transferi 1\" class=\"wp-image-220557\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Types-of-Call-Transfer-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Types-of-Call-Transfer-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Types-of-Call-Transfer-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Types-of-Call-Transfer-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Types-of-Call-Transfer-2048x1152.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Types-of-Call-Transfer-1920x1080.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Types-of-Call-Transfer-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Types-of-Call-Transfer-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Types-of-Call-Transfer-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Types-of-Call-Transfer-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Types-of-Call-Transfer-88x50.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Di\u011fer \u00c7a\u011fr\u0131 Aktarma Kategorizasyon T\u00fcrleri<\/strong><\/h3>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Gelen \u00e7a\u011fr\u0131 aktar\u0131m\u0131:<\/strong> Destek yard\u0131m\u0131na veya bilgiye ihtiya\u00e7 duyan m\u00fc\u015fterilerden gelen <strong>\u00e7a\u011fr\u0131lar\u0131<\/strong> ele almaya odaklan\u0131r.\nBir paketi bulma, teknik sorun giderme, \u00fcr\u00fcn\u00fcn\u00fcz\u00fc hizmette kullanma konusunda rehberlik vb. gibi e-ticaret sorgular\u0131n\u0131 kapsayabilir. <br\/><\/li>\n\n\n\n<li><strong>Giden \u00e7a\u011fr\u0131 aktar\u0131m\u0131:<\/strong> \u00dcr\u00fcn tan\u0131t\u0131m\u0131, hizmet sunumu, \u00fcst sat\u0131\u015f vb. i\u00e7in potansiyel m\u00fc\u015fterilere veya mevcut m\u00fc\u015fterilere giden aramalarla ilgilidir.<br\/><\/li>\n\n\n\n<li><strong>E\u015fzamanl\u0131 \u00e7a\u011fr\u0131 aktar\u0131m\u0131: <\/strong>\u00c7a\u011fr\u0131lar\u0131 ayn\u0131 anda birden fazla al\u0131c\u0131ya y\u00f6nlendirmek i\u00e7in kullan\u0131lan bir terimdir.\nM\u00fc\u015fteriler, daha fazla m\u00fc\u015fteri temsilcisine ba\u011flan\u0131rlarsa sesli mesajdan ka\u00e7\u0131nma \u015fanslar\u0131 daha y\u00fcksektir.\n\u0130lk bo\u015f olan cevap verecektir.  <br\/><\/li>\n\n\n\n<li><strong>Sesli mesaj \u00e7a\u011fr\u0131 aktar\u0131m\u0131: <\/strong>Evet, bir m\u00fc\u015fterinin sesli mesaja d\u00fc\u015fmesinin en iyisi olmad\u0131\u011f\u0131n\u0131 s\u00f6ylemi\u015ftik.\nAncak, ger\u00e7ekten \u00f6yle olmas\u0131n\u0131 istedi\u011finiz durumlar da olacakt\u0131r.\nD\u00fc\u015f\u00fcn\u00fcn ki  <strong> <\/strong>Temsilciler tatil nedeniyle m\u00fcsait de\u011fil.\nO zaman bu f\u0131rsatlardan vazge\u00e7mek yerine \u00e7a\u011fr\u0131lar\u0131 do\u011frudan sesli mesaja aktarmak i\u00e7in harika bir zaman vard\u0131r. <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u00c7a\u011fr\u0131 Y\u00f6nlendirme nedir?<\/strong><\/h2>\n\n\n\n<p>\u00c7a\u011fr\u0131 y\u00f6nlendirme kullan\u0131ld\u0131\u011f\u0131nda, bir telefon g\u00f6r\u00fc\u015fmesi bir temsilciyle \u00f6nceden herhangi bir g\u00f6r\u00fc\u015fme yap\u0131lmadan do\u011frudan bir numaradan di\u011ferine y\u00f6nlendirilir.\nArayan ki\u015fi muhtemelen y\u00f6nlendirildi\u011fini bile fark etmeyecektir.   <\/p>\n\n\n\n<p>\u00c7a\u011fr\u0131 y\u00f6nlendirmenin en a\u00e7\u0131klay\u0131c\u0131 \u00f6rneklerinden biri IVR&#8217;dir <em>(\u0130nteraktif Sesli Yan\u0131t)<\/em>.\nBu VoIP telefon \u00f6zelli\u011fi, m\u00fc\u015fterinin istemlerine g\u00f6re \u00e7a\u011fr\u0131lar\u0131 belirli bir temsilciye veya departmana y\u00f6nlendirir.   <\/p>\n\n\n\n<p>Me\u015fhur<em> &#8220;Teknik destek i\u00e7in 1&#8217;e bas\u0131n. Sipari\u015f durumunuzu do\u011frulamak i\u00e7in 2&#8217;yi tu\u015flay\u0131n&#8230;&#8221;<\/em><\/p>\n\n\n\n<p>\u00c7a\u011fr\u0131 y\u00f6nlendirme, m\u00fc\u015fteri bir se\u00e7ene\u011fi se\u00e7ti\u011fi anda devreye girer.\n1&#8217;e bast\u0131klar\u0131nda, \u00e7a\u011fr\u0131 y\u00f6nlendirme, \u00e7a\u011fr\u0131lar\u0131n\u0131 genel \u00e7a\u011fr\u0131 merkezi telefon numaran\u0131zdan teknik destek hatt\u0131na y\u00f6nlendirir.\nE\u011fer 2&#8217;ye basarlarsa, ayn\u0131 \u015fey e-ticaret departman\u0131 i\u00e7in de ge\u00e7erli olur.  <\/p>\n\n\n\n<p>T\u00fcm s\u00fcre\u00e7 tamamen otomatiktir, yani talep edilen departmanla ba\u011flant\u0131 kurulmadan \u00f6nce herhangi bir etkile\u015fim yoktur.  <\/p>\n\n\n\n<p>Ancak \u00e7a\u011fr\u0131 y\u00f6nlendirmenin sadece do\u011fru departmanlara ula\u015fmaktan daha fazlas\u0131 i\u00e7in kullan\u0131labilece\u011fini anlamak \u00f6nemlidir.\n <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/how-to-forward-landline-to-a-cell-phone\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00c7a\u011fr\u0131lar\u0131<\/a> dil becerilerine, saat dilimlerine, \u00e7a\u011fr\u0131 t\u00fcr\u00fcne, temsilcinin m\u00fcsait olup olmamas\u0131na ve hatta m\u00fc\u015fterilerin i\u015fletmeniz i\u00e7in \u00f6nemine g\u00f6re y\u00f6nlendirebilirsiniz.\nTemsilci m\u00fcsait de\u011filse, \u00e7a\u011fr\u0131lar sesli mesaja, e-postaya veya sohbete y\u00f6nlendirilebilir.  <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-2-1024x576.png\" alt=\"hubs&amp;amp;spokes infografik &#xE7;a&#x11F;r&#x131; aktar&#x131;m&#x131; 4\" class=\"wp-image-220518\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-2-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-2-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-2-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-2-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-2-2048x1152.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-2-1920x1080.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-2-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-2-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-2-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-2-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Infographic-2-88x50.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>\u0130nsanlar ayr\u0131ca \u00e7a\u011fr\u0131 y\u00f6nlendirmeyi&#8230;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>&#8230;a\u015f\u0131r\u0131 me\u015fgul telefon hatlar\u0131na sahip olmak:<\/strong> \u00c7a\u011fr\u0131 y\u00f6nlendirme, \u00e7a\u011fr\u0131lar\u0131 farkl\u0131 harici cihazlara yeniden da\u011f\u0131tman\u0131za ve t\u0131kan\u0131kl\u0131\u011f\u0131 \u00f6nlemenize olanak tan\u0131r.  <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>&#8230;acil bir \u00e7a\u011fr\u0131 da\u011f\u0131t\u0131m\u0131na ihtiya\u00e7 vard\u0131r: <\/strong>Buna iyi bir \u00f6rnek <a href=\"https:\/\/test-staging.cloudtalk.io\/emergency-call-center-solution\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>t\u0131bbi acil durum hatt\u0131<\/strong><\/a> ya da polis sevkiyat\u0131.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>&#8230;i\u015fletme sanal uluslararas\u0131 numaralar kullan\u0131yor: <\/strong>Bir m\u00fc\u015fteri \u0130ngiltere&#8217;den genel numaran\u0131z\u0131 ararsa, otomatik olarak \u0130ngiltere telefon numaran\u0131za aktar\u0131l\u0131r ve uluslararas\u0131 arama \u00fccretlerinden ka\u00e7\u0131n\u0131r.<\/li>\n<\/ul>\n\n\n\n<p>Art\u0131k \u00e7a\u011fr\u0131 y\u00f6nlendirmenin ne oldu\u011funu ve ne zaman kullanabilece\u011finizi bildi\u011finize g\u00f6re, i\u015fletmeniz i\u00e7in potansiyel faydalar\u0131n\u0131 ke\u015ffetmek istiyoruz.<\/p>\n\n\n\n<p><strong>\u0130\u015fte \u00e7a\u011fr\u0131 y\u00f6nlendirmenin 3 ana avantaj\u0131:  <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u00c7a\u011fr\u0131 terkini en aza indirin: <\/strong> <a href=\"https:\/\/www.universalclass.com\/articles\/business\/business-telephone-call-etiquette-call-transfers-and-holds.htm\" target=\"_blank\" rel=\"noreferrer noopener\">Beklemeye al\u0131nan m\u00fc\u015fterilerin %30&#8217;undan fazlas\u0131 telefonu kapat\u0131r<\/a> ve bir daha asla geri aramaz.\nUzun laf\u0131n k\u0131sas\u0131, m\u00fc\u015fteriler sizinle ileti\u015fime ge\u00e7tiklerinde h\u0131zl\u0131 bir yan\u0131t beklerler.\n\u00c7a\u011fr\u0131 y\u00f6nlendirme ile, beklemelerine ve sonunda aramay\u0131 terk etmelerine izin vermek zorunda de\u011filsiniz.\n\u0130htiya\u00e7 duyduklar\u0131 anda kiminle ileti\u015fime ge\u00e7mek istiyorlarsa otomatik olarak ona y\u00f6nlendirileceklerdir.     <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>7\/24 destek sa\u011flay\u0131n: <\/strong>\u00c7a\u011fr\u0131 y\u00f6nlendirme, \u00e7a\u011fr\u0131lar\u0131 saat dilimine g\u00f6re y\u00f6nlendirebilir.\nDiyelim ki i\u015f yeriniz Washington, D.C.&#8217;de, ancak Filipinler&#8217;de ya\u015fayan bir m\u00fc\u015fteriniz var.\nArada 12 saatlik bir zaman fark\u0131 var.\nYine de, taleplerini sesli mesaja g\u00f6ndermek zorunda de\u011filsiniz.\nBir insanla konu\u015fmak i\u00e7in sizin \u00e7al\u0131\u015fma saatlerinize kadar beklemek zorunda de\u011filler.\nAyr\u0131ca \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131 gece vardiyas\u0131nda \u00e7al\u0131\u015ft\u0131rmak zorunda da de\u011filsiniz.\n\u00c7a\u011fr\u0131lar\u0131 Filipinler&#8217;deki veya benzer bir zaman dilimindeki temsilcilerinize y\u00f6nlendirmeniz yeterlidir.        <\/li>\n<\/ul>\n\n\n\n<p>CloudTalk&#8217;ta, 7\/24 birinci s\u0131n\u0131f destek sa\u011fl\u0131yoruz ve size garanti ediyoruz, t\u00fcm fark\u0131 yarat\u0131yor.  <br\/><\/p>\n\n\n\n<p><strong>Kesintisiz eri\u015filebilirli\u011fimizin nas\u0131l desteklendi\u011fine dair ba\u015far\u0131 hikayesini okuyun <\/strong><a href=\"https:\/\/test-staging.cloudtalk.io\/planradar-customer-story\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>PlanRadar&#8217;\u0131n yolculu\u011fu<\/strong><\/a><strong> \u00c7a\u011fr\u0131 i\u015fleme verimlili\u011finde %70&#8217;lik bir art\u0131\u015fa do\u011fru<\/strong>:<\/p>\n\n\n\n<div class=\"wp-block-group blog-testimonial\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h6 class=\"wp-block-heading\">PlanRadar CloudTalk ile neler ba\u015fard\u0131?<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>20<\/strong> Acente verimlili\u011finde art\u0131\u015f<\/li>\n\n\n\n<li><strong>70<\/strong> \u00c7a\u011fr\u0131 i\u015fleme verimlili\u011finde art\u0131\u015f<\/li>\n\n\n\n<li class=\"down\"><strong>3<\/strong> Cevaps\u0131z aramalarda azalma<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1800\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/planradar-1.png\" alt=\"\" class=\"wp-image-220125\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/planradar-1.png 2560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/planradar-1-300x211.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/planradar-1-1024x720.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/planradar-1-768x540.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/planradar-1-1536x1080.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/planradar-1-2048x1440.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/planradar-1-1055x742.png 1055w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/planradar-1-609x428.png 609w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/planradar-1-424x298.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/planradar-1-161x113.png 161w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/planradar-1-88x62.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:19px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Temsilcilerin verimlili\u011fini ve memnuniyetini art\u0131r\u0131n:<\/strong> Kendilerine gelmeyen \u00e7a\u011fr\u0131larla ilgilenmek, \u00e7a\u011fr\u0131 do\u011fru hatta gelseydi daha fazla zaman al\u0131rd\u0131.\nAyr\u0131ca temsilciler i\u00e7in son derece sinir bozucu olabilir.\nTemsilci ba\u015f\u0131na ortalama y\u0131pranma maliyetinin 10 bin ila 21 bin dolar aras\u0131nda olabilece\u011fi d\u00fc\u015f\u00fcn\u00fcld\u00fc\u011f\u00fcnde, onlar\u0131 mutlu etmenizi \u015fiddetle tavsiye ediyoruz.  <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u00c7a\u011fr\u0131 Aktarma ve \u00c7a\u011fr\u0131 Y\u00f6nlendirme: \u00d6zet<\/strong><\/h2>\n\n\n\n<p>Az \u00f6nce payla\u015ft\u0131\u011f\u0131m\u0131z bilgi selini hat\u0131rlamak zor olabilir, ancak endi\u015felenmeyin, gidip hepsini tekrar okumak zorunda de\u011filsiniz.  <\/p>\n\n\n\n<p><strong>Burada her bir \u00f6zellik hakk\u0131nda en \u00f6nemli bilgileri \u00f6zetleyen k\u0131sa bir tablo bulunmaktad\u0131r:<\/strong><\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>Kategori<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Dialpad\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\"><strong>\u00c7a\u011fr\u0131 Transferi<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"RingCentral\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\"><strong>\u00c7a\u011fr\u0131 Y\u00f6nlendirme<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Tan\u0131m<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Temsilciniz \u00e7a\u011fr\u0131lar\u0131 ald\u0131ktan sonra \u00e7a\u011fr\u0131lar\u0131n ba\u015fka bir ki\u015fiye veya departmana yeniden y\u00f6nlendirilmesi.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u00c7a\u011fr\u0131lar yan\u0131tlanmadan \u00f6nce otomatik olarak yeniden y\u00f6nlendirme.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Ba\u015flang\u0131\u00e7<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Bir temsilci taraf\u0131ndan manuel olarak.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u00d6nceden tan\u0131mlanm\u0131\u015f kurallara sahip bir sistem taraf\u0131ndan otomatik olarak <em>(departman, saat dilimi, kullan\u0131labilirlik ve daha fazlas\u0131)<\/em>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Ama\u00e7<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Arayanlar\u0131 do\u011fru ki\u015fi veya departmana y\u00f6nlendirmeden \u00f6nce ihtiya\u00e7lar\u0131n\u0131 de\u011ferlendirmek.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Bir &#8220;arac\u0131ya&#8221; ihtiya\u00e7 duyulmad\u0131\u011f\u0131nda veya m\u00fcsait kimse olmad\u0131\u011f\u0131nda \u00e7a\u011fr\u0131lara cevap verilmesini sa\u011flamak.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Kullan\u0131m \u00d6rne\u011fi<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Bir resepsiyonist \u00e7a\u011fr\u0131y\u0131 yan\u0131tlar ve m\u00fc\u015fterilerin ihtiya\u00e7lar\u0131na g\u00f6re do\u011fru departmana y\u00f6nlendirir.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>IVR gibi bir \u00f6zellik, uzun bekleme s\u00fcrelerini \u00f6nlemek i\u00e7in \u00e7a\u011fr\u0131y\u0131 o anda m\u00fcsait olan temsilcilere y\u00f6nlendirir.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Etkile\u015fim D\u00fczeyi<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Etkin, bir \u00e7a\u011fr\u0131 al\u0131c\u0131s\u0131 \u00e7a\u011fr\u0131y\u0131 aktarmadan \u00f6nce bir arayanla konu\u015fmal\u0131d\u0131r.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Pasif, do\u011fru bir hedefe ula\u015fmadan \u00f6nce \u00e7a\u011fr\u0131 al\u0131c\u0131s\u0131 ve arayan aras\u0131nda canl\u0131 bir etkile\u015fim gerekmez.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Hedef kitle<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>M\u00fc\u015fteri destek ve sat\u0131\u015f ekipleri taraf\u0131ndan kullan\u0131l\u0131r.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>M\u00fc\u015fteri destek ve sat\u0131\u015f ekiplerinin yan\u0131 s\u0131ra genellikle kendi yo\u011fun telefon hatlar\u0131n\u0131 y\u00f6neten ki\u015filer taraf\u0131ndan da kullan\u0131l\u0131r.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:44px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>M\u00fc\u015fteri \u00c7a\u011fr\u0131s\u0131 Ba\u015fka Birine Nas\u0131l Aktar\u0131l\u0131r?<\/strong><\/h2>\n\n\n\n<p>\u015eimdiye kadar pek \u00e7ok teori \u00f6\u011frendiniz.\n\u015eimdi, bu teoriyi nas\u0131l uygulamaya koyaca\u011f\u0131n\u0131za bakal\u0131m. <\/p>\n\n\n\n<p>Bir \u00e7a\u011fr\u0131y\u0131 aktarmak asl\u0131nda \u00e7ok basittir.\n\u00c7o\u011fu zaman, temsilcileriniz <a href=\"https:\/\/test-staging.cloudtalk.io\/softphone\/\" target=\"_blank\" rel=\"noreferrer noopener\">yaz\u0131l\u0131m telefonu<\/a> aray\u00fczlerinde bir aktarma d\u00fc\u011fmesi g\u00f6receklerdir.\nBuna t\u0131klad\u0131klar\u0131nda, ya bir dahili numara \u00e7evirmeleri ya da temsilciler listesinden bir ki\u015fi se\u00e7meleri gerekecektir.    <\/p>\n\n\n\n<p><strong>Farkl\u0131 \u00e7a\u011fr\u0131 aktarma t\u00fcrlerinin genellikle farkl\u0131 cihazlarda nas\u0131l \u00e7al\u0131\u015ft\u0131\u011f\u0131 a\u015fa\u011f\u0131da a\u00e7\u0131klanm\u0131\u015ft\u0131r:<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>S\u0131cak Transferler Nas\u0131l Ger\u00e7ekle\u015ftirilir?<\/strong><\/h3>\n\n\n\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Masa\u00fcst\u00fc uygulamas\u0131:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Etkin bir \u00e7a\u011fr\u0131 s\u0131ras\u0131nda &#8220;Aktar&#8221; d\u00fc\u011fmesine t\u0131klay\u0131n.<\/li>\n\n\n\n<li>Aramay\u0131 beklemeye almak i\u00e7in &#8220;\u00d6nce Sor &#8220;u se\u00e7in.<\/li>\n\n\n\n<li>Arayan ki\u015finin sorunu hakk\u0131nda bilgi vermek i\u00e7in hedeflenen al\u0131c\u0131yla ileti\u015fime ge\u00e7in.<\/li>\n\n\n\n<li>Aramay\u0131 kabul ettiklerinde, aktar\u0131m penceresine d\u00f6n\u00fcn ve aktar\u0131m\u0131 tamamlay\u0131n.<\/li>\n<\/ol>\n\n\n\n<p><strong>iOS mobil uygulamas\u0131:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Arama s\u0131ras\u0131nda &#8220;Daha Fazla&#8221; d\u00fc\u011fmesine dokunun.<\/li>\n\n\n\n<li>Aramay\u0131 beklemeye almak i\u00e7in &#8220;Arayan\u0131 Aktar&#8221; ve ard\u0131ndan &#8220;\u015eimdi Sor&#8221; \u00f6\u011fesini se\u00e7in.<\/li>\n\n\n\n<li>Al\u0131c\u0131n\u0131n numaras\u0131n\u0131 \u00e7evirin veya ki\u015filerden se\u00e7in.<\/li>\n\n\n\n<li>Al\u0131c\u0131y\u0131 arama hakk\u0131nda bilgilendirin, ard\u0131ndan i\u015flemi tamamlamak i\u00e7in &#8220;Aktar &#8220;a dokunun.<\/li>\n<\/ol>\n\n\n\n<p><strong>Android mobil uygulama:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Arama s\u0131ras\u0131nda &#8220;Aktar&#8221; simgesine dokunun.<\/li>\n\n\n\n<li>&#8220;\u00d6nce Sor &#8220;u se\u00e7in ve aramay\u0131 beklemeye al\u0131n.<\/li>\n\n\n\n<li>Al\u0131c\u0131y\u0131 aray\u0131n, ayr\u0131nt\u0131lar\u0131 verin ve onayland\u0131ktan sonra aramaya geri d\u00f6n\u00fcn ve transferi ba\u015flat\u0131n.<\/li>\n<\/ol>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-warm-transfer-1024x576.png\" alt=\"hubs&amp;amp;spokes infografik &#xE7;a&#x11F;r&#x131; aktar&#x131;m&#x131; 2\" class=\"wp-image-220544\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-warm-transfer-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-warm-transfer-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-warm-transfer-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-warm-transfer-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-warm-transfer-2048x1152.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-warm-transfer-1920x1080.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-warm-transfer-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-warm-transfer-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-warm-transfer-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-warm-transfer-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-warm-transfer-88x50.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>So\u011fuk Transferler Nas\u0131l Ger\u00e7ekle\u015ftirilir<\/strong><\/h3>\n\n\n\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Masa\u00fcst\u00fc uygulamas\u0131:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Etkin bir \u00e7a\u011fr\u0131 s\u0131ras\u0131nda &#8220;Aktar&#8221; d\u00fc\u011fmesine t\u0131klay\u0131n.<\/li>\n\n\n\n<li>Ki\u015fiyi bulmak i\u00e7in arama i\u015flevini kullan\u0131n veya numaray\u0131 manuel olarak girin.<\/li>\n\n\n\n<li>\u00c7a\u011fr\u0131y\u0131 hemen y\u00f6nlendirmek i\u00e7in &#8220;\u015eimdi Aktar &#8220;\u0131 se\u00e7in.<\/li>\n<\/ol>\n\n\n\n<p><strong>iOS mobil uygulamas\u0131:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Arama s\u0131ras\u0131nda &#8220;Di\u011fer&#8221; ve ard\u0131ndan &#8220;Arayan\u0131 Aktar&#8221; \u00f6\u011fesine dokunun.<\/li>\n\n\n\n<li>Al\u0131c\u0131n\u0131n bilgilerini girin veya ki\u015filer aras\u0131ndan se\u00e7im yap\u0131n.<\/li>\n\n\n\n<li>\u00c7a\u011fr\u0131y\u0131 do\u011frudan g\u00f6ndermek i\u00e7in &#8220;\u015eimdi Aktar &#8220;a dokunun.<\/li>\n<\/ol>\n\n\n\n<p><strong>Android mobil uygulama:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u00c7a\u011fr\u0131 ekran\u0131nda &#8220;Aktar&#8221; simgesine dokunun.<\/li>\n\n\n\n<li>Al\u0131c\u0131y\u0131 aray\u0131n ve se\u00e7in veya numaras\u0131n\u0131 girin.<\/li>\n\n\n\n<li>\u00d6nceden haber vermeden aktar\u0131m\u0131 tamamlamak i\u00e7in &#8220;\u015eimdi Aktar&#8221; se\u00e7ene\u011fine dokunun.<\/li>\n<\/ol>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-cold-transfer-1024x576.png\" alt=\"hubs&amp;amp;spokes infografik &#xE7;a&#x11F;r&#x131; transferi 3\" class=\"wp-image-220531\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-cold-transfer-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-cold-transfer-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-cold-transfer-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-cold-transfer-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-cold-transfer-2048x1152.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-cold-transfer-1920x1080.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-cold-transfer-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-cold-transfer-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-cold-transfer-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-cold-transfer-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Steps-to-execute-a-cold-transfer-88x50.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>CloudTalk ile Telefon G\u00f6r\u00fc\u015fmesi Nas\u0131l Aktar\u0131l\u0131r<\/strong><\/h3>\n\n\n\n<p>\u00c7a\u011fr\u0131 aktar\u0131m\u0131 CloudTalk&#8217;taki temel \u00f6zelliklerimizden biridir.\nBu nedenle, bu arac\u0131 bizim arac\u0131l\u0131\u011f\u0131m\u0131zla almaya karar verdiyseniz, masa\u00fcst\u00fc uygulamam\u0131zda nas\u0131l \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131 burada bulabilirsiniz: <\/p>\n\n\n\n<p>Bir arama yaparken, yaz\u0131l\u0131m telefonu aray\u00fcz\u00fcnde bir &#8220;Aktar&#8221; simgesi vard\u0131r.\nDaha sonra,<strong> dahili <\/strong>ve<strong> harici<\/strong> olmak \u00fczere iki farkl\u0131 sekme i\u00e7eren bir ki\u015filer men\u00fcs\u00fc g\u00f6receksiniz. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dahili transfer: <\/strong>\u00c7a\u011fr\u0131y\u0131 yaln\u0131zca \u015firketiniz i\u00e7inde CloudTalk kullanan ki\u015filere y\u00f6nlendirmenizi sa\u011flar.\nB\u00f6ylece, bir temsilci \u00e7a\u011fr\u0131y\u0131 ba\u015fka bir ekip arkada\u015f\u0131na g\u00f6nderebilir. <\/li>\n\n\n\n<li><strong>Harici aktar\u0131m:<\/strong> \u00c7a\u011fr\u0131lar\u0131 harici ki\u015filer de dahil olmak \u00fczere herhangi bir telefon numaras\u0131na aktarman\u0131z\u0131 sa\u011flar.\nBu, bir temsilcinin yer de\u011fi\u015ftirmesi gerekti\u011finde ancak \u00e7a\u011fr\u0131da kalmak istedi\u011finde yararl\u0131 olabilir.\nAramay\u0131 CloudTalk&#8217;un yaz\u0131l\u0131m telefonundan kendi cep telefonlar\u0131na aktarabilirler, \u00e7\u00fcnk\u00fc numaralar\u0131 rehberde kay\u0131tl\u0131d\u0131r.  <\/li>\n<\/ul>\n\n\n\n<p><strong>\u0130ster dahili ister harici transferi se\u00e7in, sonraki ad\u0131mlar ayn\u0131d\u0131r:  <\/strong><\/p>\n\n\n\n<p>Araman\u0131n aktar\u0131laca\u011f\u0131 bir ki\u015fi se\u00e7tikten sonra, s\u0131cak ve so\u011fuk aktar\u0131m aras\u0131ndan se\u00e7im yapabilirsiniz.\nBu iki se\u00e7ene\u011fi g\u00f6receksiniz: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>&#8220;\u015eimdi aktar&#8221;<\/strong> \u2192 CloudTalk aramay\u0131 ba\u015fka bir tak\u0131m arkada\u015f\u0131na y\u00f6nlendirir ve arama orijinal al\u0131c\u0131 i\u00e7in sona erer.<\/li>\n\n\n\n<li><strong>&#8220;\u00d6nce XY ile konu\u015fun&#8221;<\/strong> \u2192 a\u015fa\u011f\u0131daki sonraki ad\u0131mlara bak\u0131n.<\/li>\n<\/ul>\n\n\n\n<p>&#8220;\u00d6nce XY ile konu\u015f&#8221; se\u00e7ene\u011fini se\u00e7tikten sonra, temsilciler m\u00fc\u015fterinin sesini kapatacak ve ekip arkada\u015flar\u0131yla konu\u015facakt\u0131r.  <\/p>\n\n\n\n<p>Temsilciler her \u015feyi tart\u0131\u015ft\u0131ktan sonra, orijinal \u00e7a\u011fr\u0131 al\u0131c\u0131s\u0131 ekip arkada\u015f\u0131n\u0131n sesini kapatacak ve m\u00fc\u015fteriye geri d\u00f6necektir.\nAktar\u0131m\u0131n ger\u00e7ekle\u015fmeye haz\u0131r oldu\u011funu bildirecek, &#8220;XY&#8217;ye Aktar&#8221; se\u00e7ene\u011fine t\u0131klayacak ve \u00e7a\u011fr\u0131 onlar i\u00e7in sona erecektir.   <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2 Do\u011fru CX \u0130\u00e7in Temel \u00c7a\u011fr\u0131 Aktarma \u0130pu\u00e7lar\u0131<\/strong><\/h2>\n\n\n\n<p>\u00c7a\u011fr\u0131lar\u0131 aktarmaya ba\u015flamadan \u00f6nce, elimizde hala baz\u0131 yararl\u0131 ipu\u00e7lar\u0131 oldu\u011funu bilmelisiniz.\n\u00c7o\u011funlukla VoIP telefon yaz\u0131l\u0131m\u0131na ba\u011fl\u0131 olan baz\u0131 \u00f6zellikler, \u00e7a\u011fr\u0131 aktarma deneyiminizden en iyi \u015fekilde yararlanman\u0131za yard\u0131mc\u0131 olabilir.   <\/p>\n\n\n\n<p><strong>\u0130\u015fte en etkili 2 tanesi:<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#1. Sorunlar\u0131 Tespit Etmek i\u00e7in \u00c7a\u011fr\u0131 Kayd\u0131n\u0131 Kullan\u0131n<\/strong><\/h3>\n\n\n\n<p>\u00c7a\u011fr\u0131 aktarma sadece bir d\u00fc\u011fmeye basmaktan ibaret de\u011fildir.\nBildi\u011finiz gibi, temsilcilerin \u00e7a\u011fr\u0131y\u0131 y\u00f6nlendirmeden \u00f6nce m\u00fc\u015fteriyi ve i\u015f arkada\u015flar\u0131n\u0131 uygun \u015fekilde haz\u0131rlamalar\u0131 gerekir.\nBir s\u00fcperviz\u00f6r olarak, onlar\u0131n performans\u0131n\u0131 izlemenin etkili bir yoluna sahip olmal\u0131s\u0131n\u0131z.    <\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/call-recording\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00c7a\u011fr\u0131 kayd\u0131<\/a> ve <a href=\"https:\/\/test-staging.cloudtalk.io\/call-recording\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00e7a\u011fr\u0131<\/a> <a href=\"https:\/\/test-staging.cloudtalk.io\/call-monitoring\/\" target=\"_blank\" rel=\"noreferrer noopener\">izleme<\/a> gibi ara\u00e7lar bu ama\u00e7 i\u00e7in m\u00fckemmeldir.\n\u00c7a\u011fr\u0131 kayd\u0131, \u00e7a\u011fr\u0131lar\u0131 kaydedip yeniden dinlemenize, iyile\u015ftirme alanlar\u0131n\u0131 belirlemenize ve temsilci e\u011fitimini ki\u015fiselle\u015ftirmenize olanak tan\u0131r.   <\/p>\n\n\n\n<p>\u00c7a\u011fr\u0131 izleme, \u00e7a\u011fr\u0131lar\u0131 ger\u00e7ek zamanl\u0131 olarak dinlemenizi sa\u011flar.\nGenellikle kalite kontrol ama\u00e7l\u0131d\u0131r, ancak temsilcileriniz zor bir durumla kar\u015f\u0131la\u015f\u0131rsa, <a href=\"https:\/\/test-staging.cloudtalk.io\/3-way-calling\/\" target=\"_blank\" rel=\"noreferrer noopener\">3 y\u00f6nl\u00fc aramay\u0131<\/a> kullanabilirsiniz.\nBu, m\u00fc\u015fterilerin haberi olmadan g\u00f6r\u00fc\u015fmeye girip onlara yard\u0131mc\u0131 olman\u0131z\u0131 sa\u011flar, hatta g\u00f6r\u00fc\u015fmeye kat\u0131labilirsiniz.  <\/p>\n\n\n\n<p>VoIP telefon sa\u011flay\u0131c\u0131lar\u0131n\u0131n \u00e7o\u011fu arama kayd\u0131 ve izlemenin yan\u0131 s\u0131ra arama aktar\u0131m\u0131 da sunar, b\u00f6ylece ihtiyac\u0131n\u0131z olan her \u015fey parmaklar\u0131n\u0131z\u0131n ucunda olur.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#2 \u00c7a\u011fr\u0131 Notlar\u0131 ve Etiketleri Ekleme<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/call-notes\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00c7a\u011fr\u0131 notlar\u0131<\/a> ve <a href=\"https:\/\/test-staging.cloudtalk.io\/call-notes\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00e7a\u011fr\u0131<\/a> <a href=\"https:\/\/test-staging.cloudtalk.io\/call-tagging\/\" target=\"_blank\" rel=\"noreferrer noopener\">etiketleme<\/a>, VoIP arama yaz\u0131l\u0131m\u0131 planlar\u0131nda yer alan di\u011fer kullan\u0131\u015fl\u0131 \u00f6zelliklerdir.\nTemsilcileriniz g\u00f6r\u00fc\u015fme s\u0131ras\u0131nda m\u00fc\u015fterilerle yapt\u0131klar\u0131 konu\u015fmalardan \u00f6nemli ayr\u0131nt\u0131lar\u0131 not edebilir ve bunlara ki\u015fiselle\u015ftirilmi\u015f etiketler atayabilir.\n\u00d6rne\u011fin, sat\u0131\u015fta, potansiyel anla\u015fmalar\u0131 <em>&#8220;ilgileniyorum&#8221;<\/em> olarak i\u015faretleyebilirler <em>.<\/em>  <\/p>\n\n\n\n<p>Bu \u015fekilde, di\u011fer temsilciler so\u011fuk transfer yoluyla y\u00f6nlendirilmi\u015f olsalar bile m\u00fc\u015fterilerin sorunlar\u0131 veya niyetleri hakk\u0131nda h\u0131zl\u0131 bir \u015fekilde bilgi sahibi olabilirler.\n\u00d6rne\u011fin, \u00fcr\u00fcn\u00fc veya hizmeti sat\u0131n almay\u0131 ciddi olarak d\u00fc\u015f\u00fcnen biriyle konu\u015facaklar\u0131n\u0131 bilecekler ve onlara buna g\u00f6re davranabilecekler. <\/p>\n\n\n\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#EBEEFF\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>\u00c7a\u011fr\u0131 Transferimiz ile daha iyi m\u00fc\u015fteri hizmetleri sunun.<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"369\" height=\"383\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/11\/CT_Web_Banner_General_Illustration_06.svg\" alt=\"Temsilci ill&#xFC;strasyonu\" class=\"wp-image-321\"\/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/call-transfers\/\">\u00d6zelli\u011fi ke\u015ffedin<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Uyum Sa\u011flayan 5 \u00c7a\u011fr\u0131 Aktarma G\u00f6rg\u00fc Kural\u0131<\/strong><\/h2>\n\n\n\n<p>Evet, \u00e7a\u011fr\u0131 aktarman\u0131n bile bir adab\u0131 vard\u0131r.\nBir \u00e7a\u011fr\u0131y\u0131 yeniden y\u00f6nlendirmek ile m\u00fc\u015fteriyle yak\u0131nl\u0131k kurmak aras\u0131nda fark yaratan temel kurallar vard\u0131r. <\/p>\n\n\n\n<p><strong>Temsilcilerinizin uymas\u0131 gereken en \u00f6nemli 5 emri ke\u015ffedin:  <\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#1<\/strong> <strong>Sorunu Anlay\u0131n ve Her Ayr\u0131nt\u0131y\u0131 Toplay\u0131n<\/strong><\/h3>\n\n\n\n<p>Duymak her zaman dinlemekle ayn\u0131 \u015fey de\u011fildir.\n\u00c7a\u011fr\u0131 aktar\u0131m\u0131n\u0131 sorunsuz hale getirmek i\u00e7in m\u00fc\u015fterinin sorununu anlaman\u0131z gerekir.\nTemsilcilerinizin meslekta\u015flar\u0131na neyle u\u011fra\u015facaklar\u0131n\u0131 s\u00f6ylemeleri gerekir ve do\u011fru bilgi olmadan bunu yapmak zordur.    <\/p>\n\n\n\n<p>M\u00fc\u015fterilerin sorunlar\u0131n\u0131 anlamamak ve gerekli t\u00fcm ayr\u0131nt\u0131lar\u0131 toplamamak, m\u00fc\u015fterilerin hizmetinize olan g\u00fcvenini k\u0131rabilir.  <\/p>\n\n\n\n<p>Arayan ki\u015finin aktar\u0131ld\u0131\u011f\u0131n\u0131 ve yeni temsilcinin yanl\u0131\u015f bir sorunu \u00e7\u00f6zmeye ba\u015flad\u0131\u011f\u0131n\u0131 hayal edin.\nYa da \u00e7a\u011fr\u0131n\u0131n birden fazla kez aktar\u0131lmas\u0131, tak\u0131m arkada\u015flar\u0131 aras\u0131nda gidip gelmesi gerekiyor.   <\/p>\n\n\n\n<p>En iyi ihtimalle beceriksiz, en k\u00f6t\u00fc ihtimalle de cahil g\u00f6r\u00fcneceksiniz.\n <a href=\"https:\/\/vcc.live\/blog\/23-call-center-statistics-for-2023\/#customer-expectations\" target=\"_blank\" rel=\"noreferrer noopener\">M\u00fc\u015fterilerin %48<\/a> &#8216; <a href=\"https:\/\/vcc.live\/blog\/23-call-center-statistics-for-2023\/#customer-expectations\" target=\"_blank\" rel=\"noreferrer noopener\">i<\/a> daha iyi m\u00fc\u015fteri hizmetleri i\u00e7in <a href=\"https:\/\/vcc.live\/blog\/23-call-center-statistics-for-2023\/#customer-expectations\" target=\"_blank\" rel=\"noreferrer noopener\">marka de\u011fi\u015ftirdi\u011finden<\/a> bu riske girmek istemezsiniz. <\/p>\n\n\n\n<p><strong>Acenteler hangi bilgileri toplamal\u0131d\u0131r?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00fc\u015fterinin ad\u0131<\/li>\n\n\n\n<li>Sorunlar\u0131n\u0131n ayr\u0131nt\u0131l\u0131 a\u00e7\u0131klamas\u0131  <\/li>\n\n\n\n<li>\u00c7a\u011fr\u0131 ba\u011flant\u0131s\u0131n\u0131n kesilmesi durumunda m\u00fc\u015fterinin ileti\u015fim bilgileri<\/li>\n<\/ul>\n\n\n\n<p>Ayr\u0131ca m\u00fc\u015fterilere yeni temsilcinin dahili numaras\u0131n\u0131 vermenizi \u00f6neririz.\nAraman\u0131n ba\u015far\u0131s\u0131z olmas\u0131 durumunda, m\u00fc\u015fteri tekrar ba\u015fka birinden ge\u00e7meden do\u011frudan onlar\u0131 arayabilir. <\/p>\n\n\n\n<p><strong>Bir senaryo \u00f6rne\u011fi:<\/strong> <\/p>\n\n\n\n<p><em>&#8220;M\u00fcmk\u00fcn olan en iyi hizmeti alaca\u011f\u0131n\u0131zdan emin olmak i\u00e7in birka\u00e7 ayr\u0131nt\u0131 toplamak istiyorum.\nGeri arama yapmam\u0131z gerekmesi ihtimaline kar\u015f\u0131 l\u00fctfen tam ad\u0131n\u0131z\u0131 ve ileti\u015fim bilgilerinizi payla\u015f\u0131n. <\/em><\/p>\n\n\n\n<p><em>&#8230;<\/em><\/p>\n\n\n\n<p><em>Te\u015fekk\u00fcr ederim, Thomas.\nDo\u011fru anlad\u0131ysam, sorununuz \u015fu (do\u011fru anlad\u0131\u011f\u0131n\u0131z\u0131 teyit etmek i\u00e7in sorunu tekrarlay\u0131n ve gerekirse a\u00e7\u0131klama ve daha fazla ayr\u0131nt\u0131 isteyin). <\/em><\/p>\n\n\n\n<p><em>&#8230;<\/em><\/p>\n\n\n\n<p><em>Pek\u00e2l\u00e2.\n\u015eimdi sizi Johanna&#8217;ya aktar\u0131yorum.\nE\u011fer arama ger\u00e7ekle\u015fmezse, kendisine do\u011frudan 800-123-4567 numaral\u0131 telefondan ula\u015fabilirsiniz.&#8221;    <\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>#2<\/strong><\/strong> <strong>Transferin Nedenini A\u00e7\u0131klay\u0131n<\/strong><\/h3>\n\n\n\n<p>Kula\u011fa \u00e7ok a\u00e7\u0131k gelse de, ka\u00e7 ki\u015finin bu ad\u0131ma kar\u015f\u0131 isteksiz oldu\u011funu bilseniz \u015fa\u015f\u0131r\u0131rs\u0131n\u0131z.\nTemsilcileriniz her zaman m\u00fc\u015fterilere neden transfer edildiklerini s\u00f6ylemelidir.   <\/p>\n\n\n\n<p>Sadece <em>&#8220;Merhaba Thomas, \u015fimdi ba\u015fka bir temsilciye aktar\u0131lacaks\u0131n&#8221;<\/em> demek yeterli olmayacakt\u0131r.  <\/p>\n\n\n\n<p>Temsilcilerin m\u00fc\u015fteriye yanl\u0131\u015f departmana ula\u015ft\u0131klar\u0131n\u0131 s\u00f6ylemesi gerekir.\nYa da onlara yard\u0131m edebilecek daha uygun biri oldu\u011funu s\u00f6ylemelidir.\nAyr\u0131ca, temsilciler her zaman aktar\u0131mdan ne beklemeleri gerekti\u011fini a\u00e7\u0131klamal\u0131d\u0131r.\n\u00d6rne\u011fin, \u00e7a\u011fr\u0131n\u0131n y\u00f6nlendirilmesi birka\u00e7 dakika s\u00fcrebilir \u00e7\u00fcnk\u00fc \u00f6nce vakay\u0131 meslekta\u015flar\u0131yla g\u00f6r\u00fc\u015fmeleri gerekir.\nYa da m\u00fc\u015fterileri, bir anl\u0131k sessizlik duyduklar\u0131nda bunun \u00e7a\u011fr\u0131n\u0131n kesildi\u011fi anlam\u0131na gelmedi\u011fi konusunda uyarabilirler.      <\/p>\n\n\n\n<p><strong>Bir senaryo \u00f6rne\u011fi:<\/strong> <\/p>\n\n\n\n<p><em>&#8220;Aramay\u0131 aktard\u0131\u011f\u0131mda birka\u00e7 saniye ses gelmeyebilir. Endi\u015felenmeyin, bu normal ve siz hala s\u0131radas\u0131n\u0131z. Johanna \u00e7ok yak\u0131nda sizinle olacak.&#8221;<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>#3<\/strong><\/strong> <strong>Aktarmadan \u00d6nce \u0130zin \u0130steyin<\/strong><\/h3>\n\n\n\n<p>Sadece daha iyi bir hizmet sunaca\u011f\u0131 i\u00e7in, temsilciler otomatik olarak m\u00fc\u015fterilerin transfer edilmek istedi\u011fini varsaymamal\u0131d\u0131r.\n\u0130zin istemek \u00e7ok \u00f6nemlidir.\nBu sadece sayg\u0131l\u0131 bir davran\u0131\u015f olmakla kalmaz, ayn\u0131 zamanda onlara soru sorma \u015fans\u0131 da verir.\nYa da temsilciye yo\u011fun bir programlar\u0131 oldu\u011funu ve daha sonra tekrar arayacaklar\u0131n\u0131 s\u00f6yleyin.   <\/p>\n\n\n\n<p>Bir m\u00fc\u015fteri net bir a\u00e7\u0131klama yapmadan transferi reddederse, temsilcileri nedenini bulmaya te\u015fvik edin.\nBelki bir yanl\u0131\u015f anla\u015f\u0131lma olmu\u015ftur.\nBelki de arayan ki\u015fi bunun \u00e7ok zaman alaca\u011f\u0131n\u0131 d\u00fc\u015f\u00fcn\u00fcyor veya transferin nas\u0131l i\u015fledi\u011fini ger\u00e7ekten anlam\u0131yor.    <\/p>\n\n\n\n<p>\u00c7a\u011fr\u0131 aktarman\u0131n asl\u0131nda faydal\u0131 oldu\u011funu a\u00e7\u0131klamak da \u00f6nemlidir, \u00e7\u00fcnk\u00fc uzun vadede zaman kazand\u0131r\u0131r ve onlara daha uzmanla\u015fm\u0131\u015f yard\u0131m sa\u011flar.<\/p>\n\n\n\n<p><strong>Bir senaryo \u00f6rne\u011fi:<\/strong> <\/p>\n\n\n\n<p><em>&#8220;Bay Smith, bu konuda uzmanla\u015fm\u0131\u015f bir meslekta\u015f\u0131m var. Johanna ile konu\u015fman\u0131z sizin i\u00e7in \u00e7ok daha verimli olacakt\u0131r. Sizi aktarmam\u0131n bir sak\u0131ncas\u0131 var m\u0131?&#8221;  <\/em><\/p>\n\n\n\n<p><em><strong>M\u00dc\u015eTERI REDDEDIYOR.<\/strong><\/em><\/p>\n\n\n\n<p><em>&#8220;Karar\u0131n\u0131za sayg\u0131 duyuyorum Bay Smith. Sadece bilgilendirme amac\u0131yla, neden transfer edilmek istemedi\u011finizi payla\u015fabilir misiniz?&#8221;<\/em><\/p>\n\n\n\n<p><em><strong>M\u00dc\u015eTERI BEKLEMEK ISTEMEDI\u011eINI A\u00c7IKLAR.<\/strong><\/em><\/p>\n\n\n\n<p><em>&#8220;Anl\u0131yorum. Yine de sizi temin ederim ki iki dakikadan fazla beklemeyeceksiniz. Meslekta\u015f\u0131m\u0131 durumunuz hakk\u0131nda bilgilendirmek i\u00e7in bir dakikaya ihtiyac\u0131m var ve sonra bu \u00e7a\u011fr\u0131y\u0131 ona g\u00f6nderece\u011fim. Ne dersiniz?&#8221;<\/em><\/p>\n\n\n\n<p><em><strong>M\u00dc\u015eTERI KABUL EDER.<\/strong><\/em><\/p>\n\n\n\n<p><em>&#8220;Harika, Bay Smith. L\u00fctfen s\u0131rada bekleyin, hemen size d\u00f6nece\u011fim.&#8221;<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>#4<\/strong><\/strong> <strong>Asla Fazla S\u00f6z Vermeyin<\/strong><\/h3>\n\n\n\n<p>M\u00fc\u015fterilere, onlara yard\u0131mc\u0131 olmak i\u00e7in m\u00fcmk\u00fcn olan her \u015feyi yapt\u0131\u011f\u0131n\u0131za dair g\u00fcvence vermek iyidir.\nAncak temsilcileriniz asla beklentileri \u00e7ok y\u00fcksek tutmamal\u0131d\u0131r.\nAsla ekip arkada\u015flar\u0131n\u0131n sorunu %100 \u00e7\u00f6zece\u011fine ve bunu hemen yapacaklar\u0131na dair s\u00f6z vermemelidirler.\nHele de bundan emin de\u011fillerse.   <\/p>\n\n\n\n<p>Ekip arkada\u015f\u0131 bunu yapmad\u0131\u011f\u0131nda, onlar\u0131 zor durumlara sokacak ve m\u00fc\u015fteriyi hayal k\u0131r\u0131kl\u0131\u011f\u0131na u\u011fratacakt\u0131r.  <\/p>\n\n\n\n<p>Temsilciler ya ekip arkada\u015flar\u0131n\u0131n onlar i\u00e7in bir \u00e7\u00f6z\u00fcm\u00fc <em>olabilece\u011fini<\/em> s\u00f6ylemeli ya da bir \u015fey vaat etmeden \u00f6nce m\u00fc\u015fteriyi beklemeye almal\u0131 ve vakay\u0131 ekip arkada\u015f\u0131yla g\u00f6r\u00fc\u015fmelidir.<\/p>\n\n\n\n<p><strong>Bir senaryo \u00f6rne\u011fi:<\/strong> <\/p>\n\n\n\n<p><em>&#8220;Sizi Johanna&#8217;ya ba\u011flamak istiyorum, Bay Smith. <\/em><strong><em>San\u0131r\u0131m<\/em><\/strong><em> sorununuzu \u00e7\u00f6zecek do\u011fru ki\u015fi oldu\u011funu <\/em><strong><em>m\u00fcmk\u00fcn oldu\u011funca az zaman<\/em><\/strong><em>.&#8221;<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>#5<\/strong><\/strong> <strong>Y\u00fcksek Notada Bitirin<\/strong><\/h3>\n\n\n\n<p>Bir temsilci ihtiya\u00e7 duydu\u011fu t\u00fcm bilgilere sahip oldu\u011funda, m\u00fc\u015fteri ne bekleyece\u011fini bildi\u011finde ve aktar\u0131lmas\u0131na izin verdi\u011finde, yap\u0131lmas\u0131 gereken son bir ad\u0131m vard\u0131r.  <\/p>\n\n\n\n<p>Sadece <em>&#8220;Tamam, ho\u015f\u00e7a kal\u0131n Bay Smith&#8221; <\/em>demek ve aktarma d\u00fc\u011fmesine basmak etkile\u015fimi sonland\u0131rmak i\u00e7in do\u011fru yol de\u011fildir.  <\/p>\n\n\n\n<p>M\u00fckemmel transfer deneyiminin arkas\u0131na bir nokta koymak i\u00e7in, temsilciler m\u00fc\u015fteriye sabr\u0131 i\u00e7in te\u015fekk\u00fcr etmeli ve yard\u0131mc\u0131 olabilecekleri ba\u015fka bir \u015fey olup olmad\u0131\u011f\u0131n\u0131 sormal\u0131d\u0131r.\n\u00d6zellikle de \u00f6fkeli bir ki\u015fiyle u\u011fra\u015f\u0131rken.   <\/p>\n\n\n\n<p><strong>Bir senaryo \u00f6rne\u011fi:<\/strong> <\/p>\n\n\n\n<p><em>&#8220;Sabr\u0131n\u0131z i\u00e7in \u00e7ok te\u015fekk\u00fcr ederim Bay Smith. Sizinle konu\u015fmak bir zevkti. Size yard\u0131mc\u0131 olabilece\u011fim ba\u015fka bir konu var m\u0131?&#8221;<\/em><\/p>\n\n\n\n<p><em>&#8230;<\/em><\/p>\n\n\n\n<p><em>&#8220;Pek\u00e2l\u00e2, bu durumda seni Johanna&#8217;ya devrediyorum. \u0130yi g\u00fcnler dilerim!&#8221;<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Sonu\u00e7  <\/strong><\/h2>\n\n\n\n<p>\u00c7a\u011fr\u0131 aktarma konusunda uzmanla\u015fmak, sorunsuz ve verimli destek sunmay\u0131 ama\u00e7layan her m\u00fc\u015fteri odakl\u0131 kurulu\u015f i\u00e7in \u00e7ok \u00f6nemlidir.\nBu k\u0131lavuzda \u00f6zetledi\u011fimiz gibi, \u00e7a\u011fr\u0131 aktarma ve \u00e7a\u011fr\u0131 y\u00f6nlendirme aras\u0131ndaki n\u00fcanslar\u0131 anlamak, ekibinizin \u00e7a\u011fr\u0131lar\u0131 etkili bir \u015fekilde ele alma becerisini g\u00fc\u00e7l\u00fc bir \u015fekilde art\u0131rabilir, bekleme s\u00fcrelerini azaltabilir ve m\u00fc\u015fteri memnuniyetini art\u0131rabilir.   <\/p>\n\n\n\n<p>Aktar\u0131m yapmadan \u00f6nce izin istemek, aktar\u0131m\u0131n nedenlerini a\u00e7\u0131klamak ve temsilcilerinizin hem s\u0131cak hem de so\u011fuk aktar\u0131mlar konusunda bilgili olmas\u0131n\u0131 sa\u011flamak gibi en iyi uygulamalar\u0131 uygulayarak daha duyarl\u0131 ve empatik bir m\u00fc\u015fteri hizmetleri ortam\u0131 olu\u015fturabilirsiniz.  <\/p>\n\n\n\n<p><strong>Unutmay\u0131n, her etkile\u015fim g\u00fcven ve sadakat olu\u015fturmak i\u00e7in bir f\u0131rsatt\u0131r!  <\/strong><\/p>\n\n\n\n<p>CloudTalk&#8217;\u0131n geli\u015fmi\u015f VoIP \u00e7\u00f6z\u00fcm\u00fc, \u00e7a\u011fr\u0131lar\u0131n aktar\u0131lmas\u0131n\u0131 basit ve verimli hale getirerek temsilcilerinizin her seferinde ola\u011fan\u00fcst\u00fc hizmet sunmas\u0131n\u0131 sa\u011flar.\n\u00c7a\u011fr\u0131 izleme, kay\u0131t ve 3 y\u00f6nl\u00fc arama gibi ek \u00f6zelliklerle, basit bir \u00e7a\u011fr\u0131 aktar\u0131m\u0131n\u0131 ola\u011fan\u00fcst\u00fc bir deneyime d\u00f6n\u00fc\u015ft\u00fcrebilirsiniz.   <\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/signup\/\">\u015eimdi \u00fccretsiz deneyin<\/a> veya ki\u015fiselle\u015ftirilmi\u015f bir demo i\u00e7in sat\u0131\u015f ekibimizle ileti\u015fime <a href=\"https:\/\/test-staging.cloudtalk.io\/signup\/\">ge\u00e7in<\/a>:<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/demo\/\">\u0130leti\u015fim sat\u0131\u015f<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">SSS<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong><strong>Sabit hattan \u00e7a\u011fr\u0131lar nas\u0131l aktar\u0131l\u0131r?<\/strong> <\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u0130\u015fte <a href=\"https:\/\/www.cloudtalk.io\/blog\/how-to-forward-landline-to-a-cell-phone\/\" target=\"_blank\" rel=\"noopener\">sabit hattan cep telefonuna aramalar\u0131n<\/a> nas\u0131l <a href=\"https:\/\/www.cloudtalk.io\/blog\/how-to-forward-landline-to-a-cell-phone\/\" target=\"_blank\" rel=\"noopener\">aktar\u0131laca\u011f\u0131na<\/a> dair k\u0131sa bir k\u0131lavuz:<br \/><strong>Sabit Hatt\u0131n\u0131zda \u00c7a\u011fr\u0131 Y\u00f6nlendirmeyi Etkinle\u015ftirme<\/strong>:<br \/>Sabit telefonunuzu a\u00e7\u0131n.<br \/><strong>\u00c7a\u011fr\u0131<\/strong> y\u00f6nlendirme etkinle\u015ftirme kodunu \u00e7evirin (servis sa\u011flay\u0131c\u0131n\u0131za ba\u011fl\u0131 olarak genellikle *72 veya 72#).<br \/><strong>Cep<\/strong> Telefonu <strong>Numaras\u0131n\u0131 Girin<\/strong>:<br \/>Etkinle\u015ftirme kodunu \u00e7evirdikten sonra, aramalar\u0131n y\u00f6nlendirilmesini istedi\u011finiz cep telefonu numaras\u0131n\u0131 girin.<br \/>Onaylamak i\u00e7in arama d\u00fc\u011fmesine veya kare tu\u015funa (#) bas\u0131n.<br \/><strong>Onay i\u00e7in bekleyin<\/strong>:<br \/>\u00c7a\u011fr\u0131 y\u00f6nlendirmenin ba\u015far\u0131yla etkinle\u015ftirildi\u011fini belirten bir onay sesi veya mesaj\u0131 duymal\u0131s\u0131n\u0131z.<br \/><strong>Y\u00f6nlendirmeyi Test Edin<\/strong>:<br \/>Araman\u0131n cep telefonunuza y\u00f6nlendirildi\u011finden emin olmak i\u00e7in ba\u015fka bir telefondan sabit hatt\u0131n\u0131za bir <strong>test<\/strong> aramas\u0131 yap\u0131n.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong><strong>\u00c7a\u011fr\u0131lar\u0131 aktarmak i\u00e7in hangi numaray\u0131 \u00e7eviriyorsunuz?<\/strong> <\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u00c7a\u011fr\u0131lar\u0131 aktarmak i\u00e7in \u00e7evirdi\u011finiz numara, \u00e7a\u011fr\u0131y\u0131 aktarmak istedi\u011finiz ki\u015finin dahili veya do\u011frudan telefon numaras\u0131d\u0131r.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong><strong>Bir aramay\u0131 kibarca nas\u0131l aktar\u0131rs\u0131n\u0131z?<\/strong><\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u00d6nce aktarma nedenini a\u00e7\u0131klayarak, arayanlardan izin isteyerek ve onlar\u0131 y\u00f6nlendirdi\u011finiz ki\u015finin ad\u0131n\u0131 ve dahili numaras\u0131n\u0131 vererek bir \u00e7a\u011fr\u0131y\u0131 kibarca aktar\u0131n.<br \/>\nAktarma s\u0131ras\u0131nda ya\u015fayabilecekleri k\u0131sa bekletmeler hakk\u0131nda bilgilendirildiklerinden emin olun. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1718806955155\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>\u00c7a\u011fr\u0131 aktar\u0131mlar\u0131 s\u0131ras\u0131nda \u00e7a\u011fr\u0131lar\u0131n d\u00fc\u015fmesine ne sebep olur?<\/strong> <\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Aktar\u0131mlar s\u0131ras\u0131nda d\u00fc\u015fen \u00e7a\u011fr\u0131lar, \u015febeke kesintileri, yanl\u0131\u015f \u00e7evrilen numaralar veya telefon sistemindeki yaz\u0131l\u0131m aksakl\u0131klar\u0131 gibi teknik sorunlar nedeniyle meydana gelebilir.<br \/>\nAyr\u0131ca, kar\u015f\u0131 taraf\u0131n hatt\u0131 me\u015fgulse veya kullan\u0131lam\u0131yorsa, bu da \u00e7a\u011fr\u0131n\u0131n d\u00fc\u015fmesine neden olabilir. <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ara\u015ft\u0131rmalar, m\u00fc\u015fterilerin %83&#8217;\u00fcn\u00fcn sorunlar\u0131n\u0131n ilk denemede \u00e7\u00f6z\u00fclmesini bekledi\u011fini g\u00f6steriyor. Bu her zaman hemen m\u00fcmk\u00fcn olmayabilir, ancak yine de \u00e7\u00f6z\u00fcm\u00fc bulana&#8230;<\/p>\n","protected":false},"author":29,"featured_media":219791,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[664],"tags":[],"class_list":["post-232829","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ozellikler"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/232829","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/comments?post=232829"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/232829\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media\/219791"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media?parent=232829"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/categories?post=232829"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/tags?post=232829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}