{"id":232621,"date":"2024-08-06T14:52:05","date_gmt":"2024-08-06T12:52:05","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/akilli-ivr-nedir-ve-size-nasil-yardimci-olabilir\/"},"modified":"2024-08-13T11:20:18","modified_gmt":"2024-08-13T09:20:18","slug":"akilli-ivr-nedir-ve-size-nasil-yardimci-olabilir","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/akilli-ivr-nedir-ve-size-nasil-yardimci-olabilir\/","title":{"rendered":"Ak\u0131ll\u0131 IVR: Nedir ve Size Nas\u0131l Yard\u0131mc\u0131 Olabilir?"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">Ak\u0131ll\u0131 IVR: M\u00fc\u015fteri Deste\u011fini \u0130yile\u015ftirmenin Ak\u0131ll\u0131 Bir Yolu<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\" style=\"border-radius:3px\">\u0130LET\u0130\u015e\u0130M SATI\u015e<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/tr\/cloudtalk-14-gunluk-ucretsiz-deneme\/\" style=\"border-radius:3px\">\u00dcCRETS\u0130Z DENEY\u0130N<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-1-1024x576.png\" alt=\"\" class=\"wp-image-209623\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-1-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-1-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-1-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-1-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-1-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-1-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-1-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-1-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-1-88x50.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-1.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-medium-font-size\">Telefon, 1 numaral\u0131 m\u00fc\u015fteri destek kanal\u0131 olmaya devam ediyor. <a href=\"https:\/\/blog.hubspot.com\/service\/generational-preferences-for-service\" target=\"_blank\" rel=\"noopener\">HubSpot<\/a>, Y ku\u015fa\u011f\u0131 d\u0131\u015f\u0131nda her ku\u015fa\u011f\u0131n telefon \u00fczerinden destek almay\u0131 tercih etti\u011fini ke\u015ffetti. M\u00fc\u015fterilerin <a href=\"https:\/\/get.nice.com\/Digital-CX-Research-Report.html\" target=\"_blank\" rel=\"noopener\">%36<\/a> &#8216;s\u0131 da daha ak\u0131ll\u0131 self-servis se\u00e7enekleri istiyor.<\/p>\n\n\n\n<p>Ak\u0131ll\u0131 IVR&#8217;ler, m\u00fc\u015fterilerin en sevdikleri telefon tabanl\u0131 kanal \u00fczerinden tam olarak istedikleri t\u00fcrde self servis sunman\u0131za yard\u0131mc\u0131 olan yapay zeka destekli \u0130nteraktif Sesli Yan\u0131t sistemleridir.  <\/p>\n\n\n\n<p>Bunu yapman\u0131za nas\u0131l yard\u0131mc\u0131 olduklar\u0131n\u0131 g\u00f6rmek i\u00e7in ak\u0131ll\u0131 IVR sistemlerinin kullan\u0131m durumlar\u0131na ve faydalar\u0131na bir g\u00f6z atal\u0131m.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00d6nemli \u00e7\u0131kar\u0131mlar:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ak\u0131ll\u0131 IVR, \u00e7a\u011fr\u0131lar\u0131 ak\u0131ll\u0131ca y\u00f6nlendirmek ve m\u00fc\u015fterilerin basit sorunlar\u0131 kendi ba\u015flar\u0131na \u00e7\u00f6zmelerine yard\u0131mc\u0131 olmak i\u00e7in yapay zeka, otomasyon ve di\u011fer ara\u00e7larla entegrasyon kullan\u0131r.<\/li>\n\n\n\n<li>Ak\u0131ll\u0131 bir IVR \u00e7\u00f6z\u00fcm\u00fc, \u00e7a\u011fr\u0131 y\u00f6nlendirme, self servis, m\u00fc\u015fteri geri bildirimi toplama ve veri analizini iyile\u015ftirmek i\u00e7in kullan\u0131labilir.<\/li>\n\n\n\n<li>Ak\u0131ll\u0131 IVR&#8217;\u0131n ba\u015fl\u0131ca faydalar\u0131 aras\u0131nda daha iyi m\u00fc\u015fteri deneyimleri, artan operasyonel verimlilik, daha d\u00fc\u015f\u00fck maliyetler ve yo\u011fun d\u00f6nemlerde daha iyi optimize edilmi\u015f i\u015f ak\u0131\u015flar\u0131 yer almaktad\u0131r.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Ak\u0131ll\u0131 IVR Nedir?<\/h2>\n\n\n\n<p>Ak\u0131ll\u0131 <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/interaktif-sesli-yanit\/\">IVR<\/a>, geleneksel <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/interaktif-sesli-yanit\/\">IVR<\/a> &#8216;nin modernize edilmi\u015f bir versiyonudur.\nHala \u00f6nceden kaydedilmi\u015f bir men\u00fc arac\u0131l\u0131\u011f\u0131yla arayanlarla etkile\u015fime giren otomatik bir telefon sistemidir.\nBununla birlikte, ak\u0131ll\u0131 IVR di\u011fer modern teknolojiler taraf\u0131ndan da desteklenir ve geli\u015ftirilir.    <br\/>En \u00f6nemlisi, ak\u0131ll\u0131 bir IVR \u00e7\u00f6z\u00fcm\u00fc, bir dizi ek yetenek sunmak i\u00e7in yapay zeka ile geli\u015ftirilmi\u015ftir.\n\u00d6rne\u011fin, <a   href=\"\">konu\u015fma yapay zekas\u0131<\/a> m\u00fc\u015fteri etkile\u015fimlerini analiz edebilir, kullan\u0131c\u0131 davran\u0131\u015f\u0131n\u0131 tahmin edebilir ve bir i\u015fletmenin IVR men\u00fclerini daha iyi optimize etmesine yard\u0131mc\u0131 olabilir. <\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">2024&#8217;te test edilecek En \u0130yi 5 IVR \u00c7\u00f6z\u00fcm\u00fc hakk\u0131ndaki \u00fccretsiz e-kitab\u0131m\u0131z\u0131 indirin.<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"205\" height=\"300\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book5-Best-205x300.png\" alt=\"\" class=\"wp-image-210315\" style=\"object-fit:cover\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book5-Best-205x300.png 205w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book5-Best-507x742.png 507w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book5-Best-292x428.png 292w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book5-Best-290x424.png 290w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book5-Best-77x113.png 77w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book5-Best-60x88.png 60w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book5-Best.png 535w\" sizes=\"auto, (max-width: 205px) 100vw, 205px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/5-best-ivr-solutions\/\">\u00dccretsiz okuyun<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Ak\u0131ll\u0131 IVR&#8217;\u0131 \u0130\u015fletmenizde Nas\u0131l Kullanabilirsiniz?<\/h2>\n\n\n\n<p>Ak\u0131ll\u0131 IVR&#8217;dan en iyi \u015fekilde nas\u0131l yararlanabilirsiniz?\n\u0130\u015fte ak\u0131ll\u0131 IVR sistemlerinin baz\u0131 temel i\u015f kullan\u0131m \u00f6rnekleri: <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ak\u0131ll\u0131 ve Etkili \u00c7a\u011fr\u0131 Y\u00f6nlendirme Kurun<\/h3>\n\n\n\n<p>Geleneksel IVR ile kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131\u011f\u0131nda ak\u0131ll\u0131 IVR, daha ak\u0131ll\u0131 y\u00f6nlendirme kararlar\u0131 vermek i\u00e7in ger\u00e7ek zamanl\u0131 veri ve analiz kullanarak daha etkili \u00e7a\u011fr\u0131 y\u00f6nlendirmesini kolayla\u015ft\u0131rabilir.  <\/p>\n\n\n\n<p>\u00d6rne\u011fin, ak\u0131ll\u0131 IVR, gelen aramalardan veri toplay\u0131p analiz ederek kullan\u0131c\u0131 niyetini nitelendirir.\nBu veriler, arama nedeninin yan\u0131 s\u0131ra arayan kimli\u011fi, co\u011frafi konum, ge\u00e7mi\u015f konu\u015fmalar ve daha fazlas\u0131n\u0131 i\u00e7erir.\nBu verilerin rehberli\u011finde IVR, gelen aramalar\u0131 \u00f6nceden tan\u0131mlanm\u0131\u015f y\u00f6nlendirme kurallar\u0131n\u0131za uygun olarak y\u00f6nlendirir.    <\/p>\n\n\n\n<p>\u00d6rne\u011fin CloudTalk ile, CRM veya yard\u0131m masas\u0131 bilgilerine dayal\u0131 olarak \u00e7a\u011fr\u0131 da\u011f\u0131t\u0131m\u0131n\u0131 otomatikle\u015ftirmek i\u00e7in IVR&#8217;yi <a href=\"https:\/\/test-staging.cloudtalk.io\/caller-based-routing\/\">arayan tabanl\u0131 y\u00f6nlendirme<\/a> ile birlikte kullanabilirsiniz.\nBu, arayan ki\u015finin dili veya co\u011frafi konumundan arama nedenine kadar her \u015fey olabilir.<br\/>Ayr\u0131ca, \u00e7a\u011fr\u0131lar\u0131 temsilci beceri d\u00fczeylerine ve uzmanl\u0131\u011f\u0131na g\u00f6re y\u00f6nlendirmenize olanak tan\u0131yan beceri <a href=\"https:\/\/test-staging.cloudtalk.io\/skill-based-routing\/\">tabanl\u0131<\/a> y\u00f6nlendirmeyi de kullanabilirsiniz.\nBu, arayanlar\u0131n sorunlar\u0131n\u0131 ilk seferde \u00e7\u00f6zecek en iyi temsilciye ula\u015fmas\u0131n\u0131 sa\u011flar.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Self Servis M\u00fc\u015fteri Deste\u011fi Sa\u011flay\u0131n<\/h3>\n\n\n\n<p>M\u00fc\u015fterilerin <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-the-connected-customer\/\" target=\"_blank\" rel=\"noopener\">%61<\/a> &#8216;i basit sorunlar\u0131 \u00e7\u00f6zmek i\u00e7in self-servisi tercih ediyor ve IVR bu i\u015f i\u00e7in en iyi ara\u00e7lardan biri.\u00e4<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-the-connected-customer\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"502\" height=\"512\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-1-2.png\" alt=\"\" class=\"wp-image-210342\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-1-2.png 502w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-1-2-294x300.png 294w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-1-2-420x428.png 420w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-1-2-416x424.png 416w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-1-2-111x113.png 111w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-1-2-86x88.png 86w\" sizes=\"auto, (max-width: 502px) 100vw, 502px\" \/><\/a><\/figure><\/div>\n\n\n<p>Yapay zeka sayesinde IVR, insan giri\u015fi gerektirmeyen g\u00f6revleri otomatikle\u015ftirebilir, telefon hatlar\u0131n\u0131z\u0131 serbest b\u0131rakabilir ve daha h\u0131zl\u0131 \u00e7\u00f6z\u00fcmlere yol a\u00e7abilir.  <\/p>\n\n\n\n<p><strong>\u00d6rne\u011fin, ak\u0131ll\u0131 IVR \u015funlar\u0131 yapabilir:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00fc\u015fterilerin hesap bakiyelerini kontrol edin.<\/li>\n\n\n\n<li>Sipari\u015f vermelerine yard\u0131mc\u0131 olun.<\/li>\n\n\n\n<li>Randevular\u0131 planlay\u0131n ve iptal edin.<\/li>\n\n\n\n<li>\u00d6nceden kaydedilmi\u015f mesajlar arac\u0131l\u0131\u011f\u0131yla \u00fcr\u00fcn\/hizmetle ilgili yayg\u0131n sorular\u0131 yan\u0131tlay\u0131n.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Geri Bildirim Al\u0131n ve Anketler D\u00fczenleyin<\/h3>\n\n\n\n<p>Sat\u0131\u015fta so\u011fuk araman\u0131n gelece\u011fine bakt\u0131\u011f\u0131m\u0131zda, bu k\u00f6kl\u00fc tekni\u011fin eskimekten ziyade bir d\u00f6n\u00fc\u015f\u00fcme haz\u0131rland\u0131\u011f\u0131 a\u00e7\u0131kt\u0131r.\nSo\u011fuk arama sadece arama yapmakla ilgili de\u011fildir; ba\u011flant\u0131 kurmakla ilgilidir.\nBa\u015far\u0131, m\u00fc\u015fteri ihtiya\u00e7lar\u0131n\u0131n incelikli bir \u015fekilde anla\u015f\u0131lmas\u0131na, ki\u015fiselle\u015ftirilmi\u015f ileti\u015fime ve stratejik \u0131srarc\u0131l\u0131\u011fa ba\u011fl\u0131d\u0131r.  <\/p>\n\n\n\n<p>IVR sistemleri ayr\u0131ca m\u00fc\u015fteri geri bildirimi toplama ve pazar ara\u015ft\u0131rmas\u0131 yapma gibi tekrar eden s\u00fcre\u00e7leri otomatikle\u015ftirmenize de yard\u0131mc\u0131 olabilir.\nBu sayede temsilcileriniz, de\u011ferlendirildikleri ola\u011fan\u00fcst\u00fc hizmeti sunmak i\u00e7in daha fazla zamana sahip olacakt\u0131r. <\/p>\n\n\n\n<p>\u00d6rne\u011fin, m\u00fc\u015fterilere &#8220;Ald\u0131\u011f\u0131n\u0131z deste\u011fi nas\u0131l de\u011ferlendirmek istersiniz?&#8221; gibi temel memnuniyet sorular\u0131 soran bir dizi <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/11-ucretsiz-ivr-senaryo-ornegi-copy-create-your-own\/\">IVR senaryosu<\/a> tasarlayabilirsiniz.  <\/p>\n\n\n\n<p>Ard\u0131ndan, arayan ki\u015fiden tu\u015f tak\u0131m\u0131n\u0131 kullanarak deste\u011finizi 1-5 aras\u0131nda derecelendirmesini istersiniz.\nYa da &#8220;Bug\u00fcn ald\u0131\u011f\u0131n\u0131z destekten memnun kald\u0131n\u0131z m\u0131?&#8221; diye sorabilir ve m\u00fc\u015fterilerin evet\/hay\u0131r \u015feklinde yan\u0131t vermesini sa\u011flayabilirsiniz. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Veri Toplama ve Analizlerinizi \u0130yile\u015ftirin<\/h3>\n\n\n\n<p>IVR sistemleri, CRM&#8217;ler ve veri analiti\u011fi ara\u00e7lar\u0131yla entegre edildiklerinde i\u00e7g\u00f6r\u00fc elde etmek ve iyile\u015ftirmeler yapmak i\u00e7in kullan\u0131labilecek m\u00fc\u015fteri verilerini toplayabilir.  <\/p>\n\n\n\n<p>\u00d6rne\u011fin, IVR analizleri size hangi men\u00fc se\u00e7eneklerinin ve yollar\u0131n pop\u00fcler oldu\u011funu ve hangilerinin az kullan\u0131ld\u0131\u011f\u0131n\u0131 s\u00f6yleyebilir.\nS\u0131n\u0131rlama oranlar\u0131n\u0131z\u0131 (ka\u00e7 m\u00fc\u015fterinin sorununu tamamen IVR sistemi i\u00e7inde ba\u015far\u0131yla \u00e7\u00f6zd\u00fc\u011f\u00fcn\u00fc) belirleyebilir.\nAyr\u0131ca, IVR yolculuklar\u0131nda m\u00fc\u015fterilerin \u00e7a\u011fr\u0131lar\u0131n\u0131 terk etmelerine veya canl\u0131 bir temsilciye y\u00f6nlendirmelerine neden olan darbo\u011fazlar\u0131 vurgulayabilir.    <\/p>\n\n\n\n<p>Bu m\u00fc\u015fteri davran\u0131\u015f\u0131 i\u00e7g\u00f6r\u00fcleri, IVR men\u00fc se\u00e7eneklerinizin ve \u00e7a\u011fr\u0131 ak\u0131\u015flar\u0131n\u0131z\u0131n etkinli\u011fini \u00f6l\u00e7menize yard\u0131mc\u0131 olur.\nAyr\u0131ca, m\u00fc\u015fterilerinizin ihtiya\u00e7lar\u0131 ve sorunlu noktalar\u0131 hakk\u0131nda daha derin bir anlay\u0131\u015fa sahip olman\u0131z\u0131 sa\u011flar.\nBu da \u00e7a\u011fr\u0131 merkezi performans\u0131n\u0131z\u0131, \u00fcr\u00fcn tekliflerinizi ve m\u00fc\u015fteri deneyimlerinizi geli\u015ftirmenize yard\u0131mc\u0131 olabilir.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ak\u0131ll\u0131 IVR&#8217;\u0131n Faydalar\u0131<\/h2>\n\n\n\n<p>Art\u0131k ak\u0131ll\u0131 IVR&#8217;\u0131 nas\u0131l uygulayabilece\u011finizi biliyorsunuz, \u015fimdi neden uygulamak isteyebilece\u011finize ge\u00e7elim.\n\u0130\u015fte ak\u0131ll\u0131 IVR \u00e7\u00f6z\u00fcmlerinin \u00f6ne \u00e7\u0131kan faydalar\u0131: <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">M\u00fc\u015fteri Deneyimini \u0130yile\u015ftirin<\/h3>\n\n\n\n<p>M\u00fc\u015fterilerin <a href=\"https:\/\/blog.hubspot.com\/service\/annoyed-customer-data\" target=\"_blank\" rel=\"noopener\">%57<\/a> &#8216; <a href=\"https:\/\/blog.hubspot.com\/service\/annoyed-customer-data\" target=\"_blank\" rel=\"noopener\">si<\/a> i\u00e7in uzun bekleme s\u00fcreleri, m\u00fc\u015fteri hizmetleri deneyiminin en can s\u0131k\u0131c\u0131 k\u0131sm\u0131d\u0131r.\nM\u00fc\u015fteriler ayr\u0131ca aktar\u0131lmaktan ve kendilerini defalarca tekrar etmek zorunda kalmaktan da nefret ediyor. <\/p>\n\n\n\n<p>\u0130yi tasarlanm\u0131\u015f bir IVR sistemi, arayanlar\u0131n self servis se\u00e7enekleriyle uzun bekleme s\u00fcrelerinden tamamen ka\u00e7\u0131nabilece\u011fi ve etkili \u00e7a\u011fr\u0131 y\u00f6nlendirme sayesinde sorunlar\u0131 ilk ba\u011flant\u0131da \u00e7\u00f6zebilece\u011fi anlam\u0131na gelir.<br\/>Bu avantajdan yararlanmak i\u00e7in IVR sisteminizin basit, mant\u0131kl\u0131 ve kullan\u0131c\u0131 dostu oldu\u011fundan emin olun.\nU\u00e7tan uca gelen arama yolculu\u011funuzu g\u00f6rselle\u015ftirmek, darbo\u011fazlar\u0131 ortadan kald\u0131rmak ve yollar\u0131 olabildi\u011fince basitle\u015ftirmek i\u00e7in bir <a   href=\"\">\u00e7a\u011fr\u0131 ak\u0131\u015f\u0131 tasar\u0131mc\u0131s\u0131<\/a> kullan\u0131n. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Yo\u011fun Zamanlarda Temsilcilerinizi Daha \u0130yi Destekleyin<\/h3>\n\n\n\n<p>Yo\u011fun zamanlarda, ak\u0131ll\u0131 IVR&#8217;ler y\u00fck\u00fcn daha fazlas\u0131n\u0131 omuzlayarak \u00e7a\u011fr\u0131 merkezi temsilcilerinizi destekleyebilir.\nIVR&#8217;lar, karma\u015f\u0131k olmayan ihtiya\u00e7lar\u0131 olan arayanlar\u0131, canl\u0131 bir temsilciyle konu\u015fmak i\u00e7in kuyru\u011fa ge\u00e7irmeye gerek kalmadan halledebilir.   <\/p>\n\n\n\n<p>Bu, \u00e7a\u011fr\u0131 kuyruklar\u0131n\u0131z\u0131 y\u00f6netilebilir bir seviyede tutar.\nAyr\u0131ca, karma\u015f\u0131k sorunlar\u0131 olan m\u00fc\u015fterilerin en yo\u011fun d\u00f6nemlerinizde bile canl\u0131 temsilcilerden zaman\u0131nda ve y\u00fcksek kaliteli destek alabilece\u011fi anlam\u0131na gelir. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Operasyonel Verimlili\u011fi Art\u0131r\u0131n ve Maliyetleri Azalt\u0131n<\/h3>\n\n\n\n<p>\u0130yi optimize edilmi\u015f bir IVR sistemi, \u00e7a\u011fr\u0131 merkezinizdeki operasyonel verimlili\u011fi art\u0131rman\u0131za yard\u0131mc\u0131 olabilir.\n\u00d6rne\u011fin, \u00e7a\u011fr\u0131 y\u00f6nlendirmeyi daha etkili hale getirerek ve baz\u0131 self-servis se\u00e7enekleri sunarak IVR, ortalama \u00e7a\u011fr\u0131 s\u00fcrelerini %40&#8217;a kadar azaltman\u0131za yard\u0131mc\u0131 olabilir.   <\/p>\n\n\n\n<p>Hepsi bu kadar da de\u011fil.\nIVR s\u0131k\u0131c\u0131 g\u00f6revlerin \u00fcstesinden geldi\u011finde, temsilcileriniz muhtemelen daha motive olacakt\u0131r.\nBu da temsilci performans\u0131n\u0131, memnuniyetini ve elde tutma oran\u0131n\u0131 art\u0131r\u0131r.\nD\u00fc\u015f\u00fck personel de\u011fi\u015fim oranlar\u0131 sayesinde i\u015fe al\u0131mlarda tasarruf edebilirsiniz.   <\/p>\n\n\n\n<p>Ak\u0131ll\u0131 IVR sistemlerinin kendileri de olduk\u00e7a ekonomiktir.\nIVR i\u015flevselli\u011fine sahip \u00e7a\u011fr\u0131 merkezi \u00e7\u00f6z\u00fcmleri genellikle kullan\u0131c\u0131\/ay ba\u015f\u0131na 16$ ile kullan\u0131c\u0131\/ay ba\u015f\u0131na 150$ aras\u0131nda de\u011fi\u015fir.\nIVR yaz\u0131l\u0131m sa\u011flay\u0131c\u0131lar\u0131 aras\u0131nda daha ayr\u0131nt\u0131l\u0131 bir maliyet kar\u015f\u0131la\u015ft\u0131rmas\u0131 i\u00e7in bu IVR <a   href=\"\">fiyatland\u0131rma k\u0131lavuzuna<\/a> g\u00f6z at\u0131n.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c7a\u011fr\u0131 Y\u00f6nlendirmeyi \u0130yile\u015ftirmek i\u00e7in Ak\u0131ll\u0131 Bir IVR Sistemi Kurun<\/h2>\n\n\n\n<p>Ak\u0131ll\u0131 IVR sistemleri, ister self servis ister canl\u0131 bir temsilci arac\u0131l\u0131\u011f\u0131yla olsun, m\u00fc\u015fterilerin sorunlar\u0131n\u0131 h\u0131zl\u0131 bir \u015fekilde \u00e7\u00f6zebilmelerini sa\u011flar.\n\u0130yi tasarlanm\u0131\u015f bir \u00e7a\u011fr\u0131 ak\u0131\u015f\u0131, net IVR komut dosyalar\u0131 ve do\u011fru \u00e7a\u011fr\u0131 y\u00f6nlendirme kurallar\u0131 ile \u00e7a\u011fr\u0131 merkezinizi en iyi performans\u0131 g\u00f6sterecek \u015fekilde optimize edebilirsiniz. <\/p>\n\n\n\n<p>CloudTalk&#8217;un IVR ve \u00e7a\u011fr\u0131 y\u00f6nlendirme \u00f6zellikleri hakk\u0131nda daha fazla bilgi <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\">edinmek<\/a> i\u00e7in <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\">bug\u00fcn ileti\u015fime ge\u00e7in<\/a>.<\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">Ak\u0131ll\u0131 IVR SSS<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ak\u0131ll\u0131 IVR&#8217;\u0131n Arkas\u0131ndaki Teknoloji Nedir?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Ak\u0131ll\u0131 IVR birka\u00e7 farkl\u0131 teknoloji taraf\u0131ndan desteklenmektedir.<br \/>\n\u00d6rne\u011fin, sistemlerin insan konu\u015fmas\u0131n\u0131 anlamas\u0131n\u0131 ve yan\u0131t vermesini sa\u011flayan yapay zeka tabanl\u0131 teknoloji Do\u011fal Dil \u0130\u015fleme (NLP) ve Do\u011fal Dil Anlama (NLU).   <br \/><a href=\"https:\/\/staging.cloudtalk.io\/workflow-automation\/\" target=\"_blank\" rel=\"noopener\">\u0130\u015f ak\u0131\u015f\u0131 otomasyonu<\/a> da IVR&#8217;yi <em>ak\u0131ll\u0131 <\/em>IVR&#8217;ye d\u00f6n\u00fc\u015ft\u00fcrebilecek bir teknoloji \u00f6rne\u011fidir.<br \/>\n\u00c7a\u011fr\u0131lar\u0131n yaz\u0131ya d\u00f6k\u00fclmesi veya takiplerin planlanmas\u0131 gibi manuel \u00e7a\u011fr\u0131 merkezi s\u00fcre\u00e7lerinin otomatikle\u015ftirilmesini i\u00e7erir.   <br \/>Ayr\u0131ca, geleneksel IVR&#8217;\u0131n aksine, ak\u0131ll\u0131 IVR \u00e7\u00f6z\u00fcmleri kritik i\u015f ara\u00e7lar\u0131n\u0131za sorunsuz bir \u015fekilde ba\u011flan\u0131r.  <br \/>\u00d6rne\u011fin, CRM entegrasyonu IVR sisteminizin m\u00fc\u015fteri verilerini otomatik olarak \u00e7ekmesini ve arayan ki\u015fiye ad\u0131yla hitap etmesini sa\u011flar.<br \/>\nYa da \u00f6deme a\u011f ge\u00e7idi entegrasyonlar\u0131ndan yararlanarak m\u00fc\u015fterilerin bir m\u00fc\u015fteri temsilcisiyle konu\u015fmalar\u0131na gerek kalmadan telefon \u00fczerinden \u00f6deme yapmalar\u0131n\u0131 sa\u011flayabilirsiniz. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">IVR Mesajlar\u0131nda ve \u0130stemlerinde Ne S\u00f6ylemelisiniz?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>M\u00fc\u015fterilerin ihtiya\u00e7lar\u0131 ve benzersiz i\u015f yap\u0131s\u0131.<br \/>\nAncak ne s\u00f6yleyece\u011finiz konusunda size bir fikir vermek i\u00e7in, temel ana men\u00fc mesajlar\u0131n\u0131 veya istemlerini nas\u0131l yazabilece\u011finizi a\u015fa\u011f\u0131da bulabilirsiniz: <\/p>\n<p>&#8211; <strong>M\u00fc\u015fterilerinizi bir kar\u015f\u0131lama mesaj\u0131 ile selamlay\u0131n: <\/strong>&#8220;Merhaba ve [company name]adresine ula\u015ft\u0131\u011f\u0131n\u0131z i\u00e7in te\u015fekk\u00fcr ederiz.&#8221;<\/p>\n<p>&#8211; <strong>Kay\u0131t yap\u0131yorsan\u0131z a\u00e7\u0131klay\u0131n:<\/strong>&#8220;Bu telefon g\u00f6r\u00fc\u015fmesi e\u011fitim ve uyum amac\u0131yla kaydedilebilir&#8221;.  <\/p>\n<p><strong>&#8211; M\u00fc\u015fterilere farkl\u0131, a\u00e7\u0131k ve net se\u00e7enekler ve y\u00f6nlendirmeler sunun:<\/strong> &#8220;M\u00fc\u015fteri deste\u011fi i\u00e7in 1&#8217;e; sat\u0131\u015f i\u00e7in 2&#8217;ye; \u015fikayetler i\u00e7in 3&#8217;e; bir resepsiyonistle konu\u015fmak i\u00e7in 4&#8217;e bas\u0131n&#8221;.  <\/p>\n<p>&#8211; <strong>Bir bekleme mesaj\u0131 olu\u015fturun: <\/strong>&#8220;\u00dczg\u00fcn\u00fcz, \u015fu anda t\u00fcm temsilcilerimiz me\u015fgul. L\u00fctfen bekleyin, \u00e7a\u011fr\u0131n\u0131za en k\u0131sa s\u00fcrede cevap verece\u011fiz. Alternatif olarak, mesaj b\u0131rakmak i\u00e7in 1&#8217;e bas\u0131n&#8221;.<\/p>\n<p>&#8211; <strong>Bir geri bildirim talebiyle bitirin: <\/strong>&#8220;Bug\u00fcnk\u00fc hizmetinizden memnun kald\u0131ysan\u0131z 1&#8217;e bas\u0131n. Memnun kalmad\u0131ysan\u0131z 2&#8217;ye bas\u0131n&#8221;.<\/p>\n<p>IVR senaryolar\u0131 olabildi\u011fince basit ve \u00f6z olmal\u0131d\u0131r.<br \/>\nBu nedenle, IVR deste\u011fine ihtiya\u00e7 duyan yollar\u0131 belirlemek i\u00e7in arayanlar\u0131n\u0131z\u0131n yolculuklar\u0131n\u0131 inceleyin. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Outbound IVR Diye Bir \u015eey Var m\u0131?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Evet, <a href=\"https:\/\/staging.cloudtalk.io\/inbound-vs-outbound-ivr\/\" target=\"_blank\" rel=\"noopener\">outbound IVR<\/a>, m\u00fc\u015fterilerle veya potansiyel m\u00fc\u015fterilerle proaktif olarak ileti\u015fime ge\u00e7en ve etkile\u015fimli men\u00fc se\u00e7enekleri arac\u0131l\u0131\u011f\u0131yla onlarla ileti\u015fim kuran bir \u00e7\u00f6z\u00fcmd\u00fcr.  <\/p>\n<p>Gelen IVR ile neredeyse ayn\u0131 \u015fekilde \u00e7al\u0131\u015f\u0131r.<br \/>\nTemel fark, m\u00fc\u015fterilerle otomatik \u00e7eviriciler gibi otomatik giden sistemler arac\u0131l\u0131\u011f\u0131yla proaktif olarak ileti\u015fime ge\u00e7ilmesidir.<br \/>\nOutbound IVR genellikle anketler yapmak, geri bildirim istemek, hat\u0131rlat\u0131c\u0131lar g\u00f6ndermek ve toplu duyurular yapmak i\u00e7in kullan\u0131l\u0131r.  <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Telefon, 1 numaral\u0131 m\u00fc\u015fteri destek kanal\u0131 olmaya devam ediyor. HubSpot, Y ku\u015fa\u011f\u0131 d\u0131\u015f\u0131nda her ku\u015fa\u011f\u0131n telefon \u00fczerinden destek almay\u0131 tercih&#8230;<\/p>\n","protected":false},"author":126,"featured_media":208805,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-232621","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/232621","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/users\/126"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/comments?post=232621"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/232621\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media\/208805"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media?parent=232621"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/categories?post=232621"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/tags?post=232621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}