{"id":232609,"date":"2024-08-06T14:45:36","date_gmt":"2024-08-06T12:45:36","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/barindirilan-iletisim-merkezi-nedir-faydalari-ve-temel-ozellikleri\/"},"modified":"2024-08-13T11:11:52","modified_gmt":"2024-08-13T09:11:52","slug":"barindirilan-iletisim-merkezi-nedir-faydalari-ve-temel-ozellikleri","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/barindirilan-iletisim-merkezi-nedir-faydalari-ve-temel-ozellikleri\/","title":{"rendered":"Bar\u0131nd\u0131r\u0131lan \u0130leti\u015fim Merkezi Nedir? + Faydalar\u0131 ve Temel \u00d6zellikleri"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Bar\u0131nd\u0131r\u0131lan \u0130leti\u015fim Merkezi: Nedir, Nas\u0131l \u00c7al\u0131\u015f\u0131r ve Neden Birini \u0130steyebilirsiniz?<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/demo\/\" style=\"border-radius:3px\">\u0130LET\u0130\u015e\u0130M SATI\u015e<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/signup\/\" style=\"border-radius:3px\">\u00dcCRETS\u0130Z DENEY\u0130N<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-1024x576.png\" alt=\"\" class=\"wp-image-209316\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-2048x1152.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-1920x1080.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-88x50.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-black-color has-text-color has-medium-font-size\">Bar\u0131nd\u0131r\u0131lan bir ileti\u015fim merkezi \u00e7\u00f6z\u00fcm\u00fc m\u00fc\u015fterilerinize istediklerini verir: <a href=\"https:\/\/www.zendesk.co.uk\/blog\/customer-service-statistics\/#omnichannel\" target=\"_blank\" rel=\"noopener\">Birden fazla destek kanal\u0131<\/a>, h\u0131zl\u0131 yan\u0131tlar ve ki\u015fiselle\u015ftirilmi\u015f deneyimler.\n\u00dcstelik bunu i\u015f ak\u0131\u015flar\u0131n\u0131 d\u00fczene sokarken ve i\u015fletmenize para tasarrufu sa\u011flarken yapar. <\/p>\n\n\n\n<p>\u015eirket i\u00e7i telefon sistemine gelince?\nBasit\u00e7e ayak uyduram\u0131yor.   <\/p>\n\n\n\n<p>\u015eirket i\u00e7i sisteminizi bar\u0131nd\u0131r\u0131lan bir \u00e7\u00f6z\u00fcm i\u00e7in terk ederek, ileti\u015fim merkezi verimlili\u011fini art\u0131rabilir ve k\u00fcresel ba\u015far\u0131y\u0131 h\u0131zland\u0131rabilirsiniz.\nAma durun, burada kendimizi biraz a\u015f\u0131yoruz.   <\/p>\n\n\n\n<p>Bar\u0131nd\u0131r\u0131lan ileti\u015fim merkezi tam olarak nedir?\nFaydalar\u0131 ve \u00f6zellikleri nelerdir?\nGe\u00e7i\u015f yap\u0131p yapmayaca\u011f\u0131n\u0131za karar vermenize yard\u0131mc\u0131 olmak i\u00e7in bunu a\u00e7\u0131klayal\u0131m.  <\/p>\n\n\n\n<p><strong>Anahtar \u00c7\u0131kar\u0131mlar:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bar\u0131nd\u0131r\u0131lan bir ileti\u015fim merkezi \u00fc\u00e7\u00fcnc\u00fc taraf bir sa\u011flay\u0131c\u0131 taraf\u0131ndan bar\u0131nd\u0131r\u0131l\u0131r ve y\u00f6netilirken, \u015firket i\u00e7i bir \u00e7\u00f6z\u00fcm i\u015fletmenizin fiziksel tesislerinde bar\u0131nd\u0131r\u0131l\u0131r.<\/li>\n\n\n\n<li>Bar\u0131nd\u0131r\u0131lan ileti\u015fim merkezleri uygun maliyetli, \u00f6l\u00e7eklenebilir, entegrasyonu kolay ve geli\u015fmi\u015f \u00f6zelliklere sahiptir.<\/li>\n\n\n\n<li>Bar\u0131nd\u0131r\u0131lan bir ileti\u015fim merkezi hizmeti se\u00e7erken sa\u011flanan \u00f6zellikleri, fiyatland\u0131rma planlar\u0131n\u0131, g\u00fcvenli\u011fi ve m\u00fc\u015fteri deste\u011fini g\u00f6z \u00f6n\u00fcnde bulundurmal\u0131s\u0131n\u0131z.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Bar\u0131nd\u0131r\u0131lan \u0130leti\u015fim Merkezi Nedir?<\/h2>\n\n\n\n<p>Bar\u0131nd\u0131r\u0131lan ileti\u015fim merkezi, t\u00fcm donan\u0131m ve yaz\u0131l\u0131m\u0131n \u00fc\u00e7\u00fcnc\u00fc taraf bir sa\u011flay\u0131c\u0131 taraf\u0131ndan tesis d\u0131\u015f\u0131nda bar\u0131nd\u0131r\u0131ld\u0131\u011f\u0131 bir ileti\u015fim \u00e7\u00f6z\u00fcm\u00fcd\u00fcr.\nBu, sa\u011flay\u0131c\u0131n\u0131n fiziksel konumunda veya daha tipik olarak bulutta olabilir.   <\/p>\n\n\n\n<p>Bar\u0131nd\u0131r\u0131lan bir ileti\u015fim merkezi veya <a href=\"https:\/\/test-staging.cloudtalk.io\/hosted-call-center-solution\/\">bar\u0131nd\u0131r\u0131lan \u00e7a\u011fr\u0131 merkezi \u00e7\u00f6z\u00fcm\u00fcn\u00fcn<\/a> temel amac\u0131, i\u015fletmelere uygun maliyetli, g\u00fcvenli ve zengin \u00f6zelliklere sahip m\u00fc\u015fteri ileti\u015fimi sa\u011flamakt\u0131r.  <\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/contact-center-vs-call-center-the-ultimate-comparison\/\">\u00c7a\u011fr\u0131 merkezi ve ileti\u015fim merkezi<\/a> hakk\u0131nda bilgi tazelemeye mi ihtiyac\u0131n\u0131z var?\nBir ileti\u015fim merkezi telefon, sosyal medya, e-posta ve canl\u0131 sohbet dahil olmak \u00fczere birden fazla kanal arac\u0131l\u0131\u011f\u0131yla \u00e7ok kanall\u0131 m\u00fc\u015fteri deste\u011fi sa\u011flar.\n\u00c7a\u011fr\u0131 merkezi ise yaln\u0131zca telefon deste\u011fi sa\u011flar.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Bar\u0131nd\u0131r\u0131lan \u0130leti\u015fim Merkezi Nas\u0131l \u00c7al\u0131\u015f\u0131r?<\/h3>\n\n\n\n<p>Bar\u0131nd\u0131r\u0131lan bir ileti\u015fim merkezi \u00e7\u00f6z\u00fcm\u00fcnde, \u00fc\u00e7\u00fcnc\u00fc taraf bir sa\u011flay\u0131c\u0131ya abonelik \u00fccreti \u00f6dersiniz ve o da size ihtiyac\u0131n\u0131z olan donan\u0131m ve yaz\u0131l\u0131ma eri\u015fim sa\u011flar.\nSa\u011flay\u0131c\u0131, \u00e7\u00f6z\u00fcm\u00fcn g\u00fcncellenmesi ve bak\u0131m\u0131ndan sorumludur ve bu endi\u015feleri omuzlar\u0131n\u0131zdan al\u0131r. <\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">S\u00fcre\u00e7 optimizasyonunuza uygun en iyi ileti\u015fim merkezi yaz\u0131l\u0131m\u0131 sa\u011flay\u0131c\u0131lar\u0131n\u0131 ke\u015ffedin.<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"635\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/eBook-top-contact-center-providers.svg\" alt=\"\" class=\"wp-image-177212\" style=\"object-fit:cover\"\/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/top-contact-center-software\/\">\u00dccretsiz okuyun<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u015eirket \u0130\u00e7i ve Bar\u0131nd\u0131r\u0131lan \u0130leti\u015fim Merkezleri: Temel Farkl\u0131l\u0131klar<\/h2>\n\n\n\n<p>\u015eirket i\u00e7i ileti\u015fim merkezi, fiziksel tesislerinizde bulunan ve \u015firketiniz taraf\u0131ndan y\u00f6netilen bir ileti\u015fim merkezidir.\nBar\u0131nd\u0131r\u0131lan bir ileti\u015fim merkezi ise tesis d\u0131\u015f\u0131nda bar\u0131nd\u0131r\u0131l\u0131r (donan\u0131m, yaz\u0131l\u0131m ve altyap\u0131). <\/p>\n\n\n\n<p>\u0130\u015fte <strong>temel farkl\u0131l\u0131klar\u0131<\/strong> \u00f6zetleyen bir tablo:<\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"On-Premises;Contact;Center\">\n<p><strong><strong>\u015eirket \u0130\u00e7i \u0130leti\u015fim Merkezi<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Hosted;Contact;Center\">\n<p><strong><strong>Bar\u0131nd\u0131r\u0131lan \u0130leti\u015fim Merkezi<\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>\u00d6n Maliyetler<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Y\u00fcksek i\u015fletmelerin pahal\u0131 donan\u0131m, yaz\u0131l\u0131m ve lisanslar\u0131n yan\u0131 s\u0131ra bunlar\u0131 kurmak ve yap\u0131land\u0131rmak i\u00e7in personel sat\u0131n almas\u0131 gerekir.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u0130htiyac\u0131n\u0131z olan tek \u015fey VoIP cihazlar\u0131, ayl\u0131k abonelik ve internet ba\u011flant\u0131s\u0131.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Kurulum<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Haftalar s\u00fcrebilen zaman al\u0131c\u0131 kurulum ve da\u011f\u0131t\u0131m.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Sa\u011flay\u0131c\u0131n\u0131z taraf\u0131ndan y\u00f6netilen kolay kurulum ve da\u011f\u0131t\u0131m; birka\u00e7 saat i\u00e7inde \u00e7al\u0131\u015fmaya ba\u015flayabilirsiniz.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Uzun Vadeli Bak\u0131m Maliyetleri<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Y\u00fcksek donan\u0131m\u0131n bak\u0131m\u0131 ve y\u00fckseltilmesi manuel olarak yap\u0131lmal\u0131d\u0131r.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>D\u00fc\u015f\u00fck sa\u011flay\u0131c\u0131lar bak\u0131m, g\u00fcncelleme ve yamadan sorumludur.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>\u00d6zellikler<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Yaln\u0131zca temel arama \u00f6zellikleri.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Geli\u015fmi\u015f, modern arama \u00f6zellikleri.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>\u00d6l\u00e7eklenebilirlik<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u00d6l\u00e7eklendirmek zor.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u00d6l\u00e7eklendirmesi kolay.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Entegrasyonlar<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Modern i\u015f uygulamalar\u0131 ile entegrasyonu zor.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u00c7ok \u00e7e\u015fitli uygulamalarla yerel olarak entegre olabilir.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Bar\u0131nd\u0131r\u0131lan \u0130leti\u015fim Merkezinin Faydalar\u0131<\/h2>\n\n\n\n<p>Bar\u0131nd\u0131r\u0131lan bir ileti\u015fim merkezi \u00e7\u00f6z\u00fcm\u00fc kullanman\u0131n faydalar\u0131n\u0131 daha derinlemesine inceleyelim.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Operasyonel Maliyetleri D\u00fc\u015f\u00fcr\u00fcn<\/h3>\n\n\n\n<p>Bar\u0131nd\u0131r\u0131lan ileti\u015fim merkezleri, pahal\u0131 donan\u0131m sat\u0131n alman\u0131za veya kurulumu i\u00e7in uzman tutman\u0131za gerek olmad\u0131\u011f\u0131ndan \u00f6n yat\u0131r\u0131m\u0131n\u0131z\u0131 \u00f6nemli \u00f6l\u00e7\u00fcde azaltabilir.\nAyr\u0131ca, bak\u0131m\u0131 yap\u0131lacak bir donan\u0131m olmad\u0131\u011f\u0131ndan, elektrik faturalar\u0131, sunucu odalar\u0131, y\u00fckseltmeler, onar\u0131mlar ve b\u00fct\u00e7enizi t\u00fcketen di\u011fer t\u00fcm genel giderlerle ilgili maliyetlere maruz kalmazs\u0131n\u0131z. <\/p>\n\n\n\n<p>Ayr\u0131ca, bar\u0131nd\u0131r\u0131lan ileti\u015fim merkezleri uzaktan \u00e7al\u0131\u015fmay\u0131 destekler.\nUzaktan \u00e7al\u0131\u015fanlar\u0131 i\u015fe almak sadece daha ucuz olmakla kalmaz, ayn\u0131 zamanda ekstra ofis alan\u0131, ekipman ve kamu hizmetleri gibi ek genel giderlere de maruz kalmazs\u0131n\u0131z. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0130htiyac\u0131n\u0131za G\u00f6re \u00d6l\u00e7e\u011fi Art\u0131r\u0131n ve Azalt\u0131n<\/h3>\n\n\n\n<p>Eski bir sistemle yukar\u0131 ve a\u015fa\u011f\u0131 \u00f6l\u00e7eklendirme risklidir.\nDaha fazla \u00e7al\u0131\u015fan\u0131 bar\u0131nd\u0131rmak, yeni \u00f6zellikler eklemek veya k\u00fcresel pazarlara a\u00e7\u0131lmak istiyorsan\u0131z maliyetli, karma\u015f\u0131k altyap\u0131 de\u011fi\u015fiklikleri yapman\u0131z gerekir.\nVe \u00f6l\u00e7e\u011fi k\u00fc\u00e7\u00fcltmek isterseniz, at\u0131l kaynaklarla ba\u015f ba\u015fa kalabilirsiniz.    <\/p>\n\n\n\n<p>Bar\u0131nd\u0131r\u0131lan bir sistemle, anl\u0131k talepleri kar\u015f\u0131lamak ve s\u00fcrd\u00fcr\u00fclebilir, hatta k\u00fcresel bir b\u00fcy\u00fcme sa\u011flamak i\u00e7in yeni kullan\u0131c\u0131lar ve \u00f6zellikler ekleyip \u00e7\u0131karabilirsiniz.  <\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/planradar-customer-story\/\">PlanRadar&#8217;\u0131n CloudTalk ile ortakl\u0131\u011f\u0131<\/a>, bar\u0131nd\u0131r\u0131lan bir \u00e7\u00f6z\u00fcm\u00fcn bunu ba\u015farmaya nas\u0131l yard\u0131mc\u0131 olabilece\u011finin harika bir \u00f6rne\u011fidir.  <\/p>\n\n\n\n<p>PlanRadar, <strong>&#8221; [their] uluslararas\u0131 ileti\u015fim gereksinimlerini kar\u015f\u0131layabilecek g\u00fcvenilir ve esnek bir VoIP \u00e7\u00f6z\u00fcm\u00fcne ihtiya\u00e7<\/strong> duyduklar\u0131n\u0131&#8221; k\u0131sa s\u00fcrede fark etti.  <\/p>\n\n\n\n<p>B\u00f6ylece, eski VoIP sistemlerini CloudTalk ile de\u011fi\u015ftirdiler ve h\u0131zl\u0131 numara ta\u015f\u0131ma ve kolayla\u015ft\u0131r\u0131lm\u0131\u015f numara edinme ile birlikte sunulan 160+ uluslararas\u0131 telefon numaralar\u0131ndan yararland\u0131lar.<\/p>\n\n\n\n<p>Sonu\u00e7, <strong>\u00e7a\u011fr\u0131 i\u015fleme verimlili\u011finde %70&#8217;lik bir art\u0131\u015f<\/strong> ve 2023 y\u0131l\u0131nda 585 uluslararas\u0131 numara kullan\u0131larak 144.652 <strong>\u00e7a\u011fr\u0131<\/strong> i\u015fleme oldu. <strong>Bu da %122,14&#8217;l\u00fck bir b\u00fcy\u00fcme anlam\u0131na geliyor<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Mevcut Ara\u00e7larla Daha Kolay Entegre Olun<\/h3>\n\n\n\n<p>Eski sistemleri di\u011fer ara\u00e7larla entegre etmeye \u00e7al\u0131\u015fmak veri kayb\u0131na, bozulmaya, g\u00fcvenlik a\u00e7\u0131klar\u0131na, kesinti s\u00fcresine ve bir dizi ba\u015fka riske neden olabilir.<\/p>\n\n\n\n<p>\u00d6te yandan, bulutta bar\u0131nd\u0131r\u0131lan telefon sistemleri entegrasyon i\u00e7in \u00fcretilmi\u015ftir.\nBir\u00e7ok sa\u011flay\u0131c\u0131 -CloudTalk dahil- CRM&#8217;niz dahil olmak \u00fczere <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/entegre-cagri-merkezi-yazilimi\/\">i\u015f ara\u00e7lar\u0131yla<\/a> yerel <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/entegre-cagri-merkezi-yazilimi\/\">entegrasyonlar<\/a> sunar.   <\/p>\n\n\n\n<p>B\u00f6ylece, m\u00fc\u015fteri verilerinizi telefon sisteminize ba\u011flayarak m\u00fc\u015fteri temsilcilerinin ki\u015fiselle\u015ftirilmi\u015f deneyimler sunmas\u0131n\u0131 sa\u011flayabilirsiniz.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Daha Geni\u015f Bir \u00d6zellik Yelpazesine Eri\u015fin<\/h3>\n\n\n\n<p>\u015eirket i\u00e7i sistemler genellikle yaln\u0131zca temel arama i\u015flevlerini sa\u011flayabilir.\n\u00d6te yandan, bar\u0131nd\u0131r\u0131lan ileti\u015fim merkezi \u00e7\u00f6z\u00fcmleri h\u0131z, verimlilik ve kaliteli m\u00fc\u015fteri etkile\u015fimleri sa\u011flayan sofistike \u00f6zelliklerle doludur.   <\/p>\n\n\n\n<p>Bu \u00f6zellikler aras\u0131nda ak\u0131ll\u0131 IVR, \u00f6zelle\u015ftirilebilir y\u00f6nlendirme ve yerle\u015fik analitik gibi \u015feyler yer al\u0131r.\n\u0130lginizi \u00e7ekti mi?\nBu \u00f6zellikleri daha derinlemesine tart\u0131\u015fal\u0131m.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Sahip Olunmas\u0131 Gereken Bar\u0131nd\u0131r\u0131lan \u0130leti\u015fim Merkezi \u00d6zellikleri<\/h2>\n\n\n\n<p>Bar\u0131nd\u0131r\u0131lan bir ileti\u015fim merkezi \u00e7\u00f6z\u00fcm\u00fc i\u00e7in al\u0131\u015fveri\u015f yaparken hangi temel \u00f6zelliklere dikkat etmelisiniz?<\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Her de\u011ferli \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131m\u0131n\u0131n paketinin bir par\u00e7as\u0131 olarak sahip oldu\u011fu 12 \u00f6nemli \u00f6zelli\u011fi ke\u015ffedin.<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"642\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/eBook-Must-have-features.svg\" alt=\"\" class=\"wp-image-177200\" style=\"object-fit:cover\"\/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/12-features-ebook\/\">\u00dccretsiz okuyun<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u0130nteraktif Sesli Yan\u0131t (IVR)<\/h3>\n\n\n\n<p>\u0130nteraktif Sesli Yan\u0131t, m\u00fc\u015fterilerinizle etkile\u015fime giren ve onlar\u0131 do\u011fru departmana y\u00f6nlendirmeye yard\u0131mc\u0131 olan otomatik bir sistemdir.  <\/p>\n\n\n\n<p>IVR&#8217;ler \u00e7a\u011fr\u0131 y\u00f6nlendirmeyi iyile\u015ftirir, ortalama \u00e7a\u011fr\u0131 s\u00fcresini <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/interaktif-sesli-yanit\/\">%40<\/a> azalt\u0131r ve m\u00fc\u015fteri memnuniyetini art\u0131r\u0131r.\nArayanlar arama nedenlerini sisteme girebilir ve saniyeler i\u00e7inde do\u011fru departmana y\u00f6nlendirilebilirler &#8211; sinir bozucu \u00e7a\u011fr\u0131 aktar\u0131mlar\u0131 veya tekrarlanan a\u00e7\u0131klamalar yok. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c7a\u011fr\u0131 Ak\u0131\u015f\u0131 Tasar\u0131mc\u0131s\u0131<\/h3>\n\n\n\n<p>\u00c7a\u011fr\u0131 ak\u0131\u015f\u0131 tasar\u0131mc\u0131s\u0131, \u00f6zel \u00e7a\u011fr\u0131 ak\u0131\u015flar\u0131 olu\u015fturman\u0131z\u0131 sa\u011flayan etkile\u015fimli bir ileti\u015fim merkezi arac\u0131d\u0131r.\nM\u00fc\u015fterileriniz hakk\u0131nda bildiklerinizi kullanarak, onlar ve i\u015fletmeniz i\u00e7in optimize edilmi\u015f bir gelen arama yolculu\u011fu olu\u015fturabilirsiniz.   <\/p>\n\n\n\n<p>CloudTalk&#8217;un \u00c7a\u011fr\u0131 Ak\u0131\u015f\u0131 Tasar\u0131mc\u0131s\u0131 20 farkl\u0131 y\u00f6nlendirme se\u00e7ene\u011fine sahiptir.\nB\u00f6ylece, daha h\u0131zl\u0131 \u00e7\u00f6z\u00fcmler ve daha fazla memnuniyet sa\u011flayan tutarl\u0131, g\u00fcvenilir deneyimler olu\u015fturabilirsiniz. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Uluslararas\u0131 Telefon Numaralar\u0131<\/h3>\n\n\n\n<p>Uluslararas\u0131 numaralar, d\u00fcnyan\u0131n \u00f6b\u00fcr ucunda olsan\u0131z bile m\u00fc\u015fterilerinizin g\u00fcvenini kazanman\u0131za ve yerel bir kimlik olu\u015fturman\u0131za yard\u0131mc\u0131 olur.\nAyr\u0131ca, uluslararas\u0131 arama \u00fccretlerini azalt\u0131rlar. <\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/2024-icin-en-iyi-cagri-merkezi-cozum-karsilastirmasi\/\">Bir \u00e7a\u011fr\u0131 merkezi \u00e7\u00f6z\u00fcm\u00fc se\u00e7erken<\/a>, \u00e7ok say\u0131da uluslararas\u0131 numara sunan bir sa\u011flay\u0131c\u0131 tercih <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/2024-icin-en-iyi-cagri-merkezi-cozum-karsilastirmasi\/\">edin<\/a>.\n\u015eu anda hizmet verdi\u011finiz \u00fclkelerin yan\u0131 s\u0131ra geni\u015flemek istedi\u011finiz \u00fclkeleri de kapsad\u0131klar\u0131ndan emin olun.   <\/p>\n\n\n\n<p>K\u00fcresel b\u00fcy\u00fcmenizi desteklemek i\u00e7in CloudTalk ve pazar\u0131n en iyisi 160+ uluslararas\u0131 numaralar\u0131 ile yanl\u0131\u015f gidemezsiniz.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c7a\u011fr\u0131 \u0130zleme<\/h3>\n\n\n\n<p>\u00c7a\u011fr\u0131 izleme \u00f6zellikleri, y\u00f6neticilere ve s\u00fcperviz\u00f6rlere canl\u0131 \u00e7a\u011fr\u0131lar\u0131 dinleme ve temsilcilere destek sunma g\u00fcc\u00fc verir.  <\/p>\n\n\n\n<p>Dikkat edilmesi gereken \u00fc\u00e7 ana \u00e7a\u011fr\u0131 izleme \u00f6zelli\u011fi \u015funlard\u0131r:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u00c7a\u011fr\u0131 dinleme: <\/strong>S\u00fcperviz\u00f6rler, performanslar\u0131n\u0131 de\u011ferlendirmek ve e\u011fitim f\u0131rsatlar\u0131n\u0131 belirlemek i\u00e7in m\u00fc\u015fteri temsilcilerinin \u00e7a\u011fr\u0131lar\u0131n\u0131 dinleyebilirler.<\/li>\n\n\n\n<li><strong>\u00c7a\u011fr\u0131 f\u0131s\u0131lt\u0131s\u0131: <\/strong>S\u00fcperviz\u00f6rler \u00e7a\u011fr\u0131ya kat\u0131labilir ve m\u00fc\u015fteri duymadan temsilcilere destek sunarak daha h\u0131zl\u0131 \u00e7\u00f6z\u00fcm al\u0131nmas\u0131n\u0131 sa\u011flayabilir.<\/li>\n\n\n\n<li><strong>\u00c7a\u011fr\u0131 engelleme: <\/strong>S\u00fcperviz\u00f6rler canl\u0131 aramalarda devreye girerek m\u00fc\u015fteriyle kendileri konu\u015fabilir, aramalar\u0131n g\u00fcneye gitmesini \u00f6nleyebilir ve memnuniyeti art\u0131rabilir.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u00d6zelle\u015ftirilebilir \u00c7a\u011fr\u0131 Y\u00f6nlendirme<\/h3>\n\n\n\n<p>Etkili \u00e7a\u011fr\u0131 y\u00f6nlendirme kaynaklar\u0131n\u0131z\u0131 optimize eder.\nDarbo\u011fazlar\u0131 \u00f6nlerken ve \u00e7a\u011fr\u0131 da\u011f\u0131l\u0131mlar\u0131n\u0131 dengelerken \u00e7a\u011fr\u0131lar\u0131n m\u00fcmk\u00fcn oldu\u011funca verimli bir \u015fekilde do\u011fru hedefe ula\u015fmas\u0131n\u0131 sa\u011flar.   <\/p>\n\n\n\n<p>En iyi bar\u0131nd\u0131r\u0131lan \u00e7a\u011fr\u0131 merkezi hizmetleri, a\u015fa\u011f\u0131dakiler de dahil olmak \u00fczere bir dizi \u00e7a\u011fr\u0131 y\u00f6nlendirme se\u00e7ene\u011fi sunar:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Becerilere dayal\u0131 y\u00f6nlendirme<\/li>\n\n\n\n<li>Sabit emir y\u00f6nlendirme<\/li>\n\n\n\n<li>Yuvarlak robin y\u00f6nlendirme<\/li>\n\n\n\n<li>Y\u00fczde y\u00f6nlendirme<\/li>\n\n\n\n<li>Ak\u0131ll\u0131 arayan tabanl\u0131 y\u00f6nlendirme<\/li>\n<\/ul>\n\n\n\n<p>Kendi \u00f6zel kurallar\u0131n\u0131za g\u00f6re rota belirlemenize izin vererek maksimum \u00f6zelle\u015ftirilebilirlik sunan bir \u00e7\u00f6z\u00fcm bulmaya \u00e7al\u0131\u015f\u0131n.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c7a\u011fr\u0131 Kayd\u0131 ve De\u015fifresi<\/h3>\n\n\n\n<p>Bar\u0131nd\u0131r\u0131lan ileti\u015fim merkezi sa\u011flay\u0131c\u0131lar\u0131 \u00e7a\u011fr\u0131lar\u0131n\u0131z\u0131 g\u00fcvenli bir \u015fekilde kaydeder ve saklar, b\u00f6ylece daha sonra de\u011ferlendirme, e\u011fitim ve uyumluluk amac\u0131yla bunlara eri\u015febilirsiniz.  <\/p>\n\n\n\n<p>Elbette, belirli bir \u015fey ar\u0131yorsan\u0131z kay\u0131tlar aras\u0131nda gezinmek verimsiz olabilir.\nYapay zeka destekli VoIP \u00e7\u00f6z\u00fcmleri aramalar\u0131n\u0131z\u0131 metne d\u00f6n\u00fc\u015ft\u00fcrebilir, b\u00f6ylece ihtiyac\u0131n\u0131z olan bilgileri bulmak i\u00e7in transkripti taraman\u0131za olanak tan\u0131r.\nAyr\u0131ca, \u00e7a\u011fr\u0131 transkriptlerini otomatik olarak entegre ara\u00e7lar\u0131n\u0131za aktarabilirler.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">G\u00fc\u00e7 \u00c7evirici<\/h3>\n\n\n\n<p>Power dialer&#8217;lar, temsilcilerin y\u00fcksek hacimli arama kampanyalar\u0131n\u0131 iyile\u015ftirmek i\u00e7in yararlanabilecekleri otomatik arama sistemleridir.  <\/p>\n\n\n\n<p>Numaralar\u0131 sizin i\u00e7in otomatik olarak \u00e7evirir, manuel aramay\u0131 ortadan kald\u0131r\u0131r ve temsilcilere m\u00fc\u015fteri bilgilerini sindirmek ve sat\u0131\u015f stratejilerine odaklanmak i\u00e7in daha fazla zaman verir.<\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/best-dialers-for-call-centers\/\">\u00c7a\u011fr\u0131 merkezleri i\u00e7in en iyi \u00e7eviriciler<\/a>, temsilcilerinizin her g\u00fcn \u00fc\u00e7 kat daha fazla potansiyel m\u00fc\u015fteriye ula\u015fmas\u0131na yard\u0131mc\u0131 olabilir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0130\u015f Ak\u0131\u015f\u0131 Otomasyonu<\/h3>\n\n\n\n<p>Bar\u0131nd\u0131r\u0131lan ileti\u015fim merkezi hizmetleri, \u00fcretkenli\u011fi azaltabilecek ve temsilcilerinizi hayal k\u0131r\u0131kl\u0131\u011f\u0131na u\u011fratabilecek zaman al\u0131c\u0131, tekrarlayan g\u00f6revleri otomatikle\u015ftiren i\u015flevler sa\u011flar.  <\/p>\n\n\n\n<p>\u00d6rne\u011fin manuel veri giri\u015fini ele alal\u0131m.\nS\u0131k\u0131c\u0131 ve zaman al\u0131c\u0131 olmas\u0131n\u0131n yan\u0131 s\u0131ra, manuel olarak yap\u0131ld\u0131\u011f\u0131nda insan hatalar\u0131 verilerinizin kalitesini ve dolay\u0131s\u0131yla i\u00e7g\u00f6r\u00fclerinizi bozar.   <\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/is-akisi-otomasyonu\/\">\u0130\u015f ak\u0131\u015f\u0131 otomasyonu <\/a>, \u00fcretkenli\u011fi, veri kalitesini ve \u00e7al\u0131\u015fan memnuniyetini art\u0131rmak i\u00e7in manuel veri giri\u015fini ortadan kald\u0131r\u0131r.\nDi\u011fer olas\u0131 otomasyonlar aras\u0131nda \u00e7a\u011fr\u0131 sonras\u0131 \u00e7al\u0131\u015fma faaliyetleri, transkripsiyonlar, takipler ve bilet olu\u015fturma yer al\u0131r. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Yerle\u015fik Analitik<\/h3>\n\n\n\n<p>Bar\u0131nd\u0131r\u0131lan ileti\u015fim merkezi \u00e7\u00f6z\u00fcmleri, stratejik ve veriye dayal\u0131 kararlar almak i\u00e7in kullanabilece\u011finiz ger\u00e7ek zamanl\u0131 verileri toplar.  <\/p>\n\n\n\n<p>CloudTalk&#8217;u kullanarak, a\u015fa\u011f\u0131dakiler de dahil olmak \u00fczere bir dizi \u00f6l\u00e7\u00fcm\u00fc g\u00f6r\u00fcnt\u00fcleyebilirsiniz:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Toplam \u00e7a\u011fr\u0131lar<\/li>\n\n\n\n<li>Cevaplanan toplam \u00e7a\u011fr\u0131 say\u0131s\u0131<\/li>\n\n\n\n<li>Ortalama konu\u015fma s\u00fcresi<\/li>\n\n\n\n<li>Cevaps\u0131z arama say\u0131s\u0131<\/li>\n\n\n\n<li>Giden \u00e7a\u011fr\u0131 ba\u015far\u0131 oran\u0131<\/li>\n\n\n\n<li>Ortalama cevap s\u00fcresi<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"872\" height=\"702\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-analytics-atf.png\" alt=\"\" class=\"wp-image-185276\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-analytics-atf.png 872w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-analytics-atf-300x242.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-analytics-atf-768x618.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-analytics-atf-532x428.png 532w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-analytics-atf-424x341.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-analytics-atf-140x113.png 140w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-analytics-atf-88x71.png 88w\" sizes=\"auto, (max-width: 872px) 100vw, 872px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">CRM Entegrasyonlar\u0131<\/h3>\n\n\n\n<p>Entegre bir CRM ve telefon sistemi, verileri ve i\u015flevleri merkezile\u015ftirerek i\u015f ak\u0131\u015flar\u0131n\u0131 kolayla\u015ft\u0131r\u0131r ve m\u00fc\u015fteri temsilcilerini daha iyi m\u00fc\u015fteri deneyimleri sunmalar\u0131 i\u00e7in g\u00fc\u00e7lendirir.\nBu nedenle, mevcut CRM&#8217;nizle tek t\u0131klamayla entegrasyon sunan bir \u00e7\u00f6z\u00fcm aray\u0131n.   <\/p>\n\n\n\n<p>\u00c7o\u011fu sa\u011flay\u0131c\u0131 Salesforce, HubSpot ve Zoho gibi pop\u00fcler CRM&#8217;lerle entegre olur.\nAncak Onpipeline veya Kommo gibi farkl\u0131 bir CRM kullan\u0131yorsan\u0131z, sa\u011flay\u0131c\u0131n\u0131n bunu destekledi\u011fini iki kez kontrol edin. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Bar\u0131nd\u0131r\u0131lan \u0130leti\u015fim Merkezi Sa\u011flay\u0131c\u0131s\u0131 Se\u00e7erken Ba\u015fka Nelere Dikkat Etmelisiniz?<\/h2>\n\n\n\n<p>\u00d6zelliklerin yan\u0131 s\u0131ra, bar\u0131nd\u0131r\u0131lan ileti\u015fim merkezi yaz\u0131l\u0131m\u0131 aray\u0131\u015f\u0131n\u0131z s\u0131ras\u0131nda ba\u015fka neleri akl\u0131n\u0131zda bulundurmal\u0131s\u0131n\u0131z?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Fiyatland\u0131rma Planlar\u0131<\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/hosted-phone-system-pricing\/\">Bar\u0131nd\u0131r\u0131lan telefon sistemi fiyatland\u0131rma<\/a> planlar\u0131 \u00f6nemli \u00f6l\u00e7\u00fcde de\u011fi\u015fiklik g\u00f6sterir, bu nedenle net bir b\u00fct\u00e7e olu\u015fturmak isteyeceksiniz.\n\u00c7o\u011fu sa\u011flay\u0131c\u0131n\u0131n \u00fc\u00e7 veya d\u00f6rt farkl\u0131 plan\u0131 oldu\u011fundan, ihtiya\u00e7 duyaca\u011f\u0131n\u0131z t\u00fcm \u00f6zelliklerin bir listesini yapmak da ak\u0131ll\u0131ca olacakt\u0131r. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">G\u00fcvenlik ve Uyumluluk<\/h3>\n\n\n\n<p>Sa\u011flay\u0131c\u0131n\u0131z taraf\u0131ndan uygulanan g\u00fcvenlik \u00f6nlemlerini \u00fc\u00e7 kez kontrol edin.\nReferans olarak, CloudTalk verilerinizi bir dizi s\u0131k\u0131 siber g\u00fcvenlik \u00f6nlemiyle korur: u\u00e7tan uca \u015fifreleme, \u00e7ok fakt\u00f6rl\u00fc kimlik do\u011frulama, k\u00fcresel veri merkezleri, s\u0131zma testi, d\u00fczenli yaz\u0131l\u0131m yamalar\u0131\/g\u00fcncellemeleri ve daha fazlas\u0131.   <\/p>\n\n\n\n<p>Uyumluluk konusunu da unutmay\u0131n.\n\u00c7\u00f6z\u00fcm\u00fcn\u00fcz\u00fcn STIR\/SHAKEN ve MAN gibi sekt\u00f6r d\u00fczenlemeleriyle uyumlu olup olmad\u0131\u011f\u0131n\u0131 kontrol edin. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">G\u00fcvenilir Yard\u0131m ve M\u00fc\u015fteri Deste\u011fi<\/h3>\n\n\n\n<p>A\u015fa\u011f\u0131daki sorular\u0131 yan\u0131tlayarak sa\u011flay\u0131c\u0131n\u0131n eri\u015filebilir ve duyarl\u0131 destek sundu\u011funu do\u011frulay\u0131n:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Kullan\u0131labilirlik: <\/strong>G\u00fcn\u00fcn her saati destek alabiliyor musunuz, yoksa 5\/24 esas\u0131na g\u00f6re mi?<\/li>\n\n\n\n<li><strong>Eri\u015filebilirlik:<\/strong> Deste\u011fe hangi platformlardan eri\u015febilirsiniz?\nSelf servis se\u00e7enekleri var m\u0131? <\/li>\n\n\n\n<li><strong>Zamanl\u0131l\u0131k: <\/strong>Deste\u011fin yan\u0131t vermesi ne kadar s\u00fcrer?\nReferans olarak, CloudTalk&#8217;un ortalama yan\u0131t s\u00fcresi bir dakikadan azd\u0131r. <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Bar\u0131nd\u0131r\u0131lan \u0130leti\u015fim Merkezi ile Maliyetleri D\u00fc\u015f\u00fcr\u00fcn ve Verimlili\u011fi Art\u0131r\u0131n<\/h2>\n\n\n\n<p>Bar\u0131nd\u0131r\u0131lan bir ileti\u015fim merkezi ile ileti\u015fim yaz\u0131l\u0131m\u0131n\u0131z\u0131 pahal\u0131, zaman al\u0131c\u0131 kurulum ve bak\u0131m zahmetleri olmadan buluta ta\u015f\u0131rs\u0131n\u0131z.  <\/p>\n\n\n\n<p>Bu sadece k\u0131sa ve uzun vadeli maliyetleri d\u00fc\u015f\u00fcrmekle kalmaz, ayn\u0131 zamanda temsilcilerin \u00fcretkenli\u011fi art\u0131ran zengin \u00f6zelliklerden ve i\u015f ak\u0131\u015f\u0131 otomasyonlar\u0131ndan yararlanmas\u0131na olanak tan\u0131r.  <\/p>\n\n\n\n<p>Ba\u015flamak i\u00e7in hevesli misiniz?<\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#DFF0F6\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Daha fazla bilgi edinmek i\u00e7in g\u00fcler y\u00fczl\u00fc sat\u0131\u015f ekibimizle ileti\u015fime ge\u00e7in.<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"394\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/\/alternative-pages-illustration4.svg\" alt=\"\" class=\"wp-image-201222\"\/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\">\u0130leti\u015fim sat\u0131\u015f<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">Bar\u0131nd\u0131r\u0131lan \u0130leti\u015fim Merkezi SSS<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Kimler Bar\u0131nd\u0131r\u0131lan \u0130leti\u015fim Merkezini D\u00fc\u015f\u00fcnmeli?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Y\u00fcksek maliyetlere katlanmadan ola\u011fan\u00fcst\u00fc m\u00fc\u015fteri hizmetleri sunmak isteyen her \u015firket, bar\u0131nd\u0131r\u0131lan bir ileti\u015fim merkezi kullanmay\u0131 d\u00fc\u015f\u00fcnmelidir.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Bar\u0131nd\u0131r\u0131lan \u0130leti\u015fim Merkezi Bulut \u0130leti\u015fim Merkezi ile Ayn\u0131 m\u0131d\u0131r?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u0130leti\u015fim veya \u00e7a\u011fr\u0131 merkezi bar\u0131nd\u0131rma, ileti\u015fim merkezi donan\u0131m\u0131n\u0131n ve yaz\u0131l\u0131m\u0131n\u0131n \u00fc\u00e7\u00fcnc\u00fc taraf bir sa\u011flay\u0131c\u0131 taraf\u0131ndan bar\u0131nd\u0131r\u0131ld\u0131\u011f\u0131 durumdur.  <strong>Bu, \u00fc\u00e7\u00fcnc\u00fc taraf\u0131n fiziksel tesislerinde ya da bulut veri merkezlerinde olabilir.<\/strong> <\/p>\n<p>Bulut ileti\u015fim merkezi, ister \u015firkete ait olsun ister \u00fc\u00e7\u00fcnc\u00fc bir taraf\u00e7a bar\u0131nd\u0131r\u0131ls\u0131n, \u00f6zellikle bulutta bar\u0131nd\u0131r\u0131lan bir \u00e7\u00f6z\u00fcm\u00fc tan\u0131mlar.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Bar\u0131nd\u0131r\u0131lan Bir \u0130leti\u015fim Merkezini Nas\u0131l Kurabilirim?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Bir \u00e7\u00f6z\u00fcme abone oldu\u011funuzda, sa\u011flay\u0131c\u0131 kurulum s\u00fcrecinde size yol g\u00f6sterecektir.<br \/>\nBa\u015flamak i\u00e7in ihtiyac\u0131n\u0131z olan tek \u015fey VoIP \u00f6zellikli cihazlar (PC&#8217;ler, diz\u00fcst\u00fc bilgisayarlar, cep telefonlar\u0131, vb.) ve bir internet ba\u011flant\u0131s\u0131d\u0131r. <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Bar\u0131nd\u0131r\u0131lan bir ileti\u015fim merkezi \u00e7\u00f6z\u00fcm\u00fc m\u00fc\u015fterilerinize istediklerini verir: Birden fazla destek kanal\u0131, h\u0131zl\u0131 yan\u0131tlar ve ki\u015fiselle\u015ftirilmi\u015f deneyimler. \u00dcstelik bunu i\u015f&#8230;<\/p>\n","protected":false},"author":131,"featured_media":209341,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[518],"tags":[],"class_list":["post-232609","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-tr"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/232609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/users\/131"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/comments?post=232609"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/232609\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media\/209341"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media?parent=232609"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/categories?post=232609"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/tags?post=232609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}