{"id":232608,"date":"2024-08-06T14:44:44","date_gmt":"2024-08-06T12:44:44","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/bulut-ivr-nedir-ve-isletmeniz-icin-5-faydasi\/"},"modified":"2024-08-12T12:39:10","modified_gmt":"2024-08-12T10:39:10","slug":"bulut-ivr-nedir-ve-isletmeniz-icin-5-faydasi","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/bulut-ivr-nedir-ve-isletmeniz-icin-5-faydasi\/","title":{"rendered":"Bulut IVR: Nedir ve \u0130\u015fletmeniz \u0130\u00e7in 5 Faydas\u0131"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">Bulut IVR: Nedir ve Neden \u015eirket \u0130\u00e7i Alternatiften Daha \u0130yidir?<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\" style=\"border-radius:3px\">\u0130LET\u0130\u015e\u0130M SATI\u015e<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/tr\/cloudtalk-14-gunluk-ucretsiz-deneme\/\" style=\"border-radius:3px\">\u00dcCRETS\u0130Z DENEY\u0130N<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3.png\" alt=\"\" class=\"wp-image-207599\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-88x50.png 88w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure><\/div>\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">\u00d6l\u00e7eklenebilirlik, esneklik, g\u00fcvenilirlik ve maliyet verimlili\u011fi modern yaz\u0131l\u0131mlar i\u00e7in alt\u0131n standartt\u0131r.\nT\u00fcm bunlar\u0131 \u015firket i\u00e7i \u00e7\u00f6z\u00fcmlerle elde <em>edebilirsiniz<\/em>, ancak bu kolay de\u011fildir.\nGenellikle hem pe\u015fin hem de bak\u0131m ve y\u00fckseltmeler i\u00e7in \u00e7ok paraya mal olur.  <\/p>\n\n\n\n<p>Peki, alternatif nedir?\nBulut tabanl\u0131 \u00e7\u00f6z\u00fcmler. <a href=\"https:\/\/learn.pluralsight.com\/resource\/offers\/2023\/state-of-cloud?utm_source=google&amp;utm_medium=paid-search&amp;utm_campaign=upskilling-and-reskilling&amp;utm_term=b2b-emea-whitepaper-state-of-cloud&amp;utm_content=whitepaper-cloud&amp;gad_source=1&amp;gclid=CjwKCAjw7-SvBhB6EiwAwYdCAdxCcxn11FbtmTIsu2qxv08zb_5qqOmAGiJZyhcfTrz0KhJdP_-QfRoCCToQAvD_BwE\" target=\"_blank\" rel=\"noopener\">\u0130\u015fletmelerin %70<\/a> &#8216;i yaz\u0131l\u0131m altyap\u0131lar\u0131n\u0131n yar\u0131s\u0131ndan fazlas\u0131n\u0131 bulutta kullan\u0131yor ve k\u00fcresel BT karar vericilerine g\u00f6re \u00f6n\u00fcm\u00fczdeki be\u015f y\u0131l i\u00e7inde <a href=\"https:\/\/llcbuddy.com\/data\/cloud-migration-statistics\/\" target=\"_blank\" rel=\"noopener\">t\u00fcm i\u015f y\u00fcklerinin %95<\/a> &#8216;i bulutta olacak. <\/p>\n\n\n\n<p>\u00d6rne\u011fin bulut IVR, do\u011fru sa\u011flay\u0131c\u0131y\u0131 se\u00e7erseniz g\u00fcvenilirli\u011fi sa\u011flamak i\u00e7in \u00e7al\u0131\u015fma s\u00fcresi garantileriyle birlikte gelen uygun maliyetli, \u00e7evik ve \u00f6l\u00e7eklendirmesi kolay bir ileti\u015fim \u00e7\u00f6z\u00fcm\u00fcd\u00fcr.\nVe bu, bulut IVR&#8217;nin avantajlar\u0131n\u0131n yaln\u0131zca ba\u015flang\u0131c\u0131d\u0131r. <\/p>\n\n\n\n<p>Bulut hizmetlerinin neden bu kadar cazip oldu\u011funa ve bulut tabanl\u0131 IVR&#8217;nin \u015firket i\u00e7i alternatiflerini nas\u0131l geride b\u0131rakt\u0131\u011f\u0131na bir g\u00f6z atal\u0131m.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Anahtar \u00c7\u0131kar\u0131mlar:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bulut IVR, bulutta bar\u0131nd\u0131r\u0131lan \u0130nteraktif Sesli Yan\u0131t yaz\u0131l\u0131m\u0131d\u0131r.<\/li>\n\n\n\n<li>Bulutta bar\u0131nd\u0131r\u0131lan \u00e7\u00f6z\u00fcmler, i\u015fletmelerin d\u00fc\u015f\u00fck bir ayl\u0131k abonelik kar\u015f\u0131l\u0131\u011f\u0131nda geli\u015fmi\u015f yaz\u0131l\u0131m \u00f6zelliklerine eri\u015fmesine olanak tan\u0131r; \u00f6rne\u011fin CloudTalk&#8217;un <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/cagri-merkezi-yazilim-fiyatlandirmasi\/\">en uygun fiyatl\u0131 plan\u0131<\/a> kullan\u0131c\u0131 ba\u015f\u0131na ayl\u0131k sadece 25 ABD dolar\u0131d\u0131r.<\/li>\n\n\n\n<li>Buluttaki IVR, \u015firket i\u00e7i alternatiflere g\u00f6re daha uygun maliyetli, g\u00fcvenilir ve \u00f6l\u00e7eklenebilirdir.<\/li>\n\n\n\n<li>Do\u011fru bulut IVR \u00e7\u00f6z\u00fcmleri, self servis se\u00e7enekleri sunman\u0131za, personelin uzaktan \u00e7al\u0131\u015fmas\u0131na ve daha fazlas\u0131na yard\u0131mc\u0131 olarak i\u015fletmenizin operasyonel maliyetleri azaltmas\u0131na yard\u0131mc\u0131 olabilir.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Bulut IVR Nedir?<\/h2>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/interaktif-sesli-yanit\/\">IVR<\/a>, \u0130nteraktif Sesli Yan\u0131t anlam\u0131na gelir. Bir IVR sistemi ile m\u00fc\u015fteriler, ihtiya\u00e7lar\u0131n\u0131n h\u0131zl\u0131 bir \u015fekilde belirlenmesine yard\u0131mc\u0131 olmak ve onlar\u0131 do\u011fru ki\u015fiye veya departmana y\u00f6nlendirmek i\u00e7in \u00f6nceden kaydedilmi\u015f istemlerle etkile\u015fime girer.<\/p>\n\n\n\n<p>IVR bulut hizmetleri bulutta bar\u0131nd\u0131r\u0131l\u0131r ve buluttan \u00e7al\u0131\u015f\u0131r.\n\u0130\u015f yerinizdeki fiziksel donan\u0131ma ba\u011fl\u0131 de\u011fildirler.\nBunun yerine, sa\u011flay\u0131c\u0131n\u0131z taraf\u0131ndan bar\u0131nd\u0131r\u0131lan yaz\u0131l\u0131ma bir internet ba\u011flant\u0131s\u0131 \u00fczerinden eri\u015firsiniz.  <\/p>\n\n\n\n<p>Bulut IVR yaz\u0131l\u0131m\u0131 genellikle SaaS (Hizmet Olarak Yaz\u0131l\u0131m) temelinde sa\u011flan\u0131r ve i\u015fletmeler sistemi kendi ihtiya\u00e7lar\u0131na g\u00f6re \u00f6zelle\u015ftirebilir.\nBununla birlikte, bar\u0131nd\u0131rma, g\u00fcncelleme veya altyap\u0131y\u0131 s\u00fcrd\u00fcrme konusunda endi\u015felenmeleri gerekmez. <\/p>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">E-Kitab\u0131m\u0131z\u0131 indirin, kendinizinkini bulun ve i\u015finizi b\u00fcy\u00fct\u00fcn!<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"635\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/eBook-8-cloud-center-tools.svg\" alt=\"\" class=\"wp-image-177260\"\/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/cloud-contact-center-ebook\/\">\u00dccretsiz okuyun<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Bulut IVR vs \u015eirket \u0130\u00e7i IVR<\/h2>\n\n\n\n<p>Geni\u015f bir alana ve yetenekli bir BT departman\u0131na sahip b\u00fcy\u00fck \u015firketler i\u00e7in \u015firket i\u00e7i IVR \u00e7\u00f6z\u00fcm\u00fc daha fazla kontrol sa\u011flayabilir.\nDaha d\u00fc\u015f\u00fck ilk harcama kar\u015f\u0131l\u0131\u011f\u0131nda premium \u00f6zellikler ve daha iyi bir yat\u0131r\u0131m getirisi (ROI) elde etmek isteyen \u015firketler i\u00e7in bulut \u00e7\u00f6z\u00fcm\u00fc muhtemelen daha uygun olacakt\u0131r. <\/p>\n\n\n\n<p>Bulut IVR ve \u015firket i\u00e7i \u00e7\u00f6z\u00fcmlerin birbirlerine kar\u015f\u0131 nas\u0131l durduklar\u0131na bir g\u00f6z atal\u0131m:<\/p>\n\n\n\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Cloud;IVR\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left\"><strong><strong>Bulut IVR<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"On;Premises;IVR\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left has-deep-blue-sky-color has-text-color has-link-color wp-elements-2e5288f01afbd48c52e0c4bb8ca2dcc9\"><strong>\u015eirket \u0130\u00e7i IVR<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\"><strong><strong>MAL\u0130YETLER<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Uygun maliyetli.\nDonan\u0131m maliyeti yoktur ve kulland\u0131\u011f\u0131n\u0131z kadar \u00f6dersiniz. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Sunucu kurulumu ve bak\u0131m\u0131 pahal\u0131 olabilir.\nT\u00fcm g\u00fcvenlik ve g\u00fcncelleme maliyetleri \u015firketinize aittir. <\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><strong>\u00d6L\u00c7EKLENEB\u0130L\u0130RL\u0130K<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Daha fazla kullan\u0131c\u0131 ekleyerek ve\/veya paketinizi y\u00fckselterek kolayca \u00f6l\u00e7eklendirilebilir.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u00d6l\u00e7eklendirmek i\u00e7in pahal\u0131 ve zaman al\u0131c\u0131 g\u00fcncellemeler gerektirir.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><strong>TEKNOLOJ\u0130<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>G\u00fc\u00e7l\u00fc bulut sunucular\u0131nda bar\u0131nd\u0131r\u0131lan sofistike teknolojik \u00f6zellikler.\nBulut tabanl\u0131 teknoloji ve hizmetler s\u0131k s\u0131k g\u00fcncellenir. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u015eirketin kapsam\u0131na, kaynaklar\u0131na ve yeteneklerine ba\u011fl\u0131 olarak teknolojik a\u00e7\u0131dan sofistike olabilir.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><strong>G\u00dcVENL\u0130K<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>G\u00fcvenlik ev sahibi \u015firket taraf\u0131ndan sa\u011flan\u0131r.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>G\u00fcvenlik, \u015firketin kendisi taraf\u0131ndan ele al\u0131nmal\u0131d\u0131r.\nBu ekstra i\u015f yarat\u0131r, ancak ayn\u0131 zamanda \u015firkete daha fazla kontrol sa\u011flar. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u0130\u015fletmenizin T\u00fcm Alanlar\u0131nda Bulut IVR&#8217;\u0131n Faydalar\u0131<\/h2>\n\n\n\n<p>Bulut tabanl\u0131 bir IVR \u00e7\u00f6z\u00fcm\u00fcn\u00fcn potansiyel faydalar\u0131n\u0131 biraz daha derinlemesine inceleyelim:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1 Daha Geli\u015fmi\u015f \u00d6zellikler Edinin<\/h3>\n\n\n\n<p>Abonelik tabanl\u0131 bir bulut IVR \u00e7\u00f6z\u00fcm\u00fc, eri\u015filebilir maliyetlerle ciddi geli\u015fmi\u015f \u00f6zelliklere eri\u015fmenizi sa\u011flayabilir.  <\/p>\n\n\n\n<p>Bu geli\u015fmi\u015f \u00f6zellikleri \u015firket i\u00e7i bir \u00e7\u00f6z\u00fcmle elde etmek imkans\u0131z olmasa da, genellikle daha pahal\u0131d\u0131r ve elde etmek i\u00e7in \u00e7ok daha fazla zaman ve \u00e7aba gerektirir.<\/p>\n\n\n\n<p>Bir bulut IVR ile yapay zeka destekli konu\u015fma zekas\u0131, \u00f6zelle\u015ftirilebilir <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/cagri-akisi-tasarimcisi\/\">\u00e7a\u011fr\u0131 ak\u0131\u015flar\u0131<\/a>, geli\u015fmi\u015f veri analiti\u011fi, sorunsuz CRM entegrasyonu ve daha fazlas\u0131 gibi \u00f6zelliklere kolayca sahip olabilirsiniz.  <\/p>\n\n\n\n<p>Bu \u00f6zellikleri edinmek basit ve uygun maliyetlidir ve ihtiya\u00e7 duydu\u011funuzda paketinizi y\u00fckselterek daha fazlas\u0131n\u0131 kolayca ekleyebilirsiniz.<\/p>\n\n\n\n<p>Bulut tabanl\u0131 hizmetlerin, \u015firket i\u00e7i m\u00fchendislerin yapabilece\u011finden daha h\u0131zl\u0131 ve daha s\u0131k \u00f6zellik ekleme e\u011filiminde oldu\u011funu da belirtmek gerekir.\nBulut tabanl\u0131 \u015firketler t\u00fcm zamanlar\u0131n\u0131 ve kaynaklar\u0131n\u0131 operasyonlar\u0131n\u0131 en son teknolojide tutmaya ay\u0131rabilir, bu da mevcut en geli\u015fmi\u015f ve g\u00fcncel \u00f6zelliklere sahip olma e\u011filiminde olduklar\u0131 anlam\u0131na gelir. <\/p>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">2 Operasyonel Maliyetleri Azalt\u0131n<\/h3>\n\n\n\n<p>\u0130yi bir \u015firket i\u00e7i IVR \u00e7\u00f6z\u00fcm\u00fc pahal\u0131 olabilir.\nHem de \u00e7ok pahal\u0131. <a href=\"https:\/\/www.quicksprout.com\/ivr-pricing\/\" target=\"_blank\" rel=\"noopener\">Tahminler<\/a>, en temel \u015firket i\u00e7i IVR kurulumunun bile birka\u00e7 bin dolar \u00f6n maliyete sahip oldu\u011funu ve \u00f6zellik ekledik\u00e7e h\u0131zla on binlere ve y\u00fcz binlere y\u00fckseldi\u011fini g\u00f6steriyor.   <\/p>\n\n\n\n<p>Ve bu, \u015firket i\u00e7i bir sunucunun \u00e7al\u0131\u015ft\u0131r\u0131lmas\u0131 i\u00e7in gereken genel giderleri ve devam eden bak\u0131m maliyetlerini hesaba katmadan yap\u0131l\u0131r.<\/p>\n\n\n\n<p>Buna kar\u015f\u0131n, bir bulut \u00e7\u00f6z\u00fcm\u00fc en geli\u015fmi\u015f IVR teknolojisine kullan\u0131c\u0131 ba\u015f\u0131na ayl\u0131k 16 $ gibi d\u00fc\u015f\u00fck bir \u00fccretle eri\u015fmenizi sa\u011flar.\nEn b\u00fcy\u00fck \u015firketler hari\u00e7 herkes i\u00e7in bu, \u00e7ok daha uygun maliyetlidir ve \u015firket i\u00e7i bir \u00e7\u00f6z\u00fcmden \u00e7ok daha fazla yat\u0131r\u0131m getirisi sa\u011flar.<br\/><a href=\"https:\/\/test-staging.cloudtalk.io\/ivr-phone-system-price\/\">IVR<\/a> maliyetleri ve farkl\u0131 sa\u011flay\u0131c\u0131lar\u0131n nas\u0131l kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131\u011f\u0131 hakk\u0131nda net bir fikir edinmek i\u00e7in <a href=\"https:\/\/test-staging.cloudtalk.io\/ivr-phone-system-price\/\">IVR fiyatland\u0131rma k\u0131lavuzumuza<\/a> g\u00f6z at\u0131n. <\/p>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">3 Personelin Uzaktan \u00c7al\u0131\u015fmas\u0131na \u0130zin Verin<\/h3>\n\n\n\n<p>Uzaktan \u00e7al\u0131\u015fma gelece\u011fin ta kendisi. <a href=\"https:\/\/buffer.com\/state-of-remote-work\/2023\" target=\"_blank\" rel=\"noopener\">Anketler ve \u00e7al\u0131\u015fmalar<\/a>, uzaktan ve hibrit \u00e7al\u0131\u015fanlar\u0131n odaklanmay\u0131 daha kolay bulduklar\u0131n\u0131, daha \u00fcretken olduklar\u0131n\u0131 ve yerinde \u00e7al\u0131\u015fanlara g\u00f6re daha iyi bir i\u015f-ya\u015fam dengesine sahip olduklar\u0131n\u0131 ortaya koymaktad\u0131r.\nBu da uzaktan \u00e7al\u0131\u015fmay\u0131 hem i\u015fverenler hem de \u00e7al\u0131\u015fanlar i\u00e7in son derece cazip k\u0131l\u0131yor. <\/p>\n\n\n\n<p>Ge\u00e7mi\u015fte, ileti\u015fim merkezi operasyonlar\u0131 \u015firket i\u00e7i modelle s\u0131n\u0131rl\u0131 oldu\u011funda, \u00e7a\u011fr\u0131 merkezi temsilcileri i\u00e7in uzaktan \u00e7al\u0131\u015fma m\u00fcmk\u00fcn de\u011fildi.\nBulut IVR ve di\u011fer bulutta bar\u0131nd\u0131r\u0131lan yaz\u0131l\u0131mlarda durum b\u00f6yle de\u011fil.   <\/p>\n\n\n\n<p>Bulut tabanl\u0131 bir IVR sistemi ile temsilcileriniz internet ba\u011flant\u0131s\u0131 olan d\u00fcnyan\u0131n neredeyse her yerinden \u00e7al\u0131\u015fabilir. <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/top-6-collaboration-tools-for-remote-teams-in-2022\/\">Uzak ekiplere y\u00f6nelik ara\u00e7lar<\/a>, b\u00fcy\u00fck mesafelerde i\u015fbirli\u011fine olanak tan\u0131r ve kullan\u0131labilirlik ile g\u00fcvenli\u011fi maksimum d\u00fczeyde tutar.  <\/p>\n\n\n\n<p>\u00c7a\u011fr\u0131 ve ileti\u015fim merkezi personeli art\u0131k fiziksel bir konuma ba\u011fl\u0131 kalmak zorunda de\u011fil.\nCloudTalk gibi arama \u00e7\u00f6z\u00fcmlerine eri\u015febilir ve nerede olurlarsa olsunlar \u00e7al\u0131\u015fmaya ba\u015flayabilirler. <\/p>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">4 Daha Kolay Yukar\u0131 ve A\u015fa\u011f\u0131 \u00d6l\u00e7eklendirme<\/h3>\n\n\n\n<p>\u00d6l\u00e7eklenebilirlik sand\u0131\u011f\u0131n\u0131zdan \u00e7ok daha \u00f6nemlidir.\n\u00d6l\u00e7eklendirilmesi zor bir yaz\u0131l\u0131ma yat\u0131r\u0131m yapmak, ekstra kesinti s\u00fcresi ve gelir kayb\u0131 da dahil olmak \u00fczere bir\u00e7ok <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/scalability-lost-revenue\/\">gizli maliyete<\/a> neden olur. <\/p>\n\n\n\n<p>Kesinti s\u00fcresini \u00f6rnek olarak ele al\u0131rsak, CloudTalk verileri, i\u015fletmelerin sadece yaz\u0131l\u0131m de\u011fi\u015ftirmekten kaynaklanan kesinti s\u00fcreleri nedeniyle <strong>ortalama 10.000 $ gelir kaybedebilece\u011fini <\/strong>g\u00f6stermektedir.\nKesinti s\u00fcresinin di\u011fer maliyetleriyle birlikte, \u015firketlerin \u00f6dedi\u011fi toplam bedel h\u0131zla art\u0131yor. <\/p>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-1024x576.png\" alt=\"Sekt&#xF6;r ba&#x15F;&#x131;na kesinti maliyetleri SaaS  \" class=\"wp-image-181048\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-88x50.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Bulut IVR ile bu bir sorun de\u011fildir.\nCloudTalk gibi sistemler, i\u015fletmeniz b\u00fcy\u00fcd\u00fck\u00e7e kolayl\u0131kla \u00f6l\u00e7eklenebilir.\n\u00c7o\u011fu zaman, aboneli\u011finizi y\u00fckseltmek kadar basittir.\n\u0130ster tek bir yeni kullan\u0131c\u0131 eklemeniz, ister i\u015finizi k\u0131talar aras\u0131nda geni\u015fletmeniz gereksin, bunu birka\u00e7 t\u0131klama ile yapabilirsiniz.   <\/p>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">5 Daha Fazla G\u00fcvenilirlik ve Daha \u0130yi Deste\u011fin Keyfini \u00c7\u0131kar\u0131n<\/h3>\n\n\n\n<p>Kesinti s\u00fcresi b\u00fcy\u00fck bir sorun olabilir.\n <a href=\"https:\/\/www.pingdom.com\/outages\/average-cost-of-downtime-per-industry\/\" target=\"_blank\" rel=\"noopener\">\u0130\u015fletmelerin %98&#8217;i<\/a> tek bir saatlik kesinti s\u00fcresinin 100.000 $&#8217;dan fazla \u00fcretkenlik kayb\u0131na mal oldu\u011funu s\u00f6ylemektedir.\nBu nedenle, IVR sisteminizin m\u00fcmk\u00fcn oldu\u011funca g\u00fcvenilir olmas\u0131 \u00f6nemlidir.  <\/p>\n\n\n\n<p>\u015eirket i\u00e7i IVR&#8217;\u0131n\u0131z \u00e7\u00f6kerse, ba\u015f\u0131n\u0131z belada demektir.\nHarika m\u00fchendisleriniz olsa bile, onlar sorunu \u00e7\u00f6zene kadar \u00f6nemli bir kesinti ya\u015fayacaks\u0131n\u0131z. <\/p>\n\n\n\n<p>Bulut IVR ile bu bir sorun de\u011fil.<\/p>\n\n\n\n<p>CloudTalk gibi bulut IVR sa\u011flay\u0131c\u0131lar\u0131 \u00e7al\u0131\u015fma s\u00fcresi garantisi sunar (CloudTalk&#8217;\u0131n \u00e7al\u0131\u015fma s\u00fcresi SLA&#8217;s\u0131 %99,99&#8217;dur), yani kendilerini g\u00fcvenilir bir hizmet vermeye adam\u0131\u015flard\u0131r.\nSistemi izlemek ve her \u015feyin olmas\u0131 gerekti\u011fi gibi \u00e7al\u0131\u015fmas\u0131n\u0131 sa\u011flamak i\u00e7in 7\/24 haz\u0131r m\u00fchendisleri vard\u0131r.\nAyr\u0131ca, bir \u015feylerin ters gitmesi durumunda devreye giren yedekleri de var.  <\/p>\n\n\n\n<p>Ayr\u0131ca, yaz\u0131l\u0131m\u0131n\u0131z veya aboneli\u011finizle ilgili bir sorun ya\u015farsan\u0131z, size yard\u0131mc\u0131 olabilecek deneyimli personele h\u0131zl\u0131 ve kolay bir \u015fekilde ula\u015fabilirsiniz.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Bulut IVR ile \u00d6l\u00e7eklenebilirlik, Esneklik ve G\u00fcvenilirli\u011fin Keyfini \u00c7\u0131kar\u0131n<\/h2>\n\n\n\n<p>Bulut IVR, \u015firket i\u00e7i alternatiflere g\u00f6re daha kolay \u00f6zelle\u015ftirilebilir ve \u00f6l\u00e7eklendirilebilir, ancak yine de g\u00fcvenilirlik ve g\u00fcvenlik a\u00e7\u0131s\u0131ndan bu eski sistemlerle e\u015fle\u015fir.\nVe t\u00fcm bunlar\u0131 ayl\u0131k abonelik gibi d\u00fc\u015f\u00fck bir maliyetle yap\u0131yor. <\/p>\n\n\n\n<p>\u0130\u015fletmenizle birlikte b\u00fcy\u00fcyecek benzersiz IVR teknolojisine eri\u015fmek i\u00e7in bug\u00fcn ileti\u015fime ge\u00e7in veya <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/cloudtalk-14-gunluk-ucretsiz-deneme\/\">\u00fccretsiz bir deneme ba\u015flat\u0131n<\/a>.<\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading ct-block-article-faq-header\">Bulut IVR SSS<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Bar\u0131nd\u0131r\u0131lan ve Bulut IVR Aras\u0131ndaki Fark Nedir?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/staging.cloudtalk.io\/blog\/hosted-ivr\/\" target=\"_blank\" rel=\"noopener\">Bar\u0131nd\u0131r\u0131lan IVR<\/a>, \u00fc\u00e7\u00fcnc\u00fc taraf bir sa\u011flay\u0131c\u0131 taraf\u0131ndan bar\u0131nd\u0131r\u0131lan bir IVR \u00e7\u00f6z\u00fcm\u00fcd\u00fcr.<br \/>\nBu, bulut IVR&#8217;de oldu\u011fu gibi bulutta olabilir, ancak kendi tesislerindeki fiziksel donan\u0131ma (sunuculara) da dayanabilir. <\/p>\n<p>Bulut IVR ise tamamen bulut i\u00e7inde var olur.<br \/>\n\u0130nternet Protokol\u00fc \u00dczerinden Ses (VoIP) gibi teknolojilerin kullan\u0131m\u0131yla \u00e7al\u0131\u015fan tamamen sanal bir \u00e7\u00f6z\u00fcmd\u00fcr.   <\/p>\n<p>Fiziksel donan\u0131ma ba\u011fl\u0131 olmad\u0131\u011f\u0131ndan, genellikle bar\u0131nd\u0131r\u0131lan veya \u015firket i\u00e7i IVR \u00e7\u00f6z\u00fcmlerinden \u00e7ok daha g\u00fcvenilirdir.<br \/>\nAyr\u0131ca d\u00fcnyan\u0131n her yerinden kolayca eri\u015filebilir. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">IVR Yapay Zeka Kullan\u0131yor mu?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Yapay zeka genellikle IVR sistemlerini daha ki\u015fiselle\u015ftirilmi\u015f, sezgisel ve etkili hale getirmek i\u00e7in kullan\u0131l\u0131r.<br \/>\n\u00d6rne\u011fin, m\u00fc\u015fteri konu\u015fmalar\u0131ndaki ba\u011flam ipu\u00e7lar\u0131n\u0131 yakalamak, m\u00fc\u015fterinin ihtiya\u00e7lar\u0131n\u0131 sezmek ve onlar\u0131 h\u0131zl\u0131 bir \u015fekilde do\u011fru ki\u015fiye veya hizmete y\u00f6nlendirmek i\u00e7in konu\u015fma yapay zekas\u0131 kullan\u0131labilir. <\/p>\n<p>CloudTalk, m\u00fc\u015fterilerin deneyimlerini geli\u015ftirmek, ekipleri desteklemek ve ileti\u015fim merkezi temsilcilerinin en iyi performans\u0131 g\u00f6stermelerine yard\u0131mc\u0131 olmak i\u00e7in yapay zekay\u0131 kullan\u0131r.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1673205890952\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">IVR \u00c7a\u011fr\u0131 Ak\u0131\u015f\u0131 Nedir?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>IVR \u00e7a\u011fr\u0131 ak\u0131\u015f\u0131, m\u00fc\u015fteri \u00e7a\u011fr\u0131lar\u0131n\u0131n y\u00f6nlendirildi\u011fi bir yoldur.<br \/>\n\u0130yi bir IVR sistemi bir dizi men\u00fc kullanacakt\u0131r.<br \/>\nIVR, gelen her arayanla bir dizi se\u00e7enek \u00fczerinden konu\u015facak ve cevaplar\u0131na g\u00f6re aramalar\u0131n\u0131 ak\u0131\u015f boyunca y\u00f6nlendirecektir.  <\/p>\n<p>CloudTalk ile, m\u00fc\u015fterilerinizin do\u011fru ki\u015fiye, hizmete veya departmana m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede ula\u015fmas\u0131na yard\u0131mc\u0131 olmak i\u00e7in kendi sezgisel, ki\u015fiselle\u015ftirilmi\u015f \u00e7a\u011fr\u0131 ak\u0131\u015flar\u0131n\u0131z\u0131 tasarlayabilirsiniz.<br \/>\nGeli\u015fmi\u015f bir yapay zeka destekli IVR ile birle\u015ftirilmi\u015f iyi tasarlanm\u0131\u015f bir \u00e7a\u011fr\u0131 ak\u0131\u015f\u0131, m\u00fc\u015fterilerinizin m\u00fcmk\u00fcn olan en iyi \u00e7a\u011fr\u0131 merkezi deneyimini elde etmelerine yard\u0131mc\u0131 olacakt\u0131r. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711628696876\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Bulut IVR Ba\u015fka Hangi Teknolojilerle Birlikte \u00c7al\u0131\u015f\u0131r?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Bulut IVR, di\u011fer \u00e7a\u011fr\u0131 ve ileti\u015fim merkezi teknolojileriyle birle\u015ftirildi\u011finde en iyi \u015fekilde \u00e7al\u0131\u015f\u0131r.<br \/>\n\u00d6zellikle, otomatik \u00e7a\u011fr\u0131 da\u011f\u0131t\u0131m\u0131 (ACD), konu\u015fma yapay zekas\u0131 ve ak\u0131ll\u0131 \u00e7a\u011fr\u0131 y\u00f6nlendirme, IVR ile birlikte m\u00fc\u015fteri yolculuklar\u0131n\u0131 kolayla\u015ft\u0131rmada etkili olabilir.   <\/p>\n<p>CloudTalk&#8217;un \u00e7\u00f6z\u00fcm\u00fc t\u00fcm bu teknolojileri i\u00e7erir ve Zendesk, Salesforce ve daha fazlas\u0131 gibi i\u015f ara\u00e7lar\u0131yla entegre olur.<br \/>\nBu, i\u015fletmenizin her b\u00f6l\u00fcm\u00fcnden analizler alman\u0131za ve t\u00fcm bu bilgi ve i\u00e7g\u00f6r\u00fcy\u00fc ileti\u015fimlerinize aktarman\u0131za olanak tan\u0131r. <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u00d6l\u00e7eklenebilirlik, esneklik, g\u00fcvenilirlik ve maliyet verimlili\u011fi modern yaz\u0131l\u0131mlar i\u00e7in alt\u0131n standartt\u0131r. T\u00fcm bunlar\u0131 \u015firket i\u00e7i \u00e7\u00f6z\u00fcmlerle elde edebilirsiniz, ancak bu&#8230;<\/p>\n","protected":false},"author":132,"featured_media":207611,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-232608","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/232608","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/users\/132"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/comments?post=232608"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/232608\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media\/207611"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media?parent=232608"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/categories?post=232608"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/tags?post=232608"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}