{"id":232468,"date":"2024-08-05T12:01:56","date_gmt":"2024-08-05T10:01:56","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/iletisim-merkezi-is-gucu-yonetimi-2024-icin-tam-kilavuz\/"},"modified":"2025-08-24T22:13:29","modified_gmt":"2025-08-24T20:13:29","slug":"iletisim-merkezi-is-gucu-yonetimi-2024-icin-tam-kilavuz","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/iletisim-merkezi-is-gucu-yonetimi-2024-icin-tam-kilavuz\/","title":{"rendered":"\u0130leti\u015fim Merkezi \u0130\u015f G\u00fcc\u00fc Y\u00f6netimi: 2026 \u0130\u00e7in Tam K\u0131lavuz"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">\u0130leti\u015fim Merkezi \u0130\u015fg\u00fcc\u00fc Y\u00f6netimi: Anlam\u0131 ve Faydalar\u0131<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\" style=\"border-radius:3px\">\u0130LET\u0130\u015e\u0130M SATI\u015e<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/tr\/cloudtalk-14-gunluk-ucretsiz-deneme\/\" style=\"border-radius:3px\">ARAMAYA BA\u015eLA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/SaaS-Marketing-Automation_-X-Essential-tools.png\" alt=\"\" class=\"wp-image-217891\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/SaaS-Marketing-Automation_-X-Essential-tools.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/SaaS-Marketing-Automation_-X-Essential-tools-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/SaaS-Marketing-Automation_-X-Essential-tools-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/SaaS-Marketing-Automation_-X-Essential-tools-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/SaaS-Marketing-Automation_-X-Essential-tools-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/SaaS-Marketing-Automation_-X-Essential-tools-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/SaaS-Marketing-Automation_-X-Essential-tools-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/SaaS-Marketing-Automation_-X-Essential-tools-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/SaaS-Marketing-Automation_-X-Essential-tools-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/SaaS-Marketing-Automation_-X-Essential-tools-88x50.png 88w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure><\/div>\n\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">En iyi ileti\u015fim merkezleri, m\u00fc\u015fteriyle ilk temaslar\u0131nda sorular\u0131n <a href=\"https:\/\/www.thinkhdi.com\/~\/media\/HDICorp\/Files\/Library-Archive\/Insider%20Articles\/First%20Contact%20Resolution.pdf\" target=\"_blank\" rel=\"noopener\">%90<\/a> &#8216;\u0131ndan fazlas\u0131n\u0131 \u00e7\u00f6z\u00fcme kavu\u015fturuyor.\nPeki bu sorular\u0131 bu kadar h\u0131zl\u0131 yan\u0131tlaman\u0131n p\u00fcf noktas\u0131 nedir? <\/p>\n\n\n\n<p>\u0130yi derecede stratejik planlama ve s\u00fcre\u00e7 optimizasyonu gerektirir.\n\u0130\u015fte \u0130leti\u015fim Merkezi \u0130\u015f G\u00fcc\u00fc Y\u00f6netimi burada devreye girer.\nBu makalede, ne oldu\u011fu, temel bile\u015fenleri, faydalar\u0131 ve en iyi uygulamalar\u0131 hakk\u0131nda bilgi edineceksiniz.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Anahtar \u00c7\u0131kar\u0131mlar:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0130leti\u015fim merkezi i\u015f g\u00fcc\u00fc y\u00f6netimi (WFM), kaynaklar\u0131 optimize etmek i\u00e7in personel ve zamanlamay\u0131 koordine eder.\n\u015eirketler, \u00e7a\u011fr\u0131 hacimlerini tahmin ederek ve temsilcileri uygun \u015fekilde planlayarak bekleme s\u00fcrelerini azaltabilir ve m\u00fc\u015fteri deneyimini iyile\u015ftirebilir. <\/li>\n\n\n\n<li>\u0130leti\u015fim merkezi i\u015fg\u00fcc\u00fc y\u00f6netiminin uygulanmas\u0131, <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/11-proven-ways-to-improve-customer-satisfaction\/\">geli\u015fmi\u015f m\u00fc\u015fteri memnuniyeti<\/a>, kolayla\u015ft\u0131r\u0131lm\u0131\u015f idari g\u00f6revler ve maliyet tasarrufu dahil olmak \u00fczere bir\u00e7ok olumlu sonuca yol a\u00e7ar.<\/li>\n\n\n\n<li>Olumlu bir \u00e7al\u0131\u015fma k\u00fclt\u00fcr\u00fcn\u00fc te\u015fvik etmek, program esnekli\u011fi sunmak ve temsilcileri \u00e7e\u015fitli beceriler konusunda \u00e7apraz e\u011fitmek gibi en iyi uygulamalar, ileti\u015fim merkezi verimlili\u011fini en \u00fcst d\u00fczeye \u00e7\u0131karmak i\u00e7in temel en iyi uygulamalard\u0131r.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u00c7a\u011fr\u0131 Merkezi \u0130\u015f G\u00fcc\u00fc Y\u00f6netimi Nedir?<\/strong><\/h2>\n\n\n\n<p>\u0130\u015fg\u00fcc\u00fc Y\u00f6netimi (WFM), verimlili\u011fi art\u0131rmak ve i\u015f hedeflerine ula\u015fmak i\u00e7in bir \u015firketin personelini ve kaynaklar\u0131n\u0131 stratejik olarak planlamay\u0131 ve organize etmeyi i\u00e7erir.\nDo\u011fru say\u0131da vas\u0131fl\u0131 \u00e7al\u0131\u015fan\u0131n do\u011fru zamanda ve yerde bulunmas\u0131n\u0131 sa\u011flamak i\u00e7in ekip \u00fcyelerinin planlanmas\u0131ndan olu\u015fur. <\/p>\n\n\n\n<p>Bir ileti\u015fim merkezinde, i\u015fg\u00fcc\u00fc y\u00f6netimi yaz\u0131l\u0131m\u0131 \u00e7a\u011fr\u0131 hacmini dikkate al\u0131r ve temsilcileri buna g\u00f6re planlayarak \u00e7a\u011fr\u0131lar\u0131 kar\u015f\u0131layacak yeterli say\u0131da temsilci olmas\u0131n\u0131 sa\u011flar.  <\/p>\n\n\n\n<p>Do\u011fru becerilere sahip do\u011fru temsilcilerin en \u00e7ok ihtiya\u00e7 duyulan zamanda \u00e7al\u0131\u015fmas\u0131n\u0131 garanti eder, b\u00f6ylece m\u00fc\u015fteriler m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede yard\u0131m al\u0131r.<\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">\u00c7a\u011fr\u0131 Merkezinizde Verimlili\u011fi Art\u0131rmak i\u00e7in Kan\u0131tlanm\u0131\u015f 10 Y\u00f6ntemi Ke\u015ffedin<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"635\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/ebook-Increase-productivity-in-call-center.svg\" alt=\"\" class=\"wp-image-177151\" style=\"object-fit:cover\"\/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/10-ways-to-increase-productivity-in-your-call-center\/\">\u00dccretsiz okuyun<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u0130leti\u015fim Merkezleri i\u00e7in \u0130\u015f G\u00fcc\u00fc Y\u00f6netiminin Faydalar\u0131<\/strong><\/h2>\n\n\n\n<p>Daha h\u0131zl\u0131 ve daha do\u011fru tahmin ve planlaman\u0131n yan\u0131 s\u0131ra, WFM&#8217;nin ileti\u015fim merkezlerine getirdi\u011fi baz\u0131 avantajlar \u015funlard\u0131r:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#1 M\u00fc\u015fteri Deneyimini \u0130yile\u015ftirin<\/strong><\/h3>\n\n\n\n<p>\u0130leti\u015fim merkezi i\u015fg\u00fcc\u00fc y\u00f6netimi yaz\u0131l\u0131m\u0131 kullan\u0131rsan\u0131z, ihtiyac\u0131n\u0131z olan \u00e7al\u0131\u015fan say\u0131s\u0131n\u0131 planlayabilir, i\u015f miktar\u0131n\u0131 tahmin edebilir ve programlar\u0131 etkili bir \u015fekilde d\u00fczenleyebilirsiniz.<\/p>\n\n\n\n<p>Nihayetinde, m\u00fc\u015fterilerinizin kulland\u0131\u011f\u0131n\u0131z t\u00fcm ileti\u015fim kanallar\u0131nda m\u00fckemmel hizmet almas\u0131n\u0131 sa\u011flars\u0131n\u0131z.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#2-\u0130dari G\u00f6revlerde Zaman Kazan\u0131n<\/strong><\/h3>\n\n\n\n<p>Yapay zeka, personel tahminlerini, \u00e7a\u011fr\u0131 hacimlerini ve temsilci kullan\u0131labilirli\u011fini dikkate ald\u0131\u011f\u0131ndan, temsilcilerin planlanmas\u0131 ve atanmas\u0131 gibi idari g\u00f6revler i\u00e7in harcanan zaman azal\u0131r.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#3 \u0130\u015f Tatminini Art\u0131r\u0131n<\/strong><\/h3>\n\n\n\n<p>K\u00f6t\u00fc ekip y\u00f6netimi personel say\u0131s\u0131n\u0131n yetersiz kalmas\u0131na yol a\u00e7arak acenteler \u00fczerinde daha fazla bask\u0131 yaratabilir ve onlar\u0131n refah\u0131n\u0131 ve i\u015f memnuniyetini etkileyebilir.\nBu durum yorgunlu\u011fa yol a\u00e7arak devams\u0131zl\u0131klara, hastal\u0131klara ve hatta istifalara neden olabilir. <\/p>\n\n\n\n<p>Bir ara\u015ft\u0131rmaya g\u00f6re, \u00e7a\u011fr\u0131 merkezlerindeki i\u015f g\u00fcc\u00fc devir oran\u0131 <a href=\"https:\/\/www.techrepublic.com\/article\/call-center-statistics\/\" target=\"_blank\" rel=\"noopener\">%30 ila %45 aras\u0131nda<\/a> de\u011fi\u015fmektedir ve bu oran di\u011fer sekt\u00f6rlerden daha y\u00fcksektir.<\/p>\n\n\n\n<p>Benzer \u015fekilde, a\u015f\u0131r\u0131 personel al\u0131m\u0131 motivasyon ve ba\u011fl\u0131l\u0131\u011f\u0131n azalmas\u0131na yol a\u00e7arak i\u015f memnuniyetini de olumsuz etkileyebilir.<\/p>\n\n\n\n<p>\u0130leti\u015fim merkezleri i\u00e7in i\u015fg\u00fcc\u00fc y\u00f6netimi yaz\u0131l\u0131m\u0131 ile ka\u00e7 temsilciye ihtiyac\u0131n\u0131z oldu\u011funu do\u011fru bir \u015fekilde tahmin edebilirsiniz.\nBu, d\u00fczenli programlar olu\u015fturman\u0131za ve a\u015f\u0131r\u0131 y\u00fcklenmeyi \u00f6nlemenize olanak tan\u0131r, bu da \u00e7al\u0131\u015fan memnuniyetini ve elde tutmay\u0131 art\u0131r\u0131r. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#4 Tasarruf Edin<\/strong><\/h3>\n\n\n\n<p>Etkili \u00e7al\u0131\u015fan y\u00f6netimi, ka\u00e7 \u00e7al\u0131\u015fana ihtiyac\u0131n\u0131z oldu\u011funu daha do\u011fru bir \u015fekilde tahmin edebilece\u011finiz i\u00e7in giderleri daha iyi kontrol etmenize de yard\u0131mc\u0131 olur.\nAyr\u0131ca, gerekli olmad\u0131\u011f\u0131nda \u00e7ok fazla ki\u015finin \u00e7al\u0131\u015fmas\u0131yla kaynak israf\u0131n\u0131 da \u00f6nlersiniz. <\/p>\n\n\n\n<p>Dahas\u0131, \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131 mutlu ve memnun tutarak, temsilcilerinizi de\u011fi\u015ftirmek i\u00e7in i\u015fe alma s\u00fcre\u00e7lerinde tasarruf edebilirsiniz.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#5 Uyumlulu\u011fu Sa\u011flay\u0131n<\/strong><\/h3>\n\n\n\n<p>\u0130leti\u015fim merkezleri i\u00e7in i\u015fg\u00fcc\u00fc y\u00f6netim sistemleri (WFM), \u00e7al\u0131\u015fanlar\u0131n programlar\u0131na uymalar\u0131n\u0131 ve \u00e7al\u0131\u015fma y\u00f6netmeliklerine g\u00f6re mola ve tatil yapmalar\u0131n\u0131 garanti eder.<\/p>\n\n\n\n<p>Bu \u015fekilde olas\u0131 para cezalar\u0131n\u0131 ve s\u00fcrprizleri \u00f6nleyebilirsiniz.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u0130leti\u015fim Merkezi \u0130\u015fg\u00fcc\u00fc Y\u00f6netiminin 5 Temel Bile\u015feni<\/strong><\/h2>\n\n\n\n<p>Verimli bir \u00e7a\u011fr\u0131 merkezi i\u015fg\u00fcc\u00fc y\u00f6netim sistemi olu\u015fturmak, birka\u00e7 temel bile\u015fene sahip olmaya dayan\u0131r.\nBu bile\u015fenler, personel al\u0131m\u0131, zamanlama ve performans takibinin <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/2024-yilinda-cagri-merkezi-operasyonlarini-yonetmek-icin-14-uygulama\/\">\u00e7a\u011fr\u0131 merkezi operasyonlar\u0131n\u0131n talepleriyle<\/a> uyumlu olmas\u0131n\u0131 sa\u011flar. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#1. Tahmin<\/strong><\/h3>\n\n\n\n<p>Tahmin, gelecekteki \u00e7a\u011fr\u0131 hacminin ve bu \u00e7a\u011fr\u0131lar\u0131 kar\u015f\u0131lamak i\u00e7in gereken m\u00fc\u015fteri temsilcisi say\u0131s\u0131n\u0131n tahmin edilmesini i\u00e7erir.\nPersonel ihtiya\u00e7lar\u0131n\u0131 tahmin etmek i\u00e7in mevsimsel zirveler, hacim e\u011filimleri ve y\u0131ldan y\u0131la de\u011fi\u015fikliklere ili\u015fkin ge\u00e7mi\u015f verileri kullan\u0131r. <\/p>\n\n\n\n<p><strong>Tahmin, gerekli temsilci say\u0131s\u0131n\u0131n planlanmas\u0131na yard\u0131mc\u0131 olarak, a\u015f\u0131r\u0131 bekleme s\u00fcreleri olmadan \u00e7a\u011fr\u0131 hacimlerini ele almak i\u00e7in her zaman yeterli personel olmas\u0131n\u0131 sa\u011flar<\/strong>.\nBu, m\u00fc\u015fteri \u00e7a\u011fr\u0131lar\u0131n\u0131n derhal yan\u0131tlanmas\u0131n\u0131 garanti ederek deneyimlerini ve memnuniyetlerini art\u0131r\u0131r. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#2. \u00c7izelgeleme  <\/strong><\/h3>\n\n\n\n<p>Tahmin yapt\u0131ktan sonra, ileti\u015fim merkezinizin programlar\u0131n\u0131 haz\u0131rlamak i\u00e7in toplanan verileri kullanma zaman\u0131 gelmi\u015ftir.\nProgramlama, tahmin edilen \u00e7a\u011fr\u0131 hacmini kar\u015f\u0131lamak i\u00e7in gereken vardiya say\u0131s\u0131n\u0131 ve saatleri planlamay\u0131 i\u00e7erir. <\/p>\n\n\n\n<p><strong>Etkili planlama, hizmet seviyelerini kar\u015f\u0131lamak i\u00e7in do\u011fru say\u0131da e\u011fitimli temsilcinin do\u011fru zamanlarda haz\u0131r bulunmas\u0131n\u0131 sa\u011flar<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#3 Temsilci Atama<\/strong><\/h3>\n\n\n\n<p>Planlamadan sonraki ad\u0131m, temsilcilerinizi deneyimlerine, uzmanl\u0131klar\u0131na, becerilerine ve vardiya tercihlerine g\u00f6re vardiyalara atamakt\u0131r.\nTemsilcileri bu hususlara g\u00f6re atamak, temsilcilerinizin verimlili\u011fini en \u00fcst d\u00fczeye \u00e7\u0131karman\u0131za yard\u0131mc\u0131 olacakt\u0131r.   <\/p>\n\n\n\n<p>Bir yandan,<strong> her temsilci en \u00e7ok katk\u0131da bulunabilece\u011fi ve en verimli olabilece\u011fi alanda \u00e7al\u0131\u015f\u0131r<\/strong>.\n\u00d6te yandan, <strong>temsilciler ki\u015fisel tercihleri dikkate al\u0131nd\u0131\u011f\u0131nda da mutlu<\/strong> bir \u015fekilde \u00e7al\u0131\u015facaklard\u0131r. <\/p>\n\n\n\n<p>\u00d6rne\u011fin, ileti\u015fim merkezinizin teknik yard\u0131ma, faturaland\u0131rma deste\u011fine ve yeni \u00fcr\u00fcnlerle ilgili sorulara ihtiya\u00e7 duyan m\u00fc\u015fterilerden y\u00fcksek miktarda \u00e7a\u011fr\u0131 ald\u0131\u011f\u0131n\u0131 d\u00fc\u015f\u00fcn\u00fcn.<\/p>\n\n\n\n<p>Atamalar\u0131 yapmak i\u00e7in a\u015fa\u011f\u0131daki fakt\u00f6rler g\u00f6z \u00f6n\u00fcnde bulundurulacakt\u0131r:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Uygunluk ve beceriler:<\/strong> Her bir temsilcinin m\u00fcsaitlik durumu ve becerileri hakk\u0131nda bilgi toplan\u0131r.\n\u00d6rne\u011fin, baz\u0131 temsilciler teknik destek konusunda uzmanken, di\u011ferleri faturaland\u0131rma konusunda uzmanla\u015fm\u0131\u015ft\u0131r. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u0130\u015fg\u00fcc\u00fc Y\u00f6netmelikleri:<\/strong> Programlar, mola s\u00fcreleri ve azami \u00e7al\u0131\u015fma saatleri gibi \u00e7al\u0131\u015fma y\u00f6netmeliklerine uygun olmal\u0131d\u0131r.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Temsilci Tercihleri:<\/strong> Tercih edilen programlar veya ki\u015fisel taahh\u00fctler nedeniyle m\u00fcsaitlik k\u0131s\u0131tlamalar\u0131 gibi temsilcilerin ki\u015fisel tercihlerine dikkat edin.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#4 G\u00fcnl\u00fck Y\u00f6netim<\/strong><\/h3>\n\n\n\n<p>\u0130leti\u015fim merkezi gibi h\u0131zl\u0131 tempolu bir ortamda beklenmedik olaylar ka\u00e7\u0131n\u0131lmazd\u0131r.<\/p>\n\n\n\n<p>Bu nedenle s\u00fcperviz\u00f6rler, g\u00fcnl\u00fck operasyonlarda \u00f6ng\u00f6r\u00fclemeyen durumlar meydana gelirse ilk planlamay\u0131 ayarlamal\u0131d\u0131r.\n\u00d6rne\u011fin, \u00e7a\u011fr\u0131 hacminde \u015fa\u015f\u0131rt\u0131c\u0131 bir art\u0131\u015f ya da (hastal\u0131k nedeniyle) temsilci devams\u0131zl\u0131\u011f\u0131 olabilir. <\/p>\n\n\n\n<p>Bunu yapmak i\u00e7in, ger\u00e7ek zamanl\u0131 verileri s\u00fcrekli olarak izlemek ve y\u00fcksek kaliteli bir deneyim sa\u011flamak ve ek i\u015f y\u00fck\u00fcn\u00fc kald\u0131racak yeterli say\u0131da temsilci olmas\u0131n\u0131 sa\u011flamak i\u00e7in temsilci programlar\u0131n\u0131 ayarlamak \u00e7ok \u00f6nemlidir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#5 Performans Verisi<\/strong><\/h3>\n\n\n\n<p>Ekibinizin performans\u0131n\u0131 \u00f6l\u00e7mek \u00e7e\u015fitli nedenlerden dolay\u0131 \u00f6nemlidir.\n\u00c7\u00f6z\u00fcm oran\u0131 veya vazge\u00e7me oran\u0131 gibi metrikleri takip ederek ekibinizin g\u00fc\u00e7l\u00fc ve zay\u0131f y\u00f6nlerini belirleyebilir ve hangi alanlarda iyile\u015ftirme yapabilece\u011finizi g\u00f6rebilirsiniz. <\/p>\n\n\n\n<p>Bir ileti\u015fim merkezi i\u015f g\u00fcc\u00fc y\u00f6netimi \u00e7\u00f6z\u00fcm\u00fcndeki raporlama ve analiz ara\u00e7lar\u0131n\u0131 kullanarak ekibinizin performans\u0131n\u0131 kapsaml\u0131 bir \u015fekilde anlayabilirsiniz.<\/p>\n\n\n\n<p>Sonu\u00e7 olarak,<strong> ekibinizin performans\u0131n\u0131 d\u00fczenli olarak \u00f6l\u00e7erseniz, verimliliklerini ve m\u00fc\u015fteri memnuniyetini art\u0131rabilir ve genel kurumsal ba\u015far\u0131y\u0131 art\u0131rabilirsiniz<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u0130leti\u015fim Merkezi \u0130\u015fg\u00fcc\u00fc Y\u00f6netiminin Temel Ara\u00e7lar\u0131<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u0130\u015fg\u00fcc\u00fc y\u00f6netim yaz\u0131l\u0131m\u0131<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/call-center-workforce-management-solution\/\">\u0130\u015f g\u00fcc\u00fc y\u00f6netimi yaz\u0131l\u0131m\u0131,<\/a> a\u015fa\u011f\u0131daki gibi \u00f6zellikler sayesinde ekibinizi planlaman\u0131za, e\u011fitmenize ve <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/cagri-merkezi-optimizasyonu-2024te-basari-icin-ipuclari\/\">\u00e7a\u011fr\u0131 merkezi<\/a> i\u015f ak\u0131\u015f\u0131n\u0131z\u0131 tek bir platformdan <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/cagri-merkezi-optimizasyonu-2024te-basari-icin-ipuclari\/\">optimize<\/a> etmenize olanak tan\u0131r:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/blog\/what-is-automatic-call-distribution-acd-7-signs-that-you-need-it\/\"><strong>Otomatik \u00c7a\u011fr\u0131 Da\u011f\u0131t\u0131c\u0131 (ACD)<\/strong><\/a><strong>: <\/strong>Bu sistem, gelen t\u00fcm \u00e7a\u011fr\u0131lar\u0131 \u00f6nceden tan\u0131mlanm\u0131\u015f da\u011f\u0131t\u0131m kurallar\u0131na g\u00f6re otomatik olarak belirli kurumsal departmanlara veya temsilcilere y\u00f6nlendirir.\nSorular\u0131n uygun ki\u015filer taraf\u0131ndan ele al\u0131nmas\u0131n\u0131 sa\u011flayarak her aramada zaman kazand\u0131r\u0131r. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Otomatik \u00c7eviriciler: <\/strong>Arama kampanyalar\u0131n\u0131z\u0131 d\u00fczenlemenize olanak tan\u0131yan <a href=\"https:\/\/test-staging.cloudtalk.io\/?page_id=296734\">Power Dial<\/a>ers veya tek bir t\u0131klamayla web sitelerinden veya CRM&#8217;lerden telefon numaralar\u0131n\u0131 i\u00e7e aktarman\u0131za olanak tan\u0131yan <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/akilli-cevirici\/\">Smart<\/a> Dialers gibi farkl\u0131 t\u00fcrleri vard\u0131r.\nBu, temsilcilerinize manuel arama i\u00e7in zaman kazand\u0131r\u0131r ve m\u00fc\u015fterilere veya potansiyel m\u00fc\u015fterilere hizmet vermeye odaklanmalar\u0131n\u0131 sa\u011flar. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Analizler: <\/strong> <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/analitik\/\">Analytics<\/a> ile toplam aramalar, toplam cevaplanan aramalar, ortalama konu\u015fma s\u00fcresi ve cevaps\u0131z aramalar gibi ger\u00e7ek zamanl\u0131 verileri g\u00f6r\u00fcnt\u00fcleyebilirsiniz.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/skill-based-routing\/\"><strong>Beceri Tabanl\u0131 Y\u00f6nlendirme<\/strong><\/a><strong>:<\/strong> M\u00fc\u015fteri \u00e7a\u011fr\u0131lar\u0131n\u0131 uygun beceri setine sahip temsilcilere ataman\u0131z\u0131 sa\u011flar.\nBu, ilk temas \u00e7\u00f6z\u00fcm\u00fcn\u00fc iyile\u015ftirir ve genel m\u00fc\u015fteri deneyimini geli\u015ftirir. <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>M\u00fc\u015fteri \u0130li\u015fkileri Y\u00f6netimi (CRM) Yaz\u0131l\u0131m\u0131<\/strong><\/h3>\n\n\n\n<p>M\u00fc\u015fteri \u0130li\u015fkileri Y\u00f6netimi (CRM) yaz\u0131l\u0131m\u0131, m\u00fc\u015fteri hizmetleri merkezlerinde \u00e7e\u015fitli nedenlerden dolay\u0131 \u00e7ok \u00f6nemlidir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Temsilciler i\u00e7in birle\u015fik masa\u00fcst\u00fc: <\/strong>Temsilciler, farkl\u0131 pencereler aras\u0131nda ge\u00e7i\u015f yapmadan ihtiya\u00e7 duyduklar\u0131 t\u00fcm ara\u00e7lara tek bir ekrandan eri\u015febilir, bu da verimliliklerini art\u0131r\u0131r ve hatalar\u0131 azalt\u0131r.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ki\u015fiselle\u015ftirilmi\u015f etkile\u015fimler: <\/strong>M\u00fc\u015fteri sorular\u0131, dil, konum ve \u00f6nceki konu\u015fmalara g\u00f6re otomatik olarak en uygun temsilciye atanabilir.\nBu, daha iyi m\u00fc\u015fteri hizmeti sa\u011flar. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>T\u00fcm kanallarda tutarl\u0131 destek: <\/strong>CRM verileri telefon, e-posta ve sohbet gibi t\u00fcm ileti\u015fim kanallar\u0131nda payla\u015f\u0131l\u0131r.\nBu, m\u00fc\u015fteri nas\u0131l ileti\u015fim kurmu\u015f olursa olsun, temsilcilerin her zaman daha \u00f6nce ne oldu\u011funu bildi\u011fi anlam\u0131na gelir. <\/li>\n<\/ul>\n\n\n\n<p>Ayr\u0131ca, <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/entegrasyonlar\/\">CRM ara\u00e7lar\u0131n\u0131z\u0131<\/a> i\u015f g\u00fcc\u00fc y\u00f6netimi ileti\u015fim merkezi yaz\u0131l\u0131m\u0131yla <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/entegrasyonlar\/\">entegre<\/a> ederseniz, her ikisinin de avantajlar\u0131n\u0131 elde edersiniz: s\u00fcre\u00e7leri kolayla\u015ft\u0131rmak ve temsilci verimlili\u011fini art\u0131rmak.<\/p>\n\n\n\n<div class=\"wp-block-group blog-related-posts\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h6 class=\"wp-block-heading\">\u00d6nerilen makaleler<\/h6>\n\n\n\n<div class=\"wp-block-group side-text\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Tavsiye edilir<\/p>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/cagri-merkezi-izleme-7-uygulama-faydalar-ve-araclar\/\"><\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/cagri-merkezi-izleme-7-uygulama-faydalar-ve-araclar\/\">\u00c7a\u011fr\u0131 Merkezi \u0130zleme<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/cagri-merkezi-raporlama-kesin-kilavuzunuz-2024\/\"><\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/cagri-merkezi-raporlama-kesin-kilavuzunuz-2024\/\">\u00c7a\u011fr\u0131 Merkezi Raporlama<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/cagri-merkezi-otomasyonu-tanim-faydalar-turler-ve-daha-fazlasi\/\"><\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/cagri-merkezi-otomasyonu-tanim-faydalar-turler-ve-daha-fazlasi\/\">\u00c7a\u011fr\u0131 Merkezi Otomasyonu<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\"><\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\">\u00c7a\u011fr\u0131 Merkezi Ko\u00e7lu\u011fu<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u0130leti\u015fim Merkezi \u0130\u015fg\u00fcc\u00fc Y\u00f6netimi En \u0130yi Uygulamalar\u0131<\/strong><\/h2>\n\n\n\n<p>\u0130\u015f g\u00fcc\u00fcn\u00fcz\u00fc g\u00fc\u00e7lendirmek ve kurumsal ba\u015far\u0131y\u0131 art\u0131rmak i\u00e7in bu ipu\u00e7lar\u0131n\u0131 izleyin:  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#1. Olumlu Bir \u00c7al\u0131\u015fma K\u00fclt\u00fcr\u00fcn\u00fc Te\u015fvik Edin<\/strong><\/h3>\n\n\n\n<p>\u00c7al\u0131\u015fanlar kendilerine de\u011fer verildi\u011fini hissettiklerinde, kendilerine verilen programlara uymak ve i\u015fleriyle ilgilenmek i\u00e7in daha fazla motive olurlar.<\/p>\n\n\n\n<p>Bu takdir duygusu, \u00fcstlerin takdiri veya \u015firket i\u00e7inde mesleki geli\u015fim ve ilerleme deste\u011fi gibi \u00e7e\u015fitli kaynaklardan gelebilir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#2 Program Esnekli\u011fi Sunar<\/strong><\/h3>\n\n\n\n<p>\u00c7al\u0131\u015fanlar\u0131n\u0131za programlar\u0131nda biraz esneklik sa\u011flaman\u0131z \u00f6nemlidir, b\u00f6ylece ki\u015fisel ve i\u015f ya\u015famlar\u0131n\u0131 daha iyi dengeleyebilirler.\nBu sadece i\u015f memnuniyetlerini art\u0131rmakla kalmaz, ayn\u0131 zamanda \u00fcretkenliklerini de art\u0131r\u0131r. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#3 \u00c7apraz Fonksiyonel Becerilerde E\u011fitim<\/strong><\/h3>\n\n\n\n<p>\u00c7al\u0131\u015fanlar\u0131n\u0131z\u0131 farkl\u0131 alanlarda e\u011fitmek, farkl\u0131 sorular\u0131 ele almalar\u0131n\u0131 sa\u011flar.\nYo\u011fun zamanlarda veya yeterli personel olmad\u0131\u011f\u0131nda ger\u00e7ekten faydal\u0131d\u0131r. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#4<\/strong> <strong>Kullan\u0131labilirli\u011fi D\u00fc\u015f\u00fcn\u00fcn<\/strong><\/h3>\n\n\n\n<p>\u00c7al\u0131\u015fanlar\u0131n\u0131z\u0131n molalar, toplant\u0131lar, e\u011fitimler vb. nedenlerle ne zaman \u00e7a\u011fr\u0131lara cevap veremeyece\u011fini g\u00f6z \u00f6n\u00fcnde bulundurun.\nBu durumu g\u00f6z ard\u0131 etmeniz, personelinizin eksik kalmas\u0131na ve \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131n bunalm\u0131\u015f hissetmesine neden olabilir. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#5 D\u00fc\u015f\u00fck Hacimli D\u00f6nemler i\u00e7in Faaliyetleri Planlay\u0131n<\/strong><\/h3>\n\n\n\n<p>\u00c7al\u0131\u015fanlar\u0131n\u0131z\u0131 daha az yo\u011fun zamanlarda me\u015fgul, motive ve \u00fcretken tutmak i\u00e7in etkinlikleri \u00f6nceden planlayabilirsiniz.<\/p>\n\n\n\n<p>Web seminerlerine kat\u0131lmak veya ilgili sekt\u00f6r makalelerini okumak gibi mesleki geli\u015fim faaliyetlerini te\u015fvik edebilirsiniz.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#6 Ger\u00e7ek Zamanl\u0131 Analiz Kullan\u0131n<\/strong><\/h3>\n\n\n\n<p>\u00c7al\u0131\u015fanlar\u0131n\u0131z\u0131n m\u00fcsaitlik durumunu ve \u00e7a\u011fr\u0131 hacmini s\u00fcrekli olarak <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/cagri-merkezi-izleme-7-uygulama-faydalar-ve-araclar\/\">izlemek<\/a>, uzun bekleme s\u00fcrelerini ve terk edilen \u00e7a\u011fr\u0131lar\u0131 \u00f6nlemek i\u00e7in programlar\u0131 ve atamalar\u0131 h\u0131zl\u0131 bir \u015fekilde ayarlaman\u0131z\u0131 sa\u011flar.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>CloudTalk ile \u0130leti\u015fim Merkezi Verimlili\u011fini En \u00dcst D\u00fczeye \u00c7\u0131kar\u0131n<\/strong><\/h2>\n\n\n\n<p>\u00d6zetle, \u0130leti\u015fim Merkezi \u0130\u015f G\u00fcc\u00fc Y\u00f6netimi (WFM), m\u00fc\u015fteri ihtiya\u00e7lar\u0131n\u0131 kar\u015f\u0131lamak i\u00e7in personeli etkili bir \u015fekilde planlayarak verimlili\u011fi optimize eder.  <\/p>\n\n\n\n<p>Zaman\u0131nda hizmet sa\u011flar, memnuniyeti art\u0131r\u0131r, zaman ve para tasarrufu sa\u011flar.\nPozitif \u00e7al\u0131\u015fma k\u00fclt\u00fcr\u00fc ve ger\u00e7ek zamanl\u0131 analiz gibi en iyi uygulamalar\u0131 takip ederek bu avantajlardan yararlanabilirsiniz. <\/p>\n\n\n\n<p>Cloudtalk&#8217;un \u00c7a\u011fr\u0131 Merkezi \u0130\u015f G\u00fcc\u00fc Y\u00f6netim Yaz\u0131l\u0131m\u0131 ile kurulu\u015funuzun \u00fcretkenli\u011fini art\u0131r\u0131n.\nKurulu\u015funuzun b\u00fcy\u00fcmesini h\u0131zland\u0131rmak i\u00e7in planlama, ko\u00e7luk ve i\u015f ak\u0131\u015f\u0131 optimizasyonunu tek bir yerde d\u00fczenleyin.   <\/p>\n\n\n\n<p>A\u015fa\u011f\u0131daki d\u00fc\u011fmeye t\u0131klayarak daha fazla bilgi edinin.<\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel is-style-no-image\" style=\"background-color:#050e4c\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color has-link-color wp-elements-8b9911895268db8307c15252c0a516cf\">\u00c7a\u011fr\u0131 Merkezi \u0130\u015fg\u00fcc\u00fc Y\u00f6netimi Yaz\u0131l\u0131m\u0131 ile Ba\u015far\u0131y\u0131 Kolayla\u015ft\u0131r\u0131n<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link has-white-color has-white-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/call-center-workforce-management-solution\/\">Daha Fazla Bilgi<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading ct-block-article-faq-header\"><strong>SSS<\/strong><\/h3>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>WFM ve WFO aras\u0131ndaki fark nedir?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u0130\u015fg\u00fcc\u00fc Y\u00f6netimi (WFM) personel ve programlar\u0131n y\u00f6netilmesini i\u00e7erirken, \u0130\u015fg\u00fcc\u00fc Optimizasyonu (WFO) genel ileti\u015fim merkezi performans\u0131n\u0131n iyile\u015ftirilmesini i\u00e7erir.  <\/p>\n<p>WFM tahmin ve zamanlamay\u0131 y\u00f6netirken, WFO operasyonlar\u0131 geli\u015ftirmek i\u00e7in Kalite Y\u00f6netimi, Performans Y\u00f6netimi, E\u011fitim, Konu\u015fma Analiti\u011fi ve Masa\u00fcst\u00fc Analiti\u011fini i\u00e7erir.<br \/>\nWFM, WFO&#8217;nun bir par\u00e7as\u0131d\u0131r ve daha iyi temsilci y\u00f6netimine odaklan\u0131r. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1717419675737\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Neden \u00fc\u00e7\u00fcnc\u00fc taraf bir i\u015fg\u00fcc\u00fc y\u00f6netim platformunu tercih etmelisiniz?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u00dc\u00e7\u00fcnc\u00fc taraf bir i\u015fg\u00fcc\u00fc y\u00f6netim platformunun temel avantajlar\u0131, artan verimlilik, daha iyi analitik, azalan uyum riskleri ve iyile\u015ftirilmi\u015f temsilci kat\u0131l\u0131m\u0131d\u0131r &#8211; bunlar\u0131n t\u00fcm\u00fc ileti\u015fim merkezi operasyonlar\u0131 ve performans\u0131 \u00fczerinde \u00f6nemli bir olumlu etkiye sahip olabilir<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>En iyi ileti\u015fim merkezleri, m\u00fc\u015fteriyle ilk temaslar\u0131nda sorular\u0131n %90 &#8216;\u0131ndan fazlas\u0131n\u0131 \u00e7\u00f6z\u00fcme kavu\u015fturuyor. Peki bu sorular\u0131 bu kadar h\u0131zl\u0131 yan\u0131tlaman\u0131n&#8230;<\/p>\n","protected":false},"author":130,"featured_media":217916,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[518],"tags":[],"class_list":["post-232468","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-tr"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/232468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/users\/130"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/comments?post=232468"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/232468\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media\/217916"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media?parent=232468"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/categories?post=232468"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/tags?post=232468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}