{"id":232228,"date":"2024-08-01T20:38:14","date_gmt":"2024-08-01T18:38:14","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/musteri-hizmetleri-icin-sms-ornekler-ve-en-iyi-uygulamalar\/"},"modified":"2024-08-14T10:24:31","modified_gmt":"2024-08-14T08:24:31","slug":"musteri-hizmetleri-icin-sms-ornekler-ve-en-iyi-uygulamalar","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/musteri-hizmetleri-icin-sms-ornekler-ve-en-iyi-uygulamalar\/","title":{"rendered":"M\u00fc\u015fteri Hizmetleri i\u00e7in SMS: \u00d6rnekler ve En \u0130yi Uygulamalar"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">M\u00fc\u015fteri Hizmetleri i\u00e7in SMS: Faydalar, En \u0130yi Uygulamalar + 8 \u00d6rnek<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\" style=\"border-radius:3px\">\u0130LET\u0130\u015e\u0130M SATI\u015e<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/tr\/cloudtalk-14-gunluk-ucretsiz-deneme\/\" style=\"border-radius:3px\">\u00dcCRETS\u0130Z DENEY\u0130N<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration.svg\" alt=\"\" class=\"wp-image-214595\"\/><\/figure>\n\n\n\n<p class=\"has-medium-font-size\">\u0130\u015f ileti\u015fiminize <a href=\"https:\/\/www.smscomparison.com\/sms-statistics\/\" target=\"_blank\" rel=\"noopener\">%98<\/a> gibi etkileyici bir <a href=\"https:\/\/www.smscomparison.com\/sms-statistics\/\" target=\"_blank\" rel=\"noopener\">a\u00e7\u0131kl\u0131k oran\u0131<\/a> m\u0131 eklemek istiyorsunuz?\nM\u00fc\u015fteri hizmetleri i\u00e7in SMS&#8217;i entegre etmeyi d\u00fc\u015f\u00fcn\u00fcn. <\/p>\n\n\n\n<p>Neden? \u00c7\u00fcnk\u00fc bir k\u0131sa mesaj ald\u0131\u011f\u0131m\u0131zda, genellikle do\u011frudan telefon ekran\u0131m\u0131zda g\u00f6r\u00fcn\u00fcr.\nHerhangi bir uygulama a\u00e7maya gerek yoktur.\nBu da mesaj\u0131n g\u00f6r\u00fclme ve yan\u0131tlanma olas\u0131l\u0131\u011f\u0131n\u0131 art\u0131r\u0131r.  <\/p>\n\n\n\n<p>Bu \u015fekilde, daha az zaman ve para harcayarak d\u00f6n\u00fc\u015f\u00fcmleri art\u0131rabilir, b\u00f6ylece yat\u0131r\u0131m getirisini y\u00fckseltebilirsiniz.<\/p>\n\n\n\n<p>Dolay\u0131s\u0131yla, stratejinizde k\u0131sa mesajlar\u0131 nas\u0131l kullanaca\u011f\u0131n\u0131z\u0131 bilirseniz, g\u00fc\u00e7l\u00fc bir sat\u0131\u015f arac\u0131 olabilirler.<\/p>\n\n\n\n<p>Bunlardan en iyi \u015fekilde nas\u0131l yararlanaca\u011f\u0131n\u0131z\u0131 merak ediyor musunuz?\nO zaman buralarda tak\u0131l\u0131n. <\/p>\n\n\n\n<p>Bu makalede, m\u00fc\u015fteri hizmetleri SMS&#8217;lerinin avantajlar\u0131n\u0131 ve en iyi uygulamalar\u0131n\u0131 inceleyece\u011fiz.\nBunun da \u00f6tesinde, do\u011frudan pazarlama ve ileti\u015fim stratejinize uygulayabilece\u011finiz 8 k\u0131sa mesaj \u015fablonumuz var. <\/p>\n\n\n\n<p><strong>Anahtar \u00c7\u0131kar\u0131mlar:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SMS&#8217;in \u00e7ok kanall\u0131 m\u00fc\u015fteri hizmetlerine entegre edilmesi, h\u0131zl\u0131 ve etkili ileti\u015fim, memnuniyetin art\u0131r\u0131lmas\u0131, m\u00fc\u015fteri ihtiya\u00e7lar\u0131na ba\u011fl\u0131l\u0131\u011f\u0131n g\u00f6sterilmesi ve sadakatin te\u015fvik edilmesi i\u00e7in hayati \u00f6nem ta\u015f\u0131maktad\u0131r.<\/li>\n\n\n\n<li>M\u00fc\u015fteri deste\u011fi i\u00e7in SMS, maliyet etkinli\u011fi, geli\u015fmi\u015f eri\u015filebilirlik ve esnek ileti\u015fim dahil olmak \u00fczere \u00e7e\u015fitli avantajlar sunar.  <\/li>\n\n\n\n<li>M\u00fc\u015fteri hizmetlerinde SMS&#8217;ten etkin bir \u015fekilde yararlanmak i\u00e7in uygulanmas\u0131 gereken birka\u00e7 en iyi uygulama vard\u0131r.\n\u00d6rne\u011fin, SMS hizmetini \u00e7e\u015fitli platformlarda aktif olarak tan\u0131tmak ve ki\u015fiselle\u015ftirilmi\u015f mesajlar g\u00f6ndermek. <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>M\u00fc\u015fteri Hizmetleri i\u00e7in SMS nedir?<\/strong><\/h2>\n\n\n\n<p>M\u00fc\u015fteri hizmetleri i\u00e7in SMS arac\u0131l\u0131\u011f\u0131yla, m\u00fc\u015fterilerinizle ilk sorular\u0131ndan sat\u0131\u015f sonras\u0131 deste\u011fe kadar k\u0131sa mesajlar arac\u0131l\u0131\u011f\u0131yla etkile\u015fime ge\u00e7ebilirsiniz.<\/p>\n\n\n\n<p>Ekibiniz ve m\u00fc\u015fterileriniz aras\u0131ndaki ileti\u015fimi \u00e7ok daha h\u0131zl\u0131 hale getirir, \u00e7\u00fcnk\u00fc arama veya e-posta g\u00f6nderme kadar zaman gerektirmez.<\/p>\n\n\n\n<p><strong>\u0130\u015fte SMS&#8217;i ne i\u00e7in kullanabilece\u011finiz:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Sipari\u015f onaylar\u0131: <\/strong>Bir m\u00fc\u015fteri \u00e7evrimi\u00e7i veya telefonla sipari\u015f verdi\u011finde, sipari\u015f ayr\u0131nt\u0131lar\u0131n\u0131 (\u00fcr\u00fcn, fiyat ve beklenen var\u0131\u015f zaman\u0131) onaylayan bir metin g\u00f6nderebilirsiniz.\nBu onlar\u0131 bilgilendirir ve g\u00fcvenilirli\u011finizi art\u0131r\u0131r. <\/li>\n\n\n\n<li><strong>Teslimat g\u00fcncellemeleri:<\/strong> M\u00fc\u015fterileri, takip bilgileri ve ne zaman bekleyebilecekleri de dahil olmak \u00fczere ger\u00e7ek zamanl\u0131 metinlerle teslimatlar\u0131ndan haberdar edin.\nBu, plan yapmalar\u0131na yard\u0131mc\u0131 olur ve sipari\u015fleriyle ilgili sorular\u0131 azalt\u0131r. <\/li>\n\n\n\n<li><strong>Randevu hat\u0131rlat\u0131c\u0131lar\u0131:<\/strong> M\u00fc\u015fterilere randevular\u0131ndan bir g\u00fcn \u00f6nce bir metin g\u00f6nderin.\nTarih, saat, yer ve di\u011fer ayr\u0131nt\u0131lar\u0131 dahil edin.\nUnutmalar\u0131 olas\u0131l\u0131\u011f\u0131n\u0131 azalt\u0131r ve onlar\u0131 \u00f6nemsedi\u011finizi g\u00f6sterir.  <\/li>\n\n\n\n<li><strong>Promosyonlar:<\/strong> Sad\u0131k m\u00fc\u015fterilere veya yeni al\u0131c\u0131lara \u00f6zel teklifler, indirimler veya kuponlar g\u00f6nderin.\nBu \u015fekilde m\u00fc\u015fteriler kendilerini \u00f6zel hissedecek ve siz de daha fazla sat\u0131\u015f yapacaks\u0131n\u0131z. <\/li>\n\n\n\n<li><strong>Destek: <\/strong>M\u00fc\u015fterilerin m\u00fc\u015fteri deste\u011fiyle metin yoluyla ileti\u015fime ge\u00e7mesine izin verin.\nYard\u0131m almak onlar i\u00e7in kolayd\u0131r ve sizinle ileti\u015fime ge\u00e7me \u015fanslar\u0131n\u0131 art\u0131r\u0131r.\nAyr\u0131ca bekleme s\u00fcrelerini k\u0131salt\u0131r ve \u00e7\u00f6z\u00fcm oranlar\u0131n\u0131 iyile\u015ftirir.  <\/li>\n\n\n\n<li><strong>Hesap g\u00fcncellemeleri ve uyar\u0131lar\u0131: <\/strong>Abonelik g\u00fcncellemeleri, \u00f6deme onaylar\u0131 veya g\u00fcvenlik uyar\u0131lar\u0131 gibi \u00f6nemli hesap de\u011fi\u015fiklikleri hakk\u0131nda bilgi g\u00f6nderin.\nBu, m\u00fc\u015fterileri d\u00f6ng\u00fc i\u00e7inde tutar ve h\u0131zl\u0131 hareket etmelerine yard\u0131mc\u0131 olur. <\/li>\n<\/ul>\n\n\n\n<p>Bu makalenin sonunda, kopyalay\u0131p yap\u0131\u015ft\u0131rman\u0131z i\u00e7in size her bir kullan\u0131m durumu i\u00e7in \u00f6rnekler verece\u011fiz.<\/p>\n\n\n\n<p><strong>Ama \u015fimdi, biraz teori ile devam edelim.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>M\u00fc\u015fteri Hizmetleri i\u00e7in SMS Neden \u00d6nemlidir?<\/strong><\/h2>\n\n\n\n<p>Mobil cihazlar\u0131n kullan\u0131m\u0131 artmaya devam ediyor.\nD\u00fcnya genelinde ak\u0131ll\u0131 telefon kullan\u0131c\u0131lar\u0131n\u0131n say\u0131s\u0131 2016&#8217;dan bu yana <a href=\"https:\/\/www.zippia.com\/advice\/smartphone-usage-statistics\/\" target=\"_blank\" rel=\"noopener\">%50<\/a> artt\u0131. <\/p>\n\n\n\n<p>Cep telefonlar\u0131yla birlikte SMS de geliyor.\nDolay\u0131s\u0131yla, k\u0131sa mesajlar\u0131 m\u00fc\u015fteri hizmetlerinize entegre etmek art\u0131k sadece sahip olunmas\u0131 gereken bir \u015fey de\u011fil.\nBu bir zorunluluk.  <\/p>\n\n\n\n<p>Neden? <\/p>\n\n\n\n<p>\u0130\u015fte 2 ana neden:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>SMS mesajlar\u0131<\/strong>, her t\u00fcr mobil cihaza ula\u015fan son <strong>derece eri\u015filebilir bir ileti\u015fim kanal\u0131d\u0131r<\/strong>.\nBu da m\u00fc\u015fterilerle ileti\u015fimi \u00e7ok daha kolay hale getirir. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Do\u011frudan, h\u0131zl\u0131 ve verimli ileti\u015fim sa\u011flarlar<\/strong>.\nK\u0131sa mesajlar, arama ve e-posta ihtiyac\u0131n\u0131 en aza indirerek hem m\u00fc\u015fterilerin hem de \u00e7al\u0131\u015fanlar\u0131n zamandan tasarruf etmesini sa\u011fl\u0131yor.\nBu nedenle m\u00fc\u015fteri deneyimini iyile\u015ftiriyorlar.  <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>M\u00fc\u015fteri Hizmetleri i\u00e7in SMS&#8217;in Faydalar\u0131<\/strong><\/h2>\n\n\n\n<p>D\u00fcnya genelinde t\u00fcketicilerin <a href=\"https:\/\/www.attentive.com\/2023-consumer-trends-report\" target=\"_blank\" rel=\"noopener\">%91<\/a> &#8216;i halihaz\u0131rda bir SMS hizmeti kullanm\u0131\u015f ya da kullanmak istiyor.<\/p>\n\n\n\n<p>Onlar\u0131 bu kadar \u00e7ekici k\u0131lan nedir?\nYukar\u0131da birka\u00e7 avantajdan bahsettik, ancak tart\u0131\u015f\u0131lacak \u00e7ok daha fazla \u015fey var. <\/p>\n\n\n\n<p>En etkili faydalar\u0131 vurgulayal\u0131m:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#1 Sorgular\u0131 Daha H\u0131zl\u0131 \u00c7\u00f6z\u00fcn<\/strong><\/h3>\n\n\n\n<p>T\u00fcketicilerin <a href=\"https:\/\/simpletexting.com\/blog\/2023-texting-and-sms-marketing-statistics\/\" target=\"_blank\" rel=\"noopener\">%77<\/a> &#8216;si bir mesaja 10 dakika i\u00e7inde yan\u0131t verirken, yaln\u0131zca %28&#8217;i ayn\u0131 s\u00fcre i\u00e7inde bir e-postaya yan\u0131t vermeyi ba\u015far\u0131yor.<\/p>\n\n\n\n<p>Ayn\u0131 \u015fekilde, temsilciler bir SMS&#8217;e bir e-posta veya \u00e7a\u011fr\u0131dan daha h\u0131zl\u0131 yan\u0131t verebilir.<\/p>\n\n\n\n<p>Neden? \u00c7ok basit.\n\u0130nsanlar nerede olurlarsa olsunlar, Wi-Fi olmasa bile bir sorgu veya yan\u0131t g\u00f6nderebilirler.\nTemsilciler i\u00e7in, \u00f6zellikle uygun \u015fablonlar\u0131 varsa, ba\u015fka g\u00f6revleri yerine getirirken mesaj g\u00f6ndermek de \u00e7ok kolayd\u0131r.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#2 M\u00fc\u015fterilere De\u011ferli Olduklar\u0131n\u0131 Hissettirin  <\/strong><\/h3>\n\n\n\n<p>SMS, m\u00fc\u015fterilerin kendilerini \u00f6zel hissetmelerini sa\u011flar ve i\u015fte bunun birka\u00e7 temel nedeni:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bir m\u00fc\u015fterinin ad\u0131 eklenerek ki\u015fiselle\u015ftirilebilirler, b\u00f6ylece kendilerini de\u011ferli ve tan\u0131nm\u0131\u015f hissederler.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>H\u0131zl\u0131 bir \u015fekilde ula\u015farak ihtiya\u00e7lar\u0131na kar\u015f\u0131 duyarl\u0131l\u0131\u011f\u0131n\u0131z\u0131 g\u00f6sterirler.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SMS yoluyla \u00f6zel teklifler g\u00f6nderebilir, \u00f6zel indirimler veya promosyonlarla kendilerini \u00f6zel hissetmelerini sa\u011flayabilirsiniz.  <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">#<strong>3<\/strong> <strong>Maliyetlerden Tasarruf<\/strong> Edin<\/h3>\n\n\n\n<p>\u0130\u015fte en iyi k\u0131sm\u0131 geliyor.\nK\u0131sa mesajlar paradan tasarruf etmenize yard\u0131mc\u0131 olur. <\/p>\n\n\n\n<p>\u0130lk olarak, telefon g\u00f6r\u00fc\u015fmeleri gibi di\u011fer ileti\u015fim bi\u00e7imlerinden daha ucuz olma e\u011filimindedirler.\n\u0130kinci olarak, otomatik yan\u0131tlar ayarlayabilirsiniz, bu da insan temsilcilerine olan ihtiyac\u0131 azaltabilir ve i\u015f\u00e7ilik maliyetlerini d\u00fc\u015f\u00fcrebilir. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#4<\/strong> <strong>7\/24 Hizmet Sunuyoruz<\/strong><\/h3>\n\n\n\n<p>M\u00fc\u015fteriler nerede olurlarsa olsunlar, ne zaman isterlerse size mesaj g\u00f6nderebilirler ve b\u00f6ylece size ne zaman ula\u015facaklar\u0131 konusunda tam kontrol sahibi olurlar.\nBu, size 7\/24 ula\u015fabilecekleri anlam\u0131na gelir <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#<strong>5<\/strong> <strong>Ekibinizi Mutlu ve \u00dcretken K\u0131l\u0131n<\/strong><\/h3>\n\n\n\n<p>Temsilcilerin k\u0131sa mesaj yoluyla yard\u0131mc\u0131 olmas\u0131 daha kolay ve h\u0131zl\u0131d\u0131r.\nBahsetti\u011fimiz gibi, aramalar veya toplant\u0131lar\u0131n aksine, SMS i\u015f ak\u0131\u015flar\u0131n\u0131 aksatmaz.\nBu da \u00f6nemli g\u00f6revlere konsantre olmalar\u0131n\u0131 ve kendileri i\u00e7in en uygun zamanda yan\u0131t vermelerini sa\u011flar.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>M\u00fc\u015fteri Hizmetleri i\u00e7in SMS: En \u0130yi Uygulamalar<\/strong><\/h2>\n\n\n\n<p>Art\u0131k SMS kullanman\u0131n faydalar\u0131n\u0131 bildi\u011finize g\u00f6re, bunlardan en iyi \u015fekilde yararlanman\u0131n zaman\u0131 geldi.  <\/p>\n\n\n\n<p>Bu ipu\u00e7lar\u0131n\u0131 takip edin:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>#<\/strong><\/strong>1<strong> Tan\u0131t\u0131n<\/strong><\/h3>\n\n\n\n<p>Reklam\u0131n\u0131 yapmazsan\u0131z, m\u00fc\u015fterileriniz b\u00f6yle bir hizmetiniz oldu\u011funu bilmeyecektir.<strong> SMS hizmetinizi<\/strong> web siteniz, sosyal medya, Google profili, e-posta imzalar\u0131, haber b\u00fcltenleri ve sesli mesajlar gibi<strong> t\u00fcm platformlarda tan\u0131t\u0131n<\/strong>.  <\/p>\n\n\n\n<p>Ayr\u0131ca, SMS ileti\u015fiminin faydalar\u0131n\u0131 a\u00e7\u0131klay\u0131n ve onay vermek i\u00e7in <strong>basit ve g\u00fcvenli bir kat\u0131l\u0131m y\u00f6ntemi sunun<\/strong>.\nUyumluluk esast\u0131r. <\/p>\n\n\n\n<p>M\u00fc\u015fterilerinizden onay almak i\u00e7in bir SMS k\u0131sa kod sistemi uygulayabilirsiniz.\nBu, m\u00fc\u015fterilerinizden k\u0131sa kodunuza bir anahtar kelime yazmalar\u0131n\u0131 istemeyi i\u00e7erir. <\/p>\n\n\n\n<p>\u00d6rne\u011fin, m\u00fc\u015fterilerinize 55555 numaras\u0131na &#8220;JOIN&#8221; kelimesini i\u00e7eren bir k\u0131sa mesaj g\u00f6ndermelerini s\u00f6yleyebilirsiniz.<\/p>\n\n\n\n<p>Bu y\u00f6ntem etkilidir \u00e7\u00fcnk\u00fc basittir ve m\u00fc\u015fteriler taraf\u0131nda \u00e7ok az \u00e7aba gerektirir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>#<\/strong><\/strong>2<strong> Do\u011fru Mesajlar\u0131 Do\u011fru Zamanda G\u00f6nderin<\/strong><\/h3>\n\n\n\n<p>M\u00fc\u015fteri hizmetleri i\u00e7in SMS&#8217;te zamanlama ve uygunluk \u00e7ok \u00f6nemlidir.<\/p>\n\n\n\n<p>Bu, <strong>m\u00fc\u015fterinin durumuna uygun bilgileri payla\u015fman\u0131z ve bunlar\u0131 g\u00f6rme olas\u0131l\u0131\u011f\u0131n\u0131n en y\u00fcksek oldu\u011fu zamanda g\u00f6ndermeniz<\/strong> gerekti\u011fi anlam\u0131na gelir.  <\/p>\n\n\n\n<p>Bir m\u00fc\u015fterinin \u00e7evrimi\u00e7i sipari\u015fiyle ilgili bir sorun ya\u015fad\u0131\u011f\u0131n\u0131 d\u00fc\u015f\u00fcn\u00fcn.\nSipari\u015f durumu g\u00fcncellemeleri veya sorun giderme ipu\u00e7lar\u0131 gibi ilgili bilgilerin payla\u015f\u0131lmas\u0131, deneyimlerini \u00f6nemli \u00f6l\u00e7\u00fcde geli\u015ftirebilir. <\/p>\n\n\n\n<p>Ayr\u0131ca, ald\u0131\u011f\u0131n\u0131z t\u00fcm mesajlara h\u0131zl\u0131 bir \u015fekilde yan\u0131t verdi\u011finizden emin olun ve kendinizi m\u00fckemmel bir hizmete adad\u0131\u011f\u0131n\u0131z\u0131 g\u00f6sterin.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>#<\/strong><\/strong>3<strong> SMS&#8217;i Di\u011fer Destek Kanallar\u0131 ile Entegre<\/strong> Edin<\/h3>\n\n\n\n<p>SMS&#8217;i di\u011fer m\u00fc\u015fteri destek kanallar\u0131n\u0131za ba\u011flayarak, platformlar aras\u0131nda tutarl\u0131 bir deneyim sa\u011flars\u0131n\u0131z.  <\/p>\n\n\n\n<p>\u00d6rne\u011fin, bir m\u00fc\u015fterinin size e-posta g\u00f6nderdi\u011fini ancak daha h\u0131zl\u0131 yan\u0131t almak i\u00e7in k\u0131sa mesaj da g\u00f6nderdi\u011fini d\u00fc\u015f\u00fcn\u00fcn.  <\/p>\n\n\n\n<p><strong>Metin mesajla\u015fmas\u0131n\u0131 di\u011fer ileti\u015fim kanallar\u0131n\u0131zla entegre ederseniz, temsilcileriniz m\u00fc\u015fterinin hem SMS hem de e-posta g\u00f6nderdi\u011fini g\u00f6recektir<\/strong>.\nBu \u015fekilde, ekstra i\u015f yapmadan sadece metin yoluyla yan\u0131t verebilirler. <\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/zendesk-call-center-integration\/\">Zendesk<\/a> ve <a href=\"https:\/\/test-staging.cloudtalk.io\/zendesk-call-center-integration\/\">Freshdesk<\/a> gibi baz\u0131 platformlar, birden fazla ileti\u015fim kanal\u0131n\u0131 tek bir aray\u00fczden y\u00f6netmenize olanak tan\u0131r.\n\u00d6rne\u011fin, SMS, e-posta, canl\u0131 sohbet ve sosyal medya. <\/p>\n\n\n\n<p>Ama i\u015f burada bitmiyor.\n\u00c7ok i\u015f par\u00e7ac\u0131kl\u0131 g\u00f6r\u00fc\u015fmeler uygulamak, kazanma oran\u0131n\u0131z\u0131 %42 oran\u0131nda art\u0131rabilir. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/4-1024x576.png\" alt=\"\" class=\"wp-image-215460\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/4-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/4-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/4-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/4-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/4-2048x1152.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/4-1920x1080.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/4-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/4-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/4-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/4-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/4-88x50.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>#<\/strong><\/strong>4<strong> Mesajlar\u0131n\u0131z\u0131 Ki\u015fiselle\u015ftirin<\/strong><\/h3>\n\n\n\n<p>SMS&#8217;lerinizi \u00f6zelle\u015ftirmek, onlar\u0131 her m\u00fc\u015fterinin tercihlerine, ihtiya\u00e7lar\u0131na ve \u00f6nceki etkile\u015fimlerine g\u00f6re uyarlamak anlam\u0131na gelir.\nBunu yapmak m\u00fc\u015fterinin tan\u0131nd\u0131\u011f\u0131n\u0131 hissetmesini sa\u011flayacakt\u0131r. <\/p>\n\n\n\n<p>Metin mesajlar\u0131n\u0131z\u0131 tamamen ki\u015fiselle\u015ftirmek i\u00e7in 3 ad\u0131m\u0131m\u0131z\u0131 izleyin:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>M\u00fc\u015fterileriniz hakk\u0131nda sat\u0131n alma ge\u00e7mi\u015fleri, tercihleri ve ekibinizle \u00f6nceki etkile\u015fimleri gibi <strong>bilgileri toplay\u0131n<\/strong>.<\/li>\n\n\n\n<li><strong>M\u00fc\u015fterilerinizi<\/strong> sat\u0131n alma davran\u0131\u015f\u0131, demografik \u00f6zellikler veya tercihler gibi fakt\u00f6rlere g\u00f6re <strong>farkl\u0131 segmentlere ay\u0131r<\/strong> \u0131n.<\/li>\n\n\n\n<li>Her segmentte yank\u0131 uyand\u0131ran <strong>ki\u015fiselle\u015ftirilmi\u015f mesajlar olu\u015fturmak i\u00e7in toplanan verileri kullan\u0131n<\/strong>.\nM\u00fc\u015fterinin ad\u0131n\u0131 ekleyin, ge\u00e7mi\u015f etkile\u015fimlere veya sat\u0131n al\u0131mlara at\u0131fta bulunun ve ilgili \u00f6neriler veya \u00e7\u00f6z\u00fcmler sunun. <\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#5<\/strong> <strong>S\u00fcreci Otomatikle\u015ftirin<\/strong><\/h3>\n\n\n\n<p>\u0130nsanlar\u0131n her zaman sordu\u011fu baz\u0131 sorular vard\u0131r, \u00f6rne\u011fin &#8220;\u00c7al\u0131\u015fma saatleriniz nedir?&#8221; veya &#8220;Bu \u00fcr\u00fcn stoklar\u0131n\u0131zda var m\u0131?&#8221;.\nBu sorular\u0131 her seferinde manuel olarak yan\u0131tlamak yerine, metin \u015fablonlar\u0131 olu\u015fturabilir ve yan\u0131tlar\u0131 otomatikle\u015ftirebilirsiniz. <\/p>\n\n\n\n<p><strong>Bu <\/strong>, i\u015f s\u00fcre\u00e7lerinizi kolayla\u015ft\u0131racak ve yan\u0131t s\u00fcrelerini <strong>azaltacakt\u0131r <\/strong>.<\/p>\n\n\n\n<p>Ek olarak, \u015funlar\u0131 <strong>yap\u0131land\u0131rabilirsiniz <\/strong><a href=\"https:\/\/test-staging.cloudtalk.io\/workflow-automation\/\"><strong>otomati\u0307k i\u0307\u015f aki\u015flari<\/strong><\/a> belirli durumlarda \u00f6zel mesajlar g\u00f6ndermek i\u00e7in.\nBu, manuel \u00e7al\u0131\u015fmay\u0131 azalt\u0131r ve etkile\u015fim \u015fans\u0131n\u0131 art\u0131r\u0131r. <\/p>\n\n\n\n<p>Bir online ma\u011fazan\u0131z oldu\u011funu ve s\u0131k s\u0131k kargo s\u00fcreleri ve \u00fcr\u00fcn mevcudiyeti hakk\u0131nda sorular ald\u0131\u011f\u0131n\u0131z\u0131 d\u00fc\u015f\u00fcn\u00fcn.\nHer seferinde manuel olarak yan\u0131t vermek yerine, metin \u015fablonlar\u0131n\u0131 kullanarak otomatik yan\u0131tlar uygulayabilirsiniz. <\/p>\n\n\n\n<p>\u00d6rne\u011fin, g\u00f6nderim s\u00fcresiyle ilgili sorular\u0131 yan\u0131tlamak i\u00e7in a\u015fa\u011f\u0131daki gibi bir otomatik mesaj ayarlayabilirsiniz:<\/p>\n\n\n\n<p>&#8220;Merhabalar! \u00dcr\u00fcnlerimize g\u00f6sterdi\u011finiz ilgi i\u00e7in te\u015fekk\u00fcr ederiz. Standart g\u00f6nderim s\u00fcremiz 3-5 i\u015f g\u00fcn\u00fcd\u00fcr, ancak daha h\u0131zl\u0131 teslimat i\u00e7in ekspres kargo se\u00e7enekleri de sunuyoruz. Nakliye hakk\u0131nda daha fazla bilgi i\u00e7in l\u00fctfen SSS sayfam\u0131z\u0131 ziyaret edin.&#8221;<\/p>\n\n\n\n<p>Ve \u00fcr\u00fcn mevcudiyeti ile ilgili sorular i\u00e7in ba\u015fka bir otomatik mesaj:<\/p>\n\n\n\n<p>&#8220;Merhaba! Bize ula\u015ft\u0131\u011f\u0131n\u0131z i\u00e7in te\u015fekk\u00fcr ederiz. Belirli bir \u00fcr\u00fcn\u00fcn mevcut olup olmad\u0131\u011f\u0131n\u0131 kontrol etmek i\u00e7in l\u00fctfen web sitemizi ziyaret edin ve arama i\u015flevini kullan\u0131n veya katalo\u011fumuza g\u00f6z at\u0131n. Daha fazla yard\u0131ma ihtiyac\u0131n\u0131z olursa, m\u00fc\u015fteri hizmetleri ekibimizle ileti\u015fime ge\u00e7mekten \u00e7ekinmeyin.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>#<\/strong><\/strong>6 <strong>Ekibinize SMS&#8217;i Do\u011fru Kullanmay\u0131 \u00d6\u011fretin<\/strong><\/h3>\n\n\n\n<p>Ger\u00e7ekten m\u00fckemmel bir <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/10-proven-customer-service-strategies\/\">m\u00fc\u015fteri hizmetleri deneyimi<\/a> sunmak i\u00e7in ekibinizin mesajla\u015fma platformunu nas\u0131l do\u011fru kullanaca\u011f\u0131n\u0131 bildi\u011finden emin olun.<\/p>\n\n\n\n<p>\u00d6ncelikle, \u00e7al\u0131\u015fanlar\u0131n\u0131z konu\u015fmalar\u0131 nas\u0131l ba\u015flatacaklar\u0131n\u0131 ve sorunsuz bir \u015fekilde nas\u0131l s\u00fcrd\u00fcreceklerini bilmelidir.\nBu, mesajlara h\u0131zl\u0131 bir \u015fekilde yan\u0131t vermeyi ve dost\u00e7a ve profesyonel bir tonu korumay\u0131 i\u00e7erir. <\/p>\n\n\n\n<p>\u0130kinci olarak, sorun \u00e7\u00f6zme \u00e7ok \u00f6nemlidir.\nEkibiniz, m\u00fc\u015fteri sorular\u0131n\u0131 veya sorunlar\u0131n\u0131 anlamak ve metin yoluyla h\u0131zl\u0131 ve do\u011fru bir \u015fekilde etkili \u00e7\u00f6z\u00fcmler sunmak i\u00e7in iyi e\u011fitimli olmal\u0131d\u0131r. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#<strong>7<\/strong> <strong>Pasif M\u00fc\u015fterilerle Yeniden Etkile\u015fim Kurmak i\u00e7in SMS Kullan\u0131n <\/strong> <\/h3>\n\n\n\n<p>Bir m\u00fc\u015fteri bize bir soru sordu\u011funda cevap vermek basittir, ancak bir konu\u015fma ba\u015flatmad\u0131klar\u0131nda onlara ula\u015fmak \u00e7ok etkili olabilir.<\/p>\n\n\n\n<p>\u00d6rne\u011fin, d\u00fczenli bir m\u00fc\u015fteri bir s\u00fcredir ortal\u0131kta yoksa, onlarla yeniden ba\u011flant\u0131 kurmak i\u00e7in onlara \u00f6zel bir indirim i\u00e7eren bir metin g\u00f6nderin.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>#<\/strong><\/strong>8 <strong>Do\u011fru SMS Platformunu Se\u00e7in<\/strong><\/h3>\n\n\n\n<p>Kullan\u0131m\u0131 basit, kurulumu h\u0131zl\u0131 ve anla\u015f\u0131lmas\u0131 kolay bir platform se\u00e7in.<\/p>\n\n\n\n<p>\u00d6rne\u011fin, <a href=\"https:\/\/test-staging.cloudtalk.io\/text-messages-sms\/\">CloudTalk arac\u0131l\u0131\u011f\u0131yla mesaj g\u00f6ndermek<\/a> \u00e7ok kullan\u0131\u015fl\u0131d\u0131r ve size \u00e7ok zaman kazand\u0131r\u0131r.\nYepyeni bir tane olu\u015fturabilir veya bir \u015fablon listesinden se\u00e7im yapabilirsiniz. <\/p>\n\n\n\n<p>Ayr\u0131ca, d\u00fcnya \u00e7ap\u0131nda m\u00fc\u015fterileriniz varsa, hi\u00e7bir ek \u00fccret \u00f6demeden k\u00fcresel olarak k\u0131sa mesaj g\u00f6nderebilirsiniz.  <\/p>\n\n\n\n<div class=\"wp-block-group blog-testimonial\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h6 class=\"wp-block-heading\">Nokia, Cloudtalk ile m\u00fc\u015fterilerin verilerini ve SMS&#8217;lerini merkezile\u015ftirerek ne elde etti?<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Giden ba\u015far\u0131 oranlar\u0131nda <strong>%30<\/strong> art\u0131\u015f<\/li>\n\n\n\n<li>Temsilci verimlili\u011finde <strong>%10<\/strong> art\u0131\u015f<\/li>\n\n\n\n<li class=\"down\"><strong>25<\/strong> Kaybedilen potansiyel m\u00fc\u015fteri say\u0131s\u0131nda azalma<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-testimonia-nokia.png\" alt=\"\" class=\"wp-image-195525\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>M\u00fc\u015fteri Hizmetleri i\u00e7in 8 SMS \u00d6rne\u011fi<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#1 Sipari\u015f Onay\u0131<\/strong><\/h3>\n\n\n\n<p>&#8220;Merhaba [Customer],[Order Number] numaral\u0131 sipari\u015finiz al\u0131nm\u0131\u015ft\u0131r!\nBizimle al\u0131\u015fveri\u015f yapt\u0131\u011f\u0131n\u0131z i\u00e7in te\u015fekk\u00fcr ederiz.   <\/p>\n\n\n\n<p>Sat\u0131n alm\u0131\u015fs\u0131n:  [List of Items]<\/p>\n\n\n\n<p>Toplam maliyet: $[The Amount].  <\/p>\n\n\n\n<p>Beklenen teslimat: [Estimated Delivery Date].  <\/p>\n\n\n\n<p>Herhangi bir sorunuz varsa, bu mesaja yan\u0131t vermekten \u00e7ekinmeyin.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#2. Randevu Hat\u0131rlatma<\/strong><\/h3>\n\n\n\n<p>&#8220;Merhaba [Customer], yar\u0131n [Time] adresinden bizimle bir randevu ayarlad\u0131\u011f\u0131n\u0131z\u0131 hat\u0131rlatmak isterim.\nL\u00fctfen [Any Required Items] adresini getirmeyi unutmay\u0131n.\nSizi yak\u0131nda g\u00f6rmek i\u00e7in sab\u0131rs\u0131zlan\u0131yoruz!&#8221;  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#3. Geri Bildirim Talepleri<\/strong><\/h3>\n\n\n\n<p>&#8220;Merhaba [Customer], bizimle ya\u015fad\u0131\u011f\u0131n\u0131z son deneyim hakk\u0131nda bilgi almak isteriz!\nL\u00fctfen k\u0131sa anketimizi doldurmak i\u00e7in bir dakikan\u0131z\u0131 ay\u0131r\u0131n: [Survey Link].\nGeri bildirimleriniz geli\u015fmemize yard\u0131mc\u0131 oluyor.\nTe\u015fekk\u00fcr ederiz!&#8221;   <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#4 Teslimat G\u00fcncellemeleri<\/strong><\/h3>\n\n\n\n<p>&#8220;Merhaba [Customer],[Order Number] numaral\u0131 sipari\u015finiz sevk edildi!\nG\u00f6nderinizi buradan takip edebilirsiniz: [Tracking Link]. <\/p>\n\n\n\n<p>Beklenen teslimat s\u00fcresi: [Estimated Delivery Time].<\/p>\n\n\n\n<p>Daha fazla yard\u0131ma ihtiyac\u0131n\u0131z olursa, [Contact Information] adresinden bize ula\u015fmaktan \u00e7ekinmeyin &#8220;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#5 Promosyon Teklifleri<\/strong><\/h3>\n\n\n\n<p>&#8220;Hey [Customer], sad\u0131k m\u00fc\u015fterimiz oldu\u011funuz i\u00e7in te\u015fekk\u00fcr ederiz!\nBir sonraki al\u0131\u015fveri\u015finizde %20 indirimden yararlan\u0131n!\n\u00d6deme s\u0131ras\u0131ndaTHANKYOU20 kodunu kullanman\u0131z yeterlidir.  <\/p>\n\n\n\n<p>\u015eimdi al\u0131\u015fveri\u015f yap\u0131n: [Website Link].<\/p>\n\n\n\n<p>[Expiry Date] adresine kadar ge\u00e7erlidir.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#6 M\u00fc\u015fteri Destek Yard\u0131m\u0131<\/strong><\/h3>\n\n\n\n<p>&#8220;Merhaba [Customer], bize ula\u015ft\u0131\u011f\u0131n\u0131z\u0131 fark ettik.\nSize nas\u0131l yard\u0131mc\u0131 olabiliriz?\nSorunuzu yan\u0131tlay\u0131n, m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede size geri d\u00f6nece\u011fiz.&#8221;  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#7 Hesap G\u00fcncellemeleri ve Uyar\u0131lar\u0131<\/strong><\/h3>\n\n\n\n<p>&#8220;Hey [Customer], sad\u0131k m\u00fc\u015fterimiz oldu\u011funuz i\u00e7in te\u015fekk\u00fcr ederiz!\nBir sonraki al\u0131\u015fveri\u015finizde %20 indirimden yararlan\u0131n!\n\u00d6deme s\u0131ras\u0131ndaTHANKYOU20 kodunu kullanman\u0131z yeterlidir.  <\/p>\n\n\n\n<p>\u015eimdi al\u0131\u015fveri\u015f yap\u0131n: [Website Link].<\/p>\n\n\n\n<p>[Expiry Date] adresine kadar ge\u00e7erlidir.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#8 Etkinlik Davetiyeleri<\/strong><\/h3>\n\n\n\n<p>&#8220;Merhaba [Customer], sizi gelecek haftaki \u00f6zel \u00fcr\u00fcn lansman etkinli\u011fimize davet etmek istiyoruz!\nEn yeni koleksiyonumuza ilk bak\u0131\u015f i\u00e7in bize kat\u0131l\u0131n ve kat\u0131l\u0131mc\u0131lar i\u00e7in \u00f6zel indirimlerden yararlan\u0131n.\nYerinizi garantilemek i\u00e7in hemen RSVP yap\u0131n: [RSVP Link]!&#8221;  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>M\u00fc\u015fteri Hizmetleri i\u00e7in SMS Kullanmaya Nas\u0131l Ba\u015flan\u0131r?<\/strong><\/h2>\n\n\n\n<p>Olduk\u00e7a basit.\nSadece bu 2 ad\u0131m\u0131 izleyin: <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Kurulum gereksinimlerini kontrol edin<\/strong>: SMS \u00f6zellikli bir numaran\u0131z oldu\u011fundan emin olun.<\/li>\n\n\n\n<li><strong>\u00c7a\u011fr\u0131 ak\u0131\u015f\u0131n\u0131z\u0131 ayarlay\u0131n<\/strong>: Geleneksel olarak, her \u00e7a\u011fr\u0131ya manuel olarak mesaj eklemek zorundayd\u0131n\u0131z.\n\u015eimdi, sistem bunlar\u0131 kendi kendine g\u00f6nderebilir.\nCloudTalk kontrol panelinden bunu yapmak \u00e7ok kolay.\n\u00d6rne\u011fin, her \u00f6nemli aramadan sonra otomatik olarak bir takip mesaj\u0131 g\u00f6nderebilirsiniz.   <\/li>\n<\/ol>\n\n\n\n<p>Daha \u00e7evik, verimli ileti\u015fimi benimsemeye ve m\u00fc\u015fteri memnuniyetini art\u0131rmaya haz\u0131r m\u0131s\u0131n\u0131z?\nCloudTalk&#8217;un m\u00fc\u015fteri hizmetleri i\u00e7in SMS&#8217;i hakk\u0131nda daha fazla bilgi edinin.   <\/p>\n\n\n\n<p>A\u015fa\u011f\u0131daki butona t\u0131klay\u0131n.<\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel is-style-no-image\" style=\"background-color:#050e4c\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color has-link-color wp-elements-d8caf9e937c390761f50fe2b63e12ece\">Ki\u015fiselle\u015ftirilmi\u015f ve Uygun Fiyatl\u0131 Mesajlar G\u00f6nderin<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link has-white-color has-white-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/text-messages-sms\/\">Daha Fazla Bilgi<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u0130\u015f ileti\u015fiminize %98 gibi etkileyici bir a\u00e7\u0131kl\u0131k oran\u0131 m\u0131 eklemek istiyorsunuz? M\u00fc\u015fteri hizmetleri i\u00e7in SMS&#8217;i entegre etmeyi d\u00fc\u015f\u00fcn\u00fcn. Neden? \u00c7\u00fcnk\u00fc&#8230;<\/p>\n","protected":false},"author":130,"featured_media":214607,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[770],"tags":[],"class_list":["post-232228","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-musteri-hizmetleri"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/232228","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/users\/130"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/comments?post=232228"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/232228\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media\/214607"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media?parent=232228"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/categories?post=232228"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/tags?post=232228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}