{"id":232210,"date":"2024-08-01T20:12:53","date_gmt":"2024-08-01T18:12:53","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/2024un-en-iyi-ivr-yazilimi-seceneklerinizi-anlayin\/"},"modified":"2024-08-02T11:36:02","modified_gmt":"2024-08-02T09:36:02","slug":"2024un-en-iyi-ivr-yazilimi-seceneklerinizi-anlayin","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/2024un-en-iyi-ivr-yazilimi-seceneklerinizi-anlayin\/","title":{"rendered":"2026&#8217;\u00fcn En \u0130yi IVR Yaz\u0131l\u0131m\u0131: Se\u00e7eneklerinizi Anlay\u0131n"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">M\u00fc\u015fteri Sorular\u0131n\u0131 Verimli Bir \u015eekilde \u00c7\u00f6zmek i\u00e7in En \u0130yi IVR Yaz\u0131l\u0131m\u0131<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\" style=\"border-radius:3px\">\u0130LET\u0130\u015e\u0130M SATI\u015e<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/tr\/cloudtalk-14-gunluk-ucretsiz-deneme\/\" style=\"border-radius:3px\">\u00dcCRETS\u0130Z DENEY\u0130N<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration.svg\" alt=\"\" class=\"wp-image-210302\"\/><\/figure>\n\n\n\n<p class=\"has-medium-font-size\">K\u00fcresel IVR yaz\u0131l\u0131m pazar\u0131n\u0131n de\u011feri 2023 y\u0131l\u0131nda<a href=\"https:\/\/www.researchnester.com\/reports\/interactive-voice-response-market\/5245\" target=\"_blank\" rel=\"noopener\"> 4,5 milyar dolar\u0131n<\/a> \u00fczerindeydi.\nIVR \u00e7\u00f6z\u00fcmlerini kullanan \u015firketlerin \u00fc\u00e7te ikisinden biraz az\u0131 b\u00fcy\u00fck i\u015fletmelerdir.\nAncak g\u00fcvenilir bulut tabanl\u0131 ara\u00e7lar\u0131n ortaya \u00e7\u0131kmas\u0131 sayesinde, k\u00fc\u00e7\u00fck ve orta \u00f6l\u00e7ekli \u015firketlerin kendi IVR&#8217;lar\u0131n\u0131 uygulamalar\u0131 art\u0131k her zamankinden daha kolay.  <\/p>\n\n\n\n<p>IVR sistemi kullanman\u0131n ba\u015fl\u0131ca faydalar\u0131n\u0131, i\u015fletmeniz i\u00e7in bir IVR sistemi se\u00e7erken dikkat etmeniz gereken temel \u00f6zellikleri inceleyecek ve bug\u00fcn piyasada faaliyet g\u00f6steren en iyi IVR sa\u011flay\u0131c\u0131lar\u0131ndan baz\u0131lar\u0131n\u0131n kullan\u0131\u015fl\u0131 bir listesini sunaca\u011f\u0131z.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00d6nemli \u00e7\u0131kar\u0131mlar:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IVR sistemleri, i\u015f ak\u0131\u015flar\u0131n\u0131z\u0131 kolayla\u015ft\u0131rman\u0131z\u0131 ve arayanlar\u0131 do\u011fru temsilcilere daha h\u0131zl\u0131 y\u00f6nlendirerek daha iyi bir m\u00fc\u015fteri deneyimi sunman\u0131z\u0131 sa\u011flar.<\/li>\n\n\n\n<li>Yapay zekan\u0131n yeteneklerinden yararlanan modern IVR ara\u00e7lar\u0131, geleneksel sistemlerden \u00e7ok daha karma\u015f\u0131kt\u0131r ve ekstra self-servis unsurlar\u0131 sunabilir.<\/li>\n\n\n\n<li>M\u00fc\u015fteri yolculu\u011fu boyunca sorunsuz etkile\u015fimler olu\u015fturmak i\u00e7in bir IVR&#8217;yi CRM&#8217;nize entegre edebilirsiniz.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">IVR nedir?<\/h2>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/interaktif-sesli-yanit\/\">\u0130nteraktif Sesli Yan\u0131t (IVR)<\/a>, \u015firketlerin m\u00fc\u015fteri \u00e7a\u011fr\u0131lar\u0131n\u0131 y\u00f6netmeye yard\u0131mc\u0131 olmak i\u00e7in kulland\u0131klar\u0131 bir teknolojidir.\nM\u00fc\u015fterilere, sesli yan\u0131tlar\u0131 veya telefonlar\u0131ndaki tu\u015f tak\u0131m\u0131n\u0131 kullanarak se\u00e7ebilecekleri bir se\u00e7enekler men\u00fcs\u00fc sunar. <\/p>\n\n\n\n<p>IVR men\u00fcleri, iki \u015feyden biri ger\u00e7ekle\u015fene kadar m\u00fc\u015fteriyi bir se\u00e7enek a\u011fac\u0131 boyunca y\u00f6nlendirmeye devam eder:  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sorgu nispeten basitse, m\u00fc\u015fteri \u00f6nceden kaydedilmi\u015f bir self servis se\u00e7ene\u011fi arac\u0131l\u0131\u011f\u0131yla sorunu kendisi \u00e7\u00f6zebilir.  <\/li>\n\n\n\n<li>Aksi takdirde, IVR m\u00fc\u015fteriyi uygun bir temsilciye ba\u011flar ve \u00e7a\u011fr\u0131y\u0131 ona y\u00f6nlendirir.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1019\" height=\"429\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-16.png\" alt=\"\" class=\"wp-image-215684\" style=\"width:684px;height:auto\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-16.png 1019w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-16-300x126.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-16-768x323.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-16-760x320.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-16-424x179.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-16-200x84.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-16-88x37.png 88w\" sizes=\"auto, (max-width: 1019px) 100vw, 1019px\" \/><figcaption class=\"wp-element-caption\">Kaynak: action.ai<\/figcaption><\/figure><\/div>\n\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">IVR Yaz\u0131l\u0131m\u0131 Kullanman\u0131n Faydalar\u0131 Nelerdir?<\/h2>\n\n\n\n<p>\u00d6zel bir IVR \u00e7\u00f6z\u00fcm\u00fcn\u00fc uygulamaya koymak, m\u00fc\u015fteri hizmetleri teklifinizi d\u00f6n\u00fc\u015ft\u00fcrme potansiyeline sahiptir.  <\/p>\n\n\n\n<p><strong>\u0130\u015fte IVR yaz\u0131l\u0131m\u0131n\u0131n avantajlar\u0131ndan sadece birka\u00e7\u0131:<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#1. M\u00fc\u015fteri Yolculu\u011fu Boyunca \u00c7a\u011fr\u0131lar\u0131 Kolayla\u015ft\u0131r\u0131n<\/h3>\n\n\n\n<p>M\u00fc\u015fterileriniz sorular\u0131n\u0131 <strong>h\u0131zl\u0131 ve etkin<\/strong> bir \u015fekilde \u00e7\u00f6zmenizi bekler.\n\u0130deal olarak, konu\u015ftuklar\u0131 ilk temsilci her zaman yard\u0131mc\u0131 olabilmelidir.\nHi\u00e7 kimse birden fazla temsilciye y\u00f6nlendirilmek ve sorununu tekrar tekrar a\u00e7\u0131klamak zorunda kalmak istemez.    <\/p>\n\n\n\n<p>IVR yaz\u0131l\u0131m\u0131n\u0131, m\u00fc\u015fterinin sorununun niteli\u011fi ve temsilcinin beceri setleri gibi \u015feylere dayanarak her sorguyu do\u011fru temsilciyle e\u015fle\u015ftirecek \u015fekilde uyarlayabilirsiniz.\nBu, daha fazla m\u00fc\u015fterinizin ilk seferde do\u011fru deste\u011fi almas\u0131n\u0131 sa\u011flad\u0131\u011f\u0131 i\u00e7in m\u00fc\u015fteri deneyimini iyile\u015ftirmede \u00f6nemli bir fakt\u00f6rd\u00fcr. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#2 7\/24 Self Servis Sa\u011flay\u0131n<\/h3>\n\n\n\n<p>Haftan\u0131n yedi g\u00fcn\u00fc, g\u00fcn\u00fcn 24 saati bir \u00e7a\u011fr\u0131 merkezinde personel \u00e7al\u0131\u015ft\u0131rmak m\u00fcmk\u00fcnd\u00fcr, ancak pahal\u0131d\u0131r.\nM\u00fc\u015fterileriniz \u00e7o\u011funlukla ayn\u0131 zaman diliminde bulunuyorsa muhtemelen mant\u0131kl\u0131 bir fikir de\u011fildir.\nGecenin bir yar\u0131s\u0131 veya di\u011fer uygun olmayan saatlerde \u00e7ok fazla \u00e7a\u011fr\u0131 almayacaks\u0131n\u0131z.  <\/p>\n\n\n\n<p>Bununla birlikte, t\u00fcm m\u00fc\u015fteriler standart \u00e7al\u0131\u015fma saatleri i\u00e7inde arayamayabilir veya aramaya istekli olmayabilir.\nGeleneksel olarak bu durum bir ikilem yarat\u0131r.\nMesai saatleri d\u0131\u015f\u0131nda d\u00fcnyaya mal olmayan bir deste\u011fi nas\u0131l sunabilirsiniz?  <\/p>\n\n\n\n<p>IVR yine imdad\u0131n\u0131za yeti\u015fiyor.\nBaz\u0131 daha karma\u015f\u0131k sorgular\u0131n \u00e7\u00f6z\u00fclmesi i\u00e7in her zaman insan dokunu\u015funa ihtiya\u00e7 duyulacak olsa da, bir\u00e7ok sorun olduk\u00e7a basittir ve otomatik, <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/6-ivr-self-servis-en-iyi-uygulamalari-arayanlarin-kendilerine-yardim-etmelerine-yardimci-olun\/\">IVR self-servis<\/a> \u00e7\u00f6z\u00fcmlerine uygundur.   <\/p>\n\n\n\n<p>IVR ile m\u00fc\u015fterileriniz g\u00fcn\u00fcn veya gecenin herhangi bir saatinde arayabilir ve sorular\u0131n\u0131 ba\u011f\u0131ms\u0131z olarak \u00e7\u00f6zebilir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#3 Acenteler i\u00e7in Bilgiye Daha \u0130yi Eri\u015fim Sa\u011flar<\/h3>\n\n\n\n<p>Bunu ba\u015farmak i\u00e7in, temsilcilerin bir m\u00fc\u015fteriye yard\u0131mc\u0131 olmak i\u00e7in ihtiya\u00e7 duyduklar\u0131 t\u00fcm bilgilere m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede eri\u015febilmelerini sa\u011flamak.  <\/p>\n\n\n\n<p>En iyi IVR sistemleri, temsilcilerin her bir arayanla konu\u015fmaya ba\u015flamadan \u00f6nce onlar hakk\u0131nda bilgi sahibi olmas\u0131n\u0131 sa\u011flar.\nBu \u015fekilde, hemen i\u015fe koyulabilir ve sorgular\u0131 daha h\u0131zl\u0131 \u00e7\u00f6zebilirler.   <\/p>\n\n\n\n<p>G\u00fcn\u00fcm\u00fcz\u00fcn IVR sistemleri genellikle CRM platformlar\u0131 gibi di\u011fer ara\u00e7larla entegre olur, bu da temsilcilerin tam bir m\u00fc\u015fteri ge\u00e7mi\u015fine eri\u015fmesini sa\u011flar, b\u00f6ylece her \u00e7a\u011fr\u0131n\u0131n ba\u011flam\u0131n\u0131 anlarlar.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#4 \u00c7a\u011fr\u0131 Metriklerini \u0130yile\u015ftirin<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"895\" height=\"514\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-17.png\" alt=\"\" class=\"wp-image-215697\" style=\"width:684px;height:auto\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-17.png 895w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-17-300x172.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-17-768x441.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-17-745x428.png 745w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-17-424x244.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-17-197x113.png 197w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-17-88x51.png 88w\" sizes=\"auto, (max-width: 895px) 100vw, 895px\" \/><figcaption class=\"wp-element-caption\">Kaynak: callcenterhosting.com<\/figcaption><\/figure><\/div>\n\n\n<div style=\"height:7px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>\u00c7a\u011fr\u0131 i\u015fleme ve bekleme s\u00fcreleri gibi \u00e7a\u011fr\u0131<a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/is-buyumesi-icin-16-temel-cagri-takip-metrigi\/\"> metriklerini<\/a> takip etmek m\u00fc\u015fteri hizmetlerinde \u00e7ok \u00f6nemlidir.\nDo\u011fru IVR yaz\u0131l\u0131m\u0131n\u0131n bunlar \u00fczerinde b\u00fcy\u00fck bir olumlu etkisi olabilir. <\/p>\n\n\n\n<p>Uluslararas\u0131 ara\u00e7 kiralama sa\u011flay\u0131c\u0131s\u0131 <strong>DiscoverCars<\/strong> bir dizi zorlukla kar\u015f\u0131 kar\u015f\u0131yayd\u0131.\nM\u00fc\u015fteri hizmetleri ekibi y\u00fcksek \u00e7a\u011fr\u0131 hacimlerini y\u00f6netmekte zorlan\u0131yordu ve m\u00fc\u015fteri memnuniyeti puanlar\u0131 d\u00fc\u015f\u00fckt\u00fc. <\/p>\n\n\n\n<p>CloudTalk&#8217;un cevap oldu\u011fu ortaya \u00e7\u0131kt\u0131.\nA\u015fa\u011f\u0131dakiler de dahil olmak \u00fczere bir\u00e7ok \u00f6nemli metrik \u00fczerinde d\u00f6n\u00fc\u015ft\u00fcr\u00fcc\u00fc bir etkisi oldu: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>M\u00fc\u015fteri memnuniyeti <\/strong> <strong>%15<\/strong> artt\u0131<\/li>\n\n\n\n<li><strong>Bekleme s\u00fcresi <\/strong> <strong>%80 <\/strong> oran\u0131nda azald\u0131  <\/li>\n\n\n\n<li><strong>\u00c7a\u011fr\u0131 i\u015fleme s\u00fcresi <\/strong> <strong>%25<\/strong> azald\u0131<\/li>\n\n\n\n<li><strong>\u00c7a\u011fr\u0131 terk etme oran\u0131 <\/strong> <strong>%20<\/strong> azalt\u0131ld\u0131.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">#5 Y\u00f6netim Kurulu Genelinde Maliyetleri Azalt\u0131n<\/h3>\n\n\n\n<p>Bir IVR&#8217;yi \u00f6n hat hizmet \u00e7\u00f6z\u00fcm\u00fc olarak uygulamaya koydu\u011funuzda, daha az\u0131yla daha fazlas\u0131n\u0131 yapabilirsiniz.\nM\u00fc\u015fteriler genellikle self-servis se\u00e7eneklerini kullanarak kendi sorunlar\u0131n\u0131 \u00e7\u00f6zebildiklerinden, temsilcilerin ger\u00e7ekten yan\u0131tlamas\u0131 gereken \u00e7a\u011fr\u0131 say\u0131s\u0131 azal\u0131r. <\/p>\n\n\n\n<p>Ve \u00e7a\u011fr\u0131 y\u00f6nlendirme daha verimli oldu\u011fu i\u00e7in, daha fazla sorgu daha h\u0131zl\u0131 \u00e7\u00f6z\u00fcl\u00fcr.\nSonu\u00e7 olarak, ekibiniz ayn\u0131 zaman diliminde daha fazla say\u0131da \u00e7a\u011fr\u0131yla ba\u015fa \u00e7\u0131kabildi\u011fi i\u00e7in bu, \u00f6nemli \u00f6l\u00e7\u00fcde maliyet tasarrufu anlam\u0131na gelir. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#6 Marka \u0130maj\u0131n\u0131z\u0131 G\u00fc\u00e7lendirin<\/h3>\n\n\n\n<p>Bir m\u00fc\u015fteriyle her etkile\u015fim, marka mesaj\u0131n\u0131z\u0131 g\u00fc\u00e7lendirmek i\u00e7in bir f\u0131rsatt\u0131r.\n\u00c7o\u011fu zaman IVR, bir m\u00fc\u015fterinin i\u015fletmenizle ilk temas noktas\u0131 olacakt\u0131r.\nBu da size temel marka de\u011ferlerinizi en ba\u015f\u0131ndan itibaren sergileme \u015fans\u0131 verir.  <\/p>\n\n\n\n<p>M\u00fc\u015fteri daha bir m\u00fc\u015fteri temsilcisiyle konu\u015fmadan \u00f6nce, IVR&#8217;nizin \u015firketinizin en iyi imaj\u0131n\u0131 yans\u0131tt\u0131\u011f\u0131ndan emin olarak harika bir ilk izlenim yaratabilirsiniz.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Aranacak Temel IVR \u00d6zellikleri<\/h2>\n\n\n\n<p>\u0130\u015fte her iyi IVR sisteminin sahip olmas\u0131 gereken en \u00f6nemli unsurlardan birka\u00e7\u0131:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c7a\u011fr\u0131 Ak\u0131\u015f\u0131 Tasar\u0131mc\u0131s\u0131<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"888\" height=\"698\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-4.png\" alt=\"\" class=\"wp-image-211683\" style=\"width:730px;height:auto\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-4.png 888w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-4-300x236.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-4-768x604.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-4-545x428.png 545w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-4-424x333.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-4-144x113.png 144w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-4-88x69.png 88w\" sizes=\"auto, (max-width: 888px) 100vw, 888px\" \/><\/figure><\/div>\n\n\n<p>CFD, IVR&#8217;nin arayanlar i\u00e7in sa\u011flad\u0131\u011f\u0131 yolculu\u011fu tasarlamaya y\u00f6nelik bir ara\u00e7t\u0131r.\nFarkl\u0131 y\u00f6nlendirme se\u00e7eneklerini se\u00e7ebilmeli (m\u00fc\u015fteri temsilcisinin uygunlu\u011funa veya beceri setine g\u00f6re) ve ayarlar\u0131 ihtiya\u00e7lar\u0131n\u0131za g\u00f6re \u00f6zelle\u015ftirebilmelisiniz Hizmet sunumunuzu optimize etmek i\u00e7in verimli bir se\u00e7enek a\u011fac\u0131 tasarlamak \u00e7ok \u00f6nemlidir.\nBu, IVR sisteminizin kullan\u0131m\u0131 kolay bir<a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/cagri-akisi-tasarimcisi\/\"> \u00e7a\u011fr\u0131 ak\u0131\u015f tasar\u0131mc\u0131s\u0131na<\/a> (CFD) sahip olmas\u0131 gerekti\u011fi anlam\u0131na gelir.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Becerilere Dayal\u0131 Y\u00f6nlendirme<\/h3>\n\n\n\n<p>Bir\u00e7ok \u00e7a\u011fr\u0131 merkezinde, m\u00fc\u015fteri hizmetleri temsilcilerinin beceri setleri farkl\u0131l\u0131k g\u00f6sterir.\n\u00d6rne\u011fin, farkl\u0131 miktarlarda deneyime sahip olabilirler veya belirli alanlarda uzmanla\u015fabilirler. \u0130yi bir IVR sistemi, aramalar\u0131n her zaman m\u00fc\u015fteriye yard\u0131mc\u0131 olmak i\u00e7in uygun becerilere sahip bir temsilciye y\u00f6nlendirildi\u011finden emin olmak i\u00e7in ayarlar\u0131 yapman\u0131za izin verecektir.\nBu,<a href=\"https:\/\/test-staging.cloudtalk.io\/skill-based-routing\/\"> beceriye dayal\u0131 y\u00f6nlendirme<\/a> olarak bilinir ve hizmetinizi daha verimli hale getirmenin m\u00fcthi\u015f bir yoludur.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Arayan Tabanl\u0131 Y\u00f6nlendirme<\/h3>\n\n\n\n<p>Ancak beceri tabanl\u0131 y\u00f6nlendirme tek se\u00e7enek de\u011fildir.\n\u00c7a\u011fr\u0131 y\u00f6nlendirme ayarlar\u0131n\u0131z\u0131 d\u00fczenlemenin her t\u00fcrl\u00fc yolu vard\u0131r ve bir ba\u015fka etkili yol da<a href=\"https:\/\/test-staging.cloudtalk.io\/caller-based-routing\/\"> arayan tabanl\u0131<\/a> y\u00f6nlendirmedir. <\/p>\n\n\n\n<p>Daha \u00f6nce de belirtti\u011fimiz gibi, modern IVR sistemleri genellikle pop\u00fcler CRM platformlar\u0131yla entegrasyona sahiptir.\nBu, IVR&#8217;\u0131n CRM&#8217;nizde depolanan m\u00fc\u015fteri verilerini kullanarak aramalar\u0131 y\u00f6nlendirmesini sa\u011flayabilece\u011finiz anlam\u0131na gelir. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">VIP Kuyruklar\u0131<\/h3>\n\n\n\n<p>Premium bir hizmet sunuyor musunuz?\nTan\u0131mlad\u0131\u011f\u0131n\u0131z herhangi bir \u00f6zel duruma g\u00f6re aramalara \u00f6ncelik vermeyi de se\u00e7ebilirsiniz. <\/p>\n\n\n\n<p>Premium bir m\u00fc\u015fteri bir sorunla arad\u0131\u011f\u0131nda, IVR sistemi bu aramay\u0131 daha y\u00fcksek \u00f6ncelikli olarak belirleyecek ve VIP kuyru\u011funa ge\u00e7irecektir.\nBu \u015fekilde, h\u0131zl\u0131 bir \u015fekilde yan\u0131tland\u0131\u011f\u0131ndan emin olabilirsiniz. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Geri arama<\/h3>\n\n\n\n<p>Temsilcilerinizin her \u00e7a\u011fr\u0131y\u0131 hemen yan\u0131tlamamas\u0131 ka\u00e7\u0131n\u0131lmazd\u0131r, \u00f6zellikle de \u00e7a\u011fr\u0131 hacimleri al\u0131\u015f\u0131lmad\u0131k derecede y\u00fcksek oldu\u011funda.\nBu, arayanlar\u0131n s\u0131raya girmesi gerekebilece\u011fi anlam\u0131na gelir, ancak hepsinin zaman\u0131 (veya sabr\u0131) olmayacakt\u0131r. <\/p>\n\n\n\n<p>Bu nedenle en kaliteli IVR sistemleri geri arama \u00f6zelli\u011fine sahip olmal\u0131d\u0131r.\nBu, arayanlara bir temsilci m\u00fcsait oldu\u011funda veya kendileri i\u00e7in en uygun zamanda geri arama isteme se\u00e7ene\u011fi sunar. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">En \u0130yi IVR Yaz\u0131l\u0131m Alternatifleriniz<\/h2>\n\n\n\n<p>Modern IVR hizmetlerinde araman\u0131z gereken \u00f6zelliklere bakt\u0131ktan sonra, se\u00e7eneklerinizi ke\u015ffetmenin zaman\u0131 geldi.\n\u0130\u015fte piyasadaki en iyi IVR yaz\u0131l\u0131m sa\u011flay\u0131c\u0131lar\u0131n\u0131n bir listesi: <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#1 CloudTalk<\/h3>\n\n\n\n<p>CloudTalk, yerle\u015fik IVR i\u015flevselli\u011fine sahip bulut tabanl\u0131 bir i\u015f arama \u00e7\u00f6z\u00fcm\u00fcd\u00fcr.\nHubSpot, Salesforce ve Zendesk gibi pop\u00fcler ara\u00e7larla <strong> 35 \u00fczerinden entegrasyonlar\u0131<\/strong> destekler, b\u00f6ylece \u00e7a\u011fr\u0131 y\u00f6nlendirmeyi \u00f6zelle\u015ftirmek i\u00e7in t\u00fcm m\u00fc\u015fteri verilerinizden kolayca yararlanabilirsiniz.   <\/p>\n\n\n\n<p>Yapay zeka odakl\u0131 yap\u0131s\u0131, Geri Arama, \u00c7a\u011fr\u0131 Ak\u0131\u015f\u0131 Tasar\u0131mc\u0131s\u0131 ve VIP Kuyruklar\u0131 ve daha fazlas\u0131yla birlikte gelen son derece esnek ara\u00e7lar sa\u011flar.\nAyr\u0131ca 20&#8217;ye kadar farkl\u0131 y\u00f6nlendirme se\u00e7ene\u011fi sunar, b\u00f6ylece \u00f6zel i\u015f ihtiya\u00e7lar\u0131n\u0131za uyum sa\u011flamak kolayd\u0131r. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"915\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18.png\" alt=\"\" class=\"wp-image-215710\" style=\"width:684px;height:auto\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18.png 1600w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18-300x172.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18-1024x586.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18-768x439.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18-1536x878.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18-1297x742.png 1297w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18-748x428.png 748w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18-424x242.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18-198x113.png 198w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18-88x50.png 88w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><figcaption class=\"wp-element-caption\">Kaynak: help.cloudtalk.io<\/figcaption><\/figure><\/div>\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Temel \u00d6zellikler ve G\u00fc\u00e7l\u00fc Y\u00f6nler<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ak\u0131ll\u0131 \u00c7a\u011fr\u0131 Y\u00f6nlendirme ara\u00e7lar\u0131 hizmet verimlili\u011fini optimize eder<\/li>\n\n\n\n<li>Geri arama \u00f6zelli\u011fi hi\u00e7bir \u00e7a\u011fr\u0131n\u0131n cevaps\u0131z kalmamas\u0131n\u0131 sa\u011flar<\/li>\n\n\n\n<li>Her t\u00fcrl\u00fc \u00e7a\u011fr\u0131 merkezi i\u015f ak\u0131\u015f\u0131yla \u00e7al\u0131\u015fan, tamamen \u00f6zelle\u015ftirilebilir \u00e7\u00f6z\u00fcm<\/li>\n\n\n\n<li>Sezgisel aray\u00fcz, temsilcilerinizin minimum e\u011fitimle kullanmaya ba\u015flayabilece\u011fi anlam\u0131na gelir<\/li>\n\n\n\n<li>CX&#8217;i iyile\u015ftirmek i\u00e7in <strong>ortalama \u00e7a\u011fr\u0131 s\u00fcresini %40 azalt\u0131r<\/strong> <\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Ne T\u00fcr \u0130\u015fletmeler \u0130\u00e7in En \u0130yisidir?<\/h4>\n\n\n\n<p>CloudTalk, b\u00fcy\u00fcd\u00fck\u00e7e \u00e7evik bir \u015fekilde uyum sa\u011flayabilecek \u00f6l\u00e7eklenebilir bir \u00e7\u00f6z\u00fcme ihtiya\u00e7 duyan orta \u00f6l\u00e7ekli \u015firketler i\u00e7in idealdir.\nIVR teknolojisi, gelen m\u00fc\u015fteri hizmetleri i\u00e7in idealdir ve giden sat\u0131\u015f \u00e7a\u011fr\u0131lar\u0131n\u0131 desteklemek i\u00e7in de yeterli \u00f6zelliklere sahiptir. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Fiyatland\u0131rma<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"448\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20-1024x448.png\" alt=\"\" class=\"wp-image-215736\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20-1024x448.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20-300x131.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20-768x336.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20-1536x672.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20-1320x578.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20-760x333.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20-424x186.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20-200x88.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20-88x39.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#2 Aircall<\/h3>\n\n\n\n<p>Aircall, d\u00fcnya \u00e7ap\u0131nda 17.000&#8217;den fazla \u015firket taraf\u0131ndan kullan\u0131lan bir i\u015f telefonu sistemidir.\nM\u00fc\u015fteri deneyimini optimize etmek i\u00e7in ses tabanl\u0131 m\u00fc\u015fteri deste\u011fi ve sat\u0131\u015f operasyonlar\u0131n\u0131 h\u0131zland\u0131rmaya odaklan\u0131r. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Temel \u00d6zellikler ve G\u00fc\u00e7l\u00fc Y\u00f6nler<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sesli arama teknolojisinde uzman<\/li>\n\n\n\n<li>IVR&#8217;lar, \u00e7ok seviyeli men\u00fclerle m\u00fc\u015fteri se\u00e7eneklerini geni\u015fletmek i\u00e7in di\u011fer IVR&#8217;lara g\u00f6m\u00fclebilir<\/li>\n\n\n\n<li>Shopify ve Salesforce dahil olmak \u00fczere iyi entegrasyon se\u00e7enekleri<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Ne T\u00fcr \u0130\u015fletmeler \u0130\u00e7in En \u0130yisidir?<\/h4>\n\n\n\n<p>Aircall, telefon tabanl\u0131 ileti\u015fime b\u00fcy\u00fck \u00f6l\u00e7\u00fcde g\u00fcvenen k\u00fc\u00e7\u00fck i\u015fletmeler i\u00e7in iyi bir se\u00e7imdir, \u00e7\u00fcnk\u00fc bunun i\u00e7in tasarlanm\u0131\u015ft\u0131r.  <\/p>\n\n\n\n<p>Web semineri bar\u0131nd\u0131rma gibi video ile ilgili ek \u00f6zelliklere ihtiyac\u0131n\u0131z varsa, Aircall&#8217;da bunlar olduk\u00e7a k\u0131s\u0131tl\u0131 oldu\u011fundan baz\u0131 alternatif se\u00e7enekleri ke\u015ffetmeniz daha iyi olabilir.\nAircall 100&#8217;den fazla \u00fclkede uluslararas\u0131 numaralar\u0131n reklam\u0131n\u0131 yapsa da, bu CloudTalk taraf\u0131ndan sunulan 160&#8217;tan fazla \u00fclkeden \u00f6nemli \u00f6l\u00e7\u00fcde daha azd\u0131r.\nBu nedenle, hizmet vermeniz gereken t\u00fcm uluslar\u0131n kapsama dahil olup olmad\u0131\u011f\u0131n\u0131 kontrol etti\u011finizden emin olun.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Fiyatland\u0131rma<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/the-ultime-call-center-solution-list\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"767\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7-1024x767.png\" alt=\"\" class=\"wp-image-211727\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7-1024x767.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7-300x225.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7-768x575.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7-1442x1080.png 1442w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7-991x742.png 991w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7-571x428.png 571w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7-424x318.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7-151x113.png 151w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7-88x66.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7.png 1466w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#3 Zendesk Suite<\/h3>\n\n\n\n<p>Zendesk destek paketi, bulut tabanl\u0131 bir m\u00fc\u015fteri destek platformudur.\nIVR ve biletleme yaz\u0131l\u0131m\u0131 dahil olmak \u00fczere \u00e7ok \u00e7e\u015fitli m\u00fc\u015fteri hizmetleri odakl\u0131 \u00f6zellikler sunar. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Temel \u00d6zellikler ve G\u00fc\u00e7l\u00fc Y\u00f6nler<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Telefon ve sohbet ara\u00e7lar\u0131 gibi m\u00fc\u015fteri deste\u011fi i\u00e7in birden fazla kanal<\/li>\n\n\n\n<li>Ger\u00e7ek zamanl\u0131 g\u00f6sterge tablolar\u0131 \u00e7a\u011fr\u0131 kuyru\u011funa g\u00f6r\u00fcn\u00fcrl\u00fck kazand\u0131r\u0131r<\/li>\n\n\n\n<li>Ak\u0131ll\u0131 y\u00f6nlendirme i\u00e7in otomatik \u00e7a\u011fr\u0131 da\u011f\u0131t\u0131m\u0131<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Ne T\u00fcr \u0130\u015fletmeler \u0130\u00e7in En \u0130yisidir?<\/h4>\n\n\n\n<p>Zendesk her t\u00fcr i\u015fletme taraf\u0131ndan kullan\u0131lmak \u00fczere tasarlanm\u0131\u015ft\u0131r.\nBununla birlikte, \u00f6z\u00fcnde \u00e7ok kanall\u0131 bir \u00e7\u00f6z\u00fcmd\u00fcr.   <\/p>\n\n\n\n<p>Bu nedenle, i\u015fletmeniz m\u00fc\u015fterilerle birden fazla kanal \u00fczerinden ba\u011flant\u0131 kuruyorsa iyi bir se\u00e7im olabilir, ancak ayn\u0131 zamanda \u00e7al\u0131\u015ft\u0131rman\u0131n olduk\u00e7a karma\u015f\u0131k oldu\u011fu ve bu listedeki di\u011fer se\u00e7eneklerden baz\u0131lar\u0131ndan biraz daha pahal\u0131 oldu\u011fu anlam\u0131na gelir.\n\u00d6te yandan CloudTalk sezgisel olacak \u015fekilde tasarlanm\u0131\u015ft\u0131r, b\u00f6ylece ekipleriniz sadece birka\u00e7 dakika i\u00e7inde aramaya ba\u015flayabilir. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Fiyatland\u0131rma<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/the-ultime-call-center-solution-list\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"373\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-8-1024x373.png\" alt=\"\" class=\"wp-image-211740\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-8-1024x373.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-8-300x109.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-8-768x280.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-8-1320x481.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-8-760x277.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-8-424x154.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-8-200x73.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-8-88x32.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-8.png 1434w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#4 Talkdesk<\/h3>\n\n\n\n<p>Bir ba\u015fka \u00e7ok kanall\u0131 \u00e7\u00f6z\u00fcm de Talkdesk taraf\u0131ndan sunuland\u0131r.\nTelefon, sohbet, e-posta ve sosyal medya hesaplar\u0131 arac\u0131l\u0131\u011f\u0131yla m\u00fc\u015fteri hizmetleri i\u00e7in destek sa\u011flar.\nTelefon teklifi IVR yaz\u0131l\u0131m \u00f6zelliklerini i\u00e7erir.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Temel \u00d6zellikler ve G\u00fc\u00e7l\u00fc Y\u00f6nler<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Becerilere dayal\u0131 \u00e7a\u011fr\u0131 y\u00f6nlendirme, m\u00fc\u015fterileri do\u011fru temsilciyle e\u015fle\u015ftirir<\/li>\n\n\n\n<li>Temsilci performans\u0131n\u0131 takip etmek i\u00e7in \u00e7a\u011fr\u0131lar\u0131n ger\u00e7ek zamanl\u0131 izlenmesi<\/li>\n\n\n\n<li>G\u00f6r\u00fcnt\u00fcl\u00fc aramalar i\u00e7in ekran kay\u0131t \u00f6zelli\u011fi<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Ne T\u00fcr \u0130\u015fletmeler \u0130\u00e7in En \u0130yisidir?<\/h4>\n\n\n\n<p>Talkdesk, \u00e7ok kanall\u0131 bir ileti\u015fim merkezi \u00e7\u00f6z\u00fcm\u00fc arayan her b\u00fcy\u00fckl\u00fckteki i\u015fletme i\u00e7in iyi \u00e7al\u0131\u015f\u0131r.\nAncak konferans arama deste\u011fi sa\u011flamaz, bu nedenle bu sizin i\u00e7in \u00e7ok \u00f6nemli bir \u00f6zellikse ideal de\u011fildir.   <\/p>\n\n\n\n<p>Talkdesk&#8217;in en uygun fiyatl\u0131 plan\u0131 bile listemizdeki baz\u0131 alternatiflerden \u00e7ok daha pahal\u0131 oldu\u011fu i\u00e7in fiyatland\u0131rma da \u00f6nemli bir husustur.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Fiyatland\u0131rma<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/the-ultime-call-center-solution-list\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"509\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9-1024x509.png\" alt=\"\" class=\"wp-image-211753\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9-1024x509.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9-300x149.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9-768x382.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9-1536x764.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9-1320x657.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9-760x378.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9-424x211.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9-200x99.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9-88x44.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9.png 1564w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#5 Genesys Cloud CX<\/h3>\n\n\n\n<p>Bir de Genesys Cloud CX var.\nBu, sesli aramalar, sohbet, SMS ve e-posta i\u00e7in destek sa\u011flayan bulut tabanl\u0131 bir ileti\u015fim merkezi platformudur.\n\u00d6ncelikle b\u00fcy\u00fck \u015firketleri hedefleyen bu platform, tahmini y\u00f6nlendirme ve ger\u00e7ek zamanl\u0131 analitik gibi pek \u00e7ok geli\u015fmi\u015f \u00f6zellik sunuyor.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Temel \u00d6zellikler ve G\u00fc\u00e7l\u00fc Y\u00f6nler<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00c7ok \u00e7e\u015fitli entegrasyonlar mevcut<\/li>\n\n\n\n<li>Tahmine dayal\u0131 y\u00f6nlendirme \u00f6zelli\u011fi hizmet sunumunu h\u0131zland\u0131r\u0131r<\/li>\n\n\n\n<li>Ger\u00e7ek zamanl\u0131 analizler, eyleme ge\u00e7irilebilir stratejik i\u00e7g\u00f6r\u00fcler olu\u015fturmaya yard\u0131mc\u0131 olur<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Ne T\u00fcr \u0130\u015fletmeler \u0130\u00e7in En \u0130yisidir?<\/h4>\n\n\n\n<p>Genesys Cloud CX, \u00f6z\u00fcnde kurumsal bir \u00e7\u00f6z\u00fcmd\u00fcr.\n\u0130yi taraf\u0131, sundu\u011fu geli\u015fmi\u015f \u00f6zellikler yelpazesidir, ancak bu, kullan\u0131m\u0131 olduk\u00e7a karma\u015f\u0131k bir teknoloji par\u00e7as\u0131 oldu\u011fu anlam\u0131na gelir.\nFiyatland\u0131rma yap\u0131s\u0131 da biraz opakt\u0131r, bu nedenle i\u015fletmenizin \u00e7ok karma\u015f\u0131k m\u00fc\u015fteri hizmetleri gereksinimleri yoksa, CloudTalk gibi daha basit ve kullan\u0131m\u0131 daha kolay bir \u00e7\u00f6z\u00fcm sizin i\u00e7in daha uygun olabilir.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Fiyatland\u0131rma<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/the-ultime-call-center-solution-list\/\"><img loading=\"lazy\" decoding=\"async\" width=\"583\" height=\"709\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-10.png\" alt=\"\" class=\"wp-image-211766\" style=\"width:444px;height:auto\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-10.png 583w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-10-247x300.png 247w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-10-352x428.png 352w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-10-349x424.png 349w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-10-93x113.png 93w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-10-72x88.png 72w\" sizes=\"auto, (max-width: 583px) 100vw, 583px\" \/><\/a><\/figure><\/div>\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#6 JustCall<\/h3>\n\n\n\n<p>Justcall, kolayla\u015ft\u0131r\u0131lm\u0131\u015f bir ileti\u015fim \u00fcr\u00fcn\u00fc sunan bulut tabanl\u0131 bir telefon platformudur.\n\u0130\u015f ak\u0131\u015flar\u0131n\u0131z\u0131 kolayla\u015ft\u0131rmaya yard\u0131mc\u0131 olmak i\u00e7in gelen aramalar i\u00e7in bir IVR sistemi ve giden sat\u0131\u015flar i\u00e7in bir otomatik \u00e7evirici i\u00e7erir. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Temel \u00d6zellikler ve G\u00fc\u00e7l\u00fc Y\u00f6nler<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IVR, ak\u0131ll\u0131 \u00e7a\u011fr\u0131 y\u00f6nlendirmesi sa\u011flamak i\u00e7in Otomatik \u00c7a\u011fr\u0131 Da\u011f\u0131t\u0131m teknolojisi ile birlikte \u00e7al\u0131\u015f\u0131r<\/li>\n\n\n\n<li>Konferans arama \u00f6zelli\u011fi, temsilcilerin s\u00fcperviz\u00f6rlerden kolayca yard\u0131m almas\u0131n\u0131 sa\u011flar<\/li>\n\n\n\n<li>Basit kurulum ve anla\u015f\u0131l\u0131r yap\u0131land\u0131rma<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Ne T\u00fcr \u0130\u015fletmeler \u0130\u00e7in En \u0130yisidir?<\/h4>\n\n\n\n<p>Justcall daha b\u00fct\u00e7e dostu se\u00e7eneklerden biri, ancak bu, baz\u0131 rakipleri kadar zengin \u00f6zelliklere sahip olmad\u0131\u011f\u0131 anlam\u0131na geliyor.\nYine de, yaln\u0131zca temel i\u015flerin iyi yap\u0131lmas\u0131na ihtiya\u00e7 duyan k\u00fc\u00e7\u00fck ve orta \u00f6l\u00e7ekli \u015firketler i\u00e7in m\u00fckemmel bir \u00e7\u00f6z\u00fcm. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Fiyatland\u0131rma<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/the-ultime-call-center-solution-list\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-11-1024x484.png\" alt=\"\" class=\"wp-image-211780\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-11-1024x484.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-11-300x142.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-11-768x363.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-11-1320x625.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-11-760x360.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-11-424x201.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-11-200x95.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-11-88x42.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-11.png 1526w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#7 Nextiva<\/h3>\n\n\n\n<p>Nextiva&#8217;n\u0131n VoIP \u00e7\u00f6z\u00fcm\u00fc genellikle kurulumu ve kullan\u0131m\u0131 en kolay \u00e7\u00f6z\u00fcmlerden biri olarak kabul edilir, bu da \u015fu anda 100.000&#8217;den fazla m\u00fc\u015fteriye hizmet vermesinin bir nedenidir.\n\u0130leti\u015fim merkezi yaz\u0131l\u0131m\u0131, m\u00fc\u015fterilerle ses, e-posta, sohbet, SMS veya sosyal kanallar \u00fczerinden etkile\u015fim kurman\u0131za olanak tan\u0131r. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Temel \u00d6zellikler ve G\u00fc\u00e7l\u00fc Y\u00f6nler<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Otomatik transkripsiyon \u00f6zelli\u011fi \u00e7a\u011fr\u0131 sonras\u0131 analiz s\u0131ras\u0131nda zaman kazand\u0131r\u0131r<\/li>\n\n\n\n<li>IVR&#8217;\u0131n Ak\u0131ll\u0131 G\u00f6revli i\u015flevi daha ki\u015fiselle\u015ftirilmi\u015f m\u00fc\u015fteri deneyimleri yarat\u0131r<\/li>\n\n\n\n<li>Basit se\u00e7enek a\u011fac\u0131 tasar\u0131m\u0131 i\u00e7in \u00f6zelle\u015ftirilebilir \u00e7a\u011fr\u0131 ak\u0131\u015f\u0131 olu\u015fturucu<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Ne T\u00fcr \u0130\u015fletmeler \u0130\u00e7in En \u0130yisidir?<\/h4>\n\n\n\n<p>Nextiva, g\u00fcvenilir bir \u00e7ok kanall\u0131 ileti\u015fim sistemine ihtiya\u00e7 duyan t\u00fcm i\u015fletmeler i\u00e7in iyi bir se\u00e7enektir.\nYine de entegrasyon paketini kontrol etti\u011finizden emin olun, \u00e7\u00fcnk\u00fc Nextiva&#8217;n\u0131n sundu\u011fu entegrasyon yelpazesi di\u011fer baz\u0131 sa\u011flay\u0131c\u0131lar kadar geni\u015f de\u011fil.\n\u00d6te yandan CloudTalk, 30&#8217;dan fazla farkl\u0131 i\u015f arac\u0131yla sorunsuz bir \u015fekilde entegre olur.    <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Fiyatland\u0131rma<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/the-ultime-call-center-solution-list\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"531\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-12-1024x531.png\" alt=\"\" class=\"wp-image-211793\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-12-1024x531.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-12-300x156.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-12-768x399.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-12-1320x685.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-12-760x394.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-12-424x220.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-12-200x104.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-12-88x46.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-12.png 1476w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#8 RingEX (RingCentral&#8217;dan)<\/h3>\n\n\n\n<p>RingCentral, 1999 y\u0131l\u0131nda ilk \u00e7\u0131k\u0131\u015f\u0131n\u0131 yapm\u0131\u015f olan piyasadaki en eski ticari telekom\u00fcnikasyon sa\u011flay\u0131c\u0131lar\u0131ndan biridir.\nRingEX telefon sistemi, \u00f6zel i\u015f ak\u0131\u015flar\u0131 olu\u015fturman\u0131za ve sorunsuz hizmet sunman\u0131za olanak tan\u0131yarak \u015firketinizin \u00fcretkenli\u011fini art\u0131rmak i\u00e7in tasarlanm\u0131\u015ft\u0131r. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Temel \u00d6zellikler ve G\u00fc\u00e7l\u00fc Y\u00f6nler<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pop\u00fcler CRM ve i\u015f ak\u0131\u015f\u0131 y\u00f6netimi ara\u00e7lar\u0131yla \u00e7ok \u00e7e\u015fitli entegrasyonlar<\/li>\n\n\n\n<li>Ak\u0131ll\u0131 IVR sistemi ak\u0131ll\u0131 \u00e7a\u011fr\u0131 y\u00f6nlendirmeye olanak tan\u0131r<\/li>\n\n\n\n<li>Sanal Asistan \u00f6zelli\u011fi, hizmet sunumunu desteklemek i\u00e7in aramalar s\u0131ras\u0131nda not al\u0131r<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Ne T\u00fcr \u0130\u015fletmeler \u0130\u00e7in En \u0130yisidir?<\/h4>\n\n\n\n<p>RingEX, her t\u00fcr \u015firkete uyacak sa\u011flam bir i\u015f telefonu sistemidir.\nBununla birlikte, <a href=\"https:\/\/www.g2.com\/products\/ringex\/reviews?qs=pros-and-cons\" target=\"_blank\" rel=\"noopener\">kullan\u0131c\u0131lar genellikle<\/a> \u015firketin m\u00fc\u015fteri deste\u011finin ideal olmad\u0131\u011f\u0131ndan <a href=\"https:\/\/www.g2.com\/products\/ringex\/reviews?qs=pros-and-cons\" target=\"_blank\" rel=\"noopener\">\u015fikayet<\/a> ederler.\n\u0130\u015f g\u00fcc\u00fc y\u00f6netimi ara\u00e7lar\u0131 ve \u00e7ok kanall\u0131 destek ile tam ileti\u015fim merkezi i\u015flevselli\u011fi istiyorsan\u0131z, bunun yerine RingCX \u00fcr\u00fcn\u00fcn\u00fc tercih etmeniz gerekece\u011fini de unutmay\u0131n.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Fiyatland\u0131rma<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/the-ultime-call-center-solution-list\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"523\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13-1024x523.png\" alt=\"\" class=\"wp-image-211806\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13-1024x523.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13-300x153.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13-768x392.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13-1536x784.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13-1320x674.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13-760x388.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13-424x217.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13-200x102.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13-88x45.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">IVR Yaz\u0131l\u0131m\u0131: M\u00fc\u015fteri Memnuniyetini Art\u0131rman\u0131n Anahtar\u0131<\/h2>\n\n\n\n<p>Do\u011fru IVR sistemini se\u00e7mek ilk ba\u015fta zor gibi g\u00f6r\u00fcnebilir, ancak birka\u00e7 \u00f6nemli noktay\u0131 akl\u0131n\u0131zda tuttu\u011funuz s\u00fcrece, \u015firketiniz i\u00e7in do\u011fru yaz\u0131l\u0131m\u0131 bulmak nispeten ac\u0131s\u0131z bir s\u00fcre\u00e7 olacakt\u0131r.<\/p>\n\n\n\n<p>\u00d6ncelikle, IVR fiyat etiketi a\u00e7\u0131k\u00e7a \u00f6nemli olsa da, karar\u0131n\u0131z\u0131 etkilemesi gereken tek fakt\u00f6r olmad\u0131\u011f\u0131n\u0131 unutmay\u0131n.\n\u00dcr\u00fcn i\u015fletmeniz i\u00e7in en uygun \u00fcr\u00fcn olmal\u0131d\u0131r, \u00e7\u00fcnk\u00fc uzun vadede g\u00fcvenebilece\u011finizden emin olmak isteyeceksiniz. <\/p>\n\n\n\n<p>\u00d6nce \u00f6nceliklerinizi ve hedeflerinizi belirleyin, ard\u0131ndan bunlarla uyumlu bir platform se\u00e7in. <strong>Do\u011fru se\u00e7im yapmak i\u00e7in <\/strong>kendinize a\u015fa\u011f\u0131daki sorular\u0131 sorun<strong>:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u015eirketiniz b\u00fcy\u00fcd\u00fck\u00e7e ihtiya\u00e7 duyaca\u011f\u0131n\u0131z t\u00fcm entegrasyonlara sahip mi?  <\/li>\n\n\n\n<li>Premium teklifinizi y\u00fckseltebilmek i\u00e7in geli\u015fmi\u015f \u00f6zellikler mi istiyorsunuz?  <\/li>\n\n\n\n<li>\u00d6zelle\u015ftirilmi\u015f bir \u00e7\u00f6z\u00fcm gerektiren \u00f6zel i\u015f hedefleriniz mi var?  <\/li>\n<\/ul>\n\n\n\n<p>Se\u00e7ti\u011finiz \u00e7\u00f6z\u00fcm t\u00fcm kutular\u0131 i\u015faretlediyse, kazanan\u0131n\u0131z\u0131 buldunuz demektir.<\/p>\n\n\n\n<p>Ve hen\u00fcz bir favoriniz yoksa, <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\">bug\u00fcn bir demo planlay\u0131n<\/a>.  <\/p>\n\n\n\n<p>CloudTalk tam da arad\u0131\u011f\u0131n\u0131z yaz\u0131l\u0131m olabilir.<\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">SSS<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">IVR Yaz\u0131l\u0131m\u0131 Nedir?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>IVR yaz\u0131l\u0131m\u0131, arayanlar\u0131 temsilcilere ak\u0131ll\u0131ca y\u00f6nlendirerek y\u00fcksek \u00e7a\u011fr\u0131 hacimlerini y\u00f6netmek i\u00e7in i\u015fletmeler taraf\u0131ndan kullan\u0131lan otomatik bir teknolojidir.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">IVR Yaz\u0131l\u0131m\u0131 Nas\u0131l \u00c7al\u0131\u015f\u0131r?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Bir IVR, arayan ki\u015fiye \u00f6nceden kaydedilmi\u015f bir mesaj \u00e7alar ve onlara bir dizi se\u00e7enek sunar.<br \/>\nArayan ki\u015fi daha sonra tercih etti\u011fi se\u00e7ene\u011fi se\u00e7er ve yan\u0131ta ba\u011fl\u0131 olarak IVR ba\u015fka bir men\u00fc oynatabilir, aramay\u0131 bir m\u00fc\u015fteri hizmetleri temsilcisine y\u00f6nlendirebilir veya arayan ki\u015fiye self servis se\u00e7enekleri sunabilir. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Hangi \u0130\u015fletmeler IVR Kullan\u0131m\u0131ndan Yararlanabilir?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>G\u00fcnl\u00fck olarak gelen \u00e7a\u011fr\u0131larla ilgilenen b\u00fcy\u00fck ya da k\u00fc\u00e7\u00fck t\u00fcm kurulu\u015flar bir IVR sistemi kurmaktan faydalanabilir.<br \/>\nIVR \u00e7\u00f6z\u00fcmleri genellikle \u00f6zelle\u015ftirilebilir, b\u00f6ylece bunlar\u0131 kendi i\u015f ihtiya\u00e7lar\u0131n\u0131za g\u00f6re uyarlayabilirsiniz. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1714472683661\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u0130\u015f Ba\u015f\u0131nda IVR Sistemi \u00d6rne\u011fi Nedir?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Bir \u015firketin destek hatt\u0131n\u0131 arad\u0131\u011f\u0131n\u0131zda, genellikle buna benzer otomatik bir mesaj duyars\u0131n\u0131z:<br \/><em>&#8220;Classic Shoe Company&#8217;ye ho\u015f geldiniz.<br \/>\nL\u00fctfen a\u015fa\u011f\u0131daki se\u00e7eneklerden birini se\u00e7in: <\/em><br \/><em>Sipari\u015f vermek i\u00e7in l\u00fctfen 1&#8217;e bas\u0131n.<\/em><br \/><em>Mevcut bir sipari\u015f hakk\u0131nda soru sormak i\u00e7in l\u00fctfen 2&#8217;ye bas\u0131n.<\/em><br \/><em>Di\u011fer t\u00fcm sorular\u0131n\u0131z i\u00e7in l\u00fctfen 3&#8217;e bas\u0131n<\/em>.&#8221;<br \/>Bu, i\u015f ba\u015f\u0131ndaki bir IVR&#8217;dir.<br \/>\nSize self servis bir \u00e7\u00f6z\u00fcm m\u00fc sunaca\u011f\u0131n\u0131 yoksa sizi canl\u0131 bir temsilciye mi y\u00f6nlendirece\u011fini belirleyene kadar sizi bir karar a\u011fac\u0131nda gezdiriyor. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1714472702076\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Bir IVR \u00c7\u00f6z\u00fcm\u00fcn\u00fcn Maliyeti Ne Kadard\u0131r?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Bunun basit bir cevab\u0131 yoktur \u00e7\u00fcnk\u00fc bu, sistemin ne kadar zengin \u00f6zelliklere sahip oldu\u011funa ba\u011fl\u0131d\u0131r.<br \/>\nGenel bir kural olarak, IVR sistemli telefon \u00e7\u00f6z\u00fcmlerinin maliyeti kullan\u0131c\u0131 ba\u015f\u0131na ayl\u0131k 25-70 dolar civar\u0131ndad\u0131r.<br \/>\nBununla birlikte, \u00fcst d\u00fczey \u00e7\u00f6z\u00fcmler kullan\u0131c\u0131 ba\u015f\u0131na ayl\u0131k 220 $&#8217;a kadar \u00e7\u0131kabilir, hatta daha da fazla olabilir.  <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>K\u00fcresel IVR yaz\u0131l\u0131m pazar\u0131n\u0131n de\u011feri 2023 y\u0131l\u0131nda 4,5 milyar dolar\u0131n \u00fczerindeydi. IVR \u00e7\u00f6z\u00fcmlerini kullanan \u015firketlerin \u00fc\u00e7te ikisinden biraz az\u0131 b\u00fcy\u00fck&#8230;<\/p>\n","protected":false},"author":126,"featured_media":286760,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-232210","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/232210","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/users\/126"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/comments?post=232210"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/232210\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media\/286760"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media?parent=232210"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/categories?post=232210"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/tags?post=232210"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}