{"id":232131,"date":"2024-08-01T19:18:00","date_gmt":"2024-08-01T17:18:00","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/6-ivr-self-servis-en-iyi-uygulamalari-arayanlarin-kendilerine-yardim-etmelerine-yardimci-olun\/"},"modified":"2024-08-12T12:49:29","modified_gmt":"2024-08-12T10:49:29","slug":"6-ivr-self-servis-en-iyi-uygulamalari-arayanlarin-kendilerine-yardim-etmelerine-yardimci-olun","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/6-ivr-self-servis-en-iyi-uygulamalari-arayanlarin-kendilerine-yardim-etmelerine-yardimci-olun\/","title":{"rendered":"6 IVR Self-Servis En \u0130yi Uygulamalar\u0131: Arayanlar\u0131n Kendilerine Yard\u0131m Etmelerine Yard\u0131mc\u0131 Olun"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Bu IVR Self Servis En \u0130yi Uygulamalar\u0131yla CX&#8217;i \u0130yile\u015ftirin<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/demo\/\" style=\"border-radius:3px\">\u0130LET\u0130\u015e\u0130M SATI\u015e<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/signup\/\" style=\"border-radius:3px\">\u00dcCRETS\u0130Z DENEY\u0130N<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/05\/blog-illustration.svg\" alt=\"\" class=\"wp-image-208358\"\/><\/figure><\/div>\n\n\n<p class=\"has-black-color has-text-color has-medium-font-size\">Ara\u015ft\u0131rmalar, <a href=\"https:\/\/www.tidio.com\/blog\/self-service-statistics\/\" target=\"_blank\" rel=\"noopener\">t\u00fcketicilerin<\/a> yakla\u015f\u0131k <a href=\"https:\/\/www.tidio.com\/blog\/self-service-statistics\/\" target=\"_blank\" rel=\"noopener\">%73<\/a> &#8216;\u00fcn\u00fcn sorunlar\u0131n\u0131 ba\u011f\u0131ms\u0131z olarak \u00e7\u00f6zmek istedi\u011fini g\u00f6stermi\u015ftir.\nBu da IVR self-servis ve di\u011fer benzer teknolojileri i\u015fletmeniz i\u00e7in hayati hale getiriyor. <\/p>\n\n\n\n<p>Self servis destek se\u00e7enekleri, m\u00fc\u015fterilerin kendi h\u0131zlar\u0131nda hareket edebileceklerini hissetmelerine yard\u0131mc\u0131 olurken, onlara sorunlar\u0131 kendi ba\u015flar\u0131na \u00e7\u00f6zme \u00f6zerkli\u011fi verir.\nBu se\u00e7enekleri sunmak, i\u015fletmenizin onlar\u0131n ihtiya\u00e7lar\u0131n\u0131 ve tercihlerini \u00f6nemsedi\u011fini g\u00f6sterir. <\/p>\n\n\n\n<p>IVR self-servis ile ilgili en iyi uygulamalar\u0131 ke\u015ffetmek i\u00e7in okumaya devam edin.\nBunlar, m\u00fckemmel bir m\u00fc\u015fteri deneyimi (CX) yaratman\u0131z\u0131 ve i\u015finizi seven insanlarla daha g\u00fc\u00e7l\u00fc ili\u015fkiler kurman\u0131z\u0131 sa\u011flayacakt\u0131r. <\/p>\n\n\n\n<p><strong>Anahtar \u00c7\u0131kar\u0131mlar:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Self servis IVR sistemi, bilgi sa\u011flayan veya arayanlar\u0131 \u015firketinizdeki do\u011fru ki\u015fiye ba\u011flayan otomatik bir ara\u00e7t\u0131r.<\/li>\n\n\n\n<li>Self-servis IVR, m\u00fc\u015fterilerinizin sorular\u0131n\u0131 kendi ba\u015flar\u0131na \u00e7\u00f6zmelerine yard\u0131mc\u0131 olarak zamanlar\u0131na ve girdilerine de\u011fer verdi\u011finizi bilmelerini sa\u011flar.<\/li>\n\n\n\n<li>En iyi CX&#8217;i sunmak i\u00e7in IVR men\u00fcn\u00fcz\u00fc m\u00fc\u015fterilerin ihtiya\u00e7lar\u0131na ve tercihlerine g\u00f6re uyarlaman\u0131z gerekir, b\u00f6ylece rahat\u00e7a kullanabilirler.<\/li>\n\n\n\n<li>Bu teknolojiyi kullanmak hem m\u00fc\u015fterilerinize hem de temsilcilerinize m\u00fcmk\u00fcn olan en iyi deneyimi sunman\u0131z\u0131 sa\u011flar.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Self Servis IVR Nedir?<\/h2>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/interactive-voice-response-ivr\/\">\u0130nteraktif Sesli Yan\u0131t<\/a> ya da IVR, arayan ki\u015finin sorununu \u00e7\u00f6zmesine yard\u0131mc\u0131 olmak i\u00e7in sesiyle ya da tu\u015flara basarak bilgi toplayan bir telefon teknolojisidir.  <\/p>\n\n\n\n<p>Geleneksel olarak bu, onlar\u0131 do\u011fru temsilciye ba\u011flamaya yard\u0131mc\u0131 olmak anlam\u0131na geliyordu.\nAncak self servis IVR, ekstra bir unsur daha ekliyor.\nYapay zekan\u0131n yard\u0131m\u0131yla self servis IVR, arayanlara insan giri\u015fi olmadan yan\u0131tlar ve \u00e7\u00f6z\u00fcmler sa\u011flayabilir.\n\u00d6rne\u011fin, arad\u0131klar\u0131 belirli soruyu yan\u0131tlayan \u00f6nceden kaydedilmi\u015f bir mesaj\u0131 oynatarak.   <\/p>\n\n\n\n<p>K\u0131saca &#8220;IVR self servis nedir&#8221; konusunu ele ald\u0131k.\n\u015eimdi, i\u015fletmenizin bundan en iyi \u015fekilde nas\u0131l yararlanabilece\u011fine bir g\u00f6z atal\u0131m. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">IVR Self Servis i\u00e7in En \u0130yi Uygulamalar<\/h2>\n\n\n\n<p>M\u00fc\u015fterilerinize sundu\u011funuz IVR self servis deneyimini optimize ederken takip etmek isteyece\u011finiz <strong>en \u00f6nemli en iyi uygulamalar\u0131 <\/strong>tart\u0131\u015fal\u0131m.<\/p>\n\n\n\n<p>Genel olarak <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/13-ivr-en-iyi-uygulamasi-ile-arayanlarinizi-sasirtin-cloudtalk\/\">IVR en iyi uygulamalar\u0131<\/a> hakk\u0131nda her \u015feyi bilmek de \u00f6nemli olsa da, burada teknolojinin self servis y\u00f6n\u00fcnden yararlanmay\u0131 \u00f6\u011frenece\u011finizi l\u00fctfen unutmay\u0131n.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Farkl\u0131 Y\u00f6nlendirme Kurallar\u0131 Uygula<\/h3>\n\n\n\n<p>Self-servis IVR, verimli \u00e7a\u011fr\u0131 y\u00f6nlendirme ile birlikte kullan\u0131ld\u0131\u011f\u0131nda en etkili halini al\u0131r.\nBaz\u0131 arayanlar\u0131n bir m\u00fc\u015fteri temsilcisiyle konu\u015fmas\u0131 gerekmeyebilir, ancak bunu yapanlar i\u00e7in farkl\u0131 t\u00fcrde <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/cagri-yonlendirme-nedir-ve-size-nasil-fayda-saglayabilir\/\">\u00e7a\u011fr\u0131 y\u00f6nlendirme<\/a> kurallar\u0131 uygulamak isteyeceksiniz. <\/p>\n\n\n\n<p>\u0130\u015fletmenizin kaynaklar\u0131n\u0131, en yayg\u0131n m\u00fc\u015fteri ihtiya\u00e7lar\u0131n\u0131 ve mevcut \u00e7a\u011fr\u0131 hacimlerini g\u00f6z \u00f6n\u00fcnde bulundurman\u0131z, hangi kural\u0131n (veya hangi kural kombinasyonunun) size en uygun olaca\u011f\u0131n\u0131 se\u00e7menize yard\u0131mc\u0131 olabilir.<\/p>\n\n\n\n<p>\u00d6rne\u011fin, ola\u011fan\u00fcst\u00fc m\u00fc\u015fteri hizmetleri sunabilecek tek bir temsilciniz varsa <strong>sabit sipari\u015f<\/strong> y\u00f6nlendirmesi en iyisi olabilir. <a href=\"https:\/\/test-staging.cloudtalk.io\/skill-based-routing\/\"><strong>Becerilere dayal\u0131 y\u00f6nlendirme<\/strong><\/a>\u00d6te yandan, \u00e7e\u015fitli m\u00fc\u015fteri sorular\u0131n\u0131z ve bunlar\u0131 yan\u0131tlamak i\u00e7in farkl\u0131 yeteneklere sahip \u00e7e\u015fitli temsilcileriniz varsa en iyisidir.  <\/p>\n\n\n\n<p>Sonu\u00e7 olarak, do\u011fru y\u00f6nlendirme kurallar\u0131 se\u00e7imi, IVR self servis sisteminizle etkile\u015fime ge\u00e7en arayanlar\u0131n deneyimini optimize eder.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"436\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Call-Routing-1024x436.png\" alt=\"\" class=\"wp-image-208810\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Call-Routing-1024x436.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Call-Routing-300x128.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Call-Routing-768x327.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Call-Routing-1536x654.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Call-Routing-2048x873.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Call-Routing-1920x818.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Call-Routing-1320x562.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Call-Routing-760x324.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Call-Routing-424x181.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Call-Routing-200x85.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Call-Routing-88x37.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>Kaynak: https:\/\/getvoip.com\/<\/em><\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Men\u00fc Se\u00e7eneklerinin Say\u0131s\u0131n\u0131 S\u0131n\u0131rlay\u0131n<\/h3>\n\n\n\n<p>M\u00fc\u015fteriler genellikle ne hakk\u0131nda konu\u015fmak istediklerine dair net bir fikirle ararlar.\nBu konuda onlara g\u00fcvenmeniz gerekir, bu nedenle onlar\u0131 \u00e7ok fazla se\u00e7enekle bunaltmaktan ka\u00e7\u0131n\u0131n. <\/p>\n\n\n\n<p>Elbette, <em>baz\u0131 <\/em>se\u00e7enekler sunmak hala \u00f6nemlidir.\n\u00dc\u00e7 veya d\u00f6rt se\u00e7enek, her IVR men\u00fc etkile\u015fimi i\u00e7in en uygun se\u00e7enektir.\nBu \u015fekilde, arayanlar se\u00e7enekleri \u00e7ok uzun s\u00fcre dinlemek zorunda kalarak hayal k\u0131r\u0131kl\u0131\u011f\u0131na u\u011framayacaklard\u0131r.\nVe men\u00fc bitti\u011finde \u00f6nceki se\u00e7enekleri unutmayacaklard\u0131r.   <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">En Yayg\u0131n \u00c7a\u011fr\u0131 T\u00fcrlerinize \u00d6ncelik Verin<\/h3>\n\n\n\n<p>\u00c7ok say\u0131da m\u00fc\u015fteriye \u00e7ok k\u0131sa s\u00fcrede yard\u0131mc\u0131 olmak, arayanlar\u0131n \u00e7o\u011fu ihtiya\u00e7 duyduklar\u0131 \u015feyi h\u0131zl\u0131 bir \u015fekilde bulabildi\u011finde \u00e7ok daha kolayd\u0131r.<\/p>\n\n\n\n<p>Bunu yapmak i\u00e7in, arayanlar\u0131n en \u00e7ok arayacaklar\u0131 se\u00e7enekleri her men\u00fcn\u00fcn ba\u015f\u0131nda listeleyin.\nBu \u015fekilde, daha fazla say\u0131da insan men\u00fcn\u00fczde daha k\u0131sa s\u00fcrede \u00e7al\u0131\u015fabilir. <\/p>\n\n\n\n<p>Bu t\u00fcr IVR men\u00fcs\u00fc en iyi uygulamalar\u0131n\u0131 takip etmek, m\u00fc\u015fterilerinizin ne istedi\u011fini ve nas\u0131l davrand\u0131\u011f\u0131n\u0131 bildi\u011finizi de g\u00f6sterir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c7a\u011fr\u0131 Ak\u0131\u015flar\u0131n\u0131 \u00d6zelle\u015ftirin ve Optimize Edin<\/h3>\n\n\n\n<p>\u00c7a\u011fr\u0131 ak\u0131\u015flar\u0131, \u015firketinizin telefon sisteminin kendisine gelen \u00e7a\u011fr\u0131lar\u0131 nas\u0131l ele ald\u0131\u011f\u0131n\u0131 g\u00f6steren g\u00f6rsel haritalard\u0131r.<\/p>\n\n\n\n<p>Bir \u00e7a\u011fr\u0131 ak\u0131\u015f\u0131 tasar\u0131mc\u0131s\u0131 kullanarak bu ak\u0131\u015flar\u0131 ihtiya\u00e7lar\u0131n\u0131za uyacak \u015fekilde \u00f6zelle\u015ftirebilirsiniz.<\/p>\n\n\n\n<p>\u00c7a\u011fr\u0131 ak\u0131\u015f\u0131 tasar\u0131mc\u0131lar\u0131 veya d\u00fczenleyicileri, \u00f6zel \u00e7a\u011fr\u0131 ak\u0131\u015flar\u0131 olu\u015fturmaya y\u00f6nelik etkile\u015fimli ara\u00e7lard\u0131r.\nBunlar, gelen her aramay\u0131 tercihlerinize g\u00f6re y\u00f6nlendirmenize ve her arayan\u0131 her seferinde do\u011fru ki\u015fiyle g\u00f6r\u00fc\u015ft\u00fcrmenize olanak tan\u0131r. <\/p>\n\n\n\n<p>CloudTalk&#8217;un \u00c7a\u011fr\u0131 Ak\u0131\u015f\u0131 Tasar\u0131mc\u0131s\u0131, sezgisel ve anla\u015f\u0131lmas\u0131 kolay, basit, kullan\u0131c\u0131 dostu bir aray\u00fczle <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/cagri-akisi-tasarimcisi\/\">\u00e7a\u011fr\u0131 ak\u0131\u015flar\u0131n\u0131<\/a> \u00f6zelle\u015ftirmenize ve <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/cagri-akisi-tasarimcisi\/\">tasarlaman\u0131za<\/a> yard\u0131mc\u0131 olabilir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c7a\u011fr\u0131 Kuyruklar\u0131n\u0131 Olabildi\u011fince Verimli Hale Getirin<\/h3>\n\n\n\n<p>En iyi self-servis se\u00e7enekleri bile baz\u0131 m\u00fc\u015fterileri kuyruklara sokacakt\u0131r.\nBekleme s\u00fcrelerini m\u00fcmk\u00fcn oldu\u011funca k\u0131sa tutmak i\u00e7in bu kuyruklar\u0131 optimize etmek isteyeceksiniz. <\/p>\n\n\n\n<p>Kay\u0131tl\u0131 mesajlar arac\u0131l\u0131\u011f\u0131yla kuyruktaki arayanlara de\u011ferli bilgiler sunmay\u0131 d\u00fc\u015f\u00fcn\u00fcn.\nYaln\u0131zca bilgileri \u00e7ok s\u0131k tekrarlamaktan ve bir s\u00fcre kuyrukta kalabilecek arayanlar\u0131 hayal k\u0131r\u0131kl\u0131\u011f\u0131na u\u011fratma riskinden ka\u00e7\u0131n\u0131n. <\/p>\n\n\n\n<p>CloudTalk&#8217;un \u00e7a\u011fr\u0131 kuyru\u011fu <a href=\"https:\/\/test-staging.cloudtalk.io\/call-queuing\/\">i\u015flevi<\/a> gibi ara\u00e7lar\u0131 kullanarak \u00e7a\u011fr\u0131 kuyruklar\u0131n\u0131 daha da \u00f6zelle\u015ftirebilirsiniz.\nBu, beklemesi gereken m\u00fc\u015fteriler i\u00e7in m\u00fcmk\u00fcn olan en iyi deneyimi olu\u015fturman\u0131za yard\u0131mc\u0131 olacak, b\u00f6ylece temsilcileriniz onlara ula\u015fana kadar rahatlayabilecekler. <\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Gelen \u00e7a\u011fr\u0131lar\u0131n\u0131z \u00fczerinde tam kontrol sahibi olun, \u00f6zel \u00e7a\u011fr\u0131 ak\u0131\u015flar\u0131 tasarlay\u0131n ve m\u00fckemmel CX sunun.<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"213\" height=\"300\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Best-IVR-solution-24-213x300.png\" alt=\"\" class=\"wp-image-202809\" style=\"object-fit:cover\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Best-IVR-solution-24-213x300.png 213w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Best-IVR-solution-24-303x428.png 303w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Best-IVR-solution-24-300x424.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Best-IVR-solution-24-80x113.png 80w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Best-IVR-solution-24-62x88.png 62w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Best-IVR-solution-24.png 450w\" sizes=\"auto, (max-width: 213px) 100vw, 213px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/5-best-ivr-solutions\/\">\u00dccretsiz okuyun<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">IVR Self-Servisin Faydalar\u0131<\/h2>\n\n\n\n<p>Peki, \u00f6zetledi\u011fimiz en iyi uygulamalar\u0131 uygularsan\u0131z, i\u015fletmeniz bundan nas\u0131l faydalanabilir?\nA\u015fa\u011f\u0131daki IVR self-servis avantajlar\u0131, bunu do\u011fru bir \u015fekilde yapmak i\u00e7in neden \u00e7aba g\u00f6stermeye de\u011fer oldu\u011fu konusunda size bir fikir verecektir. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0130\u015fletme Maliyetlerini D\u00fc\u015f\u00fcr\u00fcn<\/h3>\n\n\n\n<p>IVR self-servis \u00e7\u00f6z\u00fcmleri, baz\u0131 \u00e7a\u011fr\u0131lar\u0131 m\u00fc\u015fteri temsilcisine ula\u015fmadan \u00e7\u00f6zmenize yard\u0131mc\u0131 olur.\nBu, IVR kontrol alt\u0131na alma olarak adland\u0131r\u0131l\u0131r.\nS\u0131n\u0131rlama oran\u0131n\u0131z\u0131 art\u0131rmak, genel ileti\u015fim merkezi maliyetlerini \u00f6nemli \u00f6l\u00e7\u00fcde d\u00fc\u015f\u00fcrebilir.  <\/p>\n\n\n\n<p>InVideo CEO&#8217;su <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/5-ways-to-take-full-advantage-of-ais-role-in-customer-service\/\">Sanket Shah&#8217;a g\u00f6re<\/a>, yapay zeka arac\u0131l\u0131\u011f\u0131yla ger\u00e7ekle\u015ftirilen bu t\u00fcr bir otomasyon, &#8220;\u00fcr\u00fcn geli\u015ftirme veya pazarlama gibi i\u015fin di\u011fer alanlar\u0131na yat\u0131r\u0131m yapmak i\u00e7in kullan\u0131labilecek kaynaklar\u0131 serbest b\u0131rakabilir&#8221;.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">M\u00fc\u015fteri Memnuniyetini Art\u0131r\u0131n<\/h3>\n\n\n\n<p>Kendilerini defalarca tekrar etmek zorunda kalan veya farkl\u0131 m\u00fc\u015fteri temsilcilerine aktar\u0131lan ve yeniden y\u00f6nlendirilen m\u00fc\u015fteriler hayal k\u0131r\u0131kl\u0131\u011f\u0131na u\u011frar.\nSelf-servis \u00e7\u00f6z\u00fcmleri bu hayal k\u0131r\u0131kl\u0131klar\u0131n\u0131 minimumda tutmaya yard\u0131mc\u0131 olur.   <\/p>\n\n\n\n<p>Bu \u015fekilde, bu sistemler m\u00fc\u015fterilere do\u011fru bilgileri sa\u011flayarak veya onlar\u0131 h\u0131zl\u0131 ve sorunsuz bir \u015fekilde uygun bir temsilciye ba\u011flayarak CX&#8217;i art\u0131rman\u0131za yard\u0131mc\u0131 olur.<\/p>\n\n\n\n<p>Self-servis IVR kuyruklar\u0131n k\u0131salt\u0131lmas\u0131na da yard\u0131mc\u0131 olur.\nACD ve \u00e7a\u011fr\u0131 y\u00f6nlendirme i\u015flevleriyle birlikte kullan\u0131ld\u0131\u011f\u0131nda, m\u00fc\u015fterileri ba\u015flang\u0131\u00e7tan itibaren daha k\u0131sa, daha konuya uygun kuyruklara ay\u0131rabilir.\nBu da m\u00fc\u015fterilerin sorunlar\u0131n\u0131n daha h\u0131zl\u0131 \u00e7\u00f6z\u00fclece\u011fi ve olumlu bir deneyim ya\u015fayacaklar\u0131 anlam\u0131na gelir.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Temsilci Ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 ve Moralini Art\u0131r\u0131n<\/h3>\n\n\n\n<p>Temsilciler, uzmanl\u0131klar\u0131n\u0131 iyi bir \u015fekilde kullanabildiklerinde en \u00fcretken olabilirler.<\/p>\n\n\n\n<p>\u00d6rne\u011fin, yeni \u00fcr\u00fcn\u00fcn\u00fcz veya hizmetiniz hakk\u0131nda derinlemesine bilgi sahibi olan bir temsilcinin bu bilgileri m\u00fc\u015fterilerle payla\u015fmas\u0131na izin verilmelidir.\nBir self-servis IVR, ilgili sorular\u0131 bu temsilciye y\u00f6nlendirirken, \u00f6rne\u011fin finansal sorular\u0131 olanlar\u0131 bunun yerine ilgili uzmanl\u0131\u011fa sahip bir temsilciye g\u00f6nderecektir. <\/p>\n\n\n\n<p>Bu, beceriye dayal\u0131 y\u00f6nlendirmenin ayr\u0131lmaz bir par\u00e7as\u0131d\u0131r ve ekibinizin ruhu i\u00e7in oldu\u011fu kadar m\u00fc\u015fteriler i\u00e7in de \u00f6nemlidir.  <\/p>\n\n\n\n<p>Becerilerine uygun karma\u015f\u0131k etkile\u015fimler i\u00e7in m\u00fc\u015fteri temsilcilerine g\u00fcvenerek, \u015firketinizin onlar\u0131n bilgi ve uzmanl\u0131\u011f\u0131na de\u011fer verdi\u011fini g\u00f6sterir ve bu da moralleri y\u00fckseltir.\nAyr\u0131ca onlar\u0131 en ilgin\u00e7 bulduklar\u0131 konularla ilgilenmeye te\u015fvik eder, b\u00f6ylece kat\u0131l\u0131m\u0131 art\u0131r\u0131rken bilgilerini derinle\u015ftirirler. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7\/24 Deste\u011fi Tan\u0131t\u0131n<\/h3>\n\n\n\n<p>Her \u015firket \u00e7a\u011fr\u0131 merkezinde g\u00fcn\u00fcn her saati personel bulunduramaz, ancak bu 7\/24 destek sunamayaca\u011f\u0131n\u0131z anlam\u0131na gelmez.\nTek ihtiyac\u0131n\u0131z olan harika bir self-servis IVR sistemi. <\/p>\n\n\n\n<p>M\u00fc\u015fterilerin sorgular\u0131n\u0131 kendi ba\u015flar\u0131na \u00e7\u00f6zmelerine izin vermenin do\u011fas\u0131, ihtiya\u00e7 duyduklar\u0131 yard\u0131m\u0131 \u00e7a\u011fr\u0131 merkezinizin \u00e7al\u0131\u015fma saatleri d\u0131\u015f\u0131nda alabilecekleri anlam\u0131na gelir.\nIVR sistemi, kar\u015f\u0131la\u015fm\u0131\u015f olabilecekleri sorunlar hakk\u0131nda daha fazla bilgi edinmek i\u00e7in kullanabilecekleri ek bilgiler de sa\u011flayabilir. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Self Servis IVR \u00c7\u00f6z\u00fcmleri M\u00fc\u015fteri Yolculuklar\u0131n\u0131 Kolayla\u015ft\u0131rmaya Yard\u0131mc\u0131 Oluyor<\/h2>\n\n\n\n<p>\u00c7o\u011fu \u00e7a\u011fr\u0131 merkezinin amac\u0131, m\u00fc\u015fteri deneyimini m\u00fcmk\u00fcn oldu\u011funca keyifli ve ak\u0131c\u0131 hale getirmektir.\nEn iyi IVR self-servis uygulamalar\u0131 ve \u00f6zellikleri tam da bunu ve \u00e7ok daha fazlas\u0131n\u0131 yapman\u0131z\u0131 sa\u011flar.   <\/p>\n\n\n\n<p>M\u00fc\u015fteri hizmetleri uzmanlar\u0131n\u0131z\u0131n yapt\u0131\u011f\u0131 i\u015fi desteklerken daha k\u0131sa s\u00fcrede daha fazla ki\u015fiye yard\u0131mc\u0131 olabilirsiniz.\nDe\u011ferli ba\u011flant\u0131lar\u0131n\u0131z\u0131 kaybetmeden paradan ve zamandan tasarruf edersiniz. <\/p>\n\n\n\n<p>CX&#8217;inizi iyile\u015ftirmek i\u00e7in yolculu\u011funuza \u015fimdi ba\u015flay\u0131n.\nEn iyi IVR self servis yaz\u0131l\u0131m\u0131n\u0131 g\u00f6r\u00fc\u015fmek i\u00e7in bizimle ileti\u015fime ge\u00e7in. <\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#DFF0F6\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>\u0130leti\u015fime ge\u00e7in.<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"394\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/alternative-pages-illustration4.svg\" alt=\"\" class=\"wp-image-201222\"\/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\">\u0130leti\u015fim sat\u0131\u015f<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">IVR Self Servis SSS<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Self Servis IVR Nas\u0131l \u00c7al\u0131\u015f\u0131r?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Self servis IVR, do\u011fru \u015fekilde ayarland\u0131\u011f\u0131nda olduk\u00e7a basit olabilir.<br \/>\nM\u00fc\u015fteriler ileti\u015fim merkezinizi arar.<br \/>\nIVR sistemi daha sonra onlar\u0131 \u00f6nceden programlanm\u0131\u015f bir mesajla kar\u015f\u0131layacak ve onlardan arama nedenlerini (konu\u015fma yoluyla veya bir numara tu\u015funa basarak) belirtmelerini isteyecektir.  <\/p>\n<p>Bu, sistemin m\u00fc\u015fterinin sorgusunun konusunu bilmesini sa\u011flar, b\u00f6ylece m\u00fc\u015fteriyi do\u011fru temsilciye veya departmana y\u00f6nlendirebilir.<br \/>\nOtomatik resepsiyonist bu teknoloji ile operat\u00f6r rol\u00fcn\u00fc \u00fcstlendi\u011finden, m\u00fc\u015fteriler do\u011fru s\u0131raya girene kadar asl\u0131nda bir insan temsilciyle konu\u015fmazlar.   <\/p>\n<p>Baz\u0131 durumlarda, m\u00fc\u015fterilerin sorular\u0131 IVR sisteminin ilgili bilgileri sa\u011flamas\u0131na izin verilerek \u00e7\u00f6z\u00fclebilir.<br \/>\n\u00d6rne\u011fin, arayan ki\u015fiye girdilerine g\u00f6re &#8220;web sitenizi nerede bulabilirim&#8221; veya &#8220;aboneli\u011fimi nas\u0131l iptal edebilirim&#8221; gibi yayg\u0131n sorular\u0131 yan\u0131tlayan kay\u0131tl\u0131 bir mesaj dinletebilir. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Hangi T\u00fcr \u015eirketler Self Servis IVR Kullanabilir?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>M\u00fc\u015fterilerden \u00e7a\u011fr\u0131 alan her \u015firket self-servis IVR teknolojisinden yararlanabilir.<br \/>\nAncak, muhtemelen en \u00e7ok y\u00fcksek hacimde gelen \u00e7a\u011fr\u0131 alan \u015firketler i\u00e7in yararl\u0131d\u0131r. <\/p>\n<p>Size en uygun sistem t\u00fcrleri b\u00fct\u00e7enize de ba\u011fl\u0131d\u0131r, bu nedenle bir karar vermeden \u00f6nce farkl\u0131 sa\u011flay\u0131c\u0131lar\u0131n <a href=\"https:\/\/staging.cloudtalk.io\/ivr-phone-system-price\/\" target=\"_blank\" rel=\"noopener\">IVR telefon sistemi fiyatland\u0131rma<\/a> modellerine bak\u0131n.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Self Servis IVR&#8217;\u0131n Herhangi Bir Dezavantaj\u0131 Var m\u0131?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Tam olarak kulland\u0131\u011f\u0131n\u0131z sisteme ba\u011fl\u0131 olarak, arac\u0131n g\u00fc\u00e7l\u00fc veya yayg\u0131n olmayan aksanlara sahip m\u00fc\u015fterilerden gelen ses girdisini i\u015flemekte zorland\u0131\u011f\u0131n\u0131 g\u00f6rebilirsiniz.<br \/>\n\u00d6rne\u011fin, \u00e7e\u015fitli Amerikan \u0130ngilizcesi leh\u00e7eleri \u00fczerine e\u011fitilmi\u015f bir ara\u00e7, Avrupa&#8217;dan birinin s\u00f6yledi\u011fi bir \u015feyi do\u011fru bir \u015fekilde yorumlayamayabilir. <\/p>\n<p>Self-servis IVR&#8217;a a\u015fina olmayan m\u00fc\u015fteriler de ula\u015fmak istedikleri insan temsilci ile aralar\u0131nda \u00e7ok fazla engel oldu\u011funu d\u00fc\u015f\u00fcnebilir.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1710149050963\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">IVR Self Servis Yaz\u0131l\u0131m\u0131nda Nelere Dikkat Etmelisiniz?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Herhangi bir IVR self-servis yaz\u0131l\u0131m\u0131 i\u00e7in belki de en \u00f6nemli \u00f6zellik \u00f6zelle\u015ftirmedir.<br \/>\n\u0130deal olarak entegrasyonlar\u0131 kullanarak \u00f6zellik ekleyebilmeli veya kald\u0131rabilmelisiniz, b\u00f6ylece tam olarak ihtiyac\u0131n\u0131z olan \u00e7\u00f6z\u00fcm\u00fc olu\u015fturabilirsiniz. <\/p>\n<p>Ayr\u0131ca kurulumu da kolay olmal\u0131d\u0131r.<br \/>\nZengin \u00f6zelliklere sahip bir IVR \u00e7\u00f6z\u00fcm\u00fc, ancak her bir \u00f6zellikten ger\u00e7ekten en iyi \u015fekilde yararlanabiliyorsan\u0131z kullan\u0131\u015fl\u0131d\u0131r.<br \/>\nBu nedenle, \u00f6\u011frenme e\u011frisi d\u00fc\u015f\u00fck bir yaz\u0131l\u0131m aray\u0131n.  <\/p>\n<p>Her yaz\u0131l\u0131m \u00e7\u00f6z\u00fcm\u00fcnde oldu\u011fu gibi, ihtiyac\u0131n\u0131z oldu\u011funda yard\u0131m\u0131n her zaman elinizin alt\u0131nda olmas\u0131 i\u00e7in harika bir m\u00fc\u015fteri deste\u011fiyle birlikte gelen bir yaz\u0131l\u0131m da isteyeceksiniz.<br \/>\nSiz m\u00fc\u015fterilerinizle nas\u0131l ilgileniyorsan\u0131z, yaz\u0131l\u0131m sa\u011flay\u0131c\u0131n\u0131z da sizinle ilgilenmelidir.<br \/>\nReferans noktas\u0131 olarak, CloudTalk&#8217;un m\u00fc\u015fteri deste\u011fine yap\u0131lan \u00e7a\u011fr\u0131lar ortalama bir dakika i\u00e7inde yan\u0131tlanmaktad\u0131r.  <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ara\u015ft\u0131rmalar, t\u00fcketicilerin yakla\u015f\u0131k %73 &#8216;\u00fcn\u00fcn sorunlar\u0131n\u0131 ba\u011f\u0131ms\u0131z olarak \u00e7\u00f6zmek istedi\u011fini g\u00f6stermi\u015ftir. Bu da IVR self-servis ve di\u011fer benzer teknolojileri i\u015fletmeniz&#8230;<\/p>\n","protected":false},"author":131,"featured_media":208370,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-232131","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/232131","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/users\/131"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/comments?post=232131"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/232131\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media\/208370"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media?parent=232131"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/categories?post=232131"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/tags?post=232131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}