{"id":232116,"date":"2024-08-01T18:54:55","date_gmt":"2024-08-01T16:54:55","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/diyaloga-dayali-ivr-nedir-diger-ivrlardan-farki-nedir\/"},"modified":"2024-08-12T12:30:15","modified_gmt":"2024-08-12T10:30:15","slug":"diyaloga-dayali-ivr-nedir-diger-ivrlardan-farki-nedir","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/diyaloga-dayali-ivr-nedir-diger-ivrlardan-farki-nedir\/","title":{"rendered":"Diyalo\u011fa Dayal\u0131 IVR: Nedir + Di\u011fer IVR&#8217;lardan Fark\u0131 Nedir"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">Diyalo\u011fa Dayal\u0131 IVR: Nedir ve Geleneksel IVR&#8217;dan Fark\u0131 Nedir?<\/h1>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1.png\" alt=\"\" class=\"wp-image-202604\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1-88x50.png 88w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure><\/div>\n\n\n<p class=\"has-medium-font-size\">Salesforce k\u0131sa s\u00fcre \u00f6nce m\u00fc\u015fterilerin <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/research\/State-of-the-Connected-Customer.pdf\" target=\"_blank\" rel=\"noopener\">%53<\/a> &#8216;\u00fcn\u00fcn \u00fcretken yapay zekan\u0131n \u015firketlerin kendilerine daha iyi hizmet vermesine yard\u0131mc\u0131 oldu\u011funa inand\u0131\u011f\u0131n\u0131 ke\u015ffetti.\nBunu yapabilmenin bir yolu da diyalo\u011fa dayal\u0131 IVR. <\/p>\n\n\n\n<p>Muhtemelen telefonla konu\u015fmu\u015f ve d\u00fc\u011fmelere basarak ya da k\u0131sa, s\u00f6zl\u00fc komutlar vererek bir IVR men\u00fcs\u00fcyle etkile\u015fime girmi\u015fsinizdir.\nAncak, do\u011fal bir \u015fekilde konu\u015fabilece\u011finiz bir ara\u00e7 olan diyalogsal bir IVR ile kar\u015f\u0131la\u015fmam\u0131\u015f olabilirsiniz. <\/p>\n\n\n\n<p>Peki nas\u0131l \u00e7al\u0131\u015f\u0131yor?\n\u00d6\u011frenmek i\u00e7in okumaya devam edin. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Anahtar \u00c7\u0131kar\u0131mlar:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Geleneksel IVR ile kullan\u0131c\u0131lar bilgi almak veya kendilerine yard\u0131mc\u0131 olabilecek bir temsilciye ula\u015fmak i\u00e7in istemlerde ve men\u00fc a\u011fa\u00e7lar\u0131nda gezinirler.  <\/li>\n\n\n\n<li>Baz\u0131 sistemler, kullan\u0131c\u0131lar\u0131n se\u00e7enekleri se\u00e7mek i\u00e7in d\u00fc\u011fmelere bast\u0131\u011f\u0131 \u00c7ift Tonlu \u00c7oklu Frekans (DTMF) teknolojisini kullan\u0131rken, di\u011fer IVR sistemleri konu\u015fma tan\u0131ma i\u00e7in yapay zeka kullan\u0131r.<\/li>\n\n\n\n<li>Etkin bir \u015fekilde kurulup \u00f6zelle\u015ftirildi\u011finde, IVR self servis ilk \u00e7a\u011fr\u0131 \u00e7\u00f6z\u00fcmleme oran\u0131 <a href=\"https:\/\/www.sqmgroup.com\/resources\/library\/blog\/ivr-dilemma\" target=\"_blank\" rel=\"noopener\">%74<\/a>&#8216;e kadar \u00e7\u0131kabilir.<\/li>\n\n\n\n<li>Diyalo\u011fa dayal\u0131 IVR, arayanlar\u0131n ifadelerini yorumlamak ve insan benzeri yan\u0131tlar olu\u015fturmak i\u00e7in yapay zeka teknolojisini (\u00f6zellikle do\u011fal dil i\u015fleme) kullan\u0131r.  <\/li>\n\n\n\n<li>Geleneksel IVR ile diyalogsal IVR&#8217;\u0131n art\u0131lar\u0131 ve eksileri vard\u0131r ve bir\u00e7ok i\u015fletme IVR sistemlerinde diyalogsal IVR&#8217;\u0131n getirdi\u011fi karma\u015f\u0131kl\u0131k d\u00fczeyine ihtiya\u00e7 duymaz.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Diyalo\u011fa Dayal\u0131 IVR Nedir?<\/h2>\n\n\n\n<p>Diyalo\u011fa dayal\u0131 <a href=\"https:\/\/test-staging.cloudtalk.io\/interactive-voice-response-ivr\/\">IVR<\/a>, bir t\u00fcr etkile\u015fimli sesli yan\u0131t sistemidir.\nArayanlarla insan benzeri etkile\u015fimlerde bulunmak i\u00e7in do\u011fal dil i\u015fleme (NLP) ve konu\u015fma tan\u0131ma teknolojisini kullan\u0131r.   <\/p>\n\n\n\n<p>Siri veya Alexa ile yap\u0131lan bir konu\u015fma, diyalo\u011fa dayal\u0131 IVR yaz\u0131l\u0131m\u0131 ile yapabilece\u011finiz ayn\u0131 t\u00fcr etkile\u015fimin basitle\u015ftirilmi\u015f de olsa g\u00fcnl\u00fck bir \u00f6rne\u011fidir.\nAma\u00e7, kullan\u0131c\u0131lar\u0131n bir \u00e7\u00f6z\u00fcme ula\u015fmas\u0131na yard\u0131mc\u0131 olmak veya onlar\u0131 bir \u00e7\u00f6z\u00fcm bulabilecek birine ba\u011flamakt\u0131r. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Diyalo\u011fa Dayal\u0131 IVR Nas\u0131l \u00c7al\u0131\u015f\u0131r?<\/h2>\n\n\n\n<p>Diyalo\u011fa dayal\u0131 IVR&#8217;a g\u00fc\u00e7 veren teknoloji karma\u015f\u0131kt\u0131r.\nAncak, bir g\u00f6r\u00fc\u015fmenin nas\u0131l ger\u00e7ekle\u015fti\u011fine dair temel ak\u0131\u015f be\u015f ad\u0131ma ayr\u0131l\u0131r: <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"594\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Conversational-AI-components-1-1024x594.png\" alt=\"\" class=\"wp-image-207641\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Conversational-AI-components-1-1024x594.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Conversational-AI-components-1-300x174.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Conversational-AI-components-1-768x446.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Conversational-AI-components-1-1536x891.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Conversational-AI-components-1-2048x1188.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Conversational-AI-components-1-1862x1080.png 1862w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Conversational-AI-components-1-1279x742.png 1279w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Conversational-AI-components-1-738x428.png 738w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Conversational-AI-components-1-424x246.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Conversational-AI-components-1-195x113.png 195w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Conversational-AI-components-1-88x51.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>Kaynak: https:\/\/getvoip.com\/<\/em><\/figcaption><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Arayan girdileri <\/strong>&#8211; NLP kullan\u0131c\u0131n\u0131n dilini tan\u0131mlar ve m\u00fc\u015fterinin ifadesinin arkas\u0131ndaki temel anlam\u0131 \u00e7evirir.  <\/li>\n\n\n\n<li><strong>Kullan\u0131c\u0131 niyet analizi <\/strong>&#8211; Do\u011fal dil anlama (NLU) bir ifadenin ger\u00e7ek anlam\u0131n\u0131 tespit eder.\nYaln\u0131zca m\u00fc\u015fterinin ne s\u00f6yledi\u011fini de\u011fil, <em>nas\u0131l <\/em>s\u00f6yledi\u011fini de dikkate al\u0131r. <\/li>\n\n\n\n<li><strong>Yan\u0131t y\u00f6netimi <\/strong>&#8211; NLP ve NLU&#8217;dan gelen verilerin her ikisi de do\u011fal dil \u00fcretimi (NLG) bile\u015fenini besler.\nNLG, sesli, insan benzeri konu\u015fma ile bir yan\u0131t \u00fcreten teknolojidir.\nHesaplanan bir yan\u0131t, uygun oldu\u011funda ki\u015fisel ayr\u0131nt\u0131lar\u0131 veya \u00f6nceki arama ge\u00e7mi\u015fini hesaba katar.  <\/li>\n\n\n\n<li><strong>Etkile\u015fimi insanc\u0131lla\u015ft\u0131r\u0131n <\/strong>&#8211; Her \u00fc\u00e7 konu\u015fma yapay zekas\u0131 bile\u015feni birlikte \u00e7al\u0131\u015farak insan benzeri bir yan\u0131t \u00fcretir.<\/li>\n\n\n\n<li><strong>\u00d6\u011frenme ve <\/strong> peki\u015ftirme &#8211; Bir sonraki arayan\u0131n yan\u0131t\u0131 da ayn\u0131 s\u00fcre\u00e7ten ge\u00e7ecektir.\nYapay zeka dili ve anlam\u0131 analiz eder.\nArt\u0131k \u00f6nceki etkile\u015fimin ba\u015far\u0131lar\u0131n\u0131 veya ba\u015far\u0131s\u0131zl\u0131klar\u0131n\u0131 tespit eder ve gelecekteki konu\u015fmalar i\u00e7in &#8220;\u00f6\u011frenir&#8221;.  <\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Geleneksel ve Diyalo\u011fa Dayal\u0131 IVR Aras\u0131ndaki Fark Nedir?<\/h2>\n\n\n\n<p>Geleneksel ve diyalogsal IVR ayn\u0131 hedeflere ula\u015fmay\u0131 ama\u00e7lar.\nBu hedeflere ula\u015fma yollar\u0131 farkl\u0131d\u0131r ve sonu\u00e7lar kullan\u0131m durumlar\u0131na g\u00f6re de\u011fi\u015fir. <\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aspect\">\n<p class=\"has-text-align-left\"><strong><strong>Aspect<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Traditional;IVR\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left has-deep-blue-sky-color has-text-color has-link-color wp-elements-b39ed016496632500f755acaf7092862\"><strong>Geleneksel IVR<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left has-deep-blue-sky-color has-text-color has-link-color wp-elements-641c10d4cca1a7d5f7e80dbf5a434162\"><strong><strong>Diyalo\u011fa Dayal\u0131 IVR<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\"><strong>Etkile\u015fim Tarz\u0131<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\">Men\u00fc odakl\u0131, alt men\u00fclerle yap\u0131land\u0131r\u0131lm\u0131\u015f<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\">Do\u011fal dil, konu\u015fma benzeri etkile\u015fim<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\"><strong>Kullan\u0131c\u0131 Deneyimi<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\">Basit, tan\u0131d\u0131k ama bazen s\u0131n\u0131rl\u0131<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\">Daha sezgisel ve ilgi \u00e7ekici<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Girdi Y\u00f6ntemleri<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u00c7a\u011fr\u0131 y\u00f6netimini optimize eder.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>M\u00fc\u015fteri deneyimini optimize eder.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Esneklik<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u00c7a\u011fr\u0131 ak\u0131\u015flar\u0131 ve alt men\u00fclerle esneklik<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Men\u00fcleri g\u00f6rmezden gelebilir, \u00e7e\u015fitli talepleri yerine getirebilir ve diyalog kurabilir<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>IVR Konu\u015fma Tan\u0131ma<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>&#8220;Evet&#8221; veya &#8220;faturaland\u0131rma&#8221; gibi komutlar\u0131n temel IVR ses tan\u0131ma \u00f6zelli\u011fi<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>C\u00fcmleleri eksiksiz anlamaya olanak tan\u0131yan do\u011fal dil IVR<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Yan\u0131t \u00dcretimi<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u00d6nceden kaydedilmi\u015f istemler ve sabit yan\u0131tlar<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Kullan\u0131c\u0131 girdisine g\u00f6re uyarlanm\u0131\u015f dinamik yan\u0131tlar<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Destek Saatleri<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>7\/24 self servis<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u0130nsan benzeri etkile\u015fimlerle 7\/24 self servis<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Konu Karma\u015f\u0131kl\u0131\u011f\u0131<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u00c7a\u011fr\u0131 ak\u0131\u015f\u0131 tasar\u0131m\u0131na ba\u011fl\u0131 olarak d\u00fc\u015f\u00fck ila orta d\u00fczey sorunlar\u0131 ele al\u0131r<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u0130yi e\u011fitilmi\u015f yapay zeka basit ve daha karma\u015f\u0131k m\u00fc\u015fteri \u00e7a\u011fr\u0131lar\u0131n\u0131 ele alabilir<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Otomasyon Seviyesi<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Baz\u0131 ara\u00e7lar karma\u015f\u0131k programlama gerektirirken, di\u011ferleri kodsuz otomasyon i\u00e7in g\u00f6rsel \u00e7a\u011fr\u0131 ak\u0131\u015flar\u0131 kullan\u0131r<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Kodsuz otomasyon<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Ki\u015fiselle\u015ftirme<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Arayanlar\u0131n bilgilerini hat\u0131rlayan CRM entegrasyonlar\u0131 ile ki\u015fiselle\u015ftirme se\u00e7enekleri<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Kullan\u0131c\u0131 verilerine dayal\u0131 olarak etkile\u015fimleri ki\u015fiselle\u015ftirebilir<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\"><strong>M\u00fc\u015fteri Memnuniyeti<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\"><a href=\"https:\/\/test-staging.cloudtalk.io\/caller-based-routing\/\">Arayan tabanl\u0131 y\u00f6nlendirme<\/a> ile daha d\u00fc\u015f\u00fck \u00e7a\u011fr\u0131 bekleme s\u00fcreleri, optimize edildi\u011finde CSAT&#8217;yi iyile\u015ftirir<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\">\u0130nsan benzeri etkile\u015fimler sayesinde m\u00fc\u015fteri memnuniyetini art\u0131r\u0131n<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">M\u00fc\u015fteri Etkile\u015fimleri \u00d6rne\u011fi: Diyalo\u011fa Dayal\u0131 ve Geleneksel IVR<\/h2>\n\n\n\n<p>Hem diyalogsal hem de geleneksel IVR m\u00fc\u015fteri bilgilerini toplar ve bir \u00e7\u00f6z\u00fcm bulur.\nHer biri farkl\u0131 bir m\u00fc\u015fteri deneyimi sunar.   <\/p>\n\n\n\n<p>Her bir IVR t\u00fcr\u00fcn\u00fcn bir sorguyu nas\u0131l ele ald\u0131\u011f\u0131n\u0131 g\u00f6stermek i\u00e7in bir \u00f6rne\u011fe g\u00f6z atal\u0131m:<\/p>\n\n\n\n<p>Bir m\u00fc\u015fteri sabah erken bir u\u00e7u\u015ftan \u00f6nce uyan\u0131r.\nYola \u00e7\u0131kmadan \u00f6nce u\u00e7u\u015flar\u0131n\u0131n durumunu teyit etmek i\u00e7in havayolu \u015firketini aramaya karar verirler. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Geleneksel IVR<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>IVR<\/strong>: Havayolumuzu arad\u0131\u011f\u0131n\u0131z i\u00e7in te\u015fekk\u00fcr ederiz.\nL\u00fctfen biletleme i\u00e7in 1&#8217;e, u\u00e7u\u015funuzun durumunu kontrol etmek i\u00e7in 2&#8217;ye bas\u0131n&#8230; <\/li>\n\n\n\n<li><strong>M\u00fc\u015fteri<\/strong>: (&#8220;U\u00e7u\u015funuzun durumunu kontrol etmek&#8221; i\u00e7in ilgili d\u00fc\u011fmeye basar)<\/li>\n\n\n\n<li><strong>IVR<\/strong>: &#8220;L\u00fctfen u\u00e7u\u015f numaran\u0131z\u0131 ve ard\u0131ndan pound i\u015faretini belirtin veya girin.\nArd\u0131ndan, u\u00e7u\u015funuzun kalk\u0131\u015f g\u00fcn\u00fcn\u00fc ve ard\u0131ndan kalk\u0131\u015f ay\u0131n\u0131 girin.&#8221; <\/li>\n\n\n\n<li><strong>M\u00fc\u015fteri<\/strong>: &#8220;U\u00e7u\u015f AB1234&#8221;.\n(Pound i\u015faretine basar.) &#8220;6 Mart&#8221; <\/li>\n\n\n\n<li><strong>IVR<\/strong>: &#8220;6 Mart&#8217;ta kalkan AB1234 sefer say\u0131l\u0131 u\u00e7u\u015fun 1230&#8217;da zaman\u0131nda kalkmas\u0131 planlanmaktad\u0131r.&#8221;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Diyalo\u011fa Dayal\u0131 IVR<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>IVR<\/strong>: &#8220;Merhaba, havayolumuzu arad\u0131\u011f\u0131n\u0131z i\u00e7in te\u015fekk\u00fcr ederiz. Bug\u00fcn size nas\u0131l yard\u0131mc\u0131 olabilirim?&#8221;<\/li>\n\n\n\n<li><strong>M\u00fc\u015fteri<\/strong>: &#8220;U\u00e7u\u015fumun durumunu kontrol etmeme yard\u0131mc\u0131 olabilir misiniz?&#8221;<\/li>\n\n\n\n<li><strong>IVR<\/strong>: &#8220;Elbette, size bu konuda yard\u0131mc\u0131 olabilirim. Bana u\u00e7u\u015f numaran\u0131z\u0131 ve kalk\u0131\u015f tarihinizi verebilir misiniz?&#8221;<\/li>\n\n\n\n<li><strong>M\u00fc\u015fteri<\/strong>: &#8220;Evet. U\u00e7u\u015f numaram AB1234 ve bug\u00fcn, 6 Mart&#8217;ta kalk\u0131yor.&#8221;<\/li>\n\n\n\n<li><strong>IVR<\/strong>: &#8220;Te\u015fekk\u00fcrler. AB1234 sefer say\u0131l\u0131 u\u00e7u\u015funuz bug\u00fcn (6 Mart) saat 1230&#8217;da kalkacakt\u0131r.&#8221;<\/li>\n<\/ul>\n\n\n\n<p>Her etkile\u015fimde m\u00fc\u015fteri, bir temsilcinin yard\u0131m\u0131 olmadan sorusuna yan\u0131t alabildi.\nSizin i\u00e7in hangisinin en iyisi oldu\u011fu, <a href=\"https:\/\/test-staging.cloudtalk.io\/ivr-phone-system-price\/\">IVR fiyatland\u0131rmas\u0131<\/a> ve bireysel i\u015f ihtiya\u00e7lar\u0131n\u0131z\u0131n bir kombinasyonuna ba\u011fl\u0131d\u0131r. <\/p>\n\n\n\n<p>Geleneksel IVR ile arayan ki\u015fi yan\u0131t vermeden \u00f6nce bir men\u00fc se\u00e7enekleri listesi boyunca beklemek zorunda kal\u0131yordu.\nDiyalo\u011fa dayal\u0131 IVR ve yapay zeka, kullan\u0131c\u0131lar\u0131n bir \u00e7\u00f6z\u00fcm bulmaya biraz daha h\u0131zl\u0131 ba\u015flamas\u0131n\u0131 sa\u011flad\u0131. <\/p>\n\n\n\n<p>M\u00fc\u015fteri her iki etkile\u015fimde de konu\u015fabildi, ancak diyalogsal IVR ile tam c\u00fcmlelerle konu\u015fabildiler.\nAksi takdirde, etkile\u015fimler \u00e7ok benzer ve e\u015fit derecede tatmin ediciydi. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Diyalo\u011fa Dayal\u0131 IVR&#8217;\u0131n Faydalar\u0131 ve Dezavantajlar\u0131<\/h2>\n\n\n\n<p>Diyalo\u011fa dayal\u0131 IVR, m\u00fc\u015fteri hizmetleri sunmak i\u00e7in yapay zeka ve makine \u00f6\u011frenimine dayan\u0131r.\nBu teknoloji g\u00fc\u00e7l\u00fc ve sa\u011flam olsa da zorluklar\u0131 da beraberinde getiriyor. <\/p>\n\n\n\n<p>\u0130\u015finiz i\u00e7in bir IVR \u00e7\u00f6z\u00fcm\u00fc se\u00e7mek s\u00f6z konusu oldu\u011funda, <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/customer-service-automation-in-2022-the-ultimate-guide\/\">m\u00fc\u015fteri hizmetleri otomasyonunun art\u0131lar\u0131n\u0131 ve eksilerini<\/a> tartman\u0131z gerekecektir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Diyalo\u011fa Dayal\u0131 IVR&#8217;\u0131n Faydalar\u0131<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Daha fazla m\u00fc\u015fteri etkile\u015fimini otomatikle\u015ftirin &#8211; <\/strong>Diyalo\u011fa dayal\u0131 oldu\u011funda<strong> <\/strong>Yapay zeka ve IVR birlikte \u00e7al\u0131\u015ft\u0131\u011f\u0131nda, geleneksel IVR&#8217;ye veya IVR&#8217;siz telefon deste\u011fine k\u0131yasla daha geni\u015f bir yelpazedeki arayan sorunlar\u0131n\u0131 temsilci giri\u015fi olmadan ele alabilirler.\nSorun \u00e7\u00f6zmek i\u00e7in self-servisi tercih eden m\u00fc\u015fterilerin<a href=\"https:\/\/go.emplifi.io\/rs\/284-ENW-442\/images\/Emplifi_Report_Consumer_Expectations_US_UK_EN.pdf\" target=\"_blank\" rel=\"noopener\"> %35<\/a> &#8216;ini memnun etmek i\u00e7in daha donan\u0131ml\u0131 olacaks\u0131n\u0131z. <\/li>\n\n\n\n<li>Tek seferde <strong>daha fazla \u00e7a\u011fr\u0131 kar\u015f\u0131lay\u0131n &#8211; <\/strong>Gezinmek i\u00e7in daha az men\u00fcn\u00fcn daha d\u00fc\u015f\u00fck ortalama i\u015flem s\u00fcresi anlam\u0131na gelmesi mant\u0131kl\u0131d\u0131r.\nArayan bir ki\u015finin tek bir mesaj\u0131 dinlemesi ve ard\u0131ndan sorununu a\u00e7\u0131klamas\u0131, bir (veya daha fazla) tam se\u00e7enek men\u00fcs\u00fcnde beklemekten daha h\u0131zl\u0131d\u0131r.\nAyr\u0131ca, arayanlar\u0131n s\u0131f\u0131r d\u00fc\u011fmesine basma ve canl\u0131 bir temsilciyle konu\u015fmay\u0131 talep etme olas\u0131l\u0131\u011f\u0131n\u0131n daha d\u00fc\u015f\u00fck olmas\u0131 anlam\u0131na gelir.\nDiyalo\u011fa dayal\u0131 IVR daha basit \u00e7a\u011fr\u0131lar\u0131 y\u00f6nlendirir, yani temsilcileriniz daha karma\u015f\u0131k \u00e7a\u011fr\u0131lar veya insan etkile\u015fimini tercih eden arayanlar i\u00e7in daha fazla m\u00fcsaitli\u011fe sahiptir.   <\/li>\n\n\n\n<li>Arayanlar\u0131n <strong>bekleme s\u00fcrelerini k\u0131salt\u0131n &#8211; <\/strong>Arayanlar do\u011frudan IVR ile konu\u015fabilir ve bu da onlar\u0131 do\u011fru yere y\u00f6nlendirir.\nM\u00fc\u015fterileriniz bilgi istemlerini dinlemek ve uzun IVR men\u00fclerinde gezinmek i\u00e7in zaman kazan\u0131r.\nOrtalama i\u015flem s\u00fcresini d\u00fc\u015f\u00fck tutmak bir y\u0131pratma sava\u015f\u0131 olabilir &#8211; her k\u00fc\u00e7\u00fck par\u00e7a yard\u0131mc\u0131 olur.  <\/li>\n\n\n\n<li><strong>Maliyet tasarrufu <\/strong>&#8211; Diyalo\u011fa dayal\u0131 IVR, \u00f6n yat\u0131r\u0131m gerektirir.\nAncak, kar\u015f\u0131l\u0131\u011f\u0131n\u0131 verebilir.\nDaha fazla self-servis se\u00e7ene\u011fi, daha d\u00fc\u015f\u00fck bekleme s\u00fcreleri ve daha h\u0131zl\u0131 \u00e7a\u011fr\u0131 \u00e7\u00f6z\u00fcmleri, temsilcilerinizin daha k\u0131sa s\u00fcrede daha fazla i\u015flem yapmas\u0131 anlam\u0131na gelir.\nTemsilci rotalar\u0131n\u0131z\u0131 talebe g\u00f6re optimize edebilir ve i\u015f\u00e7ilik maliyetlerini azaltabilirsiniz.   <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Diyalo\u011fa Dayal\u0131 IVR Dezavantajlar\u0131<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Temel yapay zeka ile ilgili sorunlar &#8211; <\/strong>En iyi diyalogsal IVR bile %100 g\u00fcvenilir de\u011fildir.<strong> <\/strong>\u00dcretken yapay zeka ara\u00e7lar\u0131yla h\u0131zl\u0131 bir etkile\u015fim, yapay zekaya g\u00fcvenmeye ba\u011fl\u0131 uyar\u0131lar\u0131 g\u00f6stermektedir.\nYapay zeka hatas\u0131z de\u011fildir, yine de hata yapabilir.\n\u00d6rne\u011fin yak\u0131n tarihli bir rapor, ChatGPT&#8217;nin \u00f6zge\u00e7mi\u015fleri<a href=\"https:\/\/www.bloomberg.com\/graphics\/2024-openai-gpt-hiring-racial-discrimination\/?embedded-checkout=true\" target=\"_blank\" rel=\"noopener\"> \u0131rksal \u00f6nyarg\u0131larla<\/a> s\u0131ralad\u0131\u011f\u0131n\u0131 ortaya koydu.\nHer yapay zeka arac\u0131, her seferinde olumlu bir m\u00fc\u015fteri deneyimi sundu\u011funuzdan emin olmak i\u00e7in yine de bir insan\u0131n g\u00f6zetimini gerektirir.   <strong> <\/strong><\/li>\n\n\n\n<li>Yapay zeka <strong>arayanlar\u0131n konu\u015fmalar\u0131n\u0131 tan\u0131mad\u0131\u011f\u0131nda kar\u015f\u0131la\u015f\u0131lan sorunlar &#8211; <\/strong>NLP geldi\u011fi yere k\u0131yasla olduk\u00e7a geli\u015fmi\u015ftir.\nHer ge\u00e7en g\u00fcn daha iyi hale geliyor, ancak benzersiz konu\u015fma kal\u0131plar\u0131 veya engelleri olan arayanlar ne olacak?\nArayan ki\u015fiyi anlayamamak, m\u00fc\u015fteriler i\u00e7in kapsay\u0131c\u0131l\u0131\u011f\u0131n\u0131z\u0131 ve eri\u015filebilirli\u011finizi azalt\u0131r.\nBu t\u00fcr olaylar ayn\u0131 zamanda bir halkla ili\u015fkiler kabusu haline gelebilir.   <\/li>\n\n\n\n<li><strong>\u0130nsani dokunu\u015ftan yoksun &#8211; <\/strong>Diyalo\u011fa dayal\u0131 IVR&#8217;lar insan sesi \u00e7\u0131karma konusunda iyi olabilir, ancak bir sorunu biriyle konu\u015fmakla ayn\u0131 \u015fey de\u011fildir.\nBir\u00e7ok m\u00fc\u015fteri, \u00e7o\u011fu zaman ger\u00e7ek bir ki\u015fiye y\u00f6nlendirilmeleriyle sonu\u00e7lanan geleneksel IVR deneyimine daha a\u015fina ve rahatt\u0131r.\nYap\u0131lan bir ara\u015ft\u0131rma da otomatik hizmet kanallar\u0131n\u0131 kullanan m\u00fc\u015fterilerin<a href=\"https:\/\/ujet.cx\/resources\/reports\/critical-state-of-automation-customer-experience-2022-report-lp\" target=\"_blank\" rel=\"noopener\"> %78<\/a> &#8216;inin sonunda yine de bir insanla ba\u011flant\u0131 kurma ihtiyac\u0131 duydu\u011funu ortaya koymu\u015ftur.    <\/li>\n\n\n\n<li><strong>Baz\u0131 arayanlar yapay zeka cevaplar\u0131na g\u00fcvenmeyebilir &#8211; <\/strong>Yapay zeka \u00e7ok yol kat etmi\u015f olsa da, t\u00fcketicilerin tam g\u00fcvenini kazanmak i\u00e7in hala kat etmesi gereken uzun bir yol var.\nForbes, m\u00fc\u015fterilerin <a href=\"https:\/\/www.forbes.com\/advisor\/business\/artificial-intelligence-consumer-sentiment\/\" target=\"_blank\" rel=\"noopener\">%76<\/a> &#8216;s\u0131n\u0131n yapay zekan\u0131n kendilerine yanl\u0131\u015f bilgi vermesinden endi\u015fe duydu\u011funu bildiriyor.\nDaha da endi\u015fe verici olan\u0131, Statista&#8217;n\u0131n Amerikal\u0131lar\u0131n yaln\u0131zca <a href=\"https:\/\/www.statista.com\/chart\/29602\/trust-in-ai-systems-around-the-world\/\" target=\"_blank\" rel=\"noopener\">%40<\/a> &#8216;\u0131n\u0131n yapay zeka sistemlerine g\u00fcvenmeye istekli oldu\u011funu bildirmesidir.    <\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/In-AI-We-Trust-1024x1024.jpeg\" alt=\"\" class=\"wp-image-207694\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/In-AI-We-Trust-1024x1024.jpeg 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/In-AI-We-Trust-300x300.jpeg 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/In-AI-We-Trust-150x150.jpeg 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/In-AI-We-Trust-768x768.jpeg 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/In-AI-We-Trust-1080x1080.jpeg 1080w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/In-AI-We-Trust-742x742.jpeg 742w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/In-AI-We-Trust-428x428.jpeg 428w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/In-AI-We-Trust-424x424.jpeg 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/In-AI-We-Trust-113x113.jpeg 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/In-AI-We-Trust-88x88.jpeg 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/In-AI-We-Trust.jpeg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>Kaynak: https:\/\/www.statista.com\/<\/em><\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Diyalo\u011fa Dayal\u0131 IVR CX&#8217;i Art\u0131rmak \u0130\u00e7in Sadece Bir Se\u00e7enek<\/h2>\n\n\n\n<p>NLP ve makine \u00f6\u011frenimi ile diyalogsal IVR uygulamak, arayanlar\u0131n kendilerini bir \u00e7\u00f6z\u00fcme y\u00f6nlendirmesi umulan insan benzeri etkile\u015fimlere kat\u0131lmalar\u0131n\u0131 sa\u011flar.  <\/p>\n\n\n\n<p>Ancak, <strong>bir\u00e7ok i\u015fletme IVR sistemlerinde bu d\u00fczeyde karma\u015f\u0131kl\u0131\u011fa ihtiya\u00e7<\/strong> duymaz.\nM\u00fc\u015fteri deneyimlerini iyile\u015ftirmelerine yard\u0131mc\u0131 olacak yeteneklere ve esnekli\u011fe sahip tan\u0131d\u0131k bir \u015fey istiyorlar.   <\/p>\n\n\n\n<p>CloudTalk&#8217;un yapay zeka destekli i\u015f arama \u00e7\u00f6z\u00fcm\u00fc, bu amaca uygun IVR i\u015flevselli\u011fine sahiptir.\nHen\u00fcz %100 g\u00fcvenilir olmayan diyalogsal ve \u00fcretken yapay zekaya g\u00fcvenmeden m\u00fc\u015fteri deneyimini \u00fcst d\u00fczeye \u00e7\u0131karmak i\u00e7in yapay zeka ve otomasyon kullan\u0131r.   <\/p>\n\n\n\n<p>G\u00f6rsel <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/cagri-akisi-tasarimcisi\/\">\u00c7a\u011fr\u0131 Ak\u0131\u015f\u0131 Tasar\u0131mc\u0131m\u0131z<\/a>, m\u00fckemmel m\u00fc\u015fteri yolculuklar\u0131 olu\u015fturman\u0131z\u0131 sa\u011flar.\nIVR etkile\u015fimlerini y\u00f6netmek ve de\u011fi\u015ftirmek i\u00e7in kodlama gerekmez ve \u00f6zel \u00e7a\u011fr\u0131 y\u00f6nlendirme ve i\u015f ak\u0131\u015f\u0131 otomasyon ara\u00e7lar\u0131 size \u00e7a\u011fr\u0131 ba\u015f\u0131na \u00fc\u00e7 dakikaya kadar tasarruf sa\u011flar. <\/p>\n\n\n\n<p>Otomatik \u00e7a\u011fr\u0131 de\u015fifreleri ve \u00e7a\u011fr\u0131 \u00f6zetleri ile yapay zekan\u0131n g\u00fcc\u00fcnden yararlanabilirsiniz.\nBu arada yerle\u015fik analizler, ekibinizin \u00e7a\u011fr\u0131 kalitesi ve temsilci performans\u0131 \u00f6l\u00e7\u00fcmlerine ger\u00e7ek zamanl\u0131 olarak eri\u015fmesini sa\u011flar. <\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#DFF0F6\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>CloudTalk&#8217;un i\u015fletmeniz i\u00e7in neler yapabilece\u011fini \u00f6\u011frenmek i\u00e7in ekibimizle bir g\u00f6r\u00fc\u015fme planlay\u0131n.<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"394\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/alternative-pages-illustration1.svg\" alt=\"\" class=\"wp-image-201186\"\/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\">\u0130leti\u015fim sat\u0131\u015f<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading ct-block-article-faq-header\">Diyalo\u011fa Dayal\u0131 IVR SSS<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1722423728084\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Baz\u0131 Farkl\u0131 IVR T\u00fcrleri Nelerdir?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u00c7e\u015fitli IVR sistemleri vard\u0131r.<br \/>\nBir\u00e7ok \u00e7\u00f6z\u00fcm birka\u00e7 kategoriye s\u0131\u011far.<br \/>\n\u0130\u015fte baz\u0131 yayg\u0131n IVR t\u00fcrleri:  <\/p>\n<p><strong>Dokunmatik IVR <\/strong>&#8211; Geleneksel &#8220;X tu\u015funa bas\u0131n&#8221; sistemi.<br \/>\nBu sistemler \u00e7a\u011fr\u0131lar\u0131 y\u00f6nlendirmek i\u00e7in \u00f6nceden kaydedilmi\u015f mesajlar ve karma\u015f\u0131k men\u00fc a\u011fa\u00e7lar\u0131 kullan\u0131r. <br \/><strong>Konu\u015fma tan\u0131ma IVR <\/strong>&#8211; Birka\u00e7 kelimeyi veya k\u0131sa ifadeleri anlayabilir.<br \/>\nDokunmatik sistemlere benzer \u015fekilde \u00e7al\u0131\u015f\u0131rlar ancak baz\u0131 \u00fcst\u00fcn d\u00fczenlere izin verirler. <br \/><strong>Konu\u015fmal\u0131 IVR <\/strong>&#8211; \u0130nsan benzeri yan\u0131tlar istemek, anlamak ve \u00fcretmek i\u00e7in NLP kullan\u0131r.<br \/>Yapay zeka <strong>destekli IVR <\/strong>&#8211; IVR men\u00fcleri i\u00e7in esnek \u00e7a\u011fr\u0131 ak\u0131\u015flar\u0131 sunar ve konu\u015fma tan\u0131ma ve i\u015f ak\u0131\u015flar\u0131n\u0131 kolayla\u015ft\u0131rmak i\u00e7in yapay zeka kullan\u0131r.<br \/><strong>Ak\u0131ll\u0131 IVR <\/strong>&#8211; Merkezi veri ve analizler i\u00e7in CRM gibi di\u011fer i\u015f ara\u00e7lar\u0131yla entegre olan modern bir IVR.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1722423773314\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Diyalo\u011fa Dayal\u0131 IVR, IVA ile Ayn\u0131 \u015eey midir?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/staging.cloudtalk.io\/tr\/iva-ve-ivr-aradaki-fark-nedir-ve-hangisi-sizin-icin-en-iyisidir\/\" target=\"_blank\" rel=\"noopener\">IVR ile IVA<\/a> s\u00f6z konusu oldu\u011funda kafa kar\u0131\u015ft\u0131rmak kolayd\u0131r.<br \/>\nIVA, ak\u0131ll\u0131 bir sanal asistand\u0131r.<br \/>\nBir ileti\u015fim merkezi ortam\u0131nda ak\u0131ll\u0131 bir sohbet robotu olarak \u00e7al\u0131\u015f\u0131r.<br \/>\nIVA&#8217;lar ba\u011flam\u0131 toplamak ve m\u00fc\u015fteri sorgular\u0131na dinamik, insan benzeri yan\u0131tlar olu\u015fturmak i\u00e7in NLP kullan\u0131r.   <\/p>\n<p>Diyalo\u011fa dayal\u0131 IVR, arayanlara insan benzeri etkile\u015fimler sa\u011flamak i\u00e7in NLP dahil olmak \u00fczere benzer teknolojileri kullan\u0131r.<br \/>\nDiyalo\u011fa dayal\u0131 IVR&#8217;yi \u00e7a\u011fr\u0131 y\u00f6nlendirme i\u00e7in veya gelen ileti\u015fim merkezleri i\u00e7in bir self servis se\u00e7ene\u011fi olarak kullanabilirsiniz. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1722423828596\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Diyalo\u011fa Dayal\u0131 IVR ile Chatbot Aras\u0131ndaki Fark Nedir?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Diyalo\u011fa dayal\u0131 IVR ile chatbot aras\u0131nda birka\u00e7 fark vard\u0131r.<br \/>\n\u0130lk olarak, diyalogsal IVR, NLU ve NLP gibi yapay zeka bile\u015fenleriyle \u00e7al\u0131\u015f\u0131r.<br \/>\nYapay zeka destekli sohbet botlar\u0131 olsa da, temel botlar kat\u0131 komut dosyalar\u0131 ve \u015fablonlarla \u00e7al\u0131\u015f\u0131r.    <\/p>\n<p>\u0130kinci olarak, diyalogsal yapay zeka konu\u015fmay\u0131 tan\u0131mak i\u00e7in \u00e7al\u0131\u015f\u0131r ve s\u00f6zl\u00fc yan\u0131tlar \u00fcretir.<br \/>\nBir sohbet robotu, canl\u0131 sohbet veya SMS mesajla\u015fma gibi metin tabanl\u0131 kanallarda \u00e7al\u0131\u015f\u0131r. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1722423847706\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Geleneksel IVR Yapay Zeka Kullan\u0131yor mu?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Eski IVR&#8217;ler yapay zeka kullanmayan \u015firket i\u00e7i sistemlerdir.<br \/>\nBununla birlikte, bir\u00e7ok modern i\u015f telefonu \u00e7\u00f6z\u00fcm\u00fc geleneksel IVR men\u00fcleriyle birlikte yapay zeka \u00f6zellikleri sunar.<br \/>\nCloudTalk IVR, g\u00f6rsel \u00e7a\u011fr\u0131 ak\u0131\u015flar\u0131 ve konu\u015fma tan\u0131ma, gelen \u00e7a\u011fr\u0131 i\u015flemlerini kolayla\u015ft\u0131r\u0131r.  <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce k\u0131sa s\u00fcre \u00f6nce m\u00fc\u015fterilerin %53 &#8216;\u00fcn\u00fcn \u00fcretken yapay zekan\u0131n \u015firketlerin kendilerine daha iyi hizmet vermesine yard\u0131mc\u0131 oldu\u011funa inand\u0131\u011f\u0131n\u0131 ke\u015ffetti&#8230;.<\/p>\n","protected":false},"author":131,"featured_media":241093,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-232116","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/232116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/users\/131"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/comments?post=232116"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/232116\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media\/241093"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media?parent=232116"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/categories?post=232116"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/tags?post=232116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}