{"id":232111,"date":"2024-08-01T18:54:18","date_gmt":"2024-08-01T16:54:18","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/13-ivr-en-iyi-uygulamasi-ile-arayanlarinizi-sasirtin-cloudtalk\/"},"modified":"2024-08-12T12:39:10","modified_gmt":"2024-08-12T10:39:10","slug":"13-ivr-en-iyi-uygulamasi-ile-arayanlarinizi-sasirtin-cloudtalk","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/13-ivr-en-iyi-uygulamasi-ile-arayanlarinizi-sasirtin-cloudtalk\/","title":{"rendered":"13 IVR En \u0130yi Uygulamas\u0131 ile Arayanlar\u0131n\u0131z\u0131 \u015ea\u015f\u0131rt\u0131n | CloudTalk"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">13 Verimli \u00c7a\u011fr\u0131 Y\u00f6nlendirme ve M\u00fckemmel CX Sa\u011flamak \u0130\u00e7in En \u0130yi IVR Uygulamalar\u0131<\/h1>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2.png\" alt=\"\" class=\"wp-image-203086\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Cloudtalks-2024-Top-Sales-Software-Picks-2-88x50.png 88w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure><\/div>\n\n\n<p class=\"has-medium-font-size\">Bir Salesforce raporu, m\u00fc\u015fterilerin <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/research\/State-of-the-Connected-Customer.pdf\" target=\"_blank\" rel=\"noopener\">%88<\/a> &#8216;inin iyi bir m\u00fc\u015fteri hizmeti deneyimi ya\u015fad\u0131ktan sonra tekrar al\u0131\u015fveri\u015f yapma olas\u0131l\u0131\u011f\u0131n\u0131n y\u00fcksek oldu\u011funu ortaya koymu\u015ftur.\n\u00d6te yandan k\u00f6t\u00fc deneyimler, gelecekteki i\u015flerinizi kaybetmeniz anlam\u0131na gelir. <\/p>\n\n\n\n<p>IVR genellikle m\u00fc\u015fterilerin destek ve hizmet ekiplerinizle kurdu\u011fu ilk temast\u0131r ve bu nedenle iyi bir ilk izlenim b\u0131rakma f\u0131rsat\u0131n\u0131zd\u0131r.  <\/p>\n\n\n\n<p>Bunu yapmak ve m\u00fc\u015fteri deneyimini (CX) art\u0131rmak i\u00e7in IVR&#8217;\u0131n en iyi uygulamalar\u0131n\u0131 takip ediyor musunuz?<\/p>\n\n\n\n<p>A\u015fa\u011f\u0131da bulabilirsiniz.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Anahtar \u00c7\u0131kar\u0131mlar:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IVR men\u00fcleri, ihtiya\u00e7lar\u0131n\u0131za \u00f6zg\u00fc \u00e7a\u011fr\u0131 ak\u0131\u015flar\u0131n\u0131 kar\u015f\u0131lamak i\u00e7in etkili ara\u00e7lard\u0131r.\n\u0130\u015finizi kolayla\u015ft\u0131r\u0131r ve yan\u0131t s\u00fcrelerini h\u0131zland\u0131r\u0131r. <\/li>\n\n\n\n<li>IVR, m\u00fc\u015fteri hizmetleri standartlar\u0131n\u0131 ve marka tutarl\u0131l\u0131\u011f\u0131n\u0131 koruman\u0131za yard\u0131mc\u0131 olur.<\/li>\n\n\n\n<li>Optimize edilmi\u015f bir IVR men\u00fcs\u00fc, arayanlar\u0131n do\u011fru temsilciye daha h\u0131zl\u0131 ve kolay ula\u015fmas\u0131n\u0131 sa\u011flayarak ortalama i\u015flem s\u00fcresini azalt\u0131r ve ilk temas \u00e7\u00f6z\u00fcm\u00fcn\u00fc art\u0131r\u0131r.<\/li>\n\n\n\n<li>IVR en iyi uygulama k\u0131lavuzlar\u0131, IVR&#8217;yi optimize etmenize yard\u0131mc\u0131 olur.<\/li>\n\n\n\n<li>CloudTalk IVR, ekibinizin daha ak\u0131ll\u0131ca \u00e7al\u0131\u015fmas\u0131na yard\u0131mc\u0131 olur ve m\u00fc\u015fterilerinize bekledikleri hizmeti verir.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Gelen \u00e7a\u011fr\u0131lar\u0131n\u0131z\u0131n kontrol\u00fcn\u00fc elinize al\u0131n, \u00f6zel \u00e7a\u011fr\u0131 ak\u0131\u015flar\u0131 tasarlay\u0131n ve m\u00fckemmel CX sunun.<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"213\" height=\"300\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Best-IVR-solution-24-213x300.png\" alt=\"\" class=\"wp-image-202809\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Best-IVR-solution-24-213x300.png 213w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Best-IVR-solution-24-303x428.png 303w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Best-IVR-solution-24-300x424.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Best-IVR-solution-24-80x113.png 80w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Best-IVR-solution-24-62x88.png 62w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Best-IVR-solution-24.png 450w\" sizes=\"auto, (max-width: 213px) 100vw, 213px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/5-best-ivr-solutions\/\">\u00dccretsiz okuyun<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">CX&#8217;i Art\u0131rmak i\u00e7in 13 \u00c7a\u011fr\u0131 Merkezi IVR En \u0130yi Uygulamas\u0131<\/h2>\n\n\n\n<p>IVR sisteminiz verimlili\u011fi art\u0131r\u0131yor ve m\u00fckemmel bir CX sunuyor mu?\nE\u011fer de\u011filse, sorunlar\u0131 iyile\u015ftirmek i\u00e7in ne yapabilirsiniz? <\/p>\n\n\n\n<p>\u0130\u015fletmenizin, personelinizin ve m\u00fc\u015fterilerinizin yarar\u0131 i\u00e7in <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/interaktif-sesli-yanit\/\">\u0130nteraktif Sesli Yan\u0131t&#8217;<\/a> \u0131 etkili bir \u015fekilde kurmak ve kullanmak i\u00e7in en iyi 13 uygulamay\u0131 inceleyelim:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Mesajlar i\u00e7in uygun bir konu\u015fma sesi kullan\u0131n<\/li>\n\n\n\n<li>Farkl\u0131 dillere hitap edin<\/li>\n\n\n\n<li>Markan\u0131za sad\u0131k kal\u0131n<\/li>\n\n\n\n<li>\u0130pu\u00e7lar\u0131n\u0131 k\u0131sa ve basit tutun<\/li>\n\n\n\n<li>Navigasyonu kolay anla\u015f\u0131l\u0131r hale getirin<\/li>\n\n\n\n<li>Bir temsilciye ula\u015fman\u0131n h\u0131zl\u0131 oldu\u011fundan emin olun<\/li>\n\n\n\n<li>Bekleme s\u00fcreleri konusunda d\u00fcr\u00fcst olun ve geri arama teklif edin<\/li>\n\n\n\n<li>T\u00fcm ana departmanlara ba\u011flan\u0131n<\/li>\n\n\n\n<li>\u00d6nceden kaydedilmi\u015f mesajlar\u0131n\u0131zda SSS&#8217;leri yan\u0131tlay\u0131n<\/li>\n\n\n\n<li>Arayanlara kendilerini tekrar ettirmeyin<\/li>\n\n\n\n<li>Bir hatadan sonra yeniden y\u00f6nlendirmeyi kolayla\u015ft\u0131r\u0131n<\/li>\n\n\n\n<li>Men\u00fcleri ve bilgileri g\u00fcncel tutun<\/li>\n\n\n\n<li>S\u00fcrekli iyile\u015ftirme i\u00e7in veri ve analiti\u011fi kullan\u0131n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">#1 Mesajlar \u0130\u00e7in Uygun Bir Konu\u015fma Sesi Kullan\u0131n<\/h3>\n\n\n\n<p>M\u00fc\u015fteriler \u015firketinizle ileti\u015fime ge\u00e7tiklerinde insan benzeri etkile\u015fimler bekler.\nAsl\u0131nda, m\u00fc\u015fterilerin <a href=\"https:\/\/www.statista.com\/statistics\/818566\/preferred-channels-customer-service-issues-united-states\/\" target=\"_blank\" rel=\"noopener\">%54<\/a> &#8216;\u00fc sorunlar\u0131 \u00e7\u00f6zmek i\u00e7in telefon g\u00f6r\u00fc\u015fmelerini tercih ediyor.   <\/p>\n\n\n\n<p>Mant\u0131ken, hatt\u0131n di\u011fer ucunda en az\u0131ndan insan sesine benzeyen bir \u015fey olmas\u0131 en iyisidir.  <\/p>\n\n\n\n<p>Robotik seslerden ka\u00e7\u0131n\u0131n.\nBunun yerine kula\u011fa do\u011fal gelen bir ses se\u00e7ti\u011finizden emin olun.\nAyr\u0131ca, sizi arayanlar\u0131n muhtemel dil seviyesini g\u00f6z \u00f6n\u00fcnde bulundurdu\u011funuzdan ve IVR men\u00fcs\u00fcn\u00fc anlamalar\u0131 i\u00e7in basit hale getirdi\u011finizden emin olun.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#2 Farkl\u0131 Dillere Hizmet Verin<\/h3>\n\n\n\n<p>ABD N\u00fcfus Say\u0131m B\u00fcrosu&#8217;nun yak\u0131n tarihli bir raporuna g\u00f6re, Amerikal\u0131lar\u0131n <a href=\"https:\/\/www.census.gov\/content\/dam\/Census\/library\/publications\/2022\/acs\/acs-50.pdf\" target=\"_blank\" rel=\"noopener\">%78<\/a> &#8216;i evde \u0130ngilizce konu\u015fuyor.\nBu da her be\u015f ABD&#8217;li t\u00fcketiciden birinin \u0130ngilizce d\u0131\u015f\u0131nda bir dil konu\u015fmay\u0131 tercih etti\u011fi anlam\u0131na geliyor.\nD\u00fcnya genelindeki \u00e7o\u011fu i\u015fletmenin de farkl\u0131 dilleri konu\u015fabilen uluslararas\u0131 m\u00fc\u015fterileri vard\u0131r.  <\/p>\n\n\n\n<p>Bu m\u00fc\u015fterilerin ihtiyac\u0131 olan son \u015fey, bilmedikleri veya tercih etmedikleri bir dilde bir IVR men\u00fcs\u00fc taraf\u0131ndan raydan \u00e7\u0131kar\u0131lmakt\u0131r.\n\u00c7ok dilli m\u00fc\u015fterilerin i\u015fletmenizle tercih ettikleri dilde etkile\u015fim kurmalar\u0131n\u0131 sa\u011flay\u0131n. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#3 Marka \u0130maj\u0131n\u0131za Sad\u0131k Kal\u0131n<\/h3>\n\n\n\n<p>Marka imaj\u0131n\u0131z\u0131 bir hedef kitleye hitap edecek \u015fekilde d\u00fczenlediniz.\nAyn\u0131 \u015feyi m\u00fc\u015fterilere sundu\u011funuz \u00e7a\u011fr\u0131 y\u00f6nlendirme deneyimi i\u00e7in de yap\u0131n ve \u00f6d\u00fcllendirileceksiniz.   <\/p>\n\n\n\n<p>Yak\u0131n zamanda yap\u0131lan bir ara\u015ft\u0131rmada, \u015firketlerin <a href=\"https:\/\/info.marq.com\/brand-consistency-thank-you\" target=\"_blank\" rel=\"noopener\">%68<\/a> &#8216;i marka tutarl\u0131l\u0131\u011f\u0131n\u0131n gelirlerini %10&#8217;dan %20&#8217;nin \u00fczerine \u00e7\u0131kard\u0131\u011f\u0131n\u0131 belirtmi\u015ftir.  <\/p>\n\n\n\n<p>\u015eap\u015fal, e\u011flenceyi seven pazarlama anlay\u0131\u015f\u0131n\u0131zla tan\u0131n\u0131yorsan\u0131z, IVR kar\u015f\u0131lama ve bekletme mesajlar\u0131n\u0131zda e\u011flenceli oldu\u011funuzdan emin olun.\nPremium, l\u00fcks bir markaysan\u0131z, i\u015fleri resmi tutun ve m\u00fc\u015fteriler beklemeye al\u0131nd\u0131\u011f\u0131nda klasik m\u00fczik kullan\u0131n. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#4 \u0130pu\u00e7lar\u0131n\u0131 K\u0131sa ve Basit Tutun<\/h3>\n\n\n\n<p>IVR kullan\u0131m\u0131na ili\u015fkin en temel uygulamalardan biri, IVR men\u00fc istemlerini h\u0131zl\u0131 ve k\u0131sa tutmakt\u0131r.\nArayanlar\u0131n\u0131z\u0131 istedikleri se\u00e7ene\u011fi bulmak i\u00e7in sonsuza kadar bekletmeyin.\nGenel olarak, kar\u015f\u0131lama mesajlar\u0131n\u0131 30 saniye veya daha k\u0131sa s\u00fcreyle s\u0131n\u0131rlay\u0131n.  <\/p>\n\n\n\n<p>Tek bir istemde be\u015ften fazla se\u00e7enek sunmamaya \u00e7al\u0131\u015f\u0131n.\nBu kural\u0131n istisnalar\u0131 vard\u0131r &#8211; bu y\u00fczden CloudTalk IVR 10 se\u00e7ene\u011fe kadar izin verir &#8211; ancak bu norm olmamal\u0131d\u0131r.\nHer se\u00e7enek i\u00e7in sadece birka\u00e7 saniye harcay\u0131n.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#5 Navigasyonu Kolay Anla\u015f\u0131l\u0131r Hale Getirin<\/h3>\n\n\n\n<p>Mant\u0131ksal bir ilerleme izleyen IVR men\u00fcleri tasarlay\u0131n.\nEn \u00fcst seviyede, departmanlar gibi genel se\u00e7eneklerle ba\u015flamak isteyeceksiniz.\nErken men\u00fclerde &#8220;\u00f6deme yap&#8221; gibi pop\u00fcler hedeflere yer verebilirsiniz.\nSezgisel olarak tasarlanm\u0131\u015f men\u00fcler her \u015feyin daha az zaman almas\u0131 anlam\u0131na gelir.   <\/p>\n\n\n\n<p><strong>Ara\u00e7 kiralama web sitesi DiscoverCars<\/strong>, CloudTalk&#8217;a ge\u00e7i\u015f yapt\u0131 ve ak\u0131ll\u0131 IVR \u00f6zelli\u011finin bir\u00e7ok faydas\u0131n\u0131 g\u00f6rd\u00fc.\nMen\u00fclerini kolayla\u015ft\u0131r\u0131lm\u0131\u015f \u00e7a\u011fr\u0131 ak\u0131\u015f\u0131 i\u00e7in optimize ettikten sonra, <strong>bekleme s\u00fcrelerini <\/strong> h\u0131zla \u015fu <strong>kadar azaltt\u0131lar <\/strong><a href=\"https:\/\/test-staging.cloudtalk.io\/discovercars-customer-story\/\"><strong>80%<\/strong><\/a>.\n <strong>\u00c7a\u011fr\u0131 terk oran\u0131 da %20 oran\u0131nda d\u00fc\u015fm\u00fc\u015ft\u00fcr<\/strong>.  <\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ct-evo-quote-with-icon\"><p>En \u00e7ok de\u011fer verdi\u011fimiz fayda \u00e7a\u011fr\u0131 y\u00f6nlendirme.\nIVR ile m\u00fc\u015fterileri kendi dillerini konu\u015fan temsilcilere y\u00f6nlendiriyoruz.\nAyr\u0131ca \u00e7a\u011fr\u0131lar\u0131 m\u00fc\u015fterilerin rezervasyon s\u00fcrecindeki a\u015famalar\u0131na g\u00f6re da\u011f\u0131tabiliyor, ara\u00e7lar\u0131n\u0131 teslim alacak m\u00fc\u015fterilere daha y\u00fcksek \u00f6ncelik tan\u0131yabiliyoruz.  <\/p><div class=\"quote-cite\"><div class=\"quote-icon\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/logo-for-testimonials-2.png\" alt=\"Al\u0131nt\u0131 Simge\"><\/div><cite>Issam Daoudi &#8211; DiscoverCars&#8217;ta S\u00fcperviz\u00f6r<\/cite><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#6 Bir Temsilciye Ula\u015fman\u0131n H\u0131zl\u0131 Olmas\u0131n\u0131 Sa\u011flay\u0131n<\/h3>\n\n\n\n<p>Baz\u0131 arayanlar self-servis se\u00e7eneklerinden memnun.\nDi\u011ferleri ise m\u00fcmk\u00fcn oldu\u011funca \u00e7abuk bir insanla konu\u015fmay\u0131 tercih eder.\nYapay zeka destekli bir IVR men\u00fcs\u00fc onlar\u0131 do\u011fru ki\u015fiye y\u00f6nlendirebilse de, canl\u0131 bir temsilciye do\u011frudan bir rota sunmak her zaman en iyisidir.  <\/p>\n\n\n\n<p>\u0130lk men\u00fclerinizde temsilcilerinizden biriyle bu do\u011frudan ba\u011flant\u0131y\u0131 sa\u011flay\u0131n.\nArd\u0131ndan, men\u00fc y\u00f6nlendirmelerinden sonra karars\u0131z kalan kullan\u0131c\u0131lara bu se\u00e7ene\u011fi hat\u0131rlat\u0131n. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#7 Bekleme S\u00fcreleri Hakk\u0131nda D\u00fcr\u00fcst Olun ve Geri Arama Teklif Edin<\/h3>\n\n\n\n<p>Kimse beklemekten ho\u015flanmaz, ancak m\u00fc\u015fterilerin d\u00fcr\u00fcstl\u00fck ve \u015feffafl\u0131kla muamele g\u00f6rd\u00fcklerinde sab\u0131rl\u0131 olma olas\u0131l\u0131klar\u0131 daha y\u00fcksektir.\nWaitWhile taraf\u0131ndan yap\u0131lan bir anket, tahminlerin ve g\u00fcncellemelerin m\u00fc\u015fterilerin yakla\u015f\u0131k <a href=\"https:\/\/waitwhile.com\/blog\/consumer-survey-waiting-in-line\/\" target=\"_blank\" rel=\"noopener\">%48<\/a> &#8216;inin bekleme deneyimini iyile\u015ftirece\u011fini ortaya koymu\u015ftur. <\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/geri-arama\/\">Geri arama<\/a> \u00f6zelli\u011fi sa\u011flayan bir IVR \u00e7\u00f6z\u00fcm\u00fc uygulay\u0131n.\nBu, arayanlar\u0131 uzun bekleme s\u00fcreleri boyunca oturmak zorunda kalmaktan kurtar\u0131r.\nGeri aramalar ayr\u0131ca yo\u011fun \u00e7a\u011fr\u0131 saatlerinde ekibinizin y\u00fck\u00fcn\u00fc hafifletir.\nDaha uygun bir zamanda ula\u015fmalar\u0131n\u0131 sa\u011flar.   <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#8 T\u00fcm Ana Departmanlara Ba\u011flan\u0131n<\/h3>\n\n\n\n<p>En iyi IVR men\u00fc uygulamalar\u0131, arayanlar\u0131n her ana departmana ula\u015fabilmesini \u015fart ko\u015far.  <\/p>\n\n\n\n<p>Men\u00fc a\u011fac\u0131n\u0131n \u00fcst k\u0131sm\u0131na yak\u0131n y\u00f6nlendirme se\u00e7enekleriyle ana departmanlar\u0131n\u0131za kolay eri\u015fim sa\u011flay\u0131n.\nGenel olarak faturalama, teknik destek, sat\u0131\u015f ve zamanlama gibi departmanlar pop\u00fclerdir.   <\/p>\n\n\n\n<p>Her bir alt men\u00fcye, arayanlar\u0131n ula\u015fmak isteyebilece\u011fi ilgili departmanlar\u0131 ekleyin.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#9 \u00d6nceden Kaydedilmi\u015f Mesajlar\u0131n\u0131zda S\u0131k\u00e7a Sorulan Sorular\u0131 Yan\u0131tlay\u0131n<\/h3>\n\n\n\n<p>M\u00fc\u015fterilerin <a href=\"https:\/\/go.emplifi.io\/rs\/284-ENW-442\/images\/Emplifi_Report_Consumer_Expectations_US_UK_EN.pdf\" target=\"_blank\" rel=\"noopener\">\u00fc\u00e7te bir<\/a> inden fazlas\u0131 bir sorunu \u00e7\u00f6zmek i\u00e7in self-servis se\u00e7eneklerini tercih ediyor.\nVe m\u00fc\u015fterilerin <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/research\/State-of-the-Connected-Customer.pdf\" target=\"_blank\" rel=\"noopener\">%56<\/a> &#8216;s\u0131 deneyimlerini iyile\u015ftirmek i\u00e7in yapay zeka kullan\u0131m\u0131na a\u00e7\u0131k.\nO halde IVR self servisin en iyi uygulamalar\u0131 aras\u0131nda basit sorular\u0131n m\u00fc\u015fteri temsilcisi m\u00fcdahalesi olmadan yan\u0131tlanmas\u0131n\u0131 sa\u011flamak yer al\u0131yor.    <\/p>\n\n\n\n<p>Baz\u0131 arayanlar\u0131 ihtiya\u00e7 duyduklar\u0131 bilgileri veren \u00f6nceden kaydedilmi\u015f mesajlara y\u00f6nlendirerek daha d\u00fc\u015f\u00fck seviyeli aramalar\u0131 y\u00f6nlendirmek ve ortalama i\u015flem s\u00fcresini (AHT) k\u0131saltmak i\u00e7in IVR kullan\u0131n.\nBu t\u00fcr bir self servis, kolayla\u015ft\u0131r\u0131lm\u0131\u015f bir m\u00fc\u015fteri hizmetleri deneyimi sunar ve normalde daha iyi ilk \u00e7a\u011fr\u0131 \u00e7\u00f6z\u00fcm\u00fc (FCR) sa\u011flar. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#10 Arayanlara Kendilerini Tekrar Ettirmeyin<\/h3>\n\n\n\n<p>Kimse kendini tekrar etmekten ho\u015flanmaz, \u00f6zellikle de alg\u0131lanan bir kriz s\u0131ras\u0131nda.\nAra\u015ft\u0131rmalar, m\u00fc\u015fterilerin <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_ie\/www\/PDF\/state-of-connected-customer-fifth-ed-comp.pdf\" target=\"_blank\" rel=\"noopener\">%66<\/a> &#8216;s\u0131n\u0131n temsilcilerine bilgileri tekrarlamak veya yeniden a\u00e7\u0131klamak zorunda kald\u0131\u011f\u0131n\u0131 g\u00f6steriyor. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"534\" height=\"433\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/state-of-connected-custome.png\" alt=\"2022'de t&#xFC;keticilerin %85'inin departmanlar aras&#x131;nda tutarl&#x131; etkile&#x15F;imler bekledi&#x11F;ini ancak %66's&#x131;n&#x131;n s&#x131;k s&#x131;k kendilerini tekrar etmek zorunda kald&#x131;&#x11F;&#x131;n&#x131; g&#xF6;steren &#xE7;ubuk grafik\" class=\"wp-image-207530\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/state-of-connected-custome.png 534w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/state-of-connected-custome-300x243.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/state-of-connected-custome-528x428.png 528w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/state-of-connected-custome-424x344.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/state-of-connected-custome-139x113.png 139w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/state-of-connected-custome-88x71.png 88w\" sizes=\"auto, (max-width: 534px) 100vw, 534px\" \/><figcaption class=\"wp-element-caption\">Kaynak: https:\/\/www.salesforce.com\/<\/figcaption><\/figure>\n\n\n\n<p>CloudTalk gibi yapay zeka destekli i\u015f arama yaz\u0131l\u0131mlar\u0131n\u0131 kullanarak CX&#8217;inizi geli\u015ftirin.\nCRM entegrasyonlar\u0131, temsilcilerinizi her arayan hakk\u0131nda g\u00fcncel bilgilerle g\u00fc\u00e7lendirir.\nM\u00fc\u015fterilerinizi kendilerini tekrar etmekten kurtaracaks\u0131n\u0131z ve temsilcileriniz de bir \u00e7\u00f6z\u00fcm bulmak i\u00e7in daha fazla zaman harcayabilecekler.    <\/p>\n\n\n\n<p>Dahas\u0131, becerilere dayal\u0131 y\u00f6nlendirme, arayan ki\u015finin ilk soru\u015funda kendisine yard\u0131mc\u0131 olabilecek bir temsilciye ula\u015fmas\u0131n\u0131 sa\u011flamaya yard\u0131mc\u0131 olur.\nBu ayn\u0131 zamanda kendilerini tekrar etme ihtiyac\u0131n\u0131 da ortadan kald\u0131r\u0131r. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#11 Bir Hatadan Sonra Yeniden Y\u00f6nlendirmeyi Kolayla\u015ft\u0131r\u0131n<\/h3>\n\n\n\n<p>Herkes zaman zaman hata yapar.\nArayanlar yanl\u0131\u015f yere gelirse, telefonu kapat\u0131p s\u00fcreci yeniden ba\u015flatmak zorunda kalmalar\u0131n\u0131 istemezsiniz.\nHayal k\u0131r\u0131kl\u0131\u011f\u0131 i\u00e7inde pes edebilirler &#8211; bu durumda kimse kazanmaz!  <\/p>\n\n\n\n<p>IVR men\u00fcn\u00fczde bir ad\u0131m geri gitmeleri i\u00e7in onlara kolay bir yol sunun.\nBir ses tan\u0131ma sistemi ile belki &#8220;geri&#8221; diyebilir veya geri d\u00fc\u011fmesi olarak i\u015flev g\u00f6recek bir numara se\u00e7ebilirler.\nBu, m\u00fc\u015fterilerin \u00e7a\u011fr\u0131 y\u00f6nlendirme sisteminizde gezinme \u015feklini geli\u015ftirecek basit bir IVR tasar\u0131m\u0131n\u0131n en iyi uygulamas\u0131d\u0131r.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#12 Men\u00fcleri ve Bilgileri G\u00fcncel Tutun<\/h3>\n\n\n\n<p>Etkili bir IVR sistemi kurup \u00e7al\u0131\u015ft\u0131rd\u0131ktan sonra rehavete kap\u0131lmak kolayd\u0131r.\nAncak i\u015finiz zaman i\u00e7inde geli\u015fir ve b\u00fcy\u00fcr.\nBaz\u0131 departmanlar veya s\u00fcre\u00e7ler de\u011fi\u015fmi\u015f veya art\u0131k mevcut olmayabilir.    <\/p>\n\n\n\n<p>Her t\u00fcrl\u00fc de\u011fi\u015fikli\u011fi IVR men\u00fclerinizle ili\u015fkilendirmeniz gerekir.\nHayati g\u00fcncellemeler aras\u0131nda kar\u015f\u0131lamalar, bekletme mesajlar\u0131, duyurular ve di\u011fer mesajlar da yer al\u0131r. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#13 S\u00fcrekli \u0130yile\u015ftirme i\u00e7in Veri ve Analiti\u011fi Kullan\u0131n<\/h3>\n\n\n\n<p>Bir \u00e7a\u011fr\u0131 merkezindeki son IVR en iyi uygulamalar\u0131ndan biri, geli\u015fmeye devam etmenizi sa\u011flamakt\u0131r.  <\/p>\n\n\n\n<p>\u00c7a\u011fr\u0131 verilerini izleyen ve takip eden yapay zeka destekli bir \u00e7\u00f6z\u00fcm kullan\u0131n. <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/analitik\/\">Yerle\u015fik analitik<\/a>, temsilcilerin ve y\u00f6neticilerin \u00f6nemli \u00e7a\u011fr\u0131 metriklerini de\u011ferlendirmesini sa\u011flar.\nHizmet KPI&#8217;lar\u0131 ortalama bekleme s\u00fcrelerini ve \u00e7a\u011fr\u0131 terk oranlar\u0131n\u0131 i\u00e7erir. <\/p>\n\n\n\n<p>IVR men\u00fc navigasyonuna ili\u015fkin kullan\u0131c\u0131 verileri, iyile\u015ftirme i\u00e7in i\u00e7g\u00f6r\u00fcler elde etmenize de yard\u0131mc\u0131 olur. \u00d6rne\u011fin, \u00fcst d\u00fczey men\u00fc se\u00e7eneklerinizden biri nadiren se\u00e7iliyorsa, bunu daha pop\u00fcler bir se\u00e7enekle de\u011fi\u015ftirin.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Bonus: IVR G\u00fcvenli\u011fi En \u0130yi Uygulamalar\u0131<\/h2>\n\n\n\n<p>Adobe, t\u00fcketicilerin <a href=\"https:\/\/blog.adobe.com\/en\/publish\/2022\/03\/15\/2022-trust-report-customer-trust-is-earned-or-broken-with-every-experience\" target=\"_blank\" rel=\"noopener\">%72<\/a> &#8216;sinin CX&#8217;i iyile\u015ftirmek i\u00e7in yapay zekaya g\u00fcvendi\u011fini bildiriyor.\nBu g\u00fcveni k\u0131rd\u0131\u011f\u0131n\u0131zda m\u00fc\u015fterilerinizi kaybetme riskiyle kar\u015f\u0131 kar\u015f\u0131ya kal\u0131rs\u0131n\u0131z.   <\/p>\n\n\n\n<p>Arayanlar\u0131n\u0131z\u0131n verilerini y\u00f6netmek ve onlar\u0131 doland\u0131r\u0131c\u0131l\u0131ktan korumak i\u00e7in baz\u0131 IVR g\u00fcvenlik en iyi uygulamalar\u0131n\u0131 inceleyelim:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\u00c7ok katmanl\u0131 kimlik do\u011frulama kullan\u0131n<\/strong>: M\u00fc\u015fteri telefon numaralar\u0131n\u0131 kaydedin ve tek seferlik SMS \u015fifreleri kullan\u0131n.<\/li>\n\n\n\n<li><strong>G\u00fc\u00e7l\u00fc parolalar belirleyin<\/strong>: Kullan\u0131c\u0131lar\u0131n alfa ve say\u0131sal karakterleri birle\u015ftiren uzun parolalara sahip oldu\u011fundan emin olun.<\/li>\n\n\n\n<li><strong>B\u00f6lgeniz d\u0131\u015f\u0131ndaki aramalar\u0131 yak\u0131ndan izleyin<\/strong>: Co\u011frafi pazarlar\u0131n\u0131zda olmayan ve \u015f\u00fcpheli g\u00f6r\u00fcnebilecek aramalar\u0131 otomatik olarak taray\u0131n.<\/li>\n\n\n\n<li><strong>Bir engelleme listesi derleyin<\/strong>: Ekibinizin \u015f\u00fcpheli numaralar\u0131 veya spam g\u00f6nderenleri kapsaml\u0131 bir engelleme listesine eklemesini sa\u011flay\u0131n.<\/li>\n\n\n\n<li><strong>Personel faaliyetlerini izleyin<\/strong>: Gerekti\u011finde herhangi bir kullan\u0131c\u0131n\u0131n eylemlerini g\u00f6r\u00fcnt\u00fclemek ve denetlemek i\u00e7in CloudTalk kontrol panelinin \u00c7a\u011fr\u0131 \u0130zleme sekmesini kullan\u0131n.  <\/li>\n\n\n\n<li><strong>Ekibinizi e\u011fitin<\/strong>: Temsilcilerin ve y\u00f6neticilerin arayan doland\u0131r\u0131c\u0131l\u0131\u011f\u0131n\u0131n belirtilerini tan\u0131mas\u0131 gerekir.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">IVR En \u0130yi Uygulamalar\u0131n\u0131 Takip Etmenin Faydalar\u0131<\/h2>\n\n\n\n<p>Burada listelenenler gibi en iyi IVR uygulamalar\u0131n\u0131 bilmek ve bunlar\u0131 \u00e7a\u011fr\u0131 merkezinizde takip etmek neden \u00f6nemlidir?<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Arayanlara daha fazla self servis se\u00e7ene\u011fi sunun<\/li>\n\n\n\n<li>\u00c7a\u011fr\u0131 y\u00f6nlendirmeyi daha verimli hale getirin<\/li>\n\n\n\n<li>\u0130lk \u00e7a\u011fr\u0131 \u00e7\u00f6z\u00fcm\u00fcn\u00fc (FCR) iyile\u015ftirin<\/li>\n<\/ul>\n\n\n\n<p>Yo\u011fun zamanlarda, basit bir anons \u00e7a\u011fr\u0131lar\u0131n \u00f6nemli bir b\u00f6l\u00fcm\u00fcn\u00fc kar\u015f\u0131layabilir.\n <strong>Self-servis se\u00e7enekleriyle<\/strong> iyi optimize edilmi\u015f men\u00fcler, arayanlar i\u00e7in kolayla\u015ft\u0131r\u0131lm\u0131\u015f bir deneyim sunar.\nBir\u00e7o\u011fu, bir temsilciyi hi\u00e7 dahil etmeden ihtiya\u00e7 duyduklar\u0131 \u015feyi bulabilecektir.    <\/p>\n\n\n\n<p>Arayan ki\u015finin bir temsilciye ula\u015fmas\u0131 gerekiyorsa, gezinmesi kolay bir men\u00fc, aramalar\u0131n <strong>ilk denemede do\u011fru<\/strong> temsilciye y\u00f6nlendirilmesini sa\u011flar.\nArayan ki\u015fi bir destek temsilcisiyle ne kadar h\u0131zl\u0131 sohbet etmeye ba\u015flarsa, \u00e7\u00f6z\u00fcme o kadar \u00e7abuk ula\u015f\u0131r. <\/p>\n\n\n\n<p>Ekibiniz de daha etkili <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/cagri-yonlendirme-nedir-ve-size-nasil-fayda-saglayabilir\/\">\u00e7a\u011fr\u0131 y\u00f6nlendirmeden<\/a> faydalanacakt\u0131r.\nTemsilciler, IVR self servisin \u00e7\u00f6zebilece\u011fi basit \u00e7a\u011fr\u0131larla u\u011fra\u015fmak zorunda kalmayacak ve karma\u015f\u0131k sorunlar i\u00e7in daha fazla zamana sahip olarak <strong>FCR&#8217;yi art\u0131racakt\u0131r<\/strong>.   <\/p>\n\n\n\n<p>Nokia, \u00f6nceki \u00e7a\u011fr\u0131 \u00e7\u00f6z\u00fcm\u00fcnden CloudTalk&#8217;a ge\u00e7ti\u011finde daha etkili \u00e7a\u011fr\u0131 y\u00f6nlendirmenin (ve di\u011fer \u00f6zelliklerin) avantajlar\u0131n\u0131 elde etti.\n <strong>Temsilci verimlili\u011fini \u015fu \u015fekilde art\u0131rd\u0131lar <\/strong><a href=\"https:\/\/test-staging.cloudtalk.io\/nokia-customer-story\/\"><strong>10%<\/strong><\/a><strong>maksimum bekleme s\u00fcresini neredeyse yar\u0131 yar\u0131ya azalt\u0131rken<\/strong>.   <\/p>\n\n\n\n<p>IVR en iyi uygulamalar\u0131n\u0131n \u00f6nemi, veri analiti\u011fi alan\u0131nda ve bunun kar hanenizi iyile\u015ftirmeye nas\u0131l yard\u0131mc\u0131 oldu\u011fu konusunda da g\u00f6r\u00fclebilir.\nIVR arac\u0131l\u0131\u011f\u0131yla toplanan verileri CX&#8217;i ve ekibinizin \u00e7a\u011fr\u0131lar\u0131 ele alma \u015feklini iyile\u015ftirmek i\u00e7in kullanabilirsiniz.\n\u00d6nemli olan, b\u00fct\u00e7enize uygun IVR <a href=\"https:\/\/test-staging.cloudtalk.io\/ivr-phone-system-price\/\">fiyatland\u0131rmas\u0131na<\/a> sahip g\u00fc\u00e7l\u00fc bir \u00e7\u00f6z\u00fcm bulmakt\u0131r.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">IVR ile M\u00fc\u015fteri Yolculuklar\u0131n\u0131 Kolayla\u015ft\u0131r\u0131n<\/h2>\n\n\n\n<p>Ge\u00e7mi\u015fin robotik, sezgisel olmayan IVR&#8217;lar\u0131ndan kurtulman\u0131n zaman\u0131 geldi.\nEkibinizi ve m\u00fc\u015fterilerinizi g\u00fc\u00e7lendiren IVR ile yapay zeka destekli bir arama \u00e7\u00f6z\u00fcm\u00fcne ihtiyac\u0131n\u0131z var. <\/p>\n\n\n\n<p>CloudTalk ile ekiplerinize arayan deneyiminin g\u00f6rsel bir temsilini sunmak i\u00e7in bir <a href=\"https:\/\/test-staging.cloudtalk.io\/call-flow-designer\/\">\u00c7a\u011fr\u0131 Ak\u0131\u015f\u0131<\/a> olu\u015fturabilirsiniz.\nIVR men\u00fcs\u00fcne ve \u00e7a\u011fr\u0131 y\u00f6nlendirme s\u00fcrecine ad\u0131m eklemek veya silmek kolayd\u0131r.   <\/p>\n\n\n\n<p>Otomatik \u00c7a\u011fr\u0131 Da\u011f\u0131t\u0131m\u0131 teknolojisi ile birlikte, \u00e7a\u011fr\u0131lar\u0131 herhangi bir telefon numaras\u0131na veya departmana y\u00f6nlendirebilirsiniz, bu da ortalama \u00e7a\u011fr\u0131 s\u00fcresini %40 oran\u0131nda azaltabilir &#8211; bu da daha mutlu m\u00fc\u015fteriler anlam\u0131na gelir.<\/p>\n\n\n\n<p>Sonu\u00e7 olarak CloudTalk, hem temsilcileriniz hem de m\u00fc\u015fterileriniz i\u00e7in hayat\u0131 kolayla\u015ft\u0131ran bir IVR deneyimi yarat\u0131r.<\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#DFF0F6\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>CloudTalk&#8217;un yapay zeka destekli IVR sistemini bug\u00fcn \u00fccretsiz deneyin!<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"394\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/alternative-pages-illustration4.svg\" alt=\"\" class=\"wp-image-201222\"\/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/tr\/cloudtalk-14-gunluk-ucretsiz-deneme\/\">\u00dccretsiz deneyin<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading ct-block-article-faq-header\">IVR En \u0130yi Uygulamalar\u0131 SSS<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">IVR ve ACD Aras\u0131ndaki Fark Nedir?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/staging.cloudtalk.io\/blog\/acd-vs-ivr\/\" target=\"_blank\" rel=\"noopener\"> IVR ve ACD<\/a> s\u00f6z konusu oldu\u011funda birka\u00e7 fark vard\u0131r.<br \/>\nBir ACD, gelen \u00e7a\u011fr\u0131lar\u0131 otomatik olarak mevcut temsilcilere y\u00f6nlendirir.<br \/>\nY\u00f6nlendirme, bir sonraki m\u00fcsait temsilci veya beceri tabanl\u0131 y\u00f6nlendirme gibi sabit kurallara dayan\u0131r.    <\/p>\n<p>IVR, veri toplayan ve arayanlar\u0131 sesli y\u00f6nlendirmelerle y\u00f6nlendiren etkile\u015fimli bir men\u00fcd\u00fcr.<br \/>\nKullan\u0131c\u0131lar men\u00fclerde gezinmek ve self-servis se\u00e7eneklerini etkinle\u015ftirmek i\u00e7in istemlere yan\u0131t verir.   <\/p>\n<p>CloudTalk gibi yapay zeka destekli \u00e7\u00f6z\u00fcmler, kolayla\u015ft\u0131r\u0131lm\u0131\u015f \u00e7a\u011fr\u0131 y\u00f6nlendirme i\u00e7in IVR ve ACD&#8217;yi birle\u015ftirir.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">IVR ve IVA Aras\u0131ndaki Fark Nedir?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Etkile\u015fimli sesli asistan (IVA) ve etkile\u015fimli sesli yan\u0131t benzerdir.<br \/>\nHer ikisi de sesli y\u00f6nlendirmelerle etkile\u015fime girer ve arayan\u0131n yan\u0131tlar\u0131n\u0131 bekler.   <\/p>\n<p>Peki<a href=\"https:\/\/staging.cloudtalk.io\/blog\/iva-vs-ivr\/\" target=\"_blank\" rel=\"noopener\"> IVR ile IVA<\/a>&#8216;y\u0131 nas\u0131l ay\u0131rt edersiniz?<br \/>\nTipik olarak kulland\u0131klar\u0131 teknoloji ile ay\u0131rt edilirler.<br \/>\nBir IVR, arayanlar\u0131n yan\u0131t i\u00e7in numaralar\u0131 veya basit sesli komutlar\u0131 \u00e7evirmelerini sa\u011flamak i\u00e7in geleneksel olarak \u00e7ift tonlu \u00e7ok frekansl\u0131 (DTMF) sinyalizasyon kullan\u0131r.    <\/p>\n<p>Bir IVA, arayan\u0131n konu\u015fmas\u0131n\u0131 yorumlamak ve insan benzeri bir konu\u015fma ger\u00e7ekle\u015ftirmek i\u00e7in do\u011fal dil i\u015fleme (NLP) kullan\u0131r.<br \/>\nIVA sistemleri daha karma\u015f\u0131k sorunlar i\u00e7in self servis sa\u011flayabilir. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">G\u00f6rsel IVR nedir?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>G\u00f6rsel IVR, arayanlar\u0131n bir ekran aray\u00fcz\u00fc arac\u0131l\u0131\u011f\u0131yla IVR men\u00fclerinde gezinmesine olanak tan\u0131yan bir arama yaz\u0131l\u0131m\u0131 \u00f6zelli\u011fidir.<br \/>\nB\u00f6ylece, istemleri dinlemek ve yan\u0131t vermek yerine, telefon ekranlar\u0131ndaki se\u00e7enekleri okuyabilir ve dokunabilirler. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1673205890952\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">IVR Optimizasyonu Ne Anlama Geliyor?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>IVR men\u00fcleri CX&#8217;e yard\u0131mc\u0131 olabilir veya onu engelleyebilir.<br \/>\n\u00d6rne\u011fin, \u00e7ok fazla men\u00fc se\u00e7ene\u011fi sunmak kafa kar\u0131\u015ft\u0131r\u0131c\u0131 olabilir.<br \/>\nAyr\u0131ca sab\u0131rs\u0131z arayanlar\u0131 da uzakla\u015ft\u0131rabilir.  <\/p>\n<p>IVR ve \u00e7a\u011fr\u0131 y\u00f6nlendirme sistemlerinin, m\u00fc\u015fteri ihtiya\u00e7lar\u0131n\u0131 ve beklentilerini kar\u015f\u0131lamak ve ekibinizin daha y\u00fcksek hacimli \u00e7a\u011fr\u0131lar\u0131 y\u00f6netmesine ve ele almas\u0131na yard\u0131mc\u0131 olmak i\u00e7in optimize edilmesi gerekir.<br \/>\nEn iyi uygulama IVR optimizasyonu, self-servis se\u00e7enekleri ile \u00e7a\u011fr\u0131lar\u0131n temsilcilere y\u00f6nlendirilmesi aras\u0131ndaki dengeyi sa\u011flamaya yard\u0131mc\u0131 olur. <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Bir Salesforce raporu, m\u00fc\u015fterilerin %88 &#8216;inin iyi bir m\u00fc\u015fteri hizmeti deneyimi ya\u015fad\u0131ktan sonra tekrar al\u0131\u015fveri\u015f yapma olas\u0131l\u0131\u011f\u0131n\u0131n y\u00fcksek oldu\u011funu ortaya&#8230;<\/p>\n","protected":false},"author":131,"featured_media":232112,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[753],"tags":[],"class_list":["post-232111","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-musteri-deneyimi"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/232111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/users\/131"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/comments?post=232111"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/232111\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media\/232112"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media?parent=232111"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/categories?post=232111"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/tags?post=232111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}