{"id":231067,"date":"2024-07-29T08:59:27","date_gmt":"2024-07-29T06:59:27","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/11-ucretsiz-ivr-senaryo-ornegi-copy-create-your-own\/"},"modified":"2024-07-31T12:29:17","modified_gmt":"2024-07-31T10:29:17","slug":"11-ucretsiz-ivr-senaryo-ornegi-copy-create-your-own","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/11-ucretsiz-ivr-senaryo-ornegi-copy-create-your-own\/","title":{"rendered":"11 \u00dccretsiz IVR Senaryo \u00d6rne\u011fi  [Copy + Create Your Own]"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">11 Ola\u011fan\u00fcst\u00fc CX i\u00e7in IVR Senaryo \u00d6rnekleri<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\" style=\"border-radius:3px\">\u0130LET\u0130\u015e\u0130M SATI\u015e<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/tr\/cloudtalk-14-gunluk-ucretsiz-deneme\/\" style=\"border-radius:3px\">ARAMAYA BA\u015eLA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration.svg\" alt=\"\" class=\"wp-image-207022\"\/><\/figure><\/div>\n\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">Yap\u0131lan bir ara\u015ft\u0131rmaya g\u00f6re t\u00fcketicilerin <a href=\"https:\/\/get.nice.com\/rs\/069-KVM-666\/images\/0003959_en_digital-first-cx-report.pdf\" target=\"_blank\" rel=\"noopener\">%81<\/a> &#8216;i daha fazla self-servis se\u00e7ene\u011fi istiyor.\nBuna kar\u015f\u0131l\u0131k, i\u015fletmelerin yaln\u0131zca %60&#8217;\u0131 t\u00fcketicilerin daha fazlas\u0131n\u0131 istedi\u011fini d\u00fc\u015f\u00fcn\u00fcyor.\nBu g\u00f6r\u00fc\u015f fark\u0131, daha az tatmin edici m\u00fc\u015fteri deneyimlerine yol a\u00e7abilir.    <\/p>\n\n\n\n<p>Ancak IVR sistemleri, i\u015fletmeniz ile m\u00fc\u015fteri beklentileri aras\u0131ndaki bo\u015flu\u011fu doldurabilir.\nDo\u011fru \u015fekilde kurulduklar\u0131nda self servis \u00e7\u00f6z\u00fcmler sunabilir <em>ve<\/em> do\u011fru temsilcilerin daha kolay eri\u015filebilir olmas\u0131n\u0131 sa\u011flayabilirler. <\/p>\n\n\n\n<p>Gelen aramalarda m\u00fc\u015fteri deneyimini (CX) iyile\u015ftirmek i\u00e7in do\u011fru kurulumu nas\u0131l elde edersiniz?\nHer \u015fey IVR komut dosyan\u0131zla ba\u015flar.\nIVR komut dosyas\u0131 olu\u015fturma hakk\u0131nda bilmeniz gereken her \u015feye g\u00f6z atal\u0131m.    <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00d6nemli \u00e7\u0131kar\u0131mlar<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IVR senaryolar\u0131, arayanlar\u0131n interaktif sesli yan\u0131t sisteminize ula\u015ft\u0131klar\u0131nda duyduklar\u0131 ifadeler ve y\u00f6nlendirmelerdir.<\/li>\n\n\n\n<li>Kar\u015f\u0131lamalar, men\u00fcler, transferler, \u00e7al\u0131\u015fma saatleri ve di\u011fer bir\u00e7ok ama\u00e7 i\u00e7in IVR komut dosyas\u0131 kullanmal\u0131s\u0131n\u0131z.<\/li>\n\n\n\n<li>IVR mesajlar\u0131n\u0131 do\u011fru almak, \u00e7a\u011fr\u0131 y\u00f6nlendirmeye yard\u0131mc\u0131 olarak m\u00fc\u015fteri hizmetlerini iyile\u015ftirebilir, \u00e7\u00fcnk\u00fc net bir mesaj arayanlar\u0131n hangi temsilci veya departmanla konu\u015fmalar\u0131 gerekti\u011fini anlamalar\u0131n\u0131 sa\u011flar.<\/li>\n\n\n\n<li>IVR senaryolar\u0131n\u0131 i\u015fletmenize ve hedef kitlenize uyacak \u015fekilde uyarlamal\u0131s\u0131n\u0131z.<\/li>\n\n\n\n<li>CloudTalk, \u00f6zelle\u015ftirilmi\u015f komut dosyalar\u0131n\u0131 tan\u0131tmak ve m\u00fc\u015fteri etkile\u015fimlerini kolayla\u015ft\u0131rmak i\u00e7in kullanabilece\u011finiz sezgisel bir IVR \u00f6zelli\u011fine ve \u00e7a\u011fr\u0131 ak\u0131\u015f\u0131 tasar\u0131mc\u0131s\u0131na sahiptir.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">H\u0131zl\u0131 Bir \u00d6zet: IVR nedir?<\/h2>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/interactive-voice-response-ivr\/\">IVR<\/a>, \u0130nteraktif Sesli Yan\u0131t anlam\u0131na gelir. Arayan ki\u015fiden bilgi toplamak ve onu sorununun h\u0131zl\u0131 bir \u015fekilde \u00e7\u00f6z\u00fclmesine y\u00f6nlendirmek i\u00e7in tasarlanm\u0131\u015f bir i\u015f telefonu sistemi \u00f6zelli\u011fidir.  <\/p>\n\n\n\n<p>IVR sistemleri \u00c7ift Tonlu \u00c7oklu Frekans (DTMF) teknolojisi, konu\u015fma tan\u0131ma ve \u00f6nceden kaydedilmi\u015f mesajlar kullan\u0131r.\nArayanlar daha sonra IVR men\u00fclerinde gezinmek i\u00e7in do\u011fru tu\u015fa basabilir veya s\u00f6zl\u00fc bir talimat verebilir.\nDaha modern \u00e7\u00f6z\u00fcmler, etkile\u015fimleri daha da ki\u015fiselle\u015ftirmek i\u00e7in bu IVR men\u00fclerini yapay zeka ile birle\u015ftirir.    <\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">IVR&#8217;\u0131n \u0130\u015fletmenize Sa\u011flad\u0131\u011f\u0131 Faydalar<\/h3>\n\n\n\n<p>IVR sistemleri i\u015fletmeniz i\u00e7in bir dizi fayda sa\u011flar:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Maliyet tasarrufu <\/strong>&#8211; \u00c7a\u011fr\u0131lar\u0131 daha verimli bir \u015fekilde y\u00f6netebilir ve b\u00f6ylece daha az m\u00fc\u015fteri temsilcisi ile \u00e7al\u0131\u015fabilirsiniz.\n\u00d6rne\u011fin, sadece \u00e7al\u0131\u015fma saatlerinizi veya iade politikan\u0131z\u0131 \u00f6\u011frenmek isteyen arayanlar \u00f6nceden kaydedilmi\u015f bir mesaja y\u00f6nlendirilebilir.\nBu s\u0131rada temsilcileriniz di\u011fer, daha karma\u015f\u0131k sorularla ilgilenmekte \u00f6zg\u00fcr olur.    <\/li>\n\n\n\n<li><strong>Daha iyi m\u00fc\u015fteri hizmetleri <\/strong>&#8211; IVR, bekleme s\u00fcrelerini azaltmaya ve \u0130lk Temas \u00c7\u00f6z\u00fcm\u00fcn\u00fc (FCR) art\u0131rmaya yard\u0131mc\u0131 olabilir.\nBunun nedeni, arayanlar\u0131n kendilerini do\u011fru temsilciye veya departmana y\u00f6nlendirmelerine yard\u0131mc\u0131 olmas\u0131d\u0131r &#8211; sorunlar\u0131n\u0131 ilk sorduklar\u0131nda \u00e7\u00f6zebilecek bir temsilci. <\/li>\n\n\n\n<li><strong>Tutarl\u0131 deneyimler <\/strong>&#8211; \u0130yi yaz\u0131lm\u0131\u015f senaryolara sahip IVR men\u00fcleri, her m\u00fc\u015fteriye \u015firket standartlar\u0131n\u0131 kar\u015f\u0131layan markaya uygun bir deneyim sunar.\nHer bir arayana iletmek istedi\u011finiz tonu ve izlenimi koruyabilirsiniz. <\/li>\n\n\n\n<li><strong>7\/24 destek <\/strong>&#8211; IVR, yaln\u0131zca temsilcilerinizin bir sonraki m\u00fcsait olaca\u011f\u0131 zaman\u0131 a\u00e7\u0131klayan bir mesaj dinletmek i\u00e7in bile olsa m\u00fc\u015fterilere g\u00fcn\u00fcn her saati hizmet vermeye haz\u0131rd\u0131r.<\/li>\n\n\n\n<li><strong>Kolay \u00e7a\u011fr\u0131 y\u00f6nlendirme <\/strong>&#8211; Arayanlar men\u00fclerde gezinir ve sorunlar\u0131 i\u00e7in en iyi temsilciye h\u0131zl\u0131 bir \u015fekilde y\u00f6nlendirilir.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u0130\u015fletmeler i\u00e7in Giden Araman\u0131n Faydalar\u0131<\/h2>\n\n\n\n<p>Giden arama, sat\u0131\u015f kanallar\u0131n\u0131 g\u00fc\u00e7lendirmeyi, m\u00fc\u015fteri etkile\u015fimlerini art\u0131rmay\u0131 ve b\u00fcy\u00fcmeyi hedefleyen i\u015fletmeler i\u00e7in \u00e7ok say\u0131da avantaj sunar.\n\u0130\u015fte baz\u0131 \u00f6nemli avantajlar: <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>M\u00fc\u015fteri Aday\u0131 <strong>Olu\u015fturma ve Nitelemeyi Geli\u015ftirin<\/strong>: Giden arama, potansiyel m\u00fc\u015fterilerle proaktif olarak etkile\u015fim kurman\u0131za, potansiyel m\u00fc\u015fterileri etkili bir \u015fekilde tan\u0131mlaman\u0131za ve nitelendirmenize ve g\u00fc\u00e7l\u00fc bir sat\u0131\u015f hatt\u0131 olu\u015fturman\u0131za olanak tan\u0131r.  <\/li>\n\n\n\n<li><strong>Do\u011frudan ve Ki\u015fiye \u00d6zel \u0130leti\u015fimi Kolayla\u015ft\u0131r\u0131n<\/strong>: Temsilciler, mesajlar\u0131n\u0131 al\u0131c\u0131n\u0131n \u00f6zel ihtiya\u00e7lar\u0131na ve tercihlerine g\u00f6re \u00f6zelle\u015ftirerek m\u00fc\u015fteri deneyimini ve g\u00fcvenini \u00f6nemli \u00f6l\u00e7\u00fcde art\u0131rabilir.<\/li>\n\n\n\n<li><strong>Sat\u0131\u015flar\u0131 ve Geliri Art\u0131r\u0131n<\/strong>: Potansiyel al\u0131c\u0131larla do\u011frudan etkile\u015fime ge\u00e7erek, giden arama, sat\u0131\u015flar\u0131 kapatmak ve ek \u00fcr\u00fcn veya hizmetleri tan\u0131tmak i\u00e7in g\u00fc\u00e7l\u00fc bir ara\u00e7 g\u00f6revi g\u00f6r\u00fcr.\nBu uygulamal\u0131 yakla\u015f\u0131m, sat\u0131n alma kararlar\u0131n\u0131 etkili bir \u015fekilde etkileyerek <a    href=\"\">i\u015fletmenin b\u00fcy\u00fcmesini<\/a> sa\u011flar ve geliri art\u0131r\u0131r. <\/li>\n\n\n\n<li><strong>Uygun Maliyetli Eri\u015fim Elde Edin:<\/strong> Giden aramalar, m\u00fc\u015fteri kat\u0131l\u0131m\u0131n\u0131 ve hizmetini daha d\u00fc\u015f\u00fck bir maliyetle geli\u015ftirir, elde tutmaya yard\u0131mc\u0131 olur, sadakati te\u015fvik eder ve tekrarlanan i\u015fleri art\u0131r\u0131r, b\u00f6ylece s\u00fcrd\u00fcr\u00fclebilir bir marka itibar\u0131 olu\u015fturur.<\/li>\n\n\n\n<li><strong>Pazar Ara\u015ft\u0131rmas\u0131n\u0131 ve Geri Bildirim Toplamay\u0131 H\u0131zland\u0131r\u0131n<\/strong>: Giden arama, m\u00fc\u015fteri geri bildirimlerini ve pazar i\u00e7g\u00f6r\u00fclerini h\u0131zla toplayarak h\u0131zl\u0131 i\u015f adaptasyonu ve inovasyon sa\u011flar.<\/li>\n\n\n\n<li><strong>M\u00fc\u015fteri Ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 Art\u0131r\u0131n<\/strong>: Ki\u015fiselle\u015ftirilmi\u015f sosyal yard\u0131m, m\u00fc\u015fterilere g\u00f6r\u00fc\u015flerine de\u011fer verildi\u011fini ve ihtiya\u00e7lar\u0131n\u0131n sorunlar ortaya \u00e7\u0131kmadan \u00f6nce ele al\u0131nd\u0131\u011f\u0131n\u0131 g\u00f6sterir.\nBu \u00f6nleyici ileti\u015fim stratejisi memnuniyeti art\u0131r\u0131r, m\u00fc\u015fteri ili\u015fkilerini derinle\u015ftirir ve elde tutma oranlar\u0131n\u0131 y\u00fckseltir. <\/li>\n<\/ol>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">En iyi \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131m\u0131n\u0131 \u015fimdi edinin<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"213\" height=\"300\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-Customer-loyalty-213x300.png\" alt=\"\" class=\"wp-image-185690\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-Customer-loyalty-213x300.png 213w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-Customer-loyalty-725x1024.png 725w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-Customer-loyalty-768x1084.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-Customer-loyalty-765x1080.png 765w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-Customer-loyalty-526x742.png 526w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-Customer-loyalty-303x428.png 303w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-Customer-loyalty-300x424.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-Customer-loyalty-80x113.png 80w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-Customer-loyalty-62x88.png 62w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-Customer-loyalty.png 899w\" sizes=\"auto, (max-width: 213px) 100vw, 213px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/outbound-sales-ebook\/\">\u00dccretsiz okuyun<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">IVR Script Nedir?<\/h2>\n\n\n\n<p>Bir IVR senaryosu, bir oyun veya TV \u015fovu senaryosuna benzer.\nIVR men\u00fclerinizle etkile\u015fime girerken arayanlar\u0131n\u0131z\u0131n duydu\u011fu kelimeleri sa\u011flar.   <\/p>\n\n\n\n<p>\u00d6rne\u011fin ilk komut dosyas\u0131 mesaj\u0131 bir selamlama olmal\u0131d\u0131r.\nDaha sonra her alt men\u00fcde m\u00fc\u015fterilerin ihtiya\u00e7 duyduklar\u0131 \u015feyi bulmalar\u0131na yard\u0131mc\u0131 olan \u00f6zel bir mesaj i\u00e7eren bir senaryo olacakt\u0131r.   <\/p>\n\n\n\n<p>Senaryolar ayr\u0131ca bekletmeler, aktarmalar veya duyurular s\u0131ras\u0131ndaki mesajlar\u0131 da kapsar.\nSeslendirme sanat\u00e7\u0131lar\u0131n\u0131n kay\u0131tlar\u0131yla IVR mesajlar\u0131 \u00fcretebilirsiniz ve modern IVR sistemleri, insan benzeri sesli konu\u015fma olu\u015fturmak i\u00e7in metinden sese ve yapay zeka teknolojisini bile kullanabilir. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11 IVR Komut Dosyas\u0131 \u00d6rnekleri<\/h2>\n\n\n\n<p>Her IVR mesaj\u0131n\u0131, arayanlar\u0131 m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede \u00e7\u00f6z\u00fcmlere y\u00f6nlendirecek \u015fekilde optimize etmelisiniz.\nHarika IVR senaryolar\u0131, \u00e7a\u011fr\u0131lar\u0131 etkili bir \u015fekilde y\u00f6nlendirerek ve y\u00f6nlendirerek m\u00fc\u015fteri hizmetleri ekibinizi de desteklemelidir.   <\/p>\n\n\n\n<p>\u015eimdi 11 yayg\u0131n senaryo i\u00e7in baz\u0131 \u0130nteraktif Sesli Yan\u0131t \u00f6rnek senaryolar\u0131na bakal\u0131m:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#1 Genel Selamlama Komut Dosyalar\u0131<\/h3>\n\n\n\n<p>IVR men\u00fcn\u00fcz\u00fcn genel selamlamas\u0131, kar\u015f\u0131lama mesaj\u0131d\u0131r.\nM\u00fc\u015fterileri sisteminize nas\u0131l tan\u0131tt\u0131\u011f\u0131n\u0131z, t\u00fcm deneyimi de\u011fi\u015ftirebilir veya bozabilir. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Genel Selamlama Senaryosu \u00d6rnekleri<\/h4>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-text-align-center\">&#8221; [your company name] adresini arad\u0131\u011f\u0131n\u0131z i\u00e7in te\u015fekk\u00fcr ederiz.\n [brief description of your services\/products] i\u00e7in g\u00fcvenilir orta\u011f\u0131n\u0131z.   <\/p>\n\n\n\n<p class=\"has-text-align-center\">\u0130ngilizce i\u00e7in hatta kal\u0131n.\nPara Espanol, oprima uno. <\/p>\n\n\n\n<p class=\"has-text-align-center\">Ula\u015fmak istedi\u011finiz dahili numaray\u0131 biliyorsan\u0131z, l\u00fctfen \u015fimdi \u00e7evirin veya s\u00f6yleyin.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Aksi takdirde, daha fazla se\u00e7enek i\u00e7in hatta kal\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">[company name] adresini tercih etti\u011finiz i\u00e7in te\u015fekk\u00fcr ederiz.\n\u0130\u015finizi takdir ediyoruz.&#8221; <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">Genel Bir Selamlama Metni Neden \u00d6nemlidir?<\/h4>\n\n\n\n<p>Kar\u015f\u0131lama metni, arayanlar\u0131n telefon destek kanal\u0131n\u0131zdan edindikleri ilk izlenimdir.\nAnla\u015f\u0131lmas\u0131 zorsa veya \u00e7ok uzun s\u00fcr\u00fcyorsa, m\u00fc\u015fterilerin hayal k\u0131r\u0131kl\u0131\u011f\u0131 i\u00e7inde telefonu kapatmas\u0131 muhtemeldir.\nEn iyi IVR kar\u015f\u0131lamalar\u0131 k\u0131sa ve \u00f6zd\u00fcr.    <\/p>\n\n\n\n<p>\u00c7ok dilli destek sunuyorsan\u0131z, kar\u015f\u0131lama mesaj\u0131n\u0131za dil se\u00e7imi eklemeniz de \u00f6nemlidir.  <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"932\" height=\"661\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-2.png\" alt=\"\" class=\"wp-image-207115\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-2.png 932w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-2-300x213.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-2-768x545.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-2-603x428.png 603w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-2-424x301.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-2-159x113.png 159w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-2-88x62.png 88w\" sizes=\"auto, (max-width: 932px) 100vw, 932px\" \/><figcaption class=\"wp-element-caption\">ABD&#8217;de konu\u015fulan \u0130ngilizce d\u0131\u015f\u0131ndaki <a href=\"https:\/\/www.statista.com\/statistics\/183483\/ranking-of-languages-spoken-at-home-in-the-us-in-2008\/\" target=\"_blank\" rel=\"noopener\">ilk 10<\/a> dilin a\u015fa\u011f\u0131daki gibi bir listesi\/grafi\u011fi.<\/figcaption><\/figure>\n\n\n\n<p>\u00d6rne\u011fin, yaln\u0131zca ABD&#8217;de <a href=\"https:\/\/www.statista.com\/statistics\/183483\/ranking-of-languages-spoken-at-home-in-the-us-in-2008\/\" target=\"_blank\" rel=\"noopener\">42 milyondan<\/a> fazla \u0130spanyolca konu\u015fan ki\u015fi vard\u0131r.\nABD&#8217;de i\u015f yap\u0131yorsan\u0131z, potansiyel olarak y\u00fcksek say\u0131da arayan ki\u015fiyi ak\u0131c\u0131 konu\u015famad\u0131klar\u0131 bir dille devam etmeye zorlamak istemezsiniz.\nOnlara hemen tercih ettikleri dili kullanma se\u00e7ene\u011fi sunun.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#2 Men\u00fc Se\u00e7enekleri Komut Dosyalar\u0131<\/h3>\n\n\n\n<p>Men\u00fc se\u00e7enekleri komut dosyalar\u0131, arayanlardan se\u00e7im yapmalar\u0131n\u0131 istedi\u011finiz zamanlar i\u00e7indir.\nTutarl\u0131 bir m\u00fc\u015fteri deneyimi sa\u011flamak i\u00e7in IVR a\u011fac\u0131n\u0131z\u0131n her alt men\u00fcs\u00fcn\u00fcn standart bir komut dosyas\u0131n\u0131 takip etmesi gerekir. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Men\u00fc Se\u00e7enekleri Komut Dosyas\u0131 \u00d6rne\u011fi  <\/h4>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-text-align-center\">&#8221; [company name] adresini arad\u0131\u011f\u0131n\u0131z i\u00e7in te\u015fekk\u00fcr ederiz.\nSize k\u0131sa s\u00fcre i\u00e7inde yard\u0131mc\u0131 olaca\u011f\u0131z.\nL\u00fctfen a\u015fa\u011f\u0131daki talimatlar\u0131 dikkatle dinleyin:  <\/p>\n\n\n\n<p class=\"has-text-align-center\">Sat\u0131\u015f b\u00f6l\u00fcm\u00fcne ula\u015fmak istiyorsan\u0131z 1&#8217;e bas\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">M\u00fc\u015fteri Deste\u011fi ile konu\u015fmak i\u00e7in 2&#8217;ye bas\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Fatura Sorgular\u0131 i\u00e7in 3&#8217;e bas\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Teknik Deste\u011fe ihtiyac\u0131n\u0131z varsa 4&#8217;e bas\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Di\u011fer t\u00fcm sorular\u0131n\u0131z i\u00e7in 5&#8217;e bas\u0131n veya bir temsilci ile g\u00f6r\u00fc\u015fmek i\u00e7in hatta kal\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Bu se\u00e7enekleri tekrar duymak i\u00e7in 9&#8217;a bas\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Bu g\u00f6r\u00fc\u015fmenin kalite ve e\u011fitim amac\u0131yla kaydedilebilece\u011fini l\u00fctfen unutmay\u0131n.&#8221;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">Men\u00fc Se\u00e7enekleri Komut Dosyas\u0131 Neden \u00d6nemlidir?<\/h4>\n\n\n\n<p>Her on \u015firketten yedisi IVR kontrol oranlar\u0131n\u0131n <a href=\"https:\/\/www.mckinsey.com\/capabilities\/operations\/our-insights\/operations-blog\/why-ivr-still-matters-in-an-ai-world\" target=\"_blank\" rel=\"noopener\">%30<\/a> veya daha d\u00fc\u015f\u00fck oldu\u011funu bildirmektedir.\nK\u00f6t\u00fc men\u00fc se\u00e7ene\u011fi senaryolar\u0131, d\u00fc\u015f\u00fck kapsama oranlar\u0131na katk\u0131da bulunan bir fakt\u00f6rd\u00fcr.\nSe\u00e7eneklerinden emin olamayan arayanlar\u0131n \u00e7a\u011fr\u0131lar\u0131ndan vazge\u00e7me olas\u0131l\u0131\u011f\u0131 daha y\u00fcksektir.  <\/p>\n\n\n\n<p>Talimatlar\u0131 k\u0131sa ve \u00f6z tutarak kar\u0131\u015f\u0131kl\u0131\u011f\u0131 \u00f6nleyebilirsiniz.\n\u00d6nce departman\u0131, sonra da bas\u0131lacak numaray\u0131 belirtin (tersini de\u011fil). <\/p>\n\n\n\n<p>CloudTalk ile de, 20&#8217;den fazla y\u00f6nlendirme se\u00e7ene\u011fi ile m\u00fc\u015fteri etkile\u015fimlerini daha da optimize etmek i\u00e7in <a href=\"https:\/\/test-staging.cloudtalk.io\/call-flow-designer\/\">\u00c7a\u011fr\u0131 Ak\u0131\u015f\u0131 Tasar\u0131mc\u0131s\u0131n\u0131<\/a> kullanabilirsiniz.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#3 Beklemede veya Bekleyen Mesaj Komut Dosyalar\u0131<\/h3>\n\n\n\n<p>M\u00fc\u015fteriler bir sonraki m\u00fcsait m\u00fc\u015fteri temsilcisi i\u00e7in s\u0131raya girerken bekleme mesajlar\u0131n\u0131 dinlerler.\nBir \u00e7a\u011fr\u0131 y\u00f6nlendirilirken veya ba\u015fka bir departmana aktar\u0131l\u0131rken bekletme mesajlar\u0131n\u0131 dinlerler.\nGenellikle, her iki mesaj t\u00fcr\u00fc de bekletme m\u00fczi\u011fi aras\u0131nda periyodik olarak bilgileri tekrarlar.    <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Beklemede veya Bekleyen Mesaj Komut Dosyas\u0131 \u00d6rne\u011fi  <\/h4>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-text-align-center\">&#8221; [company name] adresini arad\u0131\u011f\u0131n\u0131z i\u00e7in te\u015fekk\u00fcr ederiz.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Ne yaz\u0131k ki yo\u011fun bir \u00e7a\u011fr\u0131 trafi\u011fi ile kar\u015f\u0131 kar\u015f\u0131yay\u0131z.\nAraman\u0131z bizim i\u00e7in \u00f6nemlidir.\nL\u00fctfen hatta kal\u0131n.\nBir sonraki m\u00fcsait temsilci k\u0131sa s\u00fcre i\u00e7inde sizinle irtibata ge\u00e7ecektir.   <\/p>\n\n\n\n<p class=\"has-text-align-center\">\u00c7a\u011fr\u0131n\u0131z s\u0131radaki [x] numaral\u0131 \u00e7a\u011fr\u0131d\u0131r, tahmini bekleme s\u00fcresi [y] dakikad\u0131r.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Biliyor muydunuz?\nHaberler, \u00fcr\u00fcn bilgileri ve daha fazlas\u0131 i\u00e7in <wpcodeself wptype=\"\" wpml_attr_0=\"\" wpml_attr_1=\"\"> adresindeki web sitemizi de ziyaret edebilirsiniz. <\/wpcodeself><\/p>\n\n\n\n<p class=\"has-text-align-center\">Hatta kald\u0131\u011f\u0131n\u0131z i\u00e7in sabr\u0131n\u0131za minnettar\u0131z.  <\/p>\n\n\n\n<p class=\"has-text-align-center\">[company name] adresini tercih etti\u011finiz i\u00e7in te\u015fekk\u00fcr ederiz.&#8221;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">Beklemede veya Bekleyen Mesaj Senaryosu Neden \u00d6nemlidir?<\/h4>\n\n\n\n<p>Kimse telefonda \u00e7ok uzun s\u00fcre beklemekten ho\u015flanmaz.\nDaha da k\u00f6t\u00fcs\u00fc, ne kadar bekleyece\u011finiz hakk\u0131nda hi\u00e7bir fikriniz olmadan bekletilmektir.\nM\u00fc\u015fterilerin neler olup bitti\u011fini ve kendilerini ne t\u00fcr bir zaman taahh\u00fcd\u00fcn\u00fcn i\u00e7ine soktuklar\u0131n\u0131 bilmeleri gerekir.    <\/p>\n\n\n\n<p>Bekleme senaryolar\u0131 m\u00fc\u015fterileri bilgilendirir ve bekletme sorunlar\u0131n\u0131 hafifleterek genel m\u00fc\u015fteri hizmetlerinin iyile\u015ftirilmesine yard\u0131mc\u0131 olur.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>DiscoverCars y\u00fcksek hacimli kiral\u0131k ara\u00e7 rezervasyonlar\u0131 ger\u00e7ekle\u015ftirmektedir.\n\u0130nsanlar seyahat ederken, bekletme m\u00fczi\u011fini dinleyerek de\u011ferli zamanlar\u0131n\u0131 harcayamazlar.\n\u015eirket, i\u015f arama \u00e7\u00f6z\u00fcm\u00fc olarak CloudTalk&#8217;a ge\u00e7tikten sonra, k\u0131smen sezgisel IVR \u00f6zelli\u011fi sayesinde \u00e7a\u011fr\u0131 bekleme s\u00fcrelerini <a    href=\"\">%80<\/a> oran\u0131nda azaltt\u0131.  <\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">#4 Geri Arama Talebi Komut Dosyalar\u0131<\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/callback\/\">Geri arama<\/a> talebi senaryolar\u0131, m\u00fc\u015fterilere telefonda beklemeye bir alternatif sunar.\nArayanlar, talebin daha d\u00fc\u015f\u00fck oldu\u011fu ve kendileri i\u00e7in uygun bir zamanda geri aranmay\u0131 isteyebilirler. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Geri Arama \u0130ste\u011fi Komut Dosyas\u0131 \u00d6rne\u011fi  <\/h4>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-text-align-center\">&#8220;T\u00fcm temsilcilerimiz \u015fu anda di\u011fer arayanlara yard\u0131mc\u0131 oluyor.\nTahmini bekleme s\u00fcreniz [X} dakikad\u0131r. <\/p>\n\n\n\n<p class=\"has-text-align-center\">Geri aranmak istiyorsan\u0131z, l\u00fctfen 1&#8217;e bas\u0131n; bir sonraki m\u00fcsait temsilci \u00e7a\u011fr\u0131n\u0131za geri d\u00f6necektir.  <\/p>\n\n\n\n<p class=\"has-text-align-center\">Aksi takdirde, l\u00fctfen hatta kal\u0131n, en k\u0131sa s\u00fcrede biri sizinle irtibata ge\u00e7ecektir.&#8221;<\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>M\u00fc\u015fteri 1&#8217;e basar<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\">&#8220;Geri arama talebiniz i\u00e7in te\u015fekk\u00fcr ederiz.\nTemsilcilerimizden biri t\u00fcm sorular\u0131n\u0131z\u0131 yan\u0131tlamak \u00fczere k\u0131sa s\u00fcre i\u00e7inde sizinle temasa ge\u00e7ecektir.\nBu arada, daha fazla bilgi i\u00e7in <wpcodeself wptype=\"\" wpml_attr_0=\"\"> adresini ziyaret etmekten \u00e7ekinmeyin.  <\/wpcodeself><\/p>\n\n\n\n<p class=\"has-text-align-center\">\u015eimdi telefonu kapatabilir ve aramam\u0131z\u0131 bekleyebilirsiniz.\nHo\u015f\u00e7a kal\u0131n.&#8221; <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">Geri Arama Talebi Senaryosu Neden \u00d6nemlidir?<\/h4>\n\n\n\n<p>IVR geri arama komut dosyalar\u0131, temsilcileriniz me\u015fgul oldu\u011funda m\u00fc\u015fterilere \u00e7ok ihtiya\u00e7 duyduklar\u0131 bir alternatif sunar.\nBeklemek yerine g\u00fcnl\u00fck hayatlar\u0131na geri d\u00f6nebilirler.\nM\u00fc\u015fteriler \u00e7\u00f6z\u00fcm s\u00fcrecine daha sonra devam edebilirler.  <\/p>\n\n\n\n<p>En \u00f6nemlisi, geri aramalar ileti\u015fim merkeziniz i\u00e7in ortalama bekleme s\u00fcrelerini \u00f6nemli \u00f6l\u00e7\u00fcde azalt\u0131r.\n\u00d6rne\u011fin Nokia, CloudTalk ile <a    href=\"\">maksimum bek<\/a> leme s\u00fcrelerini neredeyse yar\u0131 yar\u0131ya <a    href=\"\">azaltmak<\/a> i\u00e7in geri aramalar\u0131 ve di\u011fer kullan\u0131\u015fl\u0131 \u00f6zellikleri kulland\u0131. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#5 Mesai Saatleri Sonras\u0131 Mesaj Komut Dosyalar\u0131<\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/business-hours\/\">Mesai saatleri<\/a> sonras\u0131 mesaj metni, biraz farkl\u0131 bir IVR kar\u015f\u0131lama t\u00fcr\u00fcd\u00fcr.\nArayanlara, temsilcilerin ne zaman \u00e7a\u011fr\u0131lar\u0131 yan\u0131tlamak i\u00e7in m\u00fcsait olmad\u0131\u011f\u0131n\u0131 ve i\u015fletmenizin ne zaman yeniden a\u00e7\u0131ld\u0131\u011f\u0131n\u0131 bildirir. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Mesai Saatleri Sonras\u0131 Mesaj Senaryosu \u00d6rne\u011fi  <\/h4>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-text-align-center\">&#8221; [company name] adresini arad\u0131\u011f\u0131n\u0131z i\u00e7in te\u015fekk\u00fcr ederiz.\nOfisimiz \u015fu anda kapal\u0131d\u0131r. <\/p>\n\n\n\n<p class=\"has-text-align-center\">Normal \u00e7al\u0131\u015fma saatlerimiz Pazartesi&#8217;den Cuma&#8217;ya kadar [9 AM to 5 PM EST] adresindedir.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Mesaj b\u0131rakmak isterseniz 1&#8217;e bas\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Acil yard\u0131m i\u00e7in l\u00fctfen [company website] adresindeki web sitemizi ziyaret edin.\nFatura sorular\u0131n\u0131z\u0131 yan\u0131tlayabilir, randevular\u0131n\u0131z\u0131 planlayabilir ve hatta \u00e7evrimi\u00e7i \u00f6deme yapabilirsiniz.\n [company name] adresini tercih etti\u011finiz i\u00e7in te\u015fekk\u00fcr ederiz.&#8221;  <\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>M\u00fc\u015fteri 1&#8217;e basar<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\">&#8220;Sinyal sesinden sonra l\u00fctfen ad\u0131n\u0131z\u0131, ileti\u015fim bilgilerinizi ve arama nedeninizi belirtin. Bir sonraki i\u015f g\u00fcn\u00fcm\u00fczde m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede size geri d\u00f6nece\u011fiz.&#8221;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">Mesai Saatleri Sonras\u0131 Senaryosu Neden \u00d6nemlidir?<\/h4>\n\n\n\n<p>Bir Statista raporuna g\u00f6re ABD&#8217;li t\u00fcketicilerin <a href=\"https:\/\/www.statista.com\/statistics\/818566\/preferred-channels-customer-service-issues-united-states\/\" target=\"_blank\" rel=\"noopener\">%54<\/a> &#8216;\u00fc sorunlar\u0131n\u0131 telefonda \u00e7\u00f6zmeyi tercih ediyor.\nBu oran\u0131n d\u00fcnya genelinde de benzer olmas\u0131 muhtemeldir.\nBu nedenle, bu m\u00fc\u015fterilere bir sonraki tercih ettikleri kanaldan ne zaman yard\u0131m alabileceklerini bildirmek i\u00e7in bir mesai sonras\u0131 mesaj\u0131na ihtiyac\u0131n\u0131z var.    <\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"743\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-1.png\" alt=\"\" class=\"wp-image-207102\" style=\"width:838px;height:auto\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-1.png 1000w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-1-300x223.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-1-768x571.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-1-576x428.png 576w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-1-424x315.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-1-152x113.png 152w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-1-88x65.png 88w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.statista.com\/statistics\/818566\/preferred-channels-customer-service-issues-united-states\/\" target=\"_blank\" rel=\"noopener\">statista.com<\/a>&#8216;dan ileti\u015fim verileri<\/figcaption><\/figure>\n\n\n\n<p>\u015eeffaf ve a\u00e7\u0131k olmak, g\u00fcven in\u015fa etmek i\u00e7in uzun bir yol kat eder.\nM\u00fc\u015fterilerin mesaj b\u0131rakmas\u0131na izin vermek de geri arama s\u00fcrecinizle el ele \u00e7al\u0131\u015f\u0131r. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#6 Tatil Mesaj\u0131 Senaryolar\u0131<\/h3>\n\n\n\n<p>Tatil IVR komut dosyas\u0131, mesai sonras\u0131 mesaj\u0131n\u0131za benzer.\n\u0130\u015fletmenizin tatil i\u00e7in ne zaman kapand\u0131\u011f\u0131n\u0131 arayanlara bildirir. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Tatil Mesaj\u0131 Senaryo \u00d6rne\u011fi<\/h4>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-text-align-center\">&#8220;Merhaba!\n <wpcodeself wptype=\"\" wpml_attr_0=\"\"> ile ileti\u015fime ge\u00e7ti\u011finiz i\u00e7in te\u015fekk\u00fcr ederiz. <\/wpcodeself><\/p>\n\n\n\n<p class=\"has-text-align-center\">Araman\u0131z bizim i\u00e7in \u00e7ok \u00f6nemli.  <\/p>\n\n\n\n<p class=\"has-text-align-center\">\u015eu anda \u015firketimiz Noel ve Yeni Y\u0131l kutlamalar\u0131 nedeniyle kapal\u0131 ve 2 Ocak&#8217;ta masalar\u0131m\u0131za geri d\u00f6nece\u011fiz.  <\/p>\n\n\n\n<p class=\"has-text-align-center\">Acil yard\u0131m i\u00e7in, s\u0131k\u00e7a sorulan sorular\u0131n yan\u0131tlar\u0131 i\u00e7in l\u00fctfen web sitemizi ziyaret edin.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Bip sesinden sonra l\u00fctfen ad\u0131n\u0131z\u0131 ve ileti\u015fim bilgilerinizi b\u0131rak\u0131n.\nMesaj\u0131n\u0131za 4 Ocak&#8217;a kadar yan\u0131t verece\u011fiz.&#8221; <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">Tatil Mesaj\u0131 Senaryosu Neden \u00d6nemlidir?<\/h4>\n\n\n\n<p>Bir tatil mesaj\u0131, arayanlar\u0131 g\u00fcncel ayr\u0131nt\u0131larla bilgilendirmek i\u00e7in hayati \u00f6nem ta\u015f\u0131r.\nBu senaryo, m\u00fc\u015fterilere onlar\u0131 \u00f6nemsedi\u011finizi g\u00f6sterir ve IVR men\u00fcn\u00fcz\u00fc g\u00fcncel olaylarla g\u00fcncel tuttu\u011funuzu kan\u0131tlar. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#7 Randevu Planlama Komut Dosyalar\u0131<\/h3>\n\n\n\n<p>Bir randevu planlama komut dosyas\u0131, m\u00fc\u015fterilerin rezervasyonlar\u0131n\u0131 planlamalar\u0131na, onaylamalar\u0131na ve de\u011fi\u015ftirmelerine yard\u0131mc\u0131 olur.\nIVR a\u011fac\u0131n\u0131z\u0131n randevu ayarlama men\u00fcs\u00fc self servis se\u00e7enekler sunmal\u0131 veya arayanlar\u0131 bir rezervasyon temsilcisine y\u00f6nlendirmelidir. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Randevu Planlama Komut Dosyas\u0131 \u00d6rne\u011fi  <\/h4>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-text-align-center\"><em>M\u00fc\u015fteri ilk IVR men\u00fcs\u00fcnde gezinir ve &#8220;Randevular&#8221; i\u00e7in 2&#8217;ye basar<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\">&#8221; [company name] ile randevu planlamaya ho\u015f geldiniz.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Self servis randevu planlamas\u0131 i\u00e7in l\u00fctfen a\u015fa\u011f\u0131daki se\u00e7enekleri dinleyin:<\/p>\n\n\n\n<p class=\"has-text-align-center\">Yeni bir randevu almak i\u00e7in 1&#8217;e bas\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Mevcut bir randevuyu yeniden planlamak i\u00e7in 2&#8217;ye bas\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Bir randevuyu iptal etmek i\u00e7in 3&#8217;e bas\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Hizmetlerimiz ve m\u00fcsaitlik durumumuz hakk\u0131nda bilgi almak i\u00e7in 4&#8217;e bas\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Bir rezervasyon temsilcisiyle g\u00f6r\u00fc\u015fmek isterseniz 5&#8217;e bas\u0131n veya hatta kal\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Temsilcilerimizin Pazartesi&#8217;den Cuma&#8217;ya mesai saatleri i\u00e7erisinde [business hours] adresinden ula\u015f\u0131labilece\u011fini l\u00fctfen unutmay\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Se\u00e7eneklerin tekrarlanmas\u0131n\u0131 istiyorsan\u0131z 9&#8217;a bas\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">[Your Company Name] adresini tercih etti\u011finiz i\u00e7in te\u015fekk\u00fcr ederiz.&#8221;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">Bir Randevu Planlama Senaryosu Neden \u00d6nemlidir?<\/h4>\n\n\n\n<p>Randevu almak genellikle m\u00fc\u015fterinin kendi ba\u015f\u0131na halledebilece\u011fi olduk\u00e7a basit bir s\u00fcre\u00e7tir.\nRandevu belirleme komut dosyalar\u0131, IVR self servis se\u00e7ene\u011fi sunman\u0131za yard\u0131mc\u0131 olarak temsilcilerinize zaman kazand\u0131rabilir ve b\u00f6ylece daha karma\u015f\u0131k \u00e7a\u011fr\u0131larla ilgilenmelerini sa\u011flayabilir. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#8 Otomatik Sipari\u015f Yerle\u015ftirme Komut Dosyalar\u0131<\/h3>\n\n\n\n<p>Otomatik sipari\u015f verme komut dosyalar\u0131, m\u00fc\u015fterilerin \u00fcr\u00fcn sipari\u015f etmesini ve yeniden sipari\u015f vermesini kolayla\u015ft\u0131r\u0131r.\n\u00d6zellikle m\u00fc\u015fterilerin d\u00fczenli olarak ayn\u0131 tedarik\u00e7ilerden sipari\u015f verdi\u011fi i\u015fletmeler aras\u0131 (B2B) ortamlarda kullan\u0131\u015fl\u0131d\u0131rlar. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Otomatik Sipari\u015f Yerle\u015ftirme Komut Dosyas\u0131 \u00d6rne\u011fi<\/h4>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-text-align-center\">&#8220;Merhaba!\n <wpcodeself wptype=\"\" wpml_attr_0=\"\"> adresini arad\u0131\u011f\u0131n\u0131z i\u00e7in te\u015fekk\u00fcr ederiz.\nT\u00fcm <wpcodeself wptype=\"\"> ihtiya\u00e7lar\u0131n\u0131z i\u00e7in buraday\u0131z.  <\/wpcodeself><\/wpcodeself><\/p>\n\n\n\n<p class=\"has-text-align-center\">Sipari\u015f vermek i\u00e7in l\u00fctfen 1&#8217;e bas\u0131n.&#8221;<\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>M\u00fc\u015fteri 1&#8217;e basar<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\">&#8221; [company name\u2019s] otomatik sipari\u015f sistemine ho\u015f geldiniz.<\/p>\n\n\n\n<p class=\"has-text-align-center\">[X department] adresine sipari\u015f vermek i\u00e7in 1&#8217;e bas\u0131n<\/p>\n\n\n\n<p class=\"has-text-align-center\">[Y department] adresine sipari\u015f vermek i\u00e7in 2&#8217;ye bas\u0131n<\/p>\n\n\n\n<p class=\"has-text-align-center\">[Z department] adresine sipari\u015f vermek i\u00e7in 3&#8217;e bas\u0131n<\/p>\n\n\n\n<p class=\"has-text-align-center\">Son sipari\u015finizi [date] adresinden tekrarlamak i\u00e7in 4&#8217;e bas\u0131n<\/p>\n\n\n\n<p class=\"has-text-align-center\">Bir sat\u0131\u015f temsilcisi ile g\u00f6r\u00fc\u015fmek i\u00e7in 5&#8217;e bas\u0131n&#8221;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">Otomatik Sipari\u015f Verme Komut Dosyas\u0131 Neden \u00d6nemlidir?<\/h4>\n\n\n\n<p>Sipari\u015f yerle\u015ftirme komut dosyalar\u0131 d\u00f6n\u00fc\u015f\u00fcmleri art\u0131r\u0131r ve temsilcilerinize zaman kazand\u0131r\u0131r.\nHubSpot, yapay zeka ve sat\u0131\u015f otomasyonunun manuel g\u00f6revleri azaltarak temsilcilerin <a    href=\"\">iki saatten fazla<\/a> zaman kazanmas\u0131na yard\u0131mc\u0131 oldu\u011funu bildiriyor.\nBu, sat\u0131\u015f ekibinizin sosyal yard\u0131m ve potansiyel m\u00fc\u015fteri aray\u0131\u015f\u0131 i\u00e7in daha fazla zaman\u0131 oldu\u011fu anlam\u0131na gelir.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#9 \u00c7a\u011fr\u0131 Aktarma Komut Dosyalar\u0131<\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/call-transfers\/\">\u00c7a\u011fr\u0131 aktarma<\/a> senaryolar\u0131, m\u00fc\u015fterilerin onlar\u0131 farkl\u0131 bir temsilciye veya departmana <a href=\"https:\/\/test-staging.cloudtalk.io\/call-transfers\/\">aktarman\u0131z<\/a> gerekti\u011finde tam olarak ne oldu\u011funu bilmelerini sa\u011flar.\nBu da onlar\u0131n kafa kar\u0131\u015f\u0131kl\u0131\u011f\u0131 i\u00e7inde telefonu kapatmak yerine hatta kalmalar\u0131na yard\u0131mc\u0131 olur.   <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u00c7a\u011fr\u0131 Aktarma Komut Dosyas\u0131 \u00d6rne\u011fi<\/h4>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-text-align-center\">&#8220;Sabr\u0131n\u0131z i\u00e7in te\u015fekk\u00fcr ederim.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Endi\u015felerinize yan\u0131t veremedi\u011fimiz i\u00e7in \u00fczg\u00fcn\u00fcz.<\/p>\n\n\n\n<p class=\"has-text-align-center\">\u015eu anda, \u00f6zel ihtiya\u00e7lar\u0131n\u0131z\u0131 kar\u015f\u0131lamak i\u00e7in sizi bir uzmanla bulu\u015fturuyoruz.\nMerak etmeyin, kendinizi tekrar etmek zorunda kalmayacaks\u0131n\u0131z.\nTemsilcilerimiz t\u00fcm detaylar\u0131n\u0131z\u0131 biliyor.  <\/p>\n\n\n\n<p class=\"has-text-align-center\">Araman\u0131z\u0131 aktar\u0131rken l\u00fctfen bir dakika bekleyin.\nBu i\u015flem birka\u00e7 saniye s\u00fcrebilir. <\/p>\n\n\n\n<p class=\"has-text-align-center\">Araman\u0131z bizim i\u00e7in \u00e7ok \u00f6nemli ve anlay\u0131\u015f\u0131n\u0131z i\u00e7in te\u015fekk\u00fcr ederiz.<\/p>\n\n\n\n<p class=\"has-text-align-center\">[company name] adresini tercih etti\u011finiz i\u00e7in te\u015fekk\u00fcr ederiz.&#8221;  <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">\u00c7a\u011fr\u0131 Aktarma Senaryosu Neden \u00d6nemlidir?<\/h4>\n\n\n\n<p>Ara s\u0131ra \u00e7a\u011fr\u0131 aktar\u0131mlar\u0131 ka\u00e7\u0131n\u0131lmazd\u0131r.\nAncak, iyi idare edemezseniz m\u00fc\u015fteriler i\u00e7in son derece sinir bozucu olabilirler.\nBir \u00e7a\u011fr\u0131 aktarma mesaj\u0131, m\u00fc\u015fterilere bir \u00e7\u00f6z\u00fcm i\u00e7in uzun s\u00fcre beklemeyecekleri ve kendilerini tekrar etmeleri gerekmeyece\u011fi konusunda g\u00fcvence verir.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#10 \u00c7a\u011fr\u0131 Kayd\u0131 Bildirim Scriptleri<\/h3>\n\n\n\n<p>Herhangi bir IVR metnine veya istemine bir <a href=\"https:\/\/test-staging.cloudtalk.io\/call-recording\/\">\u00e7a\u011fr\u0131 kayd\u0131<\/a> bildirimi ekleyebilirsiniz.\nBu genellikle m\u00fc\u015fterileri ger\u00e7ekle\u015febilecek herhangi bir \u00e7a\u011fr\u0131 kayd\u0131ndan haberdar etmek i\u00e7in k\u0131sa bir mesajd\u0131r. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u00c7a\u011fr\u0131 Kayd\u0131 Bildirim Komut Dosyas\u0131 \u00d6rne\u011fi  <\/h4>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-text-align-center\">&#8221; [company name] adresini arad\u0131\u011f\u0131n\u0131z i\u00e7in te\u015fekk\u00fcr ederiz.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Bu g\u00f6r\u00fc\u015fmenin uyumluluk ve kalite g\u00fcvencesi amac\u0131yla kaydedilebilece\u011fini l\u00fctfen unutmay\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Kaydedilmek istemiyorsan\u0131z, size yard\u0131mc\u0131 olabilecek bir temsilci ile g\u00f6r\u00fc\u015fmek i\u00e7in l\u00fctfen 0 tu\u015funa bas\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Anlay\u0131\u015f\u0131n\u0131z i\u00e7in te\u015fekk\u00fcr ederim.&#8221;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">\u00c7a\u011fr\u0131 Kayd\u0131 Bildirim Senaryosu Neden \u00d6nemlidir?<\/h4>\n\n\n\n<p>\u00c7a\u011fr\u0131 kayd\u0131 bildirimlerinin \u00f6nemli olmas\u0131n\u0131n bir numaral\u0131 nedeni yasal uyumluluktur.\nD\u00fczenlemeler eyalete g\u00f6re de\u011fi\u015fir, ancak bir\u00e7o\u011fu aramalar\u0131 kaydetmek i\u00e7in iki taraf\u0131n onay\u0131n\u0131 gerektirir   <\/p>\n\n\n\n<p>\u00d6rne\u011fin, Kaliforniya&#8217;dan \u00e7a\u011fr\u0131 al\u0131yorsan\u0131z, Kaliforniya T\u00fcketici Gizlili\u011fi Yasas\u0131na (CCPA) uyman\u0131z gerekir.\nYine de bu IVR mesajlar\u0131n\u0131 \u00f6nemli k\u0131lan sadece yasal hususlar de\u011fildir.\nBir kay\u0131t bildirim metni ayn\u0131 zamanda \u015feffafl\u0131\u011f\u0131 ve m\u00fc\u015fteri g\u00fcvenini de korur.  <\/p>\n\n\n\n<p>Peki, neden ilk etapta bir m\u00fc\u015fteri etkile\u015fimini kaydedelim ki?\nAlman \u015firketi Andreas Kloss Marketing, yapay zeka destekli \u00e7a\u011fr\u0131 y\u00f6netimi i\u00e7in CloudTalk&#8217;a ge\u00e7ti.\n\u00c7a\u011fr\u0131 kay\u0131tlar\u0131 \u00f6zelli\u011fimizi temsilcileri e\u011fitmek ve <a    href=\"\">sat\u0131\u015f tekniklerini geli\u015ftirmek<\/a> i\u00e7in kulland\u0131lar ve faydalar\u0131n\u0131 g\u00f6rd\u00fcler:  <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"772\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-3.png\" alt=\"\" class=\"wp-image-207128\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-3.png 1600w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-3-300x145.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-3-1024x494.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-3-768x371.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-3-1536x741.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-3-1320x637.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-3-760x367.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-3-424x205.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-3-200x97.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/image-3-88x42.png 88w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><figcaption class=\"wp-element-caption\">Andreas Kloss&#8217;un CloudTalk&#8217;un \u00e7a\u011fr\u0131 kaydetme \u00f6zelli\u011fini a\u00e7\u0131klad\u0131\u011f\u0131 g\u00f6m\u00fcl\u00fc video <a href=\"https:\/\/test-staging.cloudtalk.io\/andreas-kloss-marketing-customer-story\/\">bu sayfada<\/a><\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">#11 Sesli Mesaja Aktarma Komut Dosyalar\u0131<\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/voicemail\/\">Sesli<\/a> mesaja aktar\u0131m IVR mesaj\u0131, arayanlar\u0131n sesli mesaj b\u0131rakmaya haz\u0131rlanmalar\u0131na yard\u0131mc\u0131 olur.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Sesli Mesaja Aktarma Komut Dosyas\u0131 \u00d6rne\u011fi  <\/h4>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-text-align-center\">&#8221; [company name] adresini arad\u0131\u011f\u0131n\u0131z i\u00e7in te\u015fekk\u00fcr ederiz.  <\/p>\n\n\n\n<p class=\"has-text-align-center\">[department] adresimiz \u00e7ok me\u015fguld\u00fcr ve makul bir s\u00fcre i\u00e7inde \u00e7a\u011fr\u0131n\u0131za yan\u0131t veremeyebilir.  <\/p>\n\n\n\n<p class=\"has-text-align-center\">Verdi\u011fimiz rahats\u0131zl\u0131ktan dolay\u0131 \u00f6z\u00fcr dileriz.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Sesli mesaj servisimize aktar\u0131lmak i\u00e7in 1&#8217;e bas\u0131n.&#8221;<\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>M\u00fc\u015fteri 1&#8217;e basar<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\">&#8220;L\u00fctfen sinyal sesinden sonra ileti\u015fim bilgilerinizi i\u00e7eren bir sesli mesaj b\u0131rak\u0131n.\nSize en k\u0131sa s\u00fcrede ula\u015faca\u011f\u0131z. <\/p>\n\n\n\n<p class=\"has-text-align-center\">Te\u015fekk\u00fcr ederim.&#8221;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">Sesli Mesaja Aktarma Komut Dosyas\u0131 Neden \u00d6nemlidir?<\/h4>\n\n\n\n<p>Beklemede kalmak genellikle sinir bozucudur, ancak sesli mesaj senaryosu bekleme oyununu oynaman\u0131n ac\u0131s\u0131n\u0131 hafifletmeye yard\u0131mc\u0131 olur.\nAyr\u0131ca size arayanlara daha uygun bir zamanda geri d\u00f6nme \u015fans\u0131 verir.   <\/p>\n\n\n\n<p>Yap\u0131lan bir ankette, t\u00fcketicilerin <a href=\"https:\/\/www.statista.com\/statistics\/1338396\/customer-service-response-time-usa\/\" target=\"_blank\" rel=\"noopener\">%46<\/a> &#8216;s\u0131 bir \u015firketle ileti\u015fime ge\u00e7tikten sonra yan\u0131t i\u00e7in \u00fc\u00e7 g\u00fcn bekleyeceklerini belirtmi\u015ftir; bu da temsilcilerinize biraz nefes ald\u0131rabilece\u011finiz anlam\u0131na gelmektedir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">IVR Senaryosu En \u0130yi Uygulamalar\u0131: Her Senaryo Nas\u0131l Do\u011fru Yaz\u0131l\u0131r?<\/h2>\n\n\n\n<p>\u00d6rnek kar\u015f\u0131lama mesajlar\u0131m\u0131z\u0131 ve di\u011fer IVR \u00f6rneklerimizi g\u00f6rd\u00fcn\u00fcz.\nHer \u015fablonu i\u015fletmenize ve hedef kitlenize g\u00f6re uyarlayabilirsiniz, ancak tamamen yeni ve \u00f6zel IVR komut dosyalar\u0131 yazman\u0131z gerekti\u011finde ne olacak?\n\u0130\u015fte size yolunuzda yard\u0131mc\u0131 olacak baz\u0131 en iyi uygulamalar:  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#1 \u0130\u015fleri Basit Tutun<\/h3>\n\n\n\n<p>M\u00fc\u015fterilerinizle ileti\u015fim kurarken her \u015feyi a\u00e7\u0131k ve net tutmak her zaman en iyi uygulamad\u0131r.\nT\u00fcketiciler sat\u0131\u015f veya destek i\u00e7in size ula\u015ft\u0131\u011f\u0131nda, s\u00fcrece s\u00fcrt\u00fcnme eklemek istemezsiniz.\nYaln\u0131zca gerekli bilgileri belirtin ve en alakal\u0131 \u015feyleri mesaj\u0131n en \u00fcst\u00fcne koyun.  <\/p>\n\n\n\n<p>\u0130\u015fte <strong>nas\u0131l yap\u0131lmayaca\u011f\u0131:<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">&#8221; [product] \u00e7\u00f6z\u00fcmleri i\u00e7in tek adresiniz olan [company name] adresini arad\u0131\u011f\u0131n\u0131z i\u00e7in te\u015fekk\u00fcr ederiz.\nSize k\u0131sa s\u00fcre i\u00e7inde yard\u0131mc\u0131 olaca\u011f\u0131z ve sabr\u0131n\u0131z i\u00e7in minnettar\u0131z; gelene\u011finiz bizim i\u00e7in \u00f6nemlidir.\nL\u00fctfen a\u015fa\u011f\u0131daki talimatlar\u0131 dikkatle dinleyin ve \u00e7a\u011fr\u0131n\u0131z\u0131 daha iyi y\u00f6nlendirebilmemiz i\u00e7in istenen i\u015flemleri tamamlay\u0131n:  <\/p>\n\n\n\n<p class=\"has-text-align-center\">Tedarik\u00e7iyseniz ve depomuza ne zaman teslimat yapaca\u011f\u0131n\u0131zla ilgili bir sorunuz varsa 1&#8217;e bas\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">A\u015fa\u011f\u0131daki se\u00e7eneklerden herhangi birine rahat\u00e7a uymayan sorular\u0131n\u0131z varsa, 2&#8217;ye bas\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Faturalama ile ilgili sorular\u0131n\u0131z varsa, bunlar ne olursa olsun, 3&#8217;e basarsan\u0131z muhasebemiz size yard\u0131mc\u0131 olabilir.<\/p>\n\n\n\n<p class=\"has-text-align-center\">BT, yaz\u0131l\u0131m, donan\u0131m veya benzeri bir konuda Teknik Deste\u011fe ihtiyac\u0131n\u0131z varsa 4&#8217;e bas\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Rekor k\u0131ran Sat\u0131\u015f departman\u0131m\u0131zla g\u00f6r\u00fc\u015fmek istiyorsan\u0131z, telefonunuzun tu\u015f tak\u0131m\u0131nda 5&#8217;e bas\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Sorunuz ne olursa olsun size yard\u0131mc\u0131 olabilece\u011fini umdu\u011fumuz M\u00fc\u015fteri Destek ekibimizin bir \u00fcyesiyle konu\u015fmak i\u00e7in 6&#8217;y\u0131 tu\u015flay\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Di\u011fer t\u00fcm sorular\u0131n\u0131z i\u00e7in 7&#8217;ye bas\u0131n veya bir temsilci ile g\u00f6r\u00fc\u015fmek i\u00e7in hatta kal\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Bu se\u00e7enekleri tekrar duymak i\u00e7in 9&#8217;a bas\u0131n.&#8221;<\/p>\n\n\n\n<p>Ve i\u015fte <strong>nas\u0131l do\u011fru<\/strong> yap\u0131laca\u011f\u0131:<\/p>\n\n\n\n<p class=\"has-text-align-center\">&#8221; [company name] adresini arad\u0131\u011f\u0131n\u0131z i\u00e7in te\u015fekk\u00fcr ederiz.\nSize k\u0131sa s\u00fcre i\u00e7inde yard\u0131mc\u0131 olaca\u011f\u0131z.\nL\u00fctfen a\u015fa\u011f\u0131daki talimatlar\u0131 dikkatle dinleyin:  <\/p>\n\n\n\n<p class=\"has-text-align-center\">Sat\u0131\u015f b\u00f6l\u00fcm\u00fcne ula\u015fmak istiyorsan\u0131z 1&#8217;e bas\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">M\u00fc\u015fteri Deste\u011fi ile konu\u015fmak i\u00e7in 2&#8217;ye bas\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Fatura Sorgular\u0131 i\u00e7in 3&#8217;e bas\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Teknik Deste\u011fe ihtiyac\u0131n\u0131z varsa 4&#8217;e bas\u0131n.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Di\u011fer t\u00fcm sorular\u0131n\u0131z i\u00e7in 5&#8217;e bas\u0131n veya bir temsilciyle g\u00f6r\u00fc\u015fmek i\u00e7in hatta kal\u0131n.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#2 Senaryolar\u0131n\u0131z\u0131 Marka \u0130maj\u0131n\u0131zla Uyumlu Hale Getirin<\/h3>\n\n\n\n<p>Yukar\u0131daki IVR komut dosyas\u0131 \u00f6rneklerinin genel olmas\u0131n\u0131n bir nedeni vard\u0131r.\nHedef kitlenize hitap eden marka aromas\u0131 eklemek size kalm\u0131\u015f.\nL\u00fcks bir markaysan\u0131z, her \u015feyi \u015f\u0131k ve resmi tutun.    <\/p>\n\n\n\n<p>E\u011fer aptal bir markaysan\u0131z, biraz e\u011flenmeye \u00e7al\u0131\u015f\u0131n.\nAraya bir \u015faka serpi\u015ftirin.\n\u00d6rne\u011fin bir \u00e7a\u011fr\u0131 aktar\u0131m\u0131 s\u0131ras\u0131nda, &#8220;Oops! Yanl\u0131\u015f departmandayd\u0131k ama \u015fimdi do\u011fru departmana gidiyoruz!&#8221;  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#3 Test Komut Dosyas\u0131 Alternatifleri<\/h3>\n\n\n\n<p>Temel bir senaryo ile ba\u015flay\u0131n ve neyin en iyi sonucu verdi\u011fini bulmak i\u00e7in A\/B test de\u011fi\u015fiklikleri yap\u0131n.\nFarkl\u0131 kelime se\u00e7imi, komut istemi uzunlu\u011fu ve men\u00fc se\u00e7ene\u011fi s\u0131ras\u0131 gibi \u015feyleri deneyin.\nSonu\u00e7lar\u0131 analiz edin ve buna g\u00f6re ayarlay\u0131n.    <\/p>\n\n\n\n<p>CloudTalk, hizmet sunumunuzu s\u00fcrekli olarak test etmenize ve geli\u015ftirmenize yard\u0131mc\u0131 olacak yerle\u015fik analitiklere sahiptir.\nNokia, ekiplerindeki s\u00fcre\u00e7leri iyile\u015ftirmek i\u00e7in bunlar\u0131 kulland\u0131.\nTemsilciler bekleme s\u00fcrelerini azaltman\u0131n yan\u0131 s\u0131ra ayda <a    href=\"\">%38<\/a> daha fazla \u00e7a\u011fr\u0131ya yan\u0131t verebildiler.    <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;CloudTalk&#8217;a ge\u00e7mekten hi\u00e7 korkmad\u0131m. Bu yaz\u0131l\u0131m\u0131 kesinlikle tavsiye ederim \u00e7\u00fcnk\u00fc CloudTalk&#8217;un ger\u00e7ek bir startup zihniyetine sahip oldu\u011funu d\u00fc\u015f\u00fcn\u00fcyorum. Bir \u015feyleri de\u011fi\u015ftirmek kolay, her zaman geli\u015fiyor, her zaman yeni \u00e7\u00f6z\u00fcmler \u00f6neriyor.&#8221;<\/p>\n<cite><strong>Nelly Donnelly &#8211; Service Delivery Manager at Nokia<\/strong>&nbsp;<\/cite><\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">#4 Komut Dosyalar\u0131n\u0131z\u0131 S\u00fcrekli \u0130yile\u015ftirin ve G\u00fcncelleyin<\/h3>\n\n\n\n<p>IVR senaryolar\u0131 her zaman ak\u0131c\u0131 ve geli\u015fime a\u00e7\u0131k olmal\u0131d\u0131r.\nMarka imaj\u0131n\u0131z ve \u015firketinizin \u00e7al\u0131\u015fma \u015fekli ile g\u00fcncel olmalar\u0131 gerekir.\n\u00c7al\u0131\u015fma saatleriniz de\u011fi\u015firse, kar\u015f\u0131lama mesajlar\u0131n\u0131z\u0131 ve mesai d\u0131\u015f\u0131 senaryolar\u0131n\u0131z\u0131 g\u00fcncelleyin.\nMarkan\u0131z\u0131n ses tonunu de\u011fi\u015ftirdi\u011finizde, t\u00fcm mesajlar\u0131n\u0131z\u0131 ele alman\u0131z gerekir.     <\/p>\n\n\n\n<p>M\u00fc\u015fterilerinize g\u00fcncel de\u011filmi\u015f gibi g\u00f6r\u00fcnmek iyi bir g\u00f6r\u00fcn\u00fcm de\u011fildir.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Optimize Edilmi\u015f IVR Komut Dosyalar\u0131 ile M\u00fc\u015fteri Memnuniyetini Art\u0131r\u0131n<\/h2>\n\n\n\n<p>IVR komut dosyalar\u0131 sizin dostunuzdur.\nUzun istemler ve geli\u015fig\u00fczel tasar\u0131mlarla onlar\u0131 m\u00fc\u015fterilerinizin d\u00fc\u015fman\u0131 haline getirmeyin. <\/p>\n\n\n\n<p>CloudTalk&#8217;un yapay zeka ile desteklenen IVR ve g\u00f6rsel \u00e7a\u011fr\u0131 ak\u0131\u015flar\u0131, m\u00fc\u015fterilerinizin ihtiya\u00e7lar\u0131n\u0131 kar\u015f\u0131lamak i\u00e7in etkile\u015fimler olu\u015fturman\u0131z\u0131 ve ayarlaman\u0131z\u0131 kolayla\u015ft\u0131r\u0131r.  <\/p>\n\n\n\n<p>CloudTalk ile IVR sisteminizle e\u015fle\u015ftirmek i\u00e7in geri arama ve sesli posta \u00f6zelliklerine de sahip olursunuz.\nS\u0131rada beklemek istemeyen m\u00fc\u015fteriler mesaj b\u0131rakmay\u0131 veya daha sonra bir temsilciden \u00e7a\u011fr\u0131 almay\u0131 tercih edebilir. <\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/ivr-phone-system-price\/\">IVR fiyatland\u0131rmam\u0131z\u0131n<\/a> di\u011fer sa\u011flay\u0131c\u0131larla nas\u0131l kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131\u011f\u0131na g\u00f6z at\u0131n veya CloudTalk&#8217;un sizin i\u00e7in neler yapabilece\u011fini \u00f6\u011frenmek i\u00e7in bug\u00fcn <a href=\"https:\/\/test-staging.cloudtalk.io\/signup\/\">\u00fccretsiz bir denemeye kaydol<\/a> un!<\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading ct-block-article-faq-header\"><strong>IVR Komut Dosyas\u0131 SSS<\/strong><\/h3>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">IVR \u0130stemleri Nedir?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u0130nteraktif Sesli Yan\u0131t istemleri, arayanlar i\u00e7in \u00f6nceden kaydedilmi\u015f mesajlar veya s\u00f6zl\u00fc talimatlard\u0131r.<br \/>\nBilgi istemleri, arayanlar\u0131 men\u00fc se\u00e7enekleri aras\u0131nda y\u00f6nlendirir ve onlar\u0131 departmanlara, self servis se\u00e7eneklerine veya do\u011frudan canl\u0131 bir temsilciye y\u00f6nlendirir. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">IVR Komut Dosyalar\u0131na En \u00c7ok Ne Zaman \u0130htiya\u00e7 Duyars\u0131n\u0131z?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u0130\u015fletmeniz y\u00fcksek hacimde gelen \u00e7a\u011fr\u0131larla ilgileniyorsa IVR komut dosyalar\u0131na ihtiyac\u0131n\u0131z vard\u0131r.<br \/>\nIVR komut dosyas\u0131, tutarl\u0131 bir m\u00fc\u015fteri hizmetleri standard\u0131 sa\u011flar ve m\u00fcmk\u00fcn oldu\u011funda \u00e7a\u011fr\u0131lar\u0131n temsilcilerinizden y\u00f6nlendirilmesine yard\u0131mc\u0131 olur.<br \/>\n\u00d6zel komut dosyalar\u0131 \u00e7a\u011fr\u0131 y\u00f6nlendirme, self servis, sipari\u015f verme, anonslar ve di\u011fer mesajla\u015fma konular\u0131nda yard\u0131mc\u0131 olabilir.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u0130\u015fletmenizin IVR Komut Dosyalar\u0131 Ne Kadar Benzersiz Olmal\u0131?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>IVR komut dosyalar\u0131n\u0131z i\u015fletmenize ve daha da \u00f6nemlisi m\u00fc\u015fterilerinize g\u00f6re uyarlanmal\u0131d\u0131r.<br \/>\nIVR mesajlar\u0131n\u0131z\u0131, sorunlar\u0131n\u0131 h\u0131zl\u0131 ve etkili bir \u015fekilde \u00e7\u00f6zmek i\u00e7in ihtiya\u00e7 duyduklar\u0131 se\u00e7enekleri sunacak \u015fekilde \u00f6zelle\u015ftirin.<br \/>\nArd\u0131ndan, IVR komut dosyalar\u0131n\u0131 marka imaj\u0131n\u0131z\u0131 yans\u0131tacak \u015fekilde standartla\u015ft\u0131r\u0131n.  <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Yap\u0131lan bir ara\u015ft\u0131rmaya g\u00f6re t\u00fcketicilerin %81 &#8216;i daha fazla self-servis se\u00e7ene\u011fi istiyor. Buna kar\u015f\u0131l\u0131k, i\u015fletmelerin yaln\u0131zca %60&#8217;\u0131 t\u00fcketicilerin daha fazlas\u0131n\u0131&#8230;<\/p>\n","protected":false},"author":91,"featured_media":207034,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-231067","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/231067","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/users\/91"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/comments?post=231067"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/231067\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media\/207034"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media?parent=231067"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/categories?post=231067"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/tags?post=231067"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}