{"id":231066,"date":"2024-07-29T08:59:13","date_gmt":"2024-07-29T06:59:13","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/acd-ve-ivr-aradaki-fark-nedir-neden-ikisini-de-kullanmalisiniz\/"},"modified":"2024-08-12T11:54:02","modified_gmt":"2024-08-12T09:54:02","slug":"acd-ve-ivr-aradaki-fark-nedir-neden-ikisini-de-kullanmalisiniz","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/acd-ve-ivr-aradaki-fark-nedir-neden-ikisini-de-kullanmalisiniz\/","title":{"rendered":"ACD ve IVR: Aradaki Fark Nedir + Neden \u0130kisini de Kullanmal\u0131s\u0131n\u0131z?"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">ACD ve IVR: \u0130kisini de Anlay\u0131n ve CX&#8217;i Art\u0131rmak i\u00e7in Birlikte Kullan\u0131n<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\" style=\"border-radius:3px\">\u0130LET\u0130\u015e\u0130M SATI\u015e<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/tr\/cloudtalk-14-gunluk-ucretsiz-deneme\/\" style=\"border-radius:3px\">\u00dcCRETS\u0130Z DENEY\u0130N<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-1024x576.png\" alt=\"\" class=\"wp-image-206031\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2048x1152.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-1920x1080.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-88x50.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-medium-font-size\">\u0130statistikler, \u00e7o\u011fu \u015firketin ACD ve IVR&#8217;yi sistemlerine dahil etmekten fayda sa\u011flayaca\u011f\u0131n\u0131 g\u00f6stermektedir.\n\u00d6rne\u011fin, k\u00fcresel IVR pazar\u0131n\u0131n<a href=\"https:\/\/www.researchnester.com\/reports\/interactive-voice-response-market\/5245\" target=\"_blank\" rel=\"noopener\"> 2023 y\u0131l\u0131nda<\/a> yakla\u015f\u0131k<a href=\"https:\/\/www.researchnester.com\/reports\/interactive-voice-response-market\/5245\" target=\"_blank\" rel=\"noopener\"> 4,5 milyar dolar<\/a> de\u011ferinde oldu\u011funu biliyor muydunuz?   <\/p>\n\n\n\n<p>Bu rakam\u0131n 2036 y\u0131l\u0131na kadar iki kat\u0131ndan fazla artaca\u011f\u0131 ve y\u0131lda %6,5&#8217;lik bir b\u00fcy\u00fcme oran\u0131na ula\u015faca\u011f\u0131 tahmin edilmektedir.<\/p>\n\n\n\n<p>Elbette bu teknolojilerin bu kadar yayg\u0131nla\u015fmas\u0131n\u0131n bir nedeni var.\n\u00c7a\u011fr\u0131 merkezi verimlili\u011fini art\u0131rmak i\u00e7in o kadar kullan\u0131\u015fl\u0131d\u0131rlar ki art\u0131k g\u00f6rmezden gelinmeleri imkans\u0131zd\u0131r.\n\u00c7a\u011fr\u0131 merkezi d\u00fcnyas\u0131nda, ACD ile IVR&#8217;\u0131n g\u00f6receli yararlar\u0131 s\u0131cak bir konudur.\nHadi konuya girelim.   <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Anahtar \u00c7\u0131kar\u0131mlar:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ACD ve IVR birlikte \u00e7al\u0131\u015farak ortalama \u00e7a\u011fr\u0131 s\u00fcresini %40&#8217;a varan oranda k\u0131saltarak m\u00fc\u015fteri deneyimini iyile\u015ftirir.<\/li>\n\n\n\n<li>\u0130\u015f ak\u0131\u015flar\u0131n\u0131 kolayla\u015ft\u0131rmaya ve insan temsilciler \u00fczerindeki y\u00fck\u00fc azaltmaya yard\u0131mc\u0131 olarak daha \u00fcretken olmalar\u0131n\u0131 sa\u011flarlar.<\/li>\n\n\n\n<li>Bekleme s\u00fcrelerini azaltmak ve \u00e7a\u011fr\u0131 \u00e7\u00f6z\u00fcm\u00fcn\u00fc h\u0131zland\u0131rmak i\u00e7in \u00f6zel olarak tasarlanm\u0131\u015flard\u0131r ve arayanlar\u0131n ilk seferde do\u011fru temsilciye ula\u015fmas\u0131n\u0131 sa\u011flarlar.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">En \u0130yi 5 IVR \u00c7\u00f6z\u00fcm\u00fc ile gelen \u00e7a\u011fr\u0131lar\u0131n\u0131z \u00fczerinde tam kontrol sahibi olun, \u00f6zel \u00e7a\u011fr\u0131 ak\u0131\u015flar\u0131 tasarlay\u0131n ve m\u00fckemmel CX sunun.<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"205\" height=\"300\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Book5-Best-205x300.png\" alt=\"\" class=\"wp-image-206057\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Book5-Best-205x300.png 205w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Book5-Best-700x1024.png 700w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Book5-Best-768x1124.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Book5-Best-1050x1536.png 1050w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Book5-Best-738x1080.png 738w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Book5-Best-507x742.png 507w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Book5-Best-292x428.png 292w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Book5-Best-290x424.png 290w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Book5-Best-77x113.png 77w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Book5-Best-60x88.png 60w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Book5-Best.png 1070w\" sizes=\"auto, (max-width: 205px) 100vw, 205px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/5-best-ivr-solutions\/\">\u00dccretsiz okuyun<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Peki, ACD ve IVR aras\u0131ndaki fark nedir?\nHer ikisi de iyi bir i\u015f arama \u00e7\u00f6z\u00fcm\u00fcn\u00fcn \u00f6zellikleridir, ancak aralar\u0131nda birka\u00e7 temel ayr\u0131m vard\u0131r: <\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\"><strong>Parametre<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left has-deep-blue-sky-color has-text-color has-link-color wp-elements-270bf53f9e688f6d8d6c1b227ad78d12\"><strong>ACD<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left has-deep-blue-sky-color has-text-color has-link-color wp-elements-eca2baa3ac3987a062c5820e0cfb4b9d\"><strong>IVR<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\"><strong><strong><strong>Fonksiyon<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Gelen \u00e7a\u011fr\u0131lar\u0131 \u00f6nceden belirlenmi\u015f kurallara g\u00f6re en uygun temsilciye y\u00f6nlendirir.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">M\u00fc\u015fteri niyetini belirlemek ve \u00e7a\u011fr\u0131y\u0131 buna g\u00f6re y\u00f6netmek i\u00e7in sanal bir resepsiyonist olarak hareket eder.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\"><strong>\u00d6zellikler<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">\u00c7a\u011fr\u0131 \u00f6nceli\u011fi ve m\u00fc\u015fteri temsilcisi kullan\u0131labilirli\u011fi gibi fakt\u00f6rlere ba\u011fl\u0131 olarak \u00e7a\u011fr\u0131lar\u0131 kuyruklara ay\u0131r\u0131r.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">M\u00fc\u015fterilerin ses kontrol\u00fc veya tu\u015f tak\u0131m\u0131 giri\u015fi yoluyla self servis se\u00e7eneklerini m\u00fczakere etmelerini sa\u011flar.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\"><strong><strong>Ama\u00e7<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">\u00c7a\u011fr\u0131 y\u00f6netimini optimize eder.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">M\u00fc\u015fteri deneyimini optimize eder.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">ACD (Otomatik \u00c7a\u011fr\u0131 Da\u011f\u0131t\u0131m\u0131) nedir?<\/h2>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/automatic-call-distribution-system-ga\/\">Otomatik \u00c7a\u011fr\u0131 Da\u011f\u0131t\u0131m\u0131 (ACD)<\/a>, modern \u00e7a\u011fr\u0131 merkezi ara\u00e7 setindeki en kullan\u0131\u015fl\u0131 teknoloji par\u00e7alar\u0131ndan biridir.\nBir m\u00fc\u015fteri \u00e7a\u011fr\u0131s\u0131 geldi\u011finde, ACD onu uygun bir temsilciye y\u00f6nlendirir veya bir kuyru\u011fa y\u00f6nlendirir. <\/p>\n\n\n\n<p>\u0130\u015fte izledi\u011fi ad\u0131mlar:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>M\u00fc\u015fteriyi tan\u0131mlar:<\/strong> ACD, hatta kimin oldu\u011funu belirlemek i\u00e7in Arayan Kimli\u011fi, Aranan Numara Tan\u0131mlama Hizmeti veya Otomatik Numara Tan\u0131mlama gibi tan\u0131mlama teknolojilerini kullan\u0131r.<\/li>\n\n\n\n<li><strong>\u00d6nceli\u011fi belirler:<\/strong> T\u00fcm m\u00fc\u015fteri \u00e7a\u011fr\u0131lar\u0131 e\u015fit de\u011fildir.\nBir ACD&#8217;yi baz\u0131 \u00e7a\u011fr\u0131lara di\u011ferlerine g\u00f6re \u00f6ncelik verecek \u015fekilde programlayabilirsiniz.\n\u00d6rne\u011fin, \u015firketiniz premium bir hizmet sunuyorsa, bu hizmet hat atlama hakk\u0131n\u0131 da i\u00e7erebilir.\nBu durumda ACD, premium m\u00fc\u015fterinin \u00e7a\u011fr\u0131s\u0131n\u0131 premium olmayan m\u00fc\u015fterilerden gelen \u00e7a\u011fr\u0131lar\u0131n \u00f6n\u00fcne yerle\u015ftirir.   <\/li>\n\n\n\n<li><strong>\u00c7a\u011fr\u0131y\u0131 bir temsilciye veya kuyru\u011fa y\u00f6nlendirir:<\/strong> ACD, \u00e7a\u011fr\u0131y\u0131 y\u00f6nlendirmek i\u00e7in ona verdi\u011finiz da\u011f\u0131t\u0131m kurallar\u0131n\u0131 kullan\u0131r.\nBu kurallardaki tipik fakt\u00f6rler aras\u0131nda m\u00fc\u015fteri temsilcisinin uygunlu\u011fu, \u00e7a\u011fr\u0131n\u0131n co\u011frafi kayna\u011f\u0131, m\u00fc\u015fteri temsilcisinin beceri seti ve hatta saat ve tarih yer alabilir. <\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Call-queuing-better-call-center-experience-1024x536.jpg\" alt=\"\" class=\"wp-image-207330\" style=\"width:836px;height:auto\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Call-queuing-better-call-center-experience-1024x536.jpg 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Call-queuing-better-call-center-experience-300x157.jpg 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Call-queuing-better-call-center-experience-768x402.jpg 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Call-queuing-better-call-center-experience-760x398.jpg 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Call-queuing-better-call-center-experience-424x222.jpg 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Call-queuing-better-call-center-experience-200x105.jpg 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Call-queuing-better-call-center-experience-88x46.jpg 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Call-queuing-better-call-center-experience.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>Kaynak :<\/em> <em>https:\/\/leadsrain.com\/<\/em><\/figcaption><\/figure>\n\n\n\n<p>\u0130\u015fte \u00e7a\u011fr\u0131 da\u011f\u0131t\u0131m\u0131na y\u00f6nelik birka\u00e7 yayg\u0131n yakla\u015f\u0131m:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Sabit d\u00fczen: <\/strong>Bu en basit kurulumdur.\nTemsilciler bir listede yer al\u0131r ve bir \u00e7a\u011fr\u0131 geldi\u011finde, sistem \u00e7a\u011fr\u0131y\u0131 listenin en ba\u015f\u0131ndaki ki\u015fiye y\u00f6nlendirir, ard\u0131ndan ikinci ki\u015fiye y\u00f6nlendirir ve biri \u00e7a\u011fr\u0131y\u0131 alana kadar bu b\u00f6yle devam eder. <\/li>\n\n\n\n<li><strong>Genelge:<\/strong> Sabit s\u0131raya benzer \u015fekilde, t\u00fcm m\u00fc\u015fteri temsilcileri bir listede yer al\u0131r.\nAncak bu durumda ACD, \u00e7a\u011fr\u0131y\u0131 s\u00fcrekli bir d\u00f6ng\u00fc i\u00e7inde listedeki bir sonraki uygun temsilciye y\u00f6nlendirir.\nBu yakla\u015f\u0131m, \u00e7a\u011fr\u0131lar\u0131n temsilciler aras\u0131nda e\u015fit bir \u015fekilde da\u011f\u0131t\u0131lmas\u0131n\u0131 sa\u011flar.  <\/li>\n\n\n\n<li><strong>A\u011f\u0131rl\u0131kl\u0131: <\/strong>Temsilcilerinizin beceri setleri burada devreye girer.\nEle al\u0131nmas\u0131 i\u00e7in belirli bir uzmanl\u0131k gerektiren bir \u00e7a\u011fr\u0131 gelirse, sistem bu uzmanl\u0131\u011fa sahip bir temsilciye y\u00f6nlendirir. <\/li>\n\n\n\n<li><strong>E\u015fzamanl\u0131:<\/strong> \u00c7a\u011fr\u0131y\u0131 belirli bir gruptaki t\u00fcm m\u00fc\u015fteri temsilcilerine ayn\u0131 anda y\u00f6nlendirir.\n\u0130lk cevap veren \u00e7a\u011fr\u0131y\u0131 al\u0131r. <\/li>\n\n\n\n<li><strong>Tek tip:<\/strong> \u00c7a\u011fr\u0131lar\u0131 m\u00fc\u015fteri temsilcisi etkinlik d\u00fczeyine g\u00f6re da\u011f\u0131t\u0131r.\n\u00c7a\u011fr\u0131lar\u0131, en az \u00e7a\u011fr\u0131 alan veya \u00e7a\u011fr\u0131lar aras\u0131nda en uzun bo\u015fta kalma s\u00fcresine sahip m\u00fc\u015fteri temsilcilerine y\u00f6nlendirir. <\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">IVR (\u0130nteraktif Sesli Yan\u0131t) Nedir?<\/h2>\n\n\n\n<p>En basit haliyle, bir<a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/interaktif-sesli-yanit\/\"> \u0130nteraktif Sesli Yan\u0131t (IVR<\/a> ) sistemi m\u00fc\u015fterileri kar\u015f\u0131lar ve onlara bir se\u00e7enekler men\u00fcs\u00fc sunar.<\/p>\n\n\n\n<p>Daha \u00f6nce m\u00fc\u015fteri hizmetlerini arad\u0131ysan\u0131z ve \u015f\u00f6yle bir mesaj duyduysan\u0131z:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Sipari\u015f vermek i\u00e7in bire bas\u0131n.<\/em><\/li>\n\n\n\n<li><em>Mevcut bir sipari\u015f hakk\u0131nda bilgi almak i\u00e7in ikiye bas\u0131n.<\/em><\/li>\n\n\n\n<li><em>Di\u011fer t\u00fcm sorular\u0131n\u0131z i\u00e7in l\u00fctfen \u00fc\u00e7e bas\u0131n.<\/em><\/li>\n<\/ul>\n\n\n\n<p>O halde bir IVR ile etkile\u015fime ge\u00e7tiniz.<\/p>\n\n\n\n<p>IVR men\u00fcleri, arayanlar\u0131 ihtiya\u00e7 duyduklar\u0131 yard\u0131m\u0131 almalar\u0131 i\u00e7in bir se\u00e7enekler a\u011fac\u0131ndan ge\u00e7irir.\nSorgu nispeten basitse, m\u00fc\u015fteri \u00f6nceden kaydedilmi\u015f bilgileri duyarak bir sorunu kendi ba\u015f\u0131na \u00e7\u00f6zmek i\u00e7in self servis se\u00e7eneklerini kullanabilir. <\/p>\n\n\n\n<p>Sorgu, insan ilgisine ihtiya\u00e7 duyacak kadar karma\u015f\u0131ksa IVR, \u00e7a\u011fr\u0131y\u0131 uygun bir temsilciye y\u00f6nlendirmek i\u00e7in ACD ile birlikte \u00e7al\u0131\u015f\u0131r.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"679\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-chart-1024x679.webp\" alt=\"\" class=\"wp-image-207343\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-chart-1024x679.webp 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-chart-300x199.webp 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-chart-768x509.webp 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-chart-1119x742.webp 1119w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-chart-645x428.webp 645w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-chart-424x281.webp 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-chart-170x113.webp 170w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-chart-88x58.webp 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-chart.webp 1402w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>Kaynak: https:\/\/fastcall.com\/<\/em><\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">ACD ve IVR: Ger\u00e7ek Hayattan Bir \u00d6rnek<\/h2>\n\n\n\n<p>ACD ve IVR&#8217;\u0131 tan\u0131mlamak bir \u015feydir, ancak aralar\u0131ndaki farklar\u0131 pratik bir \u00f6rnekle a\u00e7\u0131klarsak daha kolay anla\u015f\u0131l\u0131r.  <\/p>\n\n\n\n<p>\u015eimdi <strong>tipik<\/strong> bir <strong>m\u00fc\u015fteri arama senaryosuna<\/strong> g\u00f6z atal\u0131m.<\/p>\n\n\n\n<p>Ayl\u0131k \u00f6deme esas\u0131na g\u00f6re yeni bir araba sat\u0131n ald\u0131\u011f\u0131n\u0131z\u0131 d\u00fc\u015f\u00fcn\u00fcn.\nBaz\u0131 nedenlerden dolay\u0131 \u00f6demeler banka hesab\u0131n\u0131zdan \u00e7\u0131km\u0131yor ve \u015firketle g\u00f6r\u00fc\u015fmeniz gerekiyor. <\/p>\n\n\n\n<p>M\u00fc\u015fteri destek hatt\u0131n\u0131 ar\u0131yorsunuz.\n <strong>IVR sistemi \u00e7a\u011fr\u0131n\u0131z\u0131 al\u0131r<\/strong> ve standart kar\u015f\u0131lama mesaj\u0131n\u0131 \u00e7alar: <\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-table\"><table><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><br\/><em>&#8220;G\u00fcnayd\u0131n ve Lovely Cars&#8217;a ho\u015f geldiniz. <\/em><br\/><em>L\u00fctfen a\u015fa\u011f\u0131daki se\u00e7eneklerden birini se\u00e7in. <\/em><br\/><em>Bir sipari\u015fin durumunu kontrol etmek i\u00e7in bire bas\u0131n.<\/em><br\/><em>Mevcut bir sipari\u015fle ilgili bir sorunu bildirmek i\u00e7in ikiye bas\u0131n.<\/em><br\/><em>Di\u011fer sorular\u0131n\u0131z i\u00e7in \u00fc\u00e7e bas\u0131n.&#8221;<\/em><br\/><br\/><\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div>\n\n\n\n<p>\u0130kinci se\u00e7ene\u011fin en uygun se\u00e7enek oldu\u011funa karar veriyorsunuz.\nB\u00f6ylece telefonunuzun tu\u015f tak\u0131m\u0131nda ikiye bas\u0131yorsunuz ve IVR sizi se\u00e7enek a\u011fac\u0131n\u0131n bir sonraki a\u015famas\u0131na ta\u015f\u0131yor: <\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-table\"><table><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><br\/><em>&#8220;Te\u015fekk\u00fcr ederim.\nBunu duydu\u011fumuza \u00fcz\u00fcld\u00fck. <\/em><br\/><em>  Sipari\u015finizle ilgili bir sorun ya\u015f\u0131yorsunuz.  <\/em><br\/><em>L\u00fctfen a\u015fa\u011f\u0131daki se\u00e7eneklerden birini se\u00e7iniz.<\/em><br\/><em>Hasarl\u0131 bir \u00fcr\u00fcn\u00fc bildirmek i\u00e7in bire bas\u0131n.<\/em><br\/><em>\u0130ade talebinde bulunmak i\u00e7in ikiye bas\u0131n.<\/em><br\/><em>Di\u011fer se\u00e7enekler i\u00e7in \u00fc\u00e7e bas\u0131n.&#8221;<\/em><br\/><br\/><\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div>\n\n\n\n<p>\u015eimdi, ya\u015fad\u0131\u011f\u0131n\u0131z sorun asl\u0131nda \u00fcr\u00fcn\u00fcn kendisiyle ilgili de\u011fil.\nAsl\u0131nda yeni araban\u0131z r\u00fcya gibi gidiyor.\nHay\u0131r, sizin sorununuz daha \u00e7ok idari bir sorun.\n\u00dc\u00e7e bas\u0131yorsunuz.   <\/p>\n\n\n\n<p>IVR&#8217;nin <strong>ACD ile birlikte \u00e7al\u0131\u015fmaya<\/strong> ba\u015flad\u0131\u011f\u0131 yer buras\u0131d\u0131r.\nSiz a\u011fa\u00e7ta ilerledik\u00e7e, IVR kendisine verdi\u011finiz bilgileri al\u0131r ve ACD&#8217;ye aktar\u0131r. <\/p>\n\n\n\n<p>IVR sizi g\u00f6t\u00fcrebildi\u011fi yere kadar g\u00f6t\u00fcrd\u00fckten sonra, <strong>ACD devreye girer ve \u00e7a\u011fr\u0131n\u0131z\u0131<\/strong>, sorununuzu \u00e7\u00f6zmenize yard\u0131mc\u0131 olabilecek bir temsilciye y\u00f6nlendirir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">ACD veya IVR Aras\u0131nda Se\u00e7im Yapmak Zorunda m\u0131s\u0131n\u0131z?<\/h2>\n\n\n\n<p>Basit cevap, &#8220;Hay\u0131r, yapamazs\u0131n\u0131z.&#8221;\nKaliteli \u00e7a\u011fr\u0131 merkezi \u00e7\u00f6z\u00fcmleri genellikle her ikisini de i\u00e7erir, \u00e7\u00fcnk\u00fc \u00e7ok \u00e7e\u015fitli faydalar sa\u011flamak i\u00e7in birlikte \u00e7ok iyi \u00e7al\u0131\u015f\u0131rlar. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">ACD ile IVR Kullanman\u0131n Faydalar\u0131<\/h3>\n\n\n\n<p>\u0130\u015fte \u00e7a\u011fr\u0131 merkezi i\u015f ak\u0131\u015f\u0131n\u0131za hem IVR hem de ACD&#8217;yi dahil ederseniz g\u00f6rece\u011finiz avantajlardan sadece birka\u00e7\u0131:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">M\u00fc\u015fteri Deneyimini \u0130yile\u015ftirin<\/h4>\n\n\n\n<p><a href=\"https:\/\/www.researchnester.com\/reports\/interactive-voice-response-market\/5245#market-analysis\" target=\"_blank\" rel=\"noopener\"> T\u00fcm m\u00fc\u015fterilerin %30<\/a> &#8216;u a\u015f\u0131r\u0131 karma\u015f\u0131k bir m\u00fc\u015fteri hizmetleri s\u00fcreciyle kar\u015f\u0131la\u015ft\u0131\u011f\u0131nda telefonu kapat\u0131yor.\nDolay\u0131s\u0131yla, sizinkini basitle\u015ftirmek i\u00e7in yapabilece\u011finiz her \u015fey iyi haberdir. <\/p>\n\n\n\n<p>Buna ek olarak, m\u00fc\u015fterilerin en s\u0131k kar\u015f\u0131la\u015ft\u0131\u011f\u0131 sorunlardan biri de uzun bekleme s\u00fcreleridir.\nHi\u00e7 kimse bir temsilciyle konu\u015fmak i\u00e7in yar\u0131m saat (veya daha fazla!) beklemek zorunda kalmaktan ho\u015flanmaz.\nNe yaz\u0131k ki, \u00e7a\u011fr\u0131 hacmi \u00f6zellikle y\u00fcksekse bu bazen ka\u00e7\u0131n\u0131lmaz olabilir.  <\/p>\n\n\n\n<p>Bu, ara\u00e7 kiralama \u015firketi<a href=\"https:\/\/test-staging.cloudtalk.io\/discovercars-customer-story\/\"> Discover Cars<\/a> &#8216;\u0131n y\u00f6neticilerinin \u00e7ok iyi bildi\u011fi bir \u015fey.\nY\u00f6netilemeyecek kadar y\u00fcksek \u00e7a\u011fr\u0131 hacimleriyle u\u011fra\u015f\u0131yorlard\u0131 ve sonu\u00e7 olarak m\u00fc\u015fteriler \u00e7a\u011fr\u0131 kuyruklar\u0131nda \u00e7ok uzun s\u00fcre beklemek zorunda kal\u0131yorlard\u0131.\nCloudTalk onlara bir IVR sistemi kurmalar\u0131nda yard\u0131mc\u0131 oldu:  <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-27-at-4.00.26&#x202F;PM-1024x169.png\" alt=\"\" class=\"wp-image-207410\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Temsilci Moralini Y\u00fckseltme<\/h4>\n\n\n\n<p>Y\u00fcksek \u00e7a\u011fr\u0131 hacimlerinin yan\u0131 s\u0131ra, \u00e7a\u011fr\u0131 merkezinizde<a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/blog\/what-is-automatic-call-distribution-acd-7-signs-that-you-need-it\/\"> ACD<\/a> ve IVR&#8217;a<a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/blog\/what-is-automatic-call-distribution-acd-7-signs-that-you-need-it\/\"> ihtiya\u00e7<\/a> duydu\u011funuzun di\u011fer<a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/blog\/what-is-automatic-call-distribution-acd-7-signs-that-you-need-it\/\"> i\u015faretlerinden<\/a> biri de d\u00fc\u015f\u00fck personel morali olabilir.<\/p>\n\n\n\n<p>Bunalm\u0131\u015f temsilcilerin s\u00fcrekli olarak mutsuz m\u00fc\u015fterilerden gelen ola\u011fan\u00fcst\u00fc y\u00fcksek say\u0131daki \u00e7a\u011fr\u0131larla u\u011fra\u015ft\u0131\u011f\u0131 bir durumun olu\u015fmas\u0131n\u0131 istemezsiniz.<\/p>\n\n\n\n<p>Bir IVR ve ACD sistemi uygulamak, temsilcileriniz \u00fczerindeki \u00e7a\u011fr\u0131 y\u00fck\u00fcn\u00fc azaltarak bunu \u00f6nler.\nIVR, m\u00fc\u015fterilerin self-servis yoluyla kendi kendilerine \u00e7\u00f6zebilecekleri t\u00fcm basit g\u00f6revleri ortadan kald\u0131r\u0131r ve ACD, temsilcilerin yaln\u0131zca uzmanl\u0131k d\u00fczeylerine uygun \u00e7a\u011fr\u0131larla ilgilenmelerini sa\u011flar. <\/p>\n\n\n\n<p>Sonu\u00e7 mu?\nMutlu bir \u00e7a\u011fr\u0131 merkezi ekibi ve daha y\u00fcksek d\u00fczeyde personel tutma, yani her y\u00f6nden kazan\u00e7l\u0131. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Operasyonel Maliyetleri D\u00fc\u015f\u00fcr\u00fcn<\/h4>\n\n\n\n<p>IVR ve ACD \u00e7a\u011fr\u0131 merkezi \u00e7\u00f6z\u00fcmlerini kullanmak, i\u015f ak\u0131\u015flar\u0131n\u0131 kolayla\u015ft\u0131rmak ve maliyetlerden tasarruf etmek i\u00e7in harika bir yoldur.<\/p>\n\n\n\n<p>\u00c7\u00fcnk\u00fc bu ak\u0131ll\u0131 ara\u00e7lar, daha az\u0131yla daha fazlas\u0131n\u0131 yapabilece\u011finiz anlam\u0131na gelir.\nHer b\u00fcy\u00fckl\u00fckteki temsilci ekibi i\u00e7in sisteminiz \u00e7ok daha y\u00fcksek hacimli \u00e7a\u011fr\u0131lar\u0131 verimli bir \u015fekilde kar\u015f\u0131layabilecektir. <\/p>\n\n\n\n<p>ACD ve<a href=\"https:\/\/test-staging.cloudtalk.io\/ivr-phone-system-price\/\"> IVR sistemi fiyatland\u0131rmas\u0131<\/a> genellikle lisans ba\u015f\u0131na basit bir modele dayan\u0131r.\nBu, yaln\u0131zca maliyetlerinizi d\u00fc\u015f\u00fck tutmakla kalmaz, ayn\u0131 zamanda sistemin orta vadede size ne kadara mal olaca\u011f\u0131n\u0131 da tam olarak tahmin edebilirsiniz. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ortalama \u00c7a\u011fr\u0131 S\u00fcresini K\u0131saltmak i\u00e7in ACD ve IVR&#8217;\u0131m\u0131zdan Yararlan\u0131n<\/h2>\n\n\n\n<p>CloudTalk, ortalama \u00e7a\u011fr\u0131 s\u00fcresini %40 oran\u0131nda azaltabilen \u00fcst d\u00fczey ACD ve IVR ara\u00e7lar\u0131 da dahil olmak \u00fczere modern \u00e7a\u011fr\u0131 merkezi i\u00e7in \u00e7ok \u00e7e\u015fitli \u00e7\u00f6z\u00fcmler sunar.\nAyr\u0131ca, beceri tabanl\u0131 y\u00f6nlendirme ile, m\u00fc\u015fteri memnuniyetini art\u0131r\u0131rken %25&#8217;e varan verimlilik art\u0131\u015flar\u0131 g\u00f6receksiniz. <\/p>\n\n\n\n<p>Ama hepsi bu kadar de\u011fil.\nCloudTalk ayr\u0131ca Salesforce, HubSpot, Pipedrive ve Zendesk gibi 35&#8217;in \u00fczerinde CRM ve yard\u0131m masas\u0131 platformu ile entegrasyon sunar.\nBu, hizmet teklifinize ince ayar yapmak i\u00e7in mevcut m\u00fc\u015fteri verilerinizden yararlanabilece\u011finiz anlam\u0131na gelir.  <\/p>\n\n\n\n<p>Daha fazlas\u0131n\u0131 \u00f6\u011frenmek ister misiniz? IVR ve ACD&#8217;nin \u00e7a\u011fr\u0131 kuyruklar\u0131n\u0131 d\u00fczene sokman\u0131za ve m\u00fc\u015fteri memnuniyetini art\u0131rman\u0131za nas\u0131l yard\u0131mc\u0131 olabilece\u011fini \u00f6\u011frenmek i\u00e7in <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\">bug\u00fcn bir CloudTalk uzman\u0131na ula\u015f\u0131n<\/a>.<\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading ct-block-article-faq-header\">ACD vs IVR SSS<\/h3>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u0130\u015fletmeler Neden IVR Men\u00fcleri Kullan\u0131r?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u0130\u015fletmeler IVR men\u00fclerini, \u00e7a\u011fr\u0131 merkezlerinin verimli bir \u015fekilde \u00e7al\u0131\u015fmas\u0131na yard\u0131mc\u0131 olduklar\u0131 i\u00e7in kullan\u0131rlar.<br \/>\nBasit sorular i\u00e7in <a href=\"https:\/\/staging.cloudtalk.io\/blog\/ivr-self-service-best-practices\/\" target=\"_blank\" rel=\"noopener\">self-servis se\u00e7enekleri<\/a> sunarlar, b\u00f6ylece insan temsilcilerinin ilgilenmesi gereken \u00e7a\u011fr\u0131 hacmini azalt\u0131rlar ve \u00fcretkenlikte \u00f6nemli bir art\u0131\u015f sa\u011flarlar. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">IVR Kurulumu \u0130\u00e7in Baz\u0131 En \u0130yi Uygulamalar Nelerdir?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>IVR, \u015fu kullan\u0131c\u0131 dostu ilkeleri izledi\u011finizde en iyi \u015fekilde \u00e7al\u0131\u015f\u0131r:<br \/>&#8211; Basit tutun.<br \/>\nHerhangi bir zamanda yakla\u015f\u0131k \u00fc\u00e7 veya d\u00f6rt se\u00e7ene\u011finiz olsun<br \/>&#8211; M\u00fc\u015fterilere bilgileri tekrarlatmaktan ka\u00e7\u0131n\u0131n<br \/>&#8211; T\u00fcm bilgileri g\u00fcncel tuttu\u011funuzdan emin olun<br \/>&#8211; Bir insan temsilciye ba\u011flanma se\u00e7ene\u011fi sunun <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00c7a\u011fr\u0131 Merkezinizde Hangi Y\u00f6nlendirme Kurallar\u0131n\u0131 Kullanabilirsiniz?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Temsilci kullan\u0131labilirli\u011fi, temsilci beceri seti, \u00e7a\u011fr\u0131n\u0131n co\u011frafi kayna\u011f\u0131, g\u00fcn\u00fcn saati veya kuyruk istatistikleri gibi fakt\u00f6rlere dayal\u0131 olarak istedi\u011finiz y\u00f6nlendirme algoritmas\u0131n\u0131 kurabilirsiniz.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1709720311330\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">T\u00fcm CloudTalk Planlar\u0131nda ACD ve IVR Alabiliyor musunuz?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Evet.<br \/>\nT\u00fcm <a href=\"https:\/\/staging.cloudtalk.io\/pricing\/\/\" target=\"_blank\" rel=\"noopener\">CloudTalk planlar\u0131<\/a>, otomatik \u00e7a\u011fr\u0131 da\u011f\u0131t\u0131m\u0131 ve IVR ile s\u0131n\u0131rs\u0131z gelen ve \u015firket i\u00e7i \u00e7a\u011fr\u0131lara sahiptir.<br \/>\nUluslararas\u0131 numara ve mobil uygulama deste\u011fi de standart olarak gelir.  <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u0130statistikler, \u00e7o\u011fu \u015firketin ACD ve IVR&#8217;yi sistemlerine dahil etmekten fayda sa\u011flayaca\u011f\u0131n\u0131 g\u00f6stermektedir. \u00d6rne\u011fin, k\u00fcresel IVR pazar\u0131n\u0131n 2023 y\u0131l\u0131nda yakla\u015f\u0131k 4,5&#8230;<\/p>\n","protected":false},"author":131,"featured_media":206056,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-231066","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/231066","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/users\/131"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/comments?post=231066"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/posts\/231066\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media\/206056"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media?parent=231066"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/categories?post=231066"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/tags?post=231066"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}