{"id":311402,"date":"2026-01-09T04:02:04","date_gmt":"2026-01-09T02:02:04","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/cagri-merkezi-araclari\/beceri-tabanli-yonlendirme-yazilimi-temsilci-yonlendirme-verimliligini-artirin\/"},"modified":"2026-01-09T04:03:06","modified_gmt":"2026-01-09T02:03:06","slug":"beceri-tabanli-yonlendirme-yazilimi-temsilci-yonlendirme-verimliligini-artirin","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/tr\/cagri-merkezi-araclari\/beceri-tabanli-yonlendirme-yazilimi-temsilci-yonlendirme-verimliligini-artirin\/","title":{"rendered":"Beceri Tabanl\u0131 Y\u00f6nlendirme Yaz\u0131l\u0131m\u0131: Temsilci Y\u00f6nlendirme Verimlili\u011fini Art\u0131r\u0131n"},"content":{"rendered":"\n<div class=\"wp-block-group hero-section split-image-03\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-pill-color-indigo-md label-dot\">Amiral Gemisi \u00d6zelli\u011fi<\/span>\n\n\n\n<h1 class=\"wp-block-heading\">Beceriye Dayal\u0131 Y\u00f6nlendirme Yaz\u0131l\u0131m\u0131: Nedir ve \u00c7a\u011fr\u0131 Merkezinizin Neden Buna \u0130htiyac\u0131 Var?<\/h1>\n\n\n\n<p>M\u00fc\u015fterileri en ba\u015f\u0131ndan itibaren do\u011fru uzmana ba\u011flay\u0131n. Beceriye dayal\u0131 bir y\u00f6nlendirme \u00e7\u00f6z\u00fcm\u00fc hizmeti h\u0131zland\u0131r\u0131r, \u00e7\u00f6z\u00fcm oranlar\u0131n\u0131 art\u0131r\u0131r ve hem m\u00fc\u015fterileri hem de temsilcileri mutlu eder. Ne oldu\u011funu ve nas\u0131l sa\u011flad\u0131\u011f\u0131n\u0131 ke\u015ffedin.  <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\">\u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/tr\/cloudtalk-14-gunluk-ucretsiz-deneme\/\">\u00dccretsiz Deneyin<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"937\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Skill-Based-Routing-1024x937.png\" alt=\"\" class=\"wp-image-294051\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Skill-Based-Routing-1024x937.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Skill-Based-Routing-300x275.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Skill-Based-Routing-768x703.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Skill-Based-Routing-1180x1080.png 1180w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Skill-Based-Routing-811x742.png 811w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Skill-Based-Routing-468x428.png 468w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Skill-Based-Routing-424x388.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Skill-Based-Routing-123x113.png 123w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Skill-Based-Routing-88x81.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Skill-Based-Routing.png 1224w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">\u0130\u015fletmeniz Beceriye Dayal\u0131 Y\u00f6nlendirme Yaz\u0131l\u0131m\u0131 ile Neler Ba\u015farabilir?<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-zapFast type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9 17.5H3.5M6.5 12H2M9 6.5H4M17 3L10.4036 12.235C10.1116 12.6438 9.96562 12.8481 9.97194 13.0185C9.97744 13.1669 10.0486 13.3051 10.1661 13.3958C10.3011 13.5 10.5522 13.5 11.0546 13.5H16L15 21L21.5964 11.765C21.8884 11.3562 22.0344 11.1519 22.0281 10.9815C22.0226 10.8331 21.9514 10.6949 21.8339 10.6042C21.6989 10.5 21.4478 10.5 20.9454 10.5H16L17 3Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u0130lk \u00c7a\u011fr\u0131 \u00c7\u00f6z\u00fcm\u00fcn\u00fc %20 Art\u0131r\u0131n<\/h4>\n\n\n\n<p class=\"has-text-align-center\">M\u00fc\u015fterileri ilk denemede do\u011fru temsilciye ba\u011flay\u0131n. Art\u0131k sinir bozucu aktar\u0131mlar veya bo\u015fa harcanan zaman yok; sadece m\u00fc\u015fterileri mutlu eden daha h\u0131zl\u0131, daha ak\u0131ll\u0131 \u00e7\u00f6z\u00fcmler var. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-phoneCall01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M14.0497 6C15.0264 6.19057 15.924 6.66826 16.6277 7.37194C17.3314 8.07561 17.8091 8.97326 17.9997 9.95M14.0497 2C16.0789 2.22544 17.9713 3.13417 19.4159 4.57701C20.8606 6.01984 21.7717 7.91101 21.9997 9.94M10.2266 13.8631C9.02506 12.6615 8.07627 11.3028 7.38028 9.85323C7.32041 9.72854 7.29048 9.66619 7.26748 9.5873C7.18576 9.30695 7.24446 8.96269 7.41447 8.72526C7.46231 8.65845 7.51947 8.60129 7.63378 8.48698C7.98338 8.13737 8.15819 7.96257 8.27247 7.78679C8.70347 7.1239 8.70347 6.26932 8.27247 5.60643C8.15819 5.43065 7.98338 5.25585 7.63378 4.90624L7.43891 4.71137C6.90747 4.17993 6.64174 3.91421 6.35636 3.76987C5.7888 3.4828 5.11854 3.4828 4.55098 3.76987C4.2656 3.91421 3.99987 4.17993 3.46843 4.71137L3.3108 4.86901C2.78117 5.39863 2.51636 5.66344 2.31411 6.02348C2.08969 6.42298 1.92833 7.04347 1.9297 7.5017C1.93092 7.91464 2.01103 8.19687 2.17124 8.76131C3.03221 11.7947 4.65668 14.6571 7.04466 17.045C9.43264 19.433 12.295 21.0575 15.3284 21.9185C15.8928 22.0787 16.1751 22.1588 16.588 22.16C17.0462 22.1614 17.6667 22 18.0662 21.7756C18.4263 21.5733 18.6911 21.3085 19.2207 20.7789L19.3783 20.6213C19.9098 20.0898 20.1755 19.8241 20.3198 19.5387C20.6069 18.9712 20.6069 18.3009 20.3198 17.7333C20.1755 17.448 19.9098 17.1822 19.3783 16.6508L19.1835 16.4559C18.8339 16.1063 18.6591 15.9315 18.4833 15.8172C17.8204 15.3862 16.9658 15.3862 16.3029 15.8172C16.1271 15.9315 15.9523 16.1063 15.6027 16.4559C15.4884 16.5702 15.4313 16.6274 15.3644 16.6752C15.127 16.8453 14.7828 16.904 14.5024 16.8222C14.4235 16.7992 14.3612 16.7693 14.2365 16.7094C12.7869 16.0134 11.4282 15.0646 10.2266 13.8631Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u00c7a\u011fr\u0131 Terk Etme Oranlar\u0131n\u0131 %40 D\u00fc\u015f\u00fcr\u00fcn<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Her m\u00fc\u015fteriyi ekibinizin en nitelikli temsilcisine an\u0131nda ba\u011flayarak bekleme s\u00fcrelerini en aza indirin. M\u00fc\u015fteri memnuniyetini art\u0131r\u0131rken arayanlar\u0131 hatta tutun. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-users01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M22 21V19C22 17.1362 20.7252 15.5701 19 15.126M15.5 3.29076C16.9659 3.88415 18 5.32131 18 7C18 8.67869 16.9659 10.1159 15.5 10.7092M17 21C17 19.1362 17 18.2044 16.6955 17.4693C16.2895 16.4892 15.5108 15.7105 14.5307 15.3045C13.7956 15 12.8638 15 11 15H8C6.13623 15 5.20435 15 4.46927 15.3045C3.48915 15.7105 2.71046 16.4892 2.30448 17.4693C2 18.2044 2 19.1362 2 21M13.5 7C13.5 9.20914 11.7091 11 9.5 11C7.29086 11 5.5 9.20914 5.5 7C5.5 4.79086 7.29086 3 9.5 3C11.7091 3 13.5 4.79086 13.5 7Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Temsilci Kullan\u0131m\u0131n\u0131 %30 Art\u0131r\u0131n<\/h4>\n\n\n\n<p class=\"has-text-align-center\">\u0130\u015f y\u00fck\u00fcn\u00fc dengelemek ve stresi azaltmak i\u00e7in \u00e7a\u011fr\u0131lar\u0131 temsilcilerin becerilerine g\u00f6re da\u011f\u0131t\u0131n. Bu, ekibinizin zaman\u0131n\u0131 optimize eder ve her temsilcinin en iyi oldu\u011fu g\u00f6revleri yerine getirmesini sa\u011flar. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<div class=\"wp-block-cloudtalk-card-carousel-section wp-block-cloudtalk-card-carousel-section--testimonial wp-block-cloudtalk-card-carousel-section\"><div class=\"wp-block-cloudtalk-card-carousel-section__container\"><div class=\"wp-block-cloudtalk-card-carousel-section__header\"><div class=\"wp-block-cloudtalk-card-carousel-section__header-content\"><h2 class=\"wp-block-cloudtalk-card-carousel-section__title\">Binlerce k\u00fcresel \u015firkete yard\u0131mc\u0131 olduk<\/h2><p class=\"wp-block-cloudtalk-card-carousel-section__description\">Daha h\u0131zl\u0131 in\u015fa eden m\u00fc\u015fterileri i\u00e7eren vaka \u00e7al\u0131\u015fmalar\u0131.<\/p><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__header-buttons\"><a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/cloudtalk-14-gunluk-ucretsiz-deneme\/\" class=\"btn btn-ghost\">\u00dccretsiz deneyin<\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\" class=\"btn btn-primary\">\u0130leti\u015fim Sat\u0131\u015f<\/a><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__cards-preview\"><div class=\"wp-block-cloudtalk-card-carousel-section__slider\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides-inner\"><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #017737;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2026\/01\/pipedrive-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Ba\u011flant\u0131l\u0131 G\u00f6r\u00fc\u015fmelerle G\u00fc\u00e7lendirilmi\u015f K\u00fcresel Sat\u0131\u015f Motoru<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8220;CloudTalk&#8217;un yapay zeka transkriptleri ve analizleri, konu\u015fma oranlar\u0131n\u0131, ke\u015fif derinli\u011fini ve b\u00f6lgesel performans\u0131 takip etmeyi kolayla\u015ft\u0131r\u0131yor; \u00fcstelik bunlar\u0131 yapmaya ba\u015flamak i\u00e7in resmi bir e\u011fitim gerekmiyor.&#8221;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Marta Santos<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">SDR Ekip Lideri, Pipedrive<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/pipedrive\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">\u00d6rnek olay incelemesini okuyun <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #292e36;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/revolut-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Revolut&#8217;un Verimlili\u011finde Devrim Yarat\u0131yor ve 40+ Saat Tasarruf Sa\u011fl\u0131yor<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8220;CloudTalk&#8217;un g\u00fcvenilirli\u011fi sayesinde sat\u0131\u015f ekiplerinin performans\u0131n\u0131 art\u0131rabildik ve hayal edebilece\u011fimizden daha fazla anla\u015fma yapabildik.&#8221;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Jamie Devlin<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Operasyon Ba\u015fkan\u0131<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/revolut\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">\u00d6rnek olay incelemesini okuyun <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #235af6;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Nokia-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">200 m\u00fc\u015fteri destek temsilcisinin verimlili\u011finin art\u0131r\u0131lmas\u0131<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8220;CloudTalk Analytics ile art\u0131k yolun her ad\u0131m\u0131n\u0131 g\u00f6rebiliyorum. Tutars\u0131zl\u0131klar\u0131 bulabiliyor ve ekiplerimizi \u00e7ok daha iyi anlayabiliyoruz.&#8221;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Nelly Donnelly<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Hizmet Da\u011f\u0131t\u0131m M\u00fcd\u00fcr\u00fc<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/nokia\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">\u00d6rnek olay incelemesini okuyun <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #e3b14b;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/glovo-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Glovo&#8217;nun m\u00fc\u015fteri destek ekibi i\u00e7in ba\u015far\u0131 sa\u011flamak<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8220;CloudTalk ekibimizin maliyetini ve verimlili\u011fini art\u0131rd\u0131. Senaryo \u00f6zelli\u011fi, \u00e7a\u011fr\u0131lar\u0131 \u00e7ok daha sistematik bir \u015fekilde y\u00f6netmemizi sa\u011fl\u0131yor.&#8221;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Yohann Bensadoun<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">K\u00fcresel Arz B\u00fcy\u00fcmesi<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/glovo\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">\u00d6rnek olay incelemesini okuyun <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__arrows\"><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--prev\" aria-label=\"Previous\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15 18L9 12L15 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--next\" aria-label=\"Next\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9 18L15 12L9 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><\/div><\/div>\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\"><strong>Beceriye Dayal\u0131 Y\u00f6nlendirme Nedir?<\/strong><\/h4>\n\n\n\n<p>Beceriye Dayal\u0131 Y\u00f6nlendirme, gelen <a href=\"https:\/\/test-staging.cloudtalk.io\/call-management-system\/\">\u00e7a\u011fr\u0131lar\u0131 \u00f6zel becerilerine, uzmanl\u0131klar\u0131na, dillerine veya departmanlar\u0131na g\u00f6re en uygun temsilcilere y\u00f6nlendiren bir \u00e7a\u011fr\u0131 y\u00f6netim sistemidir<\/a>. Bu, m\u00fc\u015fterilerin ihtiya\u00e7lar\u0131n\u0131 en iyi \u015fekilde kar\u015f\u0131layabilecek do\u011fru uzmana ba\u011flanmas\u0131n\u0131 sa\u011flar. <br\/><br\/>\u00d6rne\u011fin, arayan ki\u015fi teknik deste\u011fe ihtiya\u00e7 duyuyorsa, beceri tabanl\u0131 y\u00f6nlendirme arac\u0131 \u00e7a\u011fr\u0131y\u0131 otomatik olarak BT uzmanl\u0131\u011f\u0131na sahip bir temsilciye y\u00f6nlendirir.  <br\/><br\/>Benzer \u015fekilde, \u0130spanyolca konu\u015fan m\u00fc\u015fterilerden gelen \u00e7a\u011fr\u0131lar \u0130spanyolca bilen temsilcilere y\u00f6nlendirilir. Bu <strong>, m\u00fc\u015fterilerin temsilciler aras\u0131nda gidip gelmesini \u00f6nleyerek hayal k\u0131r\u0131kl\u0131\u011f\u0131n\u0131 azalt\u0131r ve \u00e7\u00f6z\u00fcm h\u0131z\u0131n\u0131 art\u0131r\u0131r<\/strong>. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/tr\/cloudtalk-14-gunluk-ucretsiz-deneme\/\">\u00dccretsiz Deneyin<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\">\u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"888\" height=\"698\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/IVR-software-2.png\" alt=\"\" class=\"wp-image-288557\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/IVR-software-2.png 888w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/IVR-software-2-300x236.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/IVR-software-2-768x604.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/IVR-software-2-545x428.png 545w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/IVR-software-2-424x333.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/IVR-software-2-144x113.png 144w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/IVR-software-2-88x69.png 88w\" sizes=\"auto, (max-width: 888px) 100vw, 888px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\"><strong>Beceriye Dayal\u0131 Y\u00f6nlendirme Nas\u0131l \u00c7al\u0131\u015f\u0131r?<\/strong><\/h4>\n\n\n\n<p>Beceriye Dayal\u0131 Y\u00f6nlendirme, <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/blog\/what-is-automatic-call-distribution-acd-7-signs-that-you-need-it\/\">Otomatik \u00c7a\u011fr\u0131 Da\u011f\u0131t\u0131m sistemlerine<\/a> (ACD) ak\u0131ll\u0131 bir katman ekleyerek geleneksel <a href=\"https:\/\/test-staging.cloudtalk.io\/caller-based-routing\/\">\u00e7a\u011fr\u0131 merkezi y\u00f6nlendirmesini<\/a> geli\u015ftirir. ACD \u00e7a\u011fr\u0131lar\u0131 m\u00fcsaitlik durumuna veya konuma g\u00f6re y\u00f6netirken, beceri tabanl\u0131 y\u00f6nlendirme teknolojisi temsilci becerilerine \u00f6ncelik verir.   <br\/><br\/>Bu, daha h\u0131zl\u0131, daha ak\u0131ll\u0131 \u00e7a\u011fr\u0131 y\u00f6nlendirme sa\u011flar, m\u00fc\u015fterileri do\u011fru uzmana ba\u011flar ve memnuniyeti art\u0131r\u0131r. Beceri tabanl\u0131 y\u00f6nlendirme \u00e7a\u011fr\u0131 merkezi s\u00fcrecinin basit ad\u0131mlarla nas\u0131l \u00e7al\u0131\u015ft\u0131\u011f\u0131 a\u015fa\u011f\u0131da a\u00e7\u0131klanm\u0131\u015ft\u0131r:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Beceri tan\u0131mlama:<\/strong> Temsilcilerin ihtiya\u00e7 duydu\u011fu dil, \u00fcr\u00fcn bilgisi veya teknik uzmanl\u0131k gibi <a href=\"https:\/\/help.cloudtalk.io\/en\/articles\/5799884-set-up-skill-groups-for-skill-based-routing\" target=\"_blank\" rel=\"noopener\">temel becerileri tan\u0131mlar<\/a>.<\/li>\n\n\n\n<li><strong>Temsilci beceri e\u015flemesi:<\/strong> G\u00fc\u00e7l\u00fc y\u00f6nlerine ve e\u011fitimlerine g\u00f6re her bir temsilciye beceri profilleri atar.<\/li>\n\n\n\n<li><strong>M\u00fc\u015fteri ba\u011flam\u0131 toplama:<\/strong> \u0130htiya\u00e7lar\u0131n\u0131 anlamak i\u00e7in IVR, CRM veya \u00e7a\u011fr\u0131 ge\u00e7mi\u015finden m\u00fc\u015fteri bilgilerini toplar.<\/li>\n\n\n\n<li><strong>Beceri tabanl\u0131 y\u00f6nlendirme algoritmas\u0131:<\/strong> M\u00fc\u015fterileri mevcut en iyi temsilci ile e\u015fle\u015ftirmek i\u00e7in ak\u0131ll\u0131 bir algoritma kullan\u0131r.<\/li>\n\n\n\n<li><strong>Nitelikli temsilci y\u00f6nlendirme:<\/strong> H\u0131zl\u0131 ve etkili destek i\u00e7in \u00e7a\u011fr\u0131y\u0131 do\u011frudan do\u011fru temsilciye y\u00f6nlendirir.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/tr\/cloudtalk-14-gunluk-ucretsiz-deneme\/\">\u00dccretsiz Deneyin<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\">\u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"881\" height=\"690\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenSkill-Based-Routing.png\" alt=\"\" class=\"wp-image-278803\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenSkill-Based-Routing.png 881w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenSkill-Based-Routing-300x235.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenSkill-Based-Routing-768x601.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenSkill-Based-Routing-546x428.png 546w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenSkill-Based-Routing-424x332.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenSkill-Based-Routing-144x113.png 144w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenSkill-Based-Routing-88x69.png 88w\" sizes=\"auto, (max-width: 881px) 100vw, 881px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 benefits4cards gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">Beceriye Dayal\u0131 Y\u00f6nlendirmenin Faydalar\u0131<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Her M\u00fc\u015fteri Etkile\u015fiminde Sonu\u00e7 Al\u0131n<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-hourglass01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 12L7.72711 8.43926C7.09226 7.91022 6.77484 7.6457 6.54664 7.32144C6.34444 7.03413 6.19429 6.71354 6.10301 6.37428C6 5.99139 6 5.57819 6 4.7518V2M12 12L16.2729 8.43926C16.9077 7.91022 17.2252 7.6457 17.4534 7.32144C17.6556 7.03413 17.8057 6.71354 17.897 6.37428C18 5.99139 18 5.57819 18 4.7518V2M12 12L7.72711 15.5607C7.09226 16.0898 6.77484 16.3543 6.54664 16.6786C6.34444 16.9659 6.19429 17.2865 6.10301 17.6257C6 18.0086 6 18.4218 6 19.2482V22M12 12L16.2729 15.5607C16.9077 16.0898 17.2252 16.3543 17.4534 16.6786C17.6556 16.9659 17.8057 17.2865 17.897 17.6257C18 18.0086 18 18.4218 18 19.2482V22M4 2H20M4 22H20\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Transferleri Azalt\u0131n, M\u00fc\u015fterileri Memnun Edin<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Beceri tabanl\u0131 y\u00f6nlendirme yaz\u0131l\u0131m\u0131, her arayan\u0131 en ba\u015f\u0131ndan itibaren do\u011fru temsilciye ba\u011flar. Art\u0131k departmanlar aras\u0131nda gidip gelmek veya ayn\u0131 sorunu tekrarlamak yok &#8211; sadece m\u00fc\u015fterilerin memnun kalmas\u0131n\u0131 sa\u011flayan h\u0131zl\u0131, sorunsuz destek. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-messageSmileCircle type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M8.99962 14C8.99962 14 10.3121 15.5 12.4996 15.5C14.6871 15.5 15.9996 14 15.9996 14M15.2496 9H15.2596M9.74962 9H9.75962M12.4996 20C17.194 20 20.9996 16.1944 20.9996 11.5C20.9996 6.80558 17.194 3 12.4996 3C7.8052 3 3.99962 6.80558 3.99962 11.5C3.99962 12.45 4.15547 13.3636 4.443 14.2166C4.55119 14.5376 4.60529 14.6981 4.61505 14.8214C4.62469 14.9432 4.6174 15.0286 4.58728 15.1469C4.55677 15.2668 4.48942 15.3915 4.35472 15.6408L2.71906 18.6684C2.48575 19.1002 2.36909 19.3161 2.3952 19.4828C2.41794 19.6279 2.50337 19.7557 2.6288 19.8322C2.7728 19.9201 3.01692 19.8948 3.50517 19.8444L8.62619 19.315C8.78127 19.299 8.85881 19.291 8.92949 19.2937C8.999 19.2963 9.04807 19.3029 9.11586 19.3185C9.18478 19.3344 9.27145 19.3678 9.44478 19.4345C10.3928 19.7998 11.4228 20 12.4996 20ZM15.7496 9C15.7496 9.27614 15.5258 9.5 15.2496 9.5C14.9735 9.5 14.7496 9.27614 14.7496 9C14.7496 8.72386 14.9735 8.5 15.2496 8.5C15.5258 8.5 15.7496 8.72386 15.7496 9ZM10.2496 9C10.2496 9.27614 10.0258 9.5 9.74962 9.5C9.47348 9.5 9.24962 9.27614 9.24962 9C9.24962 8.72386 9.47348 8.5 9.74962 8.5C10.0258 8.5 10.2496 8.72386 10.2496 9Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Uzman Deste\u011fi ile Gelirinizi Art\u0131r\u0131n<\/h4>\n\n\n\n<p class=\"has-text-align-center\">M\u00fc\u015fteriler gecikme olmadan uzman yard\u0131m\u0131 ald\u0131klar\u0131nda, sad\u0131k kalma ve tekrar sat\u0131n alma olas\u0131l\u0131klar\u0131 daha y\u00fcksektir. Beceri tabanl\u0131 \u00e7a\u011fr\u0131 y\u00f6nlendirme, her harika etkile\u015fimi elde tutma ve sat\u0131\u015flar\u0131 art\u0131rmak i\u00e7in bir f\u0131rsata d\u00f6n\u00fc\u015ft\u00fcr\u00fcr. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-stars01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"24\" viewbox=\"0 0 25 24\" fill=\"none\"><path d=\"M7 13L7.78446 14.5689C8.04995 15.0999 8.18269 15.3654 8.36003 15.5954C8.51739 15.7996 8.70041 15.9826 8.90455 16.14C9.13462 16.3173 9.4001 16.4501 9.93108 16.7155L11.5 17.5L9.93108 18.2845C9.4001 18.5499 9.13462 18.6827 8.90455 18.86C8.70041 19.0174 8.51739 19.2004 8.36003 19.4046C8.18269 19.6346 8.04995 19.9001 7.78446 20.4311L7 22L6.21554 20.4311C5.95005 19.9001 5.81731 19.6346 5.63997 19.4046C5.48261 19.2004 5.29959 19.0174 5.09545 18.86C4.86538 18.6827 4.5999 18.5499 4.06892 18.2845L2.5 17.5L4.06892 16.7155C4.5999 16.4501 4.86538 16.3173 5.09545 16.14C5.29959 15.9826 5.48261 15.7996 5.63997 15.5954C5.81731 15.3654 5.95005 15.0999 6.21554 14.5689L7 13Z\" stroke=\"#414651\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M15.5 2L16.6786 5.06442C16.9606 5.79765 17.1016 6.16426 17.3209 6.47264C17.5153 6.74595 17.754 6.98475 18.0274 7.17909C18.3357 7.39836 18.7024 7.53937 19.4356 7.82138L22.5 9L19.4356 10.1786C18.7024 10.4606 18.3357 10.6016 18.0274 10.8209C17.754 11.0153 17.5153 11.254 17.3209 11.5274C17.1016 11.8357 16.9606 12.2024 16.6786 12.9356L15.5 16L14.3214 12.9356C14.0394 12.2024 13.8984 11.8357 13.6791 11.5274C13.4847 11.254 13.246 11.0153 12.9726 10.8209C12.6643 10.6016 12.2976 10.4606 11.5644 10.1786L8.5 9L11.5644 7.82138C12.2976 7.53937 12.6643 7.39836 12.9726 7.17909C13.246 6.98475 13.4847 6.74595 13.6791 6.47264C13.8984 6.16426 14.0394 5.79765 14.3214 5.06442L15.5 2Z\" stroke=\"#414651\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Temsilcileri G\u00fc\u00e7lendirin, Daha Ak\u0131ll\u0131 \u00c7al\u0131\u015f\u0131n<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Ekibiniz i\u00e7in temsilci becerilerine dayal\u0131 Beceriye Dayal\u0131 Y\u00f6nlendirme kullanarak, en iyi donan\u0131ma sahip olduklar\u0131 vakalar\u0131 ele almalar\u0131n\u0131 sa\u011flars\u0131n\u0131z. Bu, \u00e7\u00f6z\u00fcm h\u0131z\u0131n\u0131 art\u0131r\u0131r, stresi azalt\u0131r ve temsilcilerin en iyi performans\u0131 g\u00f6stermeleri i\u00e7in motive olmalar\u0131n\u0131 sa\u011flar. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-coinsHand type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M13.5295 8.35186C12.9571 8.75995 12.2566 9 11.5 9C9.567 9 8 7.433 8 5.5C8 3.567 9.567 2 11.5 2C12.753 2 13.8522 2.65842 14.4705 3.64814M6 20.0872H8.61029C8.95063 20.0872 9.28888 20.1277 9.61881 20.2086L12.3769 20.8789C12.9753 21.0247 13.5988 21.0388 14.2035 20.9214L17.253 20.3281C18.0585 20.1712 18.7996 19.7854 19.3803 19.2205L21.5379 17.1217C22.154 16.5234 22.154 15.5524 21.5379 14.9531C20.9832 14.4134 20.1047 14.3527 19.4771 14.8103L16.9626 16.6449C16.6025 16.9081 16.1643 17.0498 15.7137 17.0498H13.2855L14.8311 17.0498C15.7022 17.0498 16.4079 16.3633 16.4079 15.5159V15.2091C16.4079 14.5055 15.9156 13.892 15.2141 13.7219L12.8286 13.1417C12.4404 13.0476 12.0428 13 11.6431 13C10.6783 13 8.93189 13.7988 8.93189 13.7988L6 15.0249M20 6.5C20 8.433 18.433 10 16.5 10C14.567 10 13 8.433 13 6.5C13 4.567 14.567 3 16.5 3C18.433 3 20 4.567 20 6.5ZM2 14.6L2 20.4C2 20.9601 2 21.2401 2.10899 21.454C2.20487 21.6422 2.35785 21.7951 2.54601 21.891C2.75992 22 3.03995 22 3.6 22H4.4C4.96005 22 5.24008 22 5.45399 21.891C5.64215 21.7951 5.79513 21.6422 5.89101 21.454C6 21.2401 6 20.9601 6 20.4V14.6C6 14.0399 6 13.7599 5.89101 13.546C5.79513 13.3578 5.64215 13.2049 5.45399 13.109C5.24008 13 4.96005 13 4.4 13L3.6 13C3.03995 13 2.75992 13 2.54601 13.109C2.35785 13.2049 2.20487 13.3578 2.10899 13.546C2 13.7599 2 14.0399 2 14.6Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Maliyetleri %20-30 oran\u0131nda azalt\u0131n<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Daha az yanl\u0131\u015f y\u00f6nlendirilen \u00e7a\u011fr\u0131 ve daha h\u0131zl\u0131 \u00e7\u00f6z\u00fcm, daha d\u00fc\u015f\u00fck i\u015flem s\u00fcreleri ve dengeli bir i\u015f y\u00fck\u00fc anlam\u0131na gelir. \u00c7a\u011fr\u0131 merkeziniz m\u00fc\u015fteri ve temsilci memnuniyetini art\u0131r\u0131rken kaynaklar\u0131 daha verimli kullan\u0131r. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">Ak\u0131ll\u0131 Y\u00f6nlendirme<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">M\u00fc\u015fterilerinizi G\u00fcvenle Y\u00f6nlendirin<\/h3>\n\n\n\n<p class=\"has-text-align-center\">M\u00fc\u015fterilerinizi do\u011fru temsilciye veya departmana <br\/>m\u00fcmk\u00fcn olan en iyi \u015fekilde y\u00f6nlendirin.<\/p>\n\n\n\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\"><strong>Beceriye Dayal\u0131 Y\u00f6nlendirme ile Herkes Kazan\u0131r<\/strong><\/h4>\n\n\n\n<p>Kimse s\u0131cak bir patates gibi oradan oraya savrulmaktan ho\u015flanmaz ve temsilciler de uzmanl\u0131klar\u0131 d\u0131\u015f\u0131ndaki konularla u\u011fra\u015fmaktan ho\u015flanmazlar. Beceriye Dayal\u0131 Y\u00f6nlendirme buna bir son vererek m\u00fc\u015fterileri en ba\u015f\u0131ndan itibaren do\u011fru uzmana ba\u011flar ve temsilcilerin en iyi yapt\u0131klar\u0131 i\u015fe odaklanmalar\u0131n\u0131 sa\u011flar. <br\/><br\/><strong>M\u00fc\u015fteriler i\u00e7in faydalar:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li>En ba\u015f\u0131ndan itibaren ki\u015fiselle\u015ftirilmi\u015f, uzman hizmet<\/li>\n\n\n\n<li>Bilgileri tekrarlamaya veya <a href=\"https:\/\/test-staging.cloudtalk.io\/call-transfers\/\">birden fazla aktar\u0131ma<\/a> katlanmaya gerek yok<\/li>\n\n\n\n<li>Zamanlar\u0131na sayg\u0131 duyan daha h\u0131zl\u0131, daha sorunsuz destek<\/li>\n<\/ul>\n\n\n\n<p><strong>Ekibiniz i\u00e7in faydalar:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li>Becerileri ve g\u00fc\u00e7l\u00fc y\u00f6nleri ile uyumlu vakalar\u0131 ele almak<\/li>\n\n\n\n<li>Daha az stres ve daha net \u00f6ncelikler<\/li>\n\n\n\n<li>Tan\u0131nma, b\u00fcy\u00fcme ve motivasyon i\u00e7in daha iyi f\u0131rsatlar<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/help.cloudtalk.io\/en\/articles\/5802573-skill-based-routing-in-call-flow\" target=\"_blank\" rel=\"noopener\">Daha fazla bilgi edinin<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.run75aH4Gife9w_httpss.mj_.run4MFCfDDmQB4_m_c0b3b457-2ae8-441f-87ba-2607fba9a5b0-1-1024x1024.png\" alt=\"\" class=\"wp-image-294058\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.run75aH4Gife9w_httpss.mj_.run4MFCfDDmQB4_m_c0b3b457-2ae8-441f-87ba-2607fba9a5b0-1-1024x1024.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.run75aH4Gife9w_httpss.mj_.run4MFCfDDmQB4_m_c0b3b457-2ae8-441f-87ba-2607fba9a5b0-1-300x300.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.run75aH4Gife9w_httpss.mj_.run4MFCfDDmQB4_m_c0b3b457-2ae8-441f-87ba-2607fba9a5b0-1-150x150.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.run75aH4Gife9w_httpss.mj_.run4MFCfDDmQB4_m_c0b3b457-2ae8-441f-87ba-2607fba9a5b0-1-768x768.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.run75aH4Gife9w_httpss.mj_.run4MFCfDDmQB4_m_c0b3b457-2ae8-441f-87ba-2607fba9a5b0-1-1536x1536.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.run75aH4Gife9w_httpss.mj_.run4MFCfDDmQB4_m_c0b3b457-2ae8-441f-87ba-2607fba9a5b0-1-2048x2048.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.run75aH4Gife9w_httpss.mj_.run4MFCfDDmQB4_m_c0b3b457-2ae8-441f-87ba-2607fba9a5b0-1-1080x1080.png 1080w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.run75aH4Gife9w_httpss.mj_.run4MFCfDDmQB4_m_c0b3b457-2ae8-441f-87ba-2607fba9a5b0-1-742x742.png 742w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.run75aH4Gife9w_httpss.mj_.run4MFCfDDmQB4_m_c0b3b457-2ae8-441f-87ba-2607fba9a5b0-1-428x428.png 428w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.run75aH4Gife9w_httpss.mj_.run4MFCfDDmQB4_m_c0b3b457-2ae8-441f-87ba-2607fba9a5b0-1-424x424.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.run75aH4Gife9w_httpss.mj_.run4MFCfDDmQB4_m_c0b3b457-2ae8-441f-87ba-2607fba9a5b0-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.run75aH4Gife9w_httpss.mj_.run4MFCfDDmQB4_m_c0b3b457-2ae8-441f-87ba-2607fba9a5b0-1-88x88.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">CloudTalk&#8217;ta Arayana Dayal\u0131 Y\u00f6nlendirme Nas\u0131l Kurulur<\/h4>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li><a href=\"https:\/\/my.cloudtalk.io\/login\" target=\"_blank\" rel=\"noopener\">CloudTalk hesab\u0131n\u0131zda<\/a>, Kontrol Panelinde sol taraftaki Say\u0131lar sekmesine t\u0131klay\u0131n.<\/li>\n\n\n\n<li>Yap\u0131land\u0131rmak istedi\u011finiz numaran\u0131n yan\u0131ndaki mavi kalem simgesine t\u0131klay\u0131n.<\/li>\n\n\n\n<li>\u00c7a\u011fr\u0131 ak\u0131\u015f\u0131nda, <a href=\"https:\/\/help.cloudtalk.io\/en\/articles\/5763009-caller-based-routing-with-conditions\" target=\"_blank\" rel=\"noopener\">ko\u015ful ay\u0131r\u0131c\u0131y\u0131<\/a> eklemek istedi\u011finiz yerde + simgesine t\u0131klay\u0131n.<\/li>\n\n\n\n<li>Belirli kriterleri kar\u015f\u0131layan \u00e7a\u011fr\u0131lar i\u00e7in bir eylem se\u00e7in (\u00f6rne\u011fin, belirli bir m\u00fc\u015fteri temsilcisine veya <a href=\"https:\/\/test-staging.cloudtalk.io\/group-reporting\/\">gruba<\/a> y\u00f6nlendirin).<\/li>\n\n\n\n<li>De\u011fi\u015fikliklerinizi uygulamak i\u00e7in Ak\u0131\u015f\u0131 kaydet&#8217;e t\u0131klay\u0131n.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/help.cloudtalk.io\/en\/articles\/5802573-skill-based-routing-in-call-flow\" target=\"_blank\" rel=\"noopener\">Daha fazla bilgi edinin<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"888\" height=\"694\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/ScreenCall-Flow-Designer-3.png\" alt=\"\" class=\"wp-image-271629\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/ScreenCall-Flow-Designer-3.png 888w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/ScreenCall-Flow-Designer-3-300x234.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/ScreenCall-Flow-Designer-3-768x600.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/ScreenCall-Flow-Designer-3-548x428.png 548w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/ScreenCall-Flow-Designer-3-424x331.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/ScreenCall-Flow-Designer-3-145x113.png 145w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/ScreenCall-Flow-Designer-3-88x69.png 88w\" sizes=\"auto, (max-width: 888px) 100vw, 888px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-icon-cards-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">\u00d6zellikler<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Beceri Tabanl\u0131 Y\u00f6nlendirme Yaz\u0131l\u0131m\u0131n\u0131n Ba\u015fl\u0131ca \u00d6zellikleri<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-call-queuing.svg\" alt=\"\" class=\"wp-image-183590\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">\u00c7a\u011fr\u0131 Kuyru\u011fu<\/h4>\n\n\n\n<p>\u00c7a\u011fr\u0131lar\u0131 m\u00fc\u015fteri durumuna, teknik becerilere veya i\u015f ihtiya\u00e7lar\u0131na g\u00f6re ilgili temsilcilere otomatik olarak da\u011f\u0131t\u0131n.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/call-queuing\/\">Daha fazla bilgi edinin<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-workflow-automation.svg\" alt=\"\" class=\"wp-image-182582\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Amiral Gemisi \u00d6zelli\u011fi<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">\u0130\u015f Ak\u0131\u015f\u0131 Otomasyonu<\/h4>\n\n\n\n<p>Takipler, bilet olu\u015fturma ve \u00e7a\u011fr\u0131 d\u00f6k\u00fcmleri gibi tekrarlayan veya zaman alan g\u00f6revleri tamamen otomatikle\u015ftirin.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/tr\/is-akisi-otomasyonu\/\">Daha fazla bilgi edinin<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-caller-based-routing.svg\" alt=\"\" class=\"wp-image-183422\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Arayan Tabanl\u0131 Y\u00f6nlendirme<\/h4>\n\n\n\n<p>M\u00fc\u015fterileri konum, sat\u0131n alma ge\u00e7mi\u015fi ve dil gibi fakt\u00f6rlere g\u00f6re otomatik olarak y\u00f6nlendirin.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/caller-based-routing\/\">Daha fazla bilgi edinin<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-call-flow-designer.svg\" alt=\"\" class=\"wp-image-183662\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Amiral Gemisi \u00d6zelli\u011fi<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">\u00c7a\u011fr\u0131 Ak\u0131\u015f\u0131 Tasar\u0131mc\u0131s\u0131<\/h4>\n\n\n\n<p>Gelen arama yolculu\u011funuzu i\u015fletmenizin benzersiz ihtiya\u00e7lar\u0131na ve m\u00fc\u015fterilerin beklentilerine uyacak \u015fekilde tasarlay\u0131n.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/tr\/cagri-akisi-tasarimcisi\/\">Daha fazla bilgi edinin<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group faq-section-accordion-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">S\u0131k\u00e7a sorulan sorular<\/h3>\n\n\n\n<p class=\"has-text-align-center\">\u00dcr\u00fcn ve faturaland\u0131rma hakk\u0131nda bilmeniz gereken her \u015fey.<\/p>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1752760048065\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Bir \u015firket Beceriye Dayal\u0131 Y\u00f6nlendirmeyi ne zaman kullanmay\u0131 d\u00fc\u015f\u00fcnmelidir?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Ekibiniz birden fazla \u00fcr\u00fcn grubu, dil veya m\u00fc\u015fteri katman\u0131yla ilgileniyorsa ya da y\u00fcksek aktar\u0131m oranlar\u0131 ve d\u00fc\u015f\u00fck <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/first-call-resolution-definition-measurement-best-practices\/\">ilk \u00e7a\u011fr\u0131 \u00e7\u00f6z\u00fcmleri<\/a> g\u00f6r\u00fcyorsan\u0131z.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1752760055607\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Y\u00f6nlendirme kurallar\u0131 nas\u0131l ayarlan\u0131r?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Temsilci gruplar\u0131n\u0131 tan\u0131mlamak ve <a href=\"https:\/\/test-staging.cloudtalk.io\/tr\/blog\/6-musterilerinize-daha-iyi-hizmet-vermek-icin-en-iyi-ivr-yonlendirme-stratejileri\/\">IVR se\u00e7imlerine<\/a>, arayan verilerine veya ge\u00e7mi\u015f etkile\u015fimlere g\u00f6re \u00e7a\u011fr\u0131lar\u0131 bunlarla e\u015fle\u015ftirmek i\u00e7in \u00e7a\u011fr\u0131 merkezinizin \u00e7a\u011fr\u0131 ak\u0131\u015f\u0131 tasar\u0131mc\u0131s\u0131n\u0131 kullan\u0131n.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1752760065532\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Beceri temelli y\u00f6nlendirme t\u00fcrleri nelerdir?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>T\u00fcrler aras\u0131nda dil tabanl\u0131, \u00fcr\u00fcn uzmanl\u0131\u011f\u0131na dayal\u0131, \u00f6nceli\u011fe dayal\u0131 ve konuma dayal\u0131 y\u00f6nlendirme yer al\u0131r.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1752760070332\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Beceri tabanl\u0131 y\u00f6nlendirme algoritmas\u0131 nedir?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u00d6nceden belirlenmi\u015f kriterlerinize g\u00f6re gelen \u00e7a\u011fr\u0131lar\u0131 en uygun temsilciyle e\u015fle\u015ftiren mant\u0131k sistemidir.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1752760077171\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>S\u0131ra tabanl\u0131 y\u00f6nlendirmeye kar\u015f\u0131 beceri tabanl\u0131 y\u00f6nlendirme nedir?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/what-is-call-queue-and-how-to-use-it-for-inbound-calls\/\">Kuyruk tabanl\u0131 y\u00f6nlendirme<\/a>, \u00e7a\u011fr\u0131lar\u0131 bir sonraki m\u00fcsait temsilciye atar. Beceriye Dayal\u0131 Y\u00f6nlendirme, \u00e7a\u011fr\u0131lar\u0131 en uygun temsilciye atayarak \u00e7\u00f6z\u00fcm h\u0131z\u0131n\u0131 ve m\u00fc\u015fteri memnuniyetini art\u0131r\u0131r. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1752760085708\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Beceriye Dayal\u0131 Y\u00f6nlendirmenin uygulanmas\u0131ndaki temel zorluklar nelerdir?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Do\u011fru temsilci beceri etiketlemesi, g\u00fcncel beceri listelerinin tutulmas\u0131 ve mevcut sistemlerle entegrasyon.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1752760095230\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Beceriye Dayal\u0131 Y\u00f6nlendirmenin etkinli\u011fini de\u011ferlendirmek i\u00e7in hangi \u00f6l\u00e7\u00fctler kullan\u0131lmal\u0131d\u0131r?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u0130lk \u00c7a\u011fr\u0131 \u00c7\u00f6z\u00fcm\u00fc, <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/all-you-need-to-know-about-aht-average-handle-time\/\">Ortalama \u0130\u015flem S\u00fcresi<\/a>, M\u00fc\u015fteri Memnuniyeti Puanlar\u0131 (CSAT) ve Temsilci Kullan\u0131m Oranlar\u0131.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1752760105786\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>\u0130\u015fletmeler beceriye dayal\u0131 y\u00f6nlendirme sistemlerinin do\u011frulu\u011funu nas\u0131l sa\u011flayabilir?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>M\u00fc\u015fteri temsilcisi beceri profillerini d\u00fczenli olarak g\u00fcncelleyin, y\u00f6nlendirme sonu\u00e7lar\u0131n\u0131 izleyin ve i\u015finiz geli\u015ftik\u00e7e <a href=\"https:\/\/test-staging.cloudtalk.io\/en\/articles\/5802573-skill-based-routing-in-call-flow\">\u00e7a\u011fr\u0131 ak\u0131\u015f\u0131 kurallar\u0131n\u0131<\/a> ayarlay\u0131n.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1752760114037\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Beceri tabanl\u0131 \u00e7a\u011fr\u0131 y\u00f6nlendirmenin temel faydas\u0131 nedir?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Arayanlar\u0131 en nitelikli temsilciye ba\u011flayarak aktarmalar\u0131 azalt\u0131r ve sorun \u00e7\u00f6z\u00fcm\u00fcn\u00fc h\u0131zland\u0131r\u0131r.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group faq-section-still-have-questions\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group avatars-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png\" alt=\"\" class=\"wp-image-294036\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"119\" height=\"119\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png\" alt=\"\" class=\"wp-image-294037\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png 119w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-88x88.png 88w\" sizes=\"auto, (max-width: 119px) 100vw, 119px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png\" alt=\"\" class=\"wp-image-294038\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Hala sorular\u0131n\u0131z m\u0131 var?<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Arad\u0131\u011f\u0131n\u0131z cevab\u0131 bulamad\u0131n\u0131z m\u0131? L\u00fctfen ekibimizle sohbet edin. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\">\u0130leti\u015fime ge\u00e7in<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group cta-section simple-centered dark\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Ba\u015flamaya haz\u0131r m\u0131s\u0131n\u0131z?<\/h3>\n\n\n\n<p class=\"has-text-align-center\">DAHA FAZLA ve DAHA \u0130Y\u0130 g\u00f6r\u00fc\u015fmeler yapmak i\u00e7in CloudTalk&#8217;a g\u00fcvenen 4,000+ \u00fczerindeki modern \u015firketlere kat\u0131l\u0131n.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/tr\/cloudtalk-14-gunluk-ucretsiz-deneme\/\">\u00dccretsiz Deneyin<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/tr\/bir-demo-planlayin\/\">\u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Beceriye Dayal\u0131 Y\u00f6nlendirme Yaz\u0131l\u0131m\u0131: Nedir ve \u00c7a\u011fr\u0131 Merkezinizin Neden Buna \u0130htiyac\u0131 Var? M\u00fc\u015fterileri en ba\u015f\u0131ndan itibaren do\u011fru uzmana ba\u011flay\u0131n. Beceriye dayal\u0131 bir y\u00f6nlendirme \u00e7\u00f6z\u00fcm\u00fc hizmeti h\u0131zland\u0131r\u0131r, \u00e7\u00f6z\u00fcm oranlar\u0131n\u0131 art\u0131r\u0131r ve hem m\u00fc\u015fterileri hem de temsilcileri mutlu eder. Ne oldu\u011funu ve nas\u0131l sa\u011flad\u0131\u011f\u0131n\u0131 ke\u015ffedin. \u0130\u015fletmeniz Beceriye Dayal\u0131 Y\u00f6nlendirme Yaz\u0131l\u0131m\u0131 ile Neler Ba\u015farabilir? \u0130lk \u00c7a\u011fr\u0131 \u00c7\u00f6z\u00fcm\u00fcn\u00fc %20 [&hellip;]<\/p>\n","protected":false},"author":130,"featured_media":209391,"parent":209755,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-no-top-padding.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-311402","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/pages\/311402","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/users\/130"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/comments?post=311402"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/pages\/311402\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/pages\/209755"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media\/209391"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/media?parent=311402"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/tr\/wp-json\/wp\/v2\/ct-post-type?post=311402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}