{"id":298202,"date":"2025-06-10T12:36:37","date_gmt":"2025-06-10T10:36:37","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/csat-yi-iyilestirmek-icin-delighted-in-cloudtalk-ile-entegrasyonu\/"},"modified":"2025-06-10T12:38:23","modified_gmt":"2025-06-10T10:38:23","slug":"csat-yi-iyilestirmek-icin-delighted-in-cloudtalk-ile-entegrasyonu","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/tr\/keyifli\/","title":{"rendered":"CSAT \u201cyi \u0130yile\u015ftirmek i\u00e7in Delighted\u201d \u0131n CloudTalk ile Entegrasyonu"},"content":{"rendered":"\n
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\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n

Memnun Telefon Sistemi Entegrasyonu<\/p>\n<\/div><\/div>\n\n\n\n

\u00c7a\u011fr\u0131 Merkezi i\u00e7in Memnun Entegrasyon<\/h1>\n\n\n\n

Giri\u015f metni: <\/strong>CloudTalk’\u0131n arama g\u00fcc\u00fcn\u00fc Delighted VoIP Entegrasyonu<\/strong> ile birle\u015ftirerek daha iyi m\u00fc\u015fteri deneyimleri sunun. Anket geri bildirimlerini CloudTalk i\u015f ak\u0131\u015flar\u0131n\u0131zla an\u0131nda senkronize edin ve CSAT, NPS ve genel m\u00fc\u015fteri duyarl\u0131l\u0131\u011f\u0131n\u0131 art\u0131rmak i\u00e7in arama sonras\u0131 anketleri sorunsuz bir \u015fekilde tetikleyin. <\/p>\n<\/div><\/div>\n\n\n\n

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\u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n\n\n\n
Lansmana kat\u0131l\u0131n!<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Taraf\u0131ndan yap\u0131lm\u0131\u015ft\u0131r<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kategori<\/p>\n\n\n\n

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M\u00fc\u015fteri Geri Bildirim Y\u00f6netimi<\/p>\n\n\n\n

\u00c7a\u011fr\u0131 Sonras\u0131 Anket Otomasyonu<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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\u015eunun i\u00e7in kullan\u0131n<\/p>\n\n\n\n

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Anket Senkronizasyonu<\/p>\n\n\n\n

Sosyal Yard\u0131m \u00d6nceliklendirmesi<\/p>\n\n\n\n

Geri Bildirim Koleksiyonu<\/p>\n\n\n\n

CSAT \u0130yile\u015ftirme<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Kullan\u0131c\u0131lar<\/p>\n\n\n\n

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M\u00fc\u015fteri Ba\u015far\u0131 Ekipleri<\/p>\n\n\n\n

Destek Ekipleri<\/p>\n\n\n\n

Sat\u0131\u015f Ekipleri<\/p>\n\n\n\n

Pazarlama Ekipleri<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Binlerce Ki\u015finin G\u00fcvendi\u011fi<\/p>\n\n\n\n

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1,480 G2 hakk\u0131ndaki yorumlar<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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1200<\/code><\/p>\n\n\n\n

D\u00fcnya genelindeki \u015firketler<\/p>\n<\/div>\n\n\n\n

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82<\/code>%<\/p>\n\n\n\n

\u00c7a\u011fr\u0131 hacminde art\u0131\u015f<\/p>\n<\/div>\n\n\n\n

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23<\/code>%<\/p>\n\n\n\n

Daha az cevaps\u0131z arama<\/p>\n<\/div>\n\n\n\n

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1326<\/code>\u20ac<\/p>\n\n\n\n

Y\u0131ll\u0131k tasarruf<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Delighted’\u0131 Neden CloudTalk ile Entegre Etmelisiniz?<\/h2>\n\n\n\n

CloudTalk ile Delighted Telefon Sistemi Entegrasyonunu<\/strong> kurarak ger\u00e7ek zamanl\u0131 geri bildirimlerle desteklenen daha ak\u0131ll\u0131 m\u00fc\u015fteri etkile\u015fimlerinin kilidini a\u00e7\u0131n. Delighted API entegrasyonunu<\/strong> kullanarak anket yan\u0131tlar\u0131n\u0131 ve duyarl\u0131l\u0131k verilerini an\u0131nda \u00e7ekin ve ekiplerinizi her aramadan \u00f6nce ihtiya\u00e7 duyduklar\u0131 i\u00e7g\u00f6r\u00fclerle donat\u0131n. <\/p>\n\n\n\n

\u0130ster Delighted<\/strong> geri bildirimleri i\u00e7in<\/strong> bir \u00c7a\u011fr\u0131 Merkezi<\/strong> y\u00f6netiyor ister m\u00fc\u015fteri ba\u015far\u0131s\u0131 i\u015f ak\u0131\u015flar\u0131n\u0131 iyile\u015ftiriyor olun, Delighted telefon entegrasyonu<\/strong>, eri\u015fiminizin her ad\u0131mda bilin\u00e7li, kas\u0131tl\u0131 ve m\u00fc\u015fteri memnuniyetine odakl\u0131 olmas\u0131n\u0131 sa\u011flar.<\/p>\n\n\n\n

Memnuniyet Nedir?<\/strong><\/p>\n\n\n\n

Delighted, i\u015fletmelerin NPS, CSAT, CES ve di\u011fer anket odakl\u0131 i\u00e7g\u00f6r\u00fcleri toplamas\u0131na, analiz etmesine ve bunlara g\u00f6re hareket etmesine yard\u0131mc\u0131 olan lider bir m\u00fc\u015fteri geri bildirim platformudur.<\/p>\n\n\n\n

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\u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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D\u00fcnya \u00c7ap\u0131ndaki M\u00fc\u015fterilerimiz Ne Diyor?<\/h2>\n\n\n\n

M\u00fc\u015fteri odakl\u0131l\u0131k, yapt\u0131\u011f\u0131m\u0131z her \u015fey i\u00e7in temel bir dayanakt\u0131r. \u0130ster m\u00fc\u015fterilerinize yard\u0131mc\u0131 olun, ister bir anla\u015fmay\u0131 kapatmak i\u00e7in ileti\u015fime ge\u00e7in, ba\u015far\u0131l\u0131 olmak i\u00e7in ihtiyac\u0131n\u0131z olan t\u00fcm ara\u00e7lara ve deste\u011fe sahip olman\u0131za yard\u0131mc\u0131 oluyoruz. Ama bunu bizden almay\u0131n. \u0130\u015fte CloudTalk’un mutlu m\u00fc\u015fterilerinin s\u00f6yledikleri! <\/p>\n\n\n\n

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1,480 G2 hakk\u0131ndaki yorumlar<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u0130leti\u015fim sat\u0131\u015f<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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So\u011fuk arama i\u015f geli\u015ftirme s\u00fcresindeki ertelemeyi ortadan kald\u0131rd\u0131\u011f\u0131 i\u00e7in ak\u0131ll\u0131 \u00e7eviriciyi seviyorum. Ayr\u0131ca yak\u0131n zamanda yapay zekal\u0131 not tutucuyu da denedim ve elle not yazma ihtiyac\u0131n\u0131 ortadan kald\u0131rd\u0131\u011f\u0131 i\u00e7in onu da sat\u0131n alaca\u011f\u0131m. \u00c7ok da isabetliydi! <\/p>\n\n\n\n

Daha fazla bilgi edinin<\/a><\/p>\n\n\n\n

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Craig H.<\/strong> \"\"\/Kurucu Ortak<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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\u0130\u015fletmemiz i\u00e7in \u00e7ok acil hatlara ihtiyac\u0131m\u0131z vard\u0131 ve ekip bunu bizim i\u00e7in sadece bir i\u015f g\u00fcn\u00fc i\u00e7inde \u00e7\u00f6zd\u00fc. Her \u015fey entegre edildi ve hemen kuruldu, ekibimizin hemen destek sunmas\u0131 i\u00e7in haz\u0131rd\u0131. <\/p>\n\n\n\n

Daha fazla bilgi edinin<\/a><\/p>\n\n\n\n

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Carlotta B.<\/strong> \"\"\/Proje Y\u00f6neticisi<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kullan\u0131m\u0131 kolay. Deste\u011fin h\u0131zl\u0131 ve net bir \u015fekilde daha zor mekanizmalar\u0131 anlamama yard\u0131mc\u0131 olmas\u0131n\u0131 seviyorum. API arac\u0131l\u0131\u011f\u0131yla inhousing uygulamam\u0131zla entegrasyon, SMS hat\u0131rlat\u0131c\u0131lar\u0131 gibi otomasyonlara da olanak sa\u011flad\u0131. <\/p>\n\n\n\n

Daha fazla bilgi edinin<\/a><\/p>\n\n\n\n

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Daniel S.<\/strong> \"\"\/M\u00fc\u015fteri Destek Uzman\u0131<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kullan\u0131m\u0131 basittir, temiz bir aray\u00fcze sahiptir ve d\u00fcnyan\u0131n bir\u00e7ok yerinden numaralar\u0131 kullanmak i\u00e7in bir\u00e7ok se\u00e7enek sunar. WhatsApp ve Telegram gibi mesajla\u015fma platformlar\u0131nda hesap a\u00e7mak i\u00e7in de harika bir ara\u00e7t\u0131r. <\/p>\n\n\n\n

Daha fazla bilgi edinin<\/a><\/p>\n\n\n\n

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Ivan M.<\/strong> \"\"\/Gelir Sistemi Uzman\u0131<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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\u00c7a\u011fr\u0131 panosu ve raporlama yap\u0131s\u0131, kampanya bazl\u0131 raporlamay\u0131 da destekledi\u011fi i\u00e7in kusursuz. ISDR’lere arayan kimlikleri tahsis edebiliyoruz, b\u00f6ylece ger\u00e7ek zamanl\u0131 olarak gerekti\u011finde bunlar\u0131 kullanmay\u0131 kolayla\u015ft\u0131r\u0131yoruz… <\/p>\n\n\n\n

Daha fazla bilgi edinin<\/a><\/p>\n\n\n\n

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Arun S<\/strong> \"\"\/K\u0131demli M\u00fcd\u00fcr<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Bizim i\u00e7in CloudTalk kullanman\u0131n en \u00f6nemli avantaj\u0131 ki\u015fileri kaydetmek. Binlerce ki\u015finin ileti\u015fim kurdu\u011fu bir i\u015fletmeyiz, bu nedenle \u00e7a\u011fr\u0131lar\u0131 almadan \u00f6nce kimin arad\u0131\u011f\u0131n\u0131 g\u00f6rmek b\u00fcy\u00fck bir destek. Ayr\u0131ca takip i\u00e7in ayr\u0131nt\u0131l\u0131 analitiklere sahip. <\/p>\n\n\n\n

Daha fazla bilgi edinin<\/a><\/p>\n\n\n\n

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Joe P.<\/strong> \"\"\/Hesap Y\u00f6neticisi<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Memnun Telefon Entegrasyonunun Faydalar\u0131<\/strong><\/h2>\n\n\n\n
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Geri Bildirimi An\u0131nda CloudTalk’a \u00c7ekin<\/h3>\n\n\n\n

Delighted arama entegrasyonu<\/strong> ile anket yan\u0131tlar\u0131n\u0131 an\u0131nda CloudTalk’a getirin. Temsilciler, g\u00f6r\u00fc\u015fmeleri ki\u015fiselle\u015ftirmek ve sonu\u00e7lar\u0131 iyile\u015ftirmek i\u00e7in arama yapmadan \u00f6nce son duyarl\u0131l\u0131k verilerini g\u00f6r\u00fcnt\u00fcleyebilir. <\/p>\n<\/div>\n\n\n\n

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Ula\u015f\u0131labilir Ki\u015filere Odaklan\u0131n<\/h3>\n\n\n\n

Geri d\u00f6nen veya abonelikten \u00e7\u0131kan ki\u015fileri \u00e7evirici listelerinden otomatik olarak kald\u0131rmak i\u00e7in Delighted \u00c7a\u011fr\u0131 Merkezi Yaz\u0131l\u0131m Entegrasyonunu<\/strong> kullan\u0131n. Bu, ekiplerinizin ilgili, ula\u015f\u0131labilir m\u00fc\u015fterilere odaklanmas\u0131n\u0131 sa\u011flarken bo\u015fa harcanan \u00e7abay\u0131 azalt\u0131r. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u00c7a\u011fr\u0131 Sonras\u0131 Anketleri An\u0131nda G\u00f6nderin<\/h3>\n\n\n\n

Delighted VoIP Entegrasyonu<\/strong>, CloudTalk’un \u00e7a\u011fr\u0131:sonland\u0131rma otomasyonunu kullanarak bir \u00e7a\u011fr\u0131 sona erdikten hemen sonra e-posta anketlerini tetiklemenizi sa\u011flar. Etkile\u015fim hala taze ve anlaml\u0131yken m\u00fc\u015fteri geri bildirimlerini yakalay\u0131n. <\/p>\n<\/div>\n\n\n\n

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Hedefli Takipleri Otomatik Olarak Tetikleyin<\/h3>\n\n\n\n

Anketleri kampanya sonu\u00e7lar\u0131na g\u00f6re se\u00e7erek g\u00f6ndermek i\u00e7in Delighted telefon entegrasyonundan<\/strong> yararlan\u0131n. Ba\u011flant\u0131s\u0131 kopmu\u015f m\u00fc\u015fteri adaylar\u0131na spam g\u00f6ndermeden daha alakal\u0131 takipler sunun ve yan\u0131t oranlar\u0131n\u0131 iyile\u015ftirin. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Delighted Integration ve CloudTalk’a Genel Bir Bak\u0131\u015f<\/h2>\n\n\n\n
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