{"id":297461,"date":"2025-05-28T11:07:59","date_gmt":"2025-05-28T09:07:59","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/sprinklr-telefon-sistemi-entegrasyonu\/"},"modified":"2025-05-28T11:08:08","modified_gmt":"2025-05-28T09:08:08","slug":"sprinklr-telefon-sistemi-entegrasyonu","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/tr\/sprinklr-telefon-sistemi-entegrasyonu\/","title":{"rendered":"Sprinklr Telefon Sistemi Entegrasyonu"},"content":{"rendered":"\n
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\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n

Sprinklr Telefon Sistemi Entegrasyonu<\/p>\n<\/div><\/div>\n\n\n\n

Sprinklr i\u00e7in \u00c7a\u011fr\u0131 Merkezi<\/h1>\n\n\n\n

CRM’inizin g\u00fcc\u00fcn\u00fc ve g\u00fc\u00e7l\u00fc arama \u00f6zelliklerini CloudTalk’un Splinklr VoIP Entegrasyonu ile birle\u015ftirin. Arama yap\u0131n ve al\u0131n, SMS mesajlar\u0131 g\u00f6nderin ve ger\u00e7ek zamanl\u0131 2 y\u00f6nl\u00fc senkronizasyon ile manuel me\u015fguliyeti ortadan kald\u0131r\u0131n. M\u00fc\u015fteri ileti\u015fimini merkezile\u015ftirin ve do\u011frudan Sprinklr’dan daha h\u0131zl\u0131 \u00e7\u00f6z\u00fcmler al\u0131n. <\/p>\n<\/div><\/div>\n\n\n\n

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\u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n\n\n\n
Lansmana kat\u0131l\u0131n!<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Taraf\u0131ndan yap\u0131lm\u0131\u015ft\u0131r<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kategori<\/p>\n\n\n\n

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Omnichannel Destek<\/p>\n\n\n\n

Sat\u0131\u015f Ba\u011fl\u0131l\u0131\u011f\u0131<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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\u0130\u00e7in kullan\u0131l\u0131r<\/p>\n\n\n\n

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M\u00fc\u015fteri Deste\u011fi<\/p>\n\n\n\n

Vaka Y\u00f6netimi<\/p>\n\n\n\n

Temsilci \u00dcretkenli\u011fi<\/p>\n\n\n\n

\u0130\u015f Ak\u0131\u015f\u0131 Otomasyonu<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Kullan\u0131c\u0131lar<\/p>\n\n\n\n

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Destek Temsilcileri<\/p>\n\n\n\n

Sat\u0131\u015f Temsilcileri<\/p>\n\n\n\n

G\u00f6zetmenler<\/p>\n\n\n\n

CX Y\u00f6neticileri<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Binlerce Ki\u015finin G\u00fcvendi\u011fi<\/p>\n\n\n\n

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1,480 G2 hakk\u0131ndaki yorumlar<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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1200<\/code><\/p>\n\n\n\n

D\u00fcnya genelindeki \u015firketler<\/p>\n<\/div>\n\n\n\n

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82<\/code>%<\/p>\n\n\n\n

\u00c7a\u011fr\u0131 hacminde art\u0131\u015f<\/p>\n<\/div>\n\n\n\n

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23<\/code>%<\/p>\n\n\n\n

Daha az cevaps\u0131z arama<\/p>\n<\/div>\n\n\n\n

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1326<\/code>\u20ac<\/p>\n\n\n\n

Y\u0131ll\u0131k tasarruf<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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CloudTalk’u Sprinklr ile Neden Entegre Etmelisiniz?<\/h2>\n\n\n\n

CloudTalk + Sprinklr entegrasyonunu sadece birka\u00e7 t\u0131klamayla kurun ve ekibinizi daha ki\u015fiselle\u015ftirilmi\u015f, veri odakl\u0131 destek sunmalar\u0131 i\u00e7in g\u00fc\u00e7lendirin. Otomatik arama ve SMS kayd\u0131, ger\u00e7ek zamanl\u0131 senkronizasyon ve yapay zeka destekli i\u00e7g\u00f6r\u00fclerle, \u00e7ok kanall\u0131 m\u00fc\u015fteri verilerinizi birle\u015fik tutarken manuel i\u015fleri azaltacaks\u0131n\u0131z. <\/p>\n\n\n\n

Sprinklr’dan ayr\u0131lmadan i\u015f ak\u0131\u015flar\u0131n\u0131 tetikleyin, konu\u015fmalar\u0131 atay\u0131n ve ak\u0131ll\u0131 y\u00f6nlendirmeyi kullanarak aramalara \u00f6ncelik verin. Ki\u015fi verilerinizi senkronize edin, destek vakalar\u0131n\u0131 sesli etkile\u015fimlerle zenginle\u015ftirin ve derin arama ba\u011flam\u0131 ile \u00e7\u00f6z\u00fcm s\u00fcrelerini iyile\u015ftirin. <\/p>\n\n\n\n

Sprinklr Nedir?<\/strong><\/strong><\/p>\n\n\n\n

Sprinklr, \u00e7ok kanall\u0131 etkile\u015fim i\u00e7in tasarlanm\u0131\u015f yapay zeka destekli bir m\u00fc\u015fteri deneyimi platformudur. Sosyalden deste\u011fe kadar, k\u00fcresel ekiplerin konu\u015fmalar\u0131 y\u00f6netmesine, hizmet i\u015f ak\u0131\u015flar\u0131n\u0131 otomatikle\u015ftirmesine ve daha h\u0131zl\u0131, daha etkili destek sunmak i\u00e7in i\u00e7g\u00f6r\u00fcler toplamas\u0131na yard\u0131mc\u0131 olur. <\/p>\n\n\n\n

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\u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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D\u00fcnya \u00c7ap\u0131ndaki M\u00fc\u015fterilerimiz Ne Diyor?<\/h2>\n\n\n\n

M\u00fc\u015fteri odakl\u0131l\u0131k, yapt\u0131\u011f\u0131m\u0131z her \u015fey i\u00e7in temel bir dayanakt\u0131r. \u0130ster m\u00fc\u015fterilerinize yard\u0131mc\u0131 olun, ister bir anla\u015fmay\u0131 kapatmak i\u00e7in ileti\u015fime ge\u00e7in, ba\u015far\u0131l\u0131 olmak i\u00e7in ihtiyac\u0131n\u0131z olan t\u00fcm ara\u00e7lara ve deste\u011fe sahip olman\u0131za yard\u0131mc\u0131 oluyoruz. Ama bunu bizden almay\u0131n. \u0130\u015fte CloudTalk’un mutlu m\u00fc\u015fterilerinin s\u00f6yledikleri! <\/p>\n\n\n\n

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1,480 G2 hakk\u0131ndaki yorumlar<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u0130leti\u015fim sat\u0131\u015f<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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So\u011fuk arama i\u015f geli\u015ftirme s\u00fcresindeki ertelemeyi ortadan kald\u0131rd\u0131\u011f\u0131 i\u00e7in ak\u0131ll\u0131 \u00e7eviriciyi seviyorum. Ayr\u0131ca yak\u0131n zamanda yapay zekal\u0131 not tutucuyu da denedim ve elle not yazma ihtiyac\u0131n\u0131 ortadan kald\u0131rd\u0131\u011f\u0131 i\u00e7in onu da sat\u0131n alaca\u011f\u0131m. \u00c7ok da isabetliydi! <\/p>\n\n\n\n

Daha fazla bilgi edinin<\/a><\/p>\n\n\n\n

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Craig H.<\/strong> \"\"\/Kurucu Ortak<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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\u0130\u015fletmemiz i\u00e7in \u00e7ok acil hatlara ihtiyac\u0131m\u0131z vard\u0131 ve ekip bunu bizim i\u00e7in sadece bir i\u015f g\u00fcn\u00fc i\u00e7inde \u00e7\u00f6zd\u00fc. Her \u015fey entegre edildi ve hemen kuruldu, ekibimizin hemen destek sunmas\u0131 i\u00e7in haz\u0131rd\u0131. <\/p>\n\n\n\n

Daha fazla bilgi edinin<\/a><\/p>\n\n\n\n

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Carlotta B.<\/strong> \"\"\/Proje Y\u00f6neticisi<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kullan\u0131m\u0131 kolay. Deste\u011fin h\u0131zl\u0131 ve net bir \u015fekilde daha zor mekanizmalar\u0131 anlamama yard\u0131mc\u0131 olmas\u0131n\u0131 seviyorum. API arac\u0131l\u0131\u011f\u0131yla inhousing uygulamam\u0131zla entegrasyon, SMS hat\u0131rlat\u0131c\u0131lar\u0131 gibi otomasyonlara da olanak sa\u011flad\u0131. <\/p>\n\n\n\n

Daha fazla bilgi edinin<\/a><\/p>\n\n\n\n

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Daniel S.<\/strong> \"\"\/M\u00fc\u015fteri Destek Uzman\u0131<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kullan\u0131m\u0131 basittir, temiz bir aray\u00fcze sahiptir ve d\u00fcnyan\u0131n bir\u00e7ok yerinden numaralar\u0131 kullanmak i\u00e7in bir\u00e7ok se\u00e7enek sunar. WhatsApp ve Telegram gibi mesajla\u015fma platformlar\u0131nda hesap a\u00e7mak i\u00e7in de harika bir ara\u00e7t\u0131r. <\/p>\n\n\n\n

Daha fazla bilgi edinin<\/a><\/p>\n\n\n\n

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Ivan M.<\/strong> \"\"\/Gelir Sistemi Uzman\u0131<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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\u00c7a\u011fr\u0131 panosu ve raporlama yap\u0131s\u0131, kampanya bazl\u0131 raporlamay\u0131 da destekledi\u011fi i\u00e7in kusursuz. ISDR’lere arayan kimlikleri tahsis edebiliyoruz, b\u00f6ylece ger\u00e7ek zamanl\u0131 olarak gerekti\u011finde bunlar\u0131 kullanmay\u0131 kolayla\u015ft\u0131r\u0131yoruz… <\/p>\n\n\n\n

Daha fazla bilgi edinin<\/a><\/p>\n\n\n\n

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Arun S<\/strong> \"\"\/K\u0131demli M\u00fcd\u00fcr<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Bizim i\u00e7in CloudTalk kullanman\u0131n en \u00f6nemli avantaj\u0131 ki\u015fileri kaydetmek. Binlerce ki\u015finin ileti\u015fim kurdu\u011fu bir i\u015fletmeyiz, bu nedenle \u00e7a\u011fr\u0131lar\u0131 almadan \u00f6nce kimin arad\u0131\u011f\u0131n\u0131 g\u00f6rmek b\u00fcy\u00fck bir destek. Ayr\u0131ca takip i\u00e7in ayr\u0131nt\u0131l\u0131 analitiklere sahip. <\/p>\n\n\n\n

Daha fazla bilgi edinin<\/a><\/p>\n\n\n\n

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Joe P.<\/strong> \"\"\/Hesap Y\u00f6neticisi<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Sprinklr Telefon Entegrasyonunun Faydalar\u0131<\/h2>\n\n\n\n
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Sorunsuz Omnichannel Deste\u011fi<\/h3>\n\n\n\n

Sesli etkile\u015fimlerin \u00e7ok kanall\u0131 stratejinize tamamen entegre oldu\u011fundan emin olun. CloudTalk, \u00e7a\u011fr\u0131 etkinli\u011fini, m\u00fc\u015fteri ayr\u0131nt\u0131lar\u0131n\u0131 ve konu\u015fma ge\u00e7mi\u015fini Sprinklr ile senkronize ederek temsilcilerin kanallar aras\u0131nda tutarl\u0131 ve bilgili destek sa\u011flamas\u0131na olanak tan\u0131r. <\/p>\n<\/div>\n\n\n\n

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Otomatik \u00c7a\u011fr\u0131 Kayd\u0131 ve Ak\u0131ll\u0131 \u0130\u015f Ak\u0131\u015flar\u0131<\/h3>\n\n\n\n

CloudTaIk \u201c\u0131n otomatik \u00e7a\u011fr\u0131 kayd\u0131 ile zaman alan manuel g\u00fcncellemeleri ortadan kald\u0131r\u0131n. Her arama, sesli mesaj ve SMS Sprinklr\u201d da kaydedilir ve ekiplerin otomatik takipleri tetiklemesine, g\u00f6revler atamas\u0131na ve hi\u00e7bir m\u00fc\u015fteri talebinin fark edilmemesini sa\u011flamas\u0131na olanak tan\u0131r. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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Daha H\u0131zl\u0131 \u00c7\u00f6z\u00fcmler i\u00e7in Yapay Zeka Destekli \u0130\u00e7g\u00f6r\u00fcler<\/h3>\n\n\n\n

Yayg\u0131n m\u00fc\u015fteri sorunlar\u0131n\u0131 belirlemek, yan\u0131t verimlili\u011fini \u00f6l\u00e7mek ve temsilci performans\u0131n\u0131 optimize etmek i\u00e7in Sprinklr \u201c\u0131n A1 destekli raporlamas\u0131yla birlikte CloudTalk\u201d \u0131n \u00e7a\u011fr\u0131 analizini kullan\u0131n. Chatbot yan\u0131tlar\u0131n\u0131 geli\u015ftirmek, destek e\u011filimlerini tahmin etmek ve \u00e7\u00f6z\u00fcm s\u00fcrelerini azaltmak i\u00e7in \u00e7a\u011fr\u0131 verilerinden yararlan\u0131n. <\/p>\n<\/div>\n\n\n\n

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Verimli \u00c7a\u011fr\u0131 Y\u00f6nlendirme ve Vaka Y\u00f6netimi<\/h3>\n\n\n\n

Temsilci uzmanl\u0131\u011f\u0131na, \u00f6ncelik seviyelerine veya ge\u00e7mi\u015f etkile\u015fimlere g\u00f6re ak\u0131ll\u0131 \u00e7a\u011fr\u0131 y\u00f6nlendirmesi ayarlayarak operasyonel verimlili\u011fi art\u0131r\u0131n. CloudTalk, her \u00e7a\u011fr\u0131n\u0131n do\u011fru destek temsilcisine atanmas\u0131n\u0131 sa\u011flayarak ekiplerin vakalar\u0131 daha h\u0131zl\u0131 \u00e7\u00f6zmesine ve m\u00fc\u015fteri memnuniyetini art\u0131rmas\u0131na yard\u0131mc\u0131 olur. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Sprinklr Entegrasyonu ve CloudTalk’a Genel Bak\u0131\u015f<\/h2>\n\n\n\n
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