{"id":232123,"date":"2024-08-01T19:02:47","date_gmt":"2024-08-01T17:02:47","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/outbound-ivr-vs-inbound-ivr-anlami-artilari-eksileri-ve-daha-fazlasi\/"},"modified":"2024-08-20T11:38:45","modified_gmt":"2024-08-20T09:38:45","slug":"outbound-ivr-vs-inbound-ivr-anlami-artilari-eksileri-ve-daha-fazlasi","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/tr\/outbound-ivr-vs-inbound-ivr-anlami-artilari-eksileri-ve-daha-fazlasi\/","title":{"rendered":"Outbound IVR vs Inbound IVR: Anlam\u0131, Art\u0131lar\u0131, Eksileri ve Daha Fazlas\u0131"},"content":{"rendered":"\n
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\u00d6ZELL\u0130K VS. \u00d6ZELL\u0130K<\/p>\n\n\n\n

Outbound IVR vs Inbound IVR: Farkl\u0131l\u0131klar, Kullan\u0131m Alanlar\u0131 ve Faydalar\u0131<\/h1>\n\n\n\n

Inbound ve outbound IVR aras\u0131nda do\u011fru se\u00e7imi yapmak, temsilcilerinizin daha \u00fcretken olmas\u0131na ve i\u015fletmenizin tasarruf etmesine yard\u0131mc\u0131 olabilir.\nBirbiriyle ili\u015fkili bu iki teknolojinin nas\u0131l \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131 ayr\u0131nt\u0131l\u0131 olarak inceleyelim ve i\u015fletmeniz i\u00e7in neler yapabileceklerini ke\u015ffedelim. <\/p>\n\n\n\n

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\u0130leti\u015fim sat\u0131\u015f<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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GidenIVR<\/p>\n\n\n\n

Gelen IVR<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Power Dialer ve Predictive Dialer aras\u0131ndaki fark<\/h2>\n\n\n\n
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Parametre<\/p>\n<\/div>\n\n\n\n

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Giden IVR<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Gelen IVR<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Fonksiyon<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n

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Giden aramalar\u0131 otomatikle\u015ftirmek ve m\u00fc\u015fteriler, potansiyel m\u00fc\u015fteriler ve potansiyel m\u00fc\u015fterilerle a\u015fa\u011f\u0131daki etkile\u015fimi sa\u011flamak.<\/p>\n<\/div>\n\n\n\n

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Gelen \u00e7a\u011fr\u0131lar\u0131 do\u011fru temsilcilere y\u00f6nlendirmek veya self servis bilgi sa\u011flamak i\u00e7in.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Ama\u00e7<\/strong><\/p>\n<\/div>\n\n\n\n

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Temel olarak m\u00fc\u015fteri eri\u015fimi, pazar ara\u015ft\u0131rmas\u0131, sat\u0131\u015f ve kurum d\u0131\u015f\u0131ndan biriyle ileti\u015fime ge\u00e7ti\u011finiz di\u011fer i\u015f s\u00fcre\u00e7leri i\u00e7in kullan\u0131l\u0131r.<\/p>\n<\/div>\n\n\n\n

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Genellikle ak\u0131ll\u0131 \u00e7a\u011fr\u0131 y\u00f6nlendirmeyi etkinle\u015ftirerek ve ilk \u00e7a\u011fr\u0131 \u00e7\u00f6z\u00fcm\u00fcn\u00fc iyile\u015ftirerek gelen m\u00fc\u015fteri deste\u011finin verimlili\u011fini art\u0131rmak i\u00e7in.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Taraf\u0131ndan kullan\u0131lm\u0131\u015f<\/strong><\/p>\n<\/div>\n\n\n\n

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Pazarlama ve sat\u0131\u015f ekipleri veya hacimli olarak insanlara ula\u015fan di\u011fer i\u015f departmanlar\u0131.<\/p>\n<\/div>\n\n\n\n

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Genellikle \u00e7a\u011fr\u0131 merkezlerinde bulunan ve y\u00fcksek miktarda gelen \u00e7a\u011fr\u0131 alan m\u00fc\u015fteri destek ekipleri.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Tipik entegrasyonlar<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n

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Otomatik \u00e7evirici, m\u00fc\u015fteri ili\u015fkileri y\u00f6netimi (CRM), sesli posta b\u0131rakma, takvimler.<\/p>\n<\/div>\n\n\n\n

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\u00c7a\u011fr\u0131 y\u00f6nlendirme sistemi, otomatik \u00e7a\u011fr\u0131 da\u011f\u0131t\u0131m\u0131 (ACD), CRM.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

<\/div><\/div>\n<\/div><\/div>\n\n\n\n
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T\u00fcm masay\u0131 a\u00e7\u0131n<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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\"\"<\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n
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Outbound IVR Nedir ve Nas\u0131l \u00c7al\u0131\u015f\u0131r?<\/h2>\n\n\n\n

\u0130\u015fte en basit giden IVR tan\u0131m\u0131: Giden aramalar\u0131 otomatikle\u015ftiren ve cevaplayan ki\u015fiye \u00f6nceden ayarlanm\u0131\u015f bir sesli mesaj veya se\u00e7enekler men\u00fcs\u00fc oynatan \u0130nteraktif Sesli Yan\u0131t teknolojisidir.\nAl\u0131c\u0131 daha sonra uygun \u015fekilde yan\u0131t vermek i\u00e7in tu\u015f tak\u0131m\u0131n\u0131 veya ses aktivasyonunu kullan\u0131r. <\/p>\n\n\n\n

Baz\u0131 outbound IVR sistemleri SMS, sosyal medya veya e-posta gibi di\u011fer kanallar arac\u0131l\u0131\u011f\u0131yla da ula\u015f\u0131r, ancak telefon g\u00f6r\u00fc\u015fmeleri hala en yayg\u0131n olan\u0131d\u0131r.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Inbound IVR Nedir ve Nas\u0131l \u00c7al\u0131\u015f\u0131r?<\/h2>\n\n\n\n

Inbound IVR<\/a> ters y\u00f6nde \u00e7al\u0131\u015f\u0131r.\nBir m\u00fc\u015fteri bir destek hatt\u0131n\u0131 arad\u0131\u011f\u0131nda, gelen IVR \u00e7a\u011fr\u0131y\u0131 yan\u0131tlar ve m\u00fc\u015fteriyi bir se\u00e7enekler a\u011fac\u0131 arac\u0131l\u0131\u011f\u0131yla y\u00f6nlendirir. <\/p>\n\n\n\n

Yine m\u00fc\u015fteri, self servis y\u00f6ntemlerini kullanarak sorununu \u00e7\u00f6zene veya \u00e7a\u011fr\u0131s\u0131 kendisine yard\u0131mc\u0131 olabilecek bir canl\u0131 destek temsilcisine y\u00f6nlendirilene kadar se\u00e7enekler aras\u0131nda gezinmek i\u00e7in tu\u015f tak\u0131m\u0131n\u0131 veya sesli yan\u0131t\u0131 kullanabilecektir.<\/p>\n<\/div>\n\n\n\n

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\"\"<\/figure>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n
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\"\"<\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n
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Inbound veya Outbound IVR Yaz\u0131l\u0131m\u0131: \u0130\u015fletmeniz \u0130\u00e7in En \u0130yisi Hangisi?<\/h2>\n\n\n\n

\u0130\u015fletmeniz i\u00e7in hangisinin do\u011fru se\u00e7im oldu\u011fu, gelen veya giden aramalara<\/a> ne kadar odakland\u0131\u011f\u0131n\u0131za ba\u011fl\u0131d\u0131r.\nInbound IVR yaz\u0131l\u0131m\u0131 m\u00fc\u015fteri deste\u011fi i\u00e7in idealdir ve y\u00fcksek \u00e7a\u011fr\u0131 hacimlerinin verimli bir \u015fekilde y\u00f6netilmesine yard\u0131mc\u0131 olur. <\/p>\n\n\n\n

Outbound IVR \u00e7\u00f6z\u00fcm\u00fc, m\u00fc\u015fterilere d\u00fczenli olarak ula\u015fan sat\u0131\u015f veya pazarlama ekipleri i\u00e7in daha uygundur.\nEkiplerinizin bu aramalar\u0131 yapma h\u0131z\u0131n\u0131 art\u0131r\u0131r, b\u00f6ylece temsilcileriniz en iyi yapt\u0131klar\u0131 i\u015fe odaklanabilir. <\/p>\n\n\n\n

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\u0130leti\u015fim sat\u0131\u015f<\/a><\/div>\n\n\n\n
\u00dccretsiz deneyin<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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CLOUDTALK HAKKINDA GER\u00c7EKLER<\/p>\n\n\n\n

\u0130\u015finizi geni\u015fletin,yeni seviyelere ula\u015f\u0131n<\/h2>\n\n\n\n
\"\"<\/figure>\n<\/div>\n\n\n\n
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\u00c7ok Y\u00f6nl\u00fc<\/p>\n\n\n\n

70<\/code>+<\/p>\n\n\n\n

Premium \u00f6zellikler<\/p>\n<\/div><\/div>\n\n\n\n

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G\u00fcvenilir<\/p>\n\n\n\n

99<\/code>.99<\/code>%<\/p>\n\n\n\n

\u00c7al\u0131\u015fma S\u00fcresi SLA<\/p>\n<\/div><\/div>\n\n\n\n

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Mevcut<\/p>\n\n\n\n

24<\/code>\/7<\/code><\/p>\n\n\n\n

M\u00fc\u015fteri deste\u011fi<\/p>\n<\/div><\/div>\n\n\n\n

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K\u00fcresel<\/p>\n\n\n\n

180<\/code>+<\/p>\n\n\n\n

Mevcut \u00fclkeler<\/p>\n<\/div><\/div>\n\n\n\n

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G\u00fcvenli<\/p>\n\n\n\n

24<\/code>\/7<\/code><\/p>\n\n\n\n

G\u00fcvenlik ve veri izleme<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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art\u0131lar\u0131 ve eksileri hakk\u0131nda konu\u015fal\u0131m<\/h2>\n\n\n\n
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Giden IVR<\/h3>\n\n\n\n
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IVR S\u0131n\u0131rlamas\u0131n\u0131 \u0130yile\u015ftirin<\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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IVR kapsama oran\u0131, canl\u0131 temsilci m\u00fcdahalesi gerektirmeyen \u00e7a\u011fr\u0131lar\u0131n oran\u0131d\u0131r.\nYapay zeka odakl\u0131 outbound IVR ile self-servis i\u015flevselli\u011fi sunarak bu oran\u0131 en \u00fcst d\u00fczeye \u00e7\u0131karabilirsiniz. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Temsilcilere Zaman Kazand\u0131r\u0131n<\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Sistem aramay\u0131 otomatik olarak listedeki bir sonraki m\u00fc\u015fteriye y\u00f6nlendirdi\u011finden, temsilcilerinizin aramalar\u0131 kendileri \u00e7evirmek gibi tekrarlayan g\u00f6revler i\u00e7in harcamas\u0131 gereken zaman\u0131 azalt\u0131r.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Daha D\u00fc\u015f\u00fck Operasyonel Maliyetler<\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Giden arama yapma s\u00fcrecini kolayla\u015ft\u0131rd\u0131\u011f\u0131 i\u00e7in daha az maliyetle daha fazlas\u0131n\u0131 yapabilirsiniz.\nBu da b\u00fcy\u00fck bir ekibe ihtiyac\u0131n\u0131z olmad\u0131\u011f\u0131, dolay\u0131s\u0131yla maliyetlerinizin daha d\u00fc\u015f\u00fck oldu\u011fu anlam\u0131na gelir. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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M\u00fc\u015fteri Memnuniyetini Art\u0131r\u0131n<\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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CRM veya di\u011fer m\u00fc\u015fteri veri platformunuzla entegrasyonlar\u0131 kullanarak mesajlar\u0131n\u0131z\u0131 her birey i\u00e7in tamamen ki\u015fiselle\u015ftirebilir ve m\u00fc\u015fteri memnuniyeti seviyelerini y\u00fckseltebilirsiniz.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pazarlama Mesajlar\u0131 ile Etkile\u015fimi Art\u0131r\u0131n<\/strong><\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Outbound IVR, m\u00fc\u015fterilerinizle ileti\u015fim halinde kalman\u0131za ve onlar\u0131 sevecekleri teklifler ve f\u0131rsatlarla hedeflemenize yard\u0131mc\u0131 olur, b\u00f6ylece markan\u0131zla tamamen etkile\u015fimde kalmalar\u0131n\u0131 sa\u011flar.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Sat\u0131\u015f D\u00f6ng\u00fclerini K\u0131salt\u0131n<\/strong><\/strong><\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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IVR teknolojisi ile giden arama<\/a> prosed\u00fcrlerini iyile\u015ftirdi\u011finizde<\/a>, mesajlar\u0131n\u0131z\u0131 daha etkili bir \u015fekilde hedefleyebilirsiniz.\nBu da sonu\u00e7ta daha iyi sonu\u00e7lar elde etmenizi sa\u011flar ve genel sat\u0131\u015f d\u00f6ng\u00fcs\u00fcn\u00fc k\u0131saltmaya yard\u0131mc\u0131 olur. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Karma\u015f\u0131k Etkile\u015fimlerin \u00dcstesinden Gelemiyor<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Outbound IVR mesaj g\u00f6ndermek, bildirimler yay\u0131nlamak ve basit g\u00f6revler i\u00e7in self servis se\u00e7enekleri sunmak i\u00e7in harikad\u0131r.\nAncak, daha karma\u015f\u0131k bir sorun ortaya \u00e7\u0131karsa, bunu \u00e7\u00f6zmeye yard\u0131mc\u0131 olacak bir insana ihtiyac\u0131n\u0131z olacakt\u0131r. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Uyum ve \u0130li\u015fki Kurman\u0131za Yard\u0131mc\u0131 Olmaz<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Ve elbette baz\u0131 \u015feyler i\u00e7in insanlar\u0131n yeri doldurulamaz.\nBir m\u00fc\u015fteriyle uzun vadeli bir g\u00fcven ba\u011f\u0131 geli\u015ftirmek, yaln\u0131zca bir insan\u0131n sa\u011flayabilece\u011fi duygusal zekay\u0131 gerektirir. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Gelen IVR<\/h3>\n\n\n\n
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Ak\u0131ll\u0131 \u00c7a\u011fr\u0131 Y\u00f6nlendirmeyi G\u00fc\u00e7lendirin<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Inbound IVR, ak\u0131ll\u0131 \u00e7a\u011fr\u0131 y\u00f6nlendirmesi sa\u011flamak i\u00e7in \u00e7a\u011fr\u0131 da\u011f\u0131t\u0131m teknolojisi ile birlikte \u00e7al\u0131\u015f\u0131r.\nBu, m\u00fc\u015fterilerinizin her seferinde uygun bir temsilciyle konu\u015fmas\u0131 i\u00e7in beceri tabanl\u0131 y\u00f6nlendirme<\/a> uygulayabilece\u011finiz anlam\u0131na gelir. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Self Servis ile 7\/24 Destek Sa\u011flay\u0131n<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Bir m\u00fc\u015fteri ne zaman ararsa aras\u0131n, gece veya g\u00fcnd\u00fcz, IVR arac\u0131l\u0131\u011f\u0131yla deste\u011fe eri\u015febilecek ve self servis se\u00e7enekleri arac\u0131l\u0131\u011f\u0131yla kendi sorunlar\u0131n\u0131 \u00e7\u00f6zebilecek.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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M\u00fc\u015fteri Destek Verimlili\u011fini Art\u0131r\u0131n<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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M\u00fc\u015fteriler self servis deste\u011fe eri\u015febildi\u011finden, insan temsilcilerin yaln\u0131zca daha karma\u015f\u0131k sorgularla ilgilenmesi gerekir ve bu da hizmet verimlili\u011fini art\u0131r\u0131r.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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FCR Oran\u0131n\u0131 Y\u00fckseltin<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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\u0130lk \u00e7a\u011fr\u0131 \u00e7\u00f6z\u00fcm oran\u0131n\u0131z\u0131 y\u00fcksek tutmak, m\u00fckemmel m\u00fc\u015fteri hizmetleri sunman\u0131n \u00f6nemli bir par\u00e7as\u0131d\u0131r.\nIVR, her m\u00fc\u015fteriyi ilk seferde do\u011fru temsilciye y\u00f6nlendirmeye yard\u0131mc\u0131 oldu\u011fu i\u00e7in ekiplerinizin bunu yapmas\u0131n\u0131 sa\u011flar. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Di\u011fer Temel KPI’lar\u0131 Art\u0131r\u0131n<\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Inbound IVR, ortalama cevaplama h\u0131z\u0131n\u0131 d\u00fc\u015f\u00fcrmek ve hizmet seviyesi oran\u0131n\u0131 iyile\u015ftirmek de dahil olmak \u00fczere her t\u00fcrl\u00fc performans \u00f6l\u00e7\u00fcm\u00fcne yard\u0131mc\u0131 olur.\nDaha karma\u015f\u0131k sorgular\u0131 h\u0131zl\u0131 ve etkili bir \u015fekilde y\u00f6nlendirirken m\u00fc\u015fterilerin daha basit sorunlar\u0131 kendilerinin \u00e7\u00f6zmesini sa\u011flar. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Operasyonel Maliyetleri Azalt\u0131n<\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Inbound IVR fiyatland\u0131rmas\u0131<\/a> genellikle ekonomiktir ve anla\u015f\u0131lmas\u0131 kolayd\u0131r.\nIVR kullanmak ayn\u0131 zamanda t\u00fcm m\u00fc\u015fteri \u00e7a\u011fr\u0131lar\u0131n\u0131z\u0131 ele almak i\u00e7in b\u00fcy\u00fck bir ekibe ihtiyac\u0131n\u0131z olmad\u0131\u011f\u0131 anlam\u0131na geldi\u011finden, operasyonel maliyetlerden de tasarruf edersiniz. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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M\u00fc\u015fteri Memnuniyetini Art\u0131r\u0131n<\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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M\u00fc\u015fterilerin istedi\u011fi \u015fey, sorunlar\u0131n\u0131n uzun s\u00fcre beklemek zorunda kalmadan ba\u015far\u0131yla \u00e7\u00f6z\u00fclmesidir.\nInbound IVR bunu sa\u011flaman\u0131za yard\u0131mc\u0131 olabilir ve bu da CSAT puanlar\u0131nda b\u00fcy\u00fck bir fark yarat\u0131r. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Etkile\u015fimler Ki\u015filiksiz Hissedilebilir<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Baz\u0131 insanlar otomatik bir se\u00e7enek listesinden se\u00e7im yapmak yerine insanlarla konu\u015fmay\u0131 tercih eder.\nBu nedenle, \u00e7a\u011fr\u0131y\u0131 canl\u0131 bir temsilciye y\u00f6nlendirmek i\u00e7in her zaman bir se\u00e7enek eklemek \u00e7ok \u00f6nemlidir. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Uzun Bekleme S\u00fcreleri ve Y\u00fcksek Terk Oran\u0131<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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IVR men\u00fclerinizi iyi olu\u015fturman\u0131z ve ortalama bekleme s\u00fcrelerini takip etmeniz \u00e7ok \u00f6nemlidir.\nAksi takdirde, m\u00fc\u015fteriler hayal k\u0131r\u0131kl\u0131\u011f\u0131na u\u011frayabilir ve \u00e7a\u011fr\u0131ya ula\u015famadan \u00e7a\u011fr\u0131y\u0131 sonland\u0131rabilir. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Baz\u0131 M\u00fc\u015fteriler Otomasyona G\u00fcvenmiyor<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Baz\u0131 insanlar makinelerle etkile\u015fime girmekten ho\u015flanm\u0131yor.\nBu \u015fekilde hisseden m\u00fc\u015fteriler i\u00e7in yeterli alternatif destek sa\u011flanmal\u0131d\u0131r. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n

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\u00d6ZELL\u0130KLER\u0130M\u0130Z<\/p>\n\n\n\n

En pop\u00fcler 4VoIP \u00f6zelli\u011fini ke\u015ffedin<\/h2>\n\n\n\n
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\u0130nteraktifSesli Yan\u0131t<\/h4>\n\n\n\n

Deste\u011finizi arayan m\u00fc\u015fterilere en iyi konular aras\u0131ndan se\u00e7im yapma \u015fans\u0131 verin.<\/p>\n<\/a><\/div>\n\n\n\n

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Daha fazla oku \u2192<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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\u00c7a\u011fr\u0131 Ak\u0131\u015f\u0131 Tasar\u0131mc\u0131s\u0131<\/h4>\n\n\n\n

\u00c7a\u011fr\u0131 Ak\u0131\u015f\u0131 Tasar\u0131mc\u0131s\u0131 ile gelen arama yolculu\u011funuzu ba\u015ftan sona uyarlay\u0131n. <\/p>\n<\/a><\/div>\n\n\n\n

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Daha fazla oku \u2192<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Beceri Tabanl\u0131 Y\u00f6nlendirme<\/h4>\n\n\n\n

M\u00fc\u015fterileri m\u00fcmk\u00fcn olan en iyi temsilciye y\u00f6nlendirerek gelen aramalar\u0131 iyile\u015ftirin.<\/p>\n<\/a><\/div>\n\n\n\n

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Daha fazla oku \u2192<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Arayan Tabanl\u0131 Y\u00f6nlendirme<\/h4>\n\n\n\n

M\u00fc\u015fterilerinizi \u00e7e\u015fitli farkl\u0131 fakt\u00f6rlere g\u00f6re y\u00f6nlendirin.<\/p>\n<\/a><\/div>\n\n\n\n

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Daha fazla oku \u2192<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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Outbound IVR Kullan\u0131m \u00d6rnekleri<\/h2>\n\n\n\n

Outbound IVR i\u00e7in \u00e7ok \u00e7e\u015fitli kullan\u0131m alanlar\u0131 vard\u0131r.\nBunun bariz bir \u00f6rne\u011fi, m\u00fc\u015fteri aday\u0131 olu\u015fturma<\/strong> ve sat\u0131\u015f<\/strong> s\u00fcre\u00e7lerinizi<\/strong> optimize etmek i\u00e7in ne kadar etkili olabilece\u011fidir.\nUla\u015fma g\u00f6revini kolayla\u015ft\u0131r\u0131r ve d\u00f6n\u00fc\u015f\u00fcmleri verimli bir \u015fekilde y\u00f6nlendirmeye yard\u0131mc\u0131 olur. <\/p>\n\n\n\n

Bilgi toplamak i\u00e7in de harikad\u0131r, bu nedenle pazar ara\u015ft\u0131rmas\u0131 <\/strong>ve m\u00fc\u015fteri geri bildirimi toplamak<\/strong> i\u00e7in kullanabilirsiniz.\nSon olarak, giden IVR, haber g\u00fcncellemeleri<\/strong>, teslimat veya \u00f6deme bildirimleri<\/strong> veya randevu hat\u0131rlatmalar\u0131<\/strong> gibi \u015feyler i\u00e7in de iyi \u00e7al\u0131\u015f\u0131r. <\/p>\n\n\n\n

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\u0130leti\u015fim sat\u0131\u015f<\/a><\/div>\n\n\n\n
\u00dccretsiz deneyin<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Inbound IVR Kullan\u0131m \u00d6rnekleri<\/h2>\n\n\n\n

Inbound IVR \u00f6ncelikle m\u00fc\u015fteri destek <\/strong>ekipleri taraf\u0131ndan bir t\u00fcr sanal resepsiyonist olarak kullan\u0131l\u0131r ve m\u00fc\u015fterileri bir se\u00e7enekler men\u00fcs\u00fcnde y\u00f6nlendirir.\nAk\u0131ll\u0131 \u00e7a\u011fr\u0131 y\u00f6nlendirmeyi m\u00fcmk\u00fcn k\u0131lan IVR, m\u00fc\u015fterilerinizin hem m\u00fcsait olan hem de yard\u0131mc\u0131 olabilecek bir temsilciye ula\u015fmas\u0131n\u0131 sa\u011flar. <\/p>\n\n\n\n

Elbette IVR her t\u00fcrl\u00fc gelen aramayla \u00e7al\u0131\u015f\u0131r, bu nedenle gelen sat\u0131\u015f aram<\/strong> alar\u0131n\u0131 yan\u0131tlamak veya bilgi g\u00fcncellemeleri<\/strong> sunmak i\u00e7in de kullanabilirsiniz.<\/p>\n\n\n\n

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\u0130leti\u015fim sat\u0131\u015f<\/a><\/div>\n\n\n\n
\u00dccretsiz deneyin<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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