{"id":209963,"date":"2024-04-11T10:52:45","date_gmt":"2024-04-11T08:52:45","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/entegre-cagri-merkezi-yazilimi\/freshdesk-icin-cagri-merkezi-entegrasyonu\/"},"modified":"2025-04-15T10:59:41","modified_gmt":"2025-04-15T08:59:41","slug":"freshdesk-icin-cagri-merkezi-entegrasyonu","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/tr\/freshdesk-icin-cagri-merkezi-entegrasyonu\/","title":{"rendered":"Freshdesk Telefon Sistemi Entegrasyonu"},"content":{"rendered":"\n
\n
\n
\n
\n
\n
\n
\n
\"\"<\/figure>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n

Freshdesk Telefon Sistemi Entegrasyonu<\/p>\n<\/div><\/div>\n\n\n\n

Freshdesk i\u00e7in \u00c7a\u011fr\u0131 Merkezi <\/h1>\n\n\n\n

\u0130leti\u015fim Merkezi Yaz\u0131l\u0131m\u0131n\u0131z\u0131n g\u00fcc\u00fcn\u00fc ve g\u00fc\u00e7l\u00fc arama \u00f6zelliklerini CloudTalk’un Freshdesk VoIP Entegrasyonu ile birle\u015ftirin. \u00c7a\u011fr\u0131 yap\u0131n ve al\u0131n, SMS mesajlar\u0131 g\u00f6nderin ve 2 y\u00f6nl\u00fc senkronizasyon ile manuel g\u00f6revlerde zaman kazan\u0131n. <\/p>\n<\/div><\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div><\/div>\n\n\n\n
\n
\n
\n
\"\"<\/figure>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n
\n
\u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n\n\n\n
\u00dccretsiz Deneyin<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
\n
\n

Taraf\u0131ndan yap\u0131lm\u0131\u015ft\u0131r<\/p>\n\n\n\n

\n
\n
\"\"<\/figure>\n<\/div>\n\n\n\n
\n

CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

\n

Kategori<\/p>\n\n\n\n

\n

Yard\u0131m Masas\u0131 Yaz\u0131l\u0131m\u0131<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

\n

\u015eunun i\u00e7in kullan\u0131n<\/p>\n\n\n\n

\n

M\u00fc\u015fteri Deste\u011fi<\/p>\n\n\n\n

\u00c7a\u011fr\u0131 ve Bilet Y\u00f6netimi<\/p>\n\n\n\n

\u0130\u015f Ak\u0131\u015f\u0131 Otomasyonu<\/p>\n\n\n\n

M\u00fc\u015fteri Ba\u011fl\u0131l\u0131\u011f\u0131<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

\n

Kullan\u0131c\u0131lar<\/p>\n\n\n\n

\n

Destek Temsilcileri<\/p>\n\n\n\n

G\u00f6zetmenler<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

\n

Binlerce Ki\u015finin G\u00fcvendi\u011fi<\/p>\n\n\n\n

\n
\n
\"\"<\/figure>\n<\/div>\n\n\n\n
\n

1,480 G2 hakk\u0131ndaki yorumlar<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

\n
\n
\n
\n

4,000<\/code>+<\/p>\n\n\n\n

Memnun m\u00fc\u015fteriler<\/p>\n<\/div>\n\n\n\n

\n

160<\/code>+<\/p>\n\n\n\n

uluslararas\u0131 numaralar<\/p>\n<\/div>\n\n\n\n

\n

300<\/code>%<\/p>\n\n\n\n

G\u00fcnde daha fazla \u00e7a\u011fr\u0131<\/p>\n<\/div>\n\n\n\n

\n

50<\/code>%<\/p>\n\n\n\n

Daha d\u00fc\u015f\u00fck bekleme s\u00fcreleri<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

\n
\n
\n

CloudTalk’u Freshdesk ile Neden Entegre Etmelisiniz?<\/strong><\/h2>\n\n\n\n

Freshdesk telefon entegrasyonunu sadece birka\u00e7 t\u0131klamayla kurun ve sorunsuz arama, SMS ve ger\u00e7ek zamanl\u0131 destek talebi senkronizasyonu ile m\u00fc\u015fteri destek operasyonlar\u0131n\u0131z\u0131 kolayla\u015ft\u0131r\u0131n.<\/p>\n\n\n\n

CloudTalk, i\u015f ak\u0131\u015flar\u0131n\u0131 otomatikle\u015ftirerek, manuel g\u00f6revleri azaltarak ve geli\u015fmi\u015f VoIP \u00f6zellikleriyle temsilci verimlili\u011fini art\u0131rarak Freshdesk’i geli\u015ftirir. M\u00fc\u015fteri verilerinizi g\u00fcncel tutun, \u00e7a\u011fr\u0131 sonu\u00e7lar\u0131n\u0131 takip edin ve destek biletlerini zahmetsizce y\u00f6netin. <\/p>\n\n\n\n

Freshdesk nedir?<\/strong><\/p>\n\n\n\n

\u00d6nde gelen bir yard\u0131m masas\u0131 ve m\u00fc\u015fteri hizmetleri yaz\u0131l\u0131m\u0131 olan Freshdesk, i\u015fletmelerin m\u00fc\u015fteri etkile\u015fimlerini y\u00f6netmesine, biletlemeyi otomatikle\u015ftirmesine ve destek yan\u0131t s\u00fcrelerini iyile\u015ftirmesine olanak tan\u0131r.<\/p>\n\n\n\n

\n
\u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n<\/div>\n\n\n\n
<\/div>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n
\n
\n

CloudTalk ve Freshdesk Hangi Verileri Payla\u015f\u0131yor?<\/h2>\n\n\n\n
\n
\n
\n
\"\"<\/figure>\n\n\n\n

Freshdesk<\/p>\n<\/div>\n\n\n\n

<\/div>\n\n\n\n
\n
\"\"<\/figure>\n\n\n\n

CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

\n
\n
\n

CloudTalk s\u00fcre\u00e7leri<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

\u0130\u015f Ak\u0131\u015f\u0131 Eylemleri:Arama kayd\u0131, arama ba\u015flatma ve SMS mesaj\u0131 g\u00f6nderme i\u015flemlerini otomatikle\u015ftirin.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n\n
\n

\u0130\u015f Ak\u0131\u015f\u0131 Eylemleri<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

\n
\n
\n

Freshdesk & CloudTalk de\u011fi\u015fimi<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

\u0130leti\u015fim Bilgileri:Adlar\u0131, e-postalar\u0131, telefon numaralar\u0131n\u0131 ve m\u00fc\u015fteri aday\u0131 ayr\u0131nt\u0131lar\u0131n\u0131 sistemler aras\u0131nda senkronize edin.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n\n
\n

\u0130leti\u015fim Bilgileri<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Potansiyel M\u00fc\u015fteri ve Anla\u015fma Etkinli\u011fi:Etkinlikler, durumlar ve etiketlerle ilgili g\u00fcncellemeleri sorunsuz bir \u015fekilde payla\u015f\u0131n.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n\n
\n

Liderlik ve Anla\u015fma Etkinli\u011fi<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

\n
\n
\n

Freshdesk Ald\u0131<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

\u00c7a\u011fr\u0131 Verileri:Cevaps\u0131z \u00e7a\u011fr\u0131lar, s\u00fcreler, \u00e7a\u011fr\u0131 sonu\u00e7lar\u0131 ve g\u00fcnl\u00fckler Freshdesk ile senkronize edilir.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n\n
\n

\u00c7a\u011fr\u0131 Verileri<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Sesli Mesajlar ve Etiketler:\u0130zleme ve takip i\u00e7in ayr\u0131nt\u0131l\u0131 \u00e7a\u011fr\u0131 kay\u0131tlar\u0131na, sesli mesajlara ve etiketlere eri\u015fin.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n\n
\n

Sesli Mesajlar ve Etiketler<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

\n
\n
\n
\n
\"\"<\/figure>\n<\/div>\n\n\n\n
\n

Freshdesk CloudTalk ile nas\u0131l entegre edilir?<\/h2>\n\n\n\n
    \n
  1. CloudTalk Essential<\/strong> plan\u0131n\u0131z ve her iki ara\u00e7 i\u00e7in de y\u00f6netici eri\u015fiminiz<\/strong> oldu\u011fundan emin olun.<\/li>\n\n\n\n
  2. CloudTalk hesab\u0131n\u0131za<\/strong> giri\u015f yap\u0131n ve Ayarlar > Entegrasyonlar<\/strong> b\u00f6l\u00fcm\u00fcne gidin.<\/li>\n\n\n\n
  3. Entegrasyon listesinden Freshdesk<\/strong> ‘i se\u00e7in ve “Entegrasyon Ekle “<\/strong>ye t\u0131klay\u0131n.<\/li>\n\n\n\n
  4. Freshdesk API Anahtar\u0131n\u0131z\u0131 ve Etki Alan\u0131 URL’nizi<\/strong> girin, ard\u0131ndan G\u00f6nder’<\/strong>e t\u0131klay\u0131n.<\/li>\n\n\n\n
  5. \u0130stendi\u011finde Freshdesk hesab\u0131n\u0131zda<\/strong> oturum a\u00e7\u0131n ve veri eri\u015fimini yetkilendirin.<\/li>\n\n\n\n
  6. Arama kayd\u0131, bilet olu\u015fturma ve veri senkronizasyonu<\/strong> i\u00e7in ayarlar\u0131n\u0131z\u0131 yap\u0131land\u0131r\u0131n.<\/li>\n\n\n\n
  7. Freshdesk ve CloudTalk adland\u0131rma kurallar\u0131na<\/strong> uyarak \u00f6zel alanlar\u0131<\/strong> e\u015fle\u015ftirin.<\/li>\n<\/ol>\n\n\n\n
    \n
    \u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n\n\n\n
    \u00dccretsiz Deneyin<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
    \n
    \n
    \n

    D\u00fcnya \u00c7ap\u0131ndaki M\u00fc\u015fterilerimiz Ne Diyor?<\/h2>\n\n\n\n

    M\u00fc\u015fteri odakl\u0131l\u0131k, yapt\u0131\u011f\u0131m\u0131z her \u015fey i\u00e7in temel bir dayanakt\u0131r. \u0130ster m\u00fc\u015fterilerinize yard\u0131mc\u0131 olun, ister bir anla\u015fmay\u0131 kapatmak i\u00e7in ileti\u015fime ge\u00e7in, ba\u015far\u0131l\u0131 olmak i\u00e7in ihtiyac\u0131n\u0131z olan t\u00fcm ara\u00e7lara ve deste\u011fe sahip olman\u0131za yard\u0131mc\u0131 oluyoruz. Ama bunu bizden almay\u0131n. \u0130\u015fte CloudTalk’un mutlu m\u00fc\u015fterilerinin s\u00f6yledikleri! <\/p>\n\n\n\n

    \n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n

    1,480 G2 hakk\u0131ndaki yorumlar<\/p>\n<\/div>\n<\/div>\n\n\n\n

    \n
    \u0130leti\u015fim sat\u0131\u015f<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
    \n
    \n
    \n
    \n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n

    So\u011fuk arama i\u015f geli\u015ftirme s\u00fcresindeki ertelemeyi ortadan kald\u0131rd\u0131\u011f\u0131 i\u00e7in ak\u0131ll\u0131 \u00e7eviriciyi seviyorum. Ayr\u0131ca yak\u0131n zamanda yapay zekal\u0131 not tutucuyu da denedim ve elle not yazma ihtiyac\u0131n\u0131 ortadan kald\u0131rd\u0131\u011f\u0131 i\u00e7in onu da sat\u0131n alaca\u011f\u0131m. \u00c7ok da isabetliydi! <\/p>\n\n\n\n

    Daha fazla bilgi edinin<\/a><\/p>\n\n\n\n

    \n
    \n
    \n
    \"\"<\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n
    \n

    Craig H.<\/strong> \"\"\/Kurucu Ortak<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

    \n
    \n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n

    \u0130\u015fletmemiz i\u00e7in \u00e7ok acil hatlara ihtiyac\u0131m\u0131z vard\u0131 ve ekip bunu bizim i\u00e7in sadece bir i\u015f g\u00fcn\u00fc i\u00e7inde \u00e7\u00f6zd\u00fc. Her \u015fey entegre edildi ve hemen kuruldu, ekibimizin hemen destek sunmas\u0131 i\u00e7in haz\u0131rd\u0131. <\/p>\n\n\n\n

    Daha fazla bilgi edinin<\/a><\/p>\n\n\n\n

    \n
    \n
    \n
    \"\"<\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n
    \n

    Carlotta B.<\/strong> \"\"\/Proje Y\u00f6neticisi<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

    \n
    \n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n

    Kullan\u0131m\u0131 kolay. Deste\u011fin h\u0131zl\u0131 ve net bir \u015fekilde daha zor mekanizmalar\u0131 anlamama yard\u0131mc\u0131 olmas\u0131n\u0131 seviyorum. API arac\u0131l\u0131\u011f\u0131yla inhousing uygulamam\u0131zla entegrasyon, SMS hat\u0131rlat\u0131c\u0131lar\u0131 gibi otomasyonlara da olanak sa\u011flad\u0131. <\/p>\n\n\n\n

    Daha fazla bilgi edinin<\/a><\/p>\n\n\n\n

    \n
    \n
    \n
    \"\"<\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n
    \n

    Daniel S.<\/strong> \"\"\/M\u00fc\u015fteri Destek Uzman\u0131<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

    \n
    \n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n

    Kullan\u0131m\u0131 basittir, temiz bir aray\u00fcze sahiptir ve d\u00fcnyan\u0131n bir\u00e7ok yerinden numaralar\u0131 kullanmak i\u00e7in bir\u00e7ok se\u00e7enek sunar. WhatsApp ve Telegram gibi mesajla\u015fma platformlar\u0131nda hesap a\u00e7mak i\u00e7in de harika bir ara\u00e7t\u0131r. <\/p>\n\n\n\n

    Daha fazla bilgi edinin<\/a><\/p>\n\n\n\n

    \n
    \n
    \n
    \"\"<\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n
    \n

    Ivan M.<\/strong> \"\"\/Gelir Sistemi Uzman\u0131<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

    \n
    \n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n

    \u00c7a\u011fr\u0131 panosu ve raporlama yap\u0131s\u0131, kampanya bazl\u0131 raporlamay\u0131 da destekledi\u011fi i\u00e7in kusursuz. ISDR’lere arayan kimlikleri tahsis edebiliyoruz, b\u00f6ylece ger\u00e7ek zamanl\u0131 olarak gerekti\u011finde bunlar\u0131 kullanmay\u0131 kolayla\u015ft\u0131r\u0131yoruz… <\/p>\n\n\n\n

    Daha fazla bilgi edinin<\/a><\/p>\n\n\n\n

    \n
    \n
    \n
    \"\"<\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n
    \n

    Arun S<\/strong> \"\"\/K\u0131demli M\u00fcd\u00fcr<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

    \n
    \n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n

    Bizim i\u00e7in CloudTalk kullanman\u0131n en \u00f6nemli avantaj\u0131 ki\u015fileri kaydetmek. Binlerce ki\u015finin ileti\u015fim kurdu\u011fu bir i\u015fletmeyiz, bu nedenle \u00e7a\u011fr\u0131lar\u0131 almadan \u00f6nce kimin arad\u0131\u011f\u0131n\u0131 g\u00f6rmek b\u00fcy\u00fck bir destek. Ayr\u0131ca takip i\u00e7in ayr\u0131nt\u0131l\u0131 analitiklere sahip. <\/p>\n\n\n\n

    Daha fazla bilgi edinin<\/a><\/p>\n\n\n\n

    \n
    \n
    \n
    \"\"<\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n
    \n

    Joe P.<\/strong> \"\"\/Hesap Y\u00f6neticisi<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

    <\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
    \n
    \n
    \n
    \n
    \n
    \n

    Freshdesk’te Arama Nas\u0131l Ayarlan\u0131r?<\/h2>\n\n\n\n
      \n
    1. Y\u00f6netici eri\u015fimine sahip bir Freshdesk Destek Plan\u0131n\u0131z ve CloudTalk Essential aboneli\u011finiz oldu\u011fundan emin olun.<\/li>\n\n\n\n
    2. CloudTalk hesab\u0131n\u0131za giri\u015f yap\u0131n ve Ayarlar > Entegrasyonlar b\u00f6l\u00fcm\u00fcne gidin.<\/li>\n\n\n\n
    3. Entegrasyon listesinden Freshdesk’i se\u00e7in ve “Entegrasyon Ekle “ye t\u0131klay\u0131n.<\/li>\n\n\n\n
    4. Freshdesk API Anahtar\u0131n\u0131z\u0131 ve Etki Alan\u0131 URL’nizi girin, ard\u0131ndan G\u00f6nder’e t\u0131klay\u0131n.<\/li>\n\n\n\n
    5. Freshdesk’te Ayarlar > Ses > Arama Ayarlar\u0131’na gidin ve varsay\u0131lan arama sa\u011flay\u0131c\u0131n\u0131z olarak CloudTalk’u se\u00e7in.<\/li>\n\n\n\n
    6. Freshdesk’te herhangi bir Ki\u015fi, Bilet veya M\u00fc\u015fteri Profili a\u00e7\u0131n.<\/li>\n\n\n\n
    7. Sa\u011f taraftaki panelde CloudTalk CTI widget’\u0131n\u0131 bulun.<\/li>\n\n\n\n
    8. Do\u011frudan Freshdesk’ten arama yapmaya ve SMS g\u00f6ndermeye ba\u015flay\u0131n!<\/li>\n<\/ol>\n\n\n\n
      \n
      \u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n\n\n\n
      \u00dccretsiz Deneyin<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
      \n
      \"\"<\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
      \n
      \n

      Freshdesk Telefon Entegrasyonunun Faydalar\u0131<\/h2>\n\n\n\n
      \n
      \n
      \"\"<\/figure>\n\n\n\n

      Otomatik \u00c7a\u011fr\u0131 ve Bilet Senkronizasyonu<\/h3>\n\n\n\n

      Manuel \u00e7aba harcamadan her \u00e7a\u011fr\u0131n\u0131n Freshdesk’te belgelendi\u011finden emin olun. CloudTalk, \u00e7a\u011fr\u0131lar\u0131, sesli mesajlar\u0131 ve cevaps\u0131z \u00e7a\u011fr\u0131lar\u0131, arayan ayr\u0131nt\u0131lar\u0131, zaman damgalar\u0131 ve \u00e7a\u011fr\u0131 s\u00fcresi dahil olmak \u00fczere otomatik olarak bilet olarak kaydeder ve m\u00fc\u015fteri destek ekipleri i\u00e7in sorunsuz izleme sa\u011flar. <\/p>\n<\/div>\n\n\n\n

      \n
      \"\"<\/figure>\n\n\n\n

      Daha H\u0131zl\u0131 M\u00fc\u015fteri Etkile\u015fimi i\u00e7in Click-to-Call<\/h3>\n\n\n\n

      CloudTalk’un do\u011frudan Freshdesk i\u00e7erisindeki t\u0131kla-\u00e7a\u011f\u0131r i\u015flevselli\u011fi ile verimlili\u011fi art\u0131r\u0131n. Temsilciler tek bir t\u0131klama ile \u00e7a\u011fr\u0131 ba\u015flatabilir, yan\u0131t s\u00fcrelerini k\u0131salt\u0131r ve destek i\u015f ak\u0131\u015flar\u0131n\u0131 d\u00fczenlerken her etkile\u015fimin kayd\u0131n\u0131 tek bir platformda tutabilir. <\/p>\n<\/div>\n<\/div>\n\n\n\n

      <\/div>\n\n\n\n
      \n
      \n
      \"\"<\/figure>\n\n\n\n

      Veri Do\u011frulu\u011fu i\u00e7in \u0130ki Y\u00f6nl\u00fc \u0130leti\u015fim Senkronizasyonu<\/h3>\n\n\n\n

      M\u00fc\u015fteri bilgilerini Freshdesk ve CloudTalk’ta g\u00fcncel tutun. Her iki sistemdeki ileti\u015fim bilgilerinde yap\u0131lan t\u00fcm de\u011fi\u015fiklikler otomatik olarak senkronize edilir ve destek ekibinizin ki\u015fiselle\u015ftirilmi\u015f hizmet i\u00e7in her zaman en son m\u00fc\u015fteri bilgilerine sahip olmas\u0131n\u0131 sa\u011flar. <\/p>\n<\/div>\n\n\n\n

      \n
      \"\"<\/figure>\n\n\n\n

      \u00d6zelle\u015ftirilebilir \u00c7a\u011fr\u0131 Y\u00f6nlendirme ve Bilet Atama<\/h3>\n\n\n\n

      Cevaps\u0131z \u00e7a\u011fr\u0131lar\u0131 Freshdesk i\u00e7indeki belirli temsilcilere veya ekiplere atayarak destek i\u015f ak\u0131\u015flar\u0131n\u0131 optimize edin. \u00c7a\u011fr\u0131lar\u0131n do\u011fru departmana ula\u015fmas\u0131n\u0131 sa\u011flamak, \u00e7\u00f6z\u00fcm s\u00fcrelerini iyile\u015ftirmek ve m\u00fc\u015fteri deneyimini geli\u015ftirmek i\u00e7in y\u00f6nlendirme kurallar\u0131 tan\u0131mlay\u0131n. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

      \n
      \n
      \n

      Freshdesk Entegrasyonu ve CloudTalk’a Genel Bak\u0131\u015f<\/h2>\n\n\n\n
      \n