{"id":209877,"date":"2024-04-11T10:44:04","date_gmt":"2024-04-11T08:44:04","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/entegre-cagri-merkezi-yazilimi\/freshservice-icin-cagri-merkezi-entegrasyonu\/"},"modified":"2025-04-15T12:44:08","modified_gmt":"2025-04-15T10:44:08","slug":"freshservice-icin-cagri-merkezi-entegrasyonu","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/tr\/freshservice-icin-cagri-merkezi-entegrasyonu\/","title":{"rendered":"Freshservice Telefon Sistemi Entegrasyonu"},"content":{"rendered":"\n
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\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n

Freshservice Telefon Sistemi Entegrasyonu<\/p>\n<\/div><\/div>\n\n\n\n

Freshservice i\u00e7in \u00c7a\u011fr\u0131 Merkezi<\/h1>\n\n\n\n

BT hizmet masan\u0131z\u0131n g\u00fcc\u00fcn\u00fc ve g\u00fc\u00e7l\u00fc arama \u00f6zelliklerini CloudTalk’un Freshservice VoIP Entegrasyonu ile birle\u015ftirin. \u00c7a\u011fr\u0131 yap\u0131n ve al\u0131n, SMS mesajlar\u0131 g\u00f6nderin ve 2 y\u00f6nl\u00fc senkronizasyon ile manuel g\u00f6revlerde zaman kazan\u0131n. <\/p>\n<\/div><\/div>\n\n\n\n

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\u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n\n\n\n
\u00dccretsiz Deneyin<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Taraf\u0131ndan yap\u0131lm\u0131\u015ft\u0131r<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kategori<\/p>\n\n\n\n

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Yard\u0131m Masas\u0131<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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\u015eunun i\u00e7in kullan\u0131n<\/p>\n\n\n\n

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M\u00fc\u015fteri Deste\u011fi<\/p>\n\n\n\n

\u00c7a\u011fr\u0131 G\u00fcnl\u00fc\u011f\u00fc<\/p>\n\n\n\n

\u0130\u015f Ak\u0131\u015f\u0131 Otomasyonu<\/p>\n\n\n\n

Olay Y\u00f6netimi<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Kullan\u0131c\u0131lar<\/p>\n\n\n\n

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BT Destek Ekipleri<\/p>\n\n\n\n

Hizmet Masas\u0131 Temsilcileri<\/p>\n\n\n\n

G\u00f6zetmenler<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Binlerce Ki\u015finin G\u00fcvendi\u011fi<\/p>\n\n\n\n

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\"\"<\/figure>\n<\/div>\n\n\n\n
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1,480 G2 hakk\u0131ndaki yorumlar<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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1200<\/code><\/p>\n\n\n\n

D\u00fcnya genelindeki \u015firketler<\/p>\n<\/div>\n\n\n\n

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82<\/code>%<\/p>\n\n\n\n

\u00c7a\u011fr\u0131 hacminde art\u0131\u015f<\/p>\n<\/div>\n\n\n\n

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23<\/code>%<\/p>\n\n\n\n

Daha az cevaps\u0131z arama<\/p>\n<\/div>\n\n\n\n

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1326<\/code>\u20ac<\/p>\n\n\n\n

Y\u0131ll\u0131k tasarruf<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Freshservice Telefon Entegrasyonunun Faydalar\u0131<\/h2>\n\n\n\n
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\u00c7a\u011fr\u0131lar\u0131 Destek Biletlerine D\u00f6n\u00fc\u015ft\u00fcr\u00fcn<\/strong><\/strong><\/h3>\n\n\n\n

Gelen ve giden her aramay\u0131 otomatik olarak Freshservice bileti olarak kaydedin. \u00c7a\u011fr\u0131 ayr\u0131nt\u0131lar\u0131n\u0131, notlar\u0131 ve kay\u0131tlar\u0131 ger\u00e7ek zamanl\u0131 olarak yakalay\u0131n ve destek ekibinizin her m\u00fc\u015fteri etkile\u015fimi i\u00e7in tam i\u00e7eri\u011fe sahip olmas\u0131n\u0131 sa\u011flay\u0131n. <\/p>\n<\/div>\n\n\n\n

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Daha H\u0131zl\u0131 \u00c7\u00f6z\u00fcmler i\u00e7in Ak\u0131ll\u0131 \u00c7a\u011fr\u0131 Y\u00f6nlendirme<\/strong><\/strong><\/h3>\n\n\n\n

Otomatik \u00e7a\u011fr\u0131 da\u011f\u0131t\u0131m\u0131 ile verimlili\u011fi art\u0131r\u0131n. \u00c7a\u011fr\u0131lar\u0131 Freshservice destek talebi sahipliklerine, \u00f6ncelik seviyelerine veya \u00f6zel i\u015f ak\u0131\u015flar\u0131na g\u00f6re do\u011fru temsilcilere y\u00f6nlendirerek bekleme s\u00fcrelerini azalt\u0131n ve yan\u0131t oranlar\u0131n\u0131 iyile\u015ftirin. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u00c7a\u011fr\u0131 Tetikleyicileri ile \u0130\u015f Ak\u0131\u015flar\u0131n\u0131 Otomatikle\u015ftirin<\/strong><\/strong><\/h3>\n\n\n\n

Freshservice CloudTalk Entegrasyonu ile tekrarlayan g\u00f6revleri ortadan kald\u0131r\u0131n. Destek talebi durumlar\u0131n\u0131 g\u00fcncellemek, takip e-postalar\u0131 g\u00f6ndermek veya belirli ko\u015fullara g\u00f6re \u00e7a\u011fr\u0131lar\u0131 y\u00fckseltmek i\u00e7in tetikleyiciler kurarak destek operasyonlar\u0131n\u0131z\u0131 kolayla\u015ft\u0131r\u0131n. <\/p>\n<\/div>\n\n\n\n

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Sorunsuz Destek i\u00e7in M\u00fc\u015fteri Verilerini Senkronize Edin<\/strong><\/strong><\/h3>\n\n\n\n

Freshservice ve CloudTalk’u ger\u00e7ek zamanl\u0131 m\u00fc\u015fteri veri g\u00fcncellemeleri ile senkronize tutun. Temsilcilerin arayan ge\u00e7mi\u015fi, \u00f6nceki etkile\u015fimler ve destek bileti ayr\u0131nt\u0131lar\u0131 dahil olmak \u00fczere her zaman g\u00fcncel bilgilere sahip olmas\u0131n\u0131 sa\u011flayarak manuel veri giri\u015fini azalt\u0131n. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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CloudTalk’u Freshservice ile Neden Entegre Etmelisiniz?<\/h3>\n\n\n\n

BT hizmet y\u00f6netiminizi geli\u015ftirmek i\u00e7in Freshservice telefon entegrasyonunu zahmetsizce kurun. \u0130leti\u015fimi kolayla\u015ft\u0131rmak, \u00e7a\u011fr\u0131lar\u0131 kaydetmek ve m\u00fc\u015fteri etkile\u015fimlerini do\u011frudan platform \u00fczerinden takip etmek i\u00e7in CloudTalk’\u0131 Freshservice ile ba\u011flay\u0131n. Hizmet taleplerinin, biletlerin ve \u00e7a\u011fr\u0131 etkinliklerinin g\u00fcncel kalmas\u0131n\u0131 sa\u011flamak i\u00e7in ger\u00e7ek zamanl\u0131 senkronizasyon ile i\u015f ak\u0131\u015flar\u0131n\u0131 otomatikle\u015ftirin. \u00c7a\u011fr\u0131 kay\u0131tlar\u0131n\u0131 senkronize edin, m\u00fc\u015fteri etkile\u015fim ge\u00e7mi\u015fini g\u00f6r\u00fcnt\u00fcleyin, \u00e7a\u011fr\u0131lar\u0131 do\u011fru temsilcilere atay\u0131n ve yan\u0131t s\u00fcrelerini ve verimlili\u011fi iyile\u015ftirmek i\u00e7in ayr\u0131nt\u0131l\u0131 i\u00e7g\u00f6r\u00fclere eri\u015fin. Sorunsuz telefon \u00f6zellikleri ve veriye dayal\u0131 karar verme ile BT destek operasyonlar\u0131n\u0131 iyile\u015ftirin. Freshservice Nedir?<\/strong>Freshservice, i\u015fletmelerin operasyonlar\u0131n\u0131 kolayla\u015ft\u0131rmas\u0131na, olaylar\u0131 y\u00f6netmesine ve m\u00fc\u015fteri deste\u011fini geli\u015ftirmesine yard\u0131mc\u0131 olmak i\u00e7in tasarlanm\u0131\u015f bulut tabanl\u0131 bir BT hizmet y\u00f6netimi (ITSM) \u00e7\u00f6z\u00fcm\u00fcd\u00fcr.<\/p>\n\n\n\n

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\u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n\n\n\n
\u00dccretsiz Deneyin<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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CloudTalk ve Freshservice Hangi Verileri Payla\u015f\u0131yor?<\/h2>\n\n\n\n
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Freshservice<\/p>\n<\/div>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Freshservice \u015funlar\u0131 al\u0131r<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u00c7a\u011fr\u0131 Verileri: Cevaps\u0131z \u00e7a\u011fr\u0131lar\u0131, s\u00fcreleri ve \u00e7a\u011fr\u0131 sonu\u00e7lar\u0131n\u0131 Freshservice’te depolar.<\/p>\n<\/div>\n\n\n\n

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\u00c7a\u011fr\u0131 Verileri<\/p>\n<\/div>\n<\/div>\n\n\n\n

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G\u00f6rev ve Takipler: \u00c7a\u011fr\u0131 i\u00e7g\u00f6r\u00fclerini temel alarak Freshservice’te takip g\u00f6revleri olu\u015fturur.<\/p>\n<\/div>\n\n\n\n

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G\u00f6rev ve Takipler<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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CloudTalk s\u00fcre\u00e7leri<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u0130\u015f Ak\u0131\u015f\u0131 Eylemleri:Arama kayd\u0131, arama ba\u015flatma ve SMS mesaj\u0131 g\u00f6nderme i\u015flemlerini otomatikle\u015ftirin.<\/p>\n<\/div>\n\n\n\n

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\u0130\u015f Ak\u0131\u015f\u0131 Eylemleri<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Freshservice & CloudTalk de\u011fi\u015fimi<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Bilet G\u00fcncellemeleri: \u00c7a\u011fr\u0131 etkile\u015fimlerine g\u00f6re destek biletleri olu\u015fturur ve g\u00fcnceller.<\/p>\n<\/div>\n\n\n\n

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Bilet G\u00fcncellemeleri<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Kullan\u0131c\u0131 E\u015fle\u015ftirme: Freshservice kullan\u0131c\u0131lar\u0131n\u0131 \u00e7a\u011fr\u0131 atamalar\u0131 i\u00e7in CloudTalk temsilcileri ile e\u015fle\u015ftirir.<\/p>\n<\/div>\n\n\n\n

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Kullan\u0131c\u0131 E\u015fle\u015ftirme<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Freshservice CloudTalk ile nas\u0131l entegre edilir?<\/h2>\n\n\n\n
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  1. CloudTalk Essential<\/strong> plan\u0131n\u0131z ve her iki ara\u00e7 i\u00e7in de y\u00f6netici eri\u015fiminiz<\/strong> oldu\u011fundan emin olun.<\/li>\n\n\n\n
  2. CloudTalk hesab\u0131n\u0131za<\/strong> giri\u015f yap\u0131n ve Ayarlar > Entegrasyonlar<\/strong> b\u00f6l\u00fcm\u00fcne gidin.<\/li>\n\n\n\n
  3. Entegrasyon listesinden Freshservice<\/strong> ‘i se\u00e7in ve “Entegrasyon Ekle “<\/strong>ye t\u0131klay\u0131n.<\/li>\n\n\n\n
  4. \u0130stendi\u011finde Freshservice hesab\u0131n\u0131zda<\/strong> oturum a\u00e7\u0131n ve veri eri\u015fimini yetkilendirin.<\/li>\n\n\n\n
  5. Destek talebi otomasyonu, \u00e7a\u011fr\u0131 kayd\u0131 ve i\u015f ak\u0131\u015f\u0131 senkronizasyonu<\/strong> i\u00e7in ayarlar\u0131 yap\u0131land\u0131r\u0131n.<\/li>\n\n\n\n
  6. Freshservice ve CloudTalk veri formatlar\u0131n\u0131 hizalayarak \u00f6zel alanlar\u0131<\/strong> e\u015fle\u015ftirin.<\/li>\n<\/ol>\n\n\n\n
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    \u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n\n\n\n
    \u00dccretsiz Deneyin<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    M\u00fc\u015fterilerimizin bizi neden sevdi\u011fini \u00f6\u011frenin<\/h2>\n\n\n\n
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    Swille’in Destek Biletlerini nas\u0131l %50<\/strong> azaltt\u0131\u011f\u0131n\u0131 \u00f6\u011frenin<\/h5>\n\n\n\n
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    Hikayeyi Oku<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    CloudTalk, CRM ekibimizin teknik sorunlarla m\u00fccadele etmekten stratejik iyile\u015ftirmeler yapmaya ge\u00e7mesini sa\u011flad\u0131. Art\u0131k destek talepleri, d\u00fc\u015fen \u00e7a\u011fr\u0131lar veya ba\u011flant\u0131 sorunlar\u0131yla de\u011fil, yap\u0131land\u0131rmalarla ilgili. <\/p>\n\n\n\n

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    Mariana R.<\/p>\n\n\n\n

    \u00dcr\u00fcn M\u00fcd\u00fcr\u00fc<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Dentakay’ \u0131n<\/strong> \u00e7a\u011fr\u0131 hacmini nas\u0131l 2,5 kat<\/strong> art\u0131rd\u0131\u011f\u0131n\u0131 \u00f6\u011frenin<\/h5>\n\n\n\n
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    Hikayeyi Oku<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    Power Dialer \u00e7a\u011fr\u0131 hacmimizi y\u00f6netmek i\u00e7in ezber bozan bir \u00f6zellik oldu. Bu \u00f6zelli\u011fi uygulamaya ba\u015flad\u0131\u011f\u0131m\u0131zdan beri temsilcilerimizin yakla\u015f\u0131k %90’\u0131 aramay\u0131 otomatikle\u015ftirmek i\u00e7in bu \u00f6zelli\u011fi kullan\u0131yor ve zamandan tasarruf ediyor. G\u00fc\u00e7l\u00fc \u00e7evirici, hem yeni hem de eski m\u00fc\u015fteri adaylar\u0131yla ilgilenmeyi kolayla\u015ft\u0131r\u0131yor. B\u00fcy\u00fcmemiz i\u00e7in \u00e7ok \u00f6nemliydi – \u00e7a\u011fr\u0131 hacmimiz sadece 8 ayda 2,5 kat artt\u0131. <\/p>\n\n\n\n

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    <\/div><\/div>\n\n\n\n
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    Ahmed A.<\/p>\n\n\n\n

    Veri Y\u00f6netimi ve Raporlama Uzman\u0131<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Capitalo’nun yapay zeka ile<\/strong> verimlili\u011fi nas\u0131l %83,3<\/strong> art\u0131rd\u0131\u011f\u0131n\u0131 \u00f6\u011frenin<\/h5>\n\n\n\n
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    Hikayeyi Oku<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    CloudTalk’\u0131n yapay zeka konu\u015fma zekas\u0131 verimlili\u011fimizi b\u00fcy\u00fck \u00f6l\u00e7\u00fcde art\u0131rd\u0131. \u00c7a\u011fr\u0131 kalitesi analiz s\u00fcresini g\u00fcnde 2 saatten 20 dakikaya indirdik ve yanl\u0131\u015f hedeflenen m\u00fc\u015fteri adaylar\u0131n\u0131 %24 oran\u0131nda azaltarak pazarlar aras\u0131nda tutarl\u0131l\u0131\u011f\u0131 korurken stratejik b\u00fcy\u00fcmeye odaklanmam\u0131z\u0131 sa\u011flad\u0131k. <\/p>\n\n\n\n

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    <\/div><\/div>\n\n\n\n
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    Sara Konickova<\/p>\n\n\n\n

    Sat\u0131\u015f Operasyonlar\u0131 M\u00fcd\u00fcr\u00fc<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n