{"id":209805,"date":"2024-04-11T10:41:38","date_gmt":"2024-04-11T08:41:38","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/entegre-cagri-merkezi-yazilimi\/intercom-icin-cagri-merkezi-entegrasyonu\/"},"modified":"2025-01-10T20:16:04","modified_gmt":"2025-01-10T18:16:04","slug":"intercom-icin-cagri-merkezi-entegrasyonu","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/tr\/intercom-icin-cagri-merkezi-entegrasyonu\/","title":{"rendered":"\u0130nterkom \u00c7a\u011fr\u0131 Merkezi Yaz\u0131l\u0131m Entegrasyonu"},"content":{"rendered":"\n
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\u0130nterkom VoIP Entegrasyonu<\/p>\n<\/div><\/div>\n\n\n\n

\u0130nterkom i\u00e7in \u00c7a\u011fr\u0131 Merkezi <\/h1>\n\n\n\n

CloudTalk’un Intercom entegrasyonu ile aramalar, e-postalar ve sohbet dahil olmak \u00fczere t\u00fcm kanallar\u0131n\u0131zda m\u00fc\u015fterilere daha verimli bir \u015fekilde ula\u015f\u0131n. Aramalar yap\u0131n, SMS mesajlar\u0131 g\u00f6nderin, i\u015f ak\u0131\u015flar\u0131n\u0131 otomatikle\u015ftirin ve 2 y\u00f6nl\u00fc senkronizasyon ile sat\u0131\u015f ve destek ekiplerini sorunsuz bir \u015fekilde hizalay\u0131n. <\/p>\n<\/div><\/div>\n\n\n\n

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\u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n\n\n\n
\u00dccretsiz Deneyin<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Taraf\u0131ndan yap\u0131lm\u0131\u015ft\u0131r<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kategori<\/p>\n\n\n\n

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Di\u011fer<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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\u015eunun i\u00e7in kullan\u0131n<\/p>\n\n\n\n

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Sat\u0131\u015f<\/p>\n\n\n\n

Destek<\/p>\n\n\n\n

\u00dcretkenlik<\/p>\n\n\n\n

Kur\u015fun \u00dcretimi<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Kullan\u0131c\u0131lar<\/p>\n\n\n\n

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Ajanlar<\/p>\n\n\n\n

G\u00f6zetmenler<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Binlerce Ki\u015finin G\u00fcvendi\u011fi<\/p>\n\n\n\n

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1,480 G2 hakk\u0131ndaki yorumlar<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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4,000<\/code>+<\/p>\n\n\n\n

Memnun m\u00fc\u015fteriler<\/p>\n<\/div>\n\n\n\n

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160<\/code>+<\/p>\n\n\n\n

uluslararas\u0131 numaralar<\/p>\n<\/div>\n\n\n\n

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300<\/code>%<\/p>\n\n\n\n

G\u00fcnde daha fazla \u00e7a\u011fr\u0131<\/p>\n<\/div>\n\n\n\n

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50<\/code>%<\/p>\n\n\n\n

Daha d\u00fc\u015f\u00fck bekleme s\u00fcreleri<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Neden Intercom’u CloudTalk ile Entegre Etmelisiniz?<\/h2>\n\n\n\n

Tutarl\u0131 marka sesi ve hizmet kalitesi ile m\u00fc\u015fteri ileti\u015fiminize merkezi bir yakla\u015f\u0131m olu\u015fturun. Aramalar\u0131 olay olarak m\u0131 yoksa g\u00f6r\u00fc\u015fme olarak m\u0131 kaydedece\u011finizi se\u00e7in, tekrarlayan g\u00f6revleri en aza indirmek i\u00e7in i\u015f ak\u0131\u015f\u0131 otomasyonu kurun ve senkronizasyon i\u00e7in \u00f6zel kurallarla ihtiya\u00e7 duyabilece\u011finiz t\u00fcm m\u00fc\u015fteri bilgilerine an\u0131nda eri\u015fin. \u0130nterkom Nedir?<\/strong> Intercom, 30.000’den fazla \u015firketin g\u00fcvendi\u011fi lider bir m\u00fc\u015fteri mesajla\u015fma platformudur. Canl\u0131 sohbet, e-posta ve daha fazlas\u0131 arac\u0131l\u0131\u011f\u0131yla sorunsuz m\u00fc\u015fteri etkile\u015fimlerini destekleyerek ekiplerin destek deneyimlerini geli\u015ftirmelerini ve memnuniyeti art\u0131rmalar\u0131n\u0131 sa\u011flar. <\/p>\n\n\n\n

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\u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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\u0130nterkom \u00c7a\u011fr\u0131 Merkezi Entegrasyonunun Faydalar\u0131<\/h2>\n\n\n\n
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Sat\u0131\u015flar\u0131 H\u0131zland\u0131r\u0131n<\/h3>\n\n\n\n

Sekmeler aras\u0131nda ge\u00e7i\u015f yapmak yerine, Intercom entegrasyonu gerisini hallederken temsilcilerinizin en iyi yapt\u0131klar\u0131 i\u015fe odaklanmas\u0131na izin verin. Her g\u00fcn 3 kat daha fazla potansiyel m\u00fc\u015fteriye ula\u015fmak i\u00e7in CloudTalk’un T\u0131kla-Ara \u00f6zelli\u011fi ile aramalar\u0131 yan\u0131tlay\u0131n, konu\u015fmalar\u0131 takip edin ve ki\u015filerinizden an\u0131nda Power Dialing kampanyalar\u0131n\u0131z\u0131 doldurun. <\/p>\n<\/div>\n\n\n\n

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\u0130\u015f Ak\u0131\u015flar\u0131n\u0131 Otomatikle\u015ftirin<\/h3>\n\n\n\n

Takipleri planlamak, SMS mesajlar\u0131 g\u00f6ndermek veya anla\u015fma olu\u015fturmak gibi tekrarlayan eylemler i\u00e7in \u00f6zel kural setleri ve tetikleyiciler ayarlay\u0131n. Otomatik bildirimlerle t\u00fcm sorumluluklar\u0131n\u0131zdan haberdar olun ve hem \u015firkete hem de m\u00fc\u015fterilere de\u011fer katmak i\u00e7in hi\u00e7bir f\u0131rsat\u0131n g\u00f6zden ka\u00e7mamas\u0131n\u0131 sa\u011flay\u0131n. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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Verileri Senkronize Et<\/h3>\n\n\n\n

Intercom \u00e7a\u011fr\u0131 merkezi entegrasyonu arac\u0131l\u0131\u011f\u0131yla ger\u00e7ek zamanl\u0131, iki y\u00f6nl\u00fc senkronizasyon ile manuel veri giri\u015fini ortadan kald\u0131r\u0131n ve yinelenen kay\u0131tlar\u0131 \u00f6nleyin. \u00c7a\u011fr\u0131lar i\u00e7in destek taleplerini otomatik olarak kaydedin, ileti\u015fim bilgilerini senkronize edin ve destek ekibinizin daha sorunsuz i\u015f ak\u0131\u015flar\u0131 i\u00e7in her zaman g\u00fcncel bilgilerle \u00e7al\u0131\u015fmas\u0131n\u0131 sa\u011flay\u0131n. <\/p>\n<\/div>\n\n\n\n

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Daha \u0130yi Kararlar Al\u0131n<\/h3>\n\n\n\n

M\u00fc\u015fteri etkile\u015fimlerini daha iyi anlamak i\u00e7in ayr\u0131nt\u0131l\u0131 analizlere, \u00e7a\u011fr\u0131 kay\u0131tlar\u0131na ve notlara eri\u015fin. Trendleri ve ortak konular\u0131 belirlemek i\u00e7in CloudTalk’un Diyalo\u011fa Dayal\u0131 Zeka i\u00e7g\u00f6r\u00fclerinden yararlan\u0131n. M\u00fc\u015fteri memnuniyetini art\u0131r\u0131rken ki\u015fiselle\u015ftirilmi\u015f destek sunun ve karar verme s\u00fcrecini iyile\u015ftirin. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Intercom CloudTalk ile Nas\u0131l Entegre Edilir?<\/h2>\n\n\n\n
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  1. Hem CloudTalk hem de Intercom’ a Y\u00f6netici eri\u015fiminiz<\/strong> oldu\u011fundan emin olun.<\/li>\n\n\n\n
  2. CloudTalk Kontrol Panelinizde <\/strong>oturum a\u00e7\u0131n ve Ayarlar > Entegrasyonlar<\/strong> b\u00f6l\u00fcm\u00fcne gidin.<\/li>\n\n\n\n
  3. Entegrasyonlar listesinde Intercom <\/strong>‘u bulun ve “+Entegrasyon Ekle<\/strong> “ye t\u0131klay\u0131n.<\/li>\n\n\n\n
  4. \u0130stendi\u011finde Intercom’unuzda oturum a\u00e7arak entegrasyonun kimli\u011fini do\u011frulay\u0131n.<\/li>\n\n\n\n
  5. Arama kayd\u0131, cevaps\u0131z aramalar, \u00e7al\u0131\u015fma saatleri ve senkronizasyon i\u00e7in tercihleri ayarlay\u0131n.<\/li>\n\n\n\n
  6. Ayarlar\u0131n\u0131z\u0131 kaydedin ve entegrasyonu etkinle\u015ftirin.<\/li>\n\n\n\n
  7. Ki\u015fileri senkronize etmeye, aramalar\u0131 kaydetmeye ve i\u015f ak\u0131\u015flar\u0131n\u0131 sorunsuz bir \u015fekilde otomatikle\u015ftirmeye ba\u015flay\u0131n.<\/li>\n<\/ol>\n\n\n\n
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    \u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n\n\n\n
    \u00dccretsiz Deneyin<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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    Intercom’da Arama Nas\u0131l Ayarlan\u0131r?<\/h2>\n\n\n\n
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    1. Intercom hesab\u0131n\u0131za giri\u015f yap\u0131n ve Intercom Marketplace<\/strong>‘e gidin.<\/li>\n\n\n\n
    2. “CloudTalk”<\/strong> i\u00e7in arama yap\u0131n ve “Uygulamay\u0131 Y\u00fckle<\/strong> “<\/strong> ye t\u0131klay\u0131n.<\/li>\n\n\n\n
    3. CloudTalk’u yetkilendirmek ve hesab\u0131n\u0131za eri\u015fim izni vermek i\u00e7in ad\u0131mlar\u0131 izleyin.<\/li>\n\n\n\n
    4. \u0130nterkom > Ayarlar > Arama Entegrasyon Ayarlar\u0131<\/strong> b\u00f6l\u00fcm\u00fcne gidin.<\/li>\n\n\n\n
    5. Ayarlar\u0131n\u0131z\u0131n CloudTalk’ta tan\u0131mlanan kurallarla e\u015fle\u015fti\u011finden emin olun<\/li>\n\n\n\n
    6. Tek dokunu\u015fla aramalar i\u00e7in Chrome i\u00e7in Click-to-Call uzant\u0131s\u0131n\u0131<\/strong> etkinle\u015ftirin.<\/li>\n\n\n\n
    7. “Kaydet ” <\/strong>e t\u0131klay\u0131n ve CloudTalk’un Intercom entegrasyonunun t\u00fcm kapsam\u0131n\u0131n keyfini \u00e7\u0131kar\u0131n.<\/li>\n<\/ol>\n\n\n\n
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      \u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n\n\n\n
      \u00dccretsiz Deneyin<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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      \u0130nterkom Telefon Entegrasyonu Hangi Verileri Payla\u015f\u0131r?<\/h2>\n\n\n\n
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      \u0130ntercom<\/p>\n<\/div>\n\n\n\n

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      CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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      CloudTalk \u015funlar\u0131 al\u0131r<\/p>\n<\/div>\n<\/div>\n\n\n\n

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      Konu\u015fma Verileri:CloudTalk’a aktar\u0131lan yeni ve mevcut konu\u015fmalar.<\/p>\n<\/div>\n\n\n\n

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      G\u00f6r\u00fc\u015fme Detaylar\u0131<\/p>\n<\/div>\n<\/div>\n\n\n\n

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      \u0130\u015f Ak\u0131\u015f\u0131 Eylemleri:\u00c7a\u011fr\u0131lar\u0131 g\u00fcnl\u00fc\u011fe kaydetmek, cevaps\u0131z \u00e7a\u011fr\u0131lar\u0131 atamak ve takip g\u00f6revleri olu\u015fturmak i\u00e7in otomatik tetikleyiciler.<\/p>\n<\/div>\n\n\n\n

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      \u0130\u015f Ak\u0131\u015f\u0131 Otomasyonu<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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      \u0130nterkom ve CloudTalk de\u011fi\u015fimi<\/p>\n<\/div>\n<\/div>\n\n\n\n

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      \u0130leti\u015fim Bilgileri:\u0130simler, telefon numaralar\u0131 ve e-posta adresleri.<\/p>\n<\/div>\n\n\n\n

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      \u0130leti\u015fim Bilgileri<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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      Dahili telefon al\u0131r<\/p>\n<\/div>\n<\/div>\n\n\n\n

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      \u00c7a\u011fr\u0131 Verileri:S\u00fcre, sonu\u00e7lar ve kay\u0131tlar.<\/p>\n<\/div>\n\n\n\n

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      <\/strong>\u00c7a\u011fr\u0131 Ge\u00e7mi\u015fi<\/p>\n<\/div>\n<\/div>\n\n\n\n

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      SMS Verileri: Zaman damgalar\u0131 da dahil olmak \u00fczere g\u00f6nderilen ve al\u0131nan mesajlar.<\/p>\n<\/div>\n\n\n\n

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      SMS Kay\u0131tlar\u0131<\/p>\n<\/div>\n<\/div>\n\n\n\n

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      Etiketler ve Notlar: \u00c7a\u011fr\u0131 etiketleri, notlar ve \u00f6zel \u00f6znitelikler (\u00f6rne\u011fin, Intercom’daki \u00f6zniteliklere atanan \u00e7a\u011fr\u0131 kimlikleri).<\/p>\n<\/div>\n\n\n\n

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      Metadata<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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      Intercom \u0130leti\u015fim Merkeziniz i\u00e7in Neden CloudTalk’u Se\u00e7melisiniz?<\/h2>\n\n\n\n
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