{"id":209792,"date":"2024-04-11T10:41:25","date_gmt":"2024-04-11T08:41:25","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/entegre-cagri-merkezi-yazilimi\/zendesk-icin-cagri-merkezi-entegrasyonu\/"},"modified":"2024-12-27T19:32:00","modified_gmt":"2024-12-27T17:32:00","slug":"zendesk-icin-cagri-merkezi-entegrasyonu","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/tr\/zendesk-icin-cagri-merkezi-entegrasyonu\/","title":{"rendered":"Zendesk Telefon Sistemi Entegrasyonu"},"content":{"rendered":"\n
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Zendesk Telefon Sistemi Entegrasyonu<\/p>\n\n\n\n

Zendesk i\u00e7in \u00c7a\u011fr\u0131 Merkezi<\/h1>\n\n\n\n

Zendesk telefon entegrasyonu ile geni\u015f \u00f6l\u00e7ekte y\u00fcksek kaliteli m\u00fc\u015fteri deste\u011fi deneyimleri sunun. Do\u011frudan Zendesk’te \u00e7a\u011fr\u0131 yap\u0131n ve al\u0131n ve i\u00e7eri\u011fe duyarl\u0131, 2 y\u00f6nl\u00fc senkronizasyon ile \u00e7a\u011fr\u0131 kayd\u0131n\u0131z\u0131 ve ki\u015fi y\u00f6netiminizi otomatikle\u015ftirin. <\/p>\n<\/div><\/div>\n\n\n\n

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\u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n\n\n\n
\u00dccretsiz Deneyin<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Taraf\u0131ndan yap\u0131lm\u0131\u015ft\u0131r<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kategori<\/p>\n\n\n\n

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Yard\u0131m Masas\u0131<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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\u015eunun i\u00e7in kullan\u0131n<\/p>\n\n\n\n

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Destek<\/p>\n\n\n\n

\u00dcretkenlik<\/p>\n\n\n\n

\u0130\u015fbirli\u011fi<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Kullan\u0131c\u0131lar<\/p>\n\n\n\n

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Ajanlar<\/p>\n\n\n\n

G\u00f6zetmenler<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Binlerce Ki\u015finin G\u00fcvendi\u011fi<\/p>\n\n\n\n

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\"\"<\/figure>\n<\/div>\n\n\n\n
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1,480 G2 hakk\u0131ndaki yorumlar<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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4,000<\/code>+<\/p>\n\n\n\n

Memnun m\u00fc\u015fteriler<\/p>\n<\/div>\n\n\n\n

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160<\/code>+<\/p>\n\n\n\n

uluslararas\u0131 numaralar<\/p>\n<\/div>\n\n\n\n

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300<\/code>%<\/p>\n\n\n\n

G\u00fcnde daha fazla \u00e7a\u011fr\u0131<\/p>\n<\/div>\n\n\n\n

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50<\/code>%<\/p>\n\n\n\n

Daha d\u00fc\u015f\u00fck bekleme s\u00fcreleri<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Neden Zendesk’i CloudTalk ile Entegre Etmelisiniz?<\/h2>\n\n\n\n

Zendesk \u00e7a\u011fr\u0131 merkezi entegrasyonu ile verimlili\u011fi art\u0131r\u0131n ve destek ekiplerinin Zendesk \u00e7a\u011fr\u0131lar\u0131n\u0131 do\u011frudan en iyi bildikleri aray\u00fczden ele almalar\u0131n\u0131 sa\u011flay\u0131n. Sekmeler aras\u0131nda ge\u00e7i\u015f yapmay\u0131 b\u0131rak\u0131n, i\u015f ak\u0131\u015flar\u0131n\u0131 kolayla\u015ft\u0131r\u0131n ve gelir ak\u0131\u015flar\u0131n\u0131z\u0131 tutarl\u0131 bir \u015fekilde b\u00fcy\u00fct\u00fcn. <\/p>\n\n\n\n

Zendesk ve CloudTalk aras\u0131ndaki 2 y\u00f6nl\u00fc senkronizasyondan yararlanarak ileti\u015fim bilgilerinin ve \u00e7a\u011fr\u0131lar\u0131n do\u011fru kayd\u0131n\u0131 tutun, g\u00fc\u00e7l\u00fc analizlerle raporlaman\u0131z\u0131 iyile\u015ftirin ve \u00e7a\u011fr\u0131 kay\u0131tlar\u0131na ve d\u00f6k\u00fcmlerine do\u011frudan eri\u015fimle etkili bir \u015fekilde ko\u00e7luk yap\u0131n.<\/p>\n\n\n\n

Zendesk Nedir?<\/strong><\/strong><\/strong><\/p>\n\n\n\n

200.000’den fazla m\u00fc\u015fterisiyle pazar lideri, bulut tabanl\u0131 bir m\u00fc\u015fteri hizmetleri ve ili\u015fki y\u00f6netimi platformu. Geli\u015fmi\u015f raporlama ile en iyi destek deneyimini olu\u015fturmak i\u00e7in destek talepleri olu\u015fturun ve bunlar \u00fczerinde i\u015fbirli\u011fi yap\u0131n. <\/p>\n\n\n\n

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\u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Zendesk \u00c7a\u011fr\u0131 Merkezi Entegrasyonunun Faydalar\u0131<\/h2>\n\n\n\n
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Biletlemeyi Otomatikle\u015ftirin<\/h3>\n\n\n\n

Zendesk VoIP ile t\u00fcm gelen ve giden aramalar, sesli mesajlar ve SMS mesajlar\u0131 i\u00e7in otomatik olarak destek talepleri ve arama g\u00fcnl\u00fckleri olu\u015fturarak tekrarlayan g\u00f6revlerde onlarca saat tasarruf edin. Tam bir netlik sa\u011flamak i\u00e7in \u00e7a\u011fr\u0131 t\u00fcr\u00fc, s\u00fcresi ve sonucu dahil olmak \u00fczere ayr\u0131nt\u0131lar\u0131 yakalay\u0131n. <\/p>\n<\/div>\n\n\n\n

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Verileri Senkronize Et<\/h3>\n\n\n\n

Ger\u00e7ek zamanl\u0131, iki y\u00f6nl\u00fc senkronizasyon ile ileti\u015fim bilgilerini CloudTalk ve Zendesk aras\u0131nda g\u00fcncel tutun. M\u00fckerrer kay\u0131t ve insan hatas\u0131 riskini ortadan kald\u0131rarak temsilcilerin sorunsuz m\u00fc\u015fteri etkile\u015fimleri i\u00e7in her zaman en son bilgilere sahip olmas\u0131n\u0131 sa\u011flay\u0131n. <\/p>\n<\/div>\n\n\n\n

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Bir T\u0131kla Aray\u0131n<\/h3>\n\n\n\n

Deste\u011fi daha h\u0131zl\u0131 hale getirmek ve bekleme s\u00fcrelerini azaltmak i\u00e7in temsilcilerinizin \u00e7a\u011fr\u0131lar\u0131 kabul etmesine ve m\u00fc\u015fterileri yard\u0131m masas\u0131ndan an\u0131nda do\u011frudan aramas\u0131na izin vererek i\u015f ak\u0131\u015flar\u0131n\u0131 kolayla\u015ft\u0131r\u0131n, kesintileri ortadan kald\u0131r\u0131n ve Zendesk aramas\u0131ndan tam olarak yararlan\u0131n.<\/p>\n<\/div>\n\n\n\n

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Par\u00e7a Performans\u0131<\/h3>\n\n\n\n

\u00c7a\u011fr\u0131 sonu\u00e7lar\u0131na ve destek metriklerine dayal\u0131 eyleme ge\u00e7irilebilir i\u00e7g\u00f6r\u00fclerle karar verme s\u00fcrecinizi y\u00f6nlendirin. CloudTalk’un Diyalo\u011fa Dayal\u0131 Zeka yapay zekas\u0131 ile trendleri, konular\u0131 ve m\u00fc\u015fteri duygular\u0131n\u0131 belirleyin ve Zendesk \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131m\u0131 ile performans\u0131 art\u0131r\u0131n. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Zendesk CloudTalk ile Nas\u0131l Entegre Edilir?<\/h2>\n\n\n\n
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  1. Etkin bir CloudTalk <\/strong>aboneli\u011finiz oldu\u011fundan emin olun.<\/li>\n\n\n\n
  2. CloudTalk Kontrol Panelinizde oturum a\u00e7\u0131n ve Ayarlar > Entegrasyonlar<\/strong> b\u00f6l\u00fcm\u00fcne gidin.<\/li>\n\n\n\n
  3. Listeden Zendesk<\/strong> ‘i bulun ve “Entegrasyon Ekle “ye<\/strong> t\u0131klay\u0131n.<\/li>\n\n\n\n
  4. \u0130stendi\u011finde Zendesk Etki Alan\u0131n\u0131z\u0131<\/strong> girin ve yetkilendirme ak\u0131\u015f\u0131n\u0131 izleyin.<\/li>\n\n\n\n
  5. Senkronizasyon tercihlerinizi ayarlay\u0131n ve ba\u011fl\u0131 numaralar\u0131 yap\u0131land\u0131r\u0131n.<\/li>\n\n\n\n
  6. \u0130ki y\u00f6nl\u00fc senkronizasyonun sundu\u011fu t\u00fcm avantajlardan yararlan\u0131n!<\/li>\n<\/ol>\n\n\n\n
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    \u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n\n\n\n
    \u00dccretsiz Deneyin<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    Zendesk CTI Entegrasyonu ile Arama Nas\u0131l Kurulur?<\/h2>\n\n\n\n
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    1. Zendesk <\/strong>hesab\u0131n\u0131za giri\u015f yap\u0131n ve Zendesk Marketplace<\/strong>‘e gidin.<\/li>\n\n\n\n
    2. “CloudTalk for Support” <\/strong>uygulamas\u0131n\u0131 aray\u0131n ve “Y\u00fckle<\/strong>“ye t\u0131klay\u0131n.<\/li>\n\n\n\n
    3. Kurulumdan sonra, Zendesk’in sa\u011f \u00fcst k\u00f6\u015fesindeki CloudTalk simgesini bulun.<\/li>\n\n\n\n
    4. CloudTalk Softphone’da oturum a\u00e7\u0131n ve i\u015f ak\u0131\u015flar\u0131 i\u00e7in ayarlar\u0131 yap\u0131land\u0131r\u0131n.<\/li>\n\n\n\n
    5. Do\u011frudan Zendesk’te \u00e7a\u011fr\u0131 yapmaya ve yan\u0131tlamaya ba\u015flay\u0131n!<\/li>\n<\/ol>\n\n\n\n
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      \u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n\n\n\n
      \u00dccretsiz Deneyin<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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      Zendesk \u00c7a\u011fr\u0131 Merkezinizden En \u0130yi \u015eekilde Yararlan\u0131n<\/h2>\n\n\n\n

      Sadece destek operasyonlar\u0131n\u0131z\u0131 d\u00fczenlemekle yetinmiyor musunuz? O zaman ayn\u0131s\u0131n\u0131 sat\u0131\u015f i\u00e7in de yap\u0131n! CloudTalk’u Zendesk Sell ile entegre ederek, arama kampanyalar\u0131n\u0131z\u0131 tek bir t\u0131klamayla g\u00fcncel ki\u015filerle doldurarak daha k\u0131sa s\u00fcrede daha fazla anla\u015fma yap\u0131n. <\/p>\n\n\n\n

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      \u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n\n\n\n
      \u00dccretsiz Deneyin<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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      Zendesk Telefon Sistemi EntegrasyonuHangi Verileri Payla\u015f\u0131yor?<\/h2>\n\n\n\n
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      Zendesk<\/p>\n<\/div>\n\n\n\n

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      CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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      CloudTalk \u015funlar\u0131 al\u0131r<\/p>\n<\/div>\n<\/div>\n\n\n\n

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      Bilet Bilgileri:<\/strong> Aktif vakalar i\u00e7in etiketler ve bilet meta verileri.<\/p>\n<\/div>\n\n\n\n

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      Bilet Bilgileri<\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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      Zendesk & CloudTalk de\u011fi\u015fimi<\/p>\n<\/div>\n<\/div>\n\n\n\n

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      SMS Detaylar\u0131:<\/strong> Gelen ve giden mesajlar.<\/p>\n<\/div>\n\n\n\n

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      SMS Mesajlar\u0131<\/strong><\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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      \u0130leti\u015fim Bilgileri: <\/strong>\u0130simler, e-postalar ve telefon numaralar\u0131.<\/p>\n<\/div>\n\n\n\n

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      \u0130leti\u015fim Bilgileri<\/strong><\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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      Zendesk \u015funlar\u0131 al\u0131r<\/p>\n<\/div>\n<\/div>\n\n\n\n

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      \u00c7a\u011fr\u0131 Notlar\u0131 ve G\u00fcnl\u00fckleri:<\/strong>\u00c7a\u011fr\u0131lardan<\/strong> gelen sesli mesajlar ve temsilci notlar\u0131.<\/p>\n<\/div>\n\n\n\n

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      Kay\u0131tlar, Transkripsiyonlar, Notlar<\/strong><\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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      Zendesk \u00c7a\u011fr\u0131 Merkeziniz i\u00e7in Neden CloudTalk?<\/h2>\n\n\n\n
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