{"id":209734,"date":"2024-04-11T10:29:57","date_gmt":"2024-04-11T08:29:57","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/entegre-cagri-merkezi-yazilimi\/salesforce-telefon-entegrasyonu\/"},"modified":"2025-01-03T16:26:27","modified_gmt":"2025-01-03T14:26:27","slug":"salesforce-telefon-entegrasyonu","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/tr\/salesforce-telefon-entegrasyonu\/","title":{"rendered":"Salesforce Telefon Sistemi Entegrasyonu"},"content":{"rendered":"\n
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Salesforce Telefon Sistemi Entegrasyonu<\/p>\n\n\n\n

Salesforce i\u00e7in \u00c7a\u011fr\u0131 Merkezi<\/h1>\n\n\n\n

CloudTalk’un Salesforce \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131m\u0131 entegrasyonu ile CRM ve \u00e7a\u011fr\u0131 merkezi operasyonlar\u0131n\u0131z\u0131 merkezile\u015ftirin. Sekmeleri de\u011fi\u015ftirmeden arama yap\u0131n ve al\u0131n ve SMS mesajlar\u0131 g\u00f6nderin ve Cadences arac\u0131l\u0131\u011f\u0131yla Sat\u0131\u015f ve Destek s\u00fcre\u00e7lerinizi 2 y\u00f6nl\u00fc senkronizasyon ve \u00f6zel i\u015f ak\u0131\u015flar\u0131 ile h\u0131zland\u0131r\u0131n. <\/p>\n<\/div><\/div>\n\n\n\n

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\"\"<\/figure>\n<\/div><\/div>\n\n\n\n
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\u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n\n\n\n
\u00dccretsiz Deneyin<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Taraf\u0131ndan yap\u0131lm\u0131\u015ft\u0131r<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kategori<\/p>\n\n\n\n

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CRM<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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\u015eunun i\u00e7in kullan\u0131n<\/p>\n\n\n\n

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\u0130\u015fbirli\u011fi<\/p>\n\n\n\n

\u00dcretkenlik<\/p>\n\n\n\n

Kur\u015fun \u00dcretimi<\/p>\n\n\n\n

Sat\u0131\u015f<\/p>\n\n\n\n

Destek<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Kullan\u0131c\u0131lar<\/p>\n\n\n\n

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Ajanlar<\/p>\n\n\n\n

G\u00f6zetmenler<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Binlerce Ki\u015finin G\u00fcvendi\u011fi<\/p>\n\n\n\n

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1,480 G2 hakk\u0131ndaki yorumlar<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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4,000<\/code>+<\/p>\n\n\n\n

Memnun m\u00fc\u015fteriler<\/p>\n<\/div>\n\n\n\n

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160<\/code>+<\/p>\n\n\n\n

uluslararas\u0131 numaralar<\/p>\n<\/div>\n\n\n\n

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300<\/code>%<\/p>\n\n\n\n

G\u00fcnde daha fazla \u00e7a\u011fr\u0131<\/p>\n<\/div>\n\n\n\n

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50<\/code>%<\/p>\n\n\n\n

Daha d\u00fc\u015f\u00fck bekleme s\u00fcreleri<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Salesforce’u CloudTalk ile Neden Entegre Etmelisiniz?<\/h2>\n\n\n\n

Salesforce VoIP entegrasyonu ile g\u00fcnl\u00fck operasyonlar\u0131n\u0131z\u0131 kolayla\u015ft\u0131r\u0131n, \u00f6zel i\u015f ak\u0131\u015flar\u0131 olu\u015fturarak temsilcilerin zaman\u0131ndan tasarruf edin ve daha esnek bir boru hatt\u0131 olu\u015fturmak i\u00e7in m\u00fc\u015fterilerinizi g\u00fcncel ileti\u015fim bilgilerine dayal\u0131 ola\u011fan\u00fcst\u00fc deneyimlerle memnun edin.<\/p>\n\n\n\n

\u0130ki platform aras\u0131ndaki verileri sorunsuz bir \u015fekilde senkronize edin, \u00e7a\u011fr\u0131 sonu\u00e7lar\u0131n\u0131 do\u011frudan ki\u015fi ayr\u0131nt\u0131lar\u0131nda g\u00f6r\u00fcnt\u00fcleyin, sesli mesajlar\u0131 dinleyin, tek bir t\u0131klamayla arama yap\u0131n ve yan\u0131tlay\u0131n, \u00f6l\u00e7\u00fcmleri izleyin ve CloudTalk’un bir\u00e7ok \u00f6zelli\u011fi ile anlaml\u0131 bir fark yarat\u0131n.<\/p>\n\n\n\n

Salesforce Nedir?<\/strong><\/strong><\/p>\n\n\n\n

D\u00fcnya \u00e7ap\u0131nda 150.000 memnun m\u00fc\u015fteriye sahip, pazar lideri, bulut tabanl\u0131 bir CRM platformu. M\u00fc\u015fteri ili\u015fkilerini y\u00f6netin, sat\u0131\u015flar\u0131 takip edin, g\u00f6revleri otomatikle\u015ftirin ve b\u00fcy\u00fcme i\u00e7in verileri analiz edin. <\/p>\n\n\n\n

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\u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Salesforce \u00c7a\u011fr\u0131 Merkezi Entegrasyonunun Faydalar\u0131<\/h2>\n\n\n\n
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Kampanyalar\u0131 ile \u00c7a\u011fr\u0131<\/h3>\n\n\n\n

Salesforce yaz\u0131l\u0131m telefonu entegrasyonu arac\u0131l\u0131\u011f\u0131yla g\u00fc\u00e7l\u00fc arama \u00f6zellikleriyle sat\u0131\u015flar\u0131n\u0131z\u0131 h\u0131zland\u0131r\u0131n. Kolayla\u015ft\u0131r\u0131lm\u0131\u015f s\u00fcre\u00e7ler i\u00e7in arama senaryolar\u0131 ve anketlerle tamamlanan \u00f6zel kampanyalar olu\u015fturun ve atay\u0131n ve Power Dialer kuyruklar\u0131n\u0131 CRM’nizdeki ki\u015fi listeleriyle tek bir t\u0131klamayla doldurarak daha k\u0131sa s\u00fcrede 3 kat daha fazla potansiyel m\u00fc\u015fteriye ula\u015f\u0131n. <\/p>\n<\/div>\n\n\n\n

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Kadanslar\u0131n\u0131 \u00d6zelle\u015ftirin<\/h3>\n\n\n\n

Cadences ve CloudTalk’un i\u015f ak\u0131\u015f\u0131 otomasyonu ile ki\u015fiselle\u015ftirilmi\u015f deneyimler sunun. Sat\u0131\u015f ekibini proaktif tutmak i\u00e7in takipler, SMS bildirimleri ve sonraki ad\u0131mlar i\u00e7in \u00f6zel tetikleyiciler ayarlay\u0131n. Temsilcilerinizin g\u00fcnl\u00fck g\u00f6revlerindeki tekrarlar\u0131 ortadan kald\u0131r\u0131n ve onlara m\u00fc\u015fteri memnuniyetini art\u0131rmak ve anla\u015fmalar\u0131 daha etkili bir \u015fekilde kapatmak i\u00e7in gereken zaman\u0131 ve ara\u00e7lar\u0131 verin. <\/p>\n<\/div>\n\n\n\n

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Dan\u0131\u015f\u0131n Einstein AI<\/h3>\n\n\n\n

Salesforce’un Einstein AI ve CloudTalk’un Diyalo\u011fa Dayal\u0131 Zekas\u0131ndan gelen yapay zeka destekli i\u00e7g\u00f6r\u00fclerle \u00e7a\u011fr\u0131lar\u0131n\u0131zda benzeri g\u00f6r\u00fclmemi\u015f bir netlik elde edin ve operasyonel verimlili\u011fi art\u0131r\u0131n. Belirli anahtar s\u00f6zc\u00fcklere ve Do\u011fal Dil \u0130\u015fleme’ye dayal\u0131 olarak trendler, konular ve m\u00fc\u015fteri duygular\u0131 i\u00e7in \u00e7a\u011fr\u0131 kay\u0131tlar\u0131n\u0131 ve transkriptlerini analiz edin ve aray\u0131n. <\/p>\n<\/div>\n\n\n\n

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Verileri Senkronize EdinGer\u00e7ek Zamanl\u0131<\/h3>\n\n\n\n

\u0130leti\u015fim bilgileri, \u00e7a\u011fr\u0131 kay\u0131tlar\u0131 ve kampanya verileri dahil olmak \u00fczere Salesforce \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131m\u0131n\u0131zda ger\u00e7ekle\u015fen her \u015feyin eksiksiz bir kayd\u0131n\u0131 tutun. Her 10 dakikada bir ger\u00e7ek zamanl\u0131 2 y\u00f6nl\u00fc senkronizasyon ile temsilcilerinizin g\u00fcncel kalmas\u0131n\u0131 sa\u011flay\u0131n, yinelenen listelemelerden ka\u00e7\u0131n\u0131n ve manuel ileti\u015fim y\u00f6netiminden kaynaklanan hata riskini en aza indirin. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Salesforce CloudTalk ile Nas\u0131l Entegre Edilir?<\/h2>\n\n\n\n
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  1. T\u00fcm \u00f6zelliklere eri\u015fmek i\u00e7in CloudTalk Expert <\/strong>aboneli\u011finiz oldu\u011fundan emin olun.<\/li>\n\n\n\n
  2. Salesforce hesab\u0131n\u0131zda<\/strong> oturum a\u00e7\u0131n ve Y\u00f6netici izinlerine sahip oldu\u011funuzdan emin olun.<\/li>\n\n\n\n
  3. Salesforce AppExchange’e gidin ve “CloudTalk”<\/strong> i\u00e7in arama yap\u0131n.<\/li>\n\n\n\n
  4. CloudTalk CTI <\/strong>(Bilgisayar Telefon Entegrasyonu) paketini se\u00e7in ve y\u00fckleyin.<\/li>\n\n\n\n
  5. \u0130\u015f ak\u0131\u015flar\u0131n\u0131, senkronizasyon tercihlerini ve \u00f6zel alan e\u015flemelerini talimatlara g\u00f6re ayarlay\u0131n.<\/li>\n\n\n\n
  6. CloudTalk Panosunda oturum a\u00e7\u0131n ve Ayarlar > Entegrasyonlar > Salesforce<\/strong> b\u00f6l\u00fcm\u00fcne gidin.<\/li>\n\n\n\n
  7. Kurulumu tamamlay\u0131n ve do\u011frudan Salesforce’ta arama yapmaya ve almaya ba\u015flay\u0131n!<\/li>\n<\/ol>\n\n\n\n
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    \u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n\n\n\n
    \u00dccretsiz Deneyin<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    Salesforce ve Hosted VoIP Senkronizasyonu Nas\u0131l Kurulur?<\/h2>\n\n\n\n
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    1. Salesforce’ta ki\u015filer, g\u00f6revler vb. i\u00e7in yeterli \u00f6zel alan\u0131n\u0131z oldu\u011fundan emin olun.<\/li>\n\n\n\n
    2. CloudTalk’ta Ayarlar > Entegrasyonlar > Salesforce<\/strong> b\u00f6l\u00fcm\u00fcne gidin. <\/li>\n\n\n\n
    3. Otomatik i\u00e7e ve d\u0131\u015fa aktarma ile ki\u015fi senkronizasyonunu <\/strong>etkinle\u015ftirin.<\/li>\n\n\n\n
    4. G\u00fcncellemeleri CloudTalk’a an\u0131nda g\u00f6ndermek i\u00e7in Salesforce’ta webhook bildirimleri<\/strong> ayarlay\u0131n.<\/li>\n<\/ol>\n\n\n\n
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      \u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n\n\n\n
      \u00dccretsiz Deneyin<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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      Salesforce Telefon Entegrasyonlar\u0131n\u0131zdan En \u0130yi \u015eekilde Yararlan\u0131n<\/h2>\n\n\n\n
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      1. Salesforce’ta ki\u015filer, g\u00f6revler vb. i\u00e7in yeterli \u00f6zel alan\u0131n\u0131z oldu\u011fundan emin olun.<\/li>\n\n\n\n
      2. CloudTalk’ta Ayarlar > Entegrasyonlar > Salesforce<\/strong> b\u00f6l\u00fcm\u00fcne gidin. <\/li>\n\n\n\n
      3. Otomatik i\u00e7e ve d\u0131\u015fa aktarma ile ki\u015fi senkronizasyonunu <\/strong>etkinle\u015ftirin.<\/li>\n\n\n\n
      4. G\u00fcncellemeleri CloudTalk’a an\u0131nda g\u00f6ndermek i\u00e7in Salesforce’ta webhook bildirimleri<\/strong> ayarlay\u0131n.<\/li>\n<\/ol>\n\n\n\n
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        \u0130leti\u015fim Sat\u0131\u015f<\/a><\/div>\n\n\n\n
        \u00dccretsiz Deneyin<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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        Salesforce \u00c7a\u011fr\u0131 Merkezi EntegrasyonuHangi Verileri Payla\u015f\u0131yor?<\/h2>\n\n\n\n
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        Sat\u0131\u015f G\u00fcc\u00fc<\/p>\n<\/div>\n\n\n\n

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        CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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        CloudTalk \u015funlar\u0131 al\u0131r<\/p>\n<\/div>\n<\/div>\n\n\n\n

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        Einstein Insights: <\/strong>Yapay zeka destekli i\u00e7g\u00f6r\u00fcler.<\/p>\n<\/div>\n\n\n\n

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        Analitik<\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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        Salesforce & CloudTalk de\u011fi\u015fimi<\/p>\n<\/div>\n<\/div>\n\n\n\n

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        \u0130leti\u015fim Bilgileri: <\/strong>\u0130simler, telefon numaralar\u0131 ve e-postalar.<\/p>\n<\/div>\n\n\n\n

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        \u0130leti\u015fim Detay\u0131.<\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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        Sat\u0131\u015f F\u0131rsatlar\u0131:<\/strong> F\u0131rsatlar, kampanyalar ve takip g\u00f6revleri.<\/p>\n<\/div>\n\n\n\n

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        Kampanyalar<\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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        Kampanya Performans\u0131:<\/strong>Metrikler ve takip edilmeyen potansiyel m\u00fc\u015fteriler.<\/p>\n<\/div>\n\n\n\n

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        Kampanyalar<\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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        \u00c7a\u011fr\u0131 G\u00fcnl\u00fckleri: <\/strong>Cevaps\u0131z ve cevaplanan \u00e7a\u011fr\u0131lar, s\u00fcreler ve sonu\u00e7lar.<\/p>\n<\/div>\n\n\n\n

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        Detaylar\u0131 Aray\u0131n<\/strong><\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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        SMS G\u00fcnl\u00fckleri: <\/strong>Gelen ve giden SMS ileti\u015fimleri.<\/p>\n<\/div>\n\n\n\n

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        SMS Mesajlar\u0131<\/strong><\/strong><\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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        Salesforce \u00c7a\u011fr\u0131 Merkeziniz i\u00e7in Neden CloudTalk?<\/h2>\n\n\n\n
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