{"id":127743,"date":"2022-06-11T01:24:26","date_gmt":"2022-06-10T23:24:26","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/mjukvara-for-inkommande-callcenter-kontactcenter-mjukvara\/"},"modified":"2024-11-29T19:09:00","modified_gmt":"2024-11-29T17:09:00","slug":"mjukvara-for-inkommande-callcenter-kontactcenter-mjukvara","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sv\/mjukvara-for-inkommande-callcenter-kontactcenter-mjukvara\/","title":{"rendered":"Inkommande callcentermjukvara f\u00f6r fantastisk kundtj\u00e4nst"},"content":{"rendered":"\n<div class=\"wp-block-group homepage-atf-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Se till att varje <br\/>supportsamtal r\u00e4knas<\/h1>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Hj\u00e4lp ditt team att leverera responsiv och h\u00f6gkvalitativ support samtidigt som du n\u00e5r SLA-m\u00e5len och minskar antalet missade samtal. Skaffa de verktyg ni\/er beh\u00f6ver f\u00f6r att h\u00e5lla kunderna n\u00f6jda och agenterna produktiva. <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Minska antalet missade samtal med intelligent dirigering\/rutt  <\/li>\n\n\n\n<li>\u00d6vervaka aktivitet och prestanda i realtid<\/li>\n\n\n\n<li>Anv\u00e4nd AI-konversationer f\u00f6r att f\u00e5 insikter om samtal<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/boka-en-demo\/\">Kontakta f\u00f6rs\u00e4ljningsavdelningen<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column image-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"1072\" height=\"928\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1.png\" alt=\"\" class=\"wp-image-213718\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1.png 1072w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-300x260.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-1024x886.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-768x665.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-857x742.png 857w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-494x428.png 494w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-424x367.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-131x113.png 131w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-88x76.png 88w\" sizes=\"auto, (max-width: 1072px) 100vw, 1072px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full block-visibility-hide-small-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"1072\" height=\"928\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1.png\" alt=\"\" class=\"wp-image-213718\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1.png 1072w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-300x260.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-1024x886.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-768x665.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-857x742.png 857w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-494x428.png 494w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-424x367.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-131x113.png 131w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-88x76.png 88w\" sizes=\"auto, (max-width: 1072px) 100vw, 1072px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group trusted-by\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-extended\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center\">\u00d6ver 4,000 f\u00f6retag anv\u00e4nder CloudTalk f\u00f6r att f\u00e5 FLER och B\u00c4TTRE samtal<\/p>\n\n\n<div class='white' style='background:rgba(0,0,0,0); border:solid 0px rgba(0,0,0,0); border-radius:0px; padding:0px 0px 0px 0px;'>\n<div id='slider_165638' class='owl-carousel sa_owl_theme autohide-arrows' data-slider-id='slider_165638' style='visibility:hidden;'>\n<div id='slider_165638_slide01' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Revolut.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide02' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/DHL.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide03' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Rakuten.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide04' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide05' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; 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background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Hostinger.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide09' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Mercedes.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide10' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/CoachHub.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide11' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Tech.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide12' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/logo-greenpeace.png&quot;); background-position:center center; background-size:contain; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide13' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Fujitsu.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<\/div>\n<\/div>\n<script type='text\/javascript'>\n\tjQuery(document).ready(function() 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jQuery(window).width();\n\t\t\tvar slider_width = jQuery('#slider_165638').width();\n\t\t\tif (win_width < 480) {\n\t\t\t\tvar slide_width = slider_width \/ 2;\n\t\t\t} else if (win_width < 768) {\n\t\t\t\tvar slide_width = slider_width \/ 3;\n\t\t\t} else if (win_width < 980) {\n\t\t\t\tvar slide_width = slider_width \/ 4;\n\t\t\t} else if (win_width < 1200) {\n\t\t\t\tvar slide_width = slider_width \/ 5;\n\t\t\t} else if (win_width < 1500) {\n\t\t\t\tvar slide_width = slider_width \/ 6;\n\t\t\t} else {\n\t\t\t\tvar slide_width = slider_width \/ 7;\n\t\t\t}\n\t\t\tslide_width = Math.round(slide_width);\n\t\t\tvar slide_height = '0';\n\t\t\tif (min_height == 'aspect43') {\n\t\t\t\tslide_height = (slide_width \/ 4) * 3;\t\t\t\tslide_height = Math.round(slide_height);\n\t\t\t} else if (min_height == 'aspect169') {\n\t\t\t\tslide_height = (slide_width \/ 16) * 9;\t\t\t\tslide_height = Math.round(slide_height);\n\t\t\t} else {\n\t\t\t\tslide_height = (slide_width \/ 100) * 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5);\n\t\t});\n\t\tjQuery('.slider_165638_goto7').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 6);\n\t\t});\n\t\tjQuery('.slider_165638_goto8').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 7);\n\t\t});\n\t\tjQuery('.slider_165638_goto9').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 8);\n\t\t});\n\t\tjQuery('.slider_165638_goto10').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 9);\n\t\t});\n\t\tjQuery('.slider_165638_goto11').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 10);\n\t\t});\n\t\tjQuery('.slider_165638_goto12').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 11);\n\t\t});\n\t\tjQuery('.slider_165638_goto13').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 12);\n\t\t});\n\t\tvar resize_165638 = jQuery('.owl-carousel');\n\t\tresize_165638.on('initialized.owl.carousel', function(e) {\n\t\t\tif (typeof(Event) === 'function') {\n\t\t\t\twindow.dispatchEvent(new Event('resize'));\n\t\t\t} else {\n\t\t\t\tvar evt = window.document.createEvent('UIEvents');\n\t\t\t\tevt.initUIEvent('resize', true, false, window, 0);\n\t\t\t\twindow.dispatchEvent(evt);\n\t\t\t}\n\t\t});\n\t});\n<\/script>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>81.7%<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"204\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x.png\" alt=\"\" class=\"wp-image-227441\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x.png 204w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x-200x78.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x-88x35.png 88w\" sizes=\"auto, (max-width: 204px) 100vw, 204px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">\u00d6kad samtalsvolym<\/h4>\n\n\n\n<p>Samtalsvolymen \u00f6kade med 81,7 % och antalet missade samtal med 23,7 %\u2193.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>2.5X<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/poliglota-logo.png\" alt=\"\" class=\"wp-image-205947\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Framg\u00e5ngsgrad f\u00f6r utg\u00e5ende \u00e4renden<\/h4>\n\n\n\n<p>F\u00f6rdubblade sina framg\u00e5ngar med ut\u00e5triktad verksamhet och halverade antalet f\u00f6rlorade aff\u00e4rer.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>80%<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"236\" height=\"74\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png\" alt=\"\" class=\"wp-image-189907\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png 236w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars-200x63.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars-88x28.png 88w\" sizes=\"auto, (max-width: 236px) 100vw, 236px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Minskad v\u00e4ntetid<\/h4>\n\n\n\n<p>V\u00e4ntetiderna minskade med 80% och tiden f\u00f6r att hantera samtal med 25%.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solutions-benefits\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Supportteam anv\u00e4nder CloudTalk f\u00f6r att<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameCall-Quallity.svg\" alt=\"\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">L\u00f6s 30% fler <br\/>problem vid f\u00f6rsta kontakten<\/h5>\n\n\n\n<p>Minska den genomsnittliga hanteringstiden och boosta l\u00f6sningsgraden. Ditt team f\u00e5r en komplett bild av kunden och smart dirigera\/rutt f\u00f6r att hantera problem r\u00e4tt f\u00f6rsta g\u00e5ngen. <\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/NameAutomation.svg\" alt=\"\" class=\"wp-image-215222\" style=\"width:50px\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Minska antalet missade samtal <br\/>med upp till 40%.<\/h5>\n\n\n\n<p>Intelligent dirigering och kristallklar kvalitet h\u00e5ller konversationerna flytande och tillg\u00e4nglighetssp\u00e5rning i realtid s\u00e4kerst\u00e4ller att samtal fr\u00e5n kunder n\u00e5r r\u00e4tt agent vid r\u00e4tt tidpunkt.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameProductivity.svg\" alt=\"\" style=\"width:50px\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Spara 85% tid p\u00e5 <br\/>Samtalsrecensioner<\/h5>\n\n\n\n<p>F\u00e5 fullst\u00e4ndig insyn i teamets prestanda med automatisk samtalsloggning och AI-drivna insikter. \u00d6vervaka aktivitet och prestanda i realtid f\u00f6r att h\u00e5lla serviceniv\u00e5erna h\u00f6ga. <\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group homepage-who-we-help-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-with-anchors\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">HUR VI HJ\u00c4LPER<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Supportteamens favoritfunktioner<\/h2>\n\n\n\n<div class=\"wp-block-group anchors-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list\">\n<li><a      href=\"https:\/\/test-staging.cloudtalk.io\/sv\/\">Tillg\u00e4nglighet &amp; svarstid<\/a><\/li>\n\n\n\n<li><a      href=\"https:\/\/test-staging.cloudtalk.io\/sv\/\">Uppl\u00f6sning och kvalitet<\/a><\/li>\n\n\n\n<li><a      href=\"https:\/\/test-staging.cloudtalk.io\/sv\/\">Prestanda och \u00f6vervakning<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group options-slider\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">F\u00f6rest\u00e4ll dig att varje agent l\u00f6ser problem vid f\u00f6rsta samtalet.<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Visuell samtalsfl\u00f6desdesigner: <\/strong>Anpassa samtalsfl\u00f6den med f\u00f6rgreningslogik, failover-\u00e5tg\u00e4rder, realtidsuppdateringar och automatisering som SMS-utl\u00f6sare f\u00f6r att s\u00e4kerst\u00e4lla s\u00f6ml\u00f6sa svar.<\/li>\n\n\n\n<li><strong>Hantering av samtalsk\u00f6er (+ VIP-k\u00f6er):<\/strong> Prioritera och hantera inkommande samtal med VIP-k\u00f6er f\u00f6r att minimera v\u00e4ntetider och s\u00e4kerst\u00e4lla snabbare service till v\u00e4rdefulla kunder<\/li>\n\n\n\n<li><strong>Dynamisk tilldelning av agenter:<\/strong> Tilldela automatiskt samtal till den mest tillg\u00e4ngliga eller l\u00e4mpliga agent baserat p\u00e5 arbetsbelastning, expertis eller samtalsdata.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/boka-en-demo\/\">Kontakta f\u00f6rs\u00e4ljningsavdelningen<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-869x1024.png\" alt=\"\" class=\"wp-image-226574\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-869x1024.png 869w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-255x300.png 255w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-768x905.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-916x1080.png 916w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-630x742.png 630w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-363x428.png 363w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-360x424.png 360w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-96x113.png 96w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-75x88.png 75w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers.png 1120w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Ge support som l\u00f6ser problem, <br\/>inte bara svarar p\u00e5 fr\u00e5gor<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Integration av CRM och helpdesk<\/strong>: F\u00e5 tillg\u00e5ng till hela kundens historik och logga automatiskt alla interaktioner i ditt CRM och din helpdesk.<\/li>\n\n\n\n<li><strong>Knappvalsmeny (samtalsmenyer): <\/strong>Se till att kunden n\u00e5r r\u00e4tt avdelning eller resurs utan f\u00f6rdr\u00f6jningar.<\/li>\n\n\n\n<li><strong>Kunduppgifter:<\/strong> Omedelbar tillg\u00e5ng till detaljerade kundprofiler, inklusive interaktionshistorik och preferenser, vilket ger effektivare kommunikation fr\u00e5n f\u00f6rsta stund.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/boka-en-demo\/\">Kontakta f\u00f6rs\u00e4ljningsavdelningen<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-869x1024.png\" alt=\"\" class=\"wp-image-226669\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-869x1024.png 869w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-255x300.png 255w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-768x905.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-916x1080.png 916w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-630x742.png 630w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-363x428.png 363w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-360x424.png 360w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-96x113.png 96w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-75x88.png 75w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development.png 1120w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Uppt\u00e4ck supporttrender innan <br\/>de p\u00e5verkar KPI:er<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Samtals\u00f6vervakning i realtid: <\/strong>Samtals\u00f6vervakning med funktioner som Lyssna, Viska och Barrera f\u00f6r att st\u00f6dja och coacha agenter i realtid.<\/li>\n\n\n\n<li><strong>Analys av agenters status och aktivitet: <\/strong>Sp\u00e5ra agent produktivitet med live agent tillg\u00e4nglighet \/ statusvy, detaljerade samtalsloggar, teamj\u00e4mf\u00f6relser och rapporter.<\/li>\n\n\n\n<li><strong>Anpassningsbara KPI-kontrollpaneler:<\/strong> Skapa visuella rapporter kring dina viktigaste m\u00e4tv\u00e4rden &#8211; fr\u00e5n k\u00f6tider till l\u00f6sningsgrad &#8211; f\u00f6r att fatta datadrivna beslut.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/boka-en-demo\/\">Kontakta f\u00f6rs\u00e4ljningsavdelningen<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-869x1024.png\" alt=\"\" class=\"wp-image-226308\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-869x1024.png 869w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-255x300.png 255w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-768x905.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-916x1080.png 916w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-630x742.png 630w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-363x428.png 363w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-360x424.png 360w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-96x113.png 96w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-75x88.png 75w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service.png 1120w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solutions-image-text\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Varf\u00f6r CloudTalk?<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Vi f\u00f6rst\u00e5r det &#8211; det finns massor av alternativ d\u00e4r ute.\nS\u00e5 varf\u00f6r CloudTalk? <\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp1\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-1024x670.png\" alt=\"\" class=\"wp-image-220347\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">\u00d6VERL\u00c4GSEN R\u00d6STKVALITET<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">G\u00f6r varje supportsamtal till ett &#8221;Tack!&#8221;, inte ett &#8221;Urs\u00e4kta, kan ni\/er upprepa det?&#8221;  <\/h3>\n\n\n\n<p>Gl\u00f6m tappade samtal och frustrerande anslutningsproblem. Med CloudTalk kan ditt supportteam fokusera p\u00e5 det som \u00e4r viktigt &#8211; att hj\u00e4lpa kunderna, inte att k\u00e4mpa med tekniken.   <br\/><br\/>Med kristallklart ljud och tillf\u00f6rlitliga anslutningar i 160+ l\u00e4nder kan dina agenter leverera den typ av kundupplevelse som bygger kundlojalitet.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">HELT KONFIGURERBAR  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Skalbart och enkelt f\u00f6r v\u00e4xande supportteam<\/h3>\n\n\n\n<p>CloudTalk \u00e4r byggt f\u00f6r att v\u00e4xa med er, oavsett hur stor er supportverksamhet \u00e4r. V\u00e5ra mest kreativa kunder hanterar samtalsfl\u00f6den med upp till 300 steg &#8211; och hanterar komplexa f\u00f6rgreningar, automatiseringar och failover-scenarier utan problem.   <br\/><br\/>Trots denna flexibilitet \u00e4r plattformen fortfarande otroligt intuitiv, vilket g\u00f6r att ditt team kan utforma och justera fl\u00f6den p\u00e5 n\u00e5gra minuter, inte timmar.  <br\/><br\/>Oavsett om du ska skala upp ett litet team eller st\u00f6dja komplexa scenarier s\u00e4kerst\u00e4ller CloudTalk enkelhet och effektivitet varje steg p\u00e5 v\u00e4gen.<\/p>\n\n\n\n<div class=\"wp-block-group solutions-testimonial-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"text\">V\u00e5r samtalsvolym tredubblades p\u00e5 bara 2 \u00e5r, fr\u00e5n cirka 10 000 samtal till 30 000 samtal per kvartal och med CloudTalk kan vi nu enkelt hantera all denna kommunikation. Det var ett utm\u00e4rkt val. <\/p>\n\n\n\n<div class=\"wp-block-columns ratings is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"author\"><strong>Frederico Lopes<\/strong>, chef f\u00f6r kundservice p\u00e5 DiscoverCars<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-small-font-size\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/call-quality-at-cloudtalk\/\">F\u00f6rb\u00e4ttra samtalskvaliteten<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-1024x670.png\" alt=\"\" class=\"wp-image-232429\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp3\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-1024x670.png\" alt=\"\" class=\"wp-image-222049\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">L\u00c4TT ATT L\u00c4RA SIG OCH ANV\u00c4NDA  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">F\u00f6renkla supporten utan att g\u00f6ra avkall p\u00e5 funktioner<\/h3>\n\n\n\n<p>Tekniken ska g\u00f6ra supporten enklare, inte sv\u00e5rare. N\u00e4r verktygen kommer i v\u00e4gen m\u00e4rker kunderna det &#8211; och inte p\u00e5 ett bra s\u00e4tt. <br\/><br\/>CloudTalk \u00e4r enkel och effektiv och ger ditt team den tydlighet och de insikter som kr\u00e4vs f\u00f6r att varje interaktion med kunden ska r\u00e4knas.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">INTEGRERAT MED DINA SYSTEM  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Alla insikter om kunderna p\u00e5 ett st\u00e4lle<\/h3>\n\n\n\n<p>CloudTalk ansluter s\u00f6ml\u00f6st till din kundtj\u00e4nst och ser till att agenterna aldrig missar viktig information om kunden. Automatiskt skapande av \u00e4renden, omedelbar samtalsloggning och fullst\u00e4ndig integration med plattformar som Zendesk och Intercom h\u00e5ller allt synkroniserat. <br\/><br\/>Slipp byta flikar och ge ditt team verktygen f\u00f6r att l\u00f6sa problem snabbare.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-1024x670.png\" alt=\"\" class=\"wp-image-208123\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover is-light solution-cta-banner block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-201699\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/solution-cta-banner-mobile.png\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">L\u00e5t AI registrera <br\/>varje supportinteraktion<\/h2>\n\n\n\n<p>F\u00f6rest\u00e4ll dig att aldrig missa en detalj fr\u00e5n dina konversationer med kunder &#8211; AI Conversation Intelligence g\u00f6r det m\u00f6jligt. Det f\u00e5ngar inte bara upp och transkriberar varje samtal utan avsl\u00f6jar ocks\u00e5 trender och insikter automatiskt, vilket ger er\/er en fullst\u00e4ndig bild av teamets prestationer i realtid. <br\/><br\/>S\u00e4g adj\u00f6 till tidskr\u00e4vande granskningar och hej till smartare och snabbare beslut. St\u00e4rk ditt team med datadriven coachning, f\u00f6rb\u00e4ttra kundn\u00f6jdheten och se till att varje konversation tillf\u00f6r v\u00e4rde till ditt f\u00f6retag. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/sv\/ai-driven-intelligens-for-konversationer\/\">Utforska AI<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover is-light solution-cta-banner block-visibility-hide-small-screen\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-201711\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/solution-cta-banner.png\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">L\u00e5t AI registrera <br\/>varje supportinteraktion<\/h2>\n\n\n\n<p>F\u00f6rest\u00e4ll dig att aldrig missa en detalj fr\u00e5n dina konversationer med kunder &#8211; AI Conversation Intelligence g\u00f6r det m\u00f6jligt. Det f\u00e5ngar inte bara upp och transkriberar varje samtal utan avsl\u00f6jar ocks\u00e5 trender och insikter automatiskt, vilket ger er\/er en fullst\u00e4ndig bild av teamets prestationer i realtid. <br\/><br\/>S\u00e4g adj\u00f6 till tidskr\u00e4vande granskningar och hej till smartare och snabbare beslut. St\u00e4rk ditt team med datadriven coachning, f\u00f6rb\u00e4ttra kundn\u00f6jdheten och se till att varje konversation tillf\u00f6r v\u00e4rde till ditt f\u00f6retag. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/sv\/ai-driven-intelligens-for-konversationer\/\">Utforska AI<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solution-faqs has-neutral-grey-50-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Vanliga fr\u00e5gor<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Vad \u00e4r callcentermjukvara f\u00f6r inkommande samtal och hur fungerar den?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Det \u00e4r en typ av programvara som \u00e4r utformad f\u00f6r att hantera inkommande samtal till ett callcenter.<br \/>\nM\u00e5let \u00e4r att hj\u00e4lpa kunderna p\u00e5 ett b\u00e4ttre s\u00e4tt, effektivisera arbetsfl\u00f6det och ge kunderna relevant information.<br \/>\nDen inneh\u00e5ller vanligtvis <a href=\"\" target=\"\" rel=\"\">funktioner<\/a> som samtalsdirigering, knappvalsmeny (Interactive Voice Response), Samtalsk\u00f6er och realtidsrapportering  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Vilken programvara f\u00f6r inkommande kontaktcenter ska ni\/er v\u00e4lja?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Att <a href=\"https:\/\/www.cloudtalk.io\/call-center-software-ebook\/\" target=\"_blank\" rel=\"noreferrer noopener\">v\u00e4lja r\u00e4tt callcenterl\u00f6sning f\u00f6r inkommande samtal<\/a> \u00e4r avg\u00f6rande f\u00f6r att \u00f6ka kundn\u00f6jdheten och effektiviteten i verksamheten. T\u00e4nk p\u00e5 faktorer som integrationsm\u00f6jligheter, skalbarhet och anv\u00e4ndarv\u00e4nlighet. CloudTalk utm\u00e4rker sig genom sina robusta funktioner, \u00f6verl\u00e4gsen kundtj\u00e4nst och bepr\u00f6vade framg\u00e5ngshistorier, vilket g\u00f6r det till det b\u00e4sta valet f\u00f6r f\u00f6retag som str\u00e4var efter tillv\u00e4xt och excellens.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213267012\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Vad \u00e4r ett inkommande samtal och hur kan ni\/er hantera dem med CloudTalk?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Inkommande samtal \u00e4r telefonsamtal som initieras av kunder som s\u00f6ker kundtj\u00e4nst eller information.<br \/>\nCloudTalk optimerar hanteringen av dessa samtal med funktioner som intelligent samtalsdirigering, personliga h\u00e4lsningsfraser och tillg\u00e5ng till kundinformation i realtid.<br \/>\nDetta s\u00e4kerst\u00e4ller en s\u00f6ml\u00f6s och effektiv kommunikationsupplevelse, vilket direkt bidrar till h\u00f6gre kundn\u00f6jdhet och kundlojalitet.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213285119\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Vilken \u00e4r den fr\u00e4msta f\u00f6rdelen med att anv\u00e4nda CloudTalk f\u00f6r Customer Success?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>CloudTalk erbjuder o\u00f6vertr\u00e4ffade f\u00f6rdelar f\u00f6r Customer Success-team, fr\u00e4mst genom sina avancerade funktioner f\u00f6r samtalsdirigering och -hantering.<br \/>\nDessa funktioner s\u00e4kerst\u00e4ller att f\u00f6rfr\u00e5gningar fr\u00e5n kunder besvaras snabbt och effektivt, vilket leder till <a href=\"\" target=\"\" rel=\"\">\u00f6kad kundn\u00f6jdhet<\/a> och lojalitet. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470454726\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Vilka CRM-verktyg anv\u00e4nds i callcenters?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>F\u00f6retag anv\u00e4nder CRM-verktyg (Customer Relationship Management) f\u00f6r att hantera kundinteraktioner, sp\u00e5ra kunddata och f\u00f6rse agenter med den information de beh\u00f6ver f\u00f6r att ge personlig service.<br \/>\nN\u00e5gra popul\u00e4ra CRM-verktyg som anv\u00e4nds i callcenters \u00e4r <a href=\"\" target=\"\" rel=\"\">Zendesk<\/a>, <a href=\"\" target=\"\" rel=\"\">LiveAgent<\/a> och <a href=\"\" target=\"\" rel=\"\">Intercom<\/a>. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470468042\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Vad \u00e4r ett inkommande samtal och 5 exempel?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Fem vanliga typer av inkommande samtal \u00e4r f\u00f6rfr\u00e5gningar fr\u00e5n kundtj\u00e4nst, klagom\u00e5l, uppdateringar av leveransstatus, behov av teknisk kundtj\u00e4nst och fr\u00e5gor om produkter eller tj\u00e4nster.<br \/>\nSamtalen kommer fr\u00e5n kunder som vill ha hj\u00e4lp eller information, fr\u00e5n olika branscher och med olika behov.<br \/>\nL\u00e4s mer om hur du <a href=\"\" target=\"\" rel=\"\">hanterar inkommande samtal p\u00e5 ett effektivt s\u00e4tt h\u00e4r.<\/a>  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470492326\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Vilka telefonnumren kan jag f\u00e5 f\u00f6r ett inkommande callcenter p\u00e5 CloudTalk?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>M\u00e5nga callcentermjukvaror f\u00f6r inkommande samtal, inklusive CloudTalk, erbjuder <a href=\"https:\/\/www.cloudtalk.io\/toll-free-numbers\/\" target=\"_blank\" rel=\"noreferrer noopener\">avgiftsfria nummer<\/a>. Dessa g\u00f6r att kunderna kan ringa er\/er gratis eller till mycket l\u00e5ga priser. Ni\/er kan v\u00e4lja mellan gr\u00f6na (0800) eller bl\u00e5 nummer (0850). Dessutom finns det <a href=\"https:\/\/www.cloudtalk.io\/international-numbers\/\" target=\"_blank\" rel=\"noreferrer noopener\">internationella nummer<\/a> som l\u00e5ter er uppr\u00e4tth\u00e5lla en lokal n\u00e4rvaro var som helst i v\u00e4rlden. CloudTalk erbjuder \u00f6ver 160 av dem.    <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711475920599\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Vilka \u00e4r de fyra vanligaste KPI:erna som m\u00e4ts i ett callcenter f\u00f6r inkommande samtal?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/www.cloudtalk.io\/blog\/10-most-important-call-center-kpis-you-should-be-tracking\/\" target=\"_blank\" rel=\"noreferrer noopener\">KPI<\/a>:er f\u00f6r inkommande <a href=\"https:\/\/www.cloudtalk.io\/blog\/10-most-important-call-center-kpis-you-should-be-tracking\/\" target=\"_blank\" rel=\"noreferrer noopener\">callcenter<\/a> kan delas in i fyra kategorier: kundn\u00f6jdhet, aff\u00e4rsv\u00e4rde, operativ effektivitet och personalhantering. Exempel \u00e4r CSAT (Customer Satisfaction Rate), Customer Churn Rate och FCR (First Call Resolution). <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover cloudtalk-cta\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-170641\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/cs-cta-background.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\">CloudTalk \u00e4r byggd f\u00f6r att f\u00f6renkla samtalsverksamheten med tillf\u00f6rlitlig AI business calling<\/h2>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color\">Boka en demo idag f\u00f6r att se hur CloudTalk kan st\u00f6dja dina team.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/boka-en-demo\/\">Boka en demo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Se till att varje supportsamtal r\u00e4knas Hj\u00e4lp ditt team att leverera responsiv och h\u00f6gkvalitativ support samtidigt som du n\u00e5r SLA-m\u00e5len och minskar antalet missade samtal. Skaffa de verktyg ni\/er beh\u00f6ver f\u00f6r att h\u00e5lla kunderna n\u00f6jda och agenterna produktiva. \u00d6ver f\u00f6retag anv\u00e4nder CloudTalk f\u00f6r att f\u00e5 FLER och B\u00c4TTRE samtal 81.7% \u00d6kad samtalsvolym Samtalsvolymen \u00f6kade med [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-solution_by_team_v2.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-127743","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/sv\/wp-json\/wp\/v2\/pages\/127743","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/sv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sv\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sv\/wp-json\/wp\/v2\/comments?post=127743"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/sv\/wp-json\/wp\/v2\/pages\/127743\/revisions"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/sv\/wp-json\/wp\/v2\/media?parent=127743"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sv\/wp-json\/wp\/v2\/ct-post-type?post=127743"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}