{"id":116752,"date":"2022-05-20T11:07:54","date_gmt":"2022-05-20T09:07:54","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/samtalsovervakning\/"},"modified":"2026-01-09T06:46:28","modified_gmt":"2026-01-09T04:46:28","slug":"samtalsovervakning","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sv\/samtalsovervakning\/","title":{"rendered":"Programvara f\u00f6r Samtals\u00f6vervakning: \u00d6vervaka och f\u00f6rb\u00e4ttra samtal"},"content":{"rendered":"\n<div class=\"wp-block-group hero-section split-image-03\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h1 class=\"wp-block-heading\">Programvara f\u00f6r Samtals\u00f6vervakning som h\u00e5ller er\/er synkroniserade med varje samtal<\/h1>\n\n\n\n<p>H\u00e5ll dig sk\u00e4rpt, h\u00e5ll dig informerad och missa aldrig ett slag. Med CloudTalks programvara f\u00f6r Samtals\u00f6vervakning kan ni\/er direkt lyssna p\u00e5 live-samtal, erbjuda diskret coachning eller hoppa in n\u00e4r det \u00e4r som viktigast. Installationen tar n\u00e5gra minuter. Resultaten varar mycket l\u00e4ngre.   <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/boka-en-demo\/\">Kontakta f\u00f6rs\u00e4ljningsavdelningen<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/cloudtalk-14-dagars-gratis-provperiod\/\">Prova gratis<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"937\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Call-Monitoring-1024x937.png\" alt=\"CloudTalk programvara f&#xF6;r Samtals&#xF6;vervakning\" class=\"wp-image-294042\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Call-Monitoring-1024x937.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Call-Monitoring-300x275.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Call-Monitoring-768x703.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Call-Monitoring-1180x1080.png 1180w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Call-Monitoring-811x742.png 811w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Call-Monitoring-468x428.png 468w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Call-Monitoring-424x388.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Call-Monitoring-123x113.png 123w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Call-Monitoring-88x81.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Call-Monitoring.png 1224w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Programvara f\u00f6r Samtals\u00f6vervakning som<br\/>hj\u00e4lper dina agenter att prestera sitt b\u00e4sta<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-coinsHand type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M13.5295 8.35186C12.9571 8.75995 12.2566 9 11.5 9C9.567 9 8 7.433 8 5.5C8 3.567 9.567 2 11.5 2C12.753 2 13.8522 2.65842 14.4705 3.64814M6 20.0872H8.61029C8.95063 20.0872 9.28888 20.1277 9.61881 20.2086L12.3769 20.8789C12.9753 21.0247 13.5988 21.0388 14.2035 20.9214L17.253 20.3281C18.0585 20.1712 18.7996 19.7854 19.3803 19.2205L21.5379 17.1217C22.154 16.5234 22.154 15.5524 21.5379 14.9531C20.9832 14.4134 20.1047 14.3527 19.4771 14.8103L16.9626 16.6449C16.6025 16.9081 16.1643 17.0498 15.7137 17.0498H13.2855L14.8311 17.0498C15.7022 17.0498 16.4079 16.3633 16.4079 15.5159V15.2091C16.4079 14.5055 15.9156 13.892 15.2141 13.7219L12.8286 13.1417C12.4404 13.0476 12.0428 13 11.6431 13C10.6783 13 8.93189 13.7988 8.93189 13.7988L6 15.0249M20 6.5C20 8.433 18.433 10 16.5 10C14.567 10 13 8.433 13 6.5C13 4.567 14.567 3 16.5 3C18.433 3 20 4.567 20 6.5ZM2 14.6L2 20.4C2 20.9601 2 21.2401 2.10899 21.454C2.20487 21.6422 2.35785 21.7951 2.54601 21.891C2.75992 22 3.03995 22 3.6 22H4.4C4.96005 22 5.24008 22 5.45399 21.891C5.64215 21.7951 5.79513 21.6422 5.89101 21.454C6 21.2401 6 20.9601 6 20.4V14.6C6 14.0399 6 13.7599 5.89101 13.546C5.79513 13.3578 5.64215 13.2049 5.45399 13.109C5.24008 13 4.96005 13 4.4 13L3.6 13C3.03995 13 2.75992 13 2.54601 13.109C2.35785 13.2049 2.20487 13.3578 2.10899 13.546C2 13.7599 2 14.0399 2 14.6Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">49% Fler erbjudanden<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Organisationer med coachningsstrategier uppn\u00e5r h\u00f6gre vinstniv\u00e5er p\u00e5 prognostiserade aff\u00e4rer.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-zap type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M13 2L4.09344 12.6879C3.74463 13.1064 3.57023 13.3157 3.56756 13.4925C3.56524 13.6461 3.63372 13.7923 3.75324 13.8889C3.89073 14 4.16316 14 4.70802 14H12L11 22L19.9065 11.3121C20.2553 10.8936 20.4297 10.6843 20.4324 10.5075C20.4347 10.3539 20.3663 10.2077 20.2467 10.1111C20.1092 10 19.8368 10 19.292 10H12L13 2Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">3 i 1 verktyg<\/h4>\n\n\n\n<p class=\"has-text-align-center\">F\u00e5 den ultimata trion f\u00f6r Samtals\u00f6vervakning: Samtalslyssning, samtalsviskning och samtalssp\u00e4rr.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-lineChartUp02 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M21 21H4.6C4.03995 21 3.75992 21 3.54601 20.891C3.35785 20.7951 3.20487 20.6422 3.10899 20.454C3 20.2401 3 19.9601 3 19.4V3M21 7L15.5657 12.4343C15.3677 12.6323 15.2687 12.7313 15.1545 12.7684C15.0541 12.8011 14.9459 12.8011 14.8455 12.7684C14.7313 12.7313 14.6323 12.6323 14.4343 12.4343L12.5657 10.5657C12.3677 10.3677 12.2687 10.2687 12.1545 10.2316C12.0541 10.1989 11.9459 10.1989 11.8455 10.2316C11.7313 10.2687 11.6323 10.3677 11.4343 10.5657L7 15M21 7H17M21 7V11\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">+12 Statistik i realtid<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Sp\u00e5ra agenters prestationer, interaktioner med kunder och samtalseffektivitet med omedelbar data.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<div class=\"wp-block-cloudtalk-card-carousel-section wp-block-cloudtalk-card-carousel-section--testimonial wp-block-cloudtalk-card-carousel-section\"><div class=\"wp-block-cloudtalk-card-carousel-section__container\"><div class=\"wp-block-cloudtalk-card-carousel-section__header\"><div class=\"wp-block-cloudtalk-card-carousel-section__header-content\"><h2 class=\"wp-block-cloudtalk-card-carousel-section__title\">Vi har hj\u00e4lpt tusentals globala f\u00f6retag<\/h2><p class=\"wp-block-cloudtalk-card-carousel-section__description\">Fallstudier med kunder som bygger snabbare.<\/p><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__header-buttons\"><a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/cloudtalk-14-dagars-gratis-provperiod\/\" class=\"btn btn-ghost\">Prova gratis<\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/boka-en-demo\/\" class=\"btn btn-primary\">Kontakta f\u00f6rs\u00e4ljning<\/a><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__cards-preview\"><div class=\"wp-block-cloudtalk-card-carousel-section__slider\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides-inner\"><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #017737;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2026\/01\/pipedrive-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Global f\u00f6rs\u00e4ljningsmotor som drivs av uppkopplade konversationer<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8221;CloudTalks AI-utskrifter och analyser g\u00f6r det l\u00e4ttare att sp\u00e5ra samtalsfrekvenser, uppt\u00e4cktsdjup och regionala prestationer &#8211; allt utan att det kr\u00e4vs formell utbildning f\u00f6r att komma ig\u00e5ng.&#8221;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Marta Santos<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">SDR Team Lead, Pipedrive<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/pipedrive\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">L\u00e4s fallstudie <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #292e36;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/revolut-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Revolutionera Revoluts effektivitet och spara mer \u00e4n 40 timmar<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8221;Tack vare CloudTalks tillf\u00f6rlitlighet kunde vi f\u00f6rb\u00e4ttra s\u00e4ljteamens prestanda och st\u00e4nga fler aff\u00e4rer \u00e4n vi n\u00e5gonsin hade kunnat f\u00f6rest\u00e4lla oss.&#8221;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Jamie Devlin<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Chef f\u00f6r Operations<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/revolut\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">L\u00e4s fallstudie <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #235af6;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Nokia-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">\u00d6kad produktivitet f\u00f6r 200 agenter inom kundtj\u00e4nst<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8221;Med CloudTalk Analytics f\u00e5r jag nu se varje steg p\u00e5 v\u00e4gen. Vi kan hitta avvikelser och f\u00e5 en mycket b\u00e4ttre f\u00f6rst\u00e5else f\u00f6r v\u00e5ra team.&#8221;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Nelly Donnelly<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Chef f\u00f6r tj\u00e4nsteleverans<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/nokia\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">L\u00e4s fallstudie <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #e3b14b;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/glovo-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Framg\u00e5ng f\u00f6r Glovos team inom kundtj\u00e4nst<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8221;CloudTalk f\u00f6rb\u00e4ttrade v\u00e5rt teams kostnader och effektivitet. Skriptfunktionen g\u00f6r att vi kan leda samtalen p\u00e5 ett mycket mer systematiskt s\u00e4tt.&#8221;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Yohann Bensadoun<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Tillv\u00e4xt i det globala utbudet<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/glovo\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">L\u00e4s fallstudie <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__arrows\"><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--prev\" aria-label=\"Previous\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15 18L9 12L15 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--next\" aria-label=\"Next\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9 18L15 12L9 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><\/div><\/div>\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\"><strong>Vad \u00e4r programvara f\u00f6r Samtals\u00f6vervakning?<\/strong><\/h4>\n\n\n\n<p>Programvara f\u00f6r Samtals\u00f6vervakning \u00e4r ett verktyg som g\u00f6r det m\u00f6jligt f\u00f6r chefer och teamledare att lyssna p\u00e5 livesamtal, utv\u00e4rdera agenternas prestationer och styra konversationer i realtid.<br\/><br\/>Det s\u00e4kerst\u00e4ller att dina agenter h\u00e5ller sig sk\u00e4rpta, konsekventa och sj\u00e4lvs\u00e4kra. Genom att kombinera datasp\u00e5rning med verktyg f\u00f6r <a href=\"http:\/\/staging.cloudtalk.io\/blog\/call-center-monitoring-7-best-practices-for-call-center-managers\/\" target=\"_blank\" rel=\"noopener\">direkt\u00f6vervakning ger Samtals\u00f6vervakning cheferna<\/a> m\u00f6jlighet att uppr\u00e4tth\u00e5lla h\u00f6ga servicestandarder, ge coachning p\u00e5 plats och g\u00f6ra varje samtal till ett l\u00e4rtillf\u00e4lle. <br\/><br\/>Resultatet? B\u00e4ttre f\u00f6rberedda agenter och n\u00f6jdare kunder. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/cloudtalk-14-dagars-gratis-provperiod\/\">Prova gratis<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/boka-en-demo\/\">Kontakta f\u00f6rs\u00e4ljningsavdelningen<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"888\" height=\"698\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Call-Monitoring-1.png\" alt=\"\" class=\"wp-image-295051\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Call-Monitoring-1.png 888w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Call-Monitoring-1-300x236.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Call-Monitoring-1-768x604.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Call-Monitoring-1-545x428.png 545w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Call-Monitoring-1-424x333.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Call-Monitoring-1-144x113.png 144w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Call-Monitoring-1-88x69.png 88w\" sizes=\"auto, (max-width: 888px) 100vw, 888px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h2 class=\"wp-block-heading\"><strong>Hur fungerar programvara f\u00f6r Samtals\u00f6vervakning?<\/strong><\/h2>\n\n\n\n<p>Programvara f\u00f6r Samtals\u00f6vervakning ger arbetsledare tillg\u00e5ng till direkts\u00e4nda samtal i realtid &#8211; s\u00e5 att de kan observera, <a href=\"http:\/\/staging.cloudtalk.io\/blog\/sales-coaching-software\/\" target=\"_blank\" rel=\"noopener\">coacha<\/a> och till och med delta vid behov, utan att st\u00f6ra kundupplevelsen.<br\/><br\/>Med tre kraftfulla coachningsverktyg kan arbetsledare <strong>utv\u00e4rdera och ingripa i realtid<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Lyssna<\/strong>: <a href=\"http:\/\/staging.cloudtalk.io\/call-center-workforce-management-solution\/\" target=\"_blank\" rel=\"noopener\">Diskret \u00f6vervaka agenters samtal<\/a>, antingen med eller utan agenters vetskap, f\u00f6r att utv\u00e4rdera prestationer och identifiera omr\u00e5den som kan f\u00f6rb\u00e4ttras.<\/li>\n\n\n\n<li><strong>Viskning<\/strong>: M\u00f6jligg\u00f6r privat coachning i realtid f\u00f6r agenter under livesamtal, vilket ger v\u00e4gledning utan att kunden \u00e4r medveten om det.<\/li>\n\n\n\n<li><strong>Barge<\/strong>: Till\u00e5ter arbetsledare att delta i konversationen som en aktiv tredje deltagare och hj\u00e4lpa agenten och kunden n\u00e4r det beh\u00f6vs.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/cloudtalk-14-dagars-gratis-provperiod\/\">Prova gratis<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/boka-en-demo\/\">Kontakta f\u00f6rs\u00e4ljningsavdelningen<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-124.png\" alt=\"\" class=\"wp-image-294068\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-124.png 2560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-124-300x300.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-124-1024x1024.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-124-150x150.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-124-768x768.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-124-1536x1536.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-124-2048x2048.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-124-1080x1080.png 1080w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-124-742x742.png 742w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-124-428x428.png 428w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-124-424x424.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-124-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-124-88x88.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">F\u00f6rdelar med Samtals\u00f6vervakning<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Hur en tj\u00e4nst f\u00f6r Samtals\u00f6vervakning driver<br\/>Prestanda, tillfredsst\u00e4llelse och tillv\u00e4xt<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-user01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M20 21C20 19.6044 20 18.9067 19.8278 18.3389C19.44 17.0605 18.4395 16.06 17.1611 15.6722C16.5933 15.5 15.8956 15.5 14.5 15.5H9.5C8.10444 15.5 7.40665 15.5 6.83886 15.6722C5.56045 16.06 4.56004 17.0605 4.17224 18.3389C4 18.9067 4 19.6044 4 21M16.5 7.5C16.5 9.98528 14.4853 12 12 12C9.51472 12 7.5 9.98528 7.5 7.5C7.5 5.01472 9.51472 3 12 3C14.4853 3 16.5 5.01472 16.5 7.5Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Frig\u00f6r agenternas potential<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Samtals\u00f6vervakning ger viktiga insikter i agenternas prestationer och hj\u00e4lper arbetsledarna att identifiera styrkor och omr\u00e5den som beh\u00f6ver f\u00f6rb\u00e4ttras. Detta m\u00f6jligg\u00f6r fokuserad coachning och utbildning, s\u00e5 att agenterna kan f\u00f6rb\u00e4ttra sina f\u00e4rdigheter och \u00f6ka produktiviteten. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-messageHeartCircle type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M20.9996 11.5C20.9996 16.1944 17.194 20 12.4996 20C11.4228 20 10.3928 19.7998 9.44478 19.4345C9.27145 19.3678 9.18478 19.3344 9.11586 19.3185C9.04807 19.3029 8.999 19.2963 8.92949 19.2937C8.85881 19.291 8.78127 19.299 8.62619 19.315L3.50517 19.8444C3.01692 19.8948 2.7728 19.9201 2.6288 19.8322C2.50337 19.7557 2.41794 19.6279 2.3952 19.4828C2.36909 19.3161 2.48575 19.1002 2.71906 18.6684L4.35472 15.6408C4.48942 15.3915 4.55677 15.2668 4.58728 15.1469C4.6174 15.0286 4.62469 14.9432 4.61505 14.8214C4.60529 14.6981 4.55119 14.5376 4.443 14.2166C4.15547 13.3636 3.99962 12.45 3.99962 11.5C3.99962 6.80558 7.8052 3 12.4996 3C17.194 3 20.9996 6.80558 20.9996 11.5Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12.4965 8.94925C11.5968 7.9104 10.0965 7.63095 8.96924 8.58223C7.84196 9.5335 7.68326 11.124 8.56851 12.2491C9.11696 12.9461 10.4935 14.2191 11.4616 15.087C11.8172 15.4057 11.995 15.5651 12.2084 15.6293C12.3914 15.6844 12.6017 15.6844 12.7847 15.6293C12.9981 15.5651 13.1759 15.4057 13.5315 15.087C14.4996 14.2191 15.8761 12.9461 16.4246 12.2491C17.3098 11.124 17.1705 9.5235 16.0238 8.58223C14.8772 7.64096 13.3963 7.9104 12.4965 8.94925Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">F\u00f6rb\u00e4ttra kundupplevelsen<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Kvalitets\u00f6vervakning i callcenter hj\u00e4lper till att s\u00e4kerst\u00e4lla att agenterna levererar konsekventa tj\u00e4nster av h\u00f6g kvalitet genom att utv\u00e4rdera deras interaktioner. Detta f\u00f6rb\u00e4ttrar <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/how-to-raise-customer-satisfaction-as-an-smb\/\">kundn\u00f6jdheten<\/a> och st\u00e4rker lojaliteten, vilket f\u00f6rb\u00e4ttrar den \u00f6vergripande kundupplevelsen och st\u00f6der f\u00f6retagets tillv\u00e4xt. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-lineChartUp02 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M21 21H4.6C4.03995 21 3.75992 21 3.54601 20.891C3.35785 20.7951 3.20487 20.6422 3.10899 20.454C3 20.2401 3 19.9601 3 19.4V3M21 7L15.5657 12.4343C15.3677 12.6323 15.2687 12.7313 15.1545 12.7684C15.0541 12.8011 14.9459 12.8011 14.8455 12.7684C14.7313 12.7313 14.6323 12.6323 14.4343 12.4343L12.5657 10.5657C12.3677 10.3677 12.2687 10.2687 12.1545 10.2316C12.0541 10.1989 11.9459 10.1989 11.8455 10.2316C11.7313 10.2687 11.6323 10.3677 11.4343 10.5657L7 15M21 7H17M21 7V11\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Datadrivet beslutsfattande<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Genom att <a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/programvara-for-callcenter-med-statistik\/\">analysera samtalsdata och kundinteraktioner<\/a> kan callcenters f\u00e5 v\u00e4rdefulla insikter om kundernas preferenser, beteendem\u00f6nster och nya trender. Denna information kan ligga till grund f\u00f6r strategiska beslut, produktutveckling och marknadsf\u00f6ringsinitiativ. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\"><strong>L\u00e5s upp djupare konversationer med AI-driven Samtals\u00f6vervakning<\/strong><\/h4>\n\n\n\n<p>AI lyssnar inte bara &#8211; det tolkar. Med CloudTalk&#8217;s avancerade programvara f\u00f6r Samtals\u00f6vervakning f\u00e5r ni\/er insikter i realtid fr\u00e5n varje interaktion med kunden. Funktioner som <a href=\"http:\/\/staging.cloudtalk.io\/blog\/ai-sentiment-analysis-tool\/\" target=\"_blank\" rel=\"noopener\"><strong>Sentimentanalys<\/strong><\/a>, <a href=\"http:\/\/staging.cloudtalk.io\/trending-topics\/\" target=\"_blank\" rel=\"noopener\"><strong>AI-trendiga \u00e4mnen<\/strong><\/a>och <a href=\"http:\/\/staging.cloudtalk.io\/talk-listen-ratio\/\" target=\"_blank\" rel=\"noopener\"><strong>F\u00f6rh\u00e5llande mellan samtal och lyssnande<\/strong><\/a> hj\u00e4lper chefer att g\u00e5 l\u00e4ngre \u00e4n ytliga kvalitetskontroller och coacha agenter med precision.  <br\/><br\/>Ni\/er f\u00f6ljer inte bara upp prestationen &#8211; ni f\u00f6rst\u00e5r den.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/cloudtalk-14-dagars-gratis-provperiod\/\">Prova gratis<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/boka-en-demo\/\">Kontakta f\u00f6rs\u00e4ljningsavdelningen<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"1224\" height=\"1120\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Sentiment-Analysis.png\" alt=\"Samtals&#xF6;vervakning f&#xF6;r agenter  \" class=\"wp-image-298763\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Sentiment-Analysis.png 1224w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Sentiment-Analysis-300x275.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Sentiment-Analysis-1024x937.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Sentiment-Analysis-768x703.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Sentiment-Analysis-1180x1080.png 1180w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Sentiment-Analysis-811x742.png 811w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Sentiment-Analysis-468x428.png 468w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Sentiment-Analysis-424x388.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Sentiment-Analysis-123x113.png 123w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Sentiment-Analysis-88x81.png 88w\" sizes=\"auto, (max-width: 1224px) 100vw, 1224px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\"><strong>F\u00e5 varje insikt med samtalsstatistik i realtid<\/strong><\/h4>\n\n\n\n<p>Programvara f\u00f6r Samtals\u00f6vervakning handlar inte bara om att lyssna &#8211; det handlar om att veta. CloudTalk ger er <a href=\"http:\/\/staging.cloudtalk.io\/blog\/what-is-real-time-customer-information-cloudtalk\/\" target=\"_blank\" rel=\"noopener\">realtidsm\u00e4tningar<\/a> av agenternas aktivitet, samtalsresultat, kundernas \u00e5sikter och mycket mer. Du ser vad som fungerar, vad som g\u00e5r i st\u00e5 och var du ska s\u00e4tta in \u00e5tg\u00e4rder &#8211; helt utan att v\u00e4nta p\u00e5 en rapport.  <br\/><br\/>Anv\u00e4nd den f\u00f6r att coacha smartare, prioritera b\u00e4ttre och \u00f6ka teamets genomslagskraft.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/cloudtalk-14-dagars-gratis-provperiod\/\">Prova gratis<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/boka-en-demo\/\">Kontakta f\u00f6rs\u00e4ljningsavdelningen<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"2033\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Dashboard-scaled.png\" alt=\"\" class=\"wp-image-299370\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Dashboard-scaled.png 2560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Dashboard-300x238.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Dashboard-1024x813.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Dashboard-768x610.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Dashboard-1536x1220.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Dashboard-2048x1626.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\"><strong>Uppt\u00e4ck problem innan de p\u00e5verkar kunden<\/strong><\/h4>\n\n\n\n<p>CloudTalks <a href=\"http:\/\/staging.cloudtalk.io\/dashboard\/\" target=\"_blank\" rel=\"noopener\">instrumentpanel<\/a> f\u00f6r realtids\u00f6vervakning hj\u00e4lper er att f\u00e5nga upp problem n\u00e4r de uppst\u00e5r &#8211; inte efter\u00e5t. Ni\/er kan sp\u00e5ra viktiga kvalitetsindikatorer som l\u00e5nga v\u00e4ntetider, l\u00e5g samtalskvot eller upprepade \u00f6verf\u00f6ringar och snabbt identifiera vilka agenter eller samtal som beh\u00f6ver uppm\u00e4rksamhet. <br\/><br\/>Det \u00e4r en kvalitetss\u00e4kring som \u00e4r proaktiv, inte reaktiv.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/cloudtalk-14-dagars-gratis-provperiod\/\">Prova gratis<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/boka-en-demo\/\">Kontakta f\u00f6rs\u00e4ljningsavdelningen<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"937\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-1024x937.png\" alt=\"Samtals&#xF6;vervakning\" class=\"wp-image-294728\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-1024x937.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-300x275.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-768x703.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-1180x1080.png 1180w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-811x742.png 811w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-468x428.png 468w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-424x388.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-123x113.png 123w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-88x81.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard.png 1224w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-icon-cards-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">Funktioner<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Funktioner i programvara f\u00f6r Samtals\u00f6vervakning som du kommer att hitta v\u00e4sentliga<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-group-reporting.svg\" alt=\"\" class=\"wp-image-184011\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Koncernrapportering<\/h4>\n\n\n\n<p>Ge dina chefer full insyn i teamets prestationer och verktyg f\u00f6r att identifiera vad, n\u00e4r och hur de ska f\u00f6rb\u00e4ttras.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/group-reporting\/\">L\u00e4s mer om detta<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-wallboard.svg\" alt=\"\" class=\"wp-image-182654\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Flaggskeppets funktioner<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">V\u00e4ggskiva<\/h4>\n\n\n\n<p>Visa upp prestanda och m\u00e4tv\u00e4rden f\u00f6r callcentret i realtid f\u00f6r hela ditt team &#8211; live och i en m\u00e4ngd olika format.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/wallboard-fa-en-livebild-av-vad-som-hander-i-ditt-callcenter-moln\/\">L\u00e4s mer om detta<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-user-management.svg\" alt=\"\" class=\"wp-image-184036\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Anv\u00e4ndarhantering<\/h4>\n\n\n\n<p>Ladda upp anv\u00e4ndare, tilldela beh\u00f6righeter och hantera samtalsk\u00f6er och ringstrategier i bulk utan extra anstr\u00e4ngning.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/user-management\/\">L\u00e4s mer om detta<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-analytics.svg\" alt=\"\" class=\"wp-image-183062\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Flaggskeppets funktioner<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">Analys<\/h4>\n\n\n\n<p>F\u00e5 tillg\u00e5ng till centraliserade data om teamets prestationer och anv\u00e4nd dem f\u00f6r att optimera verksamheten, s\u00e4nka kostnaderna och sluta fler avtal.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/programvara-for-callcenter-med-statistik\/\">L\u00e4s mer om detta<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-integrations-icons-02 ds2-force-padding-with-divider\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">Integrationer<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Integrera CloudTalk programvara f\u00f6r Samtals\u00f6vervakning med dina favoritverktyg<\/strong><\/h3>\n\n\n\n<p>CRM:er, helpdesks, system f\u00f6r sp\u00e5rning av s\u00f6kande och mycket mer. Kom ig\u00e5ng direkt med 100+ inbyggda integrationer, eller expandera ytterligare med Zapier, Make eller CloudTalk&#8217;s egen byggare f\u00f6r automatisering av arbetsfl\u00f6den. <\/p>\n\n\n\n<div class=\"wp-block-group integration-icons-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/zapier-callcenter-integration-for-cloudtalk\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconZapier.svg\" alt=\"\" class=\"wp-image-297388\"\/><\/a><figcaption class=\"wp-element-caption\">Visa<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/telefonsystems-integrering-till-salesforce\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconSalesforce.svg\" alt=\"\" class=\"wp-image-297371\"\/><\/a><figcaption class=\"wp-element-caption\">Visa<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/integrera-intercom-med-mjukvaran-pa-ditt-kontaktcenter\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconIntercom.svg\" alt=\"\" class=\"wp-image-297337\"\/><\/a><figcaption class=\"wp-element-caption\">Visa<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/det-basta-telefonsystemet-for-pipedrive-forsaljningsteam\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconPipedrive.svg\" alt=\"\" class=\"wp-image-297363\"\/><\/a><figcaption class=\"wp-element-caption\">Visa<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/telefonsystemsintegration-for-front\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconFront.svg\" alt=\"\" class=\"wp-image-297325\"\/><\/a><figcaption class=\"wp-element-caption\">Visa<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/callcenter-integration-for-zendesk\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconZendesk.svg\" alt=\"\" class=\"wp-image-297389\"\/><\/a><figcaption class=\"wp-element-caption\">Visa<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/gong\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconGong.svg\" alt=\"\" class=\"wp-image-297326\"\/><\/a><figcaption class=\"wp-element-caption\">Visa<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/integration-av-callcenter-for-hubspot\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconHubSpot.svg\" alt=\"\" class=\"wp-image-297335\"\/><\/a><figcaption class=\"wp-element-caption\">Visa<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/copper\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconCopper.svg\" alt=\"\" class=\"wp-image-297317\"\/><\/a><figcaption class=\"wp-element-caption\">Visa<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/gorgias\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconGorgias.svg\" alt=\"\" class=\"wp-image-297330\"\/><\/a><figcaption class=\"wp-element-caption\">Visa<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/zendesk-sell-2\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconZendeskSell.svg\" alt=\"\" class=\"wp-image-297390\"\/><\/a><figcaption class=\"wp-element-caption\">Visa<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/callcenter-integration-for-microsoft-dynamics-365\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconMicrosoftDynamics.svg\" alt=\"\" class=\"wp-image-297348\"\/><\/a><figcaption class=\"wp-element-caption\">Visa<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/microsoft-teams\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconMS-Teams.svg\" alt=\"\" class=\"wp-image-297352\"\/><\/a><figcaption class=\"wp-element-caption\">Visa<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/kommocrm\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconKommo.svg\" alt=\"\" class=\"wp-image-297340\"\/><\/a><figcaption class=\"wp-element-caption\">Visa<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/integrera-freshworks-crm-med-vart-smart-phone-system\/\"><img loading=\"lazy\" decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconFreshsales.svg\" alt=\"\" class=\"wp-image-297322\"\/><\/a><figcaption class=\"wp-element-caption\">Visa<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/zoho-crm\/\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/IconZohoCrm.svg\" alt=\"\"\/><\/a><figcaption class=\"wp-element-caption\">Visa<\/figcaption><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/integrerad-callcenter-mjukvara\/\">Se alla integrationer<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group faq-section-accordion-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\"><strong>Programvara f\u00f6r Samtals\u00f6vervakning &#8211; allt ni\/er beh\u00f6ver veta<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group old-solution-faq-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question active\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>1. Viktiga funktioner i programvara f\u00f6r Samtals\u00f6vervakning<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Viktiga funktioner i programvara f\u00f6r Samtals\u00f6vervakning \u00e4r <strong>\u00f6vervakning i realtid, coachningsverktyg och s\u00e4ker samtalsinspelning <\/strong>som hj\u00e4lper chefer att f\u00f6rb\u00e4ttra servicekvaliteten och s\u00e4kerst\u00e4lla efterlevnad. En molnbaserad l\u00f6sning f\u00f6r Samtals\u00f6vervakning som CloudTalk ger cheferna verktygen f\u00f6r att <a href=\"https:\/\/test-staging.cloudtalk.io\/call-recording-and-monitoring-software\/\">\u00f6vervaka och spela in<\/a> live-interaktioner, ge v\u00e4gledning och ingripa n\u00e4r det beh\u00f6vs. <\/p>\n\n\n\n<p><strong>Viktiga funktioner i programvara f\u00f6r Samtals\u00f6vervakning inkluderar:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Realtidsavlyssning<\/strong>: arbetsledare kan tyst delta i direkts\u00e4nda samtal f\u00f6r att \u00f6vervaka kvalitet och kundupplevelse.<\/li>\n\n\n\n<li><strong>Viskning av samtal<\/strong>: ge agenter diskret coachning under ett samtal utan att kunden h\u00f6r det.<\/li>\n\n\n\n<li><strong>Call barge-in<\/strong>: <a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/3-vagssamtal\/\">g\u00e5<\/a> direkt in i ett aktivt samtal om eskalering eller ingripande kr\u00e4vs.<\/li>\n\n\n\n<li><strong>Samtalsinspelning<\/strong>: aktivera <a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/kontaktcenter-verktyg\/programvara-for-inspelning-av-kontaktcenter\/\">Samtalsinspelning<\/a> och spela in samtal automatiskt eller p\u00e5 beg\u00e4ran f\u00f6r senare granskning och utbildning.<\/li>\n\n\n\n<li><strong>Standardrapportering<\/strong>: sp\u00e5ra volymer av direkts\u00e4nda samtal, <a href=\"https:\/\/test-staging.cloudtalk.io\/agent-status\/\">agenters tillg\u00e4nglighet<\/a> och samtalstider i inbyggda paneler.<\/li>\n\n\n\n<li><strong>Avancerad AI-analys<\/strong>: koppla ihop <a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/ai-driven-intelligens-for-konversationer\/\">Samtals\u00f6vervakning med Conversation Intelligence<\/a> f\u00f6r att m\u00f6jligg\u00f6ra transkribering, sentimentanalys, talk\/listen-ratio, \u00e4mnesutvinning och sammanfattningar f\u00f6r djupare insikter.<\/li>\n\n\n\n<li><strong>CRM- och helpdesk-integrationer<\/strong>: koppla \u00f6vervakningsdata och inspelningar till <a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/telefonsystems-integrering-till-salesforce\/\">Salesforce<\/a>, HubSpot, <a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/callcenter-integration-for-zendesk\/\">Zendesk<\/a> m.fl.<\/li>\n\n\n\n<li><strong>Funktioner<\/strong> f\u00f6r efterlevnad: f\u00f6lj GDPR och branschstandarder med hj\u00e4lp av lagringskontroller, <a href=\"https:\/\/test-staging.cloudtalk.io\/user-management\/\">rollbaserade beh\u00f6righeter och s\u00e4ker molnbaserad<\/a> lagring.<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>2. Viktiga f\u00f6rdelar med att anv\u00e4nda programvara f\u00f6r live Samtals\u00f6vervakning<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Viktiga f\u00f6rdelar med att anv\u00e4nda<a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/quality-assurance-call-monitoring\/\"> programvara f\u00f6r Samtals\u00f6vervakning<\/a> \u00e4r <strong>b\u00e4ttre coachning, b\u00e4ttre efterlevnad och snabbare l\u00f6sning av problem med kunder.<\/strong> Med CloudTalks \u00f6vervakningsfunktioner f\u00e5r cheferna insyn i konversationer i realtid, medan inspelningar och <a href=\"https:\/\/test-staging.cloudtalk.io\/conversational-analytics\/\">avancerad analys<\/a> (via Conversation Intelligence) ger ytterligare djup. <\/p>\n\n\n\n<p><strong>F\u00f6rdelarna med Samtals\u00f6vervakning inkluderar:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>F\u00f6rb\u00e4ttra agenternas prestationer<\/strong>: <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/how-to-improve-call-center-agent-performance\/\">coacha agenterna<\/a> i realtid med viskningar och f\u00f6rst\u00e4rk tr\u00e4ningen med inspelade samtal.<\/li>\n\n\n\n<li><strong>F\u00f6rb\u00e4ttra kundupplevelsen<\/strong>: s\u00e4kerst\u00e4lla servicekvaliteten genom att \u00f6vervaka samtal och ingripa vid behov.<\/li>\n\n\n\n<li><strong>Uppfyll<\/strong> kraven: f\u00e5nga samtal p\u00e5 ett s\u00e4kert s\u00e4tt och kontrollera \u00e5tkomsten med GDPR-anpassade inst\u00e4llningar f\u00f6r lagring och bevarande.<\/li>\n\n\n\n<li><strong>P\u00e5skynda utbildningen<\/strong>: introducera nya agenter snabbare med direkt coachning under live-samtal.<\/li>\n\n\n\n<li><strong>F\u00e5 djupare insikter<\/strong>: v\u00e4lj en leverant\u00f6r som erbjuder Conversation Intelligence f\u00f6r att f\u00e5 tillg\u00e5ng till konversationer, sentimentstrender och f\u00f6rh\u00e5llandet mellan <a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/kontaktcenter-verktyg\/transkription-av-samtal\/\">samtal<\/a> och lyssnande.<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>3. Viktiga faktorer att ta h\u00e4nsyn till vid val av programvara f\u00f6r Samtals\u00f6vervakning<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Viktiga faktorer att ta h\u00e4nsyn till n\u00e4r du v\u00e4ljer programvara f\u00f6r samtals\u00f6vervakning \u00e4r <strong>anv\u00e4ndbarhet, efterlevnad och djupet i \u00f6vervakningen och analyserna<\/strong>. R\u00e4tt l\u00f6sning b\u00f6r ge arbetsledarna f\u00f6rtroende att \u00f6vervaka samtalen p\u00e5 ett effektivt s\u00e4tt och samtidigt <a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/sakerhet-cloudtalk\/\">skydda kundernas uppgifter<\/a>. <\/p>\n\n\n\n<p><strong>Faktorer att utv\u00e4rdera n\u00e4r du v\u00e4ljer programvara f\u00f6r Samtals\u00f6vervakning:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Kontrollera funktioner f\u00f6r realtids\u00f6vervakning<\/strong>: bekr\u00e4fta st\u00f6d f\u00f6r funktioner f\u00f6r att lyssna, viska och tr\u00e4nga sig in.<\/li>\n\n\n\n<li><strong>Granska efterlevnadsfunktioner<\/strong>: s\u00e4kerst\u00e4ll efterlevnad av GDPR, rollbaserade beh\u00f6righeter och anpassningsbara lagringsregler.<\/li>\n\n\n\n<li><strong>F\u00f6rst\u00e5 analysens omfattning<\/strong>: g\u00f6r skillnad mellan <a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/programvara-for-callcenter-med-statistik\/\">standardanalys<\/a> (ing\u00e5r i standardplaner) och avancerad analys (vanligtvis tillg\u00e4nglig som ett till\u00e4gg).<\/li>\n\n\n\n<li><strong>Prioritera anv\u00e4ndbarhet<\/strong>: <a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/dashboard\/\">Kontrollpaneler<\/a> ska g\u00f6ra det enkelt f\u00f6r arbetsledare att \u00f6vervaka live-samtal.<\/li>\n\n\n\n<li><strong>Titta p\u00e5 integrationer<\/strong>: s\u00e4kerst\u00e4ll kompatibilitet med CRM:er och helpdesks f\u00f6r att centralisera samtalsdata.<\/li>\n\n\n\n<li><strong>Planera f\u00f6r skalbarhet<\/strong>: skaffa ett <a href=\"https:\/\/test-staging.cloudtalk.io\/cloud-phone-system\/\">molnbaserat telefonisystem<\/a> som kan anpassas efter teamets storlek och samtalsvolym.<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>4. Hur konfigurerar jag en Samtals\u00f6vervakning med CloudTalk?<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Med CloudTalks programvara f\u00f6r Samtals\u00f6vervakning kan ni\/er <strong>b\u00f6rja \u00f6vervaka direkts\u00e4nda samtal p\u00e5 bara n\u00e5gra minuter<\/strong>. \u00d6vervakarna kan <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/cloudtalk-insider-2-call-monitoring\/\">lyssna, viska eller<\/a> bryta in direkt, medan inspelningar och analyser ger ytterligare m\u00f6jligheter till coachning. Avancerade insikter \u00e4r tillg\u00e4ngliga n\u00e4r Conversation Intelligence \u00e4r aktiverat i de abonnemang som st\u00f6ds.  <\/p>\n\n\n\n<p><strong>Steg f\u00f6r inst\u00e4llning:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Skapa ett CloudTalk-konto<\/strong>: <a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/cloudtalk-14-dagars-gratis-provperiod\/\">registrera<\/a> dig och logga in p\u00e5 kontrollpanelen.<\/li>\n\n\n\n<li><strong>Tilldela \u00f6vervakningsbeh\u00f6righeter<\/strong>: Ge <strong>\u00f6vervakningsbeh\u00f6righeter<\/strong> s\u00e5 att \u00f6vervakare kan komma \u00e5t specifika agenters samtal.<\/li>\n\n\n\n<li><strong>Aktivera Samtalsinspelning (tillval)<\/strong>: spela in samtal automatiskt eller p\u00e5 beg\u00e4ran f\u00f6r utbildning och granskning.<\/li>\n\n\n\n<li><strong>Integrera med dina verktyg<\/strong>: <a href=\"https:\/\/test-staging.cloudtalk.io\/sv\/integrerad-callcenter-mjukvara\/\">synkronisera<\/a> Samtalsinspelningar och data fr\u00e5n Samtals\u00f6vervakning med CRM- eller helpdesk-system.<\/li>\n\n\n\n<li><strong>Anpassa beh\u00f6righeter<\/strong>: definiera \u00e5tkomstniv\u00e5er och lagringspolicyer f\u00f6r efterlevnad.<\/li>\n\n\n\n<li><strong>Aktivera Conversation Intelligence (tillval)<\/strong>: aktivera transkription, <a href=\"https:\/\/test-staging.cloudtalk.io\/sentiment-analysis\/\">sentiment<\/a> och \u00e4mnesutvinning (tillg\u00e4ngligt som till\u00e4gg).<\/li>\n\n\n\n<li><strong>\u00d6vervaka och coacha<\/strong>: anv\u00e4nd lyssna, viska och barge f\u00f6r att v\u00e4gleda agenter under livesamtal, och f\u00f6lj upp med inspelningar eller insikter.<\/li>\n<\/ol>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group faq-section-accordion-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Vanliga fr\u00e5gor och svar<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Allt ni\/er beh\u00f6ver veta om produkten och faktureringen.<\/p>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Vad \u00e4r Samtals\u00f6vervakning?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Samtals\u00f6vervakning l\u00e5ter arbetsledare lyssna p\u00e5 och utv\u00e4rdera samtal f\u00f6r att <a href=\"http:\/\/staging.cloudtalk.io\/blog\/how-to-improve-call-center-agent-performance\/\" target=\"_blank\" rel=\"noopener\">f\u00f6rb\u00e4ttra agenternas prestationer<\/a> och s\u00e4kerst\u00e4lla servicekvaliteten.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1752055211194\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Hur kan jag veta om n\u00e5gon avlyssnar mina samtal?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Med de flesta <a href=\"http:\/\/staging.cloudtalk.io\/blog\/call-monitoring-software\/\" target=\"_blank\" rel=\"noopener\">telefon\u00f6vervakningsverktyg<\/a> \u00e4r live\u00f6vervakning av samtal diskret och endast synlig f\u00f6r auktoriserade \u00f6vervakare inom systemet.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1752055277347\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Hur vet jag om mitt aff\u00e4rsbehov kr\u00e4ver verktyg f\u00f6r \u00f6vervakning av inkommande samtal?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Om ni\/er hanterar support eller f\u00f6rs\u00e4ljning via telefon kan ett system f\u00f6r samtals\u00f6vervakning bidra till att f\u00f6rb\u00e4ttra servicekvaliteten och coachningen.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1752055284588\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Hur mycket kostar programvara f\u00f6r kvalitets\u00f6vervakning av callcentermjukvara?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Priserna p\u00e5 callcentermjukvara f\u00f6r kvalitets\u00f6vervakning varierar beroende p\u00e5 funktioner, anv\u00e4ndare och volym, och b\u00f6rjar s\u00e5 l\u00e5gt som 20 USD per plats.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1752055297713\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Vad ska jag leta efter i den b\u00e4sta programvaran f\u00f6r Samtals\u00f6vervakning?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Leta efter realtids\u00e5tkomst, analysverktyg, coachningsverktyg och <a href=\"http:\/\/staging.cloudtalk.io\/integrations\/\" target=\"_blank\" rel=\"noopener\">integrationer<\/a> i din programvara f\u00f6r samtals\u00f6vervakning.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1752055309103\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Kan ett samtal avlyssnas p\u00e5 laglig v\u00e4g?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Ja &#8211; Samtals\u00f6vervakning \u00e4r lagligt med samtycke. De flesta callcentermjukvaror inneh\u00e5ller friskrivningsklausuler eller opt-in-varningar. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1752055320567\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Varf\u00f6r \u00e4r Samtals\u00f6vervakning viktigt?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Samtals\u00f6vervakning f\u00f6rb\u00e4ttrar kvaliteten, s\u00e4kerst\u00e4ller efterlevnad <a href=\"http:\/\/staging.cloudtalk.io\/blog\/10-most-important-call-center-kpis-you-should-be-tracking\/\" target=\"_blank\" rel=\"noopener\">, boostar CSAT<\/a> och ger st\u00f6d f\u00f6r coachning och utvecklingssamtal i realtid.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1752055337767\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Hur m\u00e5nga samtal b\u00f6r \u00f6vervakas i ett callcenter?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>F\u00f6r effektiva resultat b\u00f6r callcenters Samtals\u00f6vervakning inriktas p\u00e5 minst 1-2% av alla inkommande och <a href=\"http:\/\/staging.cloudtalk.io\/outbound-sales\/\" target=\"_blank\" rel=\"noopener\">utg\u00e5ende interaktioner med agenter<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1752055355836\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Vem anv\u00e4nder programvara f\u00f6r Samtals\u00f6vervakning?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Samtals\u00f6vervakning av callcentermjukvara anv\u00e4nds av f\u00f6rs\u00e4ljnings-, support-, QA- och <a href=\"http:\/\/staging.cloudtalk.io\/hipaa-compliance-phone-number\/\" target=\"_blank\" rel=\"noopener\">compliance-team<\/a> f\u00f6r att \u00f6vervaka agenternas prestationer.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1752055369700\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Har alla anv\u00e4ndare m\u00f6jlighet att anv\u00e4nda Samtals\u00f6vervakning?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Med rollbaserad \u00e5tkomst i callcentersystem kan endast auktoriserade anv\u00e4ndare som chefer och arbetsledare \u00f6vervaka.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1752055379207\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Hur \u00f6vervakar jag callcenter-agenter?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Anv\u00e4nd en app f\u00f6r Samtals\u00f6vervakning med programvara f\u00f6r samtalslyssning, viskning och analys f\u00f6r att \u00f6vervaka agenter p\u00e5 callcenter i realtid.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group faq-section-still-have-questions\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group avatars-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png\" alt=\"\" class=\"wp-image-294036\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"119\" height=\"119\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png\" alt=\"\" class=\"wp-image-294037\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png 119w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-88x88.png 88w\" sizes=\"auto, (max-width: 119px) 100vw, 119px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png\" alt=\"\" class=\"wp-image-294038\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Har du fortfarande fr\u00e5gor?<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Hittar du inte svaret du letar efter? Chatta g\u00e4rna med v\u00e5rt team. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/boka-en-demo\/\">Ta kontakt<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group cta-section simple-centered dark\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">\u00c4r du redo att komma ig\u00e5ng?<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Sluta gissa. B\u00f6rja h\u00f6ra vad som verkligen h\u00e4nder under dina samtal. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/cloudtalk-14-dagars-gratis-provperiod\/\">Prova gratis<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sv\/boka-en-demo\/\">Kontakta f\u00f6rs\u00e4ljningsavdelningen<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Programvara f\u00f6r Samtals\u00f6vervakning som h\u00e5ller er\/er synkroniserade med varje samtal H\u00e5ll dig sk\u00e4rpt, h\u00e5ll dig informerad och missa aldrig ett slag. Med CloudTalks programvara f\u00f6r Samtals\u00f6vervakning kan ni\/er direkt lyssna p\u00e5 live-samtal, erbjuda diskret coachning eller hoppa in n\u00e4r det \u00e4r som viktigast. Installationen tar n\u00e5gra minuter. Resultaten varar mycket l\u00e4ngre. Programvara f\u00f6r Samtals\u00f6vervakning somhj\u00e4lper [&hellip;]<\/p>\n","protected":false},"author":143,"featured_media":184390,"parent":130967,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-no-top-padding.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-116752","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/sv\/wp-json\/wp\/v2\/pages\/116752","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/sv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sv\/wp-json\/wp\/v2\/users\/143"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sv\/wp-json\/wp\/v2\/comments?post=116752"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/sv\/wp-json\/wp\/v2\/pages\/116752\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sv\/wp-json\/wp\/v2\/pages\/130967"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sv\/wp-json\/wp\/v2\/media\/184390"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/sv\/wp-json\/wp\/v2\/media?parent=116752"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sv\/wp-json\/wp\/v2\/ct-post-type?post=116752"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}