{"id":233174,"date":"2024-08-07T12:38:53","date_gmt":"2024-08-07T10:38:53","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/ako-uskutocnit-trojcestne-volanie-efektivny-kompletny-sprievodca\/"},"modified":"2024-11-09T11:11:10","modified_gmt":"2024-11-09T09:11:10","slug":"ako-uskutocnit-trojcestne-volanie-efektivny-kompletny-sprievodca","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/ako-uskutocnit-trojcestne-volanie-efektivny-kompletny-sprievodca\/","title":{"rendered":"Ako uskuto\u010dni\u0165 trojcestn\u00e9 volanie: Efekt\u00edvny kompletn\u00fd sprievodca"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left has-black-color has-text-color\"><strong><strong>Kompletn\u00fd sprievodca trojcestn\u00fdm volan\u00edm: Ako ho uskuto\u010dni\u0165 a ak\u00e9 s\u00fa jeho v\u00fdhody?<\/strong><\/strong><\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/demo\/\" style=\"border-radius:3px\">KONTAKTUJTE PREDAJ<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/signup\/\" style=\"border-radius:3px\">VYSK\u00da\u0160A\u0164 ZDARMA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-5.png\" alt=\"\" class=\"wp-image-206018\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-5.png 2560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-5-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-5-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-5-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-5-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-5-2048x1152.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-5-1920x1080.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-5-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-5-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-5-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-5-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-5-88x50.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n<p class=\"has-black-color has-text-color has-medium-font-size\">Tu je nie\u010do, \u010do mus\u00edte vedie\u0165 &#8211; kvalita a cena v\u00e1\u0161ho produktu u\u017e nie s\u00fa magnetom na dohodu.\nD\u00f4le\u017eit\u00e1 je sk\u00fasenos\u0165 z\u00e1kazn\u00edka.\nV skuto\u010dnosti <strong>48 % spotrebite\u013eov men\u00ed zna\u010dku kv\u00f4li v\u00fdnimo\u010dn\u00fdm slu\u017eb\u00e1m<\/strong>.  <\/p>\n\n\n\n<p>A <strong>79 % z nich ozna\u010dilo efekt\u00edvnos\u0165 za hlavn\u00fa vlastnos\u0165<\/strong> t\u00fdchto v\u00fdnimo\u010dn\u00fdch slu\u017eieb.\nTo znamen\u00e1, \u017ee by ste sa mali zamera\u0165 na r\u00fdchlu komunik\u00e1ciu, r\u00fdchle slu\u017eby a r\u00fdchle rie\u0161enie probl\u00e9mov.   <\/p>\n\n\n\n<p>Tu prich\u00e1dza na rad trojcestn\u00e9 volanie.\nT\u00e1to funkcia umo\u017e\u0148uje agentom prida\u0165 do hovoru tretiu osobu, ktor\u00e1 sa star\u00e1 o efekt\u00edvnu podporu, predaj, t\u00edmov\u00fa spolupr\u00e1cu a rozhodovanie.   <\/p>\n\n\n\n<p>V tomto blogu sa dozviete, \u010do je trojcestn\u00e9 volanie, pre\u010do tak dobre zvy\u0161uje efektivitu a ako ho m\u00f4\u017eete za\u010da\u0165 pou\u017e\u00edva\u0165.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>K\u013e\u00fa\u010dov\u00e9 z\u00e1very<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Trojcestn\u00e9 volanie v\u00e1m umo\u017en\u00ed r\u00fdchlej\u0161ie vyrie\u0161i\u0165 probl\u00e9my t\u00fdm, \u017ee okam\u017eite privol\u00e1te odborn\u00edkov, \u010do vedie k r\u00fdchlej\u0161iemu rie\u0161eniu probl\u00e9mov a spokojnej\u0161\u00edm z\u00e1kazn\u00edkom.<\/li>\n\n\n\n<li>Pomocou trojcestn\u00fdch hovorov m\u00f4\u017eete v re\u00e1lnom \u010dase efekt\u00edvne diskutova\u0165 so svoj\u00edm t\u00edmom, \u010do u\u013eah\u010d\u00ed a zefekt\u00edvni pl\u00e1novanie projektov a rozhodovanie.<\/li>\n\n\n\n<li>Nastavenie trojcestn\u00e9ho volania je jednoduch\u00e9, \u010di u\u017e pou\u017e\u00edvate smartf\u00f3n, pevn\u00fa linku alebo softv\u00e9r VoIP, ako je CloudTalk, \u010d\u00edm sa zabezpe\u010d\u00ed bezprobl\u00e9mov\u00e1 komunik\u00e1cia medzi r\u00f4znymi platformami.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u010co je trojcestn\u00e9 volanie?<\/strong><\/h2>\n\n\n\n<p>Trojcestn\u00e9 volanie m\u00f4\u017eeme op\u00edsa\u0165 ako minikonferen\u010dn\u00fd hovor, ktor\u00fd umo\u017e\u0148uje prida\u0165 k \u0161tandardn\u00e9mu telefonick\u00e9mu hovoru e\u0161te jednu osobu.  <\/p>\n\n\n\n<p>Presnej\u0161ie povedan\u00e9, ide o podkateg\u00f3riu konferen\u010dn\u00fdch hovorov s nieko\u013ek\u00fdmi d\u00f4le\u017eit\u00fdmi rozdielmi medzi \u0161tandardn\u00fdm konferen\u010dn\u00fdm hovorom a trojcestn\u00fdm hovorom.\nJeden rozdiel spo\u010d\u00edva v <a   href=\"https:\/\/test-staging.cloudtalk.io\/blog\/conference-calls-and-international-meetings-how-to-make-the-most-of-them\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>sp\u00f4sobe uskuto\u010d\u0148ovania konferen\u010dn\u00fdch hovorov<\/strong><\/a>.\nMus\u00edte pou\u017ei\u0165 konferen\u010dn\u00fd most\u00edk &#8211; hardv\u00e9r, ktor\u00fd dok\u00e1\u017ee prija\u0165 desiatky alebo stovky hovorov a spoji\u0165 ich do jedn\u00e9ho.    <\/p>\n\n\n\n<p>Trojcestn\u00e9 volanie si to nevy\u017eaduje, ani \u017eiadny in\u00fd \u0161peci\u00e1lny hardv\u00e9r.\nJe automatizovan\u00e9 a uskuto\u010d\u0148uje sa virtu\u00e1lne, ale o tom nesk\u00f4r. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-demonstration-1024x576.png\" alt=\"Infografika o trojcestnom volan&#xED; 2\" class=\"wp-image-221227\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-demonstration-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-demonstration-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-demonstration-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-demonstration-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-demonstration-2048x1152.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-demonstration-1920x1080.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-demonstration-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-demonstration-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-demonstration-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-demonstration-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-demonstration-88x50.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Ako funguje trojcestn\u00e9 volanie?<\/strong><\/h2>\n\n\n\n<p>Ako u\u017e n\u00e1zov napoved\u00e1, ka\u017ed\u00fd <a   href=\"https:\/\/test-staging.cloudtalk.io\/top-10-conference-calling-solutions-w-reviews-pricing\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>trojcestn\u00fd konferen\u010dn\u00fd hovor<\/strong><\/a> zah\u0155\u0148a 3 \u00fa\u010dastn\u00edkov: osobu, ktor\u00e1 uskuto\u010d\u0148uje hovor, pr\u00edjemcu tohto hovoru a tretiu osobu, ktor\u00e1 sa k hovoru pripoj\u00ed.\nKe\u010f sa tak stane, v\u0161etci m\u00f4\u017eu navz\u00e1jom hovori\u0165 a po\u010du\u0165 sa s\u00fa\u010dasne. <\/p>\n\n\n\n<p><strong>Trojcestn\u00e9 volanie pozost\u00e1va zo 4 jednoduch\u00fdch krokov:  <\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Iniciovanie v\u00fdzvy: <\/strong>Inici\u00e1tor hovoru vyto\u010d\u00ed telef\u00f3nne \u010d\u00edslo prim\u00e1rneho pr\u00edjemcu hovoru.<\/li>\n\n\n\n<li><strong>Pridanie druh\u00e9ho \u00fa\u010dastn\u00edka: <\/strong>Ke\u010f prim\u00e1rny \u00fa\u010dastn\u00edk zdvihne hovor, inici\u00e1tor hovoru ho podr\u017e\u00ed a prid\u00e1 druh\u00e9ho \u00fa\u010dastn\u00edka do prebiehaj\u00faceho hovoru.\nUrob\u00ed to kliknut\u00edm na pr\u00edslu\u0161n\u00e9 tla\u010didlo, napr\u00edklad &#8222;Prida\u0165 \u00fa\u010dastn\u00edka hovoru&#8220;, v z\u00e1vislosti od zariadenia.   <\/li>\n\n\n\n<li><strong>Zl\u00fa\u010denie volan\u00ed: <\/strong>Inici\u00e1tor volania mus\u00ed zl\u00fa\u010di\u0165 volania, zvy\u010dajne prostredn\u00edctvom mo\u017enost\u00ed ako &#8222;Zl\u00fa\u010di\u0165 volania&#8220;.\nOp\u00e4\u0165 to z\u00e1vis\u00ed od zariadenia. <\/li>\n\n\n\n<li><strong>Riadenie hovoru:<\/strong> Inici\u00e1tor hovoru odpoj\u00ed prim\u00e1rny prij\u00edma\u010d hovoru a teraz m\u00e1 so sebou v hovore tretiu stranu.\nStrany teraz m\u00f4\u017eu spravova\u0165 prebiehaj\u00faci hovor, ako potrebuj\u00fa.\nNapr\u00edklad ho znova stlmi\u0165, zru\u0161i\u0165 stlmenie a pr\u00edpadne ho ukon\u010di\u0165.  <\/li>\n<\/ol>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-steps-1024x576.png\" alt=\"infografika hubs&amp;amp;spokes Trojcestn&#xE9; volanie 1\" class=\"wp-image-221240\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-steps-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-steps-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-steps-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-steps-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-steps-2048x1152.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-steps-1920x1080.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-steps-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-steps-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-steps-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-steps-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/3-way-calling-steps-88x50.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Ako sme u\u017e spomenuli, konkr\u00e9tne kroky z\u00e1visia od zariadenia, ktor\u00e9 pou\u017e\u00edvate.\nZ toho m\u00f4\u017eete us\u00fadi\u0165, \u017ee trojcestn\u00e9 volanie mo\u017eno uskuto\u010dni\u0165 na viacer\u00fdch platform\u00e1ch, ako s\u00fa mobiln\u00e9 telef\u00f3ny, pevn\u00e9 linky alebo ove\u013ea pou\u017e\u00edvate\u013esky pr\u00edvetivej\u0161\u00ed softv\u00e9r VoIP. <\/p>\n\n\n\n<p><strong>Na uskuto\u010d\u0148ovanie trojcestn\u00fdch hovorov s\u00fa potrebn\u00e9 3 k\u013e\u00fa\u010dov\u00e9 komponenty:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Telef\u00f3nna slu\u017eba, ktor\u00e1 ju podporuje<\/li>\n\n\n\n<li>Zariadenie s podporou trojcestn\u00e9ho volania<\/li>\n\n\n\n<li>\u00da\u010dastn\u00edci v re\u00e1lnom \u010dase<\/li>\n<\/ul>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel is-style-no-image\" style=\"background-color:#050e4c\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color has-link-color wp-elements-3cdc4a3eabe18bef274e3be55f751ac9\">Nem\u00f4\u017eete sa do\u010dka\u0165, a\u017e za\u010dnete telefonova\u0165 v troch smeroch?<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link has-white-color has-white-background-color has-text-color has-background has-link-color wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/signup\/\">Vysk\u00fa\u0161a\u0165 zdarma<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Kedy je najlep\u0161ie pou\u017ei\u0165 trojcestn\u00e9 volanie?<\/strong><\/h2>\n\n\n\n<p>U\u017e viete, \u010do s\u00fa trojcestn\u00e9 hovory a ak\u00e9 s\u00fa ich z\u00e1kladn\u00e9 princ\u00edpy.  <\/p>\n\n\n\n<p>Teraz sa pozrime na pr\u00edklady, kedy tento typ volania najviac zlep\u0161uje va\u0161u komunika\u010dn\u00fa strat\u00e9giu, interaktivitu a efektivitu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#1 Vyrie\u0161te n\u00e1ro\u010dn\u00e9 ot\u00e1zky jedn\u00fdm telefon\u00e1tom<\/strong><\/h3>\n\n\n\n<p>Ani ten najlep\u0161\u00ed agent nevie v\u0161etko o v\u0161etkom.\nNiekedy sa mus\u00ed poradi\u0165 s kolegom.\n\u00c1no, m\u00f4\u017eu z\u00e1kazn\u00edka necha\u0165 \u010daka\u0165, ale to nie je ide\u00e1lne.\nOdlo\u017eenie volaj\u00faceho na po\u010dkanie m\u00f4\u017ee vies\u0165 k <a href=\"https:\/\/www.teneo.ai\/blog\/decreasing-call-transfers-and-improving-customer-experience\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>19 % ni\u017e\u0161ej miere vyrie\u0161enia prv\u00e9ho hovoru<\/strong><\/a>.\n\u010co je e\u0161te hor\u0161ie, pribli\u017ene <a href=\"https:\/\/www.universalclass.com\/articles\/business\/business-telephone-call-etiquette-call-transfers-and-holds.htm\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>30 % z\u00e1kazn\u00edkov<\/strong><\/a> z\u00e1kazn\u00edkov, ktor\u00ed s\u00fa umiestnen\u00ed na \u010dakaciu linku, zaves\u00ed a nikdy nezavol\u00e1 sp\u00e4\u0165.    <\/p>\n\n\n\n<p>Preto je ove\u013ea lep\u0161ou mo\u017enos\u0165ou prida\u0165 k prebiehaj\u00facemu hovoru \u0161pecialistu alebo superv\u00edzora.\nZ\u00e1kazn\u00edci z\u00edskaj\u00fa okam\u017eit\u00fa pomoc priamo od odborn\u00edka bez dlh\u00e9ho \u010dakania.   <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Hlavn\u00e9 \u00faspechy:  <\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zlep\u0161en\u00e9 rie\u0161enie prv\u00e9ho hovoru<\/li>\n\n\n\n<li>Ni\u017e\u0161ia miera opusten\u00fdch hovorov<\/li>\n\n\n\n<li>Vy\u0161\u0161ia \u00farove\u0148 personaliz\u00e1cie<\/li>\n<\/ul>\n\n\n\n<div style=\"height:11px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#2 Organizujte bezprobl\u00e9mov\u00e9 pracovn\u00e9 stretnutia<\/strong><\/h3>\n\n\n\n<p>Viete, ako to chod\u00ed, organizovanie a \u00fa\u010das\u0165 na stretnutiach si vy\u017eaduje \u010das.\n\u010cas, ktor\u00fd \u013eudia zvy\u010dajne nemaj\u00fa.\nAspo\u0148 nie na diskusiu o drobn\u00fdch probl\u00e9moch.    <\/p>\n\n\n\n<p>\u00c1no, m\u00f4\u017eete sa tie\u017e porozpr\u00e1va\u0165 so svojimi kolegami v kancel\u00e1rii.\nT\u00e1to mo\u017enos\u0165 je v\u0161ak \u010doraz menej be\u017en\u00e1, preto\u017ee \u010doraz viac spolo\u010dnost\u00ed uprednost\u0148uje pr\u00e1cu na dia\u013eku. <a href=\"https:\/\/www.forbes.com\/advisor\/business\/remote-work-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Pod\u013ea \u010dasopisu Forbes<\/strong><\/a>, 98 % zamestnancov chce pracova\u0165 aspo\u0148 \u010diasto\u010dne na dia\u013eku.\nA prieskum odhaduje, \u017ee do roku 2025 bude 32,6 % zamestnancov pracova\u0165 z domu.    <\/p>\n\n\n\n<p>Trojstrann\u00e9 hovory s\u00fa ide\u00e1lnym sp\u00f4sobom, ako diskutova\u0165 o men\u0161\u00edch veciach, ktor\u00e9 by ste inak museli rie\u0161i\u0165 asynchr\u00f3nne prostredn\u00edctvom n\u00e1strojov, ako je Slack, \u010do vedie k efekt\u00edvnej\u0161ej spolupr\u00e1ci s men\u0161\u00edm priestorom na nedorozumenia.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Hlavn\u00e9 \u00faspechy:  <\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Efekt\u00edvnej\u0161ia spolupr\u00e1ca v re\u00e1lnom \u010dase  <\/li>\n\n\n\n<li>Mo\u017enos\u0165 diskutova\u0165 o probl\u00e9moch na dia\u013eku<\/li>\n<\/ul>\n\n\n\n<div style=\"height:11px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#3 Podpora efekt\u00edvnej t\u00edmovej spolupr\u00e1ce<\/strong><\/h3>\n\n\n\n<p>Trojcestn\u00e9 volanie pom\u00e1ha aj pri pl\u00e1novan\u00ed a realiz\u00e1cii projektov.\nTelefonick\u00e9 hovory medzi viacer\u00fdmi stranami umo\u017e\u0148uj\u00fa v\u00e1\u0161mu t\u00edmu zdie\u013ea\u0165 aktualiz\u00e1cie, rie\u0161i\u0165 probl\u00e9my a bezprobl\u00e9movo koordinova\u0165 \u00falohy.   <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Hlavn\u00e9 \u00faspechy:  <\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/virtual-meetings-how-to-make-them-more-interactive-in-2022\/\"><strong>Zlep\u0161uje rie\u0161enie probl\u00e9mov v\u010faka interaktivite<\/strong><\/a><\/li>\n\n\n\n<li>Zjednodu\u0161uje spolo\u010dn\u00e9 rozhodovanie  <\/li>\n\n\n\n<li>Pom\u00e1ha pri hodnoten\u00ed m\u00ed\u013enikov a identifik\u00e1cii prek\u00e1\u017eok  <\/li>\n\n\n\n<li>Umo\u017e\u0148uje upravova\u0165 strat\u00e9giu za chodu a dosahova\u0165 k\u013e\u00fa\u010dov\u00e9 ukazovatele v\u00fdkonnosti<\/li>\n<\/ul>\n\n\n\n<div style=\"height:11px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#4 zorganizujte virtu\u00e1lne \u0161kolenie pre agentov<\/strong><\/h3>\n\n\n\n<p>Trojcestn\u00e9 volanie u\u013eah\u010duje \u0161kolenie agentov.\nNadriaden\u00ed sa napr\u00edklad m\u00f4\u017eu spoji\u0165 s dvoma agentmi a r\u00fdchlo si s nimi zahra\u0165 rolov\u00e9 hry.\nAlebo sa nadriaden\u00fd m\u00f4\u017ee pripoji\u0165 k skuto\u010dn\u00e9mu hovoru medzi agentom a z\u00e1kazn\u00edkom.\nPo skon\u010den\u00ed hovoru m\u00f4\u017ee agentovi poskytn\u00fa\u0165 rady v re\u00e1lnom \u010dase a otestova\u0165 jeho znalosti v praxi, op\u00e4\u0165 prostredn\u00edctvom hrania rol\u00ed.   <\/p>\n\n\n\n<p>To v\u0161etko m\u00f4\u017eete robi\u0165 kdeko\u013evek a kedyko\u013evek bez toho, aby ste sa museli pripoji\u0165 k tradi\u010dnej videokonferencii.\nNadriaden\u00ed preto m\u00f4\u017eu \u0161koli\u0165 agentov, aj ke\u010f sedia v autobuse. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Hlavn\u00e9 \u00faspechy:  <\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Umo\u017e\u0148uje in\u0161truktorom r\u00fdchlo pos\u00fadi\u0165 zru\u010dnosti agentov<\/li>\n\n\n\n<li>Je to interakt\u00edvnej\u0161ie ako jednoduch\u00e9 monitorovanie hovorov.  <\/li>\n\n\n\n<li>Poskytuje okam\u017eit\u00fa sp\u00e4tn\u00fa v\u00e4zbu na z\u00e1klade skuto\u010dn\u00fdch scen\u00e1rov<\/li>\n<\/ul>\n\n\n\n<div style=\"height:11px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>CloudTalk sa mi p\u00e1\u010di, preto\u017ee to nie je len syst\u00e9m na volanie, ako mnoh\u00e9 in\u00e9, o ktor\u00fdch sme uva\u017eovali predt\u00fdm.\nPoskytuje n\u00e1m v\u0161etky funkcie, ktor\u00e9 sme chceli pou\u017e\u00edva\u0165, a v\u0161etko je jednoduch\u00e9 a intuit\u00edvne. <\/p>\n<cite>Patrycja J., <strong>mana\u017e\u00e9rka pre rozvoj podnikania<\/strong> v spolo\u010dnosti <strong>Antigro<\/strong><\/cite><\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:11px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Ako uskuto\u010dni\u0165 trojcestn\u00e9 volanie?<\/strong> <\/h2>\n\n\n\n<p>Teraz, ke\u010f u\u017e viete, ako funkcia funguje a kedy ju m\u00f4\u017eete pou\u017ei\u0165, je \u010das nau\u010di\u0165 sa <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/virtual-meetings\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>ako uskuto\u010dni\u0165 trojcestn\u00fd hovor<\/strong><\/a>.  <\/p>\n\n\n\n<p>Povedali sme v\u00e1m, \u017ee t\u00e1to funkcia funguje na nieko\u013ek\u00fdch r\u00f4znych zariadeniach, ako s\u00fa smartf\u00f3ny, po\u010d\u00edta\u010de alebo dokonca stolov\u00e9 telef\u00f3ny SIP.\nPremena be\u017en\u00e9ho hovoru na trojcestn\u00fa minikonferenciu v\u0161ak m\u00f4\u017ee by\u0165 na niektor\u00fdch z nich obmedzen\u00e1. <\/p>\n\n\n\n<p>Hoci iPhony, Androidy a in\u00e9 smartf\u00f3ny maj\u00fa mo\u017enos\u0165 trojcestn\u00e9ho volania, m\u00f4\u017eete narazi\u0165 na nieko\u013eko probl\u00e9mov, ako napr\u00edklad<strong>:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pripojenie m\u00f4\u017ee by\u0165 nestabiln\u00e9 a kedyko\u013evek zlyha\u0165.<\/li>\n\n\n\n<li>Iba prv\u00fd volaj\u00faci vid\u00ed, kto je \u00fa\u010dastn\u00edkom konverz\u00e1cie.<\/li>\n\n\n\n<li>Iba p\u00f4vodn\u00fd volaj\u00faci m\u00f4\u017ee zl\u00fa\u010di\u0165 hovor<\/li>\n\n\n\n<li>Prv\u00fd volaj\u00faci nie je jedin\u00e1 osoba, ktor\u00e1 m\u00f4\u017ee prid\u00e1va\u0165 nov\u00fdch volaj\u00facich.<\/li>\n\n\n\n<li>V\u00e1\u0161 oper\u00e1tor \u0161tandardn\u00fdch telef\u00f3nnych slu\u017eieb nemus\u00ed podporova\u0165 trojcestn\u00e9 volanie.<\/li>\n<\/ul>\n\n\n\n<p>Aplik\u00e1cie VoIP tieto probl\u00e9my eliminuj\u00fa.\nTrojcestn\u00e9 hovory prostredn\u00edctvom softv\u00e9ru, ako je CloudTalk, s\u00fa stabiln\u00e9 a \u013eahko sa spravuj\u00fa a nemus\u00edte sa ob\u00e1va\u0165, \u010di s\u00fa podporovan\u00e9 pre v\u0161etk\u00fdch, ktor\u00fdch chcete zapoji\u0165.\nKe\u010f\u017ee cel\u00fd v\u00e1\u0161 t\u00edm je zjednoten\u00fd pod jedn\u00fdm softv\u00e9rom VoIP, v\u0161etci vyu\u017e\u00edvaj\u00fa rovnak\u00e9 funkcie.    <\/p>\n\n\n\n<p>\u010ci u\u017e sa rozhodnete implementova\u0165 VoIP, alebo sa rozhodnete pre \u0161tandardn\u00e9 telef\u00f3ny, tu je <a href=\"https:\/\/help.cloudtalk.io\/en\/articles\/8264147-conference-calling\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>ako pou\u017e\u00edva\u0165 trojcestn\u00e9 hovory<\/strong><\/a> prostredn\u00edctvom ka\u017ed\u00e9ho z nich:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Ako uskuto\u010dni\u0165 trojcestn\u00e9 volanie pomocou slu\u017eby CloudTalk<\/strong><\/h3>\n\n\n\n<p>Najpohodlnej\u0161\u00ed sp\u00f4sob trojcestn\u00e9ho volania je prostredn\u00edctvom vy\u0161\u0161ie uveden\u00e9ho VoIP <a href=\"https:\/\/test-staging.cloudtalk.io\/download-app\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>aplik\u00e1cie pre trojcestn\u00e9 volanie<\/strong><\/a>.  <\/p>\n\n\n\n<p><strong>Vezmime si ako pr\u00edklad CloudTalk!<\/strong><\/p>\n\n\n\n<p>Na\u0161e trojcestn\u00e9 volanie je s\u00fa\u010das\u0165ou funkcie s n\u00e1zvom Monitorovanie hovorov, ktor\u00e1 v\u00e1m umo\u017e\u0148uje po\u010d\u00fava\u0165 a prip\u00e1ja\u0165 sa k telefonick\u00fdm hovorom agentov.  <\/p>\n\n\n\n<p><strong>Tu je sp\u00f4sob, ako sa k nemu dostanete:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prihl\u00e1ste sa na ovl\u00e1dac\u00ed panel a do aplik\u00e1cie v telef\u00f3ne na po\u010d\u00edta\u010di.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vyh\u013eadajte kartu &#8222;Sledovanie hovorov&#8220; a zobraz\u00ed sa zoznam \u017eiv\u00fdch hovorov so v\u0161etk\u00fdmi podrobnos\u0165ami o hovore.\nAk agent akt\u00edvne \u017eiada o pomoc, pri danom hovore sa zobraz\u00ed oran\u017eov\u00e1 ru\u010di\u010dka. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vyh\u013eadajte hovor, do ktor\u00e9ho chcete vst\u00fapi\u0165, a potom vyberte mo\u017enos\u0165 &#8222;Pripoji\u0165 sa&#8220;.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zobrazia sa 3 mo\u017enosti:<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Po\u010d\u00favanie hovoru: <\/strong>zapoj\u00edte sa do hovoru, ale z\u00e1kazn\u00edk ani agent v\u00e1s nepo\u010duj\u00fa.<\/li>\n\n\n\n<li><strong>Hovor s agentom: <\/strong>pripoj\u00edte sa k hovoru, ale po\u010duje v\u00e1s len agent.<\/li>\n\n\n\n<li><strong>Hovorte s oboma: <\/strong>pripoj\u00edte sa k hovoru a po\u010duje v\u00e1s agent aj z\u00e1kazn\u00edk.<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pre trojcestn\u00e9 volanie je preto potrebn\u00e9 vybra\u0165 tretiu mo\u017enos\u0165 &#8222;Hovori\u0165 s oboma&#8220;.  <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kedyko\u013evek sa m\u00f4\u017eete odpoji\u0165 alebo jednoducho prepn\u00fa\u0165 na jeden z vy\u0161\u0161ie uveden\u00fdch re\u017eimov.\nAgent bude upozornen\u00fd, \u017ee ste tak urobili. <\/li>\n<\/ul>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group blog-related-posts\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h6 class=\"wp-block-heading\">Odpor\u00fa\u010dan\u00e9 \u010dl\u00e1nky<\/h6>\n\n\n\n<div class=\"wp-block-group side-text\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Odpor\u00fa\u010dan\u00e9 str\u00e1nky<\/p>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/set-up-voip-system\/\">Ako nastavi\u0165 syst\u00e9m VoIP?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/voip\/-advantages-and-disadvantages\/\">V\u00fdhody a nev\u00fdhody VoIP<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/how-to-transfer-a-call-effectively-a-step-by-step-guide\/\">Ako prenies\u0165 telef\u00f3nny hovor VoIP?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/how-to-get-a-voip-number-complete-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sprievodca z\u00edskan\u00edm \u010d\u00edsla VoIP<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/voip\/-number-porting\/\">Sprievodca prenosom \u010d\u00edsla VoIP<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/benefits-of-international-phone-numbers-and-how-to-get-one-quickly\/\">Medzin\u00e1rodn\u00e9 \u010d\u00edsla &#8211; ako ich z\u00edska\u0165?<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Ako uskuto\u010dni\u0165 trojcestn\u00e9 volanie na pevnej linke<\/strong><\/h3>\n\n\n\n<p>Tu n\u00e1jdete postup nastavenia trojcestn\u00e9ho hovoru na stolnom telef\u00f3ne:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pomocou pevnej linky zavolajte prvej osobe a po\u010dkajte, k\u00fdm prijme hovor.<\/li>\n\n\n\n<li>Po prijat\u00ed hovoru podr\u017ete prebiehaj\u00faci hovor pomocou tla\u010didla Hook alebo Flash na zariaden\u00ed.\nPo\u010dkajte na tri kr\u00e1tke p\u00edpnutia a t\u00f3n vyt\u00e1\u010dania. <\/li>\n\n\n\n<li>Potom jednoducho vyto\u010dte *71 a potom telef\u00f3nne \u010d\u00edslo druh\u00e9ho \u00fa\u010dastn\u00edka.<\/li>\n\n\n\n<li>Ke\u010f druh\u00e1 osoba prijme hovor, po\u017eiadajte ju, aby hovor podr\u017eala, a op\u00e4tovn\u00fdm stla\u010den\u00edm tla\u010didla Hook\/Flash spojte oba hovory.<\/li>\n\n\n\n<li>Teraz m\u00f4\u017eete pokra\u010dova\u0165 v hovore s oboma volaj\u00facimi a spravova\u0165 trojcestn\u00fd hovor.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Ako uskuto\u010dni\u0165 trojcestn\u00e9 volanie na iPhone<\/strong><\/h3>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tu je <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/free-conference-calling-how-to-set-it-up-in-your-business\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>ako nastavi\u0165 trojcestn\u00fd hovor<\/strong><\/a><strong> <\/strong>v rozhran\u00ed iOS:<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Na obrazovke stla\u010dte zelen\u00fa ikonu &#8222;Telef\u00f3n&#8220;.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zavolajte prvej osobe, ktor\u00fa chcete oslovi\u0165, a informujte ju, \u017ee chcete uskuto\u010dni\u0165 trojstrann\u00fd hovor.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Druh\u00e9 volanie zadajte rovnako ako prv\u00e9 volanie.\nPo uskuto\u010dnen\u00ed druh\u00e9ho hovoru sa prv\u00fd hovor automaticky podr\u017e\u00ed. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Porozpr\u00e1vajte sa s druhou osobou.\nDajte im vedie\u0165, \u017ee ste si dohodli aj trojstrann\u00fd hovor. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Potom stla\u010dte tla\u010didlo s n\u00e1pisom &#8222;zl\u00fa\u010di\u0165 hovory&#8220;.\nT\u00fdm sa dva jednotliv\u00e9 telefonick\u00e9 hovory spoja do jedn\u00e9ho.\nMo\u017enos\u0165 &#8222;zl\u00fa\u010di\u0165 hovory&#8220; sa nach\u00e1dza v \u013eavom dolnom rohu, kde by ste mali vidie\u0165 dva rady ikon.\nDo\u010dasne nahr\u00e1dza mo\u017enos\u0165 &#8222;prida\u0165 hovor&#8220;.   <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tento postup opakujte, k\u00fdm sa do hovoru nezapoja v\u0161etci \u00fa\u010dastn\u00edci.\niPhone v skuto\u010dnosti umo\u017e\u0148uje prida\u0165 a\u017e 5 os\u00f4b, ale to sa m\u00f4\u017ee l\u00ed\u0161i\u0165 v z\u00e1vislosti od oper\u00e1tora. <\/li>\n<\/ul>\n\n\n\n<p><strong>Po\u010das hovoru m\u00f4\u017eete hovori\u0165 s jednou osobou s\u00fakromne.\nTu je uveden\u00fd postup: <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0164uknite na polo\u017eku &#8222;&gt;&#8220; v hornej \u010dasti obrazovky.<\/li>\n\n\n\n<li>\u0164uknite na zelen\u00e9 tla\u010didlo &#8222;Private&#8220; napravo od mena osoby.\nT\u00fdm sa v\u0161etky ostatn\u00e9 hovory podr\u017eia. <\/li>\n\n\n\n<li>Stla\u010den\u00edm tla\u010didla &#8222;Zl\u00fa\u010di\u0165 hovory&#8220; sa znovu pripoj\u00edte k hovoru.<\/li>\n<\/ul>\n\n\n\n<p><strong>Ak potrebujete z hovoru odstr\u00e1ni\u0165 len jednu osobu, postupujte takto:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0164uknite na polo\u017eku &#8222;&gt;&#8220; v hornej \u010dasti obrazovky.<\/li>\n\n\n\n<li>\u0164uknite na \u010derven\u00fa ikonu telef\u00f3nu na\u013eavo od mena osoby.<\/li>\n\n\n\n<li>Koniec koh\u00fatika.\nUkon\u010d\u00ed spojenie s konkr\u00e9tnou osobou, pri\u010dom ostatn\u00e9 hovory zostan\u00fa zachovan\u00e9. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ak chcete ukon\u010di\u0165 cel\u00fd hovor, stla\u010dte tla\u010didlo &#8222;Ukon\u010di\u0165 hovor&#8220;.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Ako uskuto\u010dni\u0165 trojcestn\u00e9 volanie v syst\u00e9me Android<\/strong><\/h3>\n\n\n\n<p>Tu n\u00e1jdete postup nastavenia trojcestn\u00e9ho hovoru v rozhran\u00ed syst\u00e9mu Android:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0164uknite na ikonu telef\u00f3nu.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\" start=\"2\">\n<li>Zavolajte prvej osobe, ktor\u00e1 sa m\u00e1 z\u00fa\u010dastni\u0165 hovoru.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\" start=\"3\">\n<li>Porozpr\u00e1vajte sa s nimi.\nDajte im vedie\u0165, \u017ee si dohodnete trojstrann\u00fd hovor. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\" start=\"4\">\n<li>Teraz stla\u010dte tla\u010didlo &#8222;Prida\u0165 hovor&#8220;.\nT\u00fdm z\u00edskate pr\u00edstup ku kontaktom, ob\u013e\u00faben\u00fdm polo\u017ek\u00e1m a kl\u00e1vesnici.\nIkona sa m\u00f4\u017ee zobrazi\u0165 jedn\u00fdm z dvoch sp\u00f4sobov: meno kontaktu osoby s &#8222;+&#8220; alebo ve\u013ek\u00e9 &#8222;+&#8220; so slovami &#8222;Prida\u0165 hovor&#8220;.  <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\" start=\"5\">\n<li>Ak chcete uskuto\u010dni\u0165 druh\u00fd hovor, vyberte in\u00fa osobu zo zoznamu kontaktov alebo ob\u013e\u00faben\u00fdch polo\u017eiek.\nPr\u00edpadne m\u00f4\u017eete zada\u0165 \u010d\u00edslo na kl\u00e1vesnici.\nPo uskuto\u010dnen\u00ed druh\u00e9ho hovoru sa prv\u00fd hovor podr\u017e\u00ed.  <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\" start=\"6\">\n<li>Hovorte s druh\u00fdm \u00fa\u010dastn\u00edkom hovoru.\nOzn\u00e1mte mu, \u017ee vytv\u00e1rate trojcestn\u00fd hovor. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\" start=\"7\">\n<li>\u0164uknite na polo\u017eku &#8222;Zl\u00fa\u010di\u0165&#8220; alebo &#8222;Zl\u00fa\u010di\u0165 hovory&#8220;.\nV\u00e1\u0161 prv\u00fd a druh\u00fd hovor sa teraz spoja do jedn\u00e9ho. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\" start=\"8\">\n<li>\u0164uknut\u00edm na polo\u017eku &#8222;Spravova\u0165&#8220; stlm\u00edte alebo odpoj\u00edte volaj\u00facich.\nT\u00e1to funkcia v\u0161ak nie je dostupn\u00e1 na v\u0161etk\u00fdch modeloch syst\u00e9mu Android. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\" start=\"9\">\n<li>\u0164uknut\u00edm na polo\u017eku &#8222;Ukon\u010di\u0165 hovor&#8220; ukon\u010d\u00edte trojcestn\u00fd hovor.<\/li>\n<\/ul>\n\n\n\n<p><strong>Pozn\u00e1mka: <\/strong>ostatn\u00ed volaj\u00faci m\u00f4\u017eu opusti\u0165 <a href=\"https:\/\/test-staging.cloudtalk.io\/3-way-calling\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>3-cestn\u00fd hovor<\/strong><\/a> kedyko\u013evek.\nKe\u010f\u017ee hovor neza\u010dali, ich odchodom sa cel\u00fd hovor nepreru\u0161\u00ed. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3 v\u00fdhody trojcestn\u00e9ho volania cez VoIP<\/strong><\/h2>\n\n\n\n<p>Mnoh\u00e9 v\u00fdhody sme u\u017e spomenuli, ale existuje cel\u00fd rad \u010fal\u0161\u00edch v\u00fdhod, ktor\u00e9 v\u00e1m trojcestn\u00e9 volanie prin\u00e1\u0161a.<\/p>\n\n\n\n<p><strong>Pozrime sa na ne:<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#1 Posilnenie ochrany s\u00fakromia a bezpe\u010dnosti<\/strong><\/h3>\n\n\n\n<p>Na v\u00fdhodu ochrany s\u00fakromia pri trojcestnom volan\u00ed sa m\u00f4\u017eete pozera\u0165 dvoma sp\u00f4sobmi.\nPrv\u00fd sa odohr\u00e1va priamo po\u010das hovoru.\nKe\u010f sa nadriaden\u00fd pripoj\u00ed k hovoru s agentom a z\u00e1kazn\u00edkom, m\u00f4\u017ee z\u00e1kazn\u00edka na chv\u00ed\u013eu podr\u017ea\u0165 a s\u00fakromne s n\u00edm prediskutova\u0165 ak\u00fako\u013evek z\u00e1le\u017eitos\u0165.  <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Pozrime sa na pr\u00edklad:  <\/strong><\/p>\n\n\n\n<p>Sara rie\u0161i zlo\u017eit\u00fa <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/voip\/-troubleshooting-guide-fix-9-common-issues\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>rie\u0161enie probl\u00e9mov<\/strong><\/a> pr\u00edpad.\nNevie, \u010do m\u00e1 robi\u0165, ale z\u00e1rove\u0148 nechce eskalova\u0165 pr\u00edpad z\u00e1kazn\u00edka a necha\u0165 ho \u010falej \u010daka\u0165.\nPo\u017eiada svoju nadriaden\u00fa Jane, aby sa pripojila k ich hovoru.    <\/p>\n\n\n\n<p>Sara teraz m\u00f4\u017ee na chv\u00ed\u013eu stlmi\u0165 z\u00e1kazn\u00edka, porozpr\u00e1va\u0165 sa s Jane a prediskutova\u0165 probl\u00e9m, pri\u010dom v o\u010diach z\u00e1kazn\u00edka nebude vyzera\u0165 nekompetentne.\nPo tom, \u010do Jane porad\u00ed S\u00e1re, sa m\u00f4\u017eu obe vr\u00e1ti\u0165 k z\u00e1kazn\u00edkovi a bezprobl\u00e9movo vyrie\u0161i\u0165 jeho pr\u00edpad.\nSara vyzer\u00e1 kompetentne a Jane vypln\u00ed pr\u00e1zdne miesta.  <\/p>\n\n\n\n<p>Alebo povedzme, \u017ee dvaja agenti, Sara a Josh, hraj\u00fa rolov\u00e9 hry so svoj\u00edm nadriaden\u00fdm, Jane.\nJane si v\u0161imne, \u017ee Josh urobil chybu, ktor\u00fa by rad\u0161ej konzultovala len s n\u00edm.\nTeraz m\u00f4\u017ee na chv\u00ed\u013eu stlmi\u0165 Saru a porozpr\u00e1va\u0165 sa s Joshom v s\u00fakrom\u00ed.  <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Druh\u00fd sp\u00f4sob, ako sa pozrie\u0165 na zabezpe\u010denie trojcestn\u00fdch hovorov, pribli\u017euje technol\u00f3giu, ktor\u00e1 za n\u00edm stoj\u00ed.\nPri trojcestnom volan\u00ed prostredn\u00edctvom softv\u00e9ru na volanie VoIP si m\u00f4\u017eete by\u0165 ist\u00ed, \u017ee va\u0161e rozhovory zostan\u00fa s\u00fakromn\u00e9.\nVoIP m\u00e1 robustn\u00e9 bezpe\u010dnostn\u00e9 funkcie a zaru\u010duje, \u017ee v\u0161etky va\u0161e hovory zostan\u00fa diskr\u00e9tne a chr\u00e1nen\u00e9.  <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Pr\u00edbeh z\u00e1kazn\u00edka: <\/strong>Nemus\u00edte n\u00e1m veri\u0165 na slovo.\nPozrite sa, ako CloudTalk chr\u00e1ni \u00fadaje Revolut pomocou najvy\u0161\u0161\u00edch bezpe\u010dnostn\u00fdch \u0161tandardov: <\/p>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel is-style-no-image\" style=\"background-color:#050e4c\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color has-link-color wp-elements-f73ab83f5fad594197ce9fa5d07f3049\">Pr\u00edbeh z\u00e1kazn\u00edka CloudTalk a Revolut.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link has-white-color has-white-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/revolut-customer-story\/\">Pre\u010d\u00edtajte si teraz<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#2 Zlep\u0161enie efektivity predaja a podpory<\/strong><\/h3>\n\n\n\n<p>Druhou obrovskou v\u00fdhodou trojcestn\u00e9ho volania je r\u00fdchlos\u0165 slu\u017eby.\nHoci prieskum nazna\u010duje, \u017ee 8 z 10 \u013eud\u00ed chce svoje probl\u00e9my vyrie\u0161i\u0165 v r\u00e1mci jednej interakcie, <a href=\"https:\/\/vcc.live\/blog\/23-call-center-statistics-for-2023\/#customer-expectations\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>53 % z nich sa stret\u00e1va s roztrie\u0161tenou podporou<\/strong><\/a> s viacer\u00fdmi odovzdaniami.   <\/p>\n\n\n\n<p>Mo\u017enos\u0165 prida\u0165 sk\u00fasenej\u0161\u00edch kolegov alebo mana\u017e\u00e9rov k ich hovorom, agenti zabezpe\u010dia r\u00fdchlej\u0161\u00ed servis, \u010di u\u017e ide o d\u00f4le\u017eit\u00fd predajn\u00fd obchod alebo naliehav\u00fd pr\u00edpad podpory.\nPom\u00e1ha tie\u017e viacer\u00fdm zainteresovan\u00fdm stran\u00e1m zapojen\u00fdm do pr\u00edpadu zosta\u0165 na rovnakej strane a vypo\u010du\u0165 si podrobnosti priamo od z\u00e1kazn\u00edka namiesto asynchr\u00f3nneho vyp\u013a\u0148ania pr\u00e1zdnych miest. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Tu je pr\u00edklad:  <\/strong><\/h4>\n\n\n\n<p>Francisco sa chyst\u00e1 diskutova\u0165 o k\u013e\u00fa\u010dovom predajnom obchode, ktor\u00fd bude riadi\u0165 so svojou nadriadenou kolegy\u0148ou Marcelou.\nNamiesto toho, aby ved\u00faci nesk\u00f4r absolvoval presne ten ist\u00fd hovor s Marcelou a opakoval tie ist\u00e9 po\u017eiadavky, m\u00f4\u017ee sa jednoducho pripoji\u0165 ku konverz\u00e1cii.   <\/p>\n\n\n\n<p><strong>M\u00e1 to nieko\u013eko v\u00fdhod:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Obaja obchodn\u00ed z\u00e1stupcovia bud\u00fa ma\u0165 ur\u010dite rovnak\u00e9 inform\u00e1cie, tak\u017ee ned\u00f4jde k nedorozumeniam alebo vynechan\u00fdm detailom.<\/li>\n\n\n\n<li>U\u0161etria ve\u013ea \u010dasu sebe aj ved\u00facemu.<\/li>\n\n\n\n<li>M\u00f4\u017eu lep\u0161ie vies\u0165 diskusiu, preto\u017ee obaja m\u00f4\u017eu pon\u00faknu\u0165 jedine\u010dn\u00fd poh\u013ead na vec a kl\u00e1s\u0165 jedine\u010dn\u00e9 ot\u00e1zky, ktor\u00e9 by druh\u00fa osobu nemuseli napadn\u00fa\u0165.<\/li>\n\n\n\n<li>Ved\u00faci sa m\u00f4\u017ee c\u00edti\u0165 d\u00f4le\u017eitej\u0161\u00ed, ke\u010f sa o jeho pr\u00edpad staraj\u00fa dvaja \u013eudia.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#3 presahuje r\u00e1mec jednoduch\u00e9ho volania s pokro\u010dilou technol\u00f3giou<\/strong><\/h3>\n\n\n\n<p>Softv\u00e9r VoIP v\u00e1m umo\u017e\u0148uje ove\u013ea viac ako len prida\u0165 tretiu osobu do hovoru.\nPom\u00f4\u017ee v\u00e1m poskytova\u0165 z\u00e1kazn\u00edkom \u0161pi\u010dkov\u00e9 slu\u017eby. <\/p>\n\n\n\n<p>V\u010faka automatickej synchroniz\u00e1cii hovorov s ob\u013e\u00faben\u00fdmi n\u00e1strojmi si m\u00f4\u017eete udr\u017eiava\u0165 poriadok v pr\u00e1ci a \u013eahko pristupova\u0165 ku v\u0161etk\u00fdm inform\u00e1ci\u00e1m.\nOkrem toho m\u00f4\u017eete odosiela\u0165 neprijat\u00e9 hovory do hlasovej schr\u00e1nky, presmerova\u0165 z\u00e1kazn\u00edkov na najvhodnej\u0161ieho agenta a podobne.   <\/p>\n\n\n\n<p>\u010eal\u0161ou v\u00fdhodou je kvalita hovoru.\nGlob\u00e1lne distribuovan\u00e1 serverov\u00e1 infra\u0161trukt\u00fara VoIP a pokro\u010dil\u00e1 technol\u00f3gia pon\u00fakaj\u00fa vynikaj\u00faci zvuk, v\u010faka ktor\u00e9mu v\u00e1s z\u00e1kazn\u00edci v\u017edy po\u010duj\u00fa. <\/p>\n\n\n\n<p>V neposlednom rade je k dispoz\u00edcii hist\u00f3ria hovorov, v ktorej maj\u00fa agenti pr\u00edstup k predch\u00e1dzaj\u00facim po\u017eiadavk\u00e1m z\u00e1kazn\u00edkov a m\u00f4\u017eu im poskytova\u0165 personalizovanej\u0161iu podporu.\nZni\u017euje tie\u017e potrebu trojstrann\u00fdch telefon\u00e1tov t\u00fdkaj\u00facich sa z\u00e1kladn\u00fdch probl\u00e9mov a udr\u017eiava va\u0161ich nadriaden\u00fdch k dispoz\u00edcii pre tieto zlo\u017eit\u00e9 pr\u00edpady.   <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Op\u00e4\u0165 pre v\u00e1s m\u00e1me pr\u00edklad:<\/strong><\/p>\n\n\n\n<p>Sara rie\u0161i pr\u00edpad a nevie, o \u010dom sa jej kolega a z\u00e1kazn\u00edk rozpr\u00e1vali v predch\u00e1dzaj\u00facom hovore.\nNamiesto toho, aby S\u00e1ra prid\u00e1vala kolegu Josha alebo nadriaden\u00e9ho Jane do hovoru alebo nechala z\u00e1kazn\u00edkov opakova\u0165, m\u00f4\u017ee jednoducho otvori\u0165 n\u00e1stroj na integr\u00e1ciu CRM, ako je HubSpot, a pre\u010d\u00edta\u0165 si v\u0161etko o ich predch\u00e1dzaj\u00facej interakcii.   <\/p>\n\n\n\n<p>Josh m\u00f4\u017ee medzit\u00fdm pom\u00f4c\u0165 in\u00e9mu z\u00e1kazn\u00edkovi, zatia\u013e \u010do Jane m\u00f4\u017ee pom\u00f4c\u0165 s komplikovanej\u0161\u00edm pr\u00edpadom.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel is-style-no-image\" style=\"background-color:#050e4c\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color has-link-color wp-elements-addb01925594cca67ff2c08694e76220\">Kvalita hovorov je na\u0161ou mantrou.  <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link has-white-color has-white-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/call-quality-at-cloudtalk\/\">Zisti\u0165 viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5 odpor\u00fa\u010dan\u00ed a odpor\u00fa\u010dan\u00ed pri trojcestnom volan\u00ed<\/strong><\/h2>\n\n\n\n<p>Teraz ukon\u010d\u00edme tento blog t\u00fdm, \u017ee prediskutujeme niektor\u00e9 osved\u010den\u00e9 postupy trojcestn\u00e9ho volania.  <\/p>\n\n\n\n<p>Zostavili sme komplexn\u00fd zoznam 5 k\u013e\u00fa\u010dov\u00fdch odpor\u00fa\u010dan\u00ed a odpor\u00fa\u010dan\u00ed, ktor\u00e9 treba ma\u0165 na pam\u00e4ti pri zav\u00e1dzan\u00ed tejto funkcie do va\u0161ej firmy.<\/p>\n\n\n\n<p><strong>U\u017e s\u00fa tu:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/International-Calling-Apps-&#x2013;-Global-Market-Value-1024x576.png\" alt=\"infografika hubs&amp;amp;spokes 3-cestn&#xE9; volanie 3\" class=\"wp-image-221214\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Zlep\u0161ite svoj z\u00e1kazn\u00edcky servis a t\u00edmov\u00fa pr\u00e1cu pomocou 3-cestn\u00e9ho volania  <\/strong><\/h2>\n\n\n\n<p>Trojcestn\u00e9 volanie je v\u00fdkonn\u00fd n\u00e1stroj, ktor\u00fd m\u00f4\u017ee v\u00fdrazne zlep\u0161i\u0165 slu\u017eby z\u00e1kazn\u00edkom, predajn\u00e9 procesy a intern\u00fa spolupr\u00e1cu.\nT\u00fdm, \u017ee umo\u017e\u0148uje komunik\u00e1ciu v re\u00e1lnom \u010dase s viacer\u00fdmi stranami, u\u013eah\u010duje efekt\u00edvne rie\u0161enie probl\u00e9mov, zlep\u0161uje mieru vyrie\u0161enia prv\u00e9ho hovoru a zabezpe\u010duje, \u017ee v\u0161etky zainteresovan\u00e9 strany s\u00fa na rovnakej strane.   <\/p>\n\n\n\n<p>\u010ci u\u017e vybavujete zlo\u017eit\u00e9 ot\u00e1zky z\u00e1kazn\u00edkov, organizujete stretnutia t\u00edmu na dia\u013eku alebo vediete virtu\u00e1lne \u0161kolenia, trojcestn\u00e9 volanie pon\u00faka bezprobl\u00e9mov\u00e9 a efekt\u00edvne rie\u0161enie.<\/p>\n\n\n\n<p>Ste pripraven\u00ed vysk\u00fa\u0161a\u0165 v\u00fdhody trojcestn\u00e9ho volania na vlastnej ko\u017ei?\nZistite, ako m\u00f4\u017ee CloudTalk revolu\u010dne zmeni\u0165 va\u0161u firemn\u00fa komunik\u00e1ciu.   <\/p>\n\n\n\n<p>Urobte prv\u00fd krok k vynikaj\u00facim slu\u017eb\u00e1m z\u00e1kazn\u00edkom a t\u00edmovej spolupr\u00e1ci!<\/p>\n\n\n\n<p><strong>Zavolajte n\u00e1m e\u0161te dnes!<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/demo\/\" style=\"background-color:#ff8a65\">Contact sales<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">\u010casto kladen\u00e9 ot\u00e1zky<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong><strong><strong>Ko\u013eko stoj\u00ed trojcestn\u00e9 volanie?<\/strong><\/strong><\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Cena trojcestn\u00e9ho volania sa m\u00f4\u017ee l\u00ed\u0161i\u0165 v z\u00e1vislosti od poskytovate\u013ea telef\u00f3nnych slu\u017eieb a typu slu\u017eby, ktor\u00fa pou\u017e\u00edvate.<br \/>\nTradi\u010dn\u00e9 telef\u00f3nne slu\u017eby m\u00f4\u017eu \u00fa\u010dtova\u0165 mal\u00fd poplatok za ka\u017ed\u00fd trojcestn\u00fd hovor, zatia\u013e \u010do mnoh\u00e9 slu\u017eby VoIP, ako napr\u00edklad CloudTalk, \u010dasto zah\u0155\u0148aj\u00fa trojcestn\u00e9 volania ako s\u00fa\u010das\u0165 svojich \u0161tandardn\u00fdch pl\u00e1nov bez \u010fal\u0161\u00edch poplatkov.<br \/>\nV\u017edy je najlep\u0161ie overi\u0165 si u svojho poskytovate\u013ea <a href=\"https:\/\/www.cloudtalk.io\/voip\/-pricing\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>konkr\u00e9tnych cenov\u00fdch podrobnostiach<\/strong><\/a>.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong><strong><strong>Konferen\u010dn\u00fd hovor a trojcestn\u00fd hovor &#8211; ak\u00fd je medzi nimi rozdiel?<\/strong><\/strong><\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Trojcestn\u00e9 hovory s\u00fa v podstate minikonferen\u010dn\u00e9 hovory, ktor\u00e9 zah\u0155\u0148aj\u00fa troch \u00fa\u010dastn\u00edkov: inici\u00e1tora hovoru, prv\u00e9ho pr\u00edjemcu a druh\u00e9ho \u00fa\u010dastn\u00edka, ktor\u00fd je pridan\u00fd do hovoru.<br \/>\nNevy\u017eaduj\u00fa \u017eiadny \u0161peci\u00e1lny hardv\u00e9r a ich nastavenie je jednoduch\u0161ie.<br \/>\nNa druhej strane konferen\u010dn\u00e9 hovory m\u00f4\u017eu zah\u0155\u0148a\u0165 ove\u013ea viac \u00fa\u010dastn\u00edkov a zvy\u010dajne sa pri nich pou\u017e\u00edva konferen\u010dn\u00fd most\u00edk &#8211; hardv\u00e9rov\u00e1 zostava, ktor\u00e1 sp\u00e1ja viacero hovorov do jednej rel\u00e1cie.<br \/>\nKonferen\u010dn\u00e9 hovory s\u00fa vhodnej\u0161ie pre v\u00e4\u010d\u0161ie stretnutia a \u010dasto si vy\u017eaduj\u00fa \u010fal\u0161iu infra\u0161trukt\u00faru.   <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong><strong><strong>M\u00f4\u017eete uskuto\u010dni\u0165 viac ako trojcestn\u00fd hovor?<\/strong><\/strong><\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u00c1no, m\u00f4\u017eete uskuto\u010dni\u0165 viac ako trojcestn\u00fd hovor.<br \/>\nNapr\u00edklad pri pou\u017eit\u00ed iPhonu m\u00f4\u017eete do hovoru prida\u0165 a\u017e p\u00e4\u0165 \u00fa\u010dastn\u00edkov, \u010do sa v\u0161ak m\u00f4\u017ee l\u00ed\u0161i\u0165 v z\u00e1vislosti od oper\u00e1tora.<br \/>\nSoftv\u00e9r VoIP \u010dasto umo\u017e\u0148uje e\u0161te viac \u00fa\u010dastn\u00edkov a poskytuje \u010fal\u0161ie funkcie, ako je nahr\u00e1vanie hovorov, monitorovanie hovorov a integr\u00e1cia s <a href=\"https:\/\/www.cloudtalk.io\/blog\/benefits-of-voip-crm-integration-how-to-use-it\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>n\u00e1strojmi CRM<\/strong><\/a>, \u010d\u00edm sa roz\u0161iruj\u00fa jeho komunika\u010dn\u00e9 mo\u017enosti nad r\u00e1mec jednoduch\u00e9ho trojcestn\u00e9ho hovoru.  <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Tu je nie\u010do, \u010do mus\u00edte vedie\u0165 &#8211; kvalita a cena v\u00e1\u0161ho produktu u\u017e nie s\u00fa magnetom na dohodu. D\u00f4le\u017eit\u00e1 je&#8230;<\/p>\n","protected":false},"author":29,"featured_media":215610,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[675],"tags":[],"class_list":["post-233174","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vlastnosti"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/233174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/comments?post=233174"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/233174\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media\/215610"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media?parent=233174"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/categories?post=233174"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/tags?post=233174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}