{"id":232940,"date":"2024-08-07T12:16:43","date_gmt":"2024-08-07T10:16:43","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/18-zakladnych-funkcii-firemneho-telefonu-na-zvysenie-produktivity\/"},"modified":"2024-08-07T12:18:47","modified_gmt":"2024-08-07T10:18:47","slug":"18-zakladnych-funkcii-firemneho-telefonu-na-zvysenie-produktivity","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/18-zakladnych-funkcii-firemneho-telefonu-na-zvysenie-produktivity\/","title":{"rendered":"18 z\u00e1kladn\u00fdch funkci\u00ed firemn\u00e9ho telef\u00f3nu na zv\u00fd\u0161enie produktivity"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">Zv\u00fd\u0161enie produktivity pomocou t\u00fdchto z\u00e1kladn\u00fdch funkci\u00ed podnikov\u00e9ho telef\u00f3nneho syst\u00e9mu<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\" style=\"border-radius:3px\">KONTAKTUJTE PREDAJ<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\" style=\"border-radius:3px\">VYSK\u00da\u0160A\u0164 ZDARMA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/05\/blog-illustration.svg\" alt=\"\" class=\"wp-image-208358\"\/><\/figure>\n\n\n\n<p class=\"has-medium-font-size\"><a href=\"https:\/\/www.salesforce.com\/resources\/articles\/state-of-service-inside-customer-service-trends\/\" target=\"_blank\" rel=\"noopener\">78 %<\/a> servisn\u00fdch agentov sa sna\u017e\u00ed n\u00e1js\u0165 rovnov\u00e1hu medzi r\u00fdchlos\u0165ou a kvalitou z\u00e1kazn\u00edckej podpory, tvrd\u00ed spolo\u010dnos\u0165 Salesforce.\nV\u00fdkonnos\u0165 obchodn\u00fdch z\u00e1stupcov pritom m\u00f4\u017ee by\u0165 obmedzen\u00e1 \u010dasom str\u00e1ven\u00fdm nad opakuj\u00facimi sa \u00falohami.\nRie\u0161enie v oboch pr\u00edpadoch mo\u017eno n\u00e1js\u0165 prostredn\u00edctvom pokro\u010dil\u00fdch funkci\u00ed firemn\u00fdch telef\u00f3nov.  <\/p>\n\n\n\n<p>Monitorovanie hovorov, inteligentn\u00e9 smerovanie, automatiz\u00e1cia pracovn\u00fdch postupov, analytika &#8211; podnikov\u00e9 telef\u00f3nne syst\u00e9my s\u00fa nabit\u00e9 funkciami, ktor\u00e9 zvy\u0161uj\u00fa produktivitu a umo\u017e\u0148uj\u00fa agentom poskytova\u0165 \u0161pi\u010dkov\u00e9 slu\u017eby z\u00e1kazn\u00edkom alebo uzatv\u00e1ra\u0165 viac obchodov.  <\/p>\n\n\n\n<p>Ako v\u0161ak rozl\u00ed\u0161i\u0165 funkcie, ktor\u00e9 mus\u00edte ma\u0165, od t\u00fdch, ktor\u00e9 je potrebn\u00e9 ma\u0165 (alebo nie je potrebn\u00e9 ma\u0165)?  <\/p>\n\n\n\n<p>Vytvorili sme kontroln\u00fd zoznam v\u0161etk\u00fdch d\u00f4le\u017eit\u00fdch funkci\u00ed firemn\u00fdch telef\u00f3nov, na ktor\u00e9 by ste sa mali zamera\u0165 vo vybranom rie\u0161en\u00ed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 poznatky:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spr\u00e1vny podnikov\u00fd telef\u00f3nny syst\u00e9m pom\u00f4\u017ee pracovn\u00edkom z\u00e1kazn\u00edckej podpory efekt\u00edvnej\u0161ie rie\u0161i\u0165 ot\u00e1zky a obchodn\u00fdm z\u00e1stupcom uzavrie\u0165 viac obchodov.<\/li>\n\n\n\n<li>Existuj\u00fa tri hlavn\u00e9 typy podnikov\u00fdch telef\u00f3nnych syst\u00e9mov: tradi\u010dn\u00e9 pevn\u00e9 telef\u00f3nne linky, lok\u00e1lne \u00fastredne a rie\u0161enia zalo\u017een\u00e9 na VoIP.  <\/li>\n\n\n\n<li>Rie\u0161enia na volanie zalo\u017een\u00e9 na VoIP sa \u010dasto nastavuj\u00fa a pou\u017e\u00edvaj\u00fa jednoduch\u0161ie ako in\u00e9 alternat\u00edvy a maj\u00fa aj \u0161ir\u0161\u00ed s\u00fabor funkci\u00ed.  <\/li>\n\n\n\n<li>Medzi naju\u017eito\u010dnej\u0161ie funkcie podnikov\u00e9ho telef\u00f3nneho syst\u00e9mu zalo\u017een\u00e9ho na VoIP patr\u00ed interakt\u00edvna hlasov\u00e1 odozva (IVR), nahr\u00e1vanie hovorov, monitorovanie hovorov a v\u00fdkonn\u00e9 \u010d\u00edseln\u00edky.  <\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">N\u00e1jdite ide\u00e1lny bal\u00edk VoIP pre svoju firmu<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"205\" height=\"300\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-205x300.png\" alt=\"\" class=\"wp-image-212283\" style=\"object-fit:cover\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-205x300.png 205w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-700x1024.png 700w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-768x1124.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-1050x1536.png 1050w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-738x1080.png 738w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-507x742.png 507w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-292x428.png 292w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-290x424.png 290w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-77x113.png 77w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-60x88.png 60w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose.png 1070w\" sizes=\"auto, (max-width: 205px) 100vw, 205px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/how-to-choose-a-voip-package-ebook\/\">\u010c\u00edtajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u010co je firemn\u00fd telef\u00f3nny syst\u00e9m?<\/h2>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/voip\/-telefonna-ustredna\/\">Podnikov\u00fd telef\u00f3nny syst\u00e9m<\/a> je telekomunika\u010dn\u00e1 sie\u0165, ktor\u00e1 umo\u017e\u0148uje ka\u017ed\u00e9mu vo va\u0161ej spolo\u010dnosti vybavova\u0165 intern\u00e9 a extern\u00e9 hovory.\nTak\u00e9to syst\u00e9my podporuj\u00fa centr\u00e1 prich\u00e1dzaj\u00facich a odch\u00e1dzaj\u00facich hovorov a kontaktn\u00e9 centr\u00e1, ako aj intern\u00fa komunik\u00e1ciu medzi kolegami. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Typy podnikov\u00fdch telef\u00f3nnych syst\u00e9mov<\/h2>\n\n\n\n<p>Podnikov\u00e9 telef\u00f3nne syst\u00e9my sa vyr\u00e1baj\u00fa v troch hlavn\u00fdch variantoch: Tradi\u010dn\u00e9 pevn\u00e9 linky, pobo\u010dkov\u00e9 \u00fastredne a rie\u0161enia zalo\u017een\u00e9 na VoIP.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Tradi\u010dn\u00e1 pevn\u00e1 linka (KSU)<\/h3>\n\n\n\n<p>Ide o z\u00e1kladn\u00fd viaclinkov\u00fd telef\u00f3nny syst\u00e9m.\nPodobne ako dom\u00e1ca pevn\u00e1 linka sp\u00e1ja hovory pomocou fyzick\u00fdch k\u00e1blov a na manu\u00e1lne ovl\u00e1danie v\u00fdberu telef\u00f3nnej linky pou\u017e\u00edva k\u013e\u00fa\u010dov\u00fa syst\u00e9mov\u00fa jednotku (KSU).   <\/p>\n\n\n\n<p>Syst\u00e9my KSU sa s\u00edce \u013eahko pou\u017e\u00edvaj\u00fa, ale s\u00fa zna\u010dne obmedzuj\u00face.\nUmo\u017e\u0148uj\u00fa len obmedzen\u00fd po\u010det telef\u00f3nnych liniek &#8211; zvy\u010dajne nie viac ako 40 &#8211; a nemaj\u00fa pokro\u010dil\u00e9 funkcie potrebn\u00e9 na podporu modern\u00fdch komunika\u010dn\u00fdch potrieb. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">PBX<\/h3>\n\n\n\n<p>Miestny telef\u00f3nny syst\u00e9m PBX (Private Branch Exchange) je hardv\u00e9rovo n\u00e1ro\u010dn\u00e9 komunika\u010dn\u00e9 rie\u0161enie, ktor\u00e9 je umiestnen\u00e9 v priestoroch va\u0161ej kancel\u00e1rie.  <\/p>\n\n\n\n<p>PBX je pripojen\u00e1 k verejnej komutovanej telef\u00f3nnej sieti (PSTN) prostredn\u00edctvom meden\u00fdch k\u00e1blov a umo\u017e\u0148uje zamestnancom uskuto\u010d\u0148ova\u0165 a prij\u00edma\u0165 extern\u00e9 hovory.\nM\u00f4\u017eu tie\u017e vyt\u00e1\u010da\u0165 pr\u00eddavn\u00e9 \u010d\u00edsla na r\u00fdchle intern\u00e9 hovory. <\/p>\n\n\n\n<p>PBX podporuje viac liniek ako KSU a poskytuje \u0161ir\u0161\u00ed rozsah funkci\u00ed, napr\u00edklad automatick\u00fa obsluhu a trojcestn\u00fa konferenciu.\nNapriek tomu m\u00e1 miestna pobo\u010dkov\u00e1 \u00fastred\u0148a v\u00fdznamn\u00e9 nev\u00fdhody, predov\u0161etk\u00fdm vysok\u00e9 po\u010diato\u010dn\u00e9 a dlhodob\u00e9 n\u00e1klady a nedostatok pokro\u010dilej\u0161\u00edch funkci\u00ed a vlastnost\u00ed. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">VoIP<\/h3>\n\n\n\n<p>Syst\u00e9my prenosu hlasu cez internet (VoIP) vyu\u017e\u00edvaj\u00fa technol\u00f3giu prep\u00e1jania paketov, ktor\u00e1 umo\u017e\u0148uje pou\u017e\u00edvate\u013eom uskuto\u010d\u0148ova\u0165 a prij\u00edma\u0165 hovory cez internet.  <\/p>\n\n\n\n<p>Pri uskuto\u010d\u0148ovan\u00ed hovoru sa zvuk prev\u00e1dza na digit\u00e1lne d\u00e1tov\u00e9 pakety.\nTieto pakety s\u00fa komprimovan\u00e9, odoslan\u00e9 cez internet na miesto ur\u010denia a znovu zoraden\u00e9 v priebehu nieko\u013ek\u00fdch milisek\u00fand.   <\/p>\n\n\n\n<p>Syst\u00e9my VoIP s\u00fa zn\u00e1me aj ako hostovan\u00e9 alebo cloudov\u00e9 pobo\u010dkov\u00e9 \u00fastredne.\nJe to preto, \u017ee v\u0161etok hardv\u00e9r a softv\u00e9r syst\u00e9mu je zvy\u010dajne umiestnen\u00fd mimo lokality poskytovate\u013ea tretej strany (zvy\u010dajne v cloude).   <\/p>\n\n\n\n<p>Telef\u00f3nne syst\u00e9my VoIP s\u00fa zvy\u010dajne ove\u013ea cenovo v\u00fdhodnej\u0161ie ako ostatn\u00e9 alternat\u00edvy.\nNevy\u017eaduj\u00fa zlo\u017eit\u00e9 vybavenie (ako s\u00fa servery alebo prep\u00edna\u010de), \u010do znamen\u00e1, \u017ee v\u00e1m nevznikaj\u00fa vysok\u00e9 po\u010diato\u010dn\u00e9 n\u00e1klady a n\u00e1klady na \u00fadr\u017ebu.\nNavy\u0161e sa \u00fa\u010dtuj\u00fa na z\u00e1klade predplatn\u00e9ho, tak\u017ee plat\u00edte len za funkcie podnikov\u00fdch telef\u00f3nnych slu\u017eieb, ktor\u00e9 potrebujete.<br\/>Pozrite si tento \u010dl\u00e1nok a dozviete sa viac o <a href=\"https:\/\/test-staging.cloudtalk.io\/business-phone-system-pricing\/\">cen\u00e1ch podnikov\u00fdch telef\u00f3nnych syst\u00e9mov<\/a> VoIP.  <\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Kontroln\u00fd zoznam funkci\u00ed v\u00e1\u0161ho podnikov\u00e9ho telef\u00f3nneho syst\u00e9mu<\/h2>\n\n\n\n<p>Aby ste sa uistili, \u017ee z ak\u00e9hoko\u013evek rie\u0161enia, ktor\u00e9 si vyberiete, vy\u0165a\u017e\u00edte \u010do najviac, zostavili sme zoznam z\u00e1kladn\u00fdch funkci\u00ed firemn\u00fdch telef\u00f3nov, na ktor\u00e9 sa treba zamera\u0165:<\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Objavte 12 funkci\u00ed, ktor\u00e9 by mal ma\u0165 ka\u017ed\u00fd podnikov\u00fd telef\u00f3nny syst\u00e9m.<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"210\" height=\"300\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1-210x300.png\" alt=\"\" class=\"wp-image-204556\" style=\"object-fit:cover\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1-210x300.png 210w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1-520x742.png 520w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1-300x428.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1-297x424.png 297w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1-79x113.png 79w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1-62x88.png 62w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1.png 717w\" sizes=\"auto, (max-width: 210px) 100vw, 210px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/?page_id=174943\">\u010c\u00edtajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#1 Interakt\u00edvna hlasov\u00e1 odozva<\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/co-je-interaktivna-hlasova-odozva-ivrvyhody-a-nastavenie\/\">Interakt\u00edvna hlasov\u00e1 odozva (IVR)<\/a> je funkcia automatizovan\u00e9ho telef\u00f3nneho syst\u00e9mu.\nKomunikuje s prich\u00e1dzaj\u00facimi volaj\u00facimi pomocou vopred nahran\u00fdch spr\u00e1v, rozpozn\u00e1vania re\u010di a dvojt\u00f3novej multifrekven\u010dnej technol\u00f3gie (DTMF).   <\/p>\n\n\n\n<p>In\u00fdmi slovami, je to virtu\u00e1lny recep\u010dn\u00fd.\nDok\u00e1\u017ee priv\u00edta\u0165 prich\u00e1dzaj\u00facich volaj\u00facich, predlo\u017ei\u0165 im ponuku mo\u017enost\u00ed a na z\u00e1klade ich zadan\u00fdch odpoved\u00ed odhadn\u00fa\u0165 ich z\u00e1mer a <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/6-najlepsich-strategii-smerovania-ivr-pre-lepsie-sluzby-zakaznikom\/\">presmerova\u0165 ich na spr\u00e1vne miesto<\/a>. <\/p>\n\n\n\n<p>Povedzme, \u017ee m\u00e1te tri hlavn\u00e9 oddelenia: Predaj, financie a slu\u017eby z\u00e1kazn\u00edkom.\nPo priv\u00edtan\u00ed prich\u00e1dzaj\u00faceho volaj\u00faceho m\u00f4\u017ee syst\u00e9m IVR poveda\u0165: <em>&#8222;Stla\u010dte 1 pre predaj, 2 pre faktur\u00e1ciu, 3 pre z\u00e1kazn\u00edcku podporu&#8220;.<\/em>  <\/p>\n\n\n\n<p>Odtia\u013e im IVR m\u00f4\u017ee pon\u00faknu\u0165 viac relevantn\u00fdch mo\u017enost\u00ed, ktor\u00e9 ich doved\u00fa k spr\u00e1vnemu agentovi, oddeleniu alebo zdroju inform\u00e1ci\u00ed.  <\/p>\n\n\n\n<p>V\u010faka inteligentn\u00fdm funkci\u00e1m smerovania IVR m\u00f4\u017eete minimalizova\u0165 presmerovanie hovorov, skr\u00e1ti\u0165 dlh\u00e9 fronty hovorov a dosiahnu\u0165 viac rie\u0161en\u00ed pri prvom volan\u00ed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#2 Smerovanie zalo\u017een\u00e9 na zru\u010dnostiach<\/h3>\n\n\n\n<p>Ka\u017ed\u00fd podnikov\u00fd telef\u00f3nny syst\u00e9m by mal umo\u017e\u0148ova\u0165 <a href=\"https:\/\/test-staging.cloudtalk.io\/skill-based-routing\/\">smerovanie na z\u00e1klade zru\u010dnost\u00ed<\/a>; met\u00f3da smerovania konkr\u00e9tnych typov hovorov na najvhodnej\u0161ieho agenta na z\u00e1klade jeho znalost\u00ed a odbornosti.  <\/p>\n\n\n\n<p>Napr\u00edklad z\u00e1kazn\u00edk, ktor\u00e9ho po\u017eiadavka bola zadan\u00e1 v \u0161paniel\u010dine, m\u00f4\u017ee by\u0165 presmerovan\u00fd na \u0161panielsky hovoriaceho agenta.\nNahnevan\u00fd alebo zranite\u013en\u00fd z\u00e1kazn\u00edk by mohol by\u0165 presmerovan\u00fd k agentovi s \u010fal\u0161\u00edm \u0161kolen\u00edm v oblasti rie\u0161enia konfliktov.\nAlebo volaj\u00faci so \u0161pecifick\u00fdmi ot\u00e1zkami m\u00f4\u017eu by\u0165 presmerovan\u00ed na agentov s kvalifik\u00e1ciou v danej oblasti.  <\/p>\n\n\n\n<p>Smerovanie zalo\u017een\u00e9 na zru\u010dnostiach zabezpe\u010duje, \u017ee ka\u017ed\u00fd hovor prijme agent, ktor\u00fd je na jeho vybavenie najlep\u0161ie pripraven\u00fd.\nT\u00fdm sa skracuje \u010das \u010dakania a presmerovania, zlep\u0161uje sa rie\u0161enie prv\u00e9ho hovoru a zvy\u0161uje sa spokojnos\u0165 z\u00e1kazn\u00edkov. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#3 N\u00e1vrh\u00e1r toku hovorov<\/h3>\n\n\n\n<p>Tok hovorov je vizu\u00e1lna mapa, ktor\u00e1 zn\u00e1zor\u0148uje, ako volaj\u00faci prech\u00e1dzaj\u00fa va\u0161\u00edm telef\u00f3nnym syst\u00e9mom od vyto\u010denia \u010d\u00edsla a\u017e po vyrie\u0161enie hovoru.\n <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/navrhar-toku-hovorov-vytvarajte-a-automatizujte-toky-hovorov\/\">N\u00e1vrh\u00e1r toku hovorov<\/a> je interakt\u00edvny n\u00e1stroj, ktor\u00fd v\u00e1m umo\u017e\u0148uje vytv\u00e1ra\u0165 a prisp\u00f4sobova\u0165 toky hovorov na optimaliz\u00e1ciu efektivity.   <\/p>\n\n\n\n<p>M\u00f4\u017eete navrhn\u00fa\u0165 optim\u00e1lne trasy hovorov a podrobne op\u00edsa\u0165, \u010do sa deje v ka\u017edej f\u00e1ze, a poskytn\u00fa\u0165 tak z\u00e1kazn\u00edkom spo\u013eahliv\u00e9 a konzistentn\u00e9 sk\u00fasenosti.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"402\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-21.png\" alt=\"\" class=\"wp-image-217183\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-21.png 512w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-21-300x236.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-21-424x333.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-21-144x113.png 144w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-21-88x69.png 88w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\">#4 Medzin\u00e1rodn\u00e9 \u010d\u00edsla<\/h3>\n\n\n\n<p>Pl\u00e1nujete roz\u0161\u00edri\u0165 svoje podnikanie za hranice?\nAk \u00e1no, potrebujete syst\u00e9m zalo\u017een\u00fd na VoIP, ktor\u00fd pon\u00faka miestne \u010d\u00edsla v krajin\u00e1ch, ktor\u00e9 chcete obsluhova\u0165.   <\/p>\n\n\n\n<p>Ak z\u00e1kazn\u00edci nepoznaj\u00fa k\u00f3d va\u0161ej krajiny, je ove\u013ea menej pravdepodobn\u00e9, \u017ee v\u00e1m odpovedia na hovor alebo nadvia\u017eu kontakt.  <strong>Krik\u010d\u00ed to ako &#8222;potenci\u00e1lny podvodn\u00edk&#8220;, \u010do nijako neprospieva va\u0161ej d\u00f4veryhodnosti.  <\/strong><\/p>\n\n\n\n<p>Medzin\u00e1rodn\u00e9 \u010d\u00edslo poskytuje va\u0161ej spolo\u010dnosti miestnu pr\u00edtomnos\u0165, aj ke\u010f nem\u00e1te fyzick\u00fa kancel\u00e1riu (napr. kancel\u00e1riu v danej krajine), \u010d\u00edm sa zlep\u0161uje miera prijatia a objem hovorov.  <\/p>\n\n\n\n<p>Vezmite si napr\u00edklad spolo\u010dnos\u0165 PlanRadar, ktorej star\u0161\u00ed telef\u00f3nny syst\u00e9m br\u00e1nil v glob\u00e1lnej expanzii.\nPre\u0161li na CloudTalk a vyu\u017eili <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/ziskajte-medzinarodne-virtualne-telefonne-cisla-pre-viac-ako-160-krajin\/\">viac ako 160 medzin\u00e1rodn\u00fdch \u010d\u00edsel<\/a> na poskytovanie bezprobl\u00e9mov\u00fdch slu\u017eieb z\u00e1kazn\u00edkom na celom svete.   <\/p>\n\n\n\n<p>Za dva roky sa im podarilo posun\u00fa\u0165 svoj rast do nov\u00fdch v\u00fd\u0161in.\nZa jeden mesiac dok\u00e1zali <strong>vybavi\u0165 144 652 hovorov s pou\u017eit\u00edm 585 medzin\u00e1rodn\u00fdch \u010d\u00edsel<\/strong>, \u010d\u00edm \u00faspe\u0161ne dosiahli <strong>rast o <\/strong><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/planradar-customer-story-2\/\"><strong>122.14%<\/strong><\/a>.   <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#5 Monitorovanie hovorov<\/h3>\n\n\n\n<p><a href=\"https:\/\/go.emplifi.io\/us-uk-customer-expectations-report.html\" target=\"_blank\" rel=\"noopener\"><strong>Jeden z piatich<\/strong><\/a><strong> va\u0161ich vern\u00fdch z\u00e1kazn\u00edkov je pripraven\u00fdch rozl\u00fa\u010di\u0165 sa s va\u0161ou zna\u010dkou u\u017e po jednej zlej sk\u00fasenosti. <\/strong>V\u00e4\u010d\u0161ina z nich od\u00edde po dvoch alebo troch zl\u00fdch sk\u00fasenostiach.  <\/p>\n\n\n\n<p>Funkcie <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/monitorovanie-hovorov-co-to-je-ako-funguje-a-ake-su-vyhody\/\">monitorovania hovorov<\/a> zohr\u00e1vaj\u00fa rozhoduj\u00facu \u00falohu pri poskytovan\u00ed v\u00fdnimo\u010dn\u00fdch sk\u00fasenost\u00ed pri ka\u017edom hovore.\nUmo\u017e\u0148uj\u00fa nadriaden\u00fdm a mana\u017e\u00e9rom dohliada\u0165 na prebiehaj\u00face hovory a v pr\u00edpade potreby poskytn\u00fa\u0165 podporu. <\/p>\n\n\n\n<p>Existuj\u00fa tri hlavn\u00e9 typy funkci\u00ed monitorovania hovorov:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Po\u010d\u00favanie hovorov: <\/strong>Umo\u017e\u0148uje nadriaden\u00fdm po\u010d\u00fava\u0165 \u017eiv\u00fdch agentov a hodnoti\u0165 ich v\u00fdkon.<\/li>\n\n\n\n<li><strong>Volajte \u0161epotom: <\/strong>Nadriaden\u00ed m\u00f4\u017eu zamestnancovi po\u010das hovoru v re\u00e1lnom \u010dase poradi\u0165 bez toho, aby to z\u00e1kazn\u00edk po\u010dul.<\/li>\n\n\n\n<li><strong>Volajte bar\u00e1\u017e: <\/strong>Nadriaden\u00ed sa m\u00f4\u017eu zapoji\u0165 do \u017eiv\u00e9ho hovoru a priamo rie\u0161i\u0165 probl\u00e9my.<\/li>\n<\/ul>\n\n\n\n<p>Povedzme, \u017ee v\u00e1m zavol\u00e1 z\u00e1kazn\u00edk so zlo\u017eitou ot\u00e1zkou, na ktor\u00fa sa v\u00e1\u0161 nov\u00fd zamestnanec sna\u017e\u00ed odpoveda\u0165.\nPomocou \u0161epkania hovorov m\u00f4\u017eu nadriaden\u00ed zamestnanca in\u0161truova\u0165 bez toho, aby z\u00e1kazn\u00edk vedel, \u017ee na linke je niekto in\u00fd. <\/p>\n\n\n\n<p>Ak by bol z\u00e1kazn\u00edk obzvl\u00e1\u0161\u0165 frustrovan\u00fd, nadriaden\u00fd by mohol vst\u00fapi\u0165 do hovoru, aby upokojil situ\u00e1ciu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">  #6 Nahr\u00e1vanie hovorov<\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/nahravanie-v-call-centre-automaticke-zachytavanie-hovorov\/\">Nahr\u00e1vanie hovorov<\/a> je z\u00e1kladn\u00e1 funkcia firemn\u00e9ho telef\u00f3nu, ktor\u00e1 umo\u017e\u0148uje nahr\u00e1va\u0165 hovory v\u00e1\u0161ho t\u00edmu a uklada\u0165 ich na \u00fa\u010dely dodr\u017eiavania predpisov a \u0161kolen\u00ed.  <\/p>\n\n\n\n<p>Prostredn\u00edctvom nahr\u00e1vok m\u00f4\u017eete identifikova\u0165 slab\u00e9 miesta a prisp\u00f4sobi\u0165 im svoje ustanovenia a scen\u00e1re \u0161kolenia.  <\/p>\n\n\n\n<p>Mo\u017eno m\u00e1 v\u00e1\u0161 t\u00edm probl\u00e9my s odpove\u010fami na ot\u00e1zky t\u00fdkaj\u00face sa konkr\u00e9tnej t\u00e9my.\nAlebo mo\u017eno nie s\u00fa tak\u00ed priate\u013esk\u00ed alebo stru\u010dn\u00ed, ako by ste chceli.\nNech je to akoko\u013evek, z\u00e1znamy odha\u013euj\u00fa poznatky, ktor\u00e9 potrebujete na optimaliz\u00e1ciu strat\u00e9gie a komunik\u00e1cie.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#7 Analytics<\/h3>\n\n\n\n<p>Ako zist\u00edte, \u010di va\u0161e call centrum funguje optim\u00e1lne?\nNajlep\u0161ie telef\u00f3nne syst\u00e9my zalo\u017een\u00e9 na VoIP v\u00e1m poskytuj\u00fa <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/analytika\/\">pokro\u010dil\u00e9 anal\u00fdzy,<\/a> ako s\u00fa \u0161tatistiky hovorov a preh\u013ead o va\u0161ich k\u013e\u00fa\u010dov\u00fdch ukazovate\u013eoch v\u00fdkonnosti, v re\u00e1lnom \u010dase z centralizovan\u00e9ho pr\u00edstrojov\u00e9ho panela.   <\/p>\n\n\n\n<p>Z\u00edskate tak presn\u00fd, \u00fadajmi podlo\u017een\u00fd preh\u013ead o v\u00fdkonnosti na \u00farovni jednotlivca, skupiny a cel\u00e9ho oddelenia, \u010do je k\u013e\u00fa\u010dov\u00e9 pre inteligentn\u00e9 rozhodovanie a strat\u00e9giu.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"872\" height=\"702\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-22.png\" alt=\"\" class=\"wp-image-217196\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-22.png 872w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-22-300x242.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-22-768x618.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-22-532x428.png 532w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-22-424x341.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-22-140x113.png 140w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-22-88x71.png 88w\" sizes=\"auto, (max-width: 872px) 100vw, 872px\" \/><\/figure>\n\n\n\n<p>H\u013eadajte rie\u0161enia na volania, ktor\u00e9 u\u013eah\u010duj\u00fa sledovanie nasleduj\u00facich k\u013e\u00fa\u010dov\u00fdch ukazovate\u013eov v\u00fdkonnosti call centra:  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Celkov\u00fd po\u010det hovorov<\/li>\n\n\n\n<li>Celkov\u00fd po\u010det zme\u0161kan\u00fdch hovorov<\/li>\n\n\n\n<li>Priemern\u00e1 r\u00fdchlos\u0165 odpovede<\/li>\n\n\n\n<li>Miera opusten\u00fdch hovorov<\/li>\n\n\n\n<li>Rie\u0161enie na prv\u00e9 zavolanie<\/li>\n\n\n\n<li>Priemern\u00fd celkov\u00fd \u010das hovoru<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">#8 Automatiz\u00e1cia pracovn\u00fdch postupov<\/h3>\n\n\n\n<p>Opakuj\u00face sa manu\u00e1lne \u00falohy, ako je zad\u00e1vanie a zber \u00fadajov, nielen\u017ee zni\u017euj\u00fa produktivitu va\u0161ich zamestnancov.\nZni\u017euj\u00fa aj spokojnos\u0165 a motiv\u00e1ciu va\u0161ich zamestnancov.   <\/p>\n\n\n\n<p>Pr\u00e1ve preto je <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/co-je-automatizacia-pracovnych-postupov-v-cloude-cloudtalk\/\">automatiz\u00e1cia pracovn\u00fdch postupov<\/a> tak\u00e1 d\u00f4le\u017eit\u00e1 &#8211; automatizuje \u00fanavn\u00e9 \u00falohy, \u010d\u00edm podporuje efekt\u00edvnej\u0161iu, produkt\u00edvnej\u0161iu a bezchybn\u00fa pr\u00e1cu.  <\/p>\n\n\n\n<p>Pomocou slu\u017eby CloudTalk m\u00f4\u017eete nastavi\u0165 automatizovan\u00e9 vlastn\u00e9 pracovn\u00e9 postupy pre r\u00f4zne \u010dinnosti, ako je napr\u00edklad vytv\u00e1ranie l\u00edstkov, n\u00e1sledn\u00e9 opatrenia a prepisovanie textu do re\u010di.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#9 Hlasov\u00e1 po\u0161ta<\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/voicemail-2\/\">Hlasov\u00e1 po\u0161ta<\/a> sa stala inteligentnej\u0161ou.\nOkrem prij\u00edmania hlasov\u00fdch spr\u00e1v na preferovanom zariaden\u00ed m\u00f4\u017eete volaj\u00facich presmerova\u0165 do r\u00f4znych schr\u00e1nok, \u010d\u00edm zabezpe\u010d\u00edte, \u017ee bud\u00fa v\u017edy doru\u010den\u00ed spr\u00e1vnej osobe alebo t\u00edmu.   <\/p>\n\n\n\n<p>Funkcia hlasovej po\u0161ty slu\u017eby CloudTalk odosiela prepisy hlasovej po\u0161ty v dokonalom znen\u00ed priamo do v\u00e1\u0161ho e-mailu.\nTak\u017ee ak ste na sch\u00f4dzke alebo ste inak zanepr\u00e1zdnen\u00ed, st\u00e1le si m\u00f4\u017eete pre\u010d\u00edta\u0165 \u010dasovo d\u00f4le\u017eit\u00e9 spr\u00e1vy. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#10 Roz\u0161\u00edrenia<\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/extensions\/\">Telef\u00f3nne pred\u013a\u017eenie<\/a> je kr\u00e1tke \u010d\u00edslo, ktor\u00e9 m\u00f4\u017eete priradi\u0165 jednotliv\u00fdm zamestnancom a t\u00edmom.\nKtoko\u013evek, kto pozn\u00e1 predl\u017eovacie \u010d\u00edslo, ho m\u00f4\u017ee pri volan\u00ed zada\u0165 a okam\u017eite sa spoj\u00ed so spr\u00e1vnou osobou alebo oddelen\u00edm.   <\/p>\n\n\n\n<p>Predstavte si napr\u00edklad, \u017ee v\u00e1\u0161 mana\u017e\u00e9r predaja potrebuje naliehavo hovori\u0165 s finan\u010dn\u00fdm mana\u017e\u00e9rom.\nNamiesto toho, aby sa musel pohybova\u0165 v zlo\u017eitom menu IVR alebo hovori\u0165 s recep\u010dn\u00fdm, m\u00f4\u017ee jednoducho zada\u0165 predvo\u013ebu finan\u010dn\u00e9ho mana\u017e\u00e9ra. <\/p>\n\n\n\n<p>Alebo povedzme, \u017ee klient chce nadviaza\u0165 kontakt s konkr\u00e9tnym \u010dlenom v\u00e1\u0161ho predajn\u00e9ho t\u00edmu v s\u00favislosti s potenci\u00e1lnym n\u00e1kupom.\nPomocou roz\u0161\u00edrenia sa m\u00f4\u017ee spoji\u0165 priamo so spr\u00e1vnou osobou, \u010d\u00edm sa minimalizuj\u00fa presuny a zlep\u0161\u00ed sa z\u00e1kazn\u00edcka sk\u00fasenos\u0165. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#11 Prenosy hovorov<\/h3>\n\n\n\n<p>Bezprobl\u00e9mov\u00e9 presmerovanie z\u00e1kazn\u00edkov na spr\u00e1vneho \u010dlena t\u00edmu, oddelenie alebo vn\u00fatorn\u00fa linku pomocou presmerovania hovorov.\nV\u010faka mo\u017enosti presmerova\u0165 prich\u00e1dzaj\u00face hovory na spr\u00e1vne miesto jedin\u00fdm kliknut\u00edm na tla\u010didlo m\u00f4\u017eete skr\u00e1ti\u0165 \u010das \u010dakania z\u00e1kazn\u00edkov a uspokoji\u0165 ich okam\u017eit\u00e9 potreby bez mno\u017estva zd\u013ahav\u00e9ho presmerovania. <\/p>\n\n\n\n<p>Funkcia <a href=\"https:\/\/test-staging.cloudtalk.io\/call-transfers\/\">prenosu hovorov<\/a> CloudTalk pon\u00faka \u010fal\u0161iu \u00farove\u0148 inteligencie.\nOkrem studen\u00e9ho presmerovania, ktor\u00e9 slepo sp\u00e1ja z\u00e1kazn\u00edkov s agentmi bez ak\u00e9hoko\u013evek briefingu, u\u013eah\u010duje aj tepl\u00e9 presmerovanie.   <\/p>\n\n\n\n<p>Tepl\u00fd prenos umo\u017e\u0148uje agentovi, ktor\u00fd prenos uskuto\u010d\u0148uje, informova\u0165 \u010fal\u0161ieho agenta o kontexte hovoru a podrobne op\u00edsa\u0165 konkr\u00e9tny probl\u00e9m, ktor\u00fd je potrebn\u00e9 vyrie\u0161i\u0165.\nZ\u00e1kazn\u00edci sa tak nemusia opakova\u0165 a \u010fal\u0161\u00ed agent m\u00f4\u017ee prejs\u0165 priamo k rie\u0161eniu, \u010d\u00edm sa podpor\u00ed r\u00fdchly a individu\u00e1lny z\u00e1kazn\u00edcky servis. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#12 Kampane<\/h3>\n\n\n\n<p>Vytv\u00e1rajte <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/campaigns-2\/\">kampane<\/a> pre t\u00edmy pomocou skriptov hovorov, dotazn\u00edkov a pozn\u00e1mok k hovorom, aby ste mohli usmer\u0148ova\u0165 komunik\u00e1ciu svojich agentov a sledova\u0165 ich v\u00fdsledky v re\u00e1lnom \u010dase.<\/p>\n\n\n\n<p>Dotazn\u00edky mo\u017eno napr\u00edklad pou\u017ei\u0165 na uistenie sa, \u017ee agenti klad\u00fa z\u00e1kazn\u00edkom spr\u00e1vne ot\u00e1zky pri rie\u0161en\u00ed probl\u00e9mu.\nTo vedie k r\u00fdchlej\u0161iemu rie\u0161eniu probl\u00e9mov, preto\u017ee agenti dok\u00e1\u017eu r\u00fdchlej\u0161ie identifikova\u0165 probl\u00e9my.   <\/p>\n\n\n\n<p>Skripty hovorov pom\u00e1haj\u00fa agentom sledova\u0165 situ\u00e1ciu.\nAk maj\u00fa pocit, \u017ee odbo\u010duj\u00fa alebo str\u00e1caj\u00fa my\u0161lienky, m\u00f4\u017eu sa obr\u00e1ti\u0165 na scen\u00e1r hovoru a nasmerova\u0165 rozhovor spr\u00e1vnym smerom.   <\/p>\n\n\n\n<p>Pomocou slu\u017eby CloudTalk m\u00f4\u017eete monitorova\u0165 kampane v re\u00e1lnom \u010dase a na z\u00e1klade v\u00fdsledkov ich vylep\u0161ova\u0165.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#13 Inteligentn\u00e9 vyt\u00e1\u010danie<\/h3>\n\n\n\n<p>Ak uskuto\u010d\u0148ujete ve\u013ea odch\u00e1dzaj\u00facich hovorov, <a href=\"https:\/\/test-staging.cloudtalk.io\/roi-calculator-sales\/\">inteligentn\u00e9 vyt\u00e1\u010danie<\/a> je nevyhnutn\u00e9 na zv\u00fd\u0161enie produktivity a z\u00e1rove\u0148 v\u00e1m pom\u00f4\u017ee spoji\u0165 sa s vysokokvalitn\u00fdmi potenci\u00e1lnymi z\u00e1kazn\u00edkmi.  <\/p>\n\n\n\n<p>Tu <strong>sa<\/strong> dozviete, <strong>ako to funguje v slu\u017ebe CloudTalk<\/strong>.  <\/p>\n\n\n\n<p>N\u00e1\u0161 inteligentn\u00fd dialer preh\u013ead\u00e1va va\u0161e webov\u00e9 str\u00e1nky, CRM, n\u00e1stroje asisten\u010dnej slu\u017eby a \u010fal\u0161ie n\u00e1stroje, aby vyh\u013eadal telef\u00f3nne \u010d\u00edsla z\u00e1kazn\u00edkov a pridal ich do frontu.\nSpolu s roz\u0161\u00edren\u00edm na volanie kliknut\u00edm m\u00f4\u017eete uskuto\u010d\u0148ova\u0165 simult\u00e1nne hovory, zora\u010fova\u0165 hovory vo fronte, nastavova\u0165 \u010dasy vyrovn\u00e1vacej pam\u00e4te medzi odch\u00e1dzaj\u00facimi hovormi a dokonca pos\u00fava\u0165 menej kvalitn\u00e9 potenci\u00e1lne z\u00e1kazn\u00edkov do frontu, aby ste uprednostnili tepl\u00e9 potenci\u00e1lne z\u00e1kazn\u00edkov. <br\/>Celkovo m\u00f4\u017eete zv\u00fd\u0161i\u0165 objem hovorov a zn\u00ed\u017ei\u0165 \u010dasy hovorov a\u017e o <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/inteligentne-vytacanie\/\">50 %.<\/a> <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#14 Power Dialer<\/h3>\n\n\n\n<p>Vyh\u013eadanie a vyto\u010denie \u010d\u00edsla m\u00f4\u017ee obchodn\u00fdm z\u00e1stupcom trva\u0165 len nieko\u013eko sek\u00fand, ale tieto sekundy sa m\u00f4\u017eu premeni\u0165 na min\u00faty a tieto min\u00faty na prem\u00e1rnen\u00e9 hodiny.  <br\/><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/power-dialer-2\/\">Power dialery<\/a> automaticky volaj\u00fa \u010d\u00edsla jedno po druhom, \u010d\u00edm eliminuj\u00fa manu\u00e1lne vyt\u00e1\u010danie.\nZ\u00e1stupcovia tak maj\u00fa viac \u010dasu s\u00fastredi\u0165 sa na zis\u0165ovanie inform\u00e1ci\u00ed o z\u00e1kazn\u00edkoch medzi jednotliv\u00fdmi hovormi a na in\u00e9 u\u017eito\u010dnej\u0161ie \u00falohy, ktor\u00e9 ved\u00fa k lep\u0161iemu a personalizovanej\u0161iemu predaju. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#15 Odovzdanie hlasovej po\u0161ty<\/h3>\n\n\n\n<p>Je pravdepodobn\u00e9, \u017ee \u010das\u0165 v\u00fdjazdov\u00fdch hovorov va\u0161ich obchodn\u00fdch z\u00e1stupcov zostane bez odpovede alebo bude odmietnut\u00e1.\nNamiesto toho, aby ste \u010d\u00edslo odp\u00edsali alebo ho bombardovali \u010fal\u0161\u00edmi hovormi a skon\u010dili na zozname blokovan\u00fdch, m\u00f4\u017eete z\u00e1kazn\u00edkovi r\u00fdchlo zanecha\u0165 personalizovan\u00fa hlasov\u00fa spr\u00e1vu pomocou hlasovej schr\u00e1nky.   <\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/voicemail-drop-softver-tajna-zbran-vasho-predajneho-timu\/\">Hlasov\u00e1 po\u0161ta drop<\/a> umo\u017e\u0148uje obchodn\u00fdm z\u00e1stupcom vopred nahra\u0165 spr\u00e1vy do hlasovej schr\u00e1nky.\nTieto spr\u00e1vy sa daj\u00fa odosla\u0165 jedn\u00fdm kliknut\u00edm, ak z\u00e1kazn\u00edk nezdvihne telef\u00f3n.\nJe to \u010dasovo ove\u013ea efekt\u00edvnej\u0161ie ako ru\u010dn\u00e9 zanech\u00e1vanie personalizovanej hlasovej spr\u00e1vy pri ka\u017edom zazvonen\u00ed v schr\u00e1nke.    <\/p>\n\n\n\n<p>Zanechanie hlasovej spr\u00e1vy navy\u0161e zvy\u0161uje \u0161ancu, \u017ee v\u00e1m niekto zavol\u00e1 sp\u00e4\u0165.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#16 Zara\u010fovanie hovorov do fronty<\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/call-queuing\/\">Radenie hovorov<\/a> je z\u00e1kladn\u00e1 funkcia, ktor\u00e1 umiest\u0148uje prich\u00e1dzaj\u00face hovory do virtu\u00e1lneho radu na z\u00e1klade vopred definovan\u00fdch pravidiel.\nHovory m\u00f4\u017eete zaradi\u0165 do frontu napr\u00edklad na z\u00e1klade \u010dakacej doby, typu probl\u00e9mu, priority alebo zru\u010dnost\u00ed agenta. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"932\" height=\"690\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-23.png\" alt=\"\" class=\"wp-image-217209\" style=\"width:837px;height:auto\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-23.png 932w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-23-300x222.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-23-768x569.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-23-578x428.png 578w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-23-424x314.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-23-153x113.png 153w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/unnamed-23-88x65.png 88w\" sizes=\"auto, (max-width: 932px) 100vw, 932px\" \/><\/figure>\n\n\n\n<p>Fronty hovorov v\u00e1m pom\u00f4\u017eu udr\u017ea\u0165 transparentnos\u0165 a riadi\u0165 o\u010dak\u00e1vania z\u00e1kazn\u00edkov.\nProstredn\u00edctvom nahran\u00fdch spr\u00e1v m\u00f4\u017eete z\u00e1kazn\u00edkov informova\u0165 o ich poz\u00edcii v \u010dakacom rade a poskytn\u00fa\u0165 im odhadovan\u00fd \u010das \u010dakania, aby ste zabezpe\u010dili, \u017ee bud\u00fa v obraze.   <\/p>\n\n\n\n<p>To m\u00e1 u z\u00e1kazn\u00edkov ve\u013ek\u00fd v\u00fdznam.\nZni\u017euje to frustr\u00e1ciu, vzbudzuje d\u00f4veru vo vz\u0165ahoch a d\u00e1va z\u00e1kazn\u00edkom v\u00e4\u010d\u0161iu kontrolu nad ich sk\u00fasenos\u0165ami.\nV\u010faka preh\u013eadu o ich mieste v \u010dakacej rade sa m\u00f4\u017eu rozhodn\u00fa\u0165, \u010di zostan\u00fa na linke (\u010d\u00edm sa zn\u00ed\u017ei miera opusten\u00fdch hovorov), alebo zavolaj\u00fa nesk\u00f4r, ke\u010f budete ma\u0165 menej pr\u00e1ce.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#17 VIP fronty<\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/vip-queues\/\">VIP fronty<\/a> v\u00e1m umo\u017e\u0148uj\u00fa priradi\u0165 VIP tagy va\u0161im najcennej\u0161\u00edm z\u00e1kazn\u00edkom.\nS touto exkluz\u00edvnou zna\u010dkou automaticky presko\u010dia priamo na za\u010diatok fronty a dostan\u00fa okam\u017eit\u00fd, vysokokvalitn\u00fd z\u00e1kazn\u00edcky servis.<br\/>Pod\u013ea spolo\u010dnosti Salesforce neuverite\u013en\u00fdch <a href=\"https:\/\/www.salesforce.com\/resources\/articles\/state-of-service-inside-customer-service-trends\/\" target=\"_blank\" rel=\"noopener\">77 % z\u00e1kazn\u00edkov<\/a> o\u010dak\u00e1va, \u017ee agenti bud\u00fa okam\u017eite k dispoz\u00edcii na vybavenie ich po\u017eiadaviek.\nTo je neuverite\u013ene \u0165a\u017ek\u00e9 a potenci\u00e1lne nemo\u017en\u00e9 dosiahnu\u0165 po\u010das ru\u0161n\u00fdch obdob\u00ed.  <\/p>\n\n\n\n<p>Ak v\u0161ak vynalo\u017e\u00edte dodato\u010dn\u00e9 \u00fasilie pre svojich najvernej\u0161\u00edch z\u00e1kazn\u00edkov, m\u00f4\u017eete z nich vy\u0165a\u017ei\u0165 v\u00fdhody, ktor\u00e9 poskytuj\u00fa v\u00e1\u0161mu podnikaniu: V pr\u00edpade, \u017ee si ich z\u00e1kazn\u00edci z\u00edskaj\u00fa, m\u00f4\u017eu si od nich odn\u00e1\u0161a\u0165 v\u00fdhody: \u00fastny marketing, \u010dast\u00e9 a hodnotn\u00e9 n\u00e1kupy, propag\u00e1ciu a \u010fal\u0161ie.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#18 Funkcie poh\u00e1\u0148an\u00e9 umelou inteligenciou<\/h3>\n\n\n\n<p>Podnikov\u00e9 telef\u00f3nne syst\u00e9my s umelou inteligenciou maj\u00fa niektor\u00e9 z najlep\u0161\u00edch funkci\u00ed podnikov\u00fdch telef\u00f3nov.\nOd automatiz\u00e1cie a\u017e po predikt\u00edvnu anal\u00fdzu &#8211; maj\u00fa v\u0161etko, \u010do potrebujete na zv\u00fd\u0161enie efekt\u00edvnosti procesov a optimaliz\u00e1ciu z\u00e1kazn\u00edckych sk\u00fasenost\u00ed. <\/p>\n\n\n\n<p>Napr\u00edklad pomocou CloudTalk AI m\u00f4\u017eete zhroma\u017e\u010fova\u0165 a spracov\u00e1va\u0165 \u00fadaje o hovoroch z ka\u017edej interakcie.\nOkrem kontextu hovoru dok\u00e1\u017ee AI analyzova\u0165 n\u00e1lady, spr\u00e1vanie a \u010fal\u0161ie \u00fadaje.   <\/p>\n\n\n\n<p>Z\u00edskate tak ve\u013emi presn\u00e9 inform\u00e1cie, ktor\u00e9 m\u00f4\u017eete vyu\u017ei\u0165 na identifik\u00e1ciu slab\u00fdch str\u00e1nok, vyu\u017eitie siln\u00fdch str\u00e1nok, predv\u00eddanie potrieb z\u00e1kazn\u00edkov a \u010fal\u0161ie strategick\u00e9 rozhodnutia zalo\u017een\u00e9 na \u00fadajoch.<br\/>Ale to je len za\u010diatok.\nPozrite si \u010fal\u0161ie <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/inteligencia-konverzacie-na-baze-umelej-inteligencie\/\">funkcie<\/a> CloudTalku <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/inteligencia-konverzacie-na-baze-umelej-inteligencie\/\">poh\u00e1\u0148an\u00e9 umelou inteligenciou,<\/a> ako je extrakcia t\u00e9m alebo automatick\u00e9 zhrnutia hovorov. <\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 v\u00fdhody podnikov\u00e9ho telef\u00f3nneho syst\u00e9mu zalo\u017een\u00e9ho na VoIP<\/h2>\n\n\n\n<p>Pre\u010do si vybra\u0165 podnikov\u00fd telef\u00f3nny syst\u00e9m zalo\u017een\u00fd na VoIP namiesto KSU alebo pobo\u010dkovej \u00fastredne?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Vychutnajte si vysokokvalitn\u00e9 volanie odkia\u013eko\u013evek<\/h3>\n\n\n\n<p>Rozl\u00fa\u010dte sa s oneskoren\u00edm a chven\u00edm.\nPoskytovatelia VoIP, ako je CloudTalk, pou\u017e\u00edvaj\u00fa glob\u00e1lnu distrib\u00faciu serverov a \u017eiv\u00e9 monitorovanie kvality hovorov, aby zabezpe\u010dili, \u017ee va\u0161e hovory bud\u00fa v\u017edy optim\u00e1lne smerovan\u00e9.   <\/p>\n\n\n\n<p>Pokia\u013e teda m\u00e1te stabiln\u00e9 internetov\u00e9 pripojenie a slu\u0161n\u00fa \u0161\u00edrku p\u00e1sma, m\u00f4\u017eete si vychutna\u0165 bezchybn\u00e9 telefonovanie odkia\u013eko\u013evek.<br\/>To je ve\u013emi d\u00f4le\u017eit\u00e9, preto\u017ee pod\u013ea spolo\u010dnosti Buffer <a href=\"https:\/\/buffer.com\/state-of-remote-work\/2023\" target=\"_blank\" rel=\"noopener\">15 %<\/a> pracovn\u00edkov na dia\u013eku tvrd\u00ed, \u017ee probl\u00e9my s komunik\u00e1ciou s\u00fa pre nich v\u00fdznamnou v\u00fdzvou. <strong>Pre 8 % je to najv\u00e4\u010d\u0161\u00ed probl\u00e9m pri pr\u00e1ci na dia\u013eku.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">U\u0161etrite \u010das s r\u00fdchlym a jednoduch\u00fdm n\u00e1stupom na palubu<\/h3>\n\n\n\n<p>Na rozdiel od KSU a lok\u00e1lnych PBX si telef\u00f3nne syst\u00e9my VoIP nevy\u017eaduj\u00fa zlo\u017eit\u00e9 in\u0161tal\u00e1cie a konfigur\u00e1cie hardv\u00e9ru.\nTo znamen\u00e1, \u017ee telef\u00f3nny syst\u00e9m VoIP m\u00f4\u017ee by\u0165 uveden\u00fd do prev\u00e1dzky v priebehu nieko\u013ek\u00fdch hod\u00edn namiesto t\u00fd\u017ed\u0148ov.   <\/p>\n\n\n\n<p>O zlo\u017eit\u00e9 veci sa postar\u00e1 v\u00e1\u0161 telef\u00f3nny oper\u00e1tor &#8211; vy potrebujete len zariadenia s podporou VoIP a dobr\u00e9 pripojenie na internet.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Automatiz\u00e1cia pracovn\u00fdch postupov a integr\u00e1cia podnikov\u00fdch n\u00e1strojov<\/h3>\n\n\n\n<p>Popri funkci\u00e1ch automatiz\u00e1cie, ako s\u00fa IVR a v\u00fdkonn\u00e9 vyt\u00e1\u010danie, pon\u00fakaj\u00fa poskytovatelia telef\u00f3nov VoIP v\u00fdkonn\u00e9 <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/integrovany-softver-pre-call-centra\/\">integr\u00e1cie s obchodn\u00fdmi n\u00e1strojmi<\/a> vr\u00e1tane v\u00e1\u0161ho CRM.  <\/p>\n\n\n\n<p>Telef\u00f3nny syst\u00e9m integrovan\u00fd so syst\u00e9mom CRM centralizuje \u00fadaje, v\u010faka \u010domu maj\u00fa agenti r\u00fdchlej\u0161\u00ed a jednoduch\u0161\u00ed pr\u00edstup k inform\u00e1ci\u00e1m potrebn\u00fdm na \u00faspe\u0161n\u00e9 hovory &#8211; \u010di u\u017e ide o hovory na podporu alebo predaj. <br\/>Integr\u00e1ciou CloudTalku s Pipedrive napr\u00edklad softv\u00e9rov\u00e1 spolo\u010dnos\u0165 Leadspicker, ktor\u00e1 sa zaober\u00e1 generovan\u00edm potenci\u00e1lnych z\u00e1kazn\u00edkov, <strong>skr\u00e1tila d\u013a\u017eku svojho predajn\u00e9ho cyklu o <\/strong><a href=\"https:\/\/test-staging.cloudtalk.io\/leadspicker-customer-story\/\"><strong>92%<\/strong><\/a>.\nA zv\u00fd\u0161ili tak rast a zisk svojej spolo\u010dnosti. <\/p>\n\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Dosiahnite efekt\u00edvnej\u0161iu komunik\u00e1ciu so spr\u00e1vnym firemn\u00fdm telef\u00f3nnym syst\u00e9mom<\/h2>\n\n\n\n<p>Flexibilita, cenov\u00e1 dostupnos\u0165 a bohatos\u0165 funkci\u00ed telef\u00f3nnych syst\u00e9mov VoIP ich v\u00fdrazne prevy\u0161uj\u00fa nad KSU a PBX bez oh\u013eadu na ve\u013ekos\u0165 va\u0161ej firmy.\nAko v\u0161ak pri takom mno\u017estve poskytovate\u013eov, z ktor\u00fdch si m\u00f4\u017eete vybra\u0165, zisti\u0165, ktor\u00fd podnikov\u00fd telef\u00f3nny syst\u00e9m je pre v\u00e1s ten prav\u00fd? <\/p>\n\n\n\n<p>Popri cene a jednoduchosti pou\u017e\u00edvania h\u013eadajte poskytovate\u013ea, ktor\u00fd pon\u00faka v\u0161etky funkcie, ktor\u00e9 potrebujete.\nCloudTalk pon\u00faka v\u0161etky funkcie firemn\u00fdch telef\u00f3nov, ktor\u00e9 sme si predstavili vy\u0161\u0161ie, od monitorovania hovorov, front hovorov a presmerovan\u00ed a\u017e po smerovanie hovorov na z\u00e1klade zru\u010dnost\u00ed, automatiz\u00e1ciu pracovn\u00fdch postupov a v\u00fdkonn\u00e9 funkcie umelej inteligencie.   <\/p>\n\n\n\n<p>Okrem toho je rie\u0161enie na volanie s umelou inteligenciou navrhnut\u00e9 tak, aby sp\u013a\u0148alo potreby ka\u017ed\u00e9ho pr\u00edpadu pou\u017eitia v odvetv\u00ed.\nOdvetvia na\u0161ich z\u00e1kazn\u00edkov siahaj\u00fa od telekomunik\u00e1ci\u00ed po bankovn\u00edctvo, automobilov\u00fd priemysel, elektronick\u00fd obchod a mnoh\u00e9 \u010fal\u0161ie.   <\/p>\n\n\n\n<p>Ste zvedav\u00ed, ako to v\u0161etko funguje?  <\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#DFF0F6\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Vysk\u00fa\u0161ajte si CloudTalk zadarmo alebo kontaktujte n\u00e1\u0161 predajn\u00fd t\u00edm a z\u00edskajte \u010fal\u0161ie inform\u00e1cie.<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-11-1024x576.png\" alt=\"\" class=\"wp-image-215429\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-11-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-11-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-11-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-11-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-11-2048x1152.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-11-1920x1080.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-11-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-11-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-11-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-11-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-11-88x50.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-error-orange-50-background-color has-background wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontaktujte sales<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">\u010casto kladen\u00e9 ot\u00e1zky<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ak\u00fd typ podnikov\u00e9ho telef\u00f3nneho syst\u00e9mu je najlep\u0161\u00ed pre mal\u00e9 podniky?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Najlep\u0161\u00ed <a href=\"https:\/\/staging.cloudtalk.io\/the-cloud-phone-system-for-small-but-ambitious-businesses\/\" target=\"_blank\" rel=\"noopener\">telef\u00f3nny syst\u00e9m pre mal\u00e9 firmy<\/a> je telef\u00f3nne rie\u0161enie zalo\u017een\u00e9 na technol\u00f3gii VoIP, ktor\u00e9 je umiestnen\u00e9 v cloude.<br \/>\nNa rozdiel od KSU a lok\u00e1lnych PBX syst\u00e9mov pon\u00fakaj\u00fa rie\u0161enia VoIP n\u00e1kladov\u00fa efekt\u00edvnos\u0165, flexibilitu a \u0161k\u00e1lovate\u013enos\u0165, ako aj pokro\u010dil\u00e9 telef\u00f3nne funkcie pre potreby mal\u00fdch podnikov. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ak\u00e9 s\u00fa najd\u00f4le\u017eitej\u0161ie funkcie firemn\u00e9ho telef\u00f3nu pre rast\u00facu firmu?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Podniky zameran\u00e9 na rast by mali h\u013eada\u0165 telef\u00f3nne rie\u0161enia, ktor\u00e9 pon\u00fakaj\u00fa cel\u00fd rad medzin\u00e1rodn\u00fdch \u010d\u00edsel na podporu expanzie.  <\/p>\n<p>Integr\u00e1cie CRM a funkcie automatiz\u00e1cie pracovn\u00fdch postupov maj\u00fa tie\u017e vysok\u00fa prioritu, preto\u017ee pom\u00e1haj\u00fa spravova\u0165 \u010doraz zlo\u017eitej\u0161ie pracovn\u00e9 postupy.<br \/>\nNezab\u00fadajte ani na anal\u00fdzu hovorov, ktor\u00e1 je z\u00e1kladom pre monitorovanie a anal\u00fdzu v\u00fdkonnosti pri roz\u0161irovan\u00ed. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ako nain\u0161talova\u0165 firemn\u00fd telef\u00f3nny syst\u00e9m pre moju firmu?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>In\u0161tal\u00e1cia telef\u00f3nneho syst\u00e9mu VoIP je jednoduch\u00e1, preto\u017ee o zlo\u017eit\u00e9 veci sa postar\u00e1 v\u00e1\u0161 poskytovate\u013e.<br \/>\nZ va\u0161ej strany sta\u010d\u00ed nain\u0161talova\u0165 softv\u00e9r vybran\u00e9ho poskytovate\u013ea do va\u0161ich zariaden\u00ed, vybra\u0165 alebo prenies\u0165 telef\u00f3nne \u010d\u00edsla a nastavi\u0165 pravidl\u00e1 smerovania hovorov.   <\/p>\n<p>Naproti tomu telef\u00f3nne syst\u00e9my KSU a PBX vy\u017eaduj\u00fa rozsiahle fyzick\u00e9 nastavenie a konfigur\u00e1ciu.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>78 % servisn\u00fdch agentov sa sna\u017e\u00ed n\u00e1js\u0165 rovnov\u00e1hu medzi r\u00fdchlos\u0165ou a kvalitou z\u00e1kazn\u00edckej podpory, tvrd\u00ed spolo\u010dnos\u0165 Salesforce. V\u00fdkonnos\u0165 obchodn\u00fdch z\u00e1stupcov&#8230;<\/p>\n","protected":false},"author":126,"featured_media":208367,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[673],"tags":[],"class_list":["post-232940","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-centrum"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/232940","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/users\/126"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/comments?post=232940"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/232940\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media\/208367"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media?parent=232940"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/categories?post=232940"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/tags?post=232940"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}