{"id":232925,"date":"2024-08-07T12:00:55","date_gmt":"2024-08-07T10:00:55","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/co-je-to-pabx-lisi-sa-od-pbx-a-ako\/"},"modified":"2024-11-06T13:52:17","modified_gmt":"2024-11-06T11:52:17","slug":"co-je-to-pabx-lisi-sa-od-pbx-a-ako","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/co-je-to-pabx-lisi-sa-od-pbx-a-ako\/","title":{"rendered":"\u010co je to PABX, l\u00ed\u0161i sa od PBX a ako?"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">\u010co je PABX a ako sa l\u00ed\u0161i od PBX?<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\" style=\"border-radius:3px\">KONTAKTUJTE PREDAJ<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\" style=\"border-radius:3px\">ZA\u010cNITE VOLA\u0164<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10.png\" alt=\"\" class=\"wp-image-214973\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10.png 2560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-2048x1152.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-1920x1080.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-10-88x50.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure><\/div>\n\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">O\u010dak\u00e1va sa, \u017ee trh hostovan\u00fdch PBX do roku 2030 vzrastie na <a href=\"https:\/\/www.prnewswire.com\/news-releases\/global-hosted-pbx-market-to-surge-to-22-68-billion-by-2030-industry-analysis-reflects-robust-growth-trajectory-302041814.html\" target=\"_blank\" rel=\"noopener\"> 22,7 miliardy USD<\/a>.\nD\u00f4vodom tohto impozantn\u00e9ho rastu je s\u010dasti r\u00fdchly v\u00fdvoj technol\u00f3gie PBX v poslednom obdob\u00ed. <\/p>\n\n\n\n<p>K\u013e\u00fa\u010dovou s\u00fa\u010das\u0165ou tohto procesu je prechod z PBX na PABX.\nNie ste si ist\u00ed, \u010do je to PABX alebo ako sa l\u00ed\u0161i od PBX?\n\u010c\u00edtajte \u010falej a zistite, ako si vybra\u0165 najlep\u0161ie rie\u0161enie pre va\u0161e potreby.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 poznatky:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>PABX je skratka pre Private Automatic Branch Exchange.\nJe to s\u00fakromn\u00e1 telef\u00f3nna sie\u0165, ktor\u00e1 umo\u017e\u0148uje plynul\u00fa intern\u00fa a extern\u00fa komunik\u00e1ciu.   <\/li>\n\n\n\n<li>Historicky sa PABX l\u00ed\u0161ila od PBX t\u00fdm, \u017ee prev\u00e1dzkovala automatick\u00fa \u00fastred\u0148u.\nDnes s\u00fa v\u0161etky nov\u00e9 syst\u00e9my pravdepodobne PABX a tieto v\u00fdrazy sa \u010dasto pou\u017e\u00edvaj\u00fa zamenite\u013ene.   <\/li>\n\n\n\n<li>Telef\u00f3ny PABX s\u00fa vybaven\u00e9 mnoh\u00fdmi u\u017eito\u010dn\u00fdmi funkciami vr\u00e1tane trojcestn\u00e9ho volania, interakt\u00edvnej hlasovej odozvy (IVR) a nahr\u00e1vania hovorov.<\/li>\n\n\n\n<li>CloudTalk pon\u00faka cenovo v\u00fdhodn\u00e9 <a href=\"https:\/\/test-staging.cloudtalk.io\/pbx\/\">cloudov\u00e9 PBX rie\u0161enie<\/a> pln\u00e9 pokro\u010dil\u00fdch funkci\u00ed.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u010co je PABX?<\/h2>\n\n\n\n<p>Priv\u00e1tna automatick\u00e1 pobo\u010dkov\u00e1 \u00fastred\u0148a (PABX) je automatizovan\u00e1 priv\u00e1tna telef\u00f3nna sie\u0165 a \u00fastred\u0148a schopn\u00e1 pripoji\u0165 viacero zariaden\u00ed.  <\/p>\n\n\n\n<p>T\u00e1to technol\u00f3gia zabezpe\u010duje plynul\u00fa intern\u00fa komunik\u00e1ciu a u\u013eah\u010duje pripojenie k verejnej telef\u00f3nnej sieti.\n\u00dastred\u0148a PABX je z\u00e1kladn\u00fdm n\u00e1strojom v ka\u017edej ve\u013ekej modernej firme. <\/p>\n\n\n\n<p>Tieto syst\u00e9my dok\u00e1\u017eu spracova\u0165 ve\u013ek\u00e9 mno\u017estvo volaj\u00facich, tak\u017ee s\u00fa ve\u013emi u\u017eito\u010dn\u00e9 pre oddelenia slu\u017eieb z\u00e1kazn\u00edkom a in\u00e9 obchodn\u00e9 oblasti, ktor\u00e9 prij\u00edmaj\u00fa ve\u013ea prich\u00e1dzaj\u00facich hovorov.  <\/p>\n\n\n\n<p>Najlep\u0161ie telef\u00f3nne syst\u00e9my PABX vyu\u017e\u00edvaj\u00fa technol\u00f3giu Voice over Internet Protocol (VoIP).\nV\u010faka tomu sa podniky m\u00f4\u017eu zbavi\u0165 fyzick\u00e9ho hardv\u00e9ru, \u010do znamen\u00e1, \u017ee m\u00f4\u017eu u\u0161etri\u0165 peniaze a v pr\u00edpade potreby \u013eah\u0161ie \u0161k\u00e1lova\u0165 svoje rie\u0161enia PABX.   <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Syst\u00e9m PABX vs. \u00fastred\u0148a PBX: Ako sa daj\u00fa porovna\u0165?<\/h2>\n\n\n\n<p>\u00dastred\u0148a PABX znie podobne ako <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/how-does-pbx-work-the-definition-of-a-pbx-phone-system\/\">pobo\u010dkov\u00e1 \u00fastred\u0148a<\/a>.\nAk\u00fd je teda presne rozdiel?   <\/p>\n\n\n\n<p>Ako sme u\u017e spomenuli, p\u00edsmeno &#8222;A&#8220; v slove PABX znamen\u00e1 &#8222;automatick\u00fd&#8220; a pr\u00e1ve tu sa tieto dva syst\u00e9my kedysi rozch\u00e1dzali.  <\/p>\n\n\n\n<p>Tradi\u010dn\u00e9 syst\u00e9my PBX sa spoliehali na manu\u00e1lnu pr\u00e1cu oper\u00e1torov s \u00fastred\u0148ami, ktor\u00ed riadili a spravovali hovory.\nS rozvojom technol\u00f3gi\u00ed sa tento proces automatizoval, tak\u017ee u\u017e neboli potrebn\u00ed \u017eiadni oper\u00e1tori.\nRozvinutej\u0161ie rie\u0161enia sa preto za\u010dali ozna\u010dova\u0165 ako &#8222;PABX&#8220;.  <\/p>\n\n\n\n<p>Tu je stru\u010dn\u00e1 \u010dasov\u00e1 os, ktor\u00e1 v\u00e1m pom\u00f4\u017ee pochopi\u0165 v\u00fdvoj syst\u00e9mov PBX:  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Skor\u00e9 pobo\u010dkov\u00e9 \u00fastredne<\/h3>\n\n\n\n<p>Pr\u00edbeh sa za\u010d\u00edna v 60. rokoch 20. storo\u010dia.\nPodniky sa u\u017e prestali spolieha\u0165 na telef\u00f3nnych oper\u00e1torov, ktor\u00ed zabezpe\u010dovali v\u0161etku komunik\u00e1ciu.   <\/p>\n\n\n\n<p>Pr\u00edchod PBX umo\u017enil podnikom intern\u00fa komunik\u00e1ciu bez pou\u017eitia externej telef\u00f3nnej linky.\nTieto prv\u00e9 syst\u00e9my sa spoliehali na manu\u00e1lnu obsluhu \u00fastredne, ktor\u00e1 usmer\u0148ovala volaj\u00facich.   <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. \u010eal\u0161ia f\u00e1za PBX  <\/h3>\n\n\n\n<p>V priebehu nieko\u013ek\u00fdch nasleduj\u00facich desa\u0165ro\u010d\u00ed sa t\u00e1to technol\u00f3gia v\u00fdrazne zdokonalila.\nRu\u010dn\u00e9 rozv\u00e1dza\u010de boli nahraden\u00e9 elektronick\u00fdm sp\u00ednan\u00edm. <\/p>\n\n\n\n<p>Organiz\u00e1cie teraz m\u00f4\u017eu prid\u00e1va\u0165 nov\u00e9 porty a roz\u0161irova\u0165 svoje siete, \u010d\u00edm z\u00edskaj\u00fa ove\u013ea lep\u0161ie \u0161k\u00e1lovate\u013en\u00e9 rie\u0161enie.\nPredt\u00fdm museli podniky v pr\u00edpade potreby zmien investova\u0165 do \u00faplne nov\u00fdch syst\u00e9mov. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Modern\u00e1 pobo\u010dkov\u00e1 \u00fastred\u0148a  <\/h3>\n\n\n\n<p>S pr\u00edchodom technol\u00f3gie VoIP z\u00edskali syst\u00e9my PBX nov\u00e9 a v\u00fdkonnej\u0161ie mo\u017enosti.\nPodniky teraz mohli telefonova\u0165 kdeko\u013evek na svete bez pou\u017eitia pevnej linky za predpokladu, \u017ee pr\u00edjemca m\u00e1 pripojenie na internet.   <\/p>\n\n\n\n<p>Popri t\u00fdchto pokrokoch sa v syst\u00e9moch PBX v\u0161eobecne zaviedlo automatick\u00e9 presmerovanie hovorov.\nAk sa teda niekedy stretnete s pojmom PBX, v skuto\u010dnosti to znamen\u00e1 PABX. <strong>V\u0161etky modern\u00e9 PBX s\u00fa automatizovan\u00e9<\/strong>!   <\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#DFF0F6\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Kone\u010dn\u00fd sprievodca v\u00fdmenami s\u00fakromn\u00fdch pobo\u010diek<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-7-1024x576.png\" alt=\"\" class=\"wp-image-207166\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-7-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-7-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-7-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-7-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-7-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-7-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-7-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-7-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-7-88x50.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-7.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-error-orange-50-background-color has-background wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/co-znamena-pbxdefinicia-vyhody-a-funkcie-2024\/\">\u010c\u00edta\u0165 viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Ako funguje PABX?<\/h2>\n\n\n\n<p>Modern\u00e9 telef\u00f3nne \u00fastredne PABX vyu\u017e\u00edvaj\u00fa technol\u00f3gie VoIP a SIP (Session Initiation Protocol).\nTieto protokoly posielaj\u00fa pokyny do verejnej telef\u00f3nnej siete a umo\u017e\u0148uj\u00fa digit\u00e1lne presmerovanie hovorov na pr\u00edslu\u0161n\u00e9 linky.   <\/p>\n\n\n\n<p>Ke\u010f firma pou\u017e\u00edva syst\u00e9m PABX, v podstate prev\u00e1dzkuje mal\u00fa s\u00fakromn\u00fa telef\u00f3nnu \u00fastred\u0148u.\nNiektor\u00e9 podniky udr\u017eiavaj\u00fa hardv\u00e9r ako s\u00fa\u010das\u0165 syst\u00e9mu.\nOkrem fyzick\u00fdch telef\u00f3nov sa niekedy pou\u017e\u00edvaj\u00fa modemy, rozbo\u010dova\u010de, faxy a in\u00e9 zariadenia.    <\/p>\n\n\n\n<p>Tento pr\u00edstup sa v\u0161ak \u010doraz viac pova\u017euje za zastaran\u00fd.\nTechnol\u00f3gia PABX VoIP umo\u017e\u0148uje podnikom vyu\u017e\u00edva\u0165 rovnak\u00e9 mo\u017enosti bez potreby hardv\u00e9ru.\nV\u0161etky oper\u00e1cie v digit\u00e1lnom syst\u00e9me PABX mo\u017eno vykon\u00e1va\u0165 prostredn\u00edctvom softv\u00e9ru a cloudu.    <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">V\u00fdhody \u00fastredne PABX oproti manu\u00e1lnej pobo\u010dkovej \u00fastredni<\/h2>\n\n\n\n<p>Existuje mnoho d\u00f4vodov, pre\u010do manu\u00e1lne pobo\u010dkov\u00e9 \u00fastredne odi\u0161li do hist\u00f3rie.\nNi\u017e\u0161ie uv\u00e1dzame niektor\u00e9 z hlavn\u00fdch v\u00fdhod \u00fastredn\u00ed PABX v porovnan\u00ed s manu\u00e1lnymi \u00fastred\u0148ami: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ni\u017e\u0161ie n\u00e1klady<\/strong> &#8211; nemus\u00edte kupova\u0165 a udr\u017eiava\u0165 fyzick\u00fd hardv\u00e9r.  <\/li>\n\n\n\n<li><strong>Nie je tak n\u00e1ro\u010dn\u00fd na pr\u00e1cu <\/strong>&#8211; nevy\u017eaduje t\u00edm zamestnancov, ktor\u00ed by dohliadali na \u00fastred\u0148u.  <\/li>\n\n\n\n<li><strong>Bohat\u00e9 pokro\u010dil\u00e9 funkcie <\/strong>&#8211; patria sem trojcestn\u00e9 hovory, presmerovanie hovorov, pokro\u010dil\u00e9 funkcie hlasovej po\u0161ty a \u010fal\u0161ie.  <\/li>\n\n\n\n<li><strong>Jednoduch\u00e1 \u0161k\u00e1lovate\u013enos\u0165 <\/strong>&#8211; ak chcete zv\u00fd\u0161i\u0165 kapacitu spracovania hovorov, nemus\u00edte in\u0161talova\u0165 nov\u00fd hardv\u00e9r alebo linky.  <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 funkcie modernej firemnej PABX<\/h2>\n\n\n\n<p>Po tom v\u0161etkom, \u010do sme v\u00e1m povedali, mo\u017eno chcete modernizova\u0165 svoj telef\u00f3nny syst\u00e9m a investova\u0165 do podnikovej PABX.\nAk \u00e1no, tu je nieko\u013eko funkci\u00ed, na ktor\u00e9 sa mus\u00edte zamera\u0165:   <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Roz\u0161\u00edren\u00e9 mo\u017enosti spr\u00e1vy hovorov<\/h3>\n\n\n\n<p>V\u0161etky modern\u00e9 syst\u00e9my PABX by mali by\u0165 vybaven\u00e9 r\u00f4znymi mo\u017enos\u0165ami spr\u00e1vy hovorov.\nUistite sa, \u017ee va\u0161e vybran\u00e9 rie\u0161enie obsahuje:   <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mo\u017enos\u0165 jednoduch\u00e9ho <a href=\"https:\/\/test-staging.cloudtalk.io\/call-transfers\/\">presunu hovorov<\/a>.  <\/li>\n\n\n\n<li>Rozsiahle alternat\u00edvy smerovania hovorov vr\u00e1tane smerovania na z\u00e1klade zru\u010dnost\u00ed, aby sa volaj\u00faci r\u00fdchlo spojili so spr\u00e1vnou osobou.  <\/li>\n\n\n\n<li>Mo\u017enos\u0165 podr\u017ea\u0165 volaj\u00faceho.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Interakt\u00edvne hlasov\u00e9 menu(IVR)<\/h3>\n\n\n\n<p>Ke\u010f sa volaj\u00faci dovol\u00e1 na PABX, ktor\u00e1 vyu\u017e\u00edva technol\u00f3giu IVR, \u010dak\u00e1 ho vopred nahran\u00e1 spr\u00e1va.\nSpr\u00e1va vyzve volaj\u00faceho, aby zadal \u010d\u00edseln\u00fa hodnotu na kl\u00e1vesnici alebo vydal hlasov\u00fd pr\u00edkaz a uviedol, ktorej osobe\/oddeleniu sa chce dovola\u0165.   <\/p>\n\n\n\n<p>IVR sa naj\u00fa\u010dinnej\u0161ie vyu\u017e\u00edva v oblasti z\u00e1kazn\u00edckej podpory.\nOdbreme\u0148uje va\u0161ich agentov t\u00fdm, \u017ee zabezpe\u010duje, aby sa volaj\u00faci dovolali spr\u00e1vnym \u013eu\u010fom, a obmedzuje po\u010det potrebn\u00fdch prepojen\u00ed.\nZabezpe\u010duje tie\u017e, aby z\u00e1kazn\u00edci mohli r\u00fdchlo z\u00edska\u0165 inform\u00e1cie, ktor\u00e9 potrebuj\u00fa.\nTo zvy\u0161uje celkov\u00fa efektivitu a pom\u00e1ha zvy\u0161ova\u0165 spokojnos\u0165 z\u00e1kazn\u00edkov.     <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Trojcestn\u00e9 volanie<\/h3>\n\n\n\n<p>Trojcestn\u00e9 hovory umo\u017e\u0148uj\u00fa organizova\u0165 hovory medzi tromi osobami s\u00fa\u010dasne.\nTo je u\u017eito\u010dn\u00e9 pri spolupr\u00e1ci s kolegami na projekte alebo pri uv\u00e1dzan\u00ed nadriaden\u00e9ho do rozhovoru medzi agentom a z\u00e1kazn\u00edkom.   <\/p>\n\n\n\n<p>Uistite sa, \u017ee va\u0161e rie\u0161enie poskytuje rovnak\u00e9 zabezpe\u010denie pre trojcestn\u00e9 hovory ako pre be\u017en\u00e9 hovory.\nH\u013eadajte pokro\u010dil\u00e9 funkcie \u0161ifrovania.   <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Nahr\u00e1vanie hovorov<\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/call-recording\/\">Nahr\u00e1vanie hovorov<\/a> poskytuje zvukov\u00e9 z\u00e1znamy hovorov.\nT\u00e1to funkcia je u\u017eito\u010dn\u00e1 z viacer\u00fdch d\u00f4vodov.\nPo prv\u00e9, z\u00e1znamy hovorov m\u00f4\u017eu by\u0165 cenn\u00e9 na \u00fa\u010dely \u0161kolenia.\nNov\u00ed agenti z\u00e1kazn\u00edckej podpory si m\u00f4\u017eu vypo\u010du\u0165 star\u00e9 nahr\u00e1vky a po\u010du\u0165 pr\u00edklady toho, \u010do by sa malo a nemalo robi\u0165.   <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"840\" height=\"690\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/feature-call-recording-dark.png\" alt=\"\" class=\"wp-image-208964\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/feature-call-recording-dark.png 840w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/feature-call-recording-dark-300x246.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/feature-call-recording-dark-768x631.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/feature-call-recording-dark-521x428.png 521w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/feature-call-recording-dark-424x348.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/feature-call-recording-dark-138x113.png 138w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/feature-call-recording-dark-88x72.png 88w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/><\/figure>\n\n\n\n<p>Nahr\u00e1vanie m\u00f4\u017ee by\u0165 u\u017eito\u010dn\u00e9 aj pre zamestnancov, ktor\u00ed sa nem\u00f4\u017eu z\u00fa\u010dastni\u0165 na stretnutiach.\nNapr\u00edklad kolegovia z t\u00edmu, ktor\u00ed sa nach\u00e1dzaj\u00fa v r\u00f4znych \u010dasov\u00fdch p\u00e1smach, m\u00f4\u017eu z\u00edska\u0165 inform\u00e1cie, ktor\u00e9 by im inak unikli.   <\/p>\n\n\n\n<p>Nakoniec, nahr\u00e1vky m\u00f4\u017eu by\u0165 cenn\u00fdm zdrojom \u00fadajov o z\u00e1kazn\u00edkoch.\nHovory so z\u00e1kazn\u00edkmi je mo\u017en\u00e9 analyzova\u0165 a z\u00edska\u0165 tak lep\u0161\u00ed preh\u013ead o tom, ako vn\u00edmaj\u00fa va\u0161u zna\u010dku.   <\/p>\n\n\n\n<p>CloudTalk obsahuje nieko\u013eko funkci\u00ed s umelou inteligenciou, ktor\u00e9 m\u00f4\u017eu pracova\u0165 spolu s nahr\u00e1vkami a \u010falej pom\u00e1ha\u0165 pri tomto druhu anal\u00fdzy.  <\/p>\n\n\n\n<p>Napr\u00edklad funkcia prepisu hovorov dok\u00e1\u017ee vytvori\u0165 presn\u00e9 p\u00edsomn\u00e9 z\u00e1znamy ak\u00e9hoko\u013evek hovoru a funkcia <a href=\"https:\/\/test-staging.cloudtalk.io\/topics-extraction\/\">extrakcie t\u00e9m<\/a> dok\u00e1\u017ee identifikova\u0165 k\u013e\u00fa\u010dov\u00e9 t\u00e9my a body rozhovoru.\nPomer rozhovoru a po\u010d\u00favania v\u00e1m zasa poskytne r\u00fdchly preh\u013ead o dynamike hovoru a anal\u00fdza n\u00e1lad v\u00e1m prezrad\u00ed, ako sa va\u0161i z\u00e1kazn\u00edci alebo potenci\u00e1lni z\u00e1kazn\u00edci c\u00edtia.   <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Rie\u0161enie volania zalo\u017een\u00e9 na VoIP je PABX a ove\u013ea viac<\/h2>\n\n\n\n<p>Existuje mnoho rie\u0161en\u00ed PABX a nie v\u0161etky pon\u00fakaj\u00fa pre va\u0161u firmu to ist\u00e9.  <\/p>\n\n\n\n<p>Najlep\u0161ie rie\u0161enie VoIP poskytuje v\u0161etky funkcie, ktor\u00e9 sme spomenuli vy\u0161\u0161ie, a e\u0161te viac.\nBude automatizova\u0165 pracovn\u00e9 postupy a poskytova\u0165 mana\u017e\u00e9rom anal\u00fdzy na optimaliz\u00e1ciu v\u00fdkonu a zv\u00fd\u0161enie efektivity.   <\/p>\n\n\n\n<p>CloudTalk je komplexn\u00e9 rie\u0161enie poskytuj\u00face najlep\u0161ie slu\u017eby PABX zalo\u017een\u00e9 na VoIP a \u010fal\u0161ie.\nAle neberte n\u00e1s za slovo, pre\u010do <a href=\"https:\/\/test-staging.cloudtalk.io\/pbx\/\">sa ned<\/a> ozvedie\u0165 <a href=\"https:\/\/test-staging.cloudtalk.io\/pbx\/\">viac<\/a> o tom, \u010do CloudTalk pon\u00faka, alebo <a href=\"https:\/\/test-staging.cloudtalk.io\/demo\/\">si nez<\/a>abezpe\u010di\u0165 <a href=\"https:\/\/test-staging.cloudtalk.io\/demo\/\">osobn\u00fa uk\u00e1\u017eku<\/a>?   <\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading ct-block-article-faq-header\"><strong>\u010cASTO KLADEN\u00c9 OT\u00c1ZKY<\/strong><\/h3>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ko\u013eko stoj\u00ed syst\u00e9m PABX?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Cena telef\u00f3nneho syst\u00e9mu PABX z\u00e1vis\u00ed od zvolen\u00e9ho poskytovate\u013ea.<br \/>\nCloudTalk poskytuje n\u00e1kladovo efekt\u00edvne rie\u0161enie, ktor\u00e9 pon\u00faka ove\u013ea viac ako jednoduch\u00e1 telef\u00f3nna \u00fastred\u0148a PABX, pri\u010dom ceny sa pohybuj\u00fa od <a href=\"https:\/\/www.cloudtalk.io\/pricing\/\" target=\"_blank\" rel=\"noopener\">25 do 50 EUR na pou\u017e\u00edvate\u013ea<\/a> a mesiac.<br \/>\nPredt\u00fdm, ako sa zavia\u017eete k akejko\u013evek platbe, m\u00f4\u017eete tie\u017e z\u00edska\u0165 pr\u00edstup k bezplatnej sk\u00fa\u0161obnej verzii.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ako nastavi\u0165 PABX?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Proces nastavenia sa l\u00ed\u0161i v z\u00e1vislosti od zvolen\u00e9ho rie\u0161enia.<br \/>\nPlatforma CloudTalk sa implementuje ve\u013emi r\u00fdchlo a jednoducho, bez potreby zlo\u017eit\u00fdch in\u0161tal\u00e1ci\u00ed alebo \u0161peci\u00e1lneho hardv\u00e9ru a serverov. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">M\u00f4\u017eete integrova\u0165 PABX s in\u00fdmi obchodn\u00fdmi n\u00e1strojmi?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Rie\u0161enie zalo\u017een\u00e9 na VoIP, ako je CloudTalk, m\u00e1 ve\u013ea vlastn\u00fdch integr\u00e1ci\u00ed.<br \/>\nPoskytujeme v\u00fdkonn\u00e9 a jednoduch\u00e9 integr\u00e1cie na jedno kliknutie s n\u00e1strojmi CRM, elektronick\u00e9ho obchodu a asisten\u010dnej slu\u017eby. <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>O\u010dak\u00e1va sa, \u017ee trh hostovan\u00fdch PBX do roku 2030 vzrastie na 22,7 miliardy USD. D\u00f4vodom tohto impozantn\u00e9ho rastu je s\u010dasti&#8230;<\/p>\n","protected":false},"author":127,"featured_media":214982,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[673],"tags":[],"class_list":["post-232925","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-centrum"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/232925","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/users\/127"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/comments?post=232925"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/232925\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media\/214982"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media?parent=232925"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/categories?post=232925"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/tags?post=232925"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}