{"id":232568,"date":"2024-08-06T12:16:11","date_gmt":"2024-08-06T10:16:11","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/kampan-odchadzajucich-hovorov-ako-ju-nastavit-a-osvedcene-postupy\/"},"modified":"2024-08-14T09:55:54","modified_gmt":"2024-08-14T07:55:54","slug":"kampan-odchadzajucich-hovorov-ako-ju-nastavit-a-osvedcene-postupy","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/kampan-odchadzajucich-hovorov-ako-ju-nastavit-a-osvedcene-postupy\/","title":{"rendered":"Kampa\u0148 odch\u00e1dzaj\u00facich hovorov: Ako ju nastavi\u0165 a osved\u010den\u00e9 postupy"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">Sprievodca kampa\u0148ou odch\u00e1dzaj\u00facich hovorov: Nastavenie a osved\u010den\u00e9 postupy<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\" style=\"border-radius:3px\">KONTAKTUJTE PREDAJ<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\" style=\"border-radius:3px\">VYSK\u00da\u0160A\u0164 ZDARMA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-1-1-1024x576.png\" alt=\"\" class=\"wp-image-208710\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-1-1-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-1-1-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-1-1-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-1-1-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-1-1-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-1-1-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-1-1-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-1-1-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-1-1-88x50.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-1-1.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-medium-font-size\">Efekt\u00edvne oslovenie m\u00f4\u017ee va\u0161u spolo\u010dnos\u0165 bu\u010f zalo\u017ei\u0165, alebo zni\u010di\u0165.\nVytvorenie \u00faspe\u0161nej kampane na oslovovanie odch\u00e1dzaj\u00facich z\u00e1kazn\u00edkov si v\u0161ak vy\u017eaduje viac ako len vytvorenie frontu a t\u00edm. <\/p>\n\n\n\n<p>Od roz\u0161\u00edrenia z\u00e1kazn\u00edckej z\u00e1kladne, generovania dodato\u010dn\u00fdch pr\u00edjmov, objavovania nov\u00fdch pr\u00edle\u017eitost\u00ed a z\u00edskavania sp\u00e4tnej v\u00e4zby &#8211; volanie v r\u00e1mci kampan\u00ed je k\u013e\u00fa\u010dom ku v\u0161etk\u00e9mu, \u010do va\u0161a firma potrebuje na pre\u017eitie.  <\/p>\n\n\n\n<p>Zistite, ako profesion\u00e1li nastavuj\u00fa a spravuj\u00fa kampane call centra pre odch\u00e1dzaj\u00facich z\u00e1kazn\u00edkov, aby maximalizovali pozit\u00edvne v\u00fdsledky pomocou osved\u010den\u00fdch a (A\/B) testovan\u00fdch postupov a strat\u00e9gi\u00ed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 poznatky:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Odch\u00e1dzaj\u00face kampane mo\u017eno rozdeli\u0165 na tri typy na z\u00e1klade ich cie\u013eov: kampane so studen\u00fdm volan\u00edm, kampane s tepl\u00fdm osloven\u00edm a kampane so sp\u00e4tnou v\u00e4zbou\/referovan\u00edm.<\/li>\n\n\n\n<li>Funkcie, skripty hovorov, strat\u00e9gie vyt\u00e1\u010dania a \u0161kolenia agentov s\u00fa k\u013e\u00fa\u010dov\u00fdmi aspektmi, ktor\u00e9 je potrebn\u00e9 zv\u00e1\u017ei\u0165 pri navrhovan\u00ed efekt\u00edvnej kampane pre odch\u00e1dzaj\u00face hovory.<\/li>\n\n\n\n<li>V\u00e4\u010d\u0161ina kampan\u00ed zlyh\u00e1va kv\u00f4li nedostato\u010dnej personaliz\u00e1cii, A\/B testovaniu, neust\u00e1lemu zlep\u0161ovaniu a uprednost\u0148ovaniu kvantity pred kvalitou.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"what-is-cold-calling\">\u010co je to odch\u00e1dzaj\u00faca kampa\u0148?<\/h2>\n\n\n\n<p>Ak ste niekedy dostali neohl\u00e1sen\u00fd hovor z banky, od telekomunika\u010dn\u00e9ho oper\u00e1tora, pois\u0165ovne alebo dokonca od firmy, o ktorej ste nikdy nepo\u010duli, za\u017eili ste kampa\u0148 odch\u00e1dzaj\u00facich hovorov.\nIde o <a   href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/prichadzajuce-a-odchadzajuce-hovory-definicia-a-klucove-rozdiely\/\">opak prich\u00e1dzaj\u00faceho hovoru<\/a>, pri ktorom ste ako prv\u00fd osloven\u00fd vy.<br\/>Kampane odch\u00e1dzaj\u00facich hovorov s\u00fa n\u00e1strojom, ktor\u00fd firmy pou\u017e\u00edvaj\u00fa na kontaktovanie svojich existuj\u00facich z\u00e1kazn\u00edkov (tepl\u00e9 hovory) alebo potenci\u00e1lnych potenci\u00e1lnych z\u00e1kazn\u00edkov (studen\u00e9 hovory) z r\u00f4znych d\u00f4vodov vr\u00e1tane <strong>z\u00edskavania sp\u00e4tnej v\u00e4zby<\/strong>, <strong>kvalifik\u00e1cie potenci\u00e1lnych z\u00e1kazn\u00edkov<\/strong>, <strong>uzatv\u00e1rania obchodov<\/strong> a \u010fal\u0161\u00edch. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Pre\u010do s\u00fa d\u00f4le\u017eit\u00e9 odch\u00e1dzaj\u00face kampane?<\/h3>\n\n\n\n<p>Kampane v call centre s\u00fa priamym spojen\u00edm s va\u0161\u00edm publikom a najlep\u0161\u00edm sp\u00f4sobom, ako oslovi\u0165 \u010do najviac \u013eud\u00ed.<\/p>\n\n\n\n<p>V\u010faka tomu s\u00fa odch\u00e1dzaj\u00face hovory k\u013e\u00fa\u010dov\u00e9 pre <strong>generovanie potenci\u00e1lnych z\u00e1kazn\u00edkov<\/strong>, <strong>z\u00edskavanie<\/strong> a <strong>udr\u017eanie<\/strong> <strong>z\u00e1kazn\u00edkov<\/strong>, <strong>vyh\u013ead\u00e1vanie predajcov<\/strong> a \u010fal\u0161ie.\nIniciat\u00edvnym oslovovan\u00edm m\u00f4\u017eete budova\u0165 vz\u0165ahy, z\u00edskava\u0165 poznatky a riadi\u0165 po\u017eadovan\u00e9 \u010dinnosti, pri\u010dom m\u00e1te v\u0161etko pod kontrolou. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Ak\u00e9 s\u00fa v\u00fdhody odch\u00e1dzaj\u00facich kampan\u00ed?<\/h2>\n\n\n\n<p>Outbound kampane ako va\u0161a tajn\u00e1 zbra\u0148 na cielen\u00e9 oslovenie v\u00e1m m\u00f4\u017eu pon\u00faknu\u0165 r\u00f4zne v\u00fdhody. Patria medzi ne:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Priame zapojenie:<\/h3>\n\n\n\n<p>T\u00fdm, \u017ee z\u00e1kazn\u00edkom a potenci\u00e1lnym z\u00e1kazn\u00edkom umo\u017en\u00edte po\u010du\u0165 inform\u00e1cie priamo &#8222;z \u00fast&#8220;, maximalizujete \u00fa\u010dinok svojho posolstva.\nPod\u013ea spolo\u010dnosti <a href=\"https:\/\/www.zoominfo.com\/blog\" target=\"_blank\" rel=\"noopener\">DiscoverORG<\/a> je <strong>75 % op\u00fdtan\u00fdch ved\u00facich pracovn\u00edkov <\/strong>ochotn\u00fdch dohodn\u00fa\u0165 si stretnutie prostredn\u00edctvom telefon\u00e1tu. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Zameranie na interakcie v re\u00e1lnom \u010dase<\/h3>\n\n\n\n<p>Okam\u017eit\u00e1 sp\u00e4tn\u00e1 v\u00e4zba v\u00e1m umo\u017en\u00ed upravi\u0165 pr\u00edstup ku konverz\u00e1cii za chodu a \u010falej optimalizova\u0165 procesy na z\u00e1klade vyu\u017eite\u013en\u00fdch poznatkov.\nPod\u013ea <a href=\"https:\/\/offers.hubspot.com\/prospecting-objection-handling\" target=\"_blank\" rel=\"noopener\">spolo\u010dnosti HubSpot<\/a> m\u00f4\u017ee prekonanie n\u00e1mietok <strong>zv\u00fd\u0161i\u0165 mieru uzavretia obchodu o 64 %<\/strong>. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Presn\u00e9 zacielenie<\/h3>\n\n\n\n<p>Pri kampaniach s odch\u00e1dzaj\u00facimi z\u00e1kazn\u00edkmi m\u00f4\u017eete svoje posolstvo prisp\u00f4sobi\u0165 konkr\u00e9tnym demografick\u00fdm skupin\u00e1m alebo segmentom, \u010d\u00edm zabezpe\u010d\u00edte, \u017ee bude ma\u0165 odozvu u v\u00e1\u0161ho publika.\nZ v\u00fdskumu spolo\u010dnosti CallHippo vypl\u00fdva, \u017ee personaliz\u00e1cia a vytrvalos\u0165 m\u00f4\u017eu <strong>zv\u00fd\u0161i\u0165 konverzie o<\/strong> <strong>72 %<\/strong>. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Podporujte r\u00fdchle reakcie<\/h3>\n\n\n\n<p>Na rozdiel od \u010dakania na prich\u00e1dzaj\u00face ot\u00e1zky m\u00f4\u017eu odch\u00e1dzaj\u00face kampane vyvola\u0165 okam\u017eit\u00e9 reakcie a akcie. Spolo\u010dnos\u0165 <a href=\"https:\/\/instapage.com\/blog\/outbound-lead-generation\" target=\"_blank\" rel=\"noopener\">Instapage<\/a> zistila, \u017ee <strong>32 % obchodn\u00edkov <\/strong>sa domnieva, \u017ee ich odch\u00e1dzaj\u00face hovory s\u00fa \u00fa\u010dinnej\u0161ie ako in\u00e9 strat\u00e9gie oslovovania.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Zachovanie kontroly nad spr\u00e1vami<\/h3>\n\n\n\n<p>M\u00e1te pln\u00fa kontrolu nad obsahom a na\u010dasovan\u00edm oslovenia, \u010d\u00edm sa zabezpe\u010d\u00ed konzistentnos\u0165 a relevantnos\u0165.\nPod\u013ea spolo\u010dnosti <a href=\"https:\/\/business.linkedin.com\/sales-solutions\/social-selling\/the-social-selling-index-ssi\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a>, ak sa pou\u017e\u00edva na budovanie vz\u0165ahu s potenci\u00e1lnymi z\u00e1kazn\u00edkmi, je <strong>pravdepodobnos\u0165, \u017ee<\/strong> pred\u00e1te svojich kolegov, o <strong>78 % vy\u0161\u0161ia<\/strong>. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Typy kampan\u00ed odch\u00e1dzaj\u00faceho volania<\/h2>\n\n\n\n<p>Pod\u013ea \u00fa\u010delu kampane <a href=\"http:\/\/stagingcloudtalk.io\/blog\/what-is-outbound-calling\/\" target=\"_blank\" rel=\"noopener\">odch\u00e1dzaj\u00facich hovorov<\/a> si m\u00f4\u017eete vybra\u0165 z nieko\u013ek\u00fdch typov.\nTie sa l\u00ed\u0161ia nielen svoj\u00edm celkov\u00fdm cie\u013eom, ale aj strat\u00e9giami a zah\u0155\u0148aj\u00fa: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Kampane s volan\u00edm na studeno:<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Ako u\u017e n\u00e1zov napoved\u00e1, tento typ kampane sa zameriava na oslovovanie potenci\u00e1lnych z\u00e1kazn\u00edkov prostredn\u00edctvom neohl\u00e1sen\u00fdch studen\u00fdch hovorov.\nMedzi jej hlavn\u00e9 ciele zvy\u010dajne patr\u00ed <strong>kvalifik\u00e1cia potenci\u00e1lnych z\u00e1kazn\u00edkov<\/strong>, dohodnutie <strong>sch\u00f4dzky<\/strong> a <strong>uzavretie obchodu<\/strong>. <br\/><br\/>Studen\u00e9 hovory maj\u00fa zvy\u010dajne hrozn\u00fa mieru konverzie &#8211; v <a href=\"https:\/\/www.cognism.com\/blog\/cold-calling-success-rates\" target=\"_blank\" rel=\"noopener\">priemere len 2 %<\/a>.\nZ tohto d\u00f4vodu call centr\u00e1 \u010dasto vyu\u017e\u00edvaj\u00fa skripty pre studen\u00e9 volania, ktor\u00e9 zvy\u0161uj\u00fa \u00faspe\u0161nos\u0165 a\u017e 5-n\u00e1sobne, a odch\u00e1dzaj\u00face dialery, ktor\u00e9 ur\u00fdch\u013euj\u00fa proces volania. <\/p>\n\n\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-evo-cta-simple-panel aligncenter cta-simple-panel is-style-no-image\" style=\"background-color:#F8F5FF\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Pomocou aplik\u00e1cie Power Dialer od spolo\u010dnosti CloudTalk m\u00f4\u017eete ka\u017ed\u00fd de\u0148 oslovi\u0165 3x viac potenci\u00e1lnych z\u00e1kazn\u00edkov.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/power-dialer-2\/\">Dozvedie\u0165 sa viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tepl\u00e9 informa\u010dn\u00e9 kampane:<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Na rozdiel od studen\u00fdch hovorov sa oslovovanie zameriava na kvalifikovan\u00fdch potenci\u00e1lnych z\u00e1kazn\u00edkov a existuj\u00facich z\u00e1kazn\u00edkov.\nMedzi be\u017en\u00e9 pr\u00edpady pou\u017eitia patria <strong>n\u00e1sledn\u00e9 opatrenia<\/strong>, <strong>up-selling<\/strong>, <strong>cross-selling, win-back<\/strong> a \u010dinnosti na <strong>podporu udr\u017eania z\u00e1kazn\u00edkov <\/strong>. <br\/><br\/>V\u010faka u\u017e existuj\u00facim vz\u0165ahom maj\u00fa tepl\u00e9 hovory ove\u013ea vy\u0161\u0161iu mieru konverzie, a to <a href=\"https:\/\/taskdrive.com\/sales\/warm-calling\/\" target=\"_blank\" rel=\"noopener\">20 &#8211; 70 %<\/a> v z\u00e1vislosti od vz\u0165ahu agenta so z\u00e1kazn\u00edkom.<br\/><br\/>Na dosiahnutie \u010do najlep\u0161\u00edch v\u00fdsledkov spolo\u010dnosti \u010dasto dop\u013a\u0148aj\u00fa svoje kampane na oslovenie z\u00e1kazn\u00edkov o integr\u00e1ciu so syst\u00e9mom CRM, funkcie z\u00e1kazn\u00edckych kariet v re\u00e1lnom \u010dase a odch\u00e1dzaj\u00face \u010d\u00edseln\u00edky, ktor\u00e9 umo\u017e\u0148uj\u00fa personaliz\u00e1ciu.<\/p>\n\n\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-evo-cta-simple-panel aligncenter cta-simple-panel is-style-no-image\" style=\"background-color:#F8F5FF\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Funkcia Smart Dialer od spolo\u010dnosti CloudTalk v\u00e1m umo\u017e\u0148uje sp\u00fa\u0161\u0165a\u0165 hovory priamo z v\u00e1\u0161ho CRM alebo webov\u00e9ho prehliada\u010da a zn\u00ed\u017ei\u0165 \u010das hovoru o &lt;50 %.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/inteligentne-vytacanie\/\">Dozvedie\u0165 sa viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Prieskum, sp\u00e4tn\u00e1 v\u00e4zba a zber odpor\u00fa\u010dan\u00ed<\/strong>:<\/li>\n<\/ul>\n\n\n\n<p>Tento typ kampane tie\u017e vych\u00e1dza z oslovovania, ale l\u00ed\u0161i sa svoj\u00edm \u00fa\u010delom.\nNamiesto predaja navonok sa zameriava na podporu intern\u00fdch zmien prostredn\u00edctvom poznatkov a sp\u00e4tnej v\u00e4zby a z\u00edskavania odpor\u00fa\u010dan\u00ed od spokojn\u00fdch z\u00e1kazn\u00edkov. <br\/><br\/>Okrem toho sa vyzna\u010duje podobne vysokou mierou konverzie a vyu\u017e\u00edva rovnak\u00e9 n\u00e1stroje a funkcie, ako je uveden\u00e9 vy\u0161\u0161ie pre kampane na oslovenie.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Ako nastavi\u0165 efekt\u00edvnu kampa\u0148 odch\u00e1dzaj\u00facich hovorov<\/h2>\n\n\n\n<p>Napriek tomu, \u017ee vy\u0161\u0161ie uveden\u00e9 typy kampan\u00ed sa m\u00f4\u017eu zda\u0165 jednoduch\u00e9, v skuto\u010dnosti je toho dos\u0165, \u010do je potrebn\u00e9 urobi\u0165, aby bola kampa\u0148 \u00fa\u010dinn\u00e1.  <\/p>\n\n\n\n<p>Nemus\u00edte sa v\u0161ak ob\u00e1va\u0165, ni\u017e\u0161ie n\u00e1jdete kompletn\u00e9ho sprievodcu v\u0161etk\u00fdm, \u010do mus\u00edte urobi\u0165, aby ste splnili svoje ciele.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Definujte ciele kampane a cie\u013eov\u00fa skupinu<\/h3>\n\n\n\n<p>Prv\u00fdm krokom je v\u017edy ur\u010di\u0165, \u010do chcete robi\u0165 a komu to chcete robi\u0165.\nNie je to obzvl\u00e1\u0161\u0165 \u0165a\u017ek\u00e9.   <\/p>\n\n\n\n<p>Ak chcete roz\u0161\u00edri\u0165 svoju z\u00e1kazn\u00edcku z\u00e1klad\u0148u, budete chcie\u0165 spusti\u0165 kampa\u0148 zameran\u00fa na telefonovanie za \u00fa\u010delom z\u00edskania potenci\u00e1lnych z\u00e1kazn\u00edkov na cie\u013eov\u00fdch trhoch.\nAk chcete maximalizova\u0165 svoje pr\u00edjmy od existuj\u00facich z\u00e1kazn\u00edkov, mali by ste za\u010da\u0165 tepl\u00e9 oslovovanie za \u00fa\u010delom up-sellingu.\nPochopili ste, o \u010do ide.    <\/p>\n\n\n\n<p>Diabol sa v\u0161ak skr\u00fdva v detailoch.\nAby ste dosiahli svoje ciele, mus\u00edte si stanovi\u0165 <strong>ciele SMART <\/strong>(\u0161pecifick\u00e9, merate\u013en\u00e9, dosiahnute\u013en\u00e9, relevantn\u00e9, \u010dasovo ohrani\u010den\u00e9) zalo\u017een\u00e9 na sledovate\u013en\u00fdch ukazovate\u013eoch, ktor\u00e9 s\u00fa spojen\u00e9 s va\u0161imi cie\u013emi.   <\/p>\n\n\n\n<p>Viac inform\u00e1ci\u00ed o nich n\u00e1jdete <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/10-most-important-call-center-kpis-you-should-be-tracking\/\">tu<\/a>, ale niektor\u00e9 z nich by ste mali zv\u00e1\u017ei\u0165:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Uzavret\u00e9 obchody<\/strong><\/li>\n\n\n\n<li><strong>Napl\u00e1novan\u00e9 stretnutia<\/strong><\/li>\n\n\n\n<li><strong>Spokojnos\u0165 z\u00e1kazn\u00edkov (CSAT)<\/strong><\/li>\n\n\n\n<li><strong>Sk\u00f3re \u010dist\u00fdch podporovate\u013eov (NPS)<\/strong><\/li>\n\n\n\n<li><strong>Po\u010det blokovan\u00fdch hovorov<\/strong><\/li>\n<\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">2. V\u00fdber spr\u00e1vnych n\u00e1strojov a technol\u00f3gi\u00ed<\/h3>\n\n\n\n<p>Va\u0161a kampa\u0148 v call centre m\u00f4\u017ee by\u0165 len tak\u00e1 dobr\u00e1, ako s\u00fa dobr\u00ed \u013eudia a n\u00e1stroje, ktor\u00e9 sa na nej podie\u013eaj\u00fa.\nPokia\u013e ide o posledn\u00e9 menovan\u00e9, softv\u00e9r VoIP dnes pon\u00faka mno\u017estvo funkci\u00ed a integr\u00e1ci\u00ed na zefekt\u00edvnenie va\u0161ich pracovn\u00fdch postupov &#8211; sta\u010d\u00ed si len vybra\u0165 tie najlep\u0161ie. <br\/><\/p>\n\n\n\n<p>Samozrejme, je to subjekt\u00edvne a z\u00e1vis\u00ed to od viacer\u00fdch faktorov vr\u00e1tane <strong>cie\u013eov va\u0161ej outbound kampane<\/strong>, <strong>zlo\u017eenia t\u00edmu<\/strong>, <strong>rozpo\u010dtu<\/strong> a \u010fal\u0161\u00edch.\nV\u0161etko o tejto t\u00e9me sa dozviete v na\u0161om \u010dl\u00e1nku <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/top-25-funkcii-call-centra-pre-rok-2024\/\">tu<\/a>, ale medzi tie, ktor\u00e9 ur\u010dite stoja za zv\u00e1\u017eenie, patria: <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\">#1 Kampane call centra<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Preh\u013ead:<\/strong><\/h5>\n\n\n\n<p>&#8222;Umms&#8220;, &#8222;aahs&#8220; a nepr\u00edjemn\u00e9 pauzy s\u00fa minulos\u0165ou<br\/>s kampa\u0148ami Call Center.<\/p>\n\n\n\n<p>Prevezmite pln\u00fa kontrolu nad konverz\u00e1ciami svojich agentov a umo\u017enite im<br\/>s\u00fastredi\u0165 sa na d\u00f4le\u017eit\u00e9 veci t\u00fdm, \u017ee im poskytnete podrobn\u00e9 scen\u00e1re, prieskumy a dotazn\u00edky.<\/p>\n\n\n\n<p>Zefekt\u00edvnite ka\u017edodenn\u00e9 pracovn\u00e9 postupy pomocou vopred pripraven\u00fdch frontov.\nNastavte, monitorujte a upravujte aspekty t\u00fdkaj\u00face sa pokusov o volanie a \u010dasu medzi nimi v re\u00e1lnom \u010dase. <\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Najlep\u0161ie pre:<\/strong><\/h5>\n\n\n\n<p>Pr\u00edchodov\u00e9 a odchodov\u00e9 oper\u00e1cie<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>V\u00fdhody:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zefekt\u00edvnenie oper\u00e1ci\u00ed pri volaniach<\/li>\n\n\n\n<li>Jednoduch\u00e9 a r\u00fdchle nastavenie<\/li>\n\n\n\n<li>Krat\u0161ie \u010dakacie doby<\/li>\n\n\n\n<li>Krat\u0161\u00ed \u010das medzi hovormi<\/li>\n\n\n\n<li>Zv\u00fd\u0161en\u00e1 produktivita agentov + vy\u0161\u0161ia spokojnos\u0165 z\u00e1kazn\u00edkov<\/li>\n<\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Rie\u0161enie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Cena ($ za pou\u017e\u00edvate\u013ea\/mesiac)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/campaigns-2\/\">Zisti\u0165 viac<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color\" id=\"2-increase-your-number-of-calls\">#2 Kliknutie na hovor<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Preh\u013ead:<\/strong><\/h5>\n\n\n\n<p>Preme\u0148te sp\u00f4sob, ak\u00fdm va\u0161i agenti iniciuj\u00fa hovory, transformovan\u00edm ka\u017ed\u00e9ho telef\u00f3nneho \u010d\u00edsla<br\/>online alebo v n\u00e1stroji CRM\/helpdesk do klikate\u013en\u00e9ho form\u00e1tu.\nOdstr\u00e1\u0148te z rovnice manu\u00e1lne vyt\u00e1\u010danie<br\/>a u\u0161etrite \u010das aj peniaze. <br\/><\/p>\n\n\n\n<p>Sta\u010d\u00ed, ak si do prehliada\u010da nain\u0161talujete roz\u0161\u00edrenie Click-to-Call.<br\/>Na kop\u00edrovanie a falo\u0161n\u00e9 vyt\u00e1\u010danie m\u00f4\u017eete zabudn\u00fa\u0165 rovnako <br\/>ako na telefonovanie &#8211; okam\u017eite.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Najlep\u0161ie pre:<\/strong><\/h5>\n\n\n\n<p>Pr\u00edchodov\u00e9 a odchodov\u00e9 oper\u00e1cie<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>V\u00fdhody:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Okam\u017eit\u00e9 hovory<\/li>\n\n\n\n<li>\u017diadne chyby<\/li>\n\n\n\n<li>\u017diadne manu\u00e1lne vyt\u00e1\u010danie + zjednodu\u0161en\u00e9 oper\u00e1cie<\/li>\n\n\n\n<li>Funguje vo v\u0161etk\u00fdch kan\u00e1loch<\/li>\n<\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Rie\u0161enie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Cena ($ za pou\u017e\u00edvate\u013ea\/mesiac)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/top-10-alternativy-aircall-porovnanie-a-ceny-2024\/\">Aircall<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/top-10-alternativy-aircall-porovnanie-a-ceny-2024\/\">Justcall<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$19<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"OpenPhone\">\n<p><strong><a href=\"https:\/\/test-staging.cloudtalk.io\/openphone-alternative\/\">OpenPhone<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$15<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong><a href=\"https:\/\/test-staging.cloudtalk.io\/ringover-alternative\/\">Ringover<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$21<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/softver-na-volanie-kliknutim\/\">Zisti\u0165 viac<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color\" id=\"6-keep-it-brief\">#3 Odovzdanie hlasovej po\u0161ty<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Preh\u013ead:<\/strong><\/h5>\n\n\n\n<p>Va\u0161i agenti sa nevedia spoji\u0165 s k\u013e\u00fa\u010dov\u00fdm z\u00e1kazn\u00edkom?\n\u017diadny probl\u00e9m!\nOkrem toho, \u017ee na str\u00e1nke<br\/>m\u00f4\u017eete zanecha\u0165 vlastn\u00fa hlasov\u00fa spr\u00e1vu, m\u00f4\u017eete vopred nahra\u0165 svoje spr\u00e1vy a na str\u00e1nke<br\/>hlasov\u00e9 spr\u00e1vy odosla\u0165 jedin\u00fdm \u0165uknut\u00edm na tla\u010didlo.  <\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Najlep\u0161ie pre:  <\/h5>\n\n\n\n<p>Odch\u00e1dzaj\u00face oper\u00e1cie<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>V\u00fdhody:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>R\u00fdchlej\u0161ie rozl\u00ed\u0161enie<\/li>\n\n\n\n<li>Minim\u00e1lne oneskorenia hovorov<\/li>\n\n\n\n<li>Prisp\u00f4sobite\u013en\u00e9 hlasov\u00e9 spr\u00e1vy<\/li>\n\n\n\n<li>Lep\u0161ie sk\u00fasenosti z\u00e1kazn\u00edkov + vy\u0161\u0161ia \u00faspe\u0161nos\u0165 kontaktov<\/li>\n<\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Rie\u0161enie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Cena ($ za pou\u017e\u00edvate\u013ea\/mesiac)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$19<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"OpenPhone\">\n<p><strong>OpenPhone<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$15<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$54<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/top-9-alternativ-ringcentral-v-roku-2024-hodnotenia-zakaznikov\/\">RingCentral<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$20<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/voicemail-drop-softver-tajna-zbran-vasho-predajneho-timu\/\">Zisti\u0165 viac<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color\" id=\"6-keep-it-brief\">#4 Power Dialer<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Preh\u013ead:<\/strong><\/h5>\n\n\n\n<p>Ka\u017ed\u00fd de\u0148 oslovte 3x viac potenci\u00e1lnych z\u00e1kazn\u00edkov a z\u00e1rove\u0148 zefekt\u00edvnite pracovn\u00e9 postupy agentov<br\/>pomocou skriptov, dotazn\u00edkov, prieskumov a automatiz\u00e1cie po hovore.\nVytvorte si<br\/>vlastn\u00e9 zoznamy denn\u00e9ho vyt\u00e1\u010dania a nechajte z\u00e1stupcov za\u010da\u0165 vola\u0165 jedin\u00fdm kliknut\u00edm. <br\/><br\/>Power Dialers dok\u00e1\u017eu automatizova\u0165 oper\u00e1cie volania importovan\u00edm kontaktov<br\/>priamo z v\u00e1\u0161ho CRM alebo s\u00faboru XML a zachovan\u00edm toku<br\/>agenta t\u00fdm, \u017ee po ukon\u010den\u00ed posledn\u00e9ho hovoru iniciuj\u00fa \u010fal\u0161\u00ed hovor v zozname.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\"> \n<iframe loading=\"lazy\" title=\"Power Dialer \u2013 A Guide to Automating Sales Campaigns\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/nYA3BN6o6mI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n <\/div><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Najlep\u0161ie pre:  <\/h5>\n\n\n\n<p>Odch\u00e1dzaj\u00face oper\u00e1cie zameran\u00e9 na objem.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>V\u00fdhody:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Viac hovorov ka\u017ed\u00fd de\u0148<\/li>\n\n\n\n<li>R\u00fdchlej\u0161ie rie\u0161enie hovorov<\/li>\n\n\n\n<li>Automatiz\u00e1cia denn\u00fdch \u00faloh<\/li>\n\n\n\n<li>Jednoduch\u00e1 pou\u017eite\u013enos\u0165 + kompatibilita s viacer\u00fdmi n\u00e1strojmi<\/li>\n<\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Rie\u0161enie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Cena ($ za pou\u017e\u00edvate\u013ea\/mesiac)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$50 <\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$49<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p id=\"Ringover\"><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$54<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/power-dialer-2\/\">Zisti\u0165 viac<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color\" id=\"6-keep-it-brief\">#5 Smart Dialer<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Preh\u013ead:<\/strong><\/h5>\n\n\n\n<p>Zn\u00ed\u017ete \u010das hovoru a\u017e o 50 % a efekt\u00edvne oslovte viac potenci\u00e1lnych z\u00e1kazn\u00edkov.<br\/>Vytv\u00e1rajte jednoducho pou\u017eite\u013en\u00e9 fronty hovorov jedn\u00fdm kliknut\u00edm priamo z akejko\u013evek webovej str\u00e1nky,<br\/>CRM alebo n\u00e1stroja helpdesk s prisp\u00f4sobite\u013en\u00fdmi vyrovn\u00e1vac\u00edmi pam\u00e4\u0165ami.<br\/><br\/>Objednajte kontakty pomocou funkcie drag-and-drop pre maxim\u00e1lnu efektivitu a nechajte svojich agentov<br\/>vo\u013ene pracova\u0165.\nSmart Dialer automaticky pres\u00fava nereaguj\u00face<br\/>potenci\u00e1lne kontakty \u010falej v zozname, aby sa u\u0161etril \u010das a maximalizovali odpovede. <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\"> \n<iframe loading=\"lazy\" title=\"Sales Dialer Software 2024: How to use sales dialer\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/3WyeIuZbB-w?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n <\/div><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Najlep\u0161ie pre:  <\/h5>\n\n\n\n<p>Odch\u00e1dzaj\u00face oper\u00e1cie zameran\u00e9 na z\u00e1kazn\u00edcku sk\u00fasenos\u0165.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>V\u00fdhody:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fronty hovorov na jedno kliknutie<\/li>\n\n\n\n<li>Spr\u00e1va frontu \u0165ahan\u00edm a p\u00fa\u0161\u0165an\u00edm<\/li>\n\n\n\n<li>Automatick\u00e9 uprednost\u0148ovanie kontaktov<\/li>\n\n\n\n<li>Integr\u00e1cia n\u00e1strojov tret\u00edch str\u00e1n + automatiz\u00e1cia denn\u00fdch \u00faloh<\/li>\n<\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Rie\u0161enie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Cena ($ za pou\u017e\u00edvate\u013ea\/mesiac)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$50<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$50<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$49<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$54<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/inteligentne-vytacanie\/\">Zisti\u0165 viac<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color\" id=\"6-keep-it-brief\"><strong>#6<\/strong>Podrobnosti o z\u00e1kazn\u00edkovi<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Preh\u013ead:<\/strong><\/h5>\n\n\n\n<p>Z\u00edskajte okam\u017eit\u00fd preh\u013ead o tom, kto je na druhej strane linky, a vyh\u013eadajte relevantn\u00e9 \u00fadaje o z\u00e1kazn\u00edkovi na str\u00e1nke<br\/>e\u0161te predt\u00fdm, ako zdvihnete telef\u00f3n.\nIntegrujte<br\/>svoje rie\u0161enie call centra s va\u0161\u00edm CRM alebo Helpdeskom pre jednoduch\u00fd pr\u00edstup. <br\/><br\/>Zobrazte si hist\u00f3riu minul\u00fdch hovorov, z\u00e1znamy hovorov, prepisy, ponuky, l\u00edstky podpory,<br\/>alebo dokonca vlastn\u00e9 polia.\n\u0160etrite \u010das z\u00e1kazn\u00edkov a agentov t\u00fdm, \u017ee<br\/>pon\u00faka jednoduch\u00fd kontext.\nNastavte sa na \u00faspech pomocou ozna\u010dovania uprostred hovoru.  <\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Najlep\u0161ie pre:  <\/h5>\n\n\n\n<p>Pr\u00edchodov\u00e9 a odchodov\u00e9 oper\u00e1cie<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>V\u00fdhody:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Okam\u017eit\u00e9 postrehy<\/li>\n\n\n\n<li>Kompatibilita medzi platformami + zlep\u0161en\u00e1 sk\u00fasenos\u0165 z\u00e1kazn\u00edkov<\/li>\n\n\n\n<li>K dispoz\u00edcii pred a po\u010das hovorov<\/li>\n<\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Rie\u0161enie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Cena ($ za pou\u017e\u00edvate\u013ea\/mesiac)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/customer-details\/\">Zisti\u0165 viac<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color\" id=\"6-keep-it-brief\"><strong>#7<\/strong>Pozn\u00e1mky k hovoru<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Preh\u013ead:<\/strong><\/h5>\n\n\n\n<p>Vytv\u00e1rajte pozn\u00e1mky a z\u00edskavajte k nim pr\u00edstup kedyko\u013evek.\nPokra\u010dujte tam, kde ste skon\u010dili, a<br\/>pou\u017eite relevantn\u00e9 \u00fadaje z minul\u00fdch interakci\u00ed na budovanie lep\u0161\u00edch vz\u0165ahov s<br\/>va\u0161imi z\u00e1kazn\u00edkmi. <\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Najlep\u0161ie pre:  <\/h5>\n\n\n\n<p>Pr\u00edchodov\u00e9 a odchodov\u00e9 oper\u00e1cie<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>V\u00fdhody:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vytv\u00e1ranie pozn\u00e1mok pri a po volan\u00ed<\/li>\n\n\n\n<li>Okam\u017eit\u00fd pr\u00edstup k pozn\u00e1mkam<\/li>\n\n\n\n<li>Pridan\u00fd kontext pre ka\u017ed\u00fd hovor + vy\u0161\u0161ia spokojnos\u0165 z\u00e1kazn\u00edkov<\/li>\n<\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Rie\u0161enie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Cena ($ za pou\u017e\u00edvate\u013ea\/mesiac)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/call-notes\/\">Zisti\u0165 viac<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color\" id=\"7-know-when-to-speak\">#8 Ozna\u010dovanie hovorov<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Preh\u013ead:<\/strong><\/h5>\n\n\n\n<p>Pou\u017e\u00edvajte u\u017e existuj\u00face zna\u010dky alebo si vytv\u00e1rajte nov\u00e9 vlastn\u00e9 zna\u010dky za chodu, aby ste mohli efekt\u00edvne<br\/>kategorizova\u0165 ka\u017ed\u00fd hovor a sledova\u0165 typ hovoru, v\u00fdsledok a r\u00f4zne metriky KPI.<br\/>Implementujte povinn\u00e9 ozna\u010dovanie po hovore, aby ste zachovali jasn\u00fd preh\u013ead.<\/p>\n\n\n\n<p>Zme\u0148te sp\u00f4sob vyhodnocovania hovorov automatickou synchroniz\u00e1ciou zna\u010diek<br\/>so syst\u00e9mom CRM.\nPreniknite hlboko do anal\u00fdzy pomocou filtrov zna\u010diek.\nMaximalizujte efektivitu<br\/>pomocou strategick\u00fdch rozhodnut\u00ed zalo\u017een\u00fdch na \u00fadajoch a kou\u010dingu agentov.  <br\/><\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Najlep\u0161ie pre:  <\/h5>\n\n\n\n<p>Pr\u00edchodov\u00e9 a odchodov\u00e9 oper\u00e1cie<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>V\u00fdhody:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vytv\u00e1ranie \u0161t\u00edtkov pri a po volan\u00ed<\/li>\n\n\n\n<li>Vylep\u0161en\u00e9 analytick\u00e9 hodnotenie<\/li>\n\n\n\n<li>Pridan\u00fd kontext pre ka\u017ed\u00fd hovor + lep\u0161ie kou\u010dovanie agentov<\/li>\n<\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Rie\u0161enie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Cena ($ za pou\u017e\u00edvate\u013ea\/mesiac)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p id=\"Ringover\"><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$21<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/call-tagging\/\">Zisti\u0165 viac<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#9<\/strong>Anal\u00fdza call centra<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Preh\u013ead:<\/strong><\/h5>\n\n\n\n<p>Centralizujte v\u0161etky \u00fadaje svojho t\u00edmu a z\u00edskajte pr\u00edstup ku v\u0161etk\u00e9mu, \u010do potrebujete vedie\u0165 o v\u00fdkone svojich agentov alebo \u0161tatistik\u00e1ch hovorov, aby ste mohli predpoveda\u0165 a optimalizova\u0165 svoju strat\u00e9giu.<\/p>\n\n\n\n<p>Cho\u010fte tak hlboko, ako sa v\u00e1m p\u00e1\u010di.\nSledujte ka\u017ed\u00fd krok ka\u017ed\u00e9ho prich\u00e1dzaj\u00faceho alebo odch\u00e1dzaj\u00faceho hovoru.\nPomocou t\u00fdchto inform\u00e1ci\u00ed m\u00f4\u017eete odborne vyhodnoti\u0165 v\u00fdkonnos\u0165 jednotliv\u00fdch agentov aj oddelen\u00ed.  <\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Najlep\u0161ie pre:<\/strong><\/h5>\n\n\n\n<p>Pr\u00edchodov\u00e9 a odchodov\u00e9 oper\u00e1cie<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>V\u00fdhody:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Komplexn\u00e9 ch\u00e1panie v\u00fdkonnosti call centra<\/li>\n\n\n\n<li>H\u013abkov\u00e1 anal\u00fdza oddelen\u00ed a agentov<\/li>\n\n\n\n<li>Strategick\u00e9 cielen\u00e9 kou\u010dovanie + rozhodovanie na z\u00e1klade \u00fadajov<\/li>\n<\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Rie\u0161enie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Cena ($ za pou\u017e\u00edvate\u013ea\/mesiac)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$50<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$49<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"OpenPhone\">\n<p><strong>OpenPhone<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$23<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$44<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"RingCentral\">\n<p><strong>RingCentral<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$35<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/analytika\/\">Zisti\u0165 viac<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#10<\/strong>Monitorovanie hovorov<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Preh\u013ead:<\/strong><\/h5>\n\n\n\n<p>Umo\u017enite mana\u017e\u00e9rom a sk\u00fasen\u00fdm agentom pripoji\u0165 sa k hovorom podpory a predaja, aby poskytli pomoc, zhodnotili v\u00fdkon agentov alebo pos\u00fadili \u00fa\u010dinnos\u0165 scen\u00e1rov hovorov.<\/p>\n\n\n\n<p>Zvo\u013ete si preferovan\u00fa mieru vidite\u013enosti, aby ste mohli priamo vstupova\u0165 do hovorov a z\u00fa\u010dast\u0148ova\u0165 sa trojstrann\u00fdch hovorov, \u0161epka\u0165 agentovi do ucha bez toho, aby o tom z\u00e1kazn\u00edk vedel, alebo by\u0165 len ako mucha na stene pri po\u010d\u00favan\u00ed hovorov.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Najlep\u0161ie pre:<\/strong><\/h5>\n\n\n\n<p>Pr\u00edchodov\u00e9 a odchodov\u00e9 oper\u00e1cie<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>V\u00fdhody:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vyberate\u013en\u00e1 vidite\u013enos\u0165<\/li>\n\n\n\n<li>Jednoduch\u00e9 rie\u0161enie probl\u00e9mov<\/li>\n\n\n\n<li>Zlep\u0161enie z\u00e1kazn\u00edckej sk\u00fasenosti + lep\u0161\u00ed tr\u00e9ning a n\u00e1stup agentov<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Rie\u0161enie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Cena ($ za pou\u017e\u00edvate\u013ea\/mesiac)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$50 <\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$50<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$49<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"OpenPhone\">\n<p><strong>OpenPhone<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$23<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$21<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"RingCentral\">\n<p><strong>RingCentral<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/monitorovanie-hovorov-co-to-je-ako-funguje-a-ake-su-vyhody\/\">Zisti\u0165 viac<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">3. Vyberte si spr\u00e1vnu strat\u00e9giu vyt\u00e1\u010dania<\/h3>\n\n\n\n<p>V \u010dasoch, ke\u010f e\u0161te neexistovali <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/co-je-automatizovane-odchadzajuce-volanievyhody-a-riesenia\/\">automatizovan\u00e9 odch\u00e1dzaj\u00face hovory<\/a>, bol v\u00fdber a \u0161trukt\u00farovanie strat\u00e9gie pomerne n\u00e1ro\u010dn\u00fd proces.\nV s\u00fa\u010dasnosti si s t\u00fdm u\u017e nemus\u00edte robi\u0165 starosti, preto\u017ee pre ka\u017ed\u00fd mo\u017en\u00fd pr\u00edpad pou\u017eitia je k dispoz\u00edcii automatick\u00e9 vyt\u00e1\u010danie.   <\/p>\n\n\n\n<p>Tejto t\u00e9me sa podrobne venujeme v na\u0161om \u010dl\u00e1nku <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/outbound-dialers-typy-vyhody-a-sposob-ich-pouzitia\/\">tu<\/a>, ale teraz v\u00e1m sta\u010d\u00ed tento stru\u010dn\u00fd preh\u013ead r\u00f4znych typov dostupn\u00fdch dialerov a ich strat\u00e9gi\u00ed.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">#1 Automatick\u00e9 vyt\u00e1\u010danie<\/h4>\n\n\n\n<p>Najz\u00e1kladnej\u0161\u00ed typ odch\u00e1dzaj\u00faceho dialera.\nPo ukon\u010den\u00ed posledn\u00e9ho hovoru vol\u00e1 \u010fal\u0161ie \u010d\u00edslo vo fronte. <\/p>\n\n\n\n<p><strong>Pr\u00edpad pou\u017eitia: N\u00edzkon\u00e1kladov\u00e9, ve\u013ekoobjemov\u00e9 telefonick\u00e9 oper\u00e1cie pre jednoduch\u00fd predaj.<\/strong><\/p>\n\n\n\n<p>\u00da\u010dinnos\u0165: N\/A<\/p>\n\n\n\n<p>Skontrolujte, <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/auto-dialer-overview-and-setup\/\" target=\"_blank\" rel=\"noreferrer noopener\">ko\u013eko stoj\u00ed slu\u017eba Auto Dialer<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Auto;Dialer\">\n<p><strong><strong><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/auto-dialer-overview-and-setup\/\" target=\"_blank\" rel=\"noreferrer noopener\">Automatick\u00e9 vyt\u00e1\u010danie<\/a><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Pros\">\n<p><strong>Klady<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Cons\">\n<div class=\"wp-block-group ct-table-header-group voip has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>Nev\u00fdhody<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Description\">\n<p><strong><strong>Popis<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-small-font-size is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Jednoduch\u00e9 pou\u017e\u00edvanie<\/li>\n\n\n\n<li>Minim\u00e1lne po\u017eiadavky<\/li>\n\n\n\n<li>Cenovo dostupn\u00e9<\/li>\n\n\n\n<li>Automatizuje hovory<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-small-font-size is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>\u017diadne cielenie<\/li>\n\n\n\n<li>\u017diadne WFM<\/li>\n\n\n\n<li>Pravdepodobn\u00e9 vyhorenie<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<p>Ako m\u00f4\u017eete porovna\u0165 <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/automaticky-dialer-alebo-prediktivny-dialer-ktory-z-nich-je-pre-vas-vyhodny\/\">automatick\u00e9 a predikt\u00edvne vyt\u00e1\u010danie<\/a>?<\/p>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">#2 Predikt\u00edvny dialer<\/h4>\n\n\n\n<p>Outbound dialer schopn\u00fd vyhodnoti\u0165 a predv\u00edda\u0165 kapacitu call centra.\nM\u00f4\u017ee iniciova\u0165 viacero hovorov s\u00fa\u010dasne pre ka\u017ed\u00e9ho agenta, aby sa maximalizovalo vyu\u017eitie zdrojov. <\/p>\n\n\n\n<p><strong>Pr\u00edpad pou\u017eitia: Kampane s ve\u013ek\u00fdm po\u010dtom hovorov pre men\u0161ie t\u00edmy s obmedzen\u00fdmi zdrojmi.<\/strong><\/p>\n\n\n\n<p>\u00da\u010dinnos\u0165: Pri spr\u00e1vnom pou\u017eit\u00ed m\u00f4\u017ee zv\u00fd\u0161i\u0165 po\u010det \u00faspe\u0161n\u00fdch hovorov o <strong>&lt;400%<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Predictive-Dialer\">\n<p><strong><strong><a href=\"https:\/\/test-staging.cloudtalk.io\/predictive-dialer\/\" target=\"_blank\" rel=\"noreferrer noopener\">Predikt\u00edvny dialer<\/a><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Pros\">\n<p><strong>Klady<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Cons\">\n<div class=\"wp-block-group ct-table-header-group voip has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong><strong>Nev\u00fdhody<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Description\">\n<p><strong><strong>Popis<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-small-font-size is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Predpovede kapacity<\/li>\n\n\n\n<li>Filtrovanie in\u00fdch ako \u013eudsk\u00fdch \u010d\u00edsel<\/li>\n\n\n\n<li>Sledovanie v\u00fdkonu<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-small-font-size is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>\u017diadne WFM<\/li>\n\n\n\n<li>Pravdepodobn\u00e9 vyhorenie<\/li>\n\n\n\n<li>\u017diadna integr\u00e1cia n\u00e1strojov tret\u00edch str\u00e1n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">#3 Power Dialer<\/h4>\n\n\n\n<p>Odch\u00e1dzaj\u00faci dialer, ktor\u00fd uskuto\u010d\u0148uje v\u017edy jeden hovor na agenta.\nPon\u00faka vy\u0161\u0161iu \u00farove\u0148 kontroly nad ur\u010den\u00fdmi frontami hovorov.\nJe jednoduch\u00fd na pou\u017e\u00edvanie a nevy\u017eaduje zlo\u017eit\u00e9 algoritmy na fungovanie.  <\/p>\n\n\n\n<p><strong>Pr\u00edpad pou\u017eitia: Vyv\u00e1\u017een\u00e9 kampane s volaniami optimalizovan\u00e9 pre dosah aj personaliz\u00e1ciu.<\/strong><\/p>\n\n\n\n<p>\u00da\u010dinnos\u0165: Pri spr\u00e1vnom pou\u017eit\u00ed m\u00f4\u017ee pom\u00f4c\u0165 dosiahnu\u0165 <strong>3x viac potenci\u00e1lnych z\u00e1kazn\u00edkov za de\u0148<\/strong>.<\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/power-dialer-pricing\/\">Ko\u013eko stoj\u00ed Power Dialer<\/a>?<\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Power-Dialer\">\n<p><strong><a href=\"https:\/\/test-staging.cloudtalk.io\/power-dialer\/\" target=\"_blank\" rel=\"noreferrer noopener\">Power Dialer<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Pros\">\n<p><strong>Klady<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Cons\">\n<div class=\"wp-block-group ct-table-header-group voip has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong><strong>Nev\u00fdhody<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><strong>Popis<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-small-font-size is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Riadenie kardiostimul\u00e1cie<\/li>\n\n\n\n<li>Ochrana proti vyhoreniu<\/li>\n\n\n\n<li>Automatiz\u00e1cia pracovn\u00fdch postupov<\/li>\n\n\n\n<li>N\u00edzky po\u010det opusten\u00fdch hovorov<\/li>\n\n\n\n<li>Integr\u00e1cia n\u00e1strojov tret\u00edch str\u00e1n<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-small-font-size is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Viac prestojov<\/li>\n\n\n\n<li>Men\u0161ie zv\u00fd\u0161enie po\u010dtu hovorov<\/li>\n\n\n\n<li>Obmedzen\u00e9 filtrovanie<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<p>Pozrite sa, pre\u010do by ste si mali vybra\u0165 <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/power-dialer-vs-predictive-dialer-ktory-je-lepsi\/\">Power Dialer a nie Predictive Dialer<\/a>.<\/p>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">#4 Smart Dialer<\/h4>\n\n\n\n<p>Najzlo\u017eitej\u0161\u00ed zo v\u0161etk\u00fdch odch\u00e1dzaj\u00facich \u010d\u00edseln\u00edkov.\nMo\u017eno ho pou\u017ei\u0165 na vytv\u00e1ranie vysoko prisp\u00f4soben\u00fdch, adapt\u00edvnych front hovorov a kampan\u00ed.\nMo\u017eno ho integrova\u0165 s n\u00e1strojmi tret\u00edch str\u00e1n (CRM, Helpdesky at\u010f.) a Click-to-Call.  <\/p>\n\n\n\n<p><strong>Pr\u00edpad pou\u017eitia: Kampane s vysokou hodnotou, stredne ve\u013ek\u00e9 hovory optimalizovan\u00e9 na CSAT.<\/strong><\/p>\n\n\n\n<p>\u00da\u010dinnos\u0165: Pri spr\u00e1vnom pou\u017eit\u00ed m\u00f4\u017ee <strong>zn\u00ed\u017ei\u0165 \u010das volania o &lt;o 50 %<\/strong>.<\/p>\n\n\n\n<p>Zistite, ako sa <a href=\"https:\/\/test-staging.cloudtalk.io\/smart-dialer-pricing\/\">oce\u0148uje slu\u017eba Smart Dialer<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Smart-Dialer\">\n<p><strong><strong><a href=\"https:\/\/test-staging.cloudtalk.io\/smart-dialer\/\" target=\"_blank\" rel=\"noreferrer noopener\">Inteligentn\u00e9 vyt\u00e1\u010danie<\/a><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Pros\">\n<p><strong>Klady<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Cons\">\n<div class=\"wp-block-group ct-table-header-group voip has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong><strong>Nev\u00fdhody<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Description\">\n<p><strong><strong>Popis<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-small-font-size is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>  Inteligentn\u00e9 pl\u00e1novanie hovorov<\/li>\n\n\n\n<li>Ochrana proti vyhoreniu<\/li>\n\n\n\n<li>Adapt\u00edvne algoritmy<\/li>\n\n\n\n<li>Fronty hovorov na jedno kliknutie<\/li>\n\n\n\n<li>Zaisten\u00fd s\u00falad<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-small-font-size is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Drah\u0161ie<\/li>\n\n\n\n<li>Dlh\u0161ie nastavenie<\/li>\n\n\n\n<li>M\u00f4\u017ee vy\u017eadova\u0165 \u0161kolenie pre agentov<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\"> \n<iframe loading=\"lazy\" title=\"Power Dialer \u2013 A Guide to Automating Sales Campaigns\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/nYA3BN6o6mI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n <\/div><\/figure>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">4. Navig\u00e1cia v oblasti dodr\u017eiavania predpisov a regul\u00e1cie pre odch\u00e1dzaj\u00face hovory<\/h3>\n\n\n\n<p>Nemalo by to by\u0165 prekvapen\u00edm, ale v\u00e4\u010d\u0161ina norm\u00e1lnych \u013eud\u00ed nie je ve\u013ek\u00fdm fan\u00fa\u0161ikom odch\u00e1dzaj\u00facich marketingov\u00fdch hovorov.\nV d\u00f4sledku toho sa v priebehu nieko\u013ek\u00fdch posledn\u00fdch desa\u0165ro\u010d\u00ed toto odvetvie stalo predmetom \u010doraz v\u00e4\u010d\u0161ieho po\u010dtu z\u00e1konov a nariaden\u00ed na ochranu t\u00fdchto os\u00f4b pred ob\u0165a\u017eovan\u00edm. <\/p>\n\n\n\n<p><strong>GDPR<\/strong> a <strong>nariadenia<\/strong> <strong>MAN<\/strong> s\u00fa len za\u010diatkom, tak\u017ee ak sa chcete vyhn\u00fa\u0165 pr\u00e1vnym probl\u00e9mom, mus\u00edte presk\u00fama\u0165 a porozumie\u0165 miestnym a medzin\u00e1rodn\u00fdm z\u00e1konom, ktor\u00e9 sa m\u00f4\u017eu vz\u0165ahova\u0165 na va\u0161u outbound kampa\u0148.  <\/p>\n\n\n\n<p>Rovnako d\u00f4le\u017eit\u00e9 je vytvori\u0165 <strong>zoznam<\/strong> <strong>DNC <\/strong>(Do-Not Contact) a nau\u010di\u0165 svojich agentov, ako reagova\u0165 v situ\u00e1ci\u00e1ch, ke\u010f kontakty po\u017eiadaj\u00fa o vy\u0148atie z v\u00e1\u0161ho bud\u00faceho oslovovania.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">5. Vytvorte efekt\u00edvne skripty pre studen\u00e9 volania<\/h3>\n\n\n\n<p>Ako u\u017e bolo spomenut\u00e9 v predch\u00e1dzaj\u00facej \u010dasti, skripty pre telefonovanie, ale najm\u00e4 <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/11-best-sales-call-script-templates-2022\/\">skripty pre cold-calling,<\/a> sl\u00fa\u017eia na maximaliz\u00e1ciu pozit\u00edvnych v\u00fdsledkov va\u0161ej kampane.\nKoniec koncov, m\u00f4\u017eu zv\u00fd\u0161i\u0165 mieru konverzie a\u017e <strong>5-kr\u00e1t<\/strong>. <\/p>\n\n\n\n<p>To v\u0161etko znamen\u00e1, \u017ee ak chcete uspie\u0165, mus\u00edte vedie\u0165, ako vytvori\u0165 nov\u00e9 skripty alebo prisp\u00f4sobi\u0165 existuj\u00face pre konkr\u00e9tny pr\u00edpad pou\u017eitia.\nTo zah\u0155\u0148a vytvorenie efekt\u00edvneho <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/18-uvodnych-viet-pre-cold-calling-ktore-vam-pomozu-ziskat-kontakty-v-roku-2024\/\"><strong>\u00favodn\u00e9ho telefon\u00e1tu<\/strong><\/a>, <strong>pon\u00faknu\u0165 hodnotu vopred<\/strong> a <strong>prisp\u00f4sobi\u0165 <\/strong>ju z\u00e1kazn\u00edkovi. <\/p>\n\n\n\n<p>V neposlednom rade by ste mali svojich agentov vy\u0161koli\u0165 aj v tom, <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/the-hidden-science-of-objection-handling-in-sales\/\">ako prekon\u00e1va\u0165 be\u017en\u00e9 n\u00e1mietky<\/a>, preto\u017ee to m\u00f4\u017ee zv\u00fd\u0161i\u0165 \u00faspe\u0161nos\u0165 a\u017e o <strong>64 %<\/strong>.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">6. \u0160kolenie a posilnenie v\u00e1\u0161ho t\u00edmu pre odch\u00e1dzaj\u00facich klientov<\/h3>\n\n\n\n<p>Ke\u010f u\u017e hovor\u00edme o \u0161kolen\u00ed, rovnako d\u00f4le\u017eit\u00e9 je zabezpe\u010di\u0165, aby v\u00e1\u0161 t\u00edm prech\u00e1dzaj\u00facich pracovn\u00edkov mal motiv\u00e1ciu, zru\u010dnosti a vedomosti potrebn\u00e9 na dosiahnutie \u00faspechu. <strong>Uznanie<\/strong> a <strong>stimuly zalo\u017een\u00e9 na v\u00fdkone <\/strong>s\u00fa dobr\u00fdm sp\u00f4sobom, ako za\u010da\u0165 s predch\u00e1dzaj\u00facim.<\/p>\n\n\n\n<p>Pokia\u013e ide o druh\u00fa mo\u017enos\u0165, mali by ste za\u010da\u0165 <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/you-are-coaching-your-reps-wrong-these-unconventional-strategies-will-return-29-per-each-1-invested\/\">navrhnut\u00edm komplexn\u00e9ho \u0161koliaceho programu<\/a> pozost\u00e1vaj\u00faceho zo <strong>znalost\u00ed o produkte<\/strong>, <strong>pochopenia kampan\u00ed<\/strong>, <strong>pou\u017e\u00edvania skriptov<\/strong> a <strong>strat\u00e9gi\u00ed zapojenia z\u00e1kazn\u00edkov<\/strong>.  <\/p>\n\n\n\n<p>Pou\u017e\u00edvanie n\u00e1strojov, ako je <strong>monitorovanie hovorov<\/strong>, <strong>nahr\u00e1vanie<\/strong> a <strong>\u0161epkanie<\/strong>, ktor\u00e9 sme u\u017e spomenuli, v\u00e1m umo\u017en\u00ed pozorova\u0165 va\u0161ich agentov &#8222;v pr\u00edrode&#8220; a pon\u00faka\u0165 im u\u017eito\u010dn\u00e9 rady na z\u00e1klade re\u00e1lnych situ\u00e1ci\u00ed alebo dokonca pon\u00faka\u0165 poznatky po\u010das hovoru.<\/p>\n\n\n\n<p>Nakoniec by ste mali z\u00e1stupcov povzbudi\u0165, aby sa podelili o svoje sk\u00fasenosti a sp\u00e4tn\u00fa v\u00e4zbu s kolegami s cie\u013eom <strong>pestova\u0165 kult\u00faru neust\u00e1leho zlep\u0161ovania<\/strong>.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">7. Optimaliz\u00e1cia harmonogramov volan\u00ed pre maxim\u00e1lny \u00fa\u010dinok<\/h3>\n\n\n\n<p>Hoci <a href=\"https:\/\/gitnux.org\/outbound-marketing-statistics\/\" target=\"_blank\" rel=\"noopener\">spolo\u010dnos\u0165 Gitnux<\/a> uv\u00e1dza, \u017ee najlep\u0161\u00ed \u010das na obchodn\u00e9 hovory je medzi <strong>11:00 &#8211; 12:00<\/strong> a <strong>16:00 &#8211; 17 <\/strong>:00 (samozrejme, pod\u013ea \u010dasu z\u00e1kazn\u00edka), nemus\u00ed to plati\u0165 pre ka\u017ed\u00e9 odvetvie v ka\u017edej krajine.<\/p>\n\n\n\n<p>Preto v\u00e1m odpor\u00fa\u010dame, aby ste presk\u00famali analytick\u00e9 \u00fadaje v\u00e1\u0161ho call centra a pok\u00fasili sa identifikova\u0165 najlep\u0161ie \u010dasy pre zapojenie z\u00e1kazn\u00edkov.\nPritom by ste mali ma\u0165 na pam\u00e4ti aj vplyv <strong>\u010dasov\u00fdch p\u00e1siem <\/strong>na va\u0161e hovory, najm\u00e4 pri <strong>medzin\u00e1rodn\u00fdch kampaniach<\/strong>. <\/p>\n\n\n\n<p>Na z\u00e1klade t\u00fdchto inform\u00e1ci\u00ed m\u00f4\u017eete <strong>upravi\u0165 person\u00e1lne zabezpe\u010denie <\/strong>tak, aby zodpovedalo potreb\u00e1m va\u0161ej kampane.\nOkrem toho by ste to mohli roz\u0161\u00edri\u0165 aj o predikt\u00edvny dialer na predv\u00eddanie dostupnosti z\u00e1kazn\u00edkov alebo inteligentn\u00fd dialer, ktor\u00fd prisp\u00f4sobuje fronty hovorov aktu\u00e1lnemu stavu pracovnej sily. <\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">8. Realiz\u00e1cia pilotnej kampane na otestovanie strat\u00e9gi\u00ed<\/h3>\n\n\n\n<p>Povedzme, \u017ee ste to v\u0161etko urobili a m\u00e1te kampa\u0148, ktor\u00e1 je takmer hotov\u00e1.\nMali by ste jednoducho za\u010da\u0165 vola\u0165?\nNie, samozrejme, \u017ee nie!    <\/p>\n\n\n\n<p>Nechcete investova\u0165 zna\u010dn\u00e9 prostriedky do kampane, aby ste zistili, \u017ee nefunguje pod\u013ea va\u0161ich predst\u00e1v.\nPreto mus\u00edte svoje predpoklady otestova\u0165 v <strong>malej &#8222;pilotnej<\/strong> &#8220; <strong>kampani<\/strong>.   <\/p>\n\n\n\n<p>Napl\u00e1nujte ho na nieko\u013eko dn\u00ed s obmedzen\u00fdm po\u010dtom cie\u013eov.\nZhroma\u017e\u010fujte inform\u00e1cie a sp\u00e4tn\u00fa v\u00e4zbu od agentov aj kontaktov a nezabudnite sledova\u0165 v\u00fdkonnos\u0165 v analytike.   <\/p>\n\n\n\n<p>Ak v\u0161etko prebehne pod\u013ea o\u010dak\u00e1van\u00ed, m\u00f4\u017eete kampa\u0148 odch\u00e1dzaj\u00facich hovorov nasadi\u0165 na pln\u00fd v\u00fdkon.\nAk v\u0161ak zist\u00edte, \u017ee v\u00fdsledky nesp\u013a\u0148aj\u00fa va\u0161e ciele, budete sa musie\u0165 vr\u00e1ti\u0165 k rysovacej doske. <\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">9. Monitorovanie, anal\u00fdza a optimaliz\u00e1cia strat\u00e9gie volania<\/h3>\n\n\n\n<p>Na za\u010diatku sme spomenuli stanovenie KPI a OKR a teraz je \u010das, aby sme sa vr\u00e1tili k tomu, ako skuto\u010dne vyhodnoti\u0165 svoju v\u00fdkonnos\u0165 v s\u00favislosti s nimi.  <\/p>\n\n\n\n<p>V\u00e4\u010d\u0161ina softv\u00e9ru pre call centr\u00e1 je vybaven\u00e1 funkciou Analytics, ktor\u00e1 v\u00e1m umo\u017e\u0148uje sledova\u0165 r\u00f4zne aspekty hovorov na \u00farovni jednotlivcov, t\u00edmov, oddelen\u00ed alebo dokonca celej spolo\u010dnosti.\nNie v\u0161etko je v\u0161ak relevantn\u00e9 pre ciele va\u0161ej outbound kampane. <\/p>\n\n\n\n<p>Na z\u00e1klade toho, \u010do chcete kampa\u0148ou dosiahnu\u0165, budete musie\u0165 sledova\u0165 konkr\u00e9tne ukazovatele sledovania hovorov.\nTo v\u00e1m umo\u017en\u00ed n\u00e1js\u0165 oblasti na zlep\u0161enie, priebe\u017ene odstra\u0148ova\u0165 probl\u00e9my a nakoniec splni\u0165 va\u0161e ciele. <\/p>\n\n\n\n<p>Podrobne sa im venujeme v na\u0161om \u010dl\u00e1nku <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/16-zakladnych-ukazovatelov-sledovania-hovorov-pre-rast-firmy\/\">tu<\/a>, ale medzi naj\u010dastej\u0161ie patria:<\/p>\n\n\n\n<p><strong>1.<\/strong> <strong>Konverzn\u00fd pomer:<\/strong> Konverzia: percento odch\u00e1dzaj\u00facich hovorov, ktor\u00e9 ved\u00fa k po\u017eadovan\u00e9mu v\u00fdsledku, napr\u00edklad k predaju, rezerv\u00e1cii stretnutia alebo generovaniu potenci\u00e1lnych z\u00e1kazn\u00edkov.\nMeria efekt\u00edvnos\u0165 \u00fasilia v oblasti outbound predaja pri premene potenci\u00e1lnych z\u00e1kazn\u00edkov alebo kvalifikovan\u00fdch potenci\u00e1lnych z\u00e1kazn\u00edkov. <\/p>\n\n\n\n<div class=\"wp-block-group note\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group side-text\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Pozn\u00e1mka<\/p>\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-left\"><strong>Glob\u00e1lny referen\u010dn\u00fd ukazovate\u013e: <\/strong><a href=\"https:\/\/capturly.com\/blog\/average-conversion-rate\/\" target=\"_blank\" rel=\"noopener\">2.35%<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/capturly.com\/blog\/average-conversion-rate\/\" target=\"_blank\" rel=\"noopener\"><br\/><\/a><\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>2. Priemern\u00e1 d\u013a\u017eka hovoru:<\/strong> Priemern\u00e1 d\u013a\u017eka trvania odch\u00e1dzaj\u00facich predajn\u00fdch hovorov.\nT\u00e1to metrika poskytuje preh\u013ead o efekt\u00edvnosti predajn\u00fdch rozhovorov a pom\u00e1ha identifikova\u0165 pr\u00edle\u017eitosti na zefekt\u00edvnenie interakci\u00ed a zv\u00fd\u0161enie produktivity. <\/p>\n\n\n\n<div class=\"wp-block-group note\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group side-text\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Pozn\u00e1mka<\/p>\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-left\"><strong>Glob\u00e1lny referen\u010dn\u00fd ukazovate\u013e: <\/strong>5 min\u00fat a 2 sekundy (302 sek\u00fand)<\/p>\n\n\n\n<p><a href=\"https:\/\/capturly.com\/blog\/average-conversion-rate\/\" target=\"_blank\" rel=\"noopener\"><br\/><\/a><\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>3. Efekt\u00edvnos\u0165 vyt\u00e1\u010dania:<\/strong> Pomer \u00faspe\u0161n\u00fdch spojen\u00ed k pokusom o odch\u00e1dzaj\u00face hovory, \u010dasto vyjadren\u00fd v percent\u00e1ch.\n\u00da\u010dinnos\u0165 vyt\u00e1\u010dania meria efekt\u00edvnos\u0165 oslovenia potenci\u00e1lnych z\u00e1kazn\u00edkov a pom\u00e1ha optimalizova\u0165 strat\u00e9gie volania s cie\u013eom maximalizova\u0165 mieru kontaktov a predajn\u00fdch pr\u00edle\u017eitost\u00ed. <\/p>\n\n\n\n<div class=\"wp-block-group note\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group side-text\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Pozn\u00e1mka<\/p>\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-left\"><strong>Glob\u00e1lny referen\u010dn\u00fd ukazovate\u013e<\/strong>: <a href=\"https:\/\/www.sqmgroup.com\/resources\/library\/blog\/industry-standards-top-call-center-kpis\" target=\"_blank\" rel=\"noopener\">80% za 20 sek\u00fand<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/capturly.com\/blog\/average-conversion-rate\/\" target=\"_blank\" rel=\"noopener\"><br\/><\/a><\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>4.<\/strong> <strong>R\u00fdchlos\u0165 potrubia:<\/strong> R\u00fdchlos\u0165, akou potenci\u00e1lni z\u00e1kazn\u00edci prech\u00e1dzaj\u00fa predajn\u00fdm potrub\u00edm od prv\u00e9ho kontaktu po konverziu.\nOdch\u00e1dzaj\u00face predajn\u00e9 aktivity ovplyv\u0148uj\u00fa r\u00fdchlos\u0165 potrubia a poskytuj\u00fa preh\u013ead o \u00fa\u010dinnosti predajn\u00fdch procesov a celkovom stave predajn\u00e9ho lievika. <\/p>\n\n\n\n<div class=\"wp-block-group note\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group side-text\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Pozn\u00e1mka<\/p>\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-left\"><strong>Glob\u00e1lny referen\u010dn\u00fd ukazovate\u013e: <\/strong>Variabiln\u00e9. <a href=\"https:\/\/www.triblio.com\/pipeline-velocity\" target=\"_blank\" rel=\"noopener\">Vypo\u010d\u00edtajte si svoj<\/a>.<\/p>\n\n\n\n<p><a href=\"https:\/\/capturly.com\/blog\/average-conversion-rate\/\" target=\"_blank\" rel=\"noopener\"><br\/><\/a><\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>5.<\/strong> <strong>Sk\u00f3re spokojnosti z\u00e1kazn\u00edkov (CSAT):<\/strong> Metrika pou\u017e\u00edvan\u00e1 na meranie spokojnosti z\u00e1kazn\u00edkov so sk\u00fasenos\u0165ami s podporou, ktor\u00e1 sa zvy\u010dajne z\u00edskava prostredn\u00edctvom prieskumov po hovore alebo mechanizmov sp\u00e4tnej v\u00e4zby.\nSk\u00f3re CSAT poskytuje preh\u013ead o kvalite interakci\u00ed s podporou a celkovom poskytovan\u00ed slu\u017eieb. <\/p>\n\n\n\n<div class=\"wp-block-group note\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group side-text\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Pozn\u00e1mka<\/p>\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-left\"><strong>Glob\u00e1lny referen\u010dn\u00fd ukazovate\u013e: <\/strong><a href=\"https:\/\/blog.hubspot.com\/service\/customer-satisfaction-score\" target=\"_blank\" rel=\"noopener\">75% &#8211; 80%<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/capturly.com\/blog\/average-conversion-rate\/\" target=\"_blank\" rel=\"noopener\"><br\/><\/a><\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Osved\u010den\u00e9 postupy kampan\u00ed s odch\u00e1dzaj\u00facimi hovormi<\/h2>\n\n\n\n<p>Okrem toho, \u010do sme uviedli v predch\u00e1dzaj\u00facej \u010dasti, m\u00f4\u017eete urobi\u0165 nieko\u013eko vec\u00ed, ktor\u00e9 e\u0161te viac zlep\u0161ia va\u0161e kampane pre odch\u00e1dzaj\u00face hovory. Patria medzi ne:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Personalizujte \u00fasilie o oslovenie:<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Prem\u00fd\u0161\u013eajte nad r\u00e1mec v\u0161eobecn\u00fdch scen\u00e1rov a konzervovan\u00fdch odpoved\u00ed.\nPersonaliz\u00e1cia je k\u013e\u00fa\u010dom k up\u00fataniu pozornosti v\u00e1\u0161ho potenci\u00e1lneho z\u00e1kazn\u00edka a vybudovaniu vz\u0165ahu.\nVenujte \u010das prieskumu svojich potenci\u00e1lnych z\u00e1kazn\u00edkov a prisp\u00f4sobte svoje spr\u00e1vy tak, aby sa t\u00fdkali ich \u0161pecifick\u00fdch bolest\u00ed, z\u00e1ujmov a potrieb.    <\/p>\n\n\n\n<p>Do konverz\u00e1cie zahr\u0148te osobn\u00e9 \u00fadaje, napr\u00edklad ned\u00e1vne interakcie alebo novinky t\u00fdkaj\u00face sa odvetvia, aby ste uk\u00e1zali, \u017ee ste si urobili dom\u00e1cu \u00falohu a skuto\u010dne v\u00e1m z\u00e1le\u017e\u00ed na ich \u00faspechu.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Uprednostnite kvalitu pred kvantitou:<\/strong><\/li>\n<\/ul>\n\n\n\n<p>V r\u00fdchlom svete odch\u00e1dzaj\u00facich hovorov m\u00f4\u017ee by\u0165 l\u00e1kav\u00e9 s\u00fastredi\u0165 sa len na vyto\u010denie \u010do najv\u00e4\u010d\u0161ieho po\u010dtu \u010d\u00edsel.\nKvalita by v\u0161ak mala ma\u0165 v\u017edy prednos\u0165 pred kvantitou.   <\/p>\n\n\n\n<p>Namiesto nah\u00e1\u0148ania sa za \u013eubovo\u013en\u00fdmi kv\u00f3tami hovorov sa sna\u017ete vies\u0165 zmyslupln\u00e9 rozhovory, ktor\u00e9 maj\u00fa pridan\u00fa hodnotu pre obe strany.\nInvestujte \u010das do akt\u00edvneho po\u010d\u00favania, kladenia zvedav\u00fdch ot\u00e1zok a skuto\u010dn\u00e9ho pochopenia probl\u00e9mov a cie\u013eov v\u00e1\u0161ho potenci\u00e1lneho z\u00e1kazn\u00edka.   <\/p>\n\n\n\n<p>Uprednost\u0148ovan\u00edm kvalitn\u00fdch interakci\u00ed nielen\u017ee zv\u00fd\u0161ite svoje \u0161ance na konverziu, ale aj podpor\u00edte dlhodob\u00e9 vz\u0165ahy zalo\u017een\u00e9 na d\u00f4vere a vz\u00e1jomnom re\u0161pekte.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Vyu\u017e\u00edvanie viackan\u00e1lovej komunik\u00e1cie:<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Aj ke\u010f je oslovovanie extern\u00fdch z\u00e1kazn\u00edkov siln\u00fdm n\u00e1strojom vo va\u0161om marketingovom arzen\u00e1li, je nevyhnutn\u00e9 doplni\u0165 ho \u010fal\u0161\u00edmi komunika\u010dn\u00fdmi kan\u00e1lmi, aby ste dosiahli ucelen\u00fa strat\u00e9giu oslovovania.  <\/p>\n\n\n\n<p>Zapojte do svojej kampane e-mail, SMS, soci\u00e1lne m\u00e9di\u00e1 a \u010fal\u0161ie kan\u00e1ly, aby ste oslovili potenci\u00e1lnych z\u00e1kazn\u00edkov tam, kde s\u00fa najviac vn\u00edmav\u00ed.\nDiverzifik\u00e1ciou komunika\u010dn\u00e9ho pr\u00edstupu zv\u00fd\u0161ite svoje \u0161ance na nadviazanie kontaktu s potenci\u00e1lnymi z\u00e1kazn\u00edkmi a posiln\u00edte svoje posolstvo vo viacer\u00fdch kontaktn\u00fdch bodoch.   <\/p>\n\n\n\n<p>Nezabudnite zachova\u0165 konzistentn\u00fd t\u00f3n, zna\u010dku a posolstvo vo v\u0161etk\u00fdch kan\u00e1loch, aby ste z\u00e1kazn\u00edkom poskytli bezprobl\u00e9mov\u00fa a ucelen\u00fa sk\u00fasenos\u0165.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Prija\u0165 etiku:<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Pred kontaktovan\u00edm potenci\u00e1lnych z\u00e1kazn\u00edkov z\u00edskajte ich v\u00fdslovn\u00fd s\u00fahlas, re\u0161pektujte ich preferencie t\u00fdkaj\u00face sa ochrany osobn\u00fdch \u00fadajov a poskytnite jasn\u00e9 mechanizmy na odhl\u00e1senie t\u00fdch, ktor\u00ed si \u017eelaj\u00fa zru\u0161i\u0165 odber \u010fal\u0161ej komunik\u00e1cie.\nUprednost\u0148ovan\u00edm dodr\u017eiavania predpisov a etiky si vybudujete d\u00f4veru u svojho publika a z dlhodob\u00e9ho h\u013eadiska si zabezpe\u010d\u00edte dobr\u00fa poves\u0165. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">5 naj\u010dastej\u0161\u00edch ch\u00fdb, ktor\u00fdm sa treba vyhn\u00fa\u0165 pri odch\u00e1dzaj\u00facom volan\u00ed<\/h2>\n\n\n\n<p>Teraz, ke\u010f sme si uk\u00e1zali, \u010do v\u0161etko <strong>by ste mali urobi\u0165, <\/strong>aby ste vytvorili najlep\u0161iu mo\u017en\u00fa kampa\u0148 outbound call centra, pozrime sa na niektor\u00e9 veci, ktor\u00e9 <strong>by ste ur\u010dite nemali robi\u0165<\/strong>. To zah\u0155\u0148a:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. <strong>Prehliadanie v\u00fdznamu A\/B testovania<\/strong><\/h3>\n\n\n\n<p>Jednou z najz\u00e1va\u017enej\u0161\u00edch ch\u00fdb, ktor\u00fdch sa firmy dop\u00fa\u0161\u0165aj\u00fa v oblasti odch\u00e1dzaj\u00faceho volania, je, \u017ee netestuj\u00fa a neaktualizuj\u00fa svoje strat\u00e9gie.\nA\/B testovanie zah\u0155\u0148a porovn\u00e1vanie dvoch alebo viacer\u00fdch variantov prvkov kampane (napr\u00edklad spr\u00e1v, skriptov alebo strat\u00e9gi\u00ed vyt\u00e1\u010dania) s cie\u013eom ur\u010di\u0165, ktor\u00fd z nich funguje lep\u0161ie.   <\/p>\n\n\n\n<p>Zanedb\u00e1van\u00edm A\/B testovania prich\u00e1dzate o cenn\u00e9 pr\u00edle\u017eitosti zisti\u0165, \u010do najviac rezonuje s va\u0161\u00edm publikom, a pod\u013ea toho optimalizova\u0165 svoj pr\u00edstup.\nZahr\u0148te A\/B testovanie do procesu pl\u00e1novania kampane, aby ste mohli neust\u00e1le zdokona\u013eova\u0165 a zlep\u0161ova\u0165 svoje \u00fasilie o oslovenie. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. <strong>Nedostato\u010dn\u00e1 personaliz\u00e1cia<\/strong><\/h3>\n\n\n\n<p>V dne\u0161nom hyperprepojenom svete z\u00e1kazn\u00edci o\u010dak\u00e1vaj\u00fa personalizovan\u00e9 z\u00e1\u017eitky na ka\u017edom kontaktnom mieste.\nMnoh\u00e9 podniky v\u0161ak prehliadaj\u00fa d\u00f4le\u017eitos\u0165 prisp\u00f4sobenia svojho \u00fasilia o oslovenie individu\u00e1lnym preferenci\u00e1m a potreb\u00e1m.   <\/p>\n\n\n\n<p>V\u0161eobecn\u00e9 alebo neosobn\u00e9 spr\u00e1vy m\u00f4\u017eu p\u00f4sobi\u0165 ako spam alebo ne\u00faprimne, \u010do m\u00f4\u017ee vies\u0165 k neanga\u017eovanosti alebo frustr\u00e1cii potenci\u00e1lnych z\u00e1kazn\u00edkov.  <\/p>\n\n\n\n<p>Ak sa chcete vyhn\u00fa\u0165 tejto chybe, investujte \u010das do pochopenia svojej cie\u013eovej skupiny a vytvorte personalizovan\u00e9 spr\u00e1vy, ktor\u00e9 bud\u00fa reagova\u0165 na jej jedine\u010dn\u00e9 v\u00fdzvy, ciele a z\u00e1ujmy.\nZahr\u0148te personaliza\u010dn\u00e9 znaky, ako s\u00fa krstn\u00e9 men\u00e1 alebo predch\u00e1dzaj\u00face interakcie, aby va\u0161e oslovenie p\u00f4sobilo autentickej\u0161ie a relevantnej\u0161ie. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. <strong>Podce\u0148ovanie hodnoty sp\u00e4tnej v\u00e4zby<\/strong><\/h3>\n\n\n\n<p>Sp\u00e4tn\u00e1 v\u00e4zba je cenn\u00fdm zdrojom inform\u00e1ci\u00ed, ktor\u00e9 v\u00e1m pom\u00f4\u017eu identifikova\u0165 slep\u00e9 miesta, odhali\u0165 pr\u00edle\u017eitosti na zlep\u0161enie a zdokonali\u0165 <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/11-sposobov-ako-zlepsit-strategiu-odchadzajucich-hovorov\/\">strat\u00e9giu odch\u00e1dzaj\u00facich hovorov<\/a>.\nMnoh\u00e9 podniky v\u0161ak prehliadaj\u00fa d\u00f4le\u017eitos\u0165 z\u00edskavania sp\u00e4tnej v\u00e4zby od agentov aj potenci\u00e1lnych z\u00e1kazn\u00edkov.   <\/p>\n\n\n\n<p>Ak nez\u00edskate sp\u00e4tn\u00fa v\u00e4zbu od agentov, m\u00f4\u017eete prem\u00e1rni\u0165 pr\u00edle\u017eitosti na rie\u0161enie potrieb \u0161kolen\u00ed, zefekt\u00edvnenie procesov a zv\u00fd\u0161enie mor\u00e1lky.\nPodobne zanedbanie z\u00edskavania inform\u00e1ci\u00ed od potenci\u00e1lnych z\u00e1kazn\u00edkov znamen\u00e1 stratu cenn\u00fdch inform\u00e1ci\u00ed o ich preferenci\u00e1ch, bolestiv\u00fdch bodoch a vn\u00edman\u00ed va\u0161ej zna\u010dky.   <\/p>\n\n\n\n<p>Urobte zo zberu sp\u00e4tnej v\u00e4zby prioritu vo svojich iniciat\u00edvach v oblasti odch\u00e1dzaj\u00facich hovorov a vyu\u017eite tieto poznatky na dosiahnutie zmyslupln\u00fdch zlep\u0161en\u00ed a inov\u00e1ci\u00ed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. <strong>Spoliehanie sa v\u00fdlu\u010dne na kvantitu namiesto kvality<\/strong><\/h3>\n\n\n\n<p>Hoci je l\u00e1kav\u00e9 mera\u0165 \u00faspech na z\u00e1klade objemu a dosahu hovorov, zameranie sa v\u00fdlu\u010dne na kvantitu m\u00f4\u017ee vies\u0165 k zni\u017euj\u00facej sa n\u00e1vratnosti a vyhoreniu v\u00e1\u0161ho outbound t\u00edmu.  <\/p>\n\n\n\n<p>Vysok\u00fd po\u010det hovorov m\u00f4\u017ee vies\u0165 k \u00fanave, zn\u00ed\u017eeniu anga\u017eovanosti a ni\u017e\u0161ej kvalite interakcie s potenci\u00e1lnymi z\u00e1kazn\u00edkmi.\nNamiesto toho, aby ste sa zameriavali na ukazovatele vyt\u00e1\u010dania, uprednostnite kvalitu pred kvantitou t\u00fdm, \u017ee budete kl\u00e1s\u0165 d\u00f4raz na zmyslupln\u00e9 rozhovory, akt\u00edvne po\u010d\u00favanie a budovanie vz\u0165ahov.   <\/p>\n\n\n\n<p>Povzbudzujte svoj t\u00edm, aby investoval \u010das do pochopenia potrieb ka\u017ed\u00e9ho potenci\u00e1lneho z\u00e1kazn\u00edka a poskytoval rie\u0161enia \u0161it\u00e9 na mieru, ktor\u00e9 maj\u00fa pridan\u00fa hodnotu.\nPresunut\u00edm zamerania z \u010dist\u00e9ho objemu na kvalitu interakci\u00ed sa zlep\u0161\u00ed anga\u017eovanos\u0165, miera konverzie a dlhodob\u00e1 spokojnos\u0165 z\u00e1kazn\u00edkov. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. <strong>Ignorovanie potreby neust\u00e1leho vzdel\u00e1vania a rozvoja<\/strong><\/h3>\n\n\n\n<p>Odch\u00e1dzaj\u00face hovory s\u00fa zru\u010dnos\u0165, ktor\u00e1 si vy\u017eaduje neust\u00e1le zdokona\u013eovanie a rozvoj, aby ste zostali konkurencieschopn\u00ed v dne\u0161nom dynamickom podnikate\u013eskom prostred\u00ed.\nMnoh\u00e9 podniky v\u0161ak robia chybu, ke\u010f \u0161kolenie pova\u017euj\u00fa za jednorazov\u00fa udalos\u0165 a nie za nepretr\u017eit\u00fd proces.   <\/p>\n\n\n\n<p>Zanedbanie invest\u00edci\u00ed do nepretr\u017eit\u00e9ho vzdel\u00e1vania a rozvoja v\u00e1\u0161ho t\u00edmu pre odch\u00e1dzaj\u00facich z\u00e1kazn\u00edkov m\u00f4\u017ee vies\u0165 k stagn\u00e1cii, zn\u00ed\u017eeniu v\u00fdkonnosti a prem\u00e1rneniu pr\u00edle\u017eitost\u00ed na rast.  <\/p>\n\n\n\n<p>Vytvorte vo svojej organiz\u00e1cii kult\u00faru vzdel\u00e1vania pravideln\u00fdmi \u0161koleniami, workshopmi a zdrojmi, ktor\u00e9 pom\u00f4\u017eu va\u0161im agentom zdokonali\u0165 ich komunika\u010dn\u00e9 zru\u010dnosti, znalosti o produktoch a techniky rie\u0161enia n\u00e1mietok.  <\/p>\n\n\n\n<p>Uprednost\u0148ovan\u00edm neust\u00e1leho vzdel\u00e1vania a rozvoja umo\u017en\u00edte svojmu t\u00edmu vynikn\u00fa\u0165 a dosiahnu\u0165 \u00faspech vo va\u0161ich kampaniach pre odch\u00e1dzaj\u00face hovory.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Z\u00e1ver<\/h2>\n\n\n\n<p>Zvl\u00e1dnutie umenia kampan\u00ed odch\u00e1dzaj\u00facich hovorov je k\u013e\u00fa\u010dom k zaisteniu va\u0161ej konkurencieschopnosti a kontinuity podnikania na \u010fal\u0161ie roky.\nA hoci si to m\u00f4\u017ee vy\u017eadova\u0165 \u010das a prax, teraz u\u017e viete v\u0161etko, \u010do potrebujete, aby ste mohli za\u010da\u0165. <\/p>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">M\u00e1te chu\u0165 na viac?\nOdha\u013ete svet odch\u00e1dzaj\u00faceho predaja na 2025. <\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"213\" height=\"300\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book-Cover-5-213x300.png\" alt=\"\" class=\"wp-image-208588\" style=\"object-fit:cover\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book-Cover-5-213x300.png 213w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book-Cover-5-303x428.png 303w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book-Cover-5-300x424.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book-Cover-5-80x113.png 80w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book-Cover-5-62x88.png 62w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book-Cover-5.png 450w\" sizes=\"auto, (max-width: 213px) 100vw, 213px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/outbound-sales-ebook\/\">\u010c\u00edtajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">\u010casto kladen\u00e9 ot\u00e1zky<\/h3>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u010co je to odch\u00e1dzaj\u00face volanie?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Odch\u00e1dzaj\u00face volania s\u00fa proakt\u00edvnym pr\u00edstupom, pri ktorom firmy oslovuj\u00fa potenci\u00e1lnych z\u00e1kazn\u00edkov prostredn\u00edctvom telefonick\u00fdch hovorov na r\u00f4zne \u00fa\u010dely, ako je predaj, generovanie potenci\u00e1lnych z\u00e1kazn\u00edkov alebo z\u00e1kazn\u00edcky servis.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ako automatizujete odch\u00e1dzaj\u00face hovory?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Odch\u00e1dzaj\u00face hovory m\u00f4\u017eete automatizova\u0165 pomocou \u0161pecializovan\u00e9ho softv\u00e9ru alebo platforiem, ktor\u00e9 umo\u017e\u0148uj\u00fa pl\u00e1nova\u0165 a automaticky vykon\u00e1va\u0165 hovory na z\u00e1klade vopred definovan\u00fdch krit\u00e9ri\u00ed alebo pracovn\u00fdch postupov.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ako zefekt\u00edvni\u0165 odch\u00e1dzaj\u00face volania?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Ak chcete zv\u00fd\u0161i\u0165 \u00fa\u010dinnos\u0165 odch\u00e1dzaj\u00facich hovorov, zamerajte sa na personaliz\u00e1ciu, cielen\u00e9 oslovenie, dodr\u017eiavanie predpisov, priebe\u017en\u00e9 \u0161kolenia a monitorovanie v\u00fdkonnosti.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1710149050963\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u010co je to softv\u00e9r call centra pre odch\u00e1dzaj\u00face hovory?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/staging.cloudtalk.io\/sk\/blog\/co-je-centrum-odchadzajucich-hovorovvyhody-a-osvedcene-postupy\/\" target=\"_blank\" rel=\"noopener\">Softv\u00e9r pre odch\u00e1dzaj\u00face call centr\u00e1<\/a> je technologick\u00e9 rie\u0161enie ur\u010den\u00e9 na u\u013eah\u010denie oper\u00e1ci\u00ed odch\u00e1dzaj\u00facich hovorov vr\u00e1tane spr\u00e1vy kontaktov, automatiz\u00e1cie vyt\u00e1\u010dania, nahr\u00e1vania hovorov, reportovania a anal\u00fdzy.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Efekt\u00edvne oslovenie m\u00f4\u017ee va\u0161u spolo\u010dnos\u0165 bu\u010f zalo\u017ei\u0165, alebo zni\u010di\u0165. Vytvorenie \u00faspe\u0161nej kampane na oslovovanie odch\u00e1dzaj\u00facich z\u00e1kazn\u00edkov si v\u0161ak vy\u017eaduje viac&#8230;<\/p>\n","protected":false},"author":132,"featured_media":208719,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-232568","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/232568","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/users\/132"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/comments?post=232568"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/232568\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media\/208719"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media?parent=232568"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/categories?post=232568"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/tags?post=232568"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}