{"id":232563,"date":"2024-08-06T12:14:18","date_gmt":"2024-08-06T10:14:18","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/outbound-dialers-typy-vyhody-a-sposob-ich-pouzitia\/"},"modified":"2024-08-14T10:02:57","modified_gmt":"2024-08-14T08:02:57","slug":"outbound-dialers-typy-vyhody-a-sposob-ich-pouzitia","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/outbound-dialers-typy-vyhody-a-sposob-ich-pouzitia\/","title":{"rendered":"Outbound Dialers: Typy, v\u00fdhody a sp\u00f4sob ich pou\u017eitia"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left has-black-color has-text-color\" id=\"google-voice-for-business-how-to-use-it\">Vysvetlenie Outbound Dialers: Typy, v\u00fdhody a osved\u010den\u00e9 postupy.<\/h1>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1-1024x576.png\" alt=\"\" class=\"wp-image-208630\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1-88x50.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Unlock-Your-Full-Potential-With-Conversation-Intelligence-Software-1.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-black-color has-text-color has-medium-font-size\">Priemern\u00e1 miera konverzie studen\u00fdch hovorov je <a href=\"https:\/\/www.cognism.com\/blog\/cold-calling-success-rates\" target=\"_blank\" rel=\"noopener\">2 %<\/a>.\nAk je v\u0161ak cie\u013eom zv\u00fd\u0161i\u0165 predaj prostredn\u00edctvom extern\u00fdch kontaktov, ako to dosiahnu\u0165?\nUskuto\u010d\u0148ujte viac a kvalitnej\u0161\u00edch hovorov r\u00fdchlej\u0161ie pomocou outbound dialera.  <\/p>\n\n\n\n<p>Odch\u00e1dzaj\u00face dialery nie s\u00fa v\u0161etky rovnak\u00e9.\nExistuje viacero typov, z ktor\u00fdch ka\u017ed\u00fd m\u00e1 svoje vlastn\u00e9 v\u00fdhody a najlep\u0161ie pr\u00edpady pou\u017eitia.\nDnes v\u00e1m o nich povieme v\u0161etko.\n\u010c\u00edtajte \u010falej a zistite, ak\u00fd je pre v\u00e1s najlep\u0161\u00ed odch\u00e1dzaj\u00faci dialer!   <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 poznatky:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Odch\u00e1dzaj\u00face dialery mo\u017eno rozdeli\u0165 na \u0161tyri z\u00e1kladn\u00e9 typy pod\u013ea zlo\u017eitosti a sp\u00f4sobu pou\u017eitia: Automatick\u00e9 \u010d\u00edseln\u00edky, predikt\u00edvne \u010d\u00edseln\u00edky, v\u00fdkonn\u00e9 \u010d\u00edseln\u00edky a inteligentn\u00e9 \u010d\u00edseln\u00edky.<\/li>\n\n\n\n<li>Pou\u017e\u00edvanie dialerov\u00e9ho softv\u00e9ru pre <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/co-je-centrum-odchadzajucich-hovorovvyhody-a-osvedcene-postupy\/\">outbound call centrum<\/a> v\u00e1m umo\u017en\u00ed optimalizova\u0165 efektivitu t\u00edmu, zapojenie z\u00e1kazn\u00edkov, spr\u00e1vu leadov, mieru konverzie at\u010f.<\/li>\n\n\n\n<li>Priradenie najlep\u0161ieho outbound dialera k v\u00e1\u0161mu pr\u00edpadu pou\u017eitia m\u00f4\u017ee zv\u00fd\u0161i\u0165 \u00faspe\u0161nos\u0165 hovorov o 400 %, pom\u00f4c\u0165 v\u00e1m oslovi\u0165 3x viac potenci\u00e1lnych z\u00e1kazn\u00edkov ka\u017ed\u00fd de\u0148 a zn\u00ed\u017ei\u0165 \u010das hovoru o 50 %.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u010co je Outbound Dialer?<\/h2>\n\n\n\n<p>Outbound Dialers s\u00fa s\u00fahrnn\u00fdm pojmom, ktor\u00fd sa be\u017ene pou\u017e\u00edva na ozna\u010denie v\u0161etk\u00fdch typov syst\u00e9mov automatick\u00e9ho vyt\u00e1\u010dania (ADS). Ako u\u017e n\u00e1zov napoved\u00e1, ide o softv\u00e9rov\u00e9 rie\u0161enia, ktor\u00e9 automatizuj\u00fa proces vyt\u00e1\u010dania pri odch\u00e1dzaj\u00facich hovoroch, naj\u010dastej\u0161ie pri predajn\u00fdch studen\u00fdch hovoroch. <\/p>\n\n\n\n<p>Hoci existuje viacero typov auto-dialers, v\u0161etky maj\u00fa nieko\u013eko spolo\u010dn\u00fdch znakov, ktor\u00e9 z nich robia z\u00e1kladn\u00fd kame\u0148 modern\u00fdch <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/11-sposobov-ako-zlepsit-strategiu-odchadzajucich-hovorov\/\">strat\u00e9gi\u00ed extern\u00e9ho predaja<\/a>. <\/p>\n\n\n\n<p>Najd\u00f4le\u017eitej\u0161ie je, \u017ee odstra\u0148uj\u00fa potrebu manu\u00e1lneho vyt\u00e1\u010dania, \u010d\u00edm v\u00fdrazne ur\u00fdch\u013euj\u00fa proces volania, umo\u017e\u0148uj\u00fa maxim\u00e1lne vyu\u017eitie pracovnej sily, men\u0161ie zlo\u017eenie t\u00edmu a a\u017e 3\u00d7 viac uskuto\u010dnen\u00fdch hovorov za de\u0148.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Pre\u010do by ste mali pou\u017e\u00edva\u0165 Outbound Dialer?<\/h2>\n\n\n\n<p>Po tom, \u010do sme t\u00fato t\u00e9mu na\u010drtli v predch\u00e1dzaj\u00facej \u010dasti, je spr\u00e1vne, \u017ee venujeme trochu \u010dasu \u00fapln\u00e9mu presk\u00famaniu v\u00fdhod pou\u017e\u00edvania odch\u00e1dzaj\u00faceho dialera.\nTu sa dozviete, na \u010do sa m\u00f4\u017eete te\u0161i\u0165 po nasaden\u00ed ak\u00e9hoko\u013evek typu ADS do va\u0161ej prev\u00e1dzky. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Zv\u00fd\u0161enie prev\u00e1dzkovej efekt\u00edvnosti:<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Outbound dialery v\u00fdrazne zvy\u0161uj\u00fa efektivitu predajn\u00fdch t\u00edmov t\u00fdm, \u017ee automatizuj\u00fa proces vyt\u00e1\u010dania.\nNamiesto manu\u00e1lneho vyt\u00e1\u010dania ka\u017ed\u00e9ho \u010d\u00edsla sa agenti m\u00f4\u017eu s\u00fastredi\u0165 na kontakt s potenci\u00e1lnymi z\u00e1kazn\u00edkmi, \u010do vedie k <strong>3\u00d7 v\u00e4\u010d\u0161iemu po\u010dtu hovorov za de\u0148<\/strong> a v\u00e4\u010d\u0161\u00edm pr\u00edle\u017eitostiam na konverziu. <\/p>\n\n\n\n<div class=\"wp-block-group note\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group side-text\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Z\u00e1bavn\u00fd fakt<\/p>\n<\/div><\/div>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/poliglota-case-study\/\">Spolo\u010dnos\u0165 Poliglota<\/a> zv\u00fd\u0161ila produktivitu svojich agentov o <strong>10 %<\/strong> a \u00faspe\u0161nos\u0165 odch\u00e1dzaj\u00facich hovorov o <strong>30 %<\/strong> po zaveden\u00ed rie\u0161enia CloudTalk ako svojho call centra.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Zv\u00fd\u0161en\u00e1 anga\u017eovanos\u0165 z\u00e1kazn\u00edkov:<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Zefekt\u00edvnen\u00edm procesu volania umo\u017e\u0148uj\u00fa odch\u00e1dzaj\u00face dialery agentom venova\u0165 viac \u010dasu budovaniu vz\u0165ahov s potenci\u00e1lnymi z\u00e1kazn\u00edkmi.\nV\u010faka funkci\u00e1m, ako je nahr\u00e1vanie hovorov a integr\u00e1cia CRM, m\u00f4\u017eu agenti personalizova\u0165 interakcie a poskytova\u0165 lep\u0161ie slu\u017eby, \u010do v kone\u010dnom d\u00f4sledku zvy\u0161uje spokojnos\u0165 a udr\u017eanie z\u00e1kazn\u00edkov. <\/p>\n\n\n\n<div class=\"wp-block-group note\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group side-text\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Z\u00e1bavn\u00fd fakt<\/p>\n<\/div><\/div>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/my-heritage-customer-story\/\">Spolo\u010dnosti MyHeritage<\/a> sa podarilo zv\u00fd\u0161i\u0165 mesa\u010dn\u00fd objem hovorov o <strong>49 % <\/strong>po za\u010dlenen\u00ed kampan\u00ed na volania, ktor\u00e9 s\u00fa vhodn\u00e9 pre dialery spolo\u010dnosti CloudTalk.  <\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Zlep\u0161enie spr\u00e1vy potenci\u00e1lnych z\u00e1kazn\u00edkov a miery konverzie:<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Odch\u00e1dzaj\u00face dialery pom\u00e1haj\u00fa efekt\u00edvnej\u0161ie spravova\u0165 potenci\u00e1lnych z\u00e1kazn\u00edkov organizovan\u00edm zoznamov kontaktov, pl\u00e1novan\u00edm n\u00e1sledn\u00fdch hovorov a sledovan\u00edm interakci\u00ed.\nTento \u0161trukt\u00farovan\u00fd pr\u00edstup m\u00f4\u017ee pon\u00faknu\u0165 <strong>98 % presnos\u0165 pri overovan\u00ed \u010d\u00edsel <\/strong>a zaru\u010duje, \u017ee \u017eiaden potenci\u00e1lny z\u00e1ujemca neprepadne, \u010do vedie k vy\u0161\u0161ej miere konverzie a vy\u0161\u0161\u00edm pr\u00edjmom. <\/p>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Skr\u00e1tenie \u010dasu ne\u010dinnosti pre agentov<\/strong>:<\/li>\n<\/ul>\n\n\n\n<p>S odch\u00e1dzaj\u00facimi \u010d\u00edseln\u00edkmi tr\u00e1via agenti menej \u010dasu \u010dakan\u00edm medzi jednotliv\u00fdmi hovormi, preto\u017ee syst\u00e9m automaticky vyto\u010d\u00ed \u010fal\u0161ie \u010d\u00edslo hne\u010f, ako je k dispoz\u00edcii.\nT\u00fdm sa minimalizuje \u010das ne\u010dinnosti a agenti zost\u00e1vaj\u00fa produkt\u00edvni po\u010das celej pracovnej zmeny. <\/p>\n\n\n\n<div class=\"wp-block-group note\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group side-text\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Z\u00e1bavn\u00fd fakt<\/p>\n<\/div><\/div>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/planradar-customer-story-2\/\">Spolo\u010dnos\u0165 PlanRadar<\/a> zv\u00fd\u0161ila efektivitu vybavovania hovorov o <strong>70 %<\/strong> len nieko\u013eko mesiacov po za\u010dlenen\u00ed slu\u017eby CloudTalk do svojej prev\u00e1dzky.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dodr\u017eiavanie predpisov a riadenie riz\u00edk<\/strong>:<\/li>\n<\/ul>\n\n\n\n<p>Odch\u00e1dzaj\u00face \u010d\u00edseln\u00edky s\u00fa vybaven\u00e9 funkciami na zabezpe\u010denie s\u00faladu s predpismi, ako je z\u00e1kon o ochrane spotrebite\u013ea pri telefonovan\u00ed (TCPA) a zoznamy &#8222;Nevolajte&#8220; (DNC).\nSoftv\u00e9r dialera pom\u00e1ha zmierni\u0165 riziko nedodr\u017eiavania predpisov a potenci\u00e1lnych pr\u00e1vnych probl\u00e9mov automatickou kontrolou \u010d\u00edsel a zaznamen\u00e1van\u00edm s\u00fahlasu. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Typy odch\u00e1dzaj\u00facich \u010d\u00edseln\u00edkov<\/h2>\n\n\n\n<p>Trh s odch\u00e1dzaj\u00facimi volaniami je \u0161irok\u00fd a r\u00f4znorod\u00fd, s ponukou viacer\u00fdch typov softv\u00e9ru &#8211; ka\u017ed\u00fd m\u00e1 svoje v\u00fdhody, nev\u00fdhody, osved\u010den\u00e9 postupy a ide\u00e1lne pr\u00edpady pou\u017eitia.\nAby sme v\u00e1m teda pomohli zorientova\u0165 sa v tejto problematike, pripravili sme t\u00fato u\u017eito\u010dn\u00fa tabu\u013eku. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">#1 Automatick\u00e9 vyt\u00e1\u010danie<\/h4>\n\n\n\n<p>Najz\u00e1kladnej\u0161\u00ed typ odch\u00e1dzaj\u00faceho dialera.\nPo ukon\u010den\u00ed posledn\u00e9ho hovoru vol\u00e1 \u010fal\u0161ie \u010d\u00edslo vo fronte. <\/p>\n\n\n\n<p><strong>Pr\u00edpad pou\u017eitia: N\u00edzkon\u00e1kladov\u00e9, ve\u013ekoobjemov\u00e9 telefonick\u00e9 oper\u00e1cie pre jednoduch\u00fd predaj.<\/strong><\/p>\n\n\n\n<p>Skontrolujte, <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/auto-dialer-overview-and-setup\/\">ko\u013eko stoj\u00ed slu\u017eba Auto Dialer<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Auto;Dialer\">\n<p><strong><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/auto-dialer-overview-and-setup\/\">Automatick\u00e9 vyt\u00e1\u010danie<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Pros\">\n<p><strong>Klady<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Cons\">\n<div class=\"wp-block-group ct-table-header-group voip has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>Nev\u00fdhody<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Description\">\n<p><strong><strong>Popis<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-small-font-size is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Jednoduch\u00e9 pou\u017e\u00edvanie<\/li>\n\n\n\n<li>Minim\u00e1lne po\u017eiadavky<\/li>\n\n\n\n<li>Cenovo dostupn\u00e9<\/li>\n\n\n\n<li>Automatizuje hovory<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-small-font-size is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>\u017diadne cielenie<\/li>\n\n\n\n<li>\u017diadne WFM<\/li>\n\n\n\n<li>Pravdepodobn\u00e9 vyhorenie<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<p>Ako m\u00f4\u017eete porovna\u0165 <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/automaticky-dialer-alebo-prediktivny-dialer-ktory-z-nich-je-pre-vas-vyhodny\/\">automatick\u00e9 a predikt\u00edvne vyt\u00e1\u010danie<\/a>?<\/p>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">#2 Predikt\u00edvny dialer<\/h4>\n\n\n\n<p>Outbound dialer schopn\u00fd vyhodnoti\u0165 a predv\u00edda\u0165 kapacitu call centra.\nM\u00f4\u017ee iniciova\u0165 viacero hovorov s\u00fa\u010dasne pre ka\u017ed\u00e9ho agenta, aby sa maximalizovalo vyu\u017eitie zdrojov. <\/p>\n\n\n\n<p><strong>Pr\u00edpad pou\u017eitia: Kampane s ve\u013ek\u00fdm po\u010dtom hovorov pre men\u0161ie t\u00edmy s obmedzen\u00fdmi zdrojmi.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Predictive-Dialer\">\n<p><strong><a href=\"https:\/\/test-staging.cloudtalk.io\/predictive-dialer\/\">Predikt\u00edvny dialer<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Pros\">\n<p><strong>Klady<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Cons\">\n<div class=\"wp-block-group ct-table-header-group voip has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong><strong>Nev\u00fdhody<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Description\">\n<p><strong><strong>Popis<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-small-font-size is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Predpovede kapacity<\/li>\n\n\n\n<li>Filtrovanie in\u00fdch ako \u013eudsk\u00fdch \u010d\u00edsel<\/li>\n\n\n\n<li>Sledovanie v\u00fdkonu<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-small-font-size is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>\u017diadne WFM<\/li>\n\n\n\n<li>Pravdepodobn\u00e9 vyhorenie<\/li>\n\n\n\n<li>\u017diadna integr\u00e1cia n\u00e1strojov tret\u00edch str\u00e1n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">#3 Power Dialer<\/h4>\n\n\n\n<p>Odch\u00e1dzaj\u00faci dialer, ktor\u00fd uskuto\u010d\u0148uje v\u017edy jeden hovor na agenta.\nPon\u00faka vy\u0161\u0161iu \u00farove\u0148 kontroly nad ur\u010den\u00fdmi frontami hovorov.\nJe jednoduch\u00fd na pou\u017e\u00edvanie a nevy\u017eaduje zlo\u017eit\u00e9 algoritmy na fungovanie.  <\/p>\n\n\n\n<p><strong>Pr\u00edpad pou\u017eitia: Vyv\u00e1\u017een\u00e9 kampane s volaniami optimalizovan\u00e9 pre dosah aj personaliz\u00e1ciu.<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/power-dialer-pricing\/\">Ko\u013eko stoj\u00ed Power Dialer<\/a>?<\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Power-Dialer\">\n<p><strong><a href=\"https:\/\/test-staging.cloudtalk.io\/power-dialer\/\">Power Dialer<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Pros\">\n<p><strong>Klady<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Cons\">\n<div class=\"wp-block-group ct-table-header-group voip has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong><strong>Nev\u00fdhody<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><strong>Popis<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-small-font-size is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Riadenie kardiostimul\u00e1cie<\/li>\n\n\n\n<li>Ochrana proti vyhoreniu<\/li>\n\n\n\n<li>Automatiz\u00e1cia pracovn\u00fdch postupov<\/li>\n\n\n\n<li>N\u00edzky po\u010det opusten\u00fdch hovorov<\/li>\n\n\n\n<li>Integr\u00e1cia n\u00e1strojov tret\u00edch str\u00e1n<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-small-font-size is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Viac prestojov<\/li>\n\n\n\n<li>Men\u0161ie zv\u00fd\u0161enie po\u010dtu hovorov<\/li>\n\n\n\n<li>Obmedzen\u00e9 filtrovanie<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<p>Pozrite sa, pre\u010do by ste si mali vybra\u0165 <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/power-dialer-vs-predictive-dialer-ktory-je-lepsi\/\">Power Dialer a nie Predictive Dialer<\/a>.<\/p>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">#4 Smart Dialer<\/h4>\n\n\n\n<p>Najzlo\u017eitej\u0161\u00ed zo v\u0161etk\u00fdch odch\u00e1dzaj\u00facich \u010d\u00edseln\u00edkov.\nMo\u017eno ho pou\u017ei\u0165 na vytv\u00e1ranie vysoko prisp\u00f4soben\u00fdch, adapt\u00edvnych front hovorov a kampan\u00ed.\nMo\u017eno ho integrova\u0165 s n\u00e1strojmi tret\u00edch str\u00e1n (CRM, Helpdesky at\u010f.) a Click-to-Call.  <\/p>\n\n\n\n<p><strong>Pr\u00edpad pou\u017eitia: Kampane s vysokou hodnotou, stredne ve\u013ek\u00e9 hovory optimalizovan\u00e9 na CSAT.<\/strong><\/p>\n\n\n\n<p>Zistite, ako sa <a href=\"https:\/\/test-staging.cloudtalk.io\/smart-dialer-pricing\/\">oce\u0148uje slu\u017eba Smart Dialer<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Smart-Dialer\">\n<p><strong><a href=\"https:\/\/test-staging.cloudtalk.io\/smart-dialer\/\">Inteligentn\u00e9 vyt\u00e1\u010danie<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Pros\">\n<p><strong>Klady<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Cons\">\n<div class=\"wp-block-group ct-table-header-group voip has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong><strong>Nev\u00fdhody<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Description\">\n<p><strong><strong>Popis<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-small-font-size is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>  Inteligentn\u00e9 pl\u00e1novanie hovorov<\/li>\n\n\n\n<li>Ochrana proti vyhoreniu<\/li>\n\n\n\n<li>Adapt\u00edvne algoritmy<\/li>\n\n\n\n<li>Fronty hovorov na jedno kliknutie<\/li>\n\n\n\n<li>Zaisten\u00fd s\u00falad<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-small-font-size is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Drah\u0161ie<\/li>\n\n\n\n<li>Dlh\u0161ie nastavenie<\/li>\n\n\n\n<li>M\u00f4\u017ee vy\u017eadova\u0165 \u0161kolenie pre agentov<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Ako si vybra\u0165 najlep\u0161\u00ed odch\u00e1dzaj\u00faci dialer (pre v\u00e1s)<\/h2>\n\n\n\n<p>Ako by malo by\u0165 zrejm\u00e9, napriek tomu, \u017ee maj\u00fa rovnak\u00e9 ozna\u010denie ako odch\u00e1dzaj\u00face dialery, ka\u017ed\u00fd typ sa ve\u013emi l\u00ed\u0161i.\nAk chcete n\u00e1js\u0165 ten spr\u00e1vny pre v\u00e1s, mus\u00edte zv\u00e1\u017ei\u0165 nasleduj\u00face aspekty. <\/p>\n\n\n\n<p><strong>  #1 Zhodno\u0165te svoje obchodn\u00e9 potreby a ciele:<\/strong><\/p>\n\n\n\n<p>Pred invest\u00edciou do odch\u00e1dzaj\u00faceho dialera si n\u00e1jdite \u010das na premyslenie svojich obchodn\u00fdch potrieb a cie\u013eov.\nZv\u00e1\u017ete faktory, ako je ve\u013ekos\u0165 v\u00e1\u0161ho predajn\u00e9ho t\u00edmu, charakter va\u0161ich <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/kampan-odchadzajucich-hovorov-ako-ju-nastavit-a-osvedcene-postupy\/\">kampan\u00ed pre odch\u00e1dzaj\u00face hovory<\/a> a va\u0161a cie\u013eov\u00e1 skupina. <br\/><br\/>Zameriavate sa na ve\u013ekoobjemov\u00e9 telefon\u00e1ty, alebo d\u00e1vate prednos\u0165 osobn\u00fdm interakci\u00e1m s potenci\u00e1lnymi z\u00e1kazn\u00edkmi?\nPochopenie va\u0161ich jedine\u010dn\u00fdch po\u017eiadaviek v\u00e1m pom\u00f4\u017ee z\u00fa\u017ei\u0165 mo\u017enosti a vybra\u0165 dialer, ktor\u00fd sp\u013a\u0148a va\u0161e obchodn\u00e9 ciele. <\/p>\n\n\n\n<p><strong>#2 Pochopte svoj objem hovorov a kapacitu agentov:<\/strong><\/p>\n\n\n\n<p>Vyhodno\u0165te objem hovorov a kapacitu agentov, aby ste ur\u010dili po\u017eiadavky na \u0161k\u00e1lovate\u013enos\u0165 a efekt\u00edvnos\u0165 v\u00e1\u0161ho outbound dialera.<br\/><br\/>Ak o\u010dak\u00e1vate vysok\u00fd objem hovorov a m\u00e1te ve\u013ek\u00fd t\u00edm agentov, m\u00f4\u017eete vyu\u017ei\u0165 v\u00fdkonn\u00fd dialer, ktor\u00fd dok\u00e1\u017ee automaticky prisp\u00f4sobi\u0165 r\u00fdchlos\u0165 vyt\u00e1\u010dania na z\u00e1klade dostupnosti agentov.<br\/><br\/>Naopak, ak m\u00e1te men\u0161\u00ed t\u00edm alebo premenliv\u00fd objem hovorov, progres\u00edvny alebo v\u00fdkonn\u00fd dialer m\u00f4\u017ee by\u0165 vhodnej\u0161\u00ed na prisp\u00f4sobenie po\u010dtu hovorov tak, aby efekt\u00edvne zodpovedal kapacite agentov.<\/p>\n\n\n\n<p><strong>#3 Zv\u00e1\u017ete integr\u00e1cie tret\u00edch str\u00e1n:<\/strong><\/p>\n\n\n\n<p>Integr\u00e1cia s existuj\u00facim syst\u00e9mom CRM (Customer Relationship Management) a softv\u00e9rov\u00fdmi platformami je nevyhnutn\u00e1 pre bezprobl\u00e9mov\u00fa prev\u00e1dzku a spr\u00e1vu \u00fadajov.<br\/><br\/>Vyberte si outbound dialer, ktor\u00fd pon\u00faka <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/integrovany-softver-pre-call-centra\/\">robustn\u00e9 mo\u017enosti integr\u00e1cie<\/a> s popul\u00e1rnymi syst\u00e9mami CRM, ako s\u00fa Salesforce, HubSpot alebo Zoho CRM.<br\/><br\/>V\u010faka tomu bude ma\u0165 v\u00e1\u0161 predajn\u00fd t\u00edm pr\u00edstup k relevantn\u00fdm inform\u00e1ci\u00e1m o z\u00e1kazn\u00edkoch, bude m\u00f4c\u0165 sledova\u0165 interakcie a bez probl\u00e9mov synchronizova\u0165 \u00fadaje, \u010d\u00edm sa zefekt\u00edvni pracovn\u00fd postup a zv\u00fd\u0161i produktivita.<\/p>\n\n\n\n<p><strong>#4 D\u00e1vajte pozor na dodr\u017eiavanie predpisov:<\/strong><\/p>\n\n\n\n<p>Ako sme u\u017e spomenuli, dodr\u017eiavanie predpisov je mimoriadne d\u00f4le\u017eit\u00e9, ak chcete vies\u0165 efekt\u00edvne odch\u00e1dzaj\u00face kampane, najm\u00e4 na medzin\u00e1rodnej \u00farovni.\nPreto je ve\u013emi d\u00f4le\u017eit\u00e9, aby ste h\u013eadali poskytovate\u013ea, ktor\u00fd sp\u013a\u0148a v\u0161etky po\u017eiadavky vo va\u0161ich cie\u013eov\u00fdch krajin\u00e1ch. <br\/><br\/>K\u013e\u00fa\u010dov\u00e9 funkcie, ktor\u00e9 treba h\u013eada\u0165, s\u00fa automatick\u00e9 \u010distenie zoznamu DNC (Do Not Call), spr\u00e1va s\u00fahlasu s nahr\u00e1van\u00edm hovorov a mechanizmy na odhl\u00e1senie.\nPozornos\u0165 by ste v\u0161ak mali venova\u0165 aj spo\u013eahliv\u00fdm \u0161ifrovac\u00edm protokolom a bezpe\u010dn\u00e9mu ukladaniu \u00fadajov. <\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\"><a href=\"https:\/\/test-staging.cloudtalk.io\/call-center-software-ebook\/\">Tu<\/a> sa dozviete v\u0161etko, \u010do potrebujete vedie\u0165!<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"635\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/eBook-buyers-guide.svg\" alt=\"\" class=\"wp-image-177321\"\/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/call-center-software-ebook\/\">\u010c\u00edtajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">3 najlep\u0161ie postupy pre odch\u00e1dzaj\u00face vyt\u00e1\u010danie<\/h2>\n\n\n\n<p><strong>#1 Tr\u00e9nujte a vybavte svoj t\u00edm:<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/how-to-save-20-of-total-payroll-costs-with-better-agent-coaching\/\">Zabezpe\u010dte komplexn\u00e9 \u0161kolenie pre<\/a> svoj predajn\u00fd t\u00edm, aby ste sa uistili, \u017ee s\u00fa zdatn\u00ed v pou\u017e\u00edvan\u00ed softv\u00e9ru pre extern\u00e9 vyt\u00e1\u010danie a maj\u00fa potrebn\u00e9 zru\u010dnosti na efekt\u00edvne oslovovanie potenci\u00e1lnych z\u00e1kazn\u00edkov.  <\/p>\n\n\n\n<p>\u0160kolenie by malo zah\u0155\u0148a\u0165 r\u00f4zne aspekty vr\u00e1tane navig\u00e1cie v rozhran\u00ed dialera, pochopenia pracovn\u00fdch postupov pri volan\u00ed, rie\u0161enia n\u00e1mietok a vyu\u017e\u00edvania funkci\u00ed integr\u00e1cie CRM.  <\/p>\n\n\n\n<p>Okrem toho sa uistite, \u017ee v\u00e1\u0161 t\u00edm je vzdelan\u00fd v oblasti dodr\u017eiavania predpisov a firemn\u00fdch z\u00e1sad, aby ste zmiernili rizik\u00e1 a zachovali profesionalitu po\u010das interakci\u00ed.<\/p>\n\n\n\n<p><strong>#2 Investujte \u010das do skriptovania a pl\u00e1novania hovorov:<\/strong><\/p>\n\n\n\n<p>Vypracujte <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/najlepsie-skripty-pre-studene-volania-20-prikladov-sablon-a-tipov\/\">dobre pripraven\u00e9 scen\u00e1re<\/a> a pl\u00e1ny hovorov, ktor\u00fdmi sa bude v\u00e1\u0161 predajn\u00fd t\u00edm riadi\u0165 po\u010das kampan\u00ed pre odch\u00e1dzaj\u00face hovory.  <\/p>\n\n\n\n<p>Skripty poskytuj\u00fa r\u00e1mec pre rozhovory, podporuj\u00fa autentickos\u0165 a flexibilitu, aby sa prisp\u00f4sobili jedine\u010dn\u00fdm potreb\u00e1m a preferenci\u00e1m ka\u017ed\u00e9ho potenci\u00e1lneho z\u00e1kazn\u00edka.\nZahr\u0148te do scen\u00e1rov k\u013e\u00fa\u010dov\u00e9 body rozhovoru, n\u00e1vrhy hodnoty a strat\u00e9gie na rie\u0161enie n\u00e1mietok, aby ste udr\u017eali interakcie s\u00fastreden\u00e9 a p\u00f4sobiv\u00e9.   <\/p>\n\n\n\n<p>Pravidelne revidujte a vylep\u0161ujte scen\u00e1re na z\u00e1klade sp\u00e4tnej v\u00e4zby a v\u00fdkonnostn\u00fdch ukazovate\u013eov s cie\u013eom neust\u00e1le zlep\u0161ova\u0165 ich \u00fa\u010dinnos\u0165.<\/p>\n\n\n\n<p><strong>#3 Monitorujte a analyzujte metriky hovorov:<\/strong><\/p>\n\n\n\n<p>Pravidelne monitorujte a analyzujte <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/16-zakladnych-ukazovatelov-sledovania-hovorov-pre-rast-firmy\/\">metriky hovorov<\/a>, aby ste vyhodnotili v\u00fdkonnos\u0165 kampan\u00ed extern\u00e9ho vyt\u00e1\u010dania a identifikovali oblasti, ktor\u00e9 je potrebn\u00e9 zlep\u0161i\u0165.\nSledujte k\u013e\u00fa\u010dov\u00e9 ukazovatele, ako s\u00fa miera spojenia hovorov, miera konverzie, priemern\u00e9 trvanie hovoru a vyu\u017eitie agentov, aby ste mohli pos\u00fadi\u0165 \u00fa\u010dinnos\u0165 kampan\u00ed a produktivitu agentov.   <\/p>\n\n\n\n<p>Vyu\u017e\u00edvajte n\u00e1stroje na vytv\u00e1ranie spr\u00e1v a anal\u00fdzu, ktor\u00e9 poskytuje v\u00e1\u0161 softv\u00e9r na vyt\u00e1\u010danie odch\u00e1dzaj\u00facich hovorov, aby ste z\u00edskali preh\u013ead o trendoch volaj\u00facich, identifikovali vysoko v\u00fdkonn\u00e9 strat\u00e9gie a okam\u017eite rie\u0161ili ak\u00e9ko\u013evek probl\u00e9my alebo \u00fazke miesta.  <\/p>\n\n\n\n<p>Vyu\u017e\u00edvajte poznatky zalo\u017een\u00e9 na \u00fadajoch na optimaliz\u00e1ciu parametrov vyt\u00e1\u010dania, zdokona\u013eovanie scen\u00e1rov a efekt\u00edvne pride\u013eovanie zdrojov s cie\u013eom maximalizova\u0165 v\u00fdsledky.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Zhrnutie<\/h2>\n\n\n\n<p>Teraz by u\u017e nemalo by\u0165 \u017eiadnym prekvapen\u00edm, pre\u010do si to\u013eko firiem tak vysoko cen\u00ed softv\u00e9r pre odch\u00e1dzaj\u00face volania.\nA vzh\u013eadom na ned\u00e1vne zlep\u0161enia v oblasti umelej inteligencie a automatiz\u00e1cie bude pravdepodobne len efekt\u00edvnej\u0161\u00ed. <\/p>\n\n\n\n<p>Ale dialery nie s\u00fa v\u0161etko, \u010do je potrebn\u00e9 pre <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/co-je-odchadzajuce-volanie\/\">efekt\u00edvne odch\u00e1dzaj\u00face volania<\/a>.\nAk chcete zo svojho \u00fasilia vy\u0165a\u017ei\u0165 skuto\u010dne maximum, mus\u00edte implementova\u0165 mnoho osved\u010den\u00fdch postupov a odborn\u00fdch strat\u00e9gi\u00ed.\nNa\u0161\u0165astie, spolo\u010dnos\u0165 CloudTalk m\u00e1 o to postaran\u00e9.  <\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Spoznajte v\u00fdhody, n\u00e1stroje a osved\u010den\u00e9 postupy, ktor\u00e9 v\u00e1m pom\u00f4\u017eu \u010do najlep\u0161ie vyu\u017ei\u0165 v\u00fdjazdov\u00fd predaj.<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"213\" height=\"300\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book-Cover-5-213x300.png\" alt=\"\" class=\"wp-image-208588\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book-Cover-5-213x300.png 213w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book-Cover-5-303x428.png 303w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book-Cover-5-300x424.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book-Cover-5-80x113.png 80w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book-Cover-5-62x88.png 62w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Book-Cover-5.png 450w\" sizes=\"auto, (max-width: 213px) 100vw, 213px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/outbound-sales-ebook\/\">\u010c\u00edtajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading ct-block-article-faq-header\">\u010casto kladen\u00e9 ot\u00e1zky<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ak\u00fd je rozdiel medzi manu\u00e1lnym a automatick\u00fdm vyt\u00e1\u010dan\u00edm?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Manu\u00e1lne vyt\u00e1\u010danie vy\u017eaduje, aby agenti ru\u010dne zad\u00e1vali telef\u00f3nne \u010d\u00edsla a iniciovali hovory, \u010do m\u00f4\u017ee by\u0165 \u010dasovo n\u00e1ro\u010dn\u00e9 a neefekt\u00edvne.<br \/>\nNa druhej strane, automatick\u00e9 vyt\u00e1\u010danie vyu\u017e\u00edva technol\u00f3giu na automatiz\u00e1ciu procesu vyt\u00e1\u010dania, \u010d\u00edm sa v\u00fdrazne zvy\u0161uje po\u010det hovorov a produktivita agentov. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ak\u00e9 s\u00fa k\u013e\u00fa\u010dov\u00e9 ukazovatele, ktor\u00e9 treba sledova\u0165 pri pou\u017e\u00edvan\u00ed odch\u00e1dzaj\u00facich \u010d\u00edseln\u00edkov?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>O najd\u00f4le\u017eitej\u0161\u00edch metrik\u00e1ch sledovania hovorov pre prich\u00e1dzaj\u00face aj odch\u00e1dzaj\u00face oper\u00e1cie sa dozviete z n\u00e1\u0161ho \u010dl\u00e1nku <a href=\"https:\/\/staging.cloudtalk.io\/sk\/blog\/16-zakladnych-ukazovatelov-sledovania-hovorov-pre-rast-firmy\/\" target=\"_blank\" rel=\"noopener\">tu<\/a>.<br \/>\nV pr\u00edpade odch\u00e1dzaj\u00facich \u010d\u00edseln\u00edkov by ste v\u0161ak mali v\u017edy zv\u00e1\u017ei\u0165 sledovanie: <\/p>\n<p><strong>R\u00fdchlos\u0165 spojenia hovorov:<\/strong> Percento hovorov, ktor\u00e9 sa \u00faspe\u0161ne spoja so \u017eivou osobou<br \/>.<\/p>\n<p><strong>Priemern\u00e9 trvanie hovoru: <\/strong>Priemern\u00e1 d\u013a\u017eka trvania ka\u017ed\u00e9ho hovoru.<\/p>\n<p><strong>Konverzn\u00fd pomer:<\/strong> Percento hovorov, ktor\u00e9 ved\u00fa k po\u017eadovan\u00e9mu v\u00fdsledku<br \/>, napr\u00edklad k predaju alebo stretnutiu.<\/p>\n<p><strong>Vyu\u017eitie agenta:<\/strong> Percentu\u00e1lny podiel \u010dasu, ktor\u00fd agenti str\u00e1via akt\u00edvnym<br \/>zapojen\u00edm do hovorov, v porovnan\u00ed s \u010dasom ne\u010dinnosti.<\/p>\n<p><strong>Miera dodr\u017eiavania predpisov:<\/strong> Percento hovorov, ktor\u00e9 s\u00fa v s\u00falade s regula\u010dn\u00fdmi po\u017eiadavkami<br \/>a intern\u00fdmi z\u00e1sadami.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ak\u00fd je najlep\u0161\u00ed odch\u00e1dzaj\u00faci dialer?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Najlep\u0161\u00ed odch\u00e1dzaj\u00faci dialer z\u00e1vis\u00ed od konkr\u00e9tnych potrieb a cie\u013eov va\u0161ej firmy.<br \/>\nPredikt\u00edvne dialery s\u00fa ide\u00e1lne pre kampane s ve\u013ek\u00fdm objemom hovorov, progres\u00edvne dialery pon\u00fakaj\u00fa vyv\u00e1\u017een\u00fd pr\u00edstup pre r\u00f4zne objemy hovorov, v\u00fdkonn\u00e9 dialery vynikaj\u00fa v scen\u00e1roch r\u00fdchleho oslovenia a n\u00e1h\u013eadov\u00e9 dialery uprednost\u0148uj\u00fa personalizovan\u00e9 interakcie.   <\/p>\n<p>Pos\u00fadenie va\u0161ich obchodn\u00fdch po\u017eiadaviek a zhodnotenie funkci\u00ed a v\u00fdhod jednotliv\u00fdch typov v\u00e1m pom\u00f4\u017ee ur\u010di\u0165 najvhodnej\u0161\u00ed typ pre va\u0161u organiz\u00e1ciu.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Priemern\u00e1 miera konverzie studen\u00fdch hovorov je 2 %. Ak je v\u0161ak cie\u013eom zv\u00fd\u0161i\u0165 predaj prostredn\u00edctvom extern\u00fdch kontaktov, ako to dosiahnu\u0165?&#8230;<\/p>\n","protected":false},"author":132,"featured_media":208639,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-232563","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/232563","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/users\/132"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/comments?post=232563"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/232563\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media\/208639"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media?parent=232563"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/categories?post=232563"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/tags?post=232563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}