{"id":232314,"date":"2024-08-02T11:43:29","date_gmt":"2024-08-02T09:43:29","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/instalacia-podnikoveho-telefonneho-systemu-kroky-k-nastaveniu-v-priebehu-niekolkych-minut\/"},"modified":"2024-08-13T13:06:36","modified_gmt":"2024-08-13T11:06:36","slug":"instalacia-podnikoveho-telefonneho-systemu-kroky-k-nastaveniu-v-priebehu-niekolkych-minut","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/instalacia-podnikoveho-telefonneho-systemu-kroky-k-nastaveniu-v-priebehu-niekolkych-minut\/","title":{"rendered":"In\u0161tal\u00e1cia podnikov\u00e9ho telef\u00f3nneho syst\u00e9mu: Kroky k nastaveniu v priebehu nieko\u013ek\u00fdch min\u00fat"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">In\u0161tal\u00e1cia podnikov\u00e9ho telef\u00f3nneho syst\u00e9mu: \u010co potrebujete vedie\u0165<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\" style=\"border-radius:3px\">KONTAKTUJTE PREDAJ<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\" style=\"border-radius:3px\">VYSK\u00da\u0160A\u0164 ZDARMA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-1-1024x576.png\" alt=\"\" class=\"wp-image-211910\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-1-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-1-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-1-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-1-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-1-2048x1152.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-1-1920x1080.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-1-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-1-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-1-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-1-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-1-88x50.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-medium-font-size\">Telef\u00f3n zost\u00e1va naj\u010dastej\u0161\u00edm kan\u00e1lom obsluhy z\u00e1kazn\u00edkov s celosvetovou mierou pou\u017e\u00edvania <a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-customer-service-research-2022\/\" target=\"_blank\" rel=\"noopener\">77 %<\/a>.<strong> <\/strong>In\u0161tal\u00e1cia firemn\u00fdch telef\u00f3nov<strong> <\/strong>je teda na\u010falej d\u00f4le\u017eit\u00fdm faktorom a na\u0161\u0165astie u\u017e nie je tak\u00e1 zlo\u017eit\u00e1 a \u010dasovo n\u00e1ro\u010dn\u00e1 ako kedysi.<\/p>\n\n\n\n<p>Ak ste za\u010d\u00ednaj\u00faci podnikate\u013e, ktor\u00fd h\u013ead\u00e1 nov\u00fd podnikov\u00fd telef\u00f3nny syst\u00e9m, alebo u\u017e zaveden\u00fd podnik, ktor\u00fd chce inovova\u0165 syst\u00e9m, mo\u017eno v\u00e1s zauj\u00edma, ako funguje in\u0161tal\u00e1cia telef\u00f3nneho syst\u00e9mu pre va\u0161u firmu.  <\/p>\n\n\n\n<p>Tu je v\u0161etko, \u010do potrebujete vedie\u0165.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 poznatky:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Podniky si musia vybra\u0165 medzi tradi\u010dn\u00fdmi lok\u00e1lnymi telef\u00f3nnymi syst\u00e9mami a rie\u0161eniami zalo\u017een\u00fdmi na VoIP.<\/li>\n\n\n\n<li>Jedn\u00fdm z hlavn\u00fdch rozdielov medzi t\u00fdmito dvoma syst\u00e9mami je, \u017ee rie\u0161enia zalo\u017een\u00e9 na VoIP sa zvy\u010dajne in\u0161taluj\u00fa a nastavuj\u00fa r\u00fdchlej\u0161ie, jednoduch\u0161ie a lacnej\u0161ie.  <\/li>\n\n\n\n<li>S platformou hostovanou v cloude, ako je CloudTalk, m\u00f4\u017eete za\u010da\u0165 pracova\u0165 u\u017e za nieko\u013eko hod\u00edn, ke\u010f si softv\u00e9r predplat\u00edte, stiahnete a prisp\u00f4sob\u00edte.<\/li>\n\n\n\n<li>Zapracovanie a za\u0161kolenie zamestnancov na pou\u017e\u00edvanie softv\u00e9rov\u00fdch rie\u0161en\u00ed na volanie je \u010dasto ove\u013ea r\u00fdchlej\u0161ie a jednoduch\u0161ie ako ich zavedenie do lok\u00e1lneho nastavenia.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u010co je firemn\u00fd telef\u00f3nny syst\u00e9m?<\/h2>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/voip\/-telefonna-ustredna\/\">Podnikov\u00fd telef\u00f3nny syst\u00e9m<\/a> je komunika\u010dn\u00fd n\u00e1stroj, ktor\u00fd v\u00e1m umo\u017e\u0148uje vybavova\u0165 prich\u00e1dzaj\u00face a odch\u00e1dzaj\u00face telefonick\u00e9 hovory so z\u00e1kazn\u00edkmi, kolegami a zainteresovan\u00fdmi stranami.  <\/p>\n\n\n\n<p>V z\u00e1vislosti od typu syst\u00e9mu, ktor\u00fd pou\u017e\u00edvate, m\u00f4\u017eete vykon\u00e1va\u0165 aj \u010fal\u0161ie funkcie, ako je posielanie textov\u00fdch spr\u00e1v, prenos hovorov, trojcestn\u00e9 volanie a \u010fal\u0161ie.\nTyp podnikov\u00e9ho telef\u00f3nneho syst\u00e9mu tie\u017e v\u00fdrazne ovplyv\u0148uje proces in\u0161tal\u00e1cie. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">R\u00f4zne typy podnikov\u00fdch telef\u00f3nnych syst\u00e9mov<\/h2>\n\n\n\n<p>Podnikov\u00e9 telef\u00f3nne syst\u00e9my mo\u017eno rozdeli\u0165 na dva hlavn\u00e9 typy: Tradi\u010dn\u00e9 syst\u00e9my zalo\u017een\u00e9 na pevnej linke a syst\u00e9my zalo\u017een\u00e9 na VoIP.  <strong>D\u013a\u017eka, zlo\u017eitos\u0165 a n\u00e1klady na in\u0161tal\u00e1ciu sa v\u00fdrazne l\u00ed\u0161ia v z\u00e1vislosti od toho, ktor\u00fa z nich si vyberiete.  <\/strong><\/p>\n\n\n\n<p><br\/>Sk\u00f4r ako sa k tomu dostaneme, pozrime sa na <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/voip\/-vs-landline-rozdiel-vyhody-a-nevyhody-pre-vasu-firmu\/\">porovnanie VoIP a pevnej linky<\/a>:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Tradi\u010dn\u00e9 telef\u00f3nne syst\u00e9my na b\u00e1ze pevnej linky<\/h3>\n\n\n\n<p>Tradi\u010dn\u00e1 pevn\u00e1 linka &#8211; zn\u00e1ma tie\u017e ako lok\u00e1lny syst\u00e9m &#8211; je anal\u00f3gov\u00e1 telef\u00f3nna zostava, ktor\u00e1 je pripojen\u00e1 k verejnej komutovanej telef\u00f3nnej sieti (PSTN).\nFunguje na z\u00e1klade konverzie zvuku na elektronick\u00e9 sign\u00e1ly, ktor\u00e9 sa pren\u00e1\u0161aj\u00fa prostredn\u00edctvom meden\u00fdch k\u00e1blov. <\/p>\n\n\n\n<p>Napriek svojej dlhej \u017eivotnosti m\u00e1 tradi\u010dn\u00e1 pevn\u00e1 linka kritick\u00e9 nedostatky.\nNielen\u017ee jej ch\u00fdbaj\u00fa modern\u00e9 funkcie a vlastnosti, ale jej in\u0161tal\u00e1cia je notoricky zn\u00e1ma. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Telef\u00f3nne syst\u00e9my zalo\u017een\u00e9 na VoIP<\/h3>\n\n\n\n<p>Telef\u00f3nny syst\u00e9m zalo\u017een\u00fd na VoIP je digit\u00e1lne komunika\u010dn\u00e9 rie\u0161enie.\nVyu\u017e\u00edva technol\u00f3giu prenosu hlasu cez internet (VoIP), ktor\u00e1 umo\u017e\u0148uje uskuto\u010d\u0148ova\u0165 a prij\u00edma\u0165 telef\u00f3nne hovory prostredn\u00edctvom internetov\u00e9ho pripojenia.\nM\u00f4\u017ee tie\u017e pren\u00e1\u0161a\u0165 video, textov\u00e9 spr\u00e1vy a in\u00e9 multim\u00e9di\u00e1.  <\/p>\n\n\n\n<p>Funguje tak, \u017ee konvertuje hlasov\u00e9 \u00fadaje na digit\u00e1lne sign\u00e1ly, ktor\u00e9 sa pren\u00e1\u0161aj\u00fa cez internet.\nNevy\u017eaduje teda meden\u00e9 vedenie.   <\/p>\n\n\n\n<p>V\u00e4\u010d\u0161ina telef\u00f3nnych syst\u00e9mov VoIP s\u00fa hostovan\u00e9 cloudov\u00e9 rie\u0161enia.\nTo znamen\u00e1, \u017ee infra\u0161trukt\u00fara, hardv\u00e9r a softv\u00e9r telef\u00f3nneho syst\u00e9mu s\u00fa umiestnen\u00e9 v cloude tretej strany (poskytovate\u013ea VoIP). <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">V\u00fdzvy in\u0161tal\u00e1cie miestneho telef\u00f3nneho syst\u00e9mu<\/h2>\n\n\n\n<p>Podniky \u010doraz viac up\u00fa\u0161\u0165aj\u00fa od lok\u00e1lnych syst\u00e9mov a vyu\u017e\u00edvaj\u00fa VoIP.\nJedn\u00fdm z d\u00f4vodov tejto masovej migr\u00e1cie je n\u00e1ro\u010dnos\u0165 a n\u00e1kladnos\u0165 in\u0161tal\u00e1cie lok\u00e1lnych syst\u00e9mov. <\/p>\n\n\n\n<p>Nielen\u017ee mus\u00edte zak\u00fapi\u0165 drah\u00fd hardv\u00e9r, softv\u00e9rov\u00e9 licencie a serverovne, ale mus\u00edte si tie\u017e naja\u0165 \u0161pecializovan\u00fdch odborn\u00edkov, ktor\u00ed vykonaj\u00fa in\u0161tal\u00e1ciu a konfigur\u00e1ciu.\nPre\u010do?\nPreto\u017ee tradi\u010dn\u00e9 pevn\u00e9 linky s\u00fa zlo\u017eit\u00e9, \u010do vytv\u00e1ra \u010fal\u0161iu v\u00fdzvu.  <\/p>\n\n\n\n<p><strong>Zlo\u017eitos\u0165 in\u0161tal\u00e1cie znamen\u00e1, \u017ee jej nastavenie trv\u00e1 dlho.  <\/strong>Zvy\u0161uje sa tak pravdepodobnos\u0165 preru\u0161enia poskytovania slu\u017eieb, \u010do zni\u017euje produktivitu podniku a spokojnos\u0165 z\u00e1kazn\u00edkov.  <\/p>\n\n\n\n<p>Pri syst\u00e9me VoIP je hardv\u00e9r u poskytovate\u013ea a ten sa postar\u00e1 o v\u00e4\u010d\u0161inu procesu in\u0161tal\u00e1cie za v\u00e1s.\nIn\u0161tal\u00e1cia tak prebieha ove\u013ea hlad\u0161ie. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ako nastavi\u0165 firemn\u00fd telef\u00f3nny syst\u00e9m modern\u00fdm sp\u00f4sobom<\/h2>\n\n\n\n<p>In\u0161tal\u00e1cia telef\u00f3nneho syst\u00e9mu pre podniky aj mal\u00e9 firmy je v\u010faka VoIP ove\u013ea jednoduch\u0161ia.\nSt\u00e1le v\u0161ak existuj\u00fa niektor\u00e9 k\u013e\u00fa\u010dov\u00e9 kroky a osved\u010den\u00e9 postupy, ktor\u00e9 by ste mali dodr\u017eiava\u0165, ak chcete, aby bola \u010do najmenej bolestiv\u00e1.   <\/p>\n\n\n\n<p>Aby sme v\u00e1m pomohli spr\u00e1vne postupova\u0165, vytvorili sme tohto sprievodcu krok za krokom:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#1 Jasne definujte svoje obchodn\u00e9 potreby<\/h3>\n\n\n\n<p>Nie je ni\u010d nepr\u00edjemnej\u0161ie, ako ke\u010f si vyberiete telef\u00f3nneho oper\u00e1tora a a\u017e nesk\u00f4r zist\u00edte, \u017ee mu ch\u00fdbaj\u00fa z\u00e1kladn\u00e9 funkcie.  <\/p>\n\n\n\n<p>Za\u010dnite teda proces stretnut\u00edm so zainteresovan\u00fdmi stranami a t\u00edmami.\nSpolo\u010dne zistite, \u010do presne <em>va\u0161a<\/em> firma potrebuje od telef\u00f3nneho syst\u00e9mu. <\/p>\n\n\n\n<p>Uva\u017eujte o nasleduj\u00facich skuto\u010dnostiach:  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Vlastnosti: <\/strong>Existuj\u00fa funkcie, ktor\u00e9 nevyhnutne potrebujete na dosiahnutie svojich cie\u013eov?\nVytvorte si kontroln\u00fd zoznam <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/18-zakladnych-funkcii-firemneho-telefonu-na-zvysenie-produktivity\/\">funkci\u00ed podnikov\u00e9ho telef\u00f3nneho syst\u00e9mu<\/a>, na ktor\u00fd sa budete odvol\u00e1va\u0165 po\u010das prieskumu. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Rozpo\u010det: <\/strong>Ak\u00fd je v\u00e1\u0161 rozpo\u010det na podnikov\u00fd telef\u00f3nny syst\u00e9m?\nZv\u00e1\u017ete po\u010diato\u010dn\u00e9 nastavenie, ako aj dlhodob\u00e9 n\u00e1klady. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pripojenie na internet: <\/strong>Zistite si r\u00fdchlos\u0165 svojho internetov\u00e9ho pripojenia, aby ste vedeli, \u010di sp\u013a\u0148a odpor\u00fa\u010dania vybran\u00e9ho poskytovate\u013ea.\nZatia\u013e \u010do v\u00e4\u010d\u0161ina hovorov VoIP vyu\u017e\u00edva r\u00fdchlos\u0165 odosielania a s\u0165ahovania pribli\u017ene 100 kb\/s na linku, v ide\u00e1lnom pr\u00edpade by ste mali po\u017eadova\u0165 r\u00fdchlos\u0165 s\u0165ahovania a odosielania aspo\u0148 1 Mb\/s na linku.   <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pou\u017e\u00edvatelia a telef\u00f3nne \u010d\u00edsla:<\/strong> Ko\u013eko pou\u017e\u00edvate\u013eov a telef\u00f3nnych \u010d\u00edsel potrebujete?\nBudete potrebova\u0165 medzin\u00e1rodn\u00e9 \u010d\u00edsla?\nZv\u00e1\u017ete svoje kr\u00e1tkodob\u00e9 a dlhodob\u00e9 potreby, aby ste zoh\u013eadnili \u0161k\u00e1lovate\u013enos\u0165.  <\/li>\n<\/ul>\n\n\n\n<p><strong>Integr\u00e1cie: <\/strong>Ak chcete, aby sa v\u00e1\u0161 telef\u00f3nny syst\u00e9m integroval s in\u00fdmi obchodn\u00fdmi n\u00e1strojmi, ako je CRM alebo helpdesk, jasne definujte svoje po\u017eiadavky na integr\u00e1ciu, aby ste sa uistili, \u017ee ich v\u00e1\u0161 poskytovate\u013e podporuje.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#2 D\u00f4kladne presk\u00famajte a otestujte potenci\u00e1lne syst\u00e9my<\/h3>\n\n\n\n<p>Ak m\u00e1te jasne definovan\u00e9 obchodn\u00e9 potreby, presk\u00famajte r\u00f4zne dostupn\u00e9 syst\u00e9my VoIP od r\u00f4znych poskytovate\u013eov.  <\/p>\n\n\n\n<p>Tento proces by mal trva\u0165 dlh\u0161ie, preto\u017ee budete musie\u0165 porovna\u0165 a otestova\u0165 r\u00f4zne faktory: Niektor\u00e9 z hlavn\u00fdch vec\u00ed, ktor\u00e9 je potrebn\u00e9 presk\u00fama\u0165, zah\u0155\u0148aj\u00fa:  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Vlastnosti: <\/strong>Pon\u00faka rie\u0161enie nevyhnutn\u00e9 funkcie a vlastnosti, ktor\u00e9 potrebujete?\nPozrite si kontroln\u00fd zoznam z\u00e1kladn\u00fdch funkci\u00ed, aby ste zistili, ktor\u00ed poskytovatelia a bal\u00edky s\u00fa plne vybaven\u00e9 na splnenie va\u0161ich potrieb.   <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cenov\u00e9 pl\u00e1ny: <\/strong>Poskytovatelia zvy\u010dajne pon\u00fakaj\u00fa odstup\u0148ovan\u00e9 cenov\u00e9 pl\u00e1ny.\nPozrite sa preto na jednotliv\u00e9 pl\u00e1ny a zistite, ktor\u00fd z nich m\u00e1 vlastnosti a funkcie, ktor\u00e9 potrebujete.\nPorovnajte podobn\u00e9 pl\u00e1ny u r\u00f4znych poskytovate\u013eov a zistite, ktor\u00fd z nich pon\u00faka lep\u0161\u00ed pomer ceny a kvality.  <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Podpora z\u00e1kazn\u00edkov:<\/strong> Ako \u013eahko sa d\u00e1 kontaktova\u0165 z\u00e1kazn\u00edcka podpora, ak m\u00e1te ot\u00e1zku alebo probl\u00e9m?\nNa ak\u00fdch kan\u00e1loch a kedy ich m\u00f4\u017eete zastihn\u00fa\u0165? <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pou\u017e\u00edvate\u013esk\u00e1 pr\u00edvetivos\u0165: <\/strong>Je platforma dostato\u010dne intuit\u00edvna a pou\u017e\u00edvate\u013esky pr\u00edvetiv\u00e1 na to, aby ste mohli r\u00fdchlo zapracova\u0165 svojich agentov?  <\/li>\n<\/ul>\n\n\n\n<p>Faktory, ako je kvalita funkci\u00ed a jednoduchos\u0165 pou\u017e\u00edvania, si m\u00f4\u017eete overi\u0165 vyu\u017eit\u00edm bezplatn\u00fdch sk\u00fa\u0161obn\u00fdch a\/alebo demoverzi\u00ed, ktor\u00e9 poskytovatelia zvy\u010dajne pon\u00fakaj\u00fa.\nM\u00f4\u017eete napr\u00edklad vysk\u00fa\u0161a\u0165 <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\">14-d\u0148ov\u00fa bezplatn\u00fa sk\u00fa\u0161obn\u00fa verziu<\/a> CloudTalk a otestova\u0165 v\u0161etky jeho hlavn\u00e9 funkcie. <\/p>\n\n\n\n<p>Ur\u010dit\u00e9 poznatky v\u00e1m poskytn\u00fa aj porovn\u00e1vacie str\u00e1nky softv\u00e9ru a recenzie tret\u00edch str\u00e1n od existuj\u00facich pou\u017e\u00edvate\u013eov, tak\u017ee si ich tie\u017e ur\u010dite pozrite.<\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">N\u00e1jdite ide\u00e1lny bal\u00edk VoIP pre svoju firmu<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"205\" height=\"300\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-205x300.png\" alt=\"\" class=\"wp-image-212283\" style=\"object-fit:cover\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-205x300.png 205w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-700x1024.png 700w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-768x1124.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-1050x1536.png 1050w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-738x1080.png 738w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-507x742.png 507w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-292x428.png 292w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-290x424.png 290w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-77x113.png 77w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose-60x88.png 60w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/BookHow-to-choose.png 1070w\" sizes=\"auto, (max-width: 205px) 100vw, 205px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/how-to-choose-a-voip-package-ebook\/\">\u010c\u00edtajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#3 Zaregistrujte sa u vybran\u00e9ho poskytovate\u013ea<\/h3>\n\n\n\n<p>Po n\u00e1jden\u00ed poskytovate\u013ea, ktor\u00fd najlep\u0161ie vyhovuje va\u0161im obchodn\u00fdm potreb\u00e1m, sa prihl\u00e1ste na po\u017eadovan\u00fd bal\u00edk predplatn\u00e9ho.  <\/p>\n\n\n\n<p>Nezabudnite, \u017ee pri syst\u00e9me VoIP nedoch\u00e1dza k fyzickej in\u0161tal\u00e1cii.\nNemus\u00edte dokonca ani kupova\u0165 stolov\u00e9 telef\u00f3ny.\nM\u00f4\u017eete za\u010da\u0165 ihne\u010f pou\u017e\u00edva\u0165 po\u010d\u00edta\u010de, notebooky a mobiln\u00e9 telef\u00f3ny, ktor\u00e9 u\u017e m\u00e1te.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#4 Konfigur\u00e1cia nov\u00e9ho podnikov\u00e9ho telef\u00f3nneho syst\u00e9mu<\/h3>\n\n\n\n<p>Teraz si prejdeme, ako r\u00fdchlo a jednoducho nain\u0161talova\u0165 podnikov\u00fd telef\u00f3nny syst\u00e9m a nakonfigurova\u0165 ho pod\u013ea svojich potrieb.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Stiahnutie softv\u00e9ru a aplik\u00e1ci\u00ed<\/h4>\n\n\n\n<p>Poskytovatelia telef\u00f3nnych syst\u00e9mov zalo\u017een\u00fdch na VoIP maj\u00fa k dispoz\u00edcii aplik\u00e1ciu Softphone, ktor\u00fa si m\u00f4\u017eete stiahnu\u0165 a nain\u0161talova\u0165 do svojich zariaden\u00ed.\nSoftv\u00e9rov\u00e9 telef\u00f3nne aplik\u00e1cie premenia po\u010d\u00edta\u010de, tablety a mobiln\u00e9 telef\u00f3ny na plnohodnotn\u00e9 firemn\u00e9 telef\u00f3ny, ktor\u00e9 m\u00f4\u017eete pou\u017e\u00edva\u0165 na dia\u013eku a umo\u017eni\u0165 tak svojmu t\u00edmu pracova\u0165 odkia\u013eko\u013evek na svojom preferovanom zariaden\u00ed.   <\/p>\n\n\n\n<p>Mo\u017eno bude potrebn\u00e9 stiahnu\u0165 aj spr\u00e1vny prehliada\u010d a v\u0161etky roz\u0161\u00edrenia prehliada\u010da.\nV tejto oblasti by v\u00e1m mal poradi\u0165 v\u00e1\u0161 poskytovate\u013e.   <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Portovanie a z\u00edskavanie telef\u00f3nnych \u010d\u00edsel<\/h4>\n\n\n\n<p>Zmena firemn\u00e9ho telef\u00f3nneho \u010d\u00edsla je nepr\u00edjemn\u00e1 pre v\u00e1s aj pre va\u0161ich z\u00e1kazn\u00edkov.\nV\u00e4\u010d\u0161ina poskytovate\u013eov pon\u00faka slu\u017ebu <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/co-je-prenos-telefonneho-cisla-a-ako-ho-preniest-jednoduchy-sprievodca\/\">prenosu \u010d\u00edsla<\/a>, ktor\u00e1 prenesie va\u0161e existuj\u00face telef\u00f3nne \u010d\u00edsla do nov\u00e9ho telef\u00f3nneho syst\u00e9mu.   <\/p>\n\n\n\n<p>CloudTalk dok\u00e1\u017ee prenies\u0165 va\u0161e miestne, n\u00e1rodn\u00e9, mobiln\u00e9 a bezplatn\u00e9 \u010d\u00edsla u\u017e za 2 a\u017e 3 t\u00fd\u017edne.\nSta\u010d\u00ed, ak pod\u00e1te \u017eiados\u0165, a n\u00e1\u0161 t\u00edm sa ihne\u010f pust\u00ed do pr\u00e1ce. <\/p>\n\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"405\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-14.png\" alt=\"\" class=\"wp-image-212296\" style=\"width:684px;height:auto\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-14.png 512w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-14-300x237.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-14-424x335.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-14-143x113.png 143w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-14-88x70.png 88w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><figcaption class=\"wp-element-caption\">Zdroj: https:\/\/test-staging.cloudtalk.io\/number-porting\/<\/figcaption><\/figure><\/div>\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Ak potrebujete \u010fal\u0161ie telef\u00f3nne \u010d\u00edsla VoIP alebo medzin\u00e1rodn\u00e9 \u010d\u00edsla, m\u00f4\u017eete ich z\u00edska\u0165 tie\u017e.\nCloudTalk pon\u00faka viac ako 160 <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/ziskajte-medzinarodne-virtualne-telefonne-cisla-pre-viac-ako-160-krajin\/\">medzin\u00e1rodn\u00fdch \u010d\u00edsel<\/a>, tak\u017ee si m\u00f4\u017eete vytvori\u0165 miestnu pobo\u010dku v ka\u017edej krajine, ktor\u00fa obsluhujete. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Prid\u00e1vanie a organiz\u00e1cia pou\u017e\u00edvate\u013eov<\/h4>\n\n\n\n<p>Vybran\u00fd poskytovate\u013e by mal ma\u0165 centralizovan\u00fd ovl\u00e1dac\u00ed panel, na ktorom m\u00f4\u017eu spr\u00e1vcovia prid\u00e1va\u0165 nov\u00fdch pou\u017e\u00edvate\u013eov do v\u00e1\u0161ho \u00fa\u010dtu.\nPo pridan\u00ed pou\u017e\u00edvate\u013eov ich usporiadajte do skup\u00edn v z\u00e1vislosti od ich oddelenia, t\u00edmu, \u00faloh a podobne.   <\/p>\n\n\n\n<p>M\u00f4\u017eete napr\u00edklad vytvori\u0165 r\u00f4zne skupiny pre marketing, \u013eudsk\u00e9 zdroje, predaj, z\u00e1kazn\u00edcku podporu a financie.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Nastavenie k\u013e\u00fa\u010dov\u00fdch funkci\u00ed a vlastnost\u00ed<\/h4>\n\n\n\n<p>Teraz je \u010das na z\u00e1bavu &#8211; nastavenie funkci\u00ed a ich prisp\u00f4sobenie va\u0161im jedine\u010dn\u00fdm potreb\u00e1m.  <\/p>\n\n\n\n<p>Tu s\u00fa hlavn\u00e9 \u00falohy, na ktor\u00e9 by ste sa mali zamera\u0165:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>N\u00e1vrh tokov hovorov: <\/strong>Vymodelujte tok hovorov, ktor\u00fd vizualizuje, ako bude vyzera\u0165 cesta va\u0161ich z\u00e1kazn\u00edkov od spojenia a\u017e po vyrie\u0161enie probl\u00e9mu.\nCloudTalk m\u00e1 na to ide\u00e1lny n\u00e1stroj &#8211; interakt\u00edvny <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/navrhar-toku-hovorov-vytvarajte-a-automatizujte-toky-hovorov\/\">n\u00e1vrh\u00e1r tokov hovorov &#8211; ktor\u00fd<\/a>v\u00e1m umo\u017en\u00ed vytv\u00e1ra\u0165 vlastn\u00e9 toky na skuto\u010dn\u00fa optimaliz\u00e1ciu sk\u00fasenost\u00ed. <\/li>\n<\/ul>\n\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"402\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-15.png\" alt=\"\" class=\"wp-image-212310\" style=\"width:684px;height:auto\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-15.png 512w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-15-300x236.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-15-424x333.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-15-144x113.png 144w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-15-88x69.png 88w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><figcaption class=\"wp-element-caption\">Zdroj: https:\/\/test-staging.cloudtalk.io\/call-flow-designer\/<\/figcaption><\/figure><\/div>\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Nastavenie smerovania hovorov: <\/strong>Existuje ve\u013ea r\u00f4znych sp\u00f4sobov smerovania hovorov: Smerovanie na z\u00e1klade zru\u010dnost\u00ed, kruhov\u00e9 smerovanie, smerovanie pod\u013ea najmen\u0161ieho po\u010dtu vo\u013en\u00fdch miest a \u010fal\u0161ie.\nNastavte pravidl\u00e1 smerovania hovorov pre jednotliv\u00e9 skupiny v s\u00falade s ich jedine\u010dn\u00fdmi potrebami.   <\/li>\n\n\n\n<li><strong>Nahr\u00e1vanie spr\u00e1v hlasovej po\u0161ty: <\/strong>Nahrajte spr\u00e1vu, ktor\u00e1 priv\u00edta va\u0161ich z\u00e1kazn\u00edkov v hlasovej schr\u00e1nke a vyzve ich, aby zanechali svoje \u00fadaje.\nAk ste centrum odch\u00e1dzaj\u00facich hovorov, oplat\u00ed sa tie\u017e nastavi\u0165 funkciu, ako je napr\u00edklad kvapka hlasovej po\u0161ty, ktor\u00e1 v\u00e1m umo\u017en\u00ed vopred nahra\u0165 hlasov\u00e9 spr\u00e1vy, ktor\u00e9 sa automaticky odo\u0161l\u00fa potenci\u00e1lnym z\u00e1kazn\u00edkom. <\/li>\n\n\n\n<li><strong>Nastavenie prev\u00e1dzkov\u00fdch hod\u00edn: <\/strong>V telef\u00f3nnom syst\u00e9me je potrebn\u00e9 nastavi\u0165 pracovn\u00fa dobu, aby syst\u00e9m vedel, \u010do m\u00e1 robi\u0165 mimo pracovnej doby (napr\u00edklad posla\u0165 hovor do hlasovej schr\u00e1nky).\nUpravte pravidl\u00e1 smerovania mimo pracovnej doby pre konkr\u00e9tne kancel\u00e1rie a \u010d\u00edsla a nastavte v\u00fdnimky z pracovnej doby pre sviatky. <\/li>\n\n\n\n<li><strong>Priradenie pr\u00edpon: <\/strong>Prira\u010fte jedine\u010dn\u00e9 pr\u00edpony konkr\u00e9tnym zamestnancom, t\u00edmom alebo kancel\u00e1ri\u00e1m, aby sa kolegovia a z\u00e1kazn\u00edci mohli r\u00fdchlo spoji\u0165 so spr\u00e1vnou osobou.<\/li>\n<\/ul>\n\n\n\n<p>Ak ste si vybrali poskytovate\u013ea s intuit\u00edvnou platformou a flexibiln\u00fdmi ponukami, nastavenie v\u0161etk\u00fdch t\u00fdchto funkci\u00ed a vlastnost\u00ed by malo by\u0165 pomerne jednoduch\u00e9.\nPr\u00e1ve z tohto d\u00f4vodu odpor\u00fa\u010dame CloudTalk &#8211; a odpor\u00fa\u010daj\u00fa ho aj pou\u017e\u00edvatelia CloudTalk: <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8222;Z\u00e1kladnou v\u00fdhodou slu\u017eby CloudTalk je jej bezkonkuren\u010dn\u00e1 flexibilita pri vybavovan\u00ed na\u0161ich po\u017eiadaviek. \u010ci u\u017e sme potrebovali nov\u00e9 \u010d\u00edsla, overen\u00e9 ID volaj\u00faceho alebo nastavenie prenosu \u010d\u00edsla, urobili to neuverite\u013ene jednoducho a efekt\u00edvne. Ich zjednodu\u0161en\u00e9 procesy a r\u00fdchla odozva n\u00e1m u\u0161etrili ve\u013ea \u010dasu a zdrojov, v\u010faka \u010domu sme sa mohli s\u00fastredi\u0165 na na\u0161e hlavn\u00e9 obchodn\u00e9 oper\u00e1cie.&#8220;<\/p>\n<cite><strong>Ibrahim Imam &#8211; spoluzakladate\u013e, spoluv\u00fdkonn\u00fd riadite\u013e skupiny, gener\u00e1lny riadite\u013e MENA a APAC v spolo\u010dnosti <\/strong><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/planradar-customer-story-2\/\"><strong>PlanRadar<\/strong><\/a><\/cite><\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">#5 Zapojte a vycvi\u010dte svoje t\u00edmy<\/h3>\n\n\n\n<p>Ke\u010f je v syst\u00e9me v\u0161etko nastaven\u00e9, m\u00f4\u017eete za\u010da\u0165 zap\u00e1ja\u0165 svojich zamestnancov.\nCie\u013eom je urobi\u0165 to \u010do najr\u00fdchlej\u0161ie, aby sa maximalizovala hodnota a produktivita na za\u010diatku.   <br\/>CloudTalk op\u00e4\u0165 vynik\u00e1 jednoduchos\u0165ou pou\u017e\u00edvania.\nNielen\u017ee je navrhnut\u00fd tak, aby bol intuit\u00edvny, ale m\u00e1me k dispoz\u00edcii aj cel\u00fd <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/portal-pre-vstup-na-palubu\/\">port\u00e1l pre vstup do syst\u00e9mu s<\/a> podrobn\u00fdmi radami a videon\u00e1vodmi. <\/p>\n\n\n\n<p>M\u00e1me pre v\u00e1s v\u0161etko &#8211; od n\u00e1vodov na in\u0161tal\u00e1ciu podnikov\u00e9ho telef\u00f3nneho syst\u00e9mu a\u017e po vide\u00e1, ktor\u00e9 v\u00e1s obozn\u00e1mia s pou\u017e\u00edvan\u00edm konkr\u00e9tnych funkci\u00ed.\nTak\u017ee aj agenti, ktor\u00ed nemaj\u00fa sk\u00fasenosti s IT a technikou, by ho mali bez probl\u00e9mov zvl\u00e1dnu\u0165. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ko\u013eko stoj\u00ed in\u0161tal\u00e1cia podnikov\u00e9ho telef\u00f3nneho syst\u00e9mu?<\/h2>\n\n\n\n<p>V\u00e4\u010d\u0161inu n\u00e1kladov na in\u0161tal\u00e1ciu bude tvori\u0165 predplatn\u00e9 firemn\u00e9ho telef\u00f3nneho syst\u00e9mu.\nTelef\u00f3nne syst\u00e9my zalo\u017een\u00e9 na VoIP funguj\u00fa na modeli predplatn\u00e9ho a platia sa bu\u010f mesa\u010dne, alebo ro\u010dne.   <\/p>\n\n\n\n<p><strong>D\u00e1vajte si pozor &#8211; n\u00e1klady sa v\u00fdrazne l\u00ed\u0161ia v z\u00e1vislosti od poskytovate\u013ea a bal\u00edka, ktor\u00fd si vyberiete.  <\/strong><\/p>\n\n\n\n<p>Z n\u00e1\u0161ho <a href=\"https:\/\/test-staging.cloudtalk.io\/business-phone-system-pricing\/\">sprievodcu cenami podnikov\u00fdch telef\u00f3nnych syst\u00e9mov<\/a> m\u00f4\u017eete vidie\u0165, \u017ee bal\u00edky za\u010d\u00ednaj\u00fa na pribli\u017ene 3,99 USD za pou\u017e\u00edvate\u013ea\/mesiac a st\u00fapaj\u00fa a\u017e na 140 USD za pou\u017e\u00edvate\u013ea\/mesiac.  <\/p>\n\n\n\n<p>V\u00e4\u010d\u0161ina poskytovate\u013eov pon\u00faka odstup\u0148ovan\u00e9 bal\u00edky.\nLacnej\u0161ie bal\u00edky s\u00fa vhodnej\u0161ie pre men\u0161ie podniky, zatia\u013e \u010do drah\u0161ie bal\u00edky s\u00fa ur\u010den\u00e9 pre v\u00e4\u010d\u0161ie podniky. <\/p>\n\n\n\n<p>Vo v\u0161eobecnosti plat\u00ed, \u017ee \u010d\u00edm viac funkci\u00ed a vlastnost\u00ed bal\u00edk obsahuje, t\u00fdm je jeho cena vy\u0161\u0161ia.<\/p>\n\n\n\n<p>V\u00fd\u0161ka v\u00fddavkov z\u00e1vis\u00ed od v\u00e1\u0161ho rozpo\u010dtu, ve\u013ekosti firmy a po\u017eiadaviek na funkcie.\nNapr\u00edklad poskytovatelia ako Skype a Microsoft Teams s\u00edce pon\u00fakaj\u00fa najlacnej\u0161ie predplatn\u00e9, ale ch\u00fdbaj\u00fa im podnikov\u00e9 funkcie potrebn\u00e9 na udr\u017eanie kroku s modernou komunik\u00e1ciou.   <\/p>\n\n\n\n<p><br\/>CloudTalk m\u00e1 <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/cennik-softveru-pre-call-centra\/\">\u0161tyri pl\u00e1ny<\/a> v rozmedz\u00ed 25 &#8211; 50 USD (25 &#8211; 50 EUR) na pou\u017e\u00edvate\u013ea\/mesiac \u00fa\u010dtovan\u00e9 ro\u010dne.\nV\u010faka mno\u017estvu funkci\u00ed a vlastnost\u00ed, ktor\u00e9 vyhovuj\u00fa r\u00f4znym ve\u013ekostiam firiem, sme jedn\u00fdm z cenovo najv\u00fdhodnej\u0161\u00edch rie\u0161en\u00ed telef\u00f3nneho syst\u00e9mu. <\/p>\n\n\n\n<p>Okrem toho je n\u00e1kup telef\u00f3nov jedin\u00fdm \u010fal\u0161\u00edm n\u00e1kladom na nastavenie. <strong>A tu je tip<\/strong>: zave\u010fte politiku BYOD (bring-your-own-device), aby zamestnanci mohli pou\u017e\u00edva\u0165 svoje osobn\u00e9 zariadenia ako firemn\u00e9 telef\u00f3ny.\nTo m\u00f4\u017ee va\u0161ej spolo\u010dnosti u\u0161etri\u0165 e\u0161te viac pe\u0148az\u00ed.   <\/p>\n\n\n\n<p>Ako sa v\u0161ak d\u00e1 porovna\u0165 cena in\u0161tal\u00e1cie tradi\u010dn\u00e9ho podnikov\u00e9ho telef\u00f3nneho syst\u00e9mu s cenou in\u0161tal\u00e1cie VoIP?<\/p>\n\n\n\n<p>Ak chcete nastavi\u0165 tradi\u010dn\u00fd syst\u00e9m, mus\u00edte investova\u0165 tis\u00edce dol\u00e1rov len do hardv\u00e9ru.\nOkrem toho si budete musie\u0165 naja\u0165 \u0161pecializovan\u00fdch odborn\u00edkov, ktor\u00ed v\u00e1m syst\u00e9m nain\u0161taluj\u00fa a nakonfiguruj\u00fa.   <\/p>\n\n\n\n<p>A potom s\u00fa tu softv\u00e9rov\u00e9 licencie a n\u00e1klady na telef\u00f3ny (nem\u00f4\u017eete jednoducho povoli\u0165 politiku BYOD ako v pr\u00edpade VoIP).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">In\u0161tal\u00e1cia podnikov\u00e9ho telef\u00f3nneho syst\u00e9mu je r\u00fdchla a jednoduch\u00e1<\/h2>\n\n\n\n<p>\u010ci u\u017e prech\u00e1dzate z tradi\u010dnej pevnej linky, alebo h\u013ead\u00e1te dokonal\u00fd komunika\u010dn\u00fd syst\u00e9m pre svoj za\u010d\u00ednaj\u00faci podnik, in\u0161tal\u00e1cia podnikov\u00e9ho telef\u00f3nneho syst\u00e9mu je so spr\u00e1vnym poskytovate\u013eom bezprobl\u00e9mov\u00e1.  <\/p>\n\n\n\n<p>Ak sa rozhodnete pre CloudTalk, m\u00f4\u017eete cel\u00e9 kontaktn\u00e9 centrum nastavi\u0165 za p\u00e4\u0165 min\u00fat priamo z webov\u00e9ho prehliada\u010da.  <\/p>\n\n\n\n<p>Postar\u00e1me sa o v\u0161etko od konfigur\u00e1cie a\u017e po prenos \u010d\u00edsla, tak\u017ee sa m\u00f4\u017eete s\u00fastredi\u0165 na zauj\u00edmav\u00e9 veci (napr\u00edklad vytv\u00e1ranie tokov hovorov a pravidiel smerovania).\nA v\u010faka na\u0161ej aplik\u00e1cii Softphone m\u00f4\u017eu va\u0161i zamestnanci pou\u017e\u00edva\u0165 zariadenia, ktor\u00e9 u\u017e maj\u00fa &#8211; nemus\u00edte m\u00ed\u0148a\u0165 rozpo\u010det na stolov\u00e9 telef\u00f3ny. <\/p>\n\n\n\n<p>Ale neverte n\u00e1m len na slovo.\nVysk\u00fa\u0161ajte si CloudTalk na vlastnej ko\u017ei pomocou na\u0161ej 14-d\u0148ovej bezplatnej sk\u00fa\u0161obnej verzie &#8211; bez ak\u00fdchko\u013evek z\u00e1v\u00e4zkov. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\" style=\"border-radius:3px\">Vysk\u00fa\u0161ajte si to zadarmo<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">\u010casto kladen\u00e9 ot\u00e1zky<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u010co by som mal zv\u00e1\u017ei\u0165 pri v\u00fdbere podnikov\u00e9ho telef\u00f3nneho syst\u00e9mu?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Pri sk\u00faman\u00ed a porovn\u00e1van\u00ed poskytovate\u013eov zv\u00e1\u017ete funkcie a vlastnosti, ktor\u00e9 pon\u00fakaj\u00fa vo svojich bal\u00edkoch.<br \/>\nOverte si, \u010di poskytuj\u00fa nevyhnutn\u00e9 funkcie, ktor\u00e9 potrebujete &#8211; napr\u00edklad anal\u00fdzu hovorov, monitorovanie hovorov alebo IVR. <\/p>\n<p>\u010eal\u0161ie veci, ktor\u00e9 je potrebn\u00e9 zv\u00e1\u017ei\u0165, zah\u0155\u0148aj\u00fa <strong>cenov\u00e9 pl\u00e1ny<\/strong>, <strong>jednoduchos\u0165 pou\u017e\u00edvania<\/strong>, <strong>integr\u00e1cie<\/strong> a <strong>dostupnos\u0165 z\u00e1kazn\u00edckeho servisu<\/strong>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">M\u00f4\u017eem si zriadi\u0165 firemn\u00fd telef\u00f3nny syst\u00e9m bez pevnej linky?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u00c1no.<br \/>\nTelef\u00f3nne \u010d\u00edsla VoIP nevy\u017eaduj\u00fa pevn\u00e9 linky, v\u010faka \u010domu je in\u0161tal\u00e1cia telef\u00f3nneho syst\u00e9mu pre mal\u00e9 podniky tak\u00e1 r\u00fdchla a cenovo v\u00fdhodn\u00e1.<br \/>\nAko za\u010d\u00ednaj\u00faci podnikatelia potrebujete len internetov\u00e9 pripojenie, stolov\u00e9\/mobiln\u00e9 po\u010d\u00edta\u010de a poskytovate\u013ea podnikov\u00e9ho telef\u00f3nneho syst\u00e9mu.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">M\u00f4\u017eem si ponecha\u0165 svoje star\u00e9 \u010d\u00edslo, ak prejdem na cloudov\u00fd telef\u00f3nny syst\u00e9m?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u00c1no.<br \/>\nV\u00e4\u010d\u0161ina poskytovate\u013eov vr\u00e1tane CloudTalk pon\u00faka slu\u017ebu prenosu \u010d\u00edsla, ktor\u00e1 v\u00e1m umo\u017en\u00ed prenies\u0165 star\u00e9 \u010d\u00edslo do nov\u00e9ho cloudov\u00e9ho syst\u00e9mu. <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Telef\u00f3n zost\u00e1va naj\u010dastej\u0161\u00edm kan\u00e1lom obsluhy z\u00e1kazn\u00edkov s celosvetovou mierou pou\u017e\u00edvania 77 %. In\u0161tal\u00e1cia firemn\u00fdch telef\u00f3nov je teda na\u010falej d\u00f4le\u017eit\u00fdm faktorom&#8230;<\/p>\n","protected":false},"author":126,"featured_media":211919,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[671],"tags":[],"class_list":["post-232314","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telefonny-system"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/232314","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/users\/126"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/comments?post=232314"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/232314\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media\/211919"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media?parent=232314"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/categories?post=232314"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/tags?post=232314"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}