{"id":232304,"date":"2024-08-02T11:34:43","date_gmt":"2024-08-02T09:34:43","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/najlepsi-softver-ivr-na-rok-2024-pochopte-svoje-moznosti\/"},"modified":"2024-08-02T11:36:00","modified_gmt":"2024-08-02T09:36:00","slug":"najlepsi-softver-ivr-na-rok-2024-pochopte-svoje-moznosti","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/najlepsi-softver-ivr-na-rok-2024-pochopte-svoje-moznosti\/","title":{"rendered":"Najlep\u0161\u00ed softv\u00e9r IVR na rok 2026: Pochopte svoje mo\u017enosti"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">Najlep\u0161\u00ed softv\u00e9r IVR na efekt\u00edvne rie\u0161enie ot\u00e1zok z\u00e1kazn\u00edkov<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\" style=\"border-radius:3px\">KONTAKTUJTE PREDAJ<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\" style=\"border-radius:3px\">VYSK\u00da\u0160A\u0164 ZDARMA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration.svg\" alt=\"\" class=\"wp-image-210302\"\/><\/figure>\n\n\n\n<p class=\"has-medium-font-size\">Glob\u00e1lny trh so softv\u00e9rom IVR mal v roku 2023 hodnotu viac ako<a href=\"https:\/\/www.researchnester.com\/reports\/interactive-voice-response-market\/5245\" target=\"_blank\" rel=\"noopener\"> 4,5 miliardy USD<\/a>.\nNecel\u00e9 dve tretiny spolo\u010dnost\u00ed, ktor\u00e9 pou\u017e\u00edvaj\u00fa rie\u0161enia IVR, s\u00fa ve\u013ek\u00e9 podniky.\nV\u010faka n\u00e1stupu spo\u013eahliv\u00fdch cloudov\u00fdch n\u00e1strojov je v\u0161ak v s\u00fa\u010dasnosti pre mal\u00e9 a stredn\u00e9 podniky jednoduch\u0161ie ako kedyko\u013evek predt\u00fdm implementova\u0165 vlastn\u00e9 IVR.  <\/p>\n\n\n\n<p>Presk\u00famame hlavn\u00e9 v\u00fdhody pou\u017e\u00edvania syst\u00e9mu IVR, k\u013e\u00fa\u010dov\u00e9 funkcie, na ktor\u00e9 si treba da\u0165 pozor pri v\u00fdbere syst\u00e9mu pre va\u0161u firmu, a na z\u00e1ver v\u00e1m pon\u00fakneme praktick\u00fd zoznam najlep\u0161\u00edch poskytovate\u013eov IVR, ktor\u00ed dnes p\u00f4sobia na trhu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 poznatky:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Syst\u00e9my IVR v\u00e1m umo\u017e\u0148uj\u00fa zefekt\u00edvni\u0165 pracovn\u00e9 postupy a poskytova\u0165 lep\u0161iu z\u00e1kazn\u00edcku sk\u00fasenos\u0165 r\u00fdchlej\u0161\u00edm presmerovan\u00edm volaj\u00facich na spr\u00e1vnych agentov.<\/li>\n\n\n\n<li>Modern\u00e9 n\u00e1stroje IVR, ktor\u00e9 vyu\u017e\u00edvaj\u00fa mo\u017enosti umelej inteligencie, s\u00fa ove\u013ea sofistikovanej\u0161ie ako tradi\u010dn\u00e9 syst\u00e9my a m\u00f4\u017eu zavies\u0165 \u010fal\u0161ie samoobslu\u017en\u00e9 prvky.<\/li>\n\n\n\n<li>IVR m\u00f4\u017eete integrova\u0165 so syst\u00e9mom CRM a vytvori\u0165 tak plynul\u00e9 interakcie po\u010das celej cesty z\u00e1kazn\u00edka.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u010co je IVR?<\/h2>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/co-je-interaktivna-hlasova-odozva-ivrvyhody-a-nastavenie\/\">Interakt\u00edvna hlasov\u00e1 odozva (IVR<\/a> ) je technol\u00f3gia, ktor\u00fa spolo\u010dnosti pou\u017e\u00edvaj\u00fa na pomoc pri riaden\u00ed hovorov so z\u00e1kazn\u00edkmi.\nZ\u00e1kazn\u00edkom pon\u00faka ponuku mo\u017enost\u00ed, z ktor\u00fdch si vyberaj\u00fa pomocou hlasov\u00fdch odpoved\u00ed alebo kl\u00e1vesnice na telef\u00f3ne. <\/p>\n\n\n\n<p>Ponuky IVR ved\u00fa z\u00e1kazn\u00edka cez strom mo\u017enost\u00ed, k\u00fdm sa nestane jedna z dvoch vec\u00ed:  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ak je ot\u00e1zka pomerne jednoduch\u00e1, z\u00e1kazn\u00edk ju m\u00f4\u017ee vyrie\u0161i\u0165 s\u00e1m prostredn\u00edctvom vopred nahratej samoobslu\u017enej mo\u017enosti.  <\/li>\n\n\n\n<li>V opa\u010dnom pr\u00edpade IVR spoj\u00ed z\u00e1kazn\u00edka s pr\u00edslu\u0161n\u00fdm agentom a presmeruje k nemu hovor.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1019\" height=\"429\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-16.png\" alt=\"\" class=\"wp-image-215684\" style=\"width:684px;height:auto\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-16.png 1019w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-16-300x126.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-16-768x323.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-16-760x320.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-16-424x179.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-16-200x84.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-16-88x37.png 88w\" sizes=\"auto, (max-width: 1019px) 100vw, 1019px\" \/><figcaption class=\"wp-element-caption\">Zdroj: action.ai<\/figcaption><\/figure><\/div>\n\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Ak\u00e9 s\u00fa v\u00fdhody pou\u017e\u00edvania softv\u00e9ru IVR?<\/h2>\n\n\n\n<p>Zavedenie \u0161pecializovan\u00e9ho rie\u0161enia IVR m\u00e1 potenci\u00e1l zmeni\u0165 va\u0161u ponuku slu\u017eieb z\u00e1kazn\u00edkom.  <\/p>\n\n\n\n<p><strong>Tu je len nieko\u013eko v\u00fdhod softv\u00e9ru IVR:<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#1 Zefekt\u00edvnenie hovorov v r\u00e1mci cesty z\u00e1kazn\u00edka<\/h3>\n\n\n\n<p>Va\u0161i z\u00e1kazn\u00edci o\u010dak\u00e1vaj\u00fa, \u017ee ich ot\u00e1zky vyrie\u0161ite <strong>r\u00fdchlo a efekt\u00edvne<\/strong>.\nV ide\u00e1lnom pr\u00edpade by im mal by\u0165 v\u017edy schopn\u00fd pom\u00f4c\u0165 prv\u00fd pracovn\u00edk, s ktor\u00fdm hovoria.\nNikto nechce by\u0165 presmerovan\u00fd na viacer\u00fdch agentov, ktor\u00ed by museli jeho probl\u00e9m vysvet\u013eova\u0165 znova a znova.    <\/p>\n\n\n\n<p>Softv\u00e9r IVR m\u00f4\u017eete prisp\u00f4sobi\u0165 tak, aby ka\u017ed\u00fd dotaz priradil spr\u00e1vnemu agentovi na z\u00e1klade tak\u00fdch vec\u00ed, ako je povaha probl\u00e9mu z\u00e1kazn\u00edka a zru\u010dnosti agenta.\nJe to k\u013e\u00fa\u010dov\u00fd faktor zlep\u0161enia z\u00e1kazn\u00edckej sk\u00fasenosti, preto\u017ee zabezpe\u010duje, \u017ee viac va\u0161ich z\u00e1kazn\u00edkov dostane spr\u00e1vnu podporu hne\u010f na prv\u00fdkr\u00e1t. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#2 Poskytovanie samoobsluhy 24\/7<\/h3>\n\n\n\n<p>Obsadenie call centra 24 hod\u00edn denne, sedem dn\u00ed v t\u00fd\u017edni je mo\u017en\u00e9, ale n\u00e1kladn\u00e9.\nPravdepodobne to nie je rozumn\u00fd n\u00e1pad, ak sa va\u0161i z\u00e1kazn\u00edci nach\u00e1dzaj\u00fa v\u00e4\u010d\u0161inou v rovnakom \u010dasovom p\u00e1sme.\nNebudete ma\u0165 ve\u013ea hovorov uprostred noci alebo v in\u00fdch nesoci\u00e1lnych hodin\u00e1ch.  <\/p>\n\n\n\n<p>Nie v\u0161etci z\u00e1kazn\u00edci s\u00fa v\u0161ak schopn\u00ed alebo ochotn\u00ed zavola\u0165 po\u010das \u0161tandardn\u00fdch \u00faradn\u00fdch hod\u00edn.\nTradi\u010dne to predstavuje ur\u010dit\u00fa dilemu.\nAko pon\u00faknu\u0165 podporu mimo pracovnej doby, ktor\u00e1 by nebola finan\u010dne n\u00e1ro\u010dn\u00e1?  <\/p>\n\n\n\n<p>Na pomoc op\u00e4\u0165 prich\u00e1dza IVR.\nHoci niektor\u00e9 zlo\u017eitej\u0161ie ot\u00e1zky si v\u017edy bud\u00fa vy\u017eadova\u0165 \u013eudsk\u00fd pr\u00edstup, mnoh\u00e9 probl\u00e9my s\u00fa pomerne jednoduch\u00e9 a daj\u00fa sa vyrie\u0161i\u0165 automatizovan\u00fdmi <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/6-osvedcene-postupy-samoobsluhy-ivr-pomozte-volajucim-aby-si-pomohli-sami\/\">samoobslu\u017en\u00fdmi<\/a> rie\u0161eniami <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/6-osvedcene-postupy-samoobsluhy-ivr-pomozte-volajucim-aby-si-pomohli-sami\/\">IVR<\/a>.   <\/p>\n\n\n\n<p>V\u010faka IVR m\u00f4\u017eu va\u0161i z\u00e1kazn\u00edci zavola\u0165 kedyko\u013evek po\u010das d\u0148a alebo noci a samostatne vyrie\u0161i\u0165 svoje ot\u00e1zky.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#3 poskytuje agentom lep\u0161\u00ed pr\u00edstup k inform\u00e1ci\u00e1m<\/h3>\n\n\n\n<p>Na dosiahnutie tohto cie\u013ea je potrebn\u00e9 zabezpe\u010di\u0165, aby agenti mali \u010do najr\u00fdchlej\u0161\u00ed pr\u00edstup ku v\u0161etk\u00fdm inform\u00e1ci\u00e1m, ktor\u00e9 potrebuj\u00fa na pomoc z\u00e1kazn\u00edkovi.  <\/p>\n\n\n\n<p>Najlep\u0161ie syst\u00e9my IVR zabezpe\u010duj\u00fa, aby agenti mali inform\u00e1cie o ka\u017edom volaj\u00facom e\u0161te predt\u00fdm, ako s n\u00edm za\u010dn\u00fa hovori\u0165.\nTakto m\u00f4\u017eu za\u010da\u0165 pracova\u0165 a r\u00fdchlej\u0161ie rie\u0161i\u0165 ot\u00e1zky.   <\/p>\n\n\n\n<p>Dne\u0161n\u00e9 syst\u00e9my IVR sa \u010dasto integruj\u00fa s in\u00fdmi n\u00e1strojmi, ako s\u00fa platformy CRM, \u010do agentom umo\u017e\u0148uje pr\u00edstup k \u00faplnej hist\u00f3rii z\u00e1kazn\u00edkov, aby pochopili kontext ka\u017ed\u00e9ho hovoru.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#4 Zlep\u0161enie metriky hovorov<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"895\" height=\"514\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-17.png\" alt=\"\" class=\"wp-image-215697\" style=\"width:684px;height:auto\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-17.png 895w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-17-300x172.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-17-768x441.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-17-745x428.png 745w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-17-424x244.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-17-197x113.png 197w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-17-88x51.png 88w\" sizes=\"auto, (max-width: 895px) 100vw, 895px\" \/><figcaption class=\"wp-element-caption\">Zdroj: callcenterhosting.com<\/figcaption><\/figure><\/div>\n\n\n<div style=\"height:7px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Sledovanie<a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/16-zakladnych-ukazovatelov-sledovania-hovorov-pre-rast-firmy\/\"> ukazovate\u013eov hovorov<\/a>, ako je napr\u00edklad vybavovanie hovorov a \u010das \u010dakania, je v oblasti slu\u017eieb z\u00e1kazn\u00edkom ve\u013emi d\u00f4le\u017eit\u00e9.\nSpr\u00e1vny softv\u00e9r IVR m\u00f4\u017ee ma\u0165 na ne obrovsk\u00fd pozit\u00edvny vplyv. <\/p>\n\n\n\n<p>Medzin\u00e1rodn\u00fd poskytovate\u013e pren\u00e1jmu \u00e1ut <strong>DiscoverCars<\/strong> \u010delil viacer\u00fdm v\u00fdzvam.\nT\u00edm z\u00e1kazn\u00edckeho servisu sa sna\u017eil zvl\u00e1dnu\u0165 vysok\u00fd po\u010det hovorov a v\u00fdsledky spokojnosti z\u00e1kazn\u00edkov boli n\u00edzke. <\/p>\n\n\n\n<p>CloudTalk sa uk\u00e1zal by\u0165 odpove\u010fou.\nMal transforma\u010dn\u00fd \u00fa\u010dinok na nieko\u013eko k\u013e\u00fa\u010dov\u00fdch ukazovate\u013eov vr\u00e1tane: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Spokojnos\u0165 z\u00e1kazn\u00edkov <\/strong>vzr\u00e1stla o <strong>15 %<\/strong><\/li>\n\n\n\n<li><strong>\u010cas \u010dakania <\/strong>sa zn\u00ed\u017eil o <strong>80 % <\/strong> <\/li>\n\n\n\n<li>Skr\u00e1tenie <strong>\u010dasu vybavovania hovorov <\/strong>o <strong>25 %<\/strong><\/li>\n\n\n\n<li><strong>Miera opusten\u00fdch hovorov <\/strong>sa zn\u00ed\u017eila o <strong>20 %<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">#5 Zn\u00ed\u017eenie n\u00e1kladov na v\u0161etk\u00fdch \u00farovniach<\/h3>\n\n\n\n<p>Ke\u010f zavediete IVR ako rie\u0161enie pre slu\u017eby v prvej l\u00ednii, m\u00f4\u017eete urobi\u0165 viac s men\u0161\u00edm mno\u017estvom.\nZn\u00ed\u017ei sa po\u010det hovorov, na ktor\u00e9 musia agenti skuto\u010dne odpoveda\u0165, preto\u017ee z\u00e1kazn\u00edci m\u00f4\u017eu \u010dasto vyrie\u0161i\u0165 svoje probl\u00e9my sami pomocou samoobslu\u017en\u00fdch mo\u017enost\u00ed. <\/p>\n\n\n\n<p>A ke\u010f\u017ee smerovanie hovorov je efekt\u00edvnej\u0161ie, znamen\u00e1 to, \u017ee sa r\u00fdchlej\u0161ie vyrie\u0161i viac po\u017eiadaviek.\nCelkovo to znamen\u00e1 v\u00fdrazn\u00fa \u00fasporu n\u00e1kladov, preto\u017ee v\u00e1\u0161 t\u00edm dok\u00e1\u017ee vybavi\u0165 v\u00e4\u010d\u0161ie mno\u017estvo hovorov za rovnak\u00fd \u010das. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#6 Posilnenie imid\u017eu va\u0161ej zna\u010dky<\/h3>\n\n\n\n<p>Ka\u017ed\u00e1 interakcia so z\u00e1kazn\u00edkom predstavuje pr\u00edle\u017eitos\u0165 na posilnenie posolstva va\u0161ej zna\u010dky.\n\u010casto je IVR prv\u00fdm kontaktom z\u00e1kazn\u00edka s va\u0161ou firmou.\nTo v\u00e1m d\u00e1va pr\u00edle\u017eitos\u0165 predstavi\u0165 z\u00e1kladn\u00e9 hodnoty va\u0161ej zna\u010dky hne\u010f na za\u010diatku.  <\/p>\n\n\n\n<p>Skvel\u00fd prv\u00fd dojem m\u00f4\u017eete urobi\u0165 e\u0161te predt\u00fdm, ako z\u00e1kazn\u00edk prehovor\u00ed s agentom, a to tak, \u017ee zabezpe\u010d\u00edte, aby va\u0161e IVR vytv\u00e1ralo \u010do najlep\u0161\u00ed obraz o va\u0161ej spolo\u010dnosti.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 funkcie IVR, ktor\u00e9 treba h\u013eada\u0165<\/h2>\n\n\n\n<p>Tu je nieko\u013eko najd\u00f4le\u017eitej\u0161\u00edch prvkov, ktor\u00e9 by mal ma\u0165 ka\u017ed\u00fd dobr\u00fd syst\u00e9m IVR:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">N\u00e1vrh\u00e1r toku hovorov<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"888\" height=\"698\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-4.png\" alt=\"\" class=\"wp-image-211683\" style=\"width:730px;height:auto\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-4.png 888w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-4-300x236.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-4-768x604.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-4-545x428.png 545w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-4-424x333.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-4-144x113.png 144w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-4-88x69.png 88w\" sizes=\"auto, (max-width: 888px) 100vw, 888px\" \/><\/figure><\/div>\n\n\n<p>CFD je n\u00e1stroj na navrhovanie cesty, ktor\u00fa IVR poskytuje volaj\u00facim.\nMali by ste ma\u0165 mo\u017enos\u0165 vybra\u0165 r\u00f4zne mo\u017enosti smerovania (pod\u013ea dostupnosti agenta alebo jeho zru\u010dnost\u00ed) a prisp\u00f4sobi\u0165 nastavenia svojim potreb\u00e1m. k\u013e\u00fa\u010dov\u00e9 je navrhn\u00fa\u0165 efekt\u00edvny strom mo\u017enost\u00ed na optimaliz\u00e1ciu ponuky slu\u017eieb.\nTo znamen\u00e1, \u017ee potrebujete, aby v\u00e1\u0161 syst\u00e9m IVR mal<a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/navrhar-toku-hovorov-vytvarajte-a-automatizujte-toky-hovorov\/\"> n\u00e1vrh\u00e1r toku hovorov<\/a> (CFD), ktor\u00fd sa \u013eahko ovl\u00e1da.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Smerovanie na z\u00e1klade zru\u010dnost\u00ed<\/h3>\n\n\n\n<p>V mnoh\u00fdch call centr\u00e1ch sa zru\u010dnosti pracovn\u00edkov z\u00e1kazn\u00edckych slu\u017eieb l\u00ed\u0161ia.\nM\u00f4\u017eu ma\u0165 napr\u00edklad r\u00f4zne sk\u00fasenosti alebo sa \u0161pecializova\u0165 na \u0161pecifick\u00e9 oblasti.Dobr\u00fd syst\u00e9m IVR v\u00e1m umo\u017en\u00ed upravi\u0165 nastavenia tak, aby ste mali istotu, \u017ee hovory bud\u00fa v\u017edy presmerovan\u00e9 na agenta s vhodn\u00fdmi zru\u010dnos\u0165ami, ktor\u00fd pom\u00f4\u017ee z\u00e1kazn\u00edkovi.\nToto je zn\u00e1me ako<a href=\"https:\/\/test-staging.cloudtalk.io\/skill-based-routing\/\"> smerovanie na z\u00e1klade zru\u010dnost\u00ed<\/a> a je to skvel\u00fd sp\u00f4sob, ako zefekt\u00edvni\u0165 va\u0161e slu\u017eby.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Smerovanie na z\u00e1klade volaj\u00faceho<\/h3>\n\n\n\n<p>Smerovanie zalo\u017een\u00e9 na zru\u010dnostiach v\u0161ak nie je jedinou mo\u017enos\u0165ou.\nExistuj\u00fa najr\u00f4znej\u0161ie sp\u00f4soby usporiadania nastaven\u00ed smerovania hovorov a \u010fal\u0161\u00edm \u00fa\u010dinn\u00fdm sp\u00f4sobom je<a href=\"https:\/\/test-staging.cloudtalk.io\/caller-based-routing\/\"> smerovanie na z\u00e1klade volaj\u00faceho<\/a>. <\/p>\n\n\n\n<p>Ako sme u\u017e uviedli, modern\u00e9 syst\u00e9my IVR s\u00fa \u010dasto integrovan\u00e9 s popul\u00e1rnymi platformami CRM.\nTo znamen\u00e1, \u017ee IVR m\u00f4\u017ee smerova\u0165 hovory pomocou \u00fadajov o z\u00e1kazn\u00edkoch ulo\u017een\u00fdch v syst\u00e9me CRM. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">VIP fronty<\/h3>\n\n\n\n<p>Pon\u00fakate pr\u00e9miov\u00e9 slu\u017eby?\nM\u00f4\u017eete si tie\u017e zvoli\u0165 prioritu hovorov pod\u013ea konkr\u00e9tneho stavu, ktor\u00fd definujete. <\/p>\n\n\n\n<p>Ke\u010f pr\u00e9miov\u00fd z\u00e1kazn\u00edk zavol\u00e1 s probl\u00e9mom, syst\u00e9m IVR ur\u010d\u00ed tento hovor ako hovor s vy\u0161\u0161ou prioritou a prepne ho do frontu VIP.\nT\u00fdmto sp\u00f4sobom m\u00f4\u017eete zabezpe\u010di\u0165 jeho r\u00fdchle prijatie. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Callback<\/h3>\n\n\n\n<p>Je takmer nevyhnutn\u00e9, aby va\u0161i agenti neodpovedali na v\u0161etky hovory hne\u010f, najm\u00e4 pri nezvy\u010dajne vysokom po\u010dte hovorov.\nTo znamen\u00e1, \u017ee volaj\u00faci bud\u00fa musie\u0165 st\u00e1\u0165 v rade, ale nie v\u0161etci bud\u00fa ma\u0165 \u010das (alebo trpezlivos\u0165). <\/p>\n\n\n\n<p>Kvalitn\u00e9 syst\u00e9my IVR by preto mali ma\u0165 funkciu sp\u00e4tn\u00e9ho volania.\nVolaj\u00faci tak maj\u00fa mo\u017enos\u0165 po\u017eiada\u0165 o sp\u00e4tn\u00e9 volanie, ke\u010f bude agent k dispoz\u00edcii alebo v \u010dase, ktor\u00fd im najviac vyhovuje. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Va\u0161e najlep\u0161ie alternat\u00edvy softv\u00e9ru IVR<\/h2>\n\n\n\n<p>Po presk\u00faman\u00ed funkci\u00ed, ktor\u00e9 by ste mali h\u013eada\u0165 v modern\u00fdch slu\u017eb\u00e1ch IVR, je \u010das presk\u00fama\u0165 va\u0161e mo\u017enosti.\nTu je preh\u013ead najlep\u0161\u00edch poskytovate\u013eov softv\u00e9ru IVR na trhu: <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#1 CloudTalk<\/h3>\n\n\n\n<p>CloudTalk je cloudov\u00e9 rie\u0161enie pre podnikov\u00e9 hovory so zabudovanou funkciou IVR.\nPodporuje <strong>viac ako 35 integr\u00e1ci\u00ed<\/strong> s popul\u00e1rnymi n\u00e1strojmi, ako s\u00fa HubSpot, Salesforce a Zendesk, tak\u017ee m\u00f4\u017eete \u013eahko vyu\u017ei\u0165 v\u0161etky \u00fadaje o svojich z\u00e1kazn\u00edkoch na prisp\u00f4sobenie smerovania hovorov.   <\/p>\n\n\n\n<p>Jeho povaha zalo\u017een\u00e1 na umelej inteligencii poskytuje ve\u013emi flexibiln\u00e9 n\u00e1stroje, ktor\u00e9 s\u00fa vybaven\u00e9 funkciami Callback, Call Flow Designer, VIP Queues a \u010fal\u0161\u00edmi .\nPoskytuje tie\u017e a\u017e 20 r\u00f4znych mo\u017enost\u00ed smerovania, tak\u017ee sa \u013eahko prisp\u00f4sob\u00ed va\u0161im \u0161pecifick\u00fdm obchodn\u00fdm potreb\u00e1m. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"915\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18.png\" alt=\"\" class=\"wp-image-215710\" style=\"width:684px;height:auto\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18.png 1600w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18-300x172.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18-1024x586.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18-768x439.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18-1536x878.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18-1297x742.png 1297w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18-748x428.png 748w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18-424x242.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18-198x113.png 198w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-18-88x50.png 88w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><figcaption class=\"wp-element-caption\">Zdroj: help.cloudtalk.io<\/figcaption><\/figure><\/div>\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 vlastnosti a siln\u00e9 str\u00e1nky<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00e1stroje na inteligentn\u00e9 smerovanie hovorov optimalizuj\u00fa efektivitu slu\u017eieb<\/li>\n\n\n\n<li>Funkcia sp\u00e4tn\u00e9ho volania zabezpe\u010d\u00ed, \u017ee \u017eiadny hovor nezostane bez odpovede<\/li>\n\n\n\n<li>Plne prisp\u00f4sobite\u013en\u00e9 rie\u0161enie, ktor\u00e9 funguje s ak\u00fdmko\u013evek pracovn\u00fdm postupom call centra<\/li>\n\n\n\n<li>Intuit\u00edvne rozhranie znamen\u00e1, \u017ee va\u0161i agenti ho m\u00f4\u017eu za\u010da\u0165 pou\u017e\u00edva\u0165 s minim\u00e1lnym za\u0161kolen\u00edm<\/li>\n\n\n\n<li><strong>Skr\u00e1tenie priemern\u00e9ho trvania hovoru o 40 %<\/strong> s cie\u013eom zlep\u0161i\u0165 CX<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>CloudTalk je ide\u00e1lny pre stredne ve\u013ek\u00e9 spolo\u010dnosti, ktor\u00e9 potrebuj\u00fa \u0161k\u00e1lovate\u013en\u00e9 rie\u0161enie, ktor\u00e9 sa dok\u00e1\u017ee r\u00fdchlo prisp\u00f4sobi\u0165 ich rastu.\nJeho technol\u00f3gia IVR je ide\u00e1lna na \u00fa\u010dely prich\u00e1dzaj\u00facich slu\u017eieb z\u00e1kazn\u00edkom a k dispoz\u00edcii je aj dostatok funkci\u00ed na podporu odch\u00e1dzaj\u00facich predajn\u00fdch hovorov. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"448\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20-1024x448.png\" alt=\"\" class=\"wp-image-215736\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20-1024x448.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20-300x131.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20-768x336.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20-1536x672.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20-1320x578.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20-760x333.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20-424x186.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20-200x88.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20-88x39.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/unnamed-20.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#2 Aircall<\/h3>\n\n\n\n<p>Aircall je podnikov\u00fd telef\u00f3nny syst\u00e9m, ktor\u00fd pou\u017e\u00edva viac ako 17 000 spolo\u010dnost\u00ed na celom svete.\nZameriava sa na zr\u00fdchlenie hlasovej podpory z\u00e1kazn\u00edkov a predajn\u00fdch oper\u00e1ci\u00ed s cie\u013eom optimalizova\u0165 z\u00e1kazn\u00edcku sk\u00fasenos\u0165. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 vlastnosti a siln\u00e9 str\u00e1nky<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0160pecialista na technol\u00f3giu hlasov\u00fdch hovorov<\/li>\n\n\n\n<li>IVR mo\u017eno vlo\u017ei\u0165 do in\u00fdch IVR a roz\u0161\u00edri\u0165 tak mo\u017enosti pre z\u00e1kazn\u00edkov pomocou viac\u00farov\u0148ov\u00fdch pon\u00fak<\/li>\n\n\n\n<li>Dobr\u00fd v\u00fdber integr\u00e1ci\u00ed vr\u00e1tane Shopify a Salesforce<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Slu\u017eba Aircall je dobrou vo\u013ebou pre mal\u00e9 podniky, ktor\u00e9 sa vo ve\u013ekej miere spoliehaj\u00fa na komunik\u00e1ciu prostredn\u00edctvom telef\u00f3nu, preto\u017ee pr\u00e1ve na to je ur\u010den\u00e1.  <\/p>\n\n\n\n<p>Ak potrebujete \u010fal\u0161ie funkcie s\u00favisiace s videom, ako napr\u00edklad hosting webin\u00e1rov, mo\u017eno bude lep\u0161ie presk\u00fama\u0165 niektor\u00e9 alternat\u00edvne mo\u017enosti, preto\u017ee tie s\u00fa v Aircall pomerne obmedzen\u00e9.\nHoci Aircall inzeruje aj medzin\u00e1rodn\u00e9 \u010d\u00edsla vo viac ako 100 krajin\u00e1ch, je to podstatne menej ako viac ako 160 kraj\u00edn, ktor\u00e9 pon\u00faka CloudTalk.\nPreto sa uistite, \u017ee s\u00fa pokryt\u00e9 v\u0161etky krajiny, ktor\u00e9 potrebujete obsluhova\u0165.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/the-ultime-call-center-solution-list\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"767\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7-1024x767.png\" alt=\"\" class=\"wp-image-211727\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7-1024x767.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7-300x225.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7-768x575.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7-1442x1080.png 1442w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7-991x742.png 991w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7-571x428.png 571w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7-424x318.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7-151x113.png 151w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7-88x66.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-7.png 1466w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#3 Zendesk Suite<\/h3>\n\n\n\n<p>Bal\u00edk podpory Zendesk je cloudov\u00e1 platforma podpory z\u00e1kazn\u00edkov.\nPon\u00faka \u0161irok\u00fa \u0161k\u00e1lu funkci\u00ed zameran\u00fdch na slu\u017eby z\u00e1kazn\u00edkom vr\u00e1tane IVR a softv\u00e9ru na zad\u00e1vanie l\u00edstkov. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 vlastnosti a siln\u00e9 str\u00e1nky<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Viacero kan\u00e1lov z\u00e1kazn\u00edckej podpory, napr\u00edklad telef\u00f3n a chatov\u00e9 n\u00e1stroje<\/li>\n\n\n\n<li>Informa\u010dn\u00e9 panely v re\u00e1lnom \u010dase poskytuj\u00fa preh\u013ead o fronte hovorov<\/li>\n\n\n\n<li>Automatick\u00e1 distrib\u00facia hovorov pre inteligentn\u00e9 smerovanie<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Zendesk je navrhnut\u00fd na pou\u017e\u00edvanie v akomko\u013evek druhu podniku.\nV jadre ide o multikan\u00e1lov\u00e9 rie\u0161enie.   <\/p>\n\n\n\n<p>M\u00f4\u017ee sa teda hodi\u0165, ak va\u0161a firma komunikuje so z\u00e1kazn\u00edkmi prostredn\u00edctvom viacer\u00fdch kan\u00e1lov, ale z\u00e1rove\u0148 to znamen\u00e1, \u017ee je pomerne zlo\u017eit\u00e1 na prev\u00e1dzku a o nie\u010do drah\u0161ia ako niektor\u00e9 in\u00e9 mo\u017enosti v tomto zozname.\nNa druhej strane, CloudTalk je navrhnut\u00fd tak, aby bol intuit\u00edvny, tak\u017ee va\u0161e t\u00edmy m\u00f4\u017eu za\u010da\u0165 telefonova\u0165 u\u017e za nieko\u013eko min\u00fat. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Cenotvorba<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/the-ultime-call-center-solution-list\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"373\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-8-1024x373.png\" alt=\"\" class=\"wp-image-211740\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-8-1024x373.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-8-300x109.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-8-768x280.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-8-1320x481.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-8-760x277.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-8-424x154.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-8-200x73.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-8-88x32.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-8.png 1434w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#4 Talkdesk<\/h3>\n\n\n\n<p>\u010eal\u0161\u00edm multikan\u00e1lov\u00fdm rie\u0161en\u00edm je rie\u0161enie, ktor\u00e9 pon\u00faka spolo\u010dnos\u0165 Talkdesk.\nPoskytuje podporu z\u00e1kazn\u00edckeho servisu prostredn\u00edctvom telef\u00f3nu, chatu, e-mailu a kont soci\u00e1lnych m\u00e9di\u00ed.\nJej ponuka telefonick\u00fdch slu\u017eieb zah\u0155\u0148a funkcie softv\u00e9ru IVR.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 vlastnosti a siln\u00e9 str\u00e1nky<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Smerovanie hovorov na z\u00e1klade zru\u010dnost\u00ed prira\u010fuje z\u00e1kazn\u00edkov k spr\u00e1vnemu agentovi<\/li>\n\n\n\n<li>Monitorovanie hovorov v re\u00e1lnom \u010dase na sledovanie v\u00fdkonu agenta<\/li>\n\n\n\n<li>Funkcia nahr\u00e1vania obrazovky pre videohovory<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Talkdesk je vhodn\u00fd pre firmy v\u0161etk\u00fdch ve\u013ekost\u00ed, ktor\u00e9 h\u013eadaj\u00fa multikan\u00e1lov\u00e9 rie\u0161enie kontaktn\u00e9ho centra.\nNeposkytuje v\u0161ak podporu konferen\u010dn\u00fdch hovorov, tak\u017ee nie je ide\u00e1lny, ak je to pre v\u00e1s k\u013e\u00fa\u010dov\u00e1 funkcia.   <\/p>\n\n\n\n<p>K\u013e\u00fa\u010dov\u00fdm faktorom je aj cena, preto\u017ee aj najdostupnej\u0161\u00ed pl\u00e1n Talkdesk je podstatne drah\u0161\u00ed ako niektor\u00e9 alternat\u00edvy v na\u0161om zozname.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Cenotvorba<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/the-ultime-call-center-solution-list\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"509\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9-1024x509.png\" alt=\"\" class=\"wp-image-211753\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9-1024x509.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9-300x149.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9-768x382.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9-1536x764.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9-1320x657.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9-760x378.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9-424x211.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9-200x99.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9-88x44.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-9.png 1564w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#5 Genesys Cloud CX<\/h3>\n\n\n\n<p>Potom je tu Genesys Cloud CX.\nIde o cloudov\u00fa platformu kontaktn\u00e9ho centra, ktor\u00e1 poskytuje podporu pre hlasov\u00e9 hovory, chat, SMS a e-mail.\nZameran\u00e1 je predov\u0161etk\u00fdm na v\u00e4\u010d\u0161ie spolo\u010dnosti a pon\u00faka pomerne ve\u013ea pokro\u010dil\u00fdch funkci\u00ed vr\u00e1tane predikt\u00edvneho smerovania a anal\u00fdzy v re\u00e1lnom \u010dase.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 vlastnosti a siln\u00e9 str\u00e1nky<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dobr\u00e1 ponuka integr\u00e1ci\u00ed<\/li>\n\n\n\n<li>Funkcia predikt\u00edvneho smerovania ur\u00fdch\u013euje poskytovanie slu\u017eieb<\/li>\n\n\n\n<li>Anal\u00fdza v re\u00e1lnom \u010dase pom\u00e1ha vytv\u00e1ra\u0165 strategick\u00e9 poznatky, ktor\u00e9 sa daj\u00fa vyu\u017ei\u0165<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Genesys Cloud CX je vo svojej podstate podnikov\u00e9 rie\u0161enie.\nV\u00fdhodou je cel\u00fd rad pokro\u010dil\u00fdch funkci\u00ed, ktor\u00e9 pon\u00faka, ale to znamen\u00e1, \u017ee jeho pou\u017e\u00edvanie je pomerne zlo\u017eit\u00e9.\nCenov\u00e1 \u0161trukt\u00fara je tie\u017e trochu nepreh\u013eadn\u00e1, tak\u017ee ak va\u0161a firma nem\u00e1 ve\u013emi zlo\u017eit\u00e9 po\u017eiadavky na slu\u017eby z\u00e1kazn\u00edkom, jednoduch\u0161ie a \u013eah\u0161ie pou\u017eite\u013en\u00e9 rie\u0161enie &#8211; ako CloudTalk &#8211; m\u00f4\u017ee by\u0165 pre v\u00e1s vhodnej\u0161ie.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Cenotvorba<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/the-ultime-call-center-solution-list\/\"><img loading=\"lazy\" decoding=\"async\" width=\"583\" height=\"709\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-10.png\" alt=\"\" class=\"wp-image-211766\" style=\"width:444px;height:auto\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-10.png 583w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-10-247x300.png 247w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-10-352x428.png 352w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-10-349x424.png 349w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-10-93x113.png 93w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-10-72x88.png 72w\" sizes=\"auto, (max-width: 583px) 100vw, 583px\" \/><\/a><\/figure><\/div>\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#6 JustCall<\/h3>\n\n\n\n<p>Justcall je cloudov\u00e1 telef\u00f3nna platforma, ktor\u00e1 pon\u00faka zjednodu\u0161en\u00fd komunika\u010dn\u00fd produkt.\nObsahuje syst\u00e9m IVR pre prich\u00e1dzaj\u00face hovory a automatick\u00fd dialer pre odch\u00e1dzaj\u00faci predaj, ktor\u00fd v\u00e1m pom\u00f4\u017ee zefekt\u00edvni\u0165 pracovn\u00e9 postupy. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 vlastnosti a siln\u00e9 str\u00e1nky<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IVR spolupracuje s technol\u00f3giou automatickej distrib\u00facie hovorov, ktor\u00e1 umo\u017e\u0148uje inteligentn\u00e9 smerovanie hovorov<\/li>\n\n\n\n<li>Funkcia konferen\u010dn\u00fdch hovorov umo\u017e\u0148uje agentom jednoduch\u00fd pr\u00edstup k pomoci od nadriaden\u00fdch<\/li>\n\n\n\n<li>Jednoduch\u00e9 nastavenie a priama konfigur\u00e1cia<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Justcall patr\u00ed medzi cenovo v\u00fdhodnej\u0161ie mo\u017enosti, ale to znamen\u00e1, \u017ee nem\u00e1 to\u013eko funkci\u00ed ako niektor\u00ed konkurenti.\nNapriek tomu je to \u00faplne vhodn\u00e9 rie\u0161enie pre mal\u00e9 a stredn\u00e9 firmy, ktor\u00e9 potrebuj\u00fa dobre vykona\u0165 len z\u00e1kladn\u00e9 \u010dinnosti. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Cenotvorba<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/the-ultime-call-center-solution-list\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-11-1024x484.png\" alt=\"\" class=\"wp-image-211780\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-11-1024x484.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-11-300x142.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-11-768x363.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-11-1320x625.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-11-760x360.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-11-424x201.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-11-200x95.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-11-88x42.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-11.png 1526w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#7 Nextiva<\/h3>\n\n\n\n<p>Rie\u0161enie VoIP spolo\u010dnosti Nextiva sa v\u0161eobecne pova\u017euje za jedno z najjednoduch\u0161\u00edch na nastavenie a pou\u017e\u00edvanie, \u010do je jeden z d\u00f4vodov, pre\u010do v s\u00fa\u010dasnosti poskytuje slu\u017eby viac ako 100 000 z\u00e1kazn\u00edkom.\nJej softv\u00e9r kontaktn\u00e9ho centra umo\u017e\u0148uje komunikova\u0165 so z\u00e1kazn\u00edkmi prostredn\u00edctvom hlasu, e-mailu, chatu, SMS alebo soci\u00e1lnych kan\u00e1lov. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 vlastnosti a siln\u00e9 str\u00e1nky<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Funkcia automatick\u00e9ho prepisu \u0161etr\u00ed \u010das pri anal\u00fdze po hovore<\/li>\n\n\n\n<li>Funkcia inteligentn\u00e9ho obslu\u017en\u00e9ho pracovn\u00edka IVR vytv\u00e1ra personalizovanej\u0161ie slu\u017eby z\u00e1kazn\u00edkom<\/li>\n\n\n\n<li>Prisp\u00f4sobite\u013en\u00fd tvorca toku volan\u00ed pre jednoduch\u00fd n\u00e1vrh stromu mo\u017enost\u00ed<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Nextiva je dobrou vo\u013ebou pre v\u0161etky podniky, ktor\u00e9 potrebuj\u00fa spo\u013eahliv\u00fd viackan\u00e1lov\u00fd komunika\u010dn\u00fd syst\u00e9m.\nUr\u010dite si v\u0161ak skontrolujte bal\u00edk integr\u00e1ci\u00ed, preto\u017ee rozsah integr\u00e1ci\u00ed, ktor\u00e9 Nextiva pon\u00faka, nie je tak\u00fd \u0161irok\u00fd ako u niektor\u00fdch in\u00fdch poskytovate\u013eov.\nNa druhej strane CloudTalk sa bez probl\u00e9mov integruje s viac ako 30 r\u00f4znymi podnikov\u00fdmi n\u00e1strojmi.    <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Cenotvorba<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/the-ultime-call-center-solution-list\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"531\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-12-1024x531.png\" alt=\"\" class=\"wp-image-211793\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-12-1024x531.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-12-300x156.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-12-768x399.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-12-1320x685.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-12-760x394.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-12-424x220.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-12-200x104.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-12-88x46.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-12.png 1476w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#8 RingEX (od RingCentral)<\/h3>\n\n\n\n<p>Spolo\u010dnos\u0165 RingCentral je jedn\u00fdm z najstar\u0161\u00edch poskytovate\u013eov podnikov\u00fdch telekomunika\u010dn\u00fdch slu\u017eieb na trhu, preto\u017ee debutovala u\u017e v roku 1999.\nJej telef\u00f3nny syst\u00e9m RingEX je navrhnut\u00fd tak, aby zv\u00fd\u0161il produktivitu va\u0161ej spolo\u010dnosti t\u00fdm, \u017ee v\u00e1m umo\u017en\u00ed vytv\u00e1ra\u0165 vlastn\u00e9 pracovn\u00e9 postupy a poskytova\u0165 bezprobl\u00e9mov\u00e9 slu\u017eby. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 vlastnosti a siln\u00e9 str\u00e1nky<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0160irok\u00e1 \u0161k\u00e1la integr\u00e1ci\u00ed s popul\u00e1rnymi n\u00e1strojmi CRM a n\u00e1strojmi na spr\u00e1vu pracovn\u00fdch postupov<\/li>\n\n\n\n<li>Inteligentn\u00fd syst\u00e9m IVR umo\u017e\u0148uje inteligentn\u00e9 smerovanie hovorov<\/li>\n\n\n\n<li>Funkcia virtu\u00e1lneho asistenta rob\u00ed po\u010das hovorov pozn\u00e1mky na podporu poskytovania slu\u017eieb<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>RingEX je robustn\u00fd podnikov\u00fd telef\u00f3nny syst\u00e9m, ktor\u00fd je vhodn\u00fd pre ak\u00fdko\u013evek typ spolo\u010dnosti.\n <a href=\"https:\/\/www.g2.com\/products\/ringex\/reviews?qs=pros-and-cons\" target=\"_blank\" rel=\"noopener\">Pou\u017e\u00edvatelia sa<\/a> v\u0161ak <a href=\"https:\/\/www.g2.com\/products\/ringex\/reviews?qs=pros-and-cons\" target=\"_blank\" rel=\"noopener\">\u010dasto s\u0165a\u017euj\u00fa,<\/a> \u017ee z\u00e1kazn\u00edcka podpora spolo\u010dnosti nie je ide\u00e1lna.\nMajte tie\u017e na pam\u00e4ti, \u017ee ak chcete pln\u00fa funkcionalitu kontaktn\u00e9ho centra s n\u00e1strojmi na riadenie pracovnej sily a viackan\u00e1lovou podporou, budete si musie\u0165 vybra\u0165 rad\u0161ej produkt RingCX.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/the-ultime-call-center-solution-list\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"523\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13-1024x523.png\" alt=\"\" class=\"wp-image-211806\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13-1024x523.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13-300x153.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13-768x392.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13-1536x784.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13-1320x674.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13-760x388.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13-424x217.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13-200x102.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13-88x45.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/unnamed-13.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Softv\u00e9r IVR: v\u00e1\u0161 k\u013e\u00fa\u010d k zv\u00fd\u0161eniu spokojnosti z\u00e1kazn\u00edkov<\/h2>\n\n\n\n<p>V\u00fdber spr\u00e1vneho syst\u00e9mu IVR sa m\u00f4\u017ee na prv\u00fd poh\u013ead zda\u0165 ako v\u00fdzva, ale ak budete ma\u0165 na pam\u00e4ti nieko\u013eko k\u013e\u00fa\u010dov\u00fdch bodov, n\u00e1jdenie spr\u00e1vneho softv\u00e9ru pre va\u0161u spolo\u010dnos\u0165 by malo by\u0165 relat\u00edvne bezprobl\u00e9mov\u00fdm procesom.<\/p>\n\n\n\n<p>Po prv\u00e9, nezabudnite, \u017ee hoci je cena IVR samozrejme d\u00f4le\u017eit\u00e1, nie je to jedin\u00fd faktor, ktor\u00fd by mal ovplyvni\u0165 va\u0161e rozhodnutie.\nProdukt by mal by\u0165 pre va\u0161u firmu najvhodnej\u0161\u00ed, preto\u017ee budete chcie\u0165 ma\u0165 istotu, \u017ee sa na\u0148 m\u00f4\u017eete dlhodobo spo\u013eahn\u00fa\u0165. <\/p>\n\n\n\n<p>Najprv si stanovte svoje priority a ciele a potom vyberte platformu, ktor\u00e1 s nimi bude v s\u00falade. Aby ste <strong>si vybrali spr\u00e1vne, polo\u017ete <\/strong>si nasleduj\u00face ot\u00e1zky<strong>:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00e1 v\u0161etky integr\u00e1cie, ktor\u00e9 budete potrebova\u0165, ke\u010f va\u0161a spolo\u010dnos\u0165 porastie?  <\/li>\n\n\n\n<li>Chcete roz\u0161\u00edren\u00e9 funkcie, aby ste mohli upgradova\u0165 svoju pr\u00e9miov\u00fa ponuku?  <\/li>\n\n\n\n<li>M\u00e1te \u0161pecifick\u00e9 obchodn\u00e9 ciele, ktor\u00e9 si vy\u017eaduj\u00fa rie\u0161enie na mieru?  <\/li>\n<\/ul>\n\n\n\n<p>Ak va\u0161e vybran\u00e9 rie\u0161enie sp\u013a\u0148a v\u0161etky podmienky, na\u0161li ste v\u00ed\u0165aza.<\/p>\n\n\n\n<p>A ak e\u0161te nem\u00e1te ob\u013e\u00faben\u00fa aplik\u00e1ciu, <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">napl\u00e1nujte si demo e\u0161te dnes<\/a>.  <\/p>\n\n\n\n<p>CloudTalk m\u00f4\u017ee by\u0165 pr\u00e1ve ten softv\u00e9r, ktor\u00fd h\u013ead\u00e1te.<\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">\u010casto kladen\u00e9 ot\u00e1zky<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u010co je softv\u00e9r IVR?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Softv\u00e9r IVR je automatizovan\u00e1 technol\u00f3gia, ktor\u00fa podniky pou\u017e\u00edvaj\u00fa na riadenie vysok\u00e9ho po\u010dtu hovorov inteligentn\u00fdm presmerovan\u00edm volaj\u00facich na agentov.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ako funguje softv\u00e9r IVR?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>IVR prehr\u00e1va volaj\u00facemu vopred nahrat\u00fa spr\u00e1vu a pon\u00faka mu cel\u00fd rad mo\u017enost\u00ed.<br \/>\nVolaj\u00faci si potom vyberie preferovan\u00fa mo\u017enos\u0165 a v z\u00e1vislosti od odpovede m\u00f4\u017ee IVR prehra\u0165 \u010fal\u0161iu ponuku, presmerova\u0165 hovor na agenta z\u00e1kazn\u00edckeho servisu alebo poskytn\u00fa\u0165 volaj\u00facemu mo\u017enosti samoobsluhy. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ktor\u00e9 podniky m\u00f4\u017eu profitova\u0165 z pou\u017e\u00edvania IVR?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Ka\u017ed\u00e1 organiz\u00e1cia, \u010di u\u017e ve\u013ek\u00e1 alebo mal\u00e1, ktor\u00e1 sa denne zaober\u00e1 prich\u00e1dzaj\u00facimi hovormi, m\u00f4\u017ee ma\u0165 prospech zo zavedenia syst\u00e9mu IVR.<br \/>\nRie\u0161enia IVR s\u00fa vo v\u0161eobecnosti prisp\u00f4sobite\u013en\u00e9, tak\u017ee ich m\u00f4\u017eete prisp\u00f4sobi\u0165 vlastn\u00fdm obchodn\u00fdm potreb\u00e1m. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1714472683661\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u010co je pr\u00edkladom syst\u00e9mu IVR v praxi?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Ke\u010f zavol\u00e1te na linku technickej podpory spolo\u010dnosti, \u010dasto sa ozve automatick\u00e1 spr\u00e1va v tomto znen\u00ed:<br \/><em>&#8222;Vitajte v spolo\u010dnosti Classic Shoe Company.<br \/>\nVyberte si z nasleduj\u00facich mo\u017enost\u00ed: <\/em><br \/><em>Ak chcete zada\u0165 objedn\u00e1vku, stla\u010dte tla\u010didlo 1.<\/em><br \/><em>Ak sa chcete op\u00fdta\u0165 na existuj\u00facu objedn\u00e1vku, stla\u010dte tla\u010didlo 2.<\/em><br \/><em>Pre v\u0161etky ostatn\u00e9 ot\u00e1zky stla\u010dte 3<\/em>.&#8220;<br \/>Toto je IVR v akcii.<br \/>\nPrech\u00e1dza rozhodovac\u00edm stromom, k\u00fdm neur\u010d\u00ed, \u010di v\u00e1m pon\u00fakne samoobslu\u017en\u00e9 rie\u0161enie, alebo v\u00e1s presmeruje na \u017eiv\u00e9ho agenta. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1714472702076\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ko\u013eko stoj\u00ed rie\u0161enie IVR?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Na t\u00fato ot\u00e1zku neexistuje jednoduch\u00e1 odpove\u010f, preto\u017ee z\u00e1vis\u00ed od toho, ako je syst\u00e9m bohat\u00fd na funkcie.<br \/>\nV\u0161eobecne plat\u00ed, \u017ee telef\u00f3nne rie\u0161enia so syst\u00e9mami IVR stoja niekde v rozmedz\u00ed 25-70 USD na pou\u017e\u00edvate\u013ea a mesiac.<br \/>\n\u0160pi\u010dkov\u00e9 rie\u0161enia v\u0161ak m\u00f4\u017eu dosiahnu\u0165 a\u017e 220 USD na pou\u017e\u00edvate\u013ea mesa\u010dne alebo aj viac.  <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Glob\u00e1lny trh so softv\u00e9rom IVR mal v roku 2023 hodnotu viac ako 4,5 miliardy USD. Necel\u00e9 dve tretiny spolo\u010dnost\u00ed, ktor\u00e9&#8230;<\/p>\n","protected":false},"author":126,"featured_media":286757,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-232304","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/232304","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/users\/126"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/comments?post=232304"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/232304\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media\/286757"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media?parent=232304"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/categories?post=232304"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/tags?post=232304"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}