{"id":232089,"date":"2024-08-01T13:41:30","date_gmt":"2024-08-01T11:41:30","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/co-je-hostovane-kontaktne-centrum-vyhody-a-klucove-funkcie\/"},"modified":"2024-08-13T11:11:51","modified_gmt":"2024-08-13T09:11:51","slug":"co-je-hostovane-kontaktne-centrum-vyhody-a-klucove-funkcie","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/co-je-hostovane-kontaktne-centrum-vyhody-a-klucove-funkcie\/","title":{"rendered":"\u010co je hostovan\u00e9 kontaktn\u00e9 centrum? + V\u00fdhody a k\u013e\u00fa\u010dov\u00e9 funkcie"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Hostovan\u00e9 kontaktn\u00e9 centrum: \u010co to je, ako to funguje a pre\u010do by ste ho mohli chcie\u0165?<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/demo\/\" style=\"border-radius:3px\">KONTAKTUJTE PREDAJ<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/signup\/\" style=\"border-radius:3px\">VYSK\u00da\u0160A\u0164 ZDARMA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-1024x576.png\" alt=\"\" class=\"wp-image-209316\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-2048x1152.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-1920x1080.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/blog-illustration-3-88x50.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-black-color has-text-color has-medium-font-size\">Hostovan\u00e9 rie\u0161enie kontaktn\u00e9ho centra d\u00e1va z\u00e1kazn\u00edkom to, \u010do chc\u00fa: <a href=\"https:\/\/www.zendesk.co.uk\/blog\/customer-service-statistics\/#omnichannel\" target=\"_blank\" rel=\"noopener\">Viacero kan\u00e1lov podpory<\/a>, r\u00fdchle reakcie a personalizovan\u00e9 sk\u00fasenosti.\nA z\u00e1rove\u0148 zefekt\u00edv\u0148uje pracovn\u00e9 postupy a \u0161etr\u00ed peniaze va\u0161ej firmy. <\/p>\n\n\n\n<p>\u010co sa t\u00fdka miestneho telef\u00f3nneho syst\u00e9mu?\nJednoducho nedok\u00e1\u017ee dr\u017ea\u0165 krok.   <\/p>\n\n\n\n<p>Ak sa vzd\u00e1te lok\u00e1lneho syst\u00e9mu a nahrad\u00edte ho hostovan\u00fdm rie\u0161en\u00edm, m\u00f4\u017eete zv\u00fd\u0161i\u0165 efektivitu kontaktn\u00e9ho centra a ur\u00fdchli\u0165 glob\u00e1lny \u00faspech.\nAle po\u010dkajte, trochu tu predbiehame.   <\/p>\n\n\n\n<p>\u010co presne je hostovan\u00e9 kontaktn\u00e9 centrum?\nAk\u00e9 s\u00fa jeho v\u00fdhody a funkcie?\nPo\u010fme si to rozobra\u0165, aby sme v\u00e1m pomohli rozhodn\u00fa\u0165 sa, \u010di prejs\u0165 na in\u00fa slu\u017ebu.  <\/p>\n\n\n\n<p><strong>K\u013e\u00fa\u010dov\u00e9 poznatky:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hostovan\u00e9 kontaktn\u00e9 centrum je umiestnen\u00e9 a spravovan\u00e9 poskytovate\u013eom tretej strany, zatia\u013e \u010do lok\u00e1lne rie\u0161enie je umiestnen\u00e9 vo fyzick\u00fdch priestoroch va\u0161ej firmy.<\/li>\n\n\n\n<li>Hostovan\u00e9 kontaktn\u00e9 centr\u00e1 s\u00fa n\u00e1kladovo efekt\u00edvne, \u0161k\u00e1lovate\u013en\u00e9, \u013eahko sa integruj\u00fa a maj\u00fa pokro\u010dil\u00e9 funkcie.<\/li>\n\n\n\n<li>Pri v\u00fdbere hostovanej slu\u017eby kontaktn\u00e9ho centra mus\u00edte zv\u00e1\u017ei\u0165 funkcie, cenov\u00e9 pl\u00e1ny, bezpe\u010dnos\u0165 a z\u00e1kazn\u00edcku podporu.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u010co je hostovan\u00e9 kontaktn\u00e9 centrum?<\/h2>\n\n\n\n<p>Hostovan\u00e9 kontaktn\u00e9 centrum je komunika\u010dn\u00e9 rie\u0161enie, v ktorom je v\u0161etok hardv\u00e9r a softv\u00e9r umiestnen\u00fd mimo lokality u poskytovate\u013ea tretej strany.\nM\u00f4\u017ee to by\u0165 na fyzickom mieste poskytovate\u013ea alebo, \u010do je typickej\u0161ie, v cloude.   <\/p>\n\n\n\n<p>Hlavn\u00fdm cie\u013eom hostovan\u00e9ho kontaktn\u00e9ho centra alebo <a href=\"https:\/\/test-staging.cloudtalk.io\/hosted-call-center-solution\/\">hostovan\u00e9ho call centra<\/a> je poskytn\u00fa\u0165 podnikom n\u00e1kladovo efekt\u00edvnu, bezpe\u010dn\u00fa a funk\u010dne bohat\u00fa komunik\u00e1ciu so z\u00e1kazn\u00edkmi.  <\/p>\n\n\n\n<p>Potrebujete si osvie\u017ei\u0165 inform\u00e1cie o <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/contact-center-vs-call-center-the-ultimate-comparison\/\">kontaktnom centre a call centre<\/a>?\nKontaktn\u00e9 centrum poskytuje v\u0161esmerov\u00fa z\u00e1kazn\u00edcku podporu prostredn\u00edctvom viacer\u00fdch kan\u00e1lov vr\u00e1tane telef\u00f3nu, soci\u00e1lnych m\u00e9di\u00ed, e-mailu a \u017eiv\u00e9ho chatu.\nCall centrum poskytuje len telefonick\u00fa podporu.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ako funguje hostovan\u00e9 kontaktn\u00e9 centrum<\/h3>\n\n\n\n<p>V pr\u00edpade hostovan\u00e9ho rie\u0161enia kontaktn\u00e9ho centra plat\u00edte predplatn\u00e9 poskytovate\u013eovi tretej strany, ktor\u00fd v\u00e1m potom poskytne pr\u00edstup k potrebn\u00e9mu hardv\u00e9ru a softv\u00e9ru.\nPoskytovate\u013e je zodpovedn\u00fd za aktualiz\u00e1ciu a \u00fadr\u017ebu rie\u0161enia, \u010d\u00edm v\u00e1m tieto starosti odpadaj\u00fa. <\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Objavte najlep\u0161\u00edch poskytovate\u013eov softv\u00e9ru pre kontaktn\u00e9 centr\u00e1, ktor\u00ed zodpovedaj\u00fa optimaliz\u00e1cii va\u0161ich procesov.<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"635\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/\/eBook-top-contact-center-providers.svg\" alt=\"\" class=\"wp-image-177212\" style=\"object-fit:cover\"\/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/top-contact-center-software\/\">\u010c\u00edtajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Miestne vs. hostovan\u00e9 kontaktn\u00e9 centr\u00e1: Z\u00e1kladn\u00e9 rozdiely<\/h2>\n\n\n\n<p>Miestne kontaktn\u00e9 centrum je centrum, ktor\u00e9 sa nach\u00e1dza vo va\u0161ich fyzick\u00fdch priestoroch a je spravovan\u00e9 va\u0161ou spolo\u010dnos\u0165ou.\nHostovan\u00e9 kontaktn\u00e9 centrum je umiestnen\u00e9 (hardv\u00e9r, softv\u00e9r a infra\u0161trukt\u00fara) mimo lokality. <\/p>\n\n\n\n<p>Tu je tabu\u013eka, v ktorej s\u00fa zhrnut\u00e9 <strong>hlavn\u00e9 rozdiely<\/strong>:<\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"On-Premises;Contact;Center\">\n<p><strong><strong>Miestne kontaktn\u00e9 centrum<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Hosted;Contact;Center\">\n<p><strong><strong>Hostovan\u00e9 kontaktn\u00e9 centrum<\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Po\u010diato\u010dn\u00e9 n\u00e1klady<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Podniky s vysok\u00fdm podielom musia nakupova\u0165 drah\u00fd hardv\u00e9r, softv\u00e9r a licencie, ako aj person\u00e1l na ich in\u0161tal\u00e1ciu a konfigur\u00e1ciu.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Potrebujete len zariadenia VoIP, mesa\u010dn\u00e9 predplatn\u00e9 a pripojenie na internet.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Nastavenie<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u010casovo n\u00e1ro\u010dn\u00e9 nastavenie a nasadenie, ktor\u00e9 m\u00f4\u017ee trva\u0165 t\u00fd\u017edne.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Jednoduch\u00e9 nastavenie a nasadenie, o ktor\u00e9 sa postar\u00e1 v\u00e1\u0161 poskytovate\u013e &#8211; m\u00f4\u017eete ho spusti\u0165 v priebehu nieko\u013ek\u00fdch hod\u00edn.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>N\u00e1klady na dlhodob\u00fa \u00fadr\u017ebu<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Vysok\u00fd hardv\u00e9r sa mus\u00ed udr\u017eiava\u0165 a aktualizova\u0165 ru\u010dne.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Za \u00fadr\u017ebu, aktualiz\u00e1cie a opravy s\u00fa zodpovedn\u00ed poskytovatelia s n\u00edzkou \u00farov\u0148ou zabezpe\u010denia.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Vlastnosti<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Len z\u00e1kladn\u00e9 funkcie volania.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Pokro\u010dil\u00e9, modern\u00e9 funkcie volania.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>\u0160k\u00e1lovate\u013enos\u0165<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u0164a\u017eko sa \u0161k\u00e1luje.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Jednoduch\u00e9 \u0161k\u00e1lovanie.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Integr\u00e1cie<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u0164a\u017ek\u00e1 integr\u00e1cia s modern\u00fdmi podnikov\u00fdmi aplik\u00e1ciami.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>M\u00f4\u017ee sa nat\u00edvne integrova\u0165 so \u0161irokou \u0161k\u00e1lou aplik\u00e1ci\u00ed.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">V\u00fdhody hostovan\u00e9ho kontaktn\u00e9ho centra<\/h2>\n\n\n\n<p>Po\u010fme sa hlb\u0161ie pozrie\u0165 na v\u00fdhody pou\u017e\u00edvania hostovan\u00e9ho rie\u0161enia kontaktn\u00e9ho centra.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Zn\u00ed\u017eenie prev\u00e1dzkov\u00fdch n\u00e1kladov<\/h3>\n\n\n\n<p>Hostovan\u00e9 kontaktn\u00e9 centr\u00e1 m\u00f4\u017eu v\u00fdrazne zn\u00ed\u017ei\u0165 va\u0161e po\u010diato\u010dn\u00e9 invest\u00edcie, preto\u017ee nie je potrebn\u00e9 kupova\u0165 drah\u00fd hardv\u00e9r ani naj\u00edma\u0165 odborn\u00edkov na jeho in\u0161tal\u00e1ciu.\nA bez hardv\u00e9ru, ktor\u00fd by bolo potrebn\u00e9 udr\u017eiava\u0165, v\u00e1m nevznikaj\u00fa s\u00favisiace n\u00e1klady na \u00fa\u010dty za energie, serverovne, aktualiz\u00e1cie, opravy a v\u0161etky ostatn\u00e9 re\u017eijn\u00e9 n\u00e1klady, ktor\u00e9 za\u0165a\u017euj\u00fa v\u00e1\u0161 rozpo\u010det. <\/p>\n\n\n\n<p>Hostovan\u00e9 kontaktn\u00e9 centr\u00e1 navy\u0161e podporuj\u00fa pr\u00e1cu na dia\u013eku.\nNielen\u017ee je lacnej\u0161ie zamestn\u00e1va\u0165 vzdialen\u00fdch zamestnancov, ale nevznikaj\u00fa v\u00e1m ani \u010fal\u0161ie re\u017eijn\u00e9 n\u00e1klady, ako napr\u00edklad \u010fal\u0161ie kancel\u00e1rske priestory, vybavenie a slu\u017eby. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Zvy\u0161ovanie a zni\u017eovanie pod\u013ea potreby<\/h3>\n\n\n\n<p>Roz\u0161irovanie a zni\u017eovanie po\u010dtu pou\u017e\u00edvate\u013eov star\u0161ieho syst\u00e9mu je riskantn\u00e9.\nAk chcete prija\u0165 viac zamestnancov, prida\u0165 nov\u00e9 funkcie alebo expandova\u0165 na glob\u00e1lne trhy, mus\u00edte vykona\u0165 n\u00e1kladn\u00e9 a zlo\u017eit\u00e9 zmeny infra\u0161trukt\u00fary.\nA ak chcete syst\u00e9m zmen\u0161i\u0165, m\u00f4\u017eu v\u00e1m zosta\u0165 nevyu\u017eit\u00e9 zdroje.    <\/p>\n\n\n\n<p>V\u010faka hostovan\u00e9mu syst\u00e9mu m\u00f4\u017eete prid\u00e1va\u0165 a odobera\u0165 nov\u00fdch pou\u017e\u00edvate\u013eov a funkcie, aby ste splnili okam\u017eit\u00e9 po\u017eiadavky a dosiahli udr\u017eate\u013en\u00fd, dokonca glob\u00e1lny rast.  <\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/planradar-customer-story-2\/\">Partnerstvo spolo\u010dnosti PlanRadar so spolo\u010dnos\u0165ou CloudTalk<\/a> je skvel\u00fdm pr\u00edkladom toho, ako to m\u00f4\u017ee pom\u00f4c\u0165 dosiahnu\u0165 hostovan\u00e9 rie\u0161enie.  <\/p>\n\n\n\n<p>Spolo\u010dnos\u0165 PlanRadar si r\u00fdchlo uvedomila, \u017ee <strong>&#8222;nutne potrebuje spo\u013eahliv\u00e9 a flexibiln\u00e9 rie\u0161enie VoIP, ktor\u00e9 by zvl\u00e1dlo po\u017eiadavky na medzin\u00e1rodn\u00fa komunik\u00e1ciu [their] <\/strong>&#8222;.  <\/p>\n\n\n\n<p>Preto vymenili svoj star\u0161\u00ed syst\u00e9m VoIP za CloudTalk a vyu\u017eili ponuku 160+ medzin\u00e1rodn\u00fdch telef\u00f3nnych \u010d\u00edsel spolu s r\u00fdchlym prenosom \u010d\u00edsla a zjednodu\u0161en\u00fdm z\u00edskavan\u00edm \u010d\u00edsel.<\/p>\n\n\n\n<p>V\u00fdsledkom bolo <strong>70 % zv\u00fd\u0161enie efektivity vybavovania hovorov<\/strong> a v roku 2023 vybavenie 144 652 hovorov s pou\u017eit\u00edm 585 medzin\u00e1rodn\u00fdch \u010d\u00edsel. <strong>To predstavuje n\u00e1rast o 122,14 %<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Jednoduch\u0161ia integr\u00e1cia s existuj\u00facimi n\u00e1strojmi<\/h3>\n\n\n\n<p>Pokusy o integr\u00e1ciu star\u0161\u00edch syst\u00e9mov s in\u00fdmi n\u00e1strojmi m\u00f4\u017eu vies\u0165 k strate \u00fadajov, po\u0161kodeniu, bezpe\u010dnostn\u00fdm zranite\u013enostiam, v\u00fdpadkom a mnoh\u00fdm \u010fal\u0161\u00edm rizik\u00e1m.<\/p>\n\n\n\n<p>Na druhej strane, cloudov\u00e9 telef\u00f3nne syst\u00e9my s\u00fa vytvoren\u00e9 na integr\u00e1ciu.\nMnoh\u00ed poskytovatelia &#8211; vr\u00e1tane CloudTalk &#8211; pon\u00fakaj\u00fa nat\u00edvnu <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/integrovany-softver-pre-call-centra\/\">integr\u00e1ciu s podnikov\u00fdmi n\u00e1strojmi<\/a> vr\u00e1tane v\u00e1\u0161ho CRM.   <\/p>\n\n\n\n<p>M\u00f4\u017eete tak prepoji\u0165 \u00fadaje o z\u00e1kazn\u00edkoch s telef\u00f3nnym syst\u00e9mom a umo\u017eni\u0165 agentom poskytova\u0165 personalizovan\u00e9 slu\u017eby.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Pr\u00edstup k \u0161ir\u0161iemu rozsahu funkci\u00ed<\/h3>\n\n\n\n<p>Miestne syst\u00e9my m\u00f4\u017eu zvy\u010dajne poskytova\u0165 len z\u00e1kladn\u00e9 funkcie volania.\nNa druhej strane, hostovan\u00e9 rie\u0161enia kontaktn\u00fdch centier s\u00fa vybaven\u00e9 sofistikovan\u00fdmi funkciami, ktor\u00e9 zvy\u0161uj\u00fa r\u00fdchlos\u0165, efektivitu a kvalitu interakcie so z\u00e1kazn\u00edkmi.   <\/p>\n\n\n\n<p>Tieto funkcie zah\u0155\u0148aj\u00fa napr\u00edklad inteligentn\u00e9 IVR, prisp\u00f4sobite\u013en\u00e9 smerovanie a zabudovan\u00fa analytiku.\nM\u00e1te z\u00e1ujem?\nPo\u010fme si o t\u00fdchto funkci\u00e1ch pohovori\u0165 podrobnej\u0161ie.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Povinn\u00e9 funkcie hostovan\u00e9ho kontaktn\u00e9ho centra<\/h2>\n\n\n\n<p>Na ak\u00e9 z\u00e1kladn\u00e9 funkcie by ste si mali d\u00e1va\u0165 pozor pri v\u00fdbere hostovan\u00e9ho rie\u0161enia kontaktn\u00e9ho centra?<\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Objavte 12 k\u013e\u00fa\u010dov\u00fdch funkci\u00ed, ktor\u00e9 m\u00e1 ka\u017ed\u00fd hodnotn\u00fd softv\u00e9r call centra ako s\u00fa\u010das\u0165 svojho bal\u00edka.<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"642\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/\/eBook-Must-have-features.svg\" alt=\"\" class=\"wp-image-177200\" style=\"object-fit:cover\"\/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/12-features-ebook\/\">\u010c\u00edtajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Interakt\u00edvne hlasov\u00e9 menu(IVR)<\/h3>\n\n\n\n<p>Interakt\u00edvna hlasov\u00e1 odozva je automatizovan\u00fd syst\u00e9m, ktor\u00fd komunikuje so z\u00e1kazn\u00edkmi a pom\u00e1ha ich nasmerova\u0165 na spr\u00e1vne oddelenie.  <\/p>\n\n\n\n<p>IVR zlep\u0161uj\u00fa smerovanie hovorov, skracuj\u00fa priemern\u00fa d\u013a\u017eku hovoru o <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/co-je-interaktivna-hlasova-odozva-ivrvyhody-a-nastavenie\/\">40 %<\/a> a zvy\u0161uj\u00fa spokojnos\u0165 z\u00e1kazn\u00edkov.\nVolaj\u00faci m\u00f4\u017eu do syst\u00e9mu zada\u0165 d\u00f4vod svojho volania a v priebehu nieko\u013ek\u00fdch sek\u00fand s\u00fa presmerovan\u00ed na spr\u00e1vne oddelenie &#8211; bez frustruj\u00faceho presmerovania hovoru alebo opakovan\u00e9ho vysvet\u013eovania. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">N\u00e1vrh\u00e1r toku hovorov<\/h3>\n\n\n\n<p>N\u00e1vrh\u00e1r toku hovorov je interakt\u00edvny n\u00e1stroj kontaktn\u00e9ho centra, ktor\u00fd umo\u017e\u0148uje vytv\u00e1ra\u0165 vlastn\u00e9 toky hovorov.\nNa z\u00e1klade inform\u00e1ci\u00ed o va\u0161ich z\u00e1kazn\u00edkoch m\u00f4\u017eete vytvori\u0165 cestu prich\u00e1dzaj\u00faceho hovoru, ktor\u00e1 je optimalizovan\u00e1 pre nich &#8211; a pre va\u0161u firmu.   <\/p>\n\n\n\n<p>N\u00e1vrh\u00e1r toku hovorov CloudTalk m\u00e1 20 r\u00f4znych mo\u017enost\u00ed smerovania.\nM\u00f4\u017eete tak vytv\u00e1ra\u0165 konzistentn\u00e9 a spo\u013eahliv\u00e9 sk\u00fasenosti, ktor\u00e9 ur\u00fdch\u013euj\u00fa rie\u0161enie probl\u00e9mov a zvy\u0161uj\u00fa spokojnos\u0165. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Medzin\u00e1rodn\u00e9 telef\u00f3nne \u010d\u00edsla<\/h3>\n\n\n\n<p>Medzin\u00e1rodn\u00e9 \u010d\u00edsla v\u00e1m pom\u00f4\u017eu z\u00edska\u0165 si d\u00f4veru z\u00e1kazn\u00edkov a vytvori\u0165 si miestnu identitu &#8211; aj ke\u010f s\u00eddlite na druhom konci sveta.\nNavy\u0161e zni\u017euj\u00fa poplatky za medzin\u00e1rodn\u00e9 volania. <\/p>\n\n\n\n<p>Pri <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/konecne-porovnanie-rieseni-call-centra-pre-rok-2024\/\">v\u00fdbere rie\u0161enia call centra<\/a> si vyberte poskytovate\u013ea, ktor\u00fd pon\u00faka ve\u013ea medzin\u00e1rodn\u00fdch \u010d\u00edsel.\nUistite sa, \u017ee pokr\u00fdva krajiny, ktor\u00e9 v s\u00fa\u010dasnosti obsluhujete, ako aj v\u0161etky krajiny, do ktor\u00fdch chcete expandova\u0165.   <\/p>\n\n\n\n<p>So slu\u017ebou CloudTalk a jej najlep\u0161\u00edmi medzin\u00e1rodn\u00fdmi \u010d\u00edslami na trhu 160+ na podporu v\u00e1\u0161ho glob\u00e1lneho rastu nem\u00f4\u017eete urobi\u0165 chybu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Monitorovanie hovorov<\/h3>\n\n\n\n<p>Funkcie monitorovania hovorov umo\u017e\u0148uj\u00fa mana\u017e\u00e9rom a nadriaden\u00fdm po\u010d\u00fava\u0165 \u017eiv\u00e9 hovory a pon\u00faka\u0165 agentom podporu.  <\/p>\n\n\n\n<p>Tri hlavn\u00e9 funkcie monitorovania hovorov, na ktor\u00e9 si treba d\u00e1va\u0165 pozor:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Po\u010d\u00favanie hovorov: <\/strong>Nadriaden\u00ed m\u00f4\u017eu po\u010d\u00fava\u0165 hovory agentov, aby vyhodnotili ich v\u00fdkon a identifikovali mo\u017enosti \u0161kolenia.<\/li>\n\n\n\n<li><strong>Volajte \u0161epotom: <\/strong>Ved\u00faci sa m\u00f4\u017eu pripoji\u0165 k hovoru a pon\u00faknu\u0165 podporu agentom bez toho, aby to z\u00e1kazn\u00edk po\u010dul, \u010do ur\u00fdch\u013euje rie\u0161enie probl\u00e9mov.<\/li>\n\n\n\n<li><strong>Volajte bar\u00e1\u017e: <\/strong>Nadriaden\u00ed sa m\u00f4\u017eu zapoji\u0165 do \u017eiv\u00fdch hovorov a hovori\u0165 so z\u00e1kazn\u00edkom sami, \u010d\u00edm sa zabr\u00e1ni tomu, aby sa hovory zvrtli, a zv\u00fd\u0161i sa spokojnos\u0165.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Prisp\u00f4sobite\u013en\u00e9 smerovanie hovorov<\/h3>\n\n\n\n<p>Efekt\u00edvne smerovanie hovorov optimalizuje va\u0161e zdroje.\nZabezpe\u010duje, aby sa hovory dostali na spr\u00e1vne miesto ur\u010denia \u010do najefekt\u00edvnej\u0161ie, pri\u010dom zabra\u0148uje vzniku \u00fazkych miest a vyrovn\u00e1va distrib\u00faciu hovorov.   <\/p>\n\n\n\n<p>Najlep\u0161ie hostovan\u00e9 slu\u017eby call centra pon\u00fakaj\u00fa cel\u00fd rad mo\u017enost\u00ed smerovania hovorov vr\u00e1tane:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Smerovanie zalo\u017een\u00e9 na odbornostiach<\/li>\n\n\n\n<li>Pevn\u00e9 smerovanie objedn\u00e1vok<\/li>\n\n\n\n<li>Okr\u00fahle smerovanie<\/li>\n\n\n\n<li>Percentu\u00e1lne smerovanie<\/li>\n\n\n\n<li>Inteligentn\u00e9 smerovanie na z\u00e1klade volaj\u00faceho<\/li>\n<\/ul>\n\n\n\n<p>Sna\u017ete sa n\u00e1js\u0165 rie\u0161enie, ktor\u00e9 pon\u00faka maxim\u00e1lnu prisp\u00f4sobite\u013enos\u0165 t\u00fdm, \u017ee v\u00e1m umo\u017e\u0148uje smerova\u0165 pod\u013ea vlastn\u00fdch pravidiel.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Nahr\u00e1vanie a prepis hovorov<\/h3>\n\n\n\n<p>Poskytovatelia hostovan\u00fdch kontaktn\u00fdch centier bezpe\u010dne zaznamen\u00e1vaj\u00fa a ukladaj\u00fa va\u0161e hovory, aby ste k nim mali nesk\u00f4r pr\u00edstup na \u00fa\u010dely hodnotenia, \u0161kolenia a dodr\u017eiavania predpisov.  <\/p>\n\n\n\n<p>Samozrejme, prech\u00e1dzanie nahr\u00e1vok m\u00f4\u017ee by\u0165 neefekt\u00edvne, ak h\u013ead\u00e1te nie\u010do konkr\u00e9tne.\nRie\u0161enia VoIP s umelou inteligenciou dok\u00e1\u017eu prepisova\u0165 va\u0161e hovory do textu, \u010do v\u00e1m umo\u017en\u00ed jednoducho skenova\u0165 prepis a n\u00e1js\u0165 potrebn\u00e9 inform\u00e1cie.\nNavy\u0161e dok\u00e1\u017eu automaticky exportova\u0165 prepisy hovorov do va\u0161ich integrovan\u00fdch n\u00e1strojov.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Power Dialer<\/h3>\n\n\n\n<p>Power dialery s\u00fa automatizovan\u00e9 syst\u00e9my vyt\u00e1\u010dania, ktor\u00e9 m\u00f4\u017eu agenti vyu\u017ei\u0165 na zlep\u0161enie kampan\u00ed s ve\u013ek\u00fdm po\u010dtom hovorov.  <\/p>\n\n\n\n<p>Automaticky vyt\u00e1\u010daj\u00fa \u010d\u00edsla za v\u00e1s, \u010d\u00edm eliminuj\u00fa manu\u00e1lne vyt\u00e1\u010danie a poskytuj\u00fa agentom viac \u010dasu na spracovanie inform\u00e1ci\u00ed o z\u00e1kazn\u00edkoch a s\u00fastredenie sa na strat\u00e9giu predaja.<\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/best-dialers-for-call-centers\/\">Najlep\u0161ie dialery pre call centr\u00e1<\/a> pom\u00f4\u017eu va\u0161im agentom oslovi\u0165 ka\u017ed\u00fd de\u0148 trikr\u00e1t viac potenci\u00e1lnych z\u00e1kazn\u00edkov.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Automatiz\u00e1cia pracovn\u00fdch postupov<\/h3>\n\n\n\n<p>Hostovan\u00e9 slu\u017eby kontaktn\u00e9ho centra poskytuj\u00fa funkcie, ktor\u00e9 automatizuj\u00fa \u010dasovo n\u00e1ro\u010dn\u00e9, opakuj\u00face sa \u00falohy, ktor\u00e9 m\u00f4\u017eu zni\u017eova\u0165 produktivitu a frustrova\u0165 va\u0161ich agentov.  <\/p>\n\n\n\n<p>Vezmite si napr\u00edklad manu\u00e1lne zad\u00e1vanie \u00fadajov.\nOkrem toho, \u017ee je to zd\u013ahav\u00e9 a \u010dasovo n\u00e1ro\u010dn\u00e9, \u013eudsk\u00e9 chyby pri ru\u010dnom zad\u00e1van\u00ed \u00fadajov zhor\u0161uj\u00fa kvalitu va\u0161ich \u00fadajov a n\u00e1sledne aj va\u0161e poznatky.   <\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/co-je-automatizacia-pracovnych-postupov-v-cloude-cloudtalk\/\">Automatiz\u00e1cia pracovn\u00fdch postupov <\/a>eliminuje manu\u00e1lne zad\u00e1vanie \u00fadajov s cie\u013eom zv\u00fd\u0161i\u0165 produktivitu, kvalitu \u00fadajov a spokojnos\u0165 zamestnancov.\nMedzi \u010fal\u0161ie mo\u017en\u00e9 automatiz\u00e1cie patria pracovn\u00e9 \u010dinnosti po hovore, prepisy, n\u00e1sledn\u00e9 opatrenia a vytv\u00e1ranie l\u00edstkov. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Zabudovan\u00e1 analytika<\/h3>\n\n\n\n<p>Hostovan\u00e9 rie\u0161enia kontaktn\u00fdch centier zhroma\u017e\u010fuj\u00fa \u00fadaje v re\u00e1lnom \u010dase, ktor\u00e9 m\u00f4\u017eete pou\u017ei\u0165 na prij\u00edmanie strategick\u00fdch rozhodnut\u00ed zalo\u017een\u00fdch na \u00fadajoch.  <\/p>\n\n\n\n<p>Pomocou slu\u017eby CloudTalk m\u00f4\u017eete zobrazi\u0165 cel\u00fd rad ukazovate\u013eov vr\u00e1tane:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Celkov\u00fd po\u010det hovorov<\/li>\n\n\n\n<li>Celkov\u00fd po\u010det prijat\u00fdch hovorov<\/li>\n\n\n\n<li>Priemern\u00fd \u010das hovoru<\/li>\n\n\n\n<li>Po\u010det zme\u0161kan\u00fdch hovorov<\/li>\n\n\n\n<li>\u00daspe\u0161nos\u0165 odch\u00e1dzaj\u00facich hovorov<\/li>\n\n\n\n<li>Priemern\u00fd \u010das odpovede<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"872\" height=\"702\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-analytics-atf.png\" alt=\"\" class=\"wp-image-185276\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-analytics-atf.png 872w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-analytics-atf-300x242.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-analytics-atf-768x618.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-analytics-atf-532x428.png 532w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-analytics-atf-424x341.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-analytics-atf-140x113.png 140w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-analytics-atf-88x71.png 88w\" sizes=\"auto, (max-width: 872px) 100vw, 872px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Integr\u00e1cie CRM<\/h3>\n\n\n\n<p>Integrovan\u00fd syst\u00e9m CRM a telef\u00f3nny syst\u00e9m centralizuje \u00fadaje a funkcie, zefekt\u00edv\u0148uje pracovn\u00e9 postupy a umo\u017e\u0148uje agentom poskytova\u0165 lep\u0161ie slu\u017eby z\u00e1kazn\u00edkom.\nH\u013eadajte preto rie\u0161enie, ktor\u00e9 pon\u00faka integr\u00e1ciu s existuj\u00facim syst\u00e9mom CRM na jedno kliknutie.   <\/p>\n\n\n\n<p>V\u00e4\u010d\u0161ina poskytovate\u013eov sa integruje s popul\u00e1rnymi syst\u00e9mami CRM, ako s\u00fa Salesforce, HubSpot a Zoho.\nAk v\u0161ak pou\u017e\u00edvate in\u00fd CRM, napr\u00edklad Onpipeline alebo Kommo, dvakr\u00e1t si overte, \u010di ho poskytovate\u013e podporuje. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u010co e\u0161te treba zv\u00e1\u017ei\u0165 pri v\u00fdbere poskytovate\u013ea hostovan\u00e9ho kontaktn\u00e9ho centra<\/h2>\n\n\n\n<p>\u010co okrem funkci\u00ed by ste mali ma\u0165 na pam\u00e4ti pri h\u013eadan\u00ed hostovan\u00e9ho softv\u00e9ru kontaktn\u00e9ho centra?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Cenov\u00e9 pl\u00e1ny<\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/hosted-phone-system-pricing\/\">Cenov\u00e9<\/a> pl\u00e1ny <a href=\"https:\/\/test-staging.cloudtalk.io\/hosted-phone-system-pricing\/\">hostovan\u00e9ho telef\u00f3nneho syst\u00e9mu<\/a> sa v\u00fdrazne l\u00ed\u0161ia, preto si mus\u00edte stanovi\u0165 jasn\u00fd rozpo\u010det.\nJe tie\u017e rozumn\u00e9 zostavi\u0165 si zoznam v\u0161etk\u00fdch funkci\u00ed, ktor\u00e9 budete potrebova\u0165, preto\u017ee v\u00e4\u010d\u0161ina poskytovate\u013eov m\u00e1 tri alebo \u0161tyri r\u00f4zne pl\u00e1ny. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Bezpe\u010dnos\u0165 a dodr\u017eiavanie predpisov<\/h3>\n\n\n\n<p>Trikr\u00e1t skontrolujte bezpe\u010dnostn\u00e9 opatrenia, ktor\u00e9 zaviedol v\u00e1\u0161 poskytovate\u013e.\nCloudTalk zabezpe\u010duje va\u0161e \u00fadaje pomocou cel\u00e9ho radu pr\u00edsnych kybernetick\u00fdch bezpe\u010dnostn\u00fdch opatren\u00ed: \u0161ifrovanie end-to-end, viacfaktorov\u00e9 overovanie, glob\u00e1lne d\u00e1tov\u00e9 centr\u00e1, penetra\u010dn\u00e9 testovanie, pravideln\u00e9 opravy\/aktualiz\u00e1cie softv\u00e9ru a \u010fal\u0161ie.   <\/p>\n\n\n\n<p>Nezabudnite ani na dodr\u017eiavanie predpisov.\nSkontrolujte, \u010di je va\u0161e rie\u0161enie v s\u00falade s priemyseln\u00fdmi predpismi, ako s\u00fa STIR\/SHAKEN a MAN. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Spo\u013eahliv\u00e1 pomoc a z\u00e1kazn\u00edcka podpora<\/h3>\n\n\n\n<p>Overte si, \u010di poskytovate\u013e pon\u00faka dostupn\u00fa a pohotov\u00fa podporu t\u00fdm, \u017ee odpoviete na nasleduj\u00face ot\u00e1zky:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dostupnos\u0165: <\/strong>M\u00f4\u017eete z\u00edska\u0165 podporu nepretr\u017eite, alebo je to na b\u00e1ze 24\/5?<\/li>\n\n\n\n<li><strong>Pr\u00edstupnos\u0165:<\/strong> Na ak\u00fdch platform\u00e1ch m\u00e1te pr\u00edstup k podpore?\nExistuj\u00fa mo\u017enosti samoobsluhy? <\/li>\n\n\n\n<li><strong>V\u010dasnos\u0165: <\/strong>Ako r\u00fdchlo reaguje podpora?\nPre porovnanie, priemern\u00fd \u010das odozvy spolo\u010dnosti CloudTalk je menej ako jedna min\u00fata. <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Zn\u00ed\u017eenie n\u00e1kladov a zv\u00fd\u0161enie produktivity pomocou hostovan\u00e9ho kontaktn\u00e9ho centra<\/h2>\n\n\n\n<p>S hostovan\u00fdm kontaktn\u00fdm centrom prenesiete svoj komunika\u010dn\u00fd softv\u00e9r do cloudu bez n\u00e1kladn\u00fdch a \u010dasovo n\u00e1ro\u010dn\u00fdch probl\u00e9mov s nastaven\u00edm a \u00fadr\u017ebou.  <\/p>\n\n\n\n<p>Nielen\u017ee to zni\u017euje kr\u00e1tkodob\u00e9 a dlhodob\u00e9 n\u00e1klady, ale umo\u017e\u0148uje to agentom vyu\u017e\u00edva\u0165 bohat\u00e9 funkcie a automatiz\u00e1ciu pracovn\u00fdch postupov, ktor\u00e9 zvy\u0161uj\u00fa produktivitu.  <\/p>\n\n\n\n<p>Chcete za\u010da\u0165?<\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#DFF0F6\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Kontaktujte n\u00e1\u0161 priate\u013esk\u00fd predajn\u00fd t\u00edm a dozviete sa viac.<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"394\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/\/alternative-pages-illustration4.svg\" alt=\"\" class=\"wp-image-201222\"\/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontaktujte sales<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">\u010casto kladen\u00e9 ot\u00e1zky t\u00fdkaj\u00face sa hostovan\u00e9ho kontaktn\u00e9ho centra<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Kto by mal zv\u00e1\u017ei\u0165 hostovan\u00e9 kontaktn\u00e9 centrum?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Ka\u017ed\u00e1 spolo\u010dnos\u0165, ktor\u00e1 chce poskytova\u0165 v\u00fdnimo\u010dn\u00e9 slu\u017eby z\u00e1kazn\u00edkom bez vysok\u00fdch n\u00e1kladov, by mala zv\u00e1\u017ei\u0165 pou\u017eitie hostovan\u00e9ho kontaktn\u00e9ho centra.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Je hostovan\u00e9 kontaktn\u00e9 centrum to ist\u00e9 ako cloudov\u00e9 kontaktn\u00e9 centrum?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Hosting kontaktn\u00e9ho alebo call centra je pr\u00edpad, ke\u010f je hardv\u00e9r a softv\u00e9r kontaktn\u00e9ho centra umiestnen\u00fd u poskytovate\u013ea tretej strany.  <strong>M\u00f4\u017ee to by\u0165 bu\u010f vo fyzick\u00fdch priestoroch tretej strany, alebo v jej cloudov\u00fdch d\u00e1tov\u00fdch centr\u00e1ch.<\/strong> <\/p>\n<p>Cloudov\u00e9 kontaktn\u00e9 centrum konkr\u00e9tne ozna\u010duje rie\u0161enie umiestnen\u00e9 v cloude &#8211; \u010di u\u017e je vo vlastn\u00edctve spolo\u010dnosti, alebo ho hostuje tretia strana.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ako m\u00f4\u017eem nastavi\u0165 hostovan\u00e9 kontaktn\u00e9 centrum?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Po prihl\u00e1sen\u00ed sa k odberu rie\u0161enia v\u00e1s poskytovate\u013e prevedie procesom nastavenia.<br \/>\nNa za\u010datie potrebujete len zariadenia podporuj\u00face VoIP (po\u010d\u00edta\u010de, notebooky, mobiln\u00e9 telef\u00f3ny at\u010f.) a pripojenie na internet. <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Hostovan\u00e9 rie\u0161enie kontaktn\u00e9ho centra d\u00e1va z\u00e1kazn\u00edkom to, \u010do chc\u00fa: Viacero kan\u00e1lov podpory, r\u00fdchle reakcie a personalizovan\u00e9 sk\u00fasenosti. A z\u00e1rove\u0148 zefekt\u00edv\u0148uje&#8230;<\/p>\n","protected":false},"author":131,"featured_media":209338,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[673],"tags":[],"class_list":["post-232089","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-centrum"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/232089","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/users\/131"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/comments?post=232089"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/232089\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media\/209338"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media?parent=232089"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/categories?post=232089"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/tags?post=232089"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}