{"id":231872,"date":"2024-07-31T13:17:46","date_gmt":"2024-07-31T11:17:46","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/cloud-ivr-co-to-je-a-5-vyhod-pre-vasu-firmu\/"},"modified":"2024-08-12T12:39:08","modified_gmt":"2024-08-12T10:39:08","slug":"cloud-ivr-co-to-je-a-5-vyhod-pre-vasu-firmu","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/cloud-ivr-co-to-je-a-5-vyhod-pre-vasu-firmu\/","title":{"rendered":"Cloud IVR: \u010co to je a 5 v\u00fdhod pre va\u0161u firmu"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">Cloud IVR: \u010co je to a pre\u010do je lep\u0161\u00ed ako lok\u00e1lna alternat\u00edva<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\" style=\"border-radius:3px\">KONTAKTUJTE PREDAJ<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\" style=\"border-radius:3px\">VYSK\u00da\u0160A\u0164 ZDARMA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3.png\" alt=\"\" class=\"wp-image-207599\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-88x50.png 88w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure><\/div>\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">\u0160k\u00e1lovate\u013enos\u0165, flexibilita, spo\u013eahlivos\u0165 a n\u00e1kladov\u00e1 efekt\u00edvnos\u0165 s\u00fa zlat\u00fdm \u0161tandardom pre modern\u00fd softv\u00e9r.\nV\u0161etky tieto po\u017eiadavky <em>m\u00f4\u017eete<\/em> dosiahnu\u0165 pomocou lok\u00e1lnych rie\u0161en\u00ed, ale nie je to jednoduch\u00e9.\n\u010casto to stoj\u00ed ve\u013ea pe\u0148az\u00ed, a to tak na za\u010diatku, ako aj na \u00fadr\u017ebu a aktualiz\u00e1cie.  <\/p>\n\n\n\n<p>Ak\u00e1 je teda alternat\u00edva?\nCloudov\u00e9 rie\u0161enia. <a href=\"https:\/\/learn.pluralsight.com\/resource\/offers\/2023\/state-of-cloud?utm_source=google&amp;utm_medium=paid-search&amp;utm_campaign=upskilling-and-reskilling&amp;utm_term=b2b-emea-whitepaper-state-of-cloud&amp;utm_content=whitepaper-cloud&amp;gad_source=1&amp;gclid=CjwKCAjw7-SvBhB6EiwAwYdCAdxCcxn11FbtmTIsu2qxv08zb_5qqOmAGiJZyhcfTrz0KhJdP_-QfRoCCToQAvD_BwE\" target=\"_blank\" rel=\"noopener\">70 % podnikov<\/a> u\u017e m\u00e1 viac ako polovicu svojej softv\u00e9rovej infra\u0161trukt\u00fary v cloude a pod\u013ea glob\u00e1lnych rozhodovac\u00edch org\u00e1nov v oblasti IT bude v najbli\u017e\u0161\u00edch piatich rokoch a\u017e <a href=\"https:\/\/llcbuddy.com\/data\/cloud-migration-statistics\/\" target=\"_blank\" rel=\"noopener\">95 % v\u0161etk\u00fdch pracovn\u00fdch \u00faloh<\/a> v cloude. <\/p>\n\n\n\n<p>Cloud IVR je napr\u00edklad n\u00e1kladovo efekt\u00edvne, agiln\u00e9 a \u013eahko \u0161k\u00e1lovate\u013en\u00e9 komunika\u010dn\u00e9 rie\u0161enie, ktor\u00e9 &#8211; ak si vyberiete spr\u00e1vneho poskytovate\u013ea &#8211; m\u00e1 z\u00e1ruku prev\u00e1dzkyschopnosti, ktor\u00e1 zaru\u010duje spo\u013eahlivos\u0165.\nA to je len za\u010diatok v\u00fdhod cloudov\u00e9ho IVR. <\/p>\n\n\n\n<p>Pozrime sa na to, pre\u010do s\u00fa cloudov\u00e9 slu\u017eby tak\u00e9 atrakt\u00edvne a ako cloudov\u00e9 IVR prekon\u00e1va svoje lok\u00e1lne alternat\u00edvy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 poznatky:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cloud IVR je softv\u00e9r interakt\u00edvnej hlasovej odozvy umiestnen\u00fd v cloude.<\/li>\n\n\n\n<li>Cloudov\u00e9 rie\u0161enia umo\u017e\u0148uj\u00fa podnikom pr\u00edstup k sofistikovan\u00fdm softv\u00e9rov\u00fdm funkci\u00e1m za n\u00edzke mesa\u010dn\u00e9 predplatn\u00e9; napr\u00edklad <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/cennik-softveru-pre-call-centra\/\">najdostupnej\u0161\u00ed pl\u00e1n<\/a> CloudTalk je len 25 USD na pou\u017e\u00edvate\u013ea a mesiac.<\/li>\n\n\n\n<li>IVR v cloude je n\u00e1kladovo efekt\u00edvnej\u0161ie, spo\u013eahlivej\u0161ie a \u0161k\u00e1lovate\u013enej\u0161ie ako lok\u00e1lne alternat\u00edvy.<\/li>\n\n\n\n<li>Spr\u00e1vne cloudov\u00e9 rie\u0161enia IVR m\u00f4\u017eu va\u0161ej firme pom\u00f4c\u0165 zn\u00ed\u017ei\u0165 prev\u00e1dzkov\u00e9 n\u00e1klady t\u00fdm, \u017ee v\u00e1m pom\u00f4\u017eu poskytova\u0165 samoobslu\u017en\u00e9 mo\u017enosti, umo\u017enia zamestnancom pracova\u0165 na dia\u013eku a podobne.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u010co je cloud IVR?<\/h2>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/co-je-interaktivna-hlasova-odozva-ivrvyhody-a-nastavenie\/\">IVR<\/a> je skratka pre interakt\u00edvnu hlasov\u00fa odozvu.\nPomocou syst\u00e9mu IVR sa z\u00e1kazn\u00edci dovol\u00e1vaj\u00fa vopred nahran\u00fdch v\u00fdziev, ktor\u00e9 im pom\u00f4\u017eu r\u00fdchlo zisti\u0165 ich potreby a ur\u00fdchlia ich kontakt so spr\u00e1vnou osobou alebo oddelen\u00edm. <\/p>\n\n\n\n<p>Cloudov\u00e9 slu\u017eby IVR s\u00fa umiestnen\u00e9 v cloude a funguj\u00fa z neho.\nNie s\u00fa z\u00e1visl\u00e9 od fyzick\u00e9ho hardv\u00e9ru v priestoroch va\u0161ej firmy.\nNamiesto toho pristupujete k softv\u00e9ru hostovan\u00e9mu poskytovate\u013eom prostredn\u00edctvom internetov\u00e9ho pripojenia.  <\/p>\n\n\n\n<p>Cloudov\u00fd softv\u00e9r IVR sa zvy\u010dajne poskytuje na b\u00e1ze SaaS (softv\u00e9r ako slu\u017eba) a podniky si m\u00f4\u017eu syst\u00e9m prisp\u00f4sobi\u0165 svojim potreb\u00e1m.\nNemusia sa v\u0161ak stara\u0165 o hosting, aktualiz\u00e1ciu ani \u00fadr\u017ebu infra\u0161trukt\u00fary. <\/p>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Stiahnite si na\u0161u elektronick\u00fa knihu, n\u00e1jdite t\u00fa svoju a rozv\u00edjajte svoje podnikanie!<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"635\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/eBook-8-cloud-center-tools.svg\" alt=\"\" class=\"wp-image-177260\"\/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/cloud-contact-center-ebook\/\">\u010c\u00edtajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Cloud IVR vs. lok\u00e1lne IVR<\/h2>\n\n\n\n<p>V\u00e4\u010d\u0161\u00edm spolo\u010dnostiam s dostatkom priestoru a kvalifikovan\u00fdm oddelen\u00edm IT m\u00f4\u017ee lok\u00e1lne rie\u0161enie IVR poskytn\u00fa\u0165 lep\u0161iu kontrolu.\nPre spolo\u010dnosti, ktor\u00e9 chc\u00fa z\u00edska\u0165 pr\u00e9miov\u00e9 funkcie a lep\u0161iu n\u00e1vratnos\u0165 invest\u00edci\u00ed (ROI) za ni\u017e\u0161ie po\u010diato\u010dn\u00e9 v\u00fddavky, je pravdepodobne vhodnej\u0161ie cloudov\u00e9 rie\u0161enie. <\/p>\n\n\n\n<p>Pozrime sa na to, ako sa cloudov\u00e9 a lok\u00e1lne rie\u0161enia IVR navz\u00e1jom porovn\u00e1vaj\u00fa:<\/p>\n\n\n\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Cloud;IVR\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left\"><strong><strong>Cloud IVR<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"On;Premises;IVR\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left has-deep-blue-sky-color has-text-color has-link-color wp-elements-d0aac90c324fae73f05f24a243952686\"><strong>Miestne IVR<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\"><strong><strong>N\u00c1KLADY<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Ekonomick\u00e1 efekt\u00edvnos\u0165.\n\u017diadne n\u00e1klady na hardv\u00e9r a plat\u00edte za to, \u010do pou\u017e\u00edvate. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>In\u0161tal\u00e1cia a \u00fadr\u017eba servera m\u00f4\u017ee by\u0165 n\u00e1kladn\u00e1.\nV\u0161etky n\u00e1klady na zabezpe\u010denie a aktualiz\u00e1ciu zn\u00e1\u0161a va\u0161a spolo\u010dnos\u0165. <\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><strong>\u0160KALABILITA<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u013dahko \u0161k\u00e1lovate\u013en\u00e9 jednoduch\u00fdm pridan\u00edm \u010fal\u0161\u00edch pou\u017e\u00edvate\u013eov a\/alebo aktualiz\u00e1ciou bal\u00edka.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Vy\u017eaduje n\u00e1kladn\u00e9 a \u010dasovo n\u00e1ro\u010dn\u00e9 aktualiz\u00e1cie na roz\u0161\u00edrenie.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><strong>TECHNOL\u00d3GIE<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Sofistikovan\u00e9 technologick\u00e9 funkcie umiestnen\u00e9 na v\u00fdkonn\u00fdch cloudov\u00fdch serveroch.\nCloudov\u00e9 technol\u00f3gie a slu\u017eby s\u00fa \u010dasto aktualizovan\u00e9. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>M\u00f4\u017ee by\u0165 technologicky zlo\u017eit\u00fd v z\u00e1vislosti od rozsahu, zdrojov a schopnost\u00ed spolo\u010dnosti.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><strong>BEZPE\u010cNOS\u0164<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Bezpe\u010dnos\u0165 zabezpe\u010duje hostite\u013esk\u00e1 spolo\u010dnos\u0165.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>O bezpe\u010dnos\u0165 sa mus\u00ed postara\u0165 samotn\u00e1 spolo\u010dnos\u0165.\nTo s\u00edce vytv\u00e1ra pr\u00e1cu navy\u0161e, ale z\u00e1rove\u0148 poskytuje spolo\u010dnosti v\u00e4\u010d\u0161iu kontrolu. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">V\u00fdhody cloudov\u00e9ho IVR vo v\u0161etk\u00fdch oblastiach v\u00e1\u0161ho podnikania<\/h2>\n\n\n\n<p>Pozrime sa trochu hlb\u0161ie na potenci\u00e1lne v\u00fdhody cloudov\u00e9ho rie\u0161enia IVR:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1 Z\u00edskajte viac pokro\u010dil\u00fdch funkci\u00ed<\/h3>\n\n\n\n<p>Cloudov\u00e9 rie\u0161enie IVR zalo\u017een\u00e9 na predplatnom v\u00e1m m\u00f4\u017ee poskytn\u00fa\u0165 pr\u00edstup k ve\u013emi pokro\u010dil\u00fdm funkci\u00e1m za dostupn\u00e9 n\u00e1klady.  <\/p>\n\n\n\n<p>Hoci nie je nemo\u017en\u00e9 z\u00edska\u0165 tieto sofistikovan\u00e9 funkcie pomocou lok\u00e1lneho rie\u0161enia, je to zvy\u010dajne drah\u0161ie a vy\u017eaduje si to ove\u013ea viac \u010dasu a \u00fasilia.<\/p>\n\n\n\n<p>S cloudov\u00fdm IVR m\u00f4\u017eete \u013eahko z\u00edska\u0165 funkcie, ako je inteligencia konverz\u00e1cie s umelou inteligenciou, prisp\u00f4sobite\u013en\u00e9 <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/navrhar-toku-hovorov-vytvarajte-a-automatizujte-toky-hovorov\/\">toky hovorov<\/a>, pokro\u010dil\u00e1 anal\u00fdza \u00fadajov, bezprobl\u00e9mov\u00e1 integr\u00e1cia CRM a \u010fal\u0161ie.  <\/p>\n\n\n\n<p>Z\u00edskanie t\u00fdchto funkci\u00ed je jednoduch\u00e9 a cenovo v\u00fdhodn\u00e9 a ke\u010f ich budete potrebova\u0165, m\u00f4\u017eete si ich jednoducho prida\u0165 aktualiz\u00e1ciou bal\u00edka.<\/p>\n\n\n\n<p>Treba tie\u017e poznamena\u0165, \u017ee cloudov\u00e9 slu\u017eby maj\u00fa tendenciu prid\u00e1va\u0165 funkcie r\u00fdchlej\u0161ie a \u010dastej\u0161ie, ako by to dok\u00e1zali in\u017einieri v lok\u00e1lnych slu\u017eb\u00e1ch.\nCloudov\u00e9 spolo\u010dnosti m\u00f4\u017eu venova\u0165 v\u0161etok svoj \u010das a zdroje na udr\u017eiavanie svojej prev\u00e1dzky na \u0161pi\u010dkovej \u00farovni, \u010do znamen\u00e1, \u017ee maj\u00fa tendenciu ma\u0165 k dispoz\u00edcii najsofistikovanej\u0161ie a najaktu\u00e1lnej\u0161ie funkcie. <\/p>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">2 Zn\u00ed\u017eenie prev\u00e1dzkov\u00fdch n\u00e1kladov<\/h3>\n\n\n\n<p>Dobr\u00e9 lok\u00e1lne rie\u0161enie IVR m\u00f4\u017ee by\u0165 drah\u00e9.\nVe\u013emi drah\u00e9. Odhaduje sa, \u017ee aj najz\u00e1kladnej\u0161ie lok\u00e1lne rie\u0161enie IVR stoj\u00ed nieko\u013eko tis\u00edc dol\u00e1rov na za\u010diatku a r\u00fdchlo sa zvy\u0161uje na desiatky a stovky tis\u00edc, ke\u010f prid\u00e1vate funkcie.   <\/p>\n\n\n\n<p>A to bez zapo\u010d\u00edtania re\u017eijn\u00fdch n\u00e1kladov na prev\u00e1dzku lok\u00e1lneho servera a n\u00e1kladov na priebe\u017en\u00fa \u00fadr\u017ebu.<\/p>\n\n\n\n<p>Naopak, cloudov\u00e9 rie\u0161enie v\u00e1m umo\u017en\u00ed pr\u00edstup k najsofistikovanej\u0161ej technol\u00f3gii IVR len za 16 USD mesa\u010dne na pou\u017e\u00edvate\u013ea.\nPre v\u0161etky spolo\u010dnosti okrem t\u00fdch najv\u00e4\u010d\u0161\u00edch je to ove\u013ea v\u00fdhodnej\u0161ie a prin\u00e1\u0161a to ove\u013ea vy\u0161\u0161iu n\u00e1vratnos\u0165 invest\u00edci\u00ed ako lok\u00e1lne rie\u0161enie.<br\/>Pozrite si n\u00e1\u0161ho <a href=\"https:\/\/test-staging.cloudtalk.io\/ivr-phone-system-price\/\">sprievodcu cenami IVR<\/a>, aby ste z\u00edskali jasn\u00fa predstavu o n\u00e1kladoch na IVR a porovnanie jednotliv\u00fdch poskytovate\u013eov. <\/p>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">3 Umo\u017enite zamestnancom pracova\u0165 na dia\u013eku<\/h3>\n\n\n\n<p>Pr\u00e1ca na dia\u013eku je bud\u00facnos\u0165. Z <a href=\"https:\/\/buffer.com\/state-of-remote-work\/2023\" target=\"_blank\" rel=\"noopener\">prieskumov a \u0161t\u00fadi\u00ed<\/a> vypl\u00fdva, \u017ee pracovn\u00edci na dia\u013eku a hybridn\u00ed pracovn\u00edci sa \u013eah\u0161ie s\u00fastredia, s\u00fa produkt\u00edvnej\u0161\u00ed a maj\u00fa lep\u0161iu rovnov\u00e1hu medzi pracovn\u00fdm a s\u00fakromn\u00fdm \u017eivotom ako pracovn\u00edci na pracovisku.\nPr\u00e1ca na dia\u013eku je preto pre zamestn\u00e1vate\u013eov aj zamestnancov neuverite\u013ene atrakt\u00edvna. <\/p>\n\n\n\n<p>V minulosti, ke\u010f boli oper\u00e1cie kontaktn\u00e9ho centra obmedzen\u00e9 na lok\u00e1lny model, nebola vzdialen\u00e1 pr\u00e1ca agentov call centra mo\u017en\u00e1.\nTo v\u0161ak nie je pr\u00edpad cloudov\u00e9ho IVR a in\u00e9ho softv\u00e9ru umiestnen\u00e9ho v cloude.   <\/p>\n\n\n\n<p>V\u010faka cloudov\u00e9mu syst\u00e9mu IVR m\u00f4\u017eu va\u0161i agenti pracova\u0165 prakticky odkia\u013eko\u013evek na svete s pripojen\u00edm na internet. <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/top-6-collaboration-tools-for-remote-teams-in-2022\/\">N\u00e1stroje pre vzdialen\u00e9 t\u00edmy<\/a> umo\u017e\u0148uj\u00fa spolupr\u00e1cu na ve\u013ek\u00e9 vzdialenosti a zachov\u00e1vaj\u00fa maxim\u00e1lnu pou\u017eite\u013enos\u0165 a bezpe\u010dnos\u0165.  <\/p>\n\n\n\n<p>Zamestnanci call a kontaktn\u00e9ho centra u\u017e nemusia by\u0165 viazan\u00ed na fyzick\u00e9 miesto.\nM\u00f4\u017eu pristupova\u0165 k rie\u0161eniam na volanie, ako je CloudTalk, a pracova\u0165 bez oh\u013eadu na to, kde sa nach\u00e1dzaj\u00fa. <\/p>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">4 \u013dah\u0161ie \u0161k\u00e1lovanie nahor a nadol<\/h3>\n\n\n\n<p>\u0160k\u00e1lovate\u013enos\u0165 je ove\u013ea d\u00f4le\u017eitej\u0161ia, ne\u017e si mo\u017eno mysl\u00edte.\nInvest\u00edcia do softv\u00e9ru, ktor\u00fd sa \u0165a\u017eko \u0161k\u00e1luje, prin\u00e1\u0161a ve\u013ea <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/scalability-lost-revenue\/\">skryt\u00fdch n\u00e1kladov<\/a> vr\u00e1tane dodato\u010dn\u00fdch prestojov a straty pr\u00edjmov. <\/p>\n\n\n\n<p>Na pr\u00edklade prestojov mo\u017eno uvies\u0165, \u017ee pod\u013ea \u00fadajov spolo\u010dnosti CloudTalk m\u00f4\u017eu podniky <strong>pr\u00eds\u0165 v priemere o 10 000 USD z <\/strong>d\u00f4vodu prestojov sp\u00f4soben\u00fdch jednoduchou zmenou softv\u00e9ru.\nSpolu s \u010fal\u0161\u00edmi n\u00e1kladmi na prestoje sa celkov\u00e1 cena, ktor\u00fa spolo\u010dnosti zaplatia, r\u00fdchlo zvy\u0161uje. <\/p>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-1024x576.png\" alt=\"N&#xE1;klady na prestoje pod&#x13E;a odvetvia SaaS  \" class=\"wp-image-181048\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-88x50.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>S cloudov\u00fdm IVR to nie je probl\u00e9m.\nSyst\u00e9my, ako je CloudTalk, sa \u013eahko \u0161k\u00e1luj\u00fa pod\u013ea toho, ako rastie va\u0161a firma.\n\u010casto je to tak\u00e9 jednoduch\u00e9 ako aktualiz\u00e1cia predplatn\u00e9ho.\n\u010ci u\u017e potrebujete prida\u0165 jedn\u00e9ho nov\u00e9ho pou\u017e\u00edvate\u013ea, alebo roz\u0161\u00edri\u0165 svoje podnikanie na cel\u00e9 kontinenty, m\u00f4\u017eete to urobi\u0165 nieko\u013ek\u00fdmi kliknutiami.   <\/p>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">5 U\u017e\u00edvajte si v\u00e4\u010d\u0161iu spo\u013eahlivos\u0165 a lep\u0161iu podporu<\/h3>\n\n\n\n<p>Prestoje m\u00f4\u017eu by\u0165 ve\u013ek\u00fdm probl\u00e9mom.\nA\u017e <a href=\"https:\/\/www.pingdom.com\/outages\/average-cost-of-downtime-per-industry\/\" target=\"_blank\" rel=\"noopener\">98 % podnikov<\/a> tvrd\u00ed, \u017ee jedna hodina prestoja stoj\u00ed viac ako 100 000 USD v podobe straty produktivity.\nPreto je d\u00f4le\u017eit\u00e9, aby bol v\u00e1\u0161 syst\u00e9m IVR \u010do najspo\u013eahlivej\u0161\u00ed.  <\/p>\n\n\n\n<p>Ak d\u00f4jde k v\u00fdpadku v\u00e1\u0161ho lok\u00e1lneho IVR, m\u00e1te probl\u00e9m.\nAj ke\u010f m\u00e1te fantastick\u00fdch technikov, aj tak budete ma\u0165 zna\u010dn\u00e9 prestoje, k\u00fdm probl\u00e9m odstr\u00e1nia. <\/p>\n\n\n\n<p>S cloudovou slu\u017ebou IVR to nie je probl\u00e9m.<\/p>\n\n\n\n<p>Poskytovatelia cloudov\u00fdch slu\u017eieb IVR, ako je CloudTalk, pon\u00fakaj\u00fa z\u00e1ruku prev\u00e1dzkyschopnosti (SLA pre prev\u00e1dzkyschopnos\u0165 CloudTalk je 99,99 %), \u010do znamen\u00e1, \u017ee sa venuj\u00fa poskytovaniu spo\u013eahliv\u00fdch slu\u017eieb.\nMaj\u00fa k dispoz\u00edcii in\u017einierov, ktor\u00ed nepretr\u017eite monitoruj\u00fa syst\u00e9m a staraj\u00fa sa o to, aby v\u0161etko fungovalo tak, ako m\u00e1.\nMaj\u00fa tie\u017e z\u00e1lohy, ktor\u00e9 sa pou\u017eij\u00fa v nepravdepodobnom pr\u00edpade, \u017ee sa nie\u010do pokaz\u00ed.  <\/p>\n\n\n\n<p>Ak m\u00e1te probl\u00e9m so softv\u00e9rom alebo predplatn\u00fdm, m\u00f4\u017eete sa r\u00fdchlo a jednoducho spoji\u0165 so sk\u00fasen\u00fdmi pracovn\u00edkmi, ktor\u00ed v\u00e1m pom\u00f4\u017eu.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Vyu\u017e\u00edvajte \u0161k\u00e1lovate\u013enos\u0165, flexibilitu a spo\u013eahlivos\u0165 s cloudov\u00fdm IVR<\/h2>\n\n\n\n<p>Cloud IVR je \u013eah\u0161ie prisp\u00f4sobite\u013en\u00fd a \u0161k\u00e1lovate\u013en\u00fd ako lok\u00e1lne alternat\u00edvy, ale st\u00e1le sa vyrovn\u00e1 star\u0161\u00edm syst\u00e9mom z h\u013eadiska spo\u013eahlivosti a bezpe\u010dnosti.\nA to v\u0161etko za n\u00edzku cenu mesa\u010dn\u00e9ho predplatn\u00e9ho. <\/p>\n\n\n\n<p>Ak chcete z\u00edska\u0165 pr\u00edstup k bezkonkuren\u010dnej technol\u00f3gii IVR, ktor\u00e1 bude r\u00e1s\u0165 spolu s va\u0161\u00edm podnikan\u00edm, kontaktujte n\u00e1s e\u0161te dnes alebo <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\">za\u010dnite bezplatn\u00fa sk\u00fa\u0161obn\u00fa verziu<\/a>.<\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading ct-block-article-faq-header\">\u010casto kladen\u00e9 ot\u00e1zky t\u00fdkaj\u00face sa cloudov\u00e9ho IVR<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ak\u00fd je rozdiel medzi hostovan\u00fdm a cloudov\u00fdm IVR?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/staging.cloudtalk.io\/blog\/hosted-ivr\/\" target=\"_blank\" rel=\"noopener\">Hostovan\u00e9 IVR<\/a> je rie\u0161enie IVR, ktor\u00e9 je hostovan\u00e9 poskytovate\u013eom tretej strany.<br \/>\nTen m\u00f4\u017ee by\u0165 v cloude &#8211; ako v pr\u00edpade cloudov\u00e9ho IVR &#8211; ale m\u00f4\u017ee sa spolieha\u0165 aj na fyzick\u00fd hardv\u00e9r (servery) vo svojich priestoroch. <\/p>\n<p>Na druhej strane, cloud IVR existuje v\u00fdlu\u010dne v cloude.<br \/>\nIde o \u00faplne virtu\u00e1lne rie\u0161enie, ktor\u00e9 funguje prostredn\u00edctvom technol\u00f3gie, ako je Voice over Internet Protocol (VoIP).   <\/p>\n<p>Ke\u010f\u017ee nie je z\u00e1visl\u00e9 od fyzick\u00e9ho hardv\u00e9ru, je \u010dasto ove\u013ea spo\u013eahlivej\u0161ie ako hostovan\u00e9 alebo lok\u00e1lne rie\u0161enia IVR.<br \/>\nJe tie\u017e \u013eahko dostupn\u00e9 z ktor\u00e9hoko\u013evek miesta na svete. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Vyu\u017e\u00edva IVR umel\u00fa inteligenciu?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Umel\u00e1 inteligencia sa \u010dasto pou\u017e\u00edva v syst\u00e9moch IVR, aby boli personalizovanej\u0161ie, intuit\u00edvnej\u0161ie a efekt\u00edvnej\u0161ie.<br \/>\nNapr\u00edklad konverza\u010dn\u00e1 umel\u00e1 inteligencia m\u00f4\u017ee by\u0165 nasaden\u00e1 na zachytenie kontextov\u00fdch n\u00e1znakov v re\u010di z\u00e1kazn\u00edka, intuit\u00edvne rozpoznanie jeho potrieb a r\u00fdchle presmerovanie na spr\u00e1vnu osobu alebo slu\u017ebu. <\/p>\n<p>CloudTalk vyu\u017e\u00edva umel\u00fa inteligenciu na zlep\u0161enie sk\u00fasenost\u00ed z\u00e1kazn\u00edkov, podporu t\u00edmov a pomoc agentom kontaktn\u00e9ho centra, aby pod\u00e1vali \u010do najlep\u0161\u00ed v\u00fdkon.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1673205890952\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u010co je tok hovorov IVR?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Tok hovorov IVR je trasa, po ktorej s\u00fa smerovan\u00e9 hovory z\u00e1kazn\u00edkov.<br \/>\nDobr\u00fd syst\u00e9m IVR pou\u017e\u00edva s\u00e9riu pon\u00fak.<br \/>\nSyst\u00e9m IVR sa s ka\u017ed\u00fdm prich\u00e1dzaj\u00facim volaj\u00facim porozpr\u00e1va o nieko\u013ek\u00fdch mo\u017enostiach a pod\u013ea odpoved\u00ed presmeruje jeho hovor cez tok.  <\/p>\n<p>Pomocou slu\u017eby CloudTalk m\u00f4\u017eete navrhn\u00fa\u0165 vlastn\u00e9 intuit\u00edvne, personalizovan\u00e9 toky hovorov, ktor\u00e9 pom\u00f4\u017eu va\u0161im z\u00e1kazn\u00edkom \u010do najr\u00fdchlej\u0161ie sa dovola\u0165 spr\u00e1vnej osobe, slu\u017ebe alebo oddeleniu.<br \/>\nDobre navrhnut\u00fd tok hovorov v kombin\u00e1cii so sofistikovan\u00fdm IVR poh\u00e1\u0148an\u00fdm umelou inteligenciou pom\u00f4\u017ee va\u0161im z\u00e1kazn\u00edkom z\u00edska\u0165 \u010do najlep\u0161iu sk\u00fasenos\u0165 v call centre. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711628696876\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">S ak\u00fdmi \u010fal\u0161\u00edmi technol\u00f3giami cloud IVR spolupracuje?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Cloud IVR funguje najlep\u0161ie v kombin\u00e1cii s \u010fal\u0161\u00edmi technol\u00f3giami call a kontaktn\u00e9ho centra.<br \/>\nKonkr\u00e9tne automatick\u00e1 distrib\u00facia hovorov (ACD), konverza\u010dn\u00e1 umel\u00e1 inteligencia a inteligentn\u00e9 smerovanie hovorov m\u00f4\u017eu by\u0165 spolu s IVR n\u00e1pomocn\u00e9 pri zefekt\u00edv\u0148ovan\u00ed ciest z\u00e1kazn\u00edkov.   <\/p>\n<p>Rie\u0161enie CloudTalk obsahuje v\u0161etky tieto technol\u00f3gie a integruje sa s obchodn\u00fdmi n\u00e1strojmi, ako s\u00fa Zendesk, Salesforce a \u010fal\u0161ie.<br \/>\nTo v\u00e1m umo\u017en\u00ed \u010derpa\u0165 analytick\u00e9 \u00fadaje z ka\u017edej \u010dasti v\u00e1\u0161ho podnikania a v\u0161etky tieto znalosti a poznatky vlo\u017ei\u0165 do va\u0161ej komunik\u00e1cie. <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u0160k\u00e1lovate\u013enos\u0165, flexibilita, spo\u013eahlivos\u0165 a n\u00e1kladov\u00e1 efekt\u00edvnos\u0165 s\u00fa zlat\u00fdm \u0161tandardom pre modern\u00fd softv\u00e9r. V\u0161etky tieto po\u017eiadavky m\u00f4\u017eete dosiahnu\u0165 pomocou lok\u00e1lnych rie\u0161en\u00ed,&#8230;<\/p>\n","protected":false},"author":132,"featured_media":207608,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-231872","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/231872","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/users\/132"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/comments?post=231872"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/231872\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media\/207608"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media?parent=231872"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/categories?post=231872"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/tags?post=231872"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}