{"id":231863,"date":"2024-07-31T13:00:02","date_gmt":"2024-07-31T11:00:02","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/hostovane-ivr-ako-funguje-a-co-by-mohlo-priniest-vasmu-podniku\/"},"modified":"2024-08-12T12:30:24","modified_gmt":"2024-08-12T10:30:24","slug":"hostovane-ivr-ako-funguje-a-co-by-mohlo-priniest-vasmu-podniku","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/hostovane-ivr-ako-funguje-a-co-by-mohlo-priniest-vasmu-podniku\/","title":{"rendered":"Hostovan\u00e9 IVR: Ako funguje a \u010do by mohlo prinies\u0165 v\u00e1\u0161mu podniku"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">Hostovan\u00e9 IVR: \u010do to je, ako funguje a ako v\u00e1m m\u00f4\u017ee pom\u00f4c\u0165<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\" style=\"border-radius:3px\">KONTAKTUJTE PREDAJ<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\" style=\"border-radius:3px\">VYSK\u00da\u0160A\u0164 ZDARMA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-1024x576.png\" alt=\"\" class=\"wp-image-205856\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-2048x1152.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-1920x1080.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-88x50.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-medium-font-size\">Vzh\u013eadom na to, \u017ee <a href=\"https:\/\/go.emplifi.io\/rs\/284-ENW-442\/images\/Emplifi_Report_Consumer_Expectations_US_UK_EN.pdf\" target=\"_blank\" rel=\"noopener\">35 % z\u00e1kazn\u00edkov<\/a> uprednost\u0148uje mo\u017enos\u0165 samoobslu\u017enej starostlivosti o z\u00e1kazn\u00edkov, s\u00fa hostovan\u00e9 slu\u017eby IVR pre va\u0161e podnikanie ve\u013emi d\u00f4le\u017eit\u00e9.\nSpr\u00e1vny hosting IVR pom\u00f4\u017ee va\u0161im z\u00e1kazn\u00edkom, aby si pomohli sami. <\/p>\n\n\n\n<p>Polo\u017ete si ot\u00e1zku: Chcete na svojich z\u00e1kazn\u00edkov zap\u00f4sobi\u0165 hne\u010f, ako sa v\u00e1m ozv\u00fa?\nChceli by ste elegantn\u00fd, sofistikovan\u00fd, personalizovan\u00fd kontaktn\u00fd syst\u00e9m, ktor\u00fd z\u00e1kazn\u00edkov nasmeruje priamo k odpovediam, ktor\u00e9 potrebuj\u00fa?\nHostovan\u00fd IVR v\u00e1m m\u00f4\u017ee poskytn\u00fa\u0165 presne toto.    <\/p>\n\n\n\n<p>Pozrime sa na to, \u010do je hostovan\u00e9 IVR, ako funguje a ak\u00fd pr\u00ednos m\u00f4\u017ee ma\u0165 pre va\u0161u firmu.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 poznatky:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IVR je intuit\u00edvny kontaktn\u00fd syst\u00e9m, ktor\u00fd prostredn\u00edctvom menu interakt\u00edvnej hlasovej odozvy presmeruje z\u00e1kazn\u00edkov na odpovede alebo osoby, ktor\u00e9 potrebuj\u00fa.<\/li>\n\n\n\n<li>Hostovan\u00e9 IVR prin\u00e1\u0161a podnikom mnoh\u00e9 v\u00fdhody vr\u00e1tane zv\u00fd\u0161enia spokojnosti zamestnancov a z\u00e1kazn\u00edkov t\u00fdm, \u017ee skracuje priemern\u00fa d\u013a\u017eku hovoru a\u017e o 40 %.<\/li>\n\n\n\n<li>CloudTalk v\u00e1m m\u00f4\u017ee poskytn\u00fa\u0165 intuit\u00edvne a inteligentn\u00e9 cloudov\u00e9 rie\u0161enie IVR, ktor\u00e9 bude vyhovova\u0165 v\u00e1\u0161mu rozpo\u010dtu.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">N\u00e1jdite poskytovate\u013ea, ktor\u00fd najlep\u0161ie vyhovuje jedine\u010dn\u00fdm potreb\u00e1m va\u0161ej firmy.<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"205\" height=\"300\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookHow-to-choose-205x300.png\" alt=\"\" class=\"wp-image-207377\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookHow-to-choose-205x300.png 205w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookHow-to-choose-700x1024.png 700w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookHow-to-choose-768x1124.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookHow-to-choose-1050x1536.png 1050w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookHow-to-choose-738x1080.png 738w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookHow-to-choose-507x742.png 507w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookHow-to-choose-292x428.png 292w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookHow-to-choose-290x424.png 290w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookHow-to-choose-77x113.png 77w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookHow-to-choose-60x88.png 60w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookHow-to-choose.png 1070w\" sizes=\"auto, (max-width: 205px) 100vw, 205px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/how-to-choose-a-voip-package-ebook\/\">\u010c\u00edtajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u010co je hostovan\u00e9 IVR?<\/h2>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/co-je-interaktivna-hlasova-odozva-ivrvyhody-a-nastavenie\/\">Interakt\u00edvna hlasov\u00e1 odozva (IVR<\/a> ) je \u00fa\u010dinn\u00fd sp\u00f4sob presmerovania telefonuj\u00facich na spr\u00e1vne miesto.\nPri pou\u017e\u00edvan\u00ed IVR z\u00e1kazn\u00edk &#8222;hovor\u00ed&#8220; so syst\u00e9mom a syst\u00e9m ho pod\u013ea toho nasmeruje.\nV najlep\u0161om pr\u00edpade je r\u00fdchly, efekt\u00edvny, personalizovan\u00fd a intuit\u00edvny.  <\/p>\n\n\n\n<p>Hostovan\u00fd syst\u00e9m interakt\u00edvnej hlasovej odozvy je umiestnen\u00fd v cloude, a preto sa naz\u00fdva aj cloudov\u00fd syst\u00e9m IVR.\nPou\u017e\u00edvanie hostovan\u00e9ho syst\u00e9mu m\u00e1 nieko\u013eko v\u00fdhod.\nNapr\u00edklad ceny hostovan\u00e9ho IVR s\u00fa \u010dasto cenovo v\u00fdhodnej\u0161ie a hostovan\u00e9 rie\u0161enia IVR maj\u00fa r\u00fdchlej\u0161ie a jednoduch\u0161ie nastavenie a v\u00e4\u010d\u0161iu \u0161k\u00e1lovate\u013enos\u0165.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ako funguje hostovan\u00e9 IVR?<\/h2>\n\n\n\n<p>IVR funguje prostredn\u00edctvom syst\u00e9mov menu.\nKe\u010f z\u00e1kazn\u00edk zavol\u00e1, priv\u00edta ho a pon\u00fakne mu cel\u00fd rad mo\u017enost\u00ed.\nPod\u013ea ich odpoved\u00ed ich syst\u00e9m IVR r\u00fdchlo prevedie cez ponuky a nasmeruje ich na spr\u00e1vnu osobu.    <\/p>\n\n\n\n<p>Predstavte si to ako verziu triedenia v kontaktnom centre.\nSyst\u00e9m r\u00fdchlo identifikuje potreby ka\u017ed\u00e9ho z\u00e1kazn\u00edka a personalizovan\u00fdm, intuit\u00edvnym sp\u00f4sobom ho posunie na spr\u00e1vne miesto. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"362\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-System-1024x362.png\" alt=\"\" class=\"wp-image-207390\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-System-1024x362.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-System-300x106.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-System-768x271.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-System-1536x542.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-System-2048x723.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-System-1920x678.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-System-1320x466.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-System-760x268.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-System-424x150.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-System-200x71.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/IVR-System-88x31.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>Zdroj: https:\/\/getvoip.com<\/em><\/figcaption><\/figure>\n\n\n\n<p>V \u010dom s\u00fa <em>hostovan\u00e9<\/em> syst\u00e9my IVR in\u00e9?  <\/p>\n\n\n\n<p>No, hostovan\u00fd syst\u00e9m IVR je hostovan\u00fd mimo lokality poskytovate\u013eom hostovan\u00e9ho IVR, ktor\u00fd je tre\u0165ou stranou.\nHostovan\u00fd syst\u00e9m IVR zvy\u010dajne funguje na b\u00e1ze SaaS (softv\u00e9r ako slu\u017eba).\nZ\u00e1kazn\u00edci platia mesa\u010dn\u00e9 predplatn\u00e9 a z\u00edskavaj\u00fa pr\u00edstup k softv\u00e9ru IVR umiestnenom v cloude.    <\/p>\n\n\n\n<p>So spr\u00e1vnymi rie\u0161eniami m\u00f4\u017eu pou\u017e\u00edvatelia hostovan\u00e9ho IVR <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/navrhar-toku-hovorov-vytvarajte-a-automatizujte-toky-hovorov\/\">navrhova\u0165 toky hovorov<\/a> a inak prisp\u00f4sobova\u0165 softv\u00e9r svojim potreb\u00e1m.\nMedzit\u00fdm sa nemusia stara\u0165 o n\u00e1klady na hardv\u00e9r alebo \u00falo\u017eisko a m\u00f4\u017eu sa spo\u013eahn\u00fa\u0165 na hostite\u013esk\u00fa spolo\u010dnos\u0165, \u017ee bude udr\u017eiava\u0165 bezpe\u010dnos\u0165 a aktualizova\u0165 softv\u00e9r. <br\/><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ak\u00e9 s\u00fa v\u00fdhody hostovan\u00e9ho IVR?<\/h2>\n\n\n\n<p>Hostovan\u00fd syst\u00e9m IVR prin\u00e1\u0161a mnoho v\u00fdhod &#8211; od \u0161k\u00e1lovate\u013enosti a\u017e po \u0161pi\u010dkov\u00e9 zabezpe\u010denie a personalizovan\u00e9 slu\u017eby pre z\u00e1kazn\u00edkov:  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Pre obchodn\u00e9 oper\u00e1cie<\/h3>\n\n\n\n<p>Flexibilita je jedn\u00fdm z najd\u00f4le\u017eitej\u0161\u00edch faktorov v ka\u017edej obchodnej \u010dinnosti.\nProbl\u00e9my sa rie\u0161ia ove\u013ea r\u00fdchlej\u0161ie a efekt\u00edvnej\u0161ie, ak sa m\u00f4\u017eete spo\u013eahn\u00fa\u0165 na flexibiln\u00e9 rie\u0161enia. <\/p>\n\n\n\n<p>PlanRadar <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/planradar-customer-story-2\/\">zd\u00f4raz\u0148uje,<\/a> ako dobre sa flexibilita CloudTalk osved\u010dila v podnikan\u00ed:  <\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-table\"><table><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><br\/><em>&#8222;\u010ci u\u017e sme potrebovali nov\u00e9 \u010d\u00edsla, overen\u00e9 ID volaj\u00faceho alebo nastavenie prenosu \u010d\u00edsla, bolo to neuverite\u013ene jednoduch\u00e9 a efekt\u00edvne. Ich zjednodu\u0161en\u00e9 procesy a r\u00fdchle reakcie n\u00e1m u\u0161etrili ve\u013ea \u010dasu a zdrojov.&#8220;<\/em><br\/><br\/><strong>Ibrahim Imam &#8211; spoluzakladate\u013e, spoluv\u00fdkonn\u00fd riadite\u013e skupiny, gener\u00e1lny riadite\u013e MENA a APAC spolo\u010dnosti PlanRadar<\/strong><br\/><br\/><\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Pre va\u0161ich z\u00e1stupcov alebo zamestnancov<\/h3>\n\n\n\n<p>Hostovan\u00e1 slu\u017eba IVR m\u00f4\u017ee odbremeni\u0165 va\u0161ich agentov alebo zamestnancov od obrovsk\u00e9ho mno\u017estva pr\u00e1ce.\nT\u00fdm, \u017ee IVR naviguj\u00fa z\u00e1kazn\u00edkov priamo tam, kam potrebuj\u00fa, zni\u017euj\u00fa frustr\u00e1ciu z\u00e1kazn\u00edkov na minimum a zabezpe\u010duj\u00fa, aby zamestnanci neplytvali \u010dasom.   <\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/hosted-call-center-solution\/\">Hostovan\u00e9 rie\u0161enie call centra<\/a> v\u00e1m tie\u017e pom\u00f4\u017ee automatizova\u0165 mno\u017estvo procesov.\nOp\u00e4\u0165 tak u\u0161etr\u00edte \u010das a uvo\u013en\u00edte agentov na to, v \u010dom s\u00fa najlep\u0161\u00ed. <\/p>\n\n\n\n<p>Navy\u0161e, ak sa rozhodnete pre hostovan\u00e9 rie\u0161enie, va\u0161i zamestnanci sa nikdy nemusia stara\u0165 o aktualiz\u00e1ciu alebo opravu syst\u00e9mu.\nHostite\u013esk\u00e1 spolo\u010dnos\u0165 to v\u0161etko urob\u00ed za v\u00e1s. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Pre va\u0161ich z\u00e1kazn\u00edkov<\/h3>\n\n\n\n<p>Najv\u00e4\u010d\u0161ie v\u00fdhody hostovan\u00e9ho syst\u00e9mu IVR s\u00fa vyhraden\u00e9 pre va\u0161ich z\u00e1kazn\u00edkov.  <\/p>\n\n\n\n<p>V\u010faka hostovan\u00e9mu syst\u00e9mu IVR sa z\u00e1kazn\u00edci m\u00f4\u017eu r\u00fdchlo spoji\u0165 s osobou alebo slu\u017ebou, ktor\u00fa potrebuj\u00fa.\nR\u00fdchla z\u00e1kazn\u00edcka podpora je pre CX v\u017edy v\u00fdhrou.   <\/p>\n\n\n\n<p>Hostovan\u00fd syst\u00e9m IVR, ako je CloudTalk, je dostato\u010dne bezpe\u010dn\u00fd, aby upokojil z\u00e1kazn\u00edkov, dostato\u010dne intuit\u00edvny na to, aby sa z\u00e1kazn\u00edci c\u00edtili bezprobl\u00e9movo, a dostato\u010dne personalizovan\u00fd na to, aby sa zachovalo d\u00f4le\u017eit\u00e9 \u013eudsk\u00e9 spojenie s ka\u017ed\u00fdm z\u00e1kazn\u00edkom.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Pre\u010do va\u0161a firma potrebuje hostovan\u00e9 IVR?<\/h2>\n\n\n\n<p>Pre\u010do by va\u0161a firma mohla potrebova\u0165 hostovan\u00e9 IVR?\nPolo\u017ete si nasleduj\u00face ot\u00e1zky: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Maj\u00fa va\u0161i z\u00e1kazn\u00edci r\u00f4zne potreby, po\u017eiadavky a probl\u00e9my?<\/li>\n\n\n\n<li>M\u00e1te zamestnancov, ktor\u00ed pracuj\u00fa (alebo chc\u00fa pracova\u0165) na dia\u013eku?<\/li>\n\n\n\n<li>Bojujete s n\u00e1kladmi na hardv\u00e9r?<\/li>\n\n\n\n<li>Je \u00fadr\u017eba v\u00e1\u0161ho existuj\u00faceho syst\u00e9mu n\u00e1kladn\u00e1 a\/alebo \u010dasovo n\u00e1ro\u010dn\u00e1?<\/li>\n\n\n\n<li>Ocenili by va\u0161i z\u00e1kazn\u00edci r\u00fdchlej\u0161\u00ed a intuit\u00edvnej\u0161\u00ed kontaktn\u00fd syst\u00e9m?<\/li>\n<\/ul>\n\n\n\n<p>Ak \u00e1no, hostovan\u00e9 IVR je ur\u010dite pre v\u00e1s.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u010casto je potrebn\u00e9 prisp\u00f4sobi\u0165 ponuky IVR a toky hovorov<\/h3>\n\n\n\n<p>\u010co ak je va\u0161a firma tak\u00e1 dynamick\u00e1, \u017ee sa d\u00f4vody kontaktu so z\u00e1kazn\u00edkmi \u010dasto menia?\nNebude n\u00e1ro\u010dn\u00e9 neust\u00e1le meni\u0165 ponuky IVR a toky hovorov? <\/p>\n\n\n\n<p>Nie.\nCloudTalk umo\u017e\u0148uje ve\u013emi jednoducho zmeni\u0165 a prisp\u00f4sobi\u0165 takmer ka\u017ed\u00fd aspekt syst\u00e9mu va\u0161im potreb\u00e1m.\nT\u00e1to flexibilita je v\u00fdhodou pre dynamick\u00e9 podniky, preto\u017ee im umo\u017e\u0148uje ve\u013emi r\u00fdchlo meni\u0165 kontaktn\u00e9 cesty z\u00e1kazn\u00edkov, kedyko\u013evek je to potrebn\u00e9.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">M\u00e1te agentov alebo zamestnancov, ktor\u00ed chc\u00fa pracova\u0165 na dia\u013eku<\/h3>\n\n\n\n<p>Pod\u013ea ned\u00e1vnej <a href=\"https:\/\/buffer.com\/state-of-remote-work\/2023\" target=\"_blank\" rel=\"noopener\">spr\u00e1vy o stave pr\u00e1ce na dia\u013eku<\/a> 98 % op\u00fdtan\u00fdch uviedlo, \u017ee by chceli aspo\u0148 \u010diasto\u010dne pracova\u0165 na dia\u013eku.\nPodniky, ktor\u00e9 m\u00f4\u017eu pon\u00faknu\u0165 mo\u017enos\u0165 pr\u00e1ce na dia\u013eku alebo hybridnej pr\u00e1ce, maj\u00fa teda ve\u013ek\u00fa v\u00fdhodu, pokia\u013e ide o prij\u00edmanie zamestnancov. <\/p>\n\n\n\n<p>Ke\u010f\u017ee hostovan\u00e9 IVR nie je viazan\u00e9 na jedno pracovn\u00e9 miesto, umo\u017e\u0148uje va\u0161im zamestnancom pracova\u0165 na dia\u013eku, \u010do je ve\u013emi d\u00f4le\u017eit\u00e9, preto\u017ee je jasn\u00e9, \u017ee <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/simple-ideas-on-how-to-build-a-healthy-and-strong-remote-work-culture\/\">kult\u00fara pr\u00e1ce na dia\u013eku<\/a> tu zost\u00e1va.  <\/p>\n\n\n\n<p>Pokia\u013e maj\u00fa zamestnanci pr\u00edstup k v\u00e1\u0161mu hostovan\u00e9mu softv\u00e9ru interakt\u00edvnej hlasovej odozvy &#8211; alebo k rie\u0161eniu volania, ktor\u00e9ho je s\u00fa\u010das\u0165ou &#8211; m\u00f4\u017eu pracova\u0165 odkia\u013eko\u013evek chc\u00fa.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Va\u0161e n\u00e1klady na in\u0161tal\u00e1ciu a \u00fadr\u017ebu hardv\u00e9ru s\u00fa pr\u00edli\u0161 vysok\u00e9<\/h3>\n\n\n\n<p>Hardv\u00e9r telef\u00f3nneho a call centra m\u00f4\u017ee by\u0165 ve\u013emi drah\u00fd a n\u00e1klady na \u00fadr\u017ebu m\u00f4\u017eu by\u0165 vy\u010derp\u00e1vaj\u00face.\nNaproti tomu <a href=\"https:\/\/test-staging.cloudtalk.io\/ivr-phone-system-price\/\">ceny telef\u00f3nnych syst\u00e9mov IVR<\/a> s\u00fa zvy\u010dajne n\u00e1kladovo efekt\u00edvnej\u0161ie a zrozumite\u013enej\u0161ie.   <\/p>\n\n\n\n<p>Model SaaS znamen\u00e1, \u017ee va\u0161a firma jednoducho plat\u00ed za predplatn\u00e9.\nO hlavn\u00fd hardv\u00e9r a \u00fadr\u017ebu sa postar\u00e1 poskytovate\u013e hostovan\u00e9ho IVR tretej strany.\nTo v\u00e1m \u0161etr\u00ed \u010das a peniaze.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Poskytovanie podpory na najvy\u0161\u0161ej \u00farovni pomocou hostovan\u00e9ho IVR<\/h2>\n\n\n\n<p>Hostovan\u00e9 rie\u0161enie IVR, ako je to integrovan\u00e9 v CloudTalku, m\u00f4\u017ee zv\u00fd\u0161i\u0165 mieru spokojnosti va\u0161ich z\u00e1kazn\u00edkov.\nA pre va\u0161u firmu to m\u00e1 aj \u010fal\u0161ie v\u00fdhody.   <\/p>\n\n\n\n<p>Hostovan\u00e9 IVR dok\u00e1\u017ee z\u00e1zraky v takmer ka\u017edom aspekte v\u00e1\u0161ho podnikania &#8211; od zefekt\u00edvnenia prev\u00e1dzky a\u017e po uvo\u013enenie zamestnancov, aby sa mohli s\u00fastredi\u0165 na to, \u010do je d\u00f4le\u017eit\u00e9. <br\/><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontaktujte CloudTalk e\u0161te dnes<\/a> a zistite, \u010do pre v\u00e1s m\u00f4\u017eeme urobi\u0165.<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Vzh\u013eadom na to, \u017ee 35 % z\u00e1kazn\u00edkov uprednost\u0148uje mo\u017enos\u0165 samoobslu\u017enej starostlivosti o z\u00e1kazn\u00edkov, s\u00fa hostovan\u00e9 slu\u017eby IVR pre va\u0161e podnikanie&#8230;<\/p>\n","protected":false},"author":131,"featured_media":205852,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-231863","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/231863","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/users\/131"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/comments?post=231863"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/231863\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media\/205852"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media?parent=231863"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/categories?post=231863"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/tags?post=231863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}