{"id":231833,"date":"2024-07-31T11:42:59","date_gmt":"2024-07-31T09:42:59","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/co-je-odchadzajuce-volanie\/"},"modified":"2024-08-12T11:31:16","modified_gmt":"2024-08-12T09:31:16","slug":"co-je-odchadzajuce-volanie","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/co-je-odchadzajuce-volanie\/","title":{"rendered":"\u010co je odch\u00e1dzaj\u00face volanie?"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">Ako zvl\u00e1dnu\u0165 odch\u00e1dzaj\u00face volania<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\" style=\"border-radius:3px\">KONTAKTUJTE PREDAJ<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\" style=\"border-radius:3px\">ZA\u010cNITE VOLA\u0164<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Mastering-Outbound-Calling_-Strategies-Unveiled.png\" alt=\"\" class=\"wp-image-201285\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Mastering-Outbound-Calling_-Strategies-Unveiled.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Mastering-Outbound-Calling_-Strategies-Unveiled-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Mastering-Outbound-Calling_-Strategies-Unveiled-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Mastering-Outbound-Calling_-Strategies-Unveiled-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Mastering-Outbound-Calling_-Strategies-Unveiled-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Mastering-Outbound-Calling_-Strategies-Unveiled-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Mastering-Outbound-Calling_-Strategies-Unveiled-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Mastering-Outbound-Calling_-Strategies-Unveiled-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Mastering-Outbound-Calling_-Strategies-Unveiled-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/Mastering-Outbound-Calling_-Strategies-Unveiled-88x50.png 88w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure><\/div>\n\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">Po\u010fme sa porozpr\u00e1va\u0165 o odch\u00e1dzaj\u00facom volan\u00ed.\nV dne\u0161nom predaji je k\u013e\u00fa\u010dov\u00e9, preto\u017ee v\u00e1m pom\u00e1ha oslovi\u0165 potenci\u00e1lnych z\u00e1kazn\u00edkov a nadviaza\u0165 s nimi kontakt.   <\/p>\n\n\n\n<p class=\"has-small-font-size\">Vo svete, kde ka\u017ed\u00fd bojuje o to, aby si ho niekto v\u0161imol, m\u00e1te \u0161ancu vynikn\u00fa\u0165, zv\u00fd\u0161i\u0165 po\u010det potenci\u00e1lnych z\u00e1kazn\u00edkov a zv\u00fd\u0161i\u0165 predaj.\nSte pripraven\u00ed ponori\u0165 sa do toho a zmeni\u0165 to? <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 poznatky<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Outbound zohr\u00e1va k\u013e\u00fa\u010dov\u00fa \u00falohu pri udr\u017eiavan\u00ed lojality a budovan\u00ed silnej a d\u00f4veryhodnej reput\u00e1cie zna\u010dky.<\/li>\n\n\n\n<li>Vyu\u017e\u00edvanie predikt\u00edvnych \u010d\u00edseln\u00edkov a syst\u00e9mov CRM zvy\u0161uje efekt\u00edvnos\u0165 odch\u00e1dzaj\u00facich hovorov a z\u00e1rove\u0148 prisp\u00f4sobuje scen\u00e1re a segmentuje publikum s cie\u013eom personalizova\u0165 oslovenie.<\/li>\n\n\n\n<li>Zameranie sa sk\u00f4r na kvalitu ako na kvantitu, akt\u00edvne vyh\u013ead\u00e1vanie sp\u00e4tnej v\u00e4zby a d\u00f4sledn\u00e9 zd\u00f4raz\u0148ovanie \u0161kolenia agentov zabezpe\u010duje, \u017ee \u00fasilie je v s\u00falade s hlavn\u00fdmi obchodn\u00fdmi cie\u013emi.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u010co je to odch\u00e1dzaj\u00faci hovor?<\/h2>\n\n\n\n<p>V\u00fdstupn\u00fd hovor, ktor\u00fd uskuto\u010d\u0148uje obchodn\u00fd z\u00e1stupca potenci\u00e1lnym alebo existuj\u00facim z\u00e1kazn\u00edkom, je proakt\u00edvna strat\u00e9gia predaja, marketingu, podpory alebo zberu \u00fadajov.\nZah\u0155\u0148a priamu komunik\u00e1ciu spolo\u010dnosti na dosiahnutie cie\u013eov, ako je generovanie potenci\u00e1lnych z\u00e1kazn\u00edkov, uzavretie predaja, uskuto\u010dnenie prieskumu alebo aktualiz\u00e1cia inform\u00e1ci\u00ed o z\u00e1kazn\u00edkoch. <\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Odch\u00e1dzaj\u00face a prich\u00e1dzaj\u00face hovory<\/h3>\n\n\n\n<p>Hlavn\u00fd rozdiel medzi <a   href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/prichadzajuce-a-odchadzajuce-hovory-definicia-a-klucove-rozdiely\/\">odch\u00e1dzaj\u00facimi a prich\u00e1dzaj\u00facimi hovormi<\/a> spo\u010d\u00edva v tom, kto kontakt iniciuje.\nOdch\u00e1dzaj\u00face hovory uskuto\u010d\u0148uje spolo\u010dnos\u0165 so z\u00e1kazn\u00edkom, zatia\u013e \u010do prich\u00e1dzaj\u00face hovory iniciuje z\u00e1kazn\u00edk, ktor\u00fd zvy\u010dajne h\u013ead\u00e1 podporu alebo inform\u00e1cie. <\/p>\n\n\n\n<div class=\"wp-block-group note\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group side-text\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Pozn\u00e1mka<\/p>\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-left\">Napr\u00edklad predajn\u00fd t\u00edm m\u00f4\u017ee vyu\u017e\u00edva\u0165 odch\u00e1dzaj\u00face hovory na predstavenie nov\u00e9ho produktu potenci\u00e1lnym z\u00e1kazn\u00edkom, zatia\u013e \u010do prich\u00e1dzaj\u00face hovory m\u00f4\u017eu zah\u0155\u0148a\u0165 z\u00e1kazn\u00edkov, ktor\u00ed sa obracaj\u00fa na asisten\u010dn\u00e9 pracovisko so \u017eiados\u0165ou o pomoc s produktom alebo slu\u017ebou.<\/p>\n\n\n\n<p><a href=\"https:\/\/capturly.com\/blog\/average-conversion-rate\/\" target=\"_blank\" rel=\"noopener\"><br\/><\/a><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">V\u00fdhody odch\u00e1dzaj\u00faceho volania pre firmy<\/h2>\n\n\n\n<p>Odch\u00e1dzaj\u00face hovory pon\u00fakaj\u00fa mno\u017estvo v\u00fdhod pre podniky, ktor\u00e9 sa sna\u017eia posilni\u0165 svoj predajn\u00fd potenci\u00e1l, zlep\u0161i\u0165 interakcie so z\u00e1kazn\u00edkmi a podpori\u0165 rast.\nTu je nieko\u013eko k\u013e\u00fa\u010dov\u00fdch v\u00fdhod: <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Zlep\u0161enie generovania a kvalifik\u00e1cie potenci\u00e1lnych z\u00e1kazn\u00edkov<\/strong>: Odch\u00e1dzaj\u00face hovory v\u00e1m umo\u017enia proakt\u00edvne oslovi\u0165 potenci\u00e1lnych z\u00e1kazn\u00edkov, efekt\u00edvne identifikova\u0165 a kvalifikova\u0165 potenci\u00e1lnych z\u00e1kazn\u00edkov a podpori\u0165 siln\u00fd predajn\u00fd potenci\u00e1l.  <\/li>\n\n\n\n<li><strong>U\u013eah\u010denie priamej a prisp\u00f4sobenej komunik\u00e1cie<\/strong>: Agenti m\u00f4\u017eu prisp\u00f4sobi\u0165 svoju spr\u00e1vu na z\u00e1klade konkr\u00e9tnych potrieb a preferenci\u00ed pr\u00edjemcu, \u010d\u00edm sa v\u00fdrazne zlep\u0161\u00ed sk\u00fasenos\u0165 a d\u00f4vera z\u00e1kazn\u00edkov.<\/li>\n\n\n\n<li><strong>Zv\u00fd\u0161enie predaja a pr\u00edjmov<\/strong>: V\u010faka priamej komunik\u00e1cii s potenci\u00e1lnymi kupuj\u00facimi sl\u00fa\u017eia odch\u00e1dzaj\u00face hovory ako \u00fa\u010dinn\u00fd n\u00e1stroj na uzatv\u00e1ranie predaja a propag\u00e1ciu \u010fal\u0161\u00edch produktov alebo slu\u017eieb.\nTento praktick\u00fd pr\u00edstup \u00fa\u010dinne ovplyv\u0148uje n\u00e1kupn\u00e9 rozhodnutia, <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/sales-acceleration-in-saas\/\">podporuje obchodn\u00fd rast<\/a> a zvy\u0161uje pr\u00edjmy. <\/li>\n\n\n\n<li><strong>Dosiahnutie n\u00e1kladovo efekt\u00edvneho dosahu:<\/strong> Odch\u00e1dzaj\u00face hovory zvy\u0161uj\u00fa anga\u017eovanos\u0165 z\u00e1kazn\u00edkov a zlep\u0161uj\u00fa ich slu\u017eby pri ni\u017e\u0161\u00edch n\u00e1kladoch, \u010d\u00edm napom\u00e1haj\u00fa udr\u017eaniu z\u00e1kazn\u00edkov, posil\u0148uj\u00fa ich lojalitu a zvy\u0161uj\u00fa po\u010det opakovan\u00fdch obchodov, a t\u00fdm buduj\u00fa udr\u017eate\u013en\u00fa reput\u00e1ciu zna\u010dky.<\/li>\n\n\n\n<li><strong>Zr\u00fdchlenie prieskumu trhu a zberu sp\u00e4tnej v\u00e4zby<\/strong>: Odch\u00e1dzaj\u00face hovory r\u00fdchlo zhroma\u017e\u010fuj\u00fa sp\u00e4tn\u00fa v\u00e4zbu od z\u00e1kazn\u00edkov a poznatky o trhu, \u010do umo\u017e\u0148uje r\u00fdchle prisp\u00f4sobenie sa podnikaniu a inov\u00e1cie.<\/li>\n\n\n\n<li><strong>Zlep\u0161enie udr\u017eania z\u00e1kazn\u00edkov<\/strong>: Personalizovan\u00e9 oslovenie ukazuje z\u00e1kazn\u00edkom, \u017ee ich n\u00e1zor je cenen\u00fd a ich potreby s\u00fa rie\u0161en\u00e9 sk\u00f4r, ako vznikn\u00fa probl\u00e9my.\nT\u00e1to strat\u00e9gia prevent\u00edvnej komunik\u00e1cie zvy\u0161uje spokojnos\u0165, prehlbuje vz\u0165ahy so z\u00e1kazn\u00edkmi a zvy\u0161uje mieru udr\u017eania z\u00e1kazn\u00edkov. <\/li>\n<\/ol>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel is-style-image-left\" style=\"background-color:#F8F5FF\"><div class=\"cta-simple-panel-inner\">\n<figure class=\"wp-block-image size-large is-resized is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"394\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/alternative-pages-illustration2.svg\" alt=\"\" class=\"wp-image-201198\" style=\"width:772px;height:auto\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Zlep\u0161ite svoju strat\u00e9giu odch\u00e1dzaj\u00facich hovorov e\u0161te dnes<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/11-sposobov-ako-zlepsit-strategiu-odchadzajucich-hovorov\/\">Zisti\u0165 viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Osved\u010den\u00e9 postupy pre efekt\u00edvne odch\u00e1dzaj\u00face volania<\/h2>\n\n\n\n<p>Ak chcete zv\u00fd\u0161i\u0165 \u00faspe\u0161nos\u0165 svojich <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/kampan-odchadzajucich-hovorov-ako-ju-nastavit-a-osvedcene-postupy\/\">kampan\u00ed na odch\u00e1dzaj\u00face hovory<\/a>, je nevyhnutn\u00e9 spoji\u0165 premyslen\u00fa pr\u00edpravu s pokro\u010dil\u00fdmi technologick\u00fdmi n\u00e1strojmi a z\u00e1rove\u0148 dodr\u017eiava\u0165 pr\u00e1vne normy.\nTu uv\u00e1dzame k\u013e\u00fa\u010dov\u00e9 strat\u00e9gie na zdokonalenie v\u00e1\u0161ho \u00fasilia v oblasti v\u00fdjazdov\u00fdch volan\u00ed. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Vytv\u00e1ranie efekt\u00edvnych predajn\u00fdch skriptov<\/h3>\n\n\n\n<p>Efekt\u00edvny predajn\u00fd scen\u00e1r je z\u00e1kladom \u00faspe\u0161n\u00e9ho outbound volania.\nPon\u00faka ucelen\u00fa \u0161trukt\u00faru dial\u00f3gov, ktor\u00e1 zabezpe\u010duje zdie\u013eanie d\u00f4le\u017eit\u00fdch inform\u00e1ci\u00ed, a z\u00e1rove\u0148 poskytuje priestor na personaliz\u00e1ciu v reakcii na sp\u00e4tn\u00fa v\u00e4zbu pr\u00edjemcu.\n <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/11-best-sales-call-script-templates-2022\/\">Dobre pripraven\u00fd scen\u00e1r<\/a> je v\u017edy prisp\u00f4soben\u00fd pr\u00edjemcovi a zd\u00f4raz\u0148uje v\u00fdhody pre potenci\u00e1lneho z\u00e1kazn\u00edka.\nUdr\u017euje agentov na spr\u00e1vnej ceste, u\u013eah\u010duje jasn\u00e9 komunikovanie presved\u010div\u00fdch spr\u00e1v a buduje d\u00f4veru pri rie\u0161en\u00ed n\u00e1mietok.   <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Napl\u00e1nujte si tok hovorov<\/h3>\n\n\n\n<p>Jasne definovan\u00e9 ciele s\u00fa z\u00e1kladom \u00faspe\u0161nej strat\u00e9gie odch\u00e1dzaj\u00faceho volania.\nStanovte si konkr\u00e9tne ciele, ako je generovanie potenci\u00e1lnych z\u00e1kazn\u00edkov, zapojenie z\u00e1kazn\u00edkov alebo konverzia predaja.\nPresn\u00fd pl\u00e1n zabezpe\u010d\u00ed, \u017ee \u00fasilie v\u00e1\u0161ho t\u00edmu bude v s\u00falade s nadraden\u00fdmi obchodn\u00fdmi cie\u013emi, \u010do povedie k cielenej\u0161\u00edm a \u00fa\u010dinnej\u0161\u00edm odch\u00e1dzaj\u00facim hovorom.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Vyu\u017e\u00edvanie syst\u00e9mov CRM<\/h3>\n\n\n\n<p>Integr\u00e1cia odch\u00e1dzaj\u00facich hovorov so syst\u00e9mami riadenia vz\u0165ahov so z\u00e1kazn\u00edkmi (CRM) m\u00f4\u017ee v\u00fdrazne zv\u00fd\u0161i\u0165 personaliz\u00e1ciu a relevantnos\u0165 va\u0161ich hovorov.\nPrepojen\u00edm s na\u0161imi integr\u00e1ciami CRM z\u00edskate pr\u00edstup k obrovsk\u00e9mu mno\u017estvu \u00fadajov o z\u00e1kazn\u00edkoch vr\u00e1tane predch\u00e1dzaj\u00facich interakci\u00ed, preferenci\u00ed a hist\u00f3rie n\u00e1kupov. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Implement\u00e1cia automatick\u00fdch \u010d\u00edseln\u00edkov<\/h3>\n\n\n\n<p>Za\u010dlenenie automatick\u00fdch voli\u010dov zmen\u00ed v\u00e1\u0161 pracovn\u00fd postup pri odch\u00e1dzaj\u00facich hovoroch.\nTieto n\u00e1stroje <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/co-je-automatizovane-odchadzajuce-volanievyhody-a-riesenia\/\">automatizuj\u00fa proces vyt\u00e1\u010dania<\/a> a uvo\u013e\u0148uj\u00fa agentov, aby sa s\u00fastredili na zmyslupln\u00e9 rozhovory namiesto manu\u00e1lneho vyt\u00e1\u010dania.\nAutomatick\u00e9 voli\u010de tie\u017e zefekt\u00edv\u0148uj\u00fa spr\u00e1vu zoznamu hovorov, ur\u010dovanie prior\u00edt ved\u00facich hovorov a udr\u017eiavanie konzistentn\u00e9ho objemu hovorov, \u010d\u00edm zvy\u0161uj\u00fa produktivitu agentov a minimalizuj\u00fa \u010das ne\u010dinnosti.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Vyu\u017e\u00edvanie anal\u00fdzy hovorov<\/h3>\n\n\n\n<p>Anal\u00fdza hovorov pon\u00faka podrobn\u00e9 inform\u00e1cie o trvan\u00ed hovorov, ukazovate\u013eoch \u00faspe\u0161nosti, reakci\u00e1ch z\u00e1kazn\u00edkov a efektivite agentov.\nNa z\u00e1klade anal\u00fdzy t\u00fdchto \u00fadajov m\u00f4\u017eete neust\u00e1le zdokona\u013eova\u0165 <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/11-sposobov-ako-zlepsit-strategiu-odchadzajucich-hovorov\/\">strat\u00e9gie volania<\/a>, upravova\u0165 scen\u00e1re a zlep\u0161ova\u0165 \u0161kolenia, \u010d\u00edm zabezpe\u010d\u00edte, \u017ee va\u0161e iniciat\u00edvy v oblasti odch\u00e1dzaj\u00facich hovorov bud\u00fa \u00fa\u010dinn\u00e9 a efekt\u00edvne. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Zabezpe\u010denie s\u00faladu s pr\u00e1vnymi predpismi<\/h3>\n\n\n\n<p>Dodr\u017eiavanie predpisov, ako je <a href=\"https:\/\/www.fcc.gov\/sites\/default\/files\/tcpa-rules.pdf\" target=\"_blank\" rel=\"noopener\">z\u00e1kon o ochrane spotrebite\u013ea pri telefonovan\u00ed<\/a> (TCPA), <a href=\"https:\/\/gdpr-info.eu\/\" target=\"_blank\" rel=\"noopener\">v\u0161eobecn\u00e9 nariadenie o ochrane \u00fadajov<\/a> (GDPR) a \u010fal\u0161ie miestne z\u00e1kony, je nevyhnutn\u00e9 na ochranu s\u00fakromia z\u00e1kazn\u00edkov a predch\u00e1dzanie pr\u00e1vnym n\u00e1sledkom.\nSledovanie t\u00fdchto predpisov, zabezpe\u010denie potrebn\u00fdch povolen\u00ed a udr\u017eiavanie aktualizovan\u00e9ho zoznamu os\u00f4b, ktor\u00fdm sa nesmie vola\u0165, s\u00fa z\u00e1kladn\u00fdmi krokmi na zabezpe\u010denie zodpovedn\u00e9ho a s\u00faladn\u00e9ho postupu pri telefonovan\u00ed. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ktor\u00fd typ odch\u00e1dzaj\u00faceho dialera je najlep\u0161\u00ed pre predaj?<\/h2>\n\n\n\n<p>Existuj\u00fa <strong>3 hlavn\u00e9 typy predajn\u00fdch dialerov<\/strong>, z ktor\u00fdch ka\u017ed\u00fd m\u00e1 svoje v\u00fdhody a najlep\u0161ie pr\u00edpady pou\u017eitia.\nPatria medzi ne: <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Inteligentn\u00e9 \u010d\u00edseln\u00edky:<\/strong><\/h3>\n\n\n\n<p>Predajn\u00fd dialer poh\u00e1\u0148an\u00fd umelou inteligenciou s inteligentn\u00fdmi mo\u017enos\u0165ami smerovania, ktor\u00e9 zni\u017euj\u00fa \u010das hovoru a\u017e o <strong>50 %<\/strong>.<\/p>\n\n\n\n<p><strong>V\u00fdhody:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Jedn\u00fdm kliknut\u00edm napl\u0148te fronty hovorov \u010d\u00edslami z ak\u00e9hoko\u013evek CRM alebo webovej str\u00e1nky;<\/li>\n\n\n\n<li>Stanovte priority na z\u00e1klade \u010dasov\u00fdch p\u00e1siem a o\u010dak\u00e1vanej odozvy;<\/li>\n\n\n\n<li>Jednoduch\u00e9 zoradenie \u010d\u00edsel vo fronte pomocou funkcie drag-and-drop;<\/li>\n<\/ul>\n\n\n\n<p><strong>Najlep\u0161ie funguje pre: <\/strong>kampane zameran\u00e9 na kvalitu.<\/p>\n\n\n\n<p>Pozrite sa, ako v\u00e1m m\u00f4\u017ee pom\u00f4c\u0165 <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/inteligentne-vytacanie\/\">slu\u017eba Smart Dialer<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Power Dialers:<\/strong><\/h3>\n\n\n\n<p>Viacriadkov\u00fd predajn\u00fd dialer, ktor\u00fd v\u00e1m pom\u00f4\u017ee oslovi\u0165 <strong>3x viac potenci\u00e1lnych z\u00e1kazn\u00edkov<\/strong> t\u00fdm, \u017ee zavol\u00e1te viacer\u00fdm kontaktom naraz.<\/p>\n\n\n\n<p><strong>V\u00fdhody:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zjednodu\u0161te ka\u017edodenn\u00e9 \u00falohy agentov pomocou vopred pripraven\u00fdch kampan\u00ed, skriptov at\u010f;<\/li>\n\n\n\n<li>U\u0161etrite \u010das automatick\u00fdm vyt\u00e1\u010dan\u00edm nov\u00e9ho \u010d\u00edsla na konci hovoru;  <\/li>\n\n\n\n<li>V\u00fdkonn\u00e1 analytika s ozna\u010dovan\u00edm na zavolanie, zaznamen\u00e1van\u00edm pozn\u00e1mok at\u010f;<\/li>\n<\/ul>\n\n\n\n<p><strong>Najlep\u0161ie funguje pre: <\/strong>kampane s ve\u013ek\u00fdm po\u010dtom hovorov.<\/p>\n\n\n\n<p>\u010eal\u0161ie inform\u00e1cie o aplik\u00e1cii <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/power-dialer-2\/\">Power Dialer<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Automatick\u00e9 vyt\u00e1\u010danie:<\/strong><\/h3>\n\n\n\n<p>Najz\u00e1kladnej\u0161\u00ed dialer s obmedzen\u00fdmi funkciami, ale za prijate\u013en\u00fa cenu.\nCloudTalk ho nepon\u00faka z d\u00f4vodu zastarania. <\/p>\n\n\n\n<p><strong>V\u00fdhody:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Z\u00e1kladn\u00e1 automatiz\u00e1cia hovorov;<\/li>\n\n\n\n<li>Jednoduch\u00e9 pou\u017e\u00edvanie;  <\/li>\n\n\n\n<li>Cenovo dostupn\u00e9;<\/li>\n<\/ul>\n\n\n\n<p><strong>Najlep\u0161ie funguje pre: <\/strong>N\u00edzkon\u00e1kladov\u00e9 kampane.<\/p>\n\n\n\n<p>Viac inform\u00e1ci\u00ed o automatickom vyt\u00e1\u010dan\u00ed n\u00e1jdete <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/2024-sprievodca-vyberom-najlepsieho-softveru-auto-dialer\/\">tu<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Najlep\u0161ie funkcie pre odch\u00e1dzaj\u00face volania<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">1. <strong>Identifik\u00e1cia miestneho volaj\u00faceho<\/strong><\/h4>\n\n\n\n<p>Vyu\u017e\u00edvanie <a href=\"https:\/\/test-staging.cloudtalk.io\/virtual-caller-id\/\" data-type=\"page\" data-id=\"7389\">miestneho identifik\u00e1tora volaj\u00faceho<\/a> poskytuje glob\u00e1lny dosah a z\u00e1rove\u0148 zachov\u00e1va miestny charakter.\nJe to \u00fa\u010dinn\u00fd sp\u00f4sob, ako zlep\u0161i\u0165 strat\u00e9giu odch\u00e1dzaj\u00facich hovorov a pom\u00e1ha v\u00e1m vytvori\u0165 si zn\u00e1mu pr\u00edtomnos\u0165 v r\u00f4znych regi\u00f3noch.\nTento pr\u00edstup podporuje d\u00f4veru a zvy\u0161uje pravdepodobnos\u0165 pozit\u00edvnych reakci\u00ed.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2. <strong>Nahr\u00e1vanie hovorov <\/strong> <\/h4>\n\n\n\n<p>Posilnite svoju strat\u00e9giu odch\u00e1dzaj\u00facich hovorov pomocou neocenite\u013en\u00e9ho n\u00e1stroja <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/nahravanie-v-call-centre-automaticke-zachytavanie-hovorov\/\" data-type=\"page\" data-id=\"5671\">nahr\u00e1vania hovorov<\/a>.\nZaznamen\u00e1vajte d\u00f4le\u017eit\u00e9 detaily, monitorujte v\u00fdkon agentov a zabezpe\u010dte s\u00falad s predpismi.\nNahr\u00e1vanie hovorov je mnohostrann\u00e1 funkcia, ktor\u00e1 prispieva k \u0161koleniu, zabezpe\u010deniu kvality a komplexnej evidencii.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. <strong>Odstr\u00e1nenie hlasovej schr\u00e1nky<\/strong><\/h4>\n\n\n\n<p>Efekt\u00edvne spravujte odch\u00e1dzaj\u00face hovory s pohodl\u00edm <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/voicemail-drop-softver-tajna-zbran-vasho-predajneho-timu\/\" data-type=\"page\" data-id=\"4429\">hlasovej schr\u00e1nky<\/a>.\nU\u0161etrite \u010das a zachovajte profesionalitu zanechan\u00edm vopred nahrat\u00fdch hlasov\u00fdch spr\u00e1v, ke\u010f je pr\u00edjemca nedostupn\u00fd.\nT\u00e1to funkcia zefekt\u00edv\u0148uje proces volania a umo\u017e\u0148uje agentom plynulo sa pohybova\u0165 v zoznamoch hovorov.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>4. Odch\u00e1dzaj\u00face \u010d\u00edseln\u00edky<\/strong><\/h4>\n\n\n\n<p>Optimalizujte efektivitu hovorov a produktivitu agentov pomocou <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/outbound-dialers-typy-vyhody-a-sposob-ich-pouzitia\/\">odch\u00e1dzaj\u00facich \u010d\u00edseln\u00edkov<\/a>.\nTieto n\u00e1stroje automatizuj\u00fa proces vyt\u00e1\u010dania, zni\u017euj\u00fa \u010das ne\u010dinnosti a zvy\u0161uj\u00fa po\u010det spojen\u00ed.\nOdch\u00e1dzaj\u00face dialery prispievaj\u00fa k zefekt\u00edvneniu pracovn\u00e9ho postupu, \u010d\u00edm zabezpe\u010duj\u00fa, \u017ee v\u00e1\u0161 t\u00edm sa za krat\u0161\u00ed \u010das spoj\u00ed s v\u00e4\u010d\u0161\u00edm po\u010dtom potenci\u00e1lnych z\u00e1kazn\u00edkov.    <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">5. <strong>Anal\u00fdza v re\u00e1lnom \u010dase<\/strong><\/h4>\n\n\n\n<p>Posilnite svoju strat\u00e9giu odch\u00e1dzaj\u00facich hovorov pomocou <a href=\"https:\/\/test-staging.cloudtalk.io\/dashboard\/\" data-type=\"page\" data-id=\"7059\">anal\u00fdzy v re\u00e1lnom \u010dase<\/a> a z\u00edskajte okam\u017eit\u00e9 inform\u00e1cie.\nMonitorujte v\u00fdkonnos\u0165 hovorov, sledujte k\u013e\u00fa\u010dov\u00e9 ukazovatele a prij\u00edmajte rozhodnutia zalo\u017een\u00e9 na \u00fadajoch.\nAnal\u00fdza v re\u00e1lnom \u010dase poskytuje pru\u017enos\u0165 potrebn\u00fa na prisp\u00f4sobenie strat\u00e9gi\u00ed a maximaliz\u00e1ciu vplyvu odch\u00e1dzaj\u00facich hovorov.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ako si vybra\u0165 spr\u00e1vny softv\u00e9r centra odch\u00e1dzaj\u00facich hovorov pre va\u0161u firmu<\/h2>\n\n\n\n<p>V\u00fdber spr\u00e1vneho n\u00e1stroja pre odch\u00e1dzaj\u00face hovory m\u00f4\u017ee by\u0165 n\u00e1ro\u010dn\u00fd, ale my sa v\u00e1m pok\u00fasime pom\u00f4c\u0165 na va\u0161ej ceste poskytnut\u00edm k\u013e\u00fa\u010dov\u00fdch inform\u00e1ci\u00ed o niektor\u00fdch najlep\u0161\u00edch mo\u017enostiach na trhu.<\/p>\n\n\n\n<p>Tu je nieko\u013eko v\u00fdznamn\u00fdch n\u00e1strojov, ka\u017ed\u00fd s jedine\u010dn\u00fdmi funkciami, v\u00fdhodami, cenami a pl\u00e1nmi, ktor\u00e9 v\u00e1m pom\u00f4\u017eu urobi\u0165 informovan\u00e9 rozhodnutie:<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">1. CloudTalk<\/h3>\n\n\n\n<p>CloudTalk je cloudov\u00e9 call centrum a firemn\u00fd telef\u00f3nny syst\u00e9m vytvoren\u00fd na maximaliz\u00e1ciu va\u0161ej z\u00e1kazn\u00edckej podpory vo v\u0161etk\u00fdch kan\u00e1loch.\nSta\u010d\u00ed si vybra\u0165 \u010d\u00edslo pre jednu z <strong>podporovan\u00fdch kraj\u00edn160+<\/strong> a m\u00f4\u017eete okam\u017eite za\u010da\u0165 optimalizova\u0165 svoje pracovn\u00e9 postupy pomocou pokro\u010dil\u00fdch funkci\u00ed vr\u00e1tane <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/co-je-interaktivna-hlasova-odozva-ivrvyhody-a-nastavenie\/\">IVR<\/a>, funkci\u00ed <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/softver-na-volanie-kliknutim\/\">click-to-call<\/a>, <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/power-dialer-2\/\">power dialers<\/a> a \u010fal\u0161\u00edch!\nCloudTalk podporuje aj <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/integrovany-softver-pre-call-centra\/\">35+<\/a> <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/integrovany-softver-pre-call-centra\/\">\u010fal\u0161ie v\u00fdkonn\u00e9 integr\u00e1cie pre<\/a> helpdesk, e-commerce a syst\u00e9my CRM vr\u00e1tane HubSpot a Zendesk.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 vlastnosti<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vysokokvalitn\u00e9 hovory so zaru\u010denou latenciou a minim\u00e1lnym chven\u00edm<\/li>\n\n\n\n<li>Hladk\u00fd priebeh pr\u00e1ce s na\u0161imi inteligentn\u00fdmi n\u00e1strojmi na smerovanie hovorov<\/li>\n\n\n\n<li>Funkcia sp\u00e4tn\u00e9ho volania, ktor\u00e1 op\u00e4tovne vyto\u010d\u00ed \u010d\u00edslo, k\u00fdm sa nespoj\u00ed s agentom<\/li>\n\n\n\n<li>presmerovanie hovorov po\u010das ru\u0161n\u00fdch hod\u00edn alebo mimo kancel\u00e1rie<\/li>\n\n\n\n<li>Funkcia maskovania hovorov zachov\u00e1va s\u00fakromie v\u00e1\u0161ho osobn\u00e9ho \u010d\u00edsla<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">\u010co ch\u00fdba slu\u017ebe CloudTalk?<\/h4>\n\n\n\n<p>Pod\u013ea niektor\u00fdch pou\u017e\u00edvate\u013eov potreboval CloudTalk Analytics osvie\u017eenie, nie\u010do, \u010do by pou\u017e\u00edvate\u013eom umo\u017enilo hlb\u0161\u00ed poh\u013ead na \u00fadaje, ktor\u00e9 poh\u00e1\u0148aj\u00fa ich podnikanie vpred.  <\/p>\n\n\n\n<p>Odpovedali sme na v\u00fdzvu a ned\u00e1vno sme uviedli na trh<a href=\"https:\/\/test-staging.cloudtalk.io\/analytics\/\"> Analytics 2<\/a>.0, nov\u00fd v\u00fdkonn\u00fd r\u00e1mec na vizualiz\u00e1ciu \u00fadajov, ktor\u00fd pou\u017e\u00edvate\u013eom poskytuje podrobn\u00e9 preh\u013eady o ka\u017edodennej \u010dinnosti ich call centra. Identifikujte probl\u00e9mov\u00e9 oblasti a aplikujte rie\u0161enia zalo\u017een\u00e9 na \u00fadajoch r\u00fdchlej\u0161ie, ako ste si kedy mysleli.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>CloudTalk je ide\u00e1lny telef\u00f3nny syst\u00e9m pre stredne ve\u013ek\u00e9 spolo\u010dnosti, ktor\u00e9 chc\u00fa r\u00e1s\u0165.\nZvy\u010dajne sa pou\u017e\u00edva v predaji na odch\u00e1dzaj\u00face hovory a v z\u00e1kazn\u00edckom servise na prich\u00e1dzaj\u00face hovory. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"446\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-1024x446.png\" alt=\"\" class=\"wp-image-204368\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-1024x446.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-300x131.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-768x335.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-1536x669.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-2048x893.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-1920x837.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-1320x575.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-760x331.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-424x185.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-200x87.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-88x38.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">2. RingCentral<\/h3>\n\n\n\n<p>Ke\u010f sa zamysl\u00edte nad<a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/phone-solutions-for-business-the-top-providers-for-2022-and-ahead\/\"> rie\u0161eniami telefonovania VoIP<\/a>, RingCentral patr\u00ed medzi prv\u00e9, ktor\u00e9 v\u00e1m napadn\u00fa.\nNiet divu, \u017ee t\u00e1to spolo\u010dnos\u0165 je na trhu u\u017e viac ako 20 rokov a vybudovala si dobr\u00e9 meno.   <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">V\u00fdhody spolo\u010dnosti RingCentral<\/h4>\n\n\n\n<p>RingCentral m\u00e1 ve\u013ek\u00e9 mno\u017estvo funkci\u00ed a pon\u00faka hlas a video v HD kvalite.\nPoskytovate\u013e je vhodn\u00fd pre podniky, preto\u017ee poskytuje multikan\u00e1lov\u00e9 prostredie, n\u00e1stroje na kvalifik\u00e1ciu potenci\u00e1lnych z\u00e1kazn\u00edkov, riadenie, spolupr\u00e1cu a v\u00fdkonn\u00e9 funkcie &#8211; to v\u0161etko v jednom softv\u00e9ri. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 vlastnosti<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Trunking SIP<\/li>\n\n\n\n<li>IVR<\/li>\n\n\n\n<li>Nahr\u00e1vanie hovorov<\/li>\n\n\n\n<li>Smerovanie hovorov<\/li>\n\n\n\n<li>Spr\u00e1va kontaktov<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">\u010co ch\u00fdba spolo\u010dnosti RingCentral?<\/h4>\n\n\n\n<p>Napriek v\u0161etk\u00fdm pozit\u00edvam ch\u00fdba RingCentralu mnoho z\u00e1kladn\u00fdch n\u00e1strojov, ktor\u00e9 modern\u00e9 podniky potrebuj\u00fa.  <\/p>\n\n\n\n<p>Funkcie, ako je nat\u00edvna anal\u00fdza sentimentu, prepis re\u010di do textu, inteligentn\u00e9 dialery alebo smerovanie zalo\u017een\u00e9 na zru\u010dnostiach, s\u00fa zahrnut\u00e9 len v rie\u0161en\u00ed kontaktn\u00e9ho centra.\nTo ist\u00e9 plat\u00ed aj pre niektor\u00e9 funkcie spr\u00e1vy agentov, ako je monitorovanie. <\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/nahravanie-v-call-centre-automaticke-zachytavanie-hovorov\/\">N\u00e1stroj na nahr\u00e1vanie hovorov<\/a> a <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/ziskajte-bezplatne-cisla-pre-svoju-firmu\/\">bezplatn\u00e9 \u010d\u00edsla<\/a> s\u00fa k dispoz\u00edcii len ako doplnky za pr\u00edplatok.  <\/p>\n\n\n\n<p>Okrem toho m\u00f4\u017ee implement\u00e1cia spolo\u010dnosti RingCentral trva\u0165 a\u017e 90 dn\u00ed a zah\u0155\u0148a implementa\u010dn\u00fd poplatok. Pou\u017e\u00edvate\u013esk\u00e9 rozhranie slu\u017eby RingCentral tie\u017e nie je v\u017edy najpriate\u013eskej\u0161ie na pr\u00e1cu.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>RingCentral MVP je flexibiln\u00e9 cloudov\u00e9 rie\u0161enie ide\u00e1lne pre podniky v\u0161etk\u00fdch ve\u013ekost\u00ed.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1218\" height=\"723\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.15.42.png\" alt=\"Nov&#xE9; ceny RingCentral\" class=\"wp-image-175945\" style=\"width:836px;height:auto\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.15.42.png 1218w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.15.42-300x178.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.15.42-1024x608.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.15.42-768x456.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.15.42-721x428.png 721w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.15.42-424x252.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.15.42-190x113.png 190w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.15.42-88x52.png 88w\" sizes=\"auto, (max-width: 1218px) 100vw, 1218px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">3. Nextiva<\/h3>\n\n\n\n<p>Spolo\u010dnos\u0165 Nextiva je ve\u013ek\u00fdm hr\u00e1\u010dom na trhu VoIP a poskytuje slu\u017eby viac ako 15 000 z\u00e1kazn\u00edkom.\nNextiva je v\u0161eobecne pova\u017eovan\u00e1 za u\u017e\u00edvate\u013esky pr\u00edvetiv\u00fa &#8211; pou\u017e\u00edvatelia m\u00f4\u017eu za\u010da\u0165 telefonova\u0165 v priebehu nieko\u013ek\u00fdch min\u00fat v\u010faka jednoduch\u00e9mu a intuit\u00edvnemu procesu nastavenia.\nOkrem toho je hostite\u013eom syst\u00e9mu spolo\u010dnos\u0165 Nextiva, v\u010faka \u010domu je \u00fadr\u017eba softv\u00e9ru v kompetencii spolo\u010dnosti Nextiva.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">V\u00fdhody spolo\u010dnosti Nextiva<\/h4>\n\n\n\n<p>Nextiva pon\u00faka r\u00f4zne pokro\u010dil\u00e9 funkcie vr\u00e1tane konferen\u010dn\u00fdch hovorov, prepisu hlasovej po\u0161ty, viac\u00farov\u0148ovej obsluhy a mnoh\u00fdch \u010fal\u0161\u00edch.\nPoskytovate\u013e sa tie\u017e integruje s rie\u0161eniami ako Zendesk, ConnectWise alebo MS Teams. <\/p>\n\n\n\n<p>Virtu\u00e1lne faxovanie Nextiva v s\u00falade s HIPAA je skvel\u00fdm rie\u0161en\u00edm pre zdravotn\u00edckych pracovn\u00edkov.\nZdravotn\u00edcki pracovn\u00edci m\u00f4\u017eu zdie\u013ea\u0165 inform\u00e1cie bez toho, aby sa museli ob\u00e1va\u0165 poru\u0161enia ochrany \u00fadajov.   <\/p>\n\n\n\n<p>Podpora 24\/7 navy\u0161e znamen\u00e1, \u017ee s\u00fa v\u00e1m v\u017edy k dispoz\u00edcii agenti, ktor\u00ed v\u00e1m pom\u00f4\u017eu.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 vlastnosti<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Neobmedzen\u00e9 volanie<\/li>\n\n\n\n<li>Z\u00e1znamy videokonferenci\u00ed<\/li>\n\n\n\n<li>Mobiln\u00e9 a po\u010d\u00edta\u010dov\u00e9 aplik\u00e1cie<\/li>\n\n\n\n<li>Optimaliz\u00e1cia pracovn\u00fdch postupov<\/li>\n\n\n\n<li>Viackan\u00e1lov\u00e1 komunik\u00e1cia<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">\u010co ch\u00fdba spolo\u010dnosti Nextiva?<\/h4>\n\n\n\n<p>Hoci je Nextiva zn\u00e1mym rie\u0161en\u00edm VoIP, pri zva\u017eovan\u00ed tohto poskytovate\u013ea by ste mali vedie\u0165 o niektor\u00fdch ot\u00e1zkach:<\/p>\n\n\n\n<p><strong>Integr\u00e1cie: <\/strong>Nextive ch\u00fdbaj\u00fa niektor\u00e9 integr\u00e1cie, ako napr\u00edklad Slack alebo Zapier.\nPomocou Zapier m\u00f4\u017eu pou\u017e\u00edvatelia prepoji\u0165 svoj syst\u00e9m VoIP telef\u00f3nie s tis\u00edckami in\u00fdch syst\u00e9mov.   <\/p>\n\n\n\n<p><strong>Ceny:<\/strong> Mnoh\u00ed pova\u017euj\u00fa ceny spolo\u010dnosti Nextiva za vysok\u00e9, najm\u00e4 pre mal\u00e9 podniky.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Podniky potrebuj\u00fa robustn\u00fd, bezpe\u010dn\u00fd a spo\u013eahliv\u00fd podnikov\u00fd telef\u00f3nny syst\u00e9m, ktor\u00fd funguje na ka\u017edom zariaden\u00ed a m\u00e1 pokro\u010dil\u00e9 funkcie, ako s\u00fa videokonferencie, mobiln\u00e9 aplik\u00e1cie, nahr\u00e1vanie hovorov a \u010fal\u0161ie.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1285\" height=\"924\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nextiva.png\" alt=\"\" class=\"wp-image-164399\" style=\"width:836px;height:auto\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nextiva.png 1285w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nextiva-300x216.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nextiva-1024x736.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nextiva-768x552.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nextiva-200x144.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nextiva-623x448.png 623w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nextiva-556x400.png 556w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nextiva-484x348.png 484w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nextiva-400x288.png 400w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nextiva-392x282.png 392w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nextiva-111x80.png 111w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nextiva-188x135.png 188w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nextiva-64x46.png 64w\" sizes=\"auto, (max-width: 1285px) 100vw, 1285px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">4. Vonage<\/h3>\n\n\n\n<p>Spolo\u010dnos\u0165 Vonage patr\u00ed medzi najzn\u00e1mej\u0161\u00edch poskytovate\u013eov virtu\u00e1lnych telef\u00f3nov na svete.\nV tejto oblasti p\u00f4sob\u00ed u\u017e viac ako 20 rokov a z\u00edskala si z\u00e1videniahodn\u00fa reput\u00e1ciu l\u00eddra na trhu. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">V\u00fdhody spolo\u010dnosti Vonage<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Funkcia automatickej obsluhy virtu\u00e1lnej recepcie umo\u017e\u0148uje presmerovanie hovorov na in\u00e9 oddelenia.<\/li>\n\n\n\n<li>Okrem toho m\u00f4\u017eu podniky volaj\u00facim poskytn\u00fa\u0165 alternat\u00edvy smerovania hovorov, ktor\u00e9 im umo\u017enia vyto\u010di\u0165 bu\u010f ich meno, alebo predvo\u013ebu.\nVolaj\u00faci m\u00f4\u017eu pred presmerovan\u00edm hovoru na oddelenie pou\u017ei\u0165 aj adres\u00e1r spolo\u010dnosti. <\/li>\n\n\n\n<li>Aj ke\u010f podniky pou\u017e\u00edvaj\u00fa cloudov\u00e9 slu\u017eby, ktor\u00e9 spotreb\u00favaj\u00fa ve\u013ek\u00fa \u0161\u00edrku p\u00e1sma, napr\u00edklad n\u00e1stroje na spolupr\u00e1cu, chat a video, funkcie optimaliz\u00e1cie siete spolo\u010dnosti Vonage zabezpe\u010duj\u00fa kontinuitu a kvalitu hovorov.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 vlastnosti<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Stabilita a spo\u013eahlivos\u0165<\/li>\n\n\n\n<li>Automatick\u00e9 obsluhovanie<\/li>\n\n\n\n<li>Integr\u00e1cie CRM<\/li>\n\n\n\n<li>Hlasov\u00e9 a videokonferencie<\/li>\n\n\n\n<li>Slu\u017eby presmerovania hovorov<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">\u010co ch\u00fdba spolo\u010dnosti Vonage?<\/h4>\n\n\n\n<p>Nane\u0161\u0165astie pre z\u00e1kazn\u00edkov spolo\u010dnos\u0165 Vonage vyu\u017eila svoju poves\u0165 a \u00fa\u010dtuje si za svoje slu\u017eby ove\u013ea viac ako in\u00ed porovnate\u013en\u00ed poskytovatelia virtu\u00e1lneho telef\u00f3nneho softv\u00e9ru.  <\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/cennik-softveru-pre-call-centra\/\">Cenn\u00edk<\/a> <a href=\"https:\/\/test-staging.cloudtalk.io\/vonage-best-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/vonage-best-alternative\/\">Vonage<\/a> zah\u0155\u0148a aj mnoho <strong>skryt\u00fdch poplatkov<\/strong>, ktor\u00e9 slu\u017ebu predra\u017euj\u00fa.  <\/p>\n\n\n\n<p>To m\u00f4\u017ee by\u0165 skuto\u010dnou nev\u00fdhodou pre <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/cloudovy-telefonny-system-pre-male-ale-ambiciozne-podniky\/\">mal\u00e9 podniky,<\/a> ktor\u00e9 musia by\u0165 n\u00e1ro\u010dnej\u0161ie na to, ako a kde vynakladaj\u00fa svoje zdroje.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Slu\u017eba Vonage je najlep\u0161ia pre spolo\u010dnosti, ktor\u00e9 h\u013eadaj\u00fa dobre zaveden\u00e9ho poskytovate\u013ea.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"472\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-1024x472.png\" alt=\"\" class=\"wp-image-162818\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-1024x472.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-300x138.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-768x354.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-1536x708.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-2048x944.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-1600x738.png 1600w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-200x92.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-784x361.png 784w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-560x258.png 560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-484x223.png 484w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-400x184.png 400w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-392x181.png 392w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-174x80.png 174w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-270x124.png 270w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-64x30.png 64w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">5. 8&#215;8<\/h3>\n\n\n\n<p>8&#215;8 je st\u00e1le zelen\u00e9 telef\u00f3nne rie\u0161enie zameran\u00e9 na integr\u00e1ciu a anal\u00fdzu.\nPoskytovate\u013e je <a href=\"https:\/\/test-staging.cloudtalk.io\/robust-call-center-solution-for-market-leaders\/\">vhodn\u00fd pre podniky<\/a>, ale predplatn\u00e9 ni\u017e\u0161ej \u00farovne je vhodn\u00e9 aj pre men\u0161ie organiz\u00e1cie.\nSpolo\u010dnos\u0165 8&#215;8 m\u00f4\u017ee svojim predplatite\u013eom pon\u00faknu\u0165 mnoho v\u00fdhod.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">V\u00fdhody syst\u00e9mu 8&#215;8<\/h4>\n\n\n\n<p>Poskytovate\u013e predov\u0161etk\u00fdm odviedol skvel\u00fa pr\u00e1cu pri budovan\u00ed analytick\u00e9ho syst\u00e9mu, ktor\u00fd dok\u00e1\u017ee efekt\u00edvne sledova\u0165 rozsiahle obchodn\u00e9 procesy.\nSyst\u00e9m reportovania 8&#215;8 centralizuje v\u0161etky \u00fadaje na jednom mieste, tak\u017ee mana\u017e\u00e9ri m\u00f4\u017eu svoje t\u00edmy lep\u0161ie organizova\u0165 a ur\u00fdchli\u0165 ich pracovn\u00e9 postupy.\nZ\u00edskate tie\u017e reporty v re\u00e1lnom \u010dase.  <\/p>\n\n\n\n<p>\u010ealej tu m\u00e1me komplexn\u00e9 integr\u00e1cie rie\u0161enia so softv\u00e9rom, ako s\u00fa Salesforce, Slack, Microsoft Teams a mnoh\u00e9 \u010fal\u0161ie.\nPou\u017e\u00edvatelia 8&#215;8 navy\u0161e z\u00edskaj\u00fa neobmedzen\u00e9 volania do viac ako 40 kraj\u00edn.\nTelef\u00f3nny softv\u00e9r 8&#215;8 je vybaven\u00fd inteligentn\u00fdm dialerom, funkciou click-to-call a nahr\u00e1van\u00edm hovorov.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 vlastnosti<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Riadenie call centra<\/li>\n\n\n\n<li>IVR<\/li>\n\n\n\n<li>Spr\u00e1va kontaktov<\/li>\n\n\n\n<li>Anal\u00fdza a pod\u00e1vanie spr\u00e1v<\/li>\n\n\n\n<li>Monitorovanie hovorov<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">\u010co ch\u00fdba v syst\u00e9me 8&#215;8?<\/h4>\n\n\n\n<p>Ak vlastn\u00edte firmu, ktor\u00e1 p\u00f4sob\u00ed glob\u00e1lne, mo\u017eno by ste mali zv\u00e1\u017ei\u0165 nieko\u013eko vec\u00ed t\u00fdkaj\u00facich sa form\u00e1tu 8&#215;8:<\/p>\n\n\n\n<p>Z\u00e1sadn\u00fdm obmedzen\u00edm, najm\u00e4 pre ve\u013ek\u00e9 medzin\u00e1rodn\u00e9 spolo\u010dnosti, s\u00fa region\u00e1lne obmedzenia neobmedzen\u00e9ho volania.\nPou\u017e\u00edvatelia so z\u00e1kladn\u00fdm tarifom Express m\u00f4\u017eu vyu\u017e\u00edva\u0165 neobmedzen\u00e9 volania len v USA a Kanade.   <\/p>\n\n\n\n<p><strong>Po\u017eadovan\u00e9 fyzick\u00e9 umiestnenie:<\/strong> Potrebujete kancel\u00e1riu, kam chcete zavola\u0165, aby ste odtia\u013e dostali \u010d\u00edslo.  <\/p>\n\n\n\n<p><strong>Geografick\u00e9 obmedzenia pre SMS: <\/strong>8&#215;8 nepokr\u00fdva n\u00e1klady na mobiln\u00e9 \u010d\u00edsla v Braz\u00edlii.  <\/p>\n\n\n\n<p><strong>Integr\u00e1cie: <\/strong>8&#215;8 nespolupracuje s telekomunika\u010dn\u00fdmi spolo\u010dnos\u0165ami, tak\u017ee pou\u017e\u00edvatelia nebud\u00fa ma\u0165 k dispoz\u00edcii nat\u00edvnu integr\u00e1ciu s konkr\u00e9tnymi rie\u0161eniami, ako je WhatsApp.\nNenat\u00edvnu integr\u00e1ciu mus\u00ed nastavi\u0165 technick\u00fd t\u00edm. <\/p>\n\n\n\n<p><strong>Vlastnosti:<\/strong> 8&#215;8 ch\u00fdbaj\u00fa funkcie ako <a href=\"https:\/\/test-staging.cloudtalk.io\/call-tagging\/\">ozna\u010dovanie hovorov<\/a> pre efekt\u00edvnej\u0161ie procesy volania, <a href=\"https:\/\/test-staging.cloudtalk.io\/virtual-caller-id\/\">maskovanie hovorov<\/a> na ochranu va\u0161ich osobn\u00fdch \u00fadajov a API na prepojenie s n\u00e1strojmi, ktor\u00e9 m\u00e1te radi.\nAutomatiza\u010dn\u00e9 n\u00e1stroje, ako napr\u00edklad IVR, smerovanie na z\u00e1klade zru\u010dnost\u00ed alebo automatick\u00e9 sp\u00e4tn\u00e9 volanie, sa dod\u00e1vaj\u00fa len s pl\u00e1nmi vy\u0161\u0161ej \u00farovne.\nZa nahr\u00e1vanie hovorov si mus\u00edte priplati\u0165.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Flexibiln\u00e9 pre ka\u017ed\u00fa firmu.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1810\" height=\"1382\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.41.36.png\" alt=\"\" class=\"wp-image-162791\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.41.36.png 1810w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.41.36-300x229.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.41.36-1024x782.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.41.36-768x586.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.41.36-1536x1173.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.41.36-1367x1044.png 1367w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.41.36-1690x1290.png 1690w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.41.36-1572x1200.png 1572w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.41.36-200x153.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.41.36-587x448.png 587w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.41.36-524x400.png 524w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.41.36-484x370.png 484w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.41.36-400x305.png 400w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.41.36-381x291.png 381w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.41.36-105x80.png 105w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.41.36-177x135.png 177w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.41.36-64x49.png 64w\" sizes=\"auto, (max-width: 1810px) 100vw, 1810px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">6. Aircall<\/h3>\n\n\n\n<p>Aircall je pokro\u010dil\u00e9 rie\u0161enie na volanie, ktor\u00e9 pou\u017e\u00edva viac ako 15 000 klientov.\nJe navrhnut\u00e9 tak, aby ur\u00fdchlilo predajn\u00e9 procesy, zlep\u0161ilo komunik\u00e1ciu s potenci\u00e1lnymi z\u00e1kazn\u00edkmi a uzavrelo viac obchodov.\nM\u00f4\u017eete automaticky vyt\u00e1\u010da\u0165 viacer\u00fdch kandid\u00e1tov v rade za sebou a vyn\u00e1\u0161a\u0165 d\u00f4le\u017eit\u00e9 kontaktn\u00e9 inform\u00e1cie priamo v rozhran\u00ed telef\u00f3nu.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">V\u00fdhody slu\u017eby Aircall<\/h4>\n\n\n\n<p>Spolo\u010dnos\u0165 Aircall vynik\u00e1 v oblasti automatiz\u00e1cie.\nPoskytovate\u013e pon\u00faka aj mnoho u\u017eito\u010dn\u00fdch integr\u00e1ci\u00ed vr\u00e1tane Intercom, Pipedrive a Zapier.\nOkrem toho pon\u00faka pokro\u010dil\u00e9 n\u00e1stroje na automatiz\u00e1ciu, pou\u017e\u00edvate\u013esky pr\u00edvetiv\u00e9 aplik\u00e1cie a spo\u013eahliv\u00fa z\u00e1kazn\u00edcku podporu.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 vlastnosti<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Automatick\u00e1 distrib\u00facia hovorov<\/li>\n\n\n\n<li>Monitorovanie hovorov<\/li>\n\n\n\n<li>Prenos hovorov<\/li>\n\n\n\n<li>Nahr\u00e1vanie hovorov <\/li>\n\n\n\n<li>Smerovanie hovorov<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">\u010co ch\u00fdba slu\u017ebe Aircall?<\/h4>\n\n\n\n<p>Slu\u017ebe Aircall ch\u00fdbaj\u00fa niektor\u00e9 z\u00e1kladn\u00e9 funkcie videohovorov.\nMo\u017enosti hostovania webin\u00e1rov a zdie\u013eania obrazovky s\u00fa na tejto <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/the-6-best-voip-platforms-to-test\/\">platforme<\/a> zna\u010dne obmedzen\u00e9, \u010do m\u00f4\u017ee vies\u0165 k zna\u010dnej frustr\u00e1cii pou\u017e\u00edvate\u013eov. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Aircall je softv\u00e9r na telefonovanie ur\u010den\u00fd predov\u0161etk\u00fdm mal\u00fdm podnikom, ktor\u00e9 denne pou\u017e\u00edvaj\u00fa telef\u00f3n na predaj a podporu, ale ur\u010dite nie v\u0161etk\u00fdm.\nZamyslite sa nad t\u00fdm, ako \u010dasto v\u00e1\u0161 t\u00edm pou\u017e\u00edva inteligentn\u00e9 volacie zariadenia.\nAk s\u00fa hlavnou s\u00fa\u010das\u0165ou va\u0161ej ka\u017edodennej pr\u00e1ce, mo\u017eno by ste mali zv\u00e1\u017ei\u0165, \u010di sa nepozrie\u0165 inde.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/aircall-pricing-1024x546.png\" alt=\"\" class=\"wp-image-185943\" style=\"width:836px;height:auto\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">7. CallHippo  <\/h3>\n\n\n\n<p>CallHippo je cloudov\u00fd telef\u00f3nny syst\u00e9m, ktor\u00fd podnikom umo\u017e\u0148uje jednoducho riadi\u0165 predaj a z\u00e1kazn\u00edcku podporu.\nSoftv\u00e9r pon\u00faka funkcie, ako je anal\u00fdza hovorov, nahr\u00e1vanie hovorov, automatick\u00e9 vyt\u00e1\u010danie a \u010fal\u0161ie. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">V\u00fdhody slu\u017eby CallHippo<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cenovo dostupn\u00e9 pl\u00e1ny, ktor\u00e9 vyhovuj\u00fa r\u00f4znym obchodn\u00fdm potreb\u00e1m.<\/li>\n\n\n\n<li>Integr\u00e1cie s r\u00f4znymi n\u00e1strojmi tret\u00edch str\u00e1n.<\/li>\n\n\n\n<li>Z\u00e1kazn\u00edcka podpora 24\/7.<\/li>\n\n\n\n<li>Mobiln\u00e1 aplik\u00e1cia na riadenie podniku na cest\u00e1ch.<\/li>\n\n\n\n<li>\u0160k\u00e1lovate\u013en\u00e9 rie\u0161enia, ktor\u00e9 rast\u00fa spolu s podnikom.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 vlastnosti<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Anal\u00fdza hovorov: Poskytuje preh\u013ead o po\u010dte hovorov, ich trvan\u00ed a \u010fal\u0161\u00edch.<\/li>\n\n\n\n<li>Nahr\u00e1vanie hovorov: Zaznamen\u00e1va a uklad\u00e1 v\u0161etky hovory pre bud\u00face pou\u017eitie.<\/li>\n\n\n\n<li>Automatick\u00e9 vyt\u00e1\u010danie: Automatick\u00e9 vyt\u00e1\u010danie \u010d\u00edsel pre predaj a podporu.<\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/auto-dialer-pricing\/\">Power Dialer<\/a>: Maximalizuje produktivitu predajn\u00fdch t\u00edmov zefekt\u00edvnen\u00edm odch\u00e1dzaj\u00facich hovorov.<\/li>\n\n\n\n<li>Syst\u00e9m IVR: Pon\u00faka z\u00e1kazn\u00edkom ponuku mo\u017enost\u00ed, kam m\u00f4\u017eu smerova\u0165 svoje hovory.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">\u010co ch\u00fdba slu\u017ebe CallHippo?<\/h4>\n\n\n\n<p>Cenov\u00e1 \u0161trukt\u00fara slu\u017eby CallHippo m\u00f4\u017ee by\u0165 m\u00e4t\u00faca a jej pl\u00e1ny obmedzuj\u00fa po\u010det s\u00fabe\u017en\u00fdch hovorov na pou\u017e\u00edvate\u013ea.\nOkrem toho niektor\u00ed pou\u017e\u00edvatelia uviedli, \u017ee mobiln\u00e1 aplik\u00e1cia softv\u00e9ru je pomal\u00e1 a \u010dasto pad\u00e1. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/callhippo-alternative\/\">CallHippo<\/a> je najvhodnej\u0161\u00ed pre mal\u00e9 a stredn\u00e9 podniky, ktor\u00e9 potrebuj\u00fa cenovo v\u00fdhodn\u00fd telef\u00f3nny syst\u00e9m na riadenie predaja a z\u00e1kazn\u00edckej podpory.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"698\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-1024x698.png\" alt=\"\" class=\"wp-image-166917\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-1024x698.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-300x204.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-768x523.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-1536x1046.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-1585x1080.png 1585w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-1089x742.png 1089w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-628x428.png 628w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-424x289.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-166x113.png 166w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-88x60.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Ka\u017ed\u00fd z t\u00fdchto n\u00e1strojov pon\u00faka jedine\u010dn\u00e9 v\u00fdhody, ktor\u00e9 m\u00f4\u017eu uspokoji\u0165 r\u00f4zne potreby a ve\u013ekosti firiem.\nPri v\u00fdbere <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/\">najvhodnej\u0161ieho n\u00e1stroja na odch\u00e1dzaj\u00face hovory<\/a> pre va\u0161u firmu zv\u00e1\u017ete svoje \u0161pecifick\u00e9 po\u017eiadavky, ako je objem hovorov, po\u017eadovan\u00e9 integr\u00e1cie, rozpo\u010dtov\u00e9 obmedzenia a po\u017eadovan\u00e1 analytika. <\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Poskytnite predajn\u00fdm z\u00e1stupcom call centra potrebn\u00e9 n\u00e1stroje<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"205\" height=\"300\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookOutbound-2-205x300.png\" alt=\"\" class=\"wp-image-206085\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookOutbound-2-205x300.png 205w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookOutbound-2-700x1024.png 700w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookOutbound-2-768x1124.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookOutbound-2-1050x1536.png 1050w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookOutbound-2-738x1080.png 738w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookOutbound-2-507x742.png 507w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookOutbound-2-292x428.png 292w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookOutbound-2-290x424.png 290w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookOutbound-2-77x113.png 77w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookOutbound-2-60x88.png 60w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/BookOutbound-2.png 1070w\" sizes=\"auto, (max-width: 205px) 100vw, 205px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/outbound-sales-ebook\/\">\u010c\u00edtajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Z\u00e1ver<\/h2>\n\n\n\n<p>Odch\u00e1dzaj\u00face hovory zohr\u00e1vaj\u00fa d\u00f4le\u017eit\u00fa \u00falohu pri zvy\u0161ovan\u00ed obchodn\u00e9ho \u00faspechu, preto\u017ee sl\u00fa\u017eia ako d\u00f4le\u017eit\u00fd sprostredkovate\u013e medzi spolo\u010dnos\u0165ami a ich potenci\u00e1lnymi klientmi.\nAk chc\u00fa podniky maximalizova\u0165 v\u00fdhody odch\u00e1dzaj\u00facich hovorov, mali by uplat\u0148ova\u0165 strategick\u00fd pr\u00edstup, ktor\u00fd zah\u0155\u0148a pokro\u010dil\u00e9 technol\u00f3gie, anal\u00fdzu \u00fadajov a prisp\u00f4soben\u00e9 scen\u00e1re, a to v\u0161etko pri dodr\u017eiavan\u00ed pr\u00e1vnych noriem.   <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading ct-block-article-faq-header\"><strong>\u010cASTO KLADEN\u00c9 OT\u00c1ZKY<\/strong><\/h3>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u010co je to odch\u00e1dzaj\u00face volanie?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/staging.cloudtalk.io\/sk\/blog\/co-je-odchadzajuce-volanie\/\" target=\"_blank\" rel=\"noopener\">Odch\u00e1dzaj\u00face volania<\/a> sa vz\u0165ahuj\u00fa na proces, pri ktorom firma iniciuje volania potenci\u00e1lnym z\u00e1kazn\u00edkom.<br \/>\nIde o proakt\u00edvny pr\u00edstup, ktor\u00fd sa \u010dasto pou\u017e\u00edva v oblasti predaja a marketingu a ktor\u00e9ho cie\u013eom je oslovi\u0165 potenci\u00e1lnych z\u00e1kazn\u00edkov, kvalifikova\u0165 ich a vytv\u00e1ra\u0165 predajn\u00e9 pr\u00edle\u017eitosti. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ak\u00fd je rozdiel medzi odch\u00e1dzaj\u00facim a prich\u00e1dzaj\u00facim volan\u00edm?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Hlavn\u00fd rozdiel medzi odch\u00e1dzaj\u00facim a prich\u00e1dzaj\u00facim volan\u00edm spo\u010d\u00edva v iniciovan\u00ed hovoru.<br \/>\nOdch\u00e1dzaj\u00face volanie zah\u0155\u0148a kontakt, ktor\u00fd iniciuje podnik, zatia\u013e \u010do prich\u00e1dzaj\u00face volanie nast\u00e1va vtedy, ke\u010f sa z\u00e1kazn\u00edci obr\u00e1tia na podnik, h\u013eadaj\u00fa inform\u00e1cie, podporu alebo sa p\u00fdtaj\u00fa. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Je outbound calling to ist\u00e9 ako cold calling?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Aj ke\u010f medzi odch\u00e1dzaj\u00face hovory patria aj studen\u00e9 hovory, nie v\u0161etky odch\u00e1dzaj\u00face hovory s\u00fa studen\u00e9 hovory.<br \/>\nOdch\u00e1dzaj\u00face volania zah\u0155\u0148aj\u00fa r\u00f4zne strat\u00e9gie vr\u00e1tane tepl\u00fdch volan\u00ed potenci\u00e1lnym z\u00e1kazn\u00edkom, ktor\u00ed prejavili ur\u010dit\u00fd z\u00e1ujem, n\u00e1sledn\u00fdch volan\u00ed a op\u00e4tovn\u00fdch volan\u00ed predch\u00e1dzaj\u00facim z\u00e1kazn\u00edkom. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1673205890952\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ak\u00fd je pr\u00edklad odch\u00e1dzaj\u00faceho hovoru?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Pr\u00edkladom odch\u00e1dzaj\u00faceho hovoru m\u00f4\u017ee by\u0165 telefon\u00e1t obchodn\u00e9ho z\u00e1stupcu po tom, \u010do prejavil po\u010diato\u010dn\u00fd z\u00e1ujem o produkt online.<br \/>\nCie\u013eom hovoru je poskytn\u00fa\u0165 \u010fal\u0161ie inform\u00e1cie, odpoveda\u0165 na ot\u00e1zky a nasmerova\u0165 potenci\u00e1lneho z\u00e1kazn\u00edka k rozhodnutiu o k\u00fape. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1705387473801\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Pre\u010do je d\u00f4le\u017eit\u00e9 odch\u00e1dzaj\u00face volanie?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Odch\u00e1dzaj\u00face volania s\u00fa ve\u013emi d\u00f4le\u017eit\u00e9, preto\u017ee umo\u017e\u0148uj\u00fa podnikom priamo komunikova\u0165 s ich cie\u013eovou skupinou.<br \/>\nOsloven\u00edm <a href=\"https:\/\/staging.cloudtalk.io\/blog\/how-to-treat-customers-professionally\/\" target=\"_blank\" rel=\"noopener\">potenci\u00e1lnych z\u00e1kazn\u00edkov<\/a> m\u00f4\u017eu spolo\u010dnosti sprostredkova\u0165 svoju ponuku hodn\u00f4t, pochopi\u0165 potreby z\u00e1kazn\u00edkov a budova\u0165 vz\u0165ahy, \u010do je z\u00e1kladom pre rast predaja a tvorbu pr\u00edjmov. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1705387500562\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u010co je to centrum odch\u00e1dzaj\u00facich hovorov?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/staging.cloudtalk.io\/blog\/outbound-call-center\/\" target=\"_blank\" rel=\"noopener\">Odch\u00e1dzaj\u00face call centrum<\/a> je \u0161pecializovan\u00e9 zariadenie, v ktorom agenti uskuto\u010d\u0148uj\u00fa odch\u00e1dzaj\u00face hovory.<br \/>\nTieto centr\u00e1 sa zameriavaj\u00fa na telemarketing, generovanie potenci\u00e1lnych z\u00e1kazn\u00edkov, predaj a sledovanie z\u00e1kazn\u00edkov s cie\u013eom maximalizova\u0165 mieru oslovenia a konverzie. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1705387509092\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u010co je strat\u00e9gia odch\u00e1dzaj\u00facich hovorov?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/staging.cloudtalk.io\/sk\/blog\/11-sposobov-ako-zlepsit-strategiu-odchadzajucich-hovorov\/\" target=\"_blank\" rel=\"noopener\">Strat\u00e9gia odch\u00e1dzaj\u00faceho volania <\/a>zah\u0155\u0148a segment\u00e1ciu cie\u013eovej skupiny, prisp\u00f4sobenie spr\u00e1vy konkr\u00e9tnym segmentom, zamestnanie kvalifikovan\u00fdch obchodn\u00fdch z\u00e1stupcov, vyu\u017eitie n\u00e1strojov CRM na anal\u00fdzu \u00fadajov a neust\u00e1le zdokona\u013eovanie pr\u00edstupu na z\u00e1klade sp\u00e4tnej v\u00e4zby od z\u00e1kazn\u00edkov a trendov na trhu.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Po\u010fme sa porozpr\u00e1va\u0165 o odch\u00e1dzaj\u00facom volan\u00ed. V dne\u0161nom predaji je k\u013e\u00fa\u010dov\u00e9, preto\u017ee v\u00e1m pom\u00e1ha oslovi\u0165 potenci\u00e1lnych z\u00e1kazn\u00edkov a nadviaza\u0165 s&#8230;<\/p>\n","protected":false},"author":126,"featured_media":201294,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-231833","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/231833","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/users\/126"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/comments?post=231833"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/231833\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media\/201294"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media?parent=231833"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/categories?post=231833"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/tags?post=231833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}