{"id":231218,"date":"2024-07-29T15:50:28","date_gmt":"2024-07-29T13:50:28","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/hlasova-posta-na-e-mail-sprievodca-odosielanim-a-fungovanim\/"},"modified":"2024-11-07T14:55:22","modified_gmt":"2024-11-07T12:55:22","slug":"hlasova-posta-na-e-mail-sprievodca-odosielanim-a-fungovanim","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/hlasova-posta-na-e-mail-sprievodca-odosielanim-a-fungovanim\/","title":{"rendered":"Hlasov\u00e1 po\u0161ta na e-mail: Sprievodca odosielan\u00edm a fungovan\u00edm"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left has-black-color has-text-color\">Hlasov\u00e1 po\u0161ta na e-mail: Kone\u010dn\u00fd sprievodca \u00faspe\u0161nou obchodnou komunik\u00e1ciou<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/demo\/\" style=\"border-radius:3px\">KONTAKTUJTE PREDAJ<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/signup\/\" style=\"border-radius:3px\">VYSK\u00da\u0160A\u0164 ZDARMA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-4-1024x576.png\" alt=\"\" class=\"wp-image-213152\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-4-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-4-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-4-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-4-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-4-2048x1152.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-4-1920x1080.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-4-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-4-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-4-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-4-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-4-88x50.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-black-color has-text-color has-medium-font-size\">Spolo\u010dnos\u0165 <a href=\"https:\/\/www.bttcomms.com\/how-many-phone-calls-am-i-missing\/\" target=\"_blank\" rel=\"noopener\">BTT Comms<\/a> uv\u00e1dza, \u017ee 85 % \u013eud\u00ed, ktor\u00ed sa nedovolali do spolo\u010dnosti na prv\u00fd pokus, sa u\u017e nepok\u00fasi dovola\u0165 a tri \u0161tvrtiny z nich sa neob\u0165a\u017euj\u00fa zanecha\u0165 spr\u00e1vu.\nAk v\u00e1m teda niekto zanech\u00e1 hlasov\u00fa spr\u00e1vu, \u010do je pribli\u017ene <a href=\"https:\/\/www.sellcell.com\/blog\/voicemail-statistics-2023\/\" target=\"_blank\" rel=\"noopener\">20 % volaj\u00facich<\/a>, je pravdepodobn\u00e9, \u017ee chce s va\u0161ou firmou nie\u010do d\u00f4le\u017eit\u00e9 prediskutova\u0165. <\/p>\n\n\n\n<p>Na hlasov\u00fa po\u0161tu \u013eudia vo v\u0161eobecnosti <a href=\"https:\/\/www.nytimes.com\/2009\/04\/02\/fashion\/02voicemail.html\" target=\"_blank\" rel=\"noopener\">odpovedaj\u00fa dlh\u0161ie<\/a> ako na ak\u00fako\u013evek in\u00fa formu komunik\u00e1cie.\nPohotov\u00fdm reagovan\u00edm na hlasov\u00fa po\u0161tu v\u0161ak m\u00f4\u017eete v\u00fdrazne zv\u00fd\u0161i\u0165 svoje \u0161ance na generovanie predaja a udr\u017eiavanie vz\u0165ahov so z\u00e1kazn\u00edkmi.\nHlasov\u00e1 po\u0161ta na e-mail v\u00e1m v tomto \u00fasil\u00ed pom\u00f4\u017ee.    <\/p>\n\n\n\n<p>Po\u010fme sa teda pozrie\u0165 na to, \u010do pre v\u00e1s m\u00f4\u017ee hlasov\u00e1 po\u0161ta na e-mail urobi\u0165 a ako m\u00f4\u017eete t\u00fato funkciu vyu\u017ei\u0165.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 poznatky:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Hlasov\u00e1 po\u0161ta do e-mailu<\/strong> je \u0161ikovn\u00fd n\u00e1stroj, ktor\u00fd automaticky odosiela prepisy a nahr\u00e1vky spr\u00e1v hlasovej po\u0161ty priamo do va\u0161ej e-mailovej schr\u00e1nky.<\/li>\n\n\n\n<li><strong>Konfigur\u00e1cia<\/strong> hlasovej po\u0161ty do e-mailu v slu\u017ebe VoIP je jednoduch\u00e1 <strong>a priamo\u010diara<\/strong> \u00faloha, ktor\u00fa mo\u017eno \u013eahko vykona\u0165 v 7 krokoch.<\/li>\n\n\n\n<li>Prenos hlasovej po\u0161ty do e-mailu <strong>pon\u00faka mnoho v\u00fdhod<\/strong> vr\u00e1tane zv\u00fd\u0161enia celkovej efekt\u00edvnosti, lep\u0161ej dostupnosti a zjednodu\u0161enia t\u00edmovej spolupr\u00e1ce.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\"><strong>\u010co je prenos hlasovej po\u0161ty na e-mail?<\/strong><\/h2>\n\n\n\n<p>Hlasov\u00e1 po\u0161ta na e-mail transformuje hlasov\u00e9 spr\u00e1vy na e-maily.\nNamiesto toho, aby ste ka\u017ed\u00fa spr\u00e1vu po\u010d\u00favali osobitne v telef\u00f3ne, hne\u010f po prijat\u00ed spr\u00e1vy dostanete upozornenie do e-mailovej schr\u00e1nky.\nSpr\u00e1va hlasovej po\u0161ty je tak jednoduch\u0161ia a efekt\u00edvnej\u0161ia, najm\u00e4 ak denne vybavujete ve\u013ek\u00e9 mno\u017estvo hovorov.    <\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\"><strong>Ako funguje prenos hlasovej po\u0161ty do e-mailu?<\/strong><\/h2>\n\n\n\n<p>Prenos hlasovej po\u0161ty do e-mailu je ob\u013e\u00fabenou funkciou medzi poskytovate\u013emi <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/co-je-hostovany-voip24-sprievodca-vyhodami-a-funkciami\/\">hostovanej VoIP<\/a> a cloudov\u00fdch telef\u00f3nnych syst\u00e9mov, ako je CloudTalk.\nOdosiela prepisy a nahr\u00e1vky hlasov\u00fdch spr\u00e1v priamo do va\u0161ej e-mailovej schr\u00e1nky, kde ich m\u00f4\u017eete jednoducho spravova\u0165 a ur\u010dova\u0165 ich priority. <\/p>\n\n\n\n<p>Ke\u010f v\u00e1m niekto zanech\u00e1 hlasov\u00fa spr\u00e1vu, telef\u00f3nny syst\u00e9m ju prevedie do digit\u00e1lneho s\u00faboru, zvy\u010dajne vo form\u00e1te .mp3 alebo .wav. Tento s\u00fabor je potom bu\u010f pripojen\u00fd k e-mailu, alebo je prepojen\u00fd s nahr\u00e1vkou priamo vo va\u0161ej schr\u00e1nke.  <\/p>\n\n\n\n<p>Tieto spr\u00e1vy m\u00f4\u017eete triedi\u0165, uklada\u0165, vymaz\u00e1va\u0165 alebo preposiela\u0165 rovnako ako in\u00e9 e-maily.\nNemus\u00edte tak preru\u0161ova\u0165 svoj tok ani prep\u00edna\u0165 medzi r\u00f4znymi aplik\u00e1ciami a zariadeniami, aby ste mali preh\u013ead o svojich hovoroch.   <\/p>\n\n\n\n<p>Predstavte si to ako osobn\u00e9ho asistenta, ktor\u00fd prij\u00edma va\u0161e hlasov\u00e9 spr\u00e1vy, zapisuje ich alebo uklad\u00e1 zvukov\u00e9 z\u00e1znamy a potom ich preh\u013eadne umiest\u0148uje do e-mailu, aby ste k nim mali pr\u00edstup, ke\u010f sa v\u00e1m to hod\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ako odosiela\u0165 ozn\u00e1menia hlasovej po\u0161ty do e-mailovej schr\u00e1nky<\/h2>\n\n\n\n<p>Nastavenie hlasovej po\u0161ty na e-mail v <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/co-je-voipdefinicia-funkcie-a-vyhody\/\">slu\u017ebe VoIP<\/a> je jednoduch\u00fd proces.\nTu n\u00e1jdete n\u00e1vod na aktiv\u00e1ciu a otestovanie funkcie v nieko\u013ek\u00fdch jednoduch\u00fdch krokoch.   <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Prihl\u00e1senie do \u00fa\u010dtu slu\u017eby VoIP<\/strong><br\/>Za\u010dnite prihl\u00e1sen\u00edm sa do svojho \u00fa\u010dtu na platforme poskytovate\u013ea slu\u017eby VoIP.\nTu spravujete nastavenia t\u00fdkaj\u00face sa hovorov a hlasovej po\u0161ty. <\/li>\n\n\n\n<li><strong>Prejdite do Nastaven\u00ed hlasovej po\u0161ty<\/strong><br\/>V r\u00e1mci panela s inform\u00e1ciami o konte vyh\u013eadajte \u010das\u0165 hlasovej po\u0161ty.\nM\u00f4\u017ee by\u0165 ozna\u010den\u00e1 ako &#8222;Nastavenia hlasovej po\u0161ty&#8220;, &#8222;Nastavenia hovorov&#8220; alebo podobne. <\/li>\n\n\n\n<li><strong>Povolenie prenosu hlasovej po\u0161ty do e-mailu<\/strong><br\/>V nastaveniach hlasovej po\u0161ty n\u00e1jdite mo\u017enos\u0165 povolenia prenosu hlasovej po\u0161ty do e-mailu.\nM\u00f4\u017ee to by\u0165 prep\u00edna\u010d alebo za\u0161krt\u00e1vacie pol\u00ed\u010dko. <\/li>\n\n\n\n<li><strong>Zadajte svoju e-mailov\u00fa adresu<\/strong><br\/>Po vyh\u013eadan\u00ed mo\u017enosti presmerovania hlasovej po\u0161ty na e-mail zadajte do ur\u010den\u00e9ho po\u013ea preferovan\u00fa e-mailov\u00fa adresu.\nNa t\u00fato adresu sa bud\u00fa odosiela\u0165 va\u0161e hlasov\u00e9 spr\u00e1vy. <\/li>\n\n\n\n<li><strong>Vyberte predvo\u013eby form\u00e1tu<\/strong><br\/>Niektor\u00e9 slu\u017eby v\u00e1m umo\u017e\u0148uj\u00fa vybra\u0165 si sp\u00f4sob prij\u00edmania hlasov\u00fdch spr\u00e1v, napr\u00edklad zvukov\u00e9 pr\u00edlohy alebo prepisy.\nVyberte si svoje preferencie. <\/li>\n\n\n\n<li><strong>Ulo\u017eenie zmien<\/strong><br\/>Uistite sa, \u017ee ste zmeny ulo\u017eili alebo pou\u017eili.\nNiektor\u00e9 platformy m\u00f4\u017eu ma\u0165 tla\u010didlo &#8222;Pou\u017ei\u0165&#8220; alebo &#8222;Ulo\u017ei\u0165 nastavenia&#8220;. <\/li>\n\n\n\n<li><strong>Otestovanie funkcie<\/strong><br\/>Zv\u00e1\u017ete mo\u017enos\u0165 uskuto\u010dni\u0165 sk\u00fa\u0161obn\u00fd hovor na svoje \u010d\u00edslo a zanecha\u0165 hlasov\u00fa spr\u00e1vu, aby ste sa uistili, \u017ee je v\u0161etko spr\u00e1vne nastaven\u00e9 a \u017ee dostanete e-mailov\u00e9 upozornenie.<\/li>\n<\/ol>\n\n\n\n<p>Ka\u017ed\u00e1 slu\u017eba VoIP m\u00f4\u017ee ma\u0165 trochu odli\u0161n\u00e9 kroky alebo mo\u017enosti nastaven\u00ed, preto je dobr\u00e9 nahliadnu\u0165 do centra pomoci alebo dokument\u00e1cie podpory poskytovanej konkr\u00e9tnou slu\u017ebou, kde n\u00e1jdete podrobnej\u0161ie pokyny.\n <a href=\"https:\/\/staging.help.cloudtalk.io\/en\/articles\/2480271-configure-voicemail-settings\" data-type=\"link\" data-id=\"https:\/\/staging.help.cloudtalk.io\/en\/articles\/2480271-configure-voicemail-settings\" target=\"_blank\" rel=\"noopener\">Pokyny pre slu\u017ebu CloudTalk<\/a> n\u00e1jdete v na\u0161ej \u010dasti Pomoc. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7 v\u00fdhod odosielania hlasov\u00fdch spr\u00e1v do e-mailu<\/h2>\n\n\n\n<p>Konverzia hlasov\u00fdch spr\u00e1v na e-maily prin\u00e1\u0161a mno\u017estvo v\u00fdhod a men\u00ed sp\u00f4sob komunik\u00e1cie medzi spolo\u010dnos\u0165ami.  <\/p>\n\n\n\n<p>Pozrite si t\u00fdchto 7 hlavn\u00fdch v\u00fdhod prenosu hlasovej po\u0161ty na e-mail:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#1 Z\u00edskajte a udr\u017eujte si organiz\u00e1ciu<\/h3>\n\n\n\n<p>Agenti call centra vybavia ka\u017ed\u00fd t\u00fd\u017ede\u0148 stovky hovorov a m\u00f4\u017ee by\u0165 \u0165a\u017ek\u00e9 sledova\u0165 aj tie najd\u00f4le\u017eitej\u0161ie spr\u00e1vy v hlasovej po\u0161te.  <\/p>\n\n\n\n<p>V\u010faka preh\u013eadn\u00e9mu s\u00fapisu v\u0161etk\u00fdch hlasov\u00fdch spr\u00e1v priamo v doru\u010denej po\u0161te m\u00f4\u017eete lep\u0161ie <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/co-je-automatizacia-pracovnych-postupov-v-cloude-cloudtalk\/\">organizova\u0165 svoj pracovn\u00fd postup<\/a>, reagova\u0165 na najnaliehavej\u0161ie hlasov\u00e9 spr\u00e1vy ako prv\u00ed a udr\u017eiava\u0165 hladk\u00fd chod firmy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#2 Zv\u00fd\u0161enie celkovej efekt\u00edvnosti<\/h3>\n\n\n\n<p>Priznajme si, \u017ee prech\u00e1dza\u0165 hodinu po hodine nevybaven\u00fdmi nahr\u00e1vkami hlasovej po\u0161ty nie je \u017eiadna z\u00e1bava.\nA \u010do je hor\u0161ie, zaber\u00e1 to kopec drahocenn\u00e9ho \u010dasu, ktor\u00fd by sa dal lep\u0161ie vyu\u017ei\u0165 na \u010doko\u013evek in\u00e9.   <\/p>\n\n\n\n<p>R\u00fdchla odozva je k\u013e\u00fa\u010dov\u00e1 pre udr\u017eanie vz\u0165ahov s klientmi, preto\u017ee klienti o\u010dak\u00e1vaj\u00fa v\u010dasn\u00e9 sp\u00e4tn\u00e9 volania, najm\u00e4 v pr\u00edpade predaja alebo z\u00e1kazn\u00edckej podpory.\nPrenos hlasovej po\u0161ty na e-mail to zefekt\u00edv\u0148uje t\u00fdm, \u017ee eliminuje potrebu neust\u00e1le kontrolova\u0165 fyzick\u00fd telef\u00f3n, udr\u017eiava klientov v kontakte a zabra\u0148uje im v h\u013eadan\u00ed alternat\u00edv. <\/p>\n\n\n\n<p>T\u00fdmto pr\u00edstupom sa vyhnete neefekt\u00edvnemu prep\u00ednaniu medzi platformami a zjednodu\u0161\u00edte si pracovn\u00fd postup, najm\u00e4 ak nie ste st\u00e1le v cloudovej aplik\u00e1cii telef\u00f3nu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#3 Vytv\u00e1rajte sp\u00e4tn\u00e9 volania s kontextom<\/h3>\n\n\n\n<p>Sp\u00e4tn\u00e9 volanie bez predch\u00e1dzaj\u00faceho vypo\u010dutia hlasovej schr\u00e1nky klienta m\u00f4\u017ee vies\u0165 k nepr\u00edjemnej konverz\u00e1cii.\nKe\u010f z\u00e1kazn\u00edci zanechaj\u00fa spr\u00e1vu, o\u010dak\u00e1vaj\u00fa, \u017ee budete vedie\u0165, \u010do v\u00e1m u\u017e povedali vo svojej spr\u00e1ve.\nNevedomos\u0165 o potreb\u00e1ch volaj\u00faceho m\u00f4\u017ee u klienta vyvola\u0165 pocit prehliadania a frustr\u00e1cie.  <\/p>\n\n\n\n<p>Funkcia hlasovej po\u0161ty do e-mailu v\u00e1m umo\u017e\u0148uje jednoducho prezera\u0165 obsah spr\u00e1v hlasovej po\u0161ty vo vo\u013enom \u010dase.  <\/p>\n\n\n\n<p><em>M\u00e1te na 14:00 napl\u00e1novan\u00fd sp\u00e4tn\u00fd hovor s d\u00f4le\u017eit\u00fdm klientom?  <\/em><\/p>\n\n\n\n<p>Skontrolujte si, \u010di v\u00e1m nepri\u0161la \u017eiadna hlasov\u00e1 po\u0161ta, a pred stretnut\u00edm sa obozn\u00e1mte so v\u0161etk\u00fdmi d\u00f4le\u017eit\u00fdmi inform\u00e1ciami.\nHlasov\u00e1 po\u0161ta na e-mail <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#4 Vytvorte si arch\u00edv z\u00e1znamov hovorov  <\/h3>\n\n\n\n<p>Arch\u00edv hlasov\u00fdch spr\u00e1v m\u00f4\u017ee by\u0165 strategickou s\u00fa\u010das\u0165ou z\u00e1znamov ka\u017edej firmy.  <\/p>\n\n\n\n<p>Ma\u0165 tieto spr\u00e1vy po ruke m\u00f4\u017ee by\u0165 u\u017eito\u010dn\u00e9 pri pr\u00edprave d\u00f4le\u017eit\u00fdch stretnut\u00ed, r\u00fdchlom vyh\u013ead\u00e1van\u00ed d\u00f4le\u017eit\u00fdch inform\u00e1ci\u00ed a poskytovan\u00ed ochrany pred zodpovednos\u0165ou v pr\u00edpade pr\u00e1vnych probl\u00e9mov s klientmi.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#5 Z\u00edskajte vylep\u0161en\u00fa dostupnos\u0165<\/h3>\n\n\n\n<p>Bez oh\u013eadu na to, kde sa nach\u00e1dzate, m\u00f4\u017eete po\u010d\u00fava\u0165 alebo \u010d\u00edta\u0165 hlasov\u00fa po\u0161tu, ak m\u00e1te pr\u00edstup k e-mailu.  <\/p>\n\n\n\n<p>To je v\u00fdhodn\u00e9 najm\u00e4 vtedy, ak pracujete na dia\u013eku alebo \u010dasto cestujete.\nZostanete v spojen\u00ed bez toho, aby ste museli priamo pristupova\u0165 k syst\u00e9mu hlasovej po\u0161ty. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#6 Zefekt\u00edvnenie t\u00edmovej spolupr\u00e1ce<\/h3>\n\n\n\n<p>Uistite sa, \u017ee v\u00e1\u0161 t\u00edm zostane v obraze, v\u00fdberom konkr\u00e9tnych pr\u00edjemcov pre nastavenia hlasovej po\u0161ty do e-mailu, aby administr\u00e1tori a k\u013e\u00fa\u010dov\u00ed agenti dost\u00e1vali spr\u00e1vy priamo prostredn\u00edctvom e-mailu, \u010di u\u017e s\u00fa na cest\u00e1ch, alebo na svojich pracovisk\u00e1ch.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#7 Vyu\u017e\u00edvajte r\u00fdchle vyh\u013ead\u00e1vanie a referencie<\/h3>\n\n\n\n<p>Hlasov\u00e9 spr\u00e1vy m\u00f4\u017eete usporiada\u0165 do prie\u010dinkov, pou\u017ei\u0165 \u0161t\u00edtky na r\u00fdchlu identifik\u00e1ciu, zavies\u0165 filtre na vyh\u013ead\u00e1vanie at\u010f.  <\/p>\n\n\n\n<p>Ke\u010f vybavujete ve\u013ek\u00e9 mno\u017estvo hovorov, m\u00f4\u017ee by\u0165 n\u00e1ro\u010dn\u00e9 zapam\u00e4ta\u0165 si konkr\u00e9tne \u00fadaje z hlasovej schr\u00e1nky.\nAk s\u00fa v\u0161ak hlasov\u00e9 spr\u00e1vy preveden\u00e9 na text a odoslan\u00e9 do e-mailu, m\u00f4\u017eete r\u00fdchlo vyh\u013eada\u0165 konkr\u00e9tne inform\u00e1cie pomocou k\u013e\u00fa\u010dov\u00fdch slov.   <\/p>\n\n\n\n<p>M\u00f4\u017eete sa \u013eahko vr\u00e1ti\u0165 k minul\u00fdm konverz\u00e1ci\u00e1m a n\u00e1js\u0165 podrobnosti alebo n\u00e1sledn\u00e9 kroky.\nTo v\u00e1m umo\u017en\u00ed pon\u00faka\u0165 personalizovan\u00e9 slu\u017eby alebo sledova\u0165 \u00falohy. <\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Objavte 8 nevyhnutn\u00fdch n\u00e1strojov kontaktn\u00e9ho centra<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"213\" height=\"300\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-8-cloud-center-tools-24-213x300.png\" alt=\"\" class=\"wp-image-202796\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-8-cloud-center-tools-24-213x300.png 213w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-8-cloud-center-tools-24-303x428.png 303w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-8-cloud-center-tools-24-300x424.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-8-cloud-center-tools-24-80x113.png 80w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-8-cloud-center-tools-24-62x88.png 62w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-8-cloud-center-tools-24.png 450w\" sizes=\"auto, (max-width: 213px) 100vw, 213px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/cloud-contact-center-ebook\/\">\u010c\u00edtajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Z\u00e1ver<\/strong><\/h2>\n\n\n\n<p>Hlasov\u00e1 po\u0161ta do e-mailu pren\u00e1\u0161a hlasov\u00fa po\u0161tu do digit\u00e1lneho veku priamo do va\u0161ej e-mailovej schr\u00e1nky, tak\u017ee k najnov\u0161\u00edm spr\u00e1vam budete ma\u0165 v\u017edy len jedno kliknutie.  <\/p>\n\n\n\n<p>Pou\u017e\u00edvanie hlasovej po\u0161ty na e-mail v\u00e1m zaru\u010d\u00ed, \u017ee budete informovan\u00ed, budete reagova\u0165 a budete produkt\u00edvni bez toho, aby ste boli prip\u00fatan\u00ed k telef\u00f3nu na pracovnom stole.\nTakto ste v\u017edy len jeden e-mail od efekt\u00edvneho rie\u0161enia potrieb volaj\u00facich. <\/p>\n\n\n\n<p>Nastavenie je jednoduch\u00e9 a v\u00fdhody s\u00fa okam\u017eit\u00e9: od z\u00edskavania spr\u00e1v vo form\u00e1te, ktor\u00fd u\u017e pou\u017e\u00edvate cel\u00fd de\u0148, a\u017e po jednoduch\u0161ie zdie\u013eanie inform\u00e1ci\u00ed s kolegami.\nV\u00fdberom slu\u017eby Voicemail to Email sa rozhodnete pre efekt\u00edvnej\u0161\u00ed a organizovanej\u0161\u00ed sp\u00f4sob, ako ma\u0165 preh\u013ead o svojich hovoroch. <\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">\u010casto kladen\u00e9 ot\u00e1zky<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Ko\u013eko stoj\u00ed prevod hlasovej po\u0161ty na e-mail?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>N\u00e1klady na prenos hlasovej po\u0161ty do e-mailu sa l\u00ed\u0161ia v z\u00e1vislosti od poskytovate\u013ea VoIP alebo pl\u00e1nu telef\u00f3nnych slu\u017eieb.<br \/>\nNiektor\u00e9 slu\u017eby ju zah\u0155\u0148aj\u00fa ako bezplatn\u00fa funkciu v r\u00e1mci svojich bal\u00edkov, zatia\u013e \u010do in\u00e9 ju m\u00f4\u017eu pon\u00faka\u0165 ako doplnok za pr\u00edplatok.<br \/>\nKonkr\u00e9tne <a href=\"https:\/\/staging.cloudtalk.io\/sk\/cennik-softveru-pre-call-centra\/\" target=\"_blank\" rel=\"noopener\">inform\u00e1cie o cen\u00e1ch<\/a> s\u00favisiacich s touto funkciou si najlep\u0161ie overte u svojho poskytovate\u013ea.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Pre\u010do sa neprepisuje moja hlasov\u00e1 po\u0161ta?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Nefunk\u010dn\u00fd prepis hlasovej po\u0161ty m\u00f4\u017ee by\u0165 sp\u00f4soben\u00fd viacer\u00fdmi pr\u00ed\u010dinami, napr\u00edklad nedostatkom slu\u017eby prepisu vo va\u0161om pl\u00e1ne, zlou kvalitou zvuku, ktor\u00e1 s\u0165a\u017euje prepis hlasovej po\u0161ty, alebo technick\u00fdmi probl\u00e9mami so samotnou slu\u017ebou.<br \/>\nSkontrolujte, \u010di je prepisovanie zahrnut\u00e9 vo va\u0161om pl\u00e1ne, a ak probl\u00e9my pretrv\u00e1vaj\u00fa, obr\u00e1\u0165te sa na poskytovate\u013ea podpory. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>M\u00f4\u017eem si hlasov\u00fa spr\u00e1vu ulo\u017ei\u0165 do e-mailu?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u00c1no!<br \/>\nKe\u010f sa hlasov\u00e1 spr\u00e1va prepo\u0161le do e-mailu ako zvukov\u00fd s\u00fabor alebo prepis, m\u00f4\u017eete ju ulo\u017ei\u0165 rovnako ako ak\u00fako\u013evek in\u00fa pr\u00edlohu e-mailu alebo text.<br \/>\nV\u010faka tomu si m\u00f4\u017eete \u013eahko uchov\u00e1va\u0165 d\u00f4le\u017eit\u00e9 hlasov\u00e9 spr\u00e1vy bez ob\u00e1v, \u017ee sa v\u00e1m zapln\u00ed schr\u00e1nka hlasovej po\u0161ty v telef\u00f3ne.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1715769978252\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Ako m\u00f4\u017eem posla\u0165 k\u00f3piu hlasovej spr\u00e1vy do e-mailu?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Ak chcete odosla\u0165 k\u00f3piu hlasovej po\u0161ty do e-mailu, povo\u013ete funkciu hlasovej po\u0161ty do e-mailu v nastaveniach telef\u00f3nneho syst\u00e9mu.<br \/>\nPo aktiv\u00e1cii sa v\u0161etky nov\u00e9 hlasov\u00e9 spr\u00e1vy bud\u00fa automaticky odosiela\u0165 na ur\u010den\u00fa e-mailov\u00fa adresu, \u010do v\u00e1m umo\u017en\u00ed ich okam\u017eit\u00e9 vypo\u010dutie alebo pre\u010d\u00edtanie zo schr\u00e1nky. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1715769996077\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Ako pripoji\u0165 hlasov\u00fa spr\u00e1vu k e-mailu?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Manu\u00e1lne pripojenie hlasovej spr\u00e1vy k e-mailu zvy\u010dajne zah\u0155\u0148a ulo\u017eenie s\u00faboru hlasovej spr\u00e1vy do zariadenia a jeho n\u00e1sledn\u00e9 pripojenie k e-mailu, ako by ste to urobili s ak\u00fdmko\u013evek in\u00fdm s\u00faborom.<br \/>\nMnoh\u00e9 telef\u00f3nne syst\u00e9my v\u0161ak pon\u00fakaj\u00fa automatick\u00e9 presmerovanie, ktor\u00e9 tento proces vykon\u00e1 za v\u00e1s. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1715770013346\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Funguje prenos hlasovej po\u0161ty do e-mailu pri skupinov\u00fdch hovoroch?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Hlasov\u00e1 po\u0161ta do e-mailu m\u00f4\u017ee fungova\u0165 pri skupinov\u00fdch hovoroch, ak v\u00e1\u0161 telef\u00f3nny syst\u00e9m podporuje hlasov\u00fa po\u0161tu pre tieto typy hovorov.<br \/>\nV\u0161etky hlasov\u00e9 spr\u00e1vy, ktor\u00e9 zanechali \u00fa\u010dastn\u00edci zme\u0161kan\u00e9ho skupinov\u00e9ho hovoru, m\u00f4\u017eu by\u0165 preposlan\u00e9 na v\u00e1\u0161 e-mail, rovnako ako pri individu\u00e1lnych hovoroch. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1715770051732\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Existuj\u00fa pr\u00edpady pou\u017eitia, ktor\u00e9 nie s\u00fa vhodnou vo\u013ebou pre prenos hlasovej po\u0161ty do e-mailu?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Prenos hlasovej po\u0161ty na e-mail nemus\u00ed by\u0165 ide\u00e1lny v scen\u00e1roch, ktor\u00e9 vy\u017eaduj\u00fa okam\u017eit\u00fa reakciu v re\u00e1lnom \u010dase, alebo v prostrediach, kde je pr\u00edstup k e-mailu obmedzen\u00fd alebo monitorovan\u00fd z bezpe\u010dnostn\u00fdch d\u00f4vodov.<br \/>\nTakisto, ak e-mail nie je ve\u013ekou s\u00fa\u010das\u0165ou v\u00e1\u0161ho ka\u017edodenn\u00e9ho pracovn\u00e9ho procesu, t\u00e1to funkcia pre v\u00e1s nemus\u00ed ma\u0165 ve\u013ek\u00fa pridan\u00fa hodnotu. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1715770062148\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Ako r\u00fdchlo funguje prenos hlasovej po\u0161ty na e-mail?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>R\u00fdchlos\u0165 prenosu hlasovej po\u0161ty do e-mailu sa m\u00f4\u017ee l\u00ed\u0161i\u0165, ale vo v\u0161eobecnosti je pomerne r\u00fdchla.<br \/>\nZvy\u010dajne po zanechan\u00ed hlasovej spr\u00e1vy trv\u00e1 len nieko\u013eko min\u00fat, k\u00fdm ju syst\u00e9m spracuje a prepo\u0161le do v\u00e1\u0161ho e-mailu, \u010d\u00edm v\u00e1m zabezpe\u010d\u00ed v\u010dasn\u00e9 upozornenie na zme\u0161kan\u00e9 hovory. <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Spolo\u010dnos\u0165 BTT Comms uv\u00e1dza, \u017ee 85 % \u013eud\u00ed, ktor\u00ed sa nedovolali do spolo\u010dnosti na prv\u00fd pokus, sa u\u017e nepok\u00fasi dovola\u0165&#8230;<\/p>\n","protected":false},"author":29,"featured_media":213161,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-231218","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/231218","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/comments?post=231218"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/231218\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media\/213161"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media?parent=231218"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/categories?post=231218"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/tags?post=231218"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}