{"id":231216,"date":"2024-07-29T15:40:09","date_gmt":"2024-07-29T13:40:09","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/co-je-cloudova-telefonia-ako-funguje-a-ake-su-jej-vyhody\/"},"modified":"2024-08-11T14:20:25","modified_gmt":"2024-08-11T12:20:25","slug":"co-je-cloudova-telefonia-ako-funguje-a-ake-su-jej-vyhody","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/co-je-cloudova-telefonia-ako-funguje-a-ake-su-jej-vyhody\/","title":{"rendered":"\u010co je cloudov\u00e1 telef\u00f3nia, ako funguje a ak\u00e9 s\u00fa jej v\u00fdhody"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Kone\u010dn\u00fd sprievodca telefonovan\u00edm v cloude:<br\/>\u010co to je, ako to funguje a ak\u00e9 s\u00fa v\u00fdhody<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/demo\/\" style=\"border-radius:3px\">KONTAKTUJTE PREDAJ<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/signup\/\" style=\"border-radius:3px\">VYSK\u00da\u0160A\u0164 ZDARMA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/blog-illustration-3-1024x576.png\" alt=\"\" class=\"wp-image-222285\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/blog-illustration-3-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/blog-illustration-3-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/blog-illustration-3-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/blog-illustration-3-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/blog-illustration-3-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/blog-illustration-3-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/blog-illustration-3-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/blog-illustration-3-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/blog-illustration-3-88x50.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/blog-illustration-3.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-black-color has-text-color has-medium-font-size\">Viac ako 87 % za\u010d\u00ednaj\u00facich podnikov pou\u017e\u00edva na telefonovanie a posielanie spr\u00e1v cloudov\u00fa telef\u00f3niu.\nKe\u010f\u017ee t\u00fato technol\u00f3giu zav\u00e1dza \u010doraz viac stredne ve\u013ek\u00fdch firiem a podnikov, je na\u010dase odpoveda\u0165 na ot\u00e1zku, ktor\u00fa si kladie ka\u017ed\u00fd: &#8222;Pre\u010do?&#8220;. <\/p>\n\n\n\n<p>V tomto \u010dl\u00e1nku sa podrobnej\u0161ie venujeme cloudovej telef\u00f3nii, vysvetl\u00edme, ako funguje krok za krokom, ako sa d\u00e1 porovna\u0165 s tradi\u010dn\u00fdmi pevn\u00fdmi linkami a ako si vybra\u0165 najlep\u0161ie rie\u0161enie pre va\u0161u firmu.<\/p>\n\n\n\n<p><strong>K\u013e\u00fa\u010dov\u00e9 poznatky:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cloudov\u00e9 telef\u00f3nne syst\u00e9my be\u017eia v cloude poskytovate\u013ea a uskuto\u010d\u0148uj\u00fa hovory cez internet, \u010do v\u00e1m umo\u017e\u0148uje u\u0161etri\u0165 peniaze za infra\u0161trukt\u00faru a sadzby za hovory.<\/li>\n\n\n\n<li>V porovnan\u00ed s tradi\u010dn\u00fdmi pobo\u010dkov\u00fdmi \u00fastred\u0148ami s\u00fa cloudov\u00e9 telef\u00f3ny vysoko \u0161k\u00e1lovate\u013en\u00e9, \u013eahko prisp\u00f4sobite\u013en\u00e9 a pon\u00fakaj\u00fa pr\u00edstup k mnoh\u00fdm pokro\u010dil\u00fdm funkci\u00e1m a integr\u00e1ci\u00e1m.<\/li>\n\n\n\n<li>Cloudov\u00e9 volania s\u00fa ide\u00e1lne pre medzin\u00e1rodn\u00e9 prev\u00e1dzky s glob\u00e1lnou pracovnou silou, preto\u017ee umo\u017e\u0148uj\u00fa zamestnancom pracova\u0165 zo svojich zariaden\u00ed kdeko\u013evek na svete.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u010co je cloudov\u00e1 telef\u00f3nia?<\/h2>\n\n\n\n<p>Cloudov\u00e1 telef\u00f3nia, niekedy ozna\u010dovan\u00e1 ako <a   href=\"https:\/\/test-staging.cloudtalk.io\/blog\/what-is-hosted-voip\/\">hostovan\u00e1 VoIP<\/a> alebo <a   href=\"https:\/\/test-staging.cloudtalk.io\/softphone\/\">softphone<\/a>, je typ platformy Unified Communications as a Service (UCaaS), ktor\u00e1 umo\u017e\u0148uje podnikom uskuto\u010d\u0148ova\u0165 a prij\u00edma\u0165 hovory a textov\u00e9 spr\u00e1vy cez internet.<\/p>\n\n\n\n<p>Ako u\u017e n\u00e1zov napoved\u00e1, jedine\u010dnou v\u00fdhodou cloudov\u00e9ho volania je, \u017ee je cel\u00e9 umiestnen\u00e9 v cloude.\nTo umo\u017e\u0148uje spolo\u010dnostiam decentralizova\u0165 svoje oper\u00e1cie a pon\u00faka\u0165 slu\u017eby po celom svete s \u010diasto\u010dne alebo \u00faplne vzdialen\u00fdmi pracovn\u00edkmi. <\/p>\n\n\n\n<p>Cloudov\u00e1 telef\u00f3nia je v\u010faka svojmu softv\u00e9rovo orientovan\u00e9mu dizajnu \u013eahko \u0161k\u00e1lovate\u013en\u00e1 a modifikovate\u013en\u00e1.\nV\u010faka tomu ju m\u00f4\u017eete integrova\u0165 s n\u00e1strojmi tret\u00edch str\u00e1n a zjednoti\u0165 a zefekt\u00edvni\u0165 procesy v jednom rie\u0161en\u00ed s takmer neobmedzen\u00fdm priestorom na rast. <\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#EBEEFF\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Za\u010dnite s cloudovou telef\u00f3niou jednoduch\u00fdm sp\u00f4sobom!<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"393\" height=\"390\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/11\/CT_Web_Banner_General_Illustration_07.svg\" alt=\"\" class=\"wp-image-323\"\/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Vysk\u00fa\u0161a\u0165 demo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Cloudov\u00e1 telef\u00f3nia v porovnan\u00ed s tradi\u010dnou pobo\u010dkovou \u00fastred\u0148ou: preh\u013ead<\/h2>\n\n\n\n<p>Najd\u00f4le\u017eitej\u0161\u00edm rozhodnut\u00edm pri zria\u010fovan\u00ed call centra je, na akom type technol\u00f3gie ho zalo\u017e\u00edte.\nA to sa zvy\u010dajne rozhoduje medzi cloudov\u00fdmi telef\u00f3nnymi syst\u00e9mami alebo tradi\u010dn\u00fdmi pevn\u00fdmi telef\u00f3nnymi \u00fastred\u0148ami.\nNi\u017e\u0161ie n\u00e1jdete porovnanie t\u00fdchto dvoch rie\u0161en\u00ed.  <\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>Porovnanie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Dialpad\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\"><strong><strong>Telefonovanie v cloude<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"RingCentral\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\"><strong><strong>Tradi\u010dn\u00e1 pobo\u010dkov\u00e1 \u00fastred\u0148a<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Infra\u0161trukt\u00fara<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Hos\u0165ovanie v cloude, bez potreby fyzick\u00e9ho hardv\u00e9ru.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Potrebn\u00fd lok\u00e1lny hardv\u00e9r a vybavenie.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u0160k\u00e1lovate\u013enos\u0165<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Vysoko \u0161k\u00e1lovate\u013en\u00e9, jednoduch\u00e9 prid\u00e1vanie\/odoberanie pou\u017e\u00edvate\u013eov a funkci\u00ed.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Obmedzen\u00e9 fyzickou kapacitou hardv\u00e9ru.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u0160trukt\u00fara n\u00e1kladov<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Predplatn\u00e9, ni\u017e\u0161ie po\u010diato\u010dn\u00e9 n\u00e1klady, platba pod\u013ea potreby.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Vysok\u00e9 po\u010diato\u010dn\u00e9 kapit\u00e1lov\u00e9 v\u00fddavky na vybavenie.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u00dadr\u017eba<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Spravuje ho poskytovate\u013e slu\u017eieb s minim\u00e1lnym zapojen\u00edm IT.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Na \u00fadr\u017ebu a aktualiz\u00e1cie je potrebn\u00fd vlastn\u00fd person\u00e1l IT.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Flexibilita<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Pr\u00edstupn\u00e9 odkia\u013eko\u013evek s pripojen\u00edm na internet.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Obmedzen\u00e9 na fyzick\u00e9 umiestnenie syst\u00e9mu PBX.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Vlastnosti<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Pokro\u010dil\u00e9 funkcie ako IVR, nahr\u00e1vanie hovorov a analytika.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Z\u00e1kladn\u00e9 funkcie volania a \u010fal\u0161ie funkcie m\u00f4\u017eu vy\u017eadova\u0165 \u010fal\u0161ie moduly.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Aktualiz\u00e1cie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Poskytovate\u013e poskytuje automatick\u00e9 aktualiz\u00e1cie a aktualiz\u00e1cie.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Je potrebn\u00e1 manu\u00e1lna aktualiz\u00e1cia, ktor\u00e1 si \u010dasto vy\u017eaduje prestoje.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Spo\u013eahlivos\u0165<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Vysok\u00e1 spo\u013eahlivos\u0165 s redundanciou a obnovou po hav\u00e1rii.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>V z\u00e1vislosti od miestnej infra\u0161trukt\u00fary s\u00fa mo\u017en\u00e9 jednotliv\u00e9 body zlyhania.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Integr\u00e1cie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Jednoduch\u00e1 integr\u00e1cia s in\u00fdmi cloudov\u00fdmi slu\u017ebami (CRM, e-mail).<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Obmedzen\u00e9 mo\u017enosti integr\u00e1cie, \u010dasto zlo\u017eit\u00e9<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Mobilita<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Podporuje vzdialen\u00fa pr\u00e1cu a mobiln\u00fd pr\u00edstup.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Zvy\u010dajne sa obmedzuje na kancel\u00e1rske prostredie.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Kvalita hovorov<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Z\u00e1vis\u00ed od kvality internetu, pri dobrom pripojen\u00ed je v\u0161eobecne vysok\u00e1.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>V\u0161eobecne vysok\u00e1, z\u00e1vis\u00ed od kvality vn\u00fatornej siete.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Bezpe\u010dnos\u0165<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Spravovan\u00e9 zabezpe\u010denie, \u0161ifrovanie \u00fadajov a dodr\u017eiavanie predpisov zo strany poskytovate\u013ea.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Vn\u00fatorn\u00e9 riadenie bezpe\u010dnosti m\u00e1 potenci\u00e1l vy\u0161\u0161ej kontroly, ale aj vy\u0161\u0161ieho rizika, ak nie je riaden\u00e9 spr\u00e1vne.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Obnova po hav\u00e1rii<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Zabudovan\u00e9 pl\u00e1ny obnovy po hav\u00e1rii a kontinuity prev\u00e1dzky.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Vy\u017eaduje si dodato\u010dn\u00e9 pl\u00e1novanie a zdroje.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u010cas in\u0161tal\u00e1cie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>R\u00fdchle nastavenie, zvy\u010dajne v priebehu nieko\u013ek\u00fdch dn\u00ed.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Dlh\u0161\u00ed \u010das nastavenia, m\u00f4\u017ee trva\u0165 t\u00fd\u017edne alebo mesiace.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Prisp\u00f4sobenie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Vysok\u00e1 \u00farove\u0148 prisp\u00f4sobenia prostredn\u00edctvom softv\u00e9ru.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Prisp\u00f4sobenie je mo\u017en\u00e9, ale \u010dasto si vy\u017eaduje zmeny hardv\u00e9ru.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Ako funguje telefonovanie v cloude?<\/h2>\n\n\n\n<p>Pri diskusii o fungovan\u00ed cloudovej telef\u00f3nie sa mus\u00edme venova\u0165 trom aspektom: celkovej prev\u00e1dzke syst\u00e9mu, samotn\u00e9mu volaniu VoIP a spr\u00e1ve klientskeho call centra.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Celkov\u00e9 oper\u00e1cie: <\/strong>Syst\u00e9m je umiestnen\u00fd v cloude poskytovate\u013ea slu\u017eieb, \u010do odstra\u0148uje potrebu fyzickej infra\u0161trukt\u00fary na mieste.\nPou\u017e\u00edvatelia len zad\u00e1vaj\u00fa po\u017eiadavky a poskytovatelia slu\u017eieb sa staraj\u00fa o v\u0161etko od aktualiz\u00e1ci\u00ed syst\u00e9mu a z\u00e1lohovania \u00fadajov a\u017e po smerovanie hovorov. <br\/><\/li>\n\n\n\n<li><strong>Volanie cez VoIP: <\/strong>Syst\u00e9m vyu\u017e\u00edva stolov\u00e9 telef\u00f3ny VoIP alebo inteligentn\u00e9 zariadenia na prij\u00edmanie anal\u00f3gov\u00e9ho hlasu a jeho konverziu na digit\u00e1lny sign\u00e1l.\nTie sa rozdelia na pakety a po\u0161l\u00fa cez internet do prij\u00edma\u010da, kde sa op\u00e4\u0165 premenia na po\u010dute\u013en\u00e9 zvuky. <br\/><\/li>\n\n\n\n<li><strong>Riadenie call centra: <\/strong>Napriek tomu, \u017ee telef\u00f3nny softv\u00e9r be\u017e\u00ed v cloude poskytovate\u013ea slu\u017eieb, pon\u00faka klientske aplika\u010dn\u00e9 rozhranie, ktor\u00e9 pou\u017e\u00edvate\u013eom umo\u017e\u0148uje nastavova\u0165 automatiz\u00e1cie, zobrazova\u0165 anal\u00fdzy, in\u0161talova\u0165 integr\u00e1cie tret\u00edch str\u00e1n, po\u017eadova\u0165 nov\u00e9 \u010d\u00edsla a iniciova\u0165 hovory.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Pre\u010do je cloudov\u00e1 telef\u00f3nia d\u00f4le\u017eit\u00e1 pre firmy?<\/h2>\n\n\n\n<p>Cloudov\u00e9 telef\u00f3nne syst\u00e9my prirodzene zohr\u00e1vaj\u00fa k\u013e\u00fa\u010dov\u00fa \u00falohu v podnikovej komunik\u00e1cii.\nIch vplyv na celkov\u00fa prev\u00e1dzku va\u0161ej spolo\u010dnosti je v\u0161ak v\u00e4\u010d\u0161\u00ed, ne\u017e si mysl\u00edte.\nMedzi najd\u00f4le\u017eitej\u0161ie pr\u00edpady ich pou\u017eitia patria napr:  <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\u013dahko \u0161k\u00e1lovate\u013en\u00e9 oper\u00e1cie call centra: <\/strong>Cloudov\u00e9 podnikov\u00e9 telef\u00f3nne syst\u00e9my nie s\u00fa obmedzen\u00e9 fyzick\u00fdmi obmedzeniami.\nPou\u017e\u00edvatelia tak m\u00f4\u017eu pod\u013ea potreby r\u00fdchlo a jednoducho zv\u00e4\u010d\u0161ova\u0165 alebo zmen\u0161ova\u0165 ve\u013ekos\u0165 svojich t\u00edmov a telef\u00f3nnych \u010d\u00edsel. <strong><br\/><\/strong><\/li>\n\n\n\n<li><strong>Cenovo dostupn\u00fd medzin\u00e1rodn\u00fd dosah: <\/strong>V\u010faka vyu\u017eitiu internetu m\u00f4\u017ee cloudov\u00e1 telef\u00f3nia pon\u00faka\u0165 cenovo dostupn\u00e9 ceny hovorov a SMS, \u010d\u00edm zni\u017euje celkov\u00e9 n\u00e1klady na telef\u00f3n a\u017e o <a href=\"https:\/\/www.linkedin.com\/pulse\/benefits-managed-cloud-voice-enterprises-mea-prashil-gareeb-pnd6f\" target=\"_blank\" rel=\"noopener\">75 %<\/a> a umo\u017e\u0148uje efekt\u00edvny medzin\u00e1rodn\u00fd rast.<strong><br\/><\/strong><\/li>\n\n\n\n<li><strong>Efekt\u00edvne a prisp\u00f4sobite\u013en\u00e9 procesy: <\/strong>V\u010faka modul\u00e1rnej kon\u0161trukcii zalo\u017eenej na softv\u00e9ri m\u00f4\u017eu syst\u00e9my cloudovej telef\u00f3nie vyu\u017e\u00edva\u0165 pokro\u010dil\u00e9 funkcie a integrova\u0165 sa s n\u00e1strojmi tret\u00edch str\u00e1n na automatiz\u00e1ciu procesov a \u00fasporu \u010dasu pri rutinn\u00fdch \u00faloh\u00e1ch.<br\/><\/li>\n\n\n\n<li><strong>Pr\u00edstup ku glob\u00e1lnej skupine talentov: <\/strong>Ke\u010f\u017ee slu\u017eba cloudov\u00e9ho telef\u00f3nu m\u00f4\u017ee fungova\u0165 na akomko\u013evek smartf\u00f3ne, tablete alebo po\u010d\u00edta\u010di s mikrof\u00f3nom a pripojen\u00edm na internet, spolo\u010dnosti m\u00f4\u017eu pracova\u0165 s najlep\u0161\u00edmi odborn\u00edkmi na celom svete bez oh\u013eadu na ich polohu.<br\/><\/li>\n\n\n\n<li><strong>Zv\u00fd\u0161en\u00e1 n\u00e1vratnos\u0165 invest\u00edci\u00ed: <\/strong>Cloudov\u00e9 telef\u00f3nne syst\u00e9my s\u00fa lacn\u00e9 na zriadenie a \u00fadr\u017ebu, vy\u017eaduj\u00fa si len mesa\u010dn\u00e9\/ro\u010dn\u00e9 predplatn\u00e9.\n\u00daspora \u010dasu a zlep\u0161enie z\u00e1kazn\u00edckej sk\u00fasenosti m\u00f4\u017eu v\u00fdrazne zv\u00fd\u0161i\u0165 n\u00e1vratnos\u0165 invest\u00edci\u00ed. <\/li>\n<\/ol>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group blog-related-posts\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h6 class=\"wp-block-heading\">Odpor\u00fa\u010dan\u00e9 \u010dl\u00e1nky<\/h6>\n\n\n\n<div class=\"wp-block-group side-text\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Odpor\u00fa\u010dan\u00e9 str\u00e1nky<\/p>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/voip\/-implementation\/\"><\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/voip\/-implementation\/\">Ako nastavi\u0165 VoIP: \u00dapln\u00fd sprievodca<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/voip\/-troubleshooting-guide-fix-9-common-issues\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/blog\/voip\/-troubleshooting-guide-fix-9-common-issues\/\"><\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/voip\/-troubleshooting-guide-fix-9-common-issues\/\">Sprievodca rie\u0161en\u00edm probl\u00e9mov s VoIP<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/5-common-voip-security-risks-that-might-threaten-your-business\/\"><\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/5-common-voip-security-risks-that-might-threaten-your-business\/\">8 probl\u00e9mov zabezpe\u010denia VoIP a ich rie\u0161enie<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/voip\/-pricing\/\"><\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/voip\/-pricing\/\">Jednoduch\u00fd sprievodca n\u00e1kladmi na VoIP<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/voip\/-vs-landline\/\"><\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/voip\/-vs-landline\/\">VoIP vs. Pevn\u00e1 linka: \u010co je najlep\u0161ie?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/voip\/-number-porting\/\"><\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/voip\/-number-porting\/\">Sprievodca prenosom \u010d\u00edsla VoIP<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">V\u00fdhody telefonovania v cloude<\/h2>\n\n\n\n<p>Vy\u0161\u0161ie uveden\u00e9 obchodn\u00e9 v\u00fdhody cloudovej telef\u00f3nie s\u00fa v\u00fdsledkom viacer\u00fdch v\u00fdhod, ktor\u00e9 cloudov\u00e1 telef\u00f3nna slu\u017eba pon\u00faka.\nTu s\u00fa inform\u00e1cie o tom, \u010do m\u00f4\u017eete urobi\u0165: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>U\u0161etrite \u010das: <\/strong>Zbavte sa \u010dasovo n\u00e1ro\u010dn\u00fdch in\u0161tal\u00e1ci\u00ed a \u00fadr\u017eby.\nAutomatizujte rutinn\u00e9 \u00falohy pomocou pokro\u010dil\u00fdch funkci\u00ed. <strong><br\/><\/strong><\/li>\n\n\n\n<li><strong>Ni\u017e\u0161ie n\u00e1klady: <\/strong>U\u0161etrite peniaze za drah\u00fa miestnu infra\u0161trukt\u00faru, drah\u00e9 sadzby za hovory, nadmern\u00e9 zlo\u017eenie t\u00edmu a stratu \u010dasu v d\u00f4sledku neefekt\u00edvnych procesov.<strong><br\/><\/strong><\/li>\n\n\n\n<li><strong>Zv\u00fd\u0161enie mobility: <\/strong>Umo\u017enite agentom pracova\u0165 so <a href=\"https:\/\/test-staging.cloudtalk.io\/remote-office-phone-system\/\">softv\u00e9rom, ktor\u00fd je vhodn\u00fd na vzdialen\u00e9 pou\u017eitie<\/a>, aby mohli svoju pr\u00e1cu vykon\u00e1va\u0165 \u010do najlep\u0161ie kedyko\u013evek a kdeko\u013evek na svete.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>R\u00fdchle roz\u0161\u00edrenie: <\/strong>Po\u017eiadajte o nov\u00e9 \u010d\u00edsla a miesta len nieko\u013ek\u00fdmi kliknutiami a <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/scalability-lost-revenue\/\">za\u010dnite roz\u0161irova\u0165 svoje oper\u00e1cie<\/a> do t\u00fd\u017ed\u0148a v\u010faka intuit\u00edvnemu zapracovaniu.<strong> <\/strong><strong><br\/><\/strong><\/li>\n\n\n\n<li><strong>Integr\u00e1cia n\u00e1strojov tret\u00edch str\u00e1n: <\/strong>Zjednotite svoj technick\u00fd z\u00e1sobn\u00edk v r\u00e1mci jedn\u00e9ho rie\u0161enia prostredn\u00edctvom otvoren\u00e9ho rozhrania API alebo nat\u00edvnej integr\u00e1cie s popul\u00e1rnymi syst\u00e9mami CRM, Helpdesk a BI.<br>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/salesforce\/\">Salesforce<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/hubspot\/\"><\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/hubspot\/\">Hubspot<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/pipedrive-call-center-integration\/\">Pipedrive<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/integrations\/\"><\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/integrations\/\">A viac ako 35 \u010fal\u0161\u00edch!<\/a><strong><br\/><\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Vyu\u017e\u00edvanie pokro\u010dil\u00fdch funkci\u00ed: <\/strong>Zjednodu\u0161te svoje pracovn\u00e9 postupy pomocou viac ako 75 pokro\u010dil\u00fdch funkci\u00ed poh\u00e1\u0148an\u00fdch umelou inteligenciou pre takmer v\u0161etky aspekty va\u0161ej \u010dinnosti.<br>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/power-dialer\/\">Power Dialer<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/call-flow-designer\/\"><\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/call-flow-designer\/\">N\u00e1vrh\u00e1r toku hovorov<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/features\/\"><\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/features\/\">Interakt\u00edvna hlasov\u00e1 odozva<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/features\/\"><\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/features\/\">A viac ako 75 \u010fal\u0161\u00edch!<\/a><strong><br\/><\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Efekt\u00edvne analyzujte v\u00fdkonnos\u0165:<\/strong> Pr\u00edstup ku v\u0161etk\u00fdm potrebn\u00fdm inform\u00e1ci\u00e1m o <a href=\"https:\/\/test-staging.cloudtalk.io\/analytics\/\">v\u00fdkone a \u0161tatistik\u00e1m hovorov<\/a>, aby ste mohli predpoveda\u0165 a optimalizova\u0165 strat\u00e9giu.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Ako si vybra\u0165 spr\u00e1vne rie\u0161enie cloudovej telef\u00f3nie?<\/h2>\n\n\n\n<p>Pri h\u013eadan\u00ed \u010fal\u0161ieho cloudov\u00e9ho telef\u00f3nu by ste mali zv\u00e1\u017ei\u0165 nieko\u013eko aspektov.  <strong>Patria medzi ne:<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#1: Call centrum Typ:  <\/h3>\n\n\n\n<p>Typ softv\u00e9ru call centra, ktor\u00fd si vyberiete, sa m\u00f4\u017ee zna\u010dne l\u00ed\u0161i\u0165.\nOkrem obsiahnut\u00fdch <strong>funkci\u00ed a integr\u00e1ci\u00ed <\/strong>m\u00e1 typ rie\u0161enia vplyv aj na <strong>\u010das nasadenia <\/strong>a <strong>cenu<\/strong>.   <\/p>\n\n\n\n<p>Napr\u00edklad <a href=\"https:\/\/test-staging.cloudtalk.io\/call-center-software\/\">cloudov\u00fd softv\u00e9r,<\/a> ako je CloudTalk, m\u00f4\u017eete spusti\u0165 za 25 USD na pou\u017e\u00edvate\u013ea\/mesiac v priebehu jedn\u00e9ho d\u0148a.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#2: Pr\u00edpady pou\u017eitia:  <\/h3>\n\n\n\n<p>R\u00f4zni poskytovatelia sa \u0161pecializuj\u00fa na rie\u0161enia pod\u013ea <strong>ve\u013ekosti podniku<\/strong> alebo <strong>konkr\u00e9tnych pr\u00edpadov pou\u017eitia<\/strong>.\nNapr\u00edklad rie\u0161enie zameran\u00e9 na <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/phone-system-for-small-business\/\"><strong>z\u00e1kazn\u00edcku podporu mal\u00fdch a stredn\u00fdch podnikov<\/strong><\/a> <strong> <\/strong>bude pravdepodobne lacnej\u0161\u00ed, ale bude ma\u0165 menej funkci\u00ed a medzin\u00e1rodn\u00fdch \u010d\u00edsel.<br\/><br\/>Na druhej strane, poskytovate\u013e, ktor\u00fd prim\u00e1rne pred\u00e1va <a href=\"https:\/\/test-staging.cloudtalk.io\/outbound-sales\/\"><strong>odch\u00e1dzaj\u00faci<\/strong><\/a><strong>, call centr\u00e1m podnikovej ve\u013ekosti<\/strong> bude ove\u013ea drah\u0161\u00ed, ale pon\u00fakne mno\u017estvo funkci\u00ed, integr\u00e1ci\u00ed, <a href=\"https:\/\/test-staging.cloudtalk.io\/international-numbers\/\">medzin\u00e1rodn\u00fdch \u010d\u00edsel<\/a> a vysok\u00fa kvalitu hovorov.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#3: <strong>Pou\u017e\u00edvatelia a funkcie<\/strong>:<\/h3>\n\n\n\n<p>Po\u010det agentov, ktor\u00fdch prij\u00edmate, prirodzene <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/how-much-does-call-center-software-cost\/\">ovplyv\u0148uje <strong>cenu <\/strong>v\u00e1\u0161ho rie\u0161enia<\/a>. Mnoh\u00ed poskytovatelia v\u0161ak maj\u00fa vo <strong>svojich cenov\u00fdch pl\u00e1noch stanoven\u00fd minim\u00e1lny\/maxim\u00e1lny po\u010det pou\u017e\u00edvate\u013eov <\/strong>, \u010do m\u00f4\u017ee sp\u00f4sobi\u0165 probl\u00e9my pri v\u00fdbere spr\u00e1vneho<strong> <\/strong>pl\u00e1n.<\/p>\n\n\n\n<p>Ak m\u00e1te napr\u00edklad len nieko\u013eko agentov, ale potrebujete funkcie vysokej \u00farovne, mo\u017eno budete musie\u0165 k\u00fapi\u0165 <strong>doplnky<\/strong> alebo <strong>viac licenci\u00ed<\/strong>, ako potrebujete.\nPodobne, ak m\u00e1te ve\u013ea agentov, ale n\u00edzke po\u017eiadavky na funkcie, st\u00e1le m\u00f4\u017eete zosta\u0165 pri drah\u0161om pl\u00e1ne. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#4: <strong>V\u00fdber \u010d\u00edsla<\/strong>:<\/h3>\n\n\n\n<p><strong>Mno\u017estvo<\/strong>, <strong>typ<\/strong> a <strong>geografick\u00e9 umiestnenie<\/strong> \u010d\u00edsel, ktor\u00e9 m\u00f4\u017ee poskytovate\u013e VoIP pon\u00faknu\u0165, do ve\u013ekej miery z\u00e1vis\u00ed od jeho prepojen\u00ed v r\u00e1mci odvetvia vr\u00e1tane <strong>miestnych poskytovate\u013eov<\/strong>, <strong>regula\u010dn\u00fdch org\u00e1nov<\/strong> at\u010f.<br\/><br\/>. Preto je najlep\u0161\u00edm postupom pozrie\u0165 sa nielen na \u010d\u00edsla, ktor\u00e9 chcete prenies\u0165 hne\u010f, ale myslie\u0165 aj na bud\u00facnos\u0165 a zv\u00e1\u017ei\u0165 svoje <strong>pl\u00e1ny na roz\u0161\u00edrenie<\/strong> (medzin\u00e1rodn\u00e9 \u010d\u00edsla) alebo <strong>mo\u017en\u00e9 iniciat\u00edvy (<\/strong><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/what-is-a-toll-free-number-and-how-do-you-get-one\/\">bezplatn\u00e9 \u010d\u00edsla<\/a>).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Presunutie telef\u00f3nneho syst\u00e9mu na cloudov\u00fa telef\u00f3niu<\/h2>\n\n\n\n<p>Presved\u010dili sme v\u00e1s, aby ste vysk\u00fa\u0161ali cloudov\u00fa telef\u00f3niu?\nAk \u00e1no, u\u017e nem\u00f4\u017ee by\u0165 jednoduch\u0161ie za\u010da\u0165.   <\/p>\n\n\n\n<p><strong>Tu je n\u00e1vod, \u010do mus\u00edte urobi\u0165:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Napl\u00e1nujte si hovor s na\u0161\u00edm t\u00edmom odborn\u00edkov<\/strong><\/li>\n\n\n\n<li><strong>Vysvetlite svoje aktu\u00e1lne potreby a \u017eelania<\/strong><\/li>\n\n\n\n<li><strong>Pozrite si softv\u00e9r na vlastnej ko\u017ei v uk\u00e1\u017eke<\/strong><\/li>\n\n\n\n<li><strong>Predlo\u017ei\u0165 v\u0161etky potrebn\u00e9 dokumenty<\/strong><\/li>\n\n\n\n<li><strong>Zozn\u00e1mte sa so syst\u00e9mom v bezplatnej sk\u00fa\u0161obnej verzii<\/strong><\/li>\n\n\n\n<li><strong>Vycvi\u010dte svoj t\u00edm, aby ste sa mohli pusti\u0165 do pr\u00e1ce<\/strong><\/li>\n\n\n\n<li><strong>Za\u010dnite vola\u0165!<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Je to naozaj jednoduch\u00e9.\nTak\u017ee ke\u010f je \u010das ve\u013emi d\u00f4le\u017eit\u00fd, pre\u010do sa nepozrie\u0165, \u010do pre v\u00e1s CloudTalk m\u00f4\u017ee urobi\u0165? <\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel is-style-no-image\" style=\"background-color:#EBEEFF\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Objavte cloudov\u00fa telef\u00f3niu na vlastnej ko\u017ei<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Vysk\u00fa\u0161a\u0165 demo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" style=\"object-position:50% 50%\" data-object-fit=\"cover\" data-object-position=\"50% 50%\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">\u010casto kladen\u00e9 ot\u00e1zky<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong><strong>Je cloudov\u00e1 telef\u00f3nia to ist\u00e9 ako VoIP?<\/strong><\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/www.cloudtalk.io\/cloud-telephony-vs-voip\/\" target=\"_blank\" rel=\"noopener\">Cloudov\u00e1 telef\u00f3nia a hlas cez internet (VoIP<\/a> ) s\u00fa pr\u00edbuzn\u00e9, ale nie \u00faplne rovnak\u00e9.<br \/>\nVoIP sa konkr\u00e9tne vz\u0165ahuje na technol\u00f3giu, ktor\u00e1 umo\u017e\u0148uje hlasov\u00fa komunik\u00e1ciu cez internet namiesto tradi\u010dn\u00fdch telef\u00f3nnych liniek.<br \/>\nPrev\u00e1dza hlas na digit\u00e1lne sign\u00e1ly a pren\u00e1\u0161a ich prostredn\u00edctvom siet\u00ed IP.  <\/p>\n<p>Na druhej strane, cloudov\u00e1 telef\u00f3nia je \u0161ir\u0161\u00ed pojem, ktor\u00fd zah\u0155\u0148a VoIP, ale aj \u010fal\u0161ie slu\u017eby, ako je smerovanie hovorov, automatick\u00e1 obsluha, nahr\u00e1vanie hovorov a syst\u00e9my interakt\u00edvnej hlasovej odozvy (IVR).  <\/p>\n<p>Cloudov\u00e1 telef\u00f3nia v podstate vyu\u017e\u00edva internet (vr\u00e1tane technol\u00f3gie VoIP) na poskytovanie komplexn\u00e9ho bal\u00edka komunika\u010dn\u00fdch slu\u017eieb spravovan\u00fdch prostredn\u00edctvom cloudu, v\u010faka \u010domu je univerz\u00e1lnej\u0161ia a m\u00e1 viac funkci\u00ed ako len VoIP.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong><strong>\u010co je cloudov\u00e9 IVR?<\/strong><\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/www.cloudtalk.io\/blog\/cloud-ivr\/\" target=\"_blank\" rel=\"noopener\">Cloudov\u00e1 slu\u017eba IVR (Interactive Voice Response<\/a> ) je syst\u00e9m telefonick\u00e9ho menu umiestnen\u00fd v cloude, ktor\u00fd komunikuje s volaj\u00facimi, zhroma\u017e\u010fuje inform\u00e1cie a presmerov\u00e1va hovory na pr\u00edslu\u0161n\u00e9ho pr\u00edjemcu.  <\/p>\n<p>Umo\u017e\u0148uje podnikom automatizova\u0165 slu\u017eby z\u00e1kazn\u00edkom a efekt\u00edvne spravova\u0165 hovory bez potreby lok\u00e1lneho hardv\u00e9ru.<br \/>\nVolaj\u00faci komunikuj\u00fa s IVR prostredn\u00edctvom hlasov\u00fdch vstupov alebo vstupov z kl\u00e1vesnice a prech\u00e1dzaj\u00fa s\u00e9riou v\u00fdziev.   <\/p>\n<p>Ke\u010f\u017ee je cloudov\u00fd syst\u00e9m IVR <a href=\"https:\/\/www.cloudtalk.io\/blog\/hosted-ivr\/\" target=\"_blank\" rel=\"noopener\">umiestnen\u00fd v cloude<\/a>, je vysoko \u0161k\u00e1lovate\u013en\u00fd, \u013eahko aktualizovate\u013en\u00fd a m\u00f4\u017ee sa bezprobl\u00e9movo integrova\u0165 s in\u00fdmi cloudov\u00fdmi slu\u017ebami a datab\u00e1zami.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong><strong>Ko\u013eko stoj\u00ed cloudov\u00e1 telef\u00f3nia?<\/strong><\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/staging.cloudtalk.io\/top-cloud-pbx\/\" target=\"_blank\" rel=\"noopener\">N\u00e1klady na cloudov\u00fa telef\u00f3niu<\/a> sa m\u00f4\u017eu v\u00fdrazne l\u00ed\u0161i\u0165 v z\u00e1vislosti od viacer\u00fdch faktorov vr\u00e1tane ve\u013ekosti podniku, po\u017eadovan\u00fdch \u0161pecifick\u00fdch funkci\u00ed, po\u010dtu pou\u017e\u00edvate\u013eov a poskytovate\u013ea slu\u017eieb.  <\/p>\n<p>Vo v\u0161eobecnosti s\u00fa n\u00e1klady \u0161trukt\u00farovan\u00e9 na z\u00e1klade predplatn\u00e9ho s mesa\u010dn\u00fdmi alebo ro\u010dn\u00fdmi poplatkami za pou\u017e\u00edvate\u013ea alebo za linku.<br \/>\nZ\u00e1kladn\u00e9 pl\u00e1ny m\u00f4\u017eu za\u010d\u00edna\u0165 na 10 a\u017e 20 dol\u00e1roch za pou\u017e\u00edvate\u013ea mesa\u010dne, zatia\u013e \u010do pokro\u010dilej\u0161ie pl\u00e1ny s \u010fal\u0161\u00edmi funkciami (napr\u00edklad pokro\u010dil\u00e9 IVR, anal\u00fdza hovorov, integr\u00e1cia CRM) sa m\u00f4\u017eu pohybova\u0165 od 30 do 100 dol\u00e1rov alebo viac za pou\u017e\u00edvate\u013ea mesa\u010dne.   <\/p>\n<p>Okrem toho m\u00f4\u017eu niektor\u00ed poskytovatelia \u00fa\u010dtova\u0165 pr\u00edplatky za pou\u017e\u00edvanie, napr\u00edklad za medzin\u00e1rodn\u00e9 hovory alebo dodato\u010dn\u00e9 \u00falo\u017eisko pre nahr\u00e1vky hovorov.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1715775387450\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong><strong>Ako prejs\u0165 z tradi\u010dnej telef\u00f3nie na cloud?<\/strong><\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Prechod z tradi\u010dn\u00e9ho telefonovania na cloudov\u00e9 telefonovanie zah\u0155\u0148a nieko\u013eko krokov:<\/p>\n<p><strong>1. Pos\u00fadenie potrieb a rozpo\u010dtu:<\/strong> Identifikujte komunika\u010dn\u00e9 potreby va\u0161ej firmy a stanovte rozpo\u010det.<br \/>\nZv\u00e1\u017ete funkcie, ktor\u00e9 po\u017eadujete, napr\u00edklad IVR, smerovanie hovorov, nahr\u00e1vanie hovorov a integr\u00e1ciu CRM. <\/p>\n<p><strong>2. Vyberte si poskytovate\u013ea cloudovej telef\u00f3nie:<\/strong> Vyh\u013eadajte a vyberte renomovan\u00e9ho poskytovate\u013ea cloudovej telef\u00f3nie, ktor\u00fd sp\u013a\u0148a va\u0161e potreby.<br \/>\nPozrite sa na funkcie, ceny, z\u00e1kazn\u00edcku podporu a mo\u017enosti integr\u00e1cie. <\/p>\n<p><strong>3. Napl\u00e1nujte migr\u00e1ciu:<\/strong> Vypracujte migra\u010dn\u00fd pl\u00e1n, ktor\u00fd na\u010drtne kroky prechodu na nov\u00fd syst\u00e9m.<br \/>\nMal by obsahova\u0165 \u010dasov\u00fd pl\u00e1n, rozdelenie zdrojov a strat\u00e9gie riadenia riz\u00edk. <\/p>\n<p><strong>4. Nastavenie a konfigur\u00e1cia:<\/strong> Pri nastavovan\u00ed a konfigur\u00e1cii syst\u00e9mu cloudovej telef\u00f3nie spolupracujte so svoj\u00edm poskytovate\u013eom.<br \/>\nTo m\u00f4\u017ee zah\u0155\u0148a\u0165 prenos existuj\u00facich telef\u00f3nnych \u010d\u00edsel, konfigur\u00e1ciu menu IVR a nastavenie pou\u017e\u00edvate\u013esk\u00fdch \u00fa\u010dtov a opr\u00e1vnen\u00ed. <\/p>\n<p><strong>5. \u0160kolenie zamestnancov:<\/strong> Uistite sa, \u017ee va\u0161i zamestnanci s\u00fa vy\u0161kolen\u00ed, ako pou\u017e\u00edva\u0165 nov\u00fd syst\u00e9m.<br \/>\nTo m\u00f4\u017ee zah\u0155\u0148a\u0165 \u0161kolenia, pou\u017e\u00edvate\u013esk\u00e9 pr\u00edru\u010dky a priebe\u017en\u00fa podporu. <\/p>\n<p><strong>6. Otestujte syst\u00e9m:<\/strong> Vykonajte d\u00f4kladn\u00e9 testovanie, aby ste sa uistili, \u017ee v\u0161etky funkcie funguj\u00fa pod\u013ea o\u010dak\u00e1vania.<br \/>\nTo zah\u0155\u0148a uskuto\u010dnenie testovac\u00edch hovorov, kontrolu kvality hovorov a overenie spr\u00e1vneho fungovania IVR a \u010fal\u0161\u00edch funkci\u00ed. <\/p>\n<p><strong>8. Prejs\u0165 na \u017eiv\u00e9 vysielanie:<\/strong> Po dokon\u010den\u00ed testovania a spokojnosti s nastaven\u00edm m\u00f4\u017eete nov\u00fd syst\u00e9m spusti\u0165.<br \/>\nPozorne sledujte prechod a rie\u0161te v\u0161etky probl\u00e9my, ktor\u00e9 sa m\u00f4\u017eu vyskytn\u00fa\u0165. <\/p>\n<p><strong>9. Priebe\u017en\u00e1 podpora a optimaliz\u00e1cia:<\/strong> Po migr\u00e1cii pokra\u010dujte v poskytovan\u00ed podpory pou\u017e\u00edvate\u013eom a optimaliz\u00e1cii syst\u00e9mu na z\u00e1klade sp\u00e4tnej v\u00e4zby a vyv\u00edjaj\u00facich sa obchodn\u00fdch potrieb.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1718888410128\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Ako \u010dasto by sa malo vykon\u00e1va\u0165 progn\u00f3zovanie call centra?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Progn\u00f3zy call centra by sa mali vykon\u00e1va\u0165 pravidelne, zvy\u010dajne na dennej, t\u00fd\u017edennej a mesa\u010dnej b\u00e1ze.<br \/>\nDenn\u00e9 progn\u00f3zy pom\u00e1haj\u00fa riadi\u0165 okam\u017eit\u00e9 person\u00e1lne potreby, zatia\u013e \u010do t\u00fd\u017edenn\u00e9 a mesa\u010dn\u00e9 progn\u00f3zy s\u00fa u\u017eito\u010dn\u00e9 na dlhodobej\u0161ie pl\u00e1novanie a anal\u00fdzu trendov.   <\/p>\n<p>Neust\u00e1le <a href=\"https:\/\/staging.cloudtalk.io\/sk\/blog\/monitorovanie-call-centra-7-postupov-vyhod-a-nastrojov\/\" data-type=\"link\" data-id=\"https:\/\/staging.cloudtalk.io\/blog\/call-center-monitoring-7-best-practices-for-call-center-managers\/\" target=\"_blank\" rel=\"noopener\">monitorovanie<\/a> a aktualiz\u00e1cia progn\u00f3z zabezpe\u010duje ich presnos\u0165 a relevantnos\u0165.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1718888424528\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Ako zv\u00fd\u0161i\u0165 presnos\u0165 predpovede call centra<\/strong>?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Ak chcete zv\u00fd\u0161i\u0165 presnos\u0165 predpoved\u00ed, pou\u017e\u00edvajte kvalitn\u00e9 a komplexn\u00e9 historick\u00e9 \u00fadaje a pravidelne aktualizujte svoje modely o najnov\u0161ie inform\u00e1cie.<br \/>\nZahr\u0148te extern\u00e9 faktory, ako s\u00fa marketingov\u00e9 kampane a sviatky, a pou\u017eite pokro\u010dil\u00e9 analytick\u00e9 met\u00f3dy a techniky strojov\u00e9ho u\u010denia.   <\/p>\n<p>Pravidelne overujte svoje modely pomocou sp\u00e4tn\u00e9ho testovania a kr\u00ed\u017eov\u00e9ho overovania a z\u00edskavajte podnety od prev\u00e1dzkov\u00fdch t\u00edmov, aby ste z\u00edskali kvalitat\u00edvne poznatky.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Viac ako 87 % za\u010d\u00ednaj\u00facich podnikov pou\u017e\u00edva na telefonovanie a posielanie spr\u00e1v cloudov\u00fa telef\u00f3niu. Ke\u010f\u017ee t\u00fato technol\u00f3giu zav\u00e1dza \u010doraz viac&#8230;<\/p>\n","protected":false},"author":85,"featured_media":222294,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[673],"tags":[],"class_list":["post-231216","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-centrum"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/231216","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/users\/85"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/comments?post=231216"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/231216\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media\/222294"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media?parent=231216"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/categories?post=231216"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/tags?post=231216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}