{"id":229376,"date":"2024-07-22T12:18:34","date_gmt":"2024-07-22T10:18:34","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/konecne-porovnanie-rieseni-call-centra-pre-rok-2024\/"},"modified":"2025-03-06T14:35:40","modified_gmt":"2025-03-06T12:35:40","slug":"konecne-porovnanie-rieseni-call-centra-pre-rok-2024","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/konecne-porovnanie-rieseni-call-centra-pre-rok-2024\/","title":{"rendered":"Kone\u010dn\u00e9 porovnanie rie\u0161en\u00ed call centra pre rok 2026"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">Ultimate Call Center<br\/>Porovnanie rie\u0161en\u00ed pre  2025<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\" style=\"border-radius:3px\">KONTAKTUJTE PREDAJ<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\" style=\"border-radius:3px\">VYSK\u00da\u0160A\u0164 ZDARMA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/Mastering-Outbound-Calling_-Strategies-Unveiled-1024x576.png\" alt=\"\" class=\"wp-image-201482\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/Mastering-Outbound-Calling_-Strategies-Unveiled-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/Mastering-Outbound-Calling_-Strategies-Unveiled-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/Mastering-Outbound-Calling_-Strategies-Unveiled-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/Mastering-Outbound-Calling_-Strategies-Unveiled-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/Mastering-Outbound-Calling_-Strategies-Unveiled-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/Mastering-Outbound-Calling_-Strategies-Unveiled-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/Mastering-Outbound-Calling_-Strategies-Unveiled-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/Mastering-Outbound-Calling_-Strategies-Unveiled-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/Mastering-Outbound-Calling_-Strategies-Unveiled-88x50.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/Mastering-Outbound-Calling_-Strategies-Unveiled.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-medium-font-size\">V 2025 je softv\u00e9r call centra d\u00f4le\u017eitou s\u00fa\u010das\u0165ou technickej v\u00fdbavy ka\u017edej firmy. Bu\u010f ste najlep\u0161\u00ed vo vytv\u00e1ran\u00ed v\u00fdnimo\u010dn\u00fdch sk\u00fasenost\u00ed s prich\u00e1dzaj\u00facimi a odch\u00e1dzaj\u00facimi z\u00e1kazn\u00edkmi, alebo ste ostatn\u00ed. Objavte viac ako 40 najlep\u0161\u00edch rie\u0161en\u00ed call centra na s\u00fa\u010dasnom trhu a n\u00e1jdite to, ktor\u00e9 potrebujete na dosiahnutie \u00faspechu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 poznatky:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Faktory pre v\u00fdber najlep\u0161ieho softv\u00e9ru call centra<\/strong>: K\u013e\u00fa\u010dov\u00e9 faktory zah\u0155\u0148aj\u00fa typ rie\u0161enia call centra, konkr\u00e9tne pr\u00edpady pou\u017eitia a rovnov\u00e1hu medzi po\u010dtom pou\u017e\u00edvate\u013eov a po\u017eadovan\u00fdmi funkciami, aby sa zabezpe\u010dila n\u00e1kladov\u00e1 efekt\u00edvnos\u0165 a \u00fa\u010dinnos\u0165.<\/li>\n\n\n\n<li><strong>V\u00fdber medzi lok\u00e1lnymi a cloudov\u00fdmi rie\u0161eniami<\/strong>: Na mieste pon\u00faka softv\u00e9r call centra pln\u00fa kontrolu a prisp\u00f4sobenie, ale je spojen\u00fd so zna\u010dn\u00fdmi po\u010diato\u010dn\u00fdmi n\u00e1kladmi a je obmedzen\u00fd na jedno miesto. Cloudov\u00e9 rie\u0161enia poskytuj\u00fa \u0161k\u00e1lovate\u013enos\u0165, r\u00fdchlu implement\u00e1ciu a vzdialen\u00fa dostupnos\u0165, ale z\u00e1visia od pripojenia na internet a m\u00f4\u017eu by\u0165 spojen\u00e9 s predplatn\u00fdm.<\/li>\n\n\n\n<li><strong>Rozhodovanie o pr\u00edchodov\u00fdch a odchodov\u00fdch rie\u0161eniach<\/strong>: Softv\u00e9r call centra pre prich\u00e1dzaj\u00face hovory sa zameriava na slu\u017eby z\u00e1kazn\u00edkom s funkciami, ako je inteligentn\u00e9 smerovanie hovorov a nepretr\u017eit\u00e1 dostupnos\u0165. Odch\u00e1dzaj\u00faci softv\u00e9r je zameran\u00fd na predaj, obsahuje automatiz\u00e1ciu vyt\u00e1\u010dania a sledovanie produktivity, ale ch\u00fdbaj\u00fa mu mo\u017enosti nepretr\u017eit\u00e9ho servisu.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\">Ak\u00e9 typy rie\u0161en\u00ed call centra<br\/>M\u00f4\u017eete si vybra\u0165?<\/h2>\n\n\n\n<p>Softv\u00e9rov\u00e9 rie\u0161enia call centra nie s\u00fa v\u0161etky rovnak\u00e9. M\u00f4\u017eu sa v\u00fdrazne l\u00ed\u0161i\u0165 na z\u00e1klade svojej <strong>z\u00e1kladnej technol\u00f3gie <\/strong>a <strong>zam\u00fd\u0161\u013ean\u00e9ho pr\u00edpadu pou\u017eitia<\/strong>. Ak chcete vo svojej firme vyzdvihn\u00fa\u0165 to najlep\u0161ie, mus\u00edte vedie\u0165, ak\u00fd typ call centra h\u013ead\u00e1te. Tu je ich preh\u013ead.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\"><strong>On-Premise vs. Cloudov\u00fd syst\u00e9m call centra<\/strong><\/h3>\n\n\n\n<p>Pri v\u00fdbere medzi rie\u0161eniami volania bude va\u0161\u00edm prv\u00fdm d\u00f4le\u017eit\u00fdm rozhodnut\u00edm, \u010di <strong>ho<\/strong> budete <strong>hosti\u0165 na svojich serveroch<\/strong> alebo <strong>prenesiete zodpovednos\u0165 na poskytovate\u013ea SaaS<\/strong>. Preto sa budete pozera\u0165 na:<\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"On-Premise\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left\"><strong>On-Premise<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Cloud-Based\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left has-deep-blue-sky-color has-text-color has-link-color wp-elements-6fa2a5fb79a732ab92ab8193ef9fcf64\"><strong>Cloudov\u00e9 slu\u017eby<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\"><strong>Popis<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Softv\u00e9r call centra fyzicky nain\u0161talovan\u00fd v priestoroch spolo\u010dnosti s vyu\u017eit\u00edm existuj\u00facej infra\u0161trukt\u00fary vr\u00e1tane k\u00e1blov, serverov a \u010fal\u0161\u00edch.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Softv\u00e9r call centra, ktor\u00e9ho hostite\u013eom, spr\u00e1vcom a \u00fadr\u017eb\u00e1rom je tretia strana; pr\u00edstupn\u00fd kedyko\u013evek, kdeko\u013evek a z ak\u00e9hoko\u013evek inteligentn\u00e9ho zariadenia.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\"><strong>V\u00fdhody<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">+ \u00dapln\u00e9 ovl\u00e1danie a prisp\u00f4sobenie<br\/>+ Vy\u0161\u0161ia bezpe\u010dnos\u0165 online<br\/>+ Ni\u017e\u0161ie dlhodob\u00e9 n\u00e1klady<br\/>+ Vyu\u017e\u00edva existuj\u00facu infra\u0161trukt\u00faru<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">+ \u013dahko \u0161k\u00e1lovate\u013en\u00e9<br\/>+ n\u00e1kladovo efekt\u00edvne<br\/>+ Vhodn\u00e9 na dia\u013eku<br\/>+ R\u00fdchla implement\u00e1cia<br\/>+ Automatick\u00e9 aktualiz\u00e1cie<br\/>+ Obnova po hav\u00e1rii<br\/>+ Geografick\u00e1 flexibilita<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\"><strong>Negat\u00edva<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">&#8211; Obmedzen\u00e1 flexibilita<br\/>&#8211; N\u00e1chylnos\u0165 na lok\u00e1lne \u00fatoky<br\/>&#8211; Podstatn\u00e9 po\u010diato\u010dn\u00e9 n\u00e1klady<br\/>&#8211; Obmedzen\u00e9 na jedno miesto<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">&#8211; Obmedzen\u00e1 kontrola<br\/>&#8211; Z\u00e1vislos\u0165 na internete<br\/>&#8211; Obavy t\u00fdkaj\u00face sa \u00fadajov online<br\/>&#8211; N\u00e1klady na predplatn\u00e9<br\/>&#8211; Obmedzen\u00e1 vlastn\u00e1 integr\u00e1cia<br\/>&#8211; Potenci\u00e1lne uzamknutie predajcu<br\/>&#8211; Obmedzen\u00fd pr\u00edstup offline<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\"><strong>Pr\u00edpad pou\u017eitia<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Miestna spolo\u010dnos\u0165 ve\u013ekosti podniku s fyzick\u00fdm s\u00eddlom call centra.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Vzdialen\u00e1 spolo\u010dnos\u0165 akejko\u013evek ve\u013ekosti so z\u00e1kazn\u00edkmi na celom svete.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Rie\u0161enie centra prich\u00e1dzaj\u00facich a odch\u00e1dzaj\u00facich hovorov<\/h3>\n\n\n\n<p>\u010eal\u0161ia vec, ktor\u00fa je potrebn\u00e9 zv\u00e1\u017ei\u0165 pri v\u00fdbere <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/call-centrovy-softver-pre-podporu-a-obchody\/\">softv\u00e9ru call centra<\/a>, je, na \u010do sa bude pou\u017e\u00edva\u0165. Chcete <strong>poskytova\u0165 v\u00fdnimo\u010dn\u00e9 slu\u017eby z\u00e1kazn\u00edkom, ktor\u00ed k v\u00e1m prich\u00e1dzaj\u00fa <\/strong>, alebo <strong>zvy\u0161ova\u0165 pr\u00edjmy vytv\u00e1ran\u00edm presved\u010div\u00fdch predajn\u00fdch sk\u00fasenost\u00ed<\/strong>? Na z\u00e1klade toho sa budete pozera\u0165 na:<\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Inbound\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left\"><strong>Prich\u00e1dzaj\u00face<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Outbound\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left has-deep-blue-sky-color has-text-color has-link-color wp-elements-77bb224d26ae1273d28a353b93091f6b\"><strong>Odch\u00e1dzaj\u00faci<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\"><strong>Popis<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Softv\u00e9r call centra navrhnut\u00fd pre vynikaj\u00face slu\u017eby z\u00e1kazn\u00edkom s n\u00e1strojmi a integr\u00e1ciami na prepojenie pou\u017e\u00edvate\u013eov s najlep\u0161\u00edmi agentmi pre dan\u00fa pr\u00e1cu.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Softv\u00e9r call centra navrhnut\u00fd na kontaktovanie \u010do najv\u00e4\u010d\u0161ieho po\u010dtu potenci\u00e1lnych z\u00e1kazn\u00edkov na celom svete s funkciami a integr\u00e1ciami na podporu predaja.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\"><strong>V\u00fdhody<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">+ Inteligentn\u00e9 smerovanie hovorov<br\/>+ Znalostn\u00e1 datab\u00e1za<br\/>+ Dostupnos\u0165 24\/7<br\/>+ Slu\u017eba vyu\u017e\u00edvaj\u00faca umel\u00fa inteligenciu<br\/>+ Rie\u0161enia na svojpomoc<br\/>+ Omnichannel Experience<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">+ Automatiz\u00e1cia vyt\u00e1\u010dania<br\/>+ Zjednodu\u0161en\u00e9 pracovn\u00e9 postupy<br\/>+ Kontrola nad na\u010dasovan\u00edm hovorov<br\/>+ Skryt\u00e1 spolupr\u00e1ca<br\/>+ R\u00fdchlej\u0161\u00ed predaj<br\/>+ Sledovanie produktivity<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\"><strong>Negat\u00edva<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">&#8211; Obmedzen\u00e1 proaktivita<br\/>&#8211; Obmedzen\u00e9 mo\u017enosti predaja<br\/>&#8211; \u017diadna automatiz\u00e1cia vyt\u00e1\u010dania<br\/>&#8211; \u017diadna kontrola nad na\u010dasovan\u00edm hovorov<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">&#8211; \u017diadna slu\u017eba 24\/7<br\/>&#8211; Obmedzen\u00e1 automatiz\u00e1cia AI<br\/>&#8211; Obmedzen\u00e9 na dosah<br\/>&#8211; Person\u00e1lne po\u017eiadavky<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\"><strong>Pr\u00edpad pou\u017eitia<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Z\u00e1kazn\u00edcky servis a podpora, centrum technickej pomoci, slu\u017eby elektronick\u00e9ho obchodu, zdravotn\u00edctvo, \u0161t\u00e1tna spr\u00e1va at\u010f.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Online predaj, slu\u017eby SaaS, elektronick\u00fd obchod, automobilov\u00fd priemysel, cestovn\u00fd ruch at\u010f.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\"><a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/call-centrovy-softver-pre-prichadzajuce-hovory-softver-pre-kontaktne-centra\/\"><strong>Dozvedie\u0165 sa viac<\/strong><\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\"><a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/softver-pre-outbound-call-centra\/\"><strong>Dozvedie\u0165 sa viac<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\">Ako si vybra\u0165 najlep\u0161\u00ed softv\u00e9r call centra?<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Faktory, ktor\u00e9 treba zv\u00e1\u017ei\u0165<\/h3>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">#1 Typ call centra:<\/h4>\n\n\n\n<p>Ako bolo uveden\u00e9 v predch\u00e1dzaj\u00facich \u010dastiach, typ softv\u00e9ru call centra, ktor\u00fd si vyberiete, m\u00f4\u017ee ve\u013ea zmeni\u0165. Okrem <strong>funkci\u00ed a integr\u00e1ci\u00ed <\/strong>ovplyv\u0148uje typ rie\u0161enia aj <strong>\u010das nasadenia <\/strong>a <strong>cenu<\/strong>.<br\/><br\/>Napr\u00edklad <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/call-centrovy-softver-pre-podporu-a-obchody\/\">softv\u00e9r zalo\u017een\u00fd na cloude,<\/a> ako je CloudTalk, m\u00f4\u017eete sprev\u00e1dzkova\u0165 za nieko\u013eko dn\u00ed len za <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/ceny-softveru-call-centra-kolko-bude-stat-v-roku-2024\/\"><strong>25 USD na pou\u017e\u00edvate\u013ea\/mesiac<\/strong><\/a>.<br\/><br\/>Priame rie\u0161enie m\u00f4\u017ee st\u00e1\u0165 <strong> 500 a\u017e 2 000 USD<\/strong> za softv\u00e9r, <strong> 20 000 a\u017e 500 000<\/strong> USD za hardv\u00e9r a <strong> 25 000 USD<\/strong> za in\u0161tal\u00e1ciu, pri\u010dom implement\u00e1cia m\u00f4\u017ee trva\u0165 viac ako mesiac.<br\/><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">#2 Pr\u00edpad pou\u017eitia:<\/h4>\n\n\n\n<p>R\u00f4zni poskytovatelia sa \u0161pecializuj\u00fa na r\u00f4zne rie\u0161enia pod\u013ea <strong>ve\u013ekosti podniku<\/strong> alebo <strong>konkr\u00e9tnych pr\u00edpadov pou\u017eitia<\/strong>. Napr\u00edklad rie\u0161enie zameran\u00e9 na <strong>z\u00e1kazn\u00edcku podporu mal\u00fdch a stredn\u00fdch podnikov <\/strong>bude pravdepodobne lacnej\u0161ie, ale bude ma\u0165 menej funkci\u00ed a medzin\u00e1rodn\u00fdch \u010d\u00edsel.<br\/><br\/>Na druhej strane, poskytovate\u013e, ktor\u00fd pred\u00e1va slu\u017eby predov\u0161etk\u00fdm pre <strong>odch\u00e1dzaj\u00face call centr\u00e1 podnikovej ve\u013ekosti<\/strong>, bude ove\u013ea drah\u0161\u00ed, ale pon\u00fakne mno\u017estvo funkci\u00ed, integr\u00e1ci\u00ed, medzin\u00e1rodn\u00fdch \u010d\u00edsel a vysok\u00fa kvalitu hovorov.<br\/><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">#3 Pou\u017e\u00edvatelia<strong> <\/strong>a<strong> <\/strong>Funkcie<strong>:<\/strong><\/h4>\n\n\n\n<p>Po\u010det agentov, ktor\u00fdch prij\u00edmate, prirodzene <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/ceny-softveru-call-centra-kolko-bude-stat-v-roku-2024\/\">ovplyv\u0148uje <strong>cenu <\/strong>v\u00e1\u0161ho rie\u0161enia<\/a>. Mnoh\u00ed poskytovatelia v\u0161ak maj\u00fa vo <strong>svojich cenov\u00fdch pl\u00e1noch stanoven\u00fd minim\u00e1lny\/maxim\u00e1lny po\u010det pou\u017e\u00edvate\u013eov <\/strong>, \u010do m\u00f4\u017ee sp\u00f4sobi\u0165 probl\u00e9my pri v\u00fdbere spr\u00e1vneho<strong> <\/strong>pl\u00e1n.<br\/>Ak m\u00e1te napr\u00edklad len nieko\u013eko agentov, ale potrebujete funkcie vysokej \u00farovne, mo\u017eno budete musie\u0165 k\u00fapi\u0165 <strong>doplnky<\/strong> alebo <strong>viac licenci\u00ed<\/strong>, ako potrebujete. Podobne, ak m\u00e1te ve\u013ea agentov, ale n\u00edzke po\u017eiadavky na funkcie, st\u00e1le m\u00f4\u017eete ma\u0165 drah\u0161\u00ed pl\u00e1n.<\/p>\n\n\n\n<p>V\u00fdber rie\u0161enia call centra, ktor\u00e9 je v s\u00falade s cie\u013emi va\u0161ej spolo\u010dnosti, je rozhoduj\u00faci pre z\u00edskanie \u010do najv\u00e4\u010d\u0161ieho zisku za va\u0161e peniaze. \u010ci u\u017e chcete <strong>vst\u00fapi\u0165 na nov\u00e9 trhy<\/strong>, <strong>zv\u00fd\u0161i\u0165 pr\u00edjmy<\/strong>, <strong>zv\u00fd\u0161i\u0165 spokojnos\u0165 z\u00e1kazn\u00edkov<\/strong> alebo <strong>zv\u00fd\u0161i\u0165 ich lojalitu<\/strong>, mus\u00edte si by\u0165 ist\u00ed, \u017ee softv\u00e9r dok\u00e1\u017ee splni\u0165 v\u0161etky va\u0161e potreby.<\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel is-style-image-left\" style=\"background-color:#F8F5FF\"><div class=\"cta-simple-panel-inner\">\n<figure class=\"wp-block-image size-large is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"394\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/alternative-pages-illustration2.svg\" alt=\"\" class=\"wp-image-201198\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-left\">Objavte viac  <\/p>\n\n\n\n<p>Typy call centier<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/blog\/types-of-call-centers\/\">Zisti\u0165 viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">43 najlep\u0161\u00edch rie\u0161en\u00ed call centra pre  2025<\/h2>\n\n\n\n<p>Teraz, ke\u010f u\u017e viete, na \u010do sa zamera\u0165, presk\u00famajme najlep\u0161ie rie\u0161enia call centra, ktor\u00e9 s\u00fa dnes na trhu. Poskytneme v\u00e1m v\u0161eobecn\u00fd <strong>preh\u013ead<\/strong> a presk\u00famame <strong>v\u00fdhody<\/strong>, <strong>funkcie<\/strong> a <strong>ceny<\/strong>. Poskytneme v\u00e1m aj najlep\u0161\u00ed mo\u017en\u00fd <strong>pr\u00edpad pou\u017eitia<\/strong>, aby sme v\u00e1m u\u013eah\u010dili v\u00fdber.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">1. CloudTalk<\/h3>\n\n\n\n<p>CloudTalk je cloudov\u00e9 call centrum a firemn\u00fd telef\u00f3nny syst\u00e9m vytvoren\u00fd na maximaliz\u00e1ciu va\u0161ej z\u00e1kazn\u00edckej podpory vo v\u0161etk\u00fdch kan\u00e1loch. Sta\u010d\u00ed si vybra\u0165 \u010d\u00edslo pre jednu z <strong>podporovan\u00fdch kraj\u00edn160+<\/strong> a m\u00f4\u017eete okam\u017eite za\u010da\u0165 optimalizova\u0165 svoje pracovn\u00e9 postupy pomocou pokro\u010dil\u00fdch funkci\u00ed vr\u00e1tane <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/co-je-interaktivna-hlasova-odozva-ivrvyhody-a-nastavenie\/\">IVR<\/a>, funkci\u00ed <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/softver-na-volanie-kliknutim\/\">click-to-call<\/a>, <a    href=\"https:\/\/test-staging.cloudtalk.io\/?page_id=296734\">power dialers<\/a> a \u010fal\u0161\u00edch! CloudTalk podporuje aj <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/integrovany-softver-pre-call-centra\/\">viac ako 35 \u010fal\u0161\u00edch v\u00fdkonn\u00fdch integr\u00e1ci\u00ed pre<\/a> helpdesk, e-commerce a syst\u00e9my CRM vr\u00e1tane HubSpot a Zendesk.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vysokokvalitn\u00e9 hovory so zaru\u010denou latenciou a minim\u00e1lnym chven\u00edm<\/li>\n\n\n\n<li>Hladk\u00fd priebeh pr\u00e1ce s na\u0161imi inteligentn\u00fdmi n\u00e1strojmi na smerovanie hovorov<\/li>\n\n\n\n<li>Funkcia sp\u00e4tn\u00e9ho volania, ktor\u00e1 op\u00e4tovne vyto\u010d\u00ed \u010d\u00edslo, k\u00fdm sa nespoj\u00ed s agentom<\/li>\n\n\n\n<li>presmerovanie hovorov po\u010das ru\u0161n\u00fdch hod\u00edn alebo mimo kancel\u00e1rie<\/li>\n\n\n\n<li>Funkcia maskovania hovorov zachov\u00e1va s\u00fakromie v\u00e1\u0161ho osobn\u00e9ho \u010d\u00edsla<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba slu\u017ebe CloudTalk?<\/h4>\n\n\n\n<p>Pod\u013ea niektor\u00fdch pou\u017e\u00edvate\u013eov potreboval CloudTalk Analytics osvie\u017eenie, nie\u010do, \u010do by pou\u017e\u00edvate\u013eom umo\u017enilo hlb\u0161\u00ed poh\u013ead na \u00fadaje, ktor\u00e9 poh\u00e1\u0148aj\u00fa ich podnikanie vpred.  <\/p>\n\n\n\n<p>Odpovedali sme na v\u00fdzvu a ned\u00e1vno sme uviedli na trh<a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/analytika\/\"> Analytics 2<\/a>.0, nov\u00fd v\u00fdkonn\u00fd r\u00e1mec na vizualiz\u00e1ciu \u00fadajov, ktor\u00fd pou\u017e\u00edvate\u013eom poskytuje podrobn\u00e9 preh\u013eady o ka\u017edodennej \u010dinnosti ich call centra. Identifikujte probl\u00e9mov\u00e9 oblasti a aplikujte rie\u0161enia zalo\u017een\u00e9 na \u00fadajoch r\u00fdchlej\u0161ie, ako ste si kedy mysleli.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\" style=\"border-radius:3px\">KONTAKTUJTE PREDAJ<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>CloudTalk je ide\u00e1lny telef\u00f3nny syst\u00e9m pre stredne ve\u013ek\u00e9 spolo\u010dnosti, ktor\u00e9 chc\u00fa r\u00e1s\u0165. Zvy\u010dajne sa pou\u017e\u00edva v predaji pre odch\u00e1dzaj\u00face hovory a v z\u00e1kazn\u00edckom servise pre prich\u00e1dzaj\u00face hovory.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"446\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-1024x446.png\" alt=\"\" class=\"wp-image-204368\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-1024x446.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-300x131.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-768x335.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-1536x669.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-2048x893.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-1920x837.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-1320x575.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-760x331.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-424x185.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-200x87.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/ct_pricing_2024-1-88x38.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">2. <strong>AirCall<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/top-10-alternativy-aircall-porovnanie-a-ceny-2024\/\">Aircall<\/a> je pokro\u010dil\u00e9 rie\u0161enie na volanie, ktor\u00e9 pou\u017e\u00edva viac ako 15 000 klientov. Je navrhnut\u00fd tak, aby ur\u00fdchlil predajn\u00e9 procesy, zlep\u0161il komunik\u00e1ciu s potenci\u00e1lnymi z\u00e1kazn\u00edkmi a uzavrel viac obchodov. M\u00f4\u017eete automaticky vyt\u00e1\u010da\u0165 viacero potenci\u00e1lnych z\u00e1kazn\u00edkov v rade za sebou a priamo v rozhran\u00ed telef\u00f3nu vypisova\u0165 d\u00f4le\u017eit\u00e9 kontaktn\u00e9 inform\u00e1cie.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody slu\u017eby Aircall<\/h4>\n\n\n\n<p>Spolo\u010dnos\u0165 Aircall vynik\u00e1 v oblasti automatiz\u00e1cie. Poskytovate\u013e pon\u00faka aj mno\u017estvo u\u017eito\u010dn\u00fdch integr\u00e1ci\u00ed vr\u00e1tane Intercom, Pipedrive a Zapier. Okrem toho pon\u00faka pokro\u010dil\u00e9 automatiza\u010dn\u00e9 n\u00e1stroje, pou\u017e\u00edvate\u013esky pr\u00edvetiv\u00e9 aplik\u00e1cie a spo\u013eahliv\u00fa z\u00e1kazn\u00edcku podporu.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Automatick\u00e1 distrib\u00facia hovorov<\/li>\n\n\n\n<li>Monitorovanie hovorov<\/li>\n\n\n\n<li>Prenos hovorov<\/li>\n\n\n\n<li>Nahr\u00e1vanie hovorov <\/li>\n\n\n\n<li>Smerovanie hovorov<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba slu\u017ebe Aircall?<\/h4>\n\n\n\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/top-10-alternativy-aircall-porovnanie-a-ceny-2024\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/aircall-alternative\/\">Slu\u017ebe Aircall<\/a> ch\u00fdbaj\u00fa niektor\u00e9 z\u00e1kladn\u00e9 funkcie videohovorov. Mo\u017enosti hostovania webin\u00e1rov a zdie\u013eania obrazovky s\u00fa na tejto <a    href=\"https:\/\/test-staging.cloudtalk.io\/blog\/the-6-best-voip-platforms-to-test\/\">platforme<\/a> zna\u010dne obmedzen\u00e9, \u010do m\u00f4\u017ee vies\u0165 k zna\u010dnej frustr\u00e1cii pou\u017e\u00edvate\u013eov.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Aircall je softv\u00e9r na telefonovanie ur\u010den\u00fd predov\u0161etk\u00fdm pre mal\u00e9 podniky, ktor\u00e9 denne vyu\u017e\u00edvaj\u00fa telef\u00f3n na predaj a podporu, ale ur\u010dite nie v\u0161etky. Zamyslite sa nad t\u00fdm, ako \u010dasto v\u00e1\u0161 t\u00edm pou\u017e\u00edva inteligentn\u00e9 \u010d\u00edseln\u00edky. Ak s\u00fa hlavnou s\u00fa\u010das\u0165ou va\u0161ej ka\u017edodennej pr\u00e1ce, mo\u017eno by ste sa mali poobzera\u0165 po in\u00fdch.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/UJlysRQYTgOY0s2y0OvqCVSwXLRuSUDJu4ibYjnnIw8BY_bZPRZbowNyq8HohWB29FhFFefNktqBf1yerwQyRwMmW_H69HU5fXyJM2pndejbi-m6FlC-9WgHJyttEvoqKRhAchIFOmZqxiOwWKPZDIU\" alt=\"\"\/><\/figure>\n\n\n\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/blog\/how-to-start-a-virtual-call-center\/\">Nastavenie softv\u00e9ru call centra<\/a> zah\u0155\u0148a v\u00fdber vhodn\u00e9ho rie\u0161enia, in\u0161tal\u00e1ciu softv\u00e9ru, konfigur\u00e1ciu nastaven\u00ed, integr\u00e1ciu s existuj\u00facimi syst\u00e9mami, ako je CRM, \u0161kolenie zamestnancov a priebe\u017en\u00e9 monitorovanie optimaliz\u00e1cie.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">3. <strong>P\u00e4\u01659<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Five9 je cloudov\u00e9 rie\u0161enie kontaktn\u00e9ho centra, ktor\u00e9 pon\u00faka cel\u00fd rad funkci\u00ed pre z\u00e1kazn\u00edcke slu\u017eby a predajn\u00e9 t\u00edmy. Patr\u00ed medzi ne multikan\u00e1lov\u00e1 podpora, optimaliz\u00e1cia pracovnej sily, reporting a analytika a \u010fal\u0161ie.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody Five9<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pon\u00faka komplexn\u00e9 rie\u0161enie cloudov\u00e9ho kontaktn\u00e9ho centra.<\/li>\n\n\n\n<li>Viackan\u00e1lov\u00e1 podpora pre bezprobl\u00e9mov\u00fa z\u00e1kazn\u00edcku sk\u00fasenos\u0165.<\/li>\n\n\n\n<li>Pokro\u010dil\u00e9 funkcie optimaliz\u00e1cie pracovnej sily na zv\u00fd\u0161enie produktivity agentov.<\/li>\n\n\n\n<li>Robustn\u00e9 mo\u017enosti reportovania a anal\u00fdzy.<\/li>\n\n\n\n<li>Jednoduch\u00e1 integr\u00e1cia s in\u00fdm softv\u00e9rom.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Viackan\u00e1lov\u00e1 podpora: Umo\u017e\u0148uje interakciu cez v\u0161etky kan\u00e1ly.<\/li>\n\n\n\n<li>Optimaliz\u00e1cia pracovnej sily: Zvy\u0161uje produktivitu a anga\u017eovanos\u0165 agentov.<\/li>\n\n\n\n<li>Vykazovanie a anal\u00fdza: Poskytuje inform\u00e1cie na zlep\u0161enie v\u00fdkonnosti.<\/li>\n\n\n\n<li>Integr\u00e1cie: Jednoduch\u00e9 prepojenie s in\u00fdm softv\u00e9rom.<\/li>\n\n\n\n<li>Rie\u0161enie &#8222;v\u0161etko v jednom&#8220;: Pon\u00faka komplexn\u00e9 rie\u0161enie cloudov\u00e9ho kontaktn\u00e9ho centra.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba spolo\u010dnosti Five9?<\/h4>\n\n\n\n<p>Ceny spolo\u010dnosti Five9 m\u00f4\u017eu by\u0165 v porovnan\u00ed s niektor\u00fdmi in\u00fdmi rie\u0161eniami kontaktn\u00fdch centier na trhu vy\u0161\u0161ie, \u010do m\u00f4\u017ee by\u0165 pre niektor\u00e9 podniky menej atrakt\u00edvne. Okrem toho niektor\u00ed pou\u017e\u00edvatelia hl\u00e1sili probl\u00e9my s kvalitou hovorov na tejto platforme.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/najlepsia-alternativa-a-konkurent-five9-v-roku-2024\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/five9-alternative\/\">Five9<\/a> je vhodn\u00fd pre stredne ve\u013ek\u00e9 a ve\u013ek\u00e9 podniky, ktor\u00e9 potrebuj\u00fa komplexn\u00e9 cloudov\u00e9 rie\u0161enie kontaktn\u00e9ho centra s podporou v\u0161etk\u00fdch kan\u00e1lov, pokro\u010dil\u00fdmi funkciami optimaliz\u00e1cie pracovnej sily a robustn\u00fdmi mo\u017enos\u0165ami reportovania a anal\u00fdzy.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/T68S8WbZsbMgld9z5ORNRg4Wgz2Z-L3-q2GFlz2Ls_-Ti72zoaW5dLUTOLOBvWXrZ2Ka9p8lVFRjrB4TPQPt4i3edcH3TYrurKnYAD_ThTldP6uU4DPZRZi4-MdunZz2IjUoysS941edC-Pc_-g3LDQ\" alt=\"\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">4. <strong>Talkdesk<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Talkdesk je cloudov\u00e9 rie\u0161enie kontaktn\u00e9ho centra, ktor\u00e9 umo\u017e\u0148uje firm\u00e1m poskytova\u0165 z\u00e1kazn\u00edcku podporu prostredn\u00edctvom telef\u00f3nu, e-mailu, chatu a soci\u00e1lnych siet\u00ed. Pon\u00faka cel\u00fd rad funkci\u00ed, ako je napr\u00edklad smerovanie hovorov, IVR a riadenie pracovnej sily, a pou\u017e\u00edvaj\u00fa ho spolo\u010dnosti v\u0161etk\u00fdch ve\u013ekost\u00ed.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody Talkdesk<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Jednoduch\u00e9 nastavenie a pou\u017e\u00edvanie.<\/li>\n\n\n\n<li>\u0160irok\u00e1 \u0161k\u00e1la funkci\u00ed a integr\u00e1ci\u00ed.<\/li>\n\n\n\n<li>Z\u00e1kazn\u00edcka podpora 24\/7.<\/li>\n\n\n\n<li>Pokro\u010dil\u00e9 analytick\u00e9 a reportovacie n\u00e1stroje.<\/li>\n\n\n\n<li>Nahr\u00e1vanie hlasu a obrazovky na zabezpe\u010denie kvality.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Smerovanie hovorov: Smerovanie hovorov na z\u00e1klade zru\u010dnost\u00ed, jazyka a \u010fal\u0161\u00edch inform\u00e1ci\u00ed.<\/li>\n\n\n\n<li>Interakt\u00edvna hlasov\u00e1 odozva (IVR): Poskytnite z\u00e1kazn\u00edkom ponuku mo\u017enost\u00ed.<\/li>\n\n\n\n<li>Riadenie pracovnej sily: Napl\u00e1nujte a spravujte agentov a ich \u00falohy.<\/li>\n\n\n\n<li>Monitorovanie v re\u00e1lnom \u010dase: Monitorovanie hovorov a agentov v re\u00e1lnom \u010dase.<\/li>\n\n\n\n<li>Nahr\u00e1vanie hlasu a obrazovky: Nahr\u00e1vanie hovorov a obrazoviek na zabezpe\u010denie kvality.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba Talkdesku?<\/h4>\n\n\n\n<p>Talkdesk nepon\u00faka konferen\u010dn\u00e9 hovory ani automatick\u00e9 volania, \u010do m\u00f4\u017ee by\u0165 nev\u00fdhodou pre obchodn\u00e9 t\u00edmy. Okrem toho niektor\u00ed pou\u017e\u00edvatelia uviedli, \u017ee platforma m\u00f4\u017ee by\u0165 pomal\u00e1 a n\u00e1chyln\u00e1 na technick\u00e9 probl\u00e9my. K dispoz\u00edcii nie je ani bezplatn\u00e1 sk\u00fa\u0161obn\u00e1 verzia.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/talkdesk-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/talkdesk-alternative\/\">Talkdesk<\/a> je dobrou vo\u013ebou pre firmy v\u0161etk\u00fdch ve\u013ekost\u00ed, ktor\u00e9 potrebuj\u00fa flexibiln\u00e9 a \u0161k\u00e1lovate\u013en\u00e9 rie\u0161enie kontaktn\u00e9ho centra. Je u\u017eito\u010dn\u00e1 najm\u00e4 pre firmy, ktor\u00e9 chc\u00fa ma\u0165 k dispoz\u00edcii \u0161irok\u00fa \u0161k\u00e1lu integr\u00e1ci\u00ed a analytick\u00fdch n\u00e1strojov.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"322\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/talkdesk-prices.png\" alt=\"\" class=\"wp-image-166751\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/talkdesk-prices.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/talkdesk-prices-300x94.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/talkdesk-prices-768x242.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/talkdesk-prices-760x239.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/talkdesk-prices-424x133.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/talkdesk-prices-200x63.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/talkdesk-prices-88x28.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">5. <strong>\u010c\u00edseln\u00edk<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Ak nie ste na trhu s telef\u00f3niou VoIP nov\u00e1\u010dikom, ur\u010dite ste u\u017e po\u010duli o slu\u017ebe Dialpad. Je to spo\u013eahliv\u00e9, jednotn\u00e9 telef\u00f3nne rie\u0161enie s jednoduchou integrovanou umelou inteligenciou a pokro\u010dilou anal\u00fdzou. \u017div\u00fd chat, telef\u00f3nna hor\u00faca linka a znalostn\u00e1 datab\u00e1za s\u00fa pre t\u00edmy z\u00e1kazn\u00edckej podpory ve\u013ek\u00fdm pr\u00ednosom.  <\/p>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody aplik\u00e1cie Dialpad<\/h4>\n\n\n\n<p>Hlavn\u00fdmi v\u00fdhodami slu\u017eby Dialpad s\u00fa hlasov\u00e1 inteligencia a doba prev\u00e1dzky v rozmedz\u00ed 99 % a\u017e 100 %. Z\u00edskate konferen\u010dn\u00e9 videohovory, anal\u00fdzu n\u00e1lad, prepisy hlasovej po\u0161ty, metriky sledovania hovorov, funkciu Speech-to-Text na automatick\u00e9 nahr\u00e1vanie hovorov a mnoho \u010fal\u0161ieho.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Pomocou aplik\u00e1cie Dialpad m\u00f4\u017eete bezplatne vola\u0165 do USA a Kanady odkia\u013eko\u013evek na svete. Prich\u00e1dzaj\u00face a odch\u00e1dzaj\u00face hovory v r\u00e1mci va\u0161ej krajiny s\u00fa tie\u017e bezplatn\u00e9. Poskytovate\u013e m\u00e1 modern\u00e9, preh\u013eadn\u00e9 pou\u017e\u00edvate\u013esk\u00e9 rozhranie, mno\u017estvo \u0161koliacich vide\u00ed a dobre vytvoren\u00fa mobiln\u00fa aplik\u00e1ciu.<\/p>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nahr\u00e1vanie hovorov<\/li>\n\n\n\n<li>Strojov\u00e9 u\u010denie<\/li>\n\n\n\n<li>Anal\u00fdza hovorov<\/li>\n\n\n\n<li>Hodnotenie z\u00e1kazn\u00edkov<\/li>\n\n\n\n<li>Smerovanie hovorov<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba \u010d\u00edseln\u00edku?<\/h4>\n\n\n\n<p>Hoci <a    href=\"https:\/\/test-staging.cloudtalk.io\/dialpad-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/dialpad-alternative\/\">aplik\u00e1cia Dialpad<\/a> pon\u00faka v\u00fdkonn\u00fd dialer, ch\u00fdba jej <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/inteligentne-vytacanie\/\">inteligentn\u00fd dialer<\/a> a predikt\u00edvny dialer. Funkcia Power dialer je obmedzen\u00e1, preto\u017ee funguje len v spojen\u00ed so Salesforce. Na rozdiel od aplik\u00e1cie CloudTalk aplik\u00e1cia Dialpad umo\u017e\u0148uje pou\u017e\u00edvate\u013eom iba ru\u010dn\u00e9 vyt\u00e1\u010danie telef\u00f3nnych \u010d\u00edsel.  <\/p>\n\n\n\n<p>Funkcia <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/uprednostnovane-smerovanie-agentov\/\">Preferovan\u00fd agent<\/a> funguje len prostredn\u00edctvom rozhrania API.  <\/p>\n\n\n\n<p>V aplik\u00e1cii Dialpad tie\u017e ch\u00fdba vizu\u00e1lny editor toku <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/navrhar-toku-hovorov-vytvarajte-a-automatizujte-toky-hovorov\/\">hovorov pre n\u00e1vrh\u00e1ra toku hovorov<\/a>. Okrem toho nem\u00f4\u017eete posiela\u0165 SMS spr\u00e1vy mimo USA a Kanady, hoci t\u00e1to funkcia bude \u010doskoro dostupn\u00e1 aj pre pou\u017e\u00edvate\u013eov v <a    href=\"\/sk\/?page_id=318193\">Spojenom kr\u00e1\u013eovstve<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Poskytovate\u013e pon\u00faka pomerne obmedzen\u00fd z\u00e1sobn\u00edk integr\u00e1cie a hlasov\u00e1 schr\u00e1nka sa dod\u00e1va len s aplik\u00e1ciou Dialpad Sell.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">  Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>\u013dubovo\u013en\u00e1 ve\u013ekos\u0165 predajnej organiz\u00e1cie, ktor\u00e1 chce zv\u00fd\u0161i\u0165 efektivitu agentov a zr\u00fdchli\u0165 \u010das n\u00e1behu.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/mXyBEfxmrQGUtz_hcFVUY3gLt2lDE_DhYVqLnaSdy6Z_iSkI3zoIVNPDPY0sBiRHYDU5EjAH7W7cVt3OKYjLscOQIc4lcFB2SLUtVRbQdM7BMr6g0tfCc5BsEzDlfZ0DRtcaGYKjtp_zoLHtM_R0xoM\" alt=\"\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">6. <strong>CallHippo<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>CallHippo je cloudov\u00fd telef\u00f3nny syst\u00e9m, ktor\u00fd podnikom umo\u017e\u0148uje jednoducho riadi\u0165 predaj a z\u00e1kazn\u00edcku podporu. Softv\u00e9r pon\u00faka funkcie, ako je anal\u00fdza hovorov, nahr\u00e1vanie hovorov, automatick\u00e9 vyt\u00e1\u010danie a \u010fal\u0161ie.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody slu\u017eby CallHippo<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cenovo dostupn\u00e9 pl\u00e1ny, ktor\u00e9 vyhovuj\u00fa r\u00f4znym obchodn\u00fdm potreb\u00e1m.<\/li>\n\n\n\n<li>Integr\u00e1cie s r\u00f4znymi n\u00e1strojmi tret\u00edch str\u00e1n.<\/li>\n\n\n\n<li>Z\u00e1kazn\u00edcka podpora 24\/7.<\/li>\n\n\n\n<li>Mobiln\u00e1 aplik\u00e1cia na riadenie podniku na cest\u00e1ch.<\/li>\n\n\n\n<li>\u0160k\u00e1lovate\u013en\u00e9 rie\u0161enia, ktor\u00e9 rast\u00fa spolu s podnikom.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Anal\u00fdza hovorov: Poskytuje preh\u013ead o po\u010dte hovorov, ich trvan\u00ed a \u010fal\u0161\u00edch.<\/li>\n\n\n\n<li>Nahr\u00e1vanie hovorov: Zaznamen\u00e1va a uklad\u00e1 v\u0161etky hovory pre bud\u00face pou\u017eitie.<\/li>\n\n\n\n<li>Automatick\u00e9 vyt\u00e1\u010danie: Automatick\u00e9 vyt\u00e1\u010danie \u010d\u00edsel pre predaj a podporu.<\/li>\n\n\n\n<li><a    href=\"https:\/\/test-staging.cloudtalk.io\/auto-dialer-pricing\/\">Power Dialer<\/a>: Maximalizuje produktivitu predajn\u00fdch t\u00edmov zefekt\u00edvnen\u00edm odch\u00e1dzaj\u00facich hovorov.<\/li>\n\n\n\n<li>Syst\u00e9m IVR: Pon\u00faka z\u00e1kazn\u00edkom ponuku mo\u017enost\u00ed, kam m\u00f4\u017eu smerova\u0165 svoje hovory.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba slu\u017ebe CallHippo?<\/h4>\n\n\n\n<p>Cenov\u00e1 \u0161trukt\u00fara slu\u017eby CallHippo m\u00f4\u017ee by\u0165 m\u00e4t\u00faca a jej pl\u00e1ny obmedzuj\u00fa po\u010det s\u00fabe\u017en\u00fdch hovorov na pou\u017e\u00edvate\u013ea. Okrem toho niektor\u00ed pou\u017e\u00edvatelia hl\u00e1sili, \u017ee mobiln\u00e1 aplik\u00e1cia softv\u00e9ru je pomal\u00e1 a \u010dasto pad\u00e1.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/callhippo-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/callhippo-alternative\/\">CallHippo<\/a> je najvhodnej\u0161\u00ed pre mal\u00e9 a stredn\u00e9 podniky, ktor\u00e9 potrebuj\u00fa cenovo v\u00fdhodn\u00fd telef\u00f3nny syst\u00e9m na riadenie predaja a z\u00e1kazn\u00edckej podpory.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"698\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-1024x698.png\" alt=\"\" class=\"wp-image-166917\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-1024x698.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-300x204.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-768x523.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-1536x1046.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-1585x1080.png 1585w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-1089x742.png 1089w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-628x428.png 628w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-424x289.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-166x113.png 166w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing-88x60.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/callhippo-pricing.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">7. <strong>3CX<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>3CX je softv\u00e9rov\u00fd syst\u00e9m PBX, ktor\u00fd pon\u00faka kompletn\u00e9 rie\u0161enie zjednotenej komunik\u00e1cie. Podnikom v\u0161etk\u00fdch ve\u013ekost\u00ed poskytuje funkcie na podnikovej \u00farovni, ktor\u00e9 im umo\u017e\u0148uj\u00fa zlep\u0161i\u0165 ich komunika\u010dn\u00e9 procesy. 3CX m\u00e1 \u013eahko pou\u017eite\u013en\u00e9 rozhranie a poskytuje pokro\u010dil\u00e9 funkcie, ktor\u00e9 zvy\u0161uj\u00fa produktivitu a zlep\u0161uj\u00fa sk\u00fasenosti z\u00e1kazn\u00edkov.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody 3CX<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Integr\u00e1cia s ob\u013e\u00faben\u00fdmi syst\u00e9mami CRM, ako s\u00fa Salesforce, Microsoft Dynamics a HubSpot, ktor\u00e1 umo\u017e\u0148uje zefekt\u00edvni\u0165 predajn\u00fd proces.<\/li>\n\n\n\n<li>Videokonferencie: 3CX poskytuje videokonferencie, ktor\u00e9 podporuj\u00fa a\u017e 250 os\u00f4b. T\u00e1to funkcia je k dispoz\u00edcii na po\u010d\u00edta\u010di, v mobilnom telef\u00f3ne aj v prehliada\u010di.<\/li>\n\n\n\n<li>Technol\u00f3gia WebRTC: Umo\u017e\u0148uje uskuto\u010d\u0148ova\u0165 a prij\u00edma\u0165 hlasov\u00e9 a video hovory priamo z webov\u00e9ho prehliada\u010da.<\/li>\n\n\n\n<li>Pou\u017e\u00edvate\u013esky pr\u00edvetiv\u00e9 rozhranie: 3CX poskytuje preh\u013eadn\u00e9, modern\u00e9 a intuit\u00edvne pou\u017e\u00edvate\u013esk\u00e9 rozhranie, v ktorom sa \u013eahko orientuje.<\/li>\n\n\n\n<li>Cenov\u00e1 v\u00fdhodnos\u0165: 3CX je ove\u013ea dostupnej\u0161\u00ed ako tradi\u010dn\u00e9 telef\u00f3nne syst\u00e9my. Nevy\u017eaduje si \u017eiadny \u010fal\u0161\u00ed hardv\u00e9r ani poplatky za \u00fadr\u017ebu.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Webov\u00e1 konzola na spr\u00e1vu: Webov\u00e1 konzola umo\u017e\u0148uje spravova\u0165 telef\u00f3nny syst\u00e9m odkia\u013eko\u013evek na svete.<\/li>\n\n\n\n<li>Mobiln\u00e9 aplik\u00e1cie: Mobiln\u00e1 aplik\u00e1cia v\u00e1m umo\u017en\u00ed vzia\u0165 si svoju kancel\u00e1riu so sebou a z\u00edska\u0165 pr\u00edstup ku v\u0161etk\u00fdm funkci\u00e1m v\u00e1\u0161ho stoln\u00e9ho telef\u00f3nu.<\/li>\n\n\n\n<li>Pokro\u010dil\u00e9 funkcie call centra: Syst\u00e9m poskytuje v\u0161etky funkcie potrebn\u00e9 na prev\u00e1dzku profesion\u00e1lneho call centra, ako napr\u00edklad radenie hovorov, smerovanie hovorov a monitorovanie hovorov.<\/li>\n\n\n\n<li>Kmene SIP: 3CX poskytuje podporu mnoh\u00fdch popul\u00e1rnych kme\u0148ov SIP, \u010do u\u013eah\u010duje pripojenie k in\u00fdm slu\u017eb\u00e1m VoIP.<\/li>\n\n\n\n<li>Zjednoten\u00e1 komunik\u00e1cia: 3CX poskytuje integr\u00e1ciu s popul\u00e1rnymi chatovac\u00edmi platformami, ako s\u00fa Slack, Microsoft Teams a \u010fal\u0161ie, \u010do umo\u017e\u0148uje zlep\u0161i\u0165 intern\u00fa komunik\u00e1ciu.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba spolo\u010dnosti 3CX?<\/h4>\n\n\n\n<p>Jedn\u00fdm z v\u00fdznamn\u00fdch obmedzen\u00ed syst\u00e9mu <a    href=\"https:\/\/test-staging.cloudtalk.io\/3cx-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/3cx-alternative\/\">3CX<\/a> je absencia agentov\u00e9ho rozhrania. To znamen\u00e1, \u017ee pou\u017e\u00edvatelia si musia stiahnu\u0165 a nain\u0161talova\u0165 aplik\u00e1ciu tretej strany, aby mohli syst\u00e9m pou\u017e\u00edva\u0165. Neexistuj\u00fa ani spr\u00e1vy v re\u00e1lnom \u010dase alebo sk\u00fa\u0161obn\u00e1 verzia bez karty.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>3CX je najvhodnej\u0161\u00ed pre mal\u00e9 a stredn\u00e9 podniky, ktor\u00e9 potrebuj\u00fa telef\u00f3nny syst\u00e9m, ktor\u00fd sa \u013eahko nastavuje a spravuje, m\u00e1 n\u00edzke n\u00e1klady a spo\u013eahliv\u00fa z\u00e1kazn\u00edcku podporu. Je tie\u017e vynikaj\u00facou vo\u013ebou pre vzdialen\u00e9 t\u00edmy, preto\u017ee platformu mo\u017eno pou\u017e\u00edva\u0165 odkia\u013eko\u013evek s pripojen\u00edm na internet.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"653\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/06\/3cx_pricing-1024x653.png\" alt=\"\" class=\"wp-image-172065\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/06\/3cx_pricing-1024x653.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/06\/3cx_pricing-300x191.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/06\/3cx_pricing-768x490.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/06\/3cx_pricing-1163x742.png 1163w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/06\/3cx_pricing-671x428.png 671w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/06\/3cx_pricing-424x271.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/06\/3cx_pricing-177x113.png 177w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/06\/3cx_pricing-88x56.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/06\/3cx_pricing.png 1191w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">8. <strong>Avaya <\/strong> <\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Avaya je cloudov\u00e9 kontaktn\u00e9 centrum vytvoren\u00e9 pre vzdialen\u00e9 t\u00edmy. M\u00e1 potenci\u00e1l zv\u00fd\u0161i\u0165 efektivitu na pracovisku t\u00fdm, \u017ee umo\u017e\u0148uje agentom aj mana\u017e\u00e9rom \u013eahko sa zapoji\u0165 do videokonferenci\u00ed a okam\u017eit\u00fdch spr\u00e1v. Okrem toho sa integruje s niektor\u00fdmi z najpopul\u00e1rnej\u0161\u00edch softv\u00e9rov\u00fdch n\u00e1strojov na trhu.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody spolo\u010dnosti Avaya<\/h4>\n\n\n\n<p>Spolo\u010dnos\u0165 Avaya pon\u00faka multikan\u00e1lov\u00e9 prostredie s vysokokvalitn\u00fdmi interakciami naprie\u010d hlasov\u00fdmi a digit\u00e1lnymi kan\u00e1lmi &#8211; v\u0161etko v jednom zobrazen\u00ed na pracovnej ploche. Zvy\u0161uje efektivitu v\u010faka automatiz\u00e1cii a poskytuje pokro\u010dil\u00e9 analytick\u00e9 inform\u00e1cie o spr\u00e1van\u00ed z\u00e1kazn\u00edkov. Poskytovate\u013e umo\u017e\u0148uje podnikom zlep\u0161i\u0165 z\u00e1kazn\u00edcku sk\u00fasenos\u0165 prostredn\u00edctvom \u0161irokej \u0161k\u00e1ly funkci\u00ed. Spolo\u010dnos\u0165 Avaya tie\u017e pon\u00faka jednoduch\u00fa \u0161k\u00e1lovate\u013enos\u0165, ktor\u00e1 umo\u017e\u0148uje podnikom roz\u0161\u00edri\u0165 mo\u017enosti slu\u017eieb z\u00e1kazn\u00edkom. Okrem toho zni\u017euje n\u00e1klady v\u010faka odstr\u00e1neniu nadbyto\u010dn\u00fdch manu\u00e1lnych \u00faloh.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Inteligentn\u00fd dialer<\/li>\n\n\n\n<li>automatick\u00e9 nahr\u00e1vanie hovorov<\/li>\n\n\n\n<li>prevod re\u010di na text<\/li>\n\n\n\n<li>kou\u010dovanie a bar\u00e1\u017eovanie<\/li>\n\n\n\n<li>Prineste si vlastn\u00fd nosi\u010d alebo prenos<\/li>\n\n\n\n<li>Dostupn\u00e9 SMS<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba spolo\u010dnosti Avaya?<\/h4>\n\n\n\n<p>Mnoh\u00ed pou\u017e\u00edvatelia <a    href=\"https:\/\/test-staging.cloudtalk.io\/avaya-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/avaya-alternative\/\">spolo\u010dnosti Avaya<\/a> sa s\u0165a\u017eovali na zastaran\u00e9 a \u0165a\u017eko ovl\u00e1date\u013en\u00e9 pou\u017e\u00edvate\u013esk\u00e9 rozhranie softv\u00e9ru. Platforme ch\u00fdba aj oddelenie automatiz\u00e1cie &#8211; nepon\u00faka \u017eiadne inteligentn\u00e9 dialery, \u010do m\u00f4\u017ee by\u0165 skuto\u010dn\u00fd probl\u00e9m pre obchodn\u00e9 t\u00edmy, ktor\u00e9 chc\u00fa <a    href=\"https:\/\/test-staging.cloudtalk.io\/blog\/8-sales-prospecting-methods-that-actually-work\/\">\u010do najefekt\u00edvnej\u0161ie oslovi\u0165 potenci\u00e1lnych z\u00e1kazn\u00edkov<\/a>.  <\/p>\n\n\n\n<p>A nakoniec, hoci spolo\u010dnos\u0165 Avaya pon\u00faka niektor\u00e9 <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/ziskajte-medzinarodne-virtualne-telefonne-cisla-pre-viac-ako-160-krajin\/\">medzin\u00e1rodn\u00e9 \u010d\u00edsla<\/a>, jej ponuka je obmedzen\u00e1. Pou\u017e\u00edvatelia m\u00f4\u017eu v s\u00fa\u010dasnosti z\u00edska\u0165 \u010d\u00edsla len zo 40 kraj\u00edn.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Avaya je najlep\u0161ia pre podniky, ktor\u00e9 vy\u017eaduj\u00fa robustn\u00fa komunika\u010dn\u00fa platformu, ako s\u00fa kontaktn\u00e9 centr\u00e1, ve\u013ek\u00e9 korpor\u00e1cie a organiz\u00e1cie s viacer\u00fdmi pobo\u010dkami. Je vhodn\u00fd aj pre mal\u00e9 a stredn\u00e9 podniky, ktor\u00e9 potrebuj\u00fa spo\u013eahliv\u00fd a bezpe\u010dn\u00fd syst\u00e9m na u\u013eah\u010denie komunik\u00e1cie medzi zamestnancami, z\u00e1kazn\u00edkmi a partnermi.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"764\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Avaya-Pricing-1-1024x764.png\" alt=\"\" class=\"wp-image-164942\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Avaya-Pricing-1-1024x764.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Avaya-Pricing-1-300x224.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Avaya-Pricing-1-768x573.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Avaya-Pricing-1-1400x1044.png 1400w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Avaya-Pricing-1-200x149.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Avaya-Pricing-1-601x448.png 601w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Avaya-Pricing-1-536x400.png 536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Avaya-Pricing-1-484x361.png 484w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Avaya-Pricing-1-400x298.png 400w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Avaya-Pricing-1-390x291.png 390w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Avaya-Pricing-1-107x80.png 107w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Avaya-Pricing-1-181x135.png 181w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Avaya-Pricing-1-64x48.png 64w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Avaya-Pricing-1.png 1494w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">9. <strong>Genesys<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Genesys je cloudov\u00e9 rie\u0161enie kontaktn\u00e9ho centra, ktor\u00e9ho cie\u013eom je zlep\u0161i\u0165 z\u00e1kazn\u00edcku sk\u00fasenos\u0165 v\u010faka svojim multikan\u00e1lov\u00fdm funkci\u00e1m. Platforma pon\u00faka r\u00f4zne funkcie, ako je predikt\u00edvne smerovanie, anal\u00fdza v re\u00e1lnom \u010dase, riadenie zapojenia pracovn\u00edkov a \u010fal\u0161ie.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody spolo\u010dnosti Genesys<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pon\u00faka predikt\u00edvne smerovanie na zlep\u0161enie slu\u017eieb z\u00e1kazn\u00edkom.<\/li>\n\n\n\n<li>Jednoduch\u00e1 integr\u00e1cia s in\u00fdm softv\u00e9rom.<\/li>\n\n\n\n<li>Anal\u00fdza v re\u00e1lnom \u010dase na lep\u0161ie rozhodovanie.<\/li>\n\n\n\n<li>Funkcie Omnichannel umo\u017e\u0148uj\u00fa interakciu naprie\u010d v\u0161etk\u00fdmi kan\u00e1lmi.<\/li>\n\n\n\n<li>Robustn\u00e9 mo\u017enosti riadenia zapojenia pracovnej sily.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Predikt\u00edvne smerovanie: Vyu\u017e\u00edva umel\u00fa inteligenciu na priradenie z\u00e1kazn\u00edka k spr\u00e1vnemu agentovi.<\/li>\n\n\n\n<li>Anal\u00fdza v re\u00e1lnom \u010dase: Poskytuje pou\u017eite\u013en\u00e9 inform\u00e1cie na zlep\u0161enie v\u00fdkonnosti.<\/li>\n\n\n\n<li>Riadenie zapojenia pracovn\u00edkov: Zvy\u0161uje produktivitu a anga\u017eovanos\u0165 pracovn\u00edkov.<\/li>\n\n\n\n<li>Omnichannel: Umo\u017e\u0148uje interakciu cez v\u0161etky kan\u00e1ly.<\/li>\n\n\n\n<li>Integr\u00e1cie: Jednoduch\u00e9 prepojenie s in\u00fdm softv\u00e9rom.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba spolo\u010dnosti Genesys?<\/h4>\n\n\n\n<p>Pod\u013ea niektor\u00fdch pou\u017e\u00edvate\u013eov m\u00f4\u017ee by\u0165 nastavenie a pou\u017e\u00edvanie <a    href=\"https:\/\/test-staging.cloudtalk.io\/genesys-cloud-cx-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/genesys-cloud-cx-alternative\/\">syst\u00e9mu Genesys<\/a> trochu komplikovan\u00e9. Aj cenov\u00e1 \u0161trukt\u00fara platformy m\u00f4\u017ee by\u0165 n\u00e1ro\u010dn\u00e1 na pochopenie, \u010do m\u00f4\u017ee niektor\u00fdm podnikom s\u0165a\u017eova\u0165 pl\u00e1novanie ich rozpo\u010dtov.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Genesys je vhodn\u00fdm rie\u0161en\u00edm pre ve\u013ek\u00e9 podniky s komplexn\u00fdmi potrebami slu\u017eieb z\u00e1kazn\u00edkom, ktor\u00e9 vy\u017eaduj\u00fa pokro\u010dil\u00e9 funkcie, ako je predikt\u00edvne smerovanie, riadenie zapojenia pracovn\u00edkov a multikan\u00e1lov\u00e9 funkcie.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"431\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/genesys-prices.png\" alt=\"\" class=\"wp-image-167154\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/genesys-prices.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/genesys-prices-300x126.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/genesys-prices-768x323.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/genesys-prices-760x320.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/genesys-prices-424x178.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/genesys-prices-200x84.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/genesys-prices-88x37.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">10. <strong>Nice CXOne<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Nice CXOne je cloudov\u00e9 rie\u0161enie kontaktn\u00e9ho centra, ktor\u00e9 pon\u00faka cel\u00fd rad funkci\u00ed, ako je optimaliz\u00e1cia pracovnej sily, analytika a automatiz\u00e1cia na b\u00e1ze umelej inteligencie.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody zariadenia Nice CXOne<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Integrovan\u00e9 n\u00e1stroje na optimaliz\u00e1ciu a anal\u00fdzu pracovnej sily.<\/li>\n\n\n\n<li>Flexibiln\u00e9 cenov\u00e9 pl\u00e1ny pre r\u00f4zne ve\u013ekosti firiem.<\/li>\n\n\n\n<li>Pokro\u010dil\u00e1 automatiz\u00e1cia na b\u00e1ze umelej inteligencie.<\/li>\n\n\n\n<li>Viackan\u00e1lov\u00e9 zapojenie z\u00e1kazn\u00edkov.<\/li>\n\n\n\n<li>Bezprobl\u00e9mov\u00e1 integr\u00e1cia s ob\u013e\u00faben\u00fdmi syst\u00e9mami CRM a in\u00fdm softv\u00e9rom.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Optimaliz\u00e1cia pracovnej sily: Napl\u00e1nujte a spravujte agentov a ich \u00falohy.<\/li>\n\n\n\n<li>Anal\u00fdza: Monitorovanie v\u00fdkonnosti a identifik\u00e1cia oblast\u00ed, ktor\u00e9 je potrebn\u00e9 zlep\u0161i\u0165.<\/li>\n\n\n\n<li>Automatiz\u00e1cia na b\u00e1ze umelej inteligencie: Automatizujte opakuj\u00face sa \u00falohy a zlep\u0161ite efektivitu.<\/li>\n\n\n\n<li>Viackan\u00e1lov\u00e9 zapojenie z\u00e1kazn\u00edkov: Komunikujte so z\u00e1kazn\u00edkmi prostredn\u00edctvom viacer\u00fdch kan\u00e1lov.<\/li>\n\n\n\n<li>Integr\u00e1cia CRM: Integr\u00e1cia s popul\u00e1rnymi syst\u00e9mami CRM, ako s\u00fa Salesforce a HubSpot.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba spolo\u010dnosti Nice CXOne?<\/h4>\n\n\n\n<p>Niektor\u00ed pou\u017e\u00edvatelia uviedli, \u017ee platforma m\u00f4\u017ee by\u0165 drah\u00e1 a proces nastavenia m\u00f4\u017ee by\u0165 zlo\u017eit\u00fd. Okrem toho nemusia by\u0165 pre niektor\u00e9 podniky dostato\u010dne pokro\u010dil\u00e9 n\u00e1stroje na vytv\u00e1ranie spr\u00e1v a anal\u00fdzu.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/nice-cxone-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/nice-cxone-alternative\/\">Nice CXOne<\/a> je vhodn\u00e9 pre podniky v\u0161etk\u00fdch ve\u013ekost\u00ed, ktor\u00e9 potrebuj\u00fa cloudov\u00e9 rie\u0161enie kontaktn\u00e9ho centra s pokro\u010dilou automatiz\u00e1ciou na b\u00e1ze umelej inteligencie a integrovan\u00fdmi n\u00e1strojmi na optimaliz\u00e1ciu a anal\u00fdzu pracovnej sily.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"478\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nice-xcone-pricing-1024x478.png\" alt=\"\" class=\"wp-image-202119\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nice-xcone-pricing-1024x478.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nice-xcone-pricing-300x140.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nice-xcone-pricing-768x359.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nice-xcone-pricing-1536x717.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nice-xcone-pricing-2048x957.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nice-xcone-pricing-1920x897.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nice-xcone-pricing-1320x617.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nice-xcone-pricing-760x355.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nice-xcone-pricing-424x198.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nice-xcone-pricing-200x93.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/nice-xcone-pricing-88x41.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">11.  <strong><a    href=\"https:\/\/test-staging.cloudtalk.io\/8x8-alternative\/\"><\/a><a    href=\"https:\/\/test-staging.cloudtalk.io\/8x8-alternative\/\">8\u00d78<\/a><\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/8x8-alternative\/\">8&#215;8<\/a> je st\u00e1le zelen\u00e9 telef\u00f3nne rie\u0161enie so siln\u00fdm zameran\u00edm na integr\u00e1ciu a anal\u00fdzu. Poskytovate\u013e je <a    href=\"https:\/\/test-staging.cloudtalk.io\/robust-call-center-solution-for-market-leaders\/\">vhodn\u00fd pre podniky<\/a>, ale predplatn\u00e9 ni\u017e\u0161ej \u00farovne je vhodn\u00e9 aj pre men\u0161ie organiz\u00e1cie. Existuje nieko\u013eko v\u00fdhod: 8&#215;8 m\u00f4\u017ee svojim predplatite\u013eom pon\u00faknu\u0165.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody 8&#215;8&#8242;<\/h4>\n\n\n\n<p>Poskytovate\u013e predov\u0161etk\u00fdm odviedol skvel\u00fa pr\u00e1cu pri budovan\u00ed analytick\u00e9ho syst\u00e9mu, ktor\u00fd dok\u00e1\u017ee efekt\u00edvne sledova\u0165 rozsiahle obchodn\u00e9 procesy. Syst\u00e9m vykazovania 8&#215;8 centralizuje v\u0161etky \u00fadaje na jednom mieste, tak\u017ee mana\u017e\u00e9ri m\u00f4\u017eu svoje t\u00edmy lep\u0161ie organizova\u0165 a ur\u00fdchli\u0165 ich pracovn\u00e9 postupy. Z\u00edskate tie\u017e spr\u00e1vy v re\u00e1lnom \u010dase.<\/p>\n\n\n\n<p>\u010ealej tu m\u00e1me komplexn\u00e9 integr\u00e1cie rie\u0161enia so softv\u00e9rom, ako s\u00fa Salesforce, Slack, Microsoft Teams a mnoh\u00e9 \u010fal\u0161ie. Pou\u017e\u00edvatelia slu\u017eby 8&#215;8 navy\u0161e z\u00edskaj\u00fa neobmedzen\u00e9 volania do viac ako 40 kraj\u00edn. Softv\u00e9r na telefonovanie 8&#215;8 obsahuje inteligentn\u00fd dialer, funkciu click-to-call a nahr\u00e1vanie hovorov.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Riadenie call centra<\/li>\n\n\n\n<li>IVR<\/li>\n\n\n\n<li>Spr\u00e1va kontaktov<\/li>\n\n\n\n<li>Anal\u00fdza a pod\u00e1vanie spr\u00e1v<\/li>\n\n\n\n<li>Monitorovanie hovorov<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba 8&#215;8?<\/h4>\n\n\n\n<p>Ak vlastn\u00edte firmu, ktor\u00e1 p\u00f4sob\u00ed glob\u00e1lne, mo\u017eno by ste mali zv\u00e1\u017ei\u0165 nieko\u013eko vec\u00ed t\u00fdkaj\u00facich sa form\u00e1tu 8&#215;8:<\/p>\n\n\n\n<p>Z\u00e1sadn\u00fdm obmedzen\u00edm, najm\u00e4 pre ve\u013ek\u00e9 medzin\u00e1rodn\u00e9 spolo\u010dnosti, s\u00fa region\u00e1lne obmedzenia neobmedzen\u00e9ho volania. Pou\u017e\u00edvatelia so z\u00e1kladn\u00fdm tarifom Express m\u00f4\u017eu vyu\u017e\u00edva\u0165 neobmedzen\u00e9 volania len v USA a Kanade.  <\/p>\n\n\n\n<p><strong>Vy\u017eaduje sa kancel\u00e1ria:<\/strong> Na z\u00edskanie \u010d\u00edsla je potrebn\u00e1 kancel\u00e1ria v mieste, kam chcete zavola\u0165.  <\/p>\n\n\n\n<p><strong>Geografick\u00e9 obmedzenia pre SMS: <\/strong>8&#215;8 nepokr\u00fdva n\u00e1klady na mobiln\u00e9 \u010d\u00edsla v Braz\u00edlii.  <\/p>\n\n\n\n<p><strong>Integr\u00e1cie: <\/strong>8&#215;8 nie je partnerom telekomunika\u010dn\u00fdch spolo\u010dnost\u00ed, \u010do znamen\u00e1, \u017ee pou\u017e\u00edvatelia nebud\u00fa ma\u0165 k dispoz\u00edcii nat\u00edvnu integr\u00e1ciu s niektor\u00fdmi rie\u0161eniami &#8211; napr\u00edklad s Whatsapp. In\u00e9 ako nat\u00edvne integr\u00e1cie mus\u00ed nastavi\u0165 technick\u00fd t\u00edm.<\/p>\n\n\n\n<p><strong>Vlastnosti:<\/strong> <a    href=\"https:\/\/test-staging.cloudtalk.io\/8x8-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/8x8-alternative\/\">8&#215;8<\/a> ch\u00fdbaj\u00fa niektor\u00e9 funkcie, ako napr\u00edklad <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/oznacovanie-hovorov\/\">ozna\u010dovanie hovorov<\/a> pre efekt\u00edvnej\u0161ie procesy volania, <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/maskovanie-id-volajuceho-chrante-svoje-telefonne-cislo\/\">maskovanie hovorov<\/a> na ochranu va\u0161ich osobn\u00fdch \u00fadajov a API na prepojenie s n\u00e1strojmi, ktor\u00e9 m\u00e1te radi. Automatiza\u010dn\u00e9 n\u00e1stroje ako IVR, smerovanie na z\u00e1klade zru\u010dnost\u00ed alebo automatick\u00e9 sp\u00e4tn\u00e9 volanie sa dod\u00e1vaj\u00fa len s pl\u00e1nmi vy\u0161\u0161ej \u00farovne. Za nahr\u00e1vanie hovorov si mus\u00edte priplati\u0165.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Flexibiln\u00e9 pre ka\u017ed\u00fa firmu<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/FcccVsyvmuysV7WyGuouxwloQEx8Fvpe7mpbwroDQpfN-iDmaQakSGMkfXMOkAuGFv7HQqcY3nDr48Q6os-RejGaQia3J-_h5eOEeiw3IfO7CobFjQUTuZ6pMuE3wpzd0HGGuP7L7mmCEns9sBXF084\" alt=\"\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">12. <strong>Cisco<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Spolo\u010dnos\u0165 Cisco je jednou z najv\u00e4\u010d\u0161\u00edch a najzn\u00e1mej\u0161\u00edch spolo\u010dnost\u00ed na trhu. Aplik\u00e1cie Webex na stretnutia a VoIP sa preto sp\u00e1jaj\u00fa s ve\u013ek\u00fdmi o\u010dak\u00e1vaniami. Stoj\u00ed to v\u0161ak za tie peniaze? Zist\u00edme to.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody spolo\u010dnosti Cisco<\/h4>\n\n\n\n<p>Cisco je spo\u013eahliv\u00e9 rie\u0161enie, ktor\u00e9 m\u00e1 firm\u00e1m pom\u00f4c\u0165 maximalizova\u0165 v\u00fdkonnos\u0165 ich zamestnancov. Pom\u00e1ha podnikom \u013eahko sa roz\u0161irova\u0165, ke\u010f rast\u00fa. Spolo\u010dnos\u0165 Cisco poskytuje aj vysok\u00fa \u00farove\u0148 zabezpe\u010denia prostredn\u00edctvom \u0161ifrovania, overovania a riadenia pr\u00edstupu na ochranu pred kybernetick\u00fdmi \u00fatokmi. \u010eal\u0161ou v\u00fdhodou s\u00fa n\u00e1stroje na spr\u00e1vu na jednoduch\u00e9 monitorovanie, spr\u00e1vu a konfigur\u00e1ciu. Okrem toho je poskytovate\u013e n\u00e1kladovo efekt\u00edvnym rie\u0161en\u00edm, ktor\u00e9 \u0161etr\u00ed peniaze na softv\u00e9r aj hardv\u00e9r.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zabezpe\u010denie (firewall ASA, ISE na spr\u00e1vu ident\u00edt a pr\u00edstupu, cloudov\u00e1 bezpe\u010dnostn\u00e1 platforma Cisco Umbrella)<\/li>\n\n\n\n<li>Komplexn\u00e9 mo\u017enosti vidite\u013enosti a anal\u00fdzy siete (NAE, Cisco Tetration, produkty Stealthwatch)<\/li>\n\n\n\n<li>\u0160irok\u00e1 \u0161k\u00e1la cloudov\u00fdch sie\u0165ov\u00fdch rie\u0161en\u00ed<\/li>\n\n\n\n<li>Technol\u00f3gia virtualiz\u00e1cie siete<\/li>\n\n\n\n<li>Interoperabilita<\/li>\n\n\n\n<li>Mobilita<\/li>\n\n\n\n<li>Internet vec\u00ed (IoT)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba spolo\u010dnosti Cisco?<\/h4>\n\n\n\n<p>Ak h\u013ead\u00e1te rie\u0161enie VoIP, mus\u00edte sa, \u017eia\u013e, obr\u00e1ti\u0165 na predajn\u00fd t\u00edm spolo\u010dnosti Cisco, preto\u017ee t\u00e1to mo\u017enos\u0165 je k dispoz\u00edcii len pre vlastn\u00e9 pl\u00e1ny Enterprise. Aj napriek tomu mu ch\u00fdba nieko\u013eko d\u00f4le\u017eit\u00fdch funkci\u00ed vr\u00e1tane:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>  automatick\u00e9 vyt\u00e1\u010danie,<\/li>\n\n\n\n<li> <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/\">ACD<\/a>,<\/li>\n\n\n\n<li>  IVR,<\/li>\n\n\n\n<li>  SIP trunking,<\/li>\n\n\n\n<li>  ozna\u010dovanie hovorov a \u010fal\u0161ie.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Spolo\u010dnos\u0165 <a    href=\"https:\/\/test-staging.cloudtalk.io\/cisco-voip-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/cisco-voip-alternative\/\">Cisco<\/a> je zn\u00e1mou zna\u010dkou z ur\u010dit\u00e9ho d\u00f4vodu &#8211; jej rie\u0161enie sa dod\u00e1va s mno\u017estvom n\u00e1strojov a funkci\u00ed, ktor\u00e9 budete m\u00f4c\u0165 vyu\u017ei\u0165 vo svoj prospech. Vzh\u013eadom na jej poves\u0165 si v\u0161ak budete musie\u0165 priplati\u0165. Preto by to nebola skvel\u00e1 vo\u013eba pre men\u0161ie alebo dokonca <a    href=\"https:\/\/test-staging.cloudtalk.io\/blog\/phone-system-for-small-business\/\">stredne ve\u013ek\u00e9 podniky<\/a>.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"490\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/cisco-prices.png\" alt=\"\" class=\"wp-image-167005\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/cisco-prices.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/cisco-prices-300x144.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/cisco-prices-768x368.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/cisco-prices-760x364.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/cisco-prices-424x203.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/cisco-prices-200x96.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/cisco-prices-88x42.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">13. <strong>RingCentral<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Ke\u010f prem\u00fd\u0161\u013eate o<a    href=\"https:\/\/test-staging.cloudtalk.io\/blog\/phone-solutions-for-business-the-top-providers-for-2022-and-ahead\/\"> rie\u0161eniach telefonovania VoIP<\/a>, RingCentral je pravdepodobne jedn\u00fdm z prv\u00fdch, ktor\u00e9 v\u00e1m napadn\u00fa. Niet divu, ve\u010f spolo\u010dnos\u0165 je na trhu u\u017e viac ako 20 rokov a vybudovala si dobr\u00e9 meno.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody spolo\u010dnosti RingCentral<\/h4>\n\n\n\n<p>RingCentral m\u00e1 ve\u013ek\u00e9 mno\u017estvo funkci\u00ed a pon\u00faka hlas a video v HD kvalite. Poskytovate\u013e je vhodn\u00fd pre podniky, preto\u017ee pon\u00faka omnichannel sk\u00fasenosti a n\u00e1stroje na kvalifik\u00e1ciu potenci\u00e1lnych z\u00e1kazn\u00edkov, ako aj funkcie riadenia, spolupr\u00e1ce a v\u00fdkonnosti &#8211; to v\u0161etko v jednom softv\u00e9ri.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Trunking SIP<\/li>\n\n\n\n<li>IVR<\/li>\n\n\n\n<li>Nahr\u00e1vanie hovorov<\/li>\n\n\n\n<li>Smerovanie hovorov<\/li>\n\n\n\n<li>Spr\u00e1va kontaktov<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba spolo\u010dnosti RingCentral?<\/h4>\n\n\n\n<p>Napriek v\u0161etk\u00fdm pozit\u00edvam v\u0161ak <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/top-9-alternativ-ringcentral-v-roku-2024-hodnotenia-zakaznikov\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/ringcentral-alternative\/\">RingCentralu<\/a> ch\u00fdba nieko\u013eko z\u00e1kladn\u00fdch n\u00e1strojov, ktor\u00e9 modern\u00e9 podniky potrebuj\u00fa.  <\/p>\n\n\n\n<p>Funkcie ako nat\u00edvna anal\u00fdza sentimentu, prepis re\u010di do textu, inteligentn\u00e9 dialery alebo smerovanie na z\u00e1klade zru\u010dnost\u00ed s\u00fa zahrnut\u00e9 len v rie\u0161en\u00ed kontaktn\u00e9ho centra. To ist\u00e9 plat\u00ed aj pre niektor\u00e9 funkcie spr\u00e1vy agenta, ako je monitorovanie.<\/p>\n\n\n\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/nahravanie-v-call-centre-automaticke-zachytavanie-hovorov\/\">N\u00e1stroj na nahr\u00e1vanie hovorov<\/a> a <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/ziskajte-bezplatne-cisla-pre-svoju-firmu\/\">bezplatn\u00e9 \u010d\u00edsla<\/a> s\u00fa k dispoz\u00edcii len ako doplnky za pr\u00edplatok.  <\/p>\n\n\n\n<p>Okrem toho m\u00f4\u017ee implement\u00e1cia spolo\u010dnosti RingCentral trva\u0165 a\u017e 90 dn\u00ed a zah\u0155\u0148a implementa\u010dn\u00fd poplatok.  <\/p>\n\n\n\n<p>Pou\u017e\u00edvate\u013esk\u00e9 rozhranie slu\u017eby RingCentral tie\u017e nie je v\u017edy najpriate\u013eskej\u0161ie na pr\u00e1cu.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p><em>RingCentral MVP je flexibiln\u00e9 cloudov\u00e9 rie\u0161enie, ktor\u00e9 je ide\u00e1lne pre podniky v\u0161etk\u00fdch ve\u013ekost\u00ed.<\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"608\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.15.42-1024x608.png\" alt=\"Nov&#xE9; ceny RingCentral\" class=\"wp-image-175945\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.15.42-1024x608.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.15.42-300x178.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.15.42-768x456.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.15.42-721x428.png 721w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.15.42-424x252.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.15.42-190x113.png 190w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.15.42-88x52.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.15.42.png 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">14. Mitel<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Produkt VoIP spolo\u010dnosti Mitel, MiVoice Business, poskytuje pou\u017e\u00edvate\u013eom komplexn\u00fa platformu na telefonovanie, ktor\u00e1 dok\u00e1\u017ee uspokoji\u0165 potreby predaja aj z\u00e1kazn\u00edckej podpory.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody spolo\u010dnosti Mitel<\/h4>\n\n\n\n<p>Zoznam funkci\u00ed Mite&#8217;ls pon\u00faka mno\u017estvo v\u00fdhod: pou\u017e\u00edvate\u013eom zvy\u0161uje efektivitu a produktivitu bez oh\u013eadu na to, \u010di pracuj\u00fa z pohodlia domova alebo z kancel\u00e1rie. Telef\u00f3nny syst\u00e9m bol navrhnut\u00fd s oh\u013eadom na flexibilitu, tak\u017ee sa d\u00e1 \u013eahko roz\u0161\u00edri\u0165 spolu s va\u0161ou firmou bez toho, aby ste museli pre\u010derpa\u0165 peniaze. Spolo\u010dnos\u0165 Mitel navy\u0161e venuje ve\u013ek\u00fa pozornos\u0165 z\u00e1kazn\u00edckym sk\u00fasenostiam, tak\u017ee sa v\u017edy budete ma\u0165 s k\u00fdm poradi\u0165, ak by sa nie\u010do pokazilo.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Presmerovanie hovorov na mobiln\u00e9 \u010d\u00edsla  <\/li>\n\n\n\n<li>Videokonferencie  <\/li>\n\n\n\n<li>N\u00e1vrh\u00e1r toku hovorov \u0165ahan\u00edm a p\u00fa\u0161\u0165an\u00edm  <\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba spolo\u010dnosti Mitel?<\/h4>\n\n\n\n<p>Recenzenti na G2 sa s\u0165a\u017eovali na probl\u00e9my s pripojen\u00edm k tejto slu\u017ebe. Pod\u013ea niektor\u00fdch pou\u017e\u00edvate\u013eov m\u00f4\u017ee by\u0165 pre nov\u00fdch pou\u017e\u00edvate\u013eov \u0165a\u017ek\u00e9 navigova\u0165 v rozhran\u00ed.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Spolo\u010dnos\u0165 <a    href=\"https:\/\/test-staging.cloudtalk.io\/micloud-connect-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/micloud-connect-alternative\/\">Mitel<\/a> je najvhodnej\u0161ia pre podniky na podnikovej \u00farovni, ktor\u00e9 chc\u00fa maximalizova\u0165 produktivitu svojich agentov call centra.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<p>Cenov\u00e1 ponuka na vy\u017eiadanie.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">15. Nextiva<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Spolo\u010dnos\u0165 Nextiva je ve\u013ek\u00fdm hr\u00e1\u010dom na trhu VoIP a poskytuje slu\u017eby viac ako 15 000 z\u00e1kazn\u00edkom. Nextiva je v\u0161eobecne pova\u017eovan\u00e1 za pou\u017e\u00edvate\u013esky pr\u00edvetiv\u00fa &#8211; pou\u017e\u00edvatelia m\u00f4\u017eu za\u010da\u0165 telefonova\u0165 v priebehu nieko\u013ek\u00fdch min\u00fat v\u010faka jednoduch\u00e9mu a intuit\u00edvnemu procesu nastavenia. Okrem toho je hostite\u013eom syst\u00e9mu spolo\u010dnos\u0165 Nextiva, tak\u017ee za \u00fadr\u017ebu softv\u00e9ru je zodpovedn\u00e1 spolo\u010dnos\u0165 Nextiva.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody spolo\u010dnosti Nextiva<\/h4>\n\n\n\n<p>Nextiva pon\u00faka r\u00f4zne pokro\u010dil\u00e9 funkcie vr\u00e1tane konferen\u010dn\u00fdch hovorov, prepisu hlasovej po\u0161ty, viac\u00farov\u0148ovej obsluhy a mnoh\u00fdch \u010fal\u0161\u00edch. Poskytovate\u013e sa tie\u017e integruje s rie\u0161eniami ako Zendesk, ConnectWise alebo MS Teams.<\/p>\n\n\n\n<p>Virtu\u00e1lne faxovanie Nextiva v s\u00falade s HIPAA je skvel\u00fdm rie\u0161en\u00edm pre zdravotn\u00edckych pracovn\u00edkov. Zdravotn\u00edcki pracovn\u00edci m\u00f4\u017eu zdie\u013ea\u0165 inform\u00e1cie bez toho, aby sa museli ob\u00e1va\u0165 poru\u0161enia ochrany \u00fadajov.  <\/p>\n\n\n\n<p>Podpora 24\/7 navy\u0161e znamen\u00e1, \u017ee s\u00fa v\u00e1m v\u017edy k dispoz\u00edcii agenti, ktor\u00ed v\u00e1m pom\u00f4\u017eu.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Neobmedzen\u00e9 volanie<\/li>\n\n\n\n<li>Z\u00e1znamy videokonferenci\u00ed<\/li>\n\n\n\n<li>Mobiln\u00e9 a po\u010d\u00edta\u010dov\u00e9 aplik\u00e1cie<\/li>\n\n\n\n<li>Optimaliz\u00e1cia pracovn\u00fdch postupov<\/li>\n\n\n\n<li>Viackan\u00e1lov\u00e1 komunik\u00e1cia<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba spolo\u010dnosti Nextiva?<\/h4>\n\n\n\n<p>Hoci je <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/najlepsia-alternativa-a-konkurent-nextiva-v-roku-2024\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/nextiva-alternative\/\">Nextiva<\/a> zn\u00e1mym rie\u0161en\u00edm VoIP, pri zva\u017eovan\u00ed tohto poskytovate\u013ea by ste mali vedie\u0165 o niektor\u00fdch ot\u00e1zkach:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Integr\u00e1cie:<\/strong> Nextive ch\u00fdbaj\u00fa niektor\u00e9 integr\u00e1cie, ako napr\u00edklad <a    href=\"https:\/\/test-staging.cloudtalk.io\/slack\/\">Slack<\/a> alebo <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/integrovany-softver-pre-call-centra\/integracia-call-centra-pre-zapier\/\">Zapier<\/a>. Pomocou aplik\u00e1cie Zapier m\u00f4\u017eu pou\u017e\u00edvatelia prepoji\u0165 v\u00e1\u0161 syst\u00e9m telef\u00f3nie VoIP s tis\u00edckami in\u00fdch syst\u00e9mov.  <\/li>\n\n\n\n<li><strong>Ceny: <\/strong>Mnoh\u00ed pova\u017euj\u00fa <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/cennik-softveru-pre-call-centra\/\">ceny<\/a> spolo\u010dnosti Nextiva za vysok\u00e9, najm\u00e4 pre mal\u00e9 podniky.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Podniky, ktor\u00e9 potrebuj\u00fa robustn\u00fd, bezpe\u010dn\u00fd a spo\u013eahliv\u00fd podnikov\u00fd telef\u00f3nny syst\u00e9m, ktor\u00fd funguje na ka\u017edom zariaden\u00ed a je vybaven\u00fd pokro\u010dil\u00fdmi funkciami, ako s\u00fa videokonferencie, mobiln\u00e1 aplik\u00e1cia, nahr\u00e1vanie hovorov a \u010fal\u0161ie.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/ypIPxQt6zyf4pU9LFmAHyhHdMSSmr2dMxHxPm5K4S8gFiLmQzMeyizFuR3827JlIpr__WbBySsyerjwZaOWomCoLo4GzulMS-1qHACotqPP-Y6Luf65Ih4ucyAUFJNBqPe5yHM0pQEzchV6fPb4JxoE\" alt=\"\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">16. Ooma<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Ooma je ide\u00e1lnym <a    href=\"https:\/\/test-staging.cloudtalk.io\/blog\/small-business-voip\/\">rie\u0161en\u00edm<\/a> pre men\u0161ie spolo\u010dnosti do 500 zamestnancov alebo pre dom\u00e1ce telef\u00f3nne slu\u017eby. Pou\u017e\u00edva sa najm\u00e4 na zaznamen\u00e1vanie hovorov, upozornenia a eskal\u00e1cie.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody spolo\u010dnosti Ooma<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Jednoduch\u00e9 nastavenie: telef\u00f3nny syst\u00e9m m\u00f4\u017eete nain\u0161talova\u0165 bez ak\u00fdchko\u013evek technick\u00fdch znalost\u00ed a dod\u00e1va sa vopred nakonfigurovan\u00fd.<\/li>\n\n\n\n<li>Mobiln\u00e1 aplik\u00e1cia s bohat\u00fdmi funkciami, ktor\u00e1 je kompatibiln\u00e1 so zariadeniami iPhone aj Android.<\/li>\n\n\n\n<li>Virtu\u00e1lny recep\u010dn\u00fd od spolo\u010dnosti Ooma je skvelou mo\u017enos\u0165ou na spr\u00e1vu hovorov pre va\u0161u spolo\u010dnos\u0165. M\u00f4\u017eete naprogramova\u0165 personalizovan\u00e9 uv\u00edtanie, presmerova\u0165 volaj\u00facich na r\u00f4zne pr\u00edpojky alebo pon\u00faknu\u0165 ponuku mo\u017enost\u00ed, ktor\u00e9 m\u00f4\u017eu volaj\u00facich presmerova\u0165 na pr\u00edslu\u0161n\u00fa stranu.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Presmerovanie hlasovej po\u0161ty na e-mail<\/li>\n\n\n\n<li>ID volaj\u00faceho alebo videokonferencie<\/li>\n\n\n\n<li>Po\u010d\u00edta\u010dov\u00e9 a mobiln\u00e9 aplik\u00e1cie pre Android a iPhone<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba spolo\u010dnosti Ooma?<\/h4>\n\n\n\n<p>Hoci je nastavenie ve\u013emi jednoduch\u00e9 a m\u00f4\u017eete po\u017eiada\u0165 o pomoc sprievodcov alebo z\u00e1kazn\u00edcku podporu, nie je potrebn\u00e9 \u017eiadne osobn\u00e9 \u0161kolenie.  <\/p>\n\n\n\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/ooma-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/ooma-alternative\/\">Ooma<\/a> tie\u017e nepon\u00faka predikt\u00edvne vyt\u00e1\u010danie a spr\u00e1vu telemarketingu, tieto funkcie ur\u00fdch\u013euj\u00fa v\u00e1\u0161 pracovn\u00fd postup a v\u00fdrazne u\u013eah\u010duj\u00fa va\u0161e predajn\u00e9 \u00fasilie. Ooma nem\u00e1 dostato\u010dn\u00e9 <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/analytika\/\">mo\u017enosti<\/a> reportovania a <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/analytika\/\">anal\u00fdzy<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Ooma je najlep\u0161ia pre men\u0161ie podniky, ktor\u00e9 h\u013eadaj\u00fa z\u00e1kladn\u00fa slu\u017ebu VoIP.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"584\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Ooma-office-Pricing-1-1024x584.png\" alt=\"\" class=\"wp-image-165522\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Ooma-office-Pricing-1-1024x584.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Ooma-office-Pricing-1-300x171.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Ooma-office-Pricing-1-768x438.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Ooma-office-Pricing-1-1536x876.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Ooma-office-Pricing-1-1300x742.png 1300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Ooma-office-Pricing-1-750x428.png 750w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Ooma-office-Pricing-1-424x242.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Ooma-office-Pricing-1-198x113.png 198w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Ooma-office-Pricing-1-88x50.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Ooma-office-Pricing-1.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">17. <strong>Telef\u00f3n so zoomom<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Ke\u010f po\u010dujete Zoom, pravdepodobne si ho spoj\u00edte so stretnutiami, webin\u00e1rmi a konferen\u010dn\u00fdmi hovormi. \u017diadne prekvapenie. Zoom je jedn\u00fdm z najv\u00e4\u010d\u0161\u00edch n\u00e1strojov na virtu\u00e1lne stretnutia na trhu. Napriek tomu nie je najlacnej\u0161\u00ed. Pozrime sa hlb\u0161ie na v\u0161etky v\u00fdhody a nev\u00fdhody.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody aplik\u00e1cie Zoom<\/h4>\n\n\n\n<p>Zoom je nen\u00e1ro\u010dn\u00e9 rie\u0161enie, ktor\u00e9 sa dokonale za\u010dlen\u00ed do procesov akejko\u013evek organiz\u00e1cie bez oh\u013eadu na jej ve\u013ekos\u0165. Medzi jeho najv\u00e4\u010d\u0161ie v\u00fdhody patr\u00ed ve\u013ek\u00fd po\u010det volaj\u00facich, ktor\u00fdch dok\u00e1\u017ee obsl\u00fa\u017ei\u0165 s jasnou kvalitou hovoru, ako aj dostupn\u00e9 n\u00e1stroje na zv\u00fd\u0161enie produktivity (napr. digit\u00e1lna tabu\u013ea). \u013dahko sa pou\u017e\u00edva a dobre spolupracuje s rie\u0161eniami pl\u00e1novania, ako je napr\u00edklad Kalend\u00e1r Google.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Neobmedzen\u00e9 individu\u00e1lne a skupinov\u00e9 stretnutia vo v\u0161etk\u00fdch pl\u00e1noch Zoom<\/li>\n\n\n\n<li>A\u017e 1 000 integr\u00e1ci\u00ed tret\u00edch str\u00e1n.<\/li>\n\n\n\n<li>U\u017eito\u010dn\u00e9 n\u00e1stroje automatiz\u00e1cie, ako napr\u00edklad Click to Call<\/li>\n\n\n\n<li>Pou\u017e\u00edvate\u013esky pr\u00edvetiv\u00e9 rozhranie<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba telef\u00f3nu Zoom Phone?<\/h4>\n\n\n\n<p>Funkcii Zoom ch\u00fdbaj\u00fa pokro\u010dil\u00e9 mo\u017enosti vyt\u00e1\u010dania. Hoci platforma pon\u00faka mnoho integr\u00e1ci\u00ed, ch\u00fdbaj\u00fa jej niektor\u00e9 z najpopul\u00e1rnej\u0161\u00edch, ako napr\u00edklad <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/integracia-call-centra-pre-hubspot\/\">HubSpot CRM<\/a> a <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/integrovany-softver-pre-call-centra\/integracia-systemu-freshworks-crm-s-nasim-systemom-inteligentnych-telefonov\/\">Freshsales<\/a>. Funkcie firemn\u00e9ho telef\u00f3nu s\u00fa zahrnut\u00e9 len v pl\u00e1noch vy\u0161\u0161ej \u00farovne.<\/p>\n\n\n\n<p>Niektor\u00e9 funkcie, napr\u00edklad audiokonferencie alebo anal\u00fdza v re\u00e1lnom \u010dase, s\u00fa k dispoz\u00edcii len ako doplnky.<\/p>\n\n\n\n<p>Navy\u0161e spolo\u010dnos\u0165 <a    href=\"https:\/\/test-staging.cloudtalk.io\/zoom-phone-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/zoom-phone-alternative\/\">Zoom<\/a> nepon\u00faka \u017eiadne osobn\u00e9 \u0161kolenia.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Zoom je najlep\u0161\u00ed pre firmy, ktor\u00e9 klad\u00fa d\u00f4raz na mo\u017enosti videokonferenci\u00ed.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"552\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/zoom-pricing1-1024x552.png\" alt=\"\" class=\"wp-image-164720\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/zoom-pricing1-1024x552.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/zoom-pricing1-300x162.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/zoom-pricing1-768x414.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/zoom-pricing1-1536x828.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/zoom-pricing1-200x108.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/zoom-pricing1-784x422.png 784w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/zoom-pricing1-560x302.png 560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/zoom-pricing1-484x261.png 484w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/zoom-pricing1-400x216.png 400w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/zoom-pricing1-392x211.png 392w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/zoom-pricing1-148x80.png 148w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/zoom-pricing1-251x135.png 251w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/zoom-pricing1-64x34.png 64w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/zoom-pricing1.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\"><strong>18. Vonage<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Spolo\u010dnos\u0165 Vonage patr\u00ed medzi najzn\u00e1mej\u0161\u00edch poskytovate\u013eov virtu\u00e1lnych telef\u00f3nov na svete. V tejto oblasti p\u00f4sobia u\u017e viac ako 20 rokov a z\u00edskali si z\u00e1videniahodn\u00fa reput\u00e1ciu l\u00eddra na trhu.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody spolo\u010dnosti Vonage<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Funkcia automatickej obsluhy virtu\u00e1lnej recepcie umo\u017e\u0148uje presmerovanie hovorov na in\u00e9 oddelenia.<\/li>\n\n\n\n<li>Okrem toho m\u00f4\u017eu podniky volaj\u00facim poskytn\u00fa\u0165 alternat\u00edvy smerovania hovorov, ktor\u00e9 im umo\u017enia vyto\u010di\u0165 bu\u010f ich meno, alebo predvo\u013ebu. Volaj\u00faci m\u00f4\u017eu pred presmerovan\u00edm hovoru na oddelenie vyu\u017ei\u0165 aj adres\u00e1r spolo\u010dnosti.<\/li>\n\n\n\n<li>Aj ke\u010f podniky pou\u017e\u00edvaj\u00fa cloudov\u00e9 slu\u017eby, ktor\u00e9 spotreb\u00favaj\u00fa ve\u013ek\u00fa \u0161\u00edrku p\u00e1sma, napr\u00edklad n\u00e1stroje na spolupr\u00e1cu, chat a video, funkcie optimaliz\u00e1cie siete spolo\u010dnosti Vonage zabezpe\u010duj\u00fa kontinuitu a kvalitu hovorov.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Stabilita a spo\u013eahlivos\u0165<\/li>\n\n\n\n<li>Automatick\u00e9 obsluhovanie<\/li>\n\n\n\n<li>Integr\u00e1cie CRM<\/li>\n\n\n\n<li>Hlasov\u00e9 a videokonferencie<\/li>\n\n\n\n<li>Slu\u017eby presmerovania hovorov<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba spolo\u010dnosti Vonage?<\/h4>\n\n\n\n<p>Nane\u0161\u0165astie pre z\u00e1kazn\u00edkov spolo\u010dnos\u0165 Vonage vyu\u017eila svoju poves\u0165 a \u00fa\u010dtuje si za svoje slu\u017eby ove\u013ea viac ako in\u00ed porovnate\u013en\u00ed poskytovatelia virtu\u00e1lneho telef\u00f3nneho softv\u00e9ru.  <\/p>\n\n\n\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/cennik-softveru-pre-call-centra\/\">Cenn\u00edk<\/a> <a    href=\"https:\/\/test-staging.cloudtalk.io\/vonage-best-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/vonage-best-alternative\/\">Vonage<\/a> zah\u0155\u0148a aj mnoho <strong>skryt\u00fdch poplatkov<\/strong>, ktor\u00e9 slu\u017ebu predra\u017euj\u00fa.  <\/p>\n\n\n\n<p>To m\u00f4\u017ee by\u0165 skuto\u010dnou nev\u00fdhodou pre <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/cloudovy-telefonny-system-pre-male-ale-ambiciozne-podniky\/\">mal\u00e9 podniky,<\/a> ktor\u00e9 musia by\u0165 n\u00e1ro\u010dnej\u0161ie na to, ako a kde vynakladaj\u00fa svoje zdroje.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Slu\u017eba Vonage je najlep\u0161ia pre spolo\u010dnosti, ktor\u00e9 h\u013eadaj\u00fa dobre zaveden\u00e9ho poskytovate\u013ea.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"472\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-1024x472.png\" alt=\"\" class=\"wp-image-162818\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-1024x472.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-300x138.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-768x354.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-1536x708.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-2048x944.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-1600x738.png 1600w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-200x92.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-784x361.png 784w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-560x258.png 560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-484x223.png 484w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-400x184.png 400w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-392x181.png 392w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-174x80.png 174w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-270x124.png 270w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-17.54.28-64x30.png 64w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">19. <strong>GoTo Connect<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Slu\u017eba GoTo Connect je \u010dastou vo\u013ebou pre firmy, ktor\u00e9 sa sna\u017eia \u0161k\u00e1lova\u0165. Pozrime sa bli\u017e\u0161ie na ponuku tohto poskytovate\u013ea VoIP, presk\u00famajme jej siln\u00e9 a slab\u00e9 str\u00e1nky a zistime, \u010di pln\u00ed svoje s\u013euby.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody GoToConnect<\/h4>\n\n\n\n<p>V porovnan\u00ed s in\u00fdmi podnikov\u00fdmi telef\u00f3nnymi syst\u00e9mami vynik\u00e1 GoTo Connect rozsiahlym radom funkci\u00ed. Odli\u0161uje sa v\u0161ak nielen mno\u017estvom funkci\u00ed, ktor\u00e9 pon\u00faka, ale aj kvalitou svojich n\u00e1strojov. Syst\u00e9m je u\u017e\u00edvate\u013esky pr\u00edvetiv\u00fd a pou\u017e\u00edvatelia sa m\u00f4\u017eu \u013eahko obozn\u00e1mi\u0165 s jeho funkciami. Okrem toho pon\u00faka vynikaj\u00facu kvalitu hovorov a aj v r\u00e1mci pau\u0161\u00e1lu Standard m\u00f4\u017eete neobmedzene telefonova\u0165 do 52 kraj\u00edn.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pokro\u010dil\u00e9 inteligentn\u00e9 \u010d\u00edseln\u00edky navrhnut\u00e9 na zv\u00fd\u0161enie predajn\u00fdch schopnost\u00ed podnikov  <\/li>\n\n\n\n<li>Komplexn\u00fd v\u00fdber vstupn\u00fdch a \u0161koliacich vide\u00ed  <\/li>\n\n\n\n<li>V\u00fdnimo\u010dn\u00e1 mobiln\u00e1 aplik\u00e1cia s celou \u0161k\u00e1lou mo\u017enost\u00ed volania  <\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba slu\u017ebe GoTo Connect?<\/h4>\n\n\n\n<p>Jednou z prv\u00fdch nev\u00fdhod, ktor\u00e9 si pou\u017e\u00edvatelia v\u0161imn\u00fa pri pou\u017e\u00edvan\u00ed slu\u017eby <a    href=\"https:\/\/test-staging.cloudtalk.io\/go-to-connect-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/go-to-connect-alternative\/\">GoTo Connect<\/a>, je <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/integrovany-softver-pre-call-centra\/\">nedostatok <strong>integr\u00e1ci\u00ed<\/strong><\/a> tohto rie\u0161enia. Okrem toho ch\u00fdba nieko\u013eko funkci\u00ed, ktor\u00e9 m\u00f4\u017eete o\u010dak\u00e1va\u0165 u in\u00fdch poskytovate\u013eov, vr\u00e1tane <strong>pozn\u00e1mok\/zna\u010diek hovorov<\/strong>, <strong>maskovania hovorov<\/strong>, <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/smerovanie-hovorov-v-pracovnych-hodinach-a-po-pracovnej-dobe-cloudtalk\/\"><strong>pracovn\u00e9 hodiny<\/strong><\/a>alebo dokonca <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/\"><strong>ID volaj\u00faceho<\/strong><\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>\u0160k\u00e1luj\u00face sa podniky, ktor\u00e9 sa chc\u00fa efekt\u00edvne dosta\u0165 na vrchol svojho odvetvia  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"593\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Goto-connect-pricing.png\" alt=\"\" class=\"wp-image-166801\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Goto-connect-pricing.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Goto-connect-pricing-300x174.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Goto-connect-pricing-768x445.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Goto-connect-pricing-739x428.png 739w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Goto-connect-pricing-424x246.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Goto-connect-pricing-195x113.png 195w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Goto-connect-pricing-88x51.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">20. <strong>Grasshopper<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Grasshopper je \u010dasto <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/cloudovy-telefonny-system-pre-male-ale-ambiciozne-podniky\/\">rie\u0161en\u00edm VoIP pre men\u0161ie podniky, ktor\u00e9<\/a> h\u013eadaj\u00fa softv\u00e9r pre call centr\u00e1 na zefekt\u00edvnenie svojej \u010dinnosti na celom svete. Je v\u0161ak ich obchodn\u00fd model naozaj tak\u00fd \u00fastretov\u00fd vo\u010di mal\u00fdm a stredn\u00fdm podnikom? Pozrime sa na to.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody Grasshoppera<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nastavenie je jednoduch\u00e9 a zaberie len nieko\u013eko kliknut\u00ed &#8211; nie je potrebn\u00fd \u017eiadny IT titul.  <\/li>\n\n\n\n<li>Cenov\u00e1 \u00farove\u0148 Solo je ve\u013emi dostupn\u00e1 aj pre za\u010d\u00ednaj\u00face spolo\u010dnosti. Okrem toho po dosiahnut\u00ed \u00farovne slu\u017eby Small Business nie s\u00fa \u017eiadne obmedzenia na roz\u0161\u00edrenie.  <\/li>\n\n\n\n<li>Nie je potrebn\u00e9 kupova\u0165 drah\u00e9 nov\u00e9 zariadenie. Svoju firmu m\u00f4\u017eete prev\u00e1dzkova\u0165 z osobn\u00e9ho smartf\u00f3nu a z\u00e1rove\u0148 ju oddeli\u0165 od zvy\u0161ku svojho \u017eivota.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prepis hlasovej po\u0161ty<\/li>\n\n\n\n<li>Vlastn\u00e9 pozdravy<\/li>\n\n\n\n<li>S\u00fabe\u017en\u00e9 vybavovanie hovorov  <\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba Grasshopperovi?<\/h4>\n\n\n\n<p>Jednoduchos\u0165 programu Grasshopper m\u00e1 v\u0161ak aj svoju nev\u00fdhodu: Rie\u0161eniu ch\u00fdba nieko\u013eko z\u00e1kladn\u00fdch funkci\u00ed VoIP, ktor\u00e9 m\u00f4\u017eu pou\u017e\u00edvatelia o\u010dak\u00e1va\u0165, vr\u00e1tane:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>nahr\u00e1vanie hovorov,<\/li>\n\n\n\n<li>v\u00fdkonn\u00e9 \u010d\u00edseln\u00edky,<\/li>\n\n\n\n<li>a dokonca aj <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/softver-na-volanie-kliknutim\/\">kliknutie na hovor.<\/a><\/li>\n<\/ul>\n\n\n\n<p>Okrem toho sa nieko\u013eko pou\u017e\u00edvate\u013eov s\u0165a\u017euje, \u017ee aplik\u00e1cii by mohli prospie\u0165 niektor\u00e9 hlb\u0161ie <strong>funkcie hl\u00e1senia<\/strong>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/grasshopper-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/grasshopper-alternative\/\">Grasshopper<\/a> je najlep\u0161\u00ed pre mal\u00e9 a stredn\u00e9 podniky, ktor\u00e9 si cenia spokojnos\u0165 svojich z\u00e1kazn\u00edkov nadov\u0161etko.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"593\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/grasshopper-pricing.png\" alt=\"\" class=\"wp-image-166853\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/grasshopper-pricing.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/grasshopper-pricing-300x174.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/grasshopper-pricing-768x445.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/grasshopper-pricing-739x428.png 739w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/grasshopper-pricing-424x246.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/grasshopper-pricing-195x113.png 195w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/grasshopper-pricing-88x51.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">21. <strong>Phone.com <\/strong> <\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Phone.com je \u010fal\u0161ia virtu\u00e1lna telef\u00f3nna slu\u017eba, o ktorej \u010dasto nepo\u010dujete. Pomaly, ale isto si v\u0161ak buduje meno t\u00fdm, \u017ee svojim z\u00e1kazn\u00edkom poskytuje spo\u013eahliv\u00fd, cenovo dostupn\u00fd a \u013eahko pou\u017eite\u013en\u00fd komunika\u010dn\u00fd softv\u00e9r. V\u010faka slu\u017ebe Phone.com si m\u00f4\u017eu firmy \u013eahko udr\u017eiava\u0165 profesion\u00e1lny imid\u017e a zosta\u0165 v kontakte so z\u00e1kazn\u00edkmi a kolegami odkia\u013eko\u013evek.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody slu\u017eby Phone.com<\/h4>\n\n\n\n<p>Phone.com je cenovo v\u00fdhodn\u00e9 rie\u0161enie, ktor\u00e9 pou\u017e\u00edvate\u013eom umo\u017e\u0148uje u\u0161etri\u0165 peniaze za telef\u00f3nne \u00fa\u010dty. Okrem toho umo\u017e\u0148uje pou\u017e\u00edvate\u013eom jednoducho spravova\u0165 svoje \u00fa\u010dty a r\u00fdchlo prid\u00e1va\u0165\/odstra\u0148ova\u0165 telef\u00f3nne \u010d\u00edsla alebo pou\u017e\u00edvate\u013eov. Spolo\u010dnos\u0165 Phone.com pon\u00faka \u0161pi\u010dkov\u00fd z\u00e1kazn\u00edcky servis a podporu, tak\u017ee je ide\u00e1lnou vo\u013ebou pre t\u00fdch, ktor\u00ed h\u013eadaj\u00fa spo\u013eahliv\u00fa virtu\u00e1lnu telef\u00f3nnu slu\u017ebu.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Automatick\u00ed \u00fa\u010dastn\u00edci<\/li>\n\n\n\n<li>Odkazov\u00e1 schr\u00e1nka<\/li>\n\n\n\n<li>Presmerovanie hovorov<\/li>\n\n\n\n<li>Konferen\u010dn\u00e9 hovory<\/li>\n\n\n\n<li>Bezplatn\u00e9 \u010d\u00edsla<\/li>\n\n\n\n<li>Miestne \u010d\u00edsla<\/li>\n\n\n\n<li>Smerovanie hovorov<\/li>\n\n\n\n<li>Neobmedzen\u00e9 vyt\u00e1\u010danie pred\u013a\u017eenia<\/li>\n\n\n\n<li>Anal\u00fdza hovorov<\/li>\n\n\n\n<li>blokovanie hovorov<\/li>\n\n\n\n<li>Ozn\u00e1menie<\/li>\n\n\n\n<li>Smerovanie<\/li>\n\n\n\n<li>Kliknutie na zavolanie<\/li>\n\n\n\n<li>ID volaj\u00faceho<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba slu\u017ebe Phone.com?<\/h4>\n\n\n\n<p>Hoci <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/\">funkcie<\/a> slu\u017eby Phone.com pon\u00fakaj\u00fa z\u00e1kazn\u00edkom ur\u010dite ve\u013ea, je tu jeden h\u00e1\u010dik. Mnoh\u00e9 z jej najlep\u0161\u00edch funkci\u00ed s\u00fa uzamknut\u00e9 za platenou stenou. Okrem toho m\u00e1 softv\u00e9r obmedzen\u00fd po\u010det mo\u017en\u00fdch integr\u00e1ci\u00ed, tak\u017ee pravdepodobne nie je prvou vo\u013ebou pre t\u00fdch, ktor\u00ed h\u013eadaj\u00fa centralizovan\u00e9 rie\u0161enie call centra.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Rie\u0161enie VoIP od spolo\u010dnosti Phone.com je najvhodnej\u0161ie pre mal\u00e9 podniky, ktor\u00e9 potrebuj\u00fa len z\u00e1kladn\u00e9 funkcie.  <\/p>\n\n\n\n<p>Ak chc\u00fa spolo\u010dnosti z\u00edska\u0165 \u010fal\u0161ie n\u00e1stroje, musia prejs\u0165 na pl\u00e1ny vy\u0161\u0161ej \u00farovne. Pr\u00edkladmi tak\u00fdchto n\u00e1strojov s\u00fa prepis hlasovej po\u0161ty, online hlasov\u00e9 prenosy, kontrola pr\u00edstupu, opr\u00e1vnenia a dokonca neobmedzen\u00fd po\u010det min\u00fat.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"530\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/phone.com-pricing-1-1024x530.png\" alt=\"\" class=\"wp-image-164534\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/phone.com-pricing-1-1024x530.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/phone.com-pricing-1-300x155.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/phone.com-pricing-1-768x397.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/phone.com-pricing-1-1536x795.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/phone.com-pricing-1-200x104.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/phone.com-pricing-1-784x406.png 784w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/phone.com-pricing-1-560x290.png 560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/phone.com-pricing-1-484x250.png 484w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/phone.com-pricing-1-400x207.png 400w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/phone.com-pricing-1-392x203.png 392w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/phone.com-pricing-1-155x80.png 155w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/phone.com-pricing-1-261x135.png 261w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/phone.com-pricing-1-64x33.png 64w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/phone.com-pricing-1.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">22. <strong>Verizon <\/strong> <\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Verizon je cloudov\u00e9 rie\u0161enie, ktor\u00e9 pon\u00faka mnoh\u00e9 poznatky potrebn\u00e9 na optimaliz\u00e1ciu obchodn\u00fdch oper\u00e1ci\u00ed a t\u00fdm aj na podporu rastu. Pon\u00faka slu\u017eby mobiln\u00e9ho telef\u00f3nu, dom\u00e1ceho telef\u00f3nu a internetu pre r\u00f4zne zariadenia.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody spolo\u010dnosti Verizon<\/h4>\n\n\n\n<p>Spolo\u010dnos\u0165 Verizon vyu\u017e\u00edva analytiku na ur\u010dovanie v\u00fdkonnosti pou\u017e\u00edvate\u013eov a pom\u00e1ha pri zlep\u0161ovan\u00ed efektivity. V\u010faka spr\u00e1vam a upozorneniam v re\u00e1lnom \u010dase pom\u00e1ha podnikom lep\u0161ie riadi\u0165 ich slu\u017eby.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sledovanie aktivity<\/li>\n\n\n\n<li>\u00da\u010dtovanie a faktur\u00e1cia<\/li>\n\n\n\n<li>Kontaktn\u00e1 datab\u00e1za<\/li>\n\n\n\n<li>Spr\u00e1va zml\u00fav\/licenci\u00ed<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba spolo\u010dnosti Verizon?<\/h4>\n\n\n\n<p>Hoci <a    href=\"https:\/\/test-staging.cloudtalk.io\/verizon-one-talk-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/verizon-one-talk-alternative\/\">Verizon<\/a> pon\u00faka mno\u017estvo u\u017eito\u010dn\u00fdch funkci\u00ed, ch\u00fdbaj\u00fa mu niektor\u00e9 mo\u017enosti, ktor\u00e9 poskytuj\u00fa in\u00e9 cloudov\u00e9 rie\u0161enia. Nepon\u00faka napr\u00edklad spr\u00e1vu z\u00e1sob, \u010do m\u00f4\u017ee by\u0165 d\u00f4le\u017eit\u00e9 pre podniky, ktor\u00e9 potrebuj\u00fa sledova\u0165 stav svojich z\u00e1sob. Okrem toho neposkytuje n\u00e1stroje na pl\u00e1novanie alebo odosielanie, ktor\u00e9 m\u00f4\u017eu by\u0165 u\u017eito\u010dn\u00e9 pre podniky s mobiln\u00fdmi pracovn\u00edkmi. A nakoniec, Verizon nem\u00e1 \u017eiadne marketingov\u00e9 funkcie ani funkcie CRM, ktor\u00e9 by podnikom pomohli pri starostlivosti o potenci\u00e1lnych z\u00e1kazn\u00edkov a udr\u017eiavan\u00ed vz\u0165ahov so z\u00e1kazn\u00edkmi.<\/p>\n\n\n\n<p>Celkovo je Verizon skvel\u00fdm rie\u0161en\u00edm na spr\u00e1vu mobiln\u00fdch zariaden\u00ed a slu\u017eieb, ale podniky, ktor\u00e9 h\u013eadaj\u00fa pokro\u010dilej\u0161ie funkcie, m\u00f4\u017eu zv\u00e1\u017ei\u0165 in\u00e9 cloudov\u00e9 rie\u0161enia.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Verizon je ide\u00e1lnym rie\u0161en\u00edm pre podniky v\u0161etk\u00fdch ve\u013ekost\u00ed, ktor\u00e9 chc\u00fa optimalizova\u0165 svoju prev\u00e1dzku, zn\u00ed\u017ei\u0165 n\u00e1klady a zlep\u0161i\u0165 slu\u017eby z\u00e1kazn\u00edkom. Hod\u00ed sa aj vtedy, ke\u010f podniky potrebuj\u00fa spravova\u0165 viacero miest, koordinova\u0165 dod\u00e1vky a pl\u00e1nova\u0165 stretnutia.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"516\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/verizon-price-1024x516.png\" alt=\"\" class=\"wp-image-202131\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/verizon-price-1024x516.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/verizon-price-300x151.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/verizon-price-768x387.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/verizon-price-1536x774.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/verizon-price-1320x665.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/verizon-price-760x383.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/verizon-price-424x214.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/verizon-price-200x101.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/verizon-price-88x44.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/verizon-price.png 1830w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">23. <strong>Google Voice <\/strong> <\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Slu\u017eba Google Voice je na trhu od roku 2009. Z\u00e1kazn\u00edkom pon\u00faka bezplatn\u00e9 aj platen\u00e9 verzie. Slu\u017eba Google Voice m\u00e1 mnoho u\u017eito\u010dn\u00fdch funkci\u00ed, napr\u00edklad presmerovanie hovorov, skupiny zvonen\u00ed a integr\u00e1ciu so slu\u017ebami Google Meet a Kalend\u00e1r Google. Najv\u00e4\u010d\u0161ou nev\u00fdhodou slu\u017eby Google Voice je absencia aplik\u00e1cie pre po\u010d\u00edta\u010de.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody slu\u017eby Google Voice<\/h4>\n\n\n\n<p>Bezplatn\u00e1 verzia slu\u017eby Google Voice pon\u00faka neobmedzen\u00e9 volania v r\u00e1mci USA a <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/virtualne-cislo-kanada\/\">Kanady<\/a>, \u010do je ide\u00e1lne pre spolo\u010dnosti s dom\u00e1cou klientelou. S\u00fa\u010das\u0165ou v\u0161etk\u00fdch pl\u00e1nov poskytovate\u013ea je aj nahr\u00e1vanie hovorov. Implement\u00e1cia je tie\u017e pomerne jednoduch\u00e1: m\u00f4\u017eete ju spusti\u0165 v priebehu nieko\u013ek\u00fdch min\u00fat. V neposlednom rade je v\u00e1m k dispoz\u00edcii z\u00e1kazn\u00edcka podpora slu\u017eby Google Voice 24 hod\u00edn denne, 7 dn\u00ed v t\u00fd\u017edni.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prepojenie SIP<\/li>\n\n\n\n<li>Neobmedzen\u00e9 textov\u00e9 spr\u00e1vy v USA<\/li>\n\n\n\n<li>Integr\u00e1cia slu\u017eby Google Meet<\/li>\n\n\n\n<li>Integr\u00e1cia kalend\u00e1ra Google<\/li>\n\n\n\n<li>Prepis hlasovej po\u0161ty<\/li>\n\n\n\n<li>Presmerovanie hovorov<\/li>\n\n\n\n<li>Viac\u00farov\u0148ov\u00fd automatick\u00fd obsluhuj\u00faci person\u00e1l<\/li>\n\n\n\n<li>Skupiny kr\u00fa\u017ekov<\/li>\n\n\n\n<li>Pokro\u010dil\u00e9 reportovanie (BigQuery)<\/li>\n\n\n\n<li>Ad-hoc nahr\u00e1vanie hovorov pou\u017e\u00edvate\u013eov<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba slu\u017ebe Google Voice?<\/h4>\n\n\n\n<p>Ak chcete z\u00edska\u0165 pr\u00edstup k slu\u017ebe <a    href=\"https:\/\/test-staging.cloudtalk.io\/google-voice-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/google-voice-alternative\/\">Google Voice<\/a>, mus\u00edte ma\u0165 telef\u00f3nne \u010d\u00edslo v USA.  <\/p>\n\n\n\n<p>Platforme tie\u017e ch\u00fdbaj\u00fa popul\u00e1rne integr\u00e1cie, ako je <a    href=\"https:\/\/test-staging.cloudtalk.io\/slack\/\">Slack<\/a> alebo <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/integrovany-softver-pre-call-centra\/integracia-call-centra-pre-zapier\/\">Zapier<\/a>.  <\/p>\n\n\n\n<p>Slu\u017eba Google Voice m\u00e1 tie\u017e ur\u010dit\u00e9 obmedzenia funkci\u00ed. Nez\u00edskate bezplatn\u00e9 \u010d\u00edsla, inteligentn\u00fd dialer, <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/\">automatizovan\u00fa distrib\u00faciu hovorov<\/a>, <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/monitorovanie-hovorov-co-to-je-ako-funguje-a-ake-su-vyhody\/\">monitorovanie hovorov<\/a>, spr\u00e1vu kontaktov, <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/co-je-interaktivna-hlasova-odozva-ivrvyhody-a-nastavenie\/\">IVR<\/a>, ani reportovanie a anal\u00fdzu.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Slu\u017eba Google Voice je najvhodnej\u0161ia pre za\u010d\u00ednaj\u00face spolo\u010dnosti. Tento poskytovate\u013e je \u010dasto uv\u00e1dzan\u00fd ako jedna z najlep\u0161\u00edch virtu\u00e1lnych telef\u00f3nnych slu\u017eieb pre mal\u00e9 podniky, ale v\u0161etky ve\u013ekosti si n\u00e1jdu nie\u010do, \u010do m\u00f4\u017eu vyu\u017ei\u0165.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"572\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-16.33.53-1024x572.png\" alt=\"\" class=\"wp-image-162715\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-16.33.53-1024x572.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-16.33.53-300x168.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-16.33.53-768x429.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-16.33.53-200x112.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-16.33.53-784x438.png 784w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-16.33.53-560x313.png 560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-16.33.53-484x270.png 484w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-16.33.53-400x223.png 400w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-16.33.53-392x219.png 392w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-16.33.53-143x80.png 143w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-16.33.53-242x135.png 242w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-16.33.53-64x36.png 64w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-at-16.33.53.png 1368w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">24. Openphone<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>OpenPhone pom\u00e1ha mal\u00fdm aj ve\u013ek\u00fdm firm\u00e1m zriadi\u0165 medzin\u00e1rodn\u00e9 telef\u00f3nne linky na spr\u00e1vu intern\u00fdch aj extern\u00fdch glob\u00e1lnych hovorov alebo spr\u00e1v. V\u0161etky <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/softver-virtualneho-call-centra\/\">interakcie v call centre<\/a> m\u00f4\u017eete vybavova\u0165 z ktor\u00e9hoko\u013evek miesta na svete.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody slu\u017eby Openphone<\/h4>\n\n\n\n<p>OpenPhone m\u00e1 intuit\u00edvne pou\u017e\u00edvate\u013esk\u00e9 rozhranie s aplik\u00e1ciami, ktor\u00e9 funguj\u00fa na akejko\u013evek platforme. funkcie ako nahr\u00e1vanie hovorov, prisp\u00f4sobite\u013en\u00e9 IVR a roz\u0161\u00edrenia robia z OpenPhone skvel\u00e9 rie\u0161enie pre t\u00edmy z\u00e1kazn\u00edckej podpory<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Jedine\u010dn\u00e9 funkcie telef\u00f3nu OpenPhone<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>API<\/li>\n\n\n\n<li>Automatizovan\u00fd obsluhuj\u00faci person\u00e1l<\/li>\n\n\n\n<li>Riadenie call centra<\/li>\n\n\n\n<li>Zaznamen\u00e1vanie hovorov<\/li>\n\n\n\n<li>Nahr\u00e1vanie hovorov<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>OpenPhone je komplexn\u00fd telef\u00f3nny syst\u00e9m pre t\u00edmy. Prin\u00e1\u0161a va\u0161e pracovn\u00e9 hovory, textov\u00e9 spr\u00e1vy a kontakty do jednej pr\u00edjemnej aplik\u00e1cie, ktor\u00e1 funguje kdeko\u013evek.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba slu\u017ebe OpenPhone?<\/h4>\n\n\n\n<p>V <a    href=\"https:\/\/test-staging.cloudtalk.io\/openphone-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/openphone-alternative\/\">slu\u017ebe OpenPhone<\/a> ch\u00fdba mnoho funkci\u00ed, ktor\u00e9 s\u00fa pre predajn\u00e9 t\u00edmy nevyhnutn\u00e9, ako napr\u00edklad automatick\u00e9 vyt\u00e1\u010danie, funkcia click-to-call a <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/\">podpora<\/a> otvoren\u00e9ho <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/\">rozhrania API<\/a>, ktor\u00e1 m\u00f4\u017ee pou\u017e\u00edvate\u013eom pom\u00f4c\u0165 roz\u0161\u00edri\u0165 rozsah dostupn\u00fdch integr\u00e1ci\u00ed. Z\u00e1kazn\u00edci sa \u010dasto s\u0165a\u017euj\u00fa na n\u00edzky po\u010det aplik\u00e1ci\u00ed, s ktor\u00fdmi sa softv\u00e9r sp\u00e1ja. Okrem toho mo\u017enos\u0165 Standard zah\u0155\u0148a iba volania a posielanie spr\u00e1v do <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/virtualne-cislo-usa\/\">USA<\/a>. a <a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/virtualne-cislo-kanada\/\">Kanady<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"547\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.30.05-1024x547.png\" alt=\"Nov&#xE9; ceny slu&#x17E;by Openphone\" class=\"wp-image-175970\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.30.05-1024x547.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.30.05-300x160.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.30.05-768x410.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.30.05-760x406.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.30.05-424x226.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.30.05-200x107.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.30.05-88x47.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.30.05.png 1212w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">25. <strong>Microsoft Teams Phone<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Microsoft Teams Phone je cloudov\u00e9 rie\u0161enie na telefonovanie, ktor\u00e9 je integrovan\u00e9 s popul\u00e1rnou platformou na spolupr\u00e1cu Microsoft Teams. Pon\u00faka cel\u00fd rad funkci\u00ed na volanie a stretnutia, ako aj mo\u017enos\u0165 uskuto\u010d\u0148ova\u0165 a prij\u00edma\u0165 hovory z ak\u00e9hoko\u013evek zariadenia.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody telef\u00f3nu Microsoft Teams<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Integr\u00e1cia s platformou Microsoft Teams pre bezprobl\u00e9mov\u00fa komunik\u00e1ciu a spolupr\u00e1cu<\/li>\n\n\n\n<li>Pokro\u010dil\u00e9 funkcie umelej inteligencie, ako je prepis a preklad, na efekt\u00edvnej\u0161iu komunik\u00e1ciu<\/li>\n\n\n\n<li>Vysokokvalitn\u00e9 zvukov\u00e9 a obrazov\u00e9 hovory s radom funkci\u00ed, ako je rozmazanie pozadia a \u017eiv\u00e9 titulky<\/li>\n\n\n\n<li>Kompatibilita so \u0161irokou \u0161k\u00e1lou zariaden\u00ed vr\u00e1tane stolov\u00fdch telef\u00f3nov, mobiln\u00fdch telef\u00f3nov a po\u010d\u00edta\u010dov<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nahr\u00e1vanie hovorov a prepis hlasovej po\u0161ty na jednoduch\u00e9 vyh\u013eadanie a presk\u00famanie d\u00f4le\u017eit\u00fdch inform\u00e1ci\u00ed<\/li>\n\n\n\n<li>Funkcie smerovania hovorov a automatick\u00e9ho volania na efekt\u00edvne riadenie a vybavovanie hovorov<\/li>\n\n\n\n<li>Funkcie <a    href=\"https:\/\/test-staging.cloudtalk.io\/emergency-call-center-solution\/\">n\u00fadzov\u00e9ho volania<\/a> na zv\u00fd\u0161enie bezpe\u010dnosti a ochrany<\/li>\n\n\n\n<li>Integr\u00e1cia s popul\u00e1rnymi podnikov\u00fdmi aplik\u00e1ciami, ako s\u00fa Salesforce a ServiceNow<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba v slu\u017ebe Microsoft Teams Phone?<\/h4>\n\n\n\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/microsoft-teams-alternatives\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/microsoft-teams-alternatives\/\">Microsoft Teams Phone<\/a> je prim\u00e1rne ur\u010den\u00fd na pou\u017e\u00edvanie s platformou Microsoft Teams, \u010do nemus\u00ed by\u0165 najvhodnej\u0161ie pre podniky, ktor\u00e9 sa spoliehaj\u00fa na in\u00e9 n\u00e1stroje na komunik\u00e1ciu a spolupr\u00e1cu. Okrem toho niektor\u00ed pou\u017e\u00edvatelia hl\u00e1sili probl\u00e9my s kvalitou a spo\u013eahlivos\u0165ou hovorov.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Slu\u017eba Microsoft Teams Phone je najvhodnej\u0161ia pre podniky, ktor\u00e9 u\u017e pou\u017e\u00edvaj\u00fa alebo zva\u017euj\u00fa pou\u017e\u00edvanie platformy Microsoft Teams pre svoje potreby komunik\u00e1cie a spolupr\u00e1ce. Spolo\u010dnostiam, ktor\u00e9 oce\u0148uj\u00fa pokro\u010dil\u00e9 funkcie umelej inteligencie a integr\u00e1ciu s in\u00fdmi podnikov\u00fdmi aplik\u00e1ciami, m\u00f4\u017ee Microsoft Teams Phone vyhovova\u0165.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"535\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/06\/MicrosoftTeams_pricing-1024x535.png\" alt=\"\" class=\"wp-image-172079\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/06\/MicrosoftTeams_pricing-1024x535.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/06\/MicrosoftTeams_pricing-300x157.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/06\/MicrosoftTeams_pricing-768x401.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/06\/MicrosoftTeams_pricing-1536x803.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/06\/MicrosoftTeams_pricing-1320x690.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/06\/MicrosoftTeams_pricing-760x397.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/06\/MicrosoftTeams_pricing-424x222.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/06\/MicrosoftTeams_pricing-200x105.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/06\/MicrosoftTeams_pricing-88x46.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/06\/MicrosoftTeams_pricing.png 1598w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">26. Freshdesk<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Freshdesk je cloudov\u00fd softv\u00e9r pre slu\u017eby z\u00e1kazn\u00edkom, ktor\u00fd pon\u00faka cel\u00fd rad funkci\u00ed na spr\u00e1vu z\u00e1kazn\u00edckych ot\u00e1zok a po\u017eiadaviek na podporu. Zah\u0155\u0148a r\u00f4zne kan\u00e1ly na komunik\u00e1ciu so z\u00e1kazn\u00edkmi, ako s\u00fa e-mail, telef\u00f3n, soci\u00e1lne m\u00e9di\u00e1 a \u017eiv\u00fd chat.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody slu\u017eby Freshdesk<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pou\u017e\u00edvate\u013esky pr\u00edvetiv\u00e9 rozhranie a intuit\u00edvny syst\u00e9m spr\u00e1vy l\u00edstkov na efekt\u00edvne vybavovanie z\u00e1kazn\u00edckych slu\u017eieb<\/li>\n\n\n\n<li>Pokro\u010dil\u00e9 reportovacie a analytick\u00e9 n\u00e1stroje na sledovanie a anal\u00fdzu metr\u00edk slu\u017eieb z\u00e1kazn\u00edkom<\/li>\n\n\n\n<li>Prisp\u00f4sobite\u013en\u00e9 pracovn\u00e9 postupy a mo\u017enosti automatiz\u00e1cie na zefekt\u00edvnenie \u010dinnost\u00ed z\u00e1kazn\u00edckeho servisu<\/li>\n\n\n\n<li>Integr\u00e1cia s cel\u00fdm radom popul\u00e1rnych podnikov\u00fdch aplik\u00e1ci\u00ed, ako s\u00fa Slack a Salesforce<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spr\u00e1va vstupeniek: Umo\u017e\u0148uje agentom podpory efekt\u00edvne sledova\u0165, spravova\u0165 a rie\u0161i\u0165 probl\u00e9my z\u00e1kazn\u00edkov.<\/li>\n\n\n\n<li>Podpora viacer\u00fdch kan\u00e1lov: Poskytuje z\u00e1kazn\u00edcku podporu prostredn\u00edctvom e-mailu, telef\u00f3nu, chatu, soci\u00e1lnych m\u00e9di\u00ed a \u010fal\u0161\u00edch.<\/li>\n\n\n\n<li>Samoobslu\u017en\u00fd port\u00e1l: Pon\u00faka funkciu znalostnej datab\u00e1zy, ktor\u00e1 z\u00e1kazn\u00edkom umo\u017e\u0148uje n\u00e1js\u0165 odpovede na ich ot\u00e1zky.<\/li>\n\n\n\n<li>Automatiz\u00e1cia: Poskytuje n\u00e1stroje na automatiz\u00e1ciu na zn\u00ed\u017eenie po\u010dtu opakuj\u00facich sa \u00faloh a zv\u00fd\u0161enie produktivity agentov.<\/li>\n\n\n\n<li>Pod\u00e1vanie spr\u00e1v: Poskytuje podrobn\u00e9 preh\u013eady a anal\u00fdzy, ktor\u00e9 pom\u00e1haj\u00fa podnikom pochopi\u0165 ich v\u00fdkonnos\u0165 podpory a prij\u00edma\u0165 rozhodnutia zalo\u017een\u00e9 na \u00fadajoch.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba slu\u017ebe Freshdesk?<\/h4>\n\n\n\n<p>Hoci je slu\u017eba Freshdesk komplexn\u00fdm rie\u0161en\u00edm asisten\u010dnej slu\u017eby, ch\u00fdbaj\u00fa jej niektor\u00e9 funkcie, ktor\u00e9 m\u00f4\u017eu podniky potrebova\u0165. Slu\u017eba Freshdesk napr\u00edklad nepon\u00faka rozhranie pre agentov ani automatick\u00e9 vyt\u00e1\u010danie.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Slu\u017eba Freshdesk je vhodn\u00e1 pre podniky v\u0161etk\u00fdch ve\u013ekost\u00ed, ktor\u00e9 potrebuj\u00fa \u013eahko pou\u017eite\u013en\u00e9 rie\u0161enie helpdesku. Je vhodn\u00fd najm\u00e4 pre mal\u00e9 a stredn\u00e9 podniky, ktor\u00e9 h\u013eadaj\u00fa cenovo v\u00fdhodn\u00e9 rie\u0161enie s robustnou sadou funkci\u00ed.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"390\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/freshdesk-prices-1024x390.png\" alt=\"\" class=\"wp-image-167101\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/freshdesk-prices-1024x390.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/freshdesk-prices-300x114.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/freshdesk-prices-768x292.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/freshdesk-prices-1536x585.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/freshdesk-prices-1320x502.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/freshdesk-prices-760x289.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/freshdesk-prices-424x161.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/freshdesk-prices-200x76.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/freshdesk-prices-88x33.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/freshdesk-prices.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">27. Riadok2<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Line2 je cloudov\u00fd telef\u00f3nny syst\u00e9m, ktor\u00fd pon\u00faka funkcie, ako je presmerovanie hovorov, automatick\u00e9 volanie a prepis hlasovej po\u0161ty. Je ur\u010den\u00fd predov\u0161etk\u00fdm pre mal\u00e9 podniky a pracovn\u00edkov na vo\u013enej nohe, ktor\u00fdm poskytuje n\u00e1stroje potrebn\u00e9 na spr\u00e1vu hovorov a spr\u00e1v na cest\u00e1ch.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody spolo\u010dnosti Line2<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cenovo dostupn\u00e9 pl\u00e1ny.<\/li>\n\n\n\n<li>Pokro\u010dil\u00e9 funkcie volania, ako je presmerovanie hovoru, \u010dakaj\u00faci hovor a identifik\u00e1cia volaj\u00faceho.<\/li>\n\n\n\n<li>Jednoducho pou\u017eite\u013en\u00e9 mobiln\u00e9 a po\u010d\u00edta\u010dov\u00e9 aplik\u00e1cie.<\/li>\n\n\n\n<li>Prepis hlasovej po\u0161ty, ktor\u00fd prepisuje hlasov\u00e9 spr\u00e1vy do textu a odosiela ich e-mailom.<\/li>\n\n\n\n<li>Kontrola hovorov, ktor\u00e1 pou\u017e\u00edvate\u013eom umo\u017e\u0148uje kontrolova\u0165 prich\u00e1dzaj\u00face hovory pred ich prijat\u00edm.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Presmerovanie hovorov: Presmerovanie hovorov na \u013eubovo\u013en\u00e9 telef\u00f3nne \u010d\u00edslo alebo do hlasovej schr\u00e1nky.<\/li>\n\n\n\n<li>Automatick\u00fd obsluhuj\u00faci person\u00e1l: Poskytnite z\u00e1kazn\u00edkom automatick\u00fd syst\u00e9m uv\u00edtania a menu.<\/li>\n\n\n\n<li>Prepis hlasovej po\u0161ty: Prepis hlasov\u00fdch spr\u00e1v do textu a ich odoslanie e-mailom.<\/li>\n\n\n\n<li>Textov\u00e9 spr\u00e1vy: Odosielanie a prij\u00edmanie textov\u00fdch spr\u00e1v z \u010d\u00edsla Line2.<\/li>\n\n\n\n<li>ID volaj\u00faceho: Pri odch\u00e1dzaj\u00facich hovoroch zobrazte ako ID volaj\u00faceho svoje \u010d\u00edslo linky2.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba v riadku 2?<\/h4>\n\n\n\n<p>Slu\u017eba <a    href=\"https:\/\/test-staging.cloudtalk.io\/line-2-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/line-2-alternative\/\">Line2<\/a> nepon\u00faka pokro\u010dil\u00e9 funkcie, ako je ozna\u010dovanie hovorov, monitorovanie hovorov a anal\u00fdza v re\u00e1lnom \u010dase. Okrem toho sa neintegruje s popul\u00e1rnym obchodn\u00fdm softv\u00e9rom, ako s\u00fa Salesforce a HubSpot, \u010do obmedzuje jeho pr\u00ed\u0165a\u017elivos\u0165 pre niektor\u00fdch pou\u017e\u00edvate\u013eov.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Slu\u017eba Line2 je najvhodnej\u0161ia pre mal\u00e9 podniky a slobodn\u00e9 povolania, ktor\u00e9 chc\u00fa jednoduch\u00fd a cenovo dostupn\u00fd telef\u00f3nny syst\u00e9m. Je to u\u017eito\u010dn\u00e9 najm\u00e4 pre podniky, ktor\u00e9 sa pri komunik\u00e1cii so z\u00e1kazn\u00edkmi spoliehaj\u00fa na mobiln\u00e9 telef\u00f3ny.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"523\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Line2-Pricing-2-1024x523.png\" alt=\"\" class=\"wp-image-165003\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Line2-Pricing-2-1024x523.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Line2-Pricing-2-300x153.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Line2-Pricing-2-768x392.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Line2-Pricing-2-1536x784.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Line2-Pricing-2-200x102.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Line2-Pricing-2-784x400.png 784w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Line2-Pricing-2-560x286.png 560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Line2-Pricing-2-484x247.png 484w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Line2-Pricing-2-400x204.png 400w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Line2-Pricing-2-392x200.png 392w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Line2-Pricing-2-157x80.png 157w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Line2-Pricing-2-264x135.png 264w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Line2-Pricing-2-64x33.png 64w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Line2-Pricing-2.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">28. Justcall<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/top-10-alternativy-justcall-porovnanie-a-ceny-2024\/\">Justcall<\/a> je cloudov\u00fd telef\u00f3nny syst\u00e9m, ktor\u00fd firm\u00e1m poskytuje bezprobl\u00e9mov\u00e9 telefonovanie. Je to rie\u0161enie VoIP, ktor\u00e9 pon\u00faka pokro\u010dil\u00e9 funkcie a n\u00e1stroje na spr\u00e1vu komunik\u00e1cie so z\u00e1kazn\u00edkmi. Spolo\u010dnos\u0165 bola zalo\u017een\u00e1 v roku 2016 a odvtedy sa rozr\u00e1stla na viac ako 6 000 z\u00e1kazn\u00edkov na celom svete.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody slu\u017eby Justcall<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Integruje sa s viacer\u00fdmi platformami CRM a helpdesk vr\u00e1tane HubSpot, Zendesk a Freshdesk.<\/li>\n\n\n\n<li>Poskytuje \u0161pecializovan\u00fa mobiln\u00fa aplik\u00e1ciu pre zariadenia iOS aj Android.<\/li>\n\n\n\n<li>Pon\u00faka miestne telef\u00f3nne \u010d\u00edsla vo viac ako 95 krajin\u00e1ch a umo\u017e\u0148uje v\u00e1m telefonova\u0165 odkia\u013eko\u013evek na svete.<\/li>\n\n\n\n<li>Umo\u017e\u0148uje sledova\u0165 v\u00fdkonnos\u0165 t\u00edmu pomocou analytick\u00fdch \u00fadajov a preh\u013eadov v re\u00e1lnom \u010dase.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Automatick\u00e1 distrib\u00facia hovorov: Presmerujte hovory na spr\u00e1vneho agenta alebo t\u00edm na z\u00e1klade jeho zru\u010dnost\u00ed a dostupnosti.<\/li>\n\n\n\n<li>Nahr\u00e1vanie hovorov: Zaznamen\u00e1vajte v\u0161etky prich\u00e1dzaj\u00face a odch\u00e1dzaj\u00face hovory.<\/li>\n\n\n\n<li>Maskovanie hovorov: Chr\u00e1\u0148te s\u00fakromie svojich agentov pomocou funkcie maskovania Justcall, ktor\u00e1 nahrad\u00ed ich osobn\u00e9 telef\u00f3nne \u010d\u00edsla firemn\u00fdm \u010d\u00edslom.<\/li>\n\n\n\n<li>Medzin\u00e1rodn\u00e9 telef\u00f3nne \u010d\u00edsla: Z\u00edskajte miestne telef\u00f3nne \u010d\u00edsla vo viac ako 95 krajin\u00e1ch sveta.<\/li>\n\n\n\n<li>Konferen\u010dn\u00e9 hovory: Pomocou funkcie konferen\u010dn\u00fdch hovorov Justcall m\u00f4\u017eete \u013eahko prida\u0165 a\u017e 50 \u00fa\u010dastn\u00edkov hovoru.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba slu\u017ebe Justcall?<\/h4>\n\n\n\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/top-10-alternativy-justcall-porovnanie-a-ceny-2024\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/justcall-alternative\/\">Justcall<\/a> nepon\u00faka niektor\u00e9 pokro\u010dilej\u0161ie funkcie, ako napr\u00edklad automatick\u00e9ho oper\u00e1tora, ozna\u010dovanie hovorov alebo smerovanie na z\u00e1klade zru\u010dnost\u00ed. Okrem toho s\u00edce pon\u00faka nieko\u013eko integr\u00e1ci\u00ed s popul\u00e1rnymi platformami CRM, ale nepon\u00faka ich to\u013eko ako niektor\u00ed in\u00ed konkurenti.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Justcall je najvhodnej\u0161\u00ed pre mal\u00e9 a stredn\u00e9 podniky, ktor\u00e9 potrebuj\u00fa spo\u013eahliv\u00fd telef\u00f3nny syst\u00e9m s pokro\u010dil\u00fdmi funkciami. V\u010faka integr\u00e1cii s popul\u00e1rnymi platformami CRM a helpdesk je skvelou vo\u013ebou pre t\u00edmy predaja a z\u00e1kazn\u00edckych slu\u017eieb.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/zdASf2fTsRC21zb3LCQFb5kl6ntnDEnTDbq0Ryhe567w4hOU49P6YvmkaC_Doi1qnjrm6WhF_CGLfCgZjvVWQrpUTjJntE9byHdaHIPn_AUdR7_6mSRQUV1aOPcgWW2mp4BLZuT47ySONmlDgH2jSyA\" alt=\"\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">29. Skype<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Skype je komunika\u010dn\u00fd n\u00e1stroj, ktor\u00fd poskytuje funkcie videohovorov a hlasov\u00fdch hovorov, posielania spr\u00e1v a zdie\u013eania s\u00faborov. Platforma je pr\u00edstupn\u00e1 z po\u010d\u00edta\u010da a mobiln\u00fdch zariaden\u00ed, tak\u017ee m\u00f4\u017eete by\u0165 \u013eahko pripojen\u00ed odkia\u013eko\u013evek.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody slu\u017eby Skype<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bezplatn\u00e9 pou\u017e\u00edvanie z\u00e1kladn\u00fdch funkci\u00ed.<\/li>\n\n\n\n<li>Pr\u00edstupn\u00e9 z po\u010d\u00edta\u010da a mobiln\u00fdch zariaden\u00ed.<\/li>\n\n\n\n<li>Funkcie videohovorov a hlasov\u00fdch hovorov.<\/li>\n\n\n\n<li>Mo\u017enosti zasielania spr\u00e1v a zdie\u013eania s\u00faborov.<\/li>\n\n\n\n<li>Mo\u017enos\u0165 uskuto\u010d\u0148ova\u0165 medzin\u00e1rodn\u00e9 hovory za poplatok.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Videohovory a hlasov\u00e9 hovory: Poskytuje vysokokvalitn\u00e9 hovory pre vzdialen\u00fa komunik\u00e1ciu.<\/li>\n\n\n\n<li>Posielanie spr\u00e1v: Funkcia okam\u017eit\u00fdch spr\u00e1v na r\u00fdchlu komunik\u00e1ciu.<\/li>\n\n\n\n<li>Zdie\u013eanie s\u00faborov: Umo\u017e\u0148uje pou\u017e\u00edvate\u013eom zdie\u013ea\u0165 s\u00fabory r\u00f4znych form\u00e1tov.<\/li>\n\n\n\n<li>Pr\u00edstupnos\u0165: Pr\u00edstupn\u00e9 z po\u010d\u00edta\u010dov a mobiln\u00fdch zariaden\u00ed.<\/li>\n\n\n\n<li>Medzin\u00e1rodn\u00e9 hovory: Mo\u017enos\u0165 uskuto\u010d\u0148ova\u0165 medzin\u00e1rodn\u00e9 hovory za poplatok.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba spolo\u010dnosti Skype?<\/h4>\n\n\n\n<p>Kvalita hovorov v slu\u017ebe Skype m\u00f4\u017ee by\u0165 nestabiln\u00e1 a nespo\u013eahliv\u00e1, \u010do m\u00f4\u017ee pou\u017e\u00edvate\u013eom sp\u00f4sobova\u0165 frustr\u00e1ciu. Okrem toho m\u00f4\u017ee by\u0165 navig\u00e1cia v pou\u017e\u00edvate\u013eskom rozhran\u00ed platformy n\u00e1ro\u010dn\u00e1, \u010do m\u00f4\u017ee niektor\u00fdch pou\u017e\u00edvate\u013eov zmias\u0165.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/najlepsia-alternativa-k-sluzbe-skype-pre-firmy-v-roku-2024\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/skype-business-alternative\/\">Skype<\/a> je najvhodnej\u0161\u00ed pre jednotlivcov a mal\u00e9 podniky, ktor\u00e9 potrebuj\u00fa bezplatn\u00fd a \u013eahko pou\u017eite\u013en\u00fd komunika\u010dn\u00fd n\u00e1stroj na vzdialen\u00fa pr\u00e1cu alebo udr\u017eiavanie kontaktu s kolegami, klientmi alebo priate\u013emi.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"452\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Skype-pricing-1024x452.png\" alt=\"\" class=\"wp-image-165534\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Skype-pricing-1024x452.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Skype-pricing-300x132.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Skype-pricing-768x339.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Skype-pricing-1536x678.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Skype-pricing-1320x582.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Skype-pricing-760x335.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Skype-pricing-424x187.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Skype-pricing-200x88.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Skype-pricing-88x39.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/Skype-pricing.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">30. <strong>Ringover<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/ringover-alternative\/\">Ringover<\/a> je cloudov\u00fd telef\u00f3nny syst\u00e9m, ktor\u00fd pon\u00faka cel\u00fd rad funkci\u00ed na zlep\u0161enie podnikovej komunik\u00e1cie vr\u00e1tane nahr\u00e1vania hovorov, IVR a anal\u00fdzy. Softv\u00e9r poskytuje mo\u017enosti viackan\u00e1lovej komunik\u00e1cie vr\u00e1tane hlasu, chatu a videa.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody spolo\u010dnosti Ringover<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Jednoduch\u00e9 nastavenie a pou\u017e\u00edvanie.<\/li>\n\n\n\n<li>Integr\u00e1cie s r\u00f4znymi n\u00e1strojmi tret\u00edch str\u00e1n.<\/li>\n\n\n\n<li>Z\u00e1kazn\u00edcka podpora 24\/7.<\/li>\n\n\n\n<li>Mobiln\u00e1 aplik\u00e1cia na riadenie podniku na cest\u00e1ch.<\/li>\n\n\n\n<li>Pokro\u010dil\u00e9 analytick\u00e9 a reportovacie n\u00e1stroje.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nahr\u00e1vanie hovorov: Zaznamen\u00e1va a uklad\u00e1 v\u0161etky hovory pre bud\u00face pou\u017eitie.<\/li>\n\n\n\n<li>Syst\u00e9m IVR: Pon\u00faka z\u00e1kazn\u00edkom ponuku mo\u017enost\u00ed, kam m\u00f4\u017eu smerova\u0165 svoje hovory.<\/li>\n\n\n\n<li>Monitorovanie v re\u00e1lnom \u010dase: Umo\u017e\u0148uje mana\u017e\u00e9rom monitorova\u0165 hovory a agentov v re\u00e1lnom \u010dase.<\/li>\n\n\n\n<li>Viackan\u00e1lov\u00e1 komunik\u00e1cia: Pon\u00faka mo\u017enosti hlasovej komunik\u00e1cie, chatu a videokomunik\u00e1cie.<\/li>\n\n\n\n<li>Anal\u00fdza a pod\u00e1vanie spr\u00e1v: Poskytuje \u00fadaje o po\u010dte hovorov a v\u00fdkonnosti agentov.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba Ringoveru?<\/h4>\n\n\n\n<p>Cenov\u00e9 pl\u00e1ny spolo\u010dnosti Ringover m\u00f4\u017eu by\u0165 pre mal\u00e9 podniky drah\u00e9 a jej z\u00e1kazn\u00edcky servis m\u00f4\u017ee reagova\u0165 pomaly. Okrem toho niektor\u00ed pou\u017e\u00edvatelia hl\u00e1sili probl\u00e9my s kvalitou a spo\u013eahlivos\u0165ou hovorov.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/ringover-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/ringover-alternative\/\">Ringover<\/a> je dobrou vo\u013ebou pre podniky v\u0161etk\u00fdch ve\u013ekost\u00ed, ktor\u00e9 potrebuj\u00fa multikan\u00e1lov\u00e9 komunika\u010dn\u00e9 rie\u0161enie s pokro\u010dil\u00fdmi analytick\u00fdmi a reportovac\u00edmi n\u00e1strojmi.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"644\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/ringover-prices.png\" alt=\"\" class=\"wp-image-166943\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/ringover-prices.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/ringover-prices-300x189.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/ringover-prices-768x483.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/ringover-prices-681x428.png 681w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/ringover-prices-424x267.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/ringover-prices-180x113.png 180w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/ringover-prices-88x55.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">31. <strong>VirtualPBX<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>VirtualPBX je cloudov\u00fd telef\u00f3nny syst\u00e9m, ktor\u00fd podnikom poskytuje cel\u00fd rad funkci\u00ed na zlep\u0161enie ich komunika\u010dn\u00fdch mo\u017enost\u00ed. Softv\u00e9r pon\u00faka funkcie, ako je nahr\u00e1vanie hovorov, smerovanie hovorov a IVR.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody slu\u017eby VirtualPBX<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cenovo dostupn\u00e9 pl\u00e1ny, ktor\u00e9 vyhovuj\u00fa r\u00f4znym obchodn\u00fdm potreb\u00e1m.<\/li>\n\n\n\n<li>Integr\u00e1cie s r\u00f4znymi n\u00e1strojmi tret\u00edch str\u00e1n.<\/li>\n\n\n\n<li>Z\u00e1kazn\u00edcka podpora 24\/7.<\/li>\n\n\n\n<li>Mobiln\u00e1 aplik\u00e1cia na riadenie podniku na cest\u00e1ch.<\/li>\n\n\n\n<li>Pokro\u010dil\u00e9 analytick\u00e9 a reportovacie n\u00e1stroje.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nahr\u00e1vanie hovorov: Zaznamen\u00e1va a uklad\u00e1 v\u0161etky hovory pre bud\u00face pou\u017eitie.<\/li>\n\n\n\n<li>Smerovanie hovorov: Smerovanie hovorov na z\u00e1klade zru\u010dnost\u00ed a dostupnosti.<\/li>\n\n\n\n<li>Syst\u00e9m IVR: Pon\u00faka z\u00e1kazn\u00edkom ponuku mo\u017enost\u00ed, kam m\u00f4\u017eu smerova\u0165 svoje hovory.<\/li>\n\n\n\n<li>Monitorovanie v re\u00e1lnom \u010dase: Umo\u017e\u0148uje mana\u017e\u00e9rom monitorova\u0165 hovory a agentov v re\u00e1lnom \u010dase.<\/li>\n\n\n\n<li>Anal\u00fdza a pod\u00e1vanie spr\u00e1v: Poskytuje \u00fadaje o po\u010dte hovorov a v\u00fdkonnosti agentov.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba VirtualPBX?<\/h4>\n\n\n\n<p>Cenov\u00e9 pl\u00e1ny spolo\u010dnosti VirtualPBX m\u00f4\u017eu by\u0165 pre mal\u00e9 podniky drah\u00e9 a jej z\u00e1kazn\u00edcky servis m\u00f4\u017ee reagova\u0165 pomaly. Okrem toho niektor\u00ed pou\u017e\u00edvatelia hl\u00e1sili probl\u00e9my s kvalitou a spo\u013eahlivos\u0165ou hovorov v softv\u00e9ri.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Slu\u017eba VirtualPBX je najvhodnej\u0161ia pre mal\u00e9 a stredn\u00e9 podniky, ktor\u00e9 potrebuj\u00fa cenovo dostupn\u00fd cloudov\u00fd telef\u00f3nny syst\u00e9m s pokro\u010dil\u00fdmi analytick\u00fdmi a reportovac\u00edmi n\u00e1strojmi.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"440\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/virtual-pbx-prices.png\" alt=\"\" class=\"wp-image-166968\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/virtual-pbx-prices.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/virtual-pbx-prices-300x129.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/virtual-pbx-prices-768x330.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/virtual-pbx-prices-760x327.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/virtual-pbx-prices-424x182.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/virtual-pbx-prices-200x86.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/virtual-pbx-prices-88x38.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">32. <strong>Twilio<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Twilio je cloudov\u00e1 komunika\u010dn\u00e1 platforma, ktor\u00e1 umo\u017e\u0148uje podnikom komunikova\u0165 so z\u00e1kazn\u00edkmi prostredn\u00edctvom hlasov\u00fdch aplik\u00e1ci\u00ed, SMS a spr\u00e1v. V\u00fdvoj\u00e1rom pon\u00faka cel\u00fd rad n\u00e1strojov a rozhran\u00ed API na vytv\u00e1ranie a prisp\u00f4sobovanie komunika\u010dn\u00fdch pracovn\u00fdch postupov.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody spolo\u010dnosti Twilio<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0160k\u00e1lovate\u013en\u00e1 a flexibiln\u00e1 platforma.<\/li>\n\n\n\n<li>\u0160irok\u00e1 \u0161k\u00e1la komunika\u010dn\u00fdch kan\u00e1lov.<\/li>\n\n\n\n<li>Rozsiahla dokument\u00e1cia a podpora.<\/li>\n\n\n\n<li>Pokro\u010dil\u00e9 analytick\u00e9 a reportovacie n\u00e1stroje.<\/li>\n\n\n\n<li>Robustn\u00e9 bezpe\u010dnostn\u00e9 funkcie.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Programovate\u013en\u00fd hlas: Uskuto\u010d\u0148ujte a prij\u00edmajte hovory pomocou rozhran\u00ed API.<\/li>\n\n\n\n<li>Programovate\u013en\u00e9 SMS: Odosielanie a prij\u00edmanie SMS spr\u00e1v pomocou rozhrania API.<\/li>\n\n\n\n<li>Programovate\u013en\u00fd chat: Vlo\u017ete chat do webov\u00fdch a mobiln\u00fdch aplik\u00e1ci\u00ed.<\/li>\n\n\n\n<li>Video: Pridajte mo\u017enosti videa do webov\u00fdch a mobiln\u00fdch aplik\u00e1ci\u00ed.<\/li>\n\n\n\n<li>Flex: Plne programovate\u013en\u00e1 platforma kontaktn\u00e9ho centra.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba spolo\u010dnosti Twilio?<\/h4>\n\n\n\n<p>Niektor\u00ed pou\u017e\u00edvatelia uviedli, \u017ee navig\u00e1cia v platforme m\u00f4\u017ee by\u0165 zlo\u017eit\u00e1, najm\u00e4 pre pou\u017e\u00edvate\u013eov, ktor\u00ed nie s\u00fa v\u00fdvoj\u00e1rmi. Cenn\u00edk m\u00f4\u017ee by\u0165 tie\u017e m\u00e4t\u00faci, preto\u017ee sa \u00fa\u010dtuje za ka\u017ed\u00e9 volanie API, \u010do sa pri ve\u013ekom objeme pou\u017e\u00edvania m\u00f4\u017ee r\u00fdchlo zr\u00e1ta\u0165.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/sk\/objavte-najlepsie-alternativy-a-konkurenciu-spolocnosti-twilio-v-roku-2024\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/twilio-alternative\/\">Twilio<\/a> je ide\u00e1lnym rie\u0161en\u00edm pre podniky, ktor\u00e9 vy\u017eaduj\u00fa prisp\u00f4sobite\u013en\u00e9 komunika\u010dn\u00e9 postupy a cel\u00fd rad komunika\u010dn\u00fdch kan\u00e1lov. Je u\u017eito\u010dn\u00e1 najm\u00e4 pre v\u00fdvoj\u00e1rov, ktor\u00ed chc\u00fa vytv\u00e1ra\u0165 vlastn\u00e9 komunika\u010dn\u00e9 aplik\u00e1cie.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"693\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/twilio-pricing.png\" alt=\"\" class=\"wp-image-166776\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/twilio-pricing.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/twilio-pricing-300x203.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/twilio-pricing-768x520.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/twilio-pricing-632x428.png 632w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/twilio-pricing-424x287.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/twilio-pricing-167x113.png 167w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/twilio-pricing-88x60.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">33. <strong>Zadarma<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Zadarma je cloudov\u00fd telef\u00f3nny syst\u00e9m, ktor\u00fd pon\u00faka cel\u00fd rad komunika\u010dn\u00fdch n\u00e1strojov, napr\u00edklad VoIP, virtu\u00e1lne telef\u00f3nne \u010d\u00edsla a SIP trunking. Umo\u017e\u0148uje podnikom uskuto\u010d\u0148ova\u0165 a prij\u00edma\u0165 hovory odkia\u013eko\u013evek na svete s pripojen\u00edm na internet.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody spolo\u010dnosti Zadarma<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cenovo dostupn\u00e9 pl\u00e1ny.<\/li>\n\n\n\n<li>Glob\u00e1lne pokrytie telef\u00f3nnych \u010d\u00edsel.<\/li>\n\n\n\n<li>Jednoduch\u00e9 nastavenie a pou\u017e\u00edvanie.<\/li>\n\n\n\n<li>\u017diadne poplatky za zriadenie alebo zru\u0161enie.<\/li>\n\n\n\n<li>Technick\u00e1 podpora 24\/7.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Virtu\u00e1lne telef\u00f3nne \u010d\u00edsla: Z\u00edskajte virtu\u00e1lne \u010d\u00edsla z viac ako 100 kraj\u00edn.<\/li>\n\n\n\n<li>VoIP: uskuto\u010d\u0148ovanie a prij\u00edmanie hovorov cez internet.<\/li>\n\n\n\n<li>SIP trunking: Pripojte svoju pobo\u010dkov\u00fa \u00fastred\u0148u k internetu.<\/li>\n\n\n\n<li>SMS: Odosielanie a prij\u00edmanie textov\u00fdch spr\u00e1v.<\/li>\n\n\n\n<li>Webov\u00fd telef\u00f3n: Telefonujte priamo z prehliada\u010da.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba spolo\u010dnosti Zadarma?<\/h4>\n\n\n\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/zadarma-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/zadarma-alternative\/\">Zadarma<\/a> nepon\u00faka videokonferencie ani n\u00e1stroje na t\u00edmov\u00fa spolupr\u00e1cu, \u010do m\u00f4\u017ee by\u0165 nev\u00fdhodou pre podniky, ktor\u00e9 tieto funkcie vy\u017eaduj\u00fa. Niektor\u00ed pou\u017e\u00edvatelia tie\u017e hl\u00e1sili zl\u00fa kvalitu hovorov, najm\u00e4 pri medzin\u00e1rodn\u00fdch hovoroch.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Zadarma je ide\u00e1lnym rie\u0161en\u00edm pre mal\u00e9 a stredn\u00e9 podniky, ktor\u00e9 potrebuj\u00fa cenovo dostupn\u00fd a \u013eahko pou\u017eite\u013en\u00fd telef\u00f3nny syst\u00e9m s celosvetov\u00fdm pokryt\u00edm telef\u00f3nnych \u010d\u00edsel.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"444\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/zadarma-prices-1024x444.png\" alt=\"\" class=\"wp-image-166658\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/zadarma-prices-1024x444.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/zadarma-prices-300x130.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/zadarma-prices-768x333.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/zadarma-prices-760x329.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/zadarma-prices-424x184.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/zadarma-prices-200x87.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/zadarma-prices-88x38.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/zadarma-prices.png 1189w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">34. <strong>Talkroute<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Talkroute je cloudov\u00fd telef\u00f3nny syst\u00e9m, ktor\u00fd pon\u00faka cel\u00fd rad komunika\u010dn\u00fdch n\u00e1strojov, ako je presmerovanie hovorov, IVR a hlasov\u00e1 po\u0161ta. Umo\u017e\u0148uje podnikom spravova\u0165 ich telef\u00f3nny syst\u00e9m odkia\u013eko\u013evek s pripojen\u00edm na internet.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody slu\u017eby Talkroute<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cenovo dostupn\u00e9 pl\u00e1ny.<\/li>\n\n\n\n<li>Jednoduch\u00e9 nastavenie a pou\u017e\u00edvanie.<\/li>\n\n\n\n<li>Flexibiln\u00e9 mo\u017enosti smerovania hovorov.<\/li>\n\n\n\n<li>Nie je potrebn\u00fd \u017eiadny hardv\u00e9r.<\/li>\n\n\n\n<li>30-d\u0148ov\u00e1 z\u00e1ruka vr\u00e1tenia pe\u0148az\u00ed.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Presmerovanie hovorov: Presmerujte hovory na \u013eubovo\u013en\u00fd telef\u00f3n alebo zariadenie.<\/li>\n\n\n\n<li>IVR: Poskytnite z\u00e1kazn\u00edkom ponuku mo\u017enost\u00ed.<\/li>\n\n\n\n<li>Hlasov\u00e1 schr\u00e1nka: Prij\u00edmajte a spravujte hlasov\u00e9 spr\u00e1vy.<\/li>\n\n\n\n<li>Nahr\u00e1vanie hovorov: Nahr\u00e1vanie hovorov na zabezpe\u010denie kvality.<\/li>\n\n\n\n<li>SMS: Odosielanie a prij\u00edmanie textov\u00fdch spr\u00e1v.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba slu\u017ebe Talkroute?<\/h4>\n\n\n\n<p>Talkroute nepon\u00faka videokonferencie ani n\u00e1stroje na t\u00edmov\u00fa spolupr\u00e1cu, \u010do m\u00f4\u017ee by\u0165 nev\u00fdhodou pre podniky, ktor\u00e9 tieto funkcie vy\u017eaduj\u00fa. Niektor\u00ed pou\u017e\u00edvatelia tie\u017e hl\u00e1sili zl\u00fa kvalitu hovoru a technick\u00e9 probl\u00e9my.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Talkroute je ide\u00e1lnym rie\u0161en\u00edm pre mal\u00e9 firmy a \u017eivnostn\u00edkov, ktor\u00ed potrebuj\u00fa cenovo dostupn\u00fd a \u013eahko pou\u017eite\u013en\u00fd telef\u00f3nny syst\u00e9m s flexibiln\u00fdmi mo\u017enos\u0165ami smerovania hovorov.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"611\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/talkroute-price-1024x611.png\" alt=\"\" class=\"wp-image-202143\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/talkroute-price-1024x611.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/talkroute-price-300x179.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/talkroute-price-768x458.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/talkroute-price-1536x916.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/talkroute-price-2048x1222.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/talkroute-price-1810x1080.png 1810w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/talkroute-price-1244x742.png 1244w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/talkroute-price-717x428.png 717w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/talkroute-price-424x253.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/talkroute-price-189x113.png 189w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/talkroute-price-88x52.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">35. <strong>Zendesk<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Zendesk je platforma na poskytovanie slu\u017eieb z\u00e1kazn\u00edkom a ich zap\u00e1janie, ktor\u00e1 je navrhnut\u00e1 na zlep\u0161enie z\u00e1kazn\u00edckej sk\u00fasenosti. Pon\u00faka cel\u00fd rad funkci\u00ed, ako je napr\u00edklad softv\u00e9r pre predaj vstupeniek, chat a call centrum.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody slu\u017eby Zendesk<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pou\u017e\u00edvate\u013esky pr\u00edvetiv\u00e9 rozhranie.<\/li>\n\n\n\n<li>Viacero kan\u00e1lov z\u00e1kazn\u00edckej podpory.<\/li>\n\n\n\n<li>Automatiz\u00e1cia a analytika na b\u00e1ze umelej inteligencie.<\/li>\n\n\n\n<li>Flexibiln\u00e9 cenov\u00e9 pl\u00e1ny pre r\u00f4zne ve\u013ekosti firiem.<\/li>\n\n\n\n<li>Integrovan\u00e9 riadenie vz\u0165ahov so z\u00e1kazn\u00edkmi (CRM).<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Predaj vstupeniek: Organizujte po\u017eiadavky z\u00e1kazn\u00edkov a sledujte ich priebeh.<\/li>\n\n\n\n<li>\u017div\u00fd chat: Komunikujte so z\u00e1kazn\u00edkmi v re\u00e1lnom \u010dase.<\/li>\n\n\n\n<li>Softv\u00e9r call centra: Smerujte hovory a efekt\u00edvne spravujte agentov.<\/li>\n\n\n\n<li>Mo\u017enosti samoobsluhy: Umo\u017enite z\u00e1kazn\u00edkom, aby si pomohli sami.<\/li>\n\n\n\n<li>Anal\u00fdza: Monitorovanie v\u00fdkonnosti a identifik\u00e1cia oblast\u00ed, ktor\u00e9 je potrebn\u00e9 zlep\u0161i\u0165.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba spolo\u010dnosti Zendesk?<\/h4>\n\n\n\n<p>Niektor\u00ed pou\u017e\u00edvatelia hl\u00e1sili pomal\u00fa odozvu podpory a pre niektor\u00fdch m\u00f4\u017ee by\u0165 orient\u00e1cia v platforme zlo\u017eit\u00e1. Pokro\u010dil\u00e9 funkcie vykazovania m\u00f4\u017eu by\u0165 pre niektor\u00e9 podniky tie\u017e obmedzen\u00e9.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/zendesk-talk-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/zendesk-talk-alternative\/\">Zendesk<\/a> je vhodn\u00fdm rie\u0161en\u00edm pre firmy v\u0161etk\u00fdch ve\u013ekost\u00ed, ale je obzvl\u00e1\u0161\u0165 u\u017eito\u010dn\u00fd pre spolo\u010dnosti, ktor\u00e9 si cenia personalizovan\u00fa z\u00e1kazn\u00edcku podporu a potrebuj\u00fa spravova\u0165 po\u017eiadavky z\u00e1kazn\u00edkov prostredn\u00edctvom viacer\u00fdch kan\u00e1lov.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"833\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.36.29-1024x833.png\" alt=\"Cenn&#xED;k Zendesk\" class=\"wp-image-175982\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.36.29-1024x833.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.36.29-300x244.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.36.29-768x625.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.36.29-912x742.png 912w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.36.29-526x428.png 526w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.36.29-424x345.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.36.29-139x113.png 139w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.36.29-88x72.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-27-at-12.36.29.png 1098w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">36. <strong>\u0160\u00edrka p\u00e1sma VoxBone<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Bandwidth VoxBone je cloudov\u00e1 komunika\u010dn\u00e1 platforma, ktor\u00e1 pon\u00faka hlas, spr\u00e1vy a pr\u00edstup na \u010d\u00edslo 911 pre podniky v\u0161etk\u00fdch ve\u013ekost\u00ed. Jej platforma je navrhnut\u00e1 tak, aby bola \u0161k\u00e1lovate\u013en\u00e1 a prisp\u00f4sobite\u013en\u00e1 individu\u00e1lnym potreb\u00e1m podniku.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u0160\u00edrka p\u00e1sma V\u00fdhody VoxBone<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Jednoduch\u00e1 integr\u00e1cia s existuj\u00facimi podnikov\u00fdmi syst\u00e9mami.<\/li>\n\n\n\n<li>\u0160k\u00e1lovate\u013en\u00e1 platforma, ktor\u00e1 m\u00f4\u017ee r\u00e1s\u0165 spolu s va\u0161ou firmou.<\/li>\n\n\n\n<li>Pon\u00faka pr\u00edstup na linku 911 na zv\u00fd\u0161enie bezpe\u010dnosti a dodr\u017eiavania predpisov.<\/li>\n\n\n\n<li>Poskytuje mo\u017enosti zasielania spr\u00e1v na podnikovej \u00farovni.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hlasov\u00e9 rozhranie API: Umo\u017e\u0148uje podnikom uskuto\u010d\u0148ova\u0165 a prij\u00edma\u0165 hovory a spravova\u0165 telef\u00f3nne \u010d\u00edsla.<\/li>\n\n\n\n<li>Rozhranie API pre zasielanie spr\u00e1v: Poskytuje mo\u017enosti odosielania a prij\u00edmania spr\u00e1v SMS a MMS.<\/li>\n\n\n\n<li>Global 911: Poskytuje pr\u00edstup na linku 911 pre podniky p\u00f4sobiace na viacer\u00fdch miestach.<\/li>\n\n\n\n<li>Spr\u00e1va \u010d\u00edsel: Poskytuje \u00fapln\u00fa kontrolu nad spr\u00e1vou telef\u00f3nnych \u010d\u00edsel.<\/li>\n\n\n\n<li>Prisp\u00f4sobite\u013en\u00fd trunking SIP: Umo\u017e\u0148uje flexibilitu a prisp\u00f4sobenie.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba v slu\u017ebe Bandwidth VoxBone?<\/h4>\n\n\n\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/bandwidth-voxbone-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/bandwidth-voxbone-alternative\/\">\u0160\u00edrka p\u00e1sma VoxBone<\/a> nepon\u00faka videokonferencie a pokro\u010dil\u00e9 funkcie call centra, \u010do nemus\u00ed by\u0165 ide\u00e1lne pre v\u00e4\u010d\u0161ie podniky s komplexn\u00fdmi komunika\u010dn\u00fdmi potrebami.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>\u0160\u00edrka p\u00e1sma VoxBone je vhodn\u00e1 pre podniky v\u0161etk\u00fdch ve\u013ekost\u00ed, ktor\u00e9 chc\u00fa \u0161k\u00e1lovate\u013en\u00fa a prisp\u00f4sobite\u013en\u00fa komunika\u010dn\u00fa platformu. Je u\u017eito\u010dn\u00e1 najm\u00e4 pre spolo\u010dnosti, ktor\u00e9 potrebuj\u00fa pr\u00edstup na \u010d\u00edslo 911 a mo\u017enos\u0165 zasielania spr\u00e1v.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"781\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/bandwidth-price-1024x781.png\" alt=\"\" class=\"wp-image-202155\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/bandwidth-price-1024x781.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/bandwidth-price-300x229.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/bandwidth-price-768x586.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/bandwidth-price-1536x1172.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/bandwidth-price-1416x1080.png 1416w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/bandwidth-price-973x742.png 973w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/bandwidth-price-561x428.png 561w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/bandwidth-price-424x323.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/bandwidth-price-148x113.png 148w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/bandwidth-price-88x67.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/bandwidth-price.png 1856w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">37. <strong>CallFire<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>CallFire je cloudov\u00e1 platforma pre textov\u00e9 a hlasov\u00e9 spr\u00e1vy, ktor\u00e1 umo\u017e\u0148uje podnikom komunikova\u0165 so z\u00e1kazn\u00edkmi pomocou SMS, hlasu a faxu. Poskytuje cel\u00fd rad funkci\u00ed, ktor\u00e9 mo\u017eno pou\u017ei\u0165 na marketing, zapojenie z\u00e1kazn\u00edkov a \u010fal\u0161ie \u00fa\u010dely.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody slu\u017eby CallFire<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pou\u017e\u00edvate\u013esky pr\u00edvetiv\u00e9 rozhranie s \u013eahko pou\u017eite\u013en\u00fdmi n\u00e1strojmi.<\/li>\n\n\n\n<li>\u0160k\u00e1lovate\u013en\u00e1 platforma, ktor\u00e1 m\u00f4\u017ee r\u00e1s\u0165 spolu s va\u0161ou firmou.<\/li>\n\n\n\n<li>Flexibiln\u00e9 cenov\u00e9 pl\u00e1ny zalo\u017een\u00e9 na pou\u017e\u00edvan\u00ed a funkci\u00e1ch.<\/li>\n\n\n\n<li>Poskytuje podrobn\u00e9 analytick\u00e9 a reportovacie n\u00e1stroje.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spr\u00e1vy SMS: Odosielanie a prij\u00edmanie textov\u00fdch spr\u00e1v.<\/li>\n\n\n\n<li>Hlasov\u00e9 spr\u00e1vy: Odosielanie a prij\u00edmanie hlasov\u00fdch spr\u00e1v.<\/li>\n\n\n\n<li>Sledovanie hovorov: Sledujte aktivitu hovorov a analyzujte \u00fadaje o hovoroch.<\/li>\n\n\n\n<li>Automatick\u00e9 vyt\u00e1\u010danie: Automatick\u00e9 telefonovanie z\u00e1kazn\u00edkom.<\/li>\n\n\n\n<li>Hlasov\u00e9 vysielanie: Odosielanie vopred nahrat\u00fdch spr\u00e1v ve\u013ekej skupine \u013eud\u00ed.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba slu\u017ebe CallFire?<\/h4>\n\n\n\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/callfire-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/callfire-alternative\/\">CallFire<\/a> nepon\u00faka videokonferencie ani pokro\u010dil\u00e9 funkcie call centra, \u010do nemus\u00ed by\u0165 ide\u00e1lne pre v\u00e4\u010d\u0161ie podniky s komplexn\u00fdmi komunika\u010dn\u00fdmi potrebami.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>CallFire je dobrou vo\u013ebou pre podniky v\u0161etk\u00fdch ve\u013ekost\u00ed, ktor\u00e9 potrebuj\u00fa \u0161k\u00e1lovate\u013en\u00fa platformu na zasielanie spr\u00e1v. Je u\u017eito\u010dn\u00fd najm\u00e4 pre spolo\u010dnosti, ktor\u00e9 chc\u00fa flexibiln\u00fd cenov\u00fd pl\u00e1n a podrobn\u00e9 analytick\u00e9 n\u00e1stroje.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"426\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/callfire-price-1024x426.png\" alt=\"\" class=\"wp-image-202167\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/callfire-price-1024x426.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/callfire-price-300x125.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/callfire-price-768x319.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/callfire-price-1536x638.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/callfire-price-2048x851.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/callfire-price-1920x798.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/callfire-price-1320x549.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/callfire-price-760x316.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/callfire-price-424x176.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/callfire-price-200x83.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/callfire-price-88x37.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">38. <strong>FreedomVoice<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>FreedomVoice je virtu\u00e1lny telef\u00f3nny syst\u00e9m zalo\u017een\u00fd na cloude, ktor\u00fd pon\u00faka podnikom profesion\u00e1lnu telef\u00f3nnu pr\u00edtomnos\u0165 bez potreby hardv\u00e9ru alebo fyzick\u00e9ho telef\u00f3nneho syst\u00e9mu. Poskytuje cel\u00fd rad funkci\u00ed, ktor\u00e9 mo\u017eno pou\u017ei\u0165 na spr\u00e1vu hovorov, zapojenie z\u00e1kazn\u00edkov a \u010fal\u0161ie.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody slu\u017eby FreedomVoice<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Jednoduch\u00e9 nastavenie a pou\u017e\u00edvanie.<\/li>\n\n\n\n<li>Nie je potrebn\u00fd \u017eiadny hardv\u00e9r ani fyzick\u00fd telef\u00f3nny syst\u00e9m.<\/li>\n\n\n\n<li>Pon\u00faka profesion\u00e1lnu telefonick\u00fa pr\u00edtomnos\u0165 pre firmy.<\/li>\n\n\n\n<li>\u0160k\u00e1lovate\u013en\u00e1 platforma, ktor\u00e1 m\u00f4\u017ee r\u00e1s\u0165 spolu s va\u0161ou firmou.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Virtu\u00e1lny telef\u00f3nny syst\u00e9m: Poskytuje profesion\u00e1lnu telefonick\u00fa pr\u00edtomnos\u0165 pre firmy.<\/li>\n\n\n\n<li>Spr\u00e1va hovorov: Spravujte hovory pomocou funkci\u00ed, ako je presmerovanie hovorov a hlasov\u00e1 po\u0161ta.<\/li>\n\n\n\n<li>Mobiln\u00e1 aplik\u00e1cia: Pr\u00edstup k funkci\u00e1m na cest\u00e1ch pomocou mobilnej aplik\u00e1cie.<\/li>\n\n\n\n<li>Automatick\u00fd obsluhuj\u00faci person\u00e1l: Volaj\u00facich presmerujte na pr\u00edslu\u0161n\u00fa linku pomocou automatickej obsluhy.<\/li>\n\n\n\n<li>Faxovanie: Odosielanie a prij\u00edmanie faxov online.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba slu\u017ebe FreedomVoice?<\/h4>\n\n\n\n<p>Slu\u017eba <a    href=\"https:\/\/test-staging.cloudtalk.io\/freedomvoice-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/freedomvoice-alternative\/\">FreedomVoice<\/a> nepon\u00faka videokonferencie ani pokro\u010dil\u00e9 funkcie call centra, \u010do nemus\u00ed by\u0165 ide\u00e1lne pre v\u00e4\u010d\u0161ie podniky s komplexn\u00fdmi komunika\u010dn\u00fdmi potrebami.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Slu\u017eba FreedomVoice je vhodn\u00e1 pre firmy v\u0161etk\u00fdch ve\u013ekost\u00ed, ktor\u00e9 chc\u00fa virtu\u00e1lny telef\u00f3nny syst\u00e9m, ktor\u00fd sa \u013eahko nastavuje a pou\u017e\u00edva. Je u\u017eito\u010dn\u00e1 najm\u00e4 pre spolo\u010dnosti, ktor\u00e9 chc\u00fa ma\u0165 profesion\u00e1lnu telef\u00f3nnu pr\u00edtomnos\u0165 bez potreby hardv\u00e9ru alebo fyzick\u00e9ho telef\u00f3nneho syst\u00e9mu.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"637\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/FreedomVoice-price-1024x637.png\" alt=\"\" class=\"wp-image-202179\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/FreedomVoice-price-1024x637.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/FreedomVoice-price-300x187.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/FreedomVoice-price-768x478.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/FreedomVoice-price-1536x955.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/FreedomVoice-price-1193x742.png 1193w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/FreedomVoice-price-688x428.png 688w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/FreedomVoice-price-424x264.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/FreedomVoice-price-182x113.png 182w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/FreedomVoice-price-88x55.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/FreedomVoice-price.png 1640w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">39. <strong>Avoxi<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><a    href=\"http:\/\/blog\/the-ultime-call-center-solution-list\/\">Avoxi<\/a> je cloudov\u00fd podnikov\u00fd telef\u00f3nny syst\u00e9m navrhnut\u00fd na pomoc spolo\u010dnostiam pri riaden\u00ed ich glob\u00e1lnej komunik\u00e1cie. Pon\u00faka funkcie, ako je nahr\u00e1vanie hovorov, IVR a presmerovanie hovorov.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody spolo\u010dnosti Avoxi<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Jednoduch\u00e9 nastavenie a pou\u017e\u00edvanie.<\/li>\n\n\n\n<li>Flexibiln\u00e9 cenov\u00e9 pl\u00e1ny pre r\u00f4zne ve\u013ekosti firiem.<\/li>\n\n\n\n<li>Glob\u00e1lne pokrytie s miestnymi a bezplatn\u00fdmi \u010d\u00edslami vo viac ako 160 krajin\u00e1ch.<\/li>\n\n\n\n<li>Integr\u00e1cia s popul\u00e1rnymi CRM a in\u00fdm softv\u00e9rom.<\/li>\n\n\n\n<li>Z\u00e1kazn\u00edcka podpora 24\/7.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Virtu\u00e1lne telef\u00f3nne \u010d\u00edsla: Z\u00edskajte miestne a bezplatn\u00e9 \u010d\u00edsla vo viac ako 160 krajin\u00e1ch.<\/li>\n\n\n\n<li>Nahr\u00e1vanie hovorov: Nahr\u00e1vanie hovorov na \u00fa\u010dely zabezpe\u010denia kvality a \u0161kolenia.<\/li>\n\n\n\n<li>IVR: Poskytnite z\u00e1kazn\u00edkom ponuku mo\u017enost\u00ed.<\/li>\n\n\n\n<li>Presmerovanie hovorov: Presmerujte hovory na spr\u00e1vne oddelenie alebo agenta.<\/li>\n\n\n\n<li>Integr\u00e1cia CRM: Integr\u00e1cia s popul\u00e1rnymi syst\u00e9mami CRM, ako s\u00fa Salesforce a HubSpot.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba spolo\u010dnosti Avoxi?<\/h4>\n\n\n\n<p>Niektor\u00ed pou\u017e\u00edvatelia uviedli, \u017ee platforma m\u00f4\u017ee by\u0165 pomal\u00e1 a n\u00e1chyln\u00e1 na technick\u00e9 probl\u00e9my. Pre niektor\u00e9 podniky m\u00f4\u017eu by\u0165 obmedzen\u00e9 aj n\u00e1stroje na pod\u00e1vanie spr\u00e1v a anal\u00fdzu.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/avoxi-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/avoxi-alternative\/\">Avoxi<\/a> je dobrou vo\u013ebou pre firmy, ktor\u00e9 potrebuj\u00fa spravova\u0165 glob\u00e1lnu komunik\u00e1ciu a vy\u017eaduj\u00fa flexibiln\u00e9 cenov\u00e9 pl\u00e1ny. Je to u\u017eito\u010dn\u00e9 najm\u00e4 pre spolo\u010dnosti, ktor\u00e9 potrebuj\u00fa integr\u00e1ciu s popul\u00e1rnymi syst\u00e9mami CRM.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"909\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/avoxi-price-909x1024.png\" alt=\"\" class=\"wp-image-202191\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/avoxi-price-909x1024.png 909w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/avoxi-price-266x300.png 266w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/avoxi-price-768x865.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/avoxi-price-1364x1536.png 1364w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/avoxi-price-959x1080.png 959w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/avoxi-price-659x742.png 659w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/avoxi-price-380x428.png 380w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/avoxi-price-377x424.png 377w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/avoxi-price-100x113.png 100w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/avoxi-price-78x88.png 78w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/avoxi-price.png 1396w\" sizes=\"auto, (max-width: 909px) 100vw, 909px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">40. <strong>Kan\u00e1ly<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Channels je platforma, ktor\u00e1 umo\u017e\u0148uje t\u00edmom spolupracova\u0165 v re\u00e1lnom \u010dase, \u010d\u00edm sa zvy\u0161uje produktivita. Tu sa dozviete, ak\u00e9 v\u00fdhody m\u00f4\u017ee prinies\u0165 va\u0161ej firme a \u010do pon\u00faka:<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody kan\u00e1la<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Centralizuje komunik\u00e1ciu s t\u00edmami, klientmi a z\u00e1kazn\u00edkmi.<\/li>\n\n\n\n<li>Pon\u00faka spr\u00e1vu projektov, zdie\u013eanie s\u00faborov a pride\u013eovanie \u00faloh v jednej platforme.<\/li>\n\n\n\n<li>Integruje sa s popul\u00e1rnym obchodn\u00fdm softv\u00e9rom, ako s\u00fa Slack a Trello.<\/li>\n\n\n\n<li>Pon\u00faka r\u00fdchlu a spo\u013eahliv\u00fa z\u00e1kazn\u00edcku podporu.<\/li>\n\n\n\n<li>Poskytuje pokro\u010dil\u00e9 funkcie zabezpe\u010denia citliv\u00fdch obchodn\u00fdch inform\u00e1ci\u00ed.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zasielanie spr\u00e1v v re\u00e1lnom \u010dase: Chatujte a posielajte spr\u00e1vy \u010dlenom t\u00edmu, klientom a z\u00e1kazn\u00edkom.<\/li>\n\n\n\n<li>Zdie\u013eanie s\u00faborov: Zdie\u013eajte s\u00fabory a dokumenty s \u010dlenmi t\u00edmu a extern\u00fdmi spolupracovn\u00edkmi.<\/li>\n\n\n\n<li>Riadenie \u00faloh: Pride\u013ete a sledujte \u00falohy s \u010dlenmi t\u00edmu.<\/li>\n\n\n\n<li>Riadenie projektov: Pl\u00e1novanie, sledovanie a riadenie projektov s \u010dlenmi t\u00edmu.<\/li>\n\n\n\n<li>Vlastn\u00e9 integr\u00e1cie: Prepojte kan\u00e1ly s in\u00fdm obchodn\u00fdm softv\u00e9rom pre bezprobl\u00e9mov\u00e9 pracovn\u00e9 postupy.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba v kan\u00e1loch?<\/h4>\n\n\n\n<p><a    href=\"https:\/\/test-staging.cloudtalk.io\/channels-crazycall-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/channels-crazycall-alternative\/\">Kan\u00e1ly<\/a> nemaj\u00fa pokro\u010dil\u00e9 funkcie volania, ako je nahr\u00e1vanie hovorov a anal\u00fdza. Taktie\u017e sa neintegruje so \u0161iroko pou\u017e\u00edvan\u00fdm softv\u00e9rom, ako s\u00fa Salesforce a Hubspot.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Channels je ide\u00e1lny pre mal\u00e9 a stredn\u00e9 podniky, ktor\u00e9 klad\u00fa d\u00f4raz na komunik\u00e1ciu a spolupr\u00e1cu. Je to v\u00fdhodn\u00e9 najm\u00e4 pre vzdialen\u00e9 t\u00edmy alebo t\u00edmy spolupracuj\u00face s extern\u00fdmi partnermi.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"693\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/channels-price-693x1024.png\" alt=\"\" class=\"wp-image-202203\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/channels-price-693x1024.png 693w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/channels-price-203x300.png 203w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/channels-price-768x1135.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/channels-price-731x1080.png 731w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/channels-price-502x742.png 502w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/channels-price-290x428.png 290w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/channels-price-287x424.png 287w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/channels-price-76x113.png 76w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/channels-price-60x88.png 60w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/channels-price.png 1014w\" sizes=\"auto, (max-width: 693px) 100vw, 693px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">41. <strong>Bitrix24<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Bitrix24 je rie\u0161en\u00edm, ak h\u013ead\u00e1te komplexn\u00fd softv\u00e9r na riadenie podniku, ktor\u00fd zefekt\u00edvni va\u0161e obchodn\u00e9 oper\u00e1cie. Softv\u00e9r pon\u00faka r\u00f4zne n\u00e1stroje na riadenie pracovn\u00fdch postupov, komunik\u00e1cie a vz\u0165ahov so z\u00e1kazn\u00edkmi v r\u00e1mci jednej centralizovanej platformy, \u010do podnikom u\u013eah\u010duje zvy\u0161ovanie celkovej produktivity a efekt\u00edvnosti.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody spolo\u010dnosti Britix<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Komplexn\u00e9 rie\u0161enie na riadenie podniku vr\u00e1tane n\u00e1strojov CRM, riadenia projektov, komunik\u00e1cie a spolupr\u00e1ce.<\/li>\n\n\n\n<li>Pokro\u010dil\u00e9 funkcie automatiz\u00e1cie zjednodu\u0161uj\u00fa pracovn\u00e9 postupy a zni\u017euj\u00fa po\u010det manu\u00e1lnych \u00faloh.<\/li>\n\n\n\n<li>Prisp\u00f4sobite\u013en\u00e1 platforma s r\u00f4znymi integr\u00e1ciami na splnenie \u0161pecifick\u00fdch obchodn\u00fdch potrieb.<\/li>\n\n\n\n<li>Vynikaj\u00faca z\u00e1kazn\u00edcka podpora s nepretr\u017eit\u00fdm chatom a telefonickou podporou.<\/li>\n\n\n\n<li>Pre mal\u00e9 t\u00edmy je k dispoz\u00edcii bezplatn\u00fd pl\u00e1n.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>CRM: Spravujte vz\u0165ahy so z\u00e1kazn\u00edkmi a sledujte predajn\u00e9 potrubia.<\/li>\n\n\n\n<li>Riadenie projektov: Pl\u00e1novanie, sledovanie a riadenie projektov s \u010dlenmi t\u00edmu.<\/li>\n\n\n\n<li>Komunika\u010dn\u00e9 n\u00e1stroje: Chat, videohovory a zdie\u013eanie obrazovky s \u010dlenmi t\u00edmu a klientmi.<\/li>\n\n\n\n<li>Soci\u00e1lna sie\u0165: Vytvorte intern\u00fa soci\u00e1lnu sie\u0165 pre t\u00edmy na spolupr\u00e1cu a zdie\u013eanie znalost\u00ed.<\/li>\n\n\n\n<li>Prisp\u00f4sobite\u013en\u00e9 pracovn\u00e9 postupy: Automatizujte obchodn\u00e9 procesy a pracovn\u00e9 postupy pomocou funkcie drag-and-drop.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Ak\u00e9 s\u00fa niektor\u00e9 obmedzenia slu\u017eby Bitrix24?<\/h4>\n\n\n\n<p>Bitrix24 nemus\u00ed by\u0165 vhodn\u00fd pre podniky, ktor\u00e9 vy\u017eaduj\u00fa pokro\u010dil\u00e9 funkcie CRM, ako je napr\u00edklad predikt\u00edvna anal\u00fdza a lead scoring. Okrem toho sa nemus\u00ed integrova\u0165 s niektor\u00fdmi pou\u017e\u00edvan\u00fdmi softv\u00e9rmi, ako s\u00fa Salesforce a Hubspot.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd druh podnikania je Bitrix24 najlep\u0161\u00ed?<\/h4>\n\n\n\n<p>Bitrix24 je vhodn\u00fd pre mal\u00e9 a stredn\u00e9 podniky, ktor\u00e9 potrebuj\u00fa komplexn\u00fd s\u00fabor n\u00e1strojov na riadenie podniku. Je v\u00fdhodn\u00fd aj pre spolo\u010dnosti s distribuovan\u00fdm t\u00edmom, preto\u017ee poskytuje centralizovan\u00fa platformu na komunik\u00e1ciu a spolupr\u00e1cu.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"394\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Bitrix24-price-1024x394.png\" alt=\"\" class=\"wp-image-202215\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Bitrix24-price-1024x394.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Bitrix24-price-300x116.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Bitrix24-price-768x296.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Bitrix24-price-1536x592.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Bitrix24-price-2048x789.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Bitrix24-price-1920x739.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Bitrix24-price-1320x508.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Bitrix24-price-760x293.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Bitrix24-price-424x163.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Bitrix24-price-200x77.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/Bitrix24-price-88x34.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">42. <strong>Freshcaller<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Freshcaller je cloudov\u00fd telef\u00f3nny syst\u00e9m, ktor\u00fd poskytuje firm\u00e1m v\u0161etk\u00fdch ve\u013ekost\u00ed r\u00f4zne funkcie na efekt\u00edvne riadenie komunik\u00e1cie so z\u00e1kazn\u00edkmi. Ide o komplexn\u00e9 rie\u0161enie, ktor\u00e9 je ur\u010den\u00e9 pre podniky h\u013eadaj\u00face pokro\u010dil\u00e9 funkcie volania a funkcie call centra.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">V\u00fdhody slu\u017eby Freshcaller<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cenovo dostupn\u00e9 pl\u00e1ny.<\/li>\n\n\n\n<li>Pokro\u010dil\u00e9 funkcie volania, ako je presmerovanie hovoru, \u010dakaj\u00faci hovor a identifik\u00e1cia volaj\u00faceho.<\/li>\n\n\n\n<li>Funkcie call centra, ako s\u00fa fronty hovorov, smerovanie hovorov a ponuky IVR.<\/li>\n\n\n\n<li>Jednoducho pou\u017eite\u013en\u00e9 mobiln\u00e9 a po\u010d\u00edta\u010dov\u00e9 aplik\u00e1cie.<\/li>\n\n\n\n<li>Integr\u00e1cia s ostatn\u00fdmi n\u00e1strojmi Freshworks.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Presmerovanie hovorov: Presmerovanie hovorov na \u013eubovo\u013en\u00e9 telef\u00f3nne \u010d\u00edslo alebo do hlasovej schr\u00e1nky.<\/li>\n\n\n\n<li>Fronty hovorov: Spravujte prich\u00e1dzaj\u00face hovory pomocou prisp\u00f4sobite\u013en\u00fdch frontov.<\/li>\n\n\n\n<li>Menu IVR: Vytv\u00e1rajte prisp\u00f4soben\u00e9 ponuky na presmerovanie hovorov na spr\u00e1vneho \u010dlena t\u00edmu.<\/li>\n\n\n\n<li>Smerovanie hovorov: Smerovanie hovorov na z\u00e1klade ID volaj\u00faceho alebo denn\u00e9ho \u010dasu.<\/li>\n\n\n\n<li>Mobiln\u00e9 a po\u010d\u00edta\u010dov\u00e9 aplik\u00e1cie: Pr\u00edstup ku v\u0161etk\u00fdm funkci\u00e1m z v\u00e1\u0161ho zariadenia.<\/li>\n\n\n\n<li>Integr\u00e1cie: Prepojte sa s ostatn\u00fdmi n\u00e1strojmi Freshworks vr\u00e1tane Freshdesk a Freshsales.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba slu\u017ebe Freshcaller?<\/h4>\n\n\n\n<p>Slu\u017eba Freshcaller nepon\u00faka funkcie, ako je nahr\u00e1vanie hovorov a prepis hlasovej po\u0161ty. Okrem toho m\u00f4\u017eu niektor\u00ed pou\u017e\u00edvatelia pova\u017eova\u0165 funkcie vykazovania a anal\u00fdzy platformy za obmedzen\u00e9.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>Freshcaller je ide\u00e1lny pre firmy v\u0161etk\u00fdch ve\u013ekost\u00ed, ktor\u00e9 chc\u00fa cloudov\u00fd telef\u00f3nny syst\u00e9m s pokro\u010dil\u00fdmi funkciami volania a funkciami call centra. Je obzvl\u00e1\u0161\u0165 u\u017eito\u010dn\u00e1 pre podniky, ktor\u00e9 potrebuj\u00fa spravova\u0165 prich\u00e1dzaj\u00face hovory pomocou prisp\u00f4sobite\u013en\u00fdch frontov a pon\u00fak IVR.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"301\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/freshcaller-price-1024x301.png\" alt=\"\" class=\"wp-image-202227\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/freshcaller-price-1024x301.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/freshcaller-price-300x88.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/freshcaller-price-768x226.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/freshcaller-price-1536x452.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/freshcaller-price-2048x603.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/freshcaller-price-1920x565.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/freshcaller-price-1320x388.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/freshcaller-price-760x224.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/freshcaller-price-424x125.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/freshcaller-price-200x59.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/03\/freshcaller-price-88x26.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group faq-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group question\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">43. <strong>LiveAgent<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group answer\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>LiveAgent je softv\u00e9r helpdesku, ktor\u00fd s\u013eubuje cenovo dostupn\u00fa a zjednodu\u0161en\u00fa sk\u00fasenos\u0165 s personaliz\u00e1ciou a pridanou hodnotou z\u00e1kazn\u00edckej podpory. Softv\u00e9r pon\u00faka funkcie, ako je napr\u00edklad omnichannel inbox, chat v re\u00e1lnom \u010dase, syst\u00e9m ticketingu a \u010fal\u0161ie.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Hlavn\u00e9 v\u00fdhody slu\u017eby LiveAgent<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pon\u00faknite obmedzen\u00e9 pou\u017e\u00edvanie niektor\u00fdch funkci\u00ed n\u00e1stroja s bezplatn\u00fdm do\u017eivotn\u00fdm pl\u00e1nom.<\/li>\n\n\n\n<li>Nastavte tento n\u00e1stroj na spr\u00e1vu podpory pre viacero spolo\u010dnost\u00ed s\u00fa\u010dasne.<\/li>\n\n\n\n<li>Poskytovanie viackan\u00e1lovej podpory pre Instagram, Facebook, Twitter, Viber at\u010f.<\/li>\n\n\n\n<li>Efekt\u00edvne spravujte z\u00e1kazn\u00edcku podporu pomocou syst\u00e9mu ticketingu.<\/li>\n\n\n\n<li>Jednoduch\u00e1 integr\u00e1cia s in\u00fdm softv\u00e9rom prostredn\u00edctvom r\u00f4znych integr\u00e1ci\u00ed.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">K\u013e\u00fa\u010dov\u00e9 vlastnosti:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Omnichannel Inbox: Spravuje v\u0161etku komunik\u00e1ciu so z\u00e1kazn\u00edkmi na jednom mieste.<\/li>\n\n\n\n<li>\u017div\u00fd chat v re\u00e1lnom \u010dase: Interakcia so z\u00e1kazn\u00edkmi v re\u00e1lnom \u010dase a poskytovanie okam\u017eitej pomoci.<\/li>\n\n\n\n<li>Syst\u00e9m predaja vstupeniek: Organizuje po\u017eiadavky z\u00e1kazn\u00edkov a sleduje ich priebeh.<\/li>\n\n\n\n<li>Multikan\u00e1lov\u00e1 podpora: Umo\u017e\u0148uje interakciu prostredn\u00edctvom viacer\u00fdch kan\u00e1lov vr\u00e1tane e-mailu, soci\u00e1lnych m\u00e9di\u00ed, telef\u00f3nu a chatu.<\/li>\n\n\n\n<li>Syst\u00e9m call centra: efekt\u00edvne spravuje prich\u00e1dzaj\u00face a odch\u00e1dzaj\u00face hovory.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u010co ch\u00fdba slu\u017ebe LiveAgent?<\/h4>\n\n\n\n<p>Pod\u013ea recenzi\u00ed na str\u00e1nkach G2 a Capterra nemus\u00ed by\u0165 LiveAgent vhodn\u00fd pre podniky s komplexn\u00fdmi potrebami call centra. Rie\u0161eniu ch\u00fdbaj\u00fa pokro\u010dil\u00e9 funkcie, ako s\u00fa click-to-call, inteligentn\u00e9 \u010d\u00edseln\u00edky, smerovanie na z\u00e1klade zru\u010dnost\u00ed, n\u00e1vrh\u00e1r toku hovorov, automatick\u00e1 distrib\u00facia hovorov (ACD) a \u010fal\u0161ie pokro\u010dil\u00e9 funkcie call centra, ktor\u00e9 m\u00f4\u017eu niektor\u00e9 podniky vy\u017eadova\u0165.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pre ak\u00fd typ podniku je to najlep\u0161ie?<\/h4>\n\n\n\n<p>LiveAgent je ide\u00e1lnym rie\u0161en\u00edm pre mal\u00e9 a stredn\u00e9 podniky, ktor\u00e9 potrebuj\u00fa cenovo v\u00fdhodn\u00fd softv\u00e9r helpdesku s viackan\u00e1lovou podporou, robustn\u00fdm syst\u00e9mom ticketingu a schopnos\u0165ou spravova\u0165 podporu pre viacero spolo\u010dnost\u00ed s\u00fa\u010dasne.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Cenotvorba<\/h4>\n\n\n\n<p>Na po\u017eiadanie.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Z\u00e1vere\u010dn\u00e9 my\u0161lienky o v\u00fdbere softv\u00e9ru call centra v  2025<\/h2>\n\n\n\n<p>Je zrejm\u00e9, \u017ee v\u00fdber spr\u00e1vneho softv\u00e9ru call centra pre va\u0161u firmu nie je jednoduch\u00e1 \u00faloha, najm\u00e4 ke\u010f sa o va\u0161u pozornos\u0165 uch\u00e1dza to\u013eko poskytovate\u013eov a rie\u0161en\u00ed. Zodpovedaj\u00face<strong> <\/strong><strong>typ<\/strong> call centra, <strong>pr\u00edpad pou\u017eitia<\/strong>, <strong>funkcie<\/strong>, <strong>integr\u00e1cie<\/strong> a <strong>ceny <\/strong>pod\u013ea potrieb va\u0161ej firmy.<br\/>S na\u0161\u00edm praktick\u00fdm sprievodcom najlep\u0161\u00edmi rie\u0161eniami call centra na 2025 ste v\u0161ak o krok bli\u017e\u0161ie k dosiahnutiu svojho cie\u013ea. A ak potrebujete \u010fal\u0161iu pomoc, n\u00e1\u0161 <a    href=\"https:\/\/test-staging.cloudtalk.io\/blog\/complete-call-center-software-buyer-s-guide\/\">kompletn\u00fd sprievodca n\u00e1kupom call centra<\/a> v\u00e1s v\u017edy dovedie k \u00faspechu.<\/p>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Kone\u010dn\u00fd sprievodca kupuj\u00faceho pre softv\u00e9r call centra v  2025<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"213\" height=\"300\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-buyers-guide-213x300.png\" alt=\"\" class=\"wp-image-185786\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-buyers-guide-213x300.png 213w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-buyers-guide-725x1024.png 725w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-buyers-guide-768x1084.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-buyers-guide-765x1080.png 765w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-buyers-guide-526x742.png 526w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-buyers-guide-303x428.png 303w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-buyers-guide-300x424.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-buyers-guide-80x113.png 80w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-buyers-guide-62x88.png 62w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/eBook-buyers-guide.png 899w\" sizes=\"auto, (max-width: 213px) 100vw, 213px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/call-center-software-ebook\/\">\u010c\u00edtajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading ct-block-article-faq-header\">\u010co ste na\u0161li v tomto \u010dl\u00e1nku?<\/h3>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u010co je softv\u00e9r call centra?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/www.cloudtalk.io\/virtual-call-center-software\/\" target=\"_blank\" rel=\"noopener\">Softv\u00e9r call centra je technologick\u00e9 rie\u0161enie<\/a>, ktor\u00e9 organiz\u00e1ci\u00e1m umo\u017e\u0148uje efekt\u00edvne spracov\u00e1va\u0165 a riadi\u0165 komunik\u00e1ciu so z\u00e1kazn\u00edkmi. \u010casto zah\u0155\u0148a automatick\u00fa distrib\u00faciu hovorov, interakt\u00edvnu hlasov\u00fa odozvu a analytiku na zefekt\u00edvnenie prev\u00e1dzky call centra.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ako funguje softv\u00e9r call centra?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/www.cloudtalk.io\/voip\/\" target=\"_blank\" rel=\"noopener\">Softv\u00e9r call centra vyu\u017e\u00edva VoIP na<\/a> u\u013eah\u010denie hovorov a vstavan\u00e9 funkcie s integr\u00e1ciami tret\u00edch str\u00e1n na zjednodu\u0161enie pracovn\u00fdch postupov agentov a celkovej prev\u00e1dzky call centra.  <\/p>\n<p>V\u00e4\u010d\u0161inu modern\u00fdch platforiem pre volania hostuj\u00fa spolo\u010dnosti SaaS, \u010do organiz\u00e1ci\u00e1m umo\u017e\u0148uje ma\u0165 jedno centr\u00e1lne rie\u0161enie pre v\u0161etky svoje n\u00e1stroje a inform\u00e1cie a z\u00e1rove\u0148 umo\u017e\u0148uje pou\u017e\u00edvate\u013eom komunikova\u0165 so syst\u00e9mom na dia\u013eku kdeko\u013evek a kedyko\u013evek z ak\u00e9hoko\u013evek inteligentn\u00e9ho zariadenia.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ak\u00e9 s\u00fa v\u00fdhody softv\u00e9ru call centra?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Softv\u00e9r call centra pon\u00faka mno\u017estvo v\u00fdhod. Dok\u00e1\u017ee zefekt\u00edvni\u0165 a posilni\u0165 v\u0161etky va\u0161e oper\u00e1cie t\u00fdm, \u017ee poskytuje automatiz\u00e1ciu pracovn\u00fdch postupov, funkcie a integr\u00e1cie zameran\u00e9 na produktivitu, kri\u0161t\u00e1\u013eov\u00fa kvalitu hovorov, n\u00edzke ceny hovorov a <a href=\"https:\/\/www.cloudtalk.io\/country-coverage\/\" target=\"_blank\" rel=\"noopener\">medzin\u00e1rodn\u00e9, mobiln\u00e9 a bezplatn\u00e9 \u010d\u00edsla<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1673205890952\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ak\u00fd softv\u00e9r pou\u017e\u00edvaj\u00fa call centr\u00e1?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Call centr\u00e1 pou\u017e\u00edvaj\u00fa r\u00f4zne rie\u0161enia v z\u00e1vislosti od svojich \u0161pecifick\u00fdch obchodn\u00fdch potrieb. Medzi ob\u013e\u00faben\u00e9 mo\u017enosti patria CloudTalk, <a href=\"https:\/\/www.cloudtalk.io\/aircall-alternative\/\" target=\"_blank\" rel=\"noopener\">Aircall<\/a> a <a href=\"https:\/\/www.cloudtalk.io\/8x8-alternative\/\" target=\"_blank\" rel=\"noopener\">8&#215;8<\/a>. Presk\u00famanie funkci\u00ed, \u0161k\u00e1lovate\u013enosti a recenzi\u00ed z\u00e1kazn\u00edkov v\u00e1m pom\u00f4\u017ee n\u00e1js\u0165 najvhodnej\u0161ie rie\u0161enie.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1679606824778\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ako m\u00f4\u017eem nastavi\u0165 call centrum?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/www.cloudtalk.io\/blog\/how-to-start-a-virtual-call-center\/\" target=\"_blank\" rel=\"noopener\">Nastavenie softv\u00e9ru call centra<\/a> zah\u0155\u0148a v\u00fdber vhodn\u00e9ho rie\u0161enia, in\u0161tal\u00e1ciu softv\u00e9ru, konfigur\u00e1ciu nastaven\u00ed, integr\u00e1ciu s existuj\u00facimi syst\u00e9mami, ako je CRM, \u0161kolenie zamestnancov a priebe\u017en\u00e9 monitorovanie optimaliz\u00e1cie.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>V [cgv actual_year] je softv\u00e9r call centra d\u00f4le\u017eitou s\u00fa\u010das\u0165ou technickej v\u00fdbavy ka\u017edej firmy. Bu\u010f ste najlep\u0161\u00ed vo vytv\u00e1ran\u00ed v\u00fdnimo\u010dn\u00fdch sk\u00fasenost\u00ed&#8230;<\/p>\n","protected":false},"author":37,"featured_media":201491,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[673],"tags":[],"class_list":["post-229376","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-centrum"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/229376","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/comments?post=229376"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/posts\/229376\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media\/201491"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media?parent=229376"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/categories?post=229376"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/tags?post=229376"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}