{"id":312379,"date":"2026-01-09T18:12:31","date_gmt":"2026-01-09T16:12:31","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/nastroje-call-centra\/hlasenie-agentov\/"},"modified":"2026-01-09T18:15:42","modified_gmt":"2026-01-09T16:15:42","slug":"hlasenie-agentov","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/hlasenie-agentov\/","title":{"rendered":"Hl\u00e1senie agentov"},"content":{"rendered":"\n<div class=\"wp-block-group hero-section split-image-03\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h1 class=\"wp-block-heading\">Jednoduch\u00e9 sledovanie v\u00fdkonu agenta <br\/><\/h1>\n\n\n\n<p>Majte preh\u013ead o aktivit\u00e1ch svojich agentov pomocou jednoduch\u00fdch a preh\u013eadn\u00fdch spr\u00e1v. Zistite trendy, zv\u00fd\u0161te produktivitu a robte inteligentn\u00e9 rozhodnutia na zlep\u0161enie z\u00e1kazn\u00edckej sk\u00fasenosti. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\">Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"937\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting-1024x937.png\" alt=\"\" class=\"wp-image-294040\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting-1024x937.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting-300x275.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting-768x703.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting-1180x1080.png 1180w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting-811x742.png 811w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting-468x428.png 468w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting-424x388.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting-123x113.png 123w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting-88x81.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting.png 1224w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Sila d\u00e1tov\u00fdch rozhodnut\u00ed<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-coinsHand type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M13.5295 8.35186C12.9571 8.75995 12.2566 9 11.5 9C9.567 9 8 7.433 8 5.5C8 3.567 9.567 2 11.5 2C12.753 2 13.8522 2.65842 14.4705 3.64814M6 20.0872H8.61029C8.95063 20.0872 9.28888 20.1277 9.61881 20.2086L12.3769 20.8789C12.9753 21.0247 13.5988 21.0388 14.2035 20.9214L17.253 20.3281C18.0585 20.1712 18.7996 19.7854 19.3803 19.2205L21.5379 17.1217C22.154 16.5234 22.154 15.5524 21.5379 14.9531C20.9832 14.4134 20.1047 14.3527 19.4771 14.8103L16.9626 16.6449C16.6025 16.9081 16.1643 17.0498 15.7137 17.0498H13.2855L14.8311 17.0498C15.7022 17.0498 16.4079 16.3633 16.4079 15.5159V15.2091C16.4079 14.5055 15.9156 13.892 15.2141 13.7219L12.8286 13.1417C12.4404 13.0476 12.0428 13 11.6431 13C10.6783 13 8.93189 13.7988 8.93189 13.7988L6 15.0249M20 6.5C20 8.433 18.433 10 16.5 10C14.567 10 13 8.433 13 6.5C13 4.567 14.567 3 16.5 3C18.433 3 20 4.567 20 6.5ZM2 14.6L2 20.4C2 20.9601 2 21.2401 2.10899 21.454C2.20487 21.6422 2.35785 21.7951 2.54601 21.891C2.75992 22 3.03995 22 3.6 22H4.4C4.96005 22 5.24008 22 5.45399 21.891C5.64215 21.7951 5.79513 21.6422 5.89101 21.454C6 21.2401 6 20.9601 6 20.4V14.6C6 14.0399 6 13.7599 5.89101 13.546C5.79513 13.3578 5.64215 13.2049 5.45399 13.109C5.24008 13 4.96005 13 4.4 13L3.6 13C3.03995 13 2.75992 13 2.54601 13.109C2.35785 13.2049 2.20487 13.3578 2.10899 13.546C2 13.7599 2 14.0399 2 14.6Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u00daspora n\u00e1kladov a\u017e do 30 %<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Prij\u00edmajte rozhodnutia zalo\u017een\u00e9 na \u00fadajoch s cie\u013eom optimalizova\u0165 vyu\u017e\u00edvanie zdrojov na zv\u00fd\u0161enie produktivity a zn\u00ed\u017eenie v\u00fddavkov.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-zapFast type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9 17.5H3.5M6.5 12H2M9 6.5H4M17 3L10.4036 12.235C10.1116 12.6438 9.96562 12.8481 9.97194 13.0185C9.97744 13.1669 10.0486 13.3051 10.1661 13.3958C10.3011 13.5 10.5522 13.5 11.0546 13.5H16L15 21L21.5964 11.765C21.8884 11.3562 22.0344 11.1519 22.0281 10.9815C22.0226 10.8331 21.9514 10.6949 21.8339 10.6042C21.6989 10.5 21.4478 10.5 20.9454 10.5H16L17 3Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Skr\u00e1tenie \u010dasu manipul\u00e1cie o 40 %<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Identifikujte \u00fazke miesta, zefekt\u00edvnite pracovn\u00e9 postupy a optimalizujte v\u00fdkon agentov s cie\u013eom zv\u00fd\u0161i\u0165 efektivitu.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-lineChartUp02 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M21 21H4.6C4.03995 21 3.75992 21 3.54601 20.891C3.35785 20.7951 3.20487 20.6422 3.10899 20.454C3 20.2401 3 19.9601 3 19.4V3M21 7L15.5657 12.4343C15.3677 12.6323 15.2687 12.7313 15.1545 12.7684C15.0541 12.8011 14.9459 12.8011 14.8455 12.7684C14.7313 12.7313 14.6323 12.6323 14.4343 12.4343L12.5657 10.5657C12.3677 10.3677 12.2687 10.2687 12.1545 10.2316C12.0541 10.1989 11.9459 10.1989 11.8455 10.2316C11.7313 10.2687 11.6323 10.3677 11.4343 10.5657L7 15M21 7H17M21 7V11\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Zv\u00fd\u0161enie konverzi\u00ed o 50 %<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Z\u00edskajte hlbok\u00fd preh\u013ead o interakci\u00e1ch so z\u00e1kazn\u00edkmi a neust\u00e1le zdokona\u013eujte strat\u00e9gie s cie\u013eom uzavrie\u0165 viac obchodov.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<div class=\"wp-block-cloudtalk-card-carousel-section wp-block-cloudtalk-card-carousel-section--testimonial wp-block-cloudtalk-card-carousel-section\"><div class=\"wp-block-cloudtalk-card-carousel-section__container\"><div class=\"wp-block-cloudtalk-card-carousel-section__header\"><div class=\"wp-block-cloudtalk-card-carousel-section__header-content\"><h2 class=\"wp-block-cloudtalk-card-carousel-section__title\">Pomohli sme tis\u00edcom glob\u00e1lnych spolo\u010dnost\u00ed<\/h2><p class=\"wp-block-cloudtalk-card-carousel-section__description\">Pr\u00edpadov\u00e9 \u0161t\u00fadie z\u00e1kazn\u00edkov, ktor\u00ed stavaj\u00fa r\u00fdchlej\u0161ie.<\/p><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__header-buttons\"><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\" class=\"btn btn-ghost\">Vysk\u00fa\u0161ajte zadarmo<\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\" class=\"btn btn-primary\">Kontakt na predaj<\/a><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__cards-preview\"><div class=\"wp-block-cloudtalk-card-carousel-section__slider\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides-inner\"><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #017737;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2026\/01\/pipedrive-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Glob\u00e1lny predajn\u00fd motor poh\u00e1\u0148an\u00fd prepojen\u00fdmi konverz\u00e1ciami<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;V\u010faka prepisom a analytike umelej inteligencie CloudTalk je jednoduch\u0161ie sledova\u0165 pomery rozhovorov, h\u013abku objavovania a region\u00e1lnu v\u00fdkonnos\u0165 &#8211; a to v\u0161etko bez toho, aby ste museli absolvova\u0165 form\u00e1lne \u0161kolenie.&#8220;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Marta Santos<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Ved\u00faci t\u00edmu SDR, Pipedrive<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/pipedrive\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Pre\u010d\u00edtajte si pr\u00edpadov\u00fa \u0161t\u00fadiu <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #292e36;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/revolut-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Revolu\u010dn\u00e1 efektivita Revolutu a \u00faspora viac ako 40 hod\u00edn<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;V\u010faka spo\u013eahlivosti CloudTalku sme mohli zlep\u0161i\u0165 v\u00fdkonnos\u0165 predajn\u00fdch t\u00edmov a uzavrie\u0165 viac obchodov, ako sme si kedy vedeli predstavi\u0165.&#8220; <\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Jamie Devlin<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Ved\u00faci prev\u00e1dzky<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/revolut\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Pre\u010d\u00edtajte si pr\u00edpadov\u00fa \u0161t\u00fadiu <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #235af6;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Nokia-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Zv\u00fd\u0161enie produktivity 200 pracovn\u00edkov z\u00e1kazn\u00edckej podpory <\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;V\u010faka slu\u017ebe CloudTalk Analytics m\u00e1m teraz preh\u013ead o ka\u017edom kroku. M\u00f4\u017eeme n\u00e1js\u0165 nezrovnalosti a ove\u013ea lep\u0161ie pochopi\u0165 na\u0161e t\u00edmy.&#8220;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Nelly Donnelly<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Mana\u017e\u00e9r poskytovania slu\u017eieb<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/nokia\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Pre\u010d\u00edtajte si pr\u00edpadov\u00fa \u0161t\u00fadiu <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #e3b14b;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/glovo-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">\u00daspech t\u00edmu z\u00e1kazn\u00edckej podpory spolo\u010dnosti Glovo<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;CloudTalk zlep\u0161il n\u00e1klady a efektivitu n\u00e1\u0161ho t\u00edmu. Funkcia skriptov n\u00e1m umo\u017e\u0148uje vies\u0165 hovory ove\u013ea systematickej\u0161\u00edm sp\u00f4sobom.&#8220;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Yohann Bensadoun<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Glob\u00e1lny rast ponuky<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/glovo\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Pre\u010d\u00edtajte si pr\u00edpadov\u00fa \u0161t\u00fadiu <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__arrows\"><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--prev\" aria-label=\"Previous\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15 18L9 12L15 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--next\" aria-label=\"Next\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9 18L15 12L9 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><\/div><\/div>\n<div class=\"wp-block-group benefits-section-simple-icons-01 benefits4cards gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">V\u00fdhody agent\u00farneho vykazovania<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Dosiahnite lep\u0161ie v\u00fdsledky pomocou spr\u00e1vnych \u00fadajov<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-lineChartUp02 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M21 21H4.6C4.03995 21 3.75992 21 3.54601 20.891C3.35785 20.7951 3.20487 20.6422 3.10899 20.454C3 20.2401 3 19.9601 3 19.4V3M21 7L15.5657 12.4343C15.3677 12.6323 15.2687 12.7313 15.1545 12.7684C15.0541 12.8011 14.9459 12.8011 14.8455 12.7684C14.7313 12.7313 14.6323 12.6323 14.4343 12.4343L12.5657 10.5657C12.3677 10.3677 12.2687 10.2687 12.1545 10.2316C12.0541 10.1989 11.9459 10.1989 11.8455 10.2316C11.7313 10.2687 11.6323 10.3677 11.4343 10.5657L7 15M21 7H17M21 7V11\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Z\u00edskanie pou\u017eite\u013en\u00fdch inform\u00e1ci\u00ed<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Sledujte, \u010do sa deje s va\u0161\u00edm t\u00edmom v re\u00e1lnom \u010dase. CloudTalk Analytics v\u00e1m poskytuje jasn\u00fd preh\u013ead o \u010dinnosti agentov, trendoch hovorov a v\u00fdkonnostn\u00fdch ukazovate\u013eoch. So spr\u00e1vnymi \u00fadajmi na dosah ruky m\u00f4\u017eete r\u00fdchlo zisti\u0165, \u010do funguje, rie\u0161i\u0165 probl\u00e9my a prij\u00edma\u0165 inteligentnej\u0161ie rozhodnutia, ktor\u00e9 ved\u00fa k v\u00fdsledkom.  <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-user01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M20 21C20 19.6044 20 18.9067 19.8278 18.3389C19.44 17.0605 18.4395 16.06 17.1611 15.6722C16.5933 15.5 15.8956 15.5 14.5 15.5H9.5C8.10444 15.5 7.40665 15.5 6.83886 15.6722C5.56045 16.06 4.56004 17.0605 4.17224 18.3389C4 18.9067 4 19.6044 4 21M16.5 7.5C16.5 9.98528 14.4853 12 12 12C9.51472 12 7.5 9.98528 7.5 7.5C7.5 5.01472 9.51472 3 12 3C14.4853 3 16.5 5.01472 16.5 7.5Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Zlep\u0161enie kou\u010dovania agentov<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Pom\u00f4\u017ete svojim agentom r\u00e1s\u0165 pomocou sp\u00e4tnej v\u00e4zby zalo\u017eenej na \u00fadajoch. Reportovanie agentov u\u013eah\u010duje sledovanie v\u00fdkonnosti, identifik\u00e1ciu pr\u00edle\u017eitost\u00ed na kou\u010dovanie a dola\u010fovanie procesu n\u00e1stupu. Pochopen\u00edm siln\u00fdch str\u00e1nok a oblast\u00ed zlep\u0161ovania m\u00f4\u017eete rozv\u00edja\u0165 kvalifikovan\u00fdch a motivovan\u00fdch agentov.  <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-messageHeartCircle type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M20.9996 11.5C20.9996 16.1944 17.194 20 12.4996 20C11.4228 20 10.3928 19.7998 9.44478 19.4345C9.27145 19.3678 9.18478 19.3344 9.11586 19.3185C9.04807 19.3029 8.999 19.2963 8.92949 19.2937C8.85881 19.291 8.78127 19.299 8.62619 19.315L3.50517 19.8444C3.01692 19.8948 2.7728 19.9201 2.6288 19.8322C2.50337 19.7557 2.41794 19.6279 2.3952 19.4828C2.36909 19.3161 2.48575 19.1002 2.71906 18.6684L4.35472 15.6408C4.48942 15.3915 4.55677 15.2668 4.58728 15.1469C4.6174 15.0286 4.62469 14.9432 4.61505 14.8214C4.60529 14.6981 4.55119 14.5376 4.443 14.2166C4.15547 13.3636 3.99962 12.45 3.99962 11.5C3.99962 6.80558 7.8052 3 12.4996 3C17.194 3 20.9996 6.80558 20.9996 11.5Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12.4965 8.94925C11.5968 7.9104 10.0965 7.63095 8.96924 8.58223C7.84196 9.5335 7.68326 11.124 8.56851 12.2491C9.11696 12.9461 10.4935 14.2191 11.4616 15.087C11.8172 15.4057 11.995 15.5651 12.2084 15.6293C12.3914 15.6844 12.6017 15.6844 12.7847 15.6293C12.9981 15.5651 13.1759 15.4057 13.5315 15.087C14.4996 14.2191 15.8761 12.9461 16.4246 12.2491C17.3098 11.124 17.1705 9.5235 16.0238 8.58223C14.8772 7.64096 13.3963 7.9104 12.4965 8.94925Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Zlep\u0161enie z\u00e1kazn\u00edckej podpory<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Poskytnite z\u00e1kazn\u00edkom r\u00fdchle a efekt\u00edvne slu\u017eby, ktor\u00e9 o\u010dak\u00e1vaj\u00fa. V\u010faka jasn\u00e9mu preh\u013eadu o vybavovan\u00ed hovorov a \u010dase odozvy m\u00f4\u017eete zdokonali\u0165 pracovn\u00e9 postupy, odstr\u00e1ni\u0165 \u00fazke miesta a zv\u00fd\u0161i\u0165 mieru vyrie\u0161enia probl\u00e9mov. \u010c\u00edm lep\u0161ie pracuj\u00fa va\u0161i agenti, t\u00fdm plynulej\u0161ie prebieha va\u0161a prev\u00e1dzka.  <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-zap type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M13 2L4.09344 12.6879C3.74463 13.1064 3.57023 13.3157 3.56756 13.4925C3.56524 13.6461 3.63372 13.7923 3.75324 13.8889C3.89073 14 4.16316 14 4.70802 14H12L11 22L19.9065 11.3121C20.2553 10.8936 20.4297 10.6843 20.4324 10.5075C20.4347 10.3539 20.3663 10.2077 20.2467 10.1111C20.1092 10 19.8368 10 19.292 10H12L13 2Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Zv\u00fd\u0161enie efekt\u00edvnosti<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Hl\u00e1senia agentov v\u00e1m pom\u00f4\u017eu vyv\u00e1\u017ei\u0165 pracovn\u00e9 za\u0165a\u017eenie, prisp\u00f4sobi\u0165 po\u010det zamestnancov po\u010das \u0161pi\u010dkov\u00fdch hod\u00edn a udr\u017ea\u0165 vysok\u00fa produktivitu. V\u010faka jasnej\u0161iemu preh\u013eadu o \u010dinnosti t\u00edmu m\u00f4\u017eete zabezpe\u010di\u0165, aby ka\u017ed\u00fd agent pracoval \u010do najlep\u0161ie &#8211; bez toho, aby ste ho pre\u0165a\u017eili alebo nechali z\u00e1kazn\u00edkov \u010daka\u0165. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">Inteligentn\u00e9 pod\u00e1vanie spr\u00e1v<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Vyu\u017eite svoje \u00fadaje na maximum<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Preme\u0148te poznatky na \u010diny pomocou analytick\u00fdch n\u00e1strojov, ktor\u00e9 optimalizuj\u00fa v\u00fdkon a podporuj\u00fa inteligentnej\u0161ie rozhodnutia.<\/p>\n\n\n\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Odomknite \u00faspech agenta pomocou t\u00fdchto k\u013e\u00fa\u010dov\u00fdch ukazovate\u013eov<\/h4>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li><strong>Presnos\u0165 z\u00e1znamu hovorov:<\/strong> Zabezpe\u010duje, aby boli v\u0161etky \u00fadaje o hovore vr\u00e1tane d\u013a\u017eky trvania, v\u00fdsledku a pozn\u00e1mok zaznamenan\u00e9 spr\u00e1vne.<\/li>\n\n\n\n<li><strong>Priemern\u00fd manipula\u010dn\u00fd \u010das (AHT):<\/strong> Meria celkov\u00fa d\u013a\u017eku hovoru vr\u00e1tane \u010dasu hovoru, \u010dasu podr\u017eania a n\u00e1sledn\u00fdch krokov.<\/li>\n\n\n\n<li><strong>Rie\u0161enie prv\u00e9ho volania (FCR):<\/strong> Sleduje probl\u00e9my vyrie\u0161en\u00e9 pri prvom hovore bez potreby n\u00e1sledn\u00fdch krokov.<\/li>\n\n\n\n<li><strong>Miera opusten\u00fdch hovorov:<\/strong> Monitoruje percento volaj\u00facich, ktor\u00ed zavesili hovor z d\u00f4vodu dlh\u00e9ho \u010dakania.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\">Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"872\" height=\"700\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting.png\" alt=\"\" class=\"wp-image-274119\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting.png 872w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting-300x241.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting-768x617.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting-533x428.png 533w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting-424x340.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting-141x113.png 141w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting-88x71.png 88w\" sizes=\"auto, (max-width: 872px) 100vw, 872px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">\u010c\u00edm sa odli\u0161uje skvel\u00e9 agent\u00farne spravodajstvo?<\/h4>\n\n\n\n<p>Z\u00edskajte potrebn\u00e9 inform\u00e1cie pomocou v\u00fdkonn\u00fdch a \u013eahko pou\u017eite\u013en\u00fdch n\u00e1strojov na vytv\u00e1ranie spr\u00e1v.<\/p>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li><strong>Prisp\u00f4sobite\u013en\u00e9 karty \u0161tatist\u00edk: <\/strong>Pomocou prisp\u00f4sobite\u013en\u00fdch kariet \u0161tatist\u00edk m\u00f4\u017eete ma\u0165 z\u00e1kladn\u00e9 \u0161tatistiky v popred\u00ed a v strede. Tieto \u013eahko \u010ditate\u013en\u00e9 vizu\u00e1ly v\u00e1m poskytn\u00fa okam\u017eit\u00fd pr\u00edstup k najd\u00f4le\u017eitej\u0161\u00edm k\u013e\u00fa\u010dov\u00fdm ukazovate\u013eom v\u00fdkonnosti. <\/li>\n\n\n\n<li><strong>Interakt\u00edvne grafy: <\/strong>Pomocou preh\u013eadn\u00fdch a intuit\u00edvnych grafov m\u00f4\u017eete r\u00fdchlo porovn\u00e1va\u0165 v\u00fdkonnos\u0165 v r\u00f4znych \u010dasov\u00fdch obdobiach. V\u0161imnite si vzory, sledujte zlep\u0161enia a merajte pokrok svojho t\u00edmu. <\/li>\n\n\n\n<li><strong>Roz\u0161\u00edren\u00e9 filtre: <\/strong>Zamerajte sa na d\u00f4le\u017eit\u00e9 \u00fadaje. Pomocou inteligentn\u00fdch filtrov m\u00f4\u017eete triedi\u0165 pod\u013ea k\u013e\u00fa\u010dov\u00fdch ukazovate\u013eov, konkr\u00e9tnych agentov alebo lokal\u00edt &#8211; a zamera\u0165 sa tak presne na to, \u010do potrebujete. <\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\">Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"872\" height=\"702\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Call-center-reporting-1.png\" alt=\"\" class=\"wp-image-292295\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Call-center-reporting-1.png 872w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Call-center-reporting-1-300x242.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Call-center-reporting-1-768x618.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Call-center-reporting-1-532x428.png 532w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Call-center-reporting-1-424x341.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Call-center-reporting-1-140x113.png 140w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Call-center-reporting-1-88x71.png 88w\" sizes=\"auto, (max-width: 872px) 100vw, 872px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-icon-cards-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">Funkcie<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u010eal\u0161ie funkcie, ktor\u00e9 by sa v\u00e1m mohli p\u00e1\u010di\u0165<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-group-reporting.svg\" alt=\"\" class=\"wp-image-184011\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Skupinov\u00e9 pod\u00e1vanie spr\u00e1v<\/h4>\n\n\n\n<p>Poskytnite mana\u017e\u00e9rom \u00fapln\u00fd preh\u013ead o v\u00fdkonnosti ich t\u00edmu a n\u00e1stroje na ur\u010denie toho, \u010do, kedy a ako zlep\u0161i\u0165.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/group-reporting\/\">Zistite viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-wallboard.svg\" alt=\"\" class=\"wp-image-182654\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Hlavn\u00e1 funkcia<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">N\u00e1stenn\u00e9 dosky<\/h4>\n\n\n\n<p>Prezentujte v\u00fdkonnos\u0165 a ukazovatele call centra v re\u00e1lnom \u010dase cel\u00e9mu t\u00edmu &#8211; na\u017eivo a v r\u00f4znych form\u00e1toch.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/softver-call-center-wallboard\/\">Zistite viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-user-management.svg\" alt=\"\" class=\"wp-image-184036\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Spr\u00e1va pou\u017e\u00edvate\u013eov<\/h4>\n\n\n\n<p>Nahr\u00e1vajte pou\u017e\u00edvate\u013eov, pride\u013eujte opr\u00e1vnenia a hromadne spravujte fronty hovorov a strat\u00e9gie zvonenia bez dodato\u010dn\u00e9ho \u00fasilia.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/user-management\/\">Zistite viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-analytics.svg\" alt=\"\" class=\"wp-image-183062\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Hlavn\u00e1 funkcia<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">Analytika<\/h4>\n\n\n\n<p>Z\u00edskajte pr\u00edstup k centralizovan\u00fdm \u00fadajom o v\u00fdkonnosti v\u00e1\u0161ho t\u00edmu a vyu\u017eite ich na optimaliz\u00e1ciu \u010dinnost\u00ed, zn\u00ed\u017eenie n\u00e1kladov a uzatvorenie v\u00e4\u010d\u0161ieho po\u010dtu obchodov.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/analytika\/\">Zistite viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group faq-section-accordion-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">\u010casto kladen\u00e9 ot\u00e1zky<\/h3>\n\n\n\n<p class=\"has-text-align-center\">V\u0161etko, \u010do potrebujete vedie\u0165 o produkte a faktur\u00e1cii.<\/p>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u010co je to agentsk\u00e9 vykazovanie a pre\u010do je d\u00f4le\u017eit\u00e9?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Reportovanie agentov poskytuje podrobn\u00fd preh\u013ead o v\u00fdkonnosti v\u00e1\u0161ho t\u00edmu a pom\u00e1ha v\u00e1m sledova\u0165 k\u013e\u00fa\u010dov\u00e9 ukazovatele. Umo\u017e\u0148uje prij\u00edma\u0165 rozhodnutia zalo\u017een\u00e9 na \u00fadajoch s cie\u013eom zlep\u0161i\u0165 efektivitu, kou\u010dovanie a z\u00e1kazn\u00edcku sk\u00fasenos\u0165. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ak\u00e9 k\u013e\u00fa\u010dov\u00e9 ukazovatele by som mal sledova\u0165 v spr\u00e1vach o agentoch?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Medzi z\u00e1kladn\u00e9 ukazovatele patr\u00ed<a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/all-you-need-to-know-about-aht-average-handle-time\/\"> priemern\u00fd \u010das vybavenia (AHT)<\/a>, vyrie\u0161enie prv\u00e9ho hovoru (FCR), miera opusten\u00fdch hovorov, spokojnos\u0165 z\u00e1kazn\u00edkov (CSAT) a presnos\u0165 z\u00e1znamu hovorov. Ich sledovanie pom\u00e1ha identifikova\u0165 trendy, zlep\u0161i\u0165 kou\u010dovanie a optimalizova\u0165 v\u00fdkon. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ako pom\u00e1ha agentsk\u00e9 vykazovanie v re\u00e1lnom \u010dase m\u00f4jmu podniku?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Reportovanie v re\u00e1lnom \u010dase v\u00e1m umo\u017e\u0148uje sledova\u0165 v\u00fdkonnos\u0165 agenta. V\u010faka \u017eiv\u00fdm \u00fadajom m\u00f4\u017eete r\u00fdchlo odhali\u0165 neefekt\u00edvnos\u0165, upravi\u0165 pracovn\u00e9 za\u0165a\u017eenie a vykona\u0165 okam\u017eit\u00e9 zlep\u0161enia, aby ste zabezpe\u010dili lep\u0161ie slu\u017eby z\u00e1kazn\u00edkom a produktivitu. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054732184\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>M\u00f4\u017eem si prisp\u00f4sobi\u0165 hl\u00e1senia agenta tak, aby sa zameriavali na konkr\u00e9tne \u00fadaje?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u00c1no! Hl\u00e1senia CloudTalk obsahuj\u00fa prisp\u00f4sobite\u013en\u00e9 \u0161tatistick\u00e9 karty, interakt\u00edvne grafy a inteligentn\u00e9 filtre, ktor\u00e9 v\u00e1m umo\u017e\u0148uj\u00fa zamera\u0165 sa presne na tie ukazovatele, agentov alebo \u010dasov\u00e9 r\u00e1mce, ktor\u00e9 s\u00fa pre va\u0161u firmu najd\u00f4le\u017eitej\u0161ie. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054733282\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Ako spr\u00e1vy agentov zlep\u0161uj\u00fa kou\u010dovanie a odborn\u00fa pr\u00edpravu?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Anal\u00fdzou v\u00fdkonu hovorov, \u010dasu odozvy a miery vyrie\u0161enia hovorov m\u00f4\u017eu mana\u017e\u00e9ri ur\u010di\u0165 oblasti, v ktor\u00fdch agenti potrebuj\u00fa podporu. V\u010faka poznatkom zalo\u017een\u00fdm na \u00fadajoch je kou\u010dovanie efekt\u00edvnej\u0161ie, \u010do vedie k lep\u0161iemu \u0161koleniu, lep\u0161iemu v\u00fdkonu a vy\u0161\u0161ej spokojnosti z\u00e1kazn\u00edkov. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1743074037618\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ako pou\u017e\u00edva\u0165 hl\u00e1senia agentov v kontaktnom centre?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Ak chcete v kontaktnom centre pou\u017e\u00edva\u0165 agentsk\u00e9 hl\u00e1senia, vyu\u017eite <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/analytika\/\">analytick\u00e9 n\u00e1stroje,<\/a> ktor\u00e9 sleduj\u00fa k\u013e\u00fa\u010dov\u00e9 ukazovatele, ako je \u010das vybavenia, vyrie\u0161enie prv\u00e9ho hovoru a miera opustenia. Prisp\u00f4sobte si preh\u013eady, aby ste z\u00edskali podrobn\u00fd preh\u013ead o v\u00fdkonnosti agentov, identifikovali vzory a pod\u013ea toho upravili strat\u00e9gie. Sledujte \u00fadaje v re\u00e1lnom \u010dase, aby ste mohli prij\u00edma\u0165 informovan\u00e9 rozhodnutia a zv\u00fd\u0161i\u0165 efektivitu t\u00edmu.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1743074060832\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ako pou\u017e\u00edva\u0165 agentsk\u00e9 hl\u00e1senia na meranie v\u00fdkonnosti?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Pomocou funkcie Agent Reporting m\u00f4\u017eete analyzova\u0165 k\u013e\u00fa\u010dov\u00e9 ukazovatele, ako je \u010das vybavenia, <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/first-call-resolution-definition-measurement-best-practices\/\">vyrie\u0161enie prv\u00e9ho hovoru<\/a> a kvalita slu\u017eieb. Prisp\u00f4sobte si preh\u013eady na identifik\u00e1ciu oblast\u00ed na zlep\u0161enie a sledovanie pokroku agentov. Prij\u00edmajte rozhodnutia zalo\u017een\u00e9 na \u00fadajoch s cie\u013eom zv\u00fd\u0161i\u0165 v\u00fdkonnos\u0165 a produktivitu.  <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group faq-section-still-have-questions\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group avatars-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png\" alt=\"\" class=\"wp-image-294036\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"119\" height=\"119\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png\" alt=\"\" class=\"wp-image-294037\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png 119w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-88x88.png 88w\" sizes=\"auto, (max-width: 119px) 100vw, 119px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png\" alt=\"\" class=\"wp-image-294038\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">M\u00e1te e\u0161te ot\u00e1zky?<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Nem\u00f4\u017eete n\u00e1js\u0165 odpove\u010f, ktor\u00fa h\u013ead\u00e1te? Obr\u00e1\u0165te sa na n\u00e1\u0161 t\u00edm. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontaktujte n\u00e1s<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group cta-section simple-centered dark\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Ste pripraven\u00ed za\u010da\u0165?<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Pridajte sa k viac ako 4,000+ modern\u00fdm spolo\u010dnostiam, ktor\u00e9 u\u017e d\u00f4veruj\u00fa CloudTalku, aby mali viac a lep\u0161\u00edch hovorov.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\">Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jednoduch\u00e9 sledovanie v\u00fdkonu agenta Majte preh\u013ead o aktivit\u00e1ch svojich agentov pomocou jednoduch\u00fdch a preh\u013eadn\u00fdch spr\u00e1v. Zistite trendy, zv\u00fd\u0161te produktivitu a robte inteligentn\u00e9 rozhodnutia na zlep\u0161enie z\u00e1kazn\u00edckej sk\u00fasenosti. Sila d\u00e1tov\u00fdch rozhodnut\u00ed \u00daspora n\u00e1kladov a\u017e do 30 % Prij\u00edmajte rozhodnutia zalo\u017een\u00e9 na \u00fadajoch s cie\u013eom optimalizova\u0165 vyu\u017e\u00edvanie zdrojov na zv\u00fd\u0161enie produktivity a zn\u00ed\u017eenie v\u00fddavkov. Skr\u00e1tenie \u010dasu manipul\u00e1cie [&hellip;]<\/p>\n","protected":false},"author":142,"featured_media":184724,"parent":137403,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-no-top-padding.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-312379","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/pages\/312379","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/users\/142"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/comments?post=312379"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/pages\/312379\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/pages\/137403"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media\/184724"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media?parent=312379"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/ct-post-type?post=312379"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}