{"id":312337,"date":"2026-01-09T18:01:35","date_gmt":"2026-01-09T16:01:35","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/nastroje-call-centra\/informacny-panel-call-centra-v-realnom-case-pre-firmy\/"},"modified":"2026-01-09T18:25:41","modified_gmt":"2026-01-09T16:25:41","slug":"informacny-panel-call-centra-v-realnom-case-pre-firmy","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/informacny-panel-call-centra-v-realnom-case-pre-firmy\/","title":{"rendered":"Informa\u010dn\u00fd panel call centra v re\u00e1lnom \u010dase pre firmy"},"content":{"rendered":"\n<div class=\"wp-block-group hero-section split-image-03\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-pill-color-indigo-md label-dot\">Hlavn\u00e1 funkcia<\/span>\n\n\n\n<h1 class=\"wp-block-heading\">Zobrazenie v\u0161etk\u00fdch \u00fadajov na <br\/>One Real-Time Dashboard<\/h1>\n\n\n\n<p>Monitorujte srdcov\u00fd tep svojho call centra. Z\u00edskajte \u017eiv\u00e9 \u00fadaje, okam\u017eit\u00fa anal\u00fdzu a u\u017eito\u010dn\u00e9 inform\u00e1cie. Informa\u010dn\u00fd panel CloudTalk men\u00ed zm\u00e4tok na jasnos\u0165 a umo\u017e\u0148uje v\u00e1m optimalizova\u0165 v\u00fdkon v re\u00e1lnom \u010dase.  <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\">Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"937\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-1024x937.png\" alt=\"\" class=\"wp-image-294728\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-1024x937.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-300x275.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-768x703.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-1180x1080.png 1180w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-811x742.png 811w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-468x428.png 468w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-424x388.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-123x113.png 123w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-88x81.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard.png 1224w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Sila \u00fadajov na prv\u00fd poh\u013ead<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-coinsHand type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M13.5295 8.35186C12.9571 8.75995 12.2566 9 11.5 9C9.567 9 8 7.433 8 5.5C8 3.567 9.567 2 11.5 2C12.753 2 13.8522 2.65842 14.4705 3.64814M6 20.0872H8.61029C8.95063 20.0872 9.28888 20.1277 9.61881 20.2086L12.3769 20.8789C12.9753 21.0247 13.5988 21.0388 14.2035 20.9214L17.253 20.3281C18.0585 20.1712 18.7996 19.7854 19.3803 19.2205L21.5379 17.1217C22.154 16.5234 22.154 15.5524 21.5379 14.9531C20.9832 14.4134 20.1047 14.3527 19.4771 14.8103L16.9626 16.6449C16.6025 16.9081 16.1643 17.0498 15.7137 17.0498H13.2855L14.8311 17.0498C15.7022 17.0498 16.4079 16.3633 16.4079 15.5159V15.2091C16.4079 14.5055 15.9156 13.892 15.2141 13.7219L12.8286 13.1417C12.4404 13.0476 12.0428 13 11.6431 13C10.6783 13 8.93189 13.7988 8.93189 13.7988L6 15.0249M20 6.5C20 8.433 18.433 10 16.5 10C14.567 10 13 8.433 13 6.5C13 4.567 14.567 3 16.5 3C18.433 3 20 4.567 20 6.5ZM2 14.6L2 20.4C2 20.9601 2 21.2401 2.10899 21.454C2.20487 21.6422 2.35785 21.7951 2.54601 21.891C2.75992 22 3.03995 22 3.6 22H4.4C4.96005 22 5.24008 22 5.45399 21.891C5.64215 21.7951 5.79513 21.6422 5.89101 21.454C6 21.2401 6 20.9601 6 20.4V14.6C6 14.0399 6 13.7599 5.89101 13.546C5.79513 13.3578 5.64215 13.2049 5.45399 13.109C5.24008 13 4.96005 13 4.4 13L3.6 13C3.03995 13 2.75992 13 2.54601 13.109C2.35785 13.2049 2.20487 13.3578 2.10899 13.546C2 13.7599 2 14.0399 2 14.6Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">\u00daspora n\u00e1kladov a\u017e do 30 %<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Rozhodujte sa na z\u00e1klade \u00fadajov s cie\u013eom optimalizova\u0165 vyu\u017e\u00edvanie zdrojov, zv\u00fd\u0161i\u0165 produktivitu a zn\u00ed\u017ei\u0165 v\u00fddavky.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-hourglass01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 12L7.72711 8.43926C7.09226 7.91022 6.77484 7.6457 6.54664 7.32144C6.34444 7.03413 6.19429 6.71354 6.10301 6.37428C6 5.99139 6 5.57819 6 4.7518V2M12 12L16.2729 8.43926C16.9077 7.91022 17.2252 7.6457 17.4534 7.32144C17.6556 7.03413 17.8057 6.71354 17.897 6.37428C18 5.99139 18 5.57819 18 4.7518V2M12 12L7.72711 15.5607C7.09226 16.0898 6.77484 16.3543 6.54664 16.6786C6.34444 16.9659 6.19429 17.2865 6.10301 17.6257C6 18.0086 6 18.4218 6 19.2482V22M12 12L16.2729 15.5607C16.9077 16.0898 17.2252 16.3543 17.4534 16.6786C17.6556 16.9659 17.8057 17.2865 17.897 17.6257C18 18.0086 18 18.4218 18 19.2482V22M4 2H20M4 22H20\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Skr\u00e1tenie \u010dasu manipul\u00e1cie o 40 %<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Identifikujte \u00fazke miesta, zefekt\u00edvnite pracovn\u00e9 postupy a optimalizujte v\u00fdkon agentov s cie\u013eom zv\u00fd\u0161i\u0165 efektivitu.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-lineChartUp02 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M21 21H4.6C4.03995 21 3.75992 21 3.54601 20.891C3.35785 20.7951 3.20487 20.6422 3.10899 20.454C3 20.2401 3 19.9601 3 19.4V3M21 7L15.5657 12.4343C15.3677 12.6323 15.2687 12.7313 15.1545 12.7684C15.0541 12.8011 14.9459 12.8011 14.8455 12.7684C14.7313 12.7313 14.6323 12.6323 14.4343 12.4343L12.5657 10.5657C12.3677 10.3677 12.2687 10.2687 12.1545 10.2316C12.0541 10.1989 11.9459 10.1989 11.8455 10.2316C11.7313 10.2687 11.6323 10.3677 11.4343 10.5657L7 15M21 7H17M21 7V11\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Zv\u00fd\u0161enie konverzi\u00ed o 50 %<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Z\u00edskajte hlbok\u00fd preh\u013ead o interakci\u00e1ch so z\u00e1kazn\u00edkmi a neust\u00e1le zdokona\u013eujte svoje strat\u00e9gie, aby ste uzavreli viac obchodov.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<div class=\"wp-block-cloudtalk-card-carousel-section wp-block-cloudtalk-card-carousel-section--testimonial wp-block-cloudtalk-card-carousel-section\"><div class=\"wp-block-cloudtalk-card-carousel-section__container\"><div class=\"wp-block-cloudtalk-card-carousel-section__header\"><div class=\"wp-block-cloudtalk-card-carousel-section__header-content\"><h2 class=\"wp-block-cloudtalk-card-carousel-section__title\">Pomohli sme tis\u00edcom glob\u00e1lnych spolo\u010dnost\u00ed<\/h2><p class=\"wp-block-cloudtalk-card-carousel-section__description\">Pr\u00edpadov\u00e9 \u0161t\u00fadie z\u00e1kazn\u00edkov, ktor\u00ed stavaj\u00fa r\u00fdchlej\u0161ie.<\/p><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__header-buttons\"><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\" class=\"btn btn-ghost\">Vysk\u00fa\u0161ajte zadarmo<\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\" class=\"btn btn-primary\">Kontakt na predaj<\/a><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__cards-preview\"><div class=\"wp-block-cloudtalk-card-carousel-section__slider\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides-inner\"><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #017737;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2026\/01\/pipedrive-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Glob\u00e1lny predajn\u00fd motor poh\u00e1\u0148an\u00fd prepojen\u00fdmi konverz\u00e1ciami<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;V\u010faka prepisom a analytike umelej inteligencie CloudTalk je jednoduch\u0161ie sledova\u0165 pomery rozhovorov, h\u013abku objavovania a region\u00e1lnu v\u00fdkonnos\u0165 &#8211; a to v\u0161etko bez toho, aby ste museli absolvova\u0165 form\u00e1lne \u0161kolenie.&#8220;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Marta Santos<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Ved\u00faci t\u00edmu SDR, Pipedrive<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/pipedrive\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Pre\u010d\u00edtajte si pr\u00edpadov\u00fa \u0161t\u00fadiu <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #292e36;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/revolut-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Revolu\u010dn\u00e1 efektivita Revolutu a \u00faspora viac ako 40 hod\u00edn<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;V\u010faka spo\u013eahlivosti CloudTalku sme mohli zlep\u0161i\u0165 v\u00fdkonnos\u0165 predajn\u00fdch t\u00edmov a uzavrie\u0165 viac obchodov, ako sme si kedy vedeli predstavi\u0165.&#8220; <\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Jamie Devlin<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Ved\u00faci prev\u00e1dzky<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/revolut\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Pre\u010d\u00edtajte si pr\u00edpadov\u00fa \u0161t\u00fadiu <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #235af6;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Nokia-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Zv\u00fd\u0161enie produktivity 200 pracovn\u00edkov z\u00e1kazn\u00edckej podpory <\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;V\u010faka slu\u017ebe CloudTalk Analytics m\u00e1m teraz preh\u013ead o ka\u017edom kroku. M\u00f4\u017eeme n\u00e1js\u0165 nezrovnalosti a ove\u013ea lep\u0161ie pochopi\u0165 na\u0161e t\u00edmy.&#8220;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Nelly Donnelly<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Mana\u017e\u00e9r poskytovania slu\u017eieb<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/nokia\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Pre\u010d\u00edtajte si pr\u00edpadov\u00fa \u0161t\u00fadiu <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #e3b14b;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/glovo-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">\u00daspech t\u00edmu z\u00e1kazn\u00edckej podpory spolo\u010dnosti Glovo<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;CloudTalk zlep\u0161il n\u00e1klady a efektivitu n\u00e1\u0161ho t\u00edmu. Funkcia skriptov n\u00e1m umo\u017e\u0148uje vies\u0165 hovory ove\u013ea systematickej\u0161\u00edm sp\u00f4sobom.&#8220;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Yohann Bensadoun<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Glob\u00e1lny rast ponuky<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/glovo\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Pre\u010d\u00edtajte si pr\u00edpadov\u00fa \u0161t\u00fadiu <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__arrows\"><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--prev\" aria-label=\"Previous\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15 18L9 12L15 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--next\" aria-label=\"Next\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9 18L15 12L9 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><\/div><\/div>\n<div class=\"wp-block-group storylane-block-v1\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group storylane-left\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Krok do vn\u00fatra pr\u00edstrojovej dosky<\/h2>\n\n\n\n<p>Absolvujte interakt\u00edvnu prehliadku a zistite, ako \u013eahko sa d\u00e1 vytvori\u0165 dokonal\u00fd pracovn\u00fd tok hovorov.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group storylane-right\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div>\n<script async=\"\" src=\"https:\/\/js.storylane.io\/js\/v2\/storylane.js\"><\/script>\n<div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(44.32% + 25px);width:100%;height:0;transform:scale(1)\">\n<iframe loading=\"lazy\" class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/ixswl2zglnkl?embed=inline\" name=\"sl-embed\" allow=\"fullscreen\" allowfullscreen=\"\" style=\"position:absolute;top:0;left:0;width:100%!important;height:100%!important;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">\u010co je to pr\u00edstrojov\u00fd panel v re\u00e1lnom \u010dase?<\/h4>\n\n\n\n<p>Dashboard v re\u00e1lnom \u010dase je n\u00e1stroj na \u017eiv\u00e9 monitorovanie, ktor\u00fd poskytuje okam\u017eit\u00fd pr\u00edstup ku k\u013e\u00fa\u010dov\u00fdm ukazovate\u013eom call centra.  <br\/><br\/>Umo\u017e\u0148uje podnikom sledova\u0165 k\u013e\u00fa\u010dov\u00e9 ukazovatele v\u00fdkonnosti, \u010dinnos\u0165 agentov a v\u00fdkonnos\u0165 hovorov v re\u00e1lnom \u010dase a pom\u00e1ha t\u00edmom prij\u00edma\u0165 r\u00fdchle rozhodnutia zalo\u017een\u00e9 na \u00fadajoch s cie\u013eom zlep\u0161i\u0165 efektivitu a z\u00e1kazn\u00edcku sk\u00fasenos\u0165.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\">Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"872\" height=\"702\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/call-center-for-insurance-agencies1-Cloudtalk-Dashboard.png\" alt=\"\" class=\"wp-image-293972\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/call-center-for-insurance-agencies1-Cloudtalk-Dashboard.png 872w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/call-center-for-insurance-agencies1-Cloudtalk-Dashboard-300x242.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/call-center-for-insurance-agencies1-Cloudtalk-Dashboard-768x618.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/call-center-for-insurance-agencies1-Cloudtalk-Dashboard-532x428.png 532w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/call-center-for-insurance-agencies1-Cloudtalk-Dashboard-424x341.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/call-center-for-insurance-agencies1-Cloudtalk-Dashboard-140x113.png 140w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/call-center-for-insurance-agencies1-Cloudtalk-Dashboard-88x71.png 88w\" sizes=\"auto, (max-width: 872px) 100vw, 872px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\"><strong>Ako funguje pr\u00edstrojov\u00fd panel v re\u00e1lnom \u010dase?<\/strong><\/h4>\n\n\n\n<p>V\u0161etky dostupn\u00e9 aktu\u00e1lne \u00fadaje si m\u00f4\u017eete prezera\u0165 prostredn\u00edctvom pou\u017e\u00edvate\u013esky pr\u00edvetiv\u00e9ho rozhrania Real-Time Dashboard v samostatnej karte aplik\u00e1cie CloudTalk Analytics. Metriky s\u00fa rozdelen\u00e9 pod\u013ea prich\u00e1dzaj\u00facich a odch\u00e1dzaj\u00facich hovorov, ako aj pod\u013ea jednotliv\u00fdch frontov hovorov a agentov.   <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\">Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"840\" height=\"693\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenReal-Time-Dashboard.png\" alt=\"\" class=\"wp-image-278630\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenReal-Time-Dashboard.png 840w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenReal-Time-Dashboard-300x248.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenReal-Time-Dashboard-768x634.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenReal-Time-Dashboard-519x428.png 519w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenReal-Time-Dashboard-424x350.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenReal-Time-Dashboard-137x113.png 137w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenReal-Time-Dashboard-88x73.png 88w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 benefits4cards gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">V\u00fdhody pr\u00edstrojovej dosky<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Dosiahnite lep\u0161ie v\u00fdsledky v\u010faka preh\u013eadu v re\u00e1lnom \u010dase<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-globe01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M2 12H22M2 12C2 17.5228 6.47715 22 12 22M2 12C2 6.47715 6.47715 2 12 2M22 12C22 17.5228 17.5228 22 12 22M22 12C22 6.47715 17.5228 2 12 2M12 2C14.5013 4.73835 15.9228 8.29203 16 12C15.9228 15.708 14.5013 19.2616 12 22M12 2C9.49872 4.73835 8.07725 8.29203 8 12C8.07725 15.708 9.49872 19.2616 12 22\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Z\u00edskajte \u00fapln\u00fa vidite\u013enos\u0165<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Z\u00edskajte preh\u013ead o v\u00fdkonnosti v\u00e1\u0161ho call centra v re\u00e1lnom \u010dase. Sledujte objem hovorov, \u010dinnos\u0165 agentov a k\u013e\u00fa\u010dov\u00e9 ukazovatele, aby ste zistili trendy, optimalizovali pracovn\u00e9 postupy a zlep\u0161ili efektivitu. V\u010faka spr\u00e1vnym \u00fadajom m\u00f4\u017eete spresni\u0165 prev\u00e1dzku a prij\u00edma\u0165 inteligentnej\u0161ie dlhodob\u00e9 rozhodnutia.  <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-zapFast type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9 17.5H3.5M6.5 12H2M9 6.5H4M17 3L10.4036 12.235C10.1116 12.6438 9.96562 12.8481 9.97194 13.0185C9.97744 13.1669 10.0486 13.3051 10.1661 13.3958C10.3011 13.5 10.5522 13.5 11.0546 13.5H16L15 21L21.5964 11.765C21.8884 11.3562 22.0344 11.1519 22.0281 10.9815C22.0226 10.8331 21.9514 10.6949 21.8339 10.6042C21.6989 10.5 21.4478 10.5 20.9454 10.5H16L17 3Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">R\u00fdchlej\u0161ie rie\u0161enie probl\u00e9mov<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Robte r\u00fdchle rozhodnutia zalo\u017een\u00e9 na \u00fadajoch za chodu. Informa\u010dn\u00fd panel CloudTalk poskytuje okam\u017eit\u00fd preh\u013ead o frontoch hovorov, v\u00fdkone agentov a \u017eivej aktivite, tak\u017ee m\u00f4\u017eete identifikova\u0165 probl\u00e9my, prerozdeli\u0165 zdroje a predch\u00e1dza\u0165 naru\u0161eniam &#8211; a zabezpe\u010di\u0165 tak bezprobl\u00e9mov\u00fa interakciu so z\u00e1kazn\u00edkmi. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-users01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M22 21V19C22 17.1362 20.7252 15.5701 19 15.126M15.5 3.29076C16.9659 3.88415 18 5.32131 18 7C18 8.67869 16.9659 10.1159 15.5 10.7092M17 21C17 19.1362 17 18.2044 16.6955 17.4693C16.2895 16.4892 15.5108 15.7105 14.5307 15.3045C13.7956 15 12.8638 15 11 15H8C6.13623 15 5.20435 15 4.46927 15.3045C3.48915 15.7105 2.71046 16.4892 2.30448 17.4693C2 18.2044 2 19.1362 2 21M13.5 7C13.5 9.20914 11.7091 11 9.5 11C7.29086 11 5.5 9.20914 5.5 7C5.5 4.79086 7.29086 3 9.5 3C11.7091 3 13.5 4.79086 13.5 7Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Optimaliz\u00e1cia v\u00fdkonu t\u00edmu<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Podporujte svoj t\u00edm pomocou mo\u017enost\u00ed kou\u010dovania v re\u00e1lnom \u010dase. V\u010faka okam\u017eit\u00e9mu preh\u013eadu o v\u00fdkonnosti agentov m\u00f4\u017eete identifikova\u0165 oblasti zlep\u0161enia, vyv\u00e1\u017ei\u0165 pracovn\u00fa z\u00e1\u0165a\u017e a zlep\u0161i\u0165 \u0161kolenia, aby v\u00e1\u0161 t\u00edm pracoval efekt\u00edvne a z\u00e1rove\u0148 boli agenti anga\u017eovan\u00ed a motivovan\u00ed. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-messageHeartCircle type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M20.9996 11.5C20.9996 16.1944 17.194 20 12.4996 20C11.4228 20 10.3928 19.7998 9.44478 19.4345C9.27145 19.3678 9.18478 19.3344 9.11586 19.3185C9.04807 19.3029 8.999 19.2963 8.92949 19.2937C8.85881 19.291 8.78127 19.299 8.62619 19.315L3.50517 19.8444C3.01692 19.8948 2.7728 19.9201 2.6288 19.8322C2.50337 19.7557 2.41794 19.6279 2.3952 19.4828C2.36909 19.3161 2.48575 19.1002 2.71906 18.6684L4.35472 15.6408C4.48942 15.3915 4.55677 15.2668 4.58728 15.1469C4.6174 15.0286 4.62469 14.9432 4.61505 14.8214C4.60529 14.6981 4.55119 14.5376 4.443 14.2166C4.15547 13.3636 3.99962 12.45 3.99962 11.5C3.99962 6.80558 7.8052 3 12.4996 3C17.194 3 20.9996 6.80558 20.9996 11.5Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12.4965 8.94925C11.5968 7.9104 10.0965 7.63095 8.96924 8.58223C7.84196 9.5335 7.68326 11.124 8.56851 12.2491C9.11696 12.9461 10.4935 14.2191 11.4616 15.087C11.8172 15.4057 11.995 15.5651 12.2084 15.6293C12.3914 15.6844 12.6017 15.6844 12.7847 15.6293C12.9981 15.5651 13.1759 15.4057 13.5315 15.087C14.4996 14.2191 15.8761 12.9461 16.4246 12.2491C17.3098 11.124 17.1705 9.5235 16.0238 8.58223C14.8772 7.64096 13.3963 7.9104 12.4965 8.94925Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Poskytovanie v\u00fdnimo\u010dn\u00e9ho CX<\/h4>\n\n\n\n<p class=\"has-text-align-center\">R\u00fdchlej\u0161ie rie\u0161enia znamenaj\u00fa spokojnej\u0161\u00edch z\u00e1kazn\u00edkov. Monitorovan\u00edm \u010dasu odozvy, vybavovania hovorov a interakci\u00ed so z\u00e1kazn\u00edkmi v re\u00e1lnom \u010dase m\u00f4\u017eete zdokonali\u0165 procesy, odstr\u00e1ni\u0165 \u00fazke miesta a zabezpe\u010di\u0165, aby ka\u017ed\u00fd z\u00e1kazn\u00edk dostal podporu, ktor\u00fa o\u010dak\u00e1va &#8211; bez oneskorenia. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">Akcieschopn\u00e9 poznatky<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Uchov\u00e1vajte svoje najcennej\u0161ie \u00fadaje na o\u010diach<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Vyu\u017e\u00edvajte analytiku v re\u00e1lnom \u010dase na zv\u00fd\u0161enie v\u00fdkonnosti a inteligentnej\u0161ie rozhodovanie.<\/p>\n\n\n\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Ako pr\u00edstrojov\u00e1 doska posil\u0148uje v\u00e1\u0161 t\u00edm<\/h4>\n\n\n\n<p>Informa\u010dn\u00fd panel v re\u00e1lnom \u010dase je ur\u010den\u00fd pre <strong>agentov a nadriaden\u00fdch<\/strong> a poskytuje preh\u013eadn\u00fd a pou\u017e\u00edvate\u013esky pr\u00edvetiv\u00fd preh\u013ead o aktivite <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/blog\/prichadzajuce-a-odchadzajuce-hovory-definicia-a-klucove-rozdiely\/\">prich\u00e1dzaj\u00facich a odch\u00e1dzaj\u00facich<\/a> hovorov na vyhradenej karte oddelenej od <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/analytika\/\">slu\u017eby CloudTalk Analytics<\/a>. <br\/><br\/>\u00dadaje s\u00fa segmentovan\u00e9 pod\u013ea jednotliv\u00fdch agentov, frontov hovorov a trendov v\u00fdkonnosti, \u010do t\u00edmom umo\u017e\u0148uje sledova\u0165 pokrok, prij\u00edma\u0165 strategick\u00e9 rozhodnutia a \u013eahko poskytova\u0165 v\u00fdnimo\u010dn\u00fa z\u00e1kazn\u00edcku sk\u00fasenos\u0165.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\">Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1.png\" alt=\"\" class=\"wp-image-294062\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1.png 2560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-300x300.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-1024x1024.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-150x150.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-768x768.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-1536x1536.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-2048x2048.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-1080x1080.png 1080w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-742x742.png 742w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-428x428.png 428w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-424x424.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-88x88.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\"><strong>Sledovanie k\u013e\u00fa\u010dov\u00fdch ukazovate\u013eov na zv\u00fd\u0161enie v\u00fdkonnosti call centra<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li>1. <strong>Objem a stav hovorov:<\/strong> Sleduje aktivitu hovorov v re\u00e1lnom \u010dase vr\u00e1tane prich\u00e1dzaj\u00facich, akt\u00edvnych a opusten\u00fdch hovorov. Pom\u00e1ha t\u00edmom riadi\u0165 pracovn\u00e9 za\u0165a\u017eenie a \u010dasy vo fronte. <\/li>\n\n\n\n<li>2. <strong>V\u00fdkonnos\u0165 agenta:<\/strong> Sleduje aktivitu jednotliv\u00fdch agentov a ukazuje, kto je k dispoz\u00edcii v r\u00e1mci hovoru alebo pr\u00e1ce po hovore. Tieto \u00fadaje pom\u00e1haj\u00fa nadriaden\u00fdm vyrovn\u00e1va\u0165 \u010dinnosti a poskytova\u0165 podporu. <\/li>\n\n\n\n<li>3. <strong>\u010cakacie doby z\u00e1kazn\u00edkov:<\/strong> Zobrazuje, ako dlho z\u00e1kazn\u00edci \u010dakaj\u00fa, k\u00fdm sa dostan\u00fa k agentovi. Udr\u017eiavanie tohto \u00fadaju na vidite\u013enom mieste zabezpe\u010duje r\u00fdchlu obsluhu a pom\u00e1ha predch\u00e1dza\u0165 frustr\u00e1cii z\u00e1kazn\u00edkov. <\/li>\n\n\n\n<li>4. <strong>Metriky rie\u0161enia a spokojnosti:<\/strong> Meria, ako dobre s\u00fa probl\u00e9my z\u00e1kazn\u00edkov vyrie\u0161en\u00e9 pri prvom volan\u00ed, a sleduje sk\u00f3re spokojnosti z\u00e1kazn\u00edkov.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\">Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1.png\" alt=\"\" class=\"wp-image-294073\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1.png 2560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-300x300.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-1024x1024.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-150x150.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-768x768.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-1536x1536.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-2048x2048.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-1080x1080.png 1080w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-742x742.png 742w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-428x428.png 428w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-424x424.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-88x88.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-icon-cards-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">Funkcie<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u010eal\u0161ie funkcie, ktor\u00e9 by sa v\u00e1m mohli p\u00e1\u010di\u0165<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-group-reporting.svg\" alt=\"\" class=\"wp-image-184011\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Skupinov\u00e9 pod\u00e1vanie spr\u00e1v<\/h4>\n\n\n\n<p>Poskytnite mana\u017e\u00e9rom \u00fapln\u00fd preh\u013ead o v\u00fdkonnosti ich t\u00edmu a n\u00e1stroje na ur\u010denie toho, \u010do, kedy a ako zlep\u0161i\u0165.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/group-reporting\/\">Zistite viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-wallboard.svg\" alt=\"\" class=\"wp-image-182654\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Hlavn\u00e1 funkcia<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">N\u00e1stenn\u00e9 dosky<\/h4>\n\n\n\n<p>Prezentujte v\u00fdkonnos\u0165 a ukazovatele call centra v re\u00e1lnom \u010dase cel\u00e9mu t\u00edmu &#8211; na\u017eivo a v r\u00f4znych form\u00e1toch.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/softver-call-center-wallboard\/\">Zistite viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-user-management.svg\" alt=\"\" class=\"wp-image-184036\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Spr\u00e1va pou\u017e\u00edvate\u013eov<\/h4>\n\n\n\n<p>Nahr\u00e1vajte pou\u017e\u00edvate\u013eov, pride\u013eujte opr\u00e1vnenia a hromadne spravujte fronty hovorov a strat\u00e9gie zvonenia bez dodato\u010dn\u00e9ho \u00fasilia.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/user-management\/\">Zistite viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-analytics.svg\" alt=\"\" class=\"wp-image-183062\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Hlavn\u00e1 funkcia<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">Analytika<\/h4>\n\n\n\n<p>Z\u00edskajte pr\u00edstup k centralizovan\u00fdm \u00fadajom o v\u00fdkone va\u0161ich agentov alebo \u0161tatistik\u00e1m hovorov a pou\u017eite ich na optimaliz\u00e1ciu a vylep\u0161enie svojej strat\u00e9gie.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/analytika\/\">Zistite viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group faq-section-accordion-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">\u010casto kladen\u00e9 ot\u00e1zky<\/h3>\n\n\n\n<p class=\"has-text-align-center\">V\u0161etko, \u010do potrebujete vedie\u0165 o produkte a faktur\u00e1cii.<\/p>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u010co je to informa\u010dn\u00fd panel call centra?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Informa\u010dn\u00fd panel call centra je n\u00e1stroj na vytv\u00e1ranie spr\u00e1v, ktor\u00fd zobrazuje <a href=\"https:\/\/www.cloudtalk.io\/analytics\/\" data-type=\"link\" data-id=\"https:\/\/www.cloudtalk.io\/analytics\/\" target=\"_blank\" rel=\"noopener\">metriky call centra<\/a> a k\u013e\u00fa\u010dov\u00e9 ukazovatele v\u00fdkonnosti. Umo\u017e\u0148uje mana\u017e\u00e9rom a t\u00edmom monitorova\u0165 a optimalizova\u0165 <a href=\"https:\/\/www.cloudtalk.io\/blog\/how-to-improve-call-center-agent-performance\/\" target=\"_blank\" rel=\"noopener\">v\u00fdkon v<\/a> re\u00e1lnom \u010dase. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ak\u00e9 s\u00fa v\u00fdhody informa\u010dn\u00e9ho panela call centra?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>V\u00fdhody:<br \/>&#8211; Komplexn\u00fd preh\u013ead o va\u0161om podnikan\u00ed v re\u00e1lnom \u010dase<br \/>&#8211; Zv\u00fd\u0161en\u00e1 <a href=\"https:\/\/www.cloudtalk.io\/blog\/8-proven-methods-for-increasing-productivity-in-your-remote-customer-service-team\/\" target=\"_blank\" rel=\"noopener\">produktivita<\/a> a motiv\u00e1cia agentov<br \/>&#8211; Skvel\u00fd zdroj pre <a href=\"https:\/\/www.cloudtalk.io\/blog\/the-importance-of-data-driven-decisions-in-sales-customer-service\/\" target=\"_blank\" rel=\"noopener\">rozhodnutia zalo\u017een\u00e9 na \u00fadajoch<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ako funguje informa\u010dn\u00fd panel v re\u00e1lnom \u010dase?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Informa\u010dn\u00fd panel <a href=\"https:\/\/www.cloudtalk.io\/blog\/contact-center-vs-call-center-the-ultimate-comparison\/\" target=\"_blank\" rel=\"noopener\">call centra<\/a> poskytuje okam\u017eit\u00fd pr\u00edstup k z\u00e1kladn\u00fdm ukazovate\u013eom. Prostredn\u00edctvom grafov, tabuliek, ozn\u00e1men\u00ed a \u010fal\u0161\u00edch \u0161tatist\u00edk z\u00edskate v\u0161etko, \u010do potrebujete na identifik\u00e1ciu siln\u00fdch a slab\u00fdch str\u00e1nok svojho podniku. Sledovanie inform\u00e1ci\u00ed v\u00e1m pom\u00f4\u017ee skr\u00e1ti\u0165 <a href=\"https:\/\/www.cloudtalk.io\/blog\/all-you-need-to-know-about-aht-average-handle-time\/\" target=\"_blank\" rel=\"noopener\">\u010das vybavovania hovorov<\/a>, splni\u0165 dohody o \u00farovni slu\u017eieb a zv\u00fd\u0161i\u0165 <a href=\"https:\/\/www.cloudtalk.io\/blog\/11-proven-ways-to-improve-customer-satisfaction\/\" target=\"_blank\" rel=\"noopener\">spokojnos\u0165 z\u00e1kazn\u00edkov<\/a>.  <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group faq-section-still-have-questions\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group avatars-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png\" alt=\"\" class=\"wp-image-294036\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"119\" height=\"119\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png\" alt=\"\" class=\"wp-image-294037\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png 119w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-88x88.png 88w\" sizes=\"auto, (max-width: 119px) 100vw, 119px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png\" alt=\"\" class=\"wp-image-294038\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">M\u00e1te e\u0161te ot\u00e1zky?<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Nem\u00f4\u017eete n\u00e1js\u0165 odpove\u010f, ktor\u00fa h\u013ead\u00e1te? Obr\u00e1\u0165te sa na n\u00e1\u0161 t\u00edm. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontaktujte n\u00e1s<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group cta-section simple-centered dark\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Ste pripraven\u00ed za\u010da\u0165?<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Pridajte sa k viac ako 4,000+ modern\u00fdm spolo\u010dnostiam, ktor\u00e9 u\u017e d\u00f4veruj\u00fa CloudTalku, aby mali viac a lep\u0161\u00edch hovorov.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\">Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Zobrazenie v\u0161etk\u00fdch \u00fadajov na One Real-Time Dashboard Monitorujte srdcov\u00fd tep svojho call centra. Z\u00edskajte \u017eiv\u00e9 \u00fadaje, okam\u017eit\u00fa anal\u00fdzu a u\u017eito\u010dn\u00e9 inform\u00e1cie. Informa\u010dn\u00fd panel CloudTalk men\u00ed zm\u00e4tok na jasnos\u0165 a umo\u017e\u0148uje v\u00e1m optimalizova\u0165 v\u00fdkon v re\u00e1lnom \u010dase. Sila \u00fadajov na prv\u00fd poh\u013ead \u00daspora n\u00e1kladov a\u017e do 30 % Rozhodujte sa na z\u00e1klade \u00fadajov s cie\u013eom optimalizova\u0165 [&hellip;]<\/p>\n","protected":false},"author":142,"featured_media":184688,"parent":137403,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-no-top-padding.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-312337","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/pages\/312337","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/users\/142"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/comments?post=312337"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/pages\/312337\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/pages\/137403"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media\/184688"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media?parent=312337"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/ct-post-type?post=312337"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}