{"id":311394,"date":"2026-01-09T03:59:51","date_gmt":"2026-01-09T01:59:51","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/nastroje-call-centra\/smerovanie-hovorov-v-pracovnych-hodinach-a-po-pracovnej-dobe-cloudtalk\/"},"modified":"2026-01-09T04:01:21","modified_gmt":"2026-01-09T02:01:21","slug":"smerovanie-hovorov-v-pracovnych-hodinach-a-po-pracovnej-dobe-cloudtalk","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/smerovanie-hovorov-v-pracovnych-hodinach-a-po-pracovnej-dobe-cloudtalk\/","title":{"rendered":"Smerovanie hovorov v pracovn\u00fdch hodin\u00e1ch a po pracovnej dobe &#8211; CloudTalk"},"content":{"rendered":"\n<div class=\"wp-block-group hero-section split-image-03\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h1 class=\"wp-block-heading\">Nikdy nezme\u0161kajte hovor mimo pracovnej doby<\/h1>\n\n\n\n<p>Zosta\u0148te v spojen\u00ed aj po zatv\u00e1racej dobe. Pomocou presmerovania hovorov v pracovnom \u010dase m\u00f4\u017eete presmerova\u0165 hovory na in\u00e9 zariadenie, prehr\u00e1va\u0165 vlastn\u00e9 spr\u00e1vy mimo kancel\u00e1rie alebo zachyt\u00e1va\u0165 hlasov\u00fa po\u0161tu. V\u010faka spr\u00e1ve hovorov v pracovn\u00fdch hodin\u00e1ch CloudTalk bud\u00fa va\u0161i z\u00e1kazn\u00edci v\u017edy vedie\u0165, kedy a ako sa v\u00e1m dovolaj\u00fa.  <\/p>\n\n\n\n<ul class=\"wp-block-list tick-default-primary size-xs\">\n<li>Automaticky smerujte hovory na z\u00e1klade dostupnosti v\u00e1\u0161ho t\u00edmu.<\/li>\n\n\n\n<li>Zn\u00ed\u017ete po\u010det zme\u0161kan\u00fdch hovorov a zlep\u0161ite CX pomocou jasn\u00fdch spr\u00e1v po pracovnej dobe.<\/li>\n\n\n\n<li>Podpora glob\u00e1lnych oper\u00e1ci\u00ed s presmerovan\u00edm hovorov pre jednotliv\u00e9 t\u00edmy pod\u013ea \u010dasov\u00fdch p\u00e1siem.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\">Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1224\" height=\"1120\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours.png\" alt=\"\" class=\"wp-image-298753\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours.png 1224w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours-300x275.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours-1024x937.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours-768x703.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours-1180x1080.png 1180w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours-811x742.png 811w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours-468x428.png 468w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours-424x388.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours-123x113.png 123w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours-88x81.png 88w\" sizes=\"auto, (max-width: 1224px) 100vw, 1224px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Prisp\u00f4sobte si dostupnos\u0165 volania<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-building07 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M7.5 11H4.6C4.03995 11 3.75992 11 3.54601 11.109C3.35785 11.2049 3.20487 11.3578 3.10899 11.546C3 11.7599 3 12.0399 3 12.6V21M16.5 11H19.4C19.9601 11 20.2401 11 20.454 11.109C20.6422 11.2049 20.7951 11.3578 20.891 11.546C21 11.7599 21 12.0399 21 12.6V21M16.5 21V6.2C16.5 5.0799 16.5 4.51984 16.282 4.09202C16.0903 3.71569 15.7843 3.40973 15.408 3.21799C14.9802 3 14.4201 3 13.3 3H10.7C9.57989 3 9.01984 3 8.59202 3.21799C8.21569 3.40973 7.90973 3.71569 7.71799 4.09202C7.5 4.51984 7.5 5.0799 7.5 6.2V21M22 21H2M11 7H13M11 11H13M11 15H13\" stroke=\"#414651\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Nastavenie flexibiln\u00e9ho pracovn\u00e9ho \u010dasu<\/h4>\n\n\n\n<p class=\"has-text-align-center\">\u013dahko definujte pracovn\u00fd \u010das pre cel\u00fd t\u00edm, konkr\u00e9tne oddelenia alebo jednotliv\u00e9 \u010d\u00edsla. V\u010faka pokro\u010dil\u00e9mu pl\u00e1novaniu call centra zostanete v s\u00falade s dostupnos\u0165ou ka\u017ed\u00e9ho t\u00edmu. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-penTool01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 13L16.7004 6.50182C16.6278 6.13883 16.5915 5.95733 16.5032 5.80953C16.4252 5.67886 16.3183 5.56773 16.1908 5.4846C16.0466 5.39057 15.8667 5.34714 15.5069 5.26028L2 2M2 2L5.26028 15.5069C5.34714 15.8667 5.39057 16.0466 5.4846 16.1908C5.56773 16.3183 5.67886 16.4252 5.80953 16.5032C5.95733 16.5915 6.13883 16.6278 6.50182 16.7004L13 18M2 2L9.586 9.586M16.1314 20.8686L20.8686 16.1314C21.2646 15.7354 21.4627 15.5373 21.5368 15.309C21.6021 15.1082 21.6021 14.8918 21.5368 14.691C21.4627 14.4627 21.2646 14.2646 20.8686 13.8686L20.1314 13.1314C19.7354 12.7354 19.5373 12.5373 19.309 12.4632C19.1082 12.3979 18.8918 12.3979 18.691 12.4632C18.4627 12.5373 18.2646 12.7354 17.8686 13.1314L13.1314 17.8686C12.7354 18.2646 12.5373 18.4627 12.4632 18.691C12.3979 18.8918 12.3979 19.1082 12.4632 19.309C12.5373 19.5373 12.7354 19.7354 13.1314 20.1314L13.8686 20.8686C14.2646 21.2646 14.4627 21.4627 14.691 21.5368C14.8918 21.6021 15.1082 21.6021 15.309 21.5368C15.5373 21.4627 15.7354 21.2646 16.1314 20.8686ZM13 11C13 12.1046 12.1046 13 11 13C9.89543 13 9 12.1046 9 11C9 9.89543 9.89543 9 11 9C12.1046 9 13 9.89543 13 11Z\" stroke=\"#414651\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Vytv\u00e1ranie hovorov na mieru<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Navrhnite vlastn\u00e9 pozdravy hlasovej po\u0161ty a spr\u00e1vy mimo kancel\u00e1rie pre ka\u017ed\u00fa linku alebo t\u00edm. Zos\u00fala\u010fte spr\u00e1vy so strat\u00e9giou smerovania hovorov v pracovnom \u010dase, aby ste zlep\u0161ili z\u00e1kazn\u00edcku sk\u00fasenos\u0165. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-command type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9 9V6C9 4.34315 7.65685 3 6 3C4.34315 3 3 4.34315 3 6C3 7.65685 4.34315 9 6 9H9ZM9 9V15M9 9H15M9 15V18C9 19.6569 7.65685 21 6 21C4.34315 21 3 19.6569 3 18C3 16.3431 4.34315 15 6 15H9ZM9 15H15M15 15H18C19.6569 15 21 16.3431 21 18C21 19.6569 19.6569 21 18 21C16.3431 21 15 19.6569 15 18V15ZM15 15V9M15 9V6C15 4.34315 16.3431 3 18 3C19.6569 3 21 4.34315 21 6C21 7.65685 19.6569 9 18 9H15Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Automatiz\u00e1cia nastaven\u00ed prestojov<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Pou\u017eite \u010dasov\u00e9 smerovanie hovorov na automatick\u00e9 vypnutie hovorov po\u010das sviatkov, v\u00edkendov alebo neo\u010dak\u00e1van\u00fdch zatvoren\u00ed. Udr\u017eujte z\u00e1kazn\u00edkov informovan\u00fdch a svoju prev\u00e1dzku konzistentn\u00fa. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<div class=\"wp-block-cloudtalk-card-carousel-section wp-block-cloudtalk-card-carousel-section--testimonial wp-block-cloudtalk-card-carousel-section\"><div class=\"wp-block-cloudtalk-card-carousel-section__container\"><div class=\"wp-block-cloudtalk-card-carousel-section__header\"><div class=\"wp-block-cloudtalk-card-carousel-section__header-content\"><h2 class=\"wp-block-cloudtalk-card-carousel-section__title\">Pomohli sme tis\u00edcom glob\u00e1lnych spolo\u010dnost\u00ed<\/h2><p class=\"wp-block-cloudtalk-card-carousel-section__description\">Pr\u00edpadov\u00e9 \u0161t\u00fadie z\u00e1kazn\u00edkov, ktor\u00ed stavaj\u00fa r\u00fdchlej\u0161ie.<\/p><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__header-buttons\"><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\" class=\"btn btn-ghost\">Vysk\u00fa\u0161ajte zadarmo<\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\" class=\"btn btn-primary\">Kontakt na predaj<\/a><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__cards-preview\"><div class=\"wp-block-cloudtalk-card-carousel-section__slider\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides-inner\"><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #017737;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2026\/01\/pipedrive-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Glob\u00e1lny predajn\u00fd motor poh\u00e1\u0148an\u00fd prepojen\u00fdmi konverz\u00e1ciami<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;V\u010faka prepisom a analytike umelej inteligencie CloudTalk je jednoduch\u0161ie sledova\u0165 pomery rozhovorov, h\u013abku objavovania a region\u00e1lnu v\u00fdkonnos\u0165 &#8211; a to v\u0161etko bez toho, aby ste museli absolvova\u0165 form\u00e1lne \u0161kolenie.&#8220;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Marta Santos<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Ved\u00faci t\u00edmu SDR, Pipedrive<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/pipedrive\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Pre\u010d\u00edtajte si pr\u00edpadov\u00fa \u0161t\u00fadiu <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #292e36;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/revolut-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Revolu\u010dn\u00e1 efektivita Revolutu a \u00faspora viac ako 40 hod\u00edn<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;V\u010faka spo\u013eahlivosti CloudTalku sme mohli zlep\u0161i\u0165 v\u00fdkonnos\u0165 predajn\u00fdch t\u00edmov a uzavrie\u0165 viac obchodov, ako sme si kedy vedeli predstavi\u0165.&#8220; <\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Jamie Devlin<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Ved\u00faci prev\u00e1dzky<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/revolut\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Pre\u010d\u00edtajte si pr\u00edpadov\u00fa \u0161t\u00fadiu <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #235af6;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Nokia-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Zv\u00fd\u0161enie produktivity 200 pracovn\u00edkov z\u00e1kazn\u00edckej podpory <\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;V\u010faka slu\u017ebe CloudTalk Analytics m\u00e1m teraz preh\u013ead o ka\u017edom kroku. M\u00f4\u017eeme n\u00e1js\u0165 nezrovnalosti a ove\u013ea lep\u0161ie pochopi\u0165 na\u0161e t\u00edmy.&#8220;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Nelly Donnelly<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Mana\u017e\u00e9r poskytovania slu\u017eieb<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/nokia\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Pre\u010d\u00edtajte si pr\u00edpadov\u00fa \u0161t\u00fadiu <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #e3b14b;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/glovo-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">\u00daspech t\u00edmu z\u00e1kazn\u00edckej podpory spolo\u010dnosti Glovo<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;CloudTalk zlep\u0161il n\u00e1klady a efektivitu n\u00e1\u0161ho t\u00edmu. Funkcia skriptov n\u00e1m umo\u017e\u0148uje vies\u0165 hovory ove\u013ea systematickej\u0161\u00edm sp\u00f4sobom.&#8220;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Yohann Bensadoun<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Glob\u00e1lny rast ponuky<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/glovo\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Pre\u010d\u00edtajte si pr\u00edpadov\u00fa \u0161t\u00fadiu <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__arrows\"><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--prev\" aria-label=\"Previous\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15 18L9 12L15 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--next\" aria-label=\"Next\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9 18L15 12L9 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><\/div><\/div>\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">\u010co je smerovanie hovorov v pracovn\u00fdch hodin\u00e1ch?<\/h4>\n\n\n\n<p>Smerovanie hovorov v pracovn\u00fdch hodin\u00e1ch je inteligentn\u00e1 funkcia pl\u00e1novania, ktor\u00e1 v\u00e1m umo\u017e\u0148uje definova\u0165, kedy je v\u00e1\u0161 t\u00edm k dispoz\u00edcii na prij\u00edmanie hovorov. Po\u010das nastaven\u00fdch hod\u00edn s\u00fa hovory presmerovan\u00e9 priamo na <a href=\"https:\/\/test-staging.cloudtalk.io\/agent-status\/\">akt\u00edvnych agentov<\/a>. Mimo tohto \u010dasu sa za\u010dne vybavova\u0165 hovor po pracovnej dobe &#8211; automaticky presmeruje hovory do hlasovej schr\u00e1nky, na alternat\u00edvne \u010d\u00edsla alebo na pohotovostn\u00e9 t\u00edmy.    <br\/><br\/>Je to z\u00e1kladn\u00fd n\u00e1stroj na udr\u017eiavanie dostupnosti call centra a zabezpe\u010denie okam\u017eit\u00e9ho vybavenia ka\u017edej interakcie so z\u00e1kazn\u00edkom bez oh\u013eadu na \u010das.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\">Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"891\" height=\"737\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenBusiness-Hours-1.png\" alt=\"\" class=\"wp-image-253943\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenBusiness-Hours-1.png 891w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenBusiness-Hours-1-300x248.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenBusiness-Hours-1-768x635.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenBusiness-Hours-1-517x428.png 517w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenBusiness-Hours-1-424x351.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenBusiness-Hours-1-137x113.png 137w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenBusiness-Hours-1-88x73.png 88w\" sizes=\"auto, (max-width: 891px) 100vw, 891px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Ako funguje smerovanie hovorov v pracovn\u00fdch hodin\u00e1ch?<\/h4>\n\n\n\n<p>Smerovanie hovorov v pracovnom \u010dase sa spolieha na logiku zalo\u017een\u00fa na \u010dase, ktor\u00e1 ur\u010duje, ako sa bud\u00fa <a href=\"https:\/\/www.cloudtalk.io\/blog\/do-you-know-the-difference-between-inbound-and-outbound-call-centers\/\" target=\"_blank\" rel=\"noopener\">prich\u00e1dzaj\u00face hovory<\/a> vybavova\u0165 v z\u00e1vislosti od d\u0148a a \u010dasu. Definujete konkr\u00e9tne \u010dasov\u00e9 okn\u00e1 &#8211; denne, t\u00fd\u017edenne alebo na sviatky &#8211; kedy maj\u00fa by\u0165 va\u0161i agenti k dispoz\u00edcii. <br\/><br\/>Po\u010das stanoven\u00fdch pracovn\u00fdch hod\u00edn sa hovory presmeruj\u00fa na dostupn\u00fdch agentov na z\u00e1klade vami zvolenej strat\u00e9gie, napr. okru\u017enej alebo prvej dostupnej. Po skon\u010den\u00ed pracovnej doby s\u00fa presmerovan\u00e9 pomocou n\u00e1hradn\u00fdch pravidiel, ako je hlasov\u00e1 schr\u00e1nka, presmerovanie hovorov alebo vlastn\u00e1 spr\u00e1va. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\">Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117.png\" alt=\"\" class=\"wp-image-294075\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117.png 2560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-300x300.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-1024x1024.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-150x150.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-768x768.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-1536x1536.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-2048x2048.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-1080x1080.png 1080w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-742x742.png 742w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-428x428.png 428w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-424x424.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-88x88.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 benefits4cards gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">V\u00fdhody spr\u00e1vy pou\u017e\u00edvate\u013eov<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Udr\u017eujte svoje oper\u00e1cie ostr\u00e9<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-settings02 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9.3951 19.3711L9.97955 20.6856C10.1533 21.0768 10.4368 21.4093 10.7958 21.6426C11.1547 21.8759 11.5737 22.0001 12.0018 22C12.4299 22.0001 12.8488 21.8759 13.2078 21.6426C13.5667 21.4093 13.8503 21.0768 14.024 20.6856L14.6084 19.3711C14.8165 18.9047 15.1664 18.5159 15.6084 18.26C16.0532 18.0034 16.5678 17.8941 17.0784 17.9478L18.5084 18.1C18.9341 18.145 19.3637 18.0656 19.7451 17.8713C20.1265 17.6771 20.4434 17.3763 20.6573 17.0056C20.8715 16.635 20.9735 16.2103 20.9511 15.7829C20.9286 15.3555 20.7825 14.9438 20.5307 14.5978L19.684 13.4344C19.3825 13.0171 19.2214 12.5148 19.224 12C19.2239 11.4866 19.3865 10.9864 19.6884 10.5711L20.5351 9.40778C20.787 9.06175 20.933 8.65007 20.9555 8.22267C20.978 7.79528 20.8759 7.37054 20.6618 7C20.4479 6.62923 20.131 6.32849 19.7496 6.13423C19.3681 5.93997 18.9386 5.86053 18.5129 5.90556L17.0829 6.05778C16.5722 6.11141 16.0577 6.00212 15.6129 5.74556C15.17 5.48825 14.82 5.09736 14.6129 4.62889L14.024 3.31444C13.8503 2.92317 13.5667 2.59072 13.2078 2.3574C12.8488 2.12408 12.4299 1.99993 12.0018 2C11.5737 1.99993 11.1547 2.12408 10.7958 2.3574C10.4368 2.59072 10.1533 2.92317 9.97955 3.31444L9.3951 4.62889C9.18803 5.09736 8.83798 5.48825 8.3951 5.74556C7.95032 6.00212 7.43577 6.11141 6.9251 6.05778L5.49066 5.90556C5.06499 5.86053 4.6354 5.93997 4.25397 6.13423C3.87255 6.32849 3.55567 6.62923 3.34177 7C3.12759 7.37054 3.02555 7.79528 3.04804 8.22267C3.07052 8.65007 3.21656 9.06175 3.46844 9.40778L4.3151 10.5711C4.61704 10.9864 4.77964 11.4866 4.77955 12C4.77964 12.5134 4.61704 13.0137 4.3151 13.4289L3.46844 14.5922C3.21656 14.9382 3.07052 15.3499 3.04804 15.7773C3.02555 16.2047 3.12759 16.6295 3.34177 17C3.55589 17.3706 3.8728 17.6712 4.25417 17.8654C4.63554 18.0596 5.06502 18.1392 5.49066 18.0944L6.92066 17.9422C7.43133 17.8886 7.94587 17.9979 8.39066 18.2544C8.83519 18.511 9.18687 18.902 9.3951 19.3711Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M12 15C13.6568 15 15 13.6569 15 12C15 10.3431 13.6568 9 12 9C10.3431 9 8.99998 10.3431 8.99998 12C8.99998 13.6569 10.3431 15 12 15Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Optimaliz\u00e1cia riadenia zdrojov<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Pou\u017e\u00edvajte inteligentn\u00e9 pl\u00e1novanie call centra na zos\u00faladenie dostupnosti agentov s maxim\u00e1lnym po\u010dtom hovorov. Konfigur\u00e1ciou pracovn\u00e9ho \u010dasu call centra zv\u00fd\u0161ite produktivitu a minimalizujete \u010das ne\u010dinnosti v jednotliv\u00fdch zmen\u00e1ch. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-messageChatCircle type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6.09436 11.2288C6.03221 10.8282 5.99996 10.4179 5.99996 10C5.99996 5.58172 9.60525 2 14.0526 2C18.4999 2 22.1052 5.58172 22.1052 10C22.1052 10.9981 21.9213 11.9535 21.5852 12.8345C21.5154 13.0175 21.4804 13.109 21.4646 13.1804C21.4489 13.2512 21.4428 13.301 21.4411 13.3735C21.4394 13.4466 21.4493 13.5272 21.4692 13.6883L21.8717 16.9585C21.9153 17.3125 21.9371 17.4895 21.8782 17.6182C21.8266 17.731 21.735 17.8205 21.6211 17.8695C21.4911 17.9254 21.3146 17.8995 20.9617 17.8478L17.7765 17.3809C17.6101 17.3565 17.527 17.3443 17.4512 17.3448C17.3763 17.3452 17.3245 17.3507 17.2511 17.3661C17.177 17.3817 17.0823 17.4172 16.893 17.4881C16.0097 17.819 15.0524 18 14.0526 18C13.6344 18 13.2237 17.9683 12.8227 17.9073M7.63158 22C10.5965 22 13 19.5376 13 16.5C13 13.4624 10.5965 11 7.63158 11C4.66668 11 2.26316 13.4624 2.26316 16.5C2.26316 17.1106 2.36028 17.6979 2.53955 18.2467C2.61533 18.4787 2.65322 18.5947 2.66566 18.6739C2.67864 18.7567 2.68091 18.8031 2.67608 18.8867C2.67145 18.9668 2.65141 19.0573 2.61134 19.2383L2 22L4.9948 21.591C5.15827 21.5687 5.24 21.5575 5.31137 21.558C5.38652 21.5585 5.42641 21.5626 5.50011 21.5773C5.5701 21.5912 5.67416 21.6279 5.88227 21.7014C6.43059 21.8949 7.01911 22 7.63158 22Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Poskytovanie konzistentn\u00fdch slu\u017eieb z\u00e1kazn\u00edkom<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Vytvorenie pravidiel smerovania hovorov, ktor\u00e9 podporuj\u00fa spo\u013eahliv\u00e9 smerovanie hovorov na z\u00e1klade \u010dasu. Zabezpe\u010dte, aby bol ka\u017ed\u00fd dotaz vybaven\u00fd r\u00fdchlo a profesion\u00e1lne, \u010d\u00edm sa posiln\u00ed d\u00f4vera a kvalita slu\u017eieb. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-coinsHand type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M13.5295 8.35186C12.9571 8.75995 12.2566 9 11.5 9C9.567 9 8 7.433 8 5.5C8 3.567 9.567 2 11.5 2C12.753 2 13.8522 2.65842 14.4705 3.64814M6 20.0872H8.61029C8.95063 20.0872 9.28888 20.1277 9.61881 20.2086L12.3769 20.8789C12.9753 21.0247 13.5988 21.0388 14.2035 20.9214L17.253 20.3281C18.0585 20.1712 18.7996 19.7854 19.3803 19.2205L21.5379 17.1217C22.154 16.5234 22.154 15.5524 21.5379 14.9531C20.9832 14.4134 20.1047 14.3527 19.4771 14.8103L16.9626 16.6449C16.6025 16.9081 16.1643 17.0498 15.7137 17.0498H13.2855L14.8311 17.0498C15.7022 17.0498 16.4079 16.3633 16.4079 15.5159V15.2091C16.4079 14.5055 15.9156 13.892 15.2141 13.7219L12.8286 13.1417C12.4404 13.0476 12.0428 13 11.6431 13C10.6783 13 8.93189 13.7988 8.93189 13.7988L6 15.0249M20 6.5C20 8.433 18.433 10 16.5 10C14.567 10 13 8.433 13 6.5C13 4.567 14.567 3 16.5 3C18.433 3 20 4.567 20 6.5ZM2 14.6L2 20.4C2 20.9601 2 21.2401 2.10899 21.454C2.20487 21.6422 2.35785 21.7951 2.54601 21.891C2.75992 22 3.03995 22 3.6 22H4.4C4.96005 22 5.24008 22 5.45399 21.891C5.64215 21.7951 5.79513 21.6422 5.89101 21.454C6 21.2401 6 20.9601 6 20.4V14.6C6 14.0399 6 13.7599 5.89101 13.546C5.79513 13.3578 5.64215 13.2049 5.45399 13.109C5.24008 13 4.96005 13 4.4 13L3.6 13C3.03995 13 2.75992 13 2.54601 13.109C2.35785 13.2049 2.20487 13.3578 2.10899 13.546C2 13.7599 2 14.0399 2 14.6Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Odomknite viac pr\u00edle\u017eitost\u00ed<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Implementujte spr\u00e1vu hovorov po pracovnej dobe pomocou mo\u017enost\u00ed, ako je hlasov\u00e1 po\u0161ta, presmerovanie alebo n\u00e1hradn\u00e9 smerovanie. T\u00fdm sa zabezpe\u010d\u00ed, \u017ee ka\u017ed\u00fd hovor bude zachyten\u00fd &#8211; dokonca aj mimo stanoven\u00fdch pracovn\u00fdch hod\u00edn. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-messageHeartCircle type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M20.9996 11.5C20.9996 16.1944 17.194 20 12.4996 20C11.4228 20 10.3928 19.7998 9.44478 19.4345C9.27145 19.3678 9.18478 19.3344 9.11586 19.3185C9.04807 19.3029 8.999 19.2963 8.92949 19.2937C8.85881 19.291 8.78127 19.299 8.62619 19.315L3.50517 19.8444C3.01692 19.8948 2.7728 19.9201 2.6288 19.8322C2.50337 19.7557 2.41794 19.6279 2.3952 19.4828C2.36909 19.3161 2.48575 19.1002 2.71906 18.6684L4.35472 15.6408C4.48942 15.3915 4.55677 15.2668 4.58728 15.1469C4.6174 15.0286 4.62469 14.9432 4.61505 14.8214C4.60529 14.6981 4.55119 14.5376 4.443 14.2166C4.15547 13.3636 3.99962 12.45 3.99962 11.5C3.99962 6.80558 7.8052 3 12.4996 3C17.194 3 20.9996 6.80558 20.9996 11.5Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12.4965 8.94925C11.5968 7.9104 10.0965 7.63095 8.96924 8.58223C7.84196 9.5335 7.68326 11.124 8.56851 12.2491C9.11696 12.9461 10.4935 14.2191 11.4616 15.087C11.8172 15.4057 11.995 15.5651 12.2084 15.6293C12.3914 15.6844 12.6017 15.6844 12.7847 15.6293C12.9981 15.5651 13.1759 15.4057 13.5315 15.087C14.4996 14.2191 15.8761 12.9461 16.4246 12.2491C17.3098 11.124 17.1705 9.5235 16.0238 8.58223C14.8772 7.64096 13.3963 7.9104 12.4965 8.94925Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Rovnov\u00e1ha medzi pracovn\u00fdm a s\u00fakromn\u00fdm \u017eivotom podporn\u00fdch pracovn\u00edkov<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Definujte jasn\u00fd prev\u00e1dzkov\u00fd \u010das. Pom\u00f4\u017ete agentom odpoji\u0165 sa po pracovnej dobe, zn\u00ed\u017ei\u0165 vyhorenie a zlep\u0161i\u0165 udr\u017eanie zamestnancov prostredn\u00edctvom inteligentnej\u0161ieho riadenia pracovnej sily call centra. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Prisp\u00f4sobenie toku hovorov, ke\u010f ste offline<\/h4>\n\n\n\n<p>V slu\u017ebe CloudTalk m\u00e1te k dispoz\u00edcii \u0161tyri flexibiln\u00e9 sp\u00f4soby spr\u00e1vy hovorov po pracovnej dobe:<\/p>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li><strong>Presmerovanie na in\u00e9 \u010d\u00edslo:<\/strong> Pou\u017eite \u010dasov\u00e9 presmerovanie hovorov na presmerovanie hovorov po pracovnej dobe na z\u00e1lo\u017en\u00fa linku alebo na slu\u017ebukonaj\u00faceho agenta.<\/li>\n\n\n\n<li><strong>Trasa do hlasovej schr\u00e1nky: <\/strong>Nastavte automatick\u00e9 spracovanie hovorov s pozdravom do hlasovej schr\u00e1nky. Zachyt\u00e1vajte ot\u00e1zky z\u00e1kazn\u00edkov a udr\u017eiavajte ich anga\u017eovanos\u0165 bez \u017eiv\u00e9ho pokrytia 24 hod\u00edn denne, 7 dn\u00ed v t\u00fd\u017edni. <\/li>\n\n\n\n<li><strong>Prehrajte vlastn\u00fa spr\u00e1vu:<\/strong> Konfigurujte strat\u00e9giu smerovania hovorov tak, aby sa pri pr\u00edchode hovorov mimo pracovnej doby prehr\u00e1vala personalizovan\u00e1 spr\u00e1va.  <\/li>\n\n\n\n<li><strong>Prehra\u0165 spr\u00e1vu + vyzdvihn\u00fa\u0165 hlasov\u00fa po\u0161tu:<\/strong> Kombinujte vlastn\u00fa zvukov\u00fa v\u00fdzvu so zachyt\u00e1van\u00edm hlasovej po\u0161ty, aby ste informovali a zaujali volaj\u00facich.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\">Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-1024x1024.png\" alt=\"\" class=\"wp-image-294076\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-1024x1024.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-300x300.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-150x150.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-768x768.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-1536x1536.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-2048x2048.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-1080x1080.png 1080w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-742x742.png 742w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-428x428.png 428w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-424x424.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-88x88.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Ako nastavi\u0165 pracovn\u00e9 hodiny v slu\u017ebe CloudTalk<\/h4>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li>Otvorte svoje <a href=\"https:\/\/my.cloudtalk.io\/login\" target=\"_blank\" rel=\"noopener\">konto CloudTalk<\/a> a prejdite do \u010dasti &#8222;<strong>Nastavenia konta<\/strong>&#8222;.<\/li>\n\n\n\n<li>Vyh\u013eadajte a vyberte kartu &#8222;<strong>Pracovn\u00fd \u010das&#8220;<\/strong>.<\/li>\n\n\n\n<li>Kliknut\u00edm na &#8222;<strong>Zmeni\u0165<\/strong>&#8220; za\u010dnite nastavova\u0165 pravidl\u00e1 a v\u00fdnimky.<\/li>\n\n\n\n<li>Ulo\u017ete zmeny a v\u0161etko je pripraven\u00e9.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/help.cloudtalk.io\/en\/articles\/2144270-business-hours\" target=\"_blank\" rel=\"noopener\">Dozvedie\u0165 sa viac<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"CloudTalk Onboarding: Call Flow Designer &amp; Business Hours\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/DTmIgtIU4s8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-icon-cards-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">Funkcie<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u010eal\u0161ie funkcie, ktor\u00e9 by sa v\u00e1m mohli p\u00e1\u010di\u0165<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-call-flow-designer.svg\" alt=\"\" class=\"wp-image-183662\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Hlavn\u00e1 funkcia<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">N\u00e1vrh\u00e1r toku hovorov<\/h4>\n\n\n\n<p>Navrhnite cestu prich\u00e1dzaj\u00faceho volania tak, aby zodpovedala jedine\u010dn\u00fdm potreb\u00e1m va\u0161ej firmy a o\u010dak\u00e1vaniam z\u00e1kazn\u00edkov.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/navrhar-toku-hovorov-vytvarajte-a-automatizujte-toky-hovorov\/\">Zistite viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-call-queuing.svg\" alt=\"\" class=\"wp-image-183590\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Radenie hovorov<\/h4>\n\n\n\n<p>Automaticky rozde\u013eujte hovory pr\u00edslu\u0161n\u00fdm agentom na z\u00e1klade stavu z\u00e1kazn\u00edka, technick\u00fdch zru\u010dnost\u00ed alebo obchodn\u00fdch potrieb.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/call-queuing\/\">Zistite viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-skill-based-routing.svg\" alt=\"\" class=\"wp-image-183638\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Smerovanie na z\u00e1klade zru\u010dnost\u00ed<\/h4>\n\n\n\n<p>Prira\u010fte svojim agentom alebo t\u00edmom vlastn\u00e9 zru\u010dnosti a automaticky smerujte hovory z\u00e1kazn\u00edkov na z\u00e1klade ich odborn\u00fdch znalost\u00ed.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/skill-based-routing\/\">Zistite viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-caller-based-routing.svg\" alt=\"\" class=\"wp-image-183422\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Smerovanie na z\u00e1klade volaj\u00faceho<\/h4>\n\n\n\n<p>Automatick\u00e9 smerovanie z\u00e1kazn\u00edkov na z\u00e1klade faktorov, ako je poloha, hist\u00f3ria n\u00e1kupov a jazyk.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/caller-based-routing\/\">Zistite viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group faq-section-accordion-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">\u010casto kladen\u00e9 ot\u00e1zky<\/h3>\n\n\n\n<p class=\"has-text-align-center\">V\u0161etko, \u010do potrebujete vedie\u0165 o produkte a faktur\u00e1cii.<\/p>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ak\u00e9 s\u00fa pracovn\u00e9 hodiny?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Pracovn\u00fd \u010das sa vz\u0165ahuje na konkr\u00e9tne \u010dasov\u00e9 r\u00e1mce, v ktor\u00fdch je va\u0161a firma k dispoz\u00edcii na vybavovanie hovorov z\u00e1kazn\u00edkov. Nastaven\u00edm prev\u00e1dzkov\u00fdch hod\u00edn m\u00f4\u017eete zabezpe\u010di\u0165, aby <a href=\"https:\/\/www.cloudtalk.io\/blog\/business-phone-features\/\" target=\"_blank\" rel=\"noopener\">boli hovory riadne vybavovan\u00e9<\/a>. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ako presmerova\u0165 hovory po pracovnom \u010dase?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Na presmerovanie hovorov po pracovnom \u010dase m\u00f4\u017eete nastavi\u0165 mo\u017enosti, ako je presmerovanie hovorov na in\u00e9 \u010d\u00edslo, odoslanie hovorov do <a href=\"https:\/\/www.cloudtalk.io\/blog\/business-voicemail-greetings\/\" target=\"_blank\" rel=\"noopener\">hlasovej schr\u00e1nky<\/a> alebo prehr\u00e1vanie vlastnej spr\u00e1vy.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Pre\u010do pou\u017e\u00edva\u0165 pracovn\u00e9 hodiny?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Slu\u017eobn\u00e9 hodiny s\u00fa jedn\u00fdm z <a href=\"https:\/\/www.cloudtalk.io\/blog\/business-voip\/\" target=\"_blank\" rel=\"noopener\">obchodn\u00fdch n\u00e1strojov,<\/a> ktor\u00e9 zabezpe\u010duj\u00fa, aby boli va\u0161i z\u00e1kazn\u00edci vybavovan\u00ed primerane na z\u00e1klade dostupnosti v\u00e1\u0161ho t\u00edmu. Pom\u00e1ha riadi\u0165 o\u010dak\u00e1vania z\u00e1kazn\u00edkov, zn\u00ed\u017ei\u0165 po\u010det zme\u0161kan\u00fdch hovorov a zlep\u0161i\u0165 celkov\u00fa efektivitu. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1742397630106\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ako mal\u00e9 podniky vyu\u017e\u00edvaj\u00fa funkciu prev\u00e1dzkov\u00fdch hod\u00edn?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/www.cloudtalk.io\/blog\/best-small-business-phone-plans\/\" target=\"_blank\" rel=\"noopener\">Mal\u00e9 podniky<\/a> t\u00fato funkciu vyu\u017e\u00edvaj\u00fa na optimaliz\u00e1ciu smerovania hovorov, \u010d\u00edm sa zabezpe\u010d\u00ed, \u017ee hovory z\u00e1kazn\u00edkov bud\u00fa v ur\u010ditom \u010dase vhodne presmerovan\u00e9. <a href=\"https:\/\/www.cloudtalk.io\/blog\/small-business-voip\/\" target=\"_blank\" rel=\"noopener\">Smerovanie hovorov pre mal\u00e9 podniky<\/a> im umo\u017e\u0148uje poskytova\u0165 spr\u00e1vne slu\u017eby pod\u013ea dostupnosti t\u00edmu. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1751035819600\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Je mo\u017en\u00e9 nastavi\u0165 pracovn\u00e9 hodiny pre konkr\u00e9tne telef\u00f3nne \u010d\u00edsla alebo pou\u017e\u00edvate\u013eov?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u00c1no, m\u00f4\u017eete nastavi\u0165 konkr\u00e9tne pracovn\u00e9 hodiny pre jednotliv\u00e9 telef\u00f3nne \u010d\u00edsla alebo pou\u017e\u00edvate\u013eov. T\u00e1to flexibilita v\u00e1m umo\u017e\u0148uje prisp\u00f4sobi\u0165 smerovanie hovorov a dostupnos\u0165 r\u00f4znym rozvrhom alebo oddeleniam. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1751035820419\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ko\u013eko \u010dasov\u00fdch intervalov mo\u017eno vytvori\u0165 na jeden pracovn\u00fd de\u0148?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Pre jeden pracovn\u00fd de\u0148 m\u00f4\u017eete vytvori\u0165 viac \u010dasov\u00fdch intervalov, \u010do umo\u017e\u0148uje v\u00e4\u010d\u0161iu flexibilitu. To m\u00f4\u017ee zah\u0155\u0148a\u0165 nastavenie r\u00f4znych obdob\u00ed v r\u00e1mci d\u0148a, v ktor\u00fdch sa hovory vybavuj\u00fa odli\u0161ne v z\u00e1vislosti od <a href=\"https:\/\/www.cloudtalk.io\/blog\/business-phone-system-installation\/\" target=\"_blank\" rel=\"noopener\">va\u0161ich obchodn\u00fdch potrieb<\/a>. <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group faq-section-still-have-questions\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group avatars-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png\" alt=\"\" class=\"wp-image-294036\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"119\" height=\"119\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png\" alt=\"\" class=\"wp-image-294037\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png 119w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-88x88.png 88w\" sizes=\"auto, (max-width: 119px) 100vw, 119px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png\" alt=\"\" class=\"wp-image-294038\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">M\u00e1te e\u0161te ot\u00e1zky?<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Nem\u00f4\u017eete n\u00e1js\u0165 odpove\u010f, ktor\u00fa h\u013ead\u00e1te? Obr\u00e1\u0165te sa na n\u00e1\u0161 t\u00edm. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontaktujte n\u00e1s<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group cta-section simple-centered dark\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Ste pripraven\u00ed za\u010da\u0165?<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Pridajte sa k viac ako 4,000+ modern\u00fdm spolo\u010dnostiam, ktor\u00e9 u\u017e d\u00f4veruj\u00fa CloudTalku, aby mali viac a lep\u0161\u00edch hovorov.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\">Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Nikdy nezme\u0161kajte hovor mimo pracovnej doby Zosta\u0148te v spojen\u00ed aj po zatv\u00e1racej dobe. Pomocou presmerovania hovorov v pracovnom \u010dase m\u00f4\u017eete presmerova\u0165 hovory na in\u00e9 zariadenie, prehr\u00e1va\u0165 vlastn\u00e9 spr\u00e1vy mimo kancel\u00e1rie alebo zachyt\u00e1va\u0165 hlasov\u00fa po\u0161tu. V\u010faka spr\u00e1ve hovorov v pracovn\u00fdch hodin\u00e1ch CloudTalk bud\u00fa va\u0161i z\u00e1kazn\u00edci v\u017edy vedie\u0165, kedy a ako sa v\u00e1m dovolaj\u00fa. Prisp\u00f4sobte si dostupnos\u0165 [&hellip;]<\/p>\n","protected":false},"author":142,"featured_media":184484,"parent":137403,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-no-top-padding.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-311394","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/pages\/311394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/users\/142"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/comments?post=311394"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/pages\/311394\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/pages\/137403"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media\/184484"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media?parent=311394"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/ct-post-type?post=311394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}