{"id":298205,"date":"2025-06-10T12:38:14","date_gmt":"2025-06-10T10:38:14","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/integracia-spolocnosti-delighted-so-sluzbou-cloudtalk-na-zlepsenie-csat\/"},"modified":"2025-06-10T12:46:18","modified_gmt":"2025-06-10T10:46:18","slug":"integracia-spolocnosti-delighted-so-sluzbou-cloudtalk-na-zlepsenie-csat","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/poteseny\/","title":{"rendered":"Integr\u00e1cia spolo\u010dnosti Delighted so slu\u017ebou CloudTalk na zlep\u0161enie CSAT"},"content":{"rendered":"\n
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Integr\u00e1cia telef\u00f3nneho syst\u00e9mu<\/p>\n<\/div><\/div>\n\n\n\n

Obdivovan\u00e1 integr\u00e1ciapre call centrum<\/h1>\n\n\n\n

\u00davodn\u00fd text: <\/strong>Poskytnite z\u00e1kazn\u00edkom lep\u0161ie slu\u017eby spojen\u00edm sily volania CloudTalk s integr\u00e1ciou Delighted VoIP<\/strong>. Okam\u017eite synchronizujte sp\u00e4tn\u00fa v\u00e4zbu z prieskumov do pracovn\u00fdch postupov CloudTalk a bezprobl\u00e9movo sp\u00fa\u0161\u0165ajte prieskumy po hovore, aby ste zv\u00fd\u0161ili CSAT, NPS a celkov\u00fa n\u00e1ladu z\u00e1kazn\u00edkov. <\/p>\n<\/div><\/div>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n\n\n\n
Pripojte sa k spusteniu!<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Vyroben\u00e9<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kateg\u00f3ria<\/p>\n\n\n\n

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Spr\u00e1va sp\u00e4tnej v\u00e4zby od z\u00e1kazn\u00edkov<\/p>\n\n\n\n

Automatiz\u00e1cia prieskumu po hovore<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017eite na<\/p>\n\n\n\n

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Synchroniz\u00e1cia prieskumu<\/p>\n\n\n\n

Prioritiz\u00e1cia dosahu<\/p>\n\n\n\n

Zber sp\u00e4tnej v\u00e4zby<\/p>\n\n\n\n

Zlep\u0161enie CSAT<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017e\u00edvatelia<\/p>\n\n\n\n

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T\u00edmy pre \u00faspech z\u00e1kazn\u00edkov<\/p>\n\n\n\n

Podporn\u00e9 t\u00edmy<\/p>\n\n\n\n

Predajn\u00e9 t\u00edmy<\/p>\n\n\n\n

Marketingov\u00e9 t\u00edmy<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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D\u00f4veryhodn\u00e9 pre tis\u00edce \u013eud\u00ed<\/p>\n\n\n\n

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1,480 Recenzie na G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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1200<\/code><\/p>\n\n\n\n

Spolo\u010dnosti na celom svete<\/p>\n<\/div>\n\n\n\n

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82<\/code>%<\/p>\n\n\n\n

Zv\u00fd\u0161enie po\u010dtu hovorov<\/p>\n<\/div>\n\n\n\n

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Menej zme\u0161kan\u00fdch hovorov<\/p>\n<\/div>\n\n\n\n

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1326<\/code>\u20ac<\/p>\n\n\n\n

U\u0161etri\u0165 za rok<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Pre\u010do integrova\u0165 Delighted s CloudTalk?<\/h2>\n\n\n\n

Nastavte si integr\u00e1ciu telef\u00f3nneho syst\u00e9mu Delighted<\/strong> so slu\u017ebou CloudTalk a odomknite si inteligentnej\u0161ie interakcie so z\u00e1kazn\u00edkmi zalo\u017een\u00e9 na sp\u00e4tnej v\u00e4zbe v re\u00e1lnom \u010dase. Okam\u017eite z\u00edskajte odpovede na prieskumy a \u00fadaje o n\u00e1lad\u00e1ch pomocou integr\u00e1cie Delighted API<\/strong> a vybavte svoje t\u00edmy potrebn\u00fdmi inform\u00e1ciami pred ka\u017ed\u00fdm hovorom. <\/p>\n\n\n\n

\u010ci u\u017e spravujete call centrum pre<\/strong> sp\u00e4tn\u00fa v\u00e4zbu Delighted<\/strong>, alebo zlep\u0161ujete pracovn\u00e9 postupy pre \u00faspech z\u00e1kazn\u00edkov, integr\u00e1cia telef\u00f3nie Delighted<\/strong> zabezpe\u010duje, \u017ee va\u0161e oslovovanie je informovan\u00e9, z\u00e1mern\u00e9 a zameran\u00e9 na spokojnos\u0165 z\u00e1kazn\u00edkov v ka\u017edom kroku.<\/p>\n\n\n\n

\u010co je to rados\u0165?<\/strong><\/p>\n\n\n\n

Delighted je popredn\u00e1 platforma pre sp\u00e4tn\u00fa v\u00e4zbu od z\u00e1kazn\u00edkov, ktor\u00e1 pom\u00e1ha podnikom zhroma\u017e\u010fova\u0165, analyzova\u0165 a kona\u0165 na z\u00e1klade NPS, CSAT, CES a \u010fal\u0161\u00edch poznatkov z\u00edskan\u00fdch z prieskumu.<\/p>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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\u010co hovoria na\u0161i z\u00e1kazn\u00edci svetovej triedy?<\/h2>\n\n\n\n

Orient\u00e1cia na z\u00e1kazn\u00edka je z\u00e1kladn\u00fdm pilierom v\u0161etk\u00e9ho, \u010do rob\u00edme. \u010ci u\u017e pom\u00e1hate svojim klientom, alebo sa sna\u017e\u00edte uzavrie\u0165 obchod, pom\u00e1hame v\u00e1m zabezpe\u010di\u0165 v\u0161etky n\u00e1stroje a podporu, ktor\u00e9 potrebujete na dosiahnutie \u00faspechu. Ale neberte si ju od n\u00e1s. Tu je to, \u010do hovoria spokojn\u00ed z\u00e1kazn\u00edci spolo\u010dnosti CloudTalk! <\/p>\n\n\n\n

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1,480 Recenzie na G2<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Kontaktujte sales<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Milujem inteligentn\u00fd dialer, preto\u017ee odstra\u0148uje prokrastin\u00e1ciu z \u010dasu na rozvoj podnikania prostredn\u00edctvom studen\u00fdch hovorov. Ned\u00e1vno som vysk\u00fa\u0161al aj AI pozn\u00e1mkova\u010d a zak\u00fapim si ho, preto\u017ee odstra\u0148uje potrebu p\u00edsa\u0165 pozn\u00e1mky ru\u010dne. Bol tie\u017e ve\u013emi presn\u00fd! <\/p>\n\n\n\n

\u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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Craig H.<\/strong> \"\"\/Spoluzakladate\u013e<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Potrebovali sme linky pre na\u0161u firmu s ve\u013ekou naliehavos\u0165ou a t\u00edm to vyrie\u0161il za n\u00e1s len za jeden pracovn\u00fd de\u0148. V\u0161etko bolo okam\u017eite integrovan\u00e9 a nastaven\u00e9, pripraven\u00e9 na to, aby n\u00e1\u0161 t\u00edm mohol okam\u017eite poskytova\u0165 podporu. <\/p>\n\n\n\n

\u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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Carlotta B.<\/strong> \"\"\/Projektov\u00fd mana\u017e\u00e9r<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Jednoduch\u00e9 pou\u017e\u00edvanie. P\u00e1\u010di sa mi, \u017ee podpora mi r\u00fdchlo a jasne pomohla pochopi\u0165 zlo\u017eitej\u0161ie mechanizmy. Integr\u00e1cia prostredn\u00edctvom API s na\u0161ou aplik\u00e1ciou inhousing umo\u017enila aj automatiz\u00e1ciu, napr\u00edklad SMS pripomenutia. <\/p>\n\n\n\n

\u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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Daniel S.<\/strong> \"\"\/\u0160pecialista podpory z\u00e1kazn\u00edkov<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Je jednoduch\u00fd na pou\u017e\u00edvanie, m\u00e1 preh\u013eadn\u00e9 rozhranie a pon\u00faka ve\u013ea mo\u017enost\u00ed na pou\u017e\u00edvanie \u010d\u00edsel z mnoh\u00fdch \u010dast\u00ed sveta. Je to tie\u017e skvel\u00fd n\u00e1stroj, ktor\u00fd m\u00f4\u017eete pou\u017ei\u0165 na otvorenie \u00fa\u010dtov na platform\u00e1ch na zasielanie spr\u00e1v, ako s\u00fa WhatsApp a Telegram. <\/p>\n\n\n\n

\u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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Ivan M.<\/strong> \"\"\/\u0160pecialista na pr\u00edjmov\u00fd syst\u00e9m<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Informa\u010dn\u00fd panel a \u0161trukt\u00fara hl\u00e1sen\u00ed je bezchybn\u00e1, preto\u017ee podporuje aj hl\u00e1senia pod\u013ea kampan\u00ed. ID volaj\u00faceho m\u00f4\u017eeme priradi\u0165 k ISDR, \u010do u\u013eah\u010duje ich pou\u017eitie v\u017edy, ke\u010f je to potrebn\u00e9 v re\u00e1lnom \u010dase… <\/p>\n\n\n\n

\u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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Arun S<\/strong> \"\"\/Senior mana\u017e\u00e9r<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Pre n\u00e1s je hlavnou v\u00fdhodou pou\u017e\u00edvania slu\u017eby CloudTalk ukladanie kontaktov. Sme firma, na ktor\u00fa sa obracaj\u00fa tis\u00edce \u013eud\u00ed, tak\u017ee vidie\u0165, kto vol\u00e1, e\u0161te pred prijat\u00edm hovoru, je ve\u013ek\u00fdm pr\u00ednosom. M\u00e1 tie\u017e podrobn\u00fa analytiku na sledovanie. <\/p>\n\n\n\n

\u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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Joe P.<\/strong> \"\"\/Account Manager<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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V\u00fdhody integr\u00e1cie telef\u00f3nu<\/strong><\/h2>\n\n\n\n
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Okam\u017eit\u00e9 stiahnutie sp\u00e4tnej v\u00e4zby do CloudTalk<\/h3>\n\n\n\n

Odpovede na prieskumy m\u00f4\u017eete okam\u017eite pren\u00e1\u0161a\u0165 do slu\u017eby CloudTalk pomocou integr\u00e1cie volania Delighted<\/strong>. Agenti si m\u00f4\u017eu pred vyto\u010den\u00edm \u010d\u00edsla zobrazi\u0165 aktu\u00e1lne \u00fadaje o n\u00e1lad\u00e1ch a prisp\u00f4sobi\u0165 tak konverz\u00e1cie a zlep\u0161i\u0165 v\u00fdsledky. <\/p>\n<\/div>\n\n\n\n

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Zameranie dosahu na dosiahnute\u013en\u00e9 kontakty<\/h3>\n\n\n\n

Pomocou integr\u00e1cie softv\u00e9ru Call Center Delighted<\/strong> m\u00f4\u017eete automaticky odstra\u0148ova\u0165 odmietnut\u00e9 alebo neprihl\u00e1sen\u00e9 kontakty zo zoznamov volaj\u00facich. Va\u0161e t\u00edmy sa tak bud\u00fa m\u00f4c\u0165 s\u00fastredi\u0165 na anga\u017eovan\u00fdch a dosiahnute\u013en\u00fdch z\u00e1kazn\u00edkov a z\u00e1rove\u0148 sa zn\u00ed\u017ei mno\u017estvo zbyto\u010dne vynalo\u017een\u00e9ho \u00fasilia. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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Okam\u017eit\u00e9 odosielanie prieskumov po hovore<\/h3>\n\n\n\n

Integr\u00e1cia Delighted VoIP<\/strong> v\u00e1m umo\u017e\u0148uje spusti\u0165 e-mailov\u00e9 prieskumy hne\u010f po ukon\u010den\u00ed hovoru pomocou automatiz\u00e1cie CloudTalk Call:ended. Z\u00edskajte sp\u00e4tn\u00fa v\u00e4zbu od z\u00e1kazn\u00edkov, k\u00fdm je interakcia e\u0161te \u010derstv\u00e1 a zmyslupln\u00e1. <\/p>\n<\/div>\n\n\n\n

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Automatick\u00e9 sp\u00fa\u0161\u0165anie cielen\u00fdch n\u00e1sledn\u00fdch akci\u00ed<\/h3>\n\n\n\n

Vyu\u017eite integr\u00e1ciu s telef\u00f3nom Delighted<\/strong> na selekt\u00edvne odosielanie prieskumov na z\u00e1klade v\u00fdsledkov kampane. Poskytnite relevantnej\u0161ie n\u00e1sledn\u00e9 opatrenia a zlep\u0161ite mieru odozvy bez spamovania nezainteresovan\u00fdch potenci\u00e1lnych z\u00e1kazn\u00edkov. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Preh\u013ead slu\u017eieb Delighted Integration a CloudTalk<\/h2>\n\n\n\n
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