{"id":297239,"date":"2025-05-27T20:28:07","date_gmt":"2025-05-27T18:28:07","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/integracia-telefonneho-systemu-capsule-crm\/"},"modified":"2025-05-27T20:31:33","modified_gmt":"2025-05-27T18:31:33","slug":"integracia-telefonneho-systemu-capsule-crm","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/integracia-telefonneho-systemu-capsule-crm\/","title":{"rendered":"Integr\u00e1cia telef\u00f3nneho syst\u00e9mu Capsule CRM"},"content":{"rendered":"\n
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Integr\u00e1cia telef\u00f3nneho syst\u00e9mu Capsule CRM<\/p>\n<\/div><\/div>\n\n\n\n

Call centrum preCapsule CRM<\/h1>\n\n\n\n

Spojte silu v\u00e1\u0161ho CRM a v\u00fdkonn\u00e9 funkcie volania s integr\u00e1ciou VoIP Capsule CRM od spolo\u010dnosti CloudTalk<\/strong>. Uskuto\u010d\u0148ujte a prij\u00edmajte hovory, posielajte SMS spr\u00e1vy a u\u0161etrite \u010das pri manu\u00e1lnych \u00faloh\u00e1ch v\u010faka obojsmernej synchroniz\u00e1cii.<\/p>\n<\/div><\/div>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Vyroben\u00e9<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kateg\u00f3ria<\/p>\n\n\n\n

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CRM<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017eite na<\/p>\n\n\n\n

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Produktivita<\/p>\n\n\n\n

Spolupr\u00e1ca<\/p>\n\n\n\n

Generovanie olova<\/p>\n\n\n\n

Predaj<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017e\u00edvatelia<\/p>\n\n\n\n

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Agenti<\/p>\n\n\n\n

Nadriaden\u00ed<\/p>\n\n\n\n

Predajn\u00e9 t\u00edmy<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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D\u00f4veryhodn\u00e9 pre tis\u00edce \u013eud\u00ed<\/p>\n\n\n\n

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1,480 Recenzie na G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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1200<\/code><\/p>\n\n\n\n

Spolo\u010dnosti na celom svete<\/p>\n<\/div>\n\n\n\n

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82<\/code>%<\/p>\n\n\n\n

Zv\u00fd\u0161enie po\u010dtu hovorov<\/p>\n<\/div>\n\n\n\n

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23<\/code>%<\/p>\n\n\n\n

Menej zme\u0161kan\u00fdch hovorov<\/p>\n<\/div>\n\n\n\n

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1326<\/code>\u20ac<\/p>\n\n\n\n

U\u0161etri\u0165 za rok<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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V\u00fdhody integr\u00e1cie telef\u00f3nu Capsule CRM<\/strong><\/h2>\n\n\n\n
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Zv\u00fd\u0161enie efektivity predaja pomocou inteligentnej\u0161\u00edch hovorov<\/h3>\n\n\n\n

Zlep\u0161ite svoj pracovn\u00fd postup predaja pomocou integr\u00e1cie Capsule CRM od spolo\u010dnosti CloudTalk. Funkcia Click-to-call eliminuje manu\u00e1lne vyt\u00e1\u010danie a umo\u017e\u0148uje agentom okam\u017eit\u00e9 spojenie s potenci\u00e1lnymi z\u00e1kazn\u00edkmi. Zv\u00fd\u0161te denn\u00fd dosah, skr\u00e1\u0165te \u010das odozvy a zlep\u0161ite mieru konverzie v\u010faka bezprobl\u00e9mov\u00e9mu volaniu. <\/p>\n<\/div>\n\n\n\n

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Automatiz\u00e1cia pracovn\u00fdch postupov pre lep\u0161ie zapojenie<\/h3>\n\n\n\n

Zefekt\u00edvnite interakcie so z\u00e1kazn\u00edkmi pomocou automatizovan\u00e9ho zaznamen\u00e1vania hovorov, n\u00e1sledn\u00fdch opatren\u00ed a upozornen\u00ed SMS. Nakonfigurujte vlastn\u00e9 podmienky na spustenie v\u010dasn\u00fdch akci\u00ed, \u010d\u00edm zabezpe\u010d\u00edte konzistentn\u00e9 zapojenie a z\u00e1rove\u0148 minimalizujete manu\u00e1lne \u00falohy, tak\u017ee sa v\u00e1\u0161 t\u00edm m\u00f4\u017ee s\u00fastredi\u0165 na uzatv\u00e1ranie obchodov a udr\u017eiavanie vz\u0165ahov. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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Bezprobl\u00e9mov\u00e9 zaznamen\u00e1vanie hovorov a synchroniz\u00e1cia \u00fadajov<\/h3>\n\n\n\n

Automatick\u00e9 zaznamen\u00e1vanie prich\u00e1dzaj\u00facich, odch\u00e1dzaj\u00facich a zme\u0161kan\u00fdch hovorov v aplik\u00e1cii Capsule CRM. Zaznamen\u00e1vajte z\u00e1znamy hovorov, hlasov\u00fa po\u0161tu a pozn\u00e1mky bez manu\u00e1lneho zad\u00e1vania. Obojsmern\u00e1 synchroniz\u00e1cia udr\u017eiava \u00fadaje o z\u00e1kazn\u00edkoch aktu\u00e1lne, v\u010faka \u010domu m\u00e1 v\u00e1\u0161 t\u00edm v\u017edy najnov\u0161ie inform\u00e1cie. <\/p>\n<\/div>\n\n\n\n

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Jednotn\u00e1 spr\u00e1va \u00fadajov pre presnos\u0165<\/h3>\n\n\n\n

Udr\u017eujte z\u00e1znamy o z\u00e1kazn\u00edkoch usporiadan\u00e9 a presn\u00e9 v\u010faka synchroniz\u00e1cii v re\u00e1lnom \u010dase medzi Capsule CRM a CloudTalk. Odstr\u00e1\u0148te duplicitn\u00e9 z\u00e1znamy, bez probl\u00e9mov sledujte priebeh transakci\u00ed a udr\u017eiavajte kompletn\u00fa hist\u00f3riu komunik\u00e1cie v oboch platform\u00e1ch na zefekt\u00edvnenie predajn\u00fdch oper\u00e1ci\u00ed. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Pre\u010do integrova\u0165 Capsule CRM so slu\u017ebou CloudTalk?<\/h2>\n\n\n\n

Bez n\u00e1mahy nastavte integr\u00e1ciu telef\u00f3nu so syst\u00e9mom Capsule CRM a optimalizujte pracovn\u00e9 postupy predaja a podpory. S aplik\u00e1ciou CloudTalk z\u00edskate priamy pr\u00edstup k volaniam, SMS a synchroniz\u00e1cii \u00fadajov v re\u00e1lnom \u010dase, \u010d\u00edm sa zabezpe\u010d\u00ed automatick\u00e9 zaznamen\u00e1vanie ka\u017edej interakcie pre lep\u0161\u00ed preh\u013ead o z\u00e1kazn\u00edkoch. <\/p>\n\n\n\n

Synchronizujte kontakty, sledujte v\u00fdsledky hovorov, po\u010d\u00favajte nahr\u00e1vky, posielajte n\u00e1sledn\u00e9 SMS a z\u00edskavajte pr\u00edstup k anal\u00fdzam – to v\u0161etko z aplik\u00e1cie Capsule CRM. <\/p>\n\n\n\n

\u010co je Capsule CRM?<\/strong><\/p>\n\n\n\n

Capsule CRM je flexibiln\u00fd cloudov\u00fd CRM navrhnut\u00fd na pomoc podnikom pri spr\u00e1ve kontaktov, predajn\u00fdch potrub\u00ed a vz\u0165ahov so z\u00e1kazn\u00edkmi. Zjednodu\u0161uje sledovanie potenci\u00e1lnych z\u00e1kazn\u00edkov, automatizuje procesy a poskytuje u\u017eito\u010dn\u00e9 inform\u00e1cie na podporu rastu podniku. <\/p>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Ak\u00e9 \u00fadaje zdie\u013eaj\u00fa CloudTalk a Capsule CRM?<\/h2>\n\n\n\n
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Kapsulov\u00fd CRM<\/p>\n<\/div>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Procesy CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Akcie pracovn\u00e9ho toku:Automatizujte zaznamen\u00e1vanie hovorov, iniciovanie hovorov a odosielanie spr\u00e1v SMS.<\/p>\n<\/div>\n\n\n\n

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Akcie pracovn\u00e9ho postupu<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Capsule CRM a CloudTalk Exchange<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Kontaktn\u00e9 inform\u00e1cie:Synchronizujte men\u00e1, e-maily, telef\u00f3nne \u010d\u00edsla a \u00fadaje o potenci\u00e1lnych z\u00e1kazn\u00edkoch medzi syst\u00e9mami.<\/p>\n<\/div>\n\n\n\n

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Kontaktn\u00e9 inform\u00e1cie<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Aktivity ved\u00facich pracovn\u00edkov a transakci\u00ed:Bezprobl\u00e9mov\u00e9 zdie\u013eanie aktualiz\u00e1ci\u00ed aktiv\u00edt, stavov a zna\u010diek.<\/p>\n<\/div>\n\n\n\n

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Aktivity v oblasti vedenia a obchodovania<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Pozn\u00e1mky k hovoru a nahr\u00e1vky: Zaznamen\u00e1va v\u00fdsledky hovorov a prip\u00e1ja z\u00e1znamy hovorov k profilom z\u00e1kazn\u00edkov.<\/p>\n<\/div>\n\n\n\n

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Pozn\u00e1mky k hovorom a nahr\u00e1vky <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Capsule CRM prij\u00edma<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u00dadaje o hovoroch:Zme\u0161kan\u00e9 hovory, trvanie, v\u00fdsledky hovorov a protokoly sa synchronizuj\u00fa so syst\u00e9mom Capsule CRM.<\/p>\n<\/div>\n\n\n\n

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\u00dadaje o hovoroch<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Hlasov\u00e9 spr\u00e1vy a zna\u010dky:Pr\u00edstup k podrobn\u00fdm z\u00e1znamom hovorov, hlasov\u00fdm spr\u00e1vam a zna\u010dk\u00e1m na sledovanie a n\u00e1sledn\u00e9 opatrenia.<\/p>\n<\/div>\n\n\n\n

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Hlasov\u00e9 spr\u00e1vy a zna\u010dky<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Ako integrova\u0165 Capsule CRM so slu\u017ebou CloudTalk?<\/h2>\n\n\n\n
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  1. Prihl\u00e1ste sa do svojho \u00fa\u010dtu CloudTalk a prejdite na \u00fa\u010det > Integr\u00e1cie<\/strong> v \u013eavej ponuke.<\/li>\n\n\n\n
  2. Prejdite kurzorom my\u0161i na integr\u00e1ciu Capsule CRM a kliknut\u00edm na tla\u010didlo +Prida\u0165<\/strong> spustite nastavenie.<\/li>\n\n\n\n
  3. Budete presmerovan\u00ed na prihlasovaciu str\u00e1nku aplik\u00e1cie Capsule CRM. Zadajte svoje prihlasovacie \u00fadaje a prihl\u00e1ste sa. <\/li>\n\n\n\n
  4. Kliknut\u00edm na tla\u010didlo Autorizova\u0165<\/strong> udel\u00edte pr\u00edstup k slu\u017ebe CloudTalk a vytvor\u00edte pripojenie.<\/li>\n\n\n\n
  5. Nakonfigurujte nastavenia integr\u00e1cie vr\u00e1tane synchroniz\u00e1cie kontaktov, zaznamen\u00e1vania hovorov a predvolieb pracovn\u00fdch postupov.<\/li>\n\n\n\n
  6. Ulo\u017ete svoju integr\u00e1ciu a aplik\u00e1cia Capsule CRM bude automaticky synchronizova\u0165 va\u0161e kontakty a \u00fadaje o hovoroch so slu\u017ebou CloudTalk.<\/li>\n<\/ol>\n\n\n\n
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    Kontakt na predaj<\/a><\/div>\n\n\n\n
    Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    Zistite, pre\u010do n\u00e1s na\u0161i z\u00e1kazn\u00edci miluj\u00fa<\/h2>\n\n\n\n
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    Zistite, ako spolo\u010dnos\u0165 Swille zn\u00ed\u017eila po\u010det l\u00edstkov na podporu o 50 %<\/strong><\/h5>\n\n\n\n
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    Pre\u010d\u00edtajte si pr\u00edbeh<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    CloudTalk umo\u017enil n\u00e1\u0161mu t\u00edmu CRM prejs\u0165 od hasenia technick\u00fdch probl\u00e9mov k strategick\u00fdm zlep\u0161eniam. Teraz sa hl\u00e1senia t\u00fdkaj\u00fa konfigur\u00e1ci\u00ed, nie preru\u0161en\u00fdch hovorov alebo probl\u00e9mov s pripojen\u00edm. <\/p>\n\n\n\n

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    Mariana R.<\/p>\n\n\n\n

    Produktov\u00fd mana\u017e\u00e9r<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Pre\u010d\u00edtajte si, ako spolo\u010dnos\u0165 Dentakay zv\u00fd\u0161ila objem hovorov 2,5\u00d7<\/strong><\/h5>\n\n\n\n
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    Pre\u010d\u00edtajte si pr\u00edbeh<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    V\u00fdkonn\u00fd dialer zmenil pravidl\u00e1 hry pri riaden\u00ed objemu na\u0161ich hovorov. Odkedy sme t\u00fato funkciu zaviedli, pribli\u017ene 90 % na\u0161ich agentov ju pou\u017e\u00edva na automatiz\u00e1ciu vyt\u00e1\u010dania, \u010d\u00edm \u0161etr\u00ed \u010das. Power dialer u\u013eah\u010duje obsluhu nov\u00fdch aj star\u00fdch potenci\u00e1lnych z\u00e1kazn\u00edkov. Bol k\u013e\u00fa\u010dov\u00fd pre n\u00e1\u0161 rast – objem na\u0161ich hovorov zaznamenal 2,5-n\u00e1sobn\u00fd n\u00e1rast len za 8 mesiacov. <\/p>\n\n\n\n

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    <\/div><\/div>\n\n\n\n
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    Ahmed A.<\/p>\n\n\n\n

    \u0160pecialista na spr\u00e1vu \u00fadajov a pod\u00e1vanie spr\u00e1v<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Pre\u010d\u00edtajte si, ako spolo\u010dnos\u0165 Capitalo zv\u00fd\u0161ila efektivitu o 83,3 % pomocou AI<\/strong><\/h5>\n\n\n\n
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    Pre\u010d\u00edtajte si pr\u00edbeh<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    Inteligencia konverz\u00e1cie s umelou inteligenciou CloudTalk v\u00fdrazne zv\u00fd\u0161ila na\u0161u efektivitu. Skr\u00e1tili sme \u010das potrebn\u00fd na anal\u00fdzu kvality hovorov z 2 hod\u00edn na 20 min\u00fat denne a zn\u00ed\u017eili sme po\u010det nespr\u00e1vne zameran\u00fdch potenci\u00e1lnych z\u00e1kazn\u00edkov o 24 %, \u010do n\u00e1m umo\u017enilo s\u00fastredi\u0165 sa na strategick\u00fd rast pri zachovan\u00ed konzistentnosti na v\u0161etk\u00fdch trhoch. <\/p>\n\n\n\n

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    S\u00e1ra Kon\u00ed\u010dkov\u00e1<\/p>\n\n\n\n

    Mana\u017e\u00e9r pre predajn\u00e9 oper\u00e1cie<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n