{"id":232905,"date":"2024-08-07T10:55:42","date_gmt":"2024-08-07T08:55:42","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/nastroje-call-centra\/co-je-automatizacia-pracovnych-postupov-v-cloude-cloudtalk\/"},"modified":"2026-01-09T17:29:27","modified_gmt":"2026-01-09T15:29:27","slug":"co-je-automatizacia-pracovnych-postupov-v-cloude-cloudtalk","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/co-je-automatizacia-pracovnych-postupov-v-cloude-cloudtalk\/","title":{"rendered":"\u010co je automatiz\u00e1cia pracovn\u00fdch postupov v cloude &#8211; CloudTalk"},"content":{"rendered":"\n<div class=\"wp-block-group hero-section split-image-03\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h1 class=\"wp-block-heading\">Odovzdajte pr\u00e1cu automatiz\u00e1cii pracovn\u00fdch postupov<\/h1>\n\n\n\n<p>Predstavte si svoju cestu k z\u00e1kazn\u00edkovi ako dokonale zinscenovan\u00fa sekvenciu, ktor\u00e1 bez n\u00e1mahy be\u017e\u00ed na autopilota. Automatiz\u00e1cia pracovn\u00fdch postupov od CloudTalku sa postar\u00e1 o to, aby ste sa mohli s\u00fastredi\u0165 na rozvoj svojho podnikania pod\u013ea vlastn\u00fdch predst\u00e1v. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\">Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"937\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Workflow-Automation-1024x937.png\" alt=\"\" class=\"wp-image-294739\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Workflow-Automation-1024x937.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Workflow-Automation-300x275.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Workflow-Automation-768x703.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Workflow-Automation-1180x1080.png 1180w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Workflow-Automation-811x742.png 811w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Workflow-Automation-468x428.png 468w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Workflow-Automation-424x388.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Workflow-Automation-123x113.png 123w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Workflow-Automation-88x81.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Workflow-Automation.png 1224w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Pozrite sa, ako automatiz\u00e1cia prin\u00e1\u0161a skuto\u010dn\u00e9 v\u00fdsledky<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-coinsHand type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M13.5295 8.35186C12.9571 8.75995 12.2566 9 11.5 9C9.567 9 8 7.433 8 5.5C8 3.567 9.567 2 11.5 2C12.753 2 13.8522 2.65842 14.4705 3.64814M6 20.0872H8.61029C8.95063 20.0872 9.28888 20.1277 9.61881 20.2086L12.3769 20.8789C12.9753 21.0247 13.5988 21.0388 14.2035 20.9214L17.253 20.3281C18.0585 20.1712 18.7996 19.7854 19.3803 19.2205L21.5379 17.1217C22.154 16.5234 22.154 15.5524 21.5379 14.9531C20.9832 14.4134 20.1047 14.3527 19.4771 14.8103L16.9626 16.6449C16.6025 16.9081 16.1643 17.0498 15.7137 17.0498H13.2855L14.8311 17.0498C15.7022 17.0498 16.4079 16.3633 16.4079 15.5159V15.2091C16.4079 14.5055 15.9156 13.892 15.2141 13.7219L12.8286 13.1417C12.4404 13.0476 12.0428 13 11.6431 13C10.6783 13 8.93189 13.7988 8.93189 13.7988L6 15.0249M20 6.5C20 8.433 18.433 10 16.5 10C14.567 10 13 8.433 13 6.5C13 4.567 14.567 3 16.5 3C18.433 3 20 4.567 20 6.5ZM2 14.6L2 20.4C2 20.9601 2 21.2401 2.10899 21.454C2.20487 21.6422 2.35785 21.7951 2.54601 21.891C2.75992 22 3.03995 22 3.6 22H4.4C4.96005 22 5.24008 22 5.45399 21.891C5.64215 21.7951 5.79513 21.6422 5.89101 21.454C6 21.2401 6 20.9601 6 20.4V14.6C6 14.0399 6 13.7599 5.89101 13.546C5.79513 13.3578 5.64215 13.2049 5.45399 13.109C5.24008 13 4.96005 13 4.4 13L3.6 13C3.03995 13 2.75992 13 2.54601 13.109C2.35785 13.2049 2.20487 13.3578 2.10899 13.546C2 13.7599 2 14.0399 2 14.6Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">40% \u00faspora n\u00e1kladov<\/h4>\n\n\n\n<p class=\"has-text-align-center\">U\u0161etrite peniaze automatiz\u00e1ciou manu\u00e1lnej pr\u00e1ce a zefekt\u00edvnen\u00edm interakci\u00ed so z\u00e1kazn\u00edkmi.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-zap type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M13 2L4.09344 12.6879C3.74463 13.1064 3.57023 13.3157 3.56756 13.4925C3.56524 13.6461 3.63372 13.7923 3.75324 13.8889C3.89073 14 4.16316 14 4.70802 14H12L11 22L19.9065 11.3121C20.2553 10.8936 20.4297 10.6843 20.4324 10.5075C20.4347 10.3539 20.3663 10.2077 20.2467 10.1111C20.1092 10 19.8368 10 19.292 10H12L13 2Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Zv\u00fd\u0161enie produktivity o 50 %<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Umo\u017enite agentom s\u00fastredi\u0165 sa na hodnotn\u00e9 interakcie a bez probl\u00e9mov zvl\u00e1dnu\u0165 viac \u00faloh.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-messageHeartCircle type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M20.9996 11.5C20.9996 16.1944 17.194 20 12.4996 20C11.4228 20 10.3928 19.7998 9.44478 19.4345C9.27145 19.3678 9.18478 19.3344 9.11586 19.3185C9.04807 19.3029 8.999 19.2963 8.92949 19.2937C8.85881 19.291 8.78127 19.299 8.62619 19.315L3.50517 19.8444C3.01692 19.8948 2.7728 19.9201 2.6288 19.8322C2.50337 19.7557 2.41794 19.6279 2.3952 19.4828C2.36909 19.3161 2.48575 19.1002 2.71906 18.6684L4.35472 15.6408C4.48942 15.3915 4.55677 15.2668 4.58728 15.1469C4.6174 15.0286 4.62469 14.9432 4.61505 14.8214C4.60529 14.6981 4.55119 14.5376 4.443 14.2166C4.15547 13.3636 3.99962 12.45 3.99962 11.5C3.99962 6.80558 7.8052 3 12.4996 3C17.194 3 20.9996 6.80558 20.9996 11.5Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12.4965 8.94925C11.5968 7.9104 10.0965 7.63095 8.96924 8.58223C7.84196 9.5335 7.68326 11.124 8.56851 12.2491C9.11696 12.9461 10.4935 14.2191 11.4616 15.087C11.8172 15.4057 11.995 15.5651 12.2084 15.6293C12.3914 15.6844 12.6017 15.6844 12.7847 15.6293C12.9981 15.5651 13.1759 15.4057 13.5315 15.087C14.4996 14.2191 15.8761 12.9461 16.4246 12.2491C17.3098 11.124 17.1705 9.5235 16.0238 8.58223C14.8772 7.64096 13.3963 7.9104 12.4965 8.94925Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">O 20 % vy\u0161\u0161\u00ed CSAT<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Poskytovanie r\u00fdchlej\u0161\u00edch reakci\u00ed a personalizovanej podpory pre lep\u0161iu z\u00e1kazn\u00edcku sk\u00fasenos\u0165.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<div class=\"wp-block-cloudtalk-card-carousel-section wp-block-cloudtalk-card-carousel-section--testimonial wp-block-cloudtalk-card-carousel-section\"><div class=\"wp-block-cloudtalk-card-carousel-section__container\"><div class=\"wp-block-cloudtalk-card-carousel-section__header\"><div class=\"wp-block-cloudtalk-card-carousel-section__header-content\"><h2 class=\"wp-block-cloudtalk-card-carousel-section__title\">Pomohli sme tis\u00edcom glob\u00e1lnych spolo\u010dnost\u00ed<\/h2><p class=\"wp-block-cloudtalk-card-carousel-section__description\">Pr\u00edpadov\u00e9 \u0161t\u00fadie z\u00e1kazn\u00edkov, ktor\u00ed stavaj\u00fa r\u00fdchlej\u0161ie.<\/p><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__header-buttons\"><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\" class=\"btn btn-ghost\">Vysk\u00fa\u0161ajte zadarmo<\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\" class=\"btn btn-primary\">Kontakt na predaj<\/a><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__cards-preview\"><div class=\"wp-block-cloudtalk-card-carousel-section__slider\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides-inner\"><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #017737;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2026\/01\/pipedrive-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Glob\u00e1lny predajn\u00fd motor poh\u00e1\u0148an\u00fd prepojen\u00fdmi konverz\u00e1ciami<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;V\u010faka prepisom a analytike umelej inteligencie CloudTalk je jednoduch\u0161ie sledova\u0165 pomery rozhovorov, h\u013abku objavovania a region\u00e1lnu v\u00fdkonnos\u0165 &#8211; a to v\u0161etko bez toho, aby ste museli absolvova\u0165 form\u00e1lne \u0161kolenie.&#8220;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Marta Santos<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Ved\u00faci t\u00edmu SDR, Pipedrive<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/pipedrive\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Pre\u010d\u00edtajte si pr\u00edpadov\u00fa \u0161t\u00fadiu <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #292e36;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/revolut-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Revolu\u010dn\u00e1 efektivita Revolutu a \u00faspora viac ako 40 hod\u00edn<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;V\u010faka spo\u013eahlivosti CloudTalku sme mohli zlep\u0161i\u0165 v\u00fdkonnos\u0165 predajn\u00fdch t\u00edmov a uzavrie\u0165 viac obchodov, ako sme si kedy vedeli predstavi\u0165.&#8220; <\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Jamie Devlin<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Ved\u00faci prev\u00e1dzky<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/revolut\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Pre\u010d\u00edtajte si pr\u00edpadov\u00fa \u0161t\u00fadiu <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #235af6;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Nokia-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Zv\u00fd\u0161enie produktivity 200 pracovn\u00edkov z\u00e1kazn\u00edckej podpory <\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;V\u010faka slu\u017ebe CloudTalk Analytics m\u00e1m teraz preh\u013ead o ka\u017edom kroku. M\u00f4\u017eeme n\u00e1js\u0165 nezrovnalosti a ove\u013ea lep\u0161ie pochopi\u0165 na\u0161e t\u00edmy.&#8220;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Nelly Donnelly<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Mana\u017e\u00e9r poskytovania slu\u017eieb<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/nokia\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Pre\u010d\u00edtajte si pr\u00edpadov\u00fa \u0161t\u00fadiu <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #e3b14b;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/glovo-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">\u00daspech t\u00edmu z\u00e1kazn\u00edckej podpory spolo\u010dnosti Glovo<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;CloudTalk zlep\u0161il n\u00e1klady a efektivitu n\u00e1\u0161ho t\u00edmu. Funkcia skriptov n\u00e1m umo\u017e\u0148uje vies\u0165 hovory ove\u013ea systematickej\u0161\u00edm sp\u00f4sobom.&#8220;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Yohann Bensadoun<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Glob\u00e1lny rast ponuky<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/glovo\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Pre\u010d\u00edtajte si pr\u00edpadov\u00fa \u0161t\u00fadiu <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__arrows\"><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--prev\" aria-label=\"Previous\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15 18L9 12L15 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--next\" aria-label=\"Next\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9 18L15 12L9 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><\/div><\/div>\n<div class=\"wp-block-group storylane-block-v1\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group storylane-left\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Vst\u00fapte do automatiz\u00e1cie pracovn\u00fdch postupov <br\/><\/h2>\n\n\n\n<p>Absolvujte interakt\u00edvnu prehliadku a zistite, ako \u013eahko sa d\u00e1 vytvori\u0165 dokonal\u00fd pracovn\u00fd tok hovorov.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group storylane-right\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div>\n<script async=\"\" src=\"https:\/\/js.storylane.io\/js\/v2\/storylane.js\"><\/script>\n<div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(56.37% + 25px);width:100%;height:0;transform:scale(1)\">\n<iframe loading=\"lazy\" class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/dljdleotvp3h?embed=inline\" name=\"sl-embed\" allow=\"fullscreen\" allowfullscreen=\"\" style=\"position:absolute;top:0;left:0;width:100%!important;height:100%!important;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">\u010co je automatiz\u00e1cia pracovn\u00fdch postupov?<\/h4>\n\n\n\n<p>M\u00e1te niekedy pocit, \u017ee sa v\u00e1\u0161 t\u00edm zasekol na opakovan\u00ed? <a href=\"https:\/\/help.cloudtalk.io\/en\/collections\/5868844-workflow-automations\" target=\"_blank\" rel=\"noopener\">Automatiz\u00e1cia pracovn\u00fdch postupov<\/a> sa postar\u00e1 o be\u017en\u00e9 \u00falohy &#8211; smerovanie hovorov, n\u00e1sledn\u00e9 kroky &#8211; aby va\u0161i agenti mohli skuto\u010dne hovori\u0165 so z\u00e1kazn\u00edkmi.<br\/><br\/>In\u00fdmi slovami, je to syst\u00e9m, ktor\u00fd vykon\u00e1va \u00falohy bez potreby \u013eudsk\u00e9ho vstupu. M\u00f4\u017ee sa vz\u0165ahova\u0165 na interakcie so z\u00e1kazn\u00edkmi, ako aj na mnoh\u00e9 z\u00e1kulisn\u00e9 pracovn\u00e9 postupy a procesy, ktor\u00e9 s\u00fa nevyhnutn\u00e9 pre prev\u00e1dzku call centra. <br\/><br\/>V\u010faka automatizovan\u00fdm procesom str\u00e1vi v\u00e1\u0161 t\u00edm menej \u010dasu manu\u00e1lnou pr\u00e1cou a viac \u010dasu budovan\u00edm zmyslupln\u00fdch vz\u0165ahov so z\u00e1kazn\u00edkmi, zvy\u0161ovan\u00edm efektivity a poskytovan\u00edm \u0161pi\u010dkov\u00fdch slu\u017eieb.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\">Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"840\" height=\"690\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenWorkflow-Automation-1.png\" alt=\"\" class=\"wp-image-253964\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenWorkflow-Automation-1.png 840w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenWorkflow-Automation-1-300x246.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenWorkflow-Automation-1-768x631.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenWorkflow-Automation-1-521x428.png 521w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenWorkflow-Automation-1-424x348.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenWorkflow-Automation-1-138x113.png 138w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenWorkflow-Automation-1-88x72.png 88w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Pozrite sa, ako automatiz\u00e1cia men\u00ed va\u0161e oper\u00e1cie<\/h4>\n\n\n\n<p>Presk\u00famajte, ako automatiz\u00e1cia rie\u0161i skuto\u010dn\u00e9 v\u00fdzvy, od z\u00e1kazn\u00edckej podpory a\u017e po predaj, a transformuje va\u0161e ka\u017edodenn\u00e9 \u010dinnosti.<\/p>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li><strong>Automatizovan\u00e9 vytv\u00e1ranie l\u00edstkov pre z\u00e1kazn\u00edcku podporu<\/strong> &#8211; automaticky kategorizuje a uprednost\u0148uje po\u017eiadavky, \u010d\u00edm zabezpe\u010duje r\u00fdchlej\u0161ie rie\u0161enie a lep\u0161\u00ed \u010das odozvy.<\/li>\n\n\n\n<li><strong>Automatiz\u00e1cia pride\u013eovania potenci\u00e1lnych z\u00e1kazn\u00edkov pre obchodn\u00e9 t\u00edmy<\/strong> &#8211; okam\u017eite prira\u010fuje potenci\u00e1lnych z\u00e1kazn\u00edkov spr\u00e1vnym obchodn\u00fdm z\u00e1stupcom na z\u00e1klade krit\u00e9ri\u00ed, ako je lokalita a odvetvie, aby sa ur\u00fdchlil predajn\u00fd proces.<\/li>\n\n\n\n<li><strong>Inteligentn\u00e9 smerovanie hovorov pre prev\u00e1dzku call centra<\/strong> &#8211; presmeruje z\u00e1kazn\u00edkov na najkvalifikovanej\u0161ieho agenta, \u010d\u00edm skracuje \u010das \u010dakania a zlep\u0161uje rie\u0161enie probl\u00e9mov.<\/li>\n\n\n\n<li><strong>Automatizovan\u00e9 n\u00e1sledn\u00e9 e-maily pre zapojenie z\u00e1kazn\u00edkov<\/strong> &#8211; odosiela personalizovan\u00e9 n\u00e1sledn\u00e9 e-maily po interakci\u00e1ch, \u010d\u00edm udr\u017eiava z\u00e1kazn\u00edkov v kontakte a bez n\u00e1mahy podporuje konverzie.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\">Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"840\" height=\"690\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenWorkflow-Automation-2.png\" alt=\"\" class=\"wp-image-253983\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenWorkflow-Automation-2.png 840w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenWorkflow-Automation-2-300x246.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenWorkflow-Automation-2-768x631.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenWorkflow-Automation-2-521x428.png 521w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenWorkflow-Automation-2-424x348.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenWorkflow-Automation-2-138x113.png 138w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenWorkflow-Automation-2-88x72.png 88w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 benefits4cards gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">V\u00fdhody automatiz\u00e1cie pracovn\u00fdch postupov<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Vyu\u017eite pln\u00fd v\u00fdkon automatiz\u00e1cie<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-chartBreakoutSquare type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M11 3H7.8C6.11984 3 5.27976 3 4.63803 3.32698C4.07354 3.6146 3.6146 4.07354 3.32698 4.63803C3 5.27976 3 6.11984 3 7.8V16.2C3 17.8802 3 18.7202 3.32698 19.362C3.6146 19.9265 4.07354 20.3854 4.63803 20.673C5.27976 21 6.11984 21 7.8 21H16.2C17.8802 21 18.7202 21 19.362 20.673C19.9265 20.3854 20.3854 19.9265 20.673 19.362C21 18.7202 21 17.8802 21 16.2V13M12 8H16V12M15.5 3.5V2M19.4393 4.56066L20.5 3.5M20.5103 8.5H22.0103M3 13.3471C3.65194 13.4478 4.31987 13.5 5 13.5C9.38636 13.5 13.2653 11.3276 15.6197 8\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Mierka bez limitov<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Bez oh\u013eadu na to, \u010di denne spravujete nieko\u013eko ticketov podpory, alebo prev\u00e1dzkujete call centrum s ve\u013ek\u00fdm objemom slu\u017eieb, automatiz\u00e1cia rastie spolu s vami. Prisp\u00f4sobuje sa va\u0161im oper\u00e1ci\u00e1m a umo\u017e\u0148uje v\u00e1m zvl\u00e1da\u0165 rast\u00face pracovn\u00e9 za\u0165a\u017eenie, prij\u00edma\u0165 viac z\u00e1kazn\u00edkov a zefekt\u00edv\u0148ova\u0165 procesy bez toho, aby ste museli zvy\u0161ova\u0165 re\u017eijn\u00e9 n\u00e1klady. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-coinsHand type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M13.5295 8.35186C12.9571 8.75995 12.2566 9 11.5 9C9.567 9 8 7.433 8 5.5C8 3.567 9.567 2 11.5 2C12.753 2 13.8522 2.65842 14.4705 3.64814M6 20.0872H8.61029C8.95063 20.0872 9.28888 20.1277 9.61881 20.2086L12.3769 20.8789C12.9753 21.0247 13.5988 21.0388 14.2035 20.9214L17.253 20.3281C18.0585 20.1712 18.7996 19.7854 19.3803 19.2205L21.5379 17.1217C22.154 16.5234 22.154 15.5524 21.5379 14.9531C20.9832 14.4134 20.1047 14.3527 19.4771 14.8103L16.9626 16.6449C16.6025 16.9081 16.1643 17.0498 15.7137 17.0498H13.2855L14.8311 17.0498C15.7022 17.0498 16.4079 16.3633 16.4079 15.5159V15.2091C16.4079 14.5055 15.9156 13.892 15.2141 13.7219L12.8286 13.1417C12.4404 13.0476 12.0428 13 11.6431 13C10.6783 13 8.93189 13.7988 8.93189 13.7988L6 15.0249M20 6.5C20 8.433 18.433 10 16.5 10C14.567 10 13 8.433 13 6.5C13 4.567 14.567 3 16.5 3C18.433 3 20 4.567 20 6.5ZM2 14.6L2 20.4C2 20.9601 2 21.2401 2.10899 21.454C2.20487 21.6422 2.35785 21.7951 2.54601 21.891C2.75992 22 3.03995 22 3.6 22H4.4C4.96005 22 5.24008 22 5.45399 21.891C5.64215 21.7951 5.79513 21.6422 5.89101 21.454C6 21.2401 6 20.9601 6 20.4V14.6C6 14.0399 6 13.7599 5.89101 13.546C5.79513 13.3578 5.64215 13.2049 5.45399 13.109C5.24008 13 4.96005 13 4.4 13L3.6 13C3.03995 13 2.75992 13 2.54601 13.109C2.35785 13.2049 2.20487 13.3578 2.10899 13.546C2 13.7599 2 14.0399 2 14.6Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Zv\u00fd\u0161enie efektivity a zn\u00ed\u017eenie n\u00e1kladov<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Automatiz\u00e1cia manu\u00e1lnych \u00faloh odstra\u0148uje \u00fazke miesta, zr\u00fdch\u013euje pracovn\u00e9 postupy a zni\u017euje z\u00e1vislos\u0165 od \u010dasovo n\u00e1ro\u010dn\u00fdch procesov. Minimaliz\u00e1ciou opakovanej pr\u00e1ce podniky zni\u017euj\u00fa prev\u00e1dzkov\u00e9 n\u00e1klady a z\u00e1rove\u0148 uvo\u013e\u0148uj\u00fa t\u00edmom ruky, aby sa mohli s\u00fastredi\u0165 na \u010dinnosti s vy\u0161\u0161ou hodnotou, ktor\u00e9 podporuj\u00fa rast. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-target04 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M16 8V5L19 2L20 4L22 5L19 8H16ZM16 8L12 11.9999M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2M17 12C17 14.7614 14.7614 17 12 17C9.23858 17 7 14.7614 7 12C7 9.23858 9.23858 7 12 7\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Zaistite presnos\u0165 a zachovajte s\u00falad<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Automatiz\u00e1cia presadzuje \u0161tandardizovan\u00e9 pracovn\u00e9 postupy, \u010d\u00edm zni\u017euje riziko \u013eudsk\u00fdch ch\u00fdb a zabezpe\u010duje <a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/zabezpecenie-call-centra-najlepsie-postupy-a-tipy\/\">bezpe\u010dnos\u0165 \u00fadajov<\/a>. Pom\u00e1ha tie\u017e podnikom dodr\u017eiava\u0165 priemyseln\u00e9 predpisy t\u00fdm, \u017ee udr\u017eiava bezpe\u010dn\u00e9, sledovate\u013en\u00e9 a kontrolovate\u013en\u00e9 z\u00e1znamy, \u010d\u00edm minimalizuje riziko a zvy\u0161uje d\u00f4veru. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-command type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9 9V6C9 4.34315 7.65685 3 6 3C4.34315 3 3 4.34315 3 6C3 7.65685 4.34315 9 6 9H9ZM9 9V15M9 9H15M9 15V18C9 19.6569 7.65685 21 6 21C4.34315 21 3 19.6569 3 18C3 16.3431 4.34315 15 6 15H9ZM9 15H15M15 15H18C19.6569 15 21 16.3431 21 18C21 19.6569 19.6569 21 18 21C16.3431 21 15 19.6569 15 18V15ZM15 15V9M15 9V6C15 4.34315 16.3431 3 18 3C19.6569 3 21 4.34315 21 6C21 7.65685 19.6569 9 18 9H15Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Udr\u017eiavanie prepojenia \u00fadajov medzi syst\u00e9mami<\/h4>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/test-staging.cloudtalk.io\/sk\/integrovany-softver-pre-call-centra\/\">Integr\u00e1cia<\/a> so syst\u00e9mami CRM, asisten\u010dn\u00fdmi slu\u017ebami a \u010fal\u0161\u00edmi d\u00f4le\u017eit\u00fdmi obchodn\u00fdmi n\u00e1strojmi zabezpe\u010duje hladk\u00fa v\u00fdmenu \u00fadajov medzi syst\u00e9mami. Vytv\u00e1ra sa tak jednotn\u00fd pracovn\u00fd tok, v ktorom inform\u00e1cie pr\u00fadia bez n\u00e1mahy, \u010d\u00edm sa zlep\u0161uje spolupr\u00e1ca, preh\u013ead a rozhodovanie v r\u00e1mci t\u00edmov. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\"><strong>Ako nastavi\u0165 automatiz\u00e1ciu pracovn\u00fdch postupov v slu\u017ebe CloudTalk?<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li>Prihl\u00e1ste sa do svojho <a href=\"https:\/\/my.cloudtalk.io\/login\" target=\"_blank\" rel=\"noopener\">\u00fa\u010dtu CloudTalk<\/a> a prejdite na <strong>\u00fa\u010det &gt; Workflow Automation<\/strong>.<\/li>\n\n\n\n<li>Kliknite na <strong>Prida\u0165 pracovn\u00fd postup<\/strong>, prira\u010fte \u0161t\u00edtok a potvr\u010fte, aby ste mohli za\u010da\u0165 konfigurova\u0165 automatiz\u00e1ciu.<\/li>\n\n\n\n<li>Vyberte <strong>sp\u00fa\u0161\u0165a\u010d<\/strong>, ktor\u00fd spust\u00ed pracovn\u00fd postup, napr\u00edklad za\u010datie hovoru alebo odoslanie spr\u00e1vy.<\/li>\n\n\n\n<li>Pridajte <strong>podmienky<\/strong> na ur\u010denie krit\u00e9ri\u00ed, ktor\u00e9 musia by\u0165 splnen\u00e9, aby pracovn\u00fd postup pokra\u010doval, ako napr\u00edklad trvanie hovoru alebo \u0161pecifick\u00e9 zna\u010dky kontaktov.<\/li>\n\n\n\n<li>Ur\u010dite <strong>akcie, ktor\u00e9<\/strong> sa maj\u00fa vykona\u0165 automaticky po splnen\u00ed podmienok.<\/li>\n\n\n\n<li>Ulo\u017ete pracovn\u00fd postup a prepnut\u00edm aktiva\u010dn\u00e9ho prep\u00edna\u010da ho aktivujte.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/help.cloudtalk.io\/en\/articles\/5450779-configuring-workflow-automations\" target=\"_blank\" rel=\"noopener\">Zistite viac<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How To Use Workflow Automation for Your Call Center (+ Set Up In CloudTalk)\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/YvFCEJ3DPUo?start=4&#038;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-icon-cards-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">Funkcie<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u010eal\u0161ie funkcie, ktor\u00e9 by sa v\u00e1m mohli p\u00e1\u010di\u0165<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-call-flow-designer.svg\" alt=\"\" class=\"wp-image-183662\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Hlavn\u00e1 funkcia<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">N\u00e1vrh\u00e1r toku hovorov<\/h4>\n\n\n\n<p>Jednoducho navrhnite cestu prich\u00e1dzaj\u00faceho volania tak, aby sp\u013a\u0148ala \u0161pecifick\u00e9 potreby va\u0161ej firmy a o\u010dak\u00e1vania z\u00e1kazn\u00edkov.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/navrhar-toku-hovorov-vytvarajte-a-automatizujte-toky-hovorov\/\">Zistite viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/icon-IVR-Pricing.svg\" alt=\"\" class=\"wp-image-290288\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Hlavn\u00e1 funkcia<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">Interakt\u00edvna<br\/>Hlasov\u00e1 odozva<\/h4>\n\n\n\n<p>Zjednodu\u0161te cestu volaj\u00facich pomocou viac\u00farov\u0148ov\u00e9ho menu IVR a nasmerujte ich tam, kam potrebuj\u00fa.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/co-je-interaktivna-hlasova-odozva-ivrvyhody-a-nastavenie\/\">Zistite viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-skill-based-routing.svg\" alt=\"\" class=\"wp-image-183638\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Smerovanie na z\u00e1klade zru\u010dnost\u00ed<\/h4>\n\n\n\n<p>Prira\u010fte svojim agentom alebo t\u00edmom vlastn\u00e9 zru\u010dnosti a automaticky smerujte hovory z\u00e1kazn\u00edkov na z\u00e1klade ich jedine\u010dn\u00fdch odborn\u00fdch znalost\u00ed.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/smerovaci-softver-zalozeny-na-zrucnostiach-zvysenie-efektivnosti-smerovania-agentov\/\">Zistite viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-caller-based-routing.svg\" alt=\"\" class=\"wp-image-183422\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Smerovanie na z\u00e1klade volaj\u00faceho<\/h4>\n\n\n\n<p>Automaticky presmerujte z\u00e1kazn\u00edkov na z\u00e1klade faktorov, ako s\u00fa zru\u010dnosti a \u00farovne zru\u010dnost\u00ed agenta, vlastn\u00e9 polia a dokonca aj inform\u00e1cie CRM alebo HelpDesk.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/inteligentne-smerovanie-hovorov-co-to-je-ako-to-funguje-a-osvedcene-postupy\/\">Zistite viac<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group faq-section-accordion-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">\u010casto kladen\u00e9 ot\u00e1zky<\/h3>\n\n\n\n<p class=\"has-text-align-center\">V\u0161etko, \u010do potrebujete vedie\u0165 o produkte a faktur\u00e1cii.<\/p>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Pre\u010do pou\u017e\u00edva\u0165 automatiz\u00e1ciu pracovn\u00fdch postupov?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Cloudov\u00e1 <a href=\"https:\/\/www.cloudtalk.io\/blog\/workflow-automation-for-small-business\/\" target=\"_blank\" rel=\"noopener\">automatiz\u00e1cia pracovn\u00fdch postupov<\/a> pom\u00e1ha podnikom zefekt\u00edvni\u0165 ich procesy automatiz\u00e1ciou opakuj\u00facich sa a \u010dasovo n\u00e1ro\u010dn\u00fdch \u00faloh. T\u00fdm sa nielen zni\u017euje po\u010det \u013eudsk\u00fdch ch\u00fdb, ale aj zr\u00fdch\u013euj\u00fa oper\u00e1cie. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u010co je softv\u00e9r na automatiz\u00e1ciu pracovn\u00fdch postupov?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Softv\u00e9r na automatiz\u00e1ciu pracovn\u00fdch postupov call centra je n\u00e1stroj, ktor\u00fd umo\u017e\u0148uje podnikom <a href=\"https:\/\/www.cloudtalk.io\/blog\/sales-workflow-process\/\" target=\"_blank\" rel=\"noopener\">automatizova\u0165 s\u00e9riu \u00faloh<\/a> a procesov na z\u00e1klade vopred definovan\u00fdch pravidiel a sp\u00fa\u0161\u0165a\u010dov. Riadi pracovn\u00e9 postupy prostredn\u00edctvom orchestr\u00e1cie r\u00f4znych \u00faloh. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ako funguje softv\u00e9r na automatiz\u00e1ciu pracovn\u00fdch postupov?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Softv\u00e9r na automatiz\u00e1ciu pracovn\u00fdch postupov funguje tak, \u017ee zmapuje proces, definuje pr\u00edslu\u0161n\u00e9 \u00falohy a nastav\u00ed sp\u00fa\u0161\u0165a\u010de a podmienky, ktor\u00e9 tieto \u00falohy automaticky vykonaj\u00fa.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054732184\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Ak\u00fd je rozdiel medzi automatiz\u00e1ciou pracovn\u00fdch postupov a RPA?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Automatiz\u00e1cia pracovn\u00fdch postupov sa zameriava na automatiz\u00e1ciu cel\u00fdch procesov a riadenie toku \u00faloh medzi r\u00f4znymi \u013eu\u010fmi a syst\u00e9mami. Na druhej strane, <a href=\"https:\/\/www.cloudtalk.io\/blog\/bot-as-a-service\/\" target=\"_blank\" rel=\"noopener\">robotick\u00e1 automatiz\u00e1cia procesov<\/a> (RPA) vyu\u017e\u00edva softv\u00e9rov\u00e9 roboty na automatiz\u00e1ciu \u0161pecifick\u00fdch, opakuj\u00facich sa \u00faloh, ktor\u00e9 zvy\u010dajne vykon\u00e1vaj\u00fa \u013eudia, ako napr\u00edklad zad\u00e1vanie \u00fadajov alebo kop\u00edrovanie inform\u00e1ci\u00ed medzi syst\u00e9mami.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1742895010764\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ako vytv\u00e1rate automatiz\u00e1ciu pracovn\u00fdch postupov?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Kroky automatiz\u00e1cie pracovn\u00fdch postupov zvy\u010dajne zah\u0155\u0148aj\u00fa (1) identifik\u00e1ciu a zmapovanie procesu, ktor\u00fd chcete automatizova\u0165, (2) definovanie pr\u00edslu\u0161n\u00fdch \u00faloh a sekvenci\u00ed, (3) nastavenie pravidiel a sp\u00fa\u0161\u0165a\u010dov pre automatiz\u00e1ciu, (4) testovanie automatizovan\u00e9ho pracovn\u00e9ho postupu a nakoniec (5) monitorovanie a zdokona\u013eovanie pracovn\u00e9ho postupu v priebehu \u010dasu s cie\u013eom optimalizova\u0165 jeho v\u00fdkon.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1742895025977\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ako automatiz\u00e1cia pracovn\u00fdch postupov pom\u00e1ha hladk\u00e9mu fungovaniu syst\u00e9mov CRM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Automatiz\u00e1cia pracovn\u00fdch postupov pre call centr\u00e1 zlep\u0161uje syst\u00e9my CRM automatiz\u00e1ciou opakuj\u00facich sa \u00faloh, ako je zad\u00e1vanie \u00fadajov, pride\u013eovanie potenci\u00e1lnych z\u00e1kazn\u00edkov, n\u00e1sledn\u00e9 pripomenutia a segment\u00e1cia z\u00e1kazn\u00edkov.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1742895041771\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ak\u00e9 s\u00fa tri z\u00e1kladn\u00e9 zlo\u017eky pracovn\u00e9ho postupu?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Tri z\u00e1kladn\u00e9 zlo\u017eky pracovn\u00e9ho toku s\u00fa \u00falohy, sp\u00fa\u0161\u0165a\u010de a pravidl\u00e1. Sp\u00fa\u0161\u0165a\u010de s\u00fa udalosti, ktor\u00e9 iniciuj\u00fa pracovn\u00fd postup, napr\u00edklad prijatie e-mailu alebo vyplnenie formul\u00e1ra. Pravidl\u00e1 definuj\u00fa logiku, ktor\u00e1 riadi tok \u00faloh a ur\u010duje, ako a kedy sa jednotliv\u00e9 \u00falohy vykonaj\u00fa. Tieto zlo\u017eky spolo\u010dne vytv\u00e1raj\u00fa \u0161trukt\u00farovan\u00fd, automatizovan\u00fd proces.   <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group faq-section-still-have-questions\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group avatars-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png\" alt=\"\" class=\"wp-image-294036\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"119\" height=\"119\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png\" alt=\"\" class=\"wp-image-294037\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png 119w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-88x88.png 88w\" sizes=\"auto, (max-width: 119px) 100vw, 119px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png\" alt=\"\" class=\"wp-image-294038\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">M\u00e1te e\u0161te ot\u00e1zky?<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Nem\u00f4\u017eete n\u00e1js\u0165 odpove\u010f, ktor\u00fa h\u013ead\u00e1te? Obr\u00e1\u0165te sa na n\u00e1\u0161 t\u00edm. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontaktujte n\u00e1s<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group cta-section simple-centered dark\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Ste pripraven\u00ed za\u010da\u0165?<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Pridajte sa k viac ako 4,000+ modern\u00fdm spolo\u010dnostiam, ktor\u00e9 u\u017e d\u00f4veruj\u00fa CloudTalku, aby mali viac a lep\u0161\u00edch hovorov.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/14-dnova-bezplatna-skusobna-verzia-cloudtalku\/\">Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Odovzdajte pr\u00e1cu automatiz\u00e1cii pracovn\u00fdch postupov Predstavte si svoju cestu k z\u00e1kazn\u00edkovi ako dokonale zinscenovan\u00fa sekvenciu, ktor\u00e1 bez n\u00e1mahy be\u017e\u00ed na autopilota. Automatiz\u00e1cia pracovn\u00fdch postupov od CloudTalku sa postar\u00e1 o to, aby ste sa mohli s\u00fastredi\u0165 na rozvoj svojho podnikania pod\u013ea vlastn\u00fdch predst\u00e1v. Pozrite sa, ako automatiz\u00e1cia prin\u00e1\u0161a skuto\u010dn\u00e9 v\u00fdsledky 40% \u00faspora n\u00e1kladov U\u0161etrite peniaze automatiz\u00e1ciou [&hellip;]<\/p>\n","protected":false},"author":142,"featured_media":184496,"parent":137403,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-no-top-padding.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-232905","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/pages\/232905","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/users\/142"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/comments?post=232905"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/pages\/232905\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/pages\/137403"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media\/184496"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media?parent=232905"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/ct-post-type?post=232905"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}