{"id":232898,"date":"2024-08-07T10:45:54","date_gmt":"2024-08-07T08:45:54","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/nastroje-call-centra\/co-je-interaktivna-hlasova-odozva-ivrvyhody-a-nastavenie\/"},"modified":"2026-01-09T15:43:15","modified_gmt":"2026-01-09T13:43:15","slug":"co-je-interaktivna-hlasova-odozva-ivrvyhody-a-nastavenie","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/co-je-interaktivna-hlasova-odozva-ivrvyhody-a-nastavenie\/","title":{"rendered":"\u010co je interakt\u00edvna hlasov\u00e1 odozva (IVR)? V\u00fdhody a nastavenie"},"content":{"rendered":"\n
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\nHlavn\u00e1 funkcia<\/span>\n\n\n\n

Interakt\u00edvna hlasov\u00e1 odpove\u010f (IVR)<\/h1>\n\n\n\n

Jednoduch\u00e9 vedenie prich\u00e1dzaj\u00facich hovorov pomocou modern\u00e9ho syst\u00e9mu IVR. Na\u0161e intuit\u00edvne rie\u0161enie IVR umo\u017e\u0148uje z\u00e1kazn\u00edkom orientova\u0165 sa v samoobslu\u017enej ponuke 24 hod\u00edn denne, 7 dn\u00ed v t\u00fd\u017edni a r\u00fdchlo sa spoji\u0165 so spr\u00e1vnym agentom. Jednoducho jednoduch\u00e1 a \u0161k\u00e1lovate\u013en\u00e1 technol\u00f3gia IVR pre lep\u0161iu z\u00e1kazn\u00edcku sk\u00fasenos\u0165. <\/p>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Technol\u00f3gia IVR: Inteligentnej\u0161\u00ed sp\u00f4sob navig\u00e1cie pri konverz\u00e1cii<\/strong><\/h3>\n\n\n\n
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O 40 % r\u00fdchlej\u0161ia manipul\u00e1cia<\/h4>\n\n\n\n

Zefekt\u00edvnite interakcie so z\u00e1kazn\u00edkmi pomocou r\u00fdchlej\u0161\u00edch rie\u0161en\u00ed a inteligentnej\u0161ieho smerovania hovorov syst\u00e9mu ivr. Skr\u00e1\u0165te \u010das \u010dakania a udr\u017eujte agentov s\u00fastreden\u00fdch na \u00falohy s ve\u013ek\u00fdm dosahom. <\/p>\n<\/div><\/div>\n\n\n\n

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30 % miery obmedzenia<\/h4>\n\n\n\n

Vyrie\u0161te 3 z 10 hovorov len prostredn\u00edctvom IVR – bez potreby agenta. Inteligentn\u00e1 interakt\u00edvna hlasov\u00e1 odozva vedie pou\u017e\u00edvate\u013eov k spr\u00e1vnym odpovediam, pri\u010dom be\u017en\u00e9 hovory IVR vybavuje r\u00fdchlo a bez frustr\u00e1cie. <\/p>\n<\/div><\/div>\n\n\n\n

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5x v\u00e4\u010d\u0161ia spokojnos\u0165<\/h4>\n\n\n\n

Poskytovanie \u0161pi\u010dkov\u00fdch slu\u017eieb z\u00e1kazn\u00edkom IVR, ktor\u00e9 s\u00fa bezprobl\u00e9mov\u00e9. Nav\u00e1dzajte z\u00e1kazn\u00edkov na spr\u00e1vne oddelenie alebo agenta v rekordne kr\u00e1tkom \u010dase – a nadobro eliminujte opakovan\u00e9 odovzd\u00e1vanie inform\u00e1ci\u00ed. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n

Pomohli sme tis\u00edcom glob\u00e1lnych spolo\u010dnost\u00ed<\/h2>

Pr\u00edpadov\u00e9 \u0161t\u00fadie z\u00e1kazn\u00edkov, ktor\u00ed stavaj\u00fa r\u00fdchlej\u0161ie.<\/p><\/div>

Vysk\u00fa\u0161ajte zadarmo<\/a>Kontakt na predaj<\/a><\/div><\/div><\/div>
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Glob\u00e1lny predajn\u00fd motor poh\u00e1\u0148an\u00fd prepojen\u00fdmi konverz\u00e1ciami<\/h3>

„V\u010faka prepisom a analytike umelej inteligencie CloudTalk je jednoduch\u0161ie sledova\u0165 pomery rozhovorov, h\u013abku objavovania a region\u00e1lnu v\u00fdkonnos\u0165 – a to v\u0161etko bez toho, aby ste museli absolvova\u0165 form\u00e1lne \u0161kolenie.“<\/p>

Marta Santos<\/div>
Ved\u00faci t\u00edmu SDR, Pipedrive<\/div><\/div>Pre\u010d\u00edtajte si pr\u00edpadov\u00fa \u0161t\u00fadiu <\/svg><\/a><\/div><\/div>
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Revolu\u010dn\u00e1 efektivita Revolutu a \u00faspora viac ako 40 hod\u00edn<\/h3>

„V\u010faka spo\u013eahlivosti CloudTalku sme mohli zlep\u0161i\u0165 v\u00fdkonnos\u0165 predajn\u00fdch t\u00edmov a uzavrie\u0165 viac obchodov, ako sme si kedy vedeli predstavi\u0165.“ <\/p>

Jamie Devlin<\/div>
Ved\u00faci prev\u00e1dzky<\/div><\/div>Pre\u010d\u00edtajte si pr\u00edpadov\u00fa \u0161t\u00fadiu <\/svg><\/a><\/div><\/div>
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Zv\u00fd\u0161enie produktivity 200 pracovn\u00edkov z\u00e1kazn\u00edckej podpory <\/h3>

„V\u010faka slu\u017ebe CloudTalk Analytics m\u00e1m teraz preh\u013ead o ka\u017edom kroku. M\u00f4\u017eeme n\u00e1js\u0165 nezrovnalosti a ove\u013ea lep\u0161ie pochopi\u0165 na\u0161e t\u00edmy.“<\/p>

Nelly Donnelly<\/div>
Mana\u017e\u00e9r poskytovania slu\u017eieb<\/div><\/div>Pre\u010d\u00edtajte si pr\u00edpadov\u00fa \u0161t\u00fadiu <\/svg><\/a><\/div><\/div>
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\u00daspech t\u00edmu z\u00e1kazn\u00edckej podpory spolo\u010dnosti Glovo<\/h3>

„CloudTalk zlep\u0161il n\u00e1klady a efektivitu n\u00e1\u0161ho t\u00edmu. Funkcia skriptov n\u00e1m umo\u017e\u0148uje vies\u0165 hovory ove\u013ea systematickej\u0161\u00edm sp\u00f4sobom.“<\/p>

Yohann Bensadoun<\/div>
Glob\u00e1lny rast ponuky<\/div><\/div>Pre\u010d\u00edtajte si pr\u00edpadov\u00fa \u0161t\u00fadiu <\/svg><\/a><\/div><\/div><\/div><\/div><\/div><\/div>