{"id":232888,"date":"2024-08-07T10:38:50","date_gmt":"2024-08-07T08:38:50","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/integrovany-softver-pre-call-centra\/integracia-call-centra-pre-intercom\/"},"modified":"2025-01-13T12:22:27","modified_gmt":"2025-01-13T10:22:27","slug":"integracia-call-centra-pre-intercom","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/integrovany-softver-pre-call-centra\/integracia-call-centra-pre-intercom\/","title":{"rendered":"Integr\u00e1cia softv\u00e9ru call centra Intercom"},"content":{"rendered":"\n
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\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n

Integr\u00e1cia Intercom VoIP<\/p>\n<\/div><\/div>\n\n\n\n

Call centrum pre Intercom<\/h1>\n\n\n\n

Efekt\u00edvnej\u0161ie oslovujte z\u00e1kazn\u00edkov prostredn\u00edctvom v\u0161etk\u00fdch svojich kan\u00e1lov vr\u00e1tane hovorov, e-mailov a chatu prostredn\u00edctvom integr\u00e1cie slu\u017eby Intercom od spolo\u010dnosti CloudTalk. Uskuto\u010d\u0148ujte hovory, posielajte SMS spr\u00e1vy, automatizujte pracovn\u00e9 postupy a bezprobl\u00e9movo zla\u010fte t\u00edmy predaja a podpory pomocou obojsmernej synchroniz\u00e1cie. <\/p>\n<\/div><\/div>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Vyroben\u00e9<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kateg\u00f3ria<\/p>\n\n\n\n

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Ostatn\u00e9<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017eite na<\/p>\n\n\n\n

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Predaj<\/p>\n\n\n\n

Podpora<\/p>\n\n\n\n

Produktivita<\/p>\n\n\n\n

Lead Gen<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017e\u00edvatelia<\/p>\n\n\n\n

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Agenti<\/p>\n\n\n\n

Nadriaden\u00ed<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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D\u00f4veryhodn\u00e9 pre tis\u00edce \u013eud\u00ed<\/p>\n\n\n\n

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1,480 Recenzie na G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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4,000<\/code>+<\/p>\n\n\n\n

Spokojn\u00ed z\u00e1kazn\u00edci<\/p>\n<\/div>\n\n\n\n

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160<\/code>+<\/p>\n\n\n\n

medzin\u00e1rodn\u00e9 \u010d\u00edsla<\/p>\n<\/div>\n\n\n\n

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300<\/code>%<\/p>\n\n\n\n

Viac hovorov za de\u0148<\/p>\n<\/div>\n\n\n\n

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50<\/code>%<\/p>\n\n\n\n

Krat\u0161ie \u010dakacie doby<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Pre\u010do integrova\u0165 slu\u017ebu Intercom so slu\u017ebou CloudTalk?<\/h2>\n\n\n\n

Vytvorte centralizovan\u00fd pr\u00edstup ku komunik\u00e1cii so z\u00e1kazn\u00edkmi s jednotn\u00fdm hlasom zna\u010dky a kvalitou slu\u017eieb. Vyberte si, \u010di chcete hovory zaznamen\u00e1va\u0165 ako udalosti alebo konverz\u00e1cie, nastavte automatiz\u00e1ciu pracovn\u00fdch postupov, aby ste minimalizovali opakuj\u00face sa \u00falohy, a z\u00edskajte okam\u017eit\u00fd pr\u00edstup ku v\u0161etk\u00fdm inform\u00e1ci\u00e1m o z\u00e1kazn\u00edkoch, ktor\u00e9 by ste mohli potrebova\u0165, pomocou vlastn\u00fdch pravidiel synchroniz\u00e1cie. \u010co je Intercom?<\/strong> Intercom je popredn\u00e1 platforma na zasielanie spr\u00e1v z\u00e1kazn\u00edkom, ktorej d\u00f4veruje viac ako 30 000 spolo\u010dnost\u00ed. Podporuje bezprobl\u00e9mov\u00fa interakciu so z\u00e1kazn\u00edkmi prostredn\u00edctvom \u017eiv\u00e9ho chatu, e-mailu a \u010fal\u0161\u00edch slu\u017eieb, \u010d\u00edm umo\u017e\u0148uje t\u00edmom zlep\u0161i\u0165 sk\u00fasenosti s podporou a zv\u00fd\u0161i\u0165 spokojnos\u0165. <\/p>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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V\u00fdhody integr\u00e1cie call centra Intercom<\/h2>\n\n\n\n
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Ur\u00fdchlenie predaja<\/h3>\n\n\n\n

Namiesto prep\u00ednania kariet nechajte svojich agentov s\u00fastredi\u0165 sa na to, \u010do robia najlep\u0161ie, zatia\u013e \u010do integr\u00e1cia Intercomu sa postar\u00e1 o zvy\u0161ok. Odpovedajte na hovory, nadv\u00e4zujte na konverz\u00e1cie a okam\u017eite nap\u013a\u0148ajte kampane Power Dialing zo svojich kontaktov pomocou funkcie Click-to-Call aplik\u00e1cie CloudTalk, aby ste ka\u017ed\u00fd de\u0148 oslovili 3x viac potenci\u00e1lnych z\u00e1kazn\u00edkov. <\/p>\n<\/div>\n\n\n\n

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Automatiz\u00e1cia pracovn\u00fdch postupov<\/h3>\n\n\n\n

Nastavte si vlastn\u00e9 sady pravidiel a sp\u00fa\u0161\u0165a\u010de pre opakuj\u00face sa akcie, ako je pl\u00e1novanie n\u00e1sledn\u00fdch akci\u00ed, odosielanie SMS spr\u00e1v alebo vytv\u00e1ranie obchodov. Udr\u017eujte si preh\u013ead o v\u0161etk\u00fdch svojich povinnostiach pomocou automatizovan\u00fdch ozn\u00e1men\u00ed a zabezpe\u010dte, aby v\u00e1m neunikli \u017eiadne pr\u00edle\u017eitosti, ktor\u00e9 by priniesli hodnotu spolo\u010dnosti aj z\u00e1kazn\u00edkom. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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Synchroniz\u00e1cia \u00fadajov<\/h3>\n\n\n\n

Eliminujte manu\u00e1lne zad\u00e1vanie \u00fadajov a zabr\u00e1\u0148te duplicitn\u00fdm z\u00e1znamom v\u010faka obojsmernej synchroniz\u00e1cii v re\u00e1lnom \u010dase prostredn\u00edctvom integr\u00e1cie call centra Intercom. Automaticky zaznamen\u00e1vajte l\u00edstky pre hovory, synchronizujte kontaktn\u00e9 \u00fadaje a zabezpe\u010dte, aby v\u00e1\u0161 t\u00edm podpory pracoval v\u017edy s aktu\u00e1lnymi inform\u00e1ciami pre plynulej\u0161ie pracovn\u00e9 postupy. <\/p>\n<\/div>\n\n\n\n

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Robte lep\u0161ie rozhodnutia<\/h3>\n\n\n\n

Z\u00edskajte pr\u00edstup k podrobn\u00fdm anal\u00fdzam, z\u00e1znamom hovorov a pozn\u00e1mkam, aby ste lep\u0161ie pochopili interakcie so z\u00e1kazn\u00edkmi. Vyu\u017e\u00edvajte poznatky Conversational Intelligence spolo\u010dnosti CloudTalk na identifik\u00e1ciu trendov a spolo\u010dn\u00fdch t\u00e9m. Poskytujte personalizovan\u00fa podporu a zlep\u0161ujte rozhodovanie a z\u00e1rove\u0148 zvy\u0161ujte spokojnos\u0165 z\u00e1kazn\u00edkov. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Ako integrova\u0165 slu\u017ebu Intercom so slu\u017ebou CloudTalk?<\/h2>\n\n\n\n
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  1. Uistite sa, \u017ee m\u00e1te administr\u00e1torsk\u00fd pr\u00edstup k<\/strong> slu\u017eb\u00e1m CloudTalk aj Intercom.<\/li>\n\n\n\n
  2. Prihl\u00e1ste sa na ovl\u00e1dac\u00ed panel slu\u017eby CloudTalk <\/strong>a prejdite do \u010dasti Nastavenia > Integr\u00e1cie<\/strong>.<\/li>\n\n\n\n
  3. V zozname integr\u00e1ci\u00ed vyh\u013eadajte Intercom <\/strong>a kliknite na „+Add Integration“.<\/strong><\/li>\n\n\n\n
  4. Po v\u00fdzve overte integr\u00e1ciu prihl\u00e1sen\u00edm sa do slu\u017eby Intercom.<\/li>\n\n\n\n
  5. Nastavenie predvolieb pre zaznamen\u00e1vanie hovorov, zme\u0161kan\u00e9 hovory, pracovn\u00e9 hodiny a synchroniz\u00e1ciu.<\/li>\n\n\n\n
  6. Ulo\u017ete nastavenia a aktivujte integr\u00e1ciu.<\/li>\n\n\n\n
  7. Za\u010dnite bezprobl\u00e9movo synchronizova\u0165 kontakty, zaznamen\u00e1va\u0165 hovory a automatizova\u0165 pracovn\u00e9 postupy.<\/li>\n<\/ol>\n\n\n\n
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    Kontakt na predaj<\/a><\/div>\n\n\n\n
    Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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    Ako nastavi\u0165 volanie v Intercome?<\/h2>\n\n\n\n
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    1. Prihl\u00e1ste sa do svojho konta Intercom a prejdite na slu\u017ebu Intercom Marketplace<\/strong>.<\/li>\n\n\n\n
    2. Vyh\u013eadajte aplik\u00e1ciu „CloudTalk“<\/strong> a kliknite na tla\u010didlo „In\u0161talova\u0165 aplik\u00e1ciu“.<\/strong><\/li>\n\n\n\n
    3. Pod\u013ea t\u00fdchto krokov autorizujte slu\u017ebu CloudTalk a ude\u013ete jej pr\u00edstup k svojmu kontu.<\/li>\n\n\n\n
    4. Prejdite na str\u00e1nku Intercom > Settings > Calling Integration Settings<\/strong>.<\/li>\n\n\n\n
    5. Uistite sa, \u017ee va\u0161e nastavenia zodpovedaj\u00fa pravidl\u00e1m definovan\u00fdm v slu\u017ebe CloudTalk<\/li>\n\n\n\n
    6. Povo\u013ete roz\u0161\u00edrenie Click-to-Call pre prehliada\u010d Chrome<\/strong> na volania jedn\u00fdm \u0165uknut\u00edm.<\/li>\n\n\n\n
    7. Kliknite na tla\u010didlo „Ulo\u017ei\u0165“ <\/strong>a vyu\u017eite cel\u00fd rozsah integr\u00e1cie slu\u017eby Intercom spolo\u010dnosti CloudTalk.<\/li>\n<\/ol>\n\n\n\n
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      Kontakt na predaj<\/a><\/div>\n\n\n\n
      Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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      Ak\u00e9 \u00fadaje zdie\u013ea integr\u00e1cia telef\u00f3nu Intercom?<\/h2>\n\n\n\n
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      Intercom<\/p>\n<\/div>\n\n\n\n

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      CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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      CloudTalk dost\u00e1va<\/p>\n<\/div>\n<\/div>\n\n\n\n

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      \u00dadaje o konverz\u00e1ci\u00e1ch:Nov\u00e9 a existuj\u00face konverz\u00e1cie importovan\u00e9 do slu\u017eby CloudTalk.<\/p>\n<\/div>\n\n\n\n

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      Podrobnosti o konverz\u00e1cii<\/p>\n<\/div>\n<\/div>\n\n\n\n

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      Akcie pracovn\u00e9ho toku:Automatick\u00e9 sp\u00fa\u0161\u0165a\u010de na zaznamen\u00e1vanie hovorov, pride\u013eovanie zme\u0161kan\u00fdch hovorov a vytv\u00e1ranie n\u00e1sledn\u00fdch \u00faloh.<\/p>\n<\/div>\n\n\n\n

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      Automatiz\u00e1cia pracovn\u00fdch postupov<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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      V\u00fdmena Intercom & CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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      Kontaktn\u00e9 inform\u00e1cie:Men\u00e1, telef\u00f3nne \u010d\u00edsla a e-mailov\u00e9 adresy.<\/p>\n<\/div>\n\n\n\n

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      Kontaktn\u00e9 \u00fadaje<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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      Intercom prij\u00edma<\/p>\n<\/div>\n<\/div>\n\n\n\n

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      \u00dadaje o hovoroch:Trvanie, v\u00fdsledky a z\u00e1znamy.<\/p>\n<\/div>\n\n\n\n

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      <\/strong>Hist\u00f3ria hovorov<\/p>\n<\/div>\n<\/div>\n\n\n\n

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      \u00dadaje SMS: Odoslan\u00e9 a prijat\u00e9 spr\u00e1vy vr\u00e1tane \u010dasov\u00fdch zna\u010diek.<\/p>\n<\/div>\n\n\n\n

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      Z\u00e1znamy SMS<\/p>\n<\/div>\n<\/div>\n\n\n\n

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      Zna\u010dky a pozn\u00e1mky: ID hovorov priraden\u00e9 k atrib\u00fatom v Intercome).<\/p>\n<\/div>\n\n\n\n

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      Metad\u00e1ta<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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      Pre\u010do si vybra\u0165 CloudTalk pre svoje kontaktn\u00e9 centrum Intercom?<\/h2>\n\n\n\n
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