{"id":232886,"date":"2024-08-07T10:38:27","date_gmt":"2024-08-07T08:38:27","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/integrovany-softver-pre-call-centra\/integracia-call-centra-pre-freshdesk\/"},"modified":"2025-04-15T10:58:46","modified_gmt":"2025-04-15T08:58:46","slug":"integracia-call-centra-pre-freshdesk","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/integrovany-softver-pre-call-centra\/integracia-call-centra-pre-freshdesk\/","title":{"rendered":"Integr\u00e1cia telef\u00f3nneho syst\u00e9mu Freshdesk"},"content":{"rendered":"\n
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Integr\u00e1cia telef\u00f3nneho syst\u00e9mu Freshdesk<\/p>\n<\/div><\/div>\n\n\n\n

Call centrum pre Freshdesk<\/h1>\n\n\n\n

Spojte silu svojho softv\u00e9ru kontaktn\u00e9ho centra a v\u00fdkonn\u00e9 funkcie volania s integr\u00e1ciou VoIP slu\u017eby Freshdesk od spolo\u010dnosti CloudTalk. Uskuto\u010d\u0148ujte a prij\u00edmajte hovory, posielajte SMS spr\u00e1vy a u\u0161etrite \u010das pri manu\u00e1lnych \u00faloh\u00e1ch v\u010faka obojsmernej synchroniz\u00e1cii. <\/p>\n<\/div><\/div>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Vyroben\u00e9<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kateg\u00f3ria<\/p>\n\n\n\n

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Softv\u00e9r Helpdesk<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017eite na<\/p>\n\n\n\n

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Z\u00e1kazn\u00edcka podpora<\/p>\n\n\n\n

Spr\u00e1va hovorov a vstupeniek<\/p>\n\n\n\n

Automatiz\u00e1cia pracovn\u00fdch postupov<\/p>\n\n\n\n

Zapojenie z\u00e1kazn\u00edkov<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017e\u00edvatelia<\/p>\n\n\n\n

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Podporn\u00ed agenti<\/p>\n\n\n\n

Nadriaden\u00ed<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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D\u00f4veryhodn\u00e9 pre tis\u00edce \u013eud\u00ed<\/p>\n\n\n\n

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1,480 Recenzie na G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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4,000<\/code>+<\/p>\n\n\n\n

Spokojn\u00ed z\u00e1kazn\u00edci<\/p>\n<\/div>\n\n\n\n

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160<\/code>+<\/p>\n\n\n\n

medzin\u00e1rodn\u00e9 \u010d\u00edsla<\/p>\n<\/div>\n\n\n\n

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300<\/code>%<\/p>\n\n\n\n

Viac hovorov za de\u0148<\/p>\n<\/div>\n\n\n\n

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50<\/code>%<\/p>\n\n\n\n

Krat\u0161ie \u010dakacie doby<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Pre\u010do integrova\u0165 CloudTalk so slu\u017ebou Freshdesk?<\/strong><\/h2>\n\n\n\n

Nastavte integr\u00e1ciu telef\u00f3nu Freshdesk len nieko\u013ek\u00fdmi kliknutiami a zefekt\u00edvnite \u010dinnos\u0165 z\u00e1kazn\u00edckej podpory pomocou bezprobl\u00e9mov\u00e9ho volania, SMS a synchroniz\u00e1cie tiketov v re\u00e1lnom \u010dase.<\/p>\n\n\n\n

CloudTalk vylep\u0161uje slu\u017ebu Freshdesk automatiz\u00e1ciou pracovn\u00fdch postupov, zn\u00ed\u017een\u00edm po\u010dtu manu\u00e1lnych \u00faloh a zv\u00fd\u0161en\u00edm efektivity agentov pomocou pokro\u010dil\u00fdch funkci\u00ed VoIP. Udr\u017eujte \u00fadaje o z\u00e1kazn\u00edkoch aktu\u00e1lne, sledujte v\u00fdsledky hovorov a bez n\u00e1mahy spravujte l\u00edstky podpory. <\/p>\n\n\n\n

\u010co je slu\u017eba Freshdesk?<\/strong><\/p>\n\n\n\n

Freshdesk je popredn\u00fd softv\u00e9r pre helpdesk a slu\u017eby z\u00e1kazn\u00edkom, ktor\u00fd firm\u00e1m umo\u017e\u0148uje spravova\u0165 interakcie so z\u00e1kazn\u00edkmi, automatizova\u0165 zad\u00e1vanie l\u00edstkov a zlep\u0161ova\u0165 \u010dasy odozvy na podporu.<\/p>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n<\/div>\n\n\n\n
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Ak\u00e9 \u00fadaje zdie\u013eaj\u00fa slu\u017eby CloudTalk a Freshdesk?<\/h2>\n\n\n\n
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Freshdesk<\/p>\n<\/div>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Procesy CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Akcie pracovn\u00e9ho toku:Automatizujte zaznamen\u00e1vanie hovorov, iniciovanie hovorov a odosielanie spr\u00e1v SMS.<\/p>\n<\/div>\n\n\n\n

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Akcie pracovn\u00e9ho postupu<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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V\u00fdmena slu\u017eby Freshdesk a CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Kontaktn\u00e9 inform\u00e1cie:Synchronizujte men\u00e1, e-maily, telef\u00f3nne \u010d\u00edsla a \u00fadaje o potenci\u00e1lnych z\u00e1kazn\u00edkoch medzi syst\u00e9mami.<\/p>\n<\/div>\n\n\n\n

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Kontaktn\u00e9 inform\u00e1cie<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Aktivity ved\u00facich pracovn\u00edkov a transakci\u00ed:Bezprobl\u00e9mov\u00e9 zdie\u013eanie aktualiz\u00e1ci\u00ed aktiv\u00edt, stavov a zna\u010diek.<\/p>\n<\/div>\n\n\n\n

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Aktivity v oblasti vedenia a obchodovania<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Freshdesk dost\u00e1va<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u00dadaje o hovoroch:Zme\u0161kan\u00e9 hovory, trvanie, v\u00fdsledky hovorov a protokoly s\u00fa synchronizovan\u00e9 so slu\u017ebou Freshdesk.<\/p>\n<\/div>\n\n\n\n

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\u00dadaje o hovoroch<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Hlasov\u00e9 spr\u00e1vy a zna\u010dky:Pr\u00edstup k podrobn\u00fdm z\u00e1znamom hovorov, hlasov\u00fdm spr\u00e1vam a zna\u010dk\u00e1m na sledovanie a n\u00e1sledn\u00e9 opatrenia.<\/p>\n<\/div>\n\n\n\n

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Hlasov\u00e9 spr\u00e1vy a zna\u010dky<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Ako integrova\u0165 slu\u017ebu Freshdesk so slu\u017ebou CloudTalk?<\/h2>\n\n\n\n
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  1. Uistite sa, \u017ee m\u00e1te pl\u00e1n CloudTalk Essential<\/strong> a pr\u00edstup spr\u00e1vcu pre<\/strong> oba n\u00e1stroje.<\/li>\n\n\n\n
  2. Prihl\u00e1ste sa do svojho konta CloudTalk<\/strong> a prejdite do \u010dasti Nastavenia > Integr\u00e1cie<\/strong>.<\/li>\n\n\n\n
  3. V zozname integr\u00e1ci\u00ed vyberte polo\u017eku Freshdesk<\/strong> a kliknite na tla\u010didlo „Prida\u0165 integr\u00e1ciu“<\/strong>.<\/li>\n\n\n\n
  4. Zadajte svoj k\u013e\u00fa\u010d API Freshdesk a adresu URL dom\u00e9ny<\/strong> a potom kliknite na tla\u010didlo Odosla\u0165<\/strong>.<\/li>\n\n\n\n
  5. Po v\u00fdzve sa prihl\u00e1ste do svojho konta Freshdesk<\/strong> a autorizujte pr\u00edstup k \u00fadajom.<\/li>\n\n\n\n
  6. Nakonfigurujte nastavenia na zaznamen\u00e1vanie hovorov, vytv\u00e1ranie l\u00edstkov a synchroniz\u00e1ciu \u00fadajov<\/strong>.<\/li>\n\n\n\n
  7. Mapujte vlastn\u00e9 polia<\/strong> pod\u013ea konvenci\u00ed n\u00e1zvov Freshdesk a CloudTalk<\/strong>.<\/li>\n<\/ol>\n\n\n\n
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    Kontakt na predaj<\/a><\/div>\n\n\n\n
    Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    \u010co hovoria na\u0161i z\u00e1kazn\u00edci svetovej triedy?<\/h2>\n\n\n\n

    Orient\u00e1cia na z\u00e1kazn\u00edka je z\u00e1kladn\u00fdm pilierom v\u0161etk\u00e9ho, \u010do rob\u00edme. \u010ci u\u017e pom\u00e1hate svojim klientom, alebo sa sna\u017e\u00edte uzavrie\u0165 obchod, pom\u00e1hame v\u00e1m zabezpe\u010di\u0165 v\u0161etky n\u00e1stroje a podporu, ktor\u00e9 potrebujete na dosiahnutie \u00faspechu. Ale neberte si ju od n\u00e1s. Tu je to, \u010do hovoria spokojn\u00ed z\u00e1kazn\u00edci spolo\u010dnosti CloudTalk! <\/p>\n\n\n\n

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    1,480 Recenzie na G2<\/p>\n<\/div>\n<\/div>\n\n\n\n

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    Kontaktujte sales<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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    Milujem inteligentn\u00fd dialer, preto\u017ee odstra\u0148uje prokrastin\u00e1ciu z \u010dasu na rozvoj podnikania prostredn\u00edctvom studen\u00fdch hovorov. Ned\u00e1vno som vysk\u00fa\u0161al aj AI pozn\u00e1mkova\u010d a zak\u00fapim si ho, preto\u017ee odstra\u0148uje potrebu p\u00edsa\u0165 pozn\u00e1mky ru\u010dne. Bol tie\u017e ve\u013emi presn\u00fd! <\/p>\n\n\n\n

    \u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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    Craig H.<\/strong> \"\"\/Spoluzakladate\u013e<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Potrebovali sme linky pre na\u0161u firmu s ve\u013ekou naliehavos\u0165ou a t\u00edm to vyrie\u0161il za n\u00e1s len za jeden pracovn\u00fd de\u0148. V\u0161etko bolo okam\u017eite integrovan\u00e9 a nastaven\u00e9, pripraven\u00e9 na to, aby n\u00e1\u0161 t\u00edm mohol okam\u017eite poskytova\u0165 podporu. <\/p>\n\n\n\n

    \u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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    Carlotta B.<\/strong> \"\"\/Projektov\u00fd mana\u017e\u00e9r<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Jednoduch\u00e9 pou\u017e\u00edvanie. P\u00e1\u010di sa mi, \u017ee podpora mi r\u00fdchlo a jasne pomohla pochopi\u0165 zlo\u017eitej\u0161ie mechanizmy. Integr\u00e1cia prostredn\u00edctvom API s na\u0161ou aplik\u00e1ciou inhousing umo\u017enila aj automatiz\u00e1ciu, napr\u00edklad SMS pripomenutia. <\/p>\n\n\n\n

    \u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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    Daniel S.<\/strong> \"\"\/\u0160pecialista podpory z\u00e1kazn\u00edkov<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Je jednoduch\u00fd na pou\u017e\u00edvanie, m\u00e1 preh\u013eadn\u00e9 rozhranie a pon\u00faka ve\u013ea mo\u017enost\u00ed na pou\u017e\u00edvanie \u010d\u00edsel z mnoh\u00fdch \u010dast\u00ed sveta. Je to tie\u017e skvel\u00fd n\u00e1stroj, ktor\u00fd m\u00f4\u017eete pou\u017ei\u0165 na otvorenie \u00fa\u010dtov na platform\u00e1ch na zasielanie spr\u00e1v, ako s\u00fa WhatsApp a Telegram. <\/p>\n\n\n\n

    \u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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    Ivan M.<\/strong> \"\"\/\u0160pecialista na pr\u00edjmov\u00fd syst\u00e9m<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Informa\u010dn\u00fd panel a \u0161trukt\u00fara hl\u00e1sen\u00ed je bezchybn\u00e1, preto\u017ee podporuje aj hl\u00e1senia pod\u013ea kampan\u00ed. ID volaj\u00faceho m\u00f4\u017eeme priradi\u0165 k ISDR, \u010do u\u013eah\u010duje ich pou\u017eitie v\u017edy, ke\u010f je to potrebn\u00e9 v re\u00e1lnom \u010dase… <\/p>\n\n\n\n

    \u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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    Arun S<\/strong> \"\"\/Senior mana\u017e\u00e9r<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Pre n\u00e1s je hlavnou v\u00fdhodou pou\u017e\u00edvania slu\u017eby CloudTalk ukladanie kontaktov. Sme firma, na ktor\u00fa sa obracaj\u00fa tis\u00edce \u013eud\u00ed, tak\u017ee vidie\u0165, kto vol\u00e1, e\u0161te pred prijat\u00edm hovoru, je ve\u013ek\u00fdm pr\u00ednosom. M\u00e1 tie\u017e podrobn\u00fa analytiku na sledovanie. <\/p>\n\n\n\n

    \u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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    Joe P.<\/strong> \"\"\/Account Manager<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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    Ako nastavi\u0165 volanie v slu\u017ebe Freshdesk?<\/h2>\n\n\n\n
      \n
    1. Uistite sa, \u017ee m\u00e1te pl\u00e1n podpory Freshdesk a predplatn\u00e9 CloudTalk Essential s pr\u00edstupom spr\u00e1vcu.<\/li>\n\n\n\n
    2. Prihl\u00e1ste sa do svojho konta CloudTalk a prejdite do \u010dasti Nastavenia > Integr\u00e1cie.<\/li>\n\n\n\n
    3. V zozname integr\u00e1ci\u00ed vyberte polo\u017eku Freshdesk a kliknite na tla\u010didlo „Prida\u0165 integr\u00e1ciu“.<\/li>\n\n\n\n
    4. Zadajte svoj k\u013e\u00fa\u010d API Freshdesk a adresu URL dom\u00e9ny a potom kliknite na tla\u010didlo Odosla\u0165.<\/li>\n\n\n\n
    5. V aplik\u00e1cii Freshdesk prejdite do \u010dasti Nastavenia > Hlas > Nastavenia hovorov a vyberte CloudTalk ako predvolen\u00e9ho poskytovate\u013ea hovorov.<\/li>\n\n\n\n
    6. Otvorte ak\u00fdko\u013evek kontakt, tiket alebo profil z\u00e1kazn\u00edka v slu\u017ebe Freshdesk.<\/li>\n\n\n\n
    7. V pravom paneli vyh\u013eadajte miniaplik\u00e1ciu CloudTalk CTI.<\/li>\n\n\n\n
    8. Za\u010dnite telefonova\u0165 a posiela\u0165 SMS priamo z aplik\u00e1cie Freshdesk!<\/li>\n<\/ol>\n\n\n\n
      \n
      Kontakt na predaj<\/a><\/div>\n\n\n\n
      Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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      \"\"<\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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      V\u00fdhody integr\u00e1cie telef\u00f3nu Freshdesk<\/h2>\n\n\n\n
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      \"\"<\/figure>\n\n\n\n

      Automatizovan\u00e1 synchroniz\u00e1cia hovorov a l\u00edstkov<\/h3>\n\n\n\n

      Zabezpe\u010dte, aby bol ka\u017ed\u00fd hovor zdokumentovan\u00fd v slu\u017ebe Freshdesk bez manu\u00e1lnej n\u00e1mahy. CloudTalk automaticky zaznamen\u00e1va hovory, hlasov\u00e9 spr\u00e1vy a zme\u0161kan\u00e9 hovory ako tikety vr\u00e1tane \u00fadajov o volaj\u00facom, \u010dasov\u00fdch zna\u010diek a trvania hovoru, \u010d\u00edm zabezpe\u010duje bezprobl\u00e9mov\u00e9 sledovanie pre t\u00edmy z\u00e1kazn\u00edckej podpory. <\/p>\n<\/div>\n\n\n\n

      \n
      \"\"<\/figure>\n\n\n\n

      Kliknut\u00edm na hovor z\u00edskate r\u00fdchlej\u0161iu spolupr\u00e1cu so z\u00e1kazn\u00edkmi<\/h3>\n\n\n\n

      Zv\u00fd\u0161te efektivitu v\u010faka funkcii CloudTalk click-to-call priamo v slu\u017ebe Freshdesk. Agenti m\u00f4\u017eu iniciova\u0165 hovory jedin\u00fdm kliknut\u00edm, \u010d\u00edm sa skracuje \u010das odozvy a zefekt\u00edv\u0148uj\u00fa pracovn\u00e9 postupy podpory, pri\u010dom sa zachov\u00e1va z\u00e1znam ka\u017edej interakcie v jednej platforme. <\/p>\n<\/div>\n<\/div>\n\n\n\n

      <\/div>\n\n\n\n
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      \"\"<\/figure>\n\n\n\n

      Obojsmern\u00e1 synchroniz\u00e1cia kontaktov pre presnos\u0165 \u00fadajov<\/h3>\n\n\n\n

      Aktualizujte inform\u00e1cie o z\u00e1kazn\u00edkoch v slu\u017eb\u00e1ch Freshdesk a CloudTalk. Ak\u00e9ko\u013evek zmeny kontaktn\u00fdch \u00fadajov v oboch syst\u00e9moch sa automaticky synchronizuj\u00fa, \u010d\u00edm sa zabezpe\u010d\u00ed, \u017ee v\u00e1\u0161 t\u00edm podpory bude ma\u0165 v\u017edy k dispoz\u00edcii najnov\u0161ie inform\u00e1cie o z\u00e1kazn\u00edkoch na \u00fa\u010dely personalizovan\u00fdch slu\u017eieb. <\/p>\n<\/div>\n\n\n\n

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      \"\"<\/figure>\n\n\n\n

      Prisp\u00f4sobite\u013en\u00e9 smerovanie hovorov a pride\u013eovanie l\u00edstkov<\/h3>\n\n\n\n

      Optimalizujte pracovn\u00e9 postupy podpory priraden\u00edm zme\u0161kan\u00fdch hovorov konkr\u00e9tnym agentom alebo t\u00edmom v r\u00e1mci slu\u017eby Freshdesk. Definujte pravidl\u00e1 smerovania, aby ste zaistili, \u017ee sa hovory dostan\u00fa na spr\u00e1vne oddelenie, \u010d\u00edm sa zlep\u0161\u00ed \u010das rie\u0161enia a zlep\u0161\u00ed sa z\u00e1kazn\u00edcka sk\u00fasenos\u0165. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

      \n
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      Preh\u013ead integr\u00e1cie slu\u017eby Freshdesk a CloudTalk<\/h2>\n\n\n\n
      \n