{"id":232885,"date":"2024-08-07T10:38:01","date_gmt":"2024-08-07T08:38:01","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/nastroje-call-centra\/zabezpecenie-call-centra-najlepsie-postupy-a-tipy\/"},"modified":"2026-01-09T19:09:11","modified_gmt":"2026-01-09T17:09:11","slug":"zabezpecenie-call-centra-najlepsie-postupy-a-tipy","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/nastroje-call-centra\/zabezpecenie-call-centra-najlepsie-postupy-a-tipy\/","title":{"rendered":"Zabezpe\u010denie call centra: Najlep\u0161ie postupy a tipy"},"content":{"rendered":"\n
\n
\n
\n
\n

Zabezpe\u010denie<\/h1>\n\n\n\n

Call centr\u00e1 sprac\u00favaj\u00fa citliv\u00e9 inform\u00e1cie vr\u00e1tane osobn\u00fdch a finan\u010dn\u00fdch \u00fadajov z\u00e1kazn\u00edkov, \u010do z nich rob\u00ed atrakt\u00edvny cie\u013e pre kyberzlo\u010dincov. Preto je ochrana bezpe\u010dnosti call centier k\u013e\u00fa\u010dov\u00e1 pre ka\u017ed\u00fa firmu, ktor\u00e1 chce fungova\u0165 bezpe\u010dne a efekt\u00edvne. Pozrite si na\u0161u bielu knihu o bezpe\u010dnosti<\/a>.<\/p>\n\n\n\n

\n
Centrum d\u00f4very<\/a><\/div>\n\n\n\n
Napl\u00e1nujte si uk\u00e1\u017eku<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n\n\n\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
\n
\n

Ochrana od konca ku koncu<\/h2>\n\n\n\n

Bezpe\u010dnostn\u00e9 opatrenia spolo\u010dnosti CloudTalk zah\u0155\u0148aj\u00fa \u0161ifrovanie hovorov od konca do konca, bezpe\u010dn\u00e9 nahr\u00e1vanie hovorov a s\u00falad s priemyseln\u00fdmi predpismi, ako s\u00fa STIR\/SHAKEN a MAN.<\/p>\n\n\n\n

\n
\n
\n
\"\"<\/figure>\n\n\n\n
Koncov\u00e9 \u0161ifrovanie<\/h5>\n\n\n\n

Zabezpe\u010duje, \u017ee hovory VoIP a textov\u00e9 spr\u00e1vy v cloude s\u00fa zabezpe\u010den\u00e9 od za\u010diatku a\u017e do konca, tak\u017ee k nim m\u00e1 pr\u00edstup len ur\u010den\u00fd pr\u00edjemca.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

\n
\n
\"\"<\/figure>\n\n\n\n
Zabezpe\u010den\u00e9 nahr\u00e1vanie hovorov<\/h5>\n\n\n\n

Umo\u017e\u0148uje podnikom nahr\u00e1va\u0165 a uklada\u0165 hovory sp\u00f4sobom, ktor\u00fd je v s\u00falade s predpismi o ochrane osobn\u00fdch \u00fadajov.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

\n
\n
\"\"<\/figure>\n\n\n\n
24\/7 Bezpe\u010dnostn\u00fd t\u00edm<\/h5>\n\n\n\n

Bezpe\u010dn\u00e9 postupy prihlasovania, viacfaktorov\u00e9 overovanie a pravideln\u00e9 aktualiz\u00e1cie a opravy softv\u00e9ru na zabezpe\u010denie maxim\u00e1lnej ochrany pred potenci\u00e1lnymi kybernetick\u00fdmi hrozbami.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

\n
\n
\n
\n
\n

Bezpe\u010dnos\u0165 a certifik\u00e1cie<\/h3>\n\n\n\n

Sme v s\u00falade so \u0161tandardmi SOC 2 typ 2 a ISO\/IEC 27001, \u010d\u00edm sp\u013a\u0148ame pr\u00edsne medzin\u00e1rodn\u00e9 normy na ochranu informa\u010dn\u00fdch akt\u00edv. Okrem toho sme plne v s\u00falade s k\u013e\u00fa\u010dov\u00fdmi predpismi o ochrane osobn\u00fdch \u00fadajov vr\u00e1tane v\u0161eobecn\u00e9ho nariadenia o ochrane \u00fadajov (GDPR) v Eur\u00f3pe a kalifornsk\u00e9ho z\u00e1kona o ochrane s\u00fakromia spotrebite\u013eov (CCPA) a z\u00e1kona o prenosnosti a zodpovednosti zdravotn\u00e9ho poistenia (HIPAA) v Spojen\u00fdch \u0161t\u00e1toch. Sme tie\u017e v s\u00falade s PCI-DSS a z\u00fa\u010dast\u0148ujeme sa na programe E\u00da-USA pre ochranu osobn\u00fdch \u00fadajov. Tieto regula\u010dn\u00e9 r\u00e1mce s\u00fa neoddelite\u013enou s\u00fa\u010das\u0165ou na\u0161ich \u010dinnost\u00ed a zabezpe\u010duj\u00fa, \u017ee s osobn\u00fdmi \u00fadajmi zaobch\u00e1dzame s maxim\u00e1lnou starostlivos\u0165ou, transparentnos\u0165ou a zodpovednos\u0165ou. Viac inform\u00e1ci\u00ed n\u00e1jdete na na\u0161ej str\u00e1nke o ochrane osobn\u00fdch \u00fadajov<\/a>. <\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n
\n
\n
\n
\n
\"\"<\/figure>\n<\/div>\n\n\n\n
\n

Zabezpe\u010denie aplik\u00e1cie CloudTalk<\/h3>\n\n\n\n

CloudTalk pou\u017e\u00edva kombin\u00e1ciu r\u00f4znych bezpe\u010dnostn\u00fdch tokenov. Komunik\u00e1cia prostredn\u00edctvom n\u00e1\u0161ho webov\u00e9ho rozhrania je plne \u0161ifrovan\u00e1 pomocou najnov\u0161ej verzie TLS podporuj\u00facej Forward Secrecy.<\/p>\n\n\n\n