{"id":232883,"date":"2024-08-07T10:36:27","date_gmt":"2024-08-07T08:36:27","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/integrovany-softver-pre-call-centra\/integracia-call-centra-pomoci-scout\/"},"modified":"2025-04-15T12:08:46","modified_gmt":"2025-04-15T10:08:46","slug":"integracia-call-centra-pomoci-scout","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/integrovany-softver-pre-call-centra\/integracia-call-centra-pomoci-scout\/","title":{"rendered":"Integr\u00e1cia telef\u00f3nneho syst\u00e9mu HelpScout"},"content":{"rendered":"\n
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Integr\u00e1cia telef\u00f3nneho syst\u00e9mu HelpScout<\/p>\n<\/div><\/div>\n\n\n\n

Call centrum pre HelpScout<\/h1>\n\n\n\n

Spojte silu svojho centra pomoci a v\u00fdkonn\u00e9 funkcie volania s integr\u00e1ciou HelpScout VoIP od spolo\u010dnosti CloudTalk. Uskuto\u010d\u0148ujte a prij\u00edmajte hovory, posielajte spr\u00e1vy SMS a u\u0161etrite \u010das pri manu\u00e1lnych \u00faloh\u00e1ch v\u010faka obojsmernej synchroniz\u00e1cii. <\/p>\n<\/div><\/div>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Vyroben\u00e9<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kateg\u00f3ria<\/p>\n\n\n\n

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Helpdesk<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017eite na<\/p>\n\n\n\n

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Z\u00e1kazn\u00edcka podpora<\/p>\n\n\n\n

Zaznamen\u00e1vanie hovorov<\/p>\n\n\n\n

Automatiz\u00e1cia pracovn\u00fdch postupov<\/p>\n\n\n\n

Spr\u00e1va vstupeniek<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017e\u00edvatelia<\/p>\n\n\n\n

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Podporn\u00ed agenti<\/p>\n\n\n\n

T\u00edmy z\u00e1kazn\u00edckych sk\u00fasenost\u00ed<\/p>\n\n\n\n

Nadriaden\u00ed<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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D\u00f4veryhodn\u00e9 pre tis\u00edce \u013eud\u00ed<\/p>\n\n\n\n

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1,480 Recenzie na G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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1200<\/code><\/p>\n\n\n\n

Spolo\u010dnosti na celom svete<\/p>\n<\/div>\n\n\n\n

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82<\/code>%<\/p>\n\n\n\n

Zv\u00fd\u0161enie po\u010dtu hovorov<\/p>\n<\/div>\n\n\n\n

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23<\/code>%<\/p>\n\n\n\n

Menej zme\u0161kan\u00fdch hovorov<\/p>\n<\/div>\n\n\n\n

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1326<\/code>\u20ac<\/p>\n\n\n\n

U\u0161etri\u0165 za rok<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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V\u00fdhody integr\u00e1cie telef\u00f3nu HelpScout<\/h2>\n\n\n\n
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Bezprobl\u00e9mov\u00e9 vyd\u00e1vanie vstupeniek a synchroniz\u00e1cia hovorov<\/strong><\/strong><\/h3>\n\n\n\n

Automaticky zaznamen\u00e1vajte v\u0161etky prich\u00e1dzaj\u00face a odch\u00e1dzaj\u00face hovory do l\u00edstkov HelpScout vr\u00e1tane podrobnost\u00ed o hovore a \u010dasov\u00fdch zna\u010diek. Udr\u017eujte interakcie so z\u00e1kazn\u00edkmi aktu\u00e1lne bez manu\u00e1lneho zad\u00e1vania, \u010d\u00edm zabezpe\u010d\u00edte, \u017ee t\u00edmy podpory bud\u00fa ma\u0165 \u00fapln\u00fd preh\u013ead o hist\u00f3rii komunik\u00e1cie. <\/p>\n<\/div>\n\n\n\n

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Kliknut\u00edm na hovor z\u00edskate r\u00fdchlej\u0161ie odpovede<\/strong><\/strong><\/h3>\n\n\n\n

Zv\u00fd\u0161te efektivitu pomocou funkcie kliknutia na hovor priamo v syst\u00e9me HelpScout. Iniciujte hovory jedin\u00fdm kliknut\u00edm zo z\u00e1kazn\u00edckych l\u00edstkov, \u010d\u00edm sa eliminuje potreba prep\u00edna\u0165 medzi platformami a agenti m\u00f4\u017eu r\u00fdchlej\u0161ie rie\u0161i\u0165 probl\u00e9my. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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Automatizovan\u00e9 pozn\u00e1mky a zna\u010dky hovorov<\/strong><\/strong><\/h3>\n\n\n\n

U\u0161etrite \u010das v\u010faka automatick\u00fdm pozn\u00e1mkam a zna\u010dk\u00e1m hovorov synchronizovan\u00fdm medzi slu\u017ebami CloudTalk a HelpScout. Pripojte k hovorom zhrnutia, nahr\u00e1vky a d\u00f4le\u017eit\u00e9 detaily, ktor\u00e9 agentom umo\u017enia poskytova\u0165 personalizovan\u00fa podporu s \u00fapln\u00fdm kontextom. <\/p>\n<\/div>\n\n\n\n

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Vylep\u0161en\u00e9 sk\u00fasenosti s anal\u00fdzou<\/strong><\/strong><\/h3>\n\n\n\n

Z\u00edskajte pr\u00edstup k analytick\u00fdm \u00fadajom v re\u00e1lnom \u010dase o v\u00fdkone hovorov, \u010dinnosti agentov a interakci\u00e1ch so z\u00e1kazn\u00edkmi. Identifikujte trendy, optimalizujte pracovn\u00e9 postupy a zlep\u0161ujte efektivitu podpory pomocou poznatkov zalo\u017een\u00fdch na \u00fadajoch priamo v aplik\u00e1cii HelpScout. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Pre\u010do integrova\u0165 HelpScout s CloudTalk?<\/h3>\n\n\n\n

Integrujte CloudTalk so slu\u017ebou HelpScout a zefekt\u00edvnite z\u00e1kazn\u00edcku podporu spracovan\u00edm hovorov, SMS a z\u00e1kazn\u00edckych ot\u00e1zok na jednom mieste. Automaticky zaznamen\u00e1vajte hovory, z\u00edskavajte pr\u00edstup k \u00fadajom o z\u00e1kazn\u00edkoch v re\u00e1lnom \u010dase a zlep\u0161ujte efektivitu reakci\u00ed pomocou obojsmernej synchroniz\u00e1cie. Zv\u00fd\u0161te produktivitu agentov v\u010faka bezprobl\u00e9mov\u00e9mu smerovaniu hovorov, sledovaniu hlasovej po\u0161ty a funkcii kliknutia na hovor priamo v aplik\u00e1cii HelpScout. Sledujte k\u013e\u00fa\u010dov\u00e9 ukazovatele v\u00fdkonnosti a zabezpe\u010dte, aby bol ka\u017ed\u00fd rozhovor zaznamenan\u00fd pre lep\u0161\u00ed preh\u013ead o z\u00e1kazn\u00edkoch. \u010co je HelpScout?<\/strong>HelpScout je platforma helpdesku ur\u010den\u00e1 pre t\u00edmy z\u00e1kazn\u00edckej podpory. Poskytuje zdie\u013ean\u00e9 schr\u00e1nky, \u017eiv\u00fd chat, automatiz\u00e1ciu a n\u00e1stroje na vytv\u00e1ranie spr\u00e1v, ktor\u00e9 pom\u00e1haj\u00fa podnikom efekt\u00edvne spravova\u0165 po\u017eiadavky a poskytova\u0165 v\u00fdnimo\u010dn\u00e9 slu\u017eby z\u00e1kazn\u00edkom. <\/p>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Ak\u00e9 \u00fadaje zdie\u013ea CloudTalk a HelpScout?<\/h2>\n\n\n\n
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HelpScout<\/p>\n<\/div>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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HelpScout dost\u00e1va<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u00dadaje o hovoroch: Obsahuje \u010dasov\u00e9 zna\u010dky, trvanie hovoru a v\u00fdsledky hovorov pre hist\u00f3riu z\u00e1kazn\u00edkov.<\/p>\n<\/div>\n\n\n\n

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\u00dadaje o hovoroch<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Hlasov\u00e1 po\u0161ta a nahr\u00e1vky: Automaticky prip\u00e1jajte nahr\u00e1vky hovorov a hlasov\u00fa po\u0161tu k l\u00edstkom.<\/p>\n<\/div>\n\n\n\n

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Hlasov\u00e1 po\u0161ta a nahr\u00e1vky<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Procesy CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Akcie pracovn\u00e9ho toku:Automatizujte zaznamen\u00e1vanie hovorov, iniciovanie hovorov a odosielanie spr\u00e1v SMS.<\/p>\n<\/div>\n\n\n\n

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Akcie pracovn\u00e9ho postupu<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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V\u00fdmena HelpScout & CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Sp\u00e1rovanie pou\u017e\u00edvate\u013eov: sp\u00e1ja pou\u017e\u00edvate\u013eov slu\u017eby Help Scout s agentmi CloudTalk pre bezprobl\u00e9mov\u00e9 pracovn\u00e9 postupy.<\/p>\n<\/div>\n\n\n\n

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Zhodnos\u0165 pou\u017e\u00edvate\u013eov<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Automatick\u00e9 ozna\u010dovanie:Pride\u013euje zna\u010dky a priority hovorov na z\u00e1klade vopred definovan\u00fdch pravidiel.<\/p>\n<\/div>\n\n\n\n

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Automatizovan\u00e9 ozna\u010dovanie<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Ako integrova\u0165 HelpScout so slu\u017ebou CloudTalk?<\/h2>\n\n\n\n
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  1. Uistite sa, \u017ee m\u00e1te pr\u00edstup spr\u00e1vcu<\/strong> v aplik\u00e1cii Help Scout aj CloudTalk.<\/li>\n\n\n\n
  2. Prihl\u00e1ste sa do slu\u017eby CloudTalk<\/strong> a prejdite do \u010dasti Nastavenia > Integr\u00e1cie<\/strong>.<\/li>\n\n\n\n
  3. Zo<\/strong> zoznamu vyberte polo\u017eku Help Scout<\/strong> a kliknite na tla\u010didlo „Prida\u0165 integr\u00e1ciu“<\/strong>.<\/li>\n\n\n\n
  4. Autorizujte slu\u017ebu Help Scout<\/strong> prihl\u00e1sen\u00edm sa a udelen\u00edm opr\u00e1vnenia na pr\u00edstup k \u00fadajom slu\u017ebe CloudTalk.<\/li>\n\n\n\n
  5. Nakonfigurujte nastavenia hovorov<\/strong> v slu\u017ebe Help Scout, aby ste umo\u017enili zaznamen\u00e1vanie hovorov a vytv\u00e1ranie l\u00edstkov.<\/li>\n\n\n\n
  6. Prira\u010fte telef\u00f3nne \u010d\u00edsla<\/strong> agentom v r\u00e1mci CloudTalk na bezprobl\u00e9mov\u00e9 smerovanie hovorov.<\/li>\n\n\n\n
  7. Povo\u013ete funkciu Click-to-Call<\/strong> na uskuto\u010d\u0148ovanie odch\u00e1dzaj\u00facich hovorov priamo z l\u00edstkov slu\u017eby Help Scout.<\/li>\n\n\n\n
  8. Za\u010dnite uskuto\u010d\u0148ova\u0165 a prij\u00edma\u0165 hovory<\/strong> a z\u00e1rove\u0148 automaticky synchronizujte interakcie so z\u00e1kazn\u00edkmi.<\/li>\n<\/ol>\n\n\n\n
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    Kontakt na predaj<\/a><\/div>\n\n\n\n
    Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    Zistite, pre\u010do n\u00e1s na\u0161i z\u00e1kazn\u00edci miluj\u00fa<\/h2>\n\n\n\n
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    Zistite, ako spolo\u010dnos\u0165 Swille zn\u00ed\u017eila po\u010det l\u00edstkov na podporu o 50 %<\/strong><\/h5>\n\n\n\n
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    Pre\u010d\u00edtajte si pr\u00edbeh<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    CloudTalk umo\u017enil n\u00e1\u0161mu t\u00edmu CRM prejs\u0165 od hasenia technick\u00fdch probl\u00e9mov k strategick\u00fdm zlep\u0161eniam. Teraz sa hl\u00e1senia t\u00fdkaj\u00fa konfigur\u00e1ci\u00ed, nie preru\u0161en\u00fdch hovorov alebo probl\u00e9mov s pripojen\u00edm. <\/p>\n\n\n\n

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    Mariana R.<\/p>\n\n\n\n

    Produktov\u00fd mana\u017e\u00e9r<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Pre\u010d\u00edtajte si, ako spolo\u010dnos\u0165 Dentakay zv\u00fd\u0161ila objem hovorov 2,5\u00d7<\/strong><\/h5>\n\n\n\n
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    Pre\u010d\u00edtajte si pr\u00edbeh<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    V\u00fdkonn\u00fd dialer zmenil pravidl\u00e1 hry pri riaden\u00ed objemu na\u0161ich hovorov. Odkedy sme t\u00fato funkciu zaviedli, pribli\u017ene 90 % na\u0161ich agentov ju pou\u017e\u00edva na automatiz\u00e1ciu vyt\u00e1\u010dania, \u010d\u00edm \u0161etr\u00ed \u010das. Power dialer u\u013eah\u010duje obsluhu nov\u00fdch aj star\u00fdch potenci\u00e1lnych z\u00e1kazn\u00edkov. Bol k\u013e\u00fa\u010dov\u00fd pre n\u00e1\u0161 rast – objem na\u0161ich hovorov zaznamenal 2,5-n\u00e1sobn\u00fd n\u00e1rast len za 8 mesiacov. <\/p>\n\n\n\n

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    Ahmed A.<\/p>\n\n\n\n

    \u0160pecialista na spr\u00e1vu \u00fadajov a pod\u00e1vanie spr\u00e1v<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Pre\u010d\u00edtajte si, ako spolo\u010dnos\u0165 Capitalo zv\u00fd\u0161ila efektivitu o 83,3 % pomocou AI<\/strong><\/h5>\n\n\n\n
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    Pre\u010d\u00edtajte si pr\u00edbeh<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    Inteligencia konverz\u00e1cie s umelou inteligenciou CloudTalk v\u00fdrazne zv\u00fd\u0161ila na\u0161u efektivitu. Skr\u00e1tili sme \u010das potrebn\u00fd na anal\u00fdzu kvality hovorov z 2 hod\u00edn na 20 min\u00fat denne a zn\u00ed\u017eili sme po\u010det nespr\u00e1vne zameran\u00fdch potenci\u00e1lnych z\u00e1kazn\u00edkov o 24 %, \u010do n\u00e1m umo\u017enilo s\u00fastredi\u0165 sa na strategick\u00fd rast pri zachovan\u00ed konzistentnosti na v\u0161etk\u00fdch trhoch. <\/p>\n\n\n\n

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    S\u00e1ra Kon\u00ed\u010dkov\u00e1<\/p>\n\n\n\n

    Mana\u017e\u00e9r pre predajn\u00e9 oper\u00e1cie<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n