{"id":232879,"date":"2024-08-07T10:35:05","date_gmt":"2024-08-07T08:35:05","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/integrovany-softver-pre-call-centra\/integracia-systemu-freshworks-crm-s-nasim-systemom-inteligentnych-telefonov\/"},"modified":"2025-04-15T11:48:44","modified_gmt":"2025-04-15T09:48:44","slug":"integracia-systemu-freshworks-crm-s-nasim-systemom-inteligentnych-telefonov","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/integrovany-softver-pre-call-centra\/integracia-systemu-freshworks-crm-s-nasim-systemom-inteligentnych-telefonov\/","title":{"rendered":"Integr\u00e1cia telef\u00f3nneho syst\u00e9mu Freshsales"},"content":{"rendered":"\n
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Integr\u00e1cia telef\u00f3nneho syst\u00e9mu Freshsales<\/p>\n<\/div><\/div>\n\n\n\n

Call centrum pre Freshsales<\/h1>\n\n\n\n

Spojte silu svojho CRM a v\u00fdkonn\u00e9 funkcie volania s integr\u00e1ciou Freshsales VoIP od spolo\u010dnosti CloudTalk. Uskuto\u010d\u0148ujte a prij\u00edmajte hovory, posielajte SMS spr\u00e1vy a u\u0161etrite \u010das pri manu\u00e1lnych \u00faloh\u00e1ch v\u010faka obojsmernej synchroniz\u00e1cii. <\/p>\n<\/div><\/div>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Vyroben\u00e9<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kateg\u00f3ria<\/p>\n\n\n\n

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CRM<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017eite na<\/p>\n\n\n\n

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Riadenie predaja<\/p>\n\n\n\n

Sledovanie vedenia<\/p>\n\n\n\n

Automatiz\u00e1cia hovorov<\/p>\n\n\n\n

Synchroniz\u00e1cia pracovn\u00fdch postupov<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017e\u00edvatelia<\/p>\n\n\n\n

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Obchodn\u00ed z\u00e1stupcovia<\/p>\n\n\n\n

Podporn\u00e9 t\u00edmy<\/p>\n\n\n\n

Nadriaden\u00ed<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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D\u00f4veryhodn\u00e9 pre tis\u00edce \u013eud\u00ed<\/p>\n\n\n\n

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1,480 Recenzie na G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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1200<\/code><\/p>\n\n\n\n

Spolo\u010dnosti na celom svete<\/p>\n<\/div>\n\n\n\n

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82<\/code>%<\/p>\n\n\n\n

Zv\u00fd\u0161enie po\u010dtu hovorov<\/p>\n<\/div>\n\n\n\n

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23<\/code>%<\/p>\n\n\n\n

Menej zme\u0161kan\u00fdch hovorov<\/p>\n<\/div>\n\n\n\n

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1326<\/code>\u20ac<\/p>\n\n\n\n

U\u0161etri\u0165 za rok<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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V\u00fdhody integr\u00e1cie telef\u00f3nu Freshsales<\/h2>\n\n\n\n
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Zv\u00fd\u0161enie efektivity predaja<\/strong><\/strong><\/h3>\n\n\n\n

Zefekt\u00edvnite predajn\u00e9 \u00fasilie integr\u00e1ciou slu\u017eby CloudTalk so slu\u017ebou Freshsales. Automaticky zaznamen\u00e1vajte hovory, sledujte interakcie a ur\u010dujte priority potenci\u00e1lnych z\u00e1kazn\u00edkov pomocou sk\u00f3rovania na b\u00e1ze umelej inteligencie. Zamerajte svoj predajn\u00fd t\u00edm na uzatv\u00e1ranie obchodov namiesto manu\u00e1lnej spr\u00e1vy \u00fadajov. <\/p>\n<\/div>\n\n\n\n

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Inteligentn\u00e9 smerovanie a automatiz\u00e1cia hovorov<\/strong><\/strong><\/h3>\n\n\n\n

Zlep\u0161ite interakcie so z\u00e1kazn\u00edkmi pomocou inteligentn\u00e9ho smerovania hovorov a automatiz\u00e1cie. Prira\u010fte prich\u00e1dzaj\u00face hovory na z\u00e1klade priority ved\u00facich, spustite n\u00e1sledn\u00e9 akcie a synchronizujte interakcie so z\u00e1kazn\u00edkmi so slu\u017ebou Freshsales. V\u010faka automatizovan\u00fdm pracovn\u00fdm postupom nikdy nezme\u0161k\u00e1te \u017eiadnu dohodu. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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Bezprobl\u00e9mov\u00e1 spolupr\u00e1ca viacer\u00fdch t\u00edmov<\/strong><\/strong><\/h3>\n\n\n\n

Umo\u017enite t\u00edmom predaja, podpory a marketingu bez probl\u00e9mov spolupracova\u0165. Synchronizujte hist\u00f3riu hovorov, pozn\u00e1mky z\u00e1kazn\u00edkov a aktualiz\u00e1cie transakci\u00ed v aplik\u00e1ci\u00e1ch Freshsales, Freshmarketer a Freshservice. Zabezpe\u010dte \u00fapln\u00fd preh\u013ead v ka\u017edej f\u00e1ze cesty z\u00e1kazn\u00edka. <\/p>\n<\/div>\n\n\n\n

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Pokro\u010dil\u00e9 poznatky a spr\u00e1vy<\/strong><\/strong><\/h3>\n\n\n\n

Z\u00edskajte analytick\u00e9 \u00fadaje v re\u00e1lnom \u010dase o v\u00fdkone hovorov, konverzi\u00e1ch predaja a interakci\u00e1ch so z\u00e1kazn\u00edkmi. Pomocou podrobn\u00e9ho sledovania hovorov CloudTalk v kombin\u00e1cii s preh\u013eadmi Freshsales m\u00f4\u017eete prij\u00edma\u0165 rozhodnutia zalo\u017een\u00e9 na \u00fadajoch a optimalizova\u0165 predajn\u00e9 strat\u00e9gie. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Pre\u010do integrova\u0165 CloudTalk s Freshsales?<\/h3>\n\n\n\n

Nastavte integr\u00e1ciu call centra Freshsales za nieko\u013eko min\u00fat a vylep\u0161ite pracovn\u00e9 postupy predaja pomocou integrovan\u00fdch n\u00e1strojov na volanie, SMS a automatiz\u00e1ciu<\/strong>. Udr\u017eujte synchronizovan\u00e9 \u00fadaje o z\u00e1kazn\u00edkoch, okam\u017eite zaznamen\u00e1vajte podrobnosti o hovoroch a sledujte rozhovory bez toho, aby ste museli opusti\u0165 syst\u00e9m CRM. Automaticky zaznamen\u00e1vajte v\u00fdsledky hovorov, ukladajte z\u00e1znamy, prira\u010fujte n\u00e1sledn\u00e9 kroky a analyzujte v\u00fdkonnos\u0165 predaja<\/strong> s cie\u013eom zv\u00fd\u0161i\u0165 efektivitu. S aplik\u00e1ciami CloudTalk a Freshsales m\u00f4\u017eu predajn\u00e9 t\u00edmy uprednost\u0148ova\u0165 potenci\u00e1lnych z\u00e1kazn\u00edkov a r\u00fdchlej\u0161ie uzatv\u00e1ra\u0165 obchody<\/strong>. \u010co je Freshsales?<\/strong>Freshsales je predajn\u00fd CRM navrhnut\u00fd tak, aby pom\u00e1hal t\u00edmom sledova\u0165 potenci\u00e1lnych z\u00e1kazn\u00edkov, spravova\u0165 obchody a optimalizova\u0165 predajn\u00e9 procesy.<\/p>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Ak\u00e9 \u00fadaje zdie\u013ea CloudTalk a Freshsales?<\/h2>\n\n\n\n
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Freshsales<\/p>\n<\/div>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Spolo\u010dnos\u0165 Freshsales dost\u00e1va<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u00dadaje o hovoroch: Zme\u0161kan\u00e9 hovory, trvanie hovorov a v\u00fdsledky hovorov s\u00fa ulo\u017een\u00e9 v syst\u00e9me Freshsales.<\/p>\n<\/div>\n\n\n\n

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\u00dadaje o hovoroch<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u00daloha a n\u00e1sledn\u00e9 opatrenia: Na z\u00e1klade v\u00fdsledkov hovorov vytvor\u00ed vo Freshsales n\u00e1sledn\u00e9 \u00falohy.<\/p>\n<\/div>\n\n\n\n

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\u00dalohy a n\u00e1sledn\u00e9 opatrenia<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Procesy CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Akcie pracovn\u00e9ho toku:Automatizujte zaznamen\u00e1vanie hovorov, iniciovanie hovorov a odosielanie spr\u00e1v SMS.<\/p>\n<\/div>\n\n\n\n

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Akcie pracovn\u00e9ho postupu<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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V\u00fdmena Freshsales & CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Sp\u00e1rovanie pou\u017e\u00edvate\u013eov: Sp\u00e1ja pou\u017e\u00edvate\u013eov slu\u017eby Freshsales s agentmi CloudTalk na bezprobl\u00e9mov\u00e9 smerovanie hovorov.<\/p>\n<\/div>\n\n\n\n

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Zhodnos\u0165 pou\u017e\u00edvate\u013eov<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Aktualiz\u00e1cie potrubia: Automaticky aktualizuje stav potenci\u00e1lnych z\u00e1kazn\u00edkov a priebeh potrubia po hovoroch.<\/p>\n<\/div>\n\n\n\n

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Aktualiz\u00e1cie potrubia<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Ako integrova\u0165 slu\u017ebu Freshsales so slu\u017ebou CloudTalk?<\/h2>\n\n\n\n
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  1. Uistite sa, \u017ee m\u00e1te pl\u00e1n CloudTalk Essential<\/strong> a pr\u00edstup spr\u00e1vcu pre<\/strong> oba n\u00e1stroje.<\/li>\n\n\n\n
  2. Prihl\u00e1ste sa do svojho konta CloudTalk<\/strong> a prejdite do \u010dasti Nastavenia > Integr\u00e1cie<\/strong>.<\/li>\n\n\n\n
  3. V zozname integr\u00e1ci\u00ed vyberte polo\u017eku Freshsales<\/strong> a kliknite na tla\u010didlo „Prida\u0165 integr\u00e1ciu“<\/strong>.<\/li>\n\n\n\n
  4. Po v\u00fdzve sa prihl\u00e1ste do svojho konta Freshsales<\/strong> a autorizujte pr\u00edstup k \u00fadajom.<\/li>\n\n\n\n
  5. Nakonfigurujte nastavenia pracovn\u00fdch postupov, protokolovania hovorov a pravidiel synchroniz\u00e1cie<\/strong>.<\/li>\n\n\n\n
  6. Mapujte vlastn\u00e9 polia<\/strong> pod\u013ea konvenci\u00ed n\u00e1zvov Freshsales a CloudTalk.<\/li>\n<\/ol>\n\n\n\n
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    Kontakt na predaj<\/a><\/div>\n\n\n\n
    Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    Zistite, pre\u010do n\u00e1s na\u0161i z\u00e1kazn\u00edci miluj\u00fa<\/h2>\n\n\n\n
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    Zistite, ako spolo\u010dnos\u0165 Swille zn\u00ed\u017eila po\u010det l\u00edstkov na podporu o 50 %<\/strong><\/h5>\n\n\n\n
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    Pre\u010d\u00edtajte si pr\u00edbeh<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    CloudTalk umo\u017enil n\u00e1\u0161mu t\u00edmu CRM prejs\u0165 od hasenia technick\u00fdch probl\u00e9mov k strategick\u00fdm zlep\u0161eniam. Teraz sa hl\u00e1senia t\u00fdkaj\u00fa konfigur\u00e1ci\u00ed, nie preru\u0161en\u00fdch hovorov alebo probl\u00e9mov s pripojen\u00edm. <\/p>\n\n\n\n

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    Mariana R.<\/p>\n\n\n\n

    Produktov\u00fd mana\u017e\u00e9r<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Pre\u010d\u00edtajte si, ako spolo\u010dnos\u0165 Dentakay zv\u00fd\u0161ila objem hovorov 2,5\u00d7<\/strong><\/h5>\n\n\n\n
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    Pre\u010d\u00edtajte si pr\u00edbeh<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    V\u00fdkonn\u00fd dialer zmenil pravidl\u00e1 hry pri riaden\u00ed objemu na\u0161ich hovorov. Odkedy sme t\u00fato funkciu zaviedli, pribli\u017ene 90 % na\u0161ich agentov ju pou\u017e\u00edva na automatiz\u00e1ciu vyt\u00e1\u010dania, \u010d\u00edm \u0161etr\u00ed \u010das. Power dialer u\u013eah\u010duje obsluhu nov\u00fdch aj star\u00fdch potenci\u00e1lnych z\u00e1kazn\u00edkov. Bol k\u013e\u00fa\u010dov\u00fd pre n\u00e1\u0161 rast – objem na\u0161ich hovorov zaznamenal 2,5-n\u00e1sobn\u00fd n\u00e1rast len za 8 mesiacov. <\/p>\n\n\n\n

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    <\/div><\/div>\n\n\n\n
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    Ahmed A.<\/p>\n\n\n\n

    \u0160pecialista na spr\u00e1vu \u00fadajov a pod\u00e1vanie spr\u00e1v<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Pre\u010d\u00edtajte si, ako spolo\u010dnos\u0165 Capitalo zv\u00fd\u0161ila efektivitu o 83,3 % pomocou AI<\/strong><\/h5>\n\n\n\n
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    Pre\u010d\u00edtajte si pr\u00edbeh<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    Inteligencia konverz\u00e1cie s umelou inteligenciou CloudTalk v\u00fdrazne zv\u00fd\u0161ila na\u0161u efektivitu. Skr\u00e1tili sme \u010das potrebn\u00fd na anal\u00fdzu kvality hovorov z 2 hod\u00edn na 20 min\u00fat denne a zn\u00ed\u017eili sme po\u010det nespr\u00e1vne zameran\u00fdch potenci\u00e1lnych z\u00e1kazn\u00edkov o 24 %, \u010do n\u00e1m umo\u017enilo s\u00fastredi\u0165 sa na strategick\u00fd rast pri zachovan\u00ed konzistentnosti na v\u0161etk\u00fdch trhoch. <\/p>\n\n\n\n

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    S\u00e1ra Kon\u00ed\u010dkov\u00e1<\/p>\n\n\n\n

    Mana\u017e\u00e9r pre predajn\u00e9 oper\u00e1cie<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n