{"id":232878,"date":"2024-08-07T10:34:56","date_gmt":"2024-08-07T08:34:56","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/integrovany-softver-pre-call-centra\/integracia-sluzby-playvox-pre-call-centrum\/"},"modified":"2025-04-15T10:42:51","modified_gmt":"2025-04-15T08:42:51","slug":"integracia-sluzby-playvox-pre-call-centrum","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/integrovany-softver-pre-call-centra\/integracia-sluzby-playvox-pre-call-centrum\/","title":{"rendered":"Integr\u00e1cia telef\u00f3nneho syst\u00e9mu Playvox"},"content":{"rendered":"\n
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Integr\u00e1cia telef\u00f3nneho syst\u00e9mu Playvox<\/p>\n<\/div><\/div>\n\n\n\n

Call centrumpre Playvox<\/h1>\n\n\n\n

Spojte silu svojho softv\u00e9ru kontaktn\u00e9ho centra a v\u00fdkonn\u00e9 funkcie volania s integr\u00e1ciou Playvox VoIP od spolo\u010dnosti CloudTalk. Uskuto\u010d\u0148ujte a prij\u00edmajte hovory, posielajte SMS spr\u00e1vy a u\u0161etrite \u010das pri manu\u00e1lnych \u00faloh\u00e1ch v\u010faka obojsmernej synchroniz\u00e1cii. <\/p>\n<\/div><\/div>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Vyroben\u00e9<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kateg\u00f3ria<\/p>\n\n\n\n

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Ostatn\u00e9<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017eite na<\/p>\n\n\n\n

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Sledovanie v\u00fdkonu agenta<\/p>\n\n\n\n

Optimaliz\u00e1cia pracovnej sily<\/p>\n\n\n\n

Anal\u00fdza hovorov a pracovn\u00fdch postupov<\/p>\n\n\n\n

Monitorovanie v re\u00e1lnom \u010dase<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017e\u00edvatelia<\/p>\n\n\n\n

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Nadriaden\u00ed<\/p>\n\n\n\n

Mana\u017e\u00e9ri pracovnej sily<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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D\u00f4veryhodn\u00e9 pre tis\u00edce \u013eud\u00ed<\/p>\n\n\n\n

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1,480 Recenzie na G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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4,000<\/code>+<\/p>\n\n\n\n

Spokojn\u00ed z\u00e1kazn\u00edci<\/p>\n<\/div>\n\n\n\n

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160<\/code>+<\/p>\n\n\n\n

medzin\u00e1rodn\u00e9 \u010d\u00edsla<\/p>\n<\/div>\n\n\n\n

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300<\/code>%<\/p>\n\n\n\n

Viac hovorov za de\u0148<\/p>\n<\/div>\n\n\n\n

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50<\/code>%<\/p>\n\n\n\n

Krat\u0161ie \u010dakacie doby<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Pre\u010do integrova\u0165 slu\u017ebu Playvox so slu\u017ebou CloudTalk?<\/strong><\/h2>\n\n\n\n

Nastavte integr\u00e1ciu call centra Playvox len nieko\u013ek\u00fdmi kliknutiami a zefekt\u00edvnite svoju z\u00e1kazn\u00edcku podporu a predajn\u00e9 oper\u00e1cie pomocou bezprobl\u00e9mov\u00e9ho volania, SMS a synchroniz\u00e1cie \u00fadajov v re\u00e1lnom \u010dase.<\/p>\n\n\n\n

CloudTalk vylep\u0161uje Playvox automatiz\u00e1ciou pracovn\u00fdch postupov, zn\u00ed\u017een\u00edm po\u010dtu manu\u00e1lnych \u00faloh a zv\u00fd\u0161en\u00edm produktivity agentov v\u010faka pokro\u010dil\u00fdm funkci\u00e1m VoIP. Zosta\u0148te vpredu v\u010faka sledovaniu hovorov, monitorovaniu v\u00fdkonu a ak\u010dn\u00fdm poznatkom, a to v\u0161etko v r\u00e1mci syst\u00e9mu Playvox. <\/p>\n\n\n\n

\u010co je Playvox?<\/strong><\/p>\n\n\n\n

Spolo\u010dnos\u0165 Playvox je poprednou platformou pre zapojenie pracovnej sily a riadenie kvality, ktor\u00e1 pom\u00e1ha podnikom sledova\u0165 v\u00fdkonnos\u0165, optimalizova\u0165 interakcie so z\u00e1kazn\u00edkmi a zvy\u0161ova\u0165 efekt\u00edvnos\u0165 kontaktn\u00fdch centier.<\/p>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n<\/div>\n\n\n\n

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Ak\u00e9 \u00fadaje zdie\u013eaj\u00fa slu\u017eby CloudTalk a Playvox?<\/h2>\n\n\n\n
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Playvox<\/p>\n<\/div>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Procesy CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Akcie pracovn\u00e9ho toku:Automatizujte zaznamen\u00e1vanie hovorov, iniciovanie hovorov a odosielanie spr\u00e1v SMS.<\/p>\n<\/div>\n\n\n\n

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Akcie pracovn\u00e9ho postupu<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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V\u00fdmena Playvox & CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Kontaktn\u00e9 inform\u00e1cie:Synchronizujte men\u00e1, e-maily, telef\u00f3nne \u010d\u00edsla a \u00fadaje o potenci\u00e1lnych z\u00e1kazn\u00edkoch medzi syst\u00e9mami.<\/p>\n<\/div>\n\n\n\n

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Kontaktn\u00e9 inform\u00e1cie<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Aktivity ved\u00facich pracovn\u00edkov a transakci\u00ed:Bezprobl\u00e9mov\u00e9 zdie\u013eanie aktualiz\u00e1ci\u00ed aktiv\u00edt, stavov a zna\u010diek.<\/p>\n<\/div>\n\n\n\n

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Aktivity v oblasti vedenia a obchodovania<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Spolo\u010dnos\u0165 Playvox prij\u00edma<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u00dadaje o hovoroch:Zme\u0161kan\u00e9 hovory, trvanie, v\u00fdsledky hovorov a protokoly s\u00fa synchronizovan\u00e9 so slu\u017ebou Playvox.<\/p>\n<\/div>\n\n\n\n

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\u00dadaje o hovoroch<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Hlasov\u00e9 spr\u00e1vy a zna\u010dky:Pr\u00edstup k podrobn\u00fdm z\u00e1znamom hovorov, hlasov\u00fdm spr\u00e1vam a zna\u010dk\u00e1m na sledovanie a n\u00e1sledn\u00e9 opatrenia.<\/p>\n<\/div>\n\n\n\n

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Hlasov\u00e9 spr\u00e1vy a zna\u010dky<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Ako integrova\u0165 slu\u017ebu Playvox so slu\u017ebou CloudTalk?<\/h2>\n\n\n\n
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  1. Uistite sa, \u017ee m\u00e1te pl\u00e1n CloudTalk Essential<\/strong> a pr\u00edstup spr\u00e1vcu pre<\/strong> oba n\u00e1stroje.<\/li>\n\n\n\n
  2. Prihl\u00e1ste sa do svojho konta CloudTalk<\/strong> a prejdite do \u010dasti Nastavenia > Integr\u00e1cie<\/strong>.<\/li>\n\n\n\n
  3. Vyberte Playvox<\/strong> zo zoznamu integr\u00e1ci\u00ed a kliknite na „Prida\u0165 integr\u00e1ciu“<\/strong>.<\/li>\n\n\n\n
  4. Po v\u00fdzve sa prihl\u00e1ste do svojho konta Playvox<\/strong> a autorizujte pr\u00edstup k \u00fadajom.<\/li>\n\n\n\n
  5. Nakonfigurujte nastavenia pracovn\u00fdch postupov, protokolovania hovorov a pravidiel synchroniz\u00e1cie<\/strong>.<\/li>\n\n\n\n
  6. Mapujte vlastn\u00e9 polia<\/strong> pod\u013ea konvenci\u00ed pomenovania Playvox a CloudTalk<\/strong>.<\/li>\n<\/ol>\n\n\n\n
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    Kontakt na predaj<\/a><\/div>\n\n\n\n
    Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    \u010co hovoria na\u0161i z\u00e1kazn\u00edci svetovej triedy?<\/h2>\n\n\n\n

    Orient\u00e1cia na z\u00e1kazn\u00edka je z\u00e1kladn\u00fdm pilierom v\u0161etk\u00e9ho, \u010do rob\u00edme. \u010ci u\u017e pom\u00e1hate svojim klientom, alebo sa sna\u017e\u00edte uzavrie\u0165 obchod, pom\u00e1hame v\u00e1m zabezpe\u010di\u0165 v\u0161etky n\u00e1stroje a podporu, ktor\u00e9 potrebujete na dosiahnutie \u00faspechu. Ale neberte si ju od n\u00e1s. Tu je to, \u010do hovoria spokojn\u00ed z\u00e1kazn\u00edci spolo\u010dnosti CloudTalk! <\/p>\n\n\n\n

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    1,480 Recenzie na G2<\/p>\n<\/div>\n<\/div>\n\n\n\n

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    Kontaktujte sales<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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    Milujem inteligentn\u00fd dialer, preto\u017ee odstra\u0148uje prokrastin\u00e1ciu z \u010dasu na rozvoj podnikania prostredn\u00edctvom studen\u00fdch hovorov. Ned\u00e1vno som vysk\u00fa\u0161al aj AI pozn\u00e1mkova\u010d a zak\u00fapim si ho, preto\u017ee odstra\u0148uje potrebu p\u00edsa\u0165 pozn\u00e1mky ru\u010dne. Bol tie\u017e ve\u013emi presn\u00fd! <\/p>\n\n\n\n

    \u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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    Craig H.<\/strong> \"\"\/Spoluzakladate\u013e<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Potrebovali sme linky pre na\u0161u firmu s ve\u013ekou naliehavos\u0165ou a t\u00edm to vyrie\u0161il za n\u00e1s len za jeden pracovn\u00fd de\u0148. V\u0161etko bolo okam\u017eite integrovan\u00e9 a nastaven\u00e9, pripraven\u00e9 na to, aby n\u00e1\u0161 t\u00edm mohol okam\u017eite poskytova\u0165 podporu. <\/p>\n\n\n\n

    \u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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    Carlotta B.<\/strong> \"\"\/Projektov\u00fd mana\u017e\u00e9r<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Jednoduch\u00e9 pou\u017e\u00edvanie. P\u00e1\u010di sa mi, \u017ee podpora mi r\u00fdchlo a jasne pomohla pochopi\u0165 zlo\u017eitej\u0161ie mechanizmy. Integr\u00e1cia prostredn\u00edctvom API s na\u0161ou aplik\u00e1ciou inhousing umo\u017enila aj automatiz\u00e1ciu, napr\u00edklad SMS pripomenutia. <\/p>\n\n\n\n

    \u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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    Daniel S.<\/strong> \"\"\/\u0160pecialista podpory z\u00e1kazn\u00edkov<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Je jednoduch\u00fd na pou\u017e\u00edvanie, m\u00e1 preh\u013eadn\u00e9 rozhranie a pon\u00faka ve\u013ea mo\u017enost\u00ed na pou\u017e\u00edvanie \u010d\u00edsel z mnoh\u00fdch \u010dast\u00ed sveta. Je to tie\u017e skvel\u00fd n\u00e1stroj, ktor\u00fd m\u00f4\u017eete pou\u017ei\u0165 na otvorenie \u00fa\u010dtov na platform\u00e1ch na zasielanie spr\u00e1v, ako s\u00fa WhatsApp a Telegram. <\/p>\n\n\n\n

    \u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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    Ivan M.<\/strong> \"\"\/\u0160pecialista na pr\u00edjmov\u00fd syst\u00e9m<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Informa\u010dn\u00fd panel a \u0161trukt\u00fara hl\u00e1sen\u00ed je bezchybn\u00e1, preto\u017ee podporuje aj hl\u00e1senia pod\u013ea kampan\u00ed. ID volaj\u00faceho m\u00f4\u017eeme priradi\u0165 k ISDR, \u010do u\u013eah\u010duje ich pou\u017eitie v\u017edy, ke\u010f je to potrebn\u00e9 v re\u00e1lnom \u010dase… <\/p>\n\n\n\n

    \u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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    Arun S<\/strong> \"\"\/Senior mana\u017e\u00e9r<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Pre n\u00e1s je hlavnou v\u00fdhodou pou\u017e\u00edvania slu\u017eby CloudTalk ukladanie kontaktov. Sme firma, na ktor\u00fa sa obracaj\u00fa tis\u00edce \u013eud\u00ed, tak\u017ee vidie\u0165, kto vol\u00e1, e\u0161te pred prijat\u00edm hovoru, je ve\u013ek\u00fdm pr\u00ednosom. M\u00e1 tie\u017e podrobn\u00fa analytiku na sledovanie. <\/p>\n\n\n\n

    \u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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    Joe P.<\/strong> \"\"\/Account Manager<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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    Ako nastavi\u0165 volanie v slu\u017ebe Playvox?<\/h2>\n\n\n\n
      \n
    1. Uistite sa, \u017ee m\u00e1te pl\u00e1n optimaliz\u00e1cie pracovnej sily Playvox<\/strong> s pr\u00edstupom spr\u00e1vcu<\/strong>.<\/li>\n\n\n\n
    2. Prihl\u00e1ste sa do svojho konta CloudTalk<\/strong> a prejdite do \u010dasti Nastavenia > Integr\u00e1cie<\/strong>.<\/li>\n\n\n\n
    3. Vyberte Playvox<\/strong> zo zoznamu integr\u00e1ci\u00ed a kliknite na „Prida\u0165 integr\u00e1ciu“<\/strong>.<\/li>\n\n\n\n
    4. V aplik\u00e1cii Playvox prejdite do \u010dasti Nastavenia > Hlas > Nastavenia hovorov<\/strong>.<\/li>\n\n\n\n
    5. Nastavte CloudTalk ako predvolen\u00e9ho poskytovate\u013ea volania<\/strong> a prira\u010fte \u010d\u00edsla agentom.<\/li>\n\n\n\n
    6. Otvorte v slu\u017ebe Playvox \u013eubovo\u013en\u00fd kontakt, vedenie alebo l\u00edstok<\/strong>.<\/li>\n\n\n\n
    7. V pravom paneli vyh\u013eadajte miniaplik\u00e1ciu CloudTalk CTI<\/strong>.<\/li>\n\n\n\n
    8. Za\u010dnite telefonova\u0165 a posiela\u0165 SMS priamo z aplik\u00e1cie Playvox!<\/li>\n<\/ol>\n\n\n\n
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      Kontakt na predaj<\/a><\/div>\n\n\n\n
      Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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      V\u00fdhody integr\u00e1cie telef\u00f3nu Playvox<\/h2>\n\n\n\n
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      \"\"<\/figure>\n\n\n\n

      Bezprobl\u00e9mov\u00e1 optimaliz\u00e1cia pracovnej sily<\/h3>\n\n\n\n

      Zabezpe\u010dte efekt\u00edvne pl\u00e1novanie pracovnej sily pomocou sledovania \u010dinnosti agentov v re\u00e1lnom \u010dase. CloudTalk exportuje \u00fadaje o trvan\u00ed hovorov, \u010dase ukon\u010denia a v\u00fdkonnosti agentov do aplik\u00e1cie Playvox, \u010do umo\u017e\u0148uje mana\u017e\u00e9rom spresni\u0165 pl\u00e1novanie a pride\u013eovanie zdrojov na dosiahnutie maxim\u00e1lnej efekt\u00edvnosti. <\/p>\n<\/div>\n\n\n\n

      \n
      \"\"<\/figure>\n\n\n\n

      Pokro\u010dil\u00e1 anal\u00fdza v\u00fdkonu<\/h3>\n\n\n\n

      Z\u00edskajte hlbok\u00fd preh\u013ead o v\u00fdkonnosti agenta monitorovan\u00edm \u010dasu hovoru, \u010dasu \u010dakania a \u010dinnost\u00ed pri ukon\u010den\u00ed hovoru. Integr\u00e1cia slu\u017eby CloudTalk so slu\u017ebou Playvox poskytuje \u0161trukt\u00farovan\u00e9 spr\u00e1vy, ktor\u00e9 pom\u00e1haj\u00fa mana\u017e\u00e9rom identifikova\u0165 nedostatky v produktivite a zlep\u0161ova\u0165 strat\u00e9gie vybavovania hovorov. <\/p>\n<\/div>\n<\/div>\n\n\n\n

      <\/div>\n\n\n\n
      \n
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      \"\"<\/figure>\n\n\n\n

      Prisp\u00f4sobite\u013en\u00fd export \u00fadajov o hovoroch<\/h3>\n\n\n\n

      Prisp\u00f4sobenie exportu \u00fadajov o hovoroch prev\u00e1dzkov\u00fdm potreb\u00e1m. Vyberte, ktor\u00e9 \u00fadaje o hovoroch – napr\u00edklad o prich\u00e1dzaj\u00facich, odch\u00e1dzaj\u00facich, zme\u0161kan\u00fdch hovoroch alebo hlasovej po\u0161te – sa maj\u00fa odosiela\u0165 do slu\u017eby Playvox. Mana\u017e\u00e9ri m\u00f4\u017eu filtrova\u0165 spr\u00e1vy, aby sa zamerali na k\u013e\u00fa\u010dov\u00e9 ukazovatele v\u00fdkonnosti, ktor\u00e9 ovplyv\u0148uj\u00fa kvalitu slu\u017eieb. <\/p>\n<\/div>\n\n\n\n

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      \"\"<\/figure>\n\n\n\n

      Zv\u00fd\u0161en\u00e1 zodpovednos\u0165 agentov<\/h3>\n\n\n\n

      Sledujte anga\u017eovanos\u0165 ka\u017ed\u00e9ho agenta po\u010das hovorov a po nich. Integr\u00e1cia zaznamen\u00e1va interakcie pri hovoroch a prira\u010fuje ich ku konkr\u00e9tnym agentom, \u010d\u00edm poskytuje mana\u017e\u00e9rom preh\u013eadn\u00e9 z\u00e1znamy, ktor\u00e9 pom\u00e1haj\u00fa pri vyhodnocovan\u00ed efekt\u00edvnosti, rozdelen\u00ed pracovnej z\u00e1\u0165a\u017ee a mo\u017enostiach \u0161kolenia. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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      Preh\u013ead integr\u00e1cie slu\u017eby Playvox a slu\u017eby CloudTalk<\/h2>\n\n\n\n
      \n